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Louis VuCustomer Reviews for U-Haul Moving & Storage Of Northwest Expressway
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice person checking out the truck with excellent customer service.
EDWARD MESSERHave the two gentlemen at the checkout counter train other U-Haul workers on customer service. They were outstanding.
JERE CLAUNCHI enjoyed Tyler. He was nice and very helpful and fine :) 10/10 lol
LEah CRISWELL | Overall ExperienceThis is my 6th move in the last 3 years and this move was flawless. Usually theirs is some snag or setback with any moving process but they made this trip seamless.
Jonathan HarnThank you for everything Kyle
QUEEVIAUN ATKINS-FREEMAN | Overall ExperienceHire more people like the gentleman that assisted me. He was very helpful and kind.
MICHAEL BUTHIONTalk to people in a correct manner not skip over a person to talk to their spouse. Rude and then charged me extra too
timothy jonesdid not get the gentlemen's name that helped me but he was great!
wayne johnstonThe first truck I was offered had a malfunctioning gear shift. “D” on the shifter reversed the vehicle. The second truck I was given, after leaving I noticed how unsafe it was. Turn indicators did not provide feedback in the cab. No dash lights and no sound. It randomly would throw oil warnings, the parking brake stuck, and took me a few mins to get it to release. The seatbelt receiver had no shroud and was quite jagged. I broke skin (small cut on finger) scraping it on the buckle. Truck as insanely loud with in cab engine noise. Absolutely would never rent from this place again.
Jerry BATTLEYWas was overcharged for no reason for no reason
Ricky Williams | Overall ExperienceUnfortunately the guys running the location have ZERO customer service. They were not informative and when I asked questions I got a one word answer. The guy checking me out was too busy texting on his phone to respond to my question. The U-Haul was dirty inside and out.
Naomi BaylessGreat experience. They’re very knowledgeable, helpful and friendly.
JAVIER SALASGreat staff
Erika SomeroFrom the reservation to pick up, the representatives were friendly and very helpful.
Sheletha MitchellTrucks need work and staff need customer service skills
Eva JonesKyle was Amazing!!
Janete carter | Overall ExperienceClerk had very strong odor of marijuana at pick-up. Was not customer service oriented. Acted as if it was painful for him to have to be there. He advised the truck was “around the corner”. I had to ask, what corner? Fuel was so low, it had a warning light on. Clerk who checked it back in later in the day was very helpful and on the ball.
Robert RyanI have rented trucks for years and have always been satisfied. Good service.
Constance HillExcellent service. The gentlemen managing this store were obviously highly skilled in customer service. They completed wiring a pigtail for me and the following week connected a trailer. This location provided the very best in fast, fair and friendly service. I was informed every step of the way, and the process went like clockwork. Thank you for hiring sich qualified employees. Robert Brown.
Robert Browngreat staff and facility. I was always treated with respect and they offered suggestions when I needed something that I did not have already.
Charles Moreland | Overall ExperienceAlways been helpful and courteous. Little wait times and always suggested things I was needing or missing.
Charles MorelandStaff was great, helpful and friendly
Rick BushI had an issue when I accidentally locked my wallet inside the truck, felt just brushed off. Even though I had already contacted customer service for after hours and it was docked on my account for the openers it still was missed causing more stress and worry. Was apologized to after the fact but could’ve been handled differently when I arrived when no one answered the lines and met with empathy rather than a closed ticket and sale.
Precious ThompsonAlways cordial. Always helpful. Always busy. Open hours that fit my schedule.
Kenneth WindleWindshield was very dirty.
Alfred ChillThank you
Machella DennisGas tank was at 1/4. Dolly seal was broken just ready to flop around. Air conditioner cuts on and off. Radio volume button barely worked.
Zachary WattsThe enclosed trailer was not swept out by the previous user. I took care of it. Not a big issue to me.
Roy FarrowCustomer service with my agent was good, not so much for the other customer there next to me. Customers do not want to feel rushed or as if they are bother. Also, the truck has some engine issues that probably need checked. Power was lacking and hard to get up to 40mph.
Dustin LittleSuppose appt noon but someone not show truck alike wait till finally 130 pm late they offer me post time 7 pm perfect thanks
Kristy ChandlerNothing, people at this location are awesome!
Kinam KimWhen I arrived I was told that I needed to purchase an adapter for the trailer electrical connection. I do not recall seeing that item on the rental process. It is just a pain to not know clearly what is expected for the hookup.
RANDELL MAIBThe 2 employees were very nice and professional. They made it easy for me to rent and return
MARCUS LAUGHLINGood and expedient customer service.
vickie statenford:)
Brad AmonExcellent prices and customer service, will definitely use again if the need arises. Clean and well maintained facility and equipment.
Chris Dejear | Overall ExperienceEverything was great
Phyllis WrightThis location was great. He believed me when I told him I never had the blankets. I did not mention my pick up issues to them since it was not their fault.
Steven CulbertsonWhen I rented the trailer, I was told that I could bring it back after the scheduled time if needed and only be charged per hour rather than another full days rental... Had I know that, I would not have returned the trailer until the next day and not worked so hard in trying to get back Sunday evening.
Mark McEversWhen I went in to pay for the trailer, the price was quite a bit more than what I was told it would be. There was only one trailer left, so I got screwed!
coulter swartThe fellow that checked the trailer out was outstanding: Quick, accurate, friendly, helpful. The fellow that checked me in was the great too and I have no complaints, but I want you to know how outstanding and above and beyond the fellow was that checked the trailer out
Kenneth WindleGreat service and easy check in and check out.
Paul LienhardThe driver's seat was worn out and a wire was protruding which almost cut my right pant leg and my actual leg.
Adam SanchezThe wait was long because they were so busy, but the young man who wasn’t the manager kept checking on us and apologizing for the wait. The manager who was the only one allowed trained to storages was equally as professional and nice. We were very pleased.
Chris Dejear | First ImpressionsThe guy told me to circle where the gas was. Guess I was supposed to turn it back in because I was charged for it being at a half tank when it was less than 1/4. Then he told me to make sure I didn't bring it back until he was off work. So basically he wouldn't have to be bothered. Very very poor customer service. Haven't used Uhaul.in years and I see why.
Joan NewtonThe experience was great although the truck had no heater and it's been cold. But overall I would rate it at a solid 7
Nicholas WeistMoving is stressful. The U-Haul website was not function when a sought help. The user interface for finding a facility that I could get immediate access to storage was even less helpful. When I accomplished the access the facility had not given the access promised delaying storing my things and returning the truck. It would be helpful if the type of storage was described more accurately perhaps with multiple levels of security available and location.
Scott Thomas | Overall ExperiencePoor at this facility, excellent at another
Scott Thomas | Online Move InVery pleased
Ginger DavisThese guys are always busy but always courteous. Check in ws quick and accurate.
Kenneth WindleI Find That On Every Occassion My Rentals Have Always Gone Well… The U-Haul Attendants Are Always Cordial And Willing To Assist Me In Every Way. I’d Highly Recommend This Location At 6500 NW Expressway, OKC OK Thks For Allowing Me To Share My Review
JOYE BATTSLower your prices or change the scheduling. A 4-hour rental is not at all realistic for moving anything larger than a 1-bedroom apartment with minimal possessions. I was charged over $90 total after extending my rental time for an additional day, despite only driving 3 miles in the truck. Your previous pricing scheme of mileage over time made a lot more sense economically. As a result of this pricing change I'm far more hesitant to use your service in any future moving.
Joshua BaileyThe customer service rep on the morning of my rental was super helpful and Friendly. He made my day, no joke.
Robert ShidelerI have been coming to n w expressway over years. Awesome 👌 young men and women. Greetings, very experienced in what they are doing. I wouldn't trade them for another Uhaul Company. Unless I move to another state. Thank you Guy's for helping me when I need yall. Ms Thelma
thelma bradyWhen I returned the truck on 12/03/2023 I was told that I would not receive a refund and would be charged for all six days. He stated that there is no refund for an early return. I am very upset because when I reserved the truck online, I specifically requested 12/01/2023-12/03/2023. This is bad business and a rip off, Uhaul is charging me for days needlessly on a truck back in your possession.
KAREN CARTERIt was just the parking to unload.
Cheryl HainkaCustomer Service was very good.
ROY FARROWSuper easy return process!
Katie NighHave a opening employee that can actually be at work to open that is reliable. Vehicle windshield was covered in ice and air flow on the dash would not work properly due to a broken dial knob that was broke and came off in your hand. Opening employee did not seem to be very friendly as if it was my fault for being a customer and having to do his job was having to go out of his way to do his duties in a professional manor. My reservation for pickup was for 7am with the lateness of the employee and the opening process of getting me started and take care oof his other functions while I waited for him to return to the counter also the problem of waiting for the ice on the window to melt due to a broken air flow dial I finally pulled out of the parking lot at 7:40am It was not a good start to my busy day. Also the inside of the back of the truck had unpopped popcorn kernels on the floor which I had to sweep out to start loading my furniture.
Darin KofrothHelpful customer service made this a quick and easy dropoff. Thank you!
Joseph CanfieldKeep good Truck get rid of the Bad ones
JOHNNY JONESThe first truck that was given to me, would not switch gears, and the steering wheel was out of control, the second truck that was given to me, had a very strong perfume in the cabin, as well as the transmission slipping. The quality of the trucks is poor, having to drive 30 mph to get to your destination was unacceptable.
Nicole SloanWhen do I get my deposit back
Robert Havenridge | First ImpressionsI am so thankful for you guys you really worked with me and I am grateful I could have lost everything that I had worked hard for Thank you guys I appreciate it!!!!!
Shalonda Bobo | Overall ExperienceWell besides not minding there Own businesss and getting into my affair s yes
Ean Boyd | First ImpressionsThe staff is very nice and courteous.
Taylor Patterson | Overall ExperienceThere is no handicapped assistance like an elevator, for customers who have to take a unit upstairs.
Charity Pendley | Overall ExperienceThe unit was clean. The facility was clean. It's two stories with no elevator, thin double door that don't prop open. For a price comparison, this unit was more expensive and a pain to get things in and out of. The ramps are steep and full of potholes. It was incredibly frustrating to move my things in and out. They would get knocked off by the swinging doors and fall from the incessant shaking from the pot holes on the steep ramps. When I lost my keys to my lock the members couldn't care less, were rude, and told me I was required to have a locksmith take the lock off. $125 to cut off a $15 lock. Ridiculous. They acted put out that I was asking about the process to remove the lock. All in all, the place is clean, but the service and amenities are awful in comparison to cheaper units.
Jonathan HELSEL | Overall ExperienceI was told by the lady at this location that I didn’t need to check out she told I was good to go once I moved my stuff out of the storage which was June 1
Marlon Jiles | Overall ExperienceDidn't like the winding sloped entrance upstairs
VELMA WALTON | First ImpressionsI'm very pleased with the storage facility at this time. I still have a storage unit with U-Haul.
tonice woods | Overall ExperienceNone at this time. Thanks!
Tonice Woods | First Impressionsmy perfect rating is going to LaQuonda only. she genuinely cares for her customers and takes the time out to listen and also educate as well.
Gabie Mitchell | First ImpressionsYou all gave excellent service however I moved out of my storage on the 1st of the month and I will be using you again if ever needed and I would gladly recommend anyone to you all the service was pleasant at all times thank you so much
DeAnne Smith | Overall ExperienceRobin helped she's a great worker very respectful and very helpful
Leon Merritt | First ImpressionsCool. Thanks.
Alvin Brown | First ImpressionsI was very impressed with the cleanliness of my unit and the security features. Really easy to rent the unit and also to close it out once I got all my belongings. Would highly recommend!
Donna Cline | Overall ExperienceI had a storage reserved and I was told I couldn’t get the reservation. I wanted to roll up storage. I had to settle for one indoors but I needed this location. That’s why I didn’t go anywhere else.
TAMARA HOLLINS | First ImpressionsBest place ever
Carla Wynn | Overall ExperienceN/A
eriyonna berry | Overall ExperienceWish I could come after 8 pm
Rachel England | Overall ExperienceThe blonde gal took care of me, can't remember her name. She's just the sweetest thing, went the extra length to help me
shaen rendleman | First ImpressionsProrate customers
Andrea Bee | Overall ExperienceWe had a bit of difficulty due to the steep ramp but everything else was great!
Gary Kelley | Overall ExperienceI had this storage for over ten years, and I have to admit that years ago some things went missing. Over time, the security and the staff improved and these days, I’m okay with U-Haul. I feel like the staff is more caring than the staff from years ago.
STEPHANIE HERSHBERGER | Overall ExperienceCalled numerous times to close my contract and was told it will be done and never was.
Jeremiah Slofsky | Overall ExperienceAwesome team
dena williams | Overall ExperienceThis storage facility was acquired by U-haul. The storage space is smaller than advertised by up to a foot in a direction. The manager knows this, will argue to the contrary, go up and measure at an angle just to tell you there is nothing she can do and take it up with the regional manager. Regional manager was nice and the rest of the staff was nice. 24/7 access didn’t always work. The public dollies are damaged but they are free for use. There is no elevator but the ramp worked as a nice alternative. The Uhaul truck I rented from them was damaged so make sure you take dispute photos prior to taking it off the lot.
Monte Koerner | Overall ExperienceThe staff was excellent, always friendly, helpful, and I would highly recommend this location
Reed Emerson | Overall ExperienceFriendly staff had a great experience with them
dena williams | First ImpressionsThe door was very hard to open, but everything else was great
betty bunch | Overall ExperienceThe area where the U-Haul is located can be pretty shady. There was this face-masked fellow walking toward my wife and my direction during after-hours whenever we were moving stuff in there. I stared him to turn back the other way around. An alarm scared the both of us after 3 am. Other than those, we got the job done. Oops! I almost forgot about the key return. I think I was not told about that, even though there were stickers all over the front stating so.
mark amyx | First ImpressionsSarah was very friendly and helpful when we arrived and showed us where we needed to go. She made the whole process painless. Thank you Sarah!
Ashley Karther | First ImpressionsThe customer service was phenomenal.
Janete carter | First ImpressionsVery nice facility and friendly management. Thank you.
LEXIA FAY TICE | Overall ExperienceHad difficulty acquiring a truck and tow dolly in Arizona. Had to help fix the tow dolly straps so that I could get on the road. Employees did not have satisfactory tools to work with and the toolbox was a mess. They also did not have a dolly for boxes. They only had appliance and furniture dolls and did not remove the furniture dolly from my reservation after I told them I did not need it. However, as a disabled veteran the Okc location was able to get me a storage on the first floor. It was a mixed and frustrating experience but they worked with me. The blond lady at NW Expressway demanded I folded the blankets or I would be charged. I need to charge U-Haul for helping to fix the tow dolly and I do not work for less than $35 and hour. That was a total bs move on her behalf!!!
William Robertson | First ImpressionsThe entrance/exit door was broken therefore someone had to go in via the first floor to open the door. Something like this, if reported expeditiously, should be repaired immediately.
RENA WHITE | Overall ExperienceThe Gm is the best.
deangelo brown | Overall ExperienceBrandy has terrible customer service. I got a nasty voicemail from her, I been with you guys for two years and never had any problems until her! I wouldn’t recommend anyone go there just because customers service is #1. You shouldn’t make people feel a certain type of disgusted when you are spending your hard earned money with a company!!!
Brandon Hill | Overall ExperienceFast & friendly service.
Toni Holloway | First ImpressionsGreat service from all employees!
Gary Ellis | Overall ExperienceThe extra star came because it had available units and boxes for sell; otherwise, It would’ve been one star. 1st off, I go to the store to pickup the 10x10 conditioned unit I reserved online. The manager argues with me the unit I reserved is non-conditioned. Then after some debate she rereads the paperwork to see I was right. 2nd I had purchased a lock with the reservation. She then argues I did not and charges me for a lock. I had to call later and inquire later in why I got charged for two locks and a separate employee had to refund me the money. 3rd the 10x10 unit measures a couple inches short of 9 ft one way and ~6 inches short of 10 ft the other way. I called 3 times on separate days to get an answer why and if I could get an actual 10x10 or reduced rate for the loss in square feet. I was told by the employees they would have to talk to the manager and call me back. I never received a call back. I then had to show up in person for the manager to argue with me again that it measures 10 ft by 10 ft. We go up and measure and sure enough the unit measured in short. Even as I watched the manager measure at angles to make it longer and measure the grate of the wall too. She then says to bad and says take it or move out. She can not provide me a deal and said take it up with corporate because it’s over her head. 4th because the unit is smaller than expected, I had to reserve another unit. I called and they said they had none available but then was able to reserve one with corporate. I showed up and they had availability.
Monte Koerner | First ImpressionsWould like to thank all of your storage employees especially Rhonda,thank you for all your help and assistance
SEREDIA WHITE | Overall ExperienceThe only thing was all the ice and snow in front of the building. The staff were great!
betty bunch | First ImpressionsI rated poor because I didn’t rent a uhaul or storage someone used my identity I will be reporting this
Teneisha Wyrick | First ImpressionsEvery time I had a question or problem the staff helped me promptly and efficiently. This Uhaul was very helpful in my time of need. Thank you Uhaul staff.
Glenna Bailey | Overall ExperienceEveryone working at this location is awesome! The ladies are always super helpful and always put a smile on my face. Thank you.
Jennifer Burge | First ImpressionsGreat facility. Love the cleanliness. Seems very secure.
Eric Foxworth | Online Move InVery professional manager and staff. They all were very friendly and pleasant to work with. Awesome Team.
Reginald Mitchell | Overall ExperienceHad to use the storage longer than planned while out of state. Whenever I called management regarding any payment or concern, I was always met with respect and understanding.
KENNETH WADE | Overall ExperienceEveryone was so friendly and helpful!
Chance Hunter | First ImpressionsThe staff there is top notch. If they haven't already been given a raise they definitely need one. Please!!.
Pamela Hernandez | First ImpressionsRude
Steve Larsen | Overall ExperienceThe staff was really friendly and accommodating. I had minor requests that they were more than happy to fulfill which made unloading and moving in a breeze. Great people and really helpful when I needed it the most! Highly recommend. Thank you!!!
BRITTNEY HAGENS | First ImpressionsThis was my first experience renting a storage unit. Robin and the staff were very helpful in answering my questions and feeling comfortable with the rental contract and all of its requirements. I would highly recommend this U-Haul location to anyone needing a temporary storage unit.
john leake | Overall ExperienceThey got me right in and took good care of me... Thank you Von
Nornecie Banks | First ImpressionsClosing out my storage unit was a little difficult lack of communication among the staff but I understand that sometimes their busy busy
Asheley Lowry | Overall ExperienceRestroom was not in order both times we rented a unit in April about 3 weeks apart.
Dianne Kimberlin | First ImpressionsI will refrain from commenting at this time.
NANCY C. ADAMS | Overall ExperienceRobin does an excellent job as a manager and has great customer service skills.
GERRY LEISCHNER | Overall ExperienceRobbin is amazing
desha givings | Overall ExperienceRobin was great she helped w all I needed will recommend her to anyone that needs a uhaul or storage
Joseph Martinez | Overall ExperienceThank you to Robin Nero for cooperating with me in my U-Haul rental needs.
Bruce Kennedy | Overall ExperienceI vacated the unit and called the office on 10/17. I expected an adjustment to my account but instead got a bill for the next month. When I called again on Nov. 9 it was cancelled. I was told by the office that it was not processed by corporate in a timely manner.
SUSAN Beasley | Overall ExperienceRobin at this location was amazing. I had such a horrible experience getting my U hual in Texas . Robin had turned my weekend around . Her and the rest of the staff were so great. After a bad experience it was hard for me to think things would get any better. But they changed my experience for the better. Super great people.
William Colvard | First ImpressionsThis team made the entire moving process fast, convenient, and stress-free. Very excellent service, will definitely use again.
Freddie Nelson | Overall ExperienceI felt like we got to be friends with Robin, who was always helpful and positive. We have already recommended Uhaul Storage to a number of close friends. We enjoyed the professionalism and courtesy of the entire staff.
Woodrow Gimbel | Overall ExperienceThe staff on site were always helpful. Robin was a great big help every time I interacted with her. My only complaint is the phone and wait times. I could never get through to the actual site and would have to drive up there to address anything. Even if trying to call the main corporate line I sat on hold for up to twenty minutes on most occasions.
Bethany Locke | Overall ExperienceManagement was so rude and unhelpful. Definitely during a time of covid she was not meant to work in customer service.
Zhana Davis | Overall ExperienceRobin was very friendly and helpful.
Carol Ellinghouse | First ImpressionsMs Nero was always so helpful and nice
Nikkita Lightsey | Overall ExperienceNice People
sentamia pitchford | First ImpressionsSTAFF WAS RUDE AND UNFRIENDLY. THE FACILITY WAS DIRTY AND TRASH CANS OVERFILLED AND TRASH PILED UP. OVERALL A BAD EXPERIENCE.
RODNEY SMITH | Overall ExperienceEvery member of the staff that I interacted with during my move-in and return of my rental equipment was very kind, courteous, attentive, patient, and understanding. Even in the midst of an extremely busy day, they were very courteous and helpful!
Jeremy Hatley | First Impressionsthe unit itself was great,,easy to get to and secure,,where my problem comes in is after i moved my belongings i was getting harrassed about payments,,bad customer service,
noreen tate | Overall ExperienceGreat experience
Donald Condit | Overall Experiencerented four units for 3 years and two more units for 4 years was dissappointed when I couldn't rent one of the last two units I had. I was told they had to be rented together so I moved out of both!
JOHN MYLLER | Overall ExperienceSad that you rent the small trucks for only four hours, my mom and I are not young energetic women, good thing we had a friend come help, so we finished before the forth hour.
Doris Tamalis | Overall Experienceother than a bad tire from the the start, the drive was ok. the storage room was on 2nd floor & I'm disabled.
dave ussery | First ImpressionsNice to me
Janna Melton | Overall ExperienceWhy is it if you have a second level building and you cannot have an elevator, I'm 51, a ramp really doesn't help especially when you have to do the move by yourself, I'm not young anymore.
Doris Tamalis | First ImpressionsRobin was great helped w all I needed and took the time to explain everything.wish there were more people like her
Joseph Martinez | First ImpressionsThe staff that works there is not helpful at all
James Parker | Overall ExperienceRobin is great!
MARY GEER | Overall ExperienceTreated rudely and disrespectful by some staff was threatened by a staff member and overall experience was dissatisfied
Alisha Allen | Overall ExperienceThank you.
THEA SHOLEDICE | Overall ExperienceGreat service !
chris murchison | Overall ExperienceVery helpful workers. The only knock I have is that each transaction takes some time and a line will form in the mean time.
jenn axtel | Overall ExperienceThanks for moving the trucks and trailer so that the moving van could fit!!!
jenn axtel | First Impressionsrented for over 4yrs never a problem
MATT TAYLOR | Overall ExperienceI'm very pleased with the moving truck company
Helen Stovall | ReservationThey were so nice and went above and beyond to help me.
sheila jones | First Impressionsocation and convenience were major reasons for using the U-Haul location.
RICHARD TREDWAY | Overall ExperienceVery happyGood job
Terry smith | Overall ExperienceThis location maintained my U-box for almost 3 years while I traveled. I never had any concerns. Payments were easy to maintain through my online account, but I do not recommend auto pay.
Sabra Schwartz | Overall ExperienceMrs. Nero the GM was very helpful nice and professional. Her team liked professionalism.
terrence brown | Overall ExperienceService was good.
WILMA DIXON | Overall ExperienceI was editing a previous reservation that was messed up and I am hoping this one is fixed. The person I talked to seemed sidetracked with other things. It was difficult to get my questions answered.
Gloria Trosper | ReservationWe had no issues during most of the 3 months we had our things in storage. However, when we went to move them out, the climate controlled units were 10 degrees above the max temp.
Christopher Banks | Overall ExperienceI would highly recommend your company doe any storage and moving needs. Thanks!
CAMERON JUDD | Overall ExperienceEmployees park in spaces nearest self-storage loading/unloading area, so harder than necessary to access units. Can't cancel auto-payments online. Had to call twice & held over 20 min to cancel.
BRAD LEMMON | Overall ExperienceFit the bill for my needs. Auto draft made things easy and closing my account was simple and hassle free thanks to Cody.
adam garrett | Overall ExperienceN/A
Veniqua Lewis Hubbard | Overall ExperienceRobin and her crew in Oklahoma are customer service driven. I drive past numerous neighborhood dealers and 2 Uhaul centers to get to her center. Why?... excellent customer service. JC from Sacramento.
Dix Cutler | Overall ExperienceVery good
micheal carubelli | Overall Experience