Customer Reviews for U-Haul Moving & Storage of Northgate

6,513 reviews

9178 Colerain Ave   Cincinnati, OH 45251
(@ Compton Rd, Next to Waffle House)

(513) 385-0600

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(513) 385-0600

9178 Colerain Ave
Cincinnati, OH 45251
(@ Compton Rd, Next to Waffle House)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dan May 
Rating:
2.0

Better customer service and improve return drop offs

Wykeitha Spivey 
Rating:
5.0

Good all the way around

todd gilbert 
Rating:
4.0

Customer did not leave a comment.

Daouda Diop 
Rating:
5.0

Customer did not leave a comment.

Ryan Koebbe 
Rating:
5.0

Van was ready and clean and the staff was friendly and helpful.

Russ Miller 
Rating:
4.0

Your motorcycle trailer should not be rented to tow low clearance motorcycles. My sidestand spring broke twice while trying to get it in.

Anthony Zawaski 
Rating:
1.0

The reps stated that they didn't install products even though it was listed on the building and door. Rep could not advise which trailer hitch lights to use except look at the book over there. After checking book, the item was not in stock nor could rep help find one. Had to get another company to install ball on truck and find wires to attach trailer somewhere else as well. Really put a damper on things when moving. Should have been notified in advance that install was not available way before hand in picking up the trailer rental.

Holly Strunk 
Rating:
1.0

Customer did not leave a comment.

Jason Harper 
Rating:
4.0

Customer did not leave a comment.

Deborah Phillips 
Rating:
5.0

The staff were great. Friendly and helpful.

Susan Purvis 
Rating:
5.0

Customer did not leave a comment.

patrick byrd 
Rating:
5.0

Customer did not leave a comment.

marquisa harmon 
Rating:
5.0

Customer did not leave a comment.

Tyler Guethlein 
Rating:
5.0

This was my first time I was pleased with the experience

Sharon Crabtree 
Rating:
5.0

Customer did not leave a comment.

Nino Wharton 
Rating:
1.0

Maintenance your trucks!!! Second time a truck I rented broke down on me.

Damon Robinson 
Rating:
1.0

Customer guy was nice but we I asked questions about the 50 mile minimum he started to be snappy with me and rude I was shocked that he was behaving in such a manner

Darnell Drummond 
Rating:
5.0

Customer did not leave a comment.

Brenda Bridge 
Rating:
4.0

You are good.

Robert Gover 
Rating:
5.0

Customer did not leave a comment.

Jason Creighton 
Rating:
4.0

Customer did not leave a comment.

Thomas Behler 
Rating:
4.0

Customer did not leave a comment.

JAMES PENLON 
Rating:
5.0

Very good customer service. The two clerks were friendly and knew their business.

Garrett Stevenson 
Rating:
4.0

Could not complete return truck. App just spinning.

Raplh Carter 
Rating:
5.0

Keep on doing what you’re doing. You guys are doing great.

Sonya Merritt 
Rating:
5.0

Everything was great! The lady that waited on me was extremely professional and she explained everything clearly to me. This was my first time using U-Haul so I wasn't sure what to expect. But everything went very smoothly. Thank you so very much for everything!

John Stoeppel 
Rating:
1.0

Customer did not leave a comment.

KEVIN WEISSMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mckenzie lee 
Rating:
5.0

Excellent in person service. Terrible app!!! It did not work on the day of my rental. The app froze up. The personnel at the location were very helpful in suggesting solutions, but ultimately, we couldn't get the app to work on the Saturday morning we rented our truck.

James Rechel 
Rating:
5.0

Customer did not leave a comment.

Carol Horsman 
Rating:
4.0

Customer did not leave a comment.

ROBERT DEGANIS 
Rating:
3.0

Everything went smoothly until I returned the truck. On the paper work when I picked up the truck Gabe me a drop off address near my destination. When I went to drop off the truck I was told that the lot was full and needed to drop off the truck at a different location. It was just down the road but still a pain to make arrangements for my ride to pick me up at a different location from what i originally told them.

Anthony Wright 
Rating:
5.0

Customer did not leave a comment.

Kimberly Parker 
Rating:
5.0

Truck Ram fine. Driver side front fender, head some damage where the door would clank. If I opened it Wide But other than that it served its purpose. fortunately I'm kind of thin.

william sporing 
Rating:
1.0

Customer did not leave a comment.

Calvin Luckett 
Rating:
5.0

Customer did not leave a comment.

terrance bonner 
Rating:
1.0

The representative the night of my pick up was very rude she was rushing me and not helpful with the questions I had. Also I signed up for 19.99 truck and ended up getting charged at total of 336.00 by the end of everything and the cost difference was never explained to me. Not a great experience at all

Christian Edwards 
Rating:
2.0

Your system was down for over 30 minutes, making us late to pick up the furniture we purchased. You don't mention anywhere on the confirmation, website, or app that you ONLY accept credit cards, not debit cards, for 9' vans. You ask for 2 contacts, which seems a bit unnecessary, 1should be fine. And lastly, your ability to tack on ridiculous and unnecessary fees is second to none. You advertise in giant numbers "$19.99" yet not a single rental will ever come close to being that cheap. I knew this going in, but it's still shady and damn near false advertising.

Kyle Cunningham 
Rating:
5.0

Great experience overall. They got me out without problems and responded with patience and sympathetic assistance when I messed up the after hours drop off.

Kenneth Sloat 
Rating:
5.0

Customer did not leave a comment.

Carol Horsman 
Rating:
5.0

N/A

Claudis Ferreras Medina 
Rating:
5.0

Customer did not leave a comment.

Marvin Bryce 
Rating:
5.0

Customer did not leave a comment.

Susan Gibson 
Rating:
5.0

Customer did not leave a comment.

dangelo crew 
Rating:
4.0

I thought the service was great especially because of the emergency due to a fire. The attendant bent over backwards to help me.

Robert Freid 
Rating:
5.0

All good.

Erik Cardwell 
Rating:
4.0

Process of renting a vehicle and checking back in was very quick and very easy.

Alexander March 
Rating:
5.0

Customer did not leave a comment.

Sophia Berfield 
Rating:
5.0

I had the sa.e girl that was very rude a couple weeks ago and she was much better this time

James Daniels 
Rating:
5.0

Customer did not leave a comment.

Lynn A Cardwell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Phil Jones 
Rating:
1.0

Somehow the fees at this location are always more than any other location

Kristopher Henderson 
Rating:
5.0

Customer did not leave a comment.

Jessica Bosse 
Rating:
5.0

Customer did not leave a comment.

Susan Manley 
Rating:
5.0

Plan to use it again in a few months. Thanks for everything!

mary burdett 
Rating:
4.0

Customer did not leave a comment.

David Donaldson  |  Overall Experience 
Rating:
4.0

I would love to rent equipment without having to leave my automobile

Laretha Brown 
Rating:
5.0

Thanks for going above and beyond Tina! I appreciate you.

FELICIA SANGARE  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Juvina Sublett 
Rating:
4.0

Customer did not leave a comment.

Brandon Million 
Rating:
5.0

Customer did not leave a comment.

darnell wyatt 
Rating:
4.0

Customer did not leave a comment.

Candace Smith 
Rating:
5.0

Customer did not leave a comment.

LaTrisha Fail 
Rating:
5.0

I recently visited a UHaul store in Springdale OH. Everything was going well, the customer service representatives were very insightful and very helpful. I watched the rep put my trailer on and take a photo. Afterwards he stated that everything was ready and safe to use. This was my first time pulling a trailer. When I pulled out of the parking lot I noticed that my trailer was moving violently and swaying side to side and coming close to my vehicle and far away again. I had to pull over and discover what was going on as it became a driving danger immediately. When I pulled over I noticed that the hitch had not been tightened down to the ball. I immediately called the UHaul I just moments left and was told to call road side assistance.

Alexandra Ritter 
Rating:
4.0

Girl at the desk was rude when asked questions

James Daniels 
Rating:
3.0

Gave me the wrong keys, had me looking for a truck in the pouring rain, truck wasn’t where it was supposed to be

Hailey Griggs 
Rating:
5.0

Customer did not leave a comment.

Keenan Tate 
Rating:
1.0

I received an email saying my drop-off time was 7 PM but the system had 2:09 PM. This caused unnecessary disputes.

Taylor Scott 
Rating:
5.0

Customer did not leave a comment.

Mark Farmer 
Rating:
3.0

Lower monthly payment for storage.

ALLEN MCCONNAL 
Rating:
2.0

Took an hour for me to figure out how to return the truck. There was also another customer struggling. The employee didn’t give me any clear details on how to return after hours.

Amari Barron 
Rating:
5.0

Customer did not leave a comment.

AMBER WORRELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Nicoloff 
Rating:
2.0

The app wasn't working when i get there. Walking in the store it has a stank smell like A$$ smh but i hot check in the guy told me to go on the left side to the truck I couldn't find it one of the guys came around to help me look for the truck and he Realize the truck was on the other side that took about ten minutes looking for the truck being it was so cold i was really pissed off but being the guy help me ans he was off work I really appreciate it. My return time was 9:00 pm i got back at 9:07pm the app wasn't working after 20 minute i was able to checkout spend about 10 minutes looking for the drop box for the key, the gas wasn't on half when i got in the truck, other than that i was able to move what i need to move. Thank you!!

victoria lang 
Rating:
3.0

They haven't released my deposit. I'm outb$100 and when I returned the UHaul I was told UHaul doesn't require a deposit, so this site on Colerain is acting outside of UHaul procedure. I'll not rent UHaul again

James Hannahs 
Rating:
5.0

Customer did not leave a comment.

Frank Pfeffer 
Rating:
5.0

Customer did not leave a comment.

Richard Moser 
Rating:
3.0

Customer did not leave a comment.

carlee allen 
Rating:
5.0

Customer did not leave a comment.

PAUL JOHNSON 
Rating:
5.0

Customer did not leave a comment.

retha holston 
Rating:
5.0

Customer did not leave a comment.

Jon Craig 
Rating:
5.0

Was a pleasure

Joseph Bradley 
Rating:
4.0

Customer did not leave a comment.

Nathaniel Houston 
Rating:
4.0

Customer did not leave a comment.

Jeffery Hardy 
Rating:
4.0

The container seemed smaller in size than the previous one I had ordered and I was not able to fit as many of my belongings. Are there different sizes? I was charged the same rate. Other than that, delivery to TX and Ohio was on time and communication was great.

Tyler Grosse 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY LONG 
Rating:
5.0

I've been frustrated in the past with u-haul where the equipment and service are a "sideline" within some other business. This location is first, foremost, only a u-haul rental. Excellent equipment, friendly and helpful staff, helped me change reservation to a better, lower cost option. Highly recommend this specific location.

Chan Stevens 
Rating:
3.0

Employees need to be more knowledgeable on equipment. The U-Haul was self-explanatory, but the tow was a little confusing. We didn’t know how to load the vehicle onto the tow and secure it to the toe and the employee that was assisting us, he was very rushed and did not help us put the vehicle onto the toe. Another guy that is with a moving company just so happen to be in the parking lot and assisted us with loading our vehicle onto the tow. If it wasn’t for them, we would have strapped the vehicle down all wrong and it would’ve been a disaster. The employees need to be more knowledgeable on how to assist customers who have never loaded a car onto a tow to drive it long distance .

Ariel Baughman 
Rating:
3.0

The truck transmission is going out. The ride was a rough ride. I thought the engine was going to stop working

DENISE TERRY 
Rating:
3.0

Customer did not leave a comment.

Lamia McDonald 
Rating:
5.0

Customer did not leave a comment.

Dan Carroll 
Rating:
4.0

Customer did not leave a comment.

Tia Watson 
Rating:
5.0

Just keep up the good Customer service work we’ll Appreciate

Robert Sneed 
Rating:
5.0

Very friendly staff.

lauren faller 
Rating:
5.0

Customer did not leave a comment.

JAN VAN DER WERFF 
Rating:
3.0

Customer did not leave a comment.

kelan simpson 
Rating:
5.0

Customer did not leave a comment.

MARK TONEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK TONEY 
Rating:
5.0

Family freindly and super easy as always! Ive been coming here for years

eric taylor 
Rating:
5.0

Customer did not leave a comment.

Christian Oneal 
Rating:
4.0

Customer did not leave a comment.

Dominic Kennedy 
Rating:
5.0

Customer did not leave a comment.

Fredrick Giles 
Rating:
5.0

Customer did not leave a comment.

RICHMOND APPIAH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Torbeck 
Rating:
5.0

The staff is always friendly and great to talk to!

Robert Metzner 
Rating:
5.0

Customer did not leave a comment.

Kurt Neidlinger 
Rating:
4.0

Customer did not leave a comment.

Paige Davis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jasmine Furr  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ronald Roberto  |  Overall Experience 
Rating:
2.0

I rented a truck from Michigan to Colerain location in the Cincinnati area, which allowed me 1 month free of a storage unit.. when I got to the location the young girl working the front desk didn’t want to give it to us although we had a contract for it.. several calls were made by my wife and I, until she finally got in touch with the President of the Cincinnati region. He overrode the front desk clerk and demanded that our contract be honored.. she was upset and ask that He (President) call her on her personal phone.. He responded “NO.I want to make this quick” ..The lock that was given for my unit was a faulty lock and wouldn’t allow me in at 9pm (2 wks later)after driving 3 hrs to get there.. after calling I was told that I was wrong and that the lock should open.. no one came and it was a wasted trip.. they did have to cut the lock off due to it being a faulty lock as I had told them..I told them it didn’t seem like the same key and that it seemed to have been changed but that I needed it cut off.. they refused to do it that evening but did do it later.. I was just a complete mess.. my family and I have rented truck, trailers, as well as storage units for over 30+years and over 20 different moves.. (this location) Not only would iNOT recommend but I would advise against using then.. I hope this saves someone from the hassle and hundreds of dollars I wasted dealing with them. I actually came back to empty the unit 2 weeks early so that no other problems could arise..

JAMIE WAYNE STRADER  |  Overall Experience 
Rating:
3.0

Thanks for everything

Corey Sherman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Heather Gabriel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TWANDA POWELL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HOLLY JONES  |  Overall Experience 
Rating:
1.0

I will never ever give you one more dollar of my money and I will never recommend you to anyone l! I was a tenant of the Colerain facility for about a month and they decided they wanted to raise my rent. If you would’ve kept my rent where it was for at least a year, you got a whole year of rent out of me but because you raise it, I moved out as fast as I could. Thank you. I’ll never use U-Haul again!!!!!!

STEVEN EBERHARD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicole Bracey  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shawnnette Smith  |  First Impressions 
Rating:
5.0

Great staff

james marhsall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hannah TEMPLE  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Dennis Boyles  |  Overall Experience 
Rating:
1.0

All my furniture was mouse infested. I had to throw everything away. I almost started to sue for property damage, but I let it go.

AMBER HUNTLEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Heather Gabriel  |  Online Move In 
Rating:
5.0

5/11/23: Jasmine Fitzpatrick was very courteous throughout the unit rental process.

Darlene Pierre  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARCHELL HENDERSON  |  Overall Experience 
Rating:
4.0

some staff was nice . not all

carrie williamson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL MOORE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA AKINS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAQUISHA POMPEY  |  Overall Experience 
Rating:
1.0

I WILL NEVER EVER USE THIS STORAGE AGAIN!! A LADY BY THE NAME OF TINA WAS SO VERY UNPROFESSIONAL AND VERY RUDE!!! SHE WILL LIE ABOUT THE THINGS THAT SHE TELLS YOU ABOUT THE COMPANY AND WHEN YOU BRING IT TO HER ATTENTION SHE WILL LIE AND SAY SHE DIDN'T SAY IT!!! I USED THIS STORAGE FOR 5 YEARS AND HAVE NEVER BEEN LATE ON EITHER ONE OF MY STORAGES BUT WHEN I FINNALLY DECIDED TO LEAVE THAT'S WHEN I WAS TREATED LIKE TRASH!!! NEVER AGAIN!!!

Ursula Hood  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DOMINICK WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antonio Smith  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ROBERT ADDIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheleta Green  |  First Impressions 
Rating:
5.0

The staff was extremely helpful

Paige Davis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TYRONE ROBINSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dennis Boyles  |  First Impressions 
Rating:
5.0

Love the staff.

Terence Blackmon  |  First Impressions 
Rating:
4.0

Good and hard working staff

Lawrence Freeman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Fessler  |  Online Move In 
Rating:
4.0

Thank U-Haul for the protection of my lodges and I'm very grateful for the lodges that were all being safe without any problems or troubles. Happy to recommend a friend

JUSTINE ASSOUH MAH  |  Overall Experience 
Rating:
5.0

I don't no the young girl's name, but when I turned my key in, she was acting like I was a inconvenient person when I came in. Also, when I came their nobody was in the store, I hollered hello a few times, no answer. So I sat down and waited. That's when the girl finally came out. She acted like she had better things to do. Besides all that, great store and great storage, Thank You. Danny

Danny Schlotterbeck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAQUISHA POMPEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RITA BRYANT  |  First Impressions 
Rating:
4.0

Have 4 stars only because my unit leaks in 2 spots

Heidi Leibrook  |  Overall Experience 
Rating:
5.0

Great help and reasonable prices

Lawrence Freeman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole Bracey  |  Overall Experience 
Rating:
5.0

The Staff was very helpful and the unit I got was exactly what I was looking for. So thank you very much, Danny

Danny Schlotterbeck  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie Bryant  |  First Impressions 
Rating:
5.0

Great

Keith Conrad  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

James Good  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Korry Johnson  |  First Impressions 
Rating:
5.0

The manger from another store was filling in and she was beyond helpful. It could not have been a better experience!

DANIEL MARSH  |  First Impressions 
Rating:
5.0

I work at night and sleep during the day. I would appreciate that I could pack and unpack 7 pm- 7Am. I realize you don’t want people hanging out back there but it would be more convenient for me to access the unit at night. Also I need a large unit and none available

Lissa Collins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maye horsley-smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VESSNA BORN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maye horsley-smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHAWN DALE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon Goodwin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jennifer roberts  |  Overall Experience 
Rating:
5.0

Donte was great!! He was very friendly and knowledgeable and helpful. The storage unit was clean and easy to access. Just needs a little more lighting in storage area for evening access.

ANGEL STONE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KOREEN HUNT  |  Overall Experience 
Rating:
2.0

Would’ve liked for somebody to show me how to open it and I kept getting stuck in the gate

Stephanie Rudolph  |  First Impressions 
Rating:
2.0

During the six months contract we visited several times. The magnetic card for entry/exit never worked. Hard to reach staff each time due to activity at front desk. At move out, had to wait 15 minutes at gate to exit until an employee happened nearby to go open gate. Intercom not working?? Why not offer another replacement card or code??? Very frustrating experience each time we visited… facilities were clean and well maintained.

JON PATTERSON  |  Overall Experience 
Rating:
1.0

Could not get into the units. With any code. Doors wouldn’t unlock. Asked for a refund and left.

victoria kitrell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gertrude Gandy  |  First Impressions 
Rating:
1.0

I didn't move into the unit I need my refund.

Deon Brown  |  First Impressions 
Rating:
5.0

I had a drive up unit that was very convenient. I would have kept it longer if it cost less.

Charles Hall  |  Overall Experience 
Rating:
5.0

Fantastic customer service

Kory Porter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david spindler  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DANYEL BLALOCK  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DANYEL BLALOCK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARVIN JACKSON  |  Overall Experience 
Rating:
4.0

John and the staff were very professional and helpful!

MICHAEL BROXTERMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharma Robinson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Fest Cotton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabrielle Belser  |  First Impressions 
Rating:
2.0

Left a lot of stuff.. stop over booking because you rush off because you have other jobs. But never complete thr first one

frank rhodes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barry Varney  |  First Impressions 
Rating:
5.0

Great experience! Everyone was friendly and very helpful.

Ed Luksic  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taeisha Heath  |  Online Move In 
Rating:
5.0

Guys in office very helpful

Thomas Huff  |  Overall Experience 
Rating:
5.0

John and Shane were both very professional and helpful! The space looked great - Thank You!

MICHAEL BROXTERMAN  |  First Impressions 
Rating:
5.0

Unit did leak onto my furniture, other than that. Would recommend to anybody

Thomas Barth  |  Overall Experience 
Rating:
5.0

Very friendly, professional and knowledgeable manager and support staff. I ended up renting a truck for extended days and they made it easy. Then moved back out after renting one way equipment. Losing my father-in-law came with many unplanned situations... the staff made this part seamless. Thank you!

Jebediah Ramsey  |  Overall Experience 
Rating:
5.0

The staff are awesome, customer service is off the charts, they smiles and greeted me with love, keep up the good work.

tracey julius  |  Overall Experience 
Rating:
5.0

Thank You for everything I had A smooth move from Rochester N.H to Cincinnati.Ohio an the prices were good An a 30day free Storage God Bless Yall

Patricia Smith  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

kinesha cavitt  |  Overall Experience 
Rating:
5.0

John McNally was extremely helpful

Kory Porter  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RODNEY GRAY  |  Overall Experience 
Rating:
5.0

The person who helped me did a great job thank you

Jordan Brewer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nina Erjavec  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Derrick Cox  |  First Impressions 
Rating:
1.0

Poor customer service

oumar Niang  |  First Impressions 
Rating:
2.0

I could not believe the unit I had reserved was not available when I arrived after a 12 hour drive. Apparently the booking system and the reservation system do not connect therefore my unit was given away as it showed as available the day before I arrived.The young men working at 6pm had no clue what to do Extremely frustrating Yes accommodations were made the next day but not enough to overcome frustrations of previous day

Beth Barham  |  First Impressions 
Rating:
4.0

Other than down forgetting to check me out the day that I told them to check me out and almost charging me $15 late fee it was a pretty good place

Dominique Solomon  |  Overall Experience 
Rating:
1.0

We made a reservation with the general manager a week prior to needing a particular sized truck and was promised our most satisfaction. Sadly, promised satisfaction was not close to being MET. We had to switch our hours and got a smaller truck than we were promised. THIS MADE AN INCONVIENCE ON ALL OF US. WE HAD TO EVEN PAY EXTRA THAN WE WERE SUPPOSE TO BECAUSE OF THE INCONVENIENCE OF CUSTOMER SERVICE. I HIGHLY DON'T RECOMMEND ANYONE TO USE THE COLERAIN LOCATION. VERY DISGUSTED WITH OUR TIME SPENT WITH THESE PEOPLE AND THEIR SO CALLED COMPANY.

vincient angeline  |  Overall Experience 
Rating:
1.0

This storage facility might as well not have a roof on it for the amount of water that came in and ruined almost everything in it, in the 2 months I rented it.

Casey Tozier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Martin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sheri Brown  |  First Impressions 
Rating:
5.0

First time ever that we used storage. There were no issues. Facility was clean and they make sure you leave it the way it was when you rented it. They take care of their customers.

Beverly Hill  |  Overall Experience 
Rating:
5.0

John was great and very professional. The only thing that took a while was returning the truck early. I had a little trouble logging in to the return screen.

DEBBIE KLEE  |  First Impressions 
Rating:
4.0

Thanks

felicia sangare  |  Overall Experience 
Rating:
5.0

I had great service both on Colerain Ave and in Lancaster where I picked up the truck.

Lars Carlsson  |  First Impressions 
Rating:
1.0

This was THE WORST experience. Many many many complaints cant put it all into words with characters limited! Would NOT suggest this place!!!!!! Needless to say we arent happy!

Courtney Stuhlemmer  |  Overall Experience 
Rating:
5.0

Great facility

torrie sayles  |  Overall Experience 
Rating:
5.0

It all worked out very well for us! I wish they were move flexible with being able to dump things in the dumpster

Latorria Griffith  |  Overall Experience 
Rating:
5.0

Great Service!!!!

LINNALE WATSON  |  First Impressions 
Rating:
5.0

The service was great!

bridjanna martin  |  Overall Experience 
Rating:
4.0

The only problem the door to our unit broke and it want fixed until we moved out. But the staff was awesome and helpful. Customer service over the phone was good as well.

Greg Gardner  |  Overall Experience 
Rating:
4.0

The facility Was convenient when you're able to rent a truck and rent a storage room at the same time nice.

phillip manley  |  Overall Experience 
Rating:
5.0

Always good service at this location

Patricia McCoy  |  Overall Experience 
Rating:
5.0

Prompt, courteous, knowledgeable staff.

julie wagnor  |  First Impressions 
Rating:
4.0

Computers in office were very slow, there was always a line to have to wait for a worker

NICOLE williams  |  Overall Experience 
Rating:
5.0

N/a

bridjanna martin  |  First Impressions 
Rating:
5.0

Storage facility right where we dropped off the UHaul truck, very convenient! Everything felt safe and clean.

Ken Baumgardner  |  Overall Experience 
Rating:
1.0

Horrible experience. Will never use U-Haul again.

Carole Ryan  |  Overall Experience 
Rating:
5.0

Very helpful!

CHRIS CUNNINGHAM  |  Overall Experience 
Rating:
4.0

The lady that delivered/picked up our U-Boxes was outstanding. I believe her name was Tina. She deserves a Team Award for her coordination of delivery/pick of our boxes ahead of schedule!!

Joe Martin  |  Overall Experience 
Rating:
5.0

They were very helpful and friendly!

torrie sayles  |  First Impressions 
Rating:
5.0

We really appreciate the help current U-Haul staff gave us in resolving a missing check problem in October and in refunding a month's rent we prepaid but did not use.

MICHAEL BURRILL  |  Overall Experience 
Rating:
5.0

C

patty stahl  |  Overall Experience 
Rating:
5.0

Customer service is always great

Patricia McCoy  |  First Impressions 
Rating:
5.0

They did great!! I would definitely recommend this storage place to everyone i know that needs one!!! Thank you so much!!!

Daniel Davis  |  First Impressions 
Rating:
5.0

Very professional service.

Linda Lauer  |  Overall Experience 
Rating:
3.0

Seems like a lot of confusion with getting your order to and from my home.

Angela Mathis  |  Overall Experience 
Rating:
1.0

Poor communication. Never received what I ordered but was still charged. Poor service. Was charged a monthly rate for something I never took possession of. Really poor experience.

Benjamin Katchman  |  Overall Experience 
Rating:
1.0

I had the moving boxes and my experience was horrible. My boxes were delayed due to the were not delivered at the same time. I was charged for your mistakes. I would never recommend your company.

Kimberly Humphrey  |  Overall Experience 
Rating:
1.0

It is impossible to contact anyone from this location or get a call back

MICHAELE BIRCH  |  Overall Experience 
Rating:
4.0

Was a good experience

mohamed osman  |  Overall Experience 
Rating:
5.0

I would use uhaul next time for storage

Maribel Gerena  |  Overall Experience 
Rating:
5.0

Excellent service.

Karla Morales  |  Overall Experience 
Rating:
3.0

I had a view items that were damp from my Unit as well as a rodent appeared to have gotten to my couch. Please be aware of Unit 308.

Spencer Burke  |  Overall Experience 
Rating:
4.0

Ubox delivery was delayed than committed time. Had to followup multiple times to know where the boxes were, as no one was really able to confirm the status. Apart from delivery, everything was good.

VENKATA K VEMPARALA  |  Overall Experience 
Rating:
5.0

Prompt delivery and pick up of equipment and easy to work with.

Crystal Noem  |  Overall Experience 
Rating:
1.0

I set this up over the phone so I thought the day I sent a truck with stuff to go to the storage unit and went they got there they couldn't get in I had to leave work and go all the way the for paper

debra moore  |  Reservation 
Rating:
1.0

After this experience with Uhaul - I WILL NEVER use U-haul for ANYTHING AGAIN. The manager never returns calls and there is zero accountability.

Tiffany Lewis  |  Overall Experience 
Rating:
5.0

Very pleased

anthony crutchfield  |  Reservation 
Rating:
1.0

Ubox service was absolutely atrocious. I would not recommend it to anyone. The boxes were shipped a week late. I was charged for extra empty boxes. The computer information was entirely wrong.

mary LEGOUELLEC  |  Overall Experience 
Rating:
3.0

My boxes ended up wet/moist and the contents inside were mildew. There was always broken glass by my storage unit. It always seemed there were never enough workers because there was always a line.

trisha hobing  |  Overall Experience 
Rating:
3.0

Extremely long wait times to check out trucks and check back in.

tiffany Vickers  |  Overall Experience 
Rating:
5.0

Tina so nice and helpful I would recommend her to friends and family thank you for helping me during an emergency Kay Short

kay short  |  Overall Experience 
Rating:
4.0

I wanted to access my unit about dusk and after regular hours, and could not.

THOMAS KIRCHER  |  Overall Experience 
Rating:
1.0

The facility in Jacksonville on University Boulevard was a terrible experience as I had to return boxes from my Internet order and no one there knew how to take care of me in regards to the transactio

gregory goldbarth  |  Overall Experience 
Rating:
2.0

the particular space I was assigned was not conducive for boat storage. It was very difficult to maneuver the boat into the space provided. I was told this was the only spot available.

Michael Brown  |  Overall Experience 
Rating:
5.0

I only used the Uhalul box service delivered through this location. I had gone to the Reading Road location for questions and reserved thru them.

ROXANNE SPRING  |  Overall Experience 
No reviews have been submitted for this location.

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