Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have vehicles test driven before re-renting. The truck shook heavily while braking and the transmission felt like it was stuck in between gears.
Brian Henderson
Rating:
2.0
Terrible Customer service. They gave me a truck that wouldn’t pick up when driving Al’s to switch they stated they had nothing although there were 30 trucks literally in the parking area. Was over charged. I was charged for miles I didn’t use and was charged gas when I put the gas back. Had to contact customer service and provide photo proof to get refunded. It happens before when I was over charged but had no proof as I did the first time. Terrible store will never do business here again never ever again. The people ignore you and are rude and rush you out the store .
Breanna Burney
Rating:
5.0
This uhaul facility is very nice. Staff were pleasant, helpful, and patient. Dave in the morning and Sebastian for the return, both gave excellent service . Everything went smoothly, the cargo van was great. Would definitely recommend this uhaul facility.
Claudia Pepper
Rating:
1.0
Customer did not leave a comment.
Amy Sacco
Rating:
5.0
Customer did not leave a comment.
SEAN MCGINTY
Rating:
5.0
The Gentleman that helped me was very knowledgeable and saved the transponder that I left in truck. Thank you!
Also wanted to give you My condolences on your family loss.
MICHAEL WOLCOTT
Rating:
2.0
Customer did not leave a comment.
Breanna Burney
Rating:
5.0
Bryan C is the best! Great customer service, fast and knowledgeable. Made the process to easy and low stress. ⭐️⭐️⭐️⭐️⭐️
Taylor Kearney
Rating:
5.0
Staff was extremely friendly and helpful
Tom Boland
Rating:
5.0
Staff was caring professional and very helpful
Iris Panos
Rating:
5.0
Customer did not leave a comment.
Dale Rains
Rating:
4.0
App did not allow me to pick up truck, had to use web tool
April Blodgett
Rating:
5.0
Great speedy pickup and dropoff...no issues
Robert Moreau
Rating:
5.0
Customer did not leave a comment.
Angela Nieves
Rating:
5.0
Everyone was very helpful and pleasant, things went smoothly and we were well taken care of!
Mark Myles
Rating:
5.0
1000 out of 10 some of the best employees I’ve ever had the pleasure of working with. They’re all so kind, helpful, considerate, and just all around a wonderful group of people that anyone would be lucky to meet. They all deserve raises, especially Daniel, Bryan, and Toni. They all go above and beyond and help make one of the most stressful events in life a lot easier, and I’m grateful for all their help.
Shana O'rawe
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
haydee caraballo
|
Overall Experience
Rating:
1.0
I rented a truck and the transmission was not functioning properly and they still charged me, I called and make a complain so far no one call me back
Aziz Aitmessaoud
Rating:
4.0
I rented this same trailer back in the summer time and reported a problem with the back door. There are two cam locks for the door handle, one keeps it in the closed position (with a hole for a padlock), the other holds it in the open position. The open position piece is missing. As a result, when the door is open, the handle hangs down, inside the opening. This weekend, and also back in the summer, I hit my head on that piece several times during the day. So fix the trailer before someone splits their head open on it.
ANTHONY MOFFA
Rating:
5.0
Customer did not leave a comment.
Gabriella Abrantes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Candace Carreira
Rating:
5.0
Easy drop off location
Christine Pellegrino
Rating:
5.0
I experienced a lot of trouble with the app. I am depositing the key, but, I am not convinced that the return is complete. My profile doesn’t show that I have a return any longer, so hopefully it worked.
Jon Conte
Rating:
5.0
Customer did not leave a comment.
Brian Krim
Rating:
5.0
Was a pleasure to rent from Northborough U-Haul both last week and today. Staff did a great job making sure I had everything I needed and had me on my way in no time.
dale elliott
Rating:
5.0
Top notch worked perfectly , Thank you very much
Harry Williams
Rating:
5.0
Customer did not leave a comment.
Gabriella Abrantes
Rating:
5.0
Overall, 5 stars but the equipment/truck was a little dirty but more so dusty. GREAT customer care!!!
Nicole Mendes
Rating:
5.0
Toni was a tremendous help!
Karen Stilson
|
First Impressions
Rating:
5.0
Staff made the rental and return process very smooth and easy.
Dale Elliott
Rating:
5.0
Customer did not leave a comment.
Michael Achilles
Rating:
5.0
Customer did not leave a comment.
Franca Services
Rating:
4.0
The woman who booked the reservation from Northboro on Saturday along with the woman who set me up with the vehicle on Sunday morning were both helpful and great to work with. It's nice to get good customer service once in a great while these days. special praise to both.
Robert MACKAY
Rating:
5.0
Great customer service
Mark Parmenter
Rating:
5.0
Customer did not leave a comment.
MICHEL BRODEUR
Rating:
5.0
Perfect
Rian Ferreira
Rating:
5.0
Customer did not leave a comment.
James Quinn
Rating:
5.0
The trailer adaptor should be included in the price or for rental. $13 isn’t much but I have zero use for it now. It’s going in the trash
Keith Marhafer
Rating:
5.0
Customer did not leave a comment.
cheryl champagne
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jose perez
Rating:
5.0
Customer did not leave a comment.
Mara Gallagher
Rating:
4.0
Truck cabin reeked of cigarette smoke
Joseph M Geenty
Rating:
5.0
Overall experience was excellent.
However, there is an error in the final mileage. The last two numbers are reversed. The actual mileage at the end was 114846, but the uhaul employee entered 114864. I have sent a separate email requesting that this be corrected and the excess mileage charge be refunded to me.
Daniel Burger
Rating:
1.0
They charged me with a full tank and they delivered it to me with an empty tank, I delivered it the same way I picked it up, I thought it was wrong, I will never rent from you again, lack of respect for the consumer
Patrick Das gracas
Rating:
5.0
Just pictures that proves gás was less than told me
Thiago Silva
Rating:
5.0
Excellent customer service. They made it easy
Mark Parmenter
Rating:
5.0
Nothing! Excellent customer service!
Kurtis Ellison-Williams
Rating:
5.0
Customer did not leave a comment.
JOSE CARDOSO
Rating:
5.0
All three employees on duty were incredibly helpful. We had issues with the trailer hitch install, and one of the employees went above and beyond to make sure we could fix it, and once that failed (our trailer ball we thought would fit the hitch was the wrong size, and he tried three times to replace it with something they had on hand, but nothing worked), the team was able to get us a new setup to move what we needed to move without incident. Seamless.
Jim Wilson
Rating:
5.0
Miss Toni was awesome. She made the transaction painless. She was professional and polite something we don’t see much of these days. The store was clean and bright. It was well stocked with supplies. Highly recommend this location. Thank you
Thomas Tomlin
Rating:
5.0
Everything went smoothly from pick up to drop off
Edward Zadravec
Rating:
5.0
Customer did not leave a comment.
Todd Flanagan
Rating:
5.0
Customer did not leave a comment.
Mike Callahan
Rating:
5.0
Heidi and James provided outstanding customer service! They stayed late after closing to help me complete my rental and had great attitudes! Great location with huge selection.
Samuel Skraly
Rating:
4.0
Customer did not leave a comment.
Tiffany Bowen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jay clancy
Rating:
5.0
Customer did not leave a comment.
John Donahue
Rating:
5.0
Customer did not leave a comment.
Joseph Williams
Rating:
5.0
Customer did not leave a comment.
Timothy Cassidy
Rating:
5.0
It was fine nor me!
KARL ECKSTROM
Rating:
5.0
Customer did not leave a comment.
ROBERT BARRETTE
Rating:
4.0
This Northborough MA location was very good.
However, I would like to let you know that the Spring-Cypress location in Soring Texas was horrible. When the UBox was delivered to my driveway in Soring, the door was broken and coming off the hinges, couldn’t open it fully or close it fully. I was told, “Kayce delivered it and said it was fine@. It was not I had to have them replace it.
Secondly, Christina who answered the phone in that Spring Texas location was quite rude and literally asked me in a very rude and arrogant manner why I was calling there!
And when I tried to talk to someone about why the UBox had not shipped almost a week after I was told it had, I got a total idiot who knew nothing and apparently didn’t know how to check the system.
Debbie Weeks
Rating:
5.0
James was great. He went out of his way to help us with a demonstration on how to use the equipment and also took the time to help us determine if we could rent a trailer next time.
Anne Flanagan
Rating:
5.0
Very helpful and friendly. I lucked out with a brand new truck!
JOHN MEGA
Rating:
5.0
Customer did not leave a comment.
Daisy Fajardo
Rating:
5.0
Customer did not leave a comment.
Andy Kupec
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Eliza Good
Rating:
5.0
We are so grateful to work wit Russell and his team.
Absolutely the best
Operation Elf
Rating:
5.0
Best customer service !!! Love it
Gustavo Freitas
Rating:
2.0
I had two separate orders for 2 vehicles in a two day period
The first day I needed a van, and even though I had made a reservation , the equipment was unavailable and I had to drive the next town over to another U-Haul that had the moving van . On top of that the 4 wheel furnature dollies were all out which I had also pre reserved and the only other option was for me to purchase one from the store to keep. Which wasn't nearly as good of quality as the red ones you usually have.
To be honest I'm a little upset the clerk didn't think to compensate for any of my hardships in the two days I rented from them .
I didn't ask for any discount. I figured I'd just do it here when the time came.
Even worse I believe I still got charged for the furnature dolly rental that I never got
3 times .
Because 1 rental was 1 day and the 2nd rental was for 2 days .
So overall my complaints are that I had to go out of my way to get the van I needed and also that I was forced to purchase a dolly because they didn't have one available on site.
Those two things really threw.a speed bump in My whole moving experience
Kyle Quinn
Rating:
5.0
Customer did not leave a comment.
Robert Doyle
Rating:
5.0
Customer did not leave a comment.
Ernest Yahoub
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian Hitchcock
Rating:
5.0
Customer did not leave a comment.
Mark Theberge
Rating:
5.0
Customer did not leave a comment.
Barbara Belavic
Rating:
5.0
Customer did not leave a comment.
John Thurber
Rating:
5.0
The trailer was clean, tires were good, the overall exterior of the trailer was aged and tired. It was probably more apparent because there were close to 15 brand new trailers at the site so the contrast was glaring.
Anthony Moffa
Rating:
5.0
Customer did not leave a comment.
Richard Moyse
Rating:
5.0
I want to call out the courteous staff at this location. They have always being very polite with me and the manager is very professional.
Patrick Leugue
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
George Kajos
Rating:
5.0
My experience at this location was very positive. The attendant was very polite and proficient.
James Patterson
Rating:
5.0
Customer did not leave a comment.
MICHAEL BROWN
Rating:
5.0
I loved the fact that it was heated. This is a huge perc and for an affordable price as well
Natanael Nevarez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rod Martin
Rating:
5.0
Customer did not leave a comment.
John Welch
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
robert alvarennga
Rating:
5.0
Great crew at this location: helpful, very friendly and a pleasure to deal with!
Katherine Gorman
Rating:
5.0
Employees were great and stayed late on thanksgiving to help us out.
david elms
Rating:
5.0
Customer did not leave a comment.
David Mercer
Rating:
1.0
Customer did not leave a comment.
Abner Quinones
|
Overall Experience
Rating:
5.0
The staff and management were very helpful and assisted me with all my needs during the time the facility was being used. Thanks again!
Mark Buford
|
Overall Experience
Rating:
1.0
I had thousands of dollars of damage to my belongings bc of mice infestation at your facility. You guys were horrible
Mikayla Francis
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Waren Field
Rating:
5.0
Customer did not leave a comment.
tim cassidy
Rating:
5.0
Customer did not leave a comment.
John Alberico
|
Overall Experience
Rating:
2.0
I had ordered a 15 foot uhaul a week in advance, two days prior I was notified my pickup location had changed to which I confirmed. Upon arrival my reservation was changed, they did not have a 15 foot truck, my reservation time was changed even though I had a confirmation email. Although I only agreed to a change pickup my drop off was also changed to this new location.
Tyler Vlass
Rating:
1.0
The U-Box experience with UHaul was a miserable experience. I was completing a coast-to-coast move and was using one U-Box to do so. On arrival to this site the representative was unfriendly and unhelpful in finding my box. After filling my box I checked in with the rep at this site and a customer service rep to ensure I was all set for the move and was told I had nothing else to do. I then logged in a few days later to see if I could get a tracking number for my box when I saw that my order was cancelled without reason or notification. My stuff was all still at the site but because of this cancellation on UHaul's part (for which I still have not been given a reason for why it happened) my box arrived over a week later than it was supposed to, leaving me with no furniture and limited clothing and supplies in my new apartment. I was promised a refund for each day late the box arrived but had to reach out AGAIN to get the refund and was only refunded half of what I was promised. After spending many hours over several days and being tossed from one customer service rep to the next I gave up. Extremely frustrated that all these issues occurred and I was not given an explanation or properly compensated for my troubles. Will never be using this service again and would not recommend to others.
Kevin Sassaman
Rating:
5.0
At almost $100 for a four hour rental it was pricey but got the job done and the me staff was very friendly.
anne flanagan
Rating:
5.0
Customer did not leave a comment.
sargent wood
|
Overall Experience
Rating:
5.0
All the staff were extremely helpful and friendly.
John Sullivan
Rating:
5.0
Customer did not leave a comment.
Heather MacDonald
|
First Impressions
Rating:
5.0
Nothing the customer service reps were efficient and friendly. I was able to pickup and drop off the truck with no issues
Lynn Skinner
Rating:
5.0
Fairly new van, good customer service, easy return process.
Jeffrey Weisenberg
Rating:
5.0
Customer did not leave a comment.
Robert Blakesley
Rating:
5.0
Customer did not leave a comment.
Luis Hernandez
Rating:
5.0
Very helpful staff in so many ways
cheryl champagne
|
Overall Experience
Rating:
5.0
Best location ever , ease access indoor to load and unload,clean and secure .
Rogerio Da silva
Rating:
5.0
At a time of so many places not caring about their customers it was nice to go to a place that cared 100% and treats people with respect.
Mark Sanginario
Rating:
4.0
Customer did not leave a comment.
Kelly Page
Rating:
4.0
Double check the customer has all the items requested prior to their departure. Was missing blankets requested. Didn't realize I needed to pick them up going out the lobby door.
Kevin Sheehan
Rating:
4.0
Customer did not leave a comment.
Robert Studivan
Rating:
5.0
This is probably the only U-Haul Storage facility I'd use (in the area). super convenient, and amazing staff, great location.
Geoffrey Celestino
|
Overall Experience
Rating:
1.0
I do not know why the practices of your company are not illegal. You charged me and extra $550 because I had to travel during a time when NY was in a state of emergency and could not take the predetermined and travel path and mileage you determined due to all the road closures and flooding. We had to go hours out of our way to avoid the impacts from this storm. The lack of help from the personnel at the returning site was ridiculous and, in my opinion, if your executives knew that this is the way you handled customers, they would be extremely embarrassed. Way to profit on mother natural and take advantage of other people's misfortunes. I would not rent from this company or deal with this location.
Gary Sauers
Rating:
5.0
Customer did not leave a comment.
Ross Harpestad
Rating:
4.0
Customer did not leave a comment.
Greg Jewett
Rating:
5.0
Customer did not leave a comment.
Philip Roudabush
Rating:
5.0
Customer did not leave a comment.
Jorgen Madsen
Rating:
5.0
Service is excellent at this facility. The staff is extremely helpful; can't see anything to improve.
Katherine Gorman
Rating:
5.0
Customer did not leave a comment.
john wagner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
haydee caraballo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lori Berkeley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NICOLE MCKOON
|
Overall Experience
Rating:
5.0
Easy access and good security. It was very quiet inside almost every time I come in. No concerns.
Christopher Hollins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patrick Millett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julia Schutte
|
First Impressions
Rating:
5.0
Very helpful and friendly.... facility is very clean and well light. access a little confusing at first but very smooth and secure after a few times .. training by staff was very good.
Stephen Getchell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Young Lee
|
Overall Experience
Rating:
3.0
The units themselves could have more lighting overall as it was a bit hard to see inside, but otherwise it was fine
Derrick Leroux
|
Overall Experience
Rating:
5.0
I love this place , my favorite place to rent trucks or anything I need !!! I always welcome!! Five stars ✨
Guiomar DA COSTA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Randall Gaudette
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sylvia Martin
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Karla Souza
|
First Impressions
Rating:
1.0
Guys were great at the northboro facility!
David Lemoine
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSE MUNIZ ARROYO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JIGAR BHAKTA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christine Hare
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Manjit Hanspal
|
Overall Experience
Rating:
5.0
Christine handled my questions and requests professionally and instantly.
She is a great staff.
jinwuk sung
|
First Impressions
Rating:
5.0
Very easy process from move in to move out. Staff is friendly and helpful.
Nancy Couto
|
Overall Experience
Rating:
5.0
Wanted to compliment seems like whoever the male party behind the desk on July 2nd was entirely overwhelmed but definitely understaffed he managed not only to check in a long line of Returns on trucks but also three or four people who were in the store who were waiting to get a storage unit. He was really good about when most of us asked him if there was or he had more help and he said no. Think he should be recognized for his great efforts I know I've seen him there a few times in the short period I used the storage unit. Guy deserves a raise!!
Richard Frigon
|
Overall Experience
Rating:
4.0
Forgot I had a storage unit ended up paying y’all something along the lines of $30,000 over a few years absolutely ruined my chances of buying a house in this market. Very nice units though.
KEVIN DELAGE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marie Black
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSE MUNIZ ARROYO
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wagner Lino
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard Frigon
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Meredith King
|
First Impressions
Rating:
5.0
Very good staff, very helpful and. Great people skills.
Patricia Ellis
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Timothy Walton
|
Online Move In
Rating:
5.0
The facility was great. Zero complaints.
The staff made the difference .
I dealt with 3 individuals and all were top shelf.
ROBERT KEBARTAS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Veronica Bolanos
|
Overall Experience
Rating:
5.0
Thanks
Alexizendria Link
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
cheryl champagne
|
First Impressions
Rating:
5.0
Everything was amazing!!
Christos Mihopoulos
|
First Impressions
Rating:
5.0
Carol and a Caroline were fantastic as usual.
Efficient , friendly and knowledgeable.
ROBERT KEBARTAS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
maryjane kraszeski
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
paul grasso
|
Overall Experience
Rating:
5.0
Gentleman that works there full time is extremely helpful and friendly! Great asset to your company
Mirela DoValle
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOHN HANDY
|
First Impressions
Rating:
5.0
Christine truly went above and beyond to help me with my storage needs by offering a creative solution for my situation. I really appreciated her flexibility and expertise!
cheryl lowney
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nancy Couto
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Lea Bennett
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William Thompson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christine Hare
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Phalen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John terwiske
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
maryjane kraszeski
|
First Impressions
Rating:
3.0
I have had a coupe of issues but overall my needs were met. Communication at times could be confusing so I would recommend asking questions so there is no confusion. Over all I would use the service again
EDITH YANCY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sylvie Eckert
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dara Smith
|
Overall Experience
Rating:
5.0
The facility was perfect for my needs. The parking area was inside, out if the elements and the unit was climate-controlled. The staff were pleasant to deal with and extremely helpful. Overall , it was a very positive experience.
linda gordon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEVIN BURKE
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Timothy Burke
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHARLES KNIGHT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHARLES THEBADO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
cheryl champigne
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeanne Scigliano
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patreece Young
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Candice Zimmerman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Veronica Bolanos
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Allison Haskell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dallas Keeney
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ekaterina Nekhaeva
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steven Zina
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Manning
|
Overall Experience
Rating:
3.0
I would like to see security to get onto the site. Otherwise I'd rate it 5 stars!
Jeanne Scigliano
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jacqueline Rivera
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
valerie montuori
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KEVIN BURKE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
peter siemen
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas Lane
|
Overall Experience
Rating:
5.0
Great place
Vitor Aguiar
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
cheryl champigne
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michele Jaeckel
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MEGAN POTTERBUSCH
|
First Impressions
Rating:
4.0
The large sliding door near elavator is often locked before the end of access hours. this is a problem for anyone moving something on the large side. this is annoying since you need to start moving things by hand to get thru the small door rather than using the cart and just rolling thru.
David Gillespie
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHARLES KNIGHT
|
First Impressions
Rating:
1.0
Your website is impossibly confusing. I ordered two men and one truck and was charged for two orders. The job got done thanks to a wonderful Moving guy named Kevin, but I cannot get my money back..
It further complicates things that UHaul and Moving operate separately. What a mess.
I will never use uHaul again.
Susan Ladue
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elizabeth May
|
First Impressions
Rating:
5.0
Professional, pleasant, helpful, great customer service!
Melanie Hollands
|
Overall Experience
Rating:
5.0
Very well run
Mike Edmonds
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melanie Hollands
|
First Impressions
Rating:
5.0
Very nice facility!
aaron bennett
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ali Zaidi
|
First Impressions
Rating:
5.0
Staff informative, pleasant, helpful. Facility clean. I feel my stuff is safe there.
CHARLOTTE MENNINGER
|
First Impressions
Rating:
5.0
Everyone was very helpful and accomodating!
Patricia Dundon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GREG HARDING
|
Overall Experience
Rating:
4.0
The Northboro facility was very convenient and clean and the staff was courteous and helpful. The only issue we had was with the Uhaul central organization that answered the phone and set up our reservation for a truck and the storage unit. They reported incorrect business hours, which delayed our move by over 2 hours. The facility was actually opened and staffed at 7 am, but Uhaul told us they didn’t open until 9, which delayed our move and packing team.
Janice Garity
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amy Parker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alberico Musto
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jeffrey Delvy
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James Thomas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dennis Gour
|
First Impressions
Rating:
5.0
Good service from manager
MIEKA DAVIS
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
David Feldbaum
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maura Rodriguez
|
First Impressions
Rating:
5.0
Staff extremely helpful
Facility very clean
Drive in unloading / loading is wonderful
Mike Edmonds
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
jerry peck
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Denisa Kim
|
Overall Experience
Rating:
5.0
The lady who helped me select a unit was awesome! She helped me pick a unit and showed me how the swipe card worked. Very easy process.
Michelle Gerardi
|
First Impressions
Rating:
4.0
Had an issue with the first rental truck however the storage unit and 2nd truck rental were exactly what I expected.
John Towne
|
Overall Experience
Rating:
4.0
Move-in went great. I arrived late last night and the woman on duty was a huge help. My code didn't work ("User ID not recognized") and the card key that the woman gave to me returned an error, "Not checked in yet". The woman on duty tried several times to resolve it without any luck. It might have been the system needed time to register me as a new customer. Facility was perfect, particularly liked the drive-in garage. The unit itself was very dusty - so maybe a pre-move in sweep could be one additional improvement. Thank you!
David Bianchi
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Robert Thompson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
William nelson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andreas Sarica Senie
|
Overall Experience
Rating:
4.0
Bathroom did not have soap or paper towels or toilet paper a few times I was there. Everything else was fine.
Charles Frankian
|
Overall Experience
Rating:
5.0
This is a very nice storage facility. Thank you for making it available after my recent move / truck rental!!
You have two outstanding features that I have not seen at other storage facilities. 1 - a "share space", where people are putting gently used items, so others can take them
2 - a dumpster (great idea, although I didn't need it at this time)
Melanie Gouveia
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Laman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Howard Coffman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steven Zina
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pamela Scott
|
First Impressions
Rating:
5.0
Excellent facility!
Mark Sokoloski
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Harmon
|
Overall Experience
Rating:
5.0
The lighting in the storage area hallways is only activated by sensors at each end of very long hallways. Which means people utilizing rooms in the middle of those long hallways often have the lights go out on them.
Dave Harmon
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
RENEE VINIK
|
Online Move In
Rating:
5.0
They are all very nice
Krystal Norling
|
First Impressions
Rating:
5.0
I liked the lighting, security alarm on the storage units, hours and staff. I also appreciated the climate controlled environment. I have used storage facilities with no climate control and some of my things grew mold and had to be thrown away.
FLORIANNE IRWIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Hogan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Katherine Gorman
|
Overall Experience
Rating:
3.0
I had prepaid for the month of October and cleaned out my unit expecting a prorated refund of the prepayment but they couldn’t give me the refund. Instead they told me to call the 1-800 number or come back the next day to speak to a manager. Other than that experience that had me waiting at the front desk for almost a hour trying to figure that out, it was good. The facility was clean and secure and easily accessible.
Jeffrey Coffin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pritpal Ahuja
|
Overall Experience
Rating:
3.0
Their record-keeping is terrible. When I was there to hand over my space, they were trying to help a renter to get his invoice corrected. Who was upset as there was some billing issues and not recorded properly?
I had emptied the storage two months ago and did inform the young lady at the desk. I have tried calling and emailing them but no response. Finally, I was able to speak to a gentleman and informed him about this ordeal, and made it to the house. Alhamdulliah
Humayun Kabeer
|
Overall Experience
Rating:
5.0
This location is absolutely the nicest UHAUL facility we have ever been to.
Robin Satryb
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Estate of Richard Zelano
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Megan Bush
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ethan Carbone
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kateherine anderson
|
First Impressions
Rating:
4.0
The staff at this locational is great! Thank You!
Ernest Yahoub
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
FLORIANNE IRWIN
|
First Impressions
Rating:
5.0
The young lady at the counter was friendly and helped me get one month free as advertised.
D Evans
|
Online Move In
Rating:
5.0
Met Tim at the store, a great guy that went above and beyond to help me, glad he works there.
Felipe Madonia
|
Online Move In
Rating:
5.0
Wow! So nice!
Aundrea Stephens
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bill King
|
Overall Experience
Rating:
5.0
Best in town moving experience ever. Super easy, super convenient. Thank you
David Harmon
|
First Impressions
Rating:
5.0
I found the staff top-notch in the area of customer service and I found the facility to be exceptionally clean and easily accessible. Highly recommended!!
WOODROW FREESE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
terry kline
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexandra Boyd
|
Overall Experience
Rating:
5.0
I was impressed staff great and helpful. Quick check in and out. My storage unit clean and very well kept and easy access. Renting truck was easy and fast process. Will tell others to go here if they need storage or moving needs.
Christine Dwinells
|
First Impressions
Rating:
5.0
Unless I have to, I will never use another U-Haul facility and will go out of my way to do so. The facility is great but the people are even better. No matter who works there in the years I have rented storage and trucks there. Thank you!
James Eber
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elaine Bartolini
|
Overall Experience
Rating:
5.0
Clean, very well lit, easy to find my unit, mattress dolly was a huge help!
Carolyn McGrath
|
Online Move In
Rating:
4.0
Rat poison trap was still in the room when I moved in. Had to move it out before I could start storing.
Adam McKenna
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Andreas Sarica Senie
|
First Impressions
Rating:
5.0
The facilities are very nice, and the staff were amazing, I had someone help me who was relatively new to staff but they were very welcoming and polite, and helped us feel comfortable and reassured.
Christopher Chagnon
|
First Impressions
Rating:
5.0
Tim is real helpful and patient with everyone.
He answered all our questions and more.
kyla leconti
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
John Hogan
|
First Impressions
Rating:
5.0
Very friendly. Excellent service!
marissa mckenzie
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paula Kapurch
|
First Impressions
Rating:
5.0
awesome place and competent management
Hamid Mahdazy
|
First Impressions
Rating:
5.0
Brandon McCoy was very professional, helpful, and efficient. The facility was clean, and the carts provided made the move-in process much easier.
Cynthia Warren
|
Online Move In
Rating:
5.0
The general manager Brandon and his employees did a great job on duty helping me on what i needed and answering all by questions! They did a awesome job with all the attention possible with customer need!!
Daniella Ferreira
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dennis Lazzara
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Owens
|
Overall Experience
Rating:
5.0
The gentleman at the front desk, somebody give this man a cookie and a raise of course. The level of customer support provided by him was on another level, I'm ashamed I can't remember his name but the experience I had overall is something I will remember and will certainly try to put into practice myself. Oh the bathroom, I try to avoid public bathrooms as much as possible specially during this time, but to my pleasant surprise IT WAS SUPER CLEAN!!!! Also how I was able to set some items aside for recycling another person may use, it was great. The clothing donations bins on site was extremely convenient. The MONTH FREE storage for renting a vehicle was a blessing! Management, cleanliness, storage/truck availability, indoor heat fan by the garage door. Ok you guys did it, this store did it and that man should be the face of your advertisement. I pray God bless and protect each one of you,
and thank you for making our lives a little bit less stressful during these difficult times.
Lorrayne Dossantos
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mia Becze
|
Overall Experience
Rating:
5.0
I couldn’t get access to my unit the first time I used my key card. I needed to come back the next day during office hours. The key card access could have been explained more clearly.
JAMES SANDINI
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Wildred Washington
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
William nelson
|
First Impressions
Rating:
2.0
Unfortunately, when I moved my belonging in, there was a garage door helping the climate of the area I signed a lease for. The garage door had come down in the middle of the hotter summer months and this created a humid environment. The sliding glass security doors between the parking area and the storage units was very foggy. Because of these changed conditions and being closer to the front, my belongs had mold that I had to spray/wipe down upon move out.
Ryann Stockman
|
Overall Experience
Rating:
5.0
You get the best employees in your store!
CHING WEN CHANG
|
Overall Experience
Rating:
5.0
everything i expected. they did a great job
Mark Distefano
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Justin Voyer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diana Shumway
|
Overall Experience
Rating:
5.0
Felix was incredible and made the whole experience pleasant, efficient and professional.. Amazing customer service.. I would definitely recommend this facility to others.
Syed Kazim
|
First Impressions
Rating:
5.0
The manager and employees were extremely helpful and courteous.
Deborah Deveny
|
Overall Experience
Rating:
5.0
With the exception of a vehicle that had an oil light come on( and out of caution we were switched to another vehicle), the Barefoot Road facility in Northborough MA, is excellent. I would use the facility again without a second thought.
daivd vaccaro
|
Overall Experience
Rating:
5.0
We measured UHaul's superiority over the competition in the following areas:
- Customer service: We worked with Felix and Sarah in the Northborough location and they were truly remarkable. This aspect stood out most to us. Sarah went the extra mile to reserve two different sized storage units for us that were across from each other to ensure our convenience. Felix dedicated his time to both us and the movers and made the actual move date very efficient.
- Cost: Comparable to the competition, but at this cost, the competition's storage units were not indoors and heated and did not sell moving supplies.
- Moving supplies: Order a little more than you think you need and save the receipt. We returned all unused boxes and unopened items for a full refund. We were very happy about this! If you opt to order supplies online, allow for free delivery 2-3 weeks prior to move date.
- Heated indoor storage (as stated above).
- Several sizes of storage compartments from which to choose.
- Access hours were far better than ALL of the area competition!
- Indoor lightining and cameras go far to ensure security of belongings.
Recommend that phone and in-person communication may provide a more fruitful experience than using the online. Seeing supplies before you buy and taking advantage of professional expertise will leave you satisfied.
Kathryn Sutherland
|
First Impressions
Rating:
5.0
The manager who helped me was excellent!
Corey Childress
|
First Impressions
Rating:
5.0
Great accommodations. Staff was professional and very courteous. I recieved this unit free for a month for renting a truck and hauler for my move so this free storage rental came in very handy. Facility clean and like brand new. Very secure. Was given the 10 × 10 unit. 5 stars!!
Robert Wild
|
Overall Experience
Rating:
5.0
Absolutely amazing customer service
Kassandra Soto
|
First Impressions
Rating:
5.0
Felix and Sarah were extremely helpful with our needs for both a truck and storage unit. Couldn't be happier with the service we received.
Jennifer Duffin
|
First Impressions
Rating:
5.0
The clerk was extremely polite and very helpful
claire lucier
|
First Impressions
Rating:
5.0
Always a pleasure to do business here. Jamal and Felix are great to work with. They want their customers to get what is needed. They take the time to explain everything.
diane barrette
|
First Impressions
Rating:
5.0
Very nice people, very friendly. Storage area is vey clean, very nice
Estate of Richard Zelano
|
First Impressions
Rating:
5.0
Great experience renting a unit for 5 months. Staff was always helpful and courteous. They took the time to say hello and wish me a good day.
Brian Mulloney
|
Overall Experience
Rating:
5.0
Excellent
Mark Clausen
|
Overall Experience
Rating:
5.0
Experience was above and beyond fantastic!
Was very exhausted and was helped quickly and most efficiently! My furniture is safely stored and I am extremely satisfied. Would definitely recommend
janice matson
|
First Impressions
Rating:
4.0
First person I dealt with was very quivk and explained everything. However when I came back to actually drop off trailer. The young lady was like hiding behind counter talking on her cellphone.
Paul Scott
|
First Impressions
Rating:
5.0
Clean facility, easy access to storage units and resourceful staff. Thank you!
Christie Cordon
|
First Impressions
Rating:
5.0
All the staffs I met are kind and helpful.
Qian Zhang
|
First Impressions
Rating:
5.0
Excellent representative of the Uhaul brand and local business. I actually told of Kyle Howard what a great job he had done. Very professional. As a business owner he impressed me.
Mark Clausen
|
First Impressions
Rating:
5.0
Sandra is amazing! I have know her for 20 years and she represents UHAUL with so much professionalism and knowledge. Always a pleasure to work with her.
Thank you
Marc Vincequere
|
First Impressions
Rating:
5.0
Great staff
Bertrum Discher
|
Overall Experience
Rating:
5.0
The friendly staff are awesome! They really make a customer feel welcome. They're also so knowledgable on supplies that you need for a move. The facility is great too.
Robert OBeirne
|
Overall Experience
Rating:
5.0
great employes fiinally found someone who knows hat there doing.
Bertrum Discher
|
Reservation
Rating:
5.0
Very well organized facility. Will definitely use this place again.
douglas gray
|
Overall Experience
Rating:
5.0
Everyone was very nice and helpful.
Kevin Hunt
|
Reservation
Rating:
1.0
Made reservation via web site. When I arrived, more information was required. Why not allow this to be entered on the web, or at least give an indication of what information was required?
Joseph Rice
|
Reservation
Rating:
5.0
A pleasant experience all around
tom gavin
|
Overall Experience
Rating:
5.0
The staff was very nice. Facility is clean and very convenient. Thank you
robert obeirne
|
Overall Experience
Rating:
3.0
I never contracted or used this facility!
CHARLES GOULD
|
Reservation
Rating:
5.0
Incredibly helpful!
Courtney Slavin
|
Overall Experience
Rating:
5.0
Sandy really helped us out of a jam ! Would go out of my way to use this location again , THANKS