Customer Reviews for U-Haul Moving & Storage of North Warren

Rating:

5.0

No stress their the best

Rating:

5.0

Nothing keep up the great job

Rating:

1.0

Why i have been charged for 2 day if I returned at same day

Rating:

5.0

Everyone was very helpful and polite.

Rating:

2.0

I was informed due to an equipment malfunction that cost me 3 hours of time was not gonna cost me. After I returned the trailer used I was charged an additional fee for “an extra day” even though on a phone call that was supposed to be waived. I will not be using any U-Haul in the future. The employee who called me left a very unprofessional message.

Rating:

5.0

The cup holder area had crumbs all through out. It didn’t bother me but I definitely didn’t feel the need to clean them out on my turn!

Rating:

3.0

Not specifically related to this location, but when I was handed receipt I was surprised to be charged an $30. Apparently, when the woman on the phone took my reservation, she neglected to mention that my charges would not just include $84 for truck, $5 environmental fee(not sure what this actually goes to), plus taxes, but also a $40 fuel charge for a different drop off location. This would’ve changed my plans if she would’ve mentioned that additional charge. That should be made clear so customers are not surprised with additional charges

Rating:

3.0

The online app was pretty bad. Wouldn't let my cell phone connect to the location. The workers there told me it never works. So spent a bunch of time loading all my info onto the app, but since it didn't work when I got there. Had ti do it all over again once I got there.

Rating:

5.0

Coming from Ruston Louisiana

Rating:

3.0

Truck was dirty and not cleaned

Rating:

5.0

Service was very efficient

Rating:

5.0

Speedy services and great returns experience.

Rating:

4.0

I could not get the U-haul app to let me return the van.

Rating:

5.0

I could Not park the vehicle back in its spot because the spots were all taken. I did take pictures , I just hope my card it not charged for not putting it back in the spot. The vehicle is still parked safely.

Rating:

5.0

Nothing, the service was fast, informed and conscientious.

Rating:

1.0

They overcharged me. I had a two day rental and returned it before the end of the first day. When I went to return it at 4:50pm they had closed their doors early. I saw them inside and they came out and told me to put the key in the overnight box. I asked them if I would be reimbursed for the day I did not use and they said yes, of course. They neither reimbursed the second day, nor the miles not used compared to the figure I was pre-charged for (35/50). I like UHaul, but closing early and then not reimbursing what you agree to is a reason to avoid this location moving forward.

Rating:

2.0

too slow too slow too slow

Rating:

5.0

After 10 rentals one free rental

Rating:

5.0

Everything worked like clockwork from pick up to drop off. I even switched the size of the truck without a hitch.

Rating:

5.0

Service was great and quick…

Rating:

5.0

Thank you for your professionalism and promptness and keep up the good work

Rating:

4.0

Had computer issues but besides that great experience

Rating:

5.0

Keep up the good work

Rating:

5.0

Picking up and dropping off so quick and efficient. Staff friendly and knowledgeable

Rating:

5.0

You already got it going you doing everything already your are great

Rating:

5.0

The staff was wonderful the girl at the front desk made my day I was having the worst day ever… I was able to get a uhaul and stroage unit with no problem

Rating:

1.0

I lost all my items because every single time I called or even came to change my payment method they kept saying I need to talk to a manager I even did it online but none of payments went through I lost all my stuff literally when i tried paying

Rating:

5.0

Everyone was professional

Rating:

4.0

Almost was not able to haul because one of the ratchets locking mechanisms were broken. Had to fix on site.

Rating:

5.0

With no U-Haul experience, I felt every went very well.

Rating:

3.0

Some of the staff were sort of rude and some didn’t seem to know how to work the computer system because they half the time couldn’t find my account 🙄

Rating:

5.0

You did great, thank you. A special thank you to Cody!

Rating:

5.0

The manager Dave is very thorough and a good guy.

Rating:

3.0

They weren’t able to install the hitch

Rating:

3.0

The customer service was great with Cara but the particular truck I had need some maintenance but all in all a good experience

Rating:

5.0

The front desk man I didn’t catch his name was excellent.

Rating:

5.0

Keep up the good work

Rating:

5.0

worked out great, Thanks.

Rating:

5.0

Overall again a great experience. Would definitely use Uhaul again if needed.

Rating:

1.0

I booked for 30 miles and used 13 miles. still charged for 30 miles. The tank was 1/4 i returned it a mince under that and was charged $30 bucks. $4 would have put that truck right back. A $45 usage had cost me$113. rip off!

Rating:

1.0

I’m receiving this on the last day of January 2024 when I was told my storage had been gone. I’m livid!

Rating:

4.0

The truck should be out of service, battery died and looked like it was corroded, windshield broken, windshield wipes broke mid drive. People were helpful, but equipment needs to be serviced badly.

Rating:

1.0

Hitch was originally installed and wired 11/17/23 # 214343318...Wiring was incorrect and proper testing of the wiring was not completed...the day I was supposed to pick up open trailer we discovered lights were not working properly. I had to go back to 10 Mile U Haul and have them fix it...delaying my departure...Service was corrected and completed. I was not told by service rep that I was going to be charged additionally for the Uhaul mistake. I demand a refund!!!

Rating:

5.0

Fast drop off friendly staff.

Rating:

1.0

Service was extremely slow. The enclosed trailer was leased with the previous clients LOCKED padlock on the door. I had to get bolt cutters to open the trailer door before loading. I was driving across the border & the trailer had a temporary paper licence / registration. It caused some difficulty at customs.

Rating:

5.0

Made moving my things smoothly

Rating:

5.0

Very happy today..

Rating:

5.0

Very professional staff, helpful and an excellent reservation

Rating:

5.0

The staff was very friendly and helpful

Rating:

5.0

Associate was helpful and answered all my questions.

Rating:

5.0

Everything from start to finish was excellent. The process was easy and the customer representatives on site were most helpful. Would highly recommend.

Rating:

5.0

The location and customer services at the location was great. However, I was provided a truck with a bald inner tire on the passenger side. This tire did not have any tread and all you could see was white strings from wear and tear. Another driver on the highway alerted me to the condition of the tire and stated it looked like it was going to fly off the truck. This could have been an extremely dangerous situation for me and other drivers. I had to immediately pull over on the side of the road and get roadside service.

Rating:

2.0

This location helped fix what was a mess of a process. I setup a one way rental and picked a location near where I needed it. We arrived at 7am, the truck was there, but I could not access the keys (app problem, said no equipment associated with my order). We ended up getting the truck about 1.5 hours late, put a lot of pressure on our move.

Rating:

5.0

Very helpful and very knowledgeable

Rating:

4.0

If I'm paying for services take me to my truck. Don't have me go hunt for it

Rating:

5.0

Only had one problem

Rating:

5.0

Just give them the same friendly service as I received and that should do it thanks for the experience 😀

Rating:

5.0

Moved for the first time in twenty years. My experience at this location was fantastic!

Rating:

5.0

The staff made pick up and return painless and efficient. The truck was clean, and in great mechanical shape. Exactly what I needed.

Rating:

2.0

Have equipment already in vehicle. Answer the phone after my rental when I have additional questions instead of sending me to the call center. Make sure vehicle headlights and etc. are working properly before renting out. Make sure.yoy disinfect smelly odors out vehicle before renting out.

Rating:

5.0

The staff are excellent. They are always helpful and fast! I love this location

Rating:

4.0

I still have a storage unit at this property. It’s always clean and it has a public bathroom that is always nice and clean.

Rating:

5.0

Good job

Rating:

3.0

I was given a smaller truck than I requested. Had to make more trips . I believe I was charged for the larger truck . The online sign in is complicated

Rating:

5.0

I experienced a problem not able to acces my storage on move in wasn’t able to move all my things

Rating:

5.0

Very polite staff .... Brendan walked in the rain to my unit to show me how to work the card reader. Offered him a ride back but he declined with a smile. Kudos to Brendon for going that extra mile with a smile. 😉

Rating:

5.0

The staff is what made the storage experience the best. You can always find a nice clean place to store your things, but it is the human interaction that makes the difference. I appreciate all the help. I was extended during a difficult time in my life of having to put my things away.

Rating:

1.0

Poor communication

Rating:

5.0

Will rent again thank you

Rating:

5.0

Staff is great very helpful and very supportive very professional people

Rating:

1.0

I think I would have had a better experience if you all actually employed people that cared from the vice president all the way down to the management at 10 Mile and Dequindre sorry if honesty offends people but just because you own something doesn't make you God and the 10 Mile and Dequindre facility was overrun with laziness roaches filth and people living out of the storage units not to mention the people that work there using gasoline powered blowers that are illegal in Michigan stinking up the whole facility like gasoline I can go on but it doesn't matter because I'm out of the facility and I wouldn't recommend 10 Mile and Dequindre to nobody not for the headache that I went through for the amount of money that I had to spend on re cleaning everything yeah U-Haul should be reimbursing me and thanking a person like me for pointing out a lot of the trouble in that facility

Rating:

4.0

I have one storage unit already and needed another one. I just like to recommend that a guest is notified when forgetting to break the seal on the assigned unit and adding the lock. I forgot and my unit was sold.

Rating:

1.0

I had unloaded all of my belongings out of the truck to store into my unit just to learn that the unit was already occupied. I was given a second unit however, I was overcharged because there was a pole in my unit and that was not the one that I signed up for on my way out after storing all of my belongings, I saw a roach down the .

Rating:

4.0

Very nice staff and facility

Rating:

5.0

Nice Staff. Kobe F. And General Manager very nice guys.

Rating:

4.0

I was told if I moved out on due date that I would still b charged for the full month, as I explained to the agent I moved everything out on 24th but did walk Thru on 25 so is that satisfactory to no charge for oct.

Rating:

5.0

The best customer care from Kirk

Rating:

1.0

Poor customer service by the white Male manager on shift the day I politely complained about the liquid getting into my unit from the people stripping the floors. His response was "IT IS WHAT IT IS". I contacted David Miller after the poor interaction with the shift manager and David was kind and sympathetic. I appreciate that but the way the manager handled my complaint was unprofessional. It wasn't just the comment, it was his overall handling of situation. Sorry but I will look elsewhere in the future. Other than that..the unit size and availability was satisfactory.

Rating:

5.0

Completely satisfied

Rating:

2.0

Never clean trash soon you come in the storage no soap in the bathroom

Rating:

5.0

Thank you

Rating:

4.0

Could stay open maybe 1 hour later in the summer

Rating:

4.0

All in all really good

Rating:

5.0

Thank you

Rating:

5.0

Very helpful staff.

Rating:

5.0

The unit I originally picked was too small staff assisted me with another one.

Rating:

1.0

Never have the equipment you want reserved.

Rating:

5.0

The storage facility should be accessible 24/7 via key card

Rating:

1.0

I tried to explain my husband had a heart attack and that I did want to pay off my storage and yet they sold it for 40 dollars and expect me to still pay the balance I will never use uhaul again my kids lost everything over it as most of the items in the storage were my kids things and of course all of my families memories

Rating:

5.0

Thanks for all your help in my time of need

Rating:

5.0

Love the staff

Rating:

5.0

The only complaint I have is when I went to check out there was only one attendant and I had to wait quite awhile

Rating:

5.0

There was some kind of an oil spill in my unit when I opened the door, but one of the girls came immediately to clean it up and everything is fine !

Rating:

5.0

I have had an absolutely great experience!

Rating:

5.0

Javante and the rest of the staff were excellent I'm very happy customer

Rating:

5.0

The employees are always kind and helpful to me! The facility was always clean. They could use a couple more dollies, but overall excellent storage space.

Rating:

5.0

Everything was perfect

Rating:

5.0

They're Very caring & concerned about their customers 🥰

Rating:

4.0

The experience was great until I broke my key in the lock. I don’t know why the lock wouldn’t open. The policies caused me to have to go back and forth and take off of work to get the situation handled. A lot of the visits I was waiting for nothing because nothing could be done. I ended up paying for 2 additional months of storage than I needed. Finally things started to progress. However I got a lot for fees. I stressed heavily over this. I didn’t have access for 3 months to things that I really needed or wanted. That money felt waisted. In the very end I ended speaking with an employee who was more that helpful. She called all parties needed and brought things to a swift and smooth end and I didn’t have to pay for the 3rd month of the drama or the month I was heading into. Simply a close out fee. Once there to close my account. Systems were of course down and I waited around for an hour so I end up settling this whole thing for Zero dollars. Which I’m grateful for. During my move out however I did get locked out of the building with my things still in the garage. The after hours help did not answer but customer service pulled through. I am so relieved not to have to use them again. It was traumatic for me in the end but before hand it was ideal. All of the employees we kind. Even if they couldn’t be helpful, they were still respectful I almost wanted to apply to work there in that atmosphere.

Rating:

5.0

Very pleasant always friendly and accessible

Rating:

2.0

I have things missing and damaged from my storage unit i pay for a climate controlled unit for your pipes to leak on my boxes and damage quite a bit of my things. Macomb storage is way better than your location I would never ever recommend this storage not even to a homeless person.

Rating:

5.0

Nice staff and great location

Rating:

5.0

Patient, professional, considerate employees. I'm a senior citizen and had a very good experience with uhaul. Thanks

Rating:

5.0

Very good people. Well trained and polite. Very patient with me. I'm a senior citizen. Thanks uhaul for the wonderful experience.

Rating:

5.0

Very nice and helpful staff.

Rating:

3.0

I'm having hard time getting my deposit back

Rating:

1.0

Not enough employees, counter people was leaving front desks to get propane and other things?? Leaving a line of customers for to long..way to long..that was on a Monday Saturday the line was out the door with 1 person at the desk??? Need more help!!! To keep up with customers coming in..not all people know how to do everything on line.

Rating:

3.0

I was given a defective lock and on a day we were there to move stuff i was denied access

Rating:

5.0

Jake and his staff was always helpful and great to deal with.

Rating:

5.0

Being short staffed, Mr JaVante Coleman handled the vast number of customers exceptionally well, including phone calls. Patience and understanding on both ends was evident and Mr Coleman serviced each customer with a smile

Rating:

5.0

my billing is on the 16th. I moved out on the 16th. But my closing bill stated a payment you all took out. The young lady stated it wasn’t a bill. I need clarity. She was a nice young lady. But I still need to know. I’m planning to come BCK Friday to see

Rating:

5.0

Office staff were great and helped out when I needed assistance.

Rating:

3.0

Could use more help at the desk. Check in and rental

Rating:

4.0

Wait time for service was a little long as there were quite a few customers waiting and there were only two staff.

Rating:

5.0

Always professional and clean at this location. Always felt it was very safe in the space.

Rating:

5.0

The staff is very knowledgeable, helpful and courteous.

Rating:

5.0

I never had an issue, all went well.

Rating:

5.0

i already referred a friend and also i enjoyed being a customer with you guys thank you very much ❤️

Rating:

5.0

The staff is excellent. Friendly and knowledgeable. Just a great experience at a stressful moment for me so thank you!

Rating:

5.0

Keep up the Good work

Rating:

5.0

My apologies that we didn’t end with you guys being paid like you should have been but we will get that straight soon

Rating:

5.0

Good 👍

Rating:

5.0

Oh my God this manager Jake and his crew were awesome !! They were informative, friendly, efficient and this location at 10 & Dequindre is ran soooo smooth. I was so happy at how friendly and professional they were. It was the am crew that I interacted with. Will definitely recommend this location to anyone in need of storage.

Rating:

5.0

Clean .and best I ever had

Rating:

5.0

General manager was super friendly

Rating:

2.0

The staff and management were excellent at this location. Everyone was extremely professional and polite. I only gave 2 stars because there were mouse droppings all in and on my boxes and belongings when I moved it out of the storage. It was extremely disgusting.

Rating:

5.0

I will use this place again if needed. Thank you staff.

Rating:

5.0

I am glad to see this business in the area. Lots of options for size and well priced. The best is the amount of hand trucks sooo helpful.

Rating:

5.0

I will recommend it for every one ,really they did perfect Job

Rating:

2.0

I rented two units from this location for several months. Most of the account set up was done online. When I recently tried to reach the manager a few times to discuss my account it was difficult to reach him directly and when I left messages with the general customer service line to have the manager contact me, he did not reach back out to me.

Rating:

5.0

I absolutely love this Storage.. Friendly knowledgeable Staff... Very convenient access hours.. Wow In amazed at the 24 hour access as well.. Please inquire...

Rating:

5.0

Thank for your service

Rating:

5.0

Ember was extremely helpful, it’s good to have someone like her on your team. She made my day better.

Rating:

5.0

Clean, plenty of parking, easy access to my unit with multiple free carts to use were all very helpful.

Rating:

5.0

Thank you Guys for making my storage stay pleasant ,It was my first time the staff wasALWAYS awesome 😎

Rating:

4.0

I like the storage facility it's nice and clean but I think it should be a little more storage room..