Customer Reviews for U-Haul Moving & Storage of North Smithfield

2,639 reviews

408 Eddie Dowling Hwy   North Smithfield, RI 02896
(Taco Bell, Walmart)

(401) 762-2178

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(401) 762-2178

408 Eddie Dowling Hwy
North Smithfield, RI 02896
(Taco Bell, Walmart)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The staff is friendly BUT very confused on most questions. I performed a self drop off and at the end of my drop off procedure I had a refund coming back to me, my TWO options were cash or a check mailed to me, since im moving i selected cash.it then instructed me to return to the counter for my cash refund, when i told the female employee what I was doing there she continued to tell me they dont give cash back. And i continued to tell her thats what my uhaul app told me to do. She looked for any info in their system saying I was getting a refund and could not find it. I said will it just go back on my card and she oh yaa your right. But why didnt she know the answer to that? I have been to this store multiple times in the last few months since i am selling my home and everytime I go, it is a mission to check out easily. In my opinion all of the staff needs to be trained better and trained about U boxes, they lack information customers need to know. I did not know I ONLY pay the day I am moving stuff into it, I thought once i paid no matter if i put atuff in it that day or next week it was mine but I found out the hard way. When i called to ask them to have it accessible for me on the next day, they said i did nit have one rented when i clearly rented one earlier in the month but didnt know i had to fill it that day. Also only one employee told me about buying/using a circular lock because people come and clip any other type of lock and steal your stuff, which blew my mind. Not sure if this happens at all uhaul locations or just the north smithfield location.

Michelle Neves 
Rating:
5.0

Customer did not leave a comment.

Robert Rattenni 
Rating:
5.0

Customer did not leave a comment.

Carole Hogue 
Rating:
1.0

Customer did not leave a comment.

JOSEPH VAGHINI 
Rating:
4.0

They are very helpful and gave excellent services. They Also had enough trucks for what I needed

tiffany habebe 
Rating:
1.0

Customer did not leave a comment.

Russell Santoro 
Rating:
3.0

Pick location was changed. I was promised a discount on mileage. But when I went to pick up my truck I was told that was not something you company provides.

Angela Harrop 
Rating:
1.0

When I picked up the truck it smelt profusely of marijauna. When I shared this with the GM he was not concerned but offered to get me a truck from another location. Due to timing I was not able to wait for another truck. The smell was so strong I was sick. I had to drive this truck with windows down the entire time using it. It was 40 degrees. When I returned the GM did NOTHING to show remorse for the situation. Horrible customer service and if this is how the GM handles things I will never use Uhaul again!

Peggy Pavidis 
Rating:
5.0

There were Poland spring water bottles in the truck half empty , they should have been removed prior to use, makes me wonder if the truck was cleaned .

Kristin Stone 
Rating:
5.0

I just changed the credit card I use to auto pay. I have rented a space for ? 2 years. It was the best place I could have come! The space is clean well lit safe!!!!! The staff is more than accommodating. Helpful polite friendly. I am more than happy here!!!

Michele Morelle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wanda Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christopher neal 
Rating:
5.0

Customer did not leave a comment.

Joshua North 
Rating:
5.0

Customer did not leave a comment.

Judith Andino 
Rating:
5.0

We had so many furniture pads, way more than needed which did take up some space in the uboxes. I guess you wanted to make sure we had enough! Other than that the pickup and delivery went very well. Great job!

Katherine Kataisto 
Rating:
5.0

Slight inconvenience having to go to the front of the building to hook up the trailer and then going around back to finish paperwork.

Brian Hart 
Rating:
2.0

Took over 45 minutes to rent the tailor with only one customer ahead of me making a reservation. The rv I was given was decently clean, And had new tires. But shortly into our two hour drive I realized the car seemed to be working harder than usual and my mileage was horrible. After a quick look around. I could also hear the trailer grinding. I have two thoughts, one is wheel bearing. And two would be shot pads. Either repair should have been cough while replacing all four tires. I'm not happy and this equipment should not be rented again until fixed.

Daniel Martin 
Rating:
4.0

I have to go there three times, but like I say three times the charm. I didn't have the right information I didn't have money on my card I only had cash I had it all messed up. But yes I do appreciate what you did for us the woman lost her daughter and we helped her out and that was the most important thing put a smile on not really a smile but we helped her out. Above average does not mean you didn't do a good job. Service was good. Have a nice day.

Donna Pratt 
Rating:
5.0

N/a

Alexandra Ortoleva 
Rating:
5.0

Great job, on time, polite and helpful!!

Megan Pedersen 
Rating:
1.0

Truck needs brakes, wipers and the doors both have a 1/2 inch gap at the top. Manager is rude and slow and I had to wait at the desk because he was working on his jeep in the shop.

Joshua West 
Rating:
5.0

I was completely satisfied with the whole experience and would not hesitate to use their services again and will definitely recommend to friends.

David Levitre 
Rating:
5.0

Customer did not leave a comment.

Steven Durand 
Rating:
5.0

Respected there help.

Linda Bonilla  |  First Impressions 
Rating:
2.0

I have been a uhaul customer for years. You raised the rent on my storage room multiple times and I had to find a different place to store it. Rented a truck for 19.95 and that fiasco ended up costing me 107.32. What happend to a 19.95 rental for a few hours with a refunded deposit?? Completely outrageous.

Margaret Duhon 
Rating:
5.0

Everything was great.

jose sanchez 
Rating:
5.0

Staff was friendly and had no issues.

NISHANT SHARMA 
Rating:
5.0

Very pleasant and professional

DAVID NABB 
Rating:
5.0

Customer did not leave a comment.

Kristi Oates 
Rating:
5.0

Customer did not leave a comment.

Justin Senecal 
Rating:
1.0

I’m reading this location poor because they delivered my UB actually a day ahead as I requested which was wonderful everyone I spoke with was wonderful but when I went to unload my UB there was a bolt it had been bolted shut, and being a recent widow I had no way of opening it I could not undo it. It was way too strong for me. I put in two calls to the driver right away, and he never responded, fortunately I got someone to take the bolt out for me and I was able to unload the UB box so I write this location poor

Ellen Johnson 
Rating:
5.0

Customer did not leave a comment.

Melissa Rice 
Rating:
5.0

You charge way to much money , for a 10×10 I paid 164 then you went up to 175.

Kathy Bressan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Sullivan 
Rating:
5.0

Enjoyed the experience

LAWRENCE DOIRE  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff especially Jordan

Anne Albin  |  First Impressions 
Rating:
5.0

The drvers door opened while I was tuning a corner. Did not close properly.. a shifting was very hard … I hope this problem is fixed …

Robert Provencher 
Rating:
5.0

Customer did not leave a comment.

Jarrod Croteau 
Rating:
5.0

Everything went great. Wish there was an elevator up to the second floor, and was a little worried about a mouse trap inside the unit. Other than that everything is nice

Kyle Poirier  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lisa Corey 
Rating:
5.0

Customer did not leave a comment.

Ricardo Jose De Morais 
Rating:
5.0

I had a very positive experience with U-haul. The staff from the representatives I spoke with in the phone to the people who delivered & picked up my box were so friendly. I received updates when the box was being delivered, every time the box moved from state to state & when it was going to be delivered to the final destination. Any questions I had were answered quickly. I had 1 problem and it was handled & fixed. Someone was at my house with in an hour. I would highly recommend using U-haul.

Dana Howard 
Rating:
5.0

The young man, who took care of us sure was excellent. He made the transaction quick and easy both at pickup and drop off. He was working all slobe and made it look easy.

Paul Theriault 
Rating:
5.0

Customer did not leave a comment.

Annmarie Longo 
Rating:
4.0

Customer did not leave a comment.

sonny beaudry 
Rating:
3.0

Have rented from this location several times over years. The insisted on a contract number for someone not on site if I couldn’t get anyone they wouldn’t rent. Beyond pissed

ronald Kotwica 
Rating:
5.0

Customer did not leave a comment.

MICHAEL PIMENTAL 
Rating:
5.0

the north Smithfield crew whether there still or not since my first unit in 2020 until my last in 23 have been amazing and made the process one less stress for me I seriously support raises for everyone still there

SUNNY FAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelvin Polanco 
Rating:
4.0

Customer did not leave a comment.

Courtney Lima 
Rating:
5.0

The customer service was spot on and professional.

Esvin Hernandez 
Rating:
3.0

Prior to renting from Marlborough location I stopped by here to inquire about storage and rental. Unfortunately I didn’t get a name of the employee but he was rude and dismissive. I ultimately found storage solutions elsewhere and choice to rent from Marlborough which I’m glad I did as Miss Toni was awesome.

Thomas Tomlin 
Rating:
5.0

Customer did not leave a comment.

EUGENE SARTINI 
Rating:
5.0

Customer did not leave a comment.

MICHAEL PIMENTAL 
Rating:
5.0

Staff was very helpful with all my needs.

Debra Rogers  |  Overall Experience 
Rating:
5.0

Not sure

Michael Moretti 
Rating:
4.0

Customer did not leave a comment.

Brandon Deragon 
Rating:
5.0

yes definitely recommend..

Helene Chamberlain 
Rating:
4.0

Customer did not leave a comment.

Barbara Bellagamba 
Rating:
5.0

Customer did not leave a comment.

alison werner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kimberly sturgis 
Rating:
4.0

Customer did not leave a comment.

Christopher Lewis 
Rating:
5.0

Nothing. Excellent and friendly service. Impressive facility. Reasonable pricing. I appreciated the experience I had as a consumer - moving isn't fun so any positive touch point makes the experience better:) So keep up the great work!

Bruce Lorange 
Rating:
5.0

Rental of the 10 foot Truck was successful. Available as scheduled and quickly got the contract set up. Truck only had one minor issue, the drivers door was difficult to fully close.

Stephen Horn 
Rating:
3.0

Customer did not leave a comment.

Jennifer Potter 
Rating:
5.0

Customer did not leave a comment.

Nino Kure  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Edwin Davila 
Rating:
5.0

Customer did not leave a comment.

Leslie Yiankos 
Rating:
5.0

Customer did not leave a comment.

EUGENE SARTINI 
Rating:
5.0

super job all the way around. only suggestion: billing could be prorated for last month, at it was a hustle to get boxes delivered and unpacked in time to avoid a whole month's storage bill. If we could have been billed for only the few days we needed , it would have made for less stress.

Alice Van Buren 
Rating:
5.0

Nothing, the team there was great very polite and very helpful and very Accommodating.

Christopher Coughlin 
Rating:
5.0

Both people that assisted me were friendly, courteous and professional. I'll be using this branch in the future

Steven Barr 
Rating:
5.0

Staff behind the counter could have greeted me with a good morning, or some other something instead of ignoring me for 10 minutes. But I will say she was very polite and very helpful once she did help me

denice whitney 
Rating:
4.0

Customer did not leave a comment.

Cheryl Zambarano 
Rating:
5.0

Customer did not leave a comment.

Denise Borday-Parris 
Rating:
3.0

The overall experience was good. I have two storage units and I’ve recently rented a truck as well. I often go in for supplies as well. The manager working the counter ALWAYS seems like he’s having a bad day. He does NOT smile. He is very curt and He also seems bothered by questions and requests. It seems as though he hates his job. Otherwise I’d highly recommend the location. The manager? Not so much.

Mike Patten 
Rating:
5.0

Have all equipment gas tanks topped off prior to rental. My truck had 1/4 tank, I put $50. In and delivered it with more then 1/2 a tank of gas remaining with no credit for more fuel.

Dan Davidson 
Rating:
4.0

Just have Nathan help all and you will do great!

KENNETH STAPLES 
Rating:
5.0

Staff was excellent! Thank you!

Janine Heroux 
Rating:
4.0

Got charged for gas that I should not have been charged for. Not happy about that.

KERRI COULOMBE 
Rating:
5.0

Very friendly and love the price. Very convenient access and loved having the access to carts for moving things in. Hallway are nice and large Great service

Imelda Lapierre  |  First Impressions 
Rating:
3.0

The ONLY issue I had was the following: Uhaul indicated the milage was 9811, which was correct and the gas gauge indicated it was full. I only drove the vehicle 12 miles TOTAL. I re-filled on the way to the Uhaul location - after only total 8 miles, the other 4 miles was from Gas station to Uhaul. It took 4 Gallons of gas. The vehicle was only used for those few miles because I had to change plans - you can see I rented another van for this weekend. I am sorry there is NO way that van gets 2 miles to the gallon. The only thing I can think of it that the needle on the gauge is inaccurate. Of note: I stopped at a full service only gas station and I have the receipt. My question is, how is that possible?

Richard E Seng 
Rating:
5.0

Customer did not leave a comment.

sonja pash 
Rating:
5.0

The customer rep is profesional but needs to be more up beat with customers

Eddie Arroyo 
Rating:
5.0

Wonderful experience

Alanna Orrall 
Rating:
5.0

Customer did not leave a comment.

Tanja Walter 
Rating:
4.0

Customer did not leave a comment.

Derek Berard  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

rokhaya ly  |  Overall Experience 
Rating:
5.0

Thank you - service was excellent and flexible!

Letitia Gladding 
Rating:
5.0

Customer did not leave a comment.

Joan Kusma 
Rating:
5.0

Set the tire pressure to proper specs. Getting the truck home 1 tire went totally flat the 3rd party uhaul mait team changed the tire and said all the tires were low below 30 psi. Mobil maintenance guys seller job truck drove perfect after them.

Tim Callahan 
Rating:
5.0

The storage room I had was a room inside the giant warehouse type building, which is definitely a plus because you were totally out of the elements while accessing the storage unit. The building is not heated but it never got too low or too high a temperature which was also a plus. The manager of this facility was also vey friendly and helpful when needed. The only negative was that I am tall, 6’2” and I could not stand totally upright within the unit and I actually hit my head on the sprinkler head, located on the ceiling while I was there once. So, if you are tall, be very careful that you don’t hit your head. There are also convenient parking areas that are at different heights to the loading doc, based on the vehicle you are driving. We used carts (like at Home Depot) to transfer our things.

Alfred Mills  |  Overall Experience 
Rating:
5.0

The young man, Henry M, that assisted me was professional, friendly and informative. He showed me where my unit was. Where equipment like carts were kept; and how all cards and keys were used. Went over rules, hours, etc. And said he would be happy to help if things changed. The unit was very clean, exactly as described online. I reserved the unit online and my reservation was waiting when I arrived on the date picked for move in. Would recommend U-Haul for anyone looking for storage. Prices very reasonable compared to other storage companies. Would highly recommend.

Beverly Estey-Brunelle  |  First Impressions 
Rating:
5.0

Nate serviced the check out and check in of the rental. He was professional, yet personable and courteous. He took the time to answer the few questions. I would definitely recommend this location.

Mark Brown 
Rating:
4.0

Customer did not leave a comment.

THOMAS DIGNARD 
Rating:
5.0

I've used this rental location before and always receive professional and courteous service. The equipment I have rented thus far has been in top repair and operated correctly. Solid team, great work!

David Collins 
Rating:
5.0

I can not say enough with all staff from your company. Always, always helpful and great at answering questions T

Holly Stahle 
Rating:
3.0

Excellent moving experience!

Charles Barry 
Rating:
5.0

Customer did not leave a comment.

Paul Beaudreau 
Rating:
5.0

You guys did excellent! Henry was very efficient and kind. Nate was friendly and personal. Liz was very considerate as a phone rep. I definitely recommend Uhaul!

Michel Ambroise 
Rating:
5.0

3 times I have used this particular facility and all 3 times I am very satisfied with all their provisions, services and customer service ! (There have been 2 different Owners/General Managers during that time...Thomas and Jordan, I believe...both excellent). I have recommended this particular facility several times to family and friends alike.

Tina Lussier  |  Overall Experience 
Rating:
4.0

I declined all coverage for this vehicle online and when I arrived on location, and my receipt shows that I was charged $15 for coverage upon return of vehicle.

Daniel Ortiz 
Rating:
5.0

We are very happy. Customer service was excellent. Zero problems. We will work again with them. Thank you

Maria Perry 
Rating:
5.0

Customer did not leave a comment.

Tammy Harris  |  Overall Experience 
Rating:
5.0

Henry was awesome. Great service. Thank you!!

Dana Browne 
Rating:
5.0

Customer did not leave a comment.

marc ellis 
Rating:
3.0

Yesterday i rented a uhaul and it was raining, the employer told me i had to walk all the way back to where the bushes r to pick up my truck. He didnt want to get wet. Im a 60 year old lady with disability. Ive been renting from them for many years, and this was a first. I wont be renting from them anymore nor ill recommend that location. This is the uhaul on 146 dowling highway

Carmen Ortiz 
Rating:
4.0

The storage unit was not cleaned

Stephanie Young  |  First Impressions 
Rating:
5.0

You were great

Helen Babcock Becky Ferraz 
Rating:
5.0

Customer did not leave a comment.

Alex Morales 
Rating:
3.0

Need more carts for people to use to help moving. We sit should be more clear regarding split level spaces. They’re listed as first floor but really are not. Unit still had a couple pieces of trash in it but overall clean. Employees were helpful.

Laura Pelley  |  Online Move In 
Rating:
5.0

Everything was great

Maria Alpen 
Rating:
4.0

The rates kept going up and up

Edward Torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandra delvalle 
Rating:
1.0

Could use trailer I had rented for use had back to facility within 30 minutes could even get some kind of credit.

Christopher Dalti 
Rating:
5.0

great staff fast service A+

Thomas Dwyer 
Rating:
1.0

Took two hours just to get me out then the system was down on top of that they gave me a truck with no gas in it

solomon lansana 
Rating:
5.0

Nothing to improve on. Courteous people looking to make customer satisfaction a priority. The only question is, why the different pricing between different U-Hail facilities in the same town for the same service?

roger cote 
Rating:
5.0

Customer did not leave a comment.

Lynn Lheureux 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Anderson 
Rating:
5.0

Nothing - process was precise and efficient at drop off.

Preston Kodak 
Rating:
5.0

Everything was seamless from the initial reservation to "store in" day to easy access. The staff was readily available, very helpful, and patient.

alison werner  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Justin Hester  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel hunt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe Riel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill Wells  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

becky aucoin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katelyn Schmidt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kayla Ducharme  |  Overall Experience 
Rating:
5.0

Very pleasant and helpful respectful staff

Xenophon Stavros  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra Rogers  |  First Impressions 
Rating:
5.0

Jordan, you were extremely helpful and I can't tell how how much I appreciated it after a day that was not going very well.

brandon suprenant  |  First Impressions 
Rating:
5.0

Thank you for being so kind

Kathy Bressan  |  First Impressions 
Rating:
1.0

I am being charged an extra month. I went and cleaned out my unit and went to the office to close out my account days before my next payment. I was told I was all set. Then a day after I am normal charged I was hit with the payment automatic drawn out of my debit account, putting me in a negative draw. Now I am waiting for the payment to finalize so I can dispute it with my bank.

Michael Pavao  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harris Harnick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanne Iavarone  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donald Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Verrochi  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

marc sarazin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Piotr Axer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARIELA AMENTA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MCLAUGHLIN  |  Overall Experience 
Rating:
5.0

The young man that checked me in and gave me a tour was very professional and welcoming to new customers. Explained everything in detail.

Matt Dupuis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephanie tapia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori Wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patience myers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Pincince  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL A WHITE  |  Overall Experience 
Rating:
3.0

Don’t like the fact that the next two weeks I paid for and am not getting reimbursed for those two weeks . I would not recommend to a friend.

Robert Joly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori Wright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

guy faraone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yaira Santell Cora  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Plass  |  First Impressions 
Rating:
4.0

The gentleman that helped me at the north Smithfield RI location was fantastic a true asset to your team!

ciro wood  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

John Lineberger  |  First Impressions 
Rating:
4.0

The people you have work in there very professional I’m impressed Steven

Steven Carroll  |  First Impressions 
Rating:
5.0

The whole process was easy and an added bonus is that the cost of the unit was considerably less than other places I had previously looked at.

Kathleen Stimson  |  First Impressions 
Rating:
5.0

The only thing I would recommend is please tell anyone asking about the size of unit a 5x10 definitely will not fit a while / half apartment as I put my couch and small entertainment center with boxes and a rug and it is a tight tight fit I would say 5x10 would be for boxes only

Tanya King  |  First Impressions 
Rating:
5.0

The only snag encountered was not because of anything employees did. The building was repurposed from another business, and in my unit some nails from where the old business had a wall still had their heads sticking up in the floor, making it a little difficult to slide some items into my space. This could easily have been resolved at the time the building was repurposed using an angle grinder. To reiterate, the above is not something the employees had any control over. They were very helpful and friendly. My comments above may not be held against them.

Steven Ege  |  First Impressions 
Rating:
5.0

The place is always very clean. There’s a man named Howard Hewitt who works there who helped me while I was with my two children and he helped me with the trolley to my car and I didn’t even ask him. Things like that make a difference, especially to an overwhelmed mom with two small children! Every time I’ve seen him he is working hard and cleaning everything. One of the kindest humans I’ve ever met.

Kassandra Haines  |  First Impressions 
Rating:
1.0

When making the reservation I was not told they do not let you put it on a charge card. Showed up to pick up and pay was told debit or cash. Went home to get the cash then was told I needed a military ID or passport to leave with them until we returned the truck. Then had to have my son show up with a debit card. After emptying my storage at uhaul which I only had for 6 days out of the month was told they don’t Reimburse for unused days. Well ain’t that some double dipping. RENTER BEWARE. Find a local non commercial company to do business with that take time to explain everything at one time. Will never do this again. U store it that leave a Box trailer at your house then transports it when your ready. NEVER AGAIN U HAUL. TRY TO RESOLVE. HAHA ANOTHER JOKE ON ME

Donna Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joanna Cullerton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

holly fernandes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerald Wells  |  Overall Experience 
Rating:
5.0

The storage units height is too low constantly hitting my head, it's for short people

Heather Jordan  |  Overall Experience 
Rating:
5.0

You should charge a little extra fee on every customer so we can have access for a dumpster during the process of bringing furniture they brake then we have to take it back with no place to dump it having every one that pays has the privilege of using the dumpster

Nestor Rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joselys candelario  |  Overall Experience 
Rating:
4.0

We tried to access our unit after hours and our card would not let us in. That was our only problem

alicia rodzen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan Macomber  |  First Impressions 
Rating:
5.0

My customer music was extremely great I’ve used them in the past uhaul is about $30 cheaper with all places I’ve check out

Donna Jodoin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara Gesualdi  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Peter Volpigno  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy Moore  |  Overall Experience 
Rating:
5.0

Jordan King was very helpful and courteous. I would recommend this facility very much.

Home Care Services of RI INC  |  Overall Experience 
Rating:
5.0

Very clean, staff is friendly, rates for the units are the best around. Can’t complain one bit

Keith Kamer  |  Overall Experience 
Rating:
3.0

Took over and hour to rent a unit and then was told because I had cash that it’s be too difficult to make change. Took three people to figure the process out and when I still wanted to rent a truck they made it seem impossible so I didn’t.

Corey Ridolfi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim Fitzgerald  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amanda cataldo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele Bramble  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christine Wood  |  Overall Experience 
Rating:
1.0

I had nothing but trouble because I paid weekly for my storage area. I kept getting letters every day saying i was behind in my payments. I am out of there and the last letter I got from the office said you owe me $10.10 and I would like my money. My bank sent the checks every Friday for my payment and for three or four month I was told my checks were not received when they were. So I am glad to be out of there.

DOROTHY Desjardins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Doss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan Glaude  |  First Impressions 
Rating:
5.0

Very helpful and knowledgeable staff and general manager.

Elyse Baumann  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Briel Delmonaco  |  Overall Experience 
Rating:
5.0

Friendly staff

Alfred Mills  |  First Impressions 
Rating:
5.0

The team was fantastic from the word go. 5 staff and the Manager were awesome, with support and guidance. The only negative feedback was one of the bathrooms at the storage entrance had overflowing bins and bathroom was dirty in the morning. When I went back at the end of the day the state of the bathroom did not change. Also, the one way 20 feet truck needs work on the transmission. It never changes appropriately.

Asiwome Tsamenyi  |  First Impressions 
Rating:
2.0

Get better customer service. Had a unit with you guys for close to 6 yrs maybe more. Went with the place across the street when your customer service went down the drain. You should really reconsider your late policy and the exemptions for long term customers. I will never even use uhaul to move again. That experience was a disaster also bc of unwarranted and unknown fees and rules. Get it together uhaul.

Rachel Chisholm  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

AWA DIOUM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hope Lamoureux  |  First Impressions 
Rating:
3.0

Facility itself was good. My unit was near the front and very convenient. The man who helped me when I purchased was helpful, but the man who was there the last two times and closed me out seemed preoccupied moving vehicles outside.

Meaghan Murphy  |  Overall Experience 
Rating:
5.0

My overall experience of this facility was excellent. My only complaint is I had my unit emptied on the evening of the 6th and contacted them on the 7th that I was moved out and I am charged a full month's rent for being over by one day.

Linda Cloutier  |  Overall Experience 
Rating:
5.0

I would choose this storage facility again having had a very different experience at another facility. I wish I'd gone here in the first place for my storage and equipment rental needs. Staff were courteous and helpful and facility was clean and well lit.

Karen Nix  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa Haumesser  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Guaba  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie Mazariegos  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alex diener  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ana Evangelista  |  First Impressions 
Rating:
5.0

Very nice secure facility. Reasonable rates!

Cynthia Calzolari  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenna Palin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Ross  |  First Impressions 
Rating:
5.0

My only concern is that some items from my unit went missing.

Claudia Ruff  |  Overall Experience 
Rating:
4.0

Had trouble finding the unit at first; was expecting more space based on the pictures and description online, but somehow the movers made it work! Was told a lock would be in the unit, but there wasn't.. went to the office and they gave me a free lock without any issues. Overall, smooth move-in experience.

Nicholas Cotoia  |  Online Move In 
Rating:
3.0

After two years of continued patronage and receiving yet another letter stating my rent would be increased by $10 yet again I had to make the decision to close the account. This rate increase would have put the SMALLEST unit at 85 dollars before taxes. My personal opinion is that you will continue to loose customers if you continue to raise rental rates for existing clients. If anything you should be lowering the rates of clients that are loyal.

Nick Yanski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN RAMIERI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yaya Mariko  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maria riley  |  First Impressions 
Rating:
5.0

Joe, who was manning the customer center was excellent! Extremely knowledgeable, friendly, supportive, and efficient. He made the experience smooth and assisted with all matters quickly and efficiently.

rebecca landry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Marcotte  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marie Tellier  |  Overall Experience 
Rating:
5.0

just superb

rakesh kumar  |  Overall Experience 
Rating:
5.0

Professional and friendly staff. Storage was well kept

sherry hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan Rabczak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette Audet  |  Overall Experience 
Rating:
2.0

My unit has an oil puddle on the floor from the tenant above me. It has been wiped up but it is still a slippery stain.

Joseph Blanchard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Harrington  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stacey Deloge  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Larry Ferrari  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Wilson   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VANICE ARMSTRONG  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shane Marczak  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl Marcotte  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanice Armstrong  |  First Impressions 
Rating:
1.0

Miscommunication from the get go. Two boxes I left for a brief time (1-2) hours disappeared and Ive yet to receive a call back from the manager about it

Christine Lanagan  |  Online Move In 
Rating:
4.0

One month free self storage option was very confusion and unfortunately I did not get it ☹️

VINOTH DANANJEYAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beth Ledoux  |  First Impressions 
Rating:
5.0

Everyone was helpful every time I had a question or problem. You have a great team in north smithfield

Donald Gaulin  |  Overall Experience 
Rating:
5.0

I had an emergency move, called in the AM to reserve both a truck and a unit. Both we were to go when I got there. In and out in about 10 min, friendly and informative employees. Highly recommend this location!

emily lytwyn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marissalynn Banegas  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

richard rainville  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Florence Rainville   |  First Impressions 
Rating:
3.0

I'm very displeased that when I moved out was it was 3 days after I paid my monthly monthly Is rent of a $109 I got nothing back pro rated it's braided so 3 days of storage cost me a $109 that's a corporate America rule that is that is just wrong you guys rip me off like $90

WARREN SPALDING  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Timothy OBrien  |  First Impressions 
Rating:
5.0

The staff at U-Haul of North Smithfield were always incredibly helpful and polite and the facility is very clean and well maintained. I would highly recommend this location to anyone looking for a storage unit.

Matthew Nadeau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ken enos  |  Overall Experience 
Rating:
5.0

Shane was amazing to work with. I would highly recommend giving him a raise. He showed me how to get to my unit and go over the card access. He even walked me inside because it was raining outside. Excellent service.

Alexandria Bormann  |  First Impressions 
Rating:
5.0

Was very happy to have courteous staff to explain payment plans professional attitude helpful glad to enjoy access to storage us ed keeping safety values friendly atmosphere clean secured never a complaint for handle payment options thanks so much john lineberger

John Lineberger JR  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Denise Plante  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

julie mcmahon  |  Overall Experience 
Rating:
5.0

Tom is incredible. He's attentive, receptive, thoughtful and helpful and always! Thank you for a great experience at your store.

Jackson Dubray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joann Heitke  |  Overall Experience 
Rating:
1.0

Customer for in thy charge me lay payment

Cheikh Ngom  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

David Grassini  |  Overall Experience 
Rating:
5.0

The gentleman that signed us in was very efficient and knowledgeable.le. The place was super clean and nice, We are extremely happy with our choice. I can't say enough about the nan that took care of us.

dennis nicolls  |  First Impressions 
Rating:
5.0

Very clean, easy access, the hours were very convenient

Shalyn Cleaves  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIM BARRON  |  Overall Experience 
Rating:
4.0

The Unit I rented via online move-in had apparently already been rented to someone else, and a computer error allowed me to book it. There were no comparable units available so I took a smaller one. While disappointing, the staff were very friendly and as helpful as possible. The facility is highly secure and well maintained. Still glad to store my things there.

Al Knoll  |  Online Move In 
Rating:
5.0

It would be great if you did not have to check in/out on one card swipe and use a different card swipe to enter the building.

Mackenzie Kaut  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aminata Fall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Simon Zahn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine Riley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Cuadrado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gail Ferland  |  Overall Experience 
Rating:
5.0

The employees were excellent during every interaction. The facility was clean and well maintained. My belongings were safe. I had 3 units and there was no sign of rodent activity. I highly recommend this location.

Alison Gugel  |  Overall Experience 
Rating:
5.0

Fast, friendly, and helpful staff. Overall a great experience!

sharon donlevy  |  First Impressions 
Rating:
5.0

Tom has always been super helpful. I also me Howard who was helpful and very kind.

Rachel Seddon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ernie little  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fernando Espaillat  |  Overall Experience 
Rating:
5.0

This U-Haul location is the best U-Haul location in my opinion, and I have been a customer of U-Haul periodically since the 1980's! Of course, there is always room for improvement, but I believe those areas are in the national services like the long wait times when calling the national number (but when you get a human rep, they overall do a great job!).

Donald Walker  |  Overall Experience 
Rating:
5.0

Everything went very smoothly. Staff very friendly and helpful..The price is amazing compared to other places..thank you!

ELIZABETH BIRMINGHAM  |  First Impressions 
Rating:
5.0

Very efficient and convenient.

norman Trahan  |  Overall Experience 
Rating:
4.0

Limited space was availble

norman Trahan  |  First Impressions 
Rating:
3.0

After some confusion, the N. Smithfield agent pivoted quickly and made the situation better than expected. I had called earlier in the week and was told the unit was on the ground floor. I asked the person to verify three times because I was told prior it was on the second floor and only a 5x10 unit was available on the first floor. Upon arrival, we were correctly informed the unit was on the mezzanine up 10 steps. No good, especially considering we were storing an upright piano (500 lbs.) Next issue: I had ordered the 5x8 trailer from the N Smithfield location for expediency purposes, then it got unilaterally changed to Cumberland. This added an extra 90 minutes to/fro twice of waste. As you probably know, wasting time on a moving day is not a good thing. Thankfully the person at Cumberland and N. Smithfield were very kind, polite and professional. If they had been disasters, the rating would have been POOR mainly due to the jerking around of reservations and conveyance of inaccurate information leading to undue stress. However, the EXCELLENT onsite agents saved the rating and greatly reduced the stressful situation. U-Haul REALLY needs to get the people with COMMON SENSE and CUSTOMER ORIENTATION on the phone and within reservations. Eventually more and more customers will realize there are other options with equivalent or less induced stress. This type of silliness undermines the U-Haul trade mark. Ultimately the behavior will lead to a Hertz-like business collapse. The customer interface must be crisp on all fronts to be long term successful. Best regards.

Sam Morris  |  First Impressions 
Rating:
5.0

Every person I spoke to, either in person at the desk or on the phone, was extremely kind and helpful.

Julia Henke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos Jimenez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark LaBossiere  |  Overall Experience 
Rating:
5.0

The staff is super friendly. The place is always clean. Low prices definitely will storage again in the future

Richard Sanchez  |  Overall Experience 
Rating:
5.0

Staff is great .

Robert Hebert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Molly Barnes  |  Overall Experience 
Rating:
5.0

Manager and his staff excellent

donna hetu  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cynthia Woehrle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Ray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael McNamara  |  Overall Experience 
Rating:
5.0

Michael was very nice to work with and has great customer service skillset. Provided insight to all our questions and walked away well informed!

jan bielecki  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephen bennardo  |  First Impressions 
Rating:
4.0

Well was very greatful professional service friendly understanding. Explain. Times secured. Helpful courteous. Easy access to. Facility safe. Always helpful

John Lineberger JR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen Potter  |  First Impressions 
Rating:
5.0

Your employees were very nice and very helpful

Ann Thorsen  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

ellen bunker  |  Overall Experience 
Rating:
5.0

Great customer services

Jeffrey Simpson  |  Online Move In 
Rating:
5.0

Tom the manager here is a wonderful man who takes the time to ensure that your storage needs are met to great satisfaction. I cant say enough about the pleasure I've had with this facility.

JENNIFER NELSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bertrand Menard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcello Divincenzo  |  Overall Experience 
Rating:
5.0

Thankyou Tom & Dawn & Mike & Howie & All of You. You are all Great & I hope this survey helps you get a RAISE, you guys work hard!!!! 👊🏍

Claire Joyal  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Daniel Godin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Sanchez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Damien Lima  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aminata Gueye  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY ANN MAYER  |  Overall Experience 
Rating:
5.0

The customer service was fantastic. I used to rent across the street at cubesmart and it was a nightmare. The people at uhaul go above and beyond and the facility is super clean, easily accessible and safe. When I need storage again, I will definitely be back.

Jennifer Dugan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ed fontaine  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful.

Scott Ethier  |  Overall Experience 
Rating:
4.0

Lets get that sliding door in the front going. Isnt everything re opening due to covid?

brandon li  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Isherwood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ed fontaine  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WAYNE SMITH  |  Overall Experience 
Rating:
5.0

Everything was perfect. Customer service A+ super super friendly.

Wilson Perez  |  First Impressions 
Rating:
5.0

Had a unit for 2 years Facility was always clean, accessible, and lit well.

Andrew Babikian  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelica Dubois  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fernando Espaillat  |  First Impressions 
Rating:
5.0

Dawn, the assistant manager who helped me was outstanding. She couldn't have been any nicer. All around great experience. She went out of her way to help me and it was truly appreciated.

David Trinque  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ernie little  |  First Impressions 
Rating:
5.0

This was one of cheapest storage locations in the area and the staff is amazing.

Dawn Craig  |  Overall Experience 
Rating:
3.0

Have never used a storage facility so can't compare; however, i have no complaints and overall satisfied. Staff was accommodating.

Rosalie Benoit  |  Overall Experience 
Rating:
5.0

Dawn was extremely helpful and pleasant during our "move-in" to our storage unit. Thanks!

Jaclyn Andrade  |  First Impressions 
Rating:
4.0

The savings from using U-Haul was incredible everything was easy to access and save my disabled handicapped mother a great deal moving from New Hampshire to storage in Rhode Island for one month. TYVM

Cristi Morey  |  Overall Experience 
Rating:
5.0

Everything I needed with very helpful personnel. Couldn't ask for more.

Kednerlin Dornevil  |  First Impressions 
Rating:
5.0

The ladies where I dropped off the trailer were more than accommodating and helpful!

Brent Burnham  |  First Impressions 
Rating:
2.0

It was very disturbing that just a few feet from my storage unit there was a man in the bathroom shaving and washing in the sink. They never even checked into it I was told.

Paula Duquette  |  Overall Experience 
Rating:
5.0

Reserving a storage unit was quick and easy, hassle free!

Mindy Marshall  |  Overall Experience 
Rating:
4.0

Best uhaul experience overall

ADRIANNE HERNANDEZ  |  Overall Experience 
Rating:
5.0

The whole experience was friendly, detailed and informative...much better than Cube Smart who I switched from.

David Jarret  |  First Impressions 
Rating:
5.0

My wife and I found this facility to be very clean and well kept. The staff was always friendly and helpful. I highly recommend this facility.

Les Davis  |  Overall Experience 
Rating:
4.0

My only criticism is a policy issue. Canceling monthly use of the 5x5 unit just days after it renewed doesn't result in a credit of unused time - charged for the whole month regardless of used time

Tyler Shaw  |  Overall Experience 
Rating:
5.0

Dawn Craig was so great! One woman I talked to on the phone Tuesday 8/6 was also nice and actually helpful. The others in the last week but do much...

Cindy Petruccillo  |  First Impressions 
Rating:
5.0

The Uhaul team member was professional and courteous. He explained clearly how to use the storage facility and gave me directions for guiding my truck backwards to the entrance. Much appreciated.

Piotr Axer  |  First Impressions 
Rating:
5.0

Staff very friendly and helpful both on phone and in person

Lundyn Bernier  |  First Impressions 
Rating:
4.0

I have had limited contact, however the staff has been competent and friendly. Corporate policies SUCK! This may mean I might not use you in my next move, despite the high quality of your staff.

Greg Claflin  |  First Impressions 
Rating:
5.0

NA

MARK RICARD  |  Overall Experience 
Rating:
5.0

Excellent service very satisfied.

Joann Heitke  |  First Impressions 
Rating:
5.0

the employee was very helpful

Pamela Verrochi  |  First Impressions 
Rating:
5.0

Very professional helpful staff. Great experience. Thank you

Nancy Guimond  |  Overall Experience 
Rating:
5.0

I could not be happier. I stored my furniture and home goods for almost 2 years and had no problems whatsoever. The staff at are very helpful, knowledgeable and polite. I highly recommend U-Haul.

Marguerite Girard  |  Overall Experience 
Rating:
5.0

I have a very good experience with uhaul costumer services

Josefina Acevedo  |  First Impressions 
Rating:
4.0

The only thing is the concrete walk inside to get to the units had some holes and in winter could do better with ice & snow removal.

andree higgins  |  Overall Experience 
Rating:
5.0

15 min before closing, arrived at site, rented storage unit and emptied 15' truck. Guy at desk didn't flinch. Place is super clean and bright! What's bad is no lift to 2nd floor for heavy items.

Russell Rondeau  |  First Impressions 
Rating:
5.0

The first thing you notice is how clean and organized the office and storage areas are. Thank you

bob hill  |  Overall Experience 
Rating:
4.0

Problem: someone tried to get in our space and broke a key in our lock. We couldn't get in. Had to use power tool to cut lock. No help from UHaul or compensation for broken lock.

howard staples  |  Overall Experience 
Rating:
5.0

Scheduled my reservation online and it turned out to be a nightmare. The guys that work at this location were very helpful and made my day. Couldn’t have asked for any better service.

James Freeman  |  First Impressions 
Rating:
5.0

Excellent Space, staff, and Services

Lydia Ikhine  |  Overall Experience 
Rating:
5.0

H

Steven Armand  |  Overall Experience 
Rating:
5.0

I like to say I didn't have to wait to be help! I give a A+ of service I received... I was greeted with outstanding Customer service! I would love to share with others about renting a storage unit!

Lillian Gilchrist  |  First Impressions 
Rating:
5.0

Tom the local manager is great.

Gary murphy  |  Overall Experience 
Rating:
5.0

I did not visit the facility but rather used U-Boxes. The service was excellent and very efficient. The drivers were professional and courteous. I would absolutely recommend this service to others.

Robert Comtois  |  Overall Experience 
Rating:
5.0

Customer service was professional, courteous and knowledgeable. Property is clean, rate expected, and everything you need to move is there at great prices.

Jacqueline Marsden  |  First Impressions 
Rating:
5.0

The person that took care of us was very good showed us around were our storage unit is how to punch in and how to punch out

Anthony Laurenzo  |  First Impressions 
Rating:
5.0

Definitely would recommend. thank you.

Jennifer Machado  |  Overall Experience 
Rating:
5.0

Everything went well,I will use it again if and when I move

theodore lussier  |  Overall Experience 
Rating:
5.0

Great service! This is one of the cleanest and well organized Uhaul’s locations I’ve even been to, that always an indication for attention to the details.

bob hill  |  First Impressions 
Rating:
4.0

Ok

Damien Boyce  |  Overall Experience 
Rating:
5.0

Rented a truck & ultimately a storage unit from this location. Gentleman who assisted me was thorough efficient knowledgeable &courteous. Storage area/unit clean. Easy access.

ANDREA RIVERA  |  First Impressions 
Rating:
5.0

Tom gave the best customer service ever! He was always kind and courteous and went above and beyond for his customer! Will definitely recommend Uhaul on Eddie Dowling Hwy 02896 to everyone!

Jillian Mitchell  |  Overall Experience 
Rating:
5.0

Excellent customer service. Clean facility

Lois Myers  |  Reservation 
Rating:
5.0

Great customer service

Eddie Gosselin  |  Overall Experience 
Rating:
5.0

I had the u boxes delivered to my house so I never went to the facility. Your survey is forcing me to answer those questions. There is a typo in the last bullet point of your Please note: section.

chris hebert  |  Overall Experience 
Rating:
4.0

None

Kevin Holloway  |  Overall Experience 
Rating:
5.0

Above and beyond service. Courteous, professional, and customer friendly.

gerry neubauer  |  Overall Experience 
Rating:
5.0

I did my homework,the UHaul U-Box price and convenience couldn't be matched! Richard delivered the U-Box in a professional manner and Manager Tom was helpful with my questions. Thank you UHaul!

Lora minicucci  |  Overall Experience 
Rating:
5.0

Awesome would definitely recommend them.

Sandra Perrault  |  Overall Experience 
Rating:
5.0

Very helpful and professional staff!

jody gelinas  |  Overall Experience 
Rating:
5.0

Great service!

Mary Silva  |  Reservation 
Rating:
5.0

Professional customer service

Angel Luyanda  |  Reservation 
Rating:
5.0

Great place, love the convience of 24 hours and friendly staff.

James White  |  Overall Experience 
Rating:
5.0

Needed to store my belongings while I moved out of state. Getting the unit set up and closing were both simple and pleasant.

stephanie morris  |  Overall Experience 
Rating:
5.0

Exceptional Customer Service!

Cynthia Dalpe  |  Overall Experience 
Rating:
5.0

Friendly Helpful People Everything was clean and neat.

PAUL A WHITE  |  Reservation 
Rating:
5.0

It was an overall great experience! Thank you!

cara collins  |  Overall Experience 
Rating:
5.0

U Haul is always busy yet makes everyone feel important.

donn antonio  |  Reservation 
Rating:
5.0

Great experience

Bader Almutairi  |  Overall Experience 
Rating:
5.0

Very helpful on phone as well as in person. Five starts to the on-site reo!!

alicia rodzen  |  Reservation 
Rating:
5.0

I couldn’t be happier with my experience at this Uhaul. I’ve recommended it to many friends

Colleen Carpenter  |  Overall Experience 
Rating:
5.0

Three moves, three rental trucks, 4 pods, and a storage space -- this place got us through it all with a minimum of stress!

jeffrey allard  |  Overall Experience 
Rating:
4.0

driver was very proffesinal

Robert Carew  |  Overall Experience 
Rating:
5.0

You team was excellent!

EDWARD NORBERG  |  Overall Experience 
Rating:
5.0

Michelle was amazing and so accommodating. I would use ur company again 100% and she is a huge reason why. She made it so easy for us. Thank you.

Anthony Renaud  |  Overall Experience 
Rating:
5.0

The manager Tom is awesome

Arthur Niebauer  |  Overall Experience 
Rating:
4.0

We did last minute schedule. We were happy about north Smithfield. Not happy about Attleboro. They didn't answer phone.

belinda petrie  |  Overall Experience 
Rating:
5.0

I do have to recommend that the inside storage area be cooled by air conditioning. It is quite stuffy and warm.

James White  |  Overall Experience 
Rating:
4.0

While the service at the center was well the total experience of my move was not so well. This format does not support the comments of my total experience so it is sub par also.

Jim Ferenczy  |  Overall Experience 
Rating:
5.0

This long distance move from South Florida was very stressful..I did it with 3 Uboxes Tom is the Absolute Best .. And his team of Michelle, Ricky and the front desk reps are above 5 stars..

patricia Loader  |  Overall Experience 
Rating:
5.0

Tom Sullivan and Michelle were a dream team come true. They made the moving and storage experience as smooth as anyone could have wished for.

ina soh  |  Overall Experience 
Rating:
5.0

Our delivery person, Michelle was excellent. She knew exactly where to place the boxes to make it as easy as possible to move the contents in and out of the boxes.

Daniel Jacquard  |  Overall Experience 
Rating:
5.0

Michelle & Richard were amazing! They went above & beyond to place the u-boxes where we wanted them even though it wasn't the easiest location. The staff at the facility was great too!

Christine Sylvestre  |  Overall Experience 
Rating:
5.0

During the shipping process, the lock on my Ubox was damaged and made the box impossible to open. An employee drove to my home to break it open immediately after I called. Excellent customer service.

Sarah Klatzkow  |  Overall Experience 
Rating:
5.0

Staff at both the U-Haul facilities and Michelle, who delivered and picked up the pods, were fantastic, and incredibly helpful. Flexible times, pod sizes, and all I needed to move at one stop.

fran hutton  |  Overall Experience 
Rating:
5.0

Thank you for such a good service

Carmen Ortiz  |  Overall Experience 
Rating:
5.0

Very pleased

Nancy Minot  |  Overall Experience 
Rating:
5.0

Above and beyond courteous employees always !! Kinda sad I no longer will be having my storage there. Always felt my belongings were safe and sound!

Jo Ann Reis  |  Overall Experience 
Rating:
5.0

Very good service. Thank you

Richard Murdock  |  Overall Experience 
Rating:
4.0

The facility and staff met my needs.

ALLEN AUCLAIR  |  Overall Experience 
No reviews have been submitted for this location.

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