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philip wirtenbergCustomer Reviews for U-Haul Moving & Storage of North Port
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All good
RICHARD CHARETTEStaff was very helpful
Shaun HughesThanks for the rental!
JONATHON AUGUSTAVery good customer service! Especially with checking the vehicle back in. Service tech was very nice and efficient.
SHANE DECKERStaff friendly and fast. Service
Luis PreciadoMake sure your inventory is up dated, we needed a small truck but had to get the next size up because the small truck was not there & it cost a few bucks more,
Ed MazzeoGreat people
Stephen SullivanThe trailer they swapped out for us was not inspected and leaked so much water over our 20 hour drive and got all of our electronics wet.
Kayla BlachettaDid not give good directions on logging on to UHAUL app and checking truck.
Gary BourgeoisOverall happy with experience.
Gregory ZielbauerGuy was very impersonal . I said hello and said how can I help you. I asked him if he needed my paperwork he said no. Asked me key was in truck. I said yes. He just walked out got in truck and drove off. No thank you. No we are all set thanks. He just walked out like he was mad. I will not use this North Port Fl location.
Michael HugginsVery professional, efficient and supportive!
Daniel TrzeciakGreat
Mewa Mundiawesome team
Patrick SylverTo far from the final destination.
James HallEverything was great
John JohnstonThe north port facility in Sarasota county is excellent. Very professional and courteous. The truck was very maintained and clean. Two thumbs up.
david colonThe location and employee's at the PU location were fantastic.
CLINTON GAMMELLThe location was fenced and gated and appeared to be closed. Called location and no one answered. Had to leave the trailer on the side of the road in front of another U-haul truck.
James DeiterSometimes you just have to ask, they were almost always open and responsive to suggestions. I just wonder why someone didn't think of it before?
Booth HarnedRichard was fast and friendly!
william GreenGreat service, great people
ANDRIJ STEFANYSHYNUsed the U-Box for moving from New England to FL, (smooth transition) everything on time and no damage. I recommended to a friend who also used this service. I used the storage facility for the past year (helpful friendly staff).
patrica Adams | Overall ExperienceDidn’t move in. Online it didn’t explain the exposed units. Cancelled my rental.
Jazmine Maldonado | Online Move InEverything went ad expected.
scott youngCouldn’t move into space bc the measurements provided online were incorrect. The space was 10 ft wide inside but not the opening itself. The opening is only about 8 ft and therefore my things wouldn’t fit. That wasn’t a problem though, they were quick to refund me without issue. The facility, however, had broken locks throughout, some units looked as if they had previous attempted break ins, and the U-Haul trucks were blocking half of the aisles so it was impossible to drive to your unit. To add insult to injury, someone stole my phone off of the bumper of my truck right before my eyes. The only people around were two employees and one family moving into a unit. When I realized it was stolen, the one employee tried to help by attempting to call the number to no avail. I had to contact Verizon where they were able to track my iPhone, hours later, to a location in Port Charlotte, VERY close to the facility. This place is a dump and it’s very run down. I ended up finding a facility in Venice that was much cheaper with better security and a much better overall appearance. I will be sure to tell everyone I know to steer clear of this place.
Jody Yashin | Online Move InThe lady was friendly an up beat—the guys working barely spoke with you and if they did they seemed grumpy!
Don KostyalI was almost done self checking out then an employee said he would do it so he started all over
COURTNEY WELCHRichard the GM was great to with
Cheryl Maher | First ImpressionsGreat experience! Location was well marked for truck return. Super fast!
JOHN DOLANCHThe Support express by the counter personnel was well experience and accurate to details. Pickup was a breeze and the return was a thank you come again fast! Good Job U-haul
Jonathan BondsGreat equipment. Great service
Jeff HoustonCheck in and check out was great and convenient.
william martzVery helpful and friendly. Quick service, and knowledgeable.
Joe PolacheckThe associate was professional, friendly and efficient. I use this location whenever I need something. It's always good service and clean, well maintained equipment.
Aaron JacksonEverything was great. Love the contactless pickup and drop off.
Zachary JonesEVERYTHING WAS GREAT
Raymond GayI will definitely rent again if I ever need space. Thank you.
JOHN LEVITA | Overall ExperienceI love your texting service. It would be nice if the people you text could actually schedule containers. The texting service advised we’d receive on Saturday and we confirmed, but they didn’t show. My husband called and they got there Sunday. The facility who helped deliver were fantastic. The driver was very helpful and nice. We loved this service. Just wanted to state what would be helpful.
Karen Harmsthe young guys could pretend to be fully engaged in their job as opposed to singing along with their head phones and joking with each other
Don KostyalI stored my things in this storage unit for 7 months and then moved them out and found mice droppings and urine on all my boxes. Don’t store your things anywhere near this place unless you want mice to have free rain with your things!!!
Rebecca Dunn | Overall ExperienceThe attendant was very courteous and helpful with the contract and equipment checkout . Very professional experience.
Edward Yapp-PowEverything went well. I was even late and I received a call. Excellent service
Lisa TomkinsI have ALWAYS rented from this location. I run an event planning business and rent different variations of equipment from you. I reserved this truck with a pick up time of 1:00 pm. Had to change it to 3:30 pm. Upon arrival at 3:30 pm the employee informed us he had to walk to the warehouse to get the truck (15 minutes we had to wait for it to be brought around to the office). They knew I was coming. Why didn't they have the truck ready?? He explained it had mechanical issues but should be ok. The engine light was on. We accepted and left, as they had no other trucks. My party depended on this truck. What a "hunk of junk" to say the least. The back was disgusting. Full of small pieces of debris. (I cleaned it before i loaded and before I returned it) Had a horrible smell as well. The door handle was full of water. You can't tell me the employee didn't stick his hand in the water when he closed the door to bring it to us. GROSS!!! I was honestly afraid I wasn't going to make it to my destination 30 miles away. Also, because I had to drive with caution, I wasn't able to return on time. I contacted the office and advised I would be about 1 to 1.5 hours late. I was informed "at this point I had to rent it another day". SERIOUSLY? This location is CONVENIENT. The employees are always so rude and only work at one speed. SLOW~! I may take my business elsewhere.
BETH SLACKSecond time to rent equipment from this location. Helpful and competent staff
Jill MeadEveryone very kind
Anthony SpencerBoth the pick up and return or excellent. Richard handled the pick up and it was done in a professional manner and quickly. The return was just as efficient and it made for an easy experience. U-Haul at Pan American Boulevard is my go to solution for any trailer needs.
Jay SilverKnowledgeable , friendly staff, clean organized location.
Roland DoughtyHad exactly what we needed and was easy on and easy out
lisa PhillipsVery pleased with how easy it was to return the trailer and the friendliest of the person removing the trailer.
David PachecoYou are good !!!
alfred herczegThe agent/manager who took care of my reservation and staff who moved my trailer, were very professional, courteous and provided me a very pleasant experience. Thank you.
Russ JaskotI’ve rented from u-haul several time over the years. The truck interior was swept out. The windows looked like a dog licked all the windows. Had to clean them before we could take off on our trip from Florida to Alabama. The interior of the box truck had to swept out.
Darcy SwanStaff members were super !
Zack Yefremov | Overall ExperienceNorth Port U Haul...The guys are great here and great prices for storage!
Lynn Clark | Overall ExperienceGreat staff. Place was busy with several customers but staff handled it well. Very friendly and helpful!
ROBB MATTILA | First ImpressionsExcept for one guy there was three guys behind the counter one guy just sat there and kept his shirt over his face like something stunk I'm not sure if he didn't like the way I smelled or the way the whole place smelled or he was just you know didn't want to throw a mask on but he acted a little disconcerting the other two guys were really nice though
Leslie Maynard | First ImpressionsFriendly and helpful staff. Very professional.
Phillip Henderson | First ImpressionsThe place was filthy , used it for almost 5 years out of necessity. Staff was incredibly rude and only five of their security cameras were actually hooked up. Oddly enough only the ones that target the office as if nobody else is possessions are important only the office. The security fence that was supposed to have been put up at the initial signing never went off and that’s about five years to possible completion , it was only after noticing multiple units that were seemingly broken into with a crowbar or something that we really thought it wise to get our things out. My recommendation is the place to be shut down and remodeled into something useful… like a dentist office that specializes in root canals with no painkiller…
Jennifer Petrole | Overall ExperienceStop sending this text message
RYAN SHAW | First ImpressionsGreat service! Thanks guys!
Joseph Mcconnell | Overall ExperienceVery pleasant and helpful after a very tiring day. The process was so easy which is very appreciated.
Carolyn Rector | First ImpressionsGreat place..very helpful..friendly employees..thanks
Stacy Behrens | First Impressionsnone
DIANE HARTSOE | First ImpressionsMy only complaint was rates increased faster than inflation. Otherwise service was great!
STEVEN WALL | Overall ExperienceEverything was good.No complaints
CATHERINE WOLFORD | Overall ExperienceI was a 50 year old woman by myself unloading a U-Haul in a 101 degrees and not once did anyone offer any help.
Rebecca Dunn | Online Move InEveryone was very helpful and respectful.
PAM TACKETT | Overall ExperienceKeep up the good work .
Chimene Etenne | Overall ExperienceMany times my unit was blocked by trailers stored in front of it! Staff did nothing to resolve on several occasions. Had to park and walk a longer distance from unit many times. This inconvenience made it impossible to load or unload sometimes. Some items were just too heavy to carry a long distance.
Edward Diefenbach | Overall ExperienceHi, I would appreciate if I could have received portion of my storage fee back. I was paid up until April 15 2023. Thanks
DONALD LOWE | Overall ExperienceVery friendly and easy move in and out very convenient as well
Shawn Komula | Overall ExperienceRichard is very professional, he was really patient and helpful in solving my storage dilemma. Overall, the property is much nicer than other storage businesses I've rented from. My experience was all around just excellent. Thanks Richard and Kathy!
Randall Childress | First ImpressionsThe location is convenient, and the staff was awesome. Made my move from Denver truck, trailer and storage easy.
Martin Jessup | Overall ExperienceJohn was most helpful. He made the transition from one storage locker to another easy both paperwork wise and physically moving. He was always professional and very cooperative.
SAM TAYLOR | Overall ExperienceThank you for everything!
Michelle Cook | Overall ExperienceRichard is professional and thorough. We received immediate attention to our needs. Our rental unit was clean, had easy access and we felt confident in the safe storage of our items. Thank you to Richard and his staff. ⭐⭐⭐⭐⭐
chris sterling | Overall ExperienceNeighbor moved in smoke filled stuff and all of my things were contaminated.
David Musick | Overall ExperienceA leak developed above our storage unit after Hurricane Ian. I removed a few damaged items. The management’s solution was to put a tarp above our unit. When it rained I could hear rain dripping on the tarp and see a puddle accumulating on it. Whenever I went in to the office to check on the status of the roof repair or the availability of another unit, there was always someone new at the front desk who was unaware that there was a problem. There’s a big turnover in employees. One time when I went to our unit, I saw someone moving out of a unit. I went in to the office to inquire about the possibility of moving in to that space. The employee had no idea how to put my name on a wait list nor was he willing to take my phone number or write a note to give to the manager. We have left U-Haul and moved into another storage unit in North Port where we have responsible management that responds to our needs. And, we do not have a leaky roof!
allamanda gardenclub | Overall ExperienceProcess went smoothly
patrica Adams | First ImpressionsVery helpful staff
CAROL BROTHERS | First ImpressionsFa ility had way too many rental trucks and trailers making it almost impossible to come in with my trailer to get items for work. I understand Florida is a popular destination but making lanes so tight or completely blocking is nonsense especially given I was paying top dollar for a unit
Terry Gilbert | Overall ExperienceBoat trailer damaged. Uhaul denied claim of damage. Sent letters of non payment after boat was removed on 10/5/22. This survey even shows incorrect date of departure. Yea
laurie hollingshead | Overall ExperienceAwesome, facility was spotless, staff was awesome. Very pleased.
John Bolster | First ImpressionsI'm a big U haul fan.
bruce conner | First ImpressionsThe new management is amazing, very understanding and willing to work with you, will recommend this place to everyone.
GIVETTE DELLAROCCO | Overall ExperienceA joke!
Ron BOnte | First ImpressionsThe team )John, Jeff and Cody) were ALL helpful. The facility was busy and they respected me and my time. Offered to even back my truck up with the trailer. Thanks to management for hiring professionals! Joe P
JOSEPH PIETRUNIAK | First ImpressionsExcellent location, friendly people, 100% available, 100% recommendable
Jesus Omana | Overall ExperiencePlease Share Your Experience with Us
Carleen Allen | Overall ExperienceThe facilities are very crammed together. Trucks, trailers, RV's etc are constantly parked along the roadway between all the buildings and thus our personal unit. We could barely squeeze thru just to get to our unit and then had to back out and turn around to get out.......not an easy thing to do when pulling a trailer. Very inconvenient setup. Would not recommend this place.
JEFFREY MCPIKE | Overall ExperienceGood place. Sometimes it’s hard to get through the lot because of too many trucks and trailers. Also, kept increasing the rent.
Kelly McCoy | Overall Experienceemployees at north port location are mostly rude and all complain about being too busy and are tired , overworked and have sudden fits of anger when you ask them to honor the promotions I signed up for online( free day with previous reservation of trailer/ truck. yell at you in front of everybody and say "thats not how we do things here and we are not going to honor it if you simply have a reservation for abtrailer/truck and get a free month because you could cancel the reservation. that the only way was to have signed a contract today for a truck trailer to get the offer. oh and sorry you cant sign a contract for that trailer because we dont have it in stock. yelling at me the whole time. (This was a CSR named Kody allen) so i called uhaul online when i got home and spoke to operator and she called the store and spoke to RICHARD Perrin (Gen manager) and she said he was suppoed to call me today but is mid afternoon and i didnt receive the call and its almost 3pm. Also when i got to my unit today there were 2 uhaul moving trucks parkd in front of my door(drive up access) and i had to ask the front desk if they could move them ( she only moved one and i was still blocked by the front end of the second truck still no drive up access. and then i ask them about the gate code and hours and they inform me that the security gate is broken and that i( or anyone) can drive in 24 hours a day!!! i do not feel very secure with my belongings in this facility, so far everything stinks.
Terry fairchild ii | First ImpressionsThere are too many trucks and trailers at the facility. You can barely drive in and park then when you park ypu have to move bc ppl only have 1 way in and out all the isles are full non stop The staff is helpful, great service just too crowded I would come back if it wasn't so crowded
JEANETTE ELLIOTT | Overall ExperienceThe facility was not well organized, trailers and trucks surround the storage units to the point staff had to move them or we did to get out and for other customers the staff had to move a truck that was infront of there unit. I purchased insurance and a look from the staff on the start date of my rental, the staff member did not inform me the lock i had chosen would not comply with my insurance coverage until about 3 weeks later. Upon arrival the storage unit i had reserved and which was available online was not available and i had to purchase a bigger unit at a higher cost then i had wished to spend. The staff did remind me to get my lock but that was the extent of the useful service I felt was provided.
Taylor Sanchez | Overall ExperienceJanice was extremely helpful she went out her way to make sure my needs were met.Not like her lazy co-worker the Big Guy who I needed a little help and he said Nope very coldly.
ALONZO SMITH | Overall ExperienceVery helpful & convenient
DARYL VETTER | Overall ExperienceClean and adequate for my means. Staff was always friendly and helpful
Robert Brown | Overall ExperienceThis is a busy facility and have limited space to store the extra vehicles during peak times. Navigating to and from you storage unit can be a challenge at times. Employees are hard working, friendly and eager to help. Thank you.
Dana Eaves | Overall ExperienceWe reserved a space 10x20 from out of state two months in advance. When we arrived, you didn't have such a space available. Best you could do was two 10 x 10 spaces far apart for more money!! The latches on the storage units were crap and broken. The storage lot is so full of rental trailers and trucks you can't even get close to your storage locker. What a disaster this place is. We couldn't get our truck or trailer close to the storage we overpaid for. NO! I would never suggest anyone EVER deal with your facility. For the prices you charge.... clean up the yard!!
Tad Johnson | Overall ExperienceThe parking of trucks were a bit tricky at times and tough to get around.
Kathya Suchan | Overall ExperienceGreat service, nice folks!
Judy Terrell | First ImpressionsVery organized and fast
THOMAS LEE MCVEY | First ImpressionsJeffrey was generally unpleasant to interact with. There is almost never someone at the location to speak with over the phone. The call center tries their best to answer questions but without knowledge of the exact location it never pans out. Will not be returning.
Brittney Burnett | Overall Experiencevery disorganized and very difficult to get into the facility because trucks are always blocking the very narrow drive
Timothy Thomas | Overall ExperienceWould recommend this place to anyone. However, they didn't have a truck so had to get that from another u-haul location that I would never recommend to anyone. Infact, I plan on spreading the word about this far less then good service I received. Sorry about that.
Gordon Taylor | Overall ExperienceStaff was rude and inconsiderate. Blocked our unit with trailers along with trucks which made it hard to access our unit. Automatic payment setup did not work for over 6 months causing a fault in my contract and staff didn't notify me pertaining the issue from June all the way till the middle of November.... 6 MONTHS!!!!! THEN GAVE ME A HARD TIME when I wanted to get me stuff and move it to one of my other three units I have elsewhere. I will never use Uhaul company or recommend them to friends or family. This was the Pan American facility in Northport FL. 100 PERCERNT DISSATISFIED!!!!!!! Vincent
Vincent Doria | Overall ExperienceA little tough to get someone to answer the phone
Michael Tarquin | Overall ExperienceLate fees are outrageous. Not calling customer to inquire about payment that did not go through on auto-drafts before charging a late fee. Calling customers saying items are going up for auction if account is not brought current when the reason the balance is so high is because of fees.
Rueben Reynolds | First ImpressionsThe staff at North Port U-Haul on Pan American in Florida were always helpful and professional. I would recommend them to anyone.
Mary Parker | Overall ExperienceStaff members were friendly and helpful, units were clean and easy to get to.
Danielle Ryan | First ImpressionsAccess to storage unit communication was poor. Was texted 2 gate codes that did not work for after office hours access.
Adam Hauck | Online Move InHad to throw away quite a bit of things due to mold and mouse:rat droppings and things being chewed threw and chewed on. Dirt and grim all over everything, the storage units do not seal good when the door is shut. Rodents are bad and I’m assuming the place does not control pest and rodents up to par. We won’t ever use a uhaul storage unit like this again
Jonathan Cox | Overall ExperienceHorrible never got help and paid extra for hours and climate control that I never received worst place ever I moved to life storage
Thomas May | Overall ExperienceThere was so much equipment around making it difficult to access the storage unit easily.
Larry Wright | Overall ExperienceThey were great
Monica Droddy | First ImpressionsWhen my husband arrived to pick up or truck and locate our until we were told that there was no unit for us and could not find our contract number despite U-Haul taking our money for the unit. The whole thing was a nightmare and never got resolved.
Dyllan Rivers | Online Move InTwo days in a row I can not get into the facilty to get to my unit. The gate code sent does not work then they give me a card to use and that does not work. This has been the worst experience
TALESHA KINSEY | Online Move InNo process was really great. I thought it was going to be much more difficult. The North Port U-Haul storage center was extremely busy, and they had a lot of vehicles and trailers so much so that at one point I was almost unable to get to my storage unit. I was able to get to the unit, by driving slowly and watching my mirrors. This is not a bad thing but it does say that they need more land and storage space for their vehicles and trailers. Overall I'm very happy with the experience. And I will be using this same service in the future if needed.
Brian King | Overall ExperienceThey have been very helpful. This is the second time I've used their services. I wouldn't recommend anyone else. 👍🏻👍🏻
Laurie Shrawder | Overall Experiencemy only negative is I wish there was another exit /entrance for the back and/or that the lanes were bigger or basically not blocked all the time by either Uhall trucks and trailers or other people using their units. it was sometimes impossible to get to my unit and i only went there maybe 6 times in the 2 years i had the unit. I had another unit at this location before, it was right by the return area and even though it was up front i still had issues getting to it because there was a returned Uhaul truck there. other than that, all good.
Lori Watson | Overall ExperienceStaff was always great to work with, however the unit we had (end unit) the bottom of exterior wall was rusting away and we could see daylight and lots of bugs inside.
Don Gotthardt | Overall ExperienceEverything was perfect except one thing, it was really congested with trucks and trailers. Given the layout of the facility, and the volume of business you do, I don't know how it could be easily fixed. It did feel like you were doing your best, and your people were over the top courteous and willing to help. You have a great group of people working there. Thank you for the service you provided to me and my family it was a pleasure doing business with you. Brian Reeves
BRIAN REEVES | Overall ExperienceThe worst experience ever! Really disappointing ! Im not the only one to have experienced this!
kattya reis borges | Overall ExperienceWe had a confirmed reservation (Reservation #:830027-00107295) for a 10 x 20 unit. The reservation was made almost a month in advance for a cross country move. When we arrived we were casually told there was no 10 x 20 units available as if it was no problem! The best they could do was 2 - 10 x 10 separate units. And to add insult to injury we are now going to be charged $129.99 a month for each ($259.98 total) rather than the $179.99 for the same amount of space. But standing at the counter with a full truck and movers on the way, what choice did we have? Doesn't seem fair we pay more every month for inconvenient, separated, spaces due to U-Haul not being able to honor their commitment. Felt like a classic Bait and Switch.
Tad Johnson | First ImpressionsThanks
Darrin Grimm | Online Move InIt was nice my boxes were safe uhaul is best thank you 10 stars
Mary Holmes | Overall ExperienceThe parking lot for that particular location is horrible. They store/park too many vehicles there and you can’t maneuver a large truck around there easily. I always felt like I was going to either hit my truck or one of their buildings. It would have been easier if they didn’t store so many in front of peoples storage units. There were many times that we had to go to the office to have them move their vehicles to be able to get into our storage unit.
MEGAN GARRETT | Overall ExperienceOnly issue is it's so very busy here, extremely difficult getting in or out. Staff was great, customers were rude, would park and block driveway.
Mary Beth Heitzman | Overall Experiencestaff helpful and polite busy place
Stephen Kohl | Overall ExperienceWe had a problem several times with trucks or trailers blocking access to our rental space.
Robert Sisum | Overall ExperienceRichard was outstanding - he was friendly, helpful and I appreciated his help and customer service!!
robert miller | First ImpressionsThe GM Richard and his staff were extremely friendly and helpful!
Louise Paradis | First ImpressionsVery friendly and helpful staff. Thank you!
Judy Newhouse | Overall ExperienceThe people there were so helpful and I knew I would feel safe there! Thank you for making things so easy! Jane Baker
Jane Baker | First ImpressionsI had no windshield wiper on driver side and my truck smells like pee
Lisa Leistman | First ImpressionsThe staff was extremely helpful and very nice.
Judy Newhouse | First ImpressionsThis is my favorite u haul place
Henry Ferdinand | Overall ExperienceThe staff went above and beyond to make us feel welcome.
William Snyder | First ImpressionsThis was the first time that I had a bad experience with a uhaul storage unit. This place from the get go looks very old and run down, the only reason I didn't turn around and leave first thing is cause I already booked it before ever seeing the place and I had first month free. I purchased climate controled so my things would stay in good condition but this was the worst version of climate control I've dealt with, every time I visited the unit didn't feel very cool at all and after a few months I see that my things are molding. I've never had a climate controlled unit mold my belongings before so I left this bad experience of a storage unit and as I was checking out, I find it that the AC for my unit building was broke for some time and that they finally fixed it. It would have been really nice for whom ever runs this location to let the people who have units know that they are having problems so that they can decide whether they want to change units or move out so things don't get bad but instead nothing war said and now I'm sorting through things with mold on them cause of their greed I'm guessing on not wanting to lose business. It's not your personal belongings so you don't care I guess.
MICHAEL LYNN | Overall ExperienceIt was a good experience for all the years that I had it.
VIRGINIA VANSADERS | Overall ExperienceYou are so busy that a larger storage unit not available
Stephen Kohl | First ImpressionsFor being the only UHaul storage unit in the area, it’s very dirty. Had to clean my own unit out with a broom and leaf blower. Dead cockroaches inside. It just seems like employees are lazy when it comes to cleaning.
Sean Kelly | Overall ExperienceStaff was extremely helpful, explained all the options UHaul offered, allowed us time to decide what would work best for us! No pressure sales. Absolutely would recommend!
Mary Beth Heitzman | First ImpressionsIt's very nice to know my belongings are safe and secure and close enough l can walk there.
Paige Ford | First ImpressionsThere was always great service each time I came to the facility or called and spoke with someone.
Jay Frank | Overall ExperienceThis was the 2nd time moving across country and both time the trailers towed great!
Richard Winnan | First ImpressionsThe check-in was quick and easy. Staff was helpful and thorough. The facility was clean and met all of our needs.
Mary Dougherty | First ImpressionsRegional manager was there. He was great. Very friendly. Very helpful.
WILLIAM SZAFARSKI | First ImpressionsThe staff members were excellent from the jump. One gentlemen, perhaps the manager, wasn't all that great, however, I upon my departure of renting two storage units, renting two one-way trucks and a trailer, I met the regional manger, "Bravo," whom was excellent. I wish I would have had the opportunity to work with Bravo from the beginning. Everyone needs a good wingman and Bravo went over and beyond to accommodate my last requests before departing. Overall, thank you to the UHaul Crew at North Port, FL.
Bich Fraley | Overall ExperienceAfter i moved out of my unit i kept getting late payment notices..and notices that my property would be seized...even after calling and being told they would stop coming...
Dominick Arena | Overall ExperienceMy unit was regularly blocked by other tenants. The facility is over run with trucks making it difficult to enter or exit. The staff watched me struggle to move out and then tried to charge me fees. The manger needs a lesson on privacy as I did not need to learn about others evocation process.
RUSTIE MACDONALD | Overall ExperienceThis was a high use facility, and the layout was awful. Our unit was in the back and there were three access points, which were almost always blocked by other cars. So frustrating
rebbeca findeisen | Overall ExperienceVery good service
CHARLES BOYNTON | Overall ExperienceBig bubbles. No troubles.
Gail Macewich | Overall ExperienceMy only complaint was the facility was small and hard to drive through.
James Ownbey | Overall ExperienceThe trucks are always clean and in perfect condition. It gives u peace in moving anywhere .
Queta GIRON schaefer | First ImpressionsThe manager is a great guy , very professional and helpful
ziadoon al sudani | Overall ExperienceOwner and staff were extremely helpful getting me what I needed. Great place and would recommend using their facility and services.
Christopher Grant | First ImpressionsOnly thing to note is that some of the buildings have restricted access during office hours only.
Mark Reeder | First ImpressionsThe unit was filled with animal feces, bugs and many boxes both card board and plastic were chewed open. Lost half of my contents because they were destroyed so bad. Thanks
PERSEPHONE AGRAFIOTIS | Overall ExperienceEverything was perfect for my needs Josh was very helpful Thanks again
Travis Kelly Vallee | Overall ExperienceThe storage was fine, it’s the part that when I moved out before the end of my month that they said I would not get a refund of over half the month that I was upset. What place would not give back your money when you are no longer using their service? I just think this is an unfair practice. I busted my butt to get my unit cleared thinking I would get most of my money back only to hear we don’t prorate.
ramona dupuis | Overall ExperienceService was excellent and very professional and fast
KEVIN BLAISDELL | First ImpressionsI didn’t give it the full 5 stars, because it was a hassle to go in and out due to a lot of equipment and trucks on the passage ways.
Alberto Lopez | Overall ExperienceBAD! ALWAYS RENTAL TRUCKS IN THE WAY OF YOUR UNIT VERY HARD TO MOVE AROUND THE PROPERTY IF YOU ARE 2 DAYS LATE IN THE RENT DUE TO NO FAULT OF YOURS THEY HOUND YOU CALL ALL CONTACKS EVEN AFTER YOU PAID AND EMBARASS YOU THIS PLACE TRULY SUCKS I WILL NEVER USE THEM AGAIN RATES ARE TOO HIGH FOR WHAT YOU GET AND ALL THE INCONINCE THAT COMES WITH IT
joeseph ruggeri | Overall ExperienceU-Haul was great. I would definitely recommend them. Very polite and helpful.
Kelly McCoy | First ImpressionsFriendly and professional. It was a quick process.
Eugene brizendine | First ImpressionsI had my unit for a little over 2 years and I never had an issue. Great place and the people were always helpful if I had a question.
Russ Costanzo | Overall ExperienceThe area we were given to store our boat was tight and overgrown with weeds. It would have been nice if it were clear and the other vehicles and trailer been lined up better
Terri Reia | First ImpressionsMultiple communications needed to align pick up location and drop off. Changed on me several.Original price reflected in system was not aligned to offer. Again, multiple communications needed to fix.
Homer Treasure | First ImpressionsExcellent customer service.
Steven Black | Overall ExperienceSlow drive but great trailer
Nathalie Richard | First ImpressionsUhaul has always taken care of business.
felicia hall | Overall ExperienceWaited for over an hour to talk with staff re. Checkin. Only one person on duty and their pace was very slow. Customer in the parking lot mentioned this is the standard at this location and is leaving
Randolph Ronco | First ImpressionsThank you.
sabrina simmons | Overall Experienceexcellent service!!
gerd mittmann | Overall ExperienceThe guys in the office were great... They were a little busy when I was there but I didn't have to wait long at all to rent my unit... Great job guys
Dominick Arena | First ImpressionsI was very upset by the experience with the clerk at the North Port UHaul. I also blame corporate UHaul call center for not letting me call the North Port facility directly for the delays & confusion
Kathy Kelleher | First ImpressionsGreat place and people!!
john yonan | Overall ExperienceOur first visit was crazy, but I realized it was the time of year people were moving to cooler climate, school was out and then it was less congested very accommodating!
Mary Dennisuk | Overall ExperienceThe staff in North Port is top notch. Always accessible, cordial, professional and helpful beyond my expectations.
martin novak | Overall ExperienceOur needs were tended to in a prompt and courteous manner.
RONALD BRUNETTE | First ImpressionsNever any room to park. Always vehicles in the way Never enough staff
Dana Hamilton | Overall ExperienceThe team in North Port rescued UHaul’s overall confusing and frustrating procedures. Th3 Napervill3 facility w as great, North Port was great. Corporate and everything in between was exasperating.
martin novak | First ImpressionsAnything to do with my interaction with people at the service centers was excellent. Anything to do with on-line, telephone, and/or websites was absolutely horrendous ex the computers had the wrong i
tom youngholm | First ImpressionsStaff very helpful
Werner Wittmann | Overall ExperienceEveryone was friendly and very helpful
christa barnickel | First ImpressionsVery friendly and helpful staff. I just arrived from 36 hours of traveling and they made my process very easy.
JOSE Delgado | First ImpressionsThe staff was very helpful in answering questions
Donald Gualandri | First Impressionsneed more parking room around buildings
pia dumas | Overall ExperienceTop Notch!
micheal stajduhar | Overall ExperienceRichard and Steve are good hard workers. You really can't beat the value in their service. I'm going to recommend them to my friends and family who are moving to Florida. Thanks guys. Troy
Troy Bourckel | First ImpressionsEveryone we encountered was very informative and professional. We faced a difficult move but the staff was great!
Laurie Angstadt | Overall ExperienceGreat
ashley crews | Overall Experiencevary nice staf
roy marvin | Overall ExperienceNo came in a day early and they waste time taking care of me.
Mary Dennisuk | First ImpressionsThanks
Joe Kinker | First ImpressionsEventhough the rent was paid, we would come to a locked up unit. Someone damaged our door so the round locks wouldn't work. Homeless people all over the grounds and using the bathrooms ahead of custo
SHERI RITTER | Overall ExperienceI can only get to my storage during midnight hours...I work 2 jobs can not get there during the day and I will not pay $10 extra to come in after hours because OTHERS want to live in there at night...
kristy anderson | Overall ExperienceWent out of your way to help me find the correct storage size from your Available selection. I really appreciated the extra help that you gave me
Karen Borgeson | First ImpressionsWould like for your staff to have printed out the information on the drop off location. Instead if me having to call the number up and gleen the information I needed for myself .
robert ward | Overall ExperienceGood people to do business with !!
Steven Gotimer | Overall ExperienceYour guilty of theft as far as im concerned filed complaint with my bank!!
eric ridenour | Overall ExperienceGreat facility - what made it great was the gentleman who worked there and helped us - deserves a raise. Great guy and thank you if you see this.
Dan Gardner | Overall Experiencevary good service
roy marvin | First ImpressionsThe owner and staff are awesome very polite and helpful and they should be recognized by the corporate U-Haul company with a certificate put at their location 4 top customer service thanks
Anthony geraci | Overall ExperienceGreat value for the $$ and very helpful staff !!!
Steven Gotimer | Overall ExperienceGreat value for the $$$ and a very helpful staff !!!!
Steven Gotimer | First ImpressionsThe entire staff went above and beyond with their service!! I used a storage unit for three months and rented trucks twice, the entire facility was spotless! Definitely deservingly a 5 + star!!!
phillip stemmer | Overall ExperienceJosh well I think I caught him at a super busy time and could have used a little more tact . I got nothing against the guy or don’t wanna get him in hot water. And I’m sure it’s hard,but treating peo
JAMES PIERCE | Overall ExperienceStaff is very helpful !!!
Steven Gotimer | First ImpressionsPerfect for our storage needs. Liked Veterans discount.
Kathy Garrity | Overall ExperienceThe gentleman who delivered the box to our home did an excellent job.
Philip Kearns | Overall ExperienceJosh was great,
susan owens | Overall ExperienceNice people to do business with.
JOHN DONNELLAN | Overall ExperienceI paid for a full month and when I left it had only been 4 days and the employee that was helping said we don't prorate if you leave early. I think that is not right.
DANIEL ALFORD | Overall ExperienceRented a 10x12 climate controlled space. Area was clean. Pest equipment in each unit. Staff was very helpful and accommodating. FYI: Cannot accommodate semi-trailer truck for delivery.
Desiree Yapp-pow | First ImpressionsGREAT CUSTOMER SERVICE, THE MAN IN THE OFFICE WAS VERY NICE AND HELP FULL, WOULD RECOMMEND , THANKS
FRANK FORSTEN | First ImpressionsI rented a storage space for a few days & already moved out. I got an email requesting next month’s payment. I called and was told I would get a call back but never did. They better not charge my card
Ellanna Schreep | Overall ExperienceJosh was very helpful. Thankyou.
Robert Coffin | Overall ExperienceNorth Port facility needs to be more customer friendly. Very rude employees.
Marcus Sunderland | Overall ExperienceIn the past year, there is an increased number of trailers and spare vehicles parked EVERYWHERE. I believe this has been a hazard both driving through + parking to access my unit.
JAZZ PHARMACEUTICALS | Overall ExperienceMy clerk Alanee made it best experience ever at a uhaul
sandra morgan | First ImpressionsOne of the better places in this world. Everyone is friendly and helpful
Darel Ford | Overall ExperienceThis office has made unauthorized charges to my credit card. I spoke to the manager on the phone. He said he'd call me back, but didn't. I went to NP U-HAUL left a message 12/5. He hasn't responded.
Jose Luis | Overall ExperienceGentleman at the office was very helpful and professional.
RUSSELL PRATER | First ImpressionsThe clerk in the store did not know how to spell common words. Needs help.
BETTY CASSA | Overall ExperienceSomeone tried to break into our unit messed up our door couldn't get the manager to fix it the manager is a young punk that thinks he knows everything it got infested with rats destroyed everything
Rory Carter | Overall ExperienceN/A
Rafael Gonzalez | Overall ExperienceSince you charged me by auto pay 2 weeks after I moved out even rented a truck from you and still have not refunded my my money I feel you robbed me never ever will I recommend uhaul Big thumbs down
LAWRENCE VON ARB | Overall ExperienceI didn’t receive a refund since I paid for the month. Thank you
WALTER PIERCE | Overall ExperienceThe staff was courteous and helpful.
Jose Luis Gonzalez | Overall ExperienceWould use you again in the future if needed.
JUDITH BINTLIFF | Overall ExperienceAlways a pleasure at UHUAL Pan American.
JOSEPH WILLIAMS | ReservationOnly problem I experienced is gate never closed after exiting storage facility. Also, additional fines.
Sharon Spruill | Overall ExperienceStaff was helpful. Was told security gate would work soon, but it never worked. NEVER had the rat problem like this in prior units. You have them. Re-bait the poison traps! Door latch stuck badly.
Kent Andrews | Overall ExperienceFriendly, professional staff. Thank You
Mark Street | Overall Experiencegreat people,super helpfuland friendly. I will use them them again thanks
Lamonte ousley | Overall ExperienceThere needs to be a step a little closer to the ground for us short people. At least supply us with a fold up step. It really hurts our legs, back and arms getting in and out of the truck.
Ben Hatfield | ReservationExcellent service and management!
Joseph Micalizzi | Overall Experiencethe manager you have there don’t have the potential for customers service ,don’t know how to spoke with customers no respect no comprehension at all don’t know why he makes thing complicated .
guerline monestime | Overall ExperienceStaff was very helpful and friendly. Thank you!
Katherine Horton | Overall ExperienceMy temperature controlled storage reservation was no longer available when arriving at the location in North Port Florida. My movers had to wait an hour before finding me a non tempature controlled
lana fuller | ReservationWould have rated higher except for bad communication upon exiting the unit...after notifying of exit plans over phone and in person, still received repeated invoices and past due notices.
Charles Magoffin | Overall ExperienceThis U-Haul Location is very busy and Josh and his staff do a great job.
arthur markham | Overall ExperienceEverything was pleasant and easy!
Kalie Whittington | Overall ExperienceWorst customer service we've ever at any storage facilities weve used. Never use this one again. And make sure people we know. Are aware of our experience.
Robert Spicer | Overall ExperienceP
GERRY BARONE | Overall ExperienceYou were the best ethically and helpfull 😊
walter passika | Overall ExperiencePlease provide a way for your customers to dump trash at no charge.
Caroline Storr | Overall ExperienceEasy to deal with
Daniel Cotton | Overall ExperienceExcellent service thank you!
David Solis | Overall ExperienceEverything was wonderful. Thanks Sandra Kachelmeier
SANDRA KACHELMEIER | Overall Experience