Customer Reviews for U-Haul Moving & Storage of North Oxnard

480 reviews

2420 N Oxnard Bl   Oxnard, CA 93036

(805) 604-8076

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(805) 604-8076

2420 N Oxnard Bl
Oxnard, CA 93036

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Christopher Robledo 
Rating:
5.0

Very easy drop off

Michael Dobry 
Rating:
5.0

Customer did not leave a comment.

ROSS WILSON 
Rating:
5.0

Customer did not leave a comment.

Sharon M Swigart 
Rating:
5.0

Quick and easy process. I made the reservations online and the keys/truck were waiting on me the next day. In and out within 10 minutes! Returned the rental truck (15') and was even an easier process. This will be my "Go-To" spot going forward! Great staff. Very professional, cordial and respectful.

Jon Johnson 
Rating:
5.0

Great customer service from both employees. Thank you guys.

Stacey Samano 
Rating:
4.0

Customer did not leave a comment.

Carl Kelley 
Rating:
2.0

When we got the truck, the paperwork mentioned the gas tank was almost full when it was almost empty so we needed to rush and add extra miles to put gas before heading to our location where we needed to be at an specific time. Then I needed to contact a team member of customer service and it the options given on the phone wouldn’t direct me to any representative.

Lorena Torres 
Rating:
4.0

Pick up was great. Drop off, no one was there for about 15 min. No one was there even though it was open. Had to wait…

Shaun Pope 
Rating:
5.0

Great staff. EZ and quick check-in and check-out. Clean, neat store.

Louis Barron 
Rating:
5.0

Customer did not leave a comment.

CIRILO Medinilla Ruelas 
Rating:
5.0

Customer did not leave a comment.

Damon Duster 
Rating:
5.0

entrance hard to find i had to go around the block to find it (also i am dumb) a big UHAUL sign would be great i guess

Benoit Duffez 
Rating:
3.0

Matt was very friendly and helpful saving me money.

Shaun Pope 
Rating:
5.0

We came in Tuesday to pick up a TV box in our Forte and as we were getting ready to ring up, Justin was kind enough to let us know that that box would not fit in our car! haha We had scheduled a truck pick up at another location the next day, but Justin helped us get our reservation switched to this location so that we could use our uhaul to bring the tv box with us the next day. It was super easy to get everything set up and driving the truck was a breeze. The store is very clean and well stocked. Even overheard another employee being very professional and kind with a customer that was being a little difficult, haha. Definitely coming back here next time we need. Thank you so much you guys!!! We appreciate it!!!

Marissa Dempsey 
Rating:
5.0

Customer did not leave a comment.

Spencer Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Cliff wickham 
Rating:
4.0

I've not received a final receipt. I was told one price but then another 11.50 was charged to my account over and above the original quote. I'm not sure what the charge was for since I've not yet gotten a invoice.

Charles tapee 
Rating:
5.0

Best to reserve on line! Everything was on line and check in was expedited. Employee verified everything and was very courteous and helpful. This Oxnard location is open 7 days a week!! Easy entrance and exit too!!

Frances Allen 
Rating:
5.0

Customer did not leave a comment.

Hector manuel es De Alba 
Rating:
5.0

Great customer service

latisha robinson 
Rating:
4.0

Customer did not leave a comment.

Edward Veiga 
Rating:
1.0

Customer did not leave a comment.

Robert Marquez 
Rating:
5.0

Customer did not leave a comment.

Ray Sena 
Rating:
5.0

The employees at the office and on the phone that I had dealings with--to book the truck, to extend the time with the truck, the picking up of the truck and the dropping off of the truck were all helpful, friendly and knowledgeable about their jobs and the equipment. Thank you all for the help and the easy to rent in a very reasonable time frame. Nancy Bemis and Art Santellano

Nancy Bemis 
Rating:
5.0

Customer did not leave a comment.

balfre salgado 
Rating:
5.0

Customer did not leave a comment.

Dede Tetsubayashi 
Rating:
5.0

Good good

Aaron Mendoza 
Rating:
5.0

The truck fuel cap light was on, I checked it, and didn’t see a problem with it, but it could likely need replacing.

JORGE BERNAL 
Rating:
5.0

Customer did not leave a comment.

Collette Brady 
Rating:
5.0

Customer did not leave a comment.

MICHELLE OSEGUERA 
Rating:
5.0

Customer did not leave a comment.

JAIME CALLE 
Rating:
5.0

The windshield was pretty dirty, though the rest of the vehicle was clean.

Reginald Stafford 
Rating:
5.0

Customer did not leave a comment.

Jose Moreno 
Rating:
5.0

Customer did not leave a comment.

Sheldon Berger 
Rating:
5.0

Everything about it was excellent. From the moment we reserved our truck to the end when I returned it. The after hours call center was very helpful!

Pedro Casas 
Rating:
5.0

Customer did not leave a comment.

Carlos Bacajol Poz 
Rating:
5.0

Kevin did really well with changing my reservation. I told him about the UHAUL website's quirks that I experienced and he was able to accommodate easily. For example, the system would not allow me to reserve the truck for same day pick up and drop off, but he was able to change it. Only suggestion is to extend store hours.

Peter Truong 
Rating:
5.0

when i confirmed my reservation on your website i was asked to give a credit card number. I immediately recieved a text from my credit card company that there was a $1 international charge to my card. A few days later my credit card was being used by someone else at a restaurant. Thankfully my c/c company denied the charge and notified me. I am now waiting for my new card and have to change all of my auto pay accounts linked to this card. Please fix your website!!!!!

LISA PATTON 
Rating:
5.0

Everything was ready to go! The check in was super, Maria was very sweet and caring upon check out, and so were the two guys when I returned the Van. I should also mention, that because of a family emergency, I had to cancel the original day of pick up at the last minute, and they were so nice allowing me to pick up the van the following day, much appreciated!!

KEITH CAPSUTO 
Rating:
5.0

This location rocks. If you need investors let me know.

Brian Gallardo 
Rating:
5.0

Make sure your reserve truck Is there when you go pick it up. I had a problem picking up my truck at the Ventura RV car connection at 6:30 AM. The truck wasn’t there and my reservation was not guaranteed pick up.

Gloria Garcia 
Rating:
5.0

Great staff very helpful and nice!

Martina Reyes 
Rating:
5.0

This is great. I loved the service and will recommend to everyone I know. Everyone employee I encountered was fantastic and went above and beyond.

Kelly Gibson 
Rating:
5.0

Customer did not leave a comment.

Roman Alvarez 
Rating:
5.0

Customer did not leave a comment.

ANTONIO OROZCOVARGAS 
Rating:
4.0

Empoyees were great-took extra time with us for a few questions as we rented the 26' truck & wanted to make sure we knew what were driving. They were attentive & efficient.

Lise Mendez 
Rating:
5.0

Customer did not leave a comment.

CHE MAN 
Rating:
1.0

Representative did not make the initial service clear and what was needed. Was not told I needed to supply the lock and that the moving company I hired to bring the pod would not move anything. Container appears to have been dropped, damaged items inside, and items out of boxes that could have only happened with a large shift in the container itself. Will not recommend to people I know.

Alex Morrison 
Rating:
5.0

I had a good service and customer service

luis montalvo 
Rating:
4.0

Customer did not leave a comment.

Sara bacon 
Rating:
4.0

? I cannot think of a suggestion.

David Weaver 
Rating:
5.0

I had a great experience renting a 9' Van at this location. Matt was very helpful and professional. I would totally recommend this location for any of your U-Haul needs. All the staff is very friendly.

Giselle Velazquez 
Rating:
5.0

Customer did not leave a comment.

Douglas DeBusschere 
Rating:
3.0

Customer did not leave a comment.

Victoria Johnson 
Rating:
5.0

Customer did not leave a comment.

DAVID CATES 
Rating:
5.0

Customer did not leave a comment.

Guadalupe Quinones 
Rating:
5.0

Customer did not leave a comment.

ROLLIN GARTZKE 
Rating:
5.0

Customer did not leave a comment.

Melina Moreno 
Rating:
5.0

Customer did not leave a comment.

Edgar Wesson Jr 
Rating:
5.0

Customer did not leave a comment.

Rita Guevara 
Rating:
5.0

Customer did not leave a comment.

Nelson Nailat 
Rating:
5.0

Customer did not leave a comment.

Michael Aguilera 
Rating:
5.0

Great customer service

James Lowrey 
Rating:
5.0

Very friendly staff

LINDA Sinsun 
Rating:
5.0

IT WAS PERFECT

Michael Probert 
Rating:
5.0

Offer Military and Veterans Discounts!!!!!!

Mark Powell 
Rating:
5.0

When I got the pick up truck the inside was ok but the windows were very dirty. The staff was very nice both when I got it and when I dropped it off.

Bob Russell 
Rating:
5.0

Customer did not leave a comment.

Jason Henry 
Rating:
5.0

Customer did not leave a comment.

Carolyn Varela 
Rating:
5.0

Customer did not leave a comment.

Mary Teresa Hall 
Rating:
4.0

Need to work on closing truck rental tickets by end of day. Still waiting 2days later for bill to close.

Moses Ascencion 
Rating:
5.0

Customer did not leave a comment.

Lawrence McCann 
Rating:
5.0

Employee I think she the manger was. Courteous nice , I'd deal with her again when I need to rent a truck. You guys are better then enterprise.

ishmael ramos 
Rating:
5.0

U-Haul customer service is excellent but too many mistakes were made for a one-way truck rental

Kerri Franco 
Rating:
4.0

We emptied the Ubox on site. There was a problem with the forklift but the staff handled it well.

Theresa Enriquez 
Rating:
5.0

Customer did not leave a comment.

Barbara Stevens 
Rating:
5.0

The car had a bad suspension and bad alignment. It sounds like the transmission was about to die.

Kash Dadvand 
Rating:
5.0

Customer did not leave a comment.

Omar Espinoza 
Rating:
5.0

Customer did not leave a comment.

Crystal Meza 
Rating:
4.0

Customer did not leave a comment.

Fadi Nemeh 
Rating:
5.0

One BIG concern that we did have with this rental was the following: While on the road between Huntington Beach and Oxnard, I received a phone call from which I assume was your Oxnard location, asking me when we were returning the truck because we were already late. (And he was NOT very polite about it!) We had picked up the truck Friday at 9:00am and had it for two days, which means it was not due back until Sunday at 9:00am. The man on the phone was very, very insistent that we were late, and want to know when we planned on returning it. I told him that we were on the road in Thousand Oaks and would unload it when we arrived in Oxnard. We would either return the truck that afternoon or by 9:00 am Sunday morning. He said he would then make a note on our file. Please have your employee check their records and not make these type of phone calls especially when they were not correct. It was very upsetting to me especially while driving and I could do nothing about it. Whoever this individual was, needs some lessons in common courtesy and not be so confrontational.

Glen Nelson 
Rating:
5.0

Great customer service

Annamarie Roseby 
Rating:
4.0

Boxes were not delivered until several hour after end of promised window. Lots of communication from multiple people but sometimes messages conflicted with others?

Donald King 
Rating:
4.0

I've rented a truck on numerous occassions. It's pretty much fast and easy.

Tiffany Lashay 
Rating:
4.0

Customer did not leave a comment.

Jennifer Duarte 
Rating:
2.0

So so bummed my reservations were cancelled on us twice. The staff was kind. But uhaul as a company sort of messed up here

jamie Martinez 
Rating:
5.0

Customer did not leave a comment.

Bob Russell 
Rating:
5.0

Great customer service

Michael Smith 
Rating:
5.0

Customer did not leave a comment.

Kevin Convery 
Rating:
5.0

Customer did not leave a comment.

Matthew Mccowan 
Rating:
4.0

Customer did not leave a comment.

Catherine Paolillo 
Rating:
5.0

Excellent service from staff-Thanks!

michael Flynn 
Rating:
5.0

Customer did not leave a comment.

Alexandra Morgan 
Rating:
5.0

Good customer service friendly associate and the return was easy too

DANIEL ROMERO 
Rating:
5.0

Customer did not leave a comment.

Maria Gomez 
Rating:
5.0

Customer did not leave a comment.

Pete Palmer 
Rating:
5.0

Customer did not leave a comment.

Laura Sandoval 
Rating:
5.0

Both the delivery and pick up in California and Chicago were excellent and professional. Something I valued was that both states have women run forklift departments for the U-Box containers. Bravo UHaul! Keep up the good work and thank you for a successful and affordable move.

Rating:
5.0

Location entrance could use better signage, but staff was great and parking is easy once you're on the lot. Thanks!

NATHANIEL BOWDEN 
No reviews have been submitted for this location.

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