Customer Reviews for U-Haul Moving & Storage of North Auburn

7,681 reviews

5110 Frontage Rd NW   Auburn, WA 98001
(Off Hwy 167 and 277th St Limited Parking, There's a 26' U-Haul truck on the roof. Limited Parking.)

(253) 850-4396

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(253) 850-4396

5110 Frontage Rd NW
Auburn, WA 98001
(Off Hwy 167 and 277th St Limited Parking, There's a 26' U-Haul truck on the roof. Limited Parking.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Travis Thornton  |  First Impressions 
Rating:
5.0

Update Google with accurate hours, we didn't realize we had 1 less hour then planned to pack everything.

Wendy Fowler 
Rating:
5.0

You charged my card four separate times and held up more than $300of my money for four days! This was a major inconvenience.

STEPHEN MCNEY 
Rating:
5.0

Customer did not leave a comment.

SCOTT HUTCHINSON 
Rating:
5.0

Thank you Ronisha! I was unable to get my truck online and when Ronisha showed up at Office Opening, she went right to work and got me going in 10 minutes. I was able to successfully finish my one day job and very much appreciated Ronisha's professional, friendly attitude and her knowledgeable method to get me out the door ASAP. THANK YOU RONISHA! THANK YOU UHAUL! Steve Renton, WA

Steven Wachter 
Rating:
5.0

This was my first visit here and attemt at pulling something behind my truck.Everyone was very couteous to customer jar.

Carrie Mattern 
Rating:
5.0

Initially, the trailer was full of debris but the attendant got it cleaned up for me before leaving.

Rodney Norman 
Rating:
1.0

I left uhaul because I could never get a response to my complaints about my truck and transport rental. So I took my storage business elsewhere. As someone who had been in customer service for 20 years I believe communication is key. I reached out to U-Haul several times and my issue was never resolved.

ANDREA ZIEGLER  |  Overall Experience 
Rating:
4.0

The bathroom needs more attention! Cleaning is always essential. The storage unit was ok and met my needs! It should be prorated if you exit before the end of the month and left it clean!

cheryl peterson  |  Overall Experience 
Rating:
1.0

This rating is because for 15 months we paid our storage & INSURANCE to protect our stuff. The storage next to ours leaked oil/gas under the wall & ruined so many items including some sentimental items that can't be replaced but our insurance didn't cover anything not my bed that was covered or any of my grandkids baby items or anything else, so I don't know why we have to pay for insurance....I would at least like my insurance payments back since it was money spent for no reason!

Aimee Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shaojian mo 
Rating:
5.0

Customer did not leave a comment.

Jennielyn Olson 
Rating:
5.0

Always great service. No improvements needed at this time.

Christopher Martin 
Rating:
3.0

This location was nice but we only came here because the original truck we rented wasn’t available at the location we chose so we had to go out of our way to come here. A little frustrating as our original plan would have only had us using the truck for about 2 miles.

Melissa Allen 
Rating:
3.0

The 24/7 service was horrible.

Samuel Nichols 
Rating:
5.0

Customer did not leave a comment.

RACHIEL ELKINS 
Rating:
5.0

I had a reservation at another location that was closer to where I needed the truck. This site was not able to connect to UHaul so they sent me to the other location. This added almost 22 miles to my reservation. The people were professional at each site, but my overall experience was a bit frustrated particularly as my guaranteed reservation was not actually accessible.

DELORIS MARKS 
Rating:
4.0

Maintenance of your vehicles

ALEX OWUSU 
Rating:
5.0

Elliot and others doing a great job! And I even got a discount for a storage unit. Looking forward to renting again!

shree justo 
Rating:
4.0

Customer did not leave a comment.

Anthony Lago  |  Overall Experience 
Rating:
5.0

Easiest rental ever, process was straight forward and smooth. Gentleman at the counter for check in was professional and quick.

Justin Costello 
Rating:
5.0

This is one of the top 2 UHauls that I go to. They are great. Sometimes a little too busy for my liking but that get through us quick enough.

Rodney Norman 
Rating:
5.0

I give U Haul 5 stars for my experience! I shipped a container from upstate NY to Washington state with heirlooms. Everything made the journey safely and it was here before I got home. The office staff and drivers were great to work with. Good job U Haul!! Thank you so much

Peggy Shanhart 
Rating:
2.0

Stop hiring rude people, and STOP STEALING FROM THE STORAGE LOCKERS!

Karyl Laird 
Rating:
5.0

Customer did not leave a comment.

Bridgette Backman 
Rating:
5.0

Got a 12 foot trailer. This trailer LOOKED dirty on the inside, but I'm not sure if it was stained. Normally the trailers have been very clean. I'm not at all unhappy. It served it's purpose and I got done what I needed to get done. Once again, all the staff (3) that I interacted with were very congenial and helpful. That is so rare everywhere nowadays it seems. Check out was FAAAST and check in was even faster.

Garrett Brady 
Rating:
5.0

Customer did not leave a comment.

Tess Amour  |  Overall Experience 
Rating:
4.0

Customer service really good. The gentleman that serviced us was nice, professional and pleasant to work with.

Debra Bell 
Rating:
1.0

I have to say the whole experience from start to finish was not good! Took a couple calls to get it set up to go to the right place.Then they were late dropping off the box .Then it was dropped in Athens Ga I call their like yeah its here after 2 calls.They say yeah you can get your stuff Thursday .Then the day before we go I get a text that my u-box at a totally different place oakwood ga.Okay then we get there in the morning at 9 am that's when they said we could get in the box.Then the nice girl working there tells us the manager who is the only one who could move the u-box won't be in until 10 am .The he was 15 minutes late then proceeded to wait on someone else who came in after us .I explained that we where not happy and he was very abrasive and became defensive towards me .I kept my temper walked outside as to not totally loss my mind. I just lost my father and got the pod to move my mom to Georgia. I really didn't need more stress!!!!I would love some of my money to be refunded but I know it won't happen .But I will never use uhaul again and I will tell everyone I know!!!

Pam Bartlet 
Rating:
4.0

unable to create an account via app for mobile return. username/password error. luckily didn't get charge for service fee after hours.

Tony Inthavong 
Rating:
5.0

Customer did not leave a comment.

Christophe Poirier 
Rating:
5.0

All the employees are very nice!

Luis Saldana 
Rating:
5.0

Felt like one person at the desk was not enough.

JENNIFER BEALS  |  First Impressions 
Rating:
4.0

Despite my difficulties with a West Seattle U-haul location from which I had rented the vehicle, the staff at this location in Auburn were helpful to the point of checking in the vehicle and getting a clerk from the point of origin on the phone to discuss the misrepresentations had been made to me about return fees earlier in the day. The Auburn location did not resolve that issue, nor had they created it, but at least took some steps into looking into the situation and were professional and courteous.

Michael McNett 
Rating:
4.0

Customer did not leave a comment.

Vincent Fason 
Rating:
5.0

Need more staff.

JENNIFER BEALS 
Rating:
1.0

When I picked up the truck I noticed the gas tank was 1/4 from being empty. I went inside and told the lady about it and she said "that's fine just bring it back with the same amount of gas when you received it" I even took pictures of the mileage and the quantity of gas before I left this location. When I returned the truck two days later and went home I thought everything was fine and dandy until I received the bill from Uhaul. They charged me for gas! And fees associated with gas! When that lady told me specifically to returned it with the same amount of gas when I received it. I don't know what kind of business they're running but I will not be returning as a regular customer for sure. Does Uhaul not check the gas tank before renting the trucks out to other customers? If so, match the amount gas when customers returned it!

SANTY SAYAVANH 
Rating:
5.0

Just thank you all are very nice people!

Luis Saldana 
Rating:
5.0

Customer did not leave a comment.

jay leviton 
Rating:
5.0

Customer did not leave a comment.

Rhonda Wilburn 
Rating:
5.0

Nothing, they were quick and easy to work with. The 5×8 trailer pulled like a dream.

Mark Dienna 
Rating:
4.0

Customer did not leave a comment.

Mark Baker 
Rating:
5.0

Customer did not leave a comment.

Sherry Christian 
Rating:
3.0

Customer did not leave a comment.

Brenda White 
Rating:
4.0

Customer did not leave a comment.

dana echols 
Rating:
5.0

Customer did not leave a comment.

Ibrahim Manshad 
Rating:
1.0

Pathetic experience! U-Haul-Auburn ripped me off completely. I’ve always rented equipment from Home Depot and for the first time tried u haul. I am absolutely certain that it’s also the last time. First they charged me for equipment (truck), then charged me a dollar for each mile and additionally charged me for fuel! On top of that they charged me an additional environment fee for an ancient truck that that was in the worst kept shape (I’m talking jammed gears, greasy ramp, noisy engine, 140K+ miles) and my wife and i could barely breathe as the truck reeked of weed! I rented the truck for an hour and half, drove it for 34 miles and paid a bomb for the worst experience ever.

Aditya Bhatnagar 
Rating:
2.0

I called the store And I guess was transferred to the All center. I was told at the time the store closed at 7 but the access was till 10 pm. I was excited because my help in unloading my truck lived in Olympia. So I told them to head up about 6pm thinking we would be done by 8 or 9 pm. I get to the store and start doing paperwork and checking in my transport. This was about 615. Then about 630 I’m done and the lady told me the acres was till 7 pm. Well I hurried and called my friends but they were already right down the road. So I had to leave my loaded truck at uhaul because I have no more money for gas and didn’t want to drive it back to my house 15 miles away. My entire hour I could have unloaded was wasted by paperwork that I couldn’t do online and the fact that we couldn’t get my car off the transport. The girl at uhaul had to help and direct us. And it took 20-30 min. Which left me no time to unload Today I get to try and unload it with my disabled self and my very disabled 67 yr old mother. I don’t think I have help. Because they came all the way up last night to help. Originally I was supposed to be able to return my equipment to this facility. Now I’m being told the lot is too full. Idk how I can move the truck off the facility to another place as it has no gas in it. This move took every penny I had. I am going to be driving on fumes in my own vehicle just to get down there today. I don’t know that I will ever use uhaul to move again. I paid a lot of money upfront and has issues at the pick up with the truck being locked and me having to go back and forth to the store to get it unlocked. I mean that used mileage and gas. He only way this will be resolved for me is if uhaul waives any daily fees for truck and transport. And if uhaul puts gas in the truck for me to take somewhere else or keeps the truck at the north auburn location and doesn’t charge me for gas

ANDREA ZIEGLER  |  First Impressions 
Rating:
5.0

Drop off was simple and great. Thanks.

ERNEST DEMOSKI 
Rating:
5.0

QUICK SERVICE. IN AND OUT.

emily miller 
Rating:
1.0

It took the man at this location 60mintues to try to locate my reservation and then problem solve how to get me a truck because he was not able to let me use the 15’ truck for a one way trip. There was no 10’ truck available. He sent me to another location, even further from my home after an hour of waiting. In total, it took 90minutes just to pick up a truck.

Morgan Meyer 
Rating:
5.0

Customer did not leave a comment.

Phillip Adler 
Rating:
3.0

Not charge people for something they didn't want

Monique Dunn-Granada 
Rating:
4.0

Service is ok.

jose martinez 
Rating:
5.0

Customer did not leave a comment.

Sandy Bott 
Rating:
4.0

Customer did not leave a comment.

Ryan Juvet 
Rating:
5.0

Customer did not leave a comment.

meribel perez 
Rating:
5.0

Customer did not leave a comment.

David Snider 
Rating:
5.0

Thank you for being available.

Fabian Sutterlee  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful.

Sean Gillihan 
Rating:
2.0

Guaranteed reservation was not ready at time of pickup. This location was chosen specifically because of the mobile pickup capability and the need for a truck before any locations opened on a Sunday morning. Upon return, the app wasn’t loading so I did not complete online return. Employee took the keys and let me know the system was acting up.

Alexandria Huss 
Rating:
5.0

Customer did not leave a comment.

mark smith 
Rating:
5.0

The bag on the inside said it contained 6 large blankets/pads but there were only two. Wr didn’t expect any so no big deal for us.

Martin Franklin 
Rating:
5.0

Customer did not leave a comment.

Scott DeBoer 
Rating:
5.0

Customer did not leave a comment.

shalameriea Silva  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

tnaya fluker 
Rating:
5.0

This facility is always very friendly and absolutely spotless inside and out. It is one of the nicest facilities you operate. I have been a customer several times for trucks for long distance and short distance moves. I’ve used the storage before and I am a current customer. It is such a friendly and well run facility

Michael Howard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VOLODYMYR KRISHCHUK 
Rating:
5.0

Customer did not leave a comment.

james hunt 
Rating:
5.0

Our first truck was graffiti to all over the back and had a smile. when we mentioned it. We were immediately given a brand new rig and that rig was great.

Rochelle Beeler 
Rating:
5.0

Very nice got me in and out quickly.

Devan Roehr 
Rating:
4.0

Had a low air in a tire. They put air in tire. I think we should have gotten another vehicle. The low tire light came back on later.

Mike Salyer 
Rating:
5.0

They were also great at understanding my situation with the U-Haul bill. They are amazing.

Felicia Thomas  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Maisy Dysert  |  Overall Experience 
Rating:
5.0

No Comments

JOEY ROMERO 
Rating:
5.0

Customer did not leave a comment.

Clay Bennett 
Rating:
5.0

Customer did not leave a comment.

russ matsenbaugh 
Rating:
5.0

Customer did not leave a comment.

Lori Welsh 
Rating:
1.0

put wrong mileage out. charge me extra bucks

Harnek Singh 
Rating:
4.0

Customer did not leave a comment.

Nancy Castle 
Rating:
3.0

Customer did not leave a comment.

MARIO DELGADO  |  First Impressions 
Rating:
5.0

Nice workers and clean vehicles

Lyudmyla TKACHENKO 
Rating:
5.0

Customer did not leave a comment.

Charlene Brown 
Rating:
5.0

Customer did not leave a comment.

Humberto Rodriguez 
Rating:
5.0

Larry runs a great ship. Timely and organized. I am impressed over multiple visits

mark adams 
Rating:
5.0

Fast, friendly, fair and knowledgeable see

Dave Driscoll 
Rating:
5.0

It was a wonderful experience knowing that your storage is safe.

ANTHONY CHIBUEZE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ferdinand Yumul 
Rating:
5.0

Customer did not leave a comment.

Michael Downs 
Rating:
5.0

I was originally booked 20 ft, while I get to the storage they told that 20ft truck is out of service and they can give me 15 ft instead which was smaller for my stuff. I was disappointed with service since I booked two days before.

Hesamuddin Sami 
Rating:
5.0

Customer did not leave a comment.

SHANNON QUALLS 
Rating:
4.0

I'm very upset with the people I spoke with. I informed the 2 gals during pick up I was going to pay cash. When I called to extend the rental informed the gal I'm going to pay cash. They went and charged my credit card I was upset I was wanting to avoid interest charges. My call was transfer to the main office, that gal told me when I paid the balance the facility can cancel credit card payment then pay cash. The facility told my son they couldn't. So what is going on. Contact me if you actually read this. 206-335-6280

Paulette OcOnnell 
Rating:
5.0

Customer did not leave a comment.

Christa Bomar 
Rating:
4.0

Customer did not leave a comment.

Rajinder Sandhu 
Rating:
5.0

Customer did not leave a comment.

Caroline Fett 
Rating:
1.0

I had two different trucks break down on the same rental. Very poor customer service at the location. They said I could drive the second one with the check engine light on as long as it "wasnt something serious". This location has no regard for the safety or satisfaction of its customers. I was told a refund was to difficult and if I wanted one I should take it up with cooperate. It seems like Uhaul has become one those profits over people companies and doesn't care about what they rent as long as they take you hard earned money. worst Uhaul experience ever.

Nicholas Jenkins 
Rating:
3.0

The check engine light came on, mid way into my rental allocated time. I had To return the truck out of fear it would break down on me, and couldn’t use it for what i planned & paid for .

Aiyana Brown 
Rating:
5.0

Customer did not leave a comment.

Kevin Cole  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Grant Mauer 
Rating:
5.0

Customer did not leave a comment.

Amy Witt 
Rating:
5.0

Customer did not leave a comment.

Ryan Vivatson 
Rating:
5.0

Love the new system of picking up and dropping off

TED BLAKLEY 
Rating:
5.0

Customer did not leave a comment.

LIME YIM  |  Overall Experience 
Rating:
5.0

Really great, friendly service offering a large quantity and variety of equipment.

Brian Edmondson 
Rating:
5.0

Customer did not leave a comment.

BRUCE BYXBE 
Rating:
4.0

Customer did not leave a comment.

Scott Edwards 
Rating:
5.0

Customer did not leave a comment.

Scott Bagnall 
Rating:
5.0

Customer did not leave a comment.

Don Nation 
Rating:
5.0

Customer did not leave a comment.

Justin Deffendall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sahibjot Buttar 
Rating:
5.0

Muy limpia sus instalaciones

Julio Lorenzana  |  First Impressions 
Rating:
5.0

excellent service. van rental process was easy from start to finish.

michael jenkins 
Rating:
5.0

Customer did not leave a comment.

Harpreet Chhokar 
Rating:
5.0

Customer did not leave a comment.

Larry Brown 
Rating:
5.0

I had a wonderful experience the employees was wonderful and it made the experience a wonderful one. Thanks to everyone

Wesley Wearings 
Rating:
5.0

Customer did not leave a comment.

Blair ESTEP 
Rating:
5.0

Customer did not leave a comment.

GESAGRAN KUMAR 
Rating:
5.0

Great experience

Peggy YEAKEL 
Rating:
3.0

Customer did not leave a comment.

Trevor Kraus 
Rating:
4.0

Customer did not leave a comment.

Cody Williams  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kayla Dugano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rolando Ofiana  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD SCHOTT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY LYNNE GLASS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

AUJANE OWENS  |  First Impressions 
Rating:
4.0

Only problems I had was the hours of access to my unit during the week. I work 9am to 8 pm most day and there were times I needed to get access to my unit and could not. Access hours used to be longer on the week days and on weekends. I think they need to be later because most of us work and need the later times

ROBERT THOMPSON  |  Overall Experience 
Rating:
5.0

I have used a fair amount of facilities in the area for my storage needs over the years and this facility is the only that did not get vandalized or broken into. My belongings were safe and I appreciate that. Should I have the need for storage in the future, I will return.

MEGAN WILLIAMS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Louis Pagliaro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josandra Alves  |  Overall Experience 
Rating:
5.0

Easy to get in and out, well lit, clean air.

Matthew Romanow  |  Overall Experience 
Rating:
3.0

I've been using uhaul storage since 2019. Yes, I have too much crap and I saw the unit across from me was available so I called to see if I could reserve it. I was told yes... I received an email saying to pre-register, which I did but was assigned a different unit . I was disappointed that after talking talking to the agent no action was taken to reserve it.

Flo Hossfeld  |  Online Move In 
Rating:
5.0

A very nice storage facility. Easy to access and wonderful staff. I would use their services again.

Chao Boli  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tabitha Boshart  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dilicia A McLenan-Brent  |  Overall Experience 
Rating:
5.0

Thank you

Abdulrahman Koroma  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas wren  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES BLISS  |  Overall Experience 
Rating:
5.0

I am giving good remarks, as I know the importance of a survey. Though I will say, when I reserved my unit, I expected to receive it. When I arrived, Uhaul loaded and help with me, I was told that my unit was given to someone else that morning. This was because someone did not read the notes. I will given two separate units to equal the same space. This was more then inconvenient. Just a heads up, ready the notes.

Darrin Giefer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLARENCE LYONS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yfa Jackson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Thomas Loescher  |  First Impressions 
Rating:
5.0

I only needed short term storage and this was a clean secured unit. I always felt comfortable going over.

Kathryn Bell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

linda werner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES BLISS  |  First Impressions 
Rating:
4.0

The unit was clean, paperwork was smooth and efficient.

Michael Senk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Geriene  |  Overall Experience 
Rating:
2.0

I was going to leave the question about recommending the facility unanswered, because i was undecided, but since you required an answer, I could not put yes. The survey's fault, NOT the facility's fault. VERY POORLY DESIGNED SURVEY!! Overall experience was good. Staff was helpful. We were there for over 7 years. The one bad thing we found when we went to move out was the skylight over our unit evidently leaked at some point and damaged a few boxes and contents. We were never called or notified when it occurred. Then repairs were made as there was a lot of sawdust on top of our boxes. That was our one issue and after having that happen, I would probably never use a storage unit with an open ceiling again. The other complaint I have is these survey texts. They came every hour. Incredibly annoying. Yes, you got me to respond sooner because I wanted them to stop, but I don't think that's the best was to leave a good impression.

WARREN LAYTON  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Joyce Schachere  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adam Young  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARCIA GIBBS  |  Overall Experience 
Rating:
5.0

Everyone was friendly and helpful. Thank you.

roke duenas  |  Overall Experience 
Rating:
1.0

This was supposed to be a 24 hr access facility back when I first used it. Then management changed hours without notice - I never could access it.

Sergey V Ivanyuk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phyllis Lowe  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

aziz AHMAD acceer  |  Overall Experience 
Rating:
3.0

The move in process was confusing. When I first arrived I was told in my instructions to go straight to my unit. When I arrived and opened it, a loud alarm went off. The intercom to me to head to the office for a key card. Is this normal for everyone to go threw?? It should be clear. When I was moving all my stuff into the unit, there was glass and some sort of brown plastic everywhere in the unit and red ooze coming out of the rat box. I was terrified to touch it. I emailed about it and never got a response. I even went into the office once about it but there was no one up there for almost 20 minutes so I left. The reason I gave an average rating is because this was the cheapest place in a warm environment that I could keep all my belongings while I was homeless. The move out process didn’t work on my phone so I headed to the front and waited another 20 minutes before I could get any help again. Will I do it again? Maybe. But improvements need to be made.

Grace Estrada  |  Overall Experience 
Rating:
5.0

Clean, easy access, well lit, heated, great place. Highly recommend.

Chriss Allen  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Candice San Nicolas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Coggin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carla Rodriguez  |  Overall Experience 
Rating:
5.0

Great staff always helpful

Nannette Woodcock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vaeluaga atualevao  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES ROGERS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TRENT BELL  |  Overall Experience 
Rating:
3.0

Should be able to access your storage at anytime maybe hire security

JOSEPH JOHNSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARCIA GIBBS  |  First Impressions 
Rating:
5.0

The employees were exceptionally supportive and understanding of individuals in transition. Thank you

Susan O'Neil  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenniffer Christlieb  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Desiree Rials Franklin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel Showalter  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lavetta Pratt  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevin Steele  |  First Impressions 
Rating:
4.0

Unfortunately, I’m a victim from malicious and conniving people who Defrauded me from bad business practices, forcing me too move around while proving my accusations on such people. They have bribed employees from various companies to Aid & Abet, as to steal evidence I hold. U-Haul was no different, who had employees participate in the same bad business practices of my Defrauders. I do not hold the Company to any liability this caused, as it’s the lack of integrity held by their employees. I suggest using your own heavy duty locks and not the one supplied, as there’s always a way to get a duplicate key.

Jayne Kay  |  Overall Experience 
Rating:
3.0

Overall good. But you kept raising the rate every few months! Would still be there and a customer if not for that.

Jessie Olsen  |  Overall Experience 
Rating:
5.0

One of the best things is that they will automatically withdraw my payment. I live in Oklahoma now so that helps a lot.

ilene Ann McCune  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Demarco Lewis  |  First Impressions 
Rating:
5.0

Each staff member was kind, courteous, and always willing to assist. This was a winning combination that was appreciated. Thanks.

Danny Stevens  |  Overall Experience 
Rating:
5.0

Thank you for taking such good care of my belongings‼️😁

Kristie Stahl  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joe busick  |  Overall Experience 
Rating:
5.0

The Lady was very patient and helpful. It was nice that she will took the time to help get me a storage unit.

Jeremy Hart  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

octavius Springfield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jacqueline manning  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ailia lia namikawa  |  Overall Experience 
Rating:
5.0

The staff was helpful and the facility was very clean.

Karen Martin  |  Overall Experience 
Rating:
5.0

Zero issues and I could tell that my objects were safe, even when I had "forgot" to lock my unit from time to time.

samuel Guest  |  Overall Experience 
Rating:
5.0

Very nice staff and helpful.

Alice Grubb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea J Ward  |  Overall Experience 
Rating:
5.0

The one thing that was a BIG bummer was that I signed up for everything in person with a woman named Melissa. When I arrived a few days later to pick up my truck and walk to my unit, there was no reservation, and no storage unit under my name. The two wonderful people working that morning took great care of me, got me a truck and another unit.

Tracy Emory  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave Whitley  |  First Impressions 
Rating:
2.0

I had a double payment in August tried to get help on the matter and was not helpful at all...needless to say they got over paid by $139.95

Deanna Robinson  |  Overall Experience 
Rating:
5.0

The lady was awesome that signed me up and the other lady that was doing truck returns was working her but off. The two ladies are super stars.

timmothy brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paige Wilsey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rita Neary  |  Online Move In 
Rating:
4.0

It wasn't explained to me how they charged me an extra day, plus, the elevator card reader was acting up.

Vanessa Diaz  |  First Impressions 
Rating:
3.0

None

emmanuel psizovikos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Romanow  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rosemary Gredler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip Barker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phillip Barker  |  Overall Experience 
Rating:
5.0

Nice staff and good experience

Billie Daley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill Gilbert  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ashlie lewis  |  First Impressions 
Rating:
4.0

The only issue I ever had was in finding parking spaces at times. Otherwise it was fine.

michael clemens  |  Overall Experience 
Rating:
5.0

It so clean and secure

Jose Parabal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosemary Gredler  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Suzanne Arnits  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Aimee Robinson  |  First Impressions 
Rating:
5.0

Price increases twice in one year. This not good, had no choice to find other options to store my items.

MARY MILLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene Arnold  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemary Gredler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ray leggett  |  Overall Experience 
Rating:
5.0

Professional and courteous staff!

Marylyn Kilcrease  |  First Impressions 
Rating:
1.0

Something leaked in to my unit from the unit next door and nothing was done about it ruined a mattress and some other things

David Bishop  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES KIRKLAND  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosemary Gredler  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

robert shettles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa Mcmurrin  |  Overall Experience 
Rating:
5.0

The north Auburn storage was perfect and the staff were great. Please remove the south auburn storage shop from your toll free U-Haul center as they referred me to a store that's closing down and caused a lot of unneeded frustration. But keep your north Auburn store running as it was great

Grant Hawley  |  First Impressions 
Rating:
5.0

Excellent customer service. Thank you so much for being flexible!

maria roel  |  Overall Experience 
Rating:
5.0

Thank you, thank you, the only thing the you don't have and why I move is a bigger storage, bigger units like 10x30 in size, the way the employes conduct them self, the place is everything exellent, except ther sizeses of the units, uhaul need to build bigger units, thank you, Shirley and John

JOHN ROSS  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful. Julie was exceptionally professional and polite.

Albert Ndlovu  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dolores Rau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danny Stevens  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Patricia Thomas  |  First Impressions 
Rating:
4.0

Just every time I would go the bathrooms are already nasty in the evening time but other than that you guys were good

Jimmie Barnes  |  Overall Experience 
Rating:
5.0

In summer, access closing hours could be up to 8:0 pm

Albert Ndlovu  |  First Impressions 
Rating:
3.0

Very warm Inside when the tempeture outside is hot. Too hot to do much inside for too long! It's very hard to get ahold of anyone by phone your sent to call center at times spending 3o mins or more on hold.

Sandra Powell  |  Overall Experience 
Rating:
5.0

Everything is good

Ki Kim  |  Overall Experience 
Rating:
5.0

Busy place, but obviously customer-oriented. Vicky (I hope I got her name right) was patient with customers and staff even though the work place was hectic. All staff quite courteous and helpful in spite of the pressures of a very busy day. My thanks to all.

Donald Lenk  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John Etheredge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Desman Abran  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Sam Adolor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vicky Brown  |  First Impressions 
Rating:
5.0

Excellent facility! Would highly recommend! Staff is great and facility is always so clean!

Susan Holland  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Danee Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dolores Rau  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheryl Jakobsen  |  First Impressions 
Rating:
3.0

There were some shady people that were your customers I’m sure you can’t help that. We saw a possible grab and stash from a kid on another unlocked vehicle so I know that area is crime ridden.

Jami Barnett  |  Overall Experience 
Rating:
5.0

Thank you for your help and working with me to get my storage tool unit emptied .And will refcomemmebd you for all the years excellent Service! I will recommend you to anyone I come across Who could use your service!!!

Roxanne Bradshaw  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Madison Hill  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tou Hang  |  First Impressions 
Rating:
5.0

U-haul made moving in and returning your truck the most memorable I was in a very bad situation they gave me a very good deal on a truck I ended up I ended up returning it A-day late and I did not charge me I Wasn't able to refill the gas tank but half way but half way and they were so understanding They made my life a little bit easier easier I want to put a thank you on everyone that helped my moving process yes better and manageable thank you to u-haul

Rane Cook  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Taylor Polson  |  First Impressions 
Rating:
5.0

Layla, Vicky, and Tanner were all a huge help! Uhaul corporate messed up our reservation at another location so we were sent to Auburn North where Layla and Vicky graciously cleaned up corporate's mess. I highly recommend this location.

Blake Yutuc  |  First Impressions 
Rating:
2.0

The new management is crap. Would not let me make partial payments so I fell way behind when I could have been making payments every other week to get caught up. So I had to do a move out deal. They never answer the phone at this location. Have to go in to get the simple questions answered. I will never use uhaul storage again.

Chaleen Long  |  Overall Experience 
Rating:
2.0

Changed access hours unannounced lots of break ins apparently

Gregory Osstyn  |  Overall Experience 
Rating:
3.0

Overcrowded with trucks/vans, such that they’re filling up spaces across fro loading ramp, making it difficult and dangerous to back a trailer up the loading ramp.

Eric Tucker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathy Penne  |  Overall Experience 
Rating:
5.0

The stuff is great!!

Breaumond Rhodes  |  Overall Experience 
Rating:
5.0

My experience at this u-haul location has been wonderful for over seven years. From getting propane refills, renting trailers, storage, and u-box containers.

david tinius  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD SHOUSE  |  Overall Experience 
Rating:
5.0

Efficient and super easy process!

Sara Friesen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Don Voeller  |  Overall Experience 
Rating:
5.0

Superior and uncompromising by comparison

Susan O'Neil  |  First Impressions 
Rating:
3.0

Roof leak over my couch, this is the mayor reason why I moved out.

Carlos Padilla  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Angelina Lui  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James Bentley  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Will Wyatt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christophe Bakonga Bokako  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl Worley  |  Overall Experience 
Rating:
5.0

Our experience with the UHaul Supercenter Auburn team was absolutely positive and we heartily recommend them for anyone with a simple or a complicated move. The management and crew were beyond helpful, capable,and knowledgeable. We could not have proceeded through the stages of our large move without their knowing and watchful eyes. My partner and I were recognized by every staff member, and our move was fully tracked by management and staff throughout the entire process. I would not have had the trust to commit to the U-Box service without knowing that the management team would be on top of scheduling the boxes for packing, moving, and transport out of state. Their recent changes in storage area hours and rental policies effectively mitigated the impact of non-storage activities. I applaud the management team for their willingness to adapt the storage rental and facility policies to protect the safety of UHaul customers. Beyond the policies, they also carefully and consistently watch the security camera feeds, and maintain a strong presence with frequent walk throughs. Attention UHaul Corporate: UHaul SupercenterAuburn management and staff are a DREAM TEAM. Please continue tp provide them the autonomy they need to respond to any shifting challenges at this facility.

Janeane Harwell  |  Overall Experience 
Rating:
5.0

Very impressed how clean the facility was and that the building is monitored by security! Staff was excellent! Highly recommend!

Susan Holland  |  First Impressions 
Rating:
5.0

Thank you!

CHELSEA EICKERT  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Terri Danz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa Mcmurrin  |  First Impressions 
Rating:
3.0

There was no lock in the locker so I had to go to the office to get it which makes the online move-in option worthless. It was also secured with a super strong zip-tie so someone from the office had to come out to break it for me. The limited access hours are a problem as I planned to organize my storage over the holiday but the office is closed so I can’t access my storage on that day.

Anastasia Giannoulas  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William Freeman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shabriana Demps  |  Overall Experience 
Rating:
5.0

Staff went above and beyond to accommodate me, even went as far as helping me unload a few items to get me out quicker because I had stayed a few minutes behind closing time to finish unloading and to drop off equipment.. Don't remember his name, wore a Scooby-Doo hat, but he deserves a raise!

AUSTIN WILBANKS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa Mcmurrin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lorna Kushnieryk  |  Overall Experience 
Rating:
4.0

Employees are friendly and courteous making check-in a pleasant experience. Building interiors are extremely clean and comfortable. Could use better organizing outside though.

Darilee Ibsen  |  Online Move In 
Rating:
5.0

They were super helpful.

Santiaga Hernandez  |  Overall Experience 
Rating:
2.0

The associate who helped me, Vicki was wonderful. They were understaffed and the wait was horrible, lines were long and the customers were angry. Not a good experience but Vicky was so helpful and doing her best to keep everyone happy

ANNA JOHNSON  |  First Impressions 
Rating:
5.0

I hope the hours for store closure get better. How about not 7 pm; but, go for closure at 11:00 pm or 24/7? Thanks for the excellent customer service at the door first time!.

Brian hutchinson  |  First Impressions 
Rating:
5.0

The girls in the office were so accommodating and friendly. Professional but great sense of humor.

Catrina Costanich  |  First Impressions 
Rating:
3.0

The lock was not in my locker making the online ordering and check-in worthless because I still had to go to the office and speak to someone to get my lock. I already unloaded my car and went to the locker before I found out it wasn’t there, so I had to leave my things unsecured to go to the office. I wasn’t impressed with the attitudes of the people in the office who seemed annoyed I was asking them for the lock

Anastasia Giannoulas  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Anita Rang  |  First Impressions 
Rating:
5.0

THE NEW GENERAL MANAGER IS AMAZING!!!

Breaumond Rhodes  |  Overall Experience 
Rating:
4.0

I had never used a storage facility before and I was skeptical. I was very surprised at the ease of the rental process and the cleanliness of the facility. I would definitely use this (Kent) storage facility again.

terrie white  |  Overall Experience 
Rating:
4.0

The bathrooms for the customers were not well stocked and hadn't been cleaned in too long. Otherwise this place was wonderful. I am thinking of moving all my storage to this facility.

Kyla McDonald  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JAIME WILLIAM MARTINEZ  |  Overall Experience 
Rating:
5.0

Continue to give great service

kevin hardy  |  First Impressions 
Rating:
4.0

The only thing is I walked away not knowing when my bill is due, how much my monthly total is, or how to even pay monthly. I’ll have to call today to find all that important information out!

Kathy Jordan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alberto Beltran Sandoval  |  Overall Experience 
Rating:
5.0

Staff were so helpful and friendly!

Jadyn Campbell  |  Overall Experience 
Rating:
5.0

It was the best place I had real team members working together, they kept everything clean, and i will tell everybody how you kept up, the cleanest, and I know I'll be be back again if need you to storage my stuff again. Thank you for you hard work that you give to your community. Stay out there we work together this Thank everythinf, sign Mel Moses

Melvin Merritt Moses  |  Overall Experience 
Rating:
1.0

My stories got broken into and I did the whole process that they provide you and at the end didn't help me with anything even with the insurance company couldn't do anything because I didn't have enough proof or receipts for my items I have stored away and and then expected me to pay rent for the following month so I decided not to pay them at all because I didn't feel that the next stuff I would to bring in would not be secure and so that they won't take no action for so I wouldn't recommend U-Haul at all to secure my stuff in storage since my unit was on the second floor with needing to have a U-Haul card to access building and elevators so how do you lose some big wheels that are Chrome and shiny with new tires and bunch of stuff and boxes leave the building without being noticed

Cesar Sanchez  |  Overall Experience 
Rating:
1.0

I was wrongfully accused of something I didn't do and locked out of my storage and no one ever even asked me or let me know what happened

SARAH ALVARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor Tsan  |  First Impressions 
Rating:
3.0

It was very confusing to figure out where the unit we rented was located. THey could have ben more specific as to where our unit was located

Mary Snyder  |  First Impressions 
Rating:
5.0

Love the staff, been there for almost 8yrs. Highly recommended.

Andre Alexander Moton  |  Overall Experience 
Rating:
2.0

James the manager is rude and picks and chooses whom he is nice too..he is big on stereotyping. Which isn't fair plus he makes decisions based on one sided stories isn't fair by any means. Then when His decision was made he left and went on vacation. That is not how you do or run a business. The facility ALWAYS has garbage and junk all thru out the parking lot. So if you got rid of him and another worker that works in the office then it would be ok...until then I give you 0 stars and wouldn't recommend it to anyone.

Candice Potts  |  Overall Experience 
Rating:
3.0

Just wish the entry and elevator worked better. I sat and waited 15 minutes for elevator

chrishten fine  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mary Jarrett  |  Overall Experience 
Rating:
5.0

Muy agradecido con el personal.

Alberto Beltran Sandoval  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlene butcher  |  Overall Experience 
Rating:
5.0

The best thing I loved about the storage facility is the security. The building was chilled just right. Sense I used the facility doing the height of the summer heat, it was a welcome relief to walk into that cool building. Anytime I had a issue the staff was always their to get it resolved.

Brenda O'Neal-Mccray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin J. Ortiz Aparte  |  Overall Experience 
Rating:
4.0

Bathroom was horrible with no toilet Paper or seat covers available in either Bathroom. I was therein the a.m and again in the p.m bith times messy

Gregory Osstyn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Simeona Faumuina  |  First Impressions 
Rating:
3.0

I had to move out after 7pm and the main doors to the storage were closed at that time, which is out of business hours for U-Haul, but not for their customers. Here is the situation: using the lateral door is a pain on the neck because you have to make sure the load was perfectly fitted to cart's size, otherwise you need to find ways to make it fit. Also, the lateral door should be only used for emergency as opposite to operational door. It is very difficult to get out specially when you have to move multiple carts at the same time. Also, there was a time when a lady tried to use their card and we were 'stuck' outside the warehouse for 20 minutes... yes, it is a security mechanism for U-Haul and very insensitive for customers waiting outside. I was there at 8pm awaiting for the door to open, while the GM was enjoying time with his children at home !!! U-Haul you could do better at balancing your Pentagon-like mechanism with a more sensible customer focus approach.

Jose Vazquez Arellano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Green  |  First Impressions 
Rating:
3.0

The service was a bit wanting. The lady that took my details seemed like she was being rushed and had other places to be, even though my husband and I were the only cutomers there at the time. She took the form I filled in and botched all our names and contacts. Not sure whether she has a problem reading or just didn't like having us there. Anyway, I'm now going to have to correct all that in my next visit. Waste of time. The guy that showed us around though was awesome. He should get a raise.

Chao Boli  |  First Impressions 
Rating:
5.0

I just rented this weekend. Been there twice but I did notice a lot of garbage at the front door that people just left. That is so disrespectful to u haul and there customers. Other than that the place is very clean.

Teresa Mcmurrin  |  First Impressions 
Rating:
5.0

Y’all treated me like family during an extremely difficult year. Your understanding and going above and beyond for and with me is priceless. I cannot thank you enough.

Stephanie Gaspar  |  Overall Experience 
Rating:
5.0

Ended up not needing it, but the employees were great! I sat in the parking lot for five hours waiting for my loaders to come.

Rachel Buschelman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VORSHAYN WARE  |  First Impressions 
Rating:
5.0

Good service , but storage card key difficult to use .

ELVA ROBLES GUZMAN  |  Overall Experience 
Rating:
4.0

Only issue i had was when i was going to unload stuff out of my truck onto a cart&take it inside to put in unit, but there was a young man inside the building that i wasnt sure about who he was or why he was standing there just inside the glass doors. I was alone, new to the place&at that moment, i was terrified So i just bagged it, decided i'd just wait until today&i left

MICHELLE LANE  |  First Impressions 
Rating:
5.0

Friendly staff. Units are clean and access times are reasonable.

Sarah Franklin  |  First Impressions 
Rating:
5.0

I'm having problems to enter the storage building my card key isn't working sometimes

ELVA ROBLES GUZMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VINCENT ROGERS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brenda O'Neal-Mccray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tuere Sala  |  First Impressions 
Rating:
3.0

my unit was broken into

Aleta Jean Blakeslee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TaSheana Sargent  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mercedes Marquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roman Makovetskiy  |  First Impressions 
Rating:
5.0

Very good storage space and location. Very clean.

James Vahrenwald  |  Overall Experience 
Rating:
1.0

Rude staff. Unhelpful. Lazy. And inpatient. No soap or toilet paper in bathrooms. Also what made me more upset is them cancelling my reservations after we had called them to say we are running late. And the no worries. 15 minutes later reservations were cancelled. Uhaul workers have no clue what they are doing. And they really don’t care about people or helping anyone. They don’t care about your needs. Please get people in that actually care. Please hire people that will do there job right !!!!

JOY STAVE  |  Overall Experience 
Rating:
5.0

Angelina was exceptionally friend and professional!

WILLIAM BLAKE  |  First Impressions 
Rating:
5.0

The place was very clean with a state of the state of the art security system. I love the security card and how it worked. I put my lock on the latch after closing the door but forgot to slide the latch to the closed position. When I used my card to check out, it indicated my door was opened. I went back and it looked okY but after further inspection to lock was in place but the holes didn’t line up so the door could still be opened even with the lock on tbd latch. Thankful for the state of the art monitoring system. The place is very clean and very well kept. I would use this place again in a heart beat.

Marcelino Soriano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie Hanisch  |  Overall Experience 
Rating:
5.0

The facility is amazing, the service is great, the storage is easy to load and unload into. The only issue I ran into was accessing the storage unit later in the evening, since we finished packing all of our stuff and loading it onto the UHAUL truck in one day it took a long time to finish, I had to return the truck by midnight and was under the impression that the storage would be open later in the evening, not necessarily midnight but 10PM seems reasonable (realistically I should have checked but I assumed). But unfortunately it closed at 8PM which is really early and so instead of being able to return the truck in time, I had to wait until the storage unit was open in the morning to load all of our stuff into the unit and return the truck. Other than that, I absolutely love this storage unit and the service.

Daymon Eng  |  First Impressions 
Rating:
5.0

Best place I’ve ever used for storage. Rates are good, plenty of carts available, clean units, and I like all the security measures in place.

michelle haggerty  |  Overall Experience 
Rating:
5.0

The facility is clean and very secure. The system alerted me that my door was still open when I used my access card to check out, not realizing I put the lock on but did not slide the bar to make sure the latch was secured. Thankful fo the system in place because other places don't have that feature.

Marcelino Soriano  |  First Impressions 
Rating:
4.0

Check in procedure seemed redundant. A lot of what they were filling out I already had completed online. Staff was friendly and helpful. The price I ended up paying when I received the unit was $5 more than what my reservation stated. Nobody there had a definitive answer as to why. But, when you need a unit, and pretty much the whole center and town are booked up, you can't complain too much.

Kevin Reynolds  |  First Impressions 
Rating:
1.0

I’m so upset and my experience with uhaul was awful. First I had to be in the phone for an hour to talk to a real person. And they couldn’t help me. Then they transferred me to some one who could help say in phone for another 45 mins. Person answered hello and click got disconnected. Called back and waiting again. Couldn’t get a access code after we made reservations for a unit. And the lady that helped us talked so much about everything. Her husband finger got cut off. She went in and on about that. There were 8 to 9 people waiting. Some walked out. And out truck rental. A/C didn’t work. Oh and a lot of problems. I don’t complain ever. But worse experience ever.

JOY STAVE  |  First Impressions 
Rating:
5.0

There was no dust or dirt on any of my items

linda gray bird  |  Overall Experience 
Rating:
5.0

Awesome! James the manager and staff will go above and beyond for the customer! Thank you

CHRIS NEAL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melliza Roque  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Hsu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Bishop  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS GALLEGOS  |  Overall Experience 
Rating:
5.0

I had an outstanding experience using this local storage service. I’m very happy with the unit we had and how secure, accessible, and pleasant it was. My interactions with the staff here were wonderful, and I think this manager is doing an excellent job. My only complaints are at the corporate level. My first is communication accessibility. The customer service experience by phone is at best frustrating and at worst a complete failure. There really needs to be a local number for clients to use to ask questions, report issues, etc. My second issue is with the current trailer/truck shortage. It is is ridiculous to allow people to make reservations for trucks/trailers when you know you will not have them available. I would not have been notified until 3 days prior to our move that we would not have a trailer, and then would have been forced to use pods. Thankfully, I heard of this shortage early and was able to buy one of the handful of remaining trailers in our area, but it sickens me to think of the many people who didn’t get this heads-up and were forced to pay much more for pods at the last minute. That feels so shady. Either do what you need to do to get trailers and trucks back to the locations that need them (hire drivers/shipping?) OR offer customers a price match for the available services. Without proper notice, it’s unreasonable to treat customers with such disregard. It would be wonderful for Uhaul to care enough about their reputation for customer service that they took care of their customers in this way. The other thing (which I think is really beyond your control) is the size of parking lot/difficulty of space to maneuver. This is something I know you’re aware of. As it is, I would use this location again and again for the staff experience and facility experience I had. I will not be looking at U-Haul on the other end of our move, because I don’t want to deal with the corporate practices of your company again.

HALEY MEIER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ALEXANDER CARROLL  |  Overall Experience 
Rating:
5.0

Great Staff and my whole experience there was wonderful!! Great management

Breaumond Rhodes  |  Overall Experience 
Rating:
4.0

The hours could be a hassle at night

Joe Schmutzler  |  Overall Experience 
Rating:
1.0

Had to wait 30 min to be assisted,the u-haul rep that I had was in training The Manager that was on duty/site,had to assist The UHaul Rep,was told I'd have 24hr access,to my unit when I reserved my unit,I then asked again about my 24hr access to my unit and first month free,I had to call the reservation line as trying to reserve online wasn't happening as it wouldn't let me select what unit I was trying to reserve online. I also asked The Manager and The other UHaul Representative if I had to 24hr access again before signing payment receipt. I feel I should be give another month free,as I paid for asked and was told that I had 24hr access, otherwise I'll go to another location,a better price and a refund.

Jimmie Barnes  |  First Impressions 
Rating:
5.0

Super clean and well lit. Lots of loading ramp options etc. Everyone working was soooooooo helpful.

SARAH EARP  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annette elledge  |  First Impressions 
Rating:
4.0

Very convenient and very well maintained. I've always had my needs taken care of.

Thomas E Graham Jr Elliott & Morgan BLDG Maint. L  |  First Impressions 
Rating:
5.0

very helpful with emails for instruction and information reguarding my unit.

Daelyn Polina  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chelsea Rapoza  |  First Impressions 
Rating:
5.0

My family have been very stressed over the mortgage lending issues that have been going on. Because the closing date was pushed back, we had no clue what to do. Amber, she made our day. She took the stress out of our situation by being so nice and explaining everything about the process we felt so comfortable. Our family have never experienced anything like it. During one of the most stressful time of our life, Amber helped us get organized and took the stress out of our life. Thank you Amber, we really appreciate it. We are definitely going to use this service again.

Andrew Kim  |  First Impressions 
Rating:
4.0

Bathrooms were in need of maintenance and cleaning at times.

Rene Jolly  |  Overall Experience 
Rating:
4.0

Service was good, although not enough people to process quickly. You really need to join the 21st century and have an online process. Also, the access hours for the storage center are ridiculously short. I would likely direct someone to a different location. This would be 2nd at best.

Joe Schmutzler  |  First Impressions 
Rating:
5.0

I always have the best experience with this company, staff is wonderful and the facility is ckean.

Charlene butcher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Mooney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Flo Hossfeld  |  First Impressions 
Rating:
5.0

Angelina and Jessica are phenomenal!!

William Blake  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lincoln lewis  |  First Impressions 
Rating:
5.0

It was a great experience for two years! Enjoy it! Surprise everything was move out last Monday and of Course it was empty for couple days then literally came by Sunday to let them know I wanted to terminated my account on Sunday. I Literally didn’t have the chance to check it for the the last time but I guess its was rented out right away so I didn’t see it for the last time! But overall good experience would recommended in the future! Thanks for serving my stuff for the last two years!!

Sakyrine Nuor  |  Overall Experience 
Rating:
3.0

I would have given a 5 star review except for the fact that staff told me they have no lock removal help when I lost both sets of keys from the padlock I bought there, the day before I terminated my agreement with them, again I asked if they had staff that could help remove the padlock, staff said said yes, but for a $50 fee, I rented for 6 mos. , I ended up buying a lock picking set off amazon and was able to pick that piece of crap lock in two minutes, anyway, nice facility, but staff should help reach out to people who have issues such as this.

Walter Haugen  |  Overall Experience 
Rating:
5.0

Great service and security at the North Auburn location.

Mark Fare  |  Overall Experience 
Rating:
5.0

Thank you Uhaul for the great customer service and customer assurance.

Neriah Quinata  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rayann delosangelas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daris Hall  |  Overall Experience 
Rating:
1.0

This has literally got to be the dumbest UHaul location I’ve ever met in my life. Not only did they never pay any attention but I flew over there and signed a piece of paper to close everything and donate my items. They continued for years after to tell me I was still being charged and the storage unit was still being held. They continued to call everyone I knew that they had a phone number for. I called so many times to clear it up until I could no longer deal with their stupidity. How the heck this place is still running with the same management, I do not know. Incompetence is putting it nicely.

Kayla Gainey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA HARRIS  |  Overall Experience 
Rating:
5.0

Beat uhual facility in the state of Washington. Best Manager ever James panillie great attitude great leader and a great man all around!

VICTOR GARCIA LOPEZ  |  Overall Experience 
Rating:
5.0

I would like say thank u the storage i had was for some one that was in need and dident have anywere to go or put his stuff im sad that we never got it switch in his name i thought he was a friend but he was only useing me and your storage unit .at the time i thought is was the right thing to do but in the end its my name and my problem it dident get paid luckly nothing was mine u guys were the best u informed me tons of times u were two nice u gave me and my friend more then enuff time to pay gave diffrent way s to pay u were never rude and wont to say that im sorry and this place is the best place to store your stuff .its heated the prices are great the staff is never trying to bother u there is nice bathrooms that some people disrespect there sould be card swips at them so u can try to pin point the ones miss useing something that is a blessing to have not one but two .theres nothing bad i can say other then the few people that miss use it .i messed up by helping some one that i sould of not helped and he lost his stuff and i wish i never did that and thank thank thank uhaul and hats down to every one who works there and the new people that watch the place at night they are perfect for your place and they are there for u guys and that was a great thing for that place .thank u again and if anyone needs a place to store there stuff this is the only place u sould go .#1

Patrick Bernert  |  Overall Experience 
Rating:
5.0

Love the new internet check in.

Myrna I Contreras  |  Overall Experience 
Rating:
5.0

I have been in this U’Haul facilities off and on for probably 20 years or more,I left a few times but would come back shortly after leaving.

DONALD MCMURRIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOEY PRICE  |  Overall Experience 
Rating:
5.0

Thanks for all your help James and your crew!

Allan Paraoan  |  Overall Experience 
Rating:
5.0

Didn't need to get into the unit too often, but every time I did it was easy and clean. No problems at all; excellent place to store anything. Thanks guys!!

Alice Deroshia  |  Overall Experience 
Rating:
5.0

The people that helped me were so sweet and helpful. It's my first time keeping storage with your company and it was a delightful experience.

Jaqueline Furback  |  First Impressions 
Rating:
1.0

When I moved out I found that a lot of my stuff was missing and no seems to know what happen to it

Kenneth Anthony Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Pablo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERLEY BAZILE-LEWIS  |  Overall Experience 
Rating:
2.0

Besides them breaking the contract every month. The units were okay. The groups of tweakers that shave and shower in the bathroom. The trash left everywhere on the loading dock and employees that refuse to be accountable for the company they work for. 10/10 would not recommend.

Aaron Castor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

annetta monk  |  First Impressions 
Rating:
4.0

Took a week and a half to get someone on the phone to let them know I’d vacated my unit. Stopped by a few times, too. Waited 15 min at least and left because in was tired of waiting. Not blaming the employees, they’ve always been great, just maybe more staff would be nice. No one answered my email either.

Annette Charles  |  Overall Experience 
Rating:
4.0

For the most part the experience I had at this facility was very good.

WALKER TAYLOR  |  Overall Experience 
Rating:
5.0

This Uhaul hands down the best in the Area?!

Breaumond Rhodes  |  First Impressions 
Rating:
5.0

The manager James is amazing

Breaumond Rhodes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline wanjiru  |  Overall Experience 
Rating:
5.0

I have had not experienced to access my 24 hours storage since fall 2017. The Interior climate storages are really good protections from all seasons.

Michael Alan Collins  |  Overall Experience 
Rating:
1.0

They loocked me out for no Reason and then they try to make me pay for a system error

Gustavo Diaz Ortiz  |  Overall Experience 
Rating:
5.0

I love this facility they are always so helpful and always super understanding

ROSA FRANKLIN  |  First Impressions 
Rating:
2.0

From setting up my U-Boxes and pick up/ drop off all the way to set up to unload the u-boxes into the storage unit was a head ache, several times I had phone conversations, it seemed like people just weren't hitting the "save" button and nothing was being saved.

Kyle Wilhelme  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gustavo Diaz Ortiz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcela Hernandez  |  First Impressions 
Rating:
5.0

After an unfortunate incident the night before we moved things into storage, the staff was extremely helpful and courteous and made the move in a breeze.

Stephanie Smith  |  First Impressions 
Rating:
5.0

Good job

Cruz Aguilar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carlos bermudez  |  Overall Experience 
Rating:
5.0

This storage facility was totally awesome. James the manager runs a very good U-Haul storage unit. Every time I called he was helpful his staff was helpful everyone there at that facility was totally awesome to me. I would rent time and time again I recommend that this facility is very caring and understanding and very responsible and secure.

cindye Eddington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRICIA BURCH  |  Overall Experience 
Rating:
4.0

Having the uhaul and storage in the same place was very convenient. Staff was very kind and helpful. On complaint is the lights turn off and the unit and “hallway” goes black? I have to walk up and down the hallway waving my arms to get the lights to come back on, which is very inconvenient when I’m in the back of my unit.

Kathleen Cummings  |  Overall Experience 
Rating:
3.0

I pre-booked a specific storage facility a couple of weeks in advance. When I arrived they had no record or could not give me the unit I booked.... which was the only reason I booked this particular location. Staff seemed frustrated at this, like somehow it's my problem they couldn't give me what I booked. Then, with a 26' truck, fully loaded they gave my a storage until on the other side of the property on the second floor... So, no, I would not recommend this facility.

Toby Rigby  |  Overall Experience 
Rating:
5.0

Great Customer service

mark ayers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nedina Nichole Wetzstein  |  Overall Experience 
Rating:
5.0

Fast and easy reservation/check-in. Great facility and staff.

william eskridge  |  First Impressions 
Rating:
5.0

I had my storage unit for at least 4 years, as did both my brothers. I have also rented numerous trucks and they have worked great. Thank you for your great service

GLORIA ABBOTT  |  Overall Experience 
Rating:
1.0

One of the worst experiences of my life. EVER

Kayla Gainey  |  First Impressions 
Rating:
5.0

Customer Service has been above and beyond at every point. I highly recommend for all your needs! Very Satisfied thus far for my storage needs! U haul has always been my moving partner!

Enidina Laranzo  |  First Impressions 
Rating:
4.0

Great storage options and accessibility. Staff always friendly and helpful. Only complaint was trying to close my account when I moved to a facility closer to my home. I emailed that I was vacating my

Susan Johnson  |  Overall Experience 
Rating:
5.0

Very helpful and professional I like them

Ahmed Mohamed  |  First Impressions 
Rating:
5.0

Very helpful and professional I like them

Ahmed Mohamed  |  First Impressions 
Rating:
5.0

I had the most awesome experience with this particular U-Haul out of all the U-Haul is that I have tried they are the most experienced helpful. I can only say God is with you made your U-HaulExperienc

cindye Eddington  |  First Impressions 
Rating:
5.0

Great service, thank you.

Lisa Rhodes  |  First Impressions 
Rating:
4.0

except the card did not work alot times and i got locked out and made my moving out situation bad. other then that was great

Angelica Guptill  |  Overall Experience 
Rating:
5.0

the gentleman that initially helped me from the begging was great. then i came back another day and couldn't get in and another younger guy was so great so quick willing to help.

Angelica Guptill  |  First Impressions 
Rating:
4.0

Overall, this location was understanding towards me whenever I had a concern or was upset. Sometimes it felt invasive of where I was going when I'd leave and arrive, but it stopped. I'm happy, thx!

BREANNA HARTHAN  |  Overall Experience 
Rating:
5.0

No comment

Timothy James Phelps III  |  Overall Experience 
Rating:
4.0

Card key takes several attempts to work. Initial staff who rented original unit did not know how to set up auto withdrawal and said I had to come in person to pay every month...that was not correct.

Susan Ableidinger  |  Overall Experience 
Rating:
5.0

I really was impressed by the staff’s professionalism, friendliness, and customer service (especially Alison). I was very happy with my experience and would recommend it to my friends.

Alan Mason  |  Overall Experience 
Rating:
5.0

I like the security features.

Natalia Perkowsky  |  Overall Experience 
Rating:
5.0

My worker was great and patient

tracy mcdowell  |  First Impressions 
Rating:
4.0

No additional comments

Owen Applequist  |  Overall Experience 
Rating:
5.0

Never a problem great place great help.

KELLY FJERSTAD  |  Overall Experience 
Rating:
2.0

Young people may know how to multitask w/ personal phone calls on their headsets while renting me a storage unit BUT it’s a little strange to determine if they are talking to me or on the phone.

gene dexter  |  First Impressions 
Rating:
4.0

Sometimes there is a long wait before you can be helped. Always happens when only one person working

karen kerr  |  Overall Experience 
Rating:
2.0

Worse move out experience ever. Still received emails and mail stating non payment when we had moved out on July 25th. Got letters as recent as August 13th postmarked. Won't recommend.

Anne Stockwell  |  Overall Experience 
Rating:
5.0

This is one of the best U-Haul stores I’ve used in the last 25 years.

WILLIAM BETTS  |  Overall Experience 
Rating:
5.0

Dont have any

tasha brown  |  Overall Experience 
Rating:
3.0

You need more staff on at high traffic times. I tried calling direct to Frontage Road and was transferred to a registration desk twice. That was frustrating not being able to speak to someone.

Linda Vixie  |  Overall Experience 
Rating:
1.0

My "move out date" is 6/26/19 when I gave my card to the fat girl w/pink hair. She said I would receive an email confirming my vacate but never did and you have never returned my calls! you suck!

GAYLE HIBER  |  Overall Experience 
Rating:
5.0

The two ladies at this store were phenomenal! Two of the best ones I’ve ever come across in the 20+ years I’ve been renting equipment from U-Haul. Courteous service and total professionalism.

WILLIAM BETTS  |  First Impressions 
Rating:
5.0

Good

shawn colschen  |  First Impressions 
Rating:
5.0

My items were in storage for almost 3 years and the facility was so clean that when I removed my items, they were still clean and in exactly the same condition as when I put them in storage!!!

Eileen Heeter  |  Overall Experience 
Rating:
5.0

James and the team are great.

DANIEL STURTEVANT  |  First Impressions 
Rating:
5.0

U-Haul made everything very easy from picking up the truck to dropping off in storage.

Erin Elston  |  First Impressions 
Rating:
5.0

Great place of buessniss and very nice and clean.

Wayland Davis  |  First Impressions 
Rating:
5.0

After initially getting a trailer that wasn’t going to work for my vehicle on a one way trip from Seattle to New Orleans, I was given a refund and only paid for one day use. Customer service was great

Megan Killey  |  First Impressions 
Rating:
5.0

We had a great experience at this facility. The staff was friendly and helpful.

Vern Haerling  |  Overall Experience 
Rating:
4.0

very friendly and helpful

Kathy Penne  |  First Impressions 
Rating:
4.0

The only problem is that I was never notified that the boxes had been transferred to Auburn from Seattle...

John Scherer Care of SCLLC  |  Overall Experience 
Rating:
4.0

There is always a line when I go into the office to get assistance but otherwise it was really convenient.

kara armatis  |  Overall Experience 
Rating:
4.0

Received what I paid for.

Matthew Carlsen  |  Overall Experience 
Rating:
1.0

I will never do business with U-Haul again and I will let everyone know to never use this company. They gave me a damaged box, and charge me twice. Horrible company horrible customer service.

Cassie Spitters  |  Overall Experience 
Rating:
5.0

Staff was amazing!

lenin Alvarenga  |  First Impressions 
Rating:
4.0

Upon move out, being required to sweep out the unit is not a big deal, however it becomes a big deal when there is no trashcan in the facility to throw away dirt, dust, loose ends.

TAMMY CLARKE  |  Overall Experience 
Rating:
4.0

Thanks for respectful service

VALERIE fashanu  |  Overall Experience 
Rating:
4.0

very good service all things considered

daniel frisella  |  First Impressions 
Rating:
5.0

Storage facility is clean, well maintained, and secure. Elevator is spacious and bathroom convenient. Lots of carts too. Been happy with the facility and staff and would recommend to others.

Stanton Richard  |  Overall Experience 
Rating:
5.0

The guy that helped me was very helpful and nice

Julie Cruz  |  Overall Experience 
Rating:
2.0

Way too expensive and I'm pretty sure a covered wagon could have got my stuff moved quicker. The container was clean and secure..dry. The people who dropped off the container were very friendly and he

mark hennes  |  Overall Experience 
Rating:
5.0

Good job

Daniel Allen  |  Overall Experience 
Rating:
4.0

The North Auburn Staff was very polite and helpful. I would recommend James and his Staff to others.

Daniel Allen  |  Overall Experience 
Rating:
3.0

My name is Stephani Haubert, not Stephanie Hobbert My only no leads to, too expensive compared to other storage similar storage places.

stephanie hobbert  |  Overall Experience 
Rating:
5.0

Quick and easy set up. Deals available for 1STmonth free storage W/rental of a u-haul. Buildings and units very secure and clean.

Angelina Maryann Chorlian  |  First Impressions 
Rating:
3.0

I didn't have to change to visit this location but customer service was good... I'm satisfied with what they done for me.

Theresa Crout  |  Overall Experience 
Rating:
1.0

I brought my furniture to uhaul storage in great condition but when I moved out of the storage unit there was a big wet spot on my couch.It was from a sprinkler up above that leaked on my couch!? Lame

GUDMUNDUR STEFANSSON  |  Overall Experience 
Rating:
5.0

Large facility and couldn’t beat the price. I’m happy.

cameron gonzalez  |  Overall Experience 
Rating:
1.0

Highly recommend Cultural-Competency training to all staff and major improvements to the billing practices as well as the online friendliness/usability! A disaster in communication!

Min. Patterson  |  Overall Experience 
Rating:
5.0

Best price around.

cameron gonzalez  |  First Impressions 
Rating:
5.0

I was impressed by uhauls customer service, efficiency, and excellent communication. I would definitely recommend them and use them again if needed!

Gina Geisler  |  Overall Experience 
Rating:
5.0

Driver was amazing, friendly , courteous, efficient!

donna Karrer  |  Overall Experience 
Rating:
5.0

Great service and storage place.

CLEMENTE PARGA  |  Overall Experience 
Rating:
5.0

Got a storage pod. Both drop off and pick up happened when they said it would. All staff were very friendly and helpful. Highly recommended.

Niele Gillooly  |  Overall Experience 
Rating:
5.0

James Meneghini and all the associates were very helpful and understanding with the greatest professionalism and empathy I’ve ever seen. Thank you all and may God bless you.

alfreds opere  |  Overall Experience 
Rating:
4.0

I have mixed reviews for my uhaul experience. The uhaul in North Auburn is fantastic. Everything you might want and expect. But, uhaul’s roadside assistance is nonexistent. No response at all.

Zola Sheehan  |  Overall Experience 
Rating:
1.0

Facility is clean however alarms can go off for some reason and could give people heart attack. There's a big metal "hump" that connects the building on floor enough for your stuff to fall. Bad design

Gerald Ray Baricuatro Nable  |  Overall Experience 
Rating:
5.0

Great location and service.

Kristopher Brown  |  Overall Experience 
Rating:
4.0

Your staff was clueless, had to be transferred in circles to figure out how and who was on my accessibility to unit due to your representative who entered my information into your computer.

johnathan sims  |  Overall Experience 
Rating:
5.0

Five star service that’s for sure

anna griese  |  Overall Experience 
Rating:
5.0

Thank you for keeping my stuff months at a time when I couldn’t pay it.

Brandi Green  |  Overall Experience 
Rating:
3.0

I only had 1 issue with trying to add my husband on the account other than that i had no issues

ROSALINDA FRANKLIN  |  Overall Experience 
Rating:
4.0

Overall good but payments should be prorated. It’s unfair to charge for a month if the customer only uses the storage for a week or two. Plan your move so you don’t get overcharged.

Jeremy Hayes  |  Overall Experience 
Rating:
5.0

Sorry about not calling and checking out. I meant to on Monday but I Forgot. Thanks for being easy and Human.

Mark Anderson  |  Overall Experience 
Rating:
5.0

Great customer service from Brett! Very helpful and accommodating. Thank you Brett!

Andrea KEELING  |  Reservation 
Rating:
5.0

Seemed like a safe place to come in and out of. Well lit open area outside.

Maureen Mullen  |  Overall Experience 
Rating:
5.0

Quick convenient helpful

Randy Prock  |  Overall Experience 
Rating:
5.0

Great experience, very friendly employees.

Juan Fuerte  |  Overall Experience 
Rating:
5.0

Donnett at Customer Service saved the day due to a misplaced ignition key. All phone communication was terrific. Cashier at p/u point was very polite even tho she did not have good enough training.

Kay Ramos  |  Reservation 
Rating:
5.0

Go u-haul good job. Thanks

NOEL GUIRUELA  |  Overall Experience 
Rating:
2.0

I had a bad experience with ubox. I don't think this office was the main culprit (hence 2 stars). Another location supposedly altered my contract after the fact. This branch was almost helpful.

John Hansen  |  Overall Experience 
Rating:
4.0

Awesome storage facility and great staff. The guy at the front desk Brandon M was so helpful and instrumental in making the moving , renting and storing process easy for us. Brandon made it worthy!

ANDRE LEWIS  |  Overall Experience 
Rating:
5.0

The requested truck was available on-time, check out went without an problems or delay neither was there any problem in return process. There was some confusion in getting the truck to the right place

Shirley Cox  |  Reservation 
Rating:
5.0

We did not visit the facility, but they were excellent in the communication and execution of our Ubox delivery! Seamless, punctual, friendly!

Daniel Detherage  |  Overall Experience 
Rating:
1.0

Never will I refer anyone to use a UBox. You do not want comments or you would give people more than 200 characters. Horrible experience all around. I will be writing a letter to corporate about this

Monica HAZEL  |  Overall Experience 
Rating:
4.0

Very courteous and helpful staff. Rentals were clear and straightforward.

Allison Radabaugh  |  Reservation 
Rating:
5.0

All was great!

Tiffanie Depew  |  Overall Experience 
Rating:
4.0

The person was very polite, upbeat and knew what she had available and even recommended an easier way to fix a problem!

Reva Monk  |  Reservation 
Rating:
5.0

Very helpful and kept me informed of their progress. Great work!

PHILIP HERNANDEZ  |  Reservation 
Rating:
5.0

Great staff, helpful too. Amber was a great help..😁❤️

SUE BENNETT  |  Overall Experience 
Rating:
3.0

The way the billing works wasn't really explained well, but other then that this was completely satisfactory.

mike dunlap  |  Overall Experience 
Rating:
3.0

U-Haul should consider rental options other than monthly contracts for storage units.

Anthony Mariapain  |  Overall Experience 
Rating:
5.0

This is one of the BEST U Haul Storage I been to.

Vernon Dae  |  Overall Experience 
Rating:
4.0

Everyone was nice

latorria hudson  |  Reservation 
Rating:
4.0

Friendly staff and helpful

Robin Wiliams  |  Overall Experience 
Rating:
4.0

The employee that helped later in the day was fantastic. I wish i could remember her name. She went out of her way to help me since my box was put back in storage before I was done with it.

Lisa Otto  |  Overall Experience 
Rating:
1.0

Very inconvenient to have to deal with this location at all. Customer service is below sub par right down to the owner. This location is the reason I will never again use Uhaul.

JILLIAN LANDRY  |  Overall Experience 
Rating:
5.0

Great service

Marco Cuenca  |  Overall Experience 
Rating:
4.0

Facility is understaffed and it took over 15 minutes just to be seen. My ubox was not ready even though I called over 32 hours ahead of time

Whitney Bond  |  Overall Experience 
Rating:
1.0

Staff told me I had to list someone not living at the same address on my storage contract. I asked why they replied "to be responsible for my bill in case I defaulted, it is WA law". Learn the law!!!

Ginette Titus  |  Overall Experience 
Rating:
1.0

Please tell your employees to not lie. Trying to tell me that I have to supply two addresses as state law is a false claim. Your employee was rude and didn’t seem to care if I chose to be a customer.

Phillip Andrew Davenport  |  Overall Experience 
Rating:
5.0

Everything was really great, I recommend your company all the time.

Calvin Dillard  |  Overall Experience 
Rating:
4.0

I ended up needing 3 units and only one time did the person helping me offer the key to unlock the unit and sell me a lock.

Donna Kaye Madlen  |  Overall Experience 
Rating:
5.0

Very convenient location. Always felt secure. Just wish there was a light inside the storage unit.

CHRISTOPHER FRACASSO  |  Overall Experience 
Rating:
5.0

The young man who checked me both in and out, and assigned my unit, was courteous, friendly, knowledgeable, with a great sense of humor.

Virginia Gummel  |  Overall Experience 
Rating:
5.0

Everyone working here was very helpful and friendly.

Daniel Horn  |  Overall Experience 
Rating:
4.0

All was well. They were helpful fast and efficient.

amber smith  |  Overall Experience 
Rating:
5.0

Everything was good

KARISSA SMITH  |  Overall Experience 
Rating:
5.0

I do refer friends it is an excellent place Thank you for storing my personal items at a good temperature everything is perfect prices are great i only have good things to say, thanks again U Haul

roy popper  |  Overall Experience 
Rating:
5.0

This was a box that was dropped off in my driveway, Thank you all

Jim Russell  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top