Excellent customer service. Knowledgeable, well organized, attention to detail and it was easy to reserve truck, check out the truck, and to return the truck. Price was reasonable. Honest And the truck was very clean. We thank you for making our move stress free.
Synthia SCustomer Reviews for U-Haul Moving & Storage of North Auburn
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The facility was clean and well maintained. The climate control kept everything in good condition.
DAWN G | Overall ExperienceThe management was Superior to any agency I ever been to, the facility was cleaner than the hospital, I am amazed at the human capacity that this location displayed and everybody who works at this facility deserves an award, they are more reliable to their word then church agencies and far superior in handling situations than any church agency I have dealt with. This facility deserves an award in every employee and management deserves a raise
Ahmalak C | Overall ExperienceI left uhaul because I could never get a response to my complaints about my truck and transport rental. So I took my storage business elsewhere. As someone who had been in customer service for 20 years I believe communication is key. I reached out to U-Haul several times and my issue was never resolved.
ANDREA Z | Overall ExperienceThe bathroom needs more attention! Cleaning is always essential. The storage unit was ok and met my needs! It should be prorated if you exit before the end of the month and left it clean!
cheryl p | Overall ExperienceThis rating is because for 15 months we paid our storage & INSURANCE to protect our stuff. The storage next to ours leaked oil/gas under the wall & ruined so many items including some sentimental items that can't be replaced but our insurance didn't cover anything not my bed that was covered or any of my grandkids baby items or anything else, so I don't know why we have to pay for insurance....I would at least like my insurance payments back since it was money spent for no reason!
Aimee R | Overall ExperienceFelt like one person at the desk was not enough.
JENNIFER B | First ImpressionsI called the store And I guess was transferred to the All center. I was told at the time the store closed at 7 but the access was till 10 pm. I was excited because my help in unloading my truck lived in Olympia. So I told them to head up about 6pm thinking we would be done by 8 or 9 pm. I get to the store and start doing paperwork and checking in my transport. This was about 615. Then about 630 I’m done and the lady told me the acres was till 7 pm. Well I hurried and called my friends but they were already right down the road. So I had to leave my loaded truck at uhaul because I have no more money for gas and didn’t want to drive it back to my house 15 miles away. My entire hour I could have unloaded was wasted by paperwork that I couldn’t do online and the fact that we couldn’t get my car off the transport. The girl at uhaul had to help and direct us. And it took 20-30 min. Which left me no time to unload Today I get to try and unload it with my disabled self and my very disabled 67 yr old mother. I don’t think I have help. Because they came all the way up last night to help. Originally I was supposed to be able to return my equipment to this facility. Now I’m being told the lot is too full. Idk how I can move the truck off the facility to another place as it has no gas in it. This move took every penny I had. I am going to be driving on fumes in my own vehicle just to get down there today. I don’t know that I will ever use uhaul to move again. I paid a lot of money upfront and has issues at the pick up with the truck being locked and me having to go back and forth to the store to get it unlocked. I mean that used mileage and gas. He only way this will be resolved for me is if uhaul waives any daily fees for truck and transport. And if uhaul puts gas in the truck for me to take somewhere else or keeps the truck at the north auburn location and doesn’t charge me for gas
ANDREA Z | First ImpressionsThank you for being available.
Fabian S | First ImpressionsThis facility is always very friendly and absolutely spotless inside and out. It is one of the nicest facilities you operate. I have been a customer several times for trucks for long distance and short distance moves. I’ve used the storage before and I am a current customer. It is such a friendly and well run facility
Michael H | First ImpressionsThey were also great at understanding my situation with the U-Haul bill. They are amazing.
Felicia T | Overall ExperienceIt was a wonderful experience knowing that your storage is safe.
ANTHONY C | First ImpressionsMuy limpia sus instalaciones
Julio L | First ImpressionsOnly problems I had was the hours of access to my unit during the week. I work 9am to 8 pm most day and there were times I needed to get access to my unit and could not. Access hours used to be longer on the week days and on weekends. I think they need to be later because most of us work and need the later times
ROBERT T | Overall ExperienceI have used a fair amount of facilities in the area for my storage needs over the years and this facility is the only that did not get vandalized or broken into. My belongings were safe and I appreciate that. Should I have the need for storage in the future, I will return.
MEGAN W | Overall ExperienceEasy to get in and out, well lit, clean air.
Matthew R | Overall ExperienceI've been using uhaul storage since 2019. Yes, I have too much crap and I saw the unit across from me was available so I called to see if I could reserve it. I was told yes... I received an email saying to pre-register, which I did but was assigned a different unit . I was disappointed that after talking talking to the agent no action was taken to reserve it.
Flo H | Online Move InA very nice storage facility. Easy to access and wonderful staff. I would use their services again.
Chao B | Overall ExperienceThank you
Abdulrahman K | Overall ExperienceI am giving good remarks, as I know the importance of a survey. Though I will say, when I reserved my unit, I expected to receive it. When I arrived, Uhaul loaded and help with me, I was told that my unit was given to someone else that morning. This was because someone did not read the notes. I will given two separate units to equal the same space. This was more then inconvenient. Just a heads up, ready the notes.
Darrin G | Overall ExperienceI only needed short term storage and this was a clean secured unit. I always felt comfortable going over.
Kathryn B | Overall ExperienceThe unit was clean, paperwork was smooth and efficient.
Michael S | Overall ExperienceI was going to leave the question about recommending the facility unanswered, because i was undecided, but since you required an answer, I could not put yes. The survey's fault, NOT the facility's fault. VERY POORLY DESIGNED SURVEY!! Overall experience was good. Staff was helpful. We were there for over 7 years. The one bad thing we found when we went to move out was the skylight over our unit evidently leaked at some point and damaged a few boxes and contents. We were never called or notified when it occurred. Then repairs were made as there was a lot of sawdust on top of our boxes. That was our one issue and after having that happen, I would probably never use a storage unit with an open ceiling again. The other complaint I have is these survey texts. They came every hour. Incredibly annoying. Yes, you got me to respond sooner because I wanted them to stop, but I don't think that's the best was to leave a good impression.
WARREN L | Overall ExperienceEveryone was friendly and helpful. Thank you.
roke d | Overall ExperienceThis was supposed to be a 24 hr access facility back when I first used it. Then management changed hours without notice - I never could access it.
Sergey V | Overall ExperienceThe move in process was confusing. When I first arrived I was told in my instructions to go straight to my unit. When I arrived and opened it, a loud alarm went off. The intercom to me to head to the office for a key card. Is this normal for everyone to go threw?? It should be clear. When I was moving all my stuff into the unit, there was glass and some sort of brown plastic everywhere in the unit and red ooze coming out of the rat box. I was terrified to touch it. I emailed about it and never got a response. I even went into the office once about it but there was no one up there for almost 20 minutes so I left. The reason I gave an average rating is because this was the cheapest place in a warm environment that I could keep all my belongings while I was homeless. The move out process didn’t work on my phone so I headed to the front and waited another 20 minutes before I could get any help again. Will I do it again? Maybe. But improvements need to be made.
Grace E | Overall ExperienceClean, easy access, well lit, heated, great place. Highly recommend.
Chriss A | Online Move InGreat staff always helpful
Nannette W | Overall ExperienceShould be able to access your storage at anytime maybe hire security
JOSEPH J | Overall ExperienceThe employees were exceptionally supportive and understanding of individuals in transition. Thank you
Susan O | Overall ExperienceUnfortunately, I’m a victim from malicious and conniving people who Defrauded me from bad business practices, forcing me too move around while proving my accusations on such people. They have bribed employees from various companies to Aid & Abet, as to steal evidence I hold. U-Haul was no different, who had employees participate in the same bad business practices of my Defrauders. I do not hold the Company to any liability this caused, as it’s the lack of integrity held by their employees. I suggest using your own heavy duty locks and not the one supplied, as there’s always a way to get a duplicate key.
Jayne K | Overall ExperienceOverall good. But you kept raising the rate every few months! Would still be there and a customer if not for that.
Jessie O | Overall ExperienceOne of the best things is that they will automatically withdraw my payment. I live in Oklahoma now so that helps a lot.
ilene A | First ImpressionsEach staff member was kind, courteous, and always willing to assist. This was a winning combination that was appreciated. Thanks.
Danny S | Overall ExperienceThank you for taking such good care of my belongings‼️😁
Kristie S | Overall ExperienceThe Lady was very patient and helpful. It was nice that she will took the time to help get me a storage unit.
Jeremy H | First ImpressionsThe staff was helpful and the facility was very clean.
Karen M | Overall ExperienceZero issues and I could tell that my objects were safe, even when I had "forgot" to lock my unit from time to time.
samuel G | Overall ExperienceVery nice staff and helpful.
Alice G | Overall ExperienceThe one thing that was a BIG bummer was that I signed up for everything in person with a woman named Melissa. When I arrived a few days later to pick up my truck and walk to my unit, there was no reservation, and no storage unit under my name. The two wonderful people working that morning took great care of me, got me a truck and another unit.
Tracy E | First ImpressionsI had a double payment in August tried to get help on the matter and was not helpful at all...needless to say they got over paid by $139.95
Deanna R | Overall ExperienceThe lady was awesome that signed me up and the other lady that was doing truck returns was working her but off. The two ladies are super stars.
timmothy b | First ImpressionsIt wasn't explained to me how they charged me an extra day, plus, the elevator card reader was acting up.
Vanessa D | First ImpressionsNone
emmanuel p | Overall ExperienceNice staff and good experience
Billie D | Overall ExperienceThe only issue I ever had was in finding parking spaces at times. Otherwise it was fine.
michael c | Overall ExperienceIt so clean and secure
Jose P | First ImpressionsPrice increases twice in one year. This not good, had no choice to find other options to store my items.
MARY M | Overall ExperienceProfessional and courteous staff!
Marylyn K | First ImpressionsSomething leaked in to my unit from the unit next door and nothing was done about it ruined a mattress and some other things
David B | Overall ExperienceThe north Auburn storage was perfect and the staff were great. Please remove the south auburn storage shop from your toll free U-Haul center as they referred me to a store that's closing down and caused a lot of unneeded frustration. But keep your north Auburn store running as it was great
Grant H | First ImpressionsExcellent customer service. Thank you so much for being flexible!
maria r | Overall ExperienceThank you, thank you, the only thing the you don't have and why I move is a bigger storage, bigger units like 10x30 in size, the way the employes conduct them self, the place is everything exellent, except ther sizeses of the units, uhaul need to build bigger units, thank you, Shirley and John
JOHN R | Overall ExperienceStaff was very friendly and helpful. Julie was exceptionally professional and polite.
Albert N | Overall ExperienceJust every time I would go the bathrooms are already nasty in the evening time but other than that you guys were good
Jimmie B | Overall ExperienceIn summer, access closing hours could be up to 8:0 pm
Albert N | First ImpressionsVery warm Inside when the tempeture outside is hot. Too hot to do much inside for too long! It's very hard to get ahold of anyone by phone your sent to call center at times spending 3o mins or more on hold.
Sandra P | Overall ExperienceEverything is good
Ki K | Overall ExperienceBusy place, but obviously customer-oriented. Vicky (I hope I got her name right) was patient with customers and staff even though the work place was hectic. All staff quite courteous and helpful in spite of the pressures of a very busy day. My thanks to all.
Donald L | First ImpressionsExcellent facility! Would highly recommend! Staff is great and facility is always so clean!
Susan H | Overall ExperienceThere were some shady people that were your customers I’m sure you can’t help that. We saw a possible grab and stash from a kid on another unlocked vehicle so I know that area is crime ridden.
Jami B | Overall ExperienceThank you for your help and working with me to get my storage tool unit emptied .And will refcomemmebd you for all the years excellent Service! I will recommend you to anyone I come across Who could use your service!!!
Roxanne B | Overall ExperienceU-haul made moving in and returning your truck the most memorable I was in a very bad situation they gave me a very good deal on a truck I ended up I ended up returning it A-day late and I did not charge me I Wasn't able to refill the gas tank but half way but half way and they were so understanding They made my life a little bit easier easier I want to put a thank you on everyone that helped my moving process yes better and manageable thank you to u-haul
Rane C | Online Move InLayla, Vicky, and Tanner were all a huge help! Uhaul corporate messed up our reservation at another location so we were sent to Auburn North where Layla and Vicky graciously cleaned up corporate's mess. I highly recommend this location.
Blake Y | First ImpressionsThe new management is crap. Would not let me make partial payments so I fell way behind when I could have been making payments every other week to get caught up. So I had to do a move out deal. They never answer the phone at this location. Have to go in to get the simple questions answered. I will never use uhaul storage again.
Chaleen L | Overall ExperienceChanged access hours unannounced lots of break ins apparently
Gregory O | Overall ExperienceOvercrowded with trucks/vans, such that they’re filling up spaces across fro loading ramp, making it difficult and dangerous to back a trailer up the loading ramp.
Eric T | First ImpressionsThe stuff is great!!
Breaumond R | Overall ExperienceMy experience at this u-haul location has been wonderful for over seven years. From getting propane refills, renting trailers, storage, and u-box containers.
david t | Overall ExperienceEfficient and super easy process!
Sara F | Overall ExperienceSuperior and uncompromising by comparison
Susan O | First ImpressionsRoof leak over my couch, this is the mayor reason why I moved out.
Carlos P | Overall ExperienceOur experience with the UHaul Supercenter Auburn team was absolutely positive and we heartily recommend them for anyone with a simple or a complicated move. The management and crew were beyond helpful, capable,and knowledgeable. We could not have proceeded through the stages of our large move without their knowing and watchful eyes. My partner and I were recognized by every staff member, and our move was fully tracked by management and staff throughout the entire process. I would not have had the trust to commit to the U-Box service without knowing that the management team would be on top of scheduling the boxes for packing, moving, and transport out of state. Their recent changes in storage area hours and rental policies effectively mitigated the impact of non-storage activities. I applaud the management team for their willingness to adapt the storage rental and facility policies to protect the safety of UHaul customers. Beyond the policies, they also carefully and consistently watch the security camera feeds, and maintain a strong presence with frequent walk throughs. Attention UHaul Corporate: UHaul SupercenterAuburn management and staff are a DREAM TEAM. Please continue tp provide them the autonomy they need to respond to any shifting challenges at this facility.
Janeane H | Overall ExperienceVery impressed how clean the facility was and that the building is monitored by security! Staff was excellent! Highly recommend!
Susan H | First ImpressionsThank you!
CHELSEA E | First ImpressionsThere was no lock in the locker so I had to go to the office to get it which makes the online move-in option worthless. It was also secured with a super strong zip-tie so someone from the office had to come out to break it for me. The limited access hours are a problem as I planned to organize my storage over the holiday but the office is closed so I can’t access my storage on that day.
Anastasia G | Online Move InStaff went above and beyond to accommodate me, even went as far as helping me unload a few items to get me out quicker because I had stayed a few minutes behind closing time to finish unloading and to drop off equipment.. Don't remember his name, wore a Scooby-Doo hat, but he deserves a raise!
AUSTIN W | First ImpressionsEmployees are friendly and courteous making check-in a pleasant experience. Building interiors are extremely clean and comfortable. Could use better organizing outside though.
Darilee I | Online Move InThey were super helpful.
Santiaga H | Overall ExperienceThe associate who helped me, Vicki was wonderful. They were understaffed and the wait was horrible, lines were long and the customers were angry. Not a good experience but Vicky was so helpful and doing her best to keep everyone happy
ANNA J | First ImpressionsI hope the hours for store closure get better. How about not 7 pm; but, go for closure at 11:00 pm or 24/7? Thanks for the excellent customer service at the door first time!.
Brian h | First ImpressionsThe girls in the office were so accommodating and friendly. Professional but great sense of humor.
Catrina C | First ImpressionsThe lock was not in my locker making the online ordering and check-in worthless because I still had to go to the office and speak to someone to get my lock. I already unloaded my car and went to the locker before I found out it wasn’t there, so I had to leave my things unsecured to go to the office. I wasn’t impressed with the attitudes of the people in the office who seemed annoyed I was asking them for the lock
Anastasia G | Online Move InTHE NEW GENERAL MANAGER IS AMAZING!!!
Breaumond R | Overall ExperienceI had never used a storage facility before and I was skeptical. I was very surprised at the ease of the rental process and the cleanliness of the facility. I would definitely use this (Kent) storage facility again.
terrie w | Overall ExperienceThe bathrooms for the customers were not well stocked and hadn't been cleaned in too long. Otherwise this place was wonderful. I am thinking of moving all my storage to this facility.
Kyla M | First ImpressionsContinue to give great service
kevin h | First ImpressionsThe only thing is I walked away not knowing when my bill is due, how much my monthly total is, or how to even pay monthly. I’ll have to call today to find all that important information out!
Kathy J | First ImpressionsStaff were so helpful and friendly!
JADYN C | Overall ExperienceIt was the best place I had real team members working together, they kept everything clean, and i will tell everybody how you kept up, the cleanest, and I know I'll be be back again if need you to storage my stuff again. Thank you for you hard work that you give to your community. Stay out there we work together this Thank everythinf, sign Mel Moses
Melvin M | Overall ExperienceMy stories got broken into and I did the whole process that they provide you and at the end didn't help me with anything even with the insurance company couldn't do anything because I didn't have enough proof or receipts for my items I have stored away and and then expected me to pay rent for the following month so I decided not to pay them at all because I didn't feel that the next stuff I would to bring in would not be secure and so that they won't take no action for so I wouldn't recommend U-Haul at all to secure my stuff in storage since my unit was on the second floor with needing to have a U-Haul card to access building and elevators so how do you lose some big wheels that are Chrome and shiny with new tires and bunch of stuff and boxes leave the building without being noticed
Cesar S | Overall ExperienceI was wrongfully accused of something I didn't do and locked out of my storage and no one ever even asked me or let me know what happened
SARAH A | Overall ExperienceIt was very confusing to figure out where the unit we rented was located. THey could have ben more specific as to where our unit was located
Mary S | First ImpressionsLove the staff, been there for almost 8yrs. Highly recommended.
Andre A | Overall ExperienceJames the manager is rude and picks and chooses whom he is nice too..he is big on stereotyping. Which isn't fair plus he makes decisions based on one sided stories isn't fair by any means. Then when His decision was made he left and went on vacation. That is not how you do or run a business. The facility ALWAYS has garbage and junk all thru out the parking lot. So if you got rid of him and another worker that works in the office then it would be ok...until then I give you 0 stars and wouldn't recommend it to anyone.
Candice P | Overall ExperienceJust wish the entry and elevator worked better. I sat and waited 15 minutes for elevator
chrishten f | First ImpressionsMuy agradecido con el personal.
Alberto B | First ImpressionsThe best thing I loved about the storage facility is the security. The building was chilled just right. Sense I used the facility doing the height of the summer heat, it was a welcome relief to walk into that cool building. Anytime I had a issue the staff was always their to get it resolved.
Brenda O | Overall ExperienceBathroom was horrible with no toilet Paper or seat covers available in either Bathroom. I was therein the a.m and again in the p.m bith times messy
Gregory O | First ImpressionsI had to move out after 7pm and the main doors to the storage were closed at that time, which is out of business hours for U-Haul, but not for their customers. Here is the situation: using the lateral door is a pain on the neck because you have to make sure the load was perfectly fitted to cart's size, otherwise you need to find ways to make it fit. Also, the lateral door should be only used for emergency as opposite to operational door. It is very difficult to get out specially when you have to move multiple carts at the same time. Also, there was a time when a lady tried to use their card and we were 'stuck' outside the warehouse for 20 minutes... yes, it is a security mechanism for U-Haul and very insensitive for customers waiting outside. I was there at 8pm awaiting for the door to open, while the GM was enjoying time with his children at home !!! U-Haul you could do better at balancing your Pentagon-like mechanism with a more sensible customer focus approach.
Jose V | Overall ExperienceThe service was a bit wanting. The lady that took my details seemed like she was being rushed and had other places to be, even though my husband and I were the only cutomers there at the time. She took the form I filled in and botched all our names and contacts. Not sure whether she has a problem reading or just didn't like having us there. Anyway, I'm now going to have to correct all that in my next visit. Waste of time. The guy that showed us around though was awesome. He should get a raise.
Chao B | First ImpressionsI just rented this weekend. Been there twice but I did notice a lot of garbage at the front door that people just left. That is so disrespectful to u haul and there customers. Other than that the place is very clean.
Teresa M | First ImpressionsY’all treated me like family during an extremely difficult year. Your understanding and going above and beyond for and with me is priceless. I cannot thank you enough.
Stephanie G | Overall ExperienceEnded up not needing it, but the employees were great! I sat in the parking lot for five hours waiting for my loaders to come.
Rachel B | Overall ExperienceGood service , but storage card key difficult to use .
ELVA R | Overall ExperienceOnly issue i had was when i was going to unload stuff out of my truck onto a cart&take it inside to put in unit, but there was a young man inside the building that i wasnt sure about who he was or why he was standing there just inside the glass doors. I was alone, new to the place&at that moment, i was terrified So i just bagged it, decided i'd just wait until today&i left
MICHELLE L | First ImpressionsFriendly staff. Units are clean and access times are reasonable.
Sarah F | First ImpressionsI'm having problems to enter the storage building my card key isn't working sometimes
ELVA R | First Impressionsmy unit was broken into
Aleta J | Overall ExperienceVery good storage space and location. Very clean.
James V | Overall ExperienceRude staff. Unhelpful. Lazy. And inpatient. No soap or toilet paper in bathrooms. Also what made me more upset is them cancelling my reservations after we had called them to say we are running late. And the no worries. 15 minutes later reservations were cancelled. Uhaul workers have no clue what they are doing. And they really don’t care about people or helping anyone. They don’t care about your needs. Please get people in that actually care. Please hire people that will do there job right !!!!
JOY S | Overall ExperienceAngelina was exceptionally friend and professional!
WILLIAM B | First ImpressionsThe place was very clean with a state of the state of the art security system. I love the security card and how it worked. I put my lock on the latch after closing the door but forgot to slide the latch to the closed position. When I used my card to check out, it indicated my door was opened. I went back and it looked okY but after further inspection to lock was in place but the holes didn’t line up so the door could still be opened even with the lock on tbd latch. Thankful for the state of the art monitoring system. The place is very clean and very well kept. I would use this place again in a heart beat.
Marcelino S | Overall ExperienceThe facility is amazing, the service is great, the storage is easy to load and unload into. The only issue I ran into was accessing the storage unit later in the evening, since we finished packing all of our stuff and loading it onto the UHAUL truck in one day it took a long time to finish, I had to return the truck by midnight and was under the impression that the storage would be open later in the evening, not necessarily midnight but 10PM seems reasonable (realistically I should have checked but I assumed). But unfortunately it closed at 8PM which is really early and so instead of being able to return the truck in time, I had to wait until the storage unit was open in the morning to load all of our stuff into the unit and return the truck. Other than that, I absolutely love this storage unit and the service.
Daymon E | First ImpressionsBest place I’ve ever used for storage. Rates are good, plenty of carts available, clean units, and I like all the security measures in place.
michelle h | Overall ExperienceThe facility is clean and very secure. The system alerted me that my door was still open when I used my access card to check out, not realizing I put the lock on but did not slide the bar to make sure the latch was secured. Thankful fo the system in place because other places don't have that feature.
Marcelino S | First ImpressionsCheck in procedure seemed redundant. A lot of what they were filling out I already had completed online. Staff was friendly and helpful. The price I ended up paying when I received the unit was $5 more than what my reservation stated. Nobody there had a definitive answer as to why. But, when you need a unit, and pretty much the whole center and town are booked up, you can't complain too much.
Kevin R | First ImpressionsI’m so upset and my experience with uhaul was awful. First I had to be in the phone for an hour to talk to a real person. And they couldn’t help me. Then they transferred me to some one who could help say in phone for another 45 mins. Person answered hello and click got disconnected. Called back and waiting again. Couldn’t get a access code after we made reservations for a unit. And the lady that helped us talked so much about everything. Her husband finger got cut off. She went in and on about that. There were 8 to 9 people waiting. Some walked out. And out truck rental. A/C didn’t work. Oh and a lot of problems. I don’t complain ever. But worse experience ever.
JOY S | First ImpressionsThere was no dust or dirt on any of my items
linda g | Overall ExperienceAwesome! James the manager and staff will go above and beyond for the customer! Thank you
CHRIS N | First ImpressionsI had an outstanding experience using this local storage service. I’m very happy with the unit we had and how secure, accessible, and pleasant it was. My interactions with the staff here were wonderful, and I think this manager is doing an excellent job. My only complaints are at the corporate level. My first is communication accessibility. The customer service experience by phone is at best frustrating and at worst a complete failure. There really needs to be a local number for clients to use to ask questions, report issues, etc. My second issue is with the current trailer/truck shortage. It is is ridiculous to allow people to make reservations for trucks/trailers when you know you will not have them available. I would not have been notified until 3 days prior to our move that we would not have a trailer, and then would have been forced to use pods. Thankfully, I heard of this shortage early and was able to buy one of the handful of remaining trailers in our area, but it sickens me to think of the many people who didn’t get this heads-up and were forced to pay much more for pods at the last minute. That feels so shady. Either do what you need to do to get trailers and trucks back to the locations that need them (hire drivers/shipping?) OR offer customers a price match for the available services. Without proper notice, it’s unreasonable to treat customers with such disregard. It would be wonderful for Uhaul to care enough about their reputation for customer service that they took care of their customers in this way. The other thing (which I think is really beyond your control) is the size of parking lot/difficulty of space to maneuver. This is something I know you’re aware of. As it is, I would use this location again and again for the staff experience and facility experience I had. I will not be looking at U-Haul on the other end of our move, because I don’t want to deal with the corporate practices of your company again.
HALEY M | Overall ExperienceGreat Staff and my whole experience there was wonderful!! Great management
Breaumond R | Overall ExperienceThe hours could be a hassle at night
Joe S | Overall ExperienceHad to wait 30 min to be assisted,the u-haul rep that I had was in training The Manager that was on duty/site,had to assist The UHaul Rep,was told I'd have 24hr access,to my unit when I reserved my unit,I then asked again about my 24hr access to my unit and first month free,I had to call the reservation line as trying to reserve online wasn't happening as it wouldn't let me select what unit I was trying to reserve online. I also asked The Manager and The other UHaul Representative if I had to 24hr access again before signing payment receipt. I feel I should be give another month free,as I paid for asked and was told that I had 24hr access, otherwise I'll go to another location,a better price and a refund.
Jimmie B | First ImpressionsSuper clean and well lit. Lots of loading ramp options etc. Everyone working was soooooooo helpful.
SARAH E | First ImpressionsVery convenient and very well maintained. I've always had my needs taken care of.
Thomas E | First Impressionsvery helpful with emails for instruction and information reguarding my unit.
Daelyn P | Online Move InMy family have been very stressed over the mortgage lending issues that have been going on. Because the closing date was pushed back, we had no clue what to do. Amber, she made our day. She took the stress out of our situation by being so nice and explaining everything about the process we felt so comfortable. Our family have never experienced anything like it. During one of the most stressful time of our life, Amber helped us get organized and took the stress out of our life. Thank you Amber, we really appreciate it. We are definitely going to use this service again.
Andrew K | First ImpressionsBathrooms were in need of maintenance and cleaning at times.
Rene J | Overall ExperienceService was good, although not enough people to process quickly. You really need to join the 21st century and have an online process. Also, the access hours for the storage center are ridiculously short. I would likely direct someone to a different location. This would be 2nd at best.
Joe S | First ImpressionsI always have the best experience with this company, staff is wonderful and the facility is ckean.
Charlene b | First ImpressionsAngelina and Jessica are phenomenal!!
William B | Overall ExperienceIt was a great experience for two years! Enjoy it! Surprise everything was move out last Monday and of Course it was empty for couple days then literally came by Sunday to let them know I wanted to terminated my account on Sunday. I Literally didn’t have the chance to check it for the the last time but I guess its was rented out right away so I didn’t see it for the last time! But overall good experience would recommended in the future! Thanks for serving my stuff for the last two years!!
Sakyrine N | Overall ExperienceI would have given a 5 star review except for the fact that staff told me they have no lock removal help when I lost both sets of keys from the padlock I bought there, the day before I terminated my agreement with them, again I asked if they had staff that could help remove the padlock, staff said said yes, but for a $50 fee, I rented for 6 mos. , I ended up buying a lock picking set off amazon and was able to pick that piece of crap lock in two minutes, anyway, nice facility, but staff should help reach out to people who have issues such as this.
Walter H | Overall ExperienceGreat service and security at the North Auburn location.
Mark F | Overall ExperienceThank you Uhaul for the great customer service and customer assurance.
Neriah Q | First ImpressionsThis has literally got to be the dumbest UHaul location I’ve ever met in my life. Not only did they never pay any attention but I flew over there and signed a piece of paper to close everything and donate my items. They continued for years after to tell me I was still being charged and the storage unit was still being held. They continued to call everyone I knew that they had a phone number for. I called so many times to clear it up until I could no longer deal with their stupidity. How the heck this place is still running with the same management, I do not know. Incompetence is putting it nicely.
Kayla G | Overall ExperienceBeat uhual facility in the state of Washington. Best Manager ever James panillie great attitude great leader and a great man all around!
VICTOR G | Overall ExperienceI would like say thank u the storage i had was for some one that was in need and dident have anywere to go or put his stuff im sad that we never got it switch in his name i thought he was a friend but he was only useing me and your storage unit .at the time i thought is was the right thing to do but in the end its my name and my problem it dident get paid luckly nothing was mine u guys were the best u informed me tons of times u were two nice u gave me and my friend more then enuff time to pay gave diffrent way s to pay u were never rude and wont to say that im sorry and this place is the best place to store your stuff .its heated the prices are great the staff is never trying to bother u there is nice bathrooms that some people disrespect there sould be card swips at them so u can try to pin point the ones miss useing something that is a blessing to have not one but two .theres nothing bad i can say other then the few people that miss use it .i messed up by helping some one that i sould of not helped and he lost his stuff and i wish i never did that and thank thank thank uhaul and hats down to every one who works there and the new people that watch the place at night they are perfect for your place and they are there for u guys and that was a great thing for that place .thank u again and if anyone needs a place to store there stuff this is the only place u sould go .#1
Patrick B | Overall ExperienceLove the new internet check in.
Myrna I | Overall ExperienceI have been in this U’Haul facilities off and on for probably 20 years or more,I left a few times but would come back shortly after leaving.
DONALD M | First ImpressionsThanks for all your help James and your crew!
Allan P | Overall ExperienceDidn't need to get into the unit too often, but every time I did it was easy and clean. No problems at all; excellent place to store anything. Thanks guys!!
Alice D | Overall ExperienceThe people that helped me were so sweet and helpful. It's my first time keeping storage with your company and it was a delightful experience.
Jaqueline F | First ImpressionsWhen I moved out I found that a lot of my stuff was missing and no seems to know what happen to it
Kenneth A | Overall ExperienceBesides them breaking the contract every month. The units were okay. The groups of tweakers that shave and shower in the bathroom. The trash left everywhere on the loading dock and employees that refuse to be accountable for the company they work for. 10/10 would not recommend.
Aaron C | Overall ExperienceTook a week and a half to get someone on the phone to let them know I’d vacated my unit. Stopped by a few times, too. Waited 15 min at least and left because in was tired of waiting. Not blaming the employees, they’ve always been great, just maybe more staff would be nice. No one answered my email either.
Annette C | Overall ExperienceFor the most part the experience I had at this facility was very good.
WALKER T | Overall ExperienceThis Uhaul hands down the best in the Area?!
Breaumond R | First ImpressionsThe manager James is amazing
Breaumond R | Overall ExperienceI have had not experienced to access my 24 hours storage since fall 2017. The Interior climate storages are really good protections from all seasons.
Michael A | Overall ExperienceThey loocked me out for no Reason and then they try to make me pay for a system error
Gustavo D | Overall ExperienceI love this facility they are always so helpful and always super understanding
ROSA F | First ImpressionsFrom setting up my U-Boxes and pick up/ drop off all the way to set up to unload the u-boxes into the storage unit was a head ache, several times I had phone conversations, it seemed like people just weren't hitting the "save" button and nothing was being saved.
Kyle W | First ImpressionsAfter an unfortunate incident the night before we moved things into storage, the staff was extremely helpful and courteous and made the move in a breeze.
Stephanie S | First ImpressionsGood job
Cruz A | Overall ExperienceThis storage facility was totally awesome. James the manager runs a very good U-Haul storage unit. Every time I called he was helpful his staff was helpful everyone there at that facility was totally awesome to me. I would rent time and time again I recommend that this facility is very caring and understanding and very responsible and secure.
cindye E | Overall ExperienceHaving the uhaul and storage in the same place was very convenient. Staff was very kind and helpful. On complaint is the lights turn off and the unit and “hallway” goes black? I have to walk up and down the hallway waving my arms to get the lights to come back on, which is very inconvenient when I’m in the back of my unit.
Kathleen C | Overall ExperienceI pre-booked a specific storage facility a couple of weeks in advance. When I arrived they had no record or could not give me the unit I booked.... which was the only reason I booked this particular location. Staff seemed frustrated at this, like somehow it's my problem they couldn't give me what I booked. Then, with a 26' truck, fully loaded they gave my a storage until on the other side of the property on the second floor... So, no, I would not recommend this facility.
Toby R | Overall ExperienceGreat Customer service
mark a | First ImpressionsFast and easy reservation/check-in. Great facility and staff.
william e | First ImpressionsI had my storage unit for at least 4 years, as did both my brothers. I have also rented numerous trucks and they have worked great. Thank you for your great service
GLORIA A | Overall ExperienceOne of the worst experiences of my life. EVER
Kayla G | First ImpressionsCustomer Service has been above and beyond at every point. I highly recommend for all your needs! Very Satisfied thus far for my storage needs! U haul has always been my moving partner!
Enidina L | First ImpressionsGreat storage options and accessibility. Staff always friendly and helpful. Only complaint was trying to close my account when I moved to a facility closer to my home. I emailed that I was vacating my
Susan J | Overall ExperienceVery helpful and professional I like them
Ahmed M | First ImpressionsVery helpful and professional I like them
Ahmed M | First ImpressionsI had the most awesome experience with this particular U-Haul out of all the U-Haul is that I have tried they are the most experienced helpful. I can only say God is with you made your U-HaulExperienc
cindye E | First ImpressionsGreat service, thank you.
Lisa R | First Impressionsexcept the card did not work alot times and i got locked out and made my moving out situation bad. other then that was great
Angelica G | Overall Experiencethe gentleman that initially helped me from the begging was great. then i came back another day and couldn't get in and another younger guy was so great so quick willing to help.
Angelica G | First ImpressionsOverall, this location was understanding towards me whenever I had a concern or was upset. Sometimes it felt invasive of where I was going when I'd leave and arrive, but it stopped. I'm happy, thx!
BREANNA H | Overall ExperienceNo comment
Timothy J | Overall ExperienceCard key takes several attempts to work. Initial staff who rented original unit did not know how to set up auto withdrawal and said I had to come in person to pay every month...that was not correct.
Susan A | Overall ExperienceI really was impressed by the staff’s professionalism, friendliness, and customer service (especially Alison). I was very happy with my experience and would recommend it to my friends.
Alan M | Overall ExperienceI like the security features.
Natalia P | Overall ExperienceMy worker was great and patient
tracy m | First ImpressionsNo additional comments
Owen A | Overall ExperienceNever a problem great place great help.
KELLY F | Overall ExperienceYoung people may know how to multitask w/ personal phone calls on their headsets while renting me a storage unit BUT it’s a little strange to determine if they are talking to me or on the phone.
gene d | First ImpressionsSometimes there is a long wait before you can be helped. Always happens when only one person working
karen k | Overall ExperienceWorse move out experience ever. Still received emails and mail stating non payment when we had moved out on July 25th. Got letters as recent as August 13th postmarked. Won't recommend.
Anne S | Overall ExperienceThis is one of the best U-Haul stores I’ve used in the last 25 years.
WILLIAM B | Overall ExperienceDont have any
tasha b | Overall ExperienceYou need more staff on at high traffic times. I tried calling direct to Frontage Road and was transferred to a registration desk twice. That was frustrating not being able to speak to someone.
Linda V | Overall ExperienceMy "move out date" is 6/26/19 when I gave my card to the fat girl w/pink hair. She said I would receive an email confirming my vacate but never did and you have never returned my calls! you suck!
GAYLE H | Overall ExperienceThe two ladies at this store were phenomenal! Two of the best ones I’ve ever come across in the 20+ years I’ve been renting equipment from U-Haul. Courteous service and total professionalism.
WILLIAM B | First ImpressionsGood
shawn c | First ImpressionsMy items were in storage for almost 3 years and the facility was so clean that when I removed my items, they were still clean and in exactly the same condition as when I put them in storage!!!
Eileen H | Overall ExperienceJames and the team are great.
DANIEL S | First ImpressionsU-Haul made everything very easy from picking up the truck to dropping off in storage.
Erin E | First ImpressionsGreat place of buessniss and very nice and clean.
Wayland D | First ImpressionsAfter initially getting a trailer that wasn’t going to work for my vehicle on a one way trip from Seattle to New Orleans, I was given a refund and only paid for one day use. Customer service was great
Megan K | First ImpressionsWe had a great experience at this facility. The staff was friendly and helpful.
Vern H | Overall Experiencevery friendly and helpful
Kathy P | First ImpressionsThe only problem is that I was never notified that the boxes had been transferred to Auburn from Seattle...
John S | Overall ExperienceThere is always a line when I go into the office to get assistance but otherwise it was really convenient.
kara a | Overall ExperienceReceived what I paid for.
Matthew C | Overall ExperienceI will never do business with U-Haul again and I will let everyone know to never use this company. They gave me a damaged box, and charge me twice. Horrible company horrible customer service.
Cassie S | Overall ExperienceStaff was amazing!
lenin A | First ImpressionsUpon move out, being required to sweep out the unit is not a big deal, however it becomes a big deal when there is no trashcan in the facility to throw away dirt, dust, loose ends.
TAMMY C | Overall ExperienceThanks for respectful service
VALERIE f | Overall Experiencevery good service all things considered
daniel f | First ImpressionsStorage facility is clean, well maintained, and secure. Elevator is spacious and bathroom convenient. Lots of carts too. Been happy with the facility and staff and would recommend to others.
Stanton R | Overall ExperienceThe guy that helped me was very helpful and nice
Julie C | Overall ExperienceWay too expensive and I'm pretty sure a covered wagon could have got my stuff moved quicker. The container was clean and secure..dry. The people who dropped off the container were very friendly and he
mark h | Overall ExperienceGood job
Daniel A | Overall ExperienceThe North Auburn Staff was very polite and helpful. I would recommend James and his Staff to others.
Daniel A | Overall ExperienceMy name is Stephani Haubert, not Stephanie Hobbert My only no leads to, too expensive compared to other storage similar storage places.
stephanie h | Overall ExperienceQuick and easy set up. Deals available for 1STmonth free storage W/rental of a u-haul. Buildings and units very secure and clean.
Angelina M | First ImpressionsI didn't have to change to visit this location but customer service was good... I'm satisfied with what they done for me.
Theresa C | Overall ExperienceI brought my furniture to uhaul storage in great condition but when I moved out of the storage unit there was a big wet spot on my couch.It was from a sprinkler up above that leaked on my couch!? Lame
GUDMUNDUR S | Overall ExperienceLarge facility and couldn’t beat the price. I’m happy.
cameron g | Overall ExperienceHighly recommend Cultural-Competency training to all staff and major improvements to the billing practices as well as the online friendliness/usability! A disaster in communication!
Min. P | Overall ExperienceBest price around.
cameron g | First ImpressionsI was impressed by uhauls customer service, efficiency, and excellent communication. I would definitely recommend them and use them again if needed!
Gina G | Overall ExperienceDriver was amazing, friendly , courteous, efficient!
donna K | Overall ExperienceGreat service and storage place.
CLEMENTE P | Overall ExperienceGot a storage pod. Both drop off and pick up happened when they said it would. All staff were very friendly and helpful. Highly recommended.
Niele G | Overall ExperienceJames Meneghini and all the associates were very helpful and understanding with the greatest professionalism and empathy I’ve ever seen. Thank you all and may God bless you.
alfreds o | Overall ExperienceI have mixed reviews for my uhaul experience. The uhaul in North Auburn is fantastic. Everything you might want and expect. But, uhaul’s roadside assistance is nonexistent. No response at all.
Zola S | Overall ExperienceFacility is clean however alarms can go off for some reason and could give people heart attack. There's a big metal "hump" that connects the building on floor enough for your stuff to fall. Bad design
Gerald R | Overall ExperienceGreat location and service.
Kristopher B | Overall ExperienceYour staff was clueless, had to be transferred in circles to figure out how and who was on my accessibility to unit due to your representative who entered my information into your computer.
johnathan s | Overall ExperienceFive star service that’s for sure
anna g | Overall ExperienceThank you for keeping my stuff months at a time when I couldn’t pay it.
Brandi G | Overall ExperienceI only had 1 issue with trying to add my husband on the account other than that i had no issues
ROSALINDA F | Overall ExperienceOverall good but payments should be prorated. It’s unfair to charge for a month if the customer only uses the storage for a week or two. Plan your move so you don’t get overcharged.
Jeremy H | Overall ExperienceSorry about not calling and checking out. I meant to on Monday but I Forgot. Thanks for being easy and Human.
Mark A | Overall ExperienceGreat customer service from Brett! Very helpful and accommodating. Thank you Brett!
Andrea K | ReservationSeemed like a safe place to come in and out of. Well lit open area outside.
Maureen M | Overall ExperienceQuick convenient helpful
Randy P | Overall ExperienceGreat experience, very friendly employees.
Juan F | Overall ExperienceDonnett at Customer Service saved the day due to a misplaced ignition key. All phone communication was terrific. Cashier at p/u point was very polite even tho she did not have good enough training.
Kay R | ReservationGo u-haul good job. Thanks
NOEL G | Overall ExperienceI had a bad experience with ubox. I don't think this office was the main culprit (hence 2 stars). Another location supposedly altered my contract after the fact. This branch was almost helpful.
John H | Overall ExperienceAwesome storage facility and great staff. The guy at the front desk Brandon M was so helpful and instrumental in making the moving , renting and storing process easy for us. Brandon made it worthy!
ANDRE L | Overall ExperienceThe requested truck was available on-time, check out went without an problems or delay neither was there any problem in return process. There was some confusion in getting the truck to the right place
Shirley C | ReservationWe did not visit the facility, but they were excellent in the communication and execution of our Ubox delivery! Seamless, punctual, friendly!
Daniel D | Overall ExperienceNever will I refer anyone to use a UBox. You do not want comments or you would give people more than 200 characters. Horrible experience all around. I will be writing a letter to corporate about this
Monica H | Overall ExperienceVery courteous and helpful staff. Rentals were clear and straightforward.
Allison R | ReservationAll was great!
Tiffanie D | Overall ExperienceThe person was very polite, upbeat and knew what she had available and even recommended an easier way to fix a problem!
Reva M | ReservationVery helpful and kept me informed of their progress. Great work!
PHILIP H | ReservationGreat staff, helpful too. Amber was a great help..😁❤️
SUE B | Overall ExperienceThe way the billing works wasn't really explained well, but other then that this was completely satisfactory.
mike d | Overall ExperienceU-Haul should consider rental options other than monthly contracts for storage units.
Anthony M | Overall ExperienceThis is one of the BEST U Haul Storage I been to.
Vernon D | Overall ExperienceEveryone was nice
latorria h | ReservationFriendly staff and helpful
Robin W | Overall ExperienceThe employee that helped later in the day was fantastic. I wish i could remember her name. She went out of her way to help me since my box was put back in storage before I was done with it.
Lisa O | Overall ExperienceVery inconvenient to have to deal with this location at all. Customer service is below sub par right down to the owner. This location is the reason I will never again use Uhaul.
JILLIAN L | Overall ExperienceGreat service
Marco C | Overall ExperienceFacility is understaffed and it took over 15 minutes just to be seen. My ubox was not ready even though I called over 32 hours ahead of time
Whitney B | Overall ExperienceStaff told me I had to list someone not living at the same address on my storage contract. I asked why they replied "to be responsible for my bill in case I defaulted, it is WA law". Learn the law!!!
Ginette T | Overall ExperiencePlease tell your employees to not lie. Trying to tell me that I have to supply two addresses as state law is a false claim. Your employee was rude and didn’t seem to care if I chose to be a customer.
Phillip A | Overall ExperienceEverything was really great, I recommend your company all the time.
Calvin D | Overall ExperienceI ended up needing 3 units and only one time did the person helping me offer the key to unlock the unit and sell me a lock.
Donna K | Overall ExperienceVery convenient location. Always felt secure. Just wish there was a light inside the storage unit.
CHRISTOPHER F | Overall ExperienceThe young man who checked me both in and out, and assigned my unit, was courteous, friendly, knowledgeable, with a great sense of humor.
Virginia G | Overall ExperienceEveryone working here was very helpful and friendly.
Daniel H | Overall ExperienceAll was well. They were helpful fast and efficient.
amber s | Overall ExperienceEverything was good
KARISSA S | Overall ExperienceI do refer friends it is an excellent place Thank you for storing my personal items at a good temperature everything is perfect prices are great i only have good things to say, thanks again U Haul
roy p | Overall ExperienceThis was a box that was dropped off in my driveway, Thank you all
Jim R | Overall Experience