Customer Reviews for U-Haul Moving & Storage of North Amarillo

3,852 reviews

2100 SW 6th Ave   Amarillo, TX 79106
(SW 6th Ave @ S Austin Street, 4 blocks East of Georgia on SW 6th Ave.)

(806) 373-4488

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(806) 373-4488

2100 SW 6th Ave
Amarillo, TX 79106
(SW 6th Ave @ S Austin Street, 4 blocks East of Georgia on SW 6th Ave.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The manager Maria was amazing! I'll work with uhaul just because of her

Patricia Pleas  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Melisa Matthews-Bek 
Rating:
4.0

My unit leaked and destroyed my wedding memorabilia and wooden jewelry boxes. I still need to file a claim tomorrow. I left on 20 march, and I was still charged on the 21st for another month. Waiting for management to call and give me my refund

Shawn Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad Hawkins 
Rating:
5.0

We originally rented from one location and then received an email saying that we would need to pickup the truck at a different location. When we went to pick up the truck at the 2nd location, they not only didn’t have a truck, nor were they expecting us! Finally we’re sent to a 3rd location and finally we’re able to pick up a truck! This process needs improvement!!

Mike Boultinghouse 
Rating:
4.0

Customer did not leave a comment.

CHRISTY JEANINE BOWERMAN 
Rating:
5.0

It very safe good storage everything thank u

GAVIN DAVIS  |  First Impressions 
Rating:
5.0

I was lucky i had a new vehicle so I can't speak for the average person, but I was impressed! Ron King

Ron King 
Rating:
5.0

Keep on keepin on!

seth phillips 
Rating:
1.0

The lady you hires texted me with her private number and tried threatening me I knew I was late but I'd do not appreciate the way she acted

Adam Escalante 
Rating:
5.0

Very nice people! Very friendly and everything was a breeze

Matthew Schaffer 
Rating:
4.0

Customer did not leave a comment.

Rick Leffel 
Rating:
3.0

Customer did not leave a comment.

Jade Anderson 
Rating:
5.0

Customer did not leave a comment.

Samantha Pacheco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IKE CARTER 
Rating:
5.0

Staff was great. Very courteous even with many customers inline. They made the return very easy as well meeting me outside and going over the truck as soon as I arrived. I really appreciated the service they provided us.

Dustin Ochs 
Rating:
5.0

Customer did not leave a comment.

DAVID DAVIS 
Rating:
1.0

I rent trucks all the time! I own a moving company I get a 75 dollar cleaning fee!? And a 20 dollar after hours fee? I dropped the truck off not only hours before they closed! Though I drop it off the entire day before it was meant to be dropped off! I couldn’t log in to turn my truck back in horrible service out there. I took the keys into the manger to notify my problem! And that damn lady took advantage of me and ripped me off. I know Dan and everyone else at western street has never done some shady stuff like that. I’ll be having a word with you lady! Horrible lying and absolute scam artist. This location I will never recommend anyone nor will I come over here again without some sort of protection from scammers like the manger here.

Tyrel Webb 
Rating:
5.0

Customer did not leave a comment.

Bryan Steinman 
Rating:
4.0

We set up the scheduled install, but when we got there they were not ready for us nor had a person on the schedule to do the install. They did a great job getting it installed, but it took all day to get it done. We were told it was on the schedule, but seemed to be a problem once we got there.

Monica Madden 
Rating:
5.0

Customer did not leave a comment.

Alex Monreal 
Rating:
5.0

Customer did not leave a comment.

tammy salter 
Rating:
3.0

During the process of me renting the Uhaul I understood that I had to have a reference and the worker Tun I believe is his name called my reference on spot. No problem because I know how references work. The problem I have is RACIAL PROFILING! The very next day I come to return the rental and I’m standing in line and I see Tun is working so I’m observing and 3 people were in front of me and he did not ask not 1 customer for references or call them, only emergency contact info. I actually asked one of the customers when she and her brother were leaving did he ask you for a reference of call them and they said no just an emergency contact. I do not appreciate this profiling and it made me super uncomfortable because my dollar spends the same! Very unacceptable

Christen Jackson 
Rating:
5.0

The staff at this location were very helpful and on top of things very clean location 👏 but your app I will not use anymore I think you need to make it clear on all costs up front threw the app not in small print or some we’re you can not see I felt I was better off just calling but at the same time the staff deserve all the credit because they made it clear and explained it so definitely people friendly not app friendly but thank you very much .

Shawna herandez 
Rating:
3.0

Pickup was scheduled for 7am, when the location was supposed to open. No one showed up to open the store until 7:30. One of the workers said only people that did not have keys were scheduled to work, so they had to wake up someone else to open the store. That is complete management ineptitude. Besides standing outside the door for 30 minutes, everything else was fine.

Chris Campin 
Rating:
5.0

Customer did not leave a comment.

benjamin morales 
Rating:
5.0

Great service men!

Mark Rector 
Rating:
5.0

Everything was fine. Got a bill saying that we didn't owe anything and then a week later they sent me to collections saying I owe $300. Whats up with that sounds like u haul is ripping people off. Cause my invoice says everything was fine and that's from when they checked it in. So I won't be paying it and I will be calling a lawyer to handle this attempted fraud by uhaul.

Jack Bilbray 
Rating:
1.0

U-Haul do not value the lives of your clients. I was almost killed by the 20" Van I was given for a trip from Edmonton to Katy Texas. This truck had a mileage of 122,000 Miles with rusted wheels with an auto-transporter attached to pull a SUV, and the most painful thing was that I told the attendant that this truck could not make the 35 hr road trip. He told me it had just undergone a L2 maintenance and was in top shape. Right from the beginning this truck was struggling, even before it was loaded. It was a horrible journey all through until it broke down right in the middle of the highway at around 7pm. The transmission just gave up while on a speed of about 70MPH, it JUST STOPPED. There were big trucks right behind us and they had to change lane in order not to ram us into the bushes. As it could not drive we were unable to move it totally off the road, and so had to stand by the roadside in the middle of nowhere in the freezing cold temperature trying to call U-Haul. Finally we got an agent on the phone and he was so NOT empathetic, asking us to sit in the van if we were feeling cold. Sit in a van on the high way at around 8pm where there was absolute darkness. He said a roadside assistance truck would be with us within 1 hr, nothing showed up until 2 hrs later. We took turns to watch out for coming trucks in order to warm our hands with the aide door vent. Guess what, after the 2 hrs what came was a small SUV who just came to see if truly the van had broken down. No Tow vehicle, no mechanics, just a plain guy who then called U-Haul to now book a tow vehicle. This was the most ridiculous thing I have ever seen. After that, he just left us the way he met us. U-Haul now said we needed to wait for a tow vehicle with an ETA of 1.5hrs, and this was now around 11.30pm in the middle of no where. Still this agent was so unempathetic. We were so cold we had started shivering and my legs/hands were going num. We finally decided to offload my SUV on the auto transporter and drove to the next town. I was booked what they called a hotel, it was the most horrible accommodation I have ever seen. The bed linens were stained, the towels were dirty and the room was smelling of cigarette, despite being a non smoking room. The washroom had stains all over and the shower was like a tap. I slept on the chair and did not take a shower to let you know how bad it was. I have the pictures and video and this would be going on social media soon, tagged U-Haul provided accommodation after van broke down. By the next morning, when I called U-Haul I was informed by van was yet to be towed from the highway. I did not leave Amarillo until about 3pm. My whole plans had been ruined because of an incompetent company ran by incompetent staff. I'll advise you think hard before going in the U-Haul especially if its a long drive. The guy that came to meet us at the scene of the breakdown said thus was a usual occurrence with U-Haul, that he was practically always out going to rescue stranded clients.

Olanshile Jinadu 
Rating:
1.0

Customer did not leave a comment.

Mohamed Mohamed 
Rating:
3.0

Customer did not leave a comment.

Michelle Allen 
Rating:
1.0

This whole experience was a comedy of errors. They were an hour late opening, there was a line of 7 am arrivals waiting. The van they finally gave me would not start, so they gave me an offline van with issues. It did not have fuel despite the contract saying it was full. Things happen, but nothing happened to plan on this day. Too many other options in town to risk this again.

William Kearns 
Rating:
5.0

Staff was friendly and helpful. Didn’t take no time at all to get it returned and on my way.

Lalo Garza 
Rating:
5.0

Customer did not leave a comment.

Alexia Hodges 
Rating:
3.0

Customer did not leave a comment.

Kendall Comolli 
Rating:
5.0

Not much, everything is great.

edward baca 
Rating:
5.0

Customer did not leave a comment.

David Floyd  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian Taylor 
Rating:
5.0

Customer did not leave a comment.

Kyle Pearson 
Rating:
5.0

Just keep up the great work

Janet Hollings 
Rating:
5.0

Parking’s a little confusing, but not bad!

Shiloh Hamilton 
Rating:
5.0

The person who helped me behind the desk and got me my rental was great, fast, and friendly and the person that I had the truck inspection was also great as well. Great team and great experience!

Brain Delgrande 
Rating:
5.0

Customer did not leave a comment.

ROSHANNA BRACKENS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chloe Moran 
Rating:
5.0

Love the employees at this location. The man who checked me in was awesome to speak with and is a great people person.

Mark Rector 
Rating:
5.0

Customer did not leave a comment.

Bonnie Barnett 
Rating:
4.0

Customer did not leave a comment.

Kirsten Willilams 
Rating:
5.0

Customer did not leave a comment.

Arthur Strickland 
Rating:
5.0

This location is awesome, but I originally reserved a trailer in BORGER TEXAS that was a drop off only location that did not keep equipment to rent out.

Jeffrey Sweeney 
Rating:
5.0

Customer did not leave a comment.

Joe Brock 
Rating:
5.0

Friendly staff made the rental process very easy

Charles Bracey 
Rating:
5.0

Very friendly employees and they made it easy to understand the terms of the rental agreement. If I could give 1000 stars I absolutely would.

Stephanie Walzier 
Rating:
5.0

I had a positive experience. Thank you

Martin Testorff 
Rating:
5.0

Customer did not leave a comment.

Thomas McClendon 
Rating:
5.0

I am just waiting on my refund and I pray it gets returned have a positive day

LESLIE MANCHACA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amanda cortez 
Rating:
5.0

N/A

jackie gray 
Rating:
5.0

Person at drop off was super professional and friendly. Made me feel welcomed after a very long move

JOSEPH HOUSE 
Rating:
5.0

Customer did not leave a comment.

david jones 
Rating:
5.0

Customer did not leave a comment.

ROBERT ARAGON 
Rating:
5.0

Customer did not leave a comment.

Francisco Fernandez 
Rating:
5.0

Want to get it done? Get Uhaul!

Mark Hedges 
Rating:
5.0

Customer did not leave a comment.

David Floyd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Floyd 
Rating:
5.0

The staff at the Amarillo 6th street office are extremely helpful and professional.

Shawn Davis  |  First Impressions 
Rating:
5.0

Store advertised a furniture dolly for rent, which was not available, and employee stated that they have not had a furniture dolly to rent in quite a long time. If you are not going to have it then don’t advertise it.

Dan Meyer 
Rating:
3.0

Person at desk very rude and disrespectful

Jane Ebeling 
Rating:
5.0

Customer did not leave a comment.

Melody Woodard 
Rating:
5.0

Good customer service!

Doris Cooper  |  Overall Experience 
Rating:
5.0

Connor was extremely helpful and made the entire process easy. The facility itself is modern, and clean. When I need another U-Haul then I will utilize this location for sure. Thanks Connor!

Harley Harding 
Rating:
5.0

Very knowledgeable

Phillip Luna 
Rating:
5.0

Customer did not leave a comment.

David Tompkins 
Rating:
5.0

Customer did not leave a comment.

Santino Castillo 
Rating:
4.0

Customer did not leave a comment.

Joe Grissom 
Rating:
5.0

Very helpful, awesome customer service, well mannered employees,had a great experience with them. I was well satisfied.

Kyleen Ramirez 
Rating:
1.0

I was charged 200 for supposedly finding ashes in the truck. I don't even smoke to leave ashes in the truck. Next time I guess I'm going to have to do their job and clean the truck right before I take it.

herman perez 
Rating:
5.0

Customer did not leave a comment.

Laci Hernandez  |  First Impressions 
Rating:
4.0

Shaun A was super helpful and knowledgeable. Highly recommend great customer service!

Garrett Womack 
Rating:
5.0

Customer did not leave a comment.

THOMAS P FOWLER  |  First Impressions 
Rating:
5.0

You need to make 2 check-in desks at your location on your 6th street location because when my wife and I was there om Saturday they were to busy for 1 desk, or they need to hire more people!!!

Mark Coker 
Rating:
5.0

Outstanding help from your staff at this location. I had a blown fuse for my taillights and your staff worked tirelessly to get me on the road with your transport trailer. My concerns about not having a spare tire were met with great concern and I was assured the tires on this trailer were the best on his lot (and they were). It was cold, nasty and late and you all made sure my equipment was ready for my trip. Not one time did I feel rushed or pressured to leave. Thank you for the quality trailer.

Michael Matthews 
Rating:
5.0

Staff was soooo helpful and kind

Keith Conway  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tim byais 
Rating:
5.0

This store has greatly improved with its staff and equipment cleanliness. The improvements in the level of customer service is the biggest impact on me using this location. Kuddo’s to the staff working inside and outside for making our visit to the store a pleasant experience.

RICHARD STONE 
Rating:
5.0

Customer did not leave a comment.

Jake Salazar 
Rating:
4.0

Customer did not leave a comment.

Yacub Helm  |  Overall Experience 
Rating:
2.0

* I made the reservation online. Checkout/review total: $204. Confirm, suddenly, the total changes to $302. Spent 1hr on the phone with Maria to confirm that $204 is the correct amount. Your site sucks. I did this multiple times. glassbox_id "2b5209f3-5578-4e51-8ce6-ba708c33c7ce:1" * I pick up the van at 8a. I have to drive ~250 miles. My wife is waiting for me to pick up the van so I can transfer my tools. First, I am directed to where the van is supposed to be but isn't. After 15 minutes, Isaiah brings it around and informs me that 1 tire is low. We change to new van. Overall, I am 45 minutes late during which my wife had to wait for me. * I drop off the van. My daughter waits for me. It takes more than 30 minutes until I can get checked out. All in all, a very bad customer experience.

Chris Zbinden 
Rating:
2.0

Making the app better at uploading pictures and making it more clear that only the app works

Jeremy Bentzel 
Rating:
5.0

Connor was a great help! He deserves a raise

Kyaw Thu 
Rating:
3.0

Customer did not leave a comment.

Steven l Parks 
Rating:
4.0

Customer did not leave a comment.

Anthony Ontiveros 
Rating:
5.0

Nothing. Courteous, kind, well trained.

tim weitfeldt 
Rating:
5.0

Have pens available in the cars for future use in case a writing utensil is needed.

Eugene Wheeler III 
Rating:
5.0

Customer did not leave a comment.

Chad Maxey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frank Palmer 
Rating:
4.0

Customer did not leave a comment.

ibraham Abukar 
Rating:
1.0

Absolutely the worst experience I’ve ever had in all of the times I’ve rented any equipment from U-Haul or a storage unit from U-Haul. Very very unprofessional staff and management. Maria is rude and condescending and so is Tun. Neither should be working there. Leadership reflects the attitude there and it shows that leadership is poor.

Dana Byrd 
Rating:
5.0

Everyone was very kind and helpful. I was in and out in no time at all. Great experience!

Marco Camp 
Rating:
5.0

Customer did not leave a comment.

Lorenzo Olivarez 
Rating:
5.0

Nothing comes to mind.

ROBERT CRUM 
Rating:
5.0

Customer did not leave a comment.

CAMELLIA BENSON  |  First Impressions 
Rating:
5.0

This location has it together. Just fine as is.

charles faulkner 
Rating:
2.0

Truck had a misfire and everything I shut it off I had to use my jump pack to restart it on my trip from Texas to NY. Trucl was not maintained very well

Robert gibson 
Rating:
1.0

Customer did not leave a comment.

Markevious Jeffries  |  Overall Experience 
Rating:
3.0

There were no utility Dolly's available so I had to pay extra on the spot for the appliance dolly and fortunately an employee found me one a little less rusty and squeaky than the one they were going to let me walk away with. When I was quoted a price after booking over the phone, it did not include taxes so I paid $66 more than expected. After all was done it took over an hour to sign the contract with a standing reservation. Time management, inventory control, and adequate pricing could definitely help this location in customer service. There also wasn't a manager available for further information.

Antoinette lemons 
Rating:
4.0

Customer did not leave a comment.

Lawrence Gonzales 
Rating:
5.0

Customer did not leave a comment.

Shamecha Boyd  |  Overall Experience 
Rating:
2.0

Upon return, have someone at the desk. I waited more than five minutes before seeing an employee. That employee walked through and said "someone will be with you in a moment. I waited another 5 minutes or more for that employee. During that time another customer came and left.

MICHEAL NORRIS 
Rating:
5.0

Personnel, Manager and the young man who assisted in receiving the trailer, were extremely cordial and treated me like an old friend. A model store.

Larry Hines 
Rating:
4.0

I reserved online. All fees were the same at the pickup location. I think you guys have everything in place for a smooth rental process.

BYRON MARTIN 
Rating:
3.0

Faster deposit return time. Turned it in a day and a half early, first thing this morning. Don't know why it takes so long to get my deposit back.

Dylan Reynolds 
Rating:
5.0

Customer did not leave a comment.

Teresa Hutcheson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Enriquez 
Rating:
1.0

Stop lying to customers making things look like everything is ok when it isn't

Delmond Carruthers 
Rating:
3.0

Customer did not leave a comment.

Julie VanBuskirk 
Rating:
5.0

We had a great moving experience with a 26' U-Haul truck, It worked well, as expected. Both the beginning and destination people were prompt, gave good instructions and met our needs.

Mary Brophy 
Rating:
4.0

I TRIED THREE TIMES TO COMPLETE THE SELF CHECK-IN USING THE U-HAUL APP. THREE TIMES IT FAILED. I asked a team member for their assistance returning the truck and they jumped on it right away. Very much appreciated.

Robert Bickler 
Rating:
3.0

The guy who checked me into the rental in the morning was not the most helpful. He even stated that Uhaul was a ripoff because of the fuel policy. Half the time I couldn’t even hear him talk because he would mumble. The girl that checked my equipment in upon return was very helpful and did a good job.

Christopher Maxwell 
Rating:
5.0

Customer did not leave a comment.

MANCIL BACCUS JR 
Rating:
5.0

Amazing people and security is A+

Kristi Blackwood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt Forrest  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria Hernandez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Thomas Staten  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jazmyne gilbereath  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Roybal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Sigala  |  Overall Experience 
Rating:
5.0

Maria was amazing and gave excellent service!

Benjamin Pardue  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynn Pullen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nyingma daniels  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMIKA WASHINGTON  |  Overall Experience 
Rating:
2.0

The manager was really rude. Not a place I would recommend for a nother person! Until you get some better management! Bothe woman managers were very rude and unperfestiomal.

VICTORIA ATTERBERRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Reyes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond Cox  |  Overall Experience 
Rating:
4.0

Sinage directions to 2nd floor were not seen so it took awhile to find the stairs

Clark Jowers  |  Overall Experience 
Rating:
5.0

Awesome

CLIFTON HINDS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Paul  |  Overall Experience 
Rating:
5.0

The manager was very helpful and friendly.

Michelle Austin  |  First Impressions 
Rating:
5.0

I appreciate the lock they left in the storage.

Laura Reyes  |  Online Move In 
Rating:
4.0

The directions in the facility for the stairs were not posted anywhere. When the person we talked to about our storage area said if we had any questions to call her and then when we tried to call she never answered. It took 45 minutes to find the stairs and our storage unit.

Clark Jowers  |  Online Move In 
Rating:
2.0

Charged me after I had moved out and still waiting to get my money back.

Donald Bramblet  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Paul  |  First Impressions 
Rating:
5.0

The staff was vert knowledgeable about the vehicles and the process, I was in and out in less than 10 minutes. It was a pleasure dealing with the staff at this location.

donavan lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alan sexton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy Benge  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tony Davis  |  Overall Experience 
Rating:
3.0

It says climate controlled however when I was moving my things in yesterday it sure seemed very cold not only in the hallway of the facility but in the storage unit itself. It isn't very easy to get to because of all the broken equipment blocking entry ways. Staff is super nice and I appreciate that.

Stephanie Ramirez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANA SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUDI OWENS  |  Overall Experience 
Rating:
4.0

Everyone was very friendly and helpful. The storage location is kind of in a weird spot but is doable, but dont appreciate me having to swipe my card every time the door shuts when I'm moving in.

alan sexton  |  First Impressions 
Rating:
4.0

Management was very helpful, friendly and professional. Enjoyed doing business with her.

Mary Cawthorn  |  First Impressions 
Rating:
2.0

The standard presentation of the brand is outstanding everyone has done their job on the forefront as the face of uhaul at this location and it's a clear reflection of the manager, but I'm disappointed in how my personal situation was handled, although I would love to Give 5 stars I won't because I didn't receive 5 star service my safety and freedom was compromised on top of the huge inconvenience and set back I'm I'm. Still goingnto expirience long after I return this truck because I am nothing but a number and a dollar sign to this company. I do not recommend uhaul not to my friends family and/or word off mouth. I leave this with dignity and respect so I won't air out my experience in detail with thee intention to slander this brand.

Erika Holguin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Fela Lopez  |  Overall Experience 
Rating:
5.0

Great service.Friendly and helpfully staffing.secure site where there are no issues over theft or vandalism. Very clean facility. Kudos to Maria,Rudy, Stacy , Isabelle and the rest of staffing at North amarillo storage facility. Thanks to all.

David Davee  |  Overall Experience 
Rating:
5.0

Isabel was very knowledgeable and helpful during check-in and completion of storage rental.

BRAD BRANFIELD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leroy Thompson  |  Overall Experience 
Rating:
5.0

Staff was very pleasant to work with.

MICHAEL SPENCER  |  First Impressions 
Rating:
5.0

Staff very helpful and knowledgeable,friendly and made me feel welcome.

David Davee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra Wright  |  Overall Experience 
Rating:
5.0

Great customer service! Customer service representative appeared to be new, and the General Manager was there working with us every step of the way. I am giving this review and "Excellent" rating not only based on my experience, but also how the GM treated her employee. She was very caring and friendly to both of us. Facility was clean, and I felt reassured with all of the security device present.

Jason Henry  |  First Impressions 
Rating:
5.0

Maria was such a great help, If I need to use Uhaul in the future the 6th Street location will remain the location I use.

Gia Torres  |  Overall Experience 
Rating:
5.0

N/A

Leroy Thompson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

chris stanley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel Garcia  |  First Impressions 
Rating:
5.0

N No

lewis burrell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER SCOTT  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

KALI HIATT  |  Overall Experience 
Rating:
1.0

I was told way back in feb that y stuff was going to be auctioned off. No warning or anything. I believe i was a few weeks behind. I triedt contaxt someonebut gotno answer. Thats all the things in this world. My ex and his friends stole everything i owned then you guys did this. Ive lost all faith in people and now have nothing again. Thanksgir caring

Jimmie Woods  |  Overall Experience 
Rating:
5.0

Everything was good

Darren Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan Snyder  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charlotte Straub  |  First Impressions 
Rating:
5.0

They storage I still believe with gone Grandview were really nice thank you

Blaine Mote  |  Overall Experience 
Rating:
4.0

The only bad thing is the next day I went to go put my stuff in storage they put a lock on my unit I had to go all the way back to the front office to have them come take the lock off I don’t know why they did that but that was unnecessary it was empty I was getting ready to put stuff in it

DANIEL BOONE   |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tammy Breckenridge  |  Overall Experience 
Rating:
5.0

Thanks for everything!

Carmel Barnhill  |  First Impressions 
Rating:
5.0

Great job y’all!!

George Clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY FRITZ  |  First Impressions 
Rating:
5.0

I'm A Disabled Vet & The Employees Who Work At The SW 6th Ave Facility Went Above & Beyond To Help Me, Even With Every Little Detail. I Couldn't Have Asked For A Better Crew. Thank You Very Much For All Of Your Help. Stay Safe. HOO-AH!!!

Russ Jason Toell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHNDURAS GODBOLT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANET HOLLINGS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Crystal Miller  |  First Impressions 
Rating:
5.0

Great customer service, convenient, and excellent customer service!

Tina Davenport  |  First Impressions 
Rating:
1.0

You have charged me $748.43 and $150.50 on 18 October 2021. On October 25, 2021, you have tried to charge me $27.40 and $9.10. I am requesting this money to be return to my account. You have never given statement of charges for these amounts. I will never use your company again. I do not have storage area or rental truck so why are you keep taking charging my account

Susan Sharps  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy Melillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Raymond  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darren Carpenter  |  Overall Experience 
Rating:
5.0

Love U-haul They are friendly and very flexible.

Mary McSwain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natlynn Rattler  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Susan Soderquist  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

glenda bilyeu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha Pacheco  |  Overall Experience 
Rating:
5.0

Manager is very helpful and cares about her customers and what is done for children and family in the community I would never go anywhere

Mary Powell  |  First Impressions 
Rating:
5.0

Joel and Amanda are the best things on God's green earth I am so thankful that they were there to help me and assist me with my needs. Keep up the good work guys.

TIFFANY VAUGHN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doris Cooper  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Angel Rodriguez  |  First Impressions 
Rating:
5.0

They went out of there way to help me when I needed it the most I really appreciated it.

Cynthia Meyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joycelyn McQueen  |  Overall Experience 
Rating:
5.0

Clean and secure, great customer service.

Claudia Correa  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Waleed Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rodney robinson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lorenzo Escamilla  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GIA-JODECI TORRES  |  Overall Experience 
Rating:
5.0

So easy and the lady in the office was very friendly and helpful!

Eugenia Sterry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

glenda bilyeu  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maryanne indrunas  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

kimberly HOSLER  |  First Impressions 
Rating:
5.0

Great customer service.

Ben Gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Delgado  |  First Impressions 
Rating:
4.0

Everyone went above what I was expecting to help me get into a unit. Even when I couldn’t get my code to work they made sure to help figure out what was wrong.

Joycelyn McQueen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle wyble  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brenda Toombs  |  First Impressions 
Rating:
5.0

Easy to rent

Ben Gonzalez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL BRANDON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melody carter  |  First Impressions 
Rating:
3.0

No Comment

Sue Coffey  |  Overall Experience 
Rating:
5.0

Storage room was stated as big enough for a two bedroom apartment. My one bedroom stuff didn't work in there. They are extremely small. That's my only issue.

Danny Albright  |  Overall Experience 
Rating:
5.0

was very helpful and did a great job getting me in and out thanks

Darren Carpenter  |  First Impressions 
Rating:
4.0

I had some bad experience and some good. I didn’t like the fact thar 9 times out of 10 I had to abs that one of the broken down trucks be moved so that I could access my storage and the price is outrageous!! The staff at the uhaul on 6th is absolutely amazing!!! They had to put up with me and I am a handful to say the least. Every time I entered the building I could see the expression of oh my what does she want today, but the tone of their voice and the attitude was completely the opposite. They went above and beyond to satisfy my demands. They all deserve a reward for all I put them through. To the Uhaul Crew on 6th in Amarillo, Thank You All for putting up with me. I appreciate each of y’all!! Keep up the good work!! Kandrea James

Kandrea James  |  Overall Experience 
Rating:
5.0

Amanda was awesome and walked me through the process to activate access to my indoor storage unit. She is a very polite person. We are planning to move to Amarillo from Temple,TX. and her facility will be our "go-to" business. Absolutely no complaints. Thank you Amanda from Sam and Lisa Longacre.

Samuel Longacre  |  First Impressions 
Rating:
1.0

The girl that checked me in did not know what she was doing. It took over an hour for her to get me my storage unit. she kept pushing me off, to go to where i had to return my uhaul truck in canyon she wanted to cancel my reservation so i could go there. Someone else has to help her so i could get going. A few weeks later i went in to rent a truck so i could move my things and she was there again and stated that they were sold out of trucks meanwhile there was about 5-6 trucks there. I went online to try and see who else had a uhaul available, THE SAME location had multiple trucks available. I felt lied to and went to home depot and rented a truck. I will never deal with this location again. Dissatisfied and disappointed.

MAIKOL GARCIA  |  Overall Experience 
Rating:
4.0

Thank y'all 👍 so much good job team.....

Jason Ortiz2009  |  Overall Experience 
Rating:
5.0

Every month when I pay for the storage unit, your staff is efficient and very good to me. I have confidence in the safety of my things that are in storage. I have recommended the U-haul on 6th street.

Toni Kizer  |  First Impressions 
Rating:
1.0

Got lied to about the storage from the beginning. Was told one thing and never got it.

cynthia thomas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TAYLOR YOUNG  |  Online Move In 
Rating:
1.0

Terrible place I will NEVER use U Haul storage again!!!!!

Beverly Barnes  |  Overall Experience 
Rating:
3.0

The staff members that I saw consistently were very friendly and helpful, although there did seem to be a lot of turnover and new hires being trained often. The price of my storage unit seemed to be increasing incrementally, culminating in a $15 late fee for my unit in the last month (despite my account being set up with auto-pay and never having that problem previously). The unit itself was not entirely secure. There was a 6-8 inch gap between the wall of my unit and the one next to it, such that my neighboring unit’s owner could reach an arm in take my items if I hadn’t accounted for that. Elevator goes down sometimes and delays my ability to access the unit or remove items.

Trent Roberson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debbie Lubbe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH HAINES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GERALD WRIGHT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa Higgins  |  Overall Experience 
Rating:
5.0

The facility and staff were top notch!

Greggory Lusk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad Maxey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timmothy SHort  |  First Impressions 
Rating:
5.0

There was even a restroom in the storage building!

Erin Williamson  |  Overall Experience 
Rating:
5.0

I had a really good experience, the sales rep was awesomely

YVONNE LAMAR  |  First Impressions 
Rating:
2.0

When trying to return vehicle after business hours while trying to check out it couldn't verify my location. My location was clearly on as it was working on other applications. I walked the property for 20 minutes trying to refresh and restart my phone to avoid a $20 fee and i still get stuck paying the $20 fee.

Erika Holguin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol Wolf  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gayla Broyles  |  Overall Experience 
Rating:
1.0

We told the people that were working there multiple times I have moved everything out. Then here comes a bill in the mail. Ridiculous

Paul Saucedo  |  Overall Experience 
Rating:
5.0

The staff at U-haul North Amarillo were very helpful, friendly and professional!

Gayla Broyles  |  First Impressions 
Rating:
5.0

Estube muy satisfecha con el cervicio q me dieron,la instalacioene en muy buen service.

Carmen GOMEZ  |  Overall Experience 
Rating:
5.0

The storage was nice they gave me just the right size I needed

Katasha Carter  |  First Impressions 
Rating:
5.0

The customer service is greate they are really friendly and helpful when you rent a storage unit we had a great experience at Uhaul Moving and Storage North Amarillo

susan goforth  |  First Impressions 
Rating:
4.0

Customer service was great. The guys at 6th street location are awesome.

Connie Acy  |  Overall Experience 
Rating:
4.0

The cleanest safest storage facility I’ve used! Being able to reach by chat email or phone is non existent!!!

Melony Carrillo  |  Overall Experience 
Rating:
3.0

Would be nice if you had handicap units on first floor. Im on a very fixed income, so can't afford first floor so I am upstairs, staurs are going to be a killer. Will I be covered if I fall on stairs?

justie mckenna  |  First Impressions 
Rating:
5.0

No problems all staff were knowledgeable and very helpful

Paul Mills  |  First Impressions 
Rating:
5.0

The thing I don't understand is when I got the U-Haul truck and move my things I have put $100 deposit down. They told me they would not need all the money and they took all of my money of my mycard

leah taylor  |  Overall Experience 
Rating:
2.0

I rented a 10 X 10 X 10 storage and it was in two separate units. Even though they were next to each other I had trouble getting the small amount of furniture into them both. Also now two locks.

Steven Villalobos  |  First Impressions 
Rating:
4.0

Great customer service!!!

Richard Hernandez  |  Overall Experience 
Rating:
5.0

I got a month free because I used the Uhaul facility in Murrieta Ca, it was just what I needed moving to a new place. Chynthia Richardson Christ JESUS IS LORD

chynthia richardson  |  Overall Experience 
Rating:
5.0

Very friendly, knowledgeable about the area, went above and beyond the call of duty. Matthew is a keeper for your company.

chynthia richardson  |  First Impressions 
Rating:
5.0

Great!

Paula Gober  |  Overall Experience 
Rating:
5.0

I was VERY pleased with all the staff at that Uhaul place.

Charlotte Oathout  |  Overall Experience 
Rating:
5.0

It was a great experience and kind people and I will definitely come back if I need a storage unit again

Emily Wilson  |  Overall Experience 
Rating:
4.0

Yep

Joe Kirk  |  Overall Experience 
Rating:
3.0

Amarillo - 6th Street location. Need CSR at the counter at all times. 2-3 customers waiting for person to show up - they're performing outside work instead.

freda booth  |  Overall Experience 
Rating:
5.0

None

SHENEE TAYLOR  |  Overall Experience 
Rating:
3.0

Never could reach a person at the location, always got a person at a call center. Emailed the manager, never got a response. Raised my rent after being a customer for 2 years due to renovations made.

avalee devries  |  Overall Experience 
Rating:
5.0

These guys are great!

Wendy Quartarero  |  Overall Experience 
Rating:
5.0

Will use them again in the near future if ever needed

Yanette Bell  |  Overall Experience 
No reviews have been submitted for this location.

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