Customer Reviews for U-Haul Moving & Storage of Niagara Falls

4,306 reviews

2485 Military Rd   Niagara Falls, NY 14304
(Across from The Griffon, Near Factory Outlet)

(716) 297-7546

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(716) 297-7546

2485 Military Rd
Niagara Falls, NY 14304
(Across from The Griffon, Near Factory Outlet)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Chiquita Carter 
Rating:
5.0

Customer did not leave a comment.

Chiquita Carter 
Rating:
1.0

Customer did not leave a comment.

rajerr vincent 
Rating:
1.0

Each order should only have 1 invoice, not 5 per order. The billing department is not helping me get one invoice. I had 4 boxes, on 1 order, and got 10 separated orders each with multiple invoices and charges. Billing somehow didnt see this issue when i called.

Ryan Eustace 
Rating:
5.0

Nothing

steven matson 
Rating:
5.0

Keep up the good work! ✌️😎

Peter Zito 
Rating:
5.0

Customer did not leave a comment.

Myron Pecaric 
Rating:
4.0

Customer did not leave a comment.

nancy Josker  |  Overall Experience 
Rating:
4.0

Very good customer service

Tiesha Chapman  |  First Impressions 
Rating:
5.0

The facility was clean, well lit, and safe. Members of staff on duty do a walk thru several times a day. The process was easy and the staff is extremely helpful. I’ve also heard this about the staff from several other customers who rent from there. Their reputation w the local community is excellent. I would recommend anyone I know to try out this location

Leah Landman  |  Overall Experience 
Rating:
5.0

As far as I am concerned this place is the best ever

Teresa Celeste  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tashia carron  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tashia Carron 
Rating:
5.0

Customer did not leave a comment.

Martin Mills 
Rating:
5.0

Front counter help was excellent and very friendly and helpful. Checked me in and then helped me make a choice of trailer rentals Truck and container. I would have liked either free Wi-Fi or a TV while waiting for my install appointment to be completed. Thank you!

Sam Dutton 
Rating:
5.0

Awesome best experience yet at h haul

William Leslie 
Rating:
3.0

Not very friendly, hard to find some one to help.

Harold Phillips 
Rating:
5.0

Staff at this uhaul center is always helpful. Our family uses uhaul a lot for storage and truck rentals and we never have trouble at the Military Rd. center.

Bruce Bush 
Rating:
5.0

Customer did not leave a comment.

Jasmine Winkfield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Therese Bianchi 
Rating:
5.0

Customer did not leave a comment.

John Bittner 
Rating:
5.0

All U-Haul employees were polite and professional. One in particular was clearly Outstanding. A young lady by the name of “Clohe” (sp?) could not have done a better job. This young lady seemed to be able to read minds and answered questions prior to them even being asked. This woman clearly enjoys what she’s doing and makes Everyone’s life better. BRAVO CHLOE (sp?) and U-Haul for having her. I assure you that Me and Mine Will be using U-Haul in the future and We’ll ALL be looking for Chloe and the fine group of professionals that work with her! I Do Not throw praise around lightly being a former United States Marine -but- one this occasion -again- THANK YOU U-Haul, and Chloe and the Entire Crew at the Military Rd location.

alex poulsen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Churchman 
Rating:
3.0

Customer did not leave a comment.

Michael Martin 
Rating:
4.0

Overall the experience was pretty positive.. Customer service was good, The condition of the vehicle was excellent and the price was very good.. I would totally recommend this to anybody looking for equipment to move anything.

Christian CAMARRA 
Rating:
4.0

Customer did not leave a comment.

sungsoo kim 
Rating:
5.0

Great Staff! Keep up the good work!🙂👍

PETER ZITO 
Rating:
4.0

Customer did not leave a comment.

Jasmine Hamlett 
Rating:
2.0

No recipt has still been giving…

Zhanel Bryce 
Rating:
5.0

Customer did not leave a comment.

louis pullano 
Rating:
1.0

Customer did not leave a comment.

sheontae ward 
Rating:
4.0

Check-in process and customer service was great. Once again, I left with a truck with only 1/4 tank of gas. This happens too often when I rent from this location.

Pasquale Maggiore 
Rating:
3.0

Every single time we visited an alarm went off at some point during our visit (not trigger by us) and no one did a thing about it, which didn’t make us feel that our stuff was super safe if anyone wanted to break in, since no one responded to the alarms. There was often trash on the ground and the place didn’t look well cared for, sadly. When we came to move out from our second floor unit, the elevator was broken! I am disabled and can’t use stairs so my wife had to unload the entire unit using the stairs! We had let people know we were coming down that day from Ontario and someone should have let us know about the elevator before we drove down all that way and rented a truck. I would like a partial refund of our last month’s rent or something to make up for the hassle we had to deal with. The fact that we were able to have things shipped to the location a few times was a huge advantage and a big reason we kept our unit there as long as we did.

Nancy Davis  |  Overall Experience 
Rating:
3.0

My overall experience with the facility and equipment was good. The customer service is average at best.

Steve Kerfoot 
Rating:
4.0

I left a review previously about charges for my rental. Chloe from U-Haul called me to address my concerns and clarify the issue. Dynamite customer service!! Thanks, Chloe!!

Lisa Achilli 
Rating:
5.0

I have rented many times from this location and they are always friendly and helpful!

patrick pilon 
Rating:
2.0

The truck smelt bad the customer service at this location is terrible. Employee hands are absolutely disgusting touching your ID eating behind the counter while customer in the there. I won't be back after using Uhaul trucks for 15 years

Tiasha Smith 
Rating:
5.0

Customer did not leave a comment.

Wendy Tedesco 
Rating:
5.0

Stephan and Josh were very professional and extremely Helpful!

alex poulsen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori short 
Rating:
5.0

Great service all around. Thank you so much 👍

Nadia Harris 
Rating:
5.0

Customer did not leave a comment.

JENNIFERLYNN VANDENBOSCH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn Staub  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chelsea Howell 
Rating:
3.0

Customer did not leave a comment.

Craig Cousins 
Rating:
5.0

Previous renter had smoked / vehicle smelled of smoke. I would suggest checking for that in the future in case the next renter is sensitive to smoke.

Stacey Markovich 
Rating:
5.0

Nothing, best transaction ever!!

Donald Booth 
Rating:
4.0

The app failed me when providing pictures of vechile concerns

Jennifer Devole 
Rating:
1.0

Maybe have associates learn basic communication skills and not practically force the customer to return the equipment early because it was double booked.

Brandon Richards 
Rating:
5.0

Customer did not leave a comment.

Cynthia Atkinson  |  Overall Experience 
Rating:
4.0

Someone really needs to work on your app because every time I went looking for a trailer it would say it wouldn't be in stock but since I live so close to the U-Haul shop that I go to I know they had the trailers in stock trailers are not updated properly on your mobile app

Leonard HOFFMAN 
Rating:
5.0

Work needs to be done on the website because it does not have the equipment listed that's at the site I knew they had what I needed but on the computer it said it wasn't available but it was available you had six open utility trailers

Leonard HOFFMAN 
Rating:
5.0

Staff here are great!

Jethro Zimmerman 
Rating:
5.0

The U-Haul employees at Niagara Falls Military Rd. were very courteous and helpful!👍 The truck was clean, and even was warmed up and ready to go for us! Thanks! Keep up the good work!😊

Peter Zito 
Rating:
5.0

Customer did not leave a comment.

Karen Metzger 
Rating:
4.0

Customer did not leave a comment.

Christopher OHern 
Rating:
4.0

Location was changed as unit requested was unavailable. Called the national number and was transferred to a knowledgeable local agent. Pick up and drop off were smooth and staff were friendly and effecient.

Charles Thomas 
Rating:
5.0

Customer did not leave a comment.

Brian Bush 
Rating:
5.0

Cup holders were very dirty and sticky.

Krista Stefanie 
Rating:
5.0

There are no improvement recommendations from me. Staff was lovely. Everything was great. Had a wonderful experience

Vicki Allcorn 
Rating:
5.0

Great experiance

Joseph Perrelli 
Rating:
5.0

Customer did not leave a comment.

Linda Benson  |  Overall Experience 
Rating:
5.0

Good service. Easy process and quick. Thanks

Terence Ruh 
Rating:
5.0

Customer did not leave a comment.

Chelsea Howell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dennis paradowski 
Rating:
5.0

Customer did not leave a comment.

Hope Ellis 
Rating:
5.0

Great experience , very easy check in and return . The customer service personal were very helpful

Earl Farley 
Rating:
5.0

The whole staff and management team helped me out alot and threw all my headaches from the person who rented to me there the best and honest dependable people you can't be no better than that let's go 2024 more people like them happy holidays and blessings

Samuel Kubiak 
Rating:
5.0

Customer did not leave a comment.

Charmayne Platt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Collesano 
Rating:
5.0

Customer did not leave a comment.

Mary Ryan 
Rating:
5.0

Customer did not leave a comment.

Robert Conrad 
Rating:
5.0

The staff was excellent. I’ve used uhaul at other locations with mixed results. The Niagara Falls location is location I will use 100% of the time going forward. Helpful and curteous every time.

Chris Amato 
Rating:
5.0

Keep up the great service!

Peter Zito 
Rating:
5.0

Customer did not leave a comment.

Matthew Sledziewski 
Rating:
5.0

Mgr of facilities was the contact through out rental experience….from acquisition of vehicle to its return….he was very thorough and professional, personable, very helpful…can’t thank U-Haul enough…

Steven Hosey 
Rating:
3.0

Customer did not leave a comment.

Kevin Walter 
Rating:
2.0

Went 7 miles total. I refueled and the gauge was still at full . the truck it took 6 gals to fill it back up. I asked the sales person. That it must not of been full at the time of pick up. Did nothing. Sales person was very grumpy and not very helpful. We waited over 20 minutes upon return. To get anyone to acknowledge. Several people were there just ignored. Would not do anything about it. I had to clean off all of the windows prior to leaving as they were full of ice and snow. The back door was frozen and it took us over an hour to get unfrozen in order to start loading the truck. Over all very bad service.

Ken Amborski 
Rating:
3.0

Nothing

ash sarba 
Rating:
5.0

Customer did not leave a comment.

Robert Couturiaux 
Rating:
5.0

Nothing

Rosemary Boyd 
Rating:
3.0

Customer did not leave a comment.

Matthew Brundage  |  Overall Experience 
Rating:
5.0

Very helpful

edward battaglia 
Rating:
1.0

Hire better employees

Julie Payne 
Rating:
5.0

Provide the key code ahead of time and where the lock boxes are instead of a google maps view of the site which does literally no good

Bryan Wallace 
Rating:
5.0

Customer did not leave a comment.

Nicholas Sparks 
Rating:
5.0

Keep up the great work! The extra polite staff there goes out of their way to help you out as fast as they can! 👍

Peter Zito 
Rating:
5.0

I have always had good experiences dealing with this location

patrick pilon 
Rating:
5.0

Customer did not leave a comment.

Matthew Sledziewski 
Rating:
5.0

Customer did not leave a comment.

Charmayne Platt 
Rating:
5.0

Customer did not leave a comment.

sharon brennan 
Rating:
5.0

Excellent service

Jennifer Dailey 
Rating:
4.0

Customer did not leave a comment.

Christine Spalla  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kevin Gayda 
Rating:
4.0

Customer did not leave a comment.

Alfreda Adams  |  Overall Experience 
Rating:
5.0

Keep up the good work! This U-Haul location has a fantastic team ! Give them a bonus ! 👍

PETER ZITO 
Rating:
5.0

Keep up the good work! Great team!!!

Peter Zito 
Rating:
5.0

Customer did not leave a comment.

Hope Turner 
Rating:
5.0

Friendly, courteous and helpful. Had two employees get me rented and in my truck within minutes.

Jethro Zimmerman 
Rating:
5.0

John went more than beyond his help to satisfy us with our situation. Thank you so much

Anna Quarantillo  |  Overall Experience 
Rating:
5.0

The young lady that helped me was very enthusiastic about her job. See was very respectful and helpful and had a great knowledge of the equipment. This one interaction made me excited to be back in New York, it’s not common to see a good work ethic these days.

Robert Schmiege 
Rating:
5.0

In and out quickly. Anthony and all the other people are friendly and know what they are doing

Edward Lilly 
Rating:
5.0

As always, when being helped/renting at counter, one on one service is great.

Jethro Zimmerman 
Rating:
5.0

Always a pleasant experience when renting at the Military Rd. Niagara Falls location. What a great crew there.

Jethro Zimmerman 
Rating:
5.0

Great rental experience from start to finish!

Pasquale Maggiore 
Rating:
5.0

Customer did not leave a comment.

Barbara Rodgers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rafeal Morales 
Rating:
5.0

Keep up the good work!👍👍👍😊

Peter Zito 
Rating:
5.0

Customer did not leave a comment.

Nancy Adams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy Adams 
Rating:
5.0

Everything went smoothly, no complaints at all.

Alan Carl 
Rating:
5.0

Customer did not leave a comment.

Zachary Belding 
Rating:
5.0

The customer service was fast, friendly and efficient.

Karen McInerney 
Rating:
1.0

They talk very rude

Daljit Singh 
Rating:
5.0

Great service, great crew, keep up the good work! 👍

Peter Zito 
Rating:
5.0

Customer did not leave a comment.

mark palmer 
Rating:
5.0

There were some surprise charges along the way such as when we arrived at our destination & needed the delivery that was supposed to be free. We got charged that 1st time so we never used the delivery service again & had to call before accessing the pod every time. The staff were great in Niagara Falls NY & the Pod we held for a year was helpful. Thanks for everyone’s help along the way over the last year!

sascha stopa-chavez 
Rating:
5.0

Customer did not leave a comment.

Suzanne Howard 
Rating:
5.0

Customer did not leave a comment.

Mohammed Islam 
Rating:
3.0

The truck was quite dirty inside. The cab smell was awful. Made the long trip horrible.

Daryl Widebeck 
Rating:
5.0

Best

Jafar Iqbal 
Rating:
5.0

Customer did not leave a comment.

Kimberly McNamara  |  Overall Experience 
Rating:
2.0

HALF THE TIME I LIGHTS WERE NOT WORKING PROPERLY!!

paula jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ntyree Cox  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Diane Russo  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christal Jenkins  |  First Impressions 
Rating:
5.0

I've stored my stuff here before never had a problem and I would definitely do it again

Sherry Torrie  |  Overall Experience 
Rating:
2.0

I thought that my things would be safe as it was indoor storage, but everything was moldy when I removed it from storage. There were also metal objects that were rusted along with the mold. When I came to remove my items, the codes to get in weren't working, so the alarms went off twice. Nobody came to check when the alarms went off, they just shut off the alarms from the office. It made me feel as if my storage wasn't that secure.

Adria Strzelczyk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOAQUINFRANCIS FIGUEROA  |  Overall Experience 
Rating:
2.0

Kaylee was a pleasure to deal with. Apart from her professionalism, the rest of my experience was negative. I asked for 24 / 7 access and was provided an access card that did not work from the time it was issued to me. I was told that I could call the day before and that the building would be left open if I needed after hours access. WTF?? How is that secure. I ended up not needing a second month and had nothing in my locker when it was time for renewal. I attempted to contact U-Haul the day before the renewal and was promised a call back from the 'Manager' before 4 pm. It took multiple calls and several hours to get a call back saying I would get another call back after 4 pm. I never received the promised call back and was billed an additional month - including a late payment fee - in error. Kaylee rectified this issue and was a complete professional. I nevertheless did not appreciate being sent notice that I was in arrears for an empty locker. In 2014 - 2016, I rented a 5 x 5 locker from this same location and had a much more positive experience. I'm not sure what happened since than but I was not impressed this time with the exception of Kaylee. She was very professional and is an asset to the company! Hire more people like Kaylee.

WILLIAM KLAPPERBEIN  |  Overall Experience 
Rating:
5.0

Wish I could surrender online, and known requirements for the same when booking locker.

Baldeep Aurora  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa Vitagliano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNA EDWARDS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christine Spalla  |  Online Move In 
Rating:
5.0

The storage units are very well maintained and the staff were super helpful getting a trailer last minute

Brett Lawrence  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

theodre jenkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lore Porter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WALTER GAINES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Moshan Billups  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dora Stevens  |  Overall Experience 
Rating:
5.0

It got to be very expensive for me, but I trusted the facility with my belongings. Everyone was always very friendly and helpful. Thank you for great service over the years.

SUZETTE DUMAIS  |  Overall Experience 
Rating:
5.0

The gentleman who helped me was great. He explained everything to me and helped me find my unit.

Christina Yamonaco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WALTER GAINES  |  First Impressions 
Rating:
5.0

CHLOE WAS EXCELLENT TO WORK WITH.

judith carnevale  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA L ROBERTS  |  Overall Experience 
Rating:
5.0

Guy with real nice hair helped me with my storage unit, deserves a raise tbh

Elijah Greenough  |  First Impressions 
Rating:
4.0

There's a problem with the alarm box and the alarm is always going off and is quite shocking on the nerves. Staff is friendly and helpful. Clean environment and units are in good condition.

Dawn Hosey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Suzanne keller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Shimmel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal Volk  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elana Thomas  |  Overall Experience 
Rating:
5.0

Great place and great people!

Nicole Montano  |  Overall Experience 
Rating:
4.0

Great staff even when the unit flooded yall.did a great job

DEANNA CHAMBERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gavin Pursley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lorianne Simon  |  Overall Experience 
Rating:
5.0

LOVE the staff! Wonderful, knowledgeable and helpful.

Vicky Allcorn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacob Bonning  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Atkinson  |  First Impressions 
Rating:
5.0

Am thankful to UHAUL for great assistance--whether in person or through calls, thank you for helping me through stress of moving. Equipment and facility all well maintained, ie storage facility was bright, clean, with large loading trucks provided to help you move items from storage (really helpful & well thought out in process). Thank you so much!!

jade chen  |  Overall Experience 
Rating:
5.0

although we still have an outdoor facility and there's snow piled up against the door.

Peter Lambert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

L Zmijak  |  Overall Experience 
Rating:
4.0

Staff was helpful even before day of move in — answering questions, helping with changes, confirming details. Appreciated the service to re-assure that all would be as expected. Process was good experience.

jade chen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rochelle Johns  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carrie ball  |  First Impressions 
Rating:
5.0

John runs an excellent operation. I would recommend your facility to others.

Lori SIMON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerald ZIMMERMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BOBBIE lott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chloe Parody  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Janese  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler Beegle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Desiree Vosburgh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Herbert Wooten  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce Bush  |  Overall Experience 
Rating:
5.0

I was in a hurry when I was reserving a unit and got one that was too small for all of my belongings. When I got there and realized I needed bigger, the young woman at the counter sat right down and found me a unit she pulled up my information and was able to charge a little difference and I was in. The carts and elevator were a Godsend. Really good service, very helpful. Nice and clean.

Catherine Stuermer  |  Online Move In 
Rating:
5.0

Very friendly staff

Christopher Arellano  |  Overall Experience 
Rating:
3.0

There was No advantage of indoor storage vs storage unit access from outside only - the Mice still found the way into the unit. For the cost difference, the weather load and unload of outdoor storage would still be the first choice.

Cynthia Caruana  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maurice Owens  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Lora bersani  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brenda Drayton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerald ZIMMERMAN  |  Overall Experience 
Rating:
5.0

The young lady was very nice and professional as well as the young man and the restroom was very clean as well as the store

Janet Robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chloe Parody  |  First Impressions 
Rating:
5.0

Very nice staff

Christopher Arellano  |  First Impressions 
Rating:
5.0

Everyone I dealt with was great and they especially helped me at the end. Thank you so very much.

deborah lill  |  Overall Experience 
Rating:
5.0

I have rented storage at UHaul several times in the past and was always pleased. The building is secure, well lit and climate controlled. I would definitely recommend this place 👍🏼

vickie faieta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane Henninger  |  First Impressions 
Rating:
5.0

Very clean facility, lots of nice amenities, all for the same price as other self-storage places.

Bruce Bush  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Keith Bennet  |  First Impressions 
Rating:
3.0

Management and some team members were not fully trained or equipped. Had several issues with the facility which is why I left it. Too much hassle just for storage.

Diamond JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK LUM  |  First Impressions 
Rating:
5.0

Good customer service

Michelle Moragne  |  First Impressions 
Rating:
5.0

Very nice place with very nice employees

Mary Vorie  |  First Impressions 
Rating:
3.0

I found a dead small mouse and lots of mouse poo in one box. Also my corner hutch was wet on bottom and some of it was rotted.

Marilyn papiernik  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHIH YAO CHIANG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerald ZIMMERMAN  |  First Impressions 
Rating:
4.0

I had a storage unit and I kept receiving notices that my bill increased. I don't feel like I should have paid so much because their were mice feces on the floor and on my stuff and what ever the mice could burrow through. I would have kept the storage unit longer if it were not for these things. Overall the staff were friendly and I like the convenience of the storage unit and being able to access at all times, renting a van over the phone with fast service, being able to park my car at the facility while I unload my stuff so I don't have to take an uber back and forth, equipment provided to help with loading/unloading, moving supplies to buy in the store and being able to drop key off after hours. Thank you!

TYANNANTRENA IVEYS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jane Santiago  |  Overall Experience 
Rating:
4.0

Wouldn’t hurt to have an elevator!!!

Roman Kagan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAELJAY REED  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stacy Fuller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie DERUBEIS  |  Overall Experience 
Rating:
5.0

I own my business for about 30 years which I am electrician and plumber and Rehabilitation Contractor here in Niagara Falls N.Y. I rent alot of trucks from your company and usually use the Uhaul store on military road there all very respectful to me as customers.

Gerald ZIMMERMAN  |  First Impressions 
Rating:
5.0

Staff were very user-friendly.

CLAUS FICHTE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANKJOSEPH JR CHERRY  |  First Impressions 
Rating:
3.0

Staff was especially helpful.

Catherine Showalter  |  Overall Experience 
Rating:
5.0

I delt with the manager and he was great

shirrell hughes  |  First Impressions 
Rating:
5.0

Great customer service 👏 place was clean. Good job.

Robert Janese  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carmen Cartagena  |  First Impressions 
Rating:
2.0

Yall storage fees are to high i found the same size unit for 50 dollars a,month

rhonda altman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DELMONANDRIA MYLES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM LEVERENTZ  |  First Impressions 
Rating:
3.0

We rented your storage for more than 5 months but today we were there to get our stuff ( cloths and other house items) we saw there were rats in there, They damage our cloths and all good stuff.. I would not recommend this place to anyone else…

Gopalbhai Panara  |  Overall Experience 
Rating:
5.0

The staff was helpful and polite.

Donald Handley  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

nancy Josker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ESTHER FREEMAN RICE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL-ANTHONYS SEELBAUGH  |  Overall Experience 
Rating:
5.0

Great service! Fast, friendly, informative and very accommodating. Keep up the good work! 👍

Peter Zito  |  First Impressions 
Rating:
5.0

Staff was very professional and helpful when I had an an issue with billing. They were courteous and took care of my problem in a timely fashion.

Joseph Dobmeier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Mack  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerald Zimmerman  |  Overall Experience 
Rating:
5.0

Staff was incredibly kind and helpful, answered any and all questions I had. Highly satisfied with service recieved.

AMANDAMONIQUE MILLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Hogan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laurie Durham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deanna Coffman  |  Overall Experience 
Rating:
2.0

Way overpriced. Glad I’m not dealing with you anymore.

Kristin Sehrer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james bonnell  |  Overall Experience 
Rating:
5.0

Thanks for being there when I needed.

GUAZONHERGOT WESTERHEIDE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Toni Irwin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Ervin  |  First Impressions 
Rating:
5.0

The man that waited on me (I can’t remember his name) was awesome very friendly,professional and answered all my questions.

Kelly Payne  |  First Impressions 
Rating:
5.0

very efficient and kind staff they were able to work with my availability and their's. thanks for all your help

Deanna Coffman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Daigneau  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Felicia Nelson  |  First Impressions 
Rating:
5.0

The customer service agent was very helpful and explained everything very perfessional and was very outgoing. Customer service agent went above and beyond to answer all my questions.

Clyde Vanevery  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD CHEEMA  |  Overall Experience 
Rating:
5.0

The associate that explained the process was very helpful and knowledgeable.

Louis Roe  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Linda Koester  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deborah Stones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thresa Sheard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rochelle Johns  |  First Impressions 
Rating:
3.0

Just had mice poop all over my brand new tables chairs and furniture and some of my things got ruined and molded

Quanisha Allen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle Queen  |  First Impressions 
Rating:
5.0

I saw a roach in there. Scary but other then that the staff was great.

Teyona Rodgers  |  Overall Experience 
Rating:
5.0

Very professional and polite...appreciate the service

Clarence Joseph  |  First Impressions 
Rating:
5.0

Great experience! Would definitely use U-Haul again! I rented from another, popular storage place for several months and the facility was just crap! Not climate controlled or well lit or even clean. U-Haul obviously cares very much about overall customer satisfaction- and they couldn’t be more friendly or accommodating!

John Seyfert  |  Overall Experience 
Rating:
2.0

It wasn't the staff. Mice attacked my unit I lost a good amount of house hold items. I will never rent outside again. I didn't know there wasn't any Insurance included with the storage unit.

Pamela Woods  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Desiree Vosburgh  |  Online Move In 
Rating:
5.0

So fare all is top rate and everyone has been most helpful. Thanks

Barbara Holmes  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Krista Bennett  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Angela Restivo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antwain Gandy  |  Overall Experience 
Rating:
1.0

I did not get my free month rental because I had a previous rental. also I had spent 91.00 on packing items I do not need. the whole experience was awful. the customer service was awful. had call 3 times did not help me.

Dorothy Brown Pauline Walker  |  Online Move In 
Rating:
5.0

Great staff and service was excellent. Would recommend.

Michael Conde  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vicky Allcorn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Toni Irwin  |  First Impressions 
Rating:
5.0

I was confused at first with the check in process but figured it out shortly after arriving. I was glad to see the security for the building was so great!

Renee Leggett  |  Online Move In 
Rating:
5.0

I just wish there were more hours and you staffed with extra people so not to stress out your one or two workers

PAMELAA MILES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Lyons  |  First Impressions 
Rating:
1.0

Rodent infestation and mildew causing damage to some items. Paid for climate control and should not have mildew. Insurance company difficult to work with. Agent is not responding to my emails because I did not accept the initial offer and refused to sign off before the unit was completely empty. Once unit was empty more damage was found. Once I filed a claim, staff at local U-Haul facility refused to speak with me. Most staff members at local facility we're not knowledgeable of the procedure to file claim. One person, I believe his name was William Wilson, who has left the position, was as helpful as he could be and seem to be knowledgeable. Alicia was knowledgeable and provided minimum information and access to insurance company all other people didn't have a clue.

Melanie Villar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maurice Owens  |  First Impressions 
Rating:
3.0

Calling to ask Questions or get information was a hassle. Always a long wait time. The times we had access to the unit rarely fit my schedule. We had a fire and the key was lost. Cost me money i didn't have.

keith peterson  |  Overall Experience 
Rating:
5.0

I had all kinds of unique little problems along the way with my move, from beginning to end, and U-haul Moving And Storage of Niagara was able to help me with all of them. Staff was always friendly and helpful, and the facilities were a step above other places I've been to. Pretty sure I'll be back, for my next moving emergency 😂

Jesse Higuera  |  Overall Experience 
Rating:
5.0

William was awesome; he could not have been more helpful; great experience!

kate wilson  |  First Impressions 
Rating:
5.0

Very well managed facility

Dennis DeSimone  |  Overall Experience 
Rating:
5.0

Excellent customer service. Excellent, friendly and cooperative staff. Well maintained storage units. 24hr access.

Talat Nazir  |  Overall Experience 
Rating:
5.0

I would definitely recommend U-Haul Storage I got the storage and used the U-Haul for free the same day great dill

kevin Noel  |  First Impressions 
Rating:
5.0

Great people & staff. Clean storage facility. Very helpful. Would always recommend this site to everyone.

Aj Larson  |  Overall Experience 
Rating:
5.0

I received good service everyone was always very helpful

Linda Casper  |  Overall Experience 
Rating:
5.0

second time and just under 5 years that I've had to use you for storage as well as truck and trailer rentals everything was excellent as always appreciate the help

Arthur Doohan  |  Overall Experience 
Rating:
5.0

Great people. Good service. Frindly smiles

Aj Larson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine Ciocco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arthur Doohan  |  First Impressions 
Rating:
2.0

I didn't store food yet after a year in storage there was a tremendous amount of mouse droppings everywhere including my boxes!! The mice also tore up the newpaper i used to wrap my objects up with. Also mouse urine contaminating everything !! Outrageous storage fees for unhygienic umits!!! Contact me as i want to go public about this situation!! 7164657039. Lorie Bator

loriE BATOR  |  Overall Experience 
Rating:
5.0

The staff was very helpful and very well corteous.

SYDNEY COLE  |  First Impressions 
Rating:
3.0

The staff member was friendly, but didn't explain things well at all. For instance, I only realized after that I am paying for a high unit rather than a lower (6 foot) one. The staff member just assigned me the unit without asking which height I would need. I would recommend this storage facility with the caveat of asking tons of questions. I wish I know now what I didn't know then!

Amy Arends  |  First Impressions 
Rating:
2.0

I reserved and paid for an Outdoor, Pull up storage unit months before my move-in day. When I arrived on my move-in day, I was informed that there were no outdoor units available. I even showed the printed paperwork. They said there would only be one inside of the building, but it was on the first floor. This was a struggle for the people who helped me move in, as we all thought (as we should), that I was going to drive up to my outdoor unit that I reserved. I didn’t give them a hard time, they said they were sorry, etc. Anyways, it all worked out. (Mind you, I still thought that the replacement unit they gave me would still be climate controlled, as this is what I reserved to have.) When I arrived 3 months later to move out, I was astounded to see my entire mattress as well as my box spring were completely molded. All different colors. After checking the website and storage map, I found that the room I was given, 1271, was indeed NOT climate controlled. I also was billed $148 monthly, whereas I thought it was going to be $114 a month. Besides the moldy mattress and moldy box spring and the room replacement, the young male employees were always very helpful and super kind.

Alexis Bouchard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONYLAMOINE VARNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAWNP MATTHEWS  |  First Impressions 
Rating:
2.0

Nothing but problems since day one. That’s why we moved our items once settled. Wrong unit numbers, alarms going off constantly when we opened our unit, ignorant staff. Never again.

Tina Marie Orsi  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WANDAEVETTE HUMPHREY  |  First Impressions 
Rating:
3.0

The loading door is located opposite the entry door, which is not intuitive. There is a 2-3in lip at loading door that you must pull carts over, making it impractical to use them. The door into storage was too narrow, creating a challenge getting a couch inside, which was quite unexpected. Overall I would not recommend this unit

Ron Peters  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Denise Gottler  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Linda Casper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SCOTT CULBERT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theodore Sutton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN MAIER  |  First Impressions 
Rating:
5.0

Staff was above and beyond excellent and I will not forget the service I received

Theodore Sutton  |  First Impressions 
Rating:
1.0

Now, at first I was very pleased with everyone there, then I moved out of my storage there, told everyone I moved out, and told them I left, a large, empty storage box for anyone, and a empty Landry basket, to which the employees said, ok, and I wouldn't be charged anymore because I moved out, then I get a bill for a storage I moved out of on March 28th, yeah, your welcome, for the large pepperoni pizza, that's the thanks I get for buying you a pizza, you send me a bill for a storage I told you I moved out of, and you made no mention of anything else.

Tina Marie  |  Overall Experience 
Rating:
3.0

When I got the storage unit, I was told that I had to purchase a lock from Uhaul, even though I had my own lock. So I purchased one, then found later that I didn’t need to...also why does Uhaul need 3 phone numbers to rent. This is the only time I had to come up with three numbers...also the employee that helped me was a bit rude. I was told from another employee that he was new. Maybe I should have said something when I first got the storage. It was a month ago...every time I went to the unit after I never saw him again. Maybe he got fired because of it...don’t know.

Joseph Bilski  |  Overall Experience 
Rating:
3.0

I’m just upset I rented a uhaul and it kept dieing on me had to get a jump twice

Rebecca Zimmerman  |  Overall Experience 
Rating:
5.0

Very good customer service , he was very helpful and very polite , an even took the time to show me ware it was at .

Jessie Levesque  |  First Impressions 
Rating:
2.0

The manager is not very friendly. The system had trouble processing my autopay and she continually charged me a late fee. When they set up my storage they did not even have my correct address phone number or credit card information. It never got resolved so I moved my stuff with a budget truck and save money and aggravation. I feel bad that this lady does not value people and Ian more bottom line that came generated.

Alan Gyorffy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Jones  |  First Impressions 
Rating:
2.0

Roof leaked , new mattress damage ,no insurance ,no compensation!

Donald Whitford  |  Overall Experience 
Rating:
5.0

Great folks and Tina helped me much

Robert Bean  |  Overall Experience 
Rating:
3.0

Rented a storage unit at Niagara Falls location. Smaller then I requested and price is outrageous after telling me on the phone it was only 30 a month. Plus you have to use their locks. Smh.

JAMES DYE  |  First Impressions 
Rating:
4.0

So far very good.

Donald Whitford  |  First Impressions 
Rating:
4.0

nil

Bob Cody  |  Overall Experience 
Rating:
5.0

Very easy to rent, very nice and convenient.

Denise Noworyta  |  Overall Experience 
Rating:
3.0

I was very displeased with the fact that the GM at my location just picked a storage unit for my needs. She never asked how much space I was interested in or could afford! Didn’t even explain my fee☹️

Lora Lowe  |  Overall Experience 
Rating:
3.0

I never had an issue with this location. The employees were always helpful if I ever had any questions. Only downfall was the price, I found cheaper.

marlena jamarco  |  Overall Experience 
Rating:
5.0

The people are very friendly. You have a key card to gain access to the storage area and the units are indoors.

Russell Sherwood  |  Overall Experience 
Rating:
5.0

The young man I believe his name is Ryan Jeffords (he has tattoos on both arms) was AMAZING! Our storage unit was not quite big enough for our needs. He went above and beyond to help us.

Amy Smith  |  First Impressions 
Rating:
4.0

Friendly and helpful staff. I would recommend this location for any storage services.

Katrina Abney  |  Overall Experience 
Rating:
5.0

service was excellent.

FRANK ALBERTI  |  First Impressions 
Rating:
4.0

my only complaint is in regards to billing. I was not made aware when i rented the storage unit that billing was done via e-mail. no one had asked me for my e-mail address. Big problem!

Karen Burgin  |  Overall Experience 
Rating:
5.0

Great service. I used it for 3 years and staff was not only friendly. but helped me with heavy stuff a few times I needed. Definitely recommend it.

Luis Llamas  |  Overall Experience 
Rating:
5.0

Excellent

leonardo modicaamore  |  Overall Experience 
Rating:
4.0

I had a beautiful experience with U-Haul

SIMEON MARKS  |  Overall Experience 
Rating:
5.0

They have been wonderful

Victoria Peunic  |  Overall Experience 
Rating:
5.0

The unit was clean and the perfect size for my needs. The employee who helped me was knowledgeable and welcoming.

Dannie Wea  |  First Impressions 
Rating:
5.0

Professional staff and informative.

Katrina Abney  |  First Impressions 
Rating:
5.0

Already spreading the word about the service an the truck an storage special. I got free storage with my truck rental now who can compete with that

Inez Cox  |  Overall Experience 
Rating:
5.0

Clean safe facility friendly staff would recommend storing your things here

Aisha Niezgocki  |  Overall Experience 
Rating:
5.0

I am not moving out I don’t know where that information came from

JUDITH RODGERS  |  Overall Experience 
Rating:
1.0

Bloody God awful. Would NEVER use or recommend to anyone. My concerns were well documented in multiple phone calls. Misuse of mastercard. Listen to your 'taped??' phone calls. Disgusting.

arrie hammel  |  Overall Experience 
Rating:
5.0

Very good!!

CHIH-YAO CHIANG  |  Overall Experience 
Rating:
5.0

very clean an secure i really like the access card and all the cameras

James Storm  |  First Impressions 
Rating:
5.0

Very good. Met our multiple needs.

Patricia Brandum  |  Overall Experience 
Rating:
4.0

Tina was very nice and professional. I would love to do business with her again. Thank you very much.

Malvenia williams  |  First Impressions 
Rating:
5.0

I have not had a problem with uhaul I always use them when moving

Laura Green  |  Overall Experience 
Rating:
5.0

Best staff, explained everything thoroughly and even was smiling the whole time

michelle pannullo  |  First Impressions 
Rating:
5.0

I had several difficulties with my plans but Anthony was extremely helpful & patient in straightening things out with & for me.

Catherine Moore  |  Overall Experience 
Rating:
5.0

Súper helpful and friendly staff. I definitely always looked forward to working on my unit even though it was a char because the staff and facility was so welcoming and friendly.

Richard Alonso  |  Overall Experience 
Rating:
5.0

great team very helpful

raymond lester  |  Overall Experience 
Rating:
5.0

Had to cancel

Victoria Peunic  |  Reservation 
Rating:
5.0

While I had an issue with my unit, the manager went out of his way to make things better and facilitated a change of units. I recommend this facility and it’s staff.

Korie Shokmalli  |  Reservation 
Rating:
5.0

I really appreciate the great customer service I received while there and everything is satisfactory.

Beatrice Hyshaw  |  Reservation 
Rating:
4.0

Was especially grateful to the personnel who helped on the day I removed my goods from storage Service was quick and efficient and very fair Thank You

Susan Minnella  |  Overall Experience 
Rating:
2.0

Employees shared billing information with third party not on the account. Without asking permission or verifying relationship on multiple occasions.

cynthia reinbold  |  Overall Experience 
Rating:
5.0

Tina was amazing. A true professional.

Joseph Boyden  |  Reservation 
Rating:
5.0

Tina was amazing. A true professional.

Joseph Boyden  |  Reservation 
Rating:
5.0

The employees At Uhaul Niagara Falls NY are professional and they keep their location clean ,stocked and well maintained.The storage facility is state of the art design .Very pleased.Thank you.

joe rydzewski  |  Overall Experience 
Rating:
1.0

I had cockroaches crawling on my stuff when I was moving it out and I have mice poop all over my property. I will never put any of my property back in there I feel like I should get some money back

HEATHER WARD  |  Overall Experience 
Rating:
4.0

Staff was helpful and quick to assist with setting up the proper equipment.

eric rigg  |  Overall Experience 
Rating:
5.0

great service

William Murphy  |  Overall Experience 
Rating:
1.0

Things are fine but don't expect any professional cooperation if you have a problem. Emails not answered. Questions not answered. Notices sent to wrong address.violations of nys storage facility laws.

kelly andrews  |  Overall Experience 
Rating:
5.0

Very clean

JAMES HILL  |  Overall Experience 
No reviews have been submitted for this location.

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