Customer Reviews for U-Haul Moving & Storage of Newmarket

Rating:

5.0

Cody was a great guy to deal with and very professional.

Rating:

3.0

Worst time ever getting truck they made me ok to 4 locations I rent a lots of trucks from I don’t get a discount but your service on you line is trouble have to put you hole all the time because they can’t read the comments it cost me money more gas because to go out of way plus wages I know a lot of your reps don’t care I wish T there was a onther company to come in help with this problem it’s getting worst

Rating:

1.0

I literally had to pay an extra $4 for my rental. I asked when giving the rental balance if I owed more and was told everything would be charged to my card. Got a call the next day telling me to come in with no option to pay online. It was $4 extra just charge my card. Gas to the location cost me more. Honestly why was this so hard? I asked to pay the balance when dropping off the car and was told it was settled

Rating:

5.0

Please enter the rule to refuel the full tank. I am very difficult to calculate the liter and I pour much more fuel than I should.

Rating:

5.0

they young man that helped me was great. when realizing that my drop off location was not correct, he ran to his manger got the proper instruction to give me the quickest way to reach the reservation department for them to relocate my drop off location and after that help me to guide and detached the trailer from my vehicle

Rating:

5.0

The android app would not recognize my GPS location for some reason so I could not use my phone for the check in process. If this had happened outside of business hours I would not have been able to pick up the vehicle. I ended up having a staff member assist me to get my set up with the vehicle.

Rating:

5.0

Friendly staff

Rating:

5.0

customer service excellent from Corey and the lady (sorry forgot her name)

Rating:

1.0

Better and attentive customer service would help this location

Rating:

3.0

I’ve booked a truck 5 days before the date, when I arrive at the place, they told me they did not have any truck available, I had to go to another one lace to try to find a solution.

Rating:

4.0

Everything was good. Good cotumer service.

Rating:

5.0

They are always helpful and have the trailers the I often need.

Rating:

4.0

The vehicle pickup remains way too manual and took 20mins with other customers waiting for the single person to deal with space rentals, supplies, and truck rentals. Van was fine. The per km charge was excessive and the whole thing left a bad taste - I should have just rented an SUV from Avis. Won't be back.

Rating:

5.0

Excellent customer service.

Rating:

4.0

Vehicle only had 1/4 tank of fuel when picked up...makes it difficult to judge return level. Better if vehicle full when picked up and then return full after rental.

Rating:

5.0

Very pleasant, accommodating people. Well done!

Rating:

5.0

very nice people

Rating:

4.0

Make sure vehicles are clean. The first truck was dirty with mud, and pet hair all over the driver and passenger seats. The second truck was a little cleaner, but still had mud on the floor

Rating:

5.0

Great staff, professional

Rating:

5.0

Service is very good.

Rating:

3.0

way over priced, thinking along the lines of $50ish not almost $100. It all added up.

Rating:

4.0

Surprised with new pricing Will .ever rent again from U haul Received final invoice and was mis lead with pricing Will never use U-Haul again Will never recommend U-Haul to anyone Will shop elsewhere

Rating:

5.0

People at this location are always friendly that’s why I keep coming back and the truck is always there and ready to go. I was a little disappointed that I needed to go searching the property for my assigned truck this time. Tried 3 different trucks before finding mine. Usually truck is ready at the front. Not great way to start Trucks have always been reliable Thx

Rating:

5.0

All worked out well and as expected. Thank you.

Rating:

5.0

Fast and friendly service. Very pleased with everything.

Rating:

1.0

This location might be fine but my overall experience with uhaul was terrible. After being unable to pick up my rental from another location due to "technical issues" with the very tedious and cumbersome uhaul app. It took hours to finally speak to a human at uhaul to try and sort out the pickup issues. After being bounced to various departments for another hour was finally able to get a different rental truck in a completely different town. I was told the price would be the same however my bill says otherwise. When you have a scheduled move with a crew waiting around for a truck all day, it does not make for a good experience. Taking the reservation is useless if you can't deliver what was paid for on time.

Rating:

5.0

Staff was friendly and helpful. Very pleased with my experience.

Rating:

5.0

All good to me. I've been going to this location for the past 20 years and always able to provide service and needs as a customer. Thank you UHaul Newmarket!

Rating:

4.0

The lightbulb in storage unit B0016 is out. Everytime I logged out when leaving, I kept getting the message that my storage unit was still open. I don't think that the contact sensor is close enough to the door to recognize it. The first time I tried to log out, I tried it about three times and reported to the staff in the office. It was still not corrected three months later.

Rating:

5.0

Great experience as per usual I just wish they have more cube vans. At the end of the month they are usually all rented out.

Rating:

2.0

The truck was dirty, and unsafe. I'm surprised these trucks run and are allowed to be in the road.

Rating:

5.0

The movers were terrible. Showed up 30min early, 1 lifting strap and a broken cart that didn’t roll. Forced me to give them good review, forced me to send them $70 etransfer or they wouldn’t leave. They said I owed them for another hour because they finished 7min past the 2hrs I paid them for. Abusive, useless and I was scared

Rating:

4.0

Staff were so kind. Cabin of vehicle was dirty and so was the exterior had to wipe the eindshied to see clear. Overall great experience and will definitely use again.

Rating:

2.0

Customer reps were friendly, but was not clear where the truck was parked, had to walk to the very back of the lot. Truck smelled terrible and was extra noisy to drive Upon returning the truck I filled up the gas tank to the required quarter fill line, but kept checking while filling how much gas was in the tank... It went to $145 then the needle on the gas indicator jumped to near full. Gas gauge broken, someone else must of noted this previously. Was returned part of the has money, but inconvenienced. Also booked at Aurora a week out, 2 days prior to the rental the office called to tell me there were no trucks available I Had to pick up in Newmarket, farther away, why not bring a truck to Aurora. Poor customer service, poorly maintained vehicles

Rating:

5.0

Very easy process. Friendly staff. I went back two weeks later to rent again at this location.

Rating:

5.0

Thank you to Suzette for all the help.

Rating:

3.0

Tire pressures were off causing the tps monitor warning to go off. Should have been checked. Rear chain tie down on car carrier was damaged, used my equipment instead. Vehicle was clean. Staff was very very friendly and helpful.

Rating:

5.0

Was to receive invoice by email----never received.

Rating:

5.0

The man who helped us when we got there to get the keys and sign the contract was very helpful! Very nice guy even though he was dealing with a bunch of customers who had no clue what was going on

Rating:

5.0

The attendants at this location are pleasant to deal with. I really appreciate that this location is open Sundays and has extra hours on Friday and Saturday. I have found the trucks to be in good mechanical condition. Thanks!

Rating:

5.0

Smooth and efficient

Rating:

2.0

Showed up to pick up a trailer that I had reserved a day prior. Checked in and processed payment went to the lot to learn the trailer wasn’t there. With assistance of staff searched entire lot to no avail. 30 mins after my reservation time someone drove in with the trailer attached to their private vehicle. Also the 6x12 trailer advertised with a ramp should be more boldly advertised that the ramp is only 4’9” and therefore wasn’t wide enough to pick up equipment I recently. I was offered a small discount but after being delayed by more than 30 Mins and the trailer only being gone for two hours I was hoping I could be compensated towards another trailer, but that wasn’t the case.

Rating:

5.0

Professional and friendly service. A pleasure to deal with.

Rating:

5.0

Uhaul is the ultimate road trip waiting to happen

Rating:

4.0

New staff - good customer service skills

Rating:

5.0

Although I had a rocky start, staff was helpful and all turned out well.

Rating:

5.0

Very happy with Uhaul and wound definitely use again and recommend to others without hesitation. Thanks very much!

Rating:

5.0

The person that checked us in was AMAZING! So helpful, knowledgeable, and ensured we got our rental on time/clean/with all the add-ins we requested.

Rating:

5.0

Every thing was perfect

Rating:

5.0

Keep doing what you are doing.

Rating:

5.0

The lady at the counter was amazing her name was Suzette

Rating:

5.0

Thank you!

Rating:

2.0

5 pricing increases in 2 years. Not economically consumer friendly.

Rating:

2.0

There is no longer any fence securing the units - an alarm system alone is insufficient when a truck can drive in, cut a lock and drive out before authorities get the chance to arrive. Regularly we had a trailer or a truck blocking access to our unit. Often when we needed to speak to staff, they were preoccupied and it required a longer than average wait. Given the above what I would classify as significant issues, the cost was astronomical for the poor services we received.

Rating:

5.0

Could be open later on a Sunday. Maybe skeleton staff so ppl can use anytime. My only complaint.

Rating:

5.0

My experience at U-Haul was awesome. The staff were very friendly and professional often surpassing my expectations. I was sad to.leave. I haven't lived in Newmarket for many years but the location was convenient for me.

Rating:

5.0

great staff there thank you !

Rating:

5.0

Great customer service abd employee suzette was very helpful thank you

Rating:

5.0

The staff at the Newmarket, Ontario location are wonderful! Always friendly and very helpful! Convenient location and hours.

Rating:

5.0

The staff were very helpful, friendly and professional

Rating:

5.0

Suzanne was absolutely wonderful & extremely helpful. She was able to find us a bigger unit when we needed to upgrade. Any minor issues we had (frozen locks due to weather, etc) was handled right away. She was always available when we had questions/concerns. The move in/move out was easy & efficient.

Rating:

5.0

From our first experience with the truck rental and storage The General Manager so thoughtful, kind treated us with such great hospitality caring when she is not there it’s not the same Tristan was very abrupt in his speaking and actions she would be the only reason that my son and I would return also the wonderful call centre staff they speak with such respect

Rating:

5.0

If I need a storage unit in future, I will definitely use this location if not inconvenient for me; very courteous and efficient staff!

Rating:

5.0

This free storage 10x10 was very helpful for a stressed moving day…Thank You!

Rating:

5.0

Great Service, friendly, professional, everything was Great! Thanks for making a stressful day go smoother.

Rating:

5.0

Fantastic service form the staff and a great facility….appreciate everyone’s assistance!

Rating:

5.0

Suzanne was so friendly, kind and helpful. She took her time to answer any questions or concerns I had.

Rating:

5.0

We had a great experience storing our items here. Facility was well kept and with convenient access. Staff were extremely friendly and helpful as well.

Rating:

5.0

Great service!

Rating:

5.0

Suzanne Clements was a pleaseure to deal with at my time at Uhaul Newmarket. I have rented a unit there for an extended time (many years). She is very knowledgeable and helpful. As a result of Suzanne's dedication to Customer Focus, I look forward to seeking the services at Uhaul Newmarket again in the future. Steve

Rating:

5.0

Very accommodating staff and pleasant to deal with. Definitely use them again.

Rating:

3.0

Staff not friendly or helpful

Rating:

4.0

Marcel and Cody were extremely helpful.

Rating:

4.0

The snow was not removed in a timely manner and a Uhaul trailer was parked beside my unit and was in my way. I realize there is lots of inventory so you are tight to put things and have it all spread out.

Rating:

3.0

When we first started to rent over 25 years ago the property was securely fenced and gated, that is no longer provided. The addition of keypad entry was cumbersome and never well communicated. Any improvements certainly never seemed to benefit longtime unit renters. I often found nails and screws on the driveways. Rental equipment often made navigation though the lot difficult. The gate was often impeded by equipment renters. Snow clearing was intermittently sufficient.

Rating:

5.0

I have been a customer at Newmarket uhaul for decades and the service, facilities and equipment have always been excellent.

Rating:

5.0

The staff at UHaul made every effort to assist me and provided excellent service. I am still using storage at this UHaul facility and have for many years. Highly recommend the Newmarket location for outstanding customer service and well-kept facilities.

Rating:

5.0

I have used these storage units in the past. Staff is amazing!!!

Rating:

5.0

Thank you Newmarket Team!! Our family recently moved from Ontario to NB. The team was always helpful, Professional, reliable and provided ‘above and beyond’ service! I can’t thank you enough. This is a very well run and organized business. I would highly recommend!! Trevor

Rating:

3.0

Gate has been broken since I started to rent at the location. Gate has not been fixed. In recent months, the tate has been taken down and no additional security is in place. Leaving premise unsecured.

Rating:

3.0

Mix up with credit card. Difficult to reach someone at the Newmarket location by phone.

Rating:

5.0

Excellent customer service by Suzanne.

Rating:

4.0

the staff was pleasant and helpful!

Rating:

5.0

I have been used this uhaul storage for about 18 months. During this time, I have never seen any problem. The check in and check out process was really fast and easy. Thanks guys.

Rating:

5.0

Easy access Clean

Rating:

5.0

This u haul facility I would recommend. They were friendly and helpful.

Rating:

5.0

Suzanne especially & the staff are great! They're always friendly & helpful! The moving supplies they sell are very convenient! It's a very busy location & sometimes there are a lot of trucks around but otherwise no issues. Thank you!

Rating:

5.0

Staff are always so polite, friendly and helpful

Rating:

3.0

All, was good till I left to find out that I paid for the month and have about 2 weeks left and there is no return! ... This is typical of cheap buisness practices.. (usually, seen from the Toronto storage units) Leaves a very bad taste in the mouth...

Rating:

5.0

We are very appreciative of your service. Thank you for staff professionalism and assistance. God bless you and your staff

Rating:

4.0

Need to install lighting as standard feature

Rating:

5.0

Was very reasonable for services provided. Never an issue coming or going and staff was always helpful. T

Rating:

5.0

Staff was extremely courteous and helpful, definitely was a good experience dealing with them.

Rating:

4.0

All good!

Rating:

3.0

Awesome staff , they are super helpful. love that it is right off the highway ! I just wish it was 24hrs , the gates stay open anyways?!

Rating:

5.0

Smooth transaction again. No problems! Thank you!

Rating:

5.0

Exceptional service. Clean facility. Spotless washrooms. Keep up the outstanding work.

Rating:

5.0

I dealt with Suzanne both times I went to the office, she's Amazing!...no wonder she's the Manager! The service is prompt, friendly, imformative & professional. Uhaul by far has the best prices, no 1st time fees and a 30 day term. I would definately recommend them!

Rating:

2.0

The truck pickup was very difficult as the website was giving us difficulties delaying the move. Our month free storage unit was put for the wrong date (24th) when we were moving in the 27th so there was only a small locker set aside rather than the one prearranged which could accommodate everything. We could only put half of the storage items inside and we had to bring back the rest to my dads. The miles were comped but made a stressful situation even worse

Rating:

5.0

Great place!! Love the team at the location. I book trucks often and will go out of my way to stop in to make the reservation in person. Suzanne keep everything so very organized, and Marcel and Cody are amazing as well! Nothing bad to say about this location!

Rating:

5.0

Wow never new there was so much security systems in the units. Great experience

Rating:

5.0

Very helpful

Rating:

5.0

Thanks for excellent service.

Rating:

3.0

As I emptied my unit, it was apparent that water had gotten in. Any boxes I had on the floor were damaged and were starting to grow mould.

Rating:

3.0

The unit I rented was supposed to be a 5'x5'x5' and is actually 4.5x4.5x3.5 don't appreciate paying for something that wasn't true.

Rating:

5.0

Staff were great.

Rating:

4.0

Great staff in newmarket fantastic people

Rating:

2.0

I emailed several times with no response. I rented the unit for two years and when we moved out some of belongings were water damages from a roof leak. Also they changed the doors at some point and whoever was the installer broke our glass vase by the door. The vase was only 60 dollars so I won't cry about that but it would of been honest if someone just let us know. Lastly they kept raising the price every few months. I wasn't going to write a review but they kept sending me notification to please write a review.

Rating:

2.0

You implemented a price increase a month into my lease, which your company told me if I prepaid you would hold the rate I agreed to in the first place. Some would consider this a slimey business practice and forcing a customer to prepay. I would have if I had the money. So your business practice hurts the less fortunate that those that have an abundance of funds available to them. So no I won't recommend your services to others.

Rating:

4.0

Suzanne is so helpful!!

Rating:

4.0

Happy with the transaction

Rating:

5.0

Great service but was charged for a gas penalty. I returned it with the same level, but the sheet that had the gas amount written down was wrong. The milage was incorrect as well, but they fixed that issue. I was sent pictures so hopefully we can fix the gas issue. Overall good service though.

Rating:

5.0

Excellent experience on all levels.

Rating:

5.0

Greta people running the show

Rating:

5.0

I m very happy to have Uhaul company is that the best

Rating:

4.0

On the day we were moving out our lock was frozen. It was a bitterly cold day. One of the staff (I wish I knew his name but he had sandy blonde hair and a beard) came out and helped us unlock the unit. I was so appreciative!

Rating:

5.0

Very happy with the service and cleanliness of the facility. If I ever need storage again this is the place I would use again.

Rating:

5.0

Very friendly and helpful staff!! Well organized and clean location.

Rating:

5.0

I like it for sure next move white U-HAUL I will let my friend too

Rating:

2.0

Most staff isn’t friendly

Rating:

4.0

Friendly, helpful staff. Building was always tidy. 5 years of storage, no complaints

Rating:

4.0

I was pleased with the staff and the facility

Rating:

5.0

Thanks Suzanne and Cody for all your help over the years!!

Rating:

5.0

We had a very clean storage the workers very friendly and very helpful we had no problems and thank you very much I will recommend to friends or family

Rating:

5.0

I have been to the store many times in the past month and all staff have been excellent.

Rating:

5.0

Very clean and well maintained premises. Friendly and helpful staff. Well equipped with moving and storage materials.

Rating:

4.0

All was good including service and facility. Would go back again when needed. Thank you to all who made this a good experience.

Rating:

5.0

Very friendly staff Cody was great always there to help with anything

Rating:

3.0

It's unfortunate that the lack of service has been normalized by your company. This was not a pleasent experience in the least.

Rating:

4.0

All went well except the returning of the truck! It was a long day & late night. I did not expect to have to go thru a mission debriefing to drop off the Truck! Watching the video does not explain exactly how, where & when the pictures should be taken! I ended up checking out 3 times before I got it right & that took almost 30 minutes! Even then I didn’t check the right box to pay a outstanding $8 - but after 3 tries thankfully the app just pushed it thru & I could drop off the keys! Not so bad once you know how it works but would have been nice to have a heads up as to what to expect! All this to save a $20 that was never there in all of my previous rental!

Rating:

5.0

Keep up the Great work! Stay Sall

Rating:

5.0

I wasn't sure you were aware of my departure from the unit until I received this survey.

Rating:

5.0

Great team in Newmarket! I am moving out of the province so I don't need the storage unit anymore. Thanks for your help these past five years.

Rating:

5.0

Fantastic service.

Rating:

5.0

Your staff are fantastic - especially Cody. Don’t let them go! You have gems. Corporate, on the other hand, leaves a lot to be desired - they don’t know or seem to care about the Canadian market.

Rating:

3.0

Friendly and cordial but the smell in the office was overwhelmingly awful.

Rating:

5.0

The customer service at the actual place was awesome.

Rating:

5.0

The staff members are always pleasant and helpful. Ready to help you with whatever you need. Always offering options if you don’t get what suits you.

Rating:

5.0

All great and thank you

Rating:

4.0

I would have expected the unit to have a light in it. That was the only thing that I didn't like.

Rating:

5.0

The Staff are great! Thank you so much for their help!

Rating:

5.0

Excellent service and facility, just expensive. Your staff was always helpful at my location and the "whole" facility was very clean. It would have been nice to have some access to garbage containers given the costs. The only thing that was a pain in the butt was the number of U-Haul trucks and trailers parked everywhere making it awkward getting a truck and/or trailer in to bring stuff in and out of my storage locker. Not enough room was allowed at the ends of buildings to actually make a safe turn to come out. My recommendation would be to have all of these trailers parked in a designated location not randomly plopped everywhere.

Rating:

5.0

My only concern was that the size of unit I needed was unavailable and so I had to rent a much more expensive unit instead.

Rating:

5.0

Susanne and the staff here we always accommodating and always informed me of upgrades to security . The only complaint I would have is consideration for long term customers as in reduced rates .

Rating:

5.0

Was able to accommodate me with a rental truck and exterior storage space at last minute due to a family emergency

Rating:

5.0

Yes

Rating:

5.0

Staff were always pleasant and easy to work with. Facility was well maintained. I will recommend the Newmarket Uhaul storage facility to family and friends. Great team.

Rating:

3.0

Too many trucks around the perimeter lanes, which caused issues for the larger moving trucks on the four dates we loaded/un at the unit. Three should be more thought given to this.

Rating:

5.0

A wonderful experience. Thanks.

Rating:

5.0

Thanks for everything!

Rating:

4.0

A good experience.

Rating:

5.0

Staff made a stressful day a little easier with their quick friendly service and the we're very accommodating.

Rating:

4.0

I was happy with the service I received.

Rating:

5.0

Great place

Rating:

5.0

No complaint at all. I really enjoyed the 24 hour access and friendly staff.

Rating:

4.0

The staff at UHNM have been very helpful in meeting my objectives for an affordable, spacious, conveniently located unit in a very timely manner. This is by far the best of 3 nearby storage locations

Rating:

4.0

Staff was very friendly. Staff member came and gave us bottled water as it was a hot day. It was very much appreciated.

Rating:

5.0

Is good

Rating:

5.0

Staff was friendly and very helpful. Easy to unloading to 2nd floor storage using elevator.

Rating:

4.0

Excellent service.

Rating:

5.0

Amazing staff!! So helpful, friendly and knowledgable!! Great experience!! Highly recommended!!

Rating:

5.0

Very helpful and friendly people! It was our first time there and we appreciated the advise and help!!

Rating:

5.0

The staff are always professional and competent. I have rented trucks here frequently and the service for that is also excellent. The best storage facility in the area by far.

Rating:

4.0

I was satisfied with the services provided.

Rating:

4.0

Space is clean and it appears well looked after.

Rating:

5.0

Best location is Newmarket!.

Rating:

5.0

I has a storage unit at the Newmarket location for 1.5 year's. The staff was always friendly and helpful on anything I needed or asked. Thank you to all the staff

Rating:

5.0

good

Rating:

4.0

Good service BUT my UBox was unlocked when it arrived here; hinges were all broken off rendering the $40.00 lock I bought useless.

Rating:

4.0

no issues, all good

Rating:

4.0

.

Rating:

5.0

Staff were extremely accommodating. Won’t hesitate to return for storage solutions and/or vehicle rentals

Rating:

4.0

Storage unit was clean and well maintained. Accessiblity and the use of trolleys was very good. This is the first time i have rented a storage unit and so far, it has been ok.

Rating:

5.0

great service

Rating:

5.0

Uhaul is the best !!!

Rating:

5.0

Thank you...

Rating:

5.0

Very accomadating, friendly. Pleased with service.

Rating:

3.0

My storage fees increased by 50% in a year. Co-incidentally this was a few months after my unit was flooded due to lack of maintenance (no heat) in the U-Haul building. I was a customer for 5 years.

Rating:

4.0

Good service!

Rating:

1.0

Im suing you stole stuff from my unit and I refused to pay and now you want to sell my unit to cover it up. I will be posting tbis info online i have already talked to the paper. You will be paying.

Rating:

5.0

My only complaint was I went in to give the staff my keys to access my unit as per the head office phone request because of reno improvements and they inside units keys were not needed.

Rating:

4.0

Good experience

Rating:

4.0

i had a wonderful experience with this location. i would definetly recommend this uhaul facility to family and friends.

Rating:

4.0

Good staff.

Rating:

5.0

Always courteous and very pleasant great to deal with. Thanks guys your awesome

Rating:

5.0

Thank you for all your help

Rating:

5.0

The staff is great !

Rating:

5.0

Very nice place to rent from.