Customer Reviews for U-Haul Moving & Storage of Newark-Orange St Station

1,598 reviews

370 Orange St   Newark, NJ 07107

(973) 718-7171

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(973) 718-7171

370 Orange St
Newark, NJ 07107

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

thanks for the service

JOSE QUICHIMBO CHABLA 
Rating:
5.0

Customer did not leave a comment.

julio arenas 
Rating:
5.0

Customer did not leave a comment.

WILFREDO CARDONA JR  |  First Impressions 
Rating:
3.0

I have one complaint and that is I paid at the beginning of November and at the end. And it’s in your system However, U-Haul made me pay again for a month I didn’t OWE!!!

Shelva James Logan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

orquidia rosario  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Elena Prieto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Benson  |  Overall Experience 
Rating:
5.0

Great customer service, they are very patient and helpful. I will definitely recommend this place

KHADINE BURROUGHS 
Rating:
3.0

Customer did not leave a comment.

Shaniqua Granger  |  Overall Experience 
Rating:
5.0

The young lady at the counter did not allow me to leave empty handed. I was able to walk out with my storage unit and found me one last minute. Thank you Murphy

Brianna Ramos 
Rating:
5.0

Customer did not leave a comment.

DAJUAN DERIOS 
Rating:
5.0

La atención y ayuda de este tienda fue muy importante ya que todo es por el cellular.

yokasta checo 
Rating:
5.0

La atención y ayuda de este tienda fue muy importante ya que todo es por el cellular.

yokasta checo 
Rating:
5.0

Customer did not leave a comment.

anel Feliciano 
Rating:
5.0

I work for a storage company and it’s great to see how well the management runs this location. Her staff and her are top notch !

JAMAL EDGHILL 
Rating:
5.0

Nothing to improve, everything went well.

Cynthia Cunas 
Rating:
5.0

Clean equipment with Courteous knowledgeable staff

OSCAR MENDEZ-ARGUETA 
Rating:
5.0

Great doing business with this location, polite staff and fast service.

Roberto Caycho 
Rating:
3.0

Customer did not leave a comment.

Robin Hamlet 
Rating:
3.0

The furniture pads and dollys I ordered were not in the truck at pickup. I then had to wait until the store opened to receive any assistance. The employee was not very nice and then only gave me one of the two dollys I requested. Stating that they only do one dolly for one way rentals.

Scott Jackson 
Rating:
1.0

I have been using your vehicles and trailers for a long time. I am from california myself and have impeccable rental statistics. That said, this time I was denied a rental until I called and spoke to two individuals - backup contacts. Since it was 8 am in New York and 5 am in California, your employees woke up all my relatives with their calls, while I always use the same contacts and after 2-3 rent a car from already and did not check. Question: what is your service if you make your inconvenience not only your regular customers but also their family and friends I also note that although the car had only 9000 miles on it, the inside smelled horribly of cannabis, clean this car can only be called conventionally clean

Andrei Ermachenko 
Rating:
5.0

Customer did not leave a comment.

Brenton Rivera 
Rating:
5.0

Customer did not leave a comment.

ROBINSON MUNOZ PAULINO 
Rating:
5.0

I have nothing negative to say about this location there awesome

LAWRENCE MONTAGUE 
Rating:
4.0

c U S t m e r S e r v i c e S h o U I d b e m o r e p I e a S a n t

ALEJANDRO OCASIO 
Rating:
4.0

Customer did not leave a comment.

Christina Ray 
Rating:
4.0

Everything this was great EXCEPT, the customer service of the shorter woman that works the register. She is very rude and acts as if she doesn’t want to be there. She was very unhelpful and seemed to proud of how unhelpful she is. My reservation started at 10 and I didn’t leave with a truck until 10:25 and I arrived at 9:50. When I walked in she said, you have to wait and walked away. When I was trying to get the keys from her, after she told me to go find my own truck in the parking lot, she was just holding them close to her but wouldn’t reach her arm out far enough for me to grab them. She talked on the phone to friends for minutes while I waited to get approved to go. She needs extra training or a new career. Everyone else was cordial and helpful. I didn’t want one bad apple to spoil the bunch so I rated higher than I wanted to.

Matthew Sims 
Rating:
5.0

Customer did not leave a comment.

Nazir Willis 
Rating:
5.0

Everything was great.

Aireil Adams 
Rating:
5.0

accommodating and helpful crew.

Ralph Johnson 
Rating:
5.0

Customer did not leave a comment.

Natasha Johnson 
Rating:
5.0

Excellent Experience at this location !

DAMON OGARA 
Rating:
4.0

Customer did not leave a comment.

ANTHONY BENNIA  |  First Impressions 
Rating:
5.0

Exelente servís

merfi hernadez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Price 
Rating:
5.0

I don't have to say because you guys,you are exceptional, it's was My first time but I'm really really satisfy, good Job guys!

JEAN LISSON PIERRE 
Rating:
3.0

App had issues for pick for drop off and I ended up being charged a late fee

neka anderson 
Rating:
3.0

Please properly check customers units after they moved their items out and gives back the Rental Unit Card Keys because that's not fair to charge customers for empty units😪

Chrystal Fitzpatrick 
Rating:
1.0

The associate was beyond unprofessional and needs to be fired, as she is a liability to the company: She didnt know how to troubleshoot and resolve rental appointments beyond simply telling customers to scan a faulty QR code. I scheduled a 9’ cargo van, and after the associate ran me in circles for AN HOUR scanning a faulty QR code and making me redo my appointment from her phone, she realized that my 9’ cargo van was unavailable because it was still occupied in Brooklyn. So she gave me a 15’ truck. I also heard her whisper to her colleague that it was the only one available because the door was broken. She INTENTIONALLY rented out a customer a FAULTY 15’ truck. I learned that the door did not stay closed while I drove. Also if a customer rents a 9’ van and you provide them with a 15’ truck, you should discount the service.

Ceaphas Stubbs RD 
Rating:
3.0

A lot of waiting time at this location. The mirror at the right side was broken and couldn't see nothing

Avraham kartz 
Rating:
3.0

Vehicle needed a severe wheel alignment ands smelled

CELESTINO PEREZ 
Rating:
5.0

The only thing that needs to be change at this location is the general manager she's a bully stay on top of yall money yall reservations please to avoid any confusion but Alana she's really a great employee very patient caring kind and helpful I feel like she should get promoted to a higher position because she handle situations in a great manner she's a good listener as well and cooperative when it comes to misunderstanding she have the solutions to every problems if yall really need to be in great hands she's definitely the go to don't hesitate to let her help she knows what she's doing as well!!!

KINET DATILIEN 
Rating:
5.0

Good staff They made check in and return super easy. First time using Uhaul but definitely won't be the last

Adedamola Sobowale 
Rating:
5.0

People from Office Location, Cleaning Staff and Assistance along with movers was Top Notch Service. Well Appreciated.

GESELLE BAZAR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Troy Davis 
Rating:
1.0

I got turned away two after I purchased a unit

CEYLON BROWN-GOLDSMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTOR MATOS JR  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel Velez 
Rating:
5.0

Customer did not leave a comment.

Israel Villegas 
Rating:
4.0

It has become so impersonal. Only one person at the store isn’t enough especially on weekends.

ROGENA NAVARIN  |  First Impressions 
Rating:
5.0

No improvement is needed location and employees were pleasant and on point

Julio Martinez 
Rating:
2.0

My entire schedule was disrupted because of incompetent staff, a long with their inability to process my reservation and storage.

Frank Jackson 
Rating:
3.0

Customer did not leave a comment.

Abrima Bernard 
Rating:
5.0

Customer did not leave a comment.

bayyinah mccray  |  First Impressions 
Rating:
3.0

location staff are usually excellent. poor online services, fake offers, glitchy mobile app are a disappointment and undermine the otherwise great human element.

BORIS ITSENKO  |  Online Move In 
Rating:
4.0

The brake light on the vehicle I rented was not working.

Vanessa Bohler 
Rating:
4.0

Customer did not leave a comment.

Shaniqua Granger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos Perez 
Rating:
5.0

Customer did not leave a comment.

SALADIN MUHAMMAD  |  Online Move In 
Rating:
4.0

Super friendly staff , very helpful I would definitely recommend

TANAJAH BEAVERS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

john elsasy  |  Overall Experience 
Rating:
4.0

Thanks for giving opportunity to use it.

JASON HUTCHINSON  |  First Impressions 
Rating:
5.0

The gentlemen who helped me was outstanding! Wonderul to work with. Very helpful and patient

Brad Horowitz 
Rating:
5.0

Sorry I had to leave. Relocating to another state. Thank you..do appreciate your service

ROLAND MORGAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDDIE ROSS 
Rating:
4.0

The service at this location is A1, very accommodating and very professional, the customer service is superb, I’m very impressed with the service, keep up the great work.

SANDRA HAYNES 
Rating:
5.0

Customer did not leave a comment.

Esmarla suazo  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tasheen Teague  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAKISHA MAYO 
Rating:
5.0

Same service I had Good as is No problems

JAMES FOOTE 
Rating:
3.0

Honestly you get charged $20 after one day late, it’s not worth it

Keona Davis  |  Overall Experience 
Rating:
5.0

Very convenient and easy access.

jason makarow  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

CAMRYN WASHINGTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fitz Dupont  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FAROUK ISSIFU  |  Overall Experience 
Rating:
3.0

Stop charging an arm and a leg for Gas. The gas did not move at all, I only drove 5 miles. Change your gas policies, especially for customers that only drive 10 miles or less. Same city and only moved 7 minutes away, doesn’t make any sense.

elsi baez 
Rating:
5.0

Customer did not leave a comment.

ARIEL CABRERA VASQUEZ 
Rating:
2.0

They gave me a truck dam near empty

Shahidah Johnson 
Rating:
1.0

I never moved in. Unit wasn’t ready

Latasha Napier  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

STEVEN FREEMAN 
Rating:
5.0

Customer did not leave a comment.

Robert Ciccone 
Rating:
4.0

Provide a lock for the cargo area of the truck that is actually lockable. Everything else was fine.

Conley Carter 
Rating:
5.0

The people working there were super nice and friendly. They explained EVERYTHING and talked and walked me through each step. I would recommend this storage facility to any and everyone if I could. Oh and the prices are great!

SHARIF SCOTT  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

DENNIS MCKNIGHT 
Rating:
5.0

Customer did not leave a comment.

SAMIR VENABLE  |  Overall Experience 
Rating:
5.0

Is super easy to rent it, I love it. Vans are always clean and customer service helps me with everything that I need. Very good

Stefanny Cartagena 
Rating:
5.0

My experience was absolutely great, the workers were extremely helpful and knowledgeable. I needed to extend my rental and the employees were helpful. I would definitely recommend UHaul to everyone I know.

ELAINE EVANS 
Rating:
5.0

Good

Jerry Peralta 
Rating:
3.0

They didnt have a bigger storage unit available for me when they told me they did .. so i had to purchase two units .

Ella Morrison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOL FERGUSON  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

CHRISTOPHER DACRES  |  Overall Experience 
Rating:
2.0

Do better!

Skye Johnson 
Rating:
5.0

Customer did not leave a comment.

Jose Roman 
Rating:
5.0

Customer did not leave a comment.

Maxim V Ivanov 
Rating:
5.0

Customer did not leave a comment.

Tasheen Teague 
Rating:
3.0

Customer did not leave a comment.

Jason Chavez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Angela Egberongbe  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Isaiah Miller 
Rating:
5.0

Customer did not leave a comment.

Monterique Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANA THOMPSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STACY WALKER  |  Overall Experience 
Rating:
5.0

Experience was convenient

STEVEN FREEMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Albert Cooke 
Rating:
5.0

Customer did not leave a comment.

Koushik Seetha 
Rating:
5.0

The storage facility was great and the customer service was excellent. The employees and management were the best experience I've encountered in any storage facility.

EDWARD K JAMISON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Akeisha Wynter  |  Overall Experience 
Rating:
2.0

The people on this particular shift need improvement, very impatient , rude, and it felt like I was bothering them when asked a question. Will not be renting from here again.

MELCO TRUJILLO-HENAO 
Rating:
3.0

Customer did not leave a comment.

ARCHEL DESIR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wytrease Walton 
Rating:
5.0

Customer did not leave a comment.

JAYLIN Harper 
Rating:
2.0

There was a person out in the lot, but she didn't come help me return the truck. I had to wait inside. The return web application is simply awful. I wanted to report that I received the van with a terrible spill and smell in the back, and it charged ME $25 for reporting that it needed to be cleaned. It needed to be cleaned when I picked it up, but I didn't have time to deal with it. The really good thing about this one is proximity to the NJ transit stop.

MATTHEW MCKNIGHT 
Rating:
3.0

Customer did not leave a comment.

edison hernan munoz seanz 
Rating:
5.0

Customer did not leave a comment.

Juan Cisneros 
Rating:
1.0

I’ve worked with U-Haul on a couple occasions they’ve even done my move on a couple occasions as well. I’ve never heard of U-Haul getting into references, phone numbers and addresses and then to call those people like if I needed permission was beyond me. I never heard no ish like that . The person who was tending to me kept sniffling every 2 seconds litterlly and the manager her attitude was out this world . Needing references and calling them is some lil kid stuff . I deff took my business elsewhere . U-Haul will never have to worry about me again .

CRYSTAL FIGUEROA  |  Overall Experience 
Rating:
3.0

It took too long to get set up . Then I was told that I was not Najiyyah F. Sabir. My picture was taken 4 times and my license was examined for 20 minutes. The seat belt on the passenger side was broken so my helper had to ride without being belted in.

Najiyyah Sabir 
Rating:
1.0

At the pick up all 4 women Inrespetable and poor service no help at the pick up

Juan Robles 
Rating:
5.0

Customer did not leave a comment.

SHAKIRAH WILLIAMS  |  Overall Experience 
Rating:
3.0

Poor signage on property. There’s a lot of signage on the property that says a lot of nothing and is extremely repetitive. I had a hard time locating the lock box and the entrance to the office. The buildings are very unassuming and should be clearly marked and labeled. Dropping for the vehicle there should literally be instructions posted in the drop off area as to how to successfully complete a return and same for pick up.

Antoine Villalobos 
Rating:
1.0

The van was parked between two other van so tightly. I could not properly inspect the van and was charged for damage I did not do. The person at the counter never told me what the amount would be. I was going to talk to the manager first but he charged me $200 without telling me. I didn't bother talking to the manager because they can be rude and the guy felt so comfortable lying and charging me it's not just him but the whole workforce at that location

ANDRE WILLIAMS 
Rating:
1.0

Poor customer service, very poor communication, extremely rude and bad experience overall!!!!

Kieara Gaskin 
Rating:
5.0

Customer did not leave a comment.

jaime frias   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAQUANA PRESSLEY 
Rating:
5.0

Customer did not leave a comment.

EVAN SCOTT 
Rating:
5.0

Top notch location !

derrick headen 
Rating:
5.0

Everything went perfect

MADISON BACZUK 
Rating:
5.0

Great experience, everyone was excellent

RAKISTE BROWN 
Rating:
5.0

Customer did not leave a comment.

TAKISHA BROWN 
Rating:
1.0

Customer did not leave a comment.

Veronica Lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Cirillo 
Rating:
5.0

The lady and the guys that worked today 12/23/23 are very good better than others staff. Please keep it up

Olapemi Obolanle 
Rating:
5.0

All were beyond helpful and maintained a high energy when helping customers

SAMIR VENABLE  |  First Impressions 
Rating:
5.0

Thanks good experience help and support

ORCHID HARRIS  |  First Impressions 
Rating:
3.0

1) you gave me a truck which was parked behind six others. So I had to wait for you to swap my rental. 2) the app was not convenient. It took way to long to rent a truck. Photos of me, my license, my passport, etc. Name and phone number of someone to prove who I am. Too complicated and complex. Terrible customer experience.

GARY POWELL 
Rating:
5.0

Customer did not leave a comment.

daniel tornyenyor 
Rating:
3.0

Improve the self-check in process

Santeresa Wilson 
Rating:
5.0

Customer did not leave a comment.

CALVIN GARRY 
Rating:
5.0

Had a really good service experience I really like that the trucks were cleaned and smelled good.

Erick LGill 
Rating:
5.0

Customer did not leave a comment.

JUAN BERAS-MERCEDES 
Rating:
5.0

Thank you to miss Murphy for giving me lovely service.

YELINDA LAUREY 
Rating:
5.0

Thank to miss Murphy she was pleasant and handle multiple people at once in a lovely manner.

yelinda laurey 
Rating:
5.0

Customer did not leave a comment.

Warleska Rosario 
Rating:
5.0

The young lady at the counter U-Haul truck rental that confirmed my reservation was very pleasant, great customer service. The young man who assisted me getting the truck outside was equally pleasant great customer service. I recommend this U-Haul to anyone moving and in need of a truck.

Wendy Jackson 
Rating:
3.0

Customer did not leave a comment.

Stacey Taylor-Singleton 
Rating:
5.0

Thank you for your service. It was at a time when we lost our mother.

wiley William jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vera Fonseca 
Rating:
2.0

There was trash in the elevator and I saw two massage cockroaches and another person renting told me there were bed bugs in the facility. I'm very worried about bringing cockroaches and bed bugs back into my home.

MADISON BACZUK  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

PATRICK DILLAHUNT  |  First Impressions 
Rating:
5.0

Great service

Karen Armstrong  |  Online Move In 
Rating:
1.0

Staff were completely useless, a simple pick up procedure took an hour. Completely demotivated team who have given up on providing any kind of positive customer experience

joseph oliveira 
Rating:
2.0

Is expensive , The pick-up smelled like cigarettes.

Axl Gastelu 
Rating:
2.0

Customer did not leave a comment.

WYTREASE WALTON-FLOWERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Garrett Healy 
Rating:
5.0

Customer did not leave a comment.

Letsy Pinda 
Rating:
1.0

The storage is too expensive and the information was not given properly

OLAPEMI OBOLANLE  |  First Impressions 
Rating:
5.0

Customer service was very friendly. But the only thing is they move very, very slow because they don't have enough workers

nasima begum ahmed  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miriam Nettles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Moses  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAULETTE ROSS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Baheed Frazier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAVON BELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEDERSEN ALPHONSE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dawn Allison  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JONATHAN GARRIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY HILL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CATHERINE OWENS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Markeedah Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Moses Jr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Dodd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jahmar thompson  |  Overall Experience 
Rating:
5.0

My sales woman was super awesome and so helpful

deshoun payne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

merfi Hernandez   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANURAG KANASE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

aniker vincent  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA BROWN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brent Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eboni Justice-Mann  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WILLIAM DIAZ PAULINO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREGORY KRAMKOWSKI KAPADO  |  Overall Experience 
Rating:
4.0

The bathroom wasn’t accessible even with the code, the door still wasn’t opening. I told the desk person it was first move in he just told me to go upstairs and access everything. I had to call him a few times throughout the building to ask questions about the new move in and access instructions. He could’ve explained the process better at the desk.

Briana Byrd  |  Online Move In 
Rating:
2.0

I lost my chair while I was cleaning out the storage unit. I’m waiting for the manger to call back once she looks at the cc tv.

Shailja Bhatta  |  Overall Experience 
Rating:
5.0

Excellent Performance

OLAMIDE ABIOLA-OKE  |  First Impressions 
Rating:
5.0

The female associates Ms. Merfi and her coworker Ms. Alana were so very pleasant when dealing with me and the women there were so very helpful! Keep up the very good work!

KENARD BEACHUM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lorrain Gordon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

luis maldonado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Milagros Batista  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SIMON ELKINS  |  Overall Experience 
Rating:
5.0

The team at this location are amazing! We had struggles which caused us to constantly have to change our plans and they kept up with us and helped us the whole time. They were kind understanding patient and always professional!! excellent staff there!!

Angela Celey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT GREEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dale Jaramillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARRY COOK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

farrakah jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

yvonne barnes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REGINA BALDWIN  |  First Impressions 
Rating:
2.0

It was too hot, no air conditioning. The elevator wasn’t taking you where you wanted to go.

William Dodd  |  Online Move In 
Rating:
5.0

Quick and easy

Alyssa Martinez  |  Overall Experience 
Rating:
5.0

Staff very friendly and c

juliana elva  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia Lee  |  Overall Experience 
Rating:
3.0

Getting into the unit is extremely confusing and makes it hard to recommend to people. But the customer service was great and very nice

Maddison Raven  |  Online Move In 
Rating:
3.0

At first Gabriel guy picked wrong storage unit, two ladies helped and fixed it. Velma the house keeper is a sweetheart and was very helpful since it was my first time there.

Irisnell Galarza  |  Online Move In 
Rating:
5.0

Completely satisfied

STACY WALKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CATHERINE TAYLOR  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

barry gibson  |  Overall Experience 
Rating:
5.0

The manager that assisted was very professional and compensated me for lost time due to having and issue with movers.

YANIRIS CINTRON-CUEVAS  |  First Impressions 
Rating:
1.0

I lost my job and they Action all my stuff

Sherine Williams  |  Overall Experience 
Rating:
5.0

I am very happy that I chose to rent my storage space with Uhaul because I was very happy with the space I was given and I didn’t have to worry problems with any of my belongings being stolen and the storage unit itself was always very clean and the staff is super helpful/friendly. Any time I will definitely be back in the future.

Katrina Fluker  |  Overall Experience 
Rating:
3.0

I dont like how small my storage unit is .. when i book my rental i ask them how small was the size they gave me and they said enough to fit a 1 bedroom that was a lie .. i had to rent a extra storage which is costing me more money if i have to stay there another month .. than to top it off my unit was on top of another unit where i had to use a ladder to climb up which was very difficult due to my health conditions.. the truck and the tow haul was find but the moving storage was terrible and difficulty for me .

Ella Morrison  |  First Impressions 
Rating:
3.0

Everything was good besides the security system being upgraded which left me with a load that couldn’t be placed due to lack of access.

Precious-Angel Moore  |  First Impressions 
Rating:
5.0

The staff worked hard & took care of all my needs in an efficient and friendly manner. Especially at the front desk!

Alicia Augustine  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KEIRSTEN ALMEIDA-FREITAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASMIN LEE  |  First Impressions 
Rating:
3.0

Everything was good and helpful staff. Except the only fact I didn’t like was that we noticed a roach while taking out the boxes from the room. Luckily it was just 1 and we didn’t find any more in the other boxes. Overall, it’s a good facility.

Rizwan Ahmed Mohammed  |  Overall Experience 
Rating:
5.0

Good service

AL-MALIK WRENN  |  First Impressions 
Rating:
5.0

Very good customer service. Very clean I always felt safe checking on my things. Truck rental was super smooth as well.

Precious Sweet  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deja Nicholas  |  Overall Experience 
Rating:
1.0

Employees were not helpful, made a cancelation, and never received a confirmation. I contacted online support, and the Rep mentioned I had two reservations, but she couldn't tell me the information. The system probably needs an update where in-store staff and online can view all client's data. Personnel needs better training on your system and better training on customer support in person and over the phone; every time you call, they always say they are busy and can't help over the phone.

francisca valle  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Helen Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WAYNE PEE  |  Overall Experience 
Rating:
3.0

Instructions to gain access to the building and elevator was not clear and difficult to know what was needed to get access to storage unit.

Timothy Morse  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kathyra Martinez  |  First Impressions 
Rating:
5.0

Great and polite workers who made moving in a breeze. Definitely would recommend.

SAMANTHA HOLLINS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hydia Willis  |  First Impressions 
Rating:
5.0

)

Johnnie Gilliam  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHALONDA SINGLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VINCENT EDWARDS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alnisa Coward  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jacob Harrison  |  Overall Experience 
Rating:
5.0

Great service

INEESA HUGGINS  |  First Impressions 
Rating:
2.0

The person that opened up my first storage unit was very helpful and pleasant Also the person that closed out my account when I returned the locks and access cards. The rest of the staff was very rude and not helpful.

Sandy Jean-Louis  |  Overall Experience 
Rating:
1.0

Didn’t help at all

Daveon Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENYA COOPER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yashmine Cooper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIELLE FELTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LYNNETTE RODRIGUEZ  |  First Impressions 
Rating:
5.0

When I encountered a problem management was quick to resolve it! Putting Customers first is always a winning strategy for Success.

TRACYE JOHNSON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

PALMIRA ROSADO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dionna Spencer  |  First Impressions 
Rating:
5.0

Lock wasn’t inside.

Fahimah Purnell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alicia GAY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AURILIA WILLIS   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAKIRAH WILLIAMS  |  First Impressions 
Rating:
5.0

Joseph assisted me, his customer service is exemplary.

Dion Torruella  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LIZZIE KOUASSI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANNIE JACQUELIN BENN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAKIRAH WILLIAMS  |  First Impressions 
Rating:
5.0

No comment for now

ERNEST ANYERE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal Scott  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephanie Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOYCE TORRES SERRANO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eric Billings  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dayvon Holmes  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Carla Washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Camyshia Dennis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

angel brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FELICIA ECHOLS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALMIRA AMOROSO  |  First Impressions 
Rating:
5.0

The staff is so nice and professional

Mohamed Bagagnan  |  Overall Experience 
Rating:
1.0

The staff and GM are oblivious to how the contracts are prepared via CORPORATE REGULATIONS. The staff CAN NOT alter any points of the contract (the term OPTIONAL) shall not be altered at any location. Staff state the area that states optional is wrong and NO ONE CAN RENT ANYTHING FROM THIS LOCATION if information is not given where OPTIONAL is applicable.

Jose Garcia  |  Online Move In 
Rating:
1.0

The storage facility reserved me a unit they didn’t fit my furniture. I had to keep the rental truck overnight with my couch and arm chair in it. When I went to try and get another unit the next morning, the lady at the front desk was very rude and not helpful at all. She said they did not have an available unit at that facility and refused to help me find anything at another facility, telling me to “do it yourself.” I ended up calling the East Orange location where I had gotten the truck and they helped me find a unit at the Orange location. The reps at that location were very helpful. In my opinion, the Newark location is the worst in the area.

Nicholas Turner  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GWENDOLYN GAMA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gary s Hester   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Hadebe  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Abraham Maritnez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NIJIYYAH BIKINGA  |  Overall Experience 
Rating:
5.0

Facility was great !

Boukare Compaore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olita Jefferson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward Anderson  |  First Impressions 
Rating:
5.0

This Uhaul facility is kind and courtesy.

CHARLEY JR SMITH  |  First Impressions 
Rating:
4.0

Their was a few lines of miscommunication but overall a lot better than the average

DAIN BENNETT  |  First Impressions 
Rating:
5.0

Excellent service

Angela Arango-Montoya  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Grace Tyler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASPER SPIVEY  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

zakiyah ross  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronnie Hunt  |  First Impressions 
Rating:
5.0

Yes the person that took care of me was very helpful very knowledgeable and made my move in very easy I would say she took care of me very professionally and I would recommend your U-Haul to a friend or family

KENNETH TOMLIN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deborah Bell  |  Overall Experience 
Rating:
5.0

Staff was very helpful and

REGINALD ABABIO  |  First Impressions 
Rating:
1.0

After receiving my until couldn’t get in after arrive 1minute late was told they could do anything

Touraine Beckford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey Rucks  |  Overall Experience 
Rating:
4.0

Staff is helpful in general. Wednesday night when I arrived to get the storage unit was unpleasant experience mainly due to one person working hard with many customers. He was doing his best, but he deserved to have another employee assisting him. And it wasn’t fair to him and wasn’t a good experience for us as customers.

Robert Adcock  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miriam Nettles  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Marielis Rivera  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

JOSEPH WINN  |  First Impressions 
Rating:
4.0

How long does it take to get money back, that was left, from the deposit?

Sheila Gibson  |  First Impressions 
Rating:
5.0

Thank you for having me if I had to do it again I would use uhaul storage

Denise Mobley  |  Overall Experience 
Rating:
5.0

Great customer service and very patient staff. Staff went above and beyond to assist me in understanding the process.

ALBERTA PATTERSON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Royleta Foster  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Wayne M Doris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brenda SwannDouglas  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Yolanda Greene  |  Overall Experience 
Rating:
5.0

No comment

Daryl Jones  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jose Colon  |  Overall Experience 
Rating:
5.0

I can’t remember her name but She was perfect also she was a good listener and helpful She make sure I received all the information I need Trust me I have been to so many different U-haul facility’s This one was one of the best I we’ll recommend to all my family members and friends

ALHAGI CEESAY  |  First Impressions 
Rating:
4.0

Could have been excellent if all the multiple trucks rentals service I had with free one month storage as per the contract were respectfully accepted.

TISHI ANYERE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gloria Hodges  |  Overall Experience 
Rating:
4.0

I had a good experience with this facility.

Adrienne Congleton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tanaesha Wade  |  Online Move In 
Rating:
5.0

Very very helpful.

FAROUK ISSIFU  |  First Impressions 
Rating:
5.0

Very good service

oliver ogarro  |  First Impressions 
Rating:
5.0

Since the appointment of Emeny Hernandez, customer-centric service at the Orange Street location in Newark, NJ, has improved 100%. I hope management recognizes her for her outstanding communication and listening skills. If a customer has a problem, she listens first, makes the customer feel at ease, and provides a solution respectfully. U-Haul has a gem in Emeny. Thank you Emeny. Regards, Eddie Johnson

EDDIE JR JOHNSON  |  Overall Experience 
Rating:
4.0

Very nice experience, very reasonable prices. Thank you.

Elisa Edgerton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gordon edison  |  First Impressions 
Rating:
3.0

I was doing bicycles so I needed to be on the ground floor on my unit on a lower level I had to change my unit because they had me on the upper level where I would have to climb a ladder to store my bikes. Once I told him my situation they switch locks with me the next lock and I was available.

Mark Vankline  |  First Impressions 
Rating:
1.0

I already know they go take it down. But the staff was rude and I wish I got her name. From the moment I step in the building she was rude. To the time I left. I’m so glad I’m not go rent from there again. The worst customer service. Wish I cn can give no stars.

Jasmin Jones  |  Overall Experience 
Rating:
5.0

Was a great experience and I receive so much help while choosing which unit would really service me for my needs. The staff were friendly, helpful and so patient

Fatima Neely  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maria medina  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Precious Sweet  |  Online Move In 
Rating:
3.0

It was mice 🐁 in the facility so bad

Gretel Jarvis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Figueroa  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NILSA DURAN  |  First Impressions 
Rating:
1.0

Horrible customer service. I feel as though they move on their own time. The man was on his phone more than attending to my customer needs.

TANISHA THOMAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Supreme Allah  |  Online Move In 
Rating:
4.0

No problems

najiyyah sabir  |  First Impressions 
Rating:
5.0

Satisfacción

Lisandro Cepeda  |  Overall Experience 
Rating:
5.0

Keep up the good work.

Juanita Valentine  |  Overall Experience 
Rating:
5.0

Yanice and Gustavo were professional and provided excellent customer service. Thank you!

LIVIA BENJAMIN  |  First Impressions 
Rating:
4.0

This was my first moving and putting my things in storage I was recommended by someone and the experience that I there was just amazing the most part is I was able to go there anytime thank you for allowing me to use your service

Maxine huggins  |  Overall Experience 
Rating:
5.0

Very much appreciated the clean restroom and professional staffs.

JOSEPH PATRICK  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ANDREDJESON MESS KONDA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nyshon Green  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ROSALYN DANZEY  |  Overall Experience 
Rating:
1.0

The facility had no cart. I scanned the entire first and second floor but no cart to be found. I had to lift up and carry all my bags! Horrible experience. And then with the customer experience button attached on each floor, there was no response. I can understand that this intercom may connect to the office but then there should be something that connects to a central customer service too. Horrible location, absolutely the worst reception staff very rude ladies there. Not a pleasant experience. I wasn't told about my lock and that I can find it in the unit. I had to buy a new one on my own only to realize that there is one already in the unit. I was charged insurance when I specifically asked not to, only to be told later that you "informed me later but now I've charged it ". I mean c'mon!

Vishnu Seth  |  First Impressions 
Rating:
5.0

Excelente servicio

Hernán Alexander Cordero vera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

juan carlos Sanchez   |  Overall Experience 
Rating:
1.0

Staff taught I didn’t understand the language and continued to make fun Of me in Spanish. When I got my room it was not large enough and staff refused to change my room. I’m not going to be staying here for too long.

ADASSA NEDD  |  First Impressions 
Rating:
5.0

I forgot her name but the young lady at customer service was extremely nice and helpful. She was the only person there and helped every single in a timely manner. Definitely love this place.

TIFFANY OUTTEN  |  First Impressions 
Rating:
5.0

Toda la atencion para mi fue excellent. Gracias por su buena atencion.

esther suquilanda  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jhon Villa  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ROSALYN DANZEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Scott  |  First Impressions 
Rating:
1.0

Maybe the store was in the hood and employees unprofessional is the reasoning I've dealt with uhaul before others were nice just not this ine

Emmanuel Vaqueroalonso  |  Overall Experience 
Rating:
5.0

Great place highly recommend, but the unit I really wanted was on the costly side

Joel Bradford  |  Overall Experience 
Rating:
4.0

I give all these rate simply because i need the refund of my money that i paid to U- Hall. I did not make use of the storage atall Please and please i want my money back. Am seriously i need of my money as i did not pack any stuff in the storage, i do not make use of the storage. I want my money. Am Olubanwo .A. Akure on phone number 6317035648

Olubanwo Akure  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelly Lyons  |  First Impressions 
Rating:
4.0

Thanks you

Boukare Compaore  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CARLA THOMAS  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mark Rose  |  Overall Experience 
Rating:
4.0

I Was Giving The Wrong Storage After Describing What Items I Need To Store & The Faulty Was Close To Fix The Problem So I Had To Improvise With A Previous Storage Unit I Have.

lashonda clower  |  First Impressions 
Rating:
2.0

Elevator did not work. They moved me to the first floor and charged me more. The free locked came with only one key. When I stated that I would pay for another lock but I’m going to give a bad review then they decided to give me another lock. I would not recommend to a friend

Kinya Kemp King  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLADYS RODRIGUEZ  |  Overall Experience 
Rating:
5.0

The GM was on her game!

jerry tracy  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ayanna Philip  |  Overall Experience 
Rating:
5.0

The employee that took care of me was excellent Mario has great costumer services skills ,professional answer all my question also was very good explaining the function of the storage facility .

Leomaira Gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Funmilayo Ibikunle  |  Overall Experience 
Rating:
5.0

Buen servicio

Andristif Almonterodriguez  |  Overall Experience 
Rating:
5.0

They went above and beyond to accommodate.

Aaron Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clayton Dixon  |  First Impressions 
Rating:
5.0

None

Mark Rose  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DEREK GIBSON  |  First Impressions 
Rating:
5.0

Overall everything was good

Carlos Azpe  |  Overall Experience 
Rating:
5.0

Mui bien

hector Cordero Freire  |  First Impressions 
Rating:
3.0

The 3 references and they must call them is tedious and invasive and time consuming if someone did not answer. It was a hassle to get my family on the phone people work and cannot answer the phone. It took more than 30 minutes to call 3 references it waste and took away the time I needed to store things. I was on a schedule. So I would suggest a better reference system. Also most of my family lives out of state so there was also a time difference. Please reassess this procedure. DO BETTER

Angela Figueroa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

glendalis gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine Lopez  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

AARON LYLE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RIVERA ORLANDO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

juan carlos Sanchez   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAMUEL KANKAM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yakiem Villega  |  Overall Experience 
Rating:
3.0

The staff was helpful but not so friendly if I can be truly honest!

bonny wiley  |  First Impressions 
Rating:
5.0

Good customer service keep it up

michael erikison  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Casandra R Harris  |  Overall Experience 
Rating:
5.0

The staff was courteous, friendly and helpful. No cap!

Darin Ferguson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cristinoantonio escalantemata  |  Overall Experience 
Rating:
5.0

The stuff are very good people anytime you you need help they will be there to help you I appreciate them

Mbouille Diallo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos Andujar  |  First Impressions 
Rating:
5.0

Clean, cheaper , & open hours are very convenient

Jemima Killen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Khalif Kemp  |  First Impressions 
Rating:
5.0

Thank you for the experience

SHAIRY GENERE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dre Robinson  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Harley Ostha  |  Overall Experience 
Rating:
3.0

The people that worked there were great especially the lady at the front desk. My only issue was my unit was on the 4th floor and it was extremely hot. It felt like a sauna up on that floor.

Mirabel Nkenke  |  Overall Experience 
Rating:
5.0

Need more people on staff the wait is too long for the time that you have to wait to check out

ANTHONY BYGRAVE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tamara Thomas  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROSE MARY DISLA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NAJUWAN SMITH  |  First Impressions 
Rating:
2.0

The storage wasn’t ready and was locked up. I wasted 2 hours in that. The lady at the location is the rudest person I have met in US. Wouldn’t recommend this location to anyone. The person on customer service call helped me resolve my issue.

HARSHIL SHARMA  |  Online Move In 
Rating:
5.0

Janet and staff was incredible THANK YOU SO MUCH!!!! -Mr. Harley

WILLISLEE HARLEY  |  First Impressions 
Rating:
5.0

Thank you to the help desk the lady, she was so helpful to me, I appreciate her help

GLADYS RODRIGUEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theodore Byers  |  First Impressions 
Rating:
5.0

Staff was very accommodating.

Steven Candelaria  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Viva White  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

demeress busby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRAVICK STEWART  |  First Impressions 
Rating:
5.0

GREAT SERVICE

WILLIE MORGAN  |  First Impressions 
Rating:
4.0

Hassle-free moving in and same when moved out.

Thomas Caso  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chadsity Roman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katrina Stoute  |  First Impressions 
Rating:
5.0

Satisfied

ruth eborka  |  Overall Experience 
Rating:
5.0

The cleanliness lighting and customer service were very very good

Floyd Brown  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Supernus Pharmaceuticals  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ernessa Occius  |  Overall Experience 
Rating:
5.0

Excelente servicio mucha amabilidad de parte de la señorita Que trabaja en el sitio muy amable y Cortez súbale el sueldo

Hernán Alexander Cordero vera  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kayla Davis  |  Overall Experience 
Rating:
1.0

The entire storage facility was hot and humid like a sauna. My unit was on the upper level 4th floor. I didn't know that this would mean I had to access a heavy ladder just to put my items in the unit. I'm very disappointed with this situation. I had 4 guys who put my items in the unit. I was fearful they would pass out due to the unsafe conditions presented. I would like to speak with a manager or the owner about this as well as request changing my unit to a lower level. Additionally, there should be ac throughout the building.

Zarifa Raheem  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yamil Alicea  |  First Impressions 
Rating:
3.0

Access within the building is too much. For example, always have to key in your access code via using your U-Haul card to use the elevator, etc.

Vicky Beal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Seon Schmidt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Imoleme Ilogienboh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodney Henderson  |  First Impressions 
Rating:
5.0

Staff was very professional and very helpful

Debbie Fields  |  Overall Experience 
Rating:
5.0

Very helpful staff at the counter, as well as inside the storage facility. I Would recommend this storage facility and staff.

Michael Hamlin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel Phillips  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Carla Washington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARILYN BYNUM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELLE RICH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jamal Swepson  |  First Impressions 
Rating:
4.0

Employees were very helpful

Debbie Fields  |  First Impressions 
Rating:
5.0

Very convenient.

LEE DARDEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDRE HAIGHT  |  Overall Experience 
Rating:
5.0

The staff at this facility were really friendly and helpful. Free carts were provided to help with moving items to the storage facility. The only downside was that the fourth floor was extremely hot, which made moving in a little strenuous. But, I think this would be solved by aiming to load/unload during cooler days.

Charlotte Francoeur  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy Stith  |  First Impressions 
Rating:
5.0

This is my first time getting a storage so I don’t know ye if they are but or not

Mbouille Diallo  |  First Impressions 
Rating:
5.0

My personal belongings were safe the entire time they were there I appreciate the service and would definitely use your service again.

Desere Russell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shauneille marcia ferguson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

EVERETT neal  |  First Impressions 
Rating:
5.0

Todo está muy bien y me gusto

jacinto jara  |  Overall Experience 
Rating:
3.0

The manager at the uhaul lotcation in Newark 370 orange st. She is very unprofessional no smile on her face or anything she makes you feel uncomfortable and don’t want to do business at that location, the other staff members there are great! They are helpful! They talk to you with respect and etc! But the Storage unit are very clean , the bathroom was very clean! It’s just very hot in there during the summer time. Other than that I give this location a 8! 🙂

Teja Vonglapudi  |  Overall Experience 
Rating:
5.0

Very easy process. Such friendly and welcoming staff. I was very pleased with the process, unit size and price!

Michael Nazario  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

marcelo rodrigues  |  Online Move In 
Rating:
5.0

The woman that helped me was very friendly and very knowledgeable I would definitely recommend this to family and friends

Samirah Bodison  |  First Impressions 
Rating:
5.0

My experience was easy and convenient. Staff was friendly and very helpful. Equipment was easy to use and I would definitely recommend to the company to anyone.

Tramaine Foye  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

nikhilkumar kekan  |  Online Move In 
Rating:
5.0

The 3 employees I dealt with were very nice and helpful.

celia john  |  First Impressions 
Rating:
5.0

More access to the facility would be a plus.

EPEFANI MORALES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tiaya Welch  |  Overall Experience 
Rating:
5.0

Wonderful customer service

Austin Cardona  |  First Impressions 
Rating:
5.0

I truly love it from a 5x5x5 st storage space all my stuff in no problem thank you! U -Haul Newark

johnathan johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

naomi walston  |  First Impressions 
Rating:
2.0

Rats ate and pooped all over my stuff. I lost a lot oh my belongings cause one of a pope break and it’s was time for them to pay for my belongings they gave me the runaround and gave me what they wanted to give me

Sacera Dixon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Priscilla Gonzalez  |  First Impressions 
Rating:
5.0

I appreciate the helping hand, Thanks*

karim hunter  |  First Impressions 
Rating:
3.0

As l have said earlier on , your moving truck need serious service.

AMAKA AMOBI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glendaliz Santiago  |  First Impressions 
Rating:
5.0

The price of the storage is just about the same but I have a smaller storage space. And I had a larger one before so I really don’t understand how I’m paying $10.00 less for a storage that 2 sizes smaller. Can you explain this to me plz.

Renee Freeman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy Morris-White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nyeem Mozee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosilyn Bowman  |  Online Move In 
Rating:
5.0

The Lady at the front desk was very nice and helpful.

Giovanni Gascot  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terrisita colvin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shanika Jones  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jaivonne Seary  |  Overall Experience 
Rating:
5.0

very courteous staff.

Michael clark  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEANINE HERBERT  |  First Impressions 
Rating:
4.0

The facility has a safe and secure vibe The facility is clean and appears to be well maintained The facility is near New Jersey Transit Train and Bus The facility is near a major highway The facility is on a major street The facility is easy to locate

kevin johnson  |  Overall Experience 
Rating:
5.0

Love love the prices 😍 ❤

vida mcnair  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jere Wiggins  |  First Impressions 
Rating:
5.0

stanley harper the manager was very helpful and professional.

Alaameen Abdool  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GABRIEL DARAVINA  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Levease Burgess  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francheska Portalatin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

regina johnson davis  |  Overall Experience 
Rating:
2.0

That storage rat infested. I only had my stuff there for almost a month, and half of my stuff was damaged because they ate through the bags and it was only fabric.

Nadiyah Johnson  |  Overall Experience 
Rating:
3.0

The storage room hours are not convenient for people who work 9-5 Jobs, Monday-Friday, given traffic time. I always have to wait until an early Saturday mooring to retrieve my items. You have a really awesome employee by the name of Rasheed, I believe I got the name right. He is worthy of a raise and trust me, I am not being paid to write this. He helped me every single time I moved my items, in/out of the storage room, if he was available to do so. My storage room was very dark on the inside and I found droppings on my boxes when I was moving out, so I know there were rodents roaming around my belongings Also, someone had some oil that dripped from their storage space into my space which could be the cause of that problem. The location is convenient and you have 3 good employees I've interacted with, unfortunately, I can only remember one person's name, because of how helpful he was.

Melissa Reed  |  Overall Experience 
Rating:
2.0

There was a flood where my belongings got damaged. My first storage unit was full of dead mice bodies I have a picture of at least 4 in one photo. Mice and rats chewed on ALL my books. There were Rats droppings on most of my belongings.

Linette Martinez  |  Overall Experience 
Rating:
3.0

Staff at the facility wasn’t so helpful. But I call Uhall and I could get a better rate and a eficiente help

Everton Moretti  |  First Impressions 
Rating:
5.0

BENDICIONES! PASÓ QUE A LA HORA DE DEVOLVER EL CAMIÓN ME PASÉ POR 15 MINUTOS Y NO ME QUISIERON ATENDER. HOY TUVE QUE SALIR A OTRO LUGAR Y NO PUDE IR ALLA. NO SE SI HAY CONSECUENCIAS MALAS POR ESRO. AYER A LAS 7:16, DEPOSITÉ AS LLAVES ENLA CAJA QUE ME INDICO LA EMPLEADA QUE SE ESTABA LLENDO. GRACIAS. MUCHAS BENDICIONES!

Milagros Gonzalez Millán  |  First Impressions 
Rating:
4.0

One of the coworkers that was a female had the nastiest attitude with a smart mouth. Was not pleased to communicate with her

Tishawn White  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

bianca irizarry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shanea johnson  |  Overall Experience 
Rating:
5.0

I cannot begin to explain how amazing Stanley and his team are!! When I needed help they were there without hesitation. If I ever need storage again, this is the only location I’ll ever go to. Personable, reliable, and customer oriented! ALL businesses should take notes from U-Haul Storage on Orange St in Newark!!

Luv Hooks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiara Osbourne-Willis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

juranda Akinbode  |  Overall Experience 
Rating:
5.0

The establishment was clean and well taken of. Everything was under surveillance and equipment was new and up to date. The Staff was pleasant and very helpful especially Stanley. Very attentive and explained everything to me. Also the price is very affordable and fair… Great bunch of guys… Shout out to Stanly💪🏽 Vic

Víctor Cruz  |  First Impressions 
Rating:
3.0

I had no boxes just all tubs no food of any sort in my storage only clothes bedding lining and shoes. But yet I found mice droppings everywhere on all my tubs and that was disgusting 🤮. And for the record I moved out on the 2nd of July bc I rented a truck to do so and let all 3 employees know I was moving out at that time then went to office Ana in to finalize my moving out and that it was clean. Ty Ms. Renee Freeman.

Renee Freeman  |  Overall Experience 
Rating:
5.0

I will be using this facility more offend.....

BERNARDO MALDONADO  |  First Impressions 
Rating:
5.0

The place and equipment are kept clean. The manager and staff are very nice and helpful.

Wendy Morris-White  |  First Impressions 
Rating:
5.0

The staff was friendly, and always helpful. The facility was always clean even down to the public restroom. When I needed to rent a truck, they were well stocked with running, and cleaned vehicles.

najah hatim-johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Parker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory Williams  |  Overall Experience 
Rating:
5.0

Tha is for everything

miguel castillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Massey BARNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alaameen Abdool  |  First Impressions 
Rating:
3.0

The gentleman at the counter was very nice and accommodating. My only problem was that I called an hour before my arrival to be sure that the unit was ready (late afternoon 2:30pm) I was assured that it was ready. When I arrived the unit wasn’t ready yet. The assoc stated that he had to clean it out. He gave me my key and asked me to wait. I walked to the unit with a piece of furniture, the unit door was open, & the unit was lined with glue traps along all four walls and a live mouse on the trap. This was completely unacceptable. This should have been addressed before my arrival and before handing me my unit card. The assoc was there alone with a line of people. I don’t fault him, he was alone and was not the assoc that I spoke to prior to my arrival.

JASMINE WEBSTER  |  First Impressions 
Rating:
1.0

All my clothes and work uniform were damaged by mice. Don’t store here

saraii Gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jay Robinson  |  Overall Experience 
Rating:
5.0

Stanley was really helpful. Also, when I brought the truck back, there was another young man there that was really helpful!

sharon amobi  |  First Impressions 
Rating:
5.0

The GM was great... He helped me with a quick & easy process while training 2 new employees at the same time

Jay Robinson  |  First Impressions 
Rating:
5.0

Stanley went above and beyond for me and coordinated from there the pickup of my contents for my move to fla. The manager and staff where awesome.

jennifer boyle  |  Overall Experience 
Rating:
5.0

I've used UHaul throughout the years on occasion but have had the best experience ever, this past year with staff at the Orange Street location in Newark, NJ.

Jennifer Saunders  |  First Impressions 
Rating:
3.0

My experience was good the only problem I had was with the move out. Before I could officially tell the office I was moving out the manager had already rented the unit without speaking to me and I paid for the space up until the 13th...

June Howard  |  Overall Experience 
Rating:
5.0

The gentleman was very nice and very knowledgeable. He went the extra mile! Great customer service. Very nice. Thank you!

TAMORRA DAVIS  |  First Impressions 
Rating:
5.0

Besides the flood from the bursted water main, it was an excellent experience.

byron price  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

regina johnson davis  |  First Impressions 
Rating:
3.0

Just received an email at this time of the morning about 4 am that woke me up with a severe headache. Spoke with a rep 8612. Please do not appreciate such business.delete mail address. There's a foul sewage scent. I am afraid my things will have such foul stench

ruth baysah  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roy Gillenwaters  |  Overall Experience 
Rating:
5.0

The office closes at 5 and it was difficult for me to make it in time to get my unit but the general manager was very patient with me and made my very stressful move a little easier.

Denver Governor  |  First Impressions 
Rating:
4.0

The hours are from 9 to 5 cannot access after working I am not sure if its because of covid or other issues

Angela Figueroa  |  First Impressions 
Rating:
5.0

Great service

Samuel Fraifeld  |  Overall Experience 
Rating:
5.0

The attendants were excellent! Top, top, top!!!!

Sandrea Ataides  |  First Impressions 
Rating:
1.0

I would certainly not recommend U-Haul for anyone. I left all my furniture and personal belongings on their storage. There was a flood in my unit. U-haul did not report what was the damage and put me in contact with another company, west rep. West rep informed that no damages was caused to my unit. When I opened my storage there were a lot of items missing (bed, table, bag, boxes), and west rep did not helped me at all. U-haul was always saying that did not have any responsibility. I wonder who I hired. Now I had to buy a new bed and furniture, and my clothes are all ruined. DO NOT RECOMMEND.

marcelo pereira  |  Overall Experience 
Rating:
1.0

My unit was impacted by the water main break at this location and I STILL HAVE NOT BEEN CONTACTED since being notified of this. No one at the location (Newark Orange Street) answers the phone, the insurance company has not contacted me regarding a new unit and the damage assessment, and corporate doesn’t employ enough people to answer the phone in a timely manner - Call me ASAP (651) 260-3970. Having my belongs destroyed is stressful enough as it is but the atrocious customer service has made this experience much worse. Stay away from U-Haul.

Paige Robison  |  First Impressions 
Rating:
1.0

I would never use you guys again horrible service and bad customer service never again

susan isaac  |  Overall Experience 
Rating:
5.0

Kelly was extremely helpful.

liu feng  |  First Impressions 
Rating:
5.0

Stanley the general manager was awesome. He provided great service from beginning to end, considering he was the only one available at the time that I went in.

NYESHIA EASTERLING  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GAIL ABRAM  |  Overall Experience 
Rating:
5.0

The people at the storage very friendly and helpful very nice worker's.

harrichan ramroop  |  Overall Experience 
Rating:
5.0

The person in charge gave me what I needed and nothing more. He took the time to show me around and how to access the facility.

jack perez  |  First Impressions 
Rating:
5.0

Staff very professional, helpful, and service oriented.

byron price  |  First Impressions 
Rating:
5.0

Very nice clean unit. Stanley the manager very helpful and professional.

kim suarez  |  First Impressions 
Rating:
5.0

Thank you so much for the one month of free storage! I really appreciate it.

sabrina hunte  |  Overall Experience 
Rating:
5.0

Stanley Harper ROCKS! Give him a raise! Give him a week off with full pay! Give him both!XX

Luana Michaels  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sabrina hunte  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Moore  |  First Impressions 
Rating:
5.0

Thank y’all so much for helping me, if there’s anyone that needs to put ur stuff in storage I advise yu to use them

tracie cumberbatch  |  First Impressions 
Rating:
3.0

The cost of the unit sizes are not clear enough. For example how much difference of the cost between upper and lower level.

khalia hynes  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful!!! The place it’s very clean and the access to the storage is very convenient cause you could drive in and not get wet if it’s raining love it

Mildred Mercado  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

Back
To Top