Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have more helpful customer service at location. Clerk could not be bothered to help with rental process.
Nir Gadon
Rating:
4.0
Greater user friendliness/experience as it relates to mobile pick up.. directions are vague from the start.
Michael Greason
Rating:
5.0
Great customer service
CHRISTOPHER RYAN VILLALONA
Rating:
5.0
Should not be renting a vehicle with a cracked windshield.
Steven Chill
Rating:
5.0
Customer did not leave a comment.
Imar Castillo
Rating:
5.0
Customer did not leave a comment.
Elsworth Miller
Rating:
5.0
Customer did not leave a comment.
Edward Ludemann
Rating:
5.0
People are really nice and helpful, only down side is that I wasn’t notified of buying the cables for the trailer and brakes and this and that I ended up buying like 30 bucks worth of stuff I don’t mind but I wasn’t notified and I was in rush to leave and I had to go back inside and pay 3 more times wich was annoying but yeah otherwise good dude that was there and lady at the front desk
Miguel Chavez
Rating:
3.0
Customer did not leave a comment.
Mark Peterson
Rating:
5.0
The location was organized, clean and efficient. Both employees were smart, professional and friendly. They explained policies clearly and demonstrated equipment in a way that was easy to understand. Pleasantly surprised by the entire experience. 10/10 would recommend.
Laura Kershner
Rating:
4.0
GOOD CUSTOMER SERVICES
JIMMY ARRIAGA
Rating:
4.0
I must say the equipment was super clean. I was impressed. I was also impressed with the process. One suggestion I have is that I felt like asking to put someone else name and phone number is infringing on someone’s privacy. While I am using the app in the store an employee should be able to verify the identity of the person making the reservation. Other than that, excellent process from start to finish.
PIERREA FRANCOIS
Rating:
1.0
Bald tires
Bad Brakes
Dirt
Bad alignment
DANIEL GREGAREK
Rating:
5.0
Customer did not leave a comment.
Kerri-Ann Dalrymple
Rating:
5.0
Customer did not leave a comment.
Angelica Siniscalchi
Rating:
5.0
Customer did not leave a comment.
Mukeshchandra Patel
Rating:
2.0
Customer did not leave a comment.
Bart Spinelli
Rating:
5.0
Jahrid was wildly helpful. Perfect employee. Pay them more.
Allison Porte
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARCIE LAGUIDICE
Rating:
5.0
Customer did not leave a comment.
Nordialee Gordon
|
First Impressions
Rating:
1.0
No one knew how to address any of my concerns!!! NEVER again!!!
Julio Castillo
Rating:
5.0
Customer did not leave a comment.
MICHEAL NYARI
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Katrina Grant
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANDYANDREW CHARLES
Rating:
5.0
Customer did not leave a comment.
ANNA PILERO
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Victor Tores
Rating:
5.0
Customer did not leave a comment.
MIGUEL ANGEL NEGRON
Rating:
3.0
Customer did not leave a comment.
Mattheww Kusulas
Rating:
5.0
It's good the way it is
DANIEL RODRIGUEZ
Rating:
5.0
good service.hel0ful staff. hassle free transaction
Hillary Davis
Rating:
5.0
Customer did not leave a comment.
JEFFREY VALDEZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JESUS CISNERO
Rating:
5.0
I did not like the app experience. There were three people working in the front desk, and I wasted time figuring out the app and even after I needed help to get things going. The same happened at the time of return. The app option is not good for me. Too complicated.
EDWIN SOTO-FALCON
Rating:
5.0
Very helpful everything was smooth from booking to hooking it up nice and friendly workers both Yonkers and new Rochelle location
IBRAHIM LEWALLY
Rating:
5.0
Customer did not leave a comment.
Dee Rhody
|
Overall Experience
Rating:
3.0
No friendly crew not good service
RENE VILLAVICENCIO
Rating:
5.0
Did not bring my EZ pass. They have one way charge to New York City tribal bridge. Please charge my credit card.
THOMAS GRIPPI
Rating:
5.0
Customer did not leave a comment.
KYLEROBERT BARNES
|
Online Move In
Rating:
5.0
Courteous and efficient U-Haul representatives on site — great experience indeed!
Suruba Wechsler
Rating:
5.0
Customer did not leave a comment.
vito Carpinelli
Rating:
5.0
Customer did not leave a comment.
MC Chandler
Rating:
5.0
Anything because everything was parfait
CURTISEMANUEL KIFFIN
Rating:
5.0
Customer did not leave a comment.
Michael Troyano
Rating:
1.0
Rudeness ,no greeting ..it was straight use the app. ! A simple hello goes along way.
I can say this will be my last time here.
Jerry Medina
Rating:
5.0
Very pleased
Paul Torres
|
Overall Experience
Rating:
1.0
UHAL IS NOT DEPENDABLE, POOR SERVICE , CHARGE CUSTOMERS MORE TO RENT . I WAS ACCUSED OF NOT RETURNNG HAND TRUCK . THEY TOOK MORE MONEY AND REFUSED A REFUND , THEY HAVE DOUND A LEGAL WAY TO STEAL.
Crystal Mason
Rating:
3.0
The people behind the counter are lazy and unhelpful.
Howard Stroman
Rating:
4.0
Customer did not leave a comment.
PETER M III DIPAOLA
Rating:
5.0
Customer did not leave a comment.
luigi nuzzi
Rating:
3.0
1. Please improve customer service by providing customer service training for U-Haul staff.
2. The app needs improvement on user experience and customer chat options needs improvement.
3. After hours services for truck pickup can be improved.
OLU ROBERTS
Rating:
5.0
Customer did not leave a comment.
LISA LOCASCIO
Rating:
5.0
Nothing it was great
Michael Troyano
Rating:
5.0
Customer did not leave a comment.
SHAUN MERRIQUE
Rating:
5.0
Customer did not leave a comment.
Marc Hammond
Rating:
3.0
Customer did not leave a comment.
HECTORF RAMIREZ
Rating:
2.0
It charge from mileage is ridiculous. Your insurance charges also outrageous and do not give a full amount of good coverage.
ADDISON E CORNELIUS
Rating:
3.0
The first vehicle I was given had no brake lights. I was lucky enough to realize this before leaving otherwise this could been a very serious issue once I got on the road. This is the second time I had an issue with the online rental at the facility.
JAMES BAVOSA
Rating:
5.0
Customer did not leave a comment.
Jeniel Kelly
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JASON RODRIGUEZ
|
First Impressions
Rating:
3.0
Truck windshield was full of snow
Is it the customer responsibility to have equipment ready for rental purposes?
Jaime Rodriguez
Rating:
3.0
I interacted with a number of people at the site. Some were good, some were terrible. While driving, the Service Tire Monitor System light came on. I went back to the location where they attributed the light to cold weather....but they would not provide any mileage relief since I had to drive the van back for their review. Second, they provided a van with less than a full tank of gas. It's impossible to return the vehicle with the same amount of gas so they "win" there too. I generally found them to be not very customer friendly.
Glenn Carlin
Rating:
1.0
When you make a reservation the truck should be available and not at a location closed due to bad weather when it is 50° and sunny i also shouldn’t be charged or have customer service update my reservation to truck i dont want then be charged for it a $1000 for a rental is insane
JAMES CHIN
Rating:
5.0
Customer did not leave a comment.
JAVVON HAMILTON
Rating:
5.0
Customer did not leave a comment.
Gregory Franklin
Rating:
5.0
Customer did not leave a comment.
Alban Dreni
Rating:
5.0
Nothing really... Keep up the great work!!!
cheyenne usher
Rating:
1.0
This guy needs customers service training.
They prefer to stay on their personal phone than the business itself
ISAACE UKPOKOLOH
Rating:
5.0
Customer did not leave a comment.
CHARLOTTE BOYNTON
Rating:
4.0
Customer did not leave a comment.
eric Holzman
Rating:
5.0
The Staff was very helpful during my move.
ANTHONYL GITTENS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KENYATHAD WALLACE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dave Kirwan
Rating:
5.0
Customer did not leave a comment.
Sue Saputo
|
First Impressions
Rating:
5.0
The service center was extremely helpful. It would've been nice if the app had been working but fortunately I was in and out quickly.
JOSEPH MALANDRUCCOLO
Rating:
5.0
Was very helpful and professional. I will gladly recommend anyone there.
Denise Blackwood
Rating:
5.0
Customer did not leave a comment.
paul smith
Rating:
5.0
Good
jacqueline thompson
Rating:
5.0
A little cheaper always helps but otherwise all good!
John Mannix
Rating:
3.0
Staff was hot or miss with friendliness. It was a good price when I started but the increases got out of control. There has to be more done with pest control, it was absolutely DISGUSTING when I cleaned my unit out! There were dead mice, the amount of mice and rat dropping were astonishing. Rats ate through my clothes, and many things were ruined due to the lack of climate control.
Jami Reilly
|
Overall Experience
Rating:
2.0
First person sent me perfunctorily to the app, which is slow and tedious. Other people at the location were very helpful with directions and the procedures.
Richard Koehler
Rating:
4.0
No “welcome to u-haul” by employee
Darryl James
Rating:
4.0
Customer did not leave a comment.
Craig LaMarca
Rating:
3.0
We placed an order for a Mount Vernon pick up which was cancelled by U-Haul because the location was closed. We have a small business and the delay impacted our bottom line. We explained to his to the staff in New Rochelle and we still had to do a new reservation instead of finding a way to transfer the one we had. The place was busy and about to close but there was as little help from the staff. While the fine was fine, it was extremely bad weather that evening and the van needed new windshield wipers.
Alex Roberson
Rating:
5.0
Great Team in New Rochelle (125 Bechwood) very polite and helpful.
Leonardo Lage
Rating:
5.0
Customer did not leave a comment.
Juan Mendoza
Rating:
5.0
Customer did not leave a comment.
Xinrou Tan
Rating:
4.0
New online check in procedure being processed 90% by customer is not efficient.
JOSEPHINE Ferguson
Rating:
1.0
Worst customer service experience
Charged me for a dolly and never received
FRANCIS STOVEKEN
Rating:
4.0
The only thing wrong with storage space was the price kept going up like every eight months not good And another thing trying to get into the garages to get access to your storage. There were always U-Haul blocking or somebody’s blocking trailers not good. As far as the place being kept clean and neat, superb excellent
Harriet Link
|
Overall Experience
Rating:
4.0
What they can do is have staff to help with the rental process. During the time I was there, adults arrived who do not have much experience with telephones and it is difficult to do the process online and the workers there do not help you by explaining how to do it.
JUANCARLOS AMEZQUITA PANTOJA
Rating:
5.0
Nice facility and helpful staff
Katherine Magill
|
First Impressions
Rating:
5.0
Friendly service, in one day trailer was ready for pickup
Brian Taylor
Rating:
5.0
Customer did not leave a comment.
Keith Humphrey
Rating:
4.0
I order my rental for a different location and at the last moment was change to a different location the person I spoke to was really not nice and I told them about my 50 guaranty and he just ignored my request
MARCELL FELIPE CABRERA ROSARIO
Rating:
3.0
Employees need to Stop telling customers that they are off the clock, when they are the only one in sight to assist them.
OMARO ELLIOTT
Rating:
1.0
First: All customer service representative at this location should be fired.
They show no interest in help out, they are lazy, rude, and act like you are bothering them.
Location is somewhat organized.
The equipments need to be revised, I recently rent one car dolly, travelled all the way to M.A to find out I could not use the equipment due to poor condition, straps falling apart, lights not working, hardware for chains missing hooks.
This location in New Rochelle needs a total evaluation as far as manager and workers goes.
Jose Mercado
Rating:
1.0
Once a customer give you their credit card number for purchase and you take it upon yourself to take money out from their card without calling the customer that's stealing to me. Never again will I use U Haul using my credit card.
MONICA LESTER
Rating:
1.0
Customer did not leave a comment.
Bennie Kelly
Rating:
4.0
U-Haul needs to provide the trailer light cable to connect to the trucks
Alejandro Oliveros
Rating:
5.0
Customer did not leave a comment.
WANDA DIAZ
Rating:
4.0
Check your vans make sure there isn’t any problems with them
Jaime Rodriguez
Rating:
5.0
Customer did not leave a comment.
TERESA TYLER
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
John Pratt
Rating:
4.0
Customer did not leave a comment.
Bruno Gomes
Rating:
5.0
This Uhaul is one of the best run facilities I have experienced. Using the app for all rentals is not my preferred process but they are very helpful to support the people who have some resistance. I even used the free storage room offer after my first (and second) truck rentals that happened in a week. It was helpful to have a clean / safe spot to figure what to do with the things I had to move.
DONALD G KENDRICK
Rating:
5.0
Very very smooth and easy!
Sarah Haq
Rating:
5.0
In particular, the woman who helped us was extremely professional, patient and customer oriented. thanks to her it was a great experience!
Anne Giviskos
Rating:
3.0
Waited an hour due to issues with past invoices about space rental but never rented space
Frank Costa
Rating:
5.0
Customer did not leave a comment.
Sebastian Mendoza-Diaz
Rating:
5.0
Customer did not leave a comment.
anette lopez
Rating:
5.0
Customer did not leave a comment.
NELLYYOLIVETH VASQUEZ SANTOS
Rating:
2.0
POOR COSTUMER SERVICE AND OVERCHARGE!!!!! Even though we made the reservation online, for a Sunday, from the Beechwood Ave., New Rochelle location, they were very slow with the processing the rental. 2 workers served 1 other costumer beside us, and it took almost half an hour to get the key to the vehicle. The gas tank was almost empty, under 1/4 and we returned with the same, but they charged $33 for gas plus $30 fuel service charge, which is unfair and ridiculous! In addition, they charged $20 for after hour return, despite we returned the vehicle exactly in 6 hours. When I called them, they said we were supposed to check out on the app. Nobody told us that, we didn't download the app, because we didn't know we need to. So, it was $83 overcharge, and when I complaint they hanged the phone on me. Very poor costumer service!!!! We never going to rent from them!!!! Last month we rented the same U-Haul van at the Drive-up storage in New Rochelle and drove the same distance with it, and we paid $133. Big difference!
Alexandra Krisztofer
Rating:
5.0
Customer service was highly appreciated them guys helped you get everything done with a smile,there’s no complaint
Deepnarain Mohabir
Rating:
5.0
Customer did not leave a comment.
Peter Monaldo
Rating:
5.0
Customer did not leave a comment.
Juan Pablo Mendoza
Rating:
5.0
U guys r the best thank you 🙏🏿 u so much
CLIFFORD TAYLOR
Rating:
5.0
Customer did not leave a comment.
George Henry
Rating:
5.0
Everything was fantastic and if I ever need a locker I’d come back again, thank you to your professional staff and excellent facility
Matthew Schumacher
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nicholas Maltese
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
JAMESC KITTRELL
|
Overall Experience
Rating:
4.0
I was hoping the hours of operations were a bit longer and open a bit earlier. Maybe open at 5am, for those who work very early and close at 11pm
DANIEL RUIZ
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tanya Young
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gary Tenore
|
Overall Experience
Rating:
5.0
The person that help me was the best.
SERVIO O BENCOSME
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STACY A SIERRA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Valerie Wilpon
|
First Impressions
Rating:
5.0
When I first got there, I was slightly annoyed. I was going through a moving process and it was raining cats and dogs. Ms.Gordon at the Beechwood location in New Rochelle New York was very nice and pleasant. She changed my mood. She was polite and calm. Even though it started to get a little crowded, She made sure she finished up with me Explaining everything about the storage and the U-Haul before moving onto the next customer that’s customer service at its best 👍🏾
Logan Smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Monica Etienne
|
First Impressions
Rating:
5.0
Had a great experience at the Uhaul facility in New Rochelle. Had all my questions answered and received great customer service.
DANIELLE EMSLEY
|
First Impressions
Rating:
5.0
thank you
Dee Rhody
|
First Impressions
Rating:
3.0
The manager at newrochelle was very understanding in the miss communication of my reservation that Customer service stated but other than that Customer service should get service correct
STACEY MURRAY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jean Noisette
|
Overall Experience
Rating:
5.0
I was really glad with the U Haul storage, i would gladly recommend it .
Patricia Francois
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patrick Hynes
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
WENDY HENRY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROGER JONES
|
First Impressions
Rating:
5.0
Ms. Gordon was incredibly helpful!
Kate Frasca
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Susan Johnston
|
First Impressions
Rating:
5.0
checking in was was easy.the place is very conenient for me. I greatly appreciated the staff who helped me getting situated
MICHEAL NYARI
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kimberly Ramos
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cristin Rodriguez
|
Online Move In
Rating:
1.0
Jason from Middletown Nj. And JARED FROM New Rochelle was AWESOME!!! Thank yous 10 stars!!!
evelina carew
|
First Impressions
Rating:
5.0
Staff was friendly and helpful
Julio Pabon
|
First Impressions
Rating:
5.0
Everything is so easy thank you
Jose Parra
|
First Impressions
Rating:
5.0
All was fine.
mona Carrington
|
Overall Experience
Rating:
4.0
Ventura is very helpful.
Caroline Kuruneri
|
Overall Experience
Rating:
4.0
Very accommodating
Stevan Fontana
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Catherine Long
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patrick Hynes
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laura Garcia
|
First Impressions
Rating:
5.0
OMG. The attendant Jerry is the best. I loved be helped by him. Thanks Jerry. I give him 5 stars.
HOZANA MODESTO
|
First Impressions
Rating:
5.0
Staff are helpful and very helpful BUT it’s getting too expensive
Rosana Faustino
|
Overall Experience
Rating:
5.0
The entire staff was very helpful
KAWANNA WATTS
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
John Bennett
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Todd Williams
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MARIA NORRIS
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Francoise Joseph
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DANIEL M CALMAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JULIEANN BUCHANAN
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Bertha Hyppolite
|
Overall Experience
Rating:
5.0
seamless move-in. loved the courtesy cart to make it even easier. have to admit it was alittle spooky as it felt like I might be the first person to move into the new section of your facility.
Jennifer Kavanagh
|
First Impressions
Rating:
5.0
Excellent!!
ALEXANDRALEI CHAN-KATZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GLENFITZGERALD TIPPINS
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Scott Cohan
|
First Impressions
Rating:
5.0
It was raining, so the covered parking access was great.
Thomas Farley
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Bertram Longsworth
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brenda Jackson-Butcher
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSE ROSA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AMBER BONDS
|
First Impressions
Rating:
5.0
Excellent experience.looking forward to using your services. Soon
Roxanne Robertson
|
Overall Experience
Rating:
4.0
The light in front of my storage unit was out, for at least 6 months. (It was out when Ieft).
Jameson Fairchild III
|
Overall Experience
Rating:
5.0
I Really Appreciate THE WHOLE TEAM THANKS Mr. VENTURA YOU’VE BEEN A PLEASURE DOING BUSINESS WITH greatly appreciate your locations efforts and professionalism YOU GUYS TOTALLY ROCK!! My deepest gratitude 🙏. Peace and love to you all!
Fatima Harris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carlos Ramos
|
First Impressions
Rating:
5.0
My code didn’t work the first day and the manager allowed me to use his until mine was input into the systems. THAT is great customer service!
Christopher Carrion
|
Online Move In
Rating:
5.0
Very happy with the whole process!
Kurt Coble
|
First Impressions
Rating:
5.0
It was as easy a 1 2 3 .thank you
PETER M ESTRADA
|
First Impressions
Rating:
4.0
Courteous and friendly staff and very secure feeling environment
Rosemarie Beitz
|
Overall Experience
Rating:
5.0
It’s sad for me to have left this storage unit. As it turns out I needed more space but this facility did not have availability for a bigger unit therefore I had no choice but to leave. The staff was more than accommodating and I would recommend this unit to anyone that needs one. Thank you for all the great service.
ELIZABETH GUZMAN
|
Overall Experience
Rating:
5.0
This U-Haul location provided the best customer service I've experienced in the two plus years that I've been a customer!!! The manager and his staff were friendly, patient, knowledgeable and very accommodating during my move in. I would highly recommend U-Haul of New Rochelle for your moving and storage needs.
Gaelle Weithers
|
First Impressions
Rating:
3.0
I was disappointed that the location was not climate-controlled, and also that each storage. unit was not lighted individually. There weren't any trash receptacles located nearby, either.
Anthony Sorrentino
|
First Impressions
Rating:
1.0
Was ending my time with hail
When emptying out the unit it had a lot of water I still had two more weeks before I needed to get out. But when I saw the water removed all items manager was not available called six times no answer was told he always answers his phone. Will await a phone call from him Monday, August 8, 2022 otherwise I will be writing a letter to the corporate office
MARYELLEN SCALISE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yahaira Jimenez
|
Overall Experience
Rating:
5.0
I like servis
Eric Portillo
|
First Impressions
Rating:
4.0
I managed to misplace my key. Would be great if we could have combination locks, especially where we could create the code!
Sandra Menendez-Aponte
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shameka Gordon
|
Overall Experience
Rating:
5.0
Everything was perfect 👍 thanks for you business and for all the workers
All staff are pleasantly professional and helpful, always going above and beyond call of duty
Antoinette Bunche
|
First Impressions
Rating:
5.0
The young man who signed me up I believe his name is Antonio or tony was very thoughtful and kind thanks
Judith Capozi
|
Overall Experience
Rating:
5.0
Easy, clean, helpful staff. Great place!
Julie Chateauvert
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHELLE BREESE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rhonda Harper
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT A ESQUEDA
|
Overall Experience
Rating:
5.0
Special thank you to Ventura
professional
Friendliness
Best manager!
Lose him and this place would be lost! I really had a great experience and would recommend visiting this uhaul just for this respect and pride he shows for your company. Thank you again Ventura
Brenda Gough
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Rachel Arulraj
|
First Impressions
Rating:
5.0
Polite, friendly and helpful! One small glitch that was resolved with one phone call. Highly recommend!!
Joseph Durnin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KODJO AGBENOWOSSI
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
RUI HELDER GONCA SATURNINO DEOLIVEIRA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GERALD DUMMETT
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Monica Etienne
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Overall Experience
Rating:
5.0
Choose what I need for my stuff
Rogelio Ibarra
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Beth Capanna
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Overall Experience
Rating:
5.0
Very Clean and well kept Facility. I have Nothing but POSITIVE things to say about this UHual facility and the customer service was pleasant as well!
CHOLA GARNER
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRENDAL BAMBERG
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph Durnin
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First Impressions
Rating:
1.0
I had numerous issues with my check in. The 1st was with the promotion. I got an email giving me the first month free. The contract # I had to valid ate the promotion wasnt working. I then called the 1800 number to resolve the issue. I was rest assured that there was no issue and the free month would be applied upon checking into my unit. I complete d my check in online and made my reservation. When I arrived at the facility to check in in was told the promotion ended. At took 2 representatives to finally fix the issue. After resolving that issue, I tried to go to my unit. I wasnt able to access it because the pin code in was given for the gate was incorrect. I then had to return to the deal to get my gate code reset. My check in process took over an hour. And I am a customer who registered fully online and paid in advance.
Kareem Maloney
|
Online Move In
Rating:
4.0
Very positive overall experience, except that there was a line of people waiting to be helped by staff, and there were only two people working, one of whom was moving in slow motion (it took him 10 minutes to gather one customer's supplies, because he was finding and carrying one item at a time, when he easily could have taken multiple).
LAWRENCE PAOLO MELE
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Overall Experience
Rating:
5.0
Everything was flawless during the course of my contract. I would definitely use the service again.
Sean Bannier
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
NEKIA Thomas
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Overall Experience
Rating:
5.0
The U-Hail facility on Beechwood Ave in New Rochelle met all my expectations. The facility was always clean and well lit when I needed to access my unit. The staff at the facility and via phone was always very friendly and helpful. I would definitely use again if needed.
Thank you.
Cemella Savage
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carlos A Menendez
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Overall Experience
Rating:
5.0
Always clean and the workers are very nice and helpful!!!
Cara Guarneros
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
francesco finelli
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First Impressions
Rating:
5.0
After almost a year and half renting various units at a time I could said that's it's being a privilege to watched Mr. Ventura, handling the daily operations of this facility. At the times he wasn't available it was a challenge getting things done in an acceptable time manner.
I will definitely recommend this place to friends and family.
Good luck and God bless
ELIEZER VAZQUEZ
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Araceli Lopez
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
PILARKATHRYN Atterberry
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First Impressions
Rating:
4.0
Customer did not leave a comment.
bryan ayala
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First Impressions
Rating:
4.0
The facility and employees are very nice, but the policy should be revised, because if i pay my bill on time but end up moving out before the month is over, I should of received a prorated bill. I feel taken advantage. By U-haul's policy, not the facility.
Camille Fling
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rosana Faustino
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Ana Marchena
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First Impressions
Rating:
5.0
Thank you for your service.
Joanitha Groves
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Overall Experience
Rating:
5.0
The person that helped me was outstanding and very informative.
Charlie Goodman
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First Impressions
Rating:
5.0
I can't believe how nice everyone was, and how easy it was. I didn't get real drop off instructions except to leave the van under the return sign,.I hope no problems happened after I left bc no one inspected the vehicle and I barely used it, only 3 miles.
deena indiviglio
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First Impressions
Rating:
5.0
The staff was fantastic!
Aris Morales
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Overall Experience
Rating:
3.0
You send out way too many emails
Kevin Stroud
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sophia Charles
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSCLYN M CRAWFORD
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First Impressions
Rating:
5.0
With everything my family recently went through, it was nice getting awesome customer service. I truly appreciate it.
Camille Fling
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First Impressions
Rating:
5.0
Customer did not leave a comment.
REBEKAH GERARD-SMITH
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Overall Experience
Rating:
5.0
NOT only would I recommend but have & the referral also availed herself of U-Haul services & was please as well
David Gallagher
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Overall Experience
Rating:
5.0
Muy buena atención
Dora Menjivar Escobar
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Moises Ortiz
|
First Impressions
Rating:
5.0
I have had only positive experiences dealing with Uhaul of New Rochelle on its crew. I actually recommended a friend who now needs a storage unit due to his upcoming move . I’ve also written positive reviews for this facility and crew on Google, Yelp and their Uhaul website.
Thunmbs up!
ROBES LONDON
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Overall Experience
Rating:
5.0
The manager and staff was exceptional and went over and beyond.
Jasmine Bradley
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSE TORRES
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Overall Experience
Rating:
5.0
I had a pleasant experience renting the truck and putting my things in storage at New Rochelle U-Haul . Cool , helpful crew, and clean facility.
ROBES LONDON
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First Impressions
Rating:
5.0
Really great staff! Great service and clean facility. Im so glad I chose this location!! Excellent place!
REBEKAH GERARD-SMITH
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Somer Perez
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First Impressions
Rating:
3.0
Average because of poor customer service by Antonio. It seem he was only interested in charging the most cost he can find to customers renting trucks. It seem like he gets some kinda sales commission . He was rigid and unfriendly. Withholding info from customers to apply charges to there card unknowingly.
Rochelle Glasgow
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
MC Chandler
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Overall Experience
Rating:
5.0
This facility is the most modern ,clean,secure,and has the easiest access to my unit. From just pulling up to the roll up doors and not having to get out of your car the roll up door opens automatically then once inside the bay after swiping in the dollys are there to load my property once in a huge elevator and dropped off at my floor I have access to my unit through a huge roll up door. All the while protected by cameras and a convenient two way intercom where you are in touch with the front desk in seconds. They also gave restrooms on every floor which is great. It is the best storage facility I ever rented from and I rented quite a few. But now all my storage needs will be done at this facility solely. I recommend this facility to everyone including people with disabilities such as myself.
MICHAEL SCOCA
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First Impressions
Rating:
5.0
Totally above my expectations in every way. Excellent service, friendly people, everything I needed.
ANTHONY VOGLER
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Overall Experience
Rating:
5.0
Our customer service rep was extremely helpful and took his time to assist us. Knew the different units and took his time showing us.
Lori Pinto
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First Impressions
Rating:
5.0
Giselle was probably the best customer service staffer I’ve worked with. She was fantastic and a talented multitasker.
Jason Killmeyer
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First Impressions
Rating:
5.0
Sylvia was outstanding. She was very efficient, thorough, and really nice to work with. On a busy day, she multitasked and dealt with several customers seamlessly.
Erin Redihan
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First Impressions
Rating:
5.0
I'm a first time storage unit customer and I'm very happy I choose UHaul. The staff person that helped me, he's name is Christopher. He was knowledgeable, polite and very helpful. The storage location is very convenient to get to, well lit, and very clean. I especially like being able to drive into the storage building to unload my items. This will definitely come in handy during inclement weather. Great 1st time experience. Thank you.
Cemella Savage
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First Impressions
Rating:
5.0
Staff is very helpful and courteous.
John Gregory Barnes
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Overall Experience
Rating:
3.0
My one and only complaint is that you are short staffed on the weekends. Everybody was waiting in line for what I saw was only one employee at the desk. You need more staff.
Christine giulini
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First Impressions
Rating:
4.0
Very helpful staff. Phone system can be frustrating. Staff who are helping customers in the store can’t spend the time on the phone since it causes people in the store to wait. It woulsybe helpful to speak to a rep at the location and not corporate office which can cause extremely long wait times on the phine
Vickie Shankman
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First Impressions
Rating:
4.0
Customer did not leave a comment.
Beverly Smith Hyatt
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Overall Experience
Rating:
5.0
Excelente
Martin Sandoval
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Overall Experience
Rating:
5.0
Chris and Armando are the best! So accommodating, kind, professional and caring. And they both have lovely personalities to boot! I was sad to move out of my storage and say goodbye!
Jamie Manson
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Overall Experience
Rating:
5.0
Ventura and his staff were extra helpful
VENTURA PACHECO
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First Impressions
Rating:
5.0
The area where my storage room was located the motion detector lights would not activate as they should. The lighting was very poor.in this area.
Dorithy Cammon
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Overall Experience
Rating:
5.0
The knowledge and friendliness of the staff was excellent. As I was totally surprised at how clean and accessible as the storage area was. I thought the whole facility is was extremely well thought out.
ANTHONY VOGLER
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First Impressions
Rating:
5.0
Fantastic customer service!!!!!
Joseph Martello
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anne Obeirne
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First Impressions
Rating:
4.0
Excellent service from the general manager Ventura Pacheco and also from the young lady that gave me the tour to the storage unit I rented. I apologise for not remembering her name. I am very happy that your services were so convenient and made my experience of this move less stressful. Thank you again.
ELIZABETH GUZMAN
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First Impressions
Rating:
4.0
Customer did not leave a comment.
CLAYTON MILLS
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First Impressions
Rating:
5.0
Thank you.. the drop off key is very complicated.. had staff help me out.. great service.. thank you.. Noel
Noel Haughey
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First Impressions
Rating:
5.0
Customer did not leave a comment.
KESHERA ADAMS
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
JUSTINE MATIAS
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First Impressions
Rating:
5.0
They were fantastic! The system went down while we were moving into our unit for the first time and they went above and beyond to help!!!
Joseph Martello
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First Impressions
Rating:
4.0
Customer did not leave a comment.
TERIAL R MERCER
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara Johnson
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First Impressions
Rating:
5.0
Ventura was very helpful and courteous!
FRANK R DESANTIS
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First Impressions
Rating:
5.0
friendly staff
SCOTT TIMOTHY CHEN
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First Impressions
Rating:
5.0
Customer did not leave a comment.
LISAHELEN GUSSACK
|
First Impressions
Rating:
5.0
Clean, bright, and we'll equiped with supplies. Manager, as well as other employee associates are knowledgeable, professional and helpful. I would use them again when I need it.
Thank you UHaul.
Yvon Sledge
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Overall Experience
Rating:
3.0
Brought one way truck rental back at 4:55 pm on Sunday, 3/8/2020 and as if 9:30 am on Monday, 3/9/2020 the truck has not been checked in and no receipt has been emailed. Made multiple phone calls to customer service. Still waiting on phone call from Store manager.
The unit was a “handicapped” unit with just a regular 36” door not a roll up “garage door” type. Made for storing items very difficult.
Sarah Flaherty
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First Impressions
Rating:
5.0
Ventura was very courteous
Jolie A Cohen
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Overall Experience
Rating:
5.0
Great service
WILLIAM M TESORO
|
First Impressions
Rating:
5.0
Very nice rental truck and friendly people working there
Miguel Garcia
|
First Impressions
Rating:
5.0
Exceptional
dan kretzsehmar
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Overall Experience
Rating:
5.0
Blair is absolutely amazing. Both last month when I rented truck and now when I rented storage unit. Informative, friendly went above and beyond. Answered every question!!!
Jami Reilly
|
First Impressions
Rating:
4.0
compliments to Mr. Ventora, who able worked with me (I am based in Rome Italy) to resolve a series of issues with the Meo unit N. Rochelle. Need to resolve over-payment for a pod but feel he can help
Mary Angela Schroth
|
First Impressions
Rating:
5.0
Everything went smoothly. This facility has a friendly, helpful staff and
the place is spotless. Very impressive.
Thomas Honeysett
|
First Impressions
Rating:
5.0
The young lady who checked me in was excellent, very knowledgeable made sure I understood everything and she was very nice.
Rob Montesione
|
First Impressions
Rating:
5.0
.
JASONTHOMAS CLOKES
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Overall Experience
Rating:
4.0
The 5 cu ft storage unit suited my needs for the one month period that I needed to store things there.
Arthur Zimmerman
|
Overall Experience
Rating:
5.0
Excellent
Maria Sotomayor
|
First Impressions
Rating:
5.0
Storage facility is clean and secured
Yolanda Cuadrado
|
First Impressions
Rating:
5.0
Great staff of people working there.
ANDREW GUERRIERO
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Overall Experience
Rating:
5.0
Really great and helpful staff. Wish the hours were better but overall and excellent experience.
Isaac Livshetz
|
Overall Experience
Rating:
5.0
Staff are helpful, informative, patient and pleasant. Storage unit is clean ad easily accessible.
Elinor King
|
First Impressions
Rating:
5.0
Lovely representative, very helpful and informative.
Isaac Livshetz
|
First Impressions
Rating:
5.0
I was treated excellent by the girls they did a great job informing me of all my options.
ANDREW GUERRIERO
|
First Impressions
Rating:
5.0
Great service. Only thing that could have been slightly more helpful was that the wait to check in was a little long. But otherwise, really happy with the experience. Thank you!
Delilah Rothenberg
|
First Impressions
Rating:
4.0
Good service, great help
Miguel Cabrera
|
First Impressions
Rating:
5.0
Staff right on target to meet the needs of the customers. Clean & pleasant atmosphere!!
Dorithy Cammon
|
First Impressions
Rating:
5.0
Staff are very pleasant. Making sure the customer is satisfied & comfortable with your service..
Dorithy Cammon
|
First Impressions
Rating:
5.0
Particularly good experience. Al that one could ask for : clean facilities, easily accessible, secure. Staff courteous . Clean toilets.
I highly recommend it!
DANIEL BERGER
|
Overall Experience
Rating:
5.0
Awesome team and facility! I would recommend!
JAIME TEJADA
|
Overall Experience
Rating:
5.0
Manager was great
THOMAS RUSSO
|
First Impressions
Rating:
5.0
I moved from Albany, NY to New Rochelle, NY. Each facility offered very good customer service and were highly professional whenever I had contact with the businesses. Will definitely recommend UHaul
Pamela Russell
|
Overall Experience
Rating:
5.0
The service provided by the manager and all the employees were excellent. Everyone was extremely helpful and courteous. They were patient and helped me with my concerns. Thanks guys!
Marcia Johnston
|
First Impressions
Rating:
5.0
First time I used a storage facility, It was very good and hassle free !
Anthony J Borsella
|
Overall Experience
Rating:
5.0
Helpful associates .
Anthony J Borsella
|
First Impressions
Rating:
5.0
Brand new superbly run prestine facility. Great staff and hi tech security with immediate video access to front desk from storage area.
Patrick Murtagh
|
First Impressions
Rating:
5.0
Ventura Pacheco, the Manager in New Rochelle was so helpful and extremely knowledgeable. Ventura's customer service skills are excellent and he went above and beyond to assist us. Ventura is terrifi
JORDAN MILLER
|
Overall Experience
Rating:
5.0
Good service
RONY GONZALEZ
|
Reservation
Rating:
5.0
Fantastic team at Uhaul New Rochelle and a great team leader.
NEIL A LANGFORD
|
Overall Experience
Rating:
5.0
I was extrememly happy with the Uhaul service
Diana Lenz
|
Overall Experience
Rating:
5.0
Everyone I spoke to at this location was very nice and helpful.
Melissa Martin
|
Overall Experience
Rating:
5.0
The only thing I would change is I would have the elevator door stay open about 15 seconds longer to allow one person to be able to load more than 1 cart into it.
Matt Scheidt
|
Reservation
Rating:
5.0
All workers are extremely helpful and understandable. My belongings were safe and well maintained, will definitely use Uhaul of New Rochelle again in the future.