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Dennis M.Customer Reviews for U-Haul Moving & Storage of Nesbit Ferry
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely great service. No way to improve.
david D.customer service rep inputted the wrong information and over charged me
Kenyata T.When my daughter was waiting and as for help. I believe the customer service should be better if they are better trained to assist the client. When she as for help they let her wait until I got there then they told me what to do. Be more helpful. Not assuming the customer knows what to do.
Dayra H.I had an amazing experience! Owen assisted me and he was so sweet and very helpful!
Asia P.Cindy and Owen were excellent!
Ward W.Owen and his team were accommodating and kind. I have bad knees and can't get into high vehicles. They provided a step ladder for me to get in and out of the truck. The check in was quick. Thank you to the Nesbit Ferry-Alpharetta Uhaul team.
Singleton N.i use them everytime i need to move anything
TERRANCE S.Excelent service
Silvio G.The staff was friendly, professional, and helpful. Excellent customer service.
Dean S.Customer service is important and was not much present here depending on who helps you. Not very helpful. It depends on who you get. Truck had low Tire Pressure light on and 1st van did not come on and there was much hesitation to get up and help. It was like the Customer was bothering them. I was told I would be billed twice even though I had not used the Uhaul at all and was not shown how to operate vehicle thus making it a very hard time for me.
Jacquetta Y.Fix trucks electrical system
Michael C.Your location gave me a trailer covered in mulch. When i tried to extend the rental for 2 hours they then booked me for a 10 foot truck and a three day rental. I had to call twice to get the rental canceled. Once i turned the trailer back in (it was turned in the same day I rented) the sales associate did not do their job and check the trailer back in. So i got charged for three days i did not have the trailer. When i called in to get that fixed. Some lady told me all she could do was put in the request to get the money back. So i requested that the manager at the store call me so that maybe the store could make it all right. The manger called, was rude from the moment i answered, acted like giving me my money back for the days i did not have the trailer was the most amazing thing she could have done for me and would not try and do anything for all the headache. I will be renting a truck and trailer in the next few weeks. there is way to much completion in the Atlanta area to be treaded like this. I am a realtor in Roswell/Alpharetta and will tell EVERYONE i know how rude the owner or manager was. not 100% sure of her title. i would not have called to complain had this store done their job correctly. The fact that they would not make their mistake right and would rather cut their nose off to spite their face for sure lost them a customer. And i rent from this place a few times a year.
Laura L.This location has all round excellent workers especially the lady that was on duty when I picked up and dropped off.
Barnabas S.Everything was great. Easy pickup and simple return.
lisa W.My experience today 01/28/2024 at this location was above average, the customer service here exceeds my expectations. I will definitely use this service again and again. Rosey and her team gives excellent customer service and Awesome support.. Thank you , Andrea..
Andrea B.The staff was amazing both when I picked up the truck and when I dropped it off. The only issue I had was that the heat in the truck did not work.
Lorne G.Of all the places I have rented from in North Atlanta this is by far the cleanest, most professional and reasonable.
Craig E.Just wish I had known where the fuel door was ... was not familiar with the vehicle
Ann B.Too expensive
Robert H.Including the manager, we’re always very helpful and very knowledgeable.
Victoria Y. | Overall ExperienceExelente servicio
JULIO C.The facility from the moment you arrived at the front office, to the staff and the storage room was attractive, friendly and clean.
ANTHONY S. | Overall ExperienceNesbit Ferry was amazing. They were a welcome change from the Irving office.
kiera F.The employee there, I think her name is Rosey, is really great. Very helpful and kind. Easy pick-up and drop off process. I would definitely recommend this location.
Sarah G.Exceptional Service.
seife T.There was not enough interior lighting in or near my unit.
TRACY P. | Overall ExperienceThe mobile check-in experience was bad. It took about 15 minutes to finally get an operator to approve it.
Marc B.Make certain that the truck has a Loading Ramp- this one did not. We realized this after leaving with it. We managed. ok. The person that rented the truck to me was. VERY nice . Used U- Haul many times. Regards, Bob
bobby P.Cindy and her staff were always will to help....good team!
John P. | Overall ExperienceGreat location and staff
Renada J.I feel I was over charged for using the truck for one hour
Taffaney B. | Overall ExperienceThe employee who checked me in and out (same guy) was amazing and super helpful. His friendly attitude made for a pleasant end to my very long day.
Robert V.Be on time
Taffaney B.Stay more alert to wear n tear on tires
MARY T.fast and easy drop off.
Jeff G.No rental equipment requested was present inside truck upon arrival. Had to go to another location to rent separately. Was charged for this equipment anyway and when I tried to dispute the charge the contact number on the receipt had been disconnected.
Stephanie S.Professional as always!
tyevar T.I have used this location several times and it is to a very clean, safe and organized location with staff that are not only knowledgeable and friendly, but eager to make things workout. Cindy can slove any problem you can throw at her!!
DAVID G. | Overall ExperienceGreat service by Rosie and expedite and easy process when returning the unit.
Luis R.I never received a final email receipt explaining final charges.
Gary C.We inquired about a dolly. We were told the dolly was in the truck. Why were we charged for it?
Andrea R.Always first class!!
JOHN F.Vehicle is really in good condition and excellent response from the frontdesk team. The entire process is super quick and smooth. Thank you.
Venkata Ramesh K.This location can provide training to management to educated on how to abstain from racial ambiguity and microagression. I was falsely accused and verbally acoustic of switch drivers and not paying the surcharge. Despite their being video surveillance that would exonerate from such accusations, the manager Cindy still proceed to call me with this accusations. I hope no one else has this negative experience.
JENNIFER CHRISTA O.Good customer service
Nathaniel L.Rental went smooth everything in good shape. Will rent her again.
Paul L.The manager was not prepared. She was more interested in a road being repaved, than she was in helping me. I had to help her get the key from the lock box because she was too short. All of this would have been OK, but she failed to mention I would be charged an additional $25 if I dropped the key off at night. When I went in the next day to inquire, the employee said the manager would give me a call, which she never did. It's unfortunate because our business is right down the street and we rent a lot of trucks.
Dana R.The counter person was very nice and very helpful. The location was a bit small.
Kevin K.Keep doing what you are doing.
Kevin S.Associate was very helpful and friendly
Greg P.Cindy and the other clerks were knowledgable and helpful. Don't see any need for improvment.
John B.Everything at the facility and its staff was fantastic... I would not use the moving company connection again it was a true nightmare story....
C.David J.The customer service was absolutely wonderful!
Dana S. | Overall ExperienceThe employee that checked me in was very customer-service, oriented. He made the check-in process smooth and explained everything very well.
Dominique P.Linda the manager was awesome. She was so kind and very professional! Keep her!!!
PEGGY E.The manager at this location is the rudest person that you can come across . All the other staff were wonderful but this guy had an horrible attitude towards me . He was not even en the person taking care of me but he interfere every second to make derogatory v comments and accusations towards me . He even accused me of given a credit card with a different name which was totally inaccurate . This person really needs to take some customer service training or anger management course . The most miserable experience
anna C.The driver door will not close, there was error showing tire pressure low and the equipment was very old. I would not recommend to a friend.
Varun Reddy C.The check-in process (before the store opened at 9) was horrible. This was not the stores fault. The people were friendly and very nice.
Larry N.The equipement was in a very very poor technical condition. The truck's dashboard looked like a disco. Alarm lights were flashing non stop about required maintenance, tyre pressure, low on fuel, brake issues, etc. The lady at the counter was a very friendly and nice person. Credits for her.
Waltherus J V.Great customer service
Maria G.Very good 👍
WARREN M.Thank you Owen.
Albert S. | Online Move InHave to call the store so many times just to get downtown on the phone. They say they will contact you back and never do.
Kaiya C. | Overall ExperienceCustomer service was great by the whole team. They went above and beyond to help me move out. The manager was a little rude but she meant no harm. I can tell she takes her job seriously. Facility is the cleanest in atl from all the storages i have used.
Saa D. | Overall ExperienceArrived to an empty store as the front desk associate was outside assisting another client. When she returned, there was no welcome or greeting. I was only asked if I had a reservation, which I did. The phone was ringing and the service representative seemed annoyed and overwhelmed. She explained everything well, so that's why I gave an average rating instead of below average.
Sonya C. | First ImpressionsI secured a same day storage unit rental when moving our daughter out of her apartment. She had more stuff than we could fit in our home storage room, so we quickly made the decision to rent at UHaul Nesbit. We got a great unit and was there three hours later unloading her stuff. Awesome customer service.
Melissa S. | Online Move Ingreat experience
Thomas W. | Overall ExperienceYes everyone was very good good people good help
awni m. | Overall ExperienceWe have used this facility managed by Cindy Hardn for several years for everything from trucks to vans to moving supplies (and hundreds of boxes) to a storage locker (3 at one point). Cindy and the staff is top notch, very helpful and made our major moving project go smoothly. We'll be back!
Carl G. | Overall ExperienceThe staff works very hard to help people through this process.
DAVID G. | First ImpressionsI like the owners but I went to my storage facility on May 26th and the gentleman informed me that I had the wrong car on file I then told him I will bring back the card to reset up my electronic payment however it was in the mail so once I received it I went back to U-Haul to give them the number to take the payment and catch up my balance that I incurred when I was out of town I thought my payment was set up on auto pay therefore I never knew that my bill was late when I went to pay my bill today I found out that my storage was sold in May after being only 2 months late I really think that it was an ERA in the system because it had a same day move out and I have been a tenant and that storage facility since last August or September so the manager did try to locate the person who bought my unit and asked them if I could please have my diplomas and degrees which they were given that to me and I bought it back from them however my grandmother's China all of my valuables my designer purses and other items were all sold and this is really unprofessional I have been a long time client the staff knew me well I don't understand why my items would have been sold and the wrong billing information was on file the information it was in the system was what I had when I first obtained the storage but no updates for done so communication was very faulty and the fact that my atoms were sold and less than 60 days of being late that's unacceptable
kecia R. | Overall Experiencethe customer service was horrible! i just came from out of state & they way they were talking to people & acingt is definitively not as good for business. -0/10
Shyannah O. | First ImpressionsThe elevator inspection was dated 2016. Ridiculous . I inquired and was told it was updated but not posted. I asked to see and it wasn’t able to be shown. Either in the wrong place, maybe not available. I don’t know if it was - in fact- - inspected.
Debbi S. | First ImpressionsThank you very nice customer service at this UHaul storage facility. Thank you and I would highly recommend.
Millie M. | Overall ExperienceTerrific management and service. I would definitely use them again.
kyle l. | Overall ExperienceGentleman working was very helpful
DANIEL H. | First ImpressionsThe elevator is always going out
Anike M. | Overall ExperienceStaff is Always very helpful! Very nice and polite. Lots of storage supplies.
Victoria Y. | First ImpressionsThe manager of this location is very rude and aways has a bad attitude. She talks bad about her employees. From what it seems that they ALL QUIT. I have had bad experience from the the time I started there till the time I left. She had someone’s name on my storage that I DNT not know. My last day moving out. She came up to my storage yelling at me about not sharing equipment with other renters. My family and I were there bright and early to get the moving done. The lines be out the door she is always the only person there. Every time that I go to put something in or out of my storage her husband is always out side washing she car. BAD BAD BAD
achamma s. | Overall ExperienceUpon arrival to the facility, I was told that the 10*10 drive up unit I was reserved wasn't available, therefore I would have to take the 10*15 unit, which cost more money. (That should've been my sign right there that this site was going to be an issue) I was given a storage unit that evidently was being held for someone else because when I returned later that night to access my unit for the first time there was a padlock on it. Mind you I cave with a fully loaded truck that I needed to unload in order to return the truck the next morning as scheduled. I immediately called 1-800-UHaul for assistance and was told I would have to resolve the issue with the store. While on the phone with U-Haul, evidently I lost track of time, so when I attempted to use my code to exit the gate at 10:01, my access was denied and I was locked in. After trying several times to contact the after hours manager, via the number provided on the call box and her not answering, I called U-Haul back and they eventually was able to push a button to let me out. So now I have to keep the truck an additional day because this store doesn't know how to operate. So the next morning I have to call U-Haul back, explain what happened and was given a one day extension to return the truck. Now mind you, I have to go back to work this day, which means I can't do anything until after 5pm. I then called this store back to find out why I was assigned someone else's unit. The young man that answered the phone was evidently irritated because he says that he would have to go and see why there was a padlock on the unit buy it would take him a while because he was the only one working at the moment. He goes to check and confirms that there is indeed a luck on the storage (DUHHH) and that he has been trying for a while to have the lock cut off that unit. He then says that he would have that manger, Cindy, call me back regarding the entire situation. Now mind you, Cindy is the same manager whose name is on the call box to call for after hour emergencies, but she never answered when I was trapped inside the gate the night before. Anyway, the young man calls back when Cindy on the phone, who states by saying that U-Haul storage is on a first come first degree basis. BUT she storage unit I was assigned was acually being HELD for someone else since LAST THURSDAY, so the manager put a luck on the unit to hold it for this person and evldently the system had a glitch that didn't save the information, so when I was assigned the unit, it never showed the unit was taken. And the reason she wasn't able to answer her phone the night before was because she was at the Mayo Clinic with a family member. And when I told her about not being given the 10*10 unit I reserved and forced to get a bl bigger unit, she then told her employee to go and walk the lot to make sure there was no 10*10 drive up unit available. And she offered a pitiful apologize again blaming everything on the system. So because I was working I just told them to call me back after they figure it out. An hour or two later, the young man called me back to explain that the only 10*10 units available were inside units, not drive up. So I told him that wouldn't work for me, so he stated that was all he could do and said he would just cancel the entire reservation. A few hours later I check my reservation in U-Haul.com and see that it's still active. I call the store again to find out why and get another manager that evidently hasn't been told about the entire situation. So I feel him in, and while we were talking, the employee that initially assigned me the wrong unit, must've walked by, heard the conversation and recognized my name from the night before, and proceeded to tell the manager, " Now she don't want the unit, after I had to work 30 minutes over to hit it for her!?" When I tell you I saw RED!!! Si I told the manager to put the young man on the phone, which he didn't do because he knew I war going to have a few choice words for him. Anyway, the manager eventually closed out my reservation. And because of all this, U-Haul didn't have a 10*10 drive up unit no where near me, so I ended up having to reserve with Public Storage. The moral of the story is, " DO NOT USE THIS FACILITY!!! "
Ulanda J. | Overall ExperienceThe young men who helped me atbthe counter were fantastic, but the manager was rude. I only saw her once, and that was enough.
Julia J. | First ImpressionsMe encanta es muy limpio
MARIA G. | First ImpressionsCustomer Service was excellent!
lara b. | First ImpressionsEveryone has gone over and beyond my expectations, it’s been a great 3 years. Thanks!!
Delores J. | Overall ExperienceI had storage units there since 2011, and the Hightower's were great and once Cindy Hardin came on I received exceptional service all the time!!! 10+ stars.
LYDIA M. | Overall ExperienceIt was as good of a U haul facility that I have been in and would and will recommend the use of this U haul
Stevie R. | First ImpressionsI rented a 10x15 storage unit on the 1st floor in advance of my move to make sure I had a storage location. When I arrived from out of state, they told me that it was accidentally given to someone else and they didn't have any more that size. They decided to give me a 10x10 and 5x10, but this time on the 2nd floor. This made moving the large items in much more difficult. When I got to the 10x10 unit, it was full of someone else's items. I then had to wait for them to call that person to come and remove their stuff. All the while, I have paid movers on the clock who are helping me unload. We ended up helping the other person move out their items because that was the only way to move in. The storage unit had food items left inside and liquid spilled onto the floor. I had to ask for it to be cleaned. They were going to give it to me dirty. I ended up spending more on the movers than I should have and now have 2 units upstairs to unload instead of one on ground level. The manager was nice after the fact and mentioned giving a discount on the next month of rent, but I'll see if it actually happens. Overall, not a great experience.
Shane S. | First ImpressionsThis facility is very well maintained, and very clean too. The staff are also very nice and helpful.
Laura W. | Overall ExperienceEveryone at this store is fantastic especially Lisa and Pedro Oriz!
Peggy N. | First ImpressionsGreat management team
METRO I. | Overall ExperienceComfortable, clean and easy moving
miguel f. | Overall ExperienceCindy and Greg are the best! After having an unsatisfactory experience with Movers Helpers, they went above and beyond to help out to remedy the situation. They are truly ambassadors of U-Haul. I can't say enough to convey the great service and care that was given to my family. Thank You!
CYNTHIA M. | Overall ExperienceThe staff was very awesome . More than kind, professional and accommodating . Very pleased.
Terri G. | First ImpressionsThe location needs to answer the phone. Multiple calls and emails went unanswered.
Steve D. | Overall ExperienceWent out of their way to make this a good experience for our family!
Mitch R. | First ImpressionsPrices could lower and it would be great to have gate entry where you dont have to get out the car to do the key pad every time.
laneka e. | Overall ExperienceManagement team of the property are very professional and customer friendly.
METRO I. | Overall ExperienceGood people here, always a great experience. Management and staff are fantastic, highly recommended.
JON M. | Overall ExperienceMuchísimas gracias por su servicio
ANTERO M. | Overall ExperienceI had a great experience with storage at Uhaul in Nesbit Ferry! The facilities were pristine and Cindy was so helpful. She provided carts to help unload the truck, and called another employee to sweep the already-clean unit before move-in. I recommend this location to anyone moving north of Atlanta for storage or truck rental.
Emma S. | Overall ExperienceCindi and Greg were the best (managers at the Nesbit Ferry/Alpharetta GA location). Been there for two years due to a divorce and moving and home shopping etc. They provided the best customer support and just awesome, kind people. Supported me thru it all. Thank u!!!!
christine t. | Overall ExperienceI really enjoyed coming in they always helped me
MARION H. | Overall ExperienceI really enjoyed the folks who did my paperwork. Good and smart people.
Juliann G. | First ImpressionsThey staff at nesbit ferry was absolutely amazing!!! There were some issues with my reservation and cindy definitely went above and beyond to make right appreciate her so much!!!
edward c. | Overall ExperienceCindi worked very hard to make the move as easy as possible! She provided carts, access keys, and quick thinking that made the experience smooth. Couldn’t have asked for better!
Emma S. | First ImpressionsNice folks, easy to deal with, friendly, very helpful. Will do business with them again.
chris m. | Overall ExperienceUnderstanding, relatable, upfront, and easy to work with - ALL of the attributes I want, in any service marketed to me, as well as to the general public. All of my questions were answered, and any concerns were alleviated. I highly recommend working with the folks at this location.
kEVIN W. | First ImpressionsGreat location, great staff
JON M. | First ImpressionsGreat place to store your belongings. And great location.
SASHA A. | Overall ExperienceThe storage was supposed to be a controlled climate but the degree in there because of the AC not working was 115-120 I had to move all of my stuff in the heat. What should it taking me about an hour and a half took me 3 1/2 hours to do. And my tv is not working now I hope it had nothing to do with the climate being to hot. And when I first moved in it took me 2 and a half 3 hours to get me into my Storage which result in me having to break those stores she’s up until two I did request for a manager and I was told within 2 to 3 days I will receive a call and I’ve never received the call and it has been a month.
Aleisha s. | Overall ExperienceCindy and Greg where awesome and professional. I had a pleasant experience and I appreciate them
volare s. | Overall ExperienceStaff extremely professional and willing to go the extra mile to make sure our storage needs were met. Would definitely recommend and use this branch for my uhaul and storage needs
ARTHUR C. | Overall ExperienceWhen I first came in I was frustrated Manager gone and the gentlemen in the front had no idea what they were doing, once the manager came back it was smooth sailing. She told me I even got a month free and didn’t have to pay until June this was in April. Unfortunately when May came I was sent a letter MY ACCOUNT WAS OVER DUE. Checking my account I only got April free so I paid my 107 dollars with late fees and moved out June 5. The gentleman helping did one heck of a job and was waited patiently so that I may return my truck on time. I wish I knew his name and his brother but I don’t recall. I know he rented me my truck, ran to check out my storage so that we could get on our way, plus stayed late at work all on Saturday June 5th 2021. Thanks AGAIN!!!
Candace M. | Overall Experience.
Crystal S. | First ImpressionsThe team at the Nesbit Ferry facility was great and always very helpful.
Gary B. | Overall ExperienceThis location has gone over and beyond to make my storing experience amazing. I recommend this location hands down!!!! They are friendly, and work so hard just to make things easier for their customer
Mary M. | Online Move InI’m still waiting on my refund
simone m. | Overall ExperienceCindy was great, at first it was some issues but Cindy saved the day👏🏾👏🏾 Very professional and friendly. Property was clean and neat. Storage area space was clean.
volare s. | First ImpressionsGreg has excellent customer service skills!
Geana C. | Online Move InHave no been able to get in touch with the property for days. Once I made contact I was given an assurance the unit would be moved out and closed. That still hasn't happened now I have to spend more hours trying to get this resolved. The lack of communication made me move into another storage and yet I've still had to spend all this time to get this unit discontinued.
Sherika J. | Online Move InIt took two hours to rent an storage unit.
Andres U. | First ImpressionsMy experience is always filled with pleasure when going in the office of the Uhaul....staff is always very helpful
Tona O. | Overall ExperienceI’ve used this facility three times and each time the staff is helpful and friendly. The facility is always well maintained.
Erica F. | Overall ExperienceVery accommodating!
curt h. | First ImpressionsUnderstaffed for amount of customers needing help. Very nice staff that was there.
Luis B. | First ImpressionsCindy and Katie are wonderful people who are so beneficially helpful in a time of need. Thanks to you both. Be blessed.
eva g. | Overall ExperienceCindy and her helper are the sweetest and the best!
eva g. | First ImpressionsThe manager Cindy was very accommodating, going thru a tough move due to surgeries and worked with me to make it easier for me. Thank you Cindy
Ana L. | Overall ExperienceThe service was excellent. The only reason I gave 4 stars and not 5, was that I would have preferred that the service people and other customers were wearing masks. But they were incredibly friendly and very helpful. Very pleased.
Michael H. | First ImpressionsCindy and her husband were fantastic! They went far above and beyond to help me with a trailer I rented (from somewhere else) before heading out for a cross-country move. They re-hooked up the trailer (that someone else had done wrong), checked the air in the tires, and fixed an electrical issue with the trailer...all things they did not have to do. The storage unit was spotless and Cindy was great with all my questions. I would go back to this business anytime I needed anything for a move or storage. Highly recommend this dynamite team and their facility!
Katherine H. | Overall ExperienceCindy was very helpful and also willing to assist me when needed.
Tyson B. | Overall ExperienceThe staff were so kind and accommodating after a very long and tiresome trip. I can’t praise them enough about how they treated me when I got there. I don’t give feedback often, but they deserve to be recognized for their exceptional service.
Stacey M. | First ImpressionsN/A
roy g. | Overall Experiencethe best service
brenda w. | Overall ExperienceCindy and her husband were great. Nice facility. Good location. I'm very satisfied.
Leon H. | First ImpressionsThanks Greg, Cindy and Chantel. You guys are the ones that make it happen !! I appreciate all that you did for me during my move !! Come to the beach and see me in Jax !! Greg H.
Phillip H. | Overall ExperienceI understand that the power went out yesterday bc of a fallen tree but that does not give the general manager the right to take her stress out on her customers. I was just trying to figure out why the mobile pickup was not working and she would not even let me ask my question. Very poor customer service. I am Looking for a new place to store my items bc the general manager can not handle stressful situations.
Lizzie B. | First ImpressionsThe elevator broke while my movers were transferring items to the unit. Apparently, the person who was last in charge lost the override key, so my guys had to use the stairs. It was very hot outside and the process took longer, so I ended up having to pay them for an extra hour.
Maureen V. | First ImpressionsMove-in was easy and quick. Staff was friendly and willing to help. Had a problem with the truck that I got from another U-Haul location. They understood and helped me the best they could.
Naassom R. | First ImpressionsExcellent service. So helpful yet again. Helped me load dresser into truck.
Brenda S. | Overall ExperienceI waited in line for minutes because there was only one worker available to receive customers, process them and she had to retrieve trucks and drive them out to each client. I also had to be switched to a different unit because the one provided was not vacant. I hired movers for the day, needless to say I ended up incurring an additional expense. She was super sweet but all of the above was an incredible inconvenience.
Jovita s. | First ImpressionsEasy to get along with all the personnel...Of course there were some small problems, especially over 8years of use. But all it took was to drop by the office and touch base, ask for help, or try to work out a resolution... it was never difficult. Cindy, and Chantal were always helpful. I have No complaints ever, and that is over 8 plus years.
JOHN H. | Overall ExperienceGreat place helpful people !
James L. | First ImpressionsLong list of problems. They can’t even find my reservation to cancel. The storage area is so poorly lit. Why offer 24 hour access if it’s pitch black.... Door to storage unit doesn’t stay open. They tried to transfer me to another unit. Still has a broken door. Transferred me back and they promised to give me a new door. They didn’t. In the meanwhile I would just like to cancel before they charge me. They can’t even do that.
key w. | Overall ExperienceEverything was great and we felt like our stuff was in a very safe and protected facility. We will use them again!
Albert C. | Overall ExperienceThe manager was rude
Roberta S. | Overall ExperienceNa
Isaiah H. | Overall ExperienceBest experience ever! I was alone and had no help unloading. Cindy and her husband helped me unload and move into my unit. I didn't know what I would have done without them. So happy to meet them.
Brenda S. | First ImpressionsNone
Sydney I. | First ImpressionsGreat place staff was easy to work with I would recommend them highly
brian m. | Overall Experiencefriendly staff, clean facility. overall great experience. Thank you!
alljandra f. | Overall ExperienceVery good experience
Dan P. | Overall ExperienceCindy, in the office, was excellent. Fast, friendly, and helpful.
Sharon B. | Overall ExperienceThe young lady was nice and accommodating
Roberta S. | First ImpressionsCindy and Shantell are very informative and professional. A+rating!!!
LYDIA M. | Overall ExperienceAbsolutely perfect! Nailed it!
theodore b. | Overall ExperienceBeen a horrible mess since the day I moved in with billing and errors and now my unit was padlocked as denied access because I supposedly hadn’t been paying my bill, and I set up autopay
Mark G. | Overall ExperienceStaff was excellent
CONNIE G. | Overall ExperienceThe only problem I had with your company was due to a billing problem. I vacated my space and since I had auto payment for my space I was debited after moving hopefully this was corrected.
RONNY P. | Overall ExperienceShantel was very polite and helpful! We really appreciate her!
Tina B. | Overall ExperienceThe assistant manager Shentell did an excellent job and was very professional. The manager Cindy was very Unhelpful & extremely belligerent. It appear the she is overwhelmed by her job and needs med
THOMAS T. | Overall Experience👍
keith b. | Overall ExperienceGreat service! We were helped to return our uhaul and also rent a storage unit. Will def return to this location!
Hanan G. | First ImpressionsVery helpful... Only problem is the gate key pad is jam ,the need to replace for a new one I gone to request a personal key to open Thanks 😊
Onelia S. | First Impressionsnone
Lonetta H. | Overall ExperienceThe only issue I had was closing the account. Advised to close several times because I never received confirmation but they "forgot". So got notices at my work after talking to 4 people about it!!
Rose K. | Overall ExperienceThe service was definitely impeccable, Cindy what's the most helpful considerate knowledgeable Associated for attendant that you may ever want to encounter, I recommend this location and Cindy to all
martel m. | First ImpressionsThanks
stephen k. | Overall ExperienceAwesome experience
candace m. | Overall ExperienceBoth times I was there, there was only one person working. She was professional and friendly but it makes the wait longer than it should be.
Christine W. | Overall ExperienceFast, friendly service. Rented a storage unit in less than 20 minutes -- perfect match to our needs. Very competitive pricing too.
Carl G. | First ImpressionsNew Owner/Manager Cindy (Hardin) is HORRIBLE. Her attitude sucks. As a combat veteran watching her treat the elderly like crap really upset me. She could take a customer service course or two!!!
Tasha M. | Overall ExperienceCustomer service experience is great
natalie h. | Overall ExperienceThank you for such good service.
SUSAN L. | Overall ExperienceThe corporate accounting was terrible. I moved from a large $600+ unit a month to a $194. per month billed for both months. Left before end of month still being billed. BIG CORPORATE PROBLEM.
oscar w. | Overall ExperienceEverything was good got help when I needed I just think the lady need to be able to handle pressure more when it’s busy but it’s not her fault she working alone.
ALI T. | Overall ExperienceThe new Management took care of me very well.
Aaron S. | First ImpressionsCindy Hardin is amazing !! Pleasant and knowledgeable. Cindy Hardin Uhual Storage Center Manager was considerate and kind. Patient and understanding. She is a great asset to the company! Thanks !!
Monicca J. | Overall ExperienceVery clean. Loved the 24 hour access.
cynthia g. | Overall ExperienceStorage facility was secure but easy to access for putting items in and getting them out with elevators and carts.
Harry B. | Overall ExperienceMy U-haul location is fantastic. VERY understanding and accommodating.
oscar w. | First ImpressionsGreat looking facility and staff
Terry D. | First ImpressionsMy experience with this location was perfect and I have no complaints. Staff went above and beyond to assist.
Henry H. | Overall ExperienceGreat customer experience all the way!!! Friendly staff in both locations and extremely helpful. I will rent from Uhaul again very very soon.
laneka e. | First ImpressionsEverything went fine. A bit disappointing that no refund for a partial unused month was not issued when departing.
Nancy O. | Overall ExperienceMy entire process was frustrating in Georgia. They gave me the wrong Ubox, had to go back several times to get the right one, was charged several times & then got an email saying I hadn't returned it
Azy K. | Overall ExperienceGreat job
LYNDA D. | Overall ExperienceNo changes needed
Sheena T. | Overall ExperienceI have 2 units rented here for a year and just renewed for another year. Top notch facility and friendly, helpful people.
tom h. | Overall ExperienceWe would definitely use this location again. Incredible customer service and facility!
Tom G. | Overall ExperienceThe only thing I would complain about is whenever I first tried to reserve a free month of storage at your extra attic, the U-Haul customer rep reserved it and when I got there, they don’t do free
Justin M. | ReservationHad my stuff there for a year and everything was perfect. Never had a doubt about how safe it was and Staff was really nice!
Nazaris C. | Overall ExperienceAwesome service! They made our move easy and were incredibly helpful.
andy A. | Overall ExperienceBy far the best Storage and U-Haul center in Atlanta! The owners are client focused and always smiling!
Douglas C. | Overall ExperienceMandatory comments are stupid
ali r. | Overall Experience.
Keri P. | Overall ExperienceWonderful customer service and super clean facility
SHEENA T. | ReservationIt was a pleasure working with Sheri and Mike for three years!
MELISA M. | Overall ExperienceU-Haul should do pro-rated costs.
MELANIE M. | Overall ExperienceOffice staff was always professional and helpful. There are several storage facilities in the area, but this is the only one I would consider. I have also recommended friends to this location.
Landra P. | Overall ExperienceAbsolutely loved the staff and the attention they gave us to make experience smooth and easy.
sabra l. | Overall ExperienceCustomer service was horrible. I went through too many issues with this location and would not recommed them to anyone. I would never use this location again. Horrible..horrible.
antonia m. | Overall ExperienceSherry Nabors and her husband were super folks.
ROB L. | Overall ExperienceThe owners are nice caring people, who try to help in any way possible. Very hard to reach the actual local office on the phone though..
LISA W. | Overall ExperienceVery great and friendly service thank you.
randy m. | Overall ExperienceGreat place to do business...nice people, good facility, good selection of moving supplies. The trucks are very clean and in good condition.
Roy M. | Overall ExperienceGreat storage facility and the owners were very nice! good prices and loved that the propery was gated with coded entry. Very secure!
brendon m. | Overall ExperienceThe owners were great to work with. highly satisfied with their service and professionalism
lucas s. | Overall Experience