Customer Reviews for U-Haul Moving & Storage of National City

4,627 reviews

1300 Wilson Av   National City, CA 91950

(619) 434-0004

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(619) 434-0004

1300 Wilson Av
National City, CA 91950

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Talk about night and day experiences, the team delivered above and beyond at every level AND helped me solve a problem in a way that was beneficial -- the battery in my phone had died and we needed it to access relevent information. And they tried several things and eventually got my phone charged and we completed the return process. They were truly amazing and that made the encounter from the day before seem even more like a sinister swindle. As I said, Night and Day difference.

Greg Johnson 
Rating:
5.0

Great Service! Well organized and friendly staff, clean facility and vehicles. A+

Matt Cossin 
Rating:
5.0

Amazing, my escrow was pushed back and I needed a storage, the app made it extremely easy and fast just rent, make payment and your storage is ready to move-in. We appreciate the service you guys provide.

Erik Palacios  |  Online Move In 
Rating:
5.0

The only negative was the elevator being out for so long. Next time keep some parts on hand

Dave Melstrom  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christine dizon 
Rating:
1.0

This time the storage unit that I rented was below expectation. I'm not happy as a customer due to the fact that there's a structural beam in my unit taking up critical space that cannot use. Not to mention the fact that I paid extra for the unit. There is no mention of a structural beam on U Haul website. I'm requesting a cheaper monthly rate due to the inconvenience. It would be greatly appreciated thank you.

Jesus Jimenez  |  Online Move In 
Rating:
5.0

Poor customer service at the CV 99 4th Ave location.

andrea finobruce 
Rating:
3.0

Facility good but dispatcher for reserved trailer poor. I was sent to a residential neighborhood who had one trailer only with flat tire. I called twice before to go elsewhere. Finally sent to Chula Vista who had many trailers. Why not sent there first???

Keith Saunders  |  Overall Experience 
Rating:
5.0

Have more personal in the front desk

eduardo vasquez 
Rating:
3.0

The overall communication on the app, and the dispatch for U-Haul is very very confusing and frustrating, but the storage unit itself was very clean and well-maintained

Michelle Quaranta  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JOSE VEGA 
Rating:
5.0

Professional and courteous staff. Hassle free service.

RICHARD RUBIO 
Rating:
4.0

Multiple times the elevators were out of order, having a unit in the second floor with no elevator was a nightmare.

Joey Pena  |  Overall Experience 
Rating:
4.0

Everyone at u-haul that I've spoken with has been very helpful and courteous. But, I cannot state strongly enough how unsatisfactory your website is. It is difficult to navigate. I would like to see a statement of my complete transaction and that isn't possible. Instead, one of your staff had to send me three different emails with three different statements. That's crazy and confusing. I would have to think twice about using your company again simply because of your website.

Lisa Pirrello 
Rating:
5.0

Customer did not leave a comment.

William Brownlow 
Rating:
1.0

Customer did not leave a comment.

Kayla Andrews 
Rating:
4.0

I wish your paperwork and billing were easier to understand. After a few hiccups in the beginning everything was great. Thank you very much.

Melissa Delany  |  Overall Experience 
Rating:
5.0

Great team members!

Gregorio Montano 
Rating:
5.0

Customer did not leave a comment.

Gabriella Silva 
Rating:
5.0

Elevator was broken , I had a room on the third floor . staff moved me to a 2nd floor . Let me borrow a dolly for free to move my heavy items down the stairs . Oh well . They are very nice

Antonio Aguilar  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

guadalupe Vasques 
Rating:
5.0

Customer did not leave a comment.

LOUIE ROBERTS 
Rating:
5.0

Make it faster from the time you walk in the door. Sometimes there is a line of people waiting. And only one employee checking out equipment.

eric brennan 
Rating:
5.0

Customer did not leave a comment.

Brett Ward 
Rating:
1.0

Paying full price requires full use of amenities, an elevator that has been out of service for 2 months now and MIGHT get fixed next month is not worth full price services.

travis White  |  First Impressions 
Rating:
5.0

The install was $120.00 over estimate .

William Graham 
Rating:
5.0

Customer did not leave a comment.

Phillip Hillenmeyer 
Rating:
5.0

Customer did not leave a comment.

Trent Dillard 
Rating:
1.0

For some reason i got charged $33.12 for fuel, and i only used 26 miles. The rate for fuel is $6.25 per gal, so the van i used burns fuel 6.6 miles per gallon?

Cloyd Formentera 
Rating:
5.0

more discounts for seniors

Donna Labran 
Rating:
5.0

Customer did not leave a comment.

Jairo Alzate 
Rating:
5.0

Great service from the upon delivery/pickup drivers. Thank you all. The experience was easy during a stressful time

Shannon Whitmore 
Rating:
5.0

Enrique was great at the counter. Contract completion was a breeze. The tow dolly was hooked up and ready to go before I even walked out the store. We returned after hours. I received my receipt in the morning when it was checked in. Overall, great customer service.

Irene Bracamontes 
Rating:
5.0

👷🏿Regalar agua gris a los clientes 💦 Todo excelente ! 💯 % 😀👍🏾

FRANCISCO BUFANDA 
Rating:
1.0

Customer did not leave a comment.

Taylor Trevillion 
Rating:
5.0

I think service was phenominal

Jason Ybarra 
Rating:
5.0

Customer did not leave a comment.

Leomar Claveria 
Rating:
5.0

Customer did not leave a comment.

Daniel Kirsh 
Rating:
5.0

Customer did not leave a comment.

Leticia Cortes 
Rating:
5.0

Customer did not leave a comment.

Keith Saunders  |  First Impressions 
Rating:
5.0

Movers was good fast and gentle with our things

Destinee Harrison 
Rating:
5.0

I thought everything was great

Carla Guido 
Rating:
5.0

Great experience and service,that's why we always use u haul

william olivieri 
Rating:
5.0

Fast installation of hitch

NATHANIEL DOMINGUEZ 
Rating:
5.0

Customer did not leave a comment.

Jennifer Nieto 
Rating:
5.0

The equipment (car trailer) that had been reserved was not available when we arrived!!! We were not notified in advance and had to have it that day. We ended up having to use a car dolly instead. We had no other choice and had to make it work for us. Your personnel were very nice, it wasn't their fault.

Leri Johnson 
Rating:
1.0

Unhappy that one of the boxes had been moved to another facility without any communication to us from Uhaul. Locks were completely destroyed upon arrival and we were unable to open them without stopping our entire day to go buy cutters and cutting them completely off in order to empty out boxes. We were also charged $100 extra than what we were originally quoted for delivery. We feel that $250 is an extreme amount for delivery of boxes despite location being only 6 miles away. We do not plan on using Uhaul again for these services.

Rebekah Dobrinin 
Rating:
5.0

Nunca contestan el teléfono de la oficina!!!

nitzi flores 
Rating:
4.0

Jessica was very knowledgeable and helpful. The only negative was the National City store is understaffed so plan to wait! Unit arrived early so I didn’t have to wait for my belongings. Moving Help movers were the best! Only one thing came through broken and I’m ok with that. Overall it was a good experience in an anxiety filled love!

bonnie aubin 
Rating:
5.0

Customer did not leave a comment.

Samantha Norman 
Rating:
4.0

Customer did not leave a comment.

James Spurgeon 
Rating:
3.0

Staff wasn’t rude but the girl at the desk who helped me checkin to pick up my gal was not friendly or nice. I asked for a padlock for the uhaul. I was not told there was already one on there to use, nor how the circular lock worked properly. So I thought it didn’t fit and was stuck driving to another state without the bank of the truck locked. The lock on there to use I thought was just for uhaul use and locked on a side piece.

Christy Martell 
Rating:
5.0

Customer did not leave a comment.

Karen Mena 
Rating:
5.0

Customer did not leave a comment.

JANIS MUNOZ 
Rating:
5.0

Customer did not leave a comment.

ALEX BALTAZAR 
Rating:
1.0

They screwed us by not having the right starting odometer reading. We drove 21 miles and they charged us for 131 miles.

Logan Brown 
Rating:
2.0

Front desk staff not very helpful

ROBERT MANUEL 
Rating:
5.0

Great Customer service

shawn woo 
Rating:
5.0

Customer did not leave a comment.

Holly Lane  |  Overall Experience 
Rating:
5.0

Nothing. WONDERFUL SERVICE! The employee offered to help me remove my ball mount when I was struggling with it.

RENA LEVY 
Rating:
1.0

The gave me a bad trailer car transport had to returned 20 m later had to come back i lost time and i was really late to meet my friends because of this . I felt the trailer so unstable thats why i returned and the gave me another one.

Carlos Alvarez 
Rating:
5.0

Great staff

OSCAR HOLGUIN 
Rating:
5.0

Customer did not leave a comment.

Nicole Moore 
Rating:
5.0

The lady who delivered the container was professional and helpful.

William Stockton 
Rating:
5.0

Customer did not leave a comment.

JORGE Peralta NORIEGA 
Rating:
5.0

Customer did not leave a comment.

PHILLIP JOHNSON 
Rating:
5.0

Great people!!!

Roberto Corona 
Rating:
5.0

Customer did not leave a comment.

Bruce Catudal 
Rating:
3.0

To expensive for the amount of space

jorge sandoval  |  Overall Experience 
Rating:
5.0

Quick and easy to access through the online portal. The storage center was clean and organized.

Luis Castro  |  Online Move In 
Rating:
5.0

The man who helped me return the truck was very friendly and great to deal with.

Kelsey Nocito 
Rating:
5.0

Customer did not leave a comment.

America Ruiz  |  Overall Experience 
Rating:
4.0

Good

Ashten Lester 
Rating:
5.0

Customer did not leave a comment.

Daniel Tellez 
Rating:
1.0

Absolutely disgusting how you take advantage of people moving out of California. You're the type of company that increases prices of hotel rooms after a disaster. I can honestly tell you I will never use or recommend uhaul to any of my acquaintances.

Sandra Castillo 
Rating:
5.0

Customer did not leave a comment.

Romain LEvy 
Rating:
5.0

Customer did not leave a comment.

Kevin Mbaka 
Rating:
5.0

This location is the best and most well staffed U-Haul facility I have dealt with. The employees at the check-in desk are professional and polite as well as helpful in making choices about the right type of equipment and timing of pick-up and return. The costs are calculated quickly and are easy to assess and understand. The pick-up process is efficient and the individuals handling the equipment in the yard for check-out and check-in are experienced and well trained in how to get you on your way as quickly as possible. I would return to this location without hesitation knowing I would be treated fairly and that my rental experience would be stress free.

SAMUEL BENEDICT 
Rating:
5.0

We had a very good experience

RICHARD HARLESS 
Rating:
5.0

Was perfect thank you

karis lawson 
Rating:
5.0

One u box did not have flooring brown paper and was wet when opened on the floor

robert moffat 
Rating:
5.0

Customer did not leave a comment.

Vanessa Fanua 
Rating:
5.0

Install was great and on time, It looks awesome. Thanks!

ROBERT DOUTHIT 
Rating:
5.0

Clean and helpful

QUEENTINA HAY  |  Overall Experience 
Rating:
4.0

I wish that I couldn't have to make reservation to a store that cann't make the trail hitch installation. Remove advertisement from unable stores.

Ekachai punya 
Rating:
5.0

Customer did not leave a comment.

JASON CABRERA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEAH TAGUM  |  First Impressions 
Rating:
5.0

Jessica was great very helpful

Shakira Williamson  |  First Impressions 
Rating:
5.0

Everything worked perfectly with a complicated personal situation. Thank you!

James Lang 
Rating:
5.0

Great experience

Aaron Buckel 
Rating:
5.0

The installer was very personable, professional and explained things as they were happening. Outstanding job! By the way, the warehouse part of this location is huge! Please emphasize that the Uhaul office is under the orange Uhaul flag. Great staff!

Ken Callahan 
Rating:
3.0

I was forced to check in with the app and then had to go in anyway because they changed my truck. The truck I got had a check engine light on. The app is terrible. It kept freezing up during check in and check out. Uhaul corporate generally is a terrible company and cares more about increasing profit at the expense of the customer experience.

Ken Roepe 
Rating:
5.0

Customer did not leave a comment.

Joel Vargas 
Rating:
5.0

Customer did not leave a comment.

juan martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jarrett Thompson  |  Overall Experience 
Rating:
5.0

Best customer service ever Jessica has the best customer service in the whole department hector is a kind person and very helpful I appreciate everyone at this Uhaul

jonathan amat 
Rating:
5.0

I was pleasantly pleased with this U-Haul facility. It was very clean. I loved the whole experience. Using the U-Haul app made it very quick and easy. I will use U-Haul storage again and I have told everyone about how easy and the cost was a lot lower than other storage companies.

Valerie Wilks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hunter Vance  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARICELA VERZOSA 
Rating:
5.0

Great Custmer Service from the Office Staff to the enthusiastic Lot Attendant. Great job by all!!

Richard Rubio 
Rating:
5.0

Customer did not leave a comment.

Tamra Mecklenborg 
Rating:
4.0

Customer did not leave a comment.

maribel maciel 
Rating:
5.0

Customer did not leave a comment.

Kaylee Angula 
Rating:
5.0

My sister recommended this location. She was right. Everything went great.

Michael Enriquez 
Rating:
5.0

Your service attendants did a great job assisting me....Thank you...

JERRI Martin 
Rating:
3.0

The side mirrors weren't adjusted and the passenger door would not unlock with the key and the clock was not set to local time

Michael Kuhn 
Rating:
5.0

I would like a little faster check in, but overall the staff was great. The yard guys really work their butts off.

Aaron Buckel 
Rating:
5.0

Uhaul is a great place to keep your stuff

Miguel Jimenez  |  Overall Experience 
Rating:
5.0

Everything was great

Salvador Aparicio 
Rating:
5.0

Customer did not leave a comment.

LESTER JAMES 
Rating:
5.0

Customer did not leave a comment.

Jose Diaz 
Rating:
5.0

Awesome customer service

James Mason 
Rating:
5.0

Customer did not leave a comment.

Rhysa Moreno Suh 
Rating:
4.0

My entire experience was excellent. Easy, fair price, customer service was EXCEPTIONAL THANK YOU, because moving SUCKS! But Uhaul made me feel normal, not crazy!! Lol Thx

Leilani Ross 
Rating:
4.0

Did not like the fact that individuals who appeared to be homeless were entering the facility as well. I guess it is a sign of the times. But a little uncomfortable nonetheless.

Enrique Negron  |  First Impressions 
Rating:
1.0

Poor Communication The uhaul app needs a major update. Im a software developer, call me and ill do it myself if i have too. Its embarrassing to be such a large company with a well-below-standards app. Poor Customer service. I dont have a solution for this, maybe pay your employees more with higher incentives or fire them. Truck was already dirty when i got it. And the fee for having a one-way trip is absolute robbery. Theres no way you can explain to me to get me to accept the terms.

Payne Robinson 
Rating:
5.0

Customer did not leave a comment.

JASON CABRERA  |  Online Move In 
Rating:
5.0

Great service

james french 
Rating:
4.0

Customer did not leave a comment.

JAMIES GOMEZ 
Rating:
5.0

Customer did not leave a comment.

Sean Marx 
Rating:
5.0

Thanks for the free month of storage for long distance moving. It was very very thoughtful and helpful! Bless you uhaul

DALLAS MAUGA  |  Overall Experience 
Rating:
5.0

only reason I would not recommend is the location, very far from where I live. Representatives were very friendly, knowledgeable and helpful!

Diana Richard 
Rating:
5.0

I was very pleased with the help I received from one of agents. They were knowledgeable, courteous, & lstened to me. I Lways recommend this U-Haul facility

Bob Johnson 
Rating:
4.0

I was not told the accessable hours for the unit. I had to find out through the app.

megan marek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RODNEY WILLIAMS  |  Overall Experience 
Rating:
5.0

A fantastic experience AND a great value! The U-Box delivery crew was terrific and I love that they are all women. Nice job, U-Haul! My U-Box arrived 10 days ahead of schedule and was securely stored until my arrival. Hired the local provider to deliver the U-Box - Silverback did a fantastic job, responsive, prompt delivery, and professional. Will definitely use U-Haul for my next move and recommend U-Box to my friends. Thanks!

Erin Wilson 
Rating:
5.0

Getting inside the facility was a little confusing. The sign with instructions is only on one door. The second door. So it took about 5 minutes to realize that I had to put the code in the first keypad and then go to the second keypad and re-enter the code. I think they should put the instructions on both doors.

Valerie Wilks  |  Online Move In 
Rating:
5.0

U-Haul has the best customer service in the world there are always considerate about your needs and always willing to help in any way they can I am so glad that there is a U-Haul for my storage needs I would always go back to you all and recommend others 100% satisfied and much more they need a golden star

Blanca Rodriguez  |  Overall Experience 
Rating:
5.0

Great team from the retail team to the tech who connected my trailer. Let me pick up early. And I returned it early too

Paul Jones 
Rating:
5.0

Keep up shining great work.hope you have happy holidays and I’ll see you next year made God provide.amen grasias

edardo sanchez 
Rating:
5.0

Customer did not leave a comment.

Juan Montez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Garcia  |  Overall Experience 
Rating:
4.0

All went well...you have been great to work with. I have used your facility a few times and it is always clean and accommodating. I just wish the access hours were different. It is very difficult to arrive and get to my storage when the hours are so limited...need to be open(double door entry) later. Thank you.

Warren Aldrich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZACHARY SCOTT  |  Overall Experience 
Rating:
5.0

I absolutely love this U-Haul location! The staff is great the place is clean and they always have what we need.

ANAGLORIA SUSTAITAAISPURO  |  Overall Experience 
Rating:
5.0

Very professional and fast, every question was answered, staff is very professional and helpful, but also very friendly.

Dave Smith  |  First Impressions 
Rating:
3.0

The issuance of the storage unit needs a bit of improvement… the instructions on where to park and the location of the unit were great. The only issue I have; is the lack of instruction/s on how & where to use the access card. The storage building main doors were open. When I first opened the storage unit, a loud security alarm went off. Only after that moment, I walked to the entrance and noticed the pin/card pad. That’s when I figured out what to do.

Steve Sanchez  |  First Impressions 
Rating:
5.0

Great customer service and the staff were very nice. Thank you.

emanuel tomenou  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Destinee Harrison  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

VICTOR MENDEZALEJANDREZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Salvador Meneses  |  Overall Experience 
Rating:
4.0

It was not made clear to me if there would be a pro-rated amount returned to me on early move out

Mary Avriette  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARY AVRIETTE  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Mary Avriette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelina Perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephanie gardner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andres Tejeda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nameer issa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

oksana akimenko  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID SCHWARTZ  |  First Impressions 
Rating:
2.0

Room was advertised as 5x10x10. But after virtual move-in, arrived at facility, and the room actually measured 5x8x10, due to AC conduit in rear of storage unit. I’m distinctly unsatisfied by this “bait and switch”

Mary Avriette  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Tracy Timms  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

antonio bowles  |  Overall Experience 
Rating:
5.0

Staff made everything so easy from check in to check out. I have been to several Uhaul facilities in the past and although they were good the staff at your National City facility was AWESOME.

RICHARD TENORIO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT BEYER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Avriette  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Holly Lane  |  Online Move In 
Rating:
5.0

Amazing staff and super clean and nice

Holly Lane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROLINE CAMACHO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM HUNT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rose Goetsch  |  Overall Experience 
Rating:
2.0

Units are way to expensive for the size

Tracy Timms  |  First Impressions 
Rating:
5.0

You make what is usually a difficult experience, much easier with the dollies you provide and friendly attitude toward any need for assistance. Thank you❣️

Doreen Berry  |  First Impressions 
Rating:
5.0

Very convenient after hours access and great location

Kim Marilag  |  Overall Experience 
Rating:
5.0

Location area looks safe

Armando Santiago  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Irma Martinez Aguon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shawna Ewing  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jemoi Smalls  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KARLA MARTINEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARMEN DIFELICE  |  First Impressions 
Rating:
5.0

Very friendly and helpful.

QUEENTINA HAY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rosemary Nygren  |  Overall Experience 
Rating:
5.0

Excellent customer service. I was so clueless about renting a storage. The people that works at the front desk were extremely helpful and they took their time to answer all my questions. I wish I can remember the name of the guy that help because he was very professional and went the extra mile answering my questions.

Claudia Florio  |  Overall Experience 
Rating:
2.0

I have used U-Haul services several times over the years but I am very upset this particular move had been a nightmare. I was treated rudely and hostile by Emerald's U-Haul in LA Mesa. I was charged for extra mils I did not use. I also rented a storage unit in National City but ( hopefully it was accidental) but I was charged for 2 units but was unaware at the time. I am waiting to reimbursed but I was told it will take several days.

Lisa Marie McKee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN MARTINEZ  |  Overall Experience 
Rating:
5.0

Had problems getting in last night after hours. Didn't have no one to put truck where it was suppose to be.

Amanda Chism  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sara Velasquez  |  First Impressions 
Rating:
5.0

I wish there was Air conditioning or fans in the storage facility. It gets really hot and stuffy inside.

Kevin Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

victoria gaona  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and helpful.

Shawna Ewing  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TAMMY JOHNSON  |  First Impressions 
Rating:
3.0

The girl that helped me Friday morning around 10am July 21 was VERY helpful! However she was the only one at the front desk able to assist customers and there were many people waiting. So many others walking around and just sitting in the side office next to the restroom. Needs better staffing so 1. Customers shouldn’t have to wait almost 30 mins just to be assisted 2. The staff doesn’t have to take the fall for poor management staffing. The girl needs to be acknowledged at her professionalism and how polite & helpful she was. Even though I KNOW for a fact she was stressed with the situation. DO BETTER MANAGEMENT so staff doesn’t have to deal with the negative circumstances from customers.

JENNIFER ORRANTIA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ellen Huether  |  Overall Experience 
Rating:
5.0

Amazing and useful

larry salas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Juan Sanchez  |  Overall Experience 
Rating:
5.0

Gentlemen were very olive and helpful.

Bonita Guernsey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald Santos  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Quennell Crutcher  |  First Impressions 
Rating:
4.0

Few comments only - not sure when I see my discount for turning in the uhaul clean - we swept it and cleaned the inside Front person although nice did not provide us accurate information at all. The cleaning lady explained everything to use on using the key pad And when and what hours. Along with showing us our unit as the front lady informed us incorrectly- bravo 💯 to the helpful cleaning lady Would rent again thoug As I need to rent again in 3 weeks

PATRICIA WYLIE  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Marinadawn Songster  |  Overall Experience 
Rating:
5.0

U-Haul Storage in National City CA is always clean and love the move-in special

Lisa Marie McKee  |  Online Move In 
Rating:
5.0

No complaints good all around. Excellent.

Clifford LYNCH  |  Overall Experience 
Rating:
4.0

Uhaul screwed up our truck rental reservations. The day we moved I had to call and get it all straightened out after talking with U-Haul numerous times confirming everything the day before with your corporate office representative. She called and changed our truck pick up location and the location changed our reservation without our knowledge. That should have never happened as we didn’t change a thing ourselves. A lot of phone calls and on hold for 35 minutes on moving day. A nightmare to deal with in the midst of moving day. Your phones should be available for an agent to speak to at the location instead of being on hold.35 minutes and I did a 3 way call to get the mess straightened out. I didn’t trust that it would get resolved any other way. U Haul made good on it in the end because of the screw up. Ryan at the National City location took care of it when a girl there told him we had already checked in to unload our stuff. He had originally told me we didn’t have a storage space reserved and I was panicking because I reserved it in advance but once the girl told him then he was fine in taking care of us.

stephen jayhan  |  First Impressions 
Rating:
5.0

Clean facility and helpful staff!

Angela Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Fields  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARYANN RODRIGUEZ  |  First Impressions 
Rating:
5.0

Thank you!

MELISSA WILSON  |  Overall Experience 
Rating:
5.0

Thanks for all the help.

Aaron Gentry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malik Days  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason McFarland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alma Perea  |  Overall Experience 
Rating:
5.0

No comment..

Teresiea Del Pilar  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nadia ubilla  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WILFREDO DELGADO  |  First Impressions 
Rating:
1.0

Staff not taking care of important safety issues

roberto ramirez  |  First Impressions 
Rating:
5.0

Thank you so much you call for being there when I'm most needed there is moments in my life that I need to restore the things and one place I can count on is U-Haul for storaging those things thank you again sincerely yours Sam Rodriguez

Samuel Rodriguez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicole Barron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juliette Decadiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Hahn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jayla Kenny  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Xiaokang Zhang  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rosa Hernandez  |  First Impressions 
Rating:
5.0

Ricardo is the best that man deserves a raise

Christopher Gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcokristian Dizon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilyn Almaguer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Duane Rowe  |  First Impressions 
Rating:
5.0

Best storage I have ever been to.

VANESSA FANUA  |  Overall Experience 
Rating:
5.0

I appreciate the professionalism of the staff and facilities.

Charles Talcott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanae Spencer  |  Overall Experience 
Rating:
5.0

Had no question my HHG were secure and protected through my lease. Facility is extremely clean and hours were very accommodating.

Paul Dillon  |  Overall Experience 
Rating:
5.0

Very great customer services! Super safe storage.

Elena COUILLARD  |  First Impressions 
Rating:
5.0

Kudos to Savion Ferguson for his exemplary customer service.

ROWENA TOLENTINO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ziad Bayaa  |  Overall Experience 
Rating:
5.0

I want to say thank you I think in the last two months I’ve been in the store and used your equipment. Probably 3 to 5 times I can’t remember completely, every time the staff is very accommodating very courteous store was always clean and all the workers also very neat, I just would like to say thank you very much for helping me they went beyond the call of duty. I appreciate it.

Rodney Garrett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hussain Ladhani  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Freeman Murdoch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SYLVIA PECINA  |  First Impressions 
Rating:
5.0

Don't know who my representative was but from the moment I hit the desk to taking off to see my unit he was EXTREMELY professional and informative on ALL questions I had. I needed boxes and he broke down the understanding of the bundle vice individual prices. I'm in the customer service business myself and could use a guy with is professionalism anytime of the day. Keep hiring people like him and I'm sure customers will keep coming!!

EDWARD GALLOWAY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALLAN MACAZO  |  Overall Experience 
Rating:
5.0

Thank you

juan mena  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy Rodriguez  |  Overall Experience 
Rating:
5.0

Clean well kept facility and staffs.

TENNYSONISAAC DAVIS  |  Overall Experience 
Rating:
4.0

To have extra carts for loading and storage

Alicia gomez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary Wade  |  First Impressions 
Rating:
5.0

The staff is very professional and kind.

Cynthia Friebel  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

LORRAINE AMAN  |  First Impressions 
Rating:
1.0

I reserved and paid for a first floor storage unit. When I arrived, they told me it wasn’t available. He said they don’t really reserve any space and it’s first come first serve. What’s the point of reserving a specific unit if they’re not going to honor it?

Miguel Martinez  |  First Impressions 
Rating:
2.0

All employees were very helpful/ and all had great smiles/ and very respectful/ answered all my questions.

BARBARA AVALOS  |  First Impressions 
Rating:
5.0

The young lady who helped us move in was friendly and very accommodating. The whole process was seemless for my fiancé and I. I would definitely recommend this particular facility to anyone looking for a unit in the SD area.

Courtney McCrary  |  First Impressions 
Rating:
4.0

Excellent service. Thank you!

Adib Rouhana  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSUECTOR MAGANA  |  First Impressions 
Rating:
5.0

Thank you! We will definitely use you again in the future

Esmeralda Rios   |  Overall Experience 
Rating:
5.0

Guy who helped me was very friendly and speedy!

NAUTICA Watkins  |  First Impressions 
Rating:
5.0

The staff was great. Uhaul exceeded my expectations. I visited several locations packing, transporting and storing my household items for three months! I moved 1300 miles out of state. I used your packing boxes and tools. I used your moving van for a one way trip from Washington to California. And finally your two storage units at the National City facility. Everything was 5 stars!

Anika Curry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erica Ortega  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jayla Robinson  |  Overall Experience 
Rating:
4.0

The staff was helpful and Answered all of my questions. The only minor complaint is that I felt the staff could’ve been more talkative or approachable demeanor. Other than that, no complaints.

joe bielma  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roman mercado  |  Overall Experience 
Rating:
3.0

We found cacoroches reason for that is that is because at the house a was living in ( i never had any insect in my house) and when we did the removal yerterday jan. 3 2023 we start seeing tbis isects in ower furniture. Also when we asked for one day grace prior the removal because ower rent was due on the 2 nd day of the month your employee male voice. Charged us for the hole month of january 2023 and he said that it was going to be prorated . Since the grace piriod is 6 days. Make a note of that thanks

Gloria Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josephina Orona  |  First Impressions 
Rating:
5.0

Was met with outstanding customer service and support for my rental and then helping me acquire an appropriate storage in a timely manner and still affording me the promotion for the unit!! Will recommend to others

kalia raynz  |  First Impressions 
Rating:
5.0

Rick, Was very professional, and helpful with the process.

jesus chavez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAIDEN HALSCHEID  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roy Rodriguez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

jacque Ewing-Taylor  |  Overall Experience 
Rating:
5.0

Great staff members at National City, CA!

Fredrick Yerrick  |  Overall Experience 
Rating:
5.0

Great staff at UHaul National City, cA

Fredrick Yerrick  |  First Impressions 
Rating:
3.0

I know you all don’t have control over what folks bring. The roach problem is not ok… I literally had to throw out a lot of my belongings in fear of roaches traveling with me to my new home. Smh not something I want to deal with coming off of deployment

Qwiney wheeler  |  Overall Experience 
Rating:
5.0

I accidentally drove to much and was supposed to be charged 16 more dollars but he waived it.

James Weaver  |  First Impressions 
Rating:
5.0

Thank you so much!

rosa rodriguez  |  Overall Experience 
Rating:
1.0

Had multiple problems with the staff one instance I paid for a lock to be removed from my unit they told me it would be done in a couple of minutes I returned later to find it was still on there I had to ask for it to be removed multiple times and it was finally removed after 3 days and a lock was put on my unit with no note or email from uhaul telling me why also the biggest problem I never sighed out of my unit on the app or with staff so why did I get an email saying I no longer had unit there ever though I paid my rent

Cody Bart  |  Overall Experience 
Rating:
4.0

I really enjoyed my time through your facility thank you

Uriel Gonzalez  |  Overall Experience 
Rating:
5.0

Great Service Great Employees! Outstanding Service !!!

Lakisha Curtis  |  First Impressions 
Rating:
5.0

Amazing experience! They were simply the best. The front office lady was friendly, helpful and efficient. I will not be using any other company for this but uhaul. Thank you!

FABIAN WALLS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TENNYSONISAAC DAVIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason McFarland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dayan Vazquez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Antonio Torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

frances matthews  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawnti Prince  |  First Impressions 
Rating:
5.0

Great place to storeage your things

Jocelyn Moore   |  First Impressions 
Rating:
5.0

Thank you guy’s you did really well and were nice to hold my stuff I really appreciate you, You guy’s are awesome I will recommend you to my family and friends 🙏🏻.

MARILYN CASILLAS  |  Overall Experience 
Rating:
4.0

It turns out an online reservation does not guarantee you’ll get the unit you reserve. I either didn’t catch it, or it’s not stated. It should be made clearer so potential clients could expedite their rental.

RICARDO GIL  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANDREW MILES  |  Overall Experience 
Rating:
5.0

David and his staff went above and beyond to make my experience stress free. They were very accommodating and answered all of my questions. I was treated like family (in a good way!) Their personabilty, kindness and helpfulness should be a model for all offices.

Yolanda Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT HOLLIS ROBLYER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

xochitl Huitron  |  Overall Experience 
Rating:
5.0

Always plenty of light. I never had any issues with this facility or my unit.

Donna Montanino  |  Overall Experience 
Rating:
5.0

Expensive.... But as far as quality of this particular U-Haul location this service was great and staff was always helpful.

Lisa Marie McKee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel Zamora  |  Overall Experience 
Rating:
5.0

I couldn’t be more grateful for the staff being very helpful from the beginning to the end. This was our second time renting a unit&as you can tell, we came back after a great first experience. Please keep up the good work! Great location

Neilua Amamquah  |  Overall Experience 
Rating:
3.0

Everyone who works there is super nice and helpful but every time I used my card to check in I got the confirmation message that I was successfully checked in BUT every single time I opened my storage unit the alarms would go blaring and a staff member would remind me to check in. i checked in and out each time and no matter what the alarm went off.

NICOLE TARO  |  Overall Experience 
Rating:
5.0

David the owner was so helpful during this very emotional move out that will always recommend my contacts to his location!

Carol Allen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kappei Ishihama  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorena Perez  |  Overall Experience 
Rating:
5.0

This was a one-way move. I worked with a faculty in Vancouver Washington and National City California. I picked up the truck and drive non stop to California. We were exhausted then realized we needed a second unit to store everything! Along the way each person who assisted us was extremely helpful.

Anika Curry  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

robert bandrup  |  First Impressions 
Rating:
5.0

Professional employees 😊

Luis Espinoza  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

freddie west  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

socorro smith lopez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James Mutunga  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Kincade  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANK CAMPOS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacey Studer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david giron  |  First Impressions 
Rating:
5.0

Just Awesome and a great experience

johnnie wiggins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BILLIEJEAN VELAPOLDI  |  First Impressions 
Rating:
5.0

The Managers Is The Best !!!!🥰😎

aaron christopher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

adolfo ramiro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Restileon Asuncion  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Alyssa Johnson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

brenda morales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bona Vide Events  |  Overall Experience 
Rating:
1.0

I had just traveled across country, from North Carolina to San Diego, CA with my 4 children. Up until then we had thoroughly enjoyed our travels. Then there was an issue with me receiving the one-month free storage rental. So it all started on my trip, I received a call from Uhaul saying that I had to choose a return location, because I hadn't actually chosen one. I explained that there was one listed on my paperwork, they said I couldn't return there. So, I chose another one. The one I chose didn't have the size storage rental I needed, so he suggested another one since I wanted to return at the same location I would receive the storage unit. So I chose this location, the national city location. I called just to make sure everything was good and to make sure they in fact had a first floor unit. Johnathan explained that I wasn't eligible to receive the one-month free storage rental because I rented a one-way trailer and not a truck. So, after he tried to explain, I ended up calling corporate and spoke with a gentleman there who explained that I was in fact eligible for the free month and made my reservation. I had requested and reserved a first floor unit. Upon checking in, Sabrina, I think that was her name, was sarcastic and rude and said there was not a first floor unit available. I explained my hardship and that I was a disabled veteran and it would be more difficult for me to have a unit that wasn't on the first floor and that's why I reserved it. She said reservations were basically pointless and that they really operated on a first come, first serve basis. So, I just went along with it and took a 2nd floor unit. By the way, just to make sure, me and my kid's found a first floor unit when we got to the storage area, we took a picture for proof, which sucked and proved what type of person we were dealing with when we checked in. She was already gone for the day after we unloaded and returned the trailer, but I just wanted to share this part of the experience. So sad that there are people like this.

Carvia Artis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah Weisblat-Dane  |  Overall Experience 
Rating:
5.0

Exellentes instalaciones y el servicio buenísimo.

Sergio Camacho  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andy Natelli  |  Overall Experience 
Rating:
4.0

The only thing I had a problem with was the amount of homeless people in and around the storage facility almost every time I was there. As of recently there was almost no available carts to use as well. The faculty was overall okay, fairly clean although there was dog feces in the hallway once. For the most part it met my standards for a good storage facility. I did appreciate having a area to donate items that was my favorite part.

CALLISTA DEFORESTSIMS  |  Overall Experience 
Rating:
5.0

Probably one of the best facilities in SD

CHIDI ANYATA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Adkison  |  First Impressions 
Rating:
5.0

The person that helped me was nice, polite and answered all my questions

MARY PREUSS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARILYN CASILLAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BENAZIR ARRIAGA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

socorro quezada-ruiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Victoria  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Francisco Enriquez  |  First Impressions 
Rating:
5.0

Very clean, modern and extremely convenient facility. Setup and move out were effortless and fast and david, don and the rest of the staff were responsive and effective at resolving even silly issues like when i lost my access card. This is one of my favorite storage facilities and I would not hesitate to rent from them in the future.

Michael Giaramito  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nelson Donado  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ROBIN MCLEAN  |  Overall Experience 
Rating:
5.0

I enjoyed the fact that 5am access is Very convenient.. You can get in and out without any problems.

Michael Hulsinger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELICA RODRIGUEZAGUINAGA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE VARGAS  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Quita Smith   |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

David Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector Guerrero  |  Overall Experience 
Rating:
5.0

Very helpful and considerate and professional staff

Lorena Perez  |  First Impressions 
Rating:
5.0

Thank you

Tisha Borquez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Haley Pabloff  |  Online Move In 
Rating:
5.0

My experience with renting a storage space at this location was exceptional. I was able to go from a 10X10 space to a 10X15 with ease. Thank you staff for all your assistance and professionalism KS

Kevin Shirley  |  First Impressions 
Rating:
5.0

Buena y pronta atención me gusto saber que había cámaras y gente de limpieza gracias

Delia Brix  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROY BIONDI  |  Overall Experience 
Rating:
5.0

Muy buena compañía.

Susana Flores  |  Overall Experience 
Rating:
5.0

Than you for the storage unit

Jose Delavega  |  Overall Experience 
Rating:
5.0

Keep up the good work and making customers happy 😜💯🙏

Frank HERNANDEZ  |  First Impressions 
Rating:
1.0

During the start of the pandemic to when I moved out, Uhaul's process was a nightmare while they raised rent due to the pandemic while other company's were helping their customers save during trying times. The staff was rude every time I called, changing the payment dates (I switched jobs in between the time I was in San Diego) was terrible as you had to "Move Out" and then pay the day you want to "Move In" which no on has time to do. Terrible experience and the facility was disgusting with dead insects on the ground and apparently we had to pay extra for better cleaning but there's no improvement.

Hillary Roads  |  Overall Experience 
Rating:
5.0

The staff was amazingly upbeat and knowledgeable. Much better experience than I anticipated

Colin Brazile  |  First Impressions 
Rating:
5.0

Good job! See you next time.

Billy Ray Cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Wells  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Henie Backhouse  |  Overall Experience 
Rating:
5.0

Never had any problems with the staff nor the facility. Access was easy. Parking in front of the storage unit can fill up at times.

Jonathan Deveaux  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Henie Backhouse  |  First Impressions 
Rating:
5.0

The check-in process was smooth and quick. Thank you!

BRIDGET AWOLOWO  |  First Impressions 
Rating:
1.0

Your manager is very rude and inappropriate. Disrespectful, and a embarrassment to your company. Not happy at all

Oscar Ramirez  |  Overall Experience 
Rating:
5.0

I was really taken care of here. Michael was magnificent as usual and absolutely gorgeous by the way! Lol Thank you for an excellent experience. See all next time.👌😉

SHERYLON CLIMAX  |  Overall Experience 
Rating:
3.0

I had a truck and two storage units. For the storage unit I asked the staff person what were the hours for the storage unit and they told me 6 AM to 10 PM and I was in the back loading up my storage space and at 8 o’clock this was Friday the doors locked so that was a little disappointing because they said till 10 PM he didn’t specify on certain days it’s different hour and why would Friday be 8 PM

Antoinette Gibbs  |  First Impressions 
Rating:
4.0

The only problem I experienced was that worker forgot to put my worker's name on the access list, told me the storage was accessible till 10 pm, that night, but my worker wasted gas and time to deliver a load to the storage at 7:00 pm, and you were closed. Please include Theodore Diven to the access list and include an access card. Thank you.

ROY BIONDI  |  First Impressions 
Rating:
2.0

There were men outside waiting to steal our stuff as we unloaded. Called the office and female said they are not in charge of that. Having security and better system of allowing anyone to enter would be better

Richard Garcia  |  First Impressions 
Rating:
5.0

Online checkin made my move easier

Wanda Winn  |  Online Move In 
Rating:
4.0

It would be nice if the staff made sure to inform the customer of things that will cause them to have to return to the counter only to have to wait in line again. Them not doing that for us caused us to be delayed an hour and we ultimately had to pay for extra time on the truck that we wouldn’t have otherwise.

Carrie Adkisson  |  Overall Experience 
Rating:
5.0

I love Uhaul, going thru such a hard time and they were really nice to me about pulling my stuff out. I'll do business with them anytime I need it. and I recommend uhaul to anyone that needs to move!

ANTONIO EDISON  |  Overall Experience 
Rating:
5.0

I got locked out of my storage unit after hours and everyone was so wonderful and helpful to me thank you so much!

Karin Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor Villegas  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brandon Molina sperry  |  Overall Experience 
Rating:
5.0

Always friendly always there to help you their smiling faces make you feel special they have helped me in so many ways they have took the stress of paying to much I am really so happy with them thanks a million

Blanca Rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACOB YOUNG  |  First Impressions 
Rating:
3.0

Communication needs a bit of improvement!

Ema Cervantes Cueva  |  Overall Experience 
Rating:
5.0

They were very friendly and meet my needs.

Gloria Gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander Reece  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nissa Taveras  |  Overall Experience 
Rating:
5.0

Muy buen lugar especialmente que tiene un area para donar cosas o obtener segun la necesidad

Ariel salgado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arianna martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor Bernardo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VANESSA FANUA  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brig Medina  |  Overall Experience 
Rating:
5.0

All staff was friendly and professional.

Deegan Peterson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLARENCE LASEIGE  |  Overall Experience 
Rating:
2.0

Having a well lit storage has its downfall. Many different visitors may see the storage items without the owner knowing.

Andrew Desiniotes  |  Overall Experience 
Rating:
4.0

Some of your staff are strickly employee only. The access to after or before office hours does not work when I need it

Edwin Santiago  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRITTNEY WILSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Loren Cabrera  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

sheila Parrish  |  Overall Experience 
Rating:
4.0

Facility is very well maintained. Staff is very helpful and friendly. My hat goes off to the housekeeping crew for all of their hard work that rarely gets acknowledged. From the supervisor Alma Q. for addressing issues head on and very fairly, to the CST's that put their all into making the storage experience as pleasant as possible. Although thanks are rarely given. Kudos UHaul for exceptional service, that is is no longer the norm!

Lorena Tweedy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert Aguirre  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edmundo Gonzalez Aragon Jaso  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bertha Rangel  |  Overall Experience 
Rating:
5.0

Quick n easy! Thank you! ☺️

Mariaelena Amaya  |  First Impressions 
Rating:
5.0

Hands down one of the most seamless experiences with storage and truck rental I have ever experienced. The staff was super helpful and the facilities on site make moving and storing an easy experience! Definitely will be recommending this location to friends and even use again!

sean smith  |  First Impressions 
Rating:
5.0

I had very good vibes all the time! Thank you

RICARDO JOSE COLIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER ANGDAHL  |  Overall Experience 
Rating:
4.0

Keep up the good job.

Czar Lontok   |  First Impressions 
Rating:
5.0

Thank you

Paul Guevara  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael MCkorn  |  Overall Experience 
Rating:
5.0

Easy access, quick sign up, very friendly and kind staff, second time using this location and I will go back if I ever need to

Haley Kerr  |  Overall Experience 
Rating:
2.0

Major roof, LEAKS, the anti-theft alarm system, doesn't work, and not enough light. In National City CA, (a town that get only 12 inches, of rain a year) a major roof leak shouldn't, happen. That's poor and deferred maintenance; that cost me hundreds of dollar's, plus inconvenience, With return trip to town, to handle it. The whole floor flooded. Myself and a lot of renters, suffered greatly. The alarm system works sometimes and is not dependable. It work when I first moved in. But, I asked for help, with and received, a cold shoulder. My unit, I was dark, so I would bring flash lights. Ms Sabrina Felix, is a step above, most people in customer service, and suggested I get a dolly because my truck had no ramp. (2 of my items were well over 125 pounds each). Ms. Felix get a 5 stars rating. Bye for now Mr Thomas Mccullough P.S. Ask me about my U-haul, truck rental that I returned on 12/11/2021

Thomas Mccullough  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jocelin Velez Juarez  |  Overall Experience 
Rating:
2.0

A few homeless individuals were staying in their unit after hours, sleeping inside. I reported this issues several times and nothing was done to address or resolve the issue

Yossi Ahmad  |  Overall Experience 
Rating:
5.0

I set the alarm off because I entered my code on the wrong keypad. Could u possibly invest in a drink vending machine?

Keri Aldana  |  Online Move In 
Rating:
5.0

Top notch service

Osamudiamen Ogbeide  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin Treumer  |  Overall Experience 
Rating:
5.0

Up to this time I have never needed a storage unit but when I did it was very convenient.

Kimberly Adams  |  Overall Experience 
Rating:
5.0

The gentlemen were great!

Montrula Donaldson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan Morales  |  Overall Experience 
Rating:
5.0

It was a swift, painless process and the location was clean and easy to get into. Staff was very helpful and friendly.

Haley Kerr  |  First Impressions 
Rating:
5.0

1300 Wilson Ave., National City, CA has a professional and friendly staff. I have rented trucks and storage space from and never had a problem.

Prentis Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Nevin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sherlyn flowery  |  Overall Experience 
Rating:
5.0

Friendly front desk staff, efficient, and great service

Esmeralleda Sainz  |  Overall Experience 
Rating:
5.0

Thank you for helping me with my storage needs

Hilda Ortiz  |  Overall Experience 
Rating:
5.0

The national city staff was awesome whenever we had any problems they took care of it immediately. Great team over there.

stephan lawrence  |  Overall Experience 
Rating:
5.0

We rented a storage space for a few months, my overall experience was a good one. I have no complaints.

Jay Martin  |  Overall Experience 
Rating:
1.0

Did not have my storage available at location I reserved Had to drive to another location. Luckily the representatives at new location were helpful. This move was the worst experience made possible by Uhaul online and customer service.

Ruby Hunter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ralph Jack  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Raymond Perez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Key  |  Overall Experience 
Rating:
5.0

Really good Service

Hector Guerrero  |  First Impressions 
Rating:
5.0

All in all was a good experience staff was great always maintain a good clean facility recommend it to anybody keep up the good work Louis formica

LOUIS FORMICA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Max Lozano  |  Overall Experience 
Rating:
5.0

Highly recommended

Andrew Tafelski  |  Overall Experience 
Rating:
1.0

La Supervisora de ahí del centro de National city es una Racista grocera y por supuesto lo va negar pues por su posición abusa de ese cargo Además No es nada amable ni cordial y ni siquiera se toma la amabilidad de Saludar No se su nombre pero se que es la Supervisora y por ese motivo saque mis cosas de ahí Deverian de poner gente menos prepotente que No traiga sus problemas personales a su trabajo porqué por la cara que tiene Se nota que No es Feliz y que feo que lo hagan sentir así a uno !!!

Sara Diaz De Leon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathy dulce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glenda Villa  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ERIC DEGUZMAN  |  Overall Experience 
Rating:
5.0

Was a customer out of state here for 3 years. Returned to retrieve my storage items and was expecting some type of storage damage. ie rodent, mildew etc. To my amazement, my stored items was just as I had originally stored them. This place is Awesome, their facilities are the best I have ever seen. They truly have Pride and Professionalism in the care of their facilities. Not to mention the Excellent customer service. I think their maintenance and cleaning crews deserve a much needed raise for their contributions to the Uhaul brand.

eric fountain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony Gurney  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason Gilliam  |  Overall Experience 
Rating:
5.0

Our Rental specialist was very kind and knowledgeable. He was very helpful. I apologize. I forgot his name. He was patient as well.

sherlyn flowery  |  First Impressions 
Rating:
4.0

Sabrina was great, very helpful and great customer service

CLAUDIA CALDERON  |  First Impressions 
Rating:
4.0

Little bit expensive but worth it for the security

zachary huntington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Turcsanyi  |  Overall Experience 
Rating:
5.0

I thoroughly enjoyed my time with your company. Thanks for everything!

susan jeter-kennedy  |  Overall Experience 
Rating:
4.0

I thought the facility was secure until someone broke into my unit. Overall, it seems to be pretty secure. The facility is well lit.

catherine burks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Arnedo  |  First Impressions 
Rating:
2.0

While the workers were nice, every time we went to our storage, our card malfunctioned and the alarm went off. We ended up getting new cards nearly each time which was frustrating since the cards didn’t work—even after employee assistance. I personally went 5 times to the office and my husband went at least this many times if not more as well just to get access to our unit we prepaid for in advance. This card malfunction also caused us not to be able to enter the facility after hours, which difficult when working during the day. While it was nice to get the first month free, it was more hassle than expected.

Sarah Connolly  |  Overall Experience 
Rating:
4.0

The only thing I didn’t like was how my price went up twice in a year , I was never told my price would ever change .

Datresse Parrish  |  Overall Experience 
Rating:
5.0

You all did an outstanding job !!! ❤️😃

timothy plunkett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guy Skord  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Selena Collins  |  Overall Experience 
Rating:
5.0

Everyone was very helpful. Carlos was especially helpful: he was very professional and patiently answered all of my questions. He made sure that my new storage unit fit my needs perfectly. The facility is very clean, modern and secure. Thank You!!!

Patricia Holden  |  First Impressions 
Rating:
5.0

Keep up the good work and whichever one lots of blessings and God is good

Joaquin Macias  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Helton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Israel Salcido  |  Overall Experience 
Rating:
1.0

Complete nightmare! Storage unit that I rented was already locked and occupied and the reason the next day given was it was a glitch in your system. We called the general manager to advise of the issue and was told there was nothing that could be done Sunday evening so I had to drive truck back home. I called the owner of the company and left a message and still have yet to hear from him after leaving detailed gripe. I moved my stuff to my storage Sunday evening and was not able to unload my rental truck and received no help until the next day. The worst service I’ve ever encountered with a truck rental and storage facility. I had to take off of work the next day losing a day’s pay to resolve the issues caused by your company and I am extremely unhappy with your service and will comment on yelp as I always do with “terrible” customer service. Last but not least I was given a truck that had absolutely no gas in it and my first stop I had to make was to a gas station which was also my first experience with a truck rental company.

Leverne Handsbur  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jackie halbritter  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Henry Pai  |  Overall Experience 
Rating:
5.0

The place is well kept, everyone is very nice and helpful.

Leticia Navarro  |  Overall Experience 
Rating:
5.0

Excelent

Jose Bravo  |  First Impressions 
Rating:
1.0

Customer service representative was poor. I asked if there was any sort of discounts for military members since I am deployed and needed a place to place my stuff since we no longer have a house in San Diego. The representative said no they can’t do anything for me even though I let him know I could send him proof I am active duty and my wife had her dependent ID. It’s unfortunate but I understand that some companies have no respect or empathy for military families. Overall just getting this short term and will move my stuff somewhere else first chance I have.

Alan Llamas  |  Online Move In 
Rating:
5.0

Moving my stuff into your facility was extremely easy. I was so impressed with the cleanliness and ease of the operation. Customer service was very helpful. And I couldn't believe all the supplies that were available to help me in my transition with the move. I also appreciated the use of your cart. The space I was given was on the first floor near the door. So it was so easy to move everything. I was also very impressed with your security system. What an amazing experience!!! Moving is always so difficult, but you made it so easy. Antoine, who owns Brains and Brawn Moving and Packing in San Diego highly recommended that I use the U-Haul at National City for all of these reasons. I understand he is at your location almost every day.

Katharine Bryant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Hoey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcelo inghber  |  Overall Experience 
Rating:
5.0

Was pleased to see the storage facility Well clean and maintain always had cards available for my use staff was very friendly manager and general manager were exceptional and willing to work with me when I needed to change units appreciated the effort and dedication the staff members put forward to ensure my continued patronage and satisfaction

CIARA AIELLO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erin Donnelly  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Scott Stewart  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Coryene Rudolph  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie Concepcion  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet Adkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Bell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Rubalcaba  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bethany Versoza  |  First Impressions 
Rating:
5.0

Very satisfied, thank you all🥰

Sylvia Pecina  |  Overall Experience 
Rating:
4.0

Helpful staff

Wayne Brown  |  Overall Experience 
Rating:
4.0

Great customer service and well kept facilities

Romy Coelho  |  Overall Experience 
Rating:
5.0

Very professional and knowledgeable

CLARENCE LASEIGE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Llaneta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Waldy Rodriguez  |  Overall Experience 
Rating:
3.0

J

Laurence Naranjo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHARETTA BROOKS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rossendo Ramirez  |  Overall Experience 
Rating:
5.0

Manager handled my problems great person only one out 10 that gave me help with my issues thank god for. This man🥰

Terrie Williams  |  First Impressions 
Rating:
2.0

Some of the Staff is so rude. Not everyone but there are a few ladies that have helped us before and were incredibly rude and had a poor attitude. We rented uhaul equipment from another location because this location made it seem like we were a burden

Chase Redinger  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

gloria gaytan  |  First Impressions 
Rating:
5.0

I wasn’t able to get there until right before the office closed, but the staff were still very helpful and helped me get my unit. It was always clean when I visited the facility. Any time I had questions about my contract, they were able to fully answer them.

Erica Preston  |  Overall Experience 
Rating:
5.0

I would like to thank alma for her hard effort to keep my sister and my stuff secure and made effort to get our stuff to us in a timely matter and God bless you and we will pay you back just as soon as we can

Kathleen Hackley  |  Overall Experience 
Rating:
5.0

The process was super easy from reservation online to walking in and finalizing the paperwork. Great customer service!

Leticia Navarro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marinadawn Songster  |  First Impressions 
Rating:
1.0

It was a horrible experience very unprofessional I had to drive all the to ramona and back to NC

George Ramirez  |  Overall Experience 
Rating:
5.0

Para mi fue una gran experiencia trabajar con ustedes en mi mudansa desde San Francisco asta San Diego rodos me trataron muy bien y me ayudaron en todo muchas gracias- “ uhaul service. Los presios exelentes y acsesibles.

MANUEL CABRERA  |  First Impressions 
Rating:
4.0

Every staff was very kind and helpful. The facility was very clean and well maintained. The only issue I had was the elevator. There is only one, so wait time could be a little long on heavy traffic days.

KENNETH FREEMAN  |  Overall Experience 
Rating:
5.0

Having moved 3 times in the past year - once across country, I have visited a fair share of U-hauls and this facility is not only the best in SD but the best I've seen in CA. Clean, safe units and helpful staff. We had storage at 2 others U-hails in SD and chose this one, the furthest away from us but hands down the cleanest and best run!

VICTORIA NORMAN  |  Overall Experience 
Rating:
5.0

This facility was very clean and well maintained. The cleaning crew kept the place very clean but were never intrusive.

Catherine kircher  |  Overall Experience 
Rating:
5.0

The facility was immaculate. The staff are friendly and helpful and made sure I was taken care of.

Keith McCleskey  |  First Impressions 
Rating:
3.0

When i arrived to the unit there was no lock inside so i had to purchase one from walmart

Madison Podes-Tolchin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Brosky  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ashley Rodriguez  |  Overall Experience 
Rating:
5.0

Great staff, Super helpful .. The elevator and parking location were not very customer-friendly. Very long walk and super slow elevator really drug out our move-in.

Greg Freyberg  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Veronica Espinoza  |  First Impressions 
Rating:
5.0

Amy was very welcoming and acknowledged each customer that came into the store. She did an outstanding job walking me step by step through the process of finding the storage that was right for me and showing me how to access it.

KENNETH FREEMAN  |  First Impressions 
Rating:
5.0

Always worked with me on late payments.

Edgar Escorcia  |  Overall Experience 
Rating:
4.0

I really liked the free one month storage and three day lease with the truck. I moved from Arizona to San Diego and it went smoothly. Lots of locations to choose from.

Aliyah Carson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmin Montanez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angelique Brooks  |  Overall Experience 
Rating:
5.0

Staff is always so helpful. Units are perfect for all the things i need to store away.

Efrain Soto  |  First Impressions 
Rating:
5.0

Only downfall is the stairs are emergency exits only so you have to wait on the one elevator to go to other floors. The place gets the job done though.

Aaron Cooney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donasia Brown  |  Overall Experience 
Rating:
1.0

I request for a large unit, insteadI was given two smaller units. I couldn’t fit all my stuff.

Ramesh Ratnappan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

matt bottorff  |  Overall Experience 
Rating:
5.0

Pay your employees a liveable wage. They take good care of your business and your clients, and you, in turn, should take care of your employees. Pay your employees well.

DIANNE ORELLANA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Abney  |  Online Move In 
Rating:
5.0

Amy & Mitchell were extremely helpful and friendly. I was greeted as soon as i walked through the door. Great customer service 😊

Irene Bracamontes  |  First Impressions 
Rating:
5.0

Storage experience was good. Ubox has not been as good. Poor communication and delays.

Krish Maharaj  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT VALDEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina Calawod  |  Overall Experience 
Rating:
3.0

I stored my things at this facility for 2 years and after a year the manager gave me a 25% discount because I’d been there a year and it was when covid started so that was very nice. When management changed I for an email that said they would not be offering that discount any longer. I asked why and they said because they have a new manager and he doesn’t want to honor it. I was pretty upset. I told them I would leaving the facility and I was told that I would have to get my stuff out before the next bill due date or o would be charged for another months even though it was going to be only 2 days past my due date. I reserved a uhaul truck to remover my things and when I got there I was told that I would have to provide a phone number of someone I know that wasn’t with me to be able to get in touch with someone I’d I stold the truck! She said that they get a lot of trucks stolen from that area, National city, and that is a policy there. She said that they would HAVE to be able to tak to someone and if they didn’t answer the call I would have to give them another number for someone else! I was so upset to be accused and called a thief but now on a Saturday morning at 7am they want to disturb someone I know who doesn’t even know anything about my move to verify they know me and will be contacting them in case I steal a 15foot uhaul truck!?! The woman at the front was very rude and highly unprofessional she does not know how to explain policies without accusing or offending a long time customer. After I told her how ridiculous this was she said or my manager can sign off on it. I said ok I would like to tak to your manager he came out and was very aloof and didn’t seem to care about anything and he said the same thing until I said but she just said you could sign off on this and then he said “ok” and then walked away!!! After getting the truck i was told it was ready and it had the keys in it so my son took it and went to the back to start unloading my things and then an associate parked behind my car with another uhaul truck and said this is your truck. I said that we already have our truck but he literally could not understand what I was saying and when he finally got it he said I will walk over there and drive the truck back to the front and as he walks away he said very loudly the F word very angrily!!! Unbelievable! It also did not have the dolly that I rented either and when I went back in to tell them the same woman said just Take one that is displayed in the front outside, very unorganized and not helpful at all. So part of my experience at this location was great with the old manager. They are now very unorganized and don’t care about their customers. I am so glad I am not giving them any more of my money. I have used uhaul for years but now I will go to a different company for all of my moving needs.

Genowa Dunlap  |  Overall Experience 
Rating:
3.0

Does everything have to be done through an app? You already have all my information and now you need to take my data information for free too? What else are going to try to bleed me dry for? Other than that, the staff was lovey and gave very good service despite the slave wages you’re obviously paying them. Regards

DIANNE ORELLANA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyle Hurley  |  Overall Experience 
Rating:
5.0

None

Christopher Trimble  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Music  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

herve blondel  |  Overall Experience 
Rating:
5.0

Great customer service

VIRGINIA ESTRELLA  |  Overall Experience 
Rating:
5.0

Blake is amazing! He saw I was very frustrated with trying to organize my moving plans and went above and beyond to take care of all my needs.

Richard Holte  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Max Bojorquez  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Stephen Woerner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica Scott  |  Overall Experience 
Rating:
1.0

Staff couldnt find my reservation. Then I was given another unit which is in the furthest possible place from the elevator. The person in the unit next door was very sketchy and had clothes all over the place. It almost looked as if he lived there

Feliciano Hernandez  |  First Impressions 
Rating:
5.0

Friendly & knowledgeable staff i the showroom.

Kelly fazil  |  First Impressions 
Rating:
1.0

Had a very hard time contacting the office to check out and the online checkout didn’t work, so my checkout got processed late. Tried to contact multiple times to find out if I needed to check out before a certain date to not get charged for the following month or if they would prorate. Got charged an extra month because I never got an answer and when I finally went to get my stuff out the elevator was broken. Asked for a money back on for this month as I am moved out was told someone would get back to me and still have yet to hear anything. Terrible customer service, yet this would be very to rectify. Will not be recommending to anyone.

Brett Benham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcela Garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tarina Golly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRADFORD EMERY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron Cook  |  Overall Experience 
Rating:
5.0

Excellent experience! Manager was especially knowledgeable and well organized. Will definitely use again

TERI ANN SKOGLUND  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RALPH SANCHEZ  |  First Impressions 
Rating:
5.0

Clean safe and helpful staff

Camille Shilling  |  Overall Experience 
Rating:
5.0

From the moment I called, I was treated with great service. The over all service was excellent. I would recommend U Haul. I’ve used private storage in the past and also your competitors. Yours by far was the best. Thank you for allowing me to store with the best. Respectfully, Lee Morgan

Wanda Morgan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yandrika Delgado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

esmirna bello  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gameliel smith  |  Overall Experience 
Rating:
5.0

excellent business, great customer service at this location keep up the great work!

AJ DAMARO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thomas Israel Shapiro  |  First Impressions 
Rating:
4.0

my move out date was March 6, 2021. i have that proof.

Rebecca DeLatorre  |  Overall Experience 
Rating:
5.0

I wanted to say that one of the greatest storage places have ever been is the U-Haul you guys treated me good and you guys help me so much thank you so much for that convenience storage moments of my life and thank you for all the services you gave me

Samuel Rodriguez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

roberto rangel  |  Overall Experience 
Rating:
5.0

Alma was extremely helpful and patient with me I really apreciate the help in this very difficult time in my life thank you!! Sincerely, Christina Sarah 619-733-3577

Christina Sarah  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raquel Llamas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trindad Martinez  |  Overall Experience 
Rating:
4.0

Reserving the moving truck & changing time of pickup was no problem ... every person I came in contact with via phone/person were amazing & when I ended storage contract they thanked me for using UHAUL for my storage/moving needs !!

Esther Zepeda  |  Overall Experience 
Rating:
5.0

I left because I recently got a house and my wife is pregnant so I have the storage and need the extra money. My experience with the storage was excellent no complaints. Will definitely recommend it to people who need storage.

Colen Bedworth  |  Overall Experience 
Rating:
5.0

Customer service was kind and friendly. They were very helpful.

Deborah Weisblat-Dane  |  First Impressions 
Rating:
5.0

All the staff was very professional and friendly. Definatelly I will recomend U Haul at Wilson Ave. Thank you very much Sincerely Sal.

salomon estrada  |  Overall Experience 
Rating:
5.0

It’s been a rough year for my family & I, mainly due to COVID. We have lost everything so please know I am forever grateful for Alma for working with me to retrieve what little we have left in our lives. I didn’t care about any clothes and or any materialistic items just my babies pictures and awards. It’s all I got. Thank you guys for always being professional & even compassionate.

Denise Long  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN FOXWORTH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Esmeralda Rios   |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chao Ma  |  Overall Experience 
Rating:
5.0

Shout out to Sabrina Felix. She is knowledgeable and made my rental process pain free. To the powers that be SABRINA needs a huge promotion. She deserves 2👍👍 Outstanding.

Dean Blair  |  First Impressions 
Rating:
5.0

Excellent customer service and the facility is exceptionally clean and easily accessible!

Geri Didier  |  Overall Experience 
Rating:
5.0

I was very happy there the new manager is the best.very good sevrice6 thank you again

Carol Potter  |  Overall Experience 
Rating:
5.0

Sabrina has excellent customer service. She was very knowledgeable and helpful to meet my needs.

Kelly fazil  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

roshelle asoy-Daniel  |  Overall Experience 
Rating:
3.0

We had to wait in a long line to check in, which seems counter-intuitive since you advertise 24-7 storage rent and check in, and since we are living in covid time. The person who helped us kept removing their mask while we were checking in. Not safe!!! We were charged for a lock but when we got to the storage unit there was a welcome packet, including a lock, in the space. So we paid for a lock we didn't need and now we have two.

SUZANNE STEIN  |  First Impressions 
Rating:
5.0

Great U-haul team

Julio Santiago  |  Overall Experience 
Rating:
5.0

Thanks it was a pleasure

Richard Rojas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Milan Tett  |  First Impressions 
Rating:
4.0

LOVE EVERYTHING BOUT FACILITY JUST HOURS! If they could stay open a lil longer especially weekend when we have most time to move our belongings to storage cause it’s the weekend and most of us patrons have weekends off!! Thank you

Laura Kercher  |  First Impressions 
Rating:
5.0

great service all around

OLLIE HUNTER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samitea Tauai  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mirna REYES  |  Overall Experience 
Rating:
5.0

Staff were always helpful. Made my life easier. Thank you.

Esther Mendoza  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

angel garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIO HERMOSILLA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marsha deveaux  |  First Impressions 
Rating:
5.0

Your Staff was excellent , so are ur rates comparing to other places. Nice and clean place

frances angulo  |  First Impressions 
Rating:
5.0

Very friendly staff.. the employee that helped me completed the whole psocess within 10 minutes, no problems. Mow that’s what I call “getting down to business” Thank you very much

tahamon brooks  |  First Impressions 
Rating:
5.0

Thus far, the cleanest storage facility I have seen! The staff were very professional, considerate! Excellent customer service!

RICHARD SPJUT  |  Overall Experience 
Rating:
5.0

Se viaja seguro los asientos son comfortable volvería rentar buen servicio y amables bien personal

Maricela Herrera  |  Overall Experience 
Rating:
3.0

Im disappointed because, we came yesterday and told the stuff that I'm going to close my account and move out all my stuff but I still got charged today? I have 2 payments coming on Monday and I have to call Uhaul back to get reimbursement? Now, im being compromised because of that. I need that money for payments and allowance to go to work starting tomorrow Sat and Sunday till my next pay check? I could have give you 5 star if this inconveniences didn't happened? Pls give my refund ASAP so I can make my payments on time. So worried!

Rochelle Traversie  |  Overall Experience 
Rating:
5.0

La locación es muy buena y el edificio está muy bien cuidado

virginia torres  |  First Impressions 
Rating:
5.0

Personally, I like to thank U-haul of 1300 Wilson Ave, National City. I have some health problem and in this hard time of my life, U-haul helped me in keeping my personal belongings during a year or more with a minimum amount. Thank you again & again..

joel bautista  |  Overall Experience 
Rating:
5.0

Other than there should be 24 hour access it was great. Owner rocked staff rocked and facility was off the charts. A- the only reason you got the minius on the comment was no 24 hour access. I work strange hours

John Holmes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa Estudillo  |  First Impressions 
Rating:
5.0

Thank you guys big time for helping me out! I appreciate the hospitality and kindness i was giving. Most of all thank you for understanding my situation and helping me through it. Thank you!

Joshua Crowson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Gilliam  |  First Impressions 
Rating:
5.0

Vip super clean and I stay less than. A month no hustle and it’s free I was shock

Michael Narvaez  |  Overall Experience 
Rating:
5.0

Everything was so easy and not stress full at all. I had no problems and the facility is so clean i was shocked!!! Everyone is real nice and helpful. I love it thank you!!!

Trystal Bloom  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Roberto Gonzalez  |  First Impressions 
Rating:
5.0

Really large elevator, could easily fit king size bed all the way to the storage unit.

jose ortiz  |  Overall Experience 
Rating:
5.0

Friendly staff. LOVE the ‘Get the first month free’ storage rental promotion!!

Roy Seydel  |  First Impressions 
Rating:
1.0

Was double billed at ballpark and had to extend rental Wilson not notified. Social distant not working, Acting like social lazy stupid sccepted.

DAVID newcomer  |  First Impressions 
Rating:
4.0

Parking lot was so busy and couldn’t find entrance other than that the one month free drew me here Customer service very nice young man helped me.

Camille Shilling  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ariel harris  |  Overall Experience 
Rating:
5.0

Personal amable buena atención e interesados por mis necesidades

Carlos Millan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yoana woods  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Loerakker  |  Overall Experience 
Rating:
5.0

Excellent customer service received from Angie!

Geri Didier  |  First Impressions 
Rating:
5.0

Facility looked brand new. Extremely clean and the staff was excellent.

Lisette Laffoon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YESSICA MARIA PANTOJA MENDEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Hannah  |  First Impressions 
Rating:
5.0

I could not have had aby better service that what I experienced from U-Haul Moving & Storage Of National City. Their personnel was extremely helpful and accommodating. Anyone choosing their facility will be blessed and thankful for having chosen them.

Dimitri baldwin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruben Amaro  |  First Impressions 
Rating:
3.0

The location itself was great. However, when calling or returning a call from a specific question, I had to go through 2 Nat'l Customer Service Reps, was on hold for MORE than 30 minutes just to have the last Rep inform me that the local site had what they needed. One, the local site should have called me back to let me know. Two, I understand how busy you are with everyone moving, however, to be handed off to anothe r Nat'l Rep from one Nat'l Rep and to be on hold /on the phone for about 45 minutes was a complete WASTE!

Roberto Leyva  |  First Impressions 
Rating:
5.0

The girl with different nail polish was awesome. She is very knowledgable about her job.

Rodel David  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George Rodriguez  |  First Impressions 
Rating:
5.0

Customer Service is Extraordinary! Definitely Recommend this Location

kelly Garcia  |  First Impressions 
Rating:
5.0

Great facility

Steve Loerakker  |  First Impressions 
Rating:
5.0

My issues came when I finished moving my belongings into the unit. There was no instructions on how to check myself out. I also had an issue checking the truck in after hours

Erskine Edwards  |  First Impressions 
Rating:
3.0

Roaches in the storage facility

Rebecca Rael  |  First Impressions 
Rating:
5.0

Luis was extremely helpful during our visit! He even helped us switch from a unit we thought would hold our items to a larger unit that worked out so much better! He was amazing!

Jeamarie Arce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alec evence  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Soto  |  Overall Experience 
Rating:
5.0

The receptionist was very efficient

Eddie Gudino  |  First Impressions 
Rating:
5.0

Excelente servicio. Muy buena ubicación y limpieza como de hospital!!!!

Jose Hernandez-Ledezma  |  Overall Experience 
Rating:
1.0

The staff was unfriendly. The policy of having to have two phone numbers is discriminatory. The manager was aggressive and unhelpful.

Kimberly Bailey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kelly Garcia  |  Overall Experience 
Rating:
5.0

Thanks to everyone for your help. Great job!

Brenda Killian  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaron Holdren  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miguel Mendoza  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAMONA MANU  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john rietzen  |  Overall Experience 
Rating:
5.0

Very pleased with the service and the facilities. Will definitely recommend this location to others.

Jeremy Gunther  |  First Impressions 
Rating:
1.0

They gave my reserved and paid storage unit to someone else. I had to drive 18 min away after 2 hours of them “figuring it out “. I get to the storage they reserved in exchange, it has a lock after 30 min someone breaks the lock and is filled with trash .. I was offered my first month free and I still got charged , not the best experience

SHARLYN ESCAMILLA  |  First Impressions 
Rating:
5.0

Highly recommended and very recommendable to all people and to all my friends whose gonna need storage and hauling and mostly moving 5 star facilities and excellent service and security of property

Lawrence Aldefolla  |  Overall Experience 
Rating:
3.0

You can just walk right up to the door and it opens automatically without having to check in? Not secure. The access hours were restricted, which was an inconvenience. The office closed at eight, which was an inconvenience. The staff is great. Very cool and friendly people that are willing to answer questions and accommodate. They are always cleaning. The place was spotless. Everybody always says national city is gross and dangerous, but it never felt like that.

Branden Crowdus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisco Castro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Chaidez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DARRYL SHARP  |  First Impressions 
Rating:
5.0

Thank you for your assistance, if I ever need to use a storage facility in the future, I will always come back to use this facility.

Belen Durazo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Verneal Smith  |  First Impressions 
Rating:
5.0

I was able to do everything online and had no hassle! The facility itself was easy to navigate and felt like my belongings were definitely gonna be safe.

Savannah Aguino  |  Online Move In 
Rating:
5.0

Luis at the National city office was very helpful and patient with me. Thanks Luis. I’m also grateful to the staff over at the Chula Vista office for telling me about uhaul storage. Thank you Uhaul!

elssy revss  |  First Impressions 
Rating:
5.0

This facility epitomizes what service in America is. Friendly, efficient, courteous, helpful. I mean what else do you want. They are great!!!!!

Jose Hernandez-Ledezma  |  First Impressions 
Rating:
5.0

Thank you!

IRINA SERENKOVA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heidi Perry  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kenny Lucas  |  Overall Experience 
Rating:
5.0

My only issue was when accessing my storage unit the lights would go out and I would have to walk down the hall to get them to relight because they are motion-sensitive.

wendy collins  |  Overall Experience 
Rating:
5.0

The staff is friendly and the manager mark Fernandez was always helpful.

Omar Nateras  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dale Perania  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASHELY WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janette Bair  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaime Yslas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lizbeth Chapa  |  Overall Experience 
Rating:
5.0

The staff is very friendly.

perla garcia  |  Overall Experience 
Rating:
5.0

Thanks

Jose Espinoza  |  First Impressions 
Rating:
5.0

This U-Haul Facility is well equipped and organized. I would recommend it specially and because of the conveniency I had experienced . They’re pricing is very competitive And undefeated.

gene valdez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Imelda Castro  |  Overall Experience 
Rating:
5.0

Very nice, you were flexible on moving out a couple days after the due date at no extra charge

Jose G Barreda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeannette Robles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Sheehan  |  Overall Experience 
Rating:
5.0

Everybody there was Very Professional and Courteous.I with I could say that about the Mesa Arizona location . When I picked up my car Dolly,the guy helping me seemed like he was on meth.

Adrian Lane  |  First Impressions 
Rating:
5.0

Everything was great. Very clean. Always saw a janitor on site. Always felt protected . Only minus is when I was moving out (around the he 1st) i noticed homeless around the facility like they knew it’s the time of the month people leave things behind and they were snooping around and I didn’t feel safe being there with my son. Other than that EVERYTHING AND EVERYONE at this place gets 5 stars.

Elizabeth Aviles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Santiago Barbosa  |  Overall Experience 
Rating:
4.0

The staff was very helpful.

Earl Davis  |  First Impressions 
Rating:
5.0

Excellent

Carolina Sanchez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUZ ROSAS  |  First Impressions 
Rating:
5.0

A+

Omar Rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Steigauf  |  Overall Experience 
Rating:
5.0

I had a good experience using u-haul National City. I never had any issues with my storage there. The employees where always nice and helpful and the storage facility was always keeped nice and clean. I would recommend this place.

Jaime Mendoza Jr  |  Overall Experience 
Rating:
4.0

I would like to be able to access my unit until a later time without having to pay an extra fee. Other then that it's great.

leanna rey  |  Overall Experience 
Rating:
5.0

Gave comments previously. Impressive and efficient.

Scott Sheehan  |  First Impressions 
Rating:
5.0

Exceptionally clean facility including restrooms. Staff very attentive.

Felipe Rujana Hernandez  |  Overall Experience 
Rating:
5.0

Superb customer service!

Kristine Tapia  |  First Impressions 
Rating:
5.0

Thanks

Corazon Macahilas  |  Overall Experience 
Rating:
5.0

All the stuff they’re nice with the customer

Huda Polis  |  Overall Experience 
Rating:
5.0

Always like to do business with this location, very courteous people and helpful.

David Soltero  |  First Impressions 
Rating:
5.0

Everything was good and very clean.. And very secured place too

Miguel Lopez  |  Overall Experience 
Rating:
4.0

Had to wait a bit for help

laura machado  |  First Impressions 
Rating:
5.0

Very satisfied with your services. Thank u

Frank Villa  |  Overall Experience 
Rating:
5.0

Very clean , & felt like my stuff in the storage was taken care of . Thank you uhaul .

Andrea Martinez  |  Overall Experience 
Rating:
5.0

Great staffs, secially Gina / Regina.

SHERWIN BAUMAN  |  Overall Experience 
Rating:
5.0

Thank you Evan for your kindness and helping us out find the right choice for our needs. We really appreciate how fast and helpful you were to us.

Jessie Barber  |  First Impressions 
Rating:
1.0

Not ready

ada hunter  |  Overall Experience 
Rating:
3.0

I would've given a much better rating, but it is just too gosh darn expensive as compared to a neighboring storage units

Angelita Buisan  |  Overall Experience 
Rating:
5.0

Evan was informative and patient with me as I've never rented a storage room before and had a lot of questions. Fast friendly service.

Senkosol Ros  |  First Impressions 
Rating:
5.0

Good experience

Rubiel Vasquez  |  Overall Experience 
Rating:
4.0

Very helpful staff.

barrie hamby  |  First Impressions 
Rating:
1.0

I was offered a locker for 30 days, when I came to put stuff inside it was locked! Now I have truck full and will be charged extra because I couldnt get in the locker!!!

Jose Garciatellez  |  First Impressions 
Rating:
4.0

Friendly staff, helpful and courteous.

Mandie Crum  |  First Impressions 
Rating:
4.0

Would have given an excellent except that the female employes (2) could have been more helpful and sensitive. Need training in customer service.

joseph galindo  |  Overall Experience 
Rating:
5.0

Self rent feature is amazing!

Don Chae  |  Overall Experience 
Rating:
5.0

Excellent service!!

Sabrina Franklin-Anderson  |  Overall Experience 
Rating:
2.0

They attempted to add additional charges, they were unaware I had two additional free days to keep the rental or that I had one month free storage. They always seem confused about things.

davey mitchel  |  First Impressions 
Rating:
4.0

I give the customer service an A+, though the price to rent a truck was a bit high

Amoree Lamarrmartinez  |  Overall Experience 
Rating:
5.0

Manager Fred was great.And associate Luis was also very helpful.I am a returning customer thanks to Fred.And plan on staying long term now.

Julio Santiago  |  First Impressions 
Rating:
4.0

Both times that I was making line at the check out it took little long. Will be nice if the the guy that is helping the person before me gets some help, I heard some employees talking and having fun

Enrique Bernal  |  First Impressions 
Rating:
5.0

Facilities were impeccable and staff very helpful. I would return in a second.

Alex Hidalgo  |  Overall Experience 
Rating:
5.0

Excellent service.

Laura Mederos  |  Overall Experience 
Rating:
5.0

Very clean facilities and friendly staff.

Gregory Lighty  |  Overall Experience 
Rating:
4.0

Helpful.

Michael raskin  |  First Impressions 
Rating:
5.0

Everyone was helpful ,I cant remember the girls name with the long hair,but I'll tell u one thing,she was excellent an new everything I needed to help out with my move.

luke harmon  |  Overall Experience 
Rating:
5.0

Good service , and god costumer service

Blanca Jaimes  |  Overall Experience 
Rating:
5.0

Military member so the location was perfect. Was able to access my unit whenever I needed to. Anytime I had questions or concerns someone was always able to help.

THOMAS M BARRETT  |  Overall Experience 
Rating:
5.0

I always rent trucks here, excellent service, clean facilities restrooms very clean. THE BEST... STORAGE FACILITY IN NATIONAL CITY. thank you.

David Soltero  |  First Impressions 
Rating:
5.0

Evans Walters was excellent. I went to rent a 10’ truck only, but ended up getting a storage because of the great costumer service.

Patricia Caldera  |  First Impressions 
Rating:
4.0

Person who helped me was very helpful.

fortunato alfaro  |  First Impressions 
Rating:
4.0

Clean and secure.

george lorenzo  |  Overall Experience 
Rating:
5.0

The staff was almost always very helpful. Only once was a front staff member rude, for which all other staff (especially support staff) made up for in spades. Building was very clean and safe.

Amber Killoran  |  Overall Experience 
Rating:
4.0

Great service n very friendly

Brittney Wolfe  |  First Impressions 
Rating:
3.0

I was very unhappy with the fact that after I closed out my account and vacated my storage unit I was still charged for another two months

Genalynn Belmudez  |  Overall Experience 
Rating:
3.0

I would’ve have been an Excellent service if that security alarm / system was fixed. Although they had the issues for weeks now it is still not fixed. Made my entire move very difficult to do.

Suzan bom  |  Overall Experience 
Rating:
5.0

Excellent customer service and the process of getting set up with a storage unit was painless. The only thing that is a mild annoyance is the hidden fees for certain services (ex: ground level unit).

Teresa Wright  |  First Impressions 
Rating:
5.0

Staff very friendly. Storage unit very clean.

Anika Lundford  |  Overall Experience 
Rating:
5.0

Uhaul storage my stuff was safe and in good hands. Nice facility and staff was great.

Ronald Brooks  |  Overall Experience 
Rating:
5.0

Great customer service and I really like they have carts for you stuff to take up and down elevaters. Nice

VIRGINIA ESTRELLA  |  Overall Experience 
Rating:
5.0

I recently returned a truck at the U Haul located at 1300 Wilson in National City CA. The customer service that I received from Amanda was beyond excellent. She was courteous and professional.

SANTIAGO AUDITOR  |  First Impressions 
Rating:
5.0

Staff was absolutely outstanding. Excellent customer service. They did go above and beyond for me. It's so rare to get that level of customer service in 2019. Thank you VERY much.

angelyn ferranti  |  Overall Experience 
Rating:
5.0

Great experience with the facility!

christine nelson  |  Overall Experience 
Rating:
5.0

Excellent staff, location and facility. Very smooth process!

Montiqueno Corbett  |  Overall Experience 
Rating:
5.0

Ashley is the best thanks for everything 😉

Cynthia Holliday  |  Overall Experience 
Rating:
4.0

Everything was great, except moving from the u box to the storage unit. The u box was on opposite sides of the building and nobody would move it for us. That made it much harder to unpack.

Charlotte Maciejewski  |  Overall Experience 
Rating:
5.0

Great customer service, facility and process!

Montiqueno Corbett  |  First Impressions 
Rating:
3.0

Everything worked out in the end.

Zach Crawford  |  Overall Experience 
Rating:
5.0

Worked well

lew schwartz  |  Overall Experience 
Rating:
5.0

Every single time I needed to communicate with staff they were there. Each team member was friendly, helpful, and didn't seem annoyed by the customers presence. Best uhaul I've ever been to.

Sondra Morris  |  Overall Experience 
Rating:
4.0

My transaction in Maryland to California seemed very disorganized and I was always loosing almost an hour for every transaction that involved speaking to a human as it related to customer service.

REGINA CHEW  |  Overall Experience 
Rating:
5.0

This uhaul location has the best customer service!!! The staff did above and beyond what was expected. Location is super convenient and clean. I can't say enough positive things about this place!

Alise Copelan  |  Overall Experience 
Rating:
3.0

N/A

Alexis Waltemeyer  |  Overall Experience 
Rating:
5.0

Luis was excellent on everything, clean facilities, that's the reason I always come back to this storage.

David Soltero  |  First Impressions 
Rating:
3.0

Need more customers service rep. Waiting time is long to get service

Eusebio Sanchez  |  Overall Experience 
Rating:
5.0

Excellent experience with truck and storage rental, one stop shop for all our family’s moving needs.

paul estino  |  Overall Experience 
Rating:
3.0

The overall service was fair. However it was annoying when We took the uhaul to my apartment it was still locked with bolts for travel. This enabled us to unload the box right away.

Theresa Richards  |  Overall Experience 
Rating:
5.0

Thank you Uhaul!

lucia otero  |  Overall Experience 
Rating:
5.0

Very efficient and friendly staff and they make it easy to get your move done.

Andrew House  |  Overall Experience 
Rating:
1.0

First three questions do not apply to me. I used your UBoxes service and it was HORRIBLE! Everything you could do to mess up this service you did!!! I’m waiting to hear how much you will deduct mybill

Darwin Fishman  |  Overall Experience 
Rating:
5.0

great fantastic

george lorenzo  |  First Impressions 
Rating:
5.0

There seemed to be renters squatting out of the storage units. They left take their items out into the hall and hang out at their storage unit for most of the day. This did not make me feel safe.

Tammie Sera  |  Overall Experience 
Rating:
5.0

We did not go to the facility and used U-boxes that were dropped off at the house and picked up. The driver, Ashley, was incredible, providing outstanding costumer service.

Daniel Uhler  |  Overall Experience 
Rating:
5.0

Very happy customer! Great service, clean!

Isaac Garcia  |  Overall Experience 
Rating:
5.0

The service was great the place is very secure and I would recommend U-Hual to any of my friends .

lovell russell  |  Overall Experience 
Rating:
5.0

Customer service people were friendly, professional, and very helpful. Easy for us to learn the ropes--the whole place and units were impeccably clean and orderly. I appreciate the security system.

Michele Davy  |  First Impressions 
Rating:
4.0

Necesita más personal en la oficina para atender a los clientes que entregamos unidades... por lo demás excelente la persona que me atendió

Alejandro Valdez  |  First Impressions 
Rating:
5.0

Excellent customer service, friendly and welcoming staff, and a superb management team. The property was clean, well lit, and conveniently located off the 5 freeway.

jacqueline Reynoso  |  First Impressions 
Rating:
5.0

1st class service throughout. Very impressed

PETE ROBINSON  |  Overall Experience 
Rating:
5.0

Monique was extremely accommodating! She is a very valuable team member!

Natalie Jaydos  |  Overall Experience 
Rating:
5.0

Thank You Mr. ARIAS you Andrade you staff provided excelent customer service.

Federico Estada  |  Overall Experience 
Rating:
5.0

Very helpful and understanding on move out day.

Douglas Majeski  |  Overall Experience 
Rating:
5.0

Very pleasant experience with this facility.

Charles Phlegar  |  Overall Experience 
Rating:
5.0

James immediately contacted me once I completed my online reservation, from that point forward he was professional, polite and very efficient. I will use them again.

Kit Mazis  |  First Impressions 
Rating:
5.0

Great price, on time, no damage

Charles Carter  |  Overall Experience 
Rating:
3.0

Ok service

sandra gonzales  |  First Impressions 
Rating:
3.0

Friendly and efficient, but too long to check in. Need more people at desk.

pamela cortez  |  First Impressions 
Rating:
5.0

Great service! Absolutely recommend!!

Shraddha Shrestha  |  Overall Experience 
Rating:
5.0

My entire experience was excellent.

Michelle Scudella  |  Overall Experience 
Rating:
1.0

Vehicle was not only vandalised on property, but also STOLLEN after security complaints were made to upper management, and was also locked in the stairwell and staff never showed to. Worst uhaul in SD

Courtney Duntsch  |  Overall Experience 
Rating:
5.0

I highly recommend

Liliana Hernandez  |  Overall Experience 
Rating:
5.0

Evan helped us set it all up and he was the best!

Mayzie Lyn Beers  |  First Impressions 
Rating:
5.0

.

jessica kenny  |  Overall Experience 
Rating:
5.0

Ni complaints

maria vidales  |  Overall Experience 
Rating:
5.0

Monique is the best!!!!

Alesha Usher  |  Overall Experience 
Rating:
5.0

The UBox shipping process was very efficient, Uhaul kept me informed of progress a each step of the cross country trip and the delivery drivers were helpful in both ends of the trip.

Rick Groonwald  |  Overall Experience 
Rating:
5.0

Great service at a very competitive price.

Martin Isaacs  |  Overall Experience 
Rating:
3.0

We moved our things from Seattle to San Diego at a great discount. There were some issues that we had with the truck and car dolly. The running lights, and cargo lights didn’t work.

daniel schmitt  |  Reservation 
Rating:
5.0

Good customer service

francisco Manzo  |  Overall Experience 
Rating:
5.0

Yes I would tell my friends about you I was very satisfied thank you

Carmen Hunter  |  Overall Experience 
Rating:
4.0

Everyone was pleasant and helpful. Thank you!

Soretta Allen  |  Reservation 
Rating:
5.0

Very good

charlie cremona  |  Overall Experience 
Rating:
3.0

It was relatively average. The facility was fine, the ubox that I got was awful. It was in terrible condition and was falling apart.

charissa ways  |  Overall Experience 
Rating:
5.0

the staff was great .

Ken Hughes  |  Overall Experience 
Rating:
3.0

Different pricing and confusion on whether they are separate from uhaul truck rentals had me guessing. Different price quotes from reservation center to actual store varies. Signage at local differ

Eric Somera  |  Reservation 
Rating:
4.0

The storage building design/layout/access/parking isn't that functional

lori wolff  |  Reservation 
Rating:
3.0

I was told I would not be charged for October and an unauthorized payment went through on the 5th of October from Mira mesa Uhaul and Storage. How do i get a refund?

SYLVIA CUNNINGHAM  |  Overall Experience 
Rating:
5.0

Everything worked out great with my Ubox being delivered from Chicago!

Brian Hannon  |  Overall Experience 
Rating:
5.0

My stuff where very safe, and clean, just like I left it a few months ago, without worrying about the weather getting inside my unit... and the staff where very helpful and nice!!

Luz Mizhquiri  |  Overall Experience 
Rating:
5.0

The staff was very helpful and worked to get my ubox out promptly despite a misunderstanding with another uhaul office. The contents of my ubox arrived safely. Thank you!

ALEXANDRA SIMONS  |  Overall Experience 
Rating:
5.0

great service!

julie vandervoort  |  Overall Experience 
Rating:
1.0

I did not go to the facility myself, but my movers had to return multiple times as the facility could not find my reservation to have my Ubox delivered.

Charity Humphreys  |  Overall Experience 
Rating:
5.0

The staff is very friendly and helpful. Storage facility is very clean and modern. Thank you guys for helping me with all my needs.

Phillip Aiello  |  Reservation 
Rating:
5.0

It was an amazing experience with Uhall, from Virginia to Chicago and from Chicago to San Diego: from the Est coast to the West coast👏👏👏👏👏👍👍👍👍👍. Definitely 5+ start. Simplice AZ

Simplice Azangban  |  Overall Experience 
Rating:
5.0

I would recommend this facility.

Megan Gilmartin Shannon Landolt  |  Overall Experience 
Rating:
5.0

friendly and fast

Corrinne Sargent  |  Overall Experience 
Rating:
1.0

horrible communication for drop off/pick of u-haul containers. Needed multiple calls. Very unorganized.

Victorine Vermeesch  |  Overall Experience 
Rating:
2.0

Multiple employees were rude/order was wrong despite calling day before to confirm. Employee blamed me for my reservation being wrong, despite a previous employee making it for me.

Jonni Johnson  |  Overall Experience 
Rating:
3.0

I prefer the facility in Clairemont. I don't like where I had to park to unload / load. Not safe.

Scott Isaacson  |  Overall Experience 
Rating:
5.0

The staff at National City were very helpful during our move. They quickly got our car off the dolly, set us up with a free storage unit, and the location was convenient to downtown San Diego.

Jodi Southwick  |  Reservation 
Rating:
5.0

Great experience using UBox!

Thomas Ostblom  |  Overall Experience 
Rating:
3.0

I am a very dissatisfied customer with my uhaul experience. A waste of money & no compensation for what they messed up. I should have gone with a company who cared more about the customer

kaitlyn guzzo  |  Overall Experience 
Rating:
5.0

I have a storage on the third floor and i sometimes go in the middle of the night. I never feel creeped out or afraid. This means a lot to me.

Pamela Nerz  |  Overall Experience 
Rating:
5.0

Awesome first experience using a storage facility.

Philip Miller  |  Overall Experience 
Rating:
4.0

The staff was great. The space was clean and accesible.

Maura O'Donoghue  |  Overall Experience 
Rating:
5.0

Great service.

Francelia Bonilla  |  Overall Experience 
Rating:
5.0

Excellent customer service, fast, friendly staff, clean vehicles, clean facility . Im very impressed and will return and recommend to friends and family.

Siria Macias  |  Overall Experience 
Rating:
5.0

Good constant contact and sevice. Marguerite

Marguerite Delfino  |  Overall Experience 
Rating:
5.0

Very speedy and helpful service

Haley K Aran  |  Overall Experience 
Rating:
5.0

Like the quick, rental of equipment and easy return of equipment. Thanks, great friendly staff also.

Adalberto Robles  |  Overall Experience 
Rating:
5.0

Ashley was amazing!

Samuel Hartsock  |  Overall Experience 
Rating:
1.0

Despite receiving a confirmation of delivery window for Ubox, the facility did not have a driver within SD County to deliver it. Did not receive until much later. Rude staff. Poor service.

Nicole Hayes  |  Overall Experience 
Rating:
5.0

I was surprised and very impress with the service it was beyond exceptional.I will always use this facility if I need this kind of service again.

MICHAEL HENRY  |  Overall Experience 
Rating:
5.0

Great!

William Andrew  |  Overall Experience 
Rating:
5.0

I was very impressed with the service provided by Uhaul and drivers; and not only the performance but positive attitudes and friendly personalities...it was a treat to watch!

manny horner  |  Overall Experience 
Rating:
5.0

The service was excellent.

Charles Kefover  |  Overall Experience 
Rating:
5.0

I had 2 large storage units here for 1 year. On move in & move out the office staff were always friendly, knowledgeable & helpful. The facilities were always clean & organized. I highly recommend.

Angela Koury  |  Overall Experience 
Rating:
4.0

They were slow in communicating and picking up the empty container. We waited all day and didn't receive a call until 7 pm saying they would pick up the next day. Two days wasted. Unnecessary.

Mary Conroy  |  Overall Experience 
Rating:
5.0

So didn't ever stop at the facility, as I had a auabox delivered to my house in La Mesa. But honestly, the friendliness, detailed communication, clear scheduled that mes- that were honored exactly

Patrick Shedd  |  Overall Experience 
Rating:
5.0

This was an exceptional facility!!!

david koss  |  Overall Experience 
Rating:
2.0

My ubox was scheduled to be picked up on a sunday, and it wasn't actually retrieved until wednesday. There was apparently no earlier pick up times in 3 days. No discount offered for their mistake.

Robyn Lenzen  |  Overall Experience 
Rating:
5.0

GM Adam is awesome and his staff is incredibly helpful. While emptying our unit, a staff member happened by, checked the unit, and handed us our checkout statement in less than 5 minutes.

Jesse Lemire  |  Overall Experience 
Rating:
5.0

Staff was always available and helpful. Any issues or questions that I had were always taken care of and I can honestly say that I never had any major problems while renting my unit. Thanks again!!!

Steve Brady  |  Overall Experience 
Rating:
5.0

All Good!

Ruben Juarez  |  Overall Experience 
Rating:
1.0

I am sorry to report, but I did not have a pleasant experience with your company. Most of the people (not all) that I came in contact with seemed as though they may hate their jobs.

clayton gearhart  |  Overall Experience 
No reviews have been submitted for this location.

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