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TEOFILO S.Customer Reviews for U-Haul Moving & Storage of Nanuet
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clean the vehicle between uses. Lift the mat & sweep there too.
Kalicha C.The Uhaul truck was a little banged up. However, the customer service was great, you have great people working for your company.
Ricardo P.The fact that I have to park my car somewhere else is an issue then go on top of the hill and cross the street to get the rental is not something that I am use to or wanted to do. What happened to customer service. When I mentioned it I was told “well you are renting “. My answer to that was when I rent a car or any uhall it's brought to me.
Lizette D.Friendly Experienced Staff
Richard S.5 stars
Angel O.I was charged $25 for a clean up fee after my van rental. Except for some damp footprints in the back (it was rainy during move) there was no excess dust that was not in there to begin with. I have rented from this location in the past. But will find another in the future
David R.Both tires pressure low I noticed after car was loaded and strapped down
THOMAS B.Truck was not what I expected.. The belts(under the hood) were loud and made noise when i started the truck and while i was driving. The truck smelled of old sweat; probably from the last person who used it. When i made a comment about this to the person who was inspecting the vehicle, all they said was that "a million people use the trucks". not very happy whith that temark
VANESSAMARIE M.I do really like the service and the customer care
Jean kelly L.Great return service. Pick up so so
rowland T.They juggled multiple people to expedite the check-in process while maintaining a friendly positive attitude. Impressive !
Kristen R.Customers service in nanuet was excellent.
BRIANC M.Excellent service
Elfido R.I didn't know if I drop off the rental truck after hours that there is a additional charge, it would have been nice if I was told that. Other than that my rental experience was good
Ira R.recommendable
Klever P.I was not told there is a $25 cleaning fee I returned truck clean as i got it I should be refunded my $25.00
Richard B.Strap to tie car down was torn, and the application was an antique collector's car , screwed me all up
THOMAS B.Extremely friendly and great communication
Meir N.The person behind the counter mislead me with inaccurate information. I specifically asked about cleaning fees and was told the fee is $25 unless furniture or items are left in the truck. When I returned the truck I showed them that my clean up was not perfect and I would be happy to pay the $25 fee. She told me the cleanup up fee starts at $25 but would be $200. I said that's not what is posted in the back of the truck. I did not have time to argue so I left to handle this deception with corporate instead
Shimshon M.I rent , 20 times + a year and always return the truck swept clean yet I still get charged varying cleaning fees depending on how the employee can be bothered , all at uhaul Nanuet , ny , im considering using fluid or another firm as this is getting ridiculous at this point
Thomas F.Customer service was excellent
Carolyn W.Everything was fine.
Michael B.Staff were both friendly and helpful
Alberto B.Everyone that I interacted with at this site was professional, courteous and extremely helpful. The equipment is always clean and well maintained. I travel further to this location for this reason. Thank you.
Ed D.Excellent good service
FEDERICO R.Customer service was excellent. Friendly and efficient staff. Will recommend without hesitation.
Ellen G.Great Staff
George S.Staff very nice and accommodating
Dominick M.N/A
David C.Store the trailers on flat ground. My rear bumper was scraped when the trailer was being installed. Otherwise great operation.
craig M.La atención al cliente no es muy buena el personal siempre está de mal humor para atender al cliente te
Angelo L.Everything was great. The people were professional and couteous. I have rented from this location before and will again.
Curt F.I'm happy costume
Radhames G.All 3 pickup employees were professional, polite and provided the answers to my questions. The drop off employee was polite and helpful.
Robert O.The lady at the front deck was very nice!!
Brian M.None - good job!
John P.great service thx
paul D.Employees were absolutely rude. I filled the truck up with the amount of fuel the paper I got from the desk said to and the employee charged me an addition fueling fee. I will be reaching out to U-Haul customer service and my credit card company with the issue.
Kenneth G.Nothing. The staff here is amazing. I have used this location several times and I am impressed every time. They are nice , helpful, kind and friendly.
TZVIE Z.Missed the ability to wait for hitch to be install rather than forced to drop off
Douglas J.Dropped my car off the night before and it was finished before lunch the next day
Frank C.Is better than some others
Haiden K.the excellent place I recommend it
Maria P.Quick return services!
GUY G C.Respectful customer service
Nathalie S.Unfriendly. Unable to reach office via telephone
Anbiar S.Safety
Nathalie S.The promised equipment wasn't there for my family two rentals in a row. Thankfully the scheduling manager offered me diff equipment for same price, but only after pressing that I would not travel an hour to get what I needed. In addition, the trailer leaked all over my boxes (boxes that I purchased from UHaul for good money in the days before the rental.) I had to rebox everything when I arrived at my destination. Not good. Def lost money and time on this.
Lana J.The truck was in horrible condition. The drivers side door did not close correctly and my shoulder got wet driving in the rain. When I dot to my destination and opener the back of the truck, it was all wet. I had to wait 2 hours to start loading it and used plywood to keep my boxes dry.
Andrew B.The girl who helped me ( I forgot her name) was very helpful and sweet.
Kim A.the truck rental I had, was not in its optimal condition. The truck had a Transmission shift problem. Yes I do know about these things. The Gear did not shift into first.
Chana J.All good. Courteous staff.
Jude W.Nice ,polite
Wilson L.N/A
Jean M.it.They charged me for gas for no reason since I have proof when I took it and when I returned it and they also charged me for excess mileage.
ricardo L.