Customer Reviews for U-Haul Moving & Storage of Nanuet

7,610 reviews

170 - 1st St   Nanuet, NY 10954

(845) 624-0099

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(845) 624-0099

170 - 1st St
Nanuet, NY 10954

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

TEOFILO S. 
Rating:
4.0

Clean the vehicle between uses. Lift the mat & sweep there too.

Kalicha C. 
Rating:
5.0

Customer did not leave a comment.

Ashley B. 
Rating:
5.0

Customer did not leave a comment.

Patsy G. 
Rating:
5.0

Customer did not leave a comment.

Malourdes D. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
4.0

The Uhaul truck was a little banged up. However, the customer service was great, you have great people working for your company.

Ricardo P. 
Rating:
2.0

The fact that I have to park my car somewhere else is an issue then go on top of the hill and cross the street to get the rental is not something that I am use to or wanted to do. What happened to customer service. When I mentioned it I was told “well you are renting “. My answer to that was when I rent a car or any uhall it's brought to me.

Lizette D. 
Rating:
4.0

Customer did not leave a comment.

Elser V. 
Rating:
5.0

Friendly Experienced Staff

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Patricia W. 
Rating:
5.0

5 stars

Angel O. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
3.0

I was charged $25 for a clean up fee after my van rental. Except for some damp footprints in the back (it was rainy during move) there was no excess dust that was not in there to begin with. I have rented from this location in the past. But will find another in the future

David R. 
Rating:
5.0

Customer did not leave a comment.

Jim G. 
Rating:
3.0

Both tires pressure low I noticed after car was loaded and strapped down

THOMAS B. 
Rating:
5.0

Truck was not what I expected.. The belts(under the hood) were loud and made noise when i started the truck and while i was driving. The truck smelled of old sweat; probably from the last person who used it. When i made a comment about this to the person who was inspecting the vehicle, all they said was that "a million people use the trucks". not very happy whith that temark

VANESSAMARIE M. 
Rating:
5.0

I do really like the service and the customer care

Jean kelly L. 
Rating:
4.0

Great return service. Pick up so so

rowland T. 
Rating:
5.0

Customer did not leave a comment.

Patricia A. 
Rating:
5.0

They juggled multiple people to expedite the check-in process while maintaining a friendly positive attitude. Impressive !

Kristen R. 
Rating:
5.0

Customers service in nanuet was excellent.

BRIANC M. 
Rating:
5.0

Excellent service

Elfido R. 
Rating:
5.0

I didn't know if I drop off the rental truck after hours that there is a additional charge, it would have been nice if I was told that. Other than that my rental experience was good

Ira R. 
Rating:
5.0

recommendable

Klever P. 
Rating:
5.0

I was not told there is a $25 cleaning fee I returned truck clean as i got it I should be refunded my $25.00

Richard B. 
Rating:
3.0

Strap to tie car down was torn, and the application was an antique collector's car , screwed me all up

THOMAS B. 
Rating:
4.0

Customer did not leave a comment.

thomas M. 
Rating:
5.0

Customer did not leave a comment.

Catherine S. 
Rating:
5.0

Customer did not leave a comment.

Joel L. 
Rating:
5.0

Extremely friendly and great communication

Meir N. 
Rating:
5.0

Customer did not leave a comment.

Beverley H. 
Rating:
4.0

The person behind the counter mislead me with inaccurate information. I specifically asked about cleaning fees and was told the fee is $25 unless furniture or items are left in the truck. When I returned the truck I showed them that my clean up was not perfect and I would be happy to pay the $25 fee. She told me the cleanup up fee starts at $25 but would be $200. I said that's not what is posted in the back of the truck. I did not have time to argue so I left to handle this deception with corporate instead

Shimshon M. 
Rating:
1.0

I rent , 20 times + a year and always return the truck swept clean yet I still get charged varying cleaning fees depending on how the employee can be bothered , all at uhaul Nanuet , ny , im considering using fluid or another firm as this is getting ridiculous at this point

Thomas F. 
Rating:
5.0

Customer service was excellent

Carolyn W. 
Rating:
5.0

Everything was fine.

Michael B. 
Rating:
5.0

Staff were both friendly and helpful

Alberto B. 
Rating:
5.0

Everyone that I interacted with at this site was professional, courteous and extremely helpful. The equipment is always clean and well maintained. I travel further to this location for this reason. Thank you.

Ed D. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Emanuel L. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Excellent good service

FEDERICO R. 
Rating:
5.0

Customer service was excellent. Friendly and efficient staff. Will recommend without hesitation.

Ellen G. 
Rating:
5.0

Great Staff

George S. 
Rating:
1.0

Customer did not leave a comment.

YOLANDA M. 
Rating:
3.0

Staff very nice and accommodating

Dominick M. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
5.0

N/A

David C. 
Rating:
5.0

Customer did not leave a comment.

Julio P. 
Rating:
5.0

Store the trailers on flat ground. My rear bumper was scraped when the trailer was being installed. Otherwise great operation.

craig M. 
Rating:
4.0

Customer did not leave a comment.

Douglas S. 
Rating:
4.0

Customer did not leave a comment.

Shanie H. 
Rating:
5.0

La atención al cliente no es muy buena el personal siempre está de mal humor para atender al cliente te

Angelo L. 
Rating:
5.0

Customer did not leave a comment.

george V. 
Rating:
5.0

Customer did not leave a comment.

Xhevat V. 
Rating:
5.0

Everything was great. The people were professional and couteous. I have rented from this location before and will again.

Curt F. 
Rating:
5.0

I'm happy costume

Radhames G. 
Rating:
5.0

All 3 pickup employees were professional, polite and provided the answers to my questions. The drop off employee was polite and helpful.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

MAX O. 
Rating:
5.0

Customer did not leave a comment.

Adam K. 
Rating:
5.0

The lady at the front deck was very nice!!

Brian M. 
Rating:
5.0

None - good job!

John P. 
Rating:
5.0

Customer did not leave a comment.

Moshe L. 
Rating:
5.0

great service thx

paul D. 
Rating:
1.0

Employees were absolutely rude. I filled the truck up with the amount of fuel the paper I got from the desk said to and the employee charged me an addition fueling fee. I will be reaching out to U-Haul customer service and my credit card company with the issue.

Kenneth G. 
Rating:
5.0

Customer did not leave a comment.

Nicole T. 
Rating:
5.0

Nothing. The staff here is amazing. I have used this location several times and I am impressed every time. They are nice , helpful, kind and friendly.

TZVIE Z. 
Rating:
5.0

Customer did not leave a comment.

manuel C. 
Rating:
5.0

Customer did not leave a comment.

Manuel T. 
Rating:
5.0

Customer did not leave a comment.

Abraham G. 
Rating:
5.0

Missed the ability to wait for hitch to be install rather than forced to drop off

Douglas J. 
Rating:
5.0

Dropped my car off the night before and it was finished before lunch the next day

Frank C. 
Rating:
5.0

Is better than some others

Haiden K. 
Rating:
5.0

Customer did not leave a comment.

Martin F. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

the excellent place I recommend it

Maria P. 
Rating:
5.0

Customer did not leave a comment.

maryellen A. 
Rating:
5.0

Customer did not leave a comment.

Lawrence U. 
Rating:
5.0

Quick return services!

GUY G C. 
Rating:
5.0

Respectful customer service

Nathalie S. 
Rating:
2.0

Unfriendly. Unable to reach office via telephone

Anbiar S. 
Rating:
5.0

Customer did not leave a comment.

LEE Y. 
Rating:
5.0

Safety

Nathalie S. 
Rating:
2.0

The promised equipment wasn't there for my family two rentals in a row. Thankfully the scheduling manager offered me diff equipment for same price, but only after pressing that I would not travel an hour to get what I needed. In addition, the trailer leaked all over my boxes (boxes that I purchased from UHaul for good money in the days before the rental.) I had to rebox everything when I arrived at my destination. Not good. Def lost money and time on this.

Lana J. 
Rating:
1.0

Customer did not leave a comment.

Christian P. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
3.0

The truck was in horrible condition. The drivers side door did not close correctly and my shoulder got wet driving in the rain. When I dot to my destination and opener the back of the truck, it was all wet. I had to wait 2 hours to start loading it and used plywood to keep my boxes dry.

Andrew B. 
Rating:
5.0

The girl who helped me ( I forgot her name) was very helpful and sweet.

Kim A. 
Rating:
4.0

the truck rental I had, was not in its optimal condition. The truck had a Transmission shift problem. Yes I do know about these things. The Gear did not shift into first.

Chana J. 
Rating:
4.0

All good. Courteous staff.

Jude W. 
Rating:
5.0

Customer did not leave a comment.

Yitzhoc M. 
Rating:
5.0

Customer did not leave a comment.

jean renald B. 
Rating:
5.0

Customer did not leave a comment.

Emlin J. 
Rating:
5.0

Nice ,polite

Wilson L. 
Rating:
5.0

N/A

Jean M. 
Rating:
5.0

Customer did not leave a comment.

Moshe L. 
Rating:
5.0

Customer did not leave a comment.

Nadia D. 
Rating:
1.0

it.They charged me for gas for no reason since I have proof when I took it and when I returned it and they also charged me for excess mileage.

ricardo L. 
No reviews have been submitted for this location.

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