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Nick HerrmanCustomer Reviews for U-Haul Moving & Storage of N Manchester
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very efficient. Quick/easy/painless. This location is a short ride from my home, and I will be back for any of my related needs. Excellent. :)
Shannon FranklinThe trailer I rented was worn out. The latch had worn too the point there was a quarter inch wear spot from the latch in it, making it quite difficult to open. I oiled the wheels and the tracks for the door, but the bearings are worn out. It took me 20 minutes to work the door open so I could load the trailer! I reserved a 6x12. Just one. When I checked my reservation on the app, somehow I had TWO reservations. I called and asked to please cancel one, as I'm not licensed to haul doubles and BOTH reservations were canceled. This was, absolutely hands down, the WORST experience I've had to date with uhaul. I called this morning to inform uhaul about the condition of this trailer, and I had a callback. There is nothing more annoying than getting a return call where you answer and are immediately put on hold. With the wrong department! Please do better. Moving from NH to MO was stressful enough...I really didn't need more.
KIMBERLY MAYEveryone was very courteous and the whole transaction was Seamless
Tim AikenJesse Hussey notified me quickly when a part needed for my hitch installation would be arriving late, and helped reschedule my appt in a timely manner as I had only 1 additional day after the install to move across country. When my lighting kit was also not a match, he was able to set up a hard wire install at a sister location to ensure I would be able to stick to my schedule. He made a very stressful situation a lot easier to handle and made sure I was all set when I went to pick up the trailer the following day.
Ashlyn ParkerI always received the the very finest quality service at UHaul on Hooksett Rd, Manchester NH.
Craig McQuade | Overall ExperienceMy reason for the below average score is 1. We moved out of our storage unit this past Sunday we did let them know in the office yet they were still trying to charge us for another month and tried to charge the card every single day. We are lucky we didn’t have no money on that card. 2. When we were moving out of the storage unit we realized that there was a leak from the unit above and it completely ruin my new mattress and was told a manager would call me the next day. No one ever called but they did call to tell me my card was declining even though they shouldn’t have been charging me. Told her we moved out and they were still trying to charge she said she would make sure they didn’t try to charge again but guess what that same night they tried to charge again. When I asked the woman why a manager never called about the mattress she said I will have them call you. And guess what? A week later and still haven’t heard from a manager about my mattress. I am a hotel manager and would never make a guest wait this long for a call back. This is so unacceptable and someone definitely needs to speak to this manager
Jessica Moreno | Overall ExperienceQuick and simple drop off. Very convenient!
kim marcheseI have used this facility before. The customer service is commendable. They have always catered to my needs and with complete satisfaction. I highly recommend this place.
Bruce MardinNothing, Jesse was great.
DAVID WILLIAMSStaff at hooksett rd location manchester nh very helpful and professional
Kathleen Marie Nasta | Overall ExperienceJesse was extremely helpful and professional
Christopher Pfeiffer | Overall ExperienceRan into a problem where the uhaul system would not take my temporary Mass drivers license. It is a valid license while I await the permanent license to come in the mail. This caused significant stress however the employee who helped me did come up with a work around so that I could get the trailer. Employee was patient, polite and helpful but seems to be a problem with uhaul system that it won’t accept a valid temporary license.
Douglas WinslowJesse was very friendly, welcoming and gelpful. Great customer service!
Kim Branderhave better locks available for locking the trailer to the ball/hitch, according to the employee who helped me, he said Uhaul does not sell those locks. I had to go to a third party to get one. Other than that, great service, and trailer, it got me across the country without a problem!
Daniel ScalzoThe trailer was extremely dirty with mud and smelled like manure when I opened it from the location I was moving from. I had to clean it myself. Just make sure equipment is clean before handing it over to a customer.
Manfredis VillatoroStaff was awesome at both locations! Pick up and drop off. They made it nice n easy. Thank you very much
PAUL MCCARTHYBoth gentlemen who were there when u picked up and dropped off had great attitudes and were very polite and helpful.
Joshua Farringtonthe rachet strap was starting to fall apart on the trailer.
Daniel SymanskyNot a thing at this location. Have rented multiple times (trailers) at this location over the past month plus and everything has been excellent.
Douglas WinslowThe guys were very helpful when helping me pick out a hitch for my Tesla and letting me borrow a electrical adapter.
Scott DuvalJesse is absolutely great. He’s always been helpful and accommodating anytime we rent from this location.
Ashley DubeTruck wasn’t ready and was stuck. Had to help get it out after waiting for them. Incorrect mark for fuel gauge and charged me for fuel upon return after we took photos and proved it was right.
Crystal ChampionThe two men on duty were very helpful. They did not inspect the truck at all upon delivery - which I found surprising.
Marc WeinerThe gentleman who checked me in was really great
Scott PetersonStaff was really friendly
Clinton LapointeJesse the store Manger is great his works hard and is a great value to you location. I think it be hard to replace him so I give a raise .as I am in construction and can't find good help
William CoutureVery helpful associate. Quick pickup and drop off
Christine FajardoReturn of the unit was easy and effortless. As simple as the rep said it was with a follow-up receipt in the email.
Brian JarvisHi, the truck was fine. The steering wheel and the cab needed to be cleaned. The interior was not acceptable dirty and not attended to. Otherwise ,the rental was fine. Thank you!
MICHAEL SEVIGNYWindshield filthy. Door gasket failing. Front staff took at least 10 minutes to even show up from the backroom. Front staff did not retrieve the rental or even check it's condition or lead me to the vehicle (was expected to back out of narrow and tight parking space with very limited backup space.) Basically the morning service agent was apathetic. Afternoon drop off was easy and painless albeit very backed up.
alex delI am not sure if the mileage cost was stated in the information, but a notice stating that you would be charged for mileage also would be nice. When we rented from Penske we did not have to pay for mileage. $250 for 6 hours is ridiculous.
Allison ButtersNothing to improve upon from this rental. Employees at pickup and return were quick and pleasant. Excellent experience.
Douglas WinslowTruck was older and had a exhaust leak which ended giving me a really bad Headache. The Staff was extremely friendly and Professional. Location was well stocked with several different ideas for your moving needs...Inside was Extremely Clean, including the Bathroom. I would highly recommend this location for your Moving and Rental Needs!!!
Jill LukasikStaff was not friendly and outside was not clean and orderly as was Willow Street location
PAUL LUPOJesse went above and beyond to locate the equipment that was needed and got the hitch installed right when we needed it, despite me waiting until the last minute. Thanks again Jesse!
Dennis BuckFriendly, helpful customer service.
marc cullerotPick up was quick and hassle free.
Henry GoetschTrip from Manchester, NH to Charleston, SC: Did not receive any of the equipment we requested, truck smelled of cigarettes and was extremely loud and clunky and had close to 200k miles on it. We were billed the wrong truck which turned into a nightmare trying to return it. Thankfully Jessie from the Manchester store was able to help us settle it all and receive a partial refund. He was the only positive review we have for the experience.
GaVIN CookEasy and fast pick-up process.
Steve flynnNothing much hooksett store small but convenient for me thank you for your help
Gary RaymondServices provided at this location were excellent. Noah, Jesse and other staff members were extremely helpful! Their hard work should not go unnoticed! Thanks very much! Best regards Phil
Philip St CyrNothing to improve on, you folks did a top notch job.
Robert BerryFirst, a praise for Jesse the Manager - he made the experience excellent! The truck was kind of well-worn, and a bit of a challenge to drive, but it sufficed.
Robert O'SullivanI have rented from this location several times. They are fast, friendly and make it easy.
Betty CorimerIt can get busy at the service desk at times. Add another person to the job.
Russell BoyntonI was very pleased with the service I received at this location. The service rep on duty was friendly, efficient, and very helpful with getting my trailer rental attached, secured, and properly tested. Returning my trailer rental was fast and easy. I will definitely use this location again in the future, and I would recommend this location to my friends and family. Thank you!
John PietlickiNeeded more desk help.
Gail EllisNothing. The young lady that rented to was very friendly and had our paper work done quickly. Our return was just as pleasant.
DARLENE TSIORBASNothing to improve. The manager was very helpful when I arrived to pick up as was the young trainee when we returned the vehicle. Really excellent customer service!
Peter WalshThis was my first time renting a truck. Toi was amazing, even securing my cell phone, I left in it. She was training a pleasant young gentleman, Ishmeal. I complimented him, and she said he's doing well. Very encouraging, for him, I'm sure 😊
Carrie KarpinskiRichard was a huge help in arranging things for us. The morning of our rental, we realized that we needed a box truck instead of a van since we needed more room than we initially thought to bring stuff up to our daughter's wedding which was 3 hours away. Richard made the change, and coordinated this so that we could drive the truck to Maine, and then back when we were done 4 days later, which is not the standard protocol. That was a huge help to us, and allowed us to make this work. He also saved us a little money along the way. He claimed to be a "problem solver", and that's exactly what he did.
ken greenspanHad a phenomenal experience! The guys were very helpful, one was training as well and the trainer was patient and kind. Overall best experience from any uhaul center I’ve used.
HANNAH HAMILTONI was quite disappointed in the size of the storage unit (very small) for the price. It wasn’t going to work for us so I canceled the storage space and only had it for two days…. But charged the entire amount. The first day we couldn’t even access the space because our cards hadn’t worked. Very frustrating and very disappointing. Felt like I was taken advantage of in a time of crisis. Thanks for nothing….
Jennifer Spaulding | Overall ExperienceRobert was great to work with. Very knowledgeable, friendly, helpful. Thank you!
JEFFREY KLAUBERT | First ImpressionsJose, Kenny & Riley are life savers!! Jose saw me slowly emptying my 5x5 storage unit & offered help. In 30 minutes, they cleared it out & neatly loaded the van. I offered to pay & they did not charge me. I was thrilled. I’m extremely impressed with U-Haul & these exceptional employees!
Denise Bailat | Overall ExperienceRiley was great
Edward Connerty | First ImpressionsMade my storage and moving process a lot easier than it could have went. I also am happy to say I ended up lucking out and got a 5x10 unit for free month because I rented a uhaul truck and got a deal with renting a unit. I only needed the unit for a few weeks so it worked out perfect and the employees were all very helpful and knowledgeable about their jobs. The closing of the unit went smooth and I am very happy.
Andrew Hadley | Overall ExperienceJose helped me with my storage unit and was very kind and polite. The staff all seemed to be friendly and helpful. There was a miscommunication with my truck rental and had to be returned sooner than I thought and was behind with my move, but Jose helped me make my frustrating move a little smoother and was able to let me finish with what I was moving which was helpful. I would recommend them to anyone for storage or uhaul rentals.
Andrew Hadley | First ImpressionsThis facility is spectacular and so well maintained. Great staff very knowledgeable! Riley and Rob were so helpful with getting my truck and storage closed out. They went above and beyond to help me with whatever I needed. I will be recommending this location to everyone!
Gage Payne | Overall ExperienceA well tuned company!! Very friendly and professional!!
gary cowette | First ImpressionsNo elevator and the garage doors locked before I could get my stuff unloaded. If I had known it was second floor and no elevator I would not have leased this space
Robin Luciano | First ImpressionsVery convenient and secure.
Janet Hansen | Overall ExperienceA great facility with friendly people. Only leaving because I’m moving away.
TODD PARKER | Overall ExperienceAlthough a little expensive otherwise no complaints
AUDREY PERRY | Overall ExperienceRichard was extremely pleasant and helpful. He was very pleasant to deal with!
Cheryl Musser | First ImpressionsJose was great. Very helpful and helped with getting storage unit set up and carried moving supplies to the car for me. Great experience!
Scott Lewandowski | First ImpressionsVery polite and accommodating
AUDREY PERRY | First ImpressionsGreat customer service. Clean.
Joel Rogers | First ImpressionsRichard had an incredible personality and awesome customer service. 10/10 stars. 😎💯
kevin marino | First ImpressionsRichard, the manager at the store was extremely helpful during our move and storage needs. He pointed us to all the supply needs we had and even helps us bring it all to our car. Thanks Richard.
yvon Gagnon | Overall ExperienceWonderful experience!
cathy nye | First ImpressionsThanks Rich! You and your entire staff were excellent! I’ll be back again.Bought a condo in Merrimack so it’s a bit to far but will be expanding my small business and will definitely be using u again.
David Brock | Overall ExperienceThey were all polite and helpful.
David Brock | First ImpressionsFantastic, friendly people in FL and NH. It was so easy to pack up the U-Haul box in FL, and unpack it a week later in NH. The total cost was HALF of the quote from Upack. Highly recommend U-Haul box!
Paul Sullivan | Overall ExperienceThe management and staff are very helpful
Michael DiPesa | Overall ExperienceIt was not easy to get a hold of the office over the phone.
Andrew Mayer | Overall ExperienceGreat facility
robert bielawa | Overall ExperienceThis storage location goes above and beyond to make their customers comfortable and confident in their product!!! Derick and his crew get a hats off to a clean, secure and dry storage, thank you guys!
BRIAN NORDSKOG | Overall ExperienceIt was a given that my possessions were stored safely and I had ready access to them; I never lost peace of mind because of it. Having the flatbed carts and large door was also extremely helpful.
Anne Skolnick | Overall Experience