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Brad W | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Muskogee
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall I had a great rental experience. When trying to input my destination, the employee was not able to find the u haul location nearest to my home, so instead just noted 'Austin' and said I could call 800-326-4020 when I got back, to sort out a return location. The woman who answered the phone at that number today was about as helpful as a load of manure, and said I could not change the return destination to a different nearby city, or I would have to pay a destination change fee of approx $200. So I instead called the main phone number, where the secretary there was extremely helpful, and transferred me to the scheduler, who did change the return destination for me, free of charge. Solution oriented people are awesome. Illogical, petty tyrant donkeys are not.
Adriane MAll went smooth. Staff was very friendly.
James GGreat people you have working there !
Frank O | Overall ExperienceExceeded all expectations well done y’all!
Michael M | Overall ExperienceOverall service was very good,
opaline d | First ImpressionsRental experience was great. The only negative was that I had to wait a few minutes when I first arrived. BUT I understand because everyone was busy working on a trailer.
ROBERT HPaying $244.46 for a storage unit I used for 9 days was outrageous. Almost getting charged for a full 3 days for a uhaul was crazy when I extended my rental for only 2. The guy working the front worked out that price for and it was cool. I'll never rent out a storage again. That's money wasted for me.
Danica MPut jacks on 6x12 trailers
trey tn/a
Connie HThe lady seemed like she didn’t wanna really be there. The guy was super helpful and answered all my questions.
Courtney F | First ImpressionsThe place where I picked up the truck was in great shape. The attending person clerk was very helpful and accommodating. Great job. My only complaint is the functionality of the U-Haul app. It is not user-friendly. It did not save me any time it took me longer to reserve the moving truck that I needed then it would if I was in person, not a fan of the app from a rating of 1 to 10 on the app. I rate it a zero.
Szabi SMake sure the mileage reading and gas tank readings are accurate. In defense of the representative, this is an older truck with 150,000 plus miles on it and the odometer was difficult to read and the gas guage reading was inconsistent. I drove the truck less than 10 miles and put in 5 gallons of gas just to get it to where it showed what it read on the paperwork before I left.
Chris EOnly one person doing reservations so with a few people in line it took a while to get waited on. When it was my turn, I was well taken care of.
Jesse PVery professional.
danny jGreat employees too. Jeff was always able to answer any questions and concerns I may have.
KIMBERLY R | Overall ExperienceThat door on my truck was so hard to open that it took two of us to do it I don't know if the wheels are out of adjustment but that's the tightest U-Haul door I've ever had
Alice RLate night activity in the parking lot by some of the outside storage units was quite sketchy at times. A lot of cars would show up and leave their engines running with headlights off while other cars would stay by the entrances the same way as look-out. We felt very uncomfortable.
Michele O | Overall ExperienceGreat Customer Service 😂
micheal cThank u Jeff an Marcus y'all were very helpful.!
courtny h | First ImpressionsI took a trailer back and everything was great, excellent experience. Later that day I returned the 20' truck. Pulled up and parked where the signs told me to, under the canopy so it can be cleaned and looked over. The young man that helped me with the trailer was leaning up against a post at the canopy on his phone told me that I would have to find someone to check me in because he was on break.The workforce has become lazy. If I told a customer that at my job Id fired. PLEASE WASH THE OUTSIDE OF THE TRUCKS.
Anthony PThe whole U-Haul Team at the Muskogee location was the BEST I’ve ever dealt with. Will use again and will recommend to everyone. Thank you!
Toni TMy expectations were exceeded considerably. Both gentleman were eager to help and explain the process. They answered my questions without making me feel dumb. Customer service was top notch!
Michael M | First ImpressionsEasy drop off with friendly service. Definitely reecommend!
Donny GThe vehicle was in poor condition. It was clear the vehicle has been in an accident and was not fixed prior to my rental. Additionally, the driver side door would not even close all the way making it unbearable to travel over 60mph.
Jordan HMarcus had excellent customer service.
larhonda mExplain the check out procedure, and check-in procedure for mobile when checking out a truck. They did not go over the rental contract before we left, so I was in shock about the truck only having a quarter tank of gas until I read over the contract. For check-in, I got the text for check-in, but did not read it as I was driving and didn't know I needed to check in on mobile before I locked up the truck and put the keys in the after hours dropbox. Luckily the drop-off location was awesome and check me in the next morning.
James HU-Haul trailer personnel are generally very helpful - this rental was no different. Encountered great personnel service picking up trailer at Muskogee OK and dropping off at Lewisville TX. Thanks to everyone for your help - especially in getting me in and out quickly at Muskogee as I was running out of time.
Bill SGreat customer service. Greta people and they were very helpful.
TREVON HSpeed of service needs improvement. I waited 20 minutes just for him to pull up my info. I understand waiting maybe 5, but 20 seems a little excessive. I will say once i was helped, the process was quick and easy. I had no problem with my contract and payment for the rental
Anna Gthe person toni was extremely rude as i returned the truck i failed to look up and see this is we’re u return the truck so i parked it we’re i got it so miss toni decided to get snd attuide with me her tone of voice so i had a bad experience
garry sI had a reservation for equipment and when I arrived there was no equipment. My reserved trailer as rented to some one else. I had to pick up a trailer along my travels and then I was charged double for a one way rental!
daniel dGreat experience.
JOHN RThe auto transport unit I rented had one of the front ratchets and webbing not working. Had to try to adust 2-3 times while traveling to adjust and get the webbing back on the right front tire. Thankfully, the other ratchet and webbing held firm.
Robert BHonestly U-Haul storage was freaking amazin, that place is awesome, climate control, boxes, tape, The works. They made everything so easy it wasn't even funny and the people there are nice. What more can you ask for?
William L | First ImpressionsGreat experience. Friendly.
Dalene M | First ImpressionsThey handle me with so much care I appreciate everything Toni and staff did for me thank you! Highly recommend
Breann H | First ImpressionsVery respectable people I highly recommend
Breann H | First ImpressionsGood
Troy TGreat service
SHERRI LThe employees didn’t know how to process our rental that was used through the app process. The workers were not friendly and the whole place smelled like weed.
Angela HThe gentleman who helped us, was one of the absolute best, customer service representatives, I've ever come into contact with. He was professional, informative, caring and respectful. 💯 5⭐️stars. I'll recommend yal at every turn..
Bernard SNothing needs to be done!
Erving WGreat service Thank you very much
Derek G | First ImpressionsI can’t think of anything to improve that place. The lady and the man that work there were very friendly and accommodating.
james oThe man that assisted us overall mood/personality was he didn’t want to be there, poor customer service interaction. The girl that did not wait on us and was helping another customer, welcoming acknowledged customers when they came in friendly.
Jana MTry to get the staff to act a little more professional and be more business-like
Michele OMost of the information we went over in the store I had entered online. It slowed the store process.
Frank RLady missing teeth was rude. I was quoted online for $156 if I brought it back to Norman U-Haul. She ended up charging me more by $50 or so. She was also rude to the other employee sitting next to her. She was a know it all smart ass who shouldn't be working up in the front.
Marcus WBecause they took money out of my account for fall, and I was already moved out and they lied and said I wasn’t sending out different days and dates didn’t give me my money back
ofaysha l | Overall ExperienceCharged me twice, which I’m still fighting. In the truck there was a piece of material that would cover the gas pedal.
Karen MThe only trouble was I had to change trailers, and they did not change the trailer number on my invoice. So caused a bit of a jam when trying to return since they were not the same. But called and the manager took care of the situation for me quickly.
Catherine SThe equipment rented to me was faulty. And the representative was too lazy to correct the matter by renting a properly working piece of equipment. He didn't even take the time to check that my connector was in proper working order. However, he did have time to put blame on my vehicle in regard to being at fault. I ended up wasting 1 1/2hrs., and $25 on things that I did not need to replace like a connection adaptor and bulbs. I had to drive the entire time using my hazards in the middle of the night. IT WAS A CRAP NIGHTMARE! It was found to be faulty wiring at the time of returning the equipment. Before leaving the drop off location, with permission and witness of a different U-Haul worker, I connected a different car dolly to my vehicle and found everything to be working great. I would strongly recommend sending my CUSTOMER SERVICE REPRESENTATIVE in for re-training, to say the least. Disgusted!
Nathaniel FProcess was smooth & friendly. Couldn't ask for anything else.
Lou SNo one told me I was going to have to disarm an alarm, so I set it off.
RACHEL A | First ImpressionsI rented a truck and a car hauler. The truck was great but the car hauler had a low tire -- only 20 lbs PSI. My uncle noticed it immediately and filled the tire. Another tire was down 10 lbs. If my uncle hadn't noticed that tire I could have had a blow out. I was traveling back to Idaho- over 1300 miles!! I feel that the guy who rented that car hauler was overly negligent and there could have been very serious consequences -- like my life! That's not ok. My uncle was very upset because he knows what happens when there's a low tire like that. And, honestly, it scared me to think that your employee, who knew that I would be traveling that far on my own, would be so careless. Don't you have a certain list of things that need to be checked before you rent something out? Luckily my uncle took care of the problem, but that is not ok to be so careless. Shame on you for not training him better. Shame on him for being so careless with my life. How do you know he won't do the same to someone else who might not catch it and have a serious accident as a result. Sounds like a pretty hefty lawsuit in the making, if you're not careful.
Patti FGreat customer service.
LARHONDA MThey were extremely helpful when I explained my disappointment in my experience at Terrell, Texas, specifically, Scotty’s Liquor Pak. They were discontented to hear what had taken place and how rudely I was treated.
DARLA MThe staff member I was helped by drove a b.a. avalanche and was more than great. He really helped me through a few struggles having nowhere to go with my stuff and having my truck late.
Tenessa f | First ImpressionsSean Reynolds’s has helped me with the right storage container indoors and climate control is a must I consider him a friend and brother in the motorcycle community and I love our facility here in Muskogee ok would not use anybody else
ricky j | First ImpressionsThey handed me keys to a vehicle where the batter was dead, they took around 30 minutes to get me keys to another vehicle so it started to cut into the time that I was able to have the vehicle for.
Cierra OThe staff was friendly but not knowledgeable. Each process was painstaking because nothing could be accomplished the first time. It took multiple attempts to get efficient directions on how to properly access the unit, multiple attempts to keep the unit paid for correctly, multiple attempts to properly exit the unit. A call to the division head just manage a storage unit. It was a truly taxing experience.
lashaun e | Overall ExperienceWas locked out a couple of times due to their system not accepting my automatic payment. Apparently the manager said my bank alerted UHaul as fraud! Makes it inconvenient when I have 2 littles and I’m trying to run in and out of my unit but have to take them ALL THE WAY TO THE FRONT to have them help and sometimes the office isn’t open because it’s after hours! Also we were infested with bugs multiple times! Manager did help when he was made aware! Just aggravating!
Carissa C | Overall ExperienceRight hand mirror was loose Wouldn’t stay in position.
charles mGreat customer service and enjoyed driving the truck, It was clean and well maintained!
tammy lfriendly and fast service
terri mThe gentleman that helped me was awesome Sean have some great staff
Laniya V | First ImpressionsVery easy rental and return process. I will always choose this location for my moving and storage services.
Lisa HThis location has more equipment, and fast friendly service. I would recommend to anyone! John in Oklahoma
john vVery helpful
Cherhonda MReservation was not honored for storage unit that I confirmed was available for me. Suspicious activity in parking lot after dark, did not feel safe.
Michele Oit was both convenient and a blessing to my life .
mallisa h | First ImpressionsI don't think its I had to pay for a another months storage, when I have nothing in there, took it all out , on the same day rent was due , so I didn't think you'd charge me again . I would like a refund
Janet M | Overall ExperienceWe also rented several Uhaul vehicles throughout our storage rental agreement and were met every time with helpful, professional employees. Our storage unit was located inside the large facility which was always clean, easily accessed and secure. We will definitely use Uhaul services again.
CATHYE R | Overall ExperienceI'm so thankful u had one available for me to rent so I could store my stuff thank you so much
Brandy H | First ImpressionsThe manager on duty was extremely helpful and courteous. We will return as customers.
jerri s | First ImpressionsBest place to store my stuff....Friendly staff and very helpful.....Would rent here again if in need in the future....Very Happy...
Othella E | Overall ExperienceStaff was either rude or incompetent. There were 3 loading or unloading bays on one end of the facility and they had 2 of the 3 bays blocked with trucks for rent instead of parking the trucks out in the lot! Simply stupid to park there for no reason.
Greg L | Overall ExperienceWe have found U-Haul to be our go to for trucks, trailers and storage. Wether it is moving across town, picking up a mower, or moving out of state U-Haul is the company to use.
Patty K | Overall ExperienceMuskogee has a wonderful manager Sean and his staff was wonderful Very kind and polite I really enjoyed having a storage with them I knew my stuff was safe and if I was late I received a message in case I forgot about it I rented from them several times before and I tell everyone about you and what a great manager and staff they have If needed I would rent again from Muskogee U-Haul Again thank you all Lucinda Glass
lucinda g | Overall ExperienceSean is the best! Along with Marcus and the others!!
Brent C | Overall ExperienceOnly issue I had was with the app but it was minor and store manager rectified it. No complaints. Highly recommend
Stephanie W | Overall ExperienceIt's awesome
gina w | First ImpressionsI believe the managers name is Shawn. He was always a great help if I had any problems
OLLIE F | Overall ExperienceCustomer service was great they helped me thur a issue with the units and the manager on site helped me with the refunds and switching units they was all really helpful
Leonard J | Online Move InAll employees were very helpful and professional.
Alton C | Overall ExperienceSean was very accommodating. He helped me turn in several vehicles in the midst of a horrible personal dilemma. All of his staff pitched in to assist. Everyone was courteous, warm and friendly.
Heather W | First ImpressionsSean and his staff were extremely informative & helpful. I would hands down recommend them.
Jackie C | First ImpressionsThe staff at this location, goes over and beyond for you. They understand your situation and don't judge you for it.
Niki W | Overall ExperienceSean and everyone there were always ready and willing to assist and answer any questions I had. I have been dealing with them since September of 2022 until now and they have been awesome. As long as they are there I'm going back.
bongiwe m | Overall ExperienceThe manager was awesome an helpful
Ty W | First ImpressionsStaff is very courteous and helps me pick the best storage unit for my needs. Would definitely use U-Haul for all my storage needs and will tell everyone that I know.
Johnathan P | First ImpressionsFolks here have always gone above and beyond to take care of us. Sean and his crew are awesome!!
Diana N | Overall ExperienceI really like the staff They are kind and helpful The building is well taken care of Very clean I would recommend it to everyone
lucinda g | First ImpressionsOutstanding Customer Service
carol s | First ImpressionsGreat service from this facility and staff! Shawn and his staff were great!
Anita J | Overall ExperienceThey told me to send a. Email when clean and ready to close the account. But when i did it took them a month to two months to close the account .
Jessica B | Overall ExperienceJoshua was great
Alton C | First ImpressionsI know that the belongings in a truck get auctioned off.... where will my truck buy
Ronnie R | First ImpressionsThe gentlemen who were there were very helpful, friendly, and knowledgeable.
Misty P | First ImpressionsFriendly and helpful staff
nathan p | First ImpressionsAwesome facility and staff !!!
James J | First ImpressionsI have used U-Haul in Muskogee numerous times for storage, truck rental and moving supplies. Sean and his Team have been great to work with. Sean has always gone above and beyond to make sure I had all I needed, and I would highly recommend the Muskogee U-Haul dealership.
Rusty J | Overall ExperienceIt was super convenient. The staff went above and beyond to help and were very friendly. This has been the best storage experience I've had!
Amie S | Overall ExperienceWe had a very positive experience with the UHaul storage in Muskogee, OK. Sean is a great very personable manager. Very good experience, thank you. Judi
judy l | Overall ExperienceThank you!
Jacqueline J | Online Move InI was supposed to turn in my rent truck I got from you guys an I was hours behind I still have an am turning it in today
Hilary M | Online Move InWorse experience of my life.
vernika r | First ImpressionsMy sister gave very high recommendations. My first visit was excellent.
Pamela S | First ImpressionsI just moved out of UHaul Moving and Storage of Muskogee because I closed and began move for my new home. I had all my home furnishings stored there since Aug 2022. It was an amazing experience. Nowadays, many businesses seem to operate by doing bare minimums-NOT UHaul Moving and Storage of Muskogee. Because of Sean's leadership, the staff is extremely helpful and want to excel by providing the best possible service to the customer. The facility is always very clean, including the restrooms. The staff pay attention to details and it shows. I rented a 26' truck from them to move my stuff to my new home and the truck was immaculate, sterilized and clean. Sean and his staff have provided my family and I with an exceptional storage and truck rental opportunity and I give my highest recommendation to UHaul Moving and Storage of Muskogee.
Sidney G | Overall ExperienceStaff very kind and helpful in selecting my storage needs. They made economical, convenient, and helpful suggestions.
bongiwe m | First ImpressionsThe manager, Sean Reynolds, is very knowledgeable and runs a very orderly and competent operation. His staff are great too, probably due to Sean's leadership and drive to excel. The entire facility is always very clean and up to date. Sean and UHaul Moving and Storage of Muskogee, OK have my utmost confidence and highest recommendation.
Sidney G | First ImpressionsLoved the pull in access
Lori R | Overall ExperienceSean has done everything he could to help us and went out of his way to aid us. He is wonderful.
Donald R | First ImpressionsOne of the kindest office staff I've ever met. Customer service is excellent!!!! I will continue to recommend to others!
Kristen R | Overall ExperienceI've been doing business with UHaul for near 50 years now. I can't remember 1 bad experience I've encountered. Always there for the customer. Keying the Muskogee Oklahoma Main street location is extremely easy to do! The facility is conveniently located, well cared for, offers "everything" pertaining to moving families or business and everything in between. The Crew at this location are exceptional stellar in both their knowledge and customer service. I always feel good during and after the using their equipment. I trust them 100% and recommend them to everyone needing equipment, advice, dependable availability of anything needed to move, tow or store something these are the "go to" folk.
Robert C | Overall ExperienceSean and his crew were a pleasure to work with. Always very helpful and polite. I will recommend this facility to everyone I know!
Valerie B | Overall ExperienceMarcus wilhkter was very nice helpful
KRYSTLE M | First ImpressionsEveryone I've dealt with at Uhaul enstow confidence in my choice of self move. I remain a loyal customer, as my father was.
Robert C | First ImpressionsI highly recommend this facility. Very tho is neat, clean. Staff is friendly, professional. Manager Sean extremely helpful and courteous and made our move so easily! Highly recommend.
Kang H | Overall ExperienceThe people were very friendly and helpful with everything!!!
SAMANTHA M | Overall ExperienceI will recommend it to everyone it's clean safe and kind staff I loved it and if needed this is where I would go
LUCINDA G | Overall ExperienceEverything was great
Wolanda M | First ImpressionsOverpaid and was offered a certificate. Tried to get resolved same day.
Stephanie R | Overall ExperienceShawn does a great job and is very helpful.
LOREN F | First Impressionsi understand everyone has a child to get home to or just because you have 10 minutes till closing time to be rude and rush me out the store. i forgot his name but i’m assuming he’s the manager of the store. you have to be nice and respectful at all times and he was not friendly at all.
BRIANNA L | First ImpressionsSean was very understanding and curious. Went out of his way to make things right myrna Payne
Myrna P | Overall ExperienceLove the staff! Soooooo helpful!
Anita J | Overall ExperienceLove Love Love this place!
Anita J | First ImpressionsThank U for everything. U were a Godsend
john g | Overall ExperienceA fast,easy and very friendly staff. Would recommend to anyone
Rhonda S | First ImpressionsI greatly appreciated the facility and the staff. Anytime I needed help I could count on them. My only complaint is that you can’t contact them by phone. When you call the phone number you get connected to the toll free number.
Denise H | Overall ExperienceAn overall Great experience!!!!!!!
Gary Y | Overall ExperienceSomeone stole my unit before I could get my lock on it. I reported it to management he fixed the problem without any issues. He was amazing The staff is always friendly and courteous.
Shannon B | First ImpressionsWe have used Uhaul multiple times in different parts of country but this location is by far the BEST we have seen ever! It is very stressful to move but Manager Sean also Jeff have made our move so much easier! They are friendly, knowledgeable, helpful. The entire staff is friendly, efficient, everything is clean, organized. The location is managed very well we can tell. I highly recommend this place to everyone. Thank you Sean and staff!
Kang H | First ImpressionsMr. Reynolds went above and beyond to help me and my family transition. His problem solving ability and excellent customer care helped to reduce the stress of this monumental move. And I quote, "it's ALL about the customers" exemplifies the core values of a business world that easily forgets whom they serve. He is an invaluable employee. Also, of note, a young man named Ryan helped with the truck return. He embodied the same principles as Sean. This is an excellent facility. Not enough can be said.
Steven S | First ImpressionsThe Staff is amazing! Sean helped this 70 year old woman make a move of 50 years! It’s great! And he puts the U Haul and customers first! He’s kind and knows his business! He needs a Hugh raise!
Anita J | First ImpressionsU have really appreciate staff
Anita B | First ImpressionsSean the manager has always been awesome to work with.
Rusty J | First ImpressionsN/A
Alexandria L | First ImpressionsThe staffing were very friendly and knowledgeable. They helped and showed me everything I needed to know. Good Job.
Leonard F | First ImpressionsI love using this storage
LUCINDA G | First ImpressionsAfter much of the apartment complex I live in burned down and we were all left homeless, U-Haul offered free 1 month storage for those of us who could salvage some belongings after the fire. This is extremely beneficial. My apartment didn’t burn so I can retrieve and store many items.
Joanna L | First ImpressionsNice people that work here. Friendly & Hassel free renting a unit from these guys.
sheryl c | First ImpressionsSean was VERY helpful, knowledgeable, and friendly. He helped me choose the right size storage units I needed and gave me a recommendation for a mover which worked out great. Thank you Sean!!
william b | First ImpressionsSean is awesome and so are the crew
Toni E | First ImpressionsSean and team are great!
Michelle C | First ImpressionsThank you so much.
Debbie a | Overall ExperienceThere was no lighting inside the storage unit itself, it was an outdoor unit. The unit had a raised edge 9 to 12 inches (sloped) that was above ground level, this was a major obstacle, I had to make a ramp to load/unload my rollable items into and out of the unit. The locking mechanism was a latch from a U-Haul truck as it used to be a truck box. The mechanism bound up due to clearance issues, and the lock I bought could not be used. The staff was well aware of this issue throughout the many similar units onsite. However taking a grinder to the mechanism to provide clearance for operation, and to facilitate the use of the supposedly required lock that must be used was never a consideration. In short your locking mechanisms and required use of your locks needs to be addressed. I cannot use your lock and would rather rent elsewhere to alleviate this problem, and the ussue of not having a 9 to 12 inch ledge between the ground and deck of the unit at the entrance. Otherwise the unit met my needs. Staff allowed me to use my own lock because I could not get their lock to fit the door locking mechanism...
Mark P | Overall ExperienceAwesome Customer Service!!!!!!
Shavondah A | First ImpressionsVery helpful staff and love the facility!
Leigh A | First ImpressionsAll the team members that I had spoken to was very helpful and answered all of my questions.
Gary S | First ImpressionsAll the employees were knowledgeable, efficient, helpful, and friendly.
Debbie V | Overall ExperienceVery friendly and clean
Sarah f | First ImpressionsThe staff was very helpful and polite Everytime I had went in their was someone always cleaning or it was very cleaned Very nice staff I appreciate the staff and even the cleaning guy was polite I would recommend it to everyone and if needed I would go back again Thank you for a beautiful experience
jeremy d | Overall ExperienceOur unit was broken into and several things were stolen and a mess! The manager was not helpful at all! I’ve been trying to get ahold of someone from corporate and can’t seem to get anyone ! The manager just gave me the 800 number! He’s been giving me the runaround for 3 weeks about the video footage! I am just going to let the police department and my insurance company figure it out! We were told this was very safe and secure! Whoever got in our unit was in there for a long time!
Sandra F | Overall ExperienceNever could talk to store always had some from call center that was difficult to understand or talk to. Been with that storage since opened and device over all dropped. Mover out mostly because of never getting ahold of store and told too many stories managers would make deal but corporate made me feel like trash. I work in hospital and have been treating Covid patients since this hit lived in camper to protect others at first that is why used storage unit if the way Uhal treated me and my stuff during Covid for being on the front line is how Covid nurses get treated for taking care of Covid patients then fear for humanity
demmick r | Overall ExperienceJeff and Sean and the crew are great people
JOSHUA H | Overall ExperienceCynthia was extremely helpful
brian s | First ImpressionsWas very pleased the only reason I moved out was got a larger place so have room to store it there.
matthew o | Overall ExperienceVery friendly.
Heath D | First ImpressionsThe lady that checked me out was very sweet.
Patricia K | First ImpressionsThe staff went above and beyond the standards of help. I was extremely impressed with the manager of the facility. I would recommend this facility of any one that I have ever dealt with.
LINDA T | Overall ExperienceThe staff were very friendly and helpful.
LES W | First ImpressionsThe staff was very helpful and informative and very friendly. Much more helpful then the St Louis facility where I picked up the truck.
William H | First ImpressionsThe only thing that I believe would need to be done would be cleaner bathrooms.
ETHAN A | Overall Experiencelots of help and very friendly
Henry B | Overall ExperienceExcellent, friendly staff and provided great service. Very pleased with staff and facilities.
Kathy J | First ImpressionsI accidently reserved too small of a unit. The staff upgraded me with no problem and were very friendly.
Mary K | First ImpressionsSuch a joy these days to do business hassle-free.
Monica L | First ImpressionsI was overcharged $50. The day I rented the storage unit, I stated I only needed the unit through August 24. I was charged for the unit through September 28. When I looked at the bill, I asked why I was charged $150 when it should have only cost me $100. I was assured I was misunderstanding my bill. Getting this survey now because my rental agreement is over confirms I was overcharged by $50. Am I still able to get a refund for the extra $50 I was charged?
kimberly o | Overall ExperienceTried for a week to call and make a payment and it kept sending me thru the automated system if making a payment I will talk to someone or not make it at all!
Thomas C | Overall ExperienceThank you for putting safety first
VICKi S | First ImpressionsThis uhaul has a lot of convience factors and love the layout. The customer service is nice, professional, and helpful when needed. Thank you
Isis B | Overall ExperienceAlways nice and helpful. Would always go the extra mile if I needed help with anything.
christine p | Overall ExperienceOnline system is terrible. Two times the system could not find my reservation and contract I had printed copies for the storage unit and trailer.
floyd s | First ImpressionsThe reason I gave an average rating was because calling the store was not always answered by store personnel (Probably because they were busy and set the phone to be answered by the call center). I asked if they had a waiting list I could be placed on. Answer was "no", so I had to go in every couple of days to inquire if a storage unit (5 X 10) was available. Persistence paid off. Store personnel were always friendly.
Bill M | First ImpressionsThe customer service from your toll free number was horrible and not helpful.
Tiffany L | Overall ExperienceThe owner of this location is truly a good man.
April S | Overall ExperienceWould use you again if I needed to.
Denise H | Overall ExperienceThere’s were out of roaches in our stuff when we picked them out.
Shiheria A | Overall ExperienceUnit i was assigned was already rented and locked, the gentleman did get me another unit, but now I am unsure if my auto pay is still set up, and I had to run to walmart to buy a lock even though I had been promised one upon move in.
Benjamin P | Online Move InI needed a bigger storage space So I got 3 5x10 This was a problem when u are trying to store large furniture
Judy M | First ImpressionsGo in office to rent and not online
Alrika C | First ImpressionsI never used the storage. Found a house and didnt need it
VIRGINIA R | Online Move InVery great service, and polite.
CEDRIC M | First ImpressionsThank you so much for helping me through these tuff times I really appreciate you guys I will definitely recommend this place to my friends and family
yadira a | Overall ExperienceHis name tag stated he was the owner ... He is freakn awesome! He went above & beyond and I appreciate that!
Amie G | First ImpressionsGet door no. 4 fix please. There were a lot of people loading and unloading today. I actually came to drop some stuff off and had to wait because all the doors were in use already. Other than this issue all was okay.
Harry W | First ImpressionsExcellent staff
rebecca s | First ImpressionsGreat service!
Jose M | First ImpressionsU-Haul helped me in a critical moment in life, making my life so much easier. And because of the first month's free rent policy I benefited from that, it really served me a lot and even if I was charged, the amount is minimal. Space is huge and clean, dry, amazing!
King Y | Overall ExperienceStaff was always helpful and friendly, and ready to help you with your needs, facility was really clean we rented a truck to move in to our house and we stored somethings while my shop was being built. We had My mother-in-law rent a truck when she moved from California to Oklahoma and she rented a storage unit when she arrived great service, we strongly recommend them.
Lynnette A | Overall ExperienceAmazing facility and staff!!
crystal c | First ImpressionsI still don't have my lock.
Lari C | First ImpressionsI had received this unit in an ugly divorce and had to handle the transfer and such by phone from three states away. Hunter was awesome and worked with me through it. When I was finally able to come and collect the storage items, all was well stored, cool, clean and safe. Best storage experience ever!
alexander a | Overall ExperienceStaff was friendly and helpful. Nice big facility.
katie C | First ImpressionsWas not given the directions to unset alarm, therefor it set off when i open unit- and there is a big rat poison trap thing in unit taking up space, there was a pop spill or something in drive in bay, but other wise affordable and convenient with the carts.
Benjamin P | Online Move InThe staff is always friendly and helpful and if you ever have a problem they do their best to help.
Doris F | Overall ExperienceThe gentleman that helped me was awesome and understanding, I had already took the truck and trailer to clean it before I dropped it off.. I also got you guys a tow package installation via word of mouth the same day...
Robert M | Online Move InEveryone was extremely nice. Had to change to a bigger unit & they had the changes done really fast.
lesa k | First ImpressionsI was extremely happy with my storage unit until my belongings got infested with roaches and spiders from a nearby unit. Then several of my boxes of books got destroyed from what I'm assuming to be either water or poison. I would use this facility again but put my belongings on boards and spray poison around my boxes.
Sara B | Overall ExperienceThat staff member Sean I believe his name is was always so polite and willing to help with any of my questions . Explained everything we needed to know very well . Fast and friendly service. Prices are a little to high tho
Stacy C | Overall ExperienceThese guys continue to impress me. Very pleased with this location. They're on top of things whether it be a wet foors or needing a trailer light adapter. Keep up the great work!
James M | Overall ExperienceThey were so helpful with my first time move. They were patience and very friendly. I would recommend them to everyone. I enjoy the conversations.
Mickie M | First ImpressionsThey go out of their way to make things right if there is a problem
Doris F | First ImpressionsMatt Hunter is a valuable asset to U-haul
larry b | Overall ExperienceThis place would have been really good if it had known how to handle the accounts. No one could get them correct, not even the manager. It was a hassle to get even the payments made because the accounts were so messed up. They had a really knowledgeable hard working friendly guy working for them and the manager treated him like trash. He actually knew more than the manager so the manager fired him. Big mistake. He could work circles around the other guys.
barbara h | Overall ExperienceThese guys keep surprising me! Just when I think they couldnt do any better, they top it. They're friendly and helpful. The free month of storage was a huge plus! To top it off they gave me a free lock! All I had was a junkie lock. Above and beyond. Great staff at the desk and on the lot. Great choice. Truly blessed
James M | First ImpressionsMy storage space's floor appears to be severely stained.
Daniel A | First ImpressionsThe tag was still on the unit saying “ready for move in”. My daughter had told me the same thing happened to her unit and when she took 25 minutes to track down someone to remove it (according to the instructions on the tag), they just said “oh, you could have removed that”. There was supposed to be a free lock inside the unit, but there wasn’t. Luckily we already had our own.
Thomas E | Online Move InWish access hours were later we still had to move later
Kimberly T | First ImpressionsGreat service and friendly staff, thank you.
Jeremy B | Overall ExperienceGreat staff onsite at this Muskogee location. They were quick to respond to all questions or requests and overall very helpful with the entire process of renting multiple units. Will defiantly recommend this storage facility to friends and family and rent here again when needed in the future.
ADAM S | Overall ExperienceStaff was very helpful during the finalization of the contract. Best price in town. Security was thru the roof. When asked to help me locate my unit they showed me step by step how to enter & leave their facility.
Tonya P | First ImpressionsLication in Maplewood, mnneeds more staffs to assist. Had to stand in line for 30 mins.
JAI L | First ImpressionsSean Reynolds was amazing. So helpful and informative
lea A | First ImpressionsThis is the best place I have ever seen. We have been to the location several times. They were the same happy, helpful, nice, courteous and busy every time we came. Even when there was a line they treated us like we were the only one. Answered our questions. Just so helpful. Would say a 15 out of 10. Thank you we appreciate you.
DianaWanda W | Overall ExperienceThe panel outside didn’t work half the time. The lights barely came on when I was moving out of the unit.
Nancy P | Overall ExperienceThere had to be special negotiation over transferring a unit owned by my ex to me without my being able to appear in person. Matthew Hunter handled it perfectly over the phone and I am very pleased.
alexander a | First ImpressionsThe man that we always delt with was always every helpful, friendly, and eager to make sure that he did every thing to see that we were satisfied.
doris f | Overall ExperiencePeople were friendly and helpful.
matthew o | First ImpressionsTotally not worth it! They lie, overcharge, blame each other and other customers! Loud and obnoxious, threatening environment! Horrible equipment, horrible hours! Do yourself a favor! Don't go here!
Sharon B | Overall ExperienceThe guy who fixed me up was friendly and informative! What I needed was in stock and the process to purchase storage was very quick and easy. Excellent visit!
Kevin D | First ImpressionsVery helpful. Nice Gentlemen. Explain everything in detail. Will definitely use services here again. Thank you.
yadira a | First ImpressionsStaff were friendly & efficient.
Shirley C | Overall ExperienceGreat staff and super storage space. Thanks for being so helpful.
Sion W | First Impressionsthe staff is great!
christopher h | Overall ExperienceWhen uhaul costs me an extra fifty miles I don't consider it even close to a good experience. First your app sucks. Second if a customer calls to see if you will be open for a storage unit don't
Gary Z | First ImpressionsVery helpful with all my needs excellent customer service
Robert L | First ImpressionsI have used several different storage facilities and the U-Haul in Muskogee on Shawnee is the best I've ever had you go guys
tamara m | Overall ExperienceThe employees were very friendly.
Lori B | Overall Experience