Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
App was not working for checkin and front desk checkin froze a couple of times. The computer solution is not helpful. Paper is faster and way less complicated if software is not working properly
Luke S
Rating:
5.0
Half a day rental price for when you just need a few hours more not a hole other day
trey j
Rating:
5.0
Customer service representative very polite I would definitely recommend
Kenneth B
Rating:
5.0
Customer did not leave a comment.
Zach H
Rating:
5.0
Staff was very attentive
Paul P
Rating:
5.0
Customer did not leave a comment.
John G
Rating:
5.0
Customer did not leave a comment.
David R
Rating:
4.0
Customer did not leave a comment.
Barb F
Rating:
4.0
There should be a way for customers to be covered for road closures in regards to milage
Joshua H
Rating:
5.0
Customer did not leave a comment.
Leah B
Rating:
5.0
Customer did not leave a comment.
Christia S
Rating:
5.0
Customer did not leave a comment.
Dirk K
Rating:
5.0
Customer did not leave a comment.
Jason A
Rating:
5.0
No problems. If I ever need storage again, I would choose U-Haul Storage Facility.
Olivia H
|
Overall Experience
Rating:
5.0
Great service, staff and equipment.
John P
Rating:
5.0
I received my bill yesterday but it doesn’t show that I returned it a day early thus having a day removed from being charged.
Jeff S
Rating:
4.0
Fast and friendly
Ginger B
Rating:
5.0
Always try to use this location when renting Uhaul equipment. Tristan is always very helpful and great to work with.
tara H
Rating:
5.0
Customer did not leave a comment.
Paul W
Rating:
4.0
Truck drives a lil funny. Feel like it's not catching when you take off.
Rhaquia R
Rating:
3.0
Put the correct dimensions on the trailer. We got the 5’x9’, but it was actually 4.5’x9’.
Andria Y
Rating:
5.0
Customer did not leave a comment.
Thomas H
Rating:
5.0
Love coming here, the staff is always great, I usually get services by Tristan, he's always awesome!
Asia H
Rating:
5.0
Customer did not leave a comment.
Daniel D
Rating:
5.0
Customer did not leave a comment.
Carl B
Rating:
5.0
Customer did not leave a comment.
Patrick D
Rating:
2.0
Took 9 work days from the time I came in to get a trailer hitch installed. Called often to see when and was told the installer would call me back yet he never did.
Only way I got answers was to five in and ask.
john C
Rating:
5.0
The location may need more staffing or I arrived at a bad time. Staffing was good when returning the trailer
JIM M
Rating:
5.0
I would not change anything, job well done!
Calvin S
Rating:
4.0
Customer did not leave a comment.
GRANT J
Rating:
3.0
The truck was a nightmare to drive. The front end was so screwed up I could barely keep it on the road. I've never felt a truck shake so hard from using the brakes.
Troy F
Rating:
5.0
Had fantastic customer service from my representative at the Apple Ave. location in Muskegon
Shawn M
Rating:
5.0
Customer did not leave a comment.
Stephen J
Rating:
5.0
The truck had a loose rear fender behind the back tires but drove good and was just what we needed. Return was a little more difficult because the app wasn't working but I called and got it checked in.
COLLEEN P
Rating:
5.0
Customer did not leave a comment.
Laurie E
Rating:
5.0
Fast and efficient picking up and dropping off.
Dave D
Rating:
5.0
Yall did amazing
Enzo A
Rating:
5.0
Customer did not leave a comment.
Courtney S
Rating:
5.0
Customer did not leave a comment.
debra c
Rating:
5.0
The Muskegon location was chosen by U-Haul because those in charge decided I needed to drive an extra hour (a half hour there and a half hour back) in order to pick up the 26' truck they promised to have in Newaygo. They knew 2 days ahead of time, but they chose not to use that 48 hours to get the truck moved to the promised location. I was very disappointed that U-Haul chose to not keep their promise. I was compensated somewhat for the inconvenience. Both Rental Locations had wonderful personnel.
NANCY H
Rating:
5.0
The manager in Muskegon is awesome he helped me a lot when it came time to drop the trailer off
Mike V
Rating:
5.0
Customer did not leave a comment.
Connie B
Rating:
5.0
App didn’t save my license, which was a pain. The customer service was great, though!
Steven B
Rating:
5.0
The moving van I used, the steering is getting pretty loose and sloppy. That was the only problem I had with the truck but for driving it for 7 hours straight it didn't do horrible.
Jacob C
Rating:
5.0
Customer did not leave a comment.
Kathy S
Rating:
5.0
Customer did not leave a comment.
Olivia Y
Rating:
5.0
All good
Hank J
Rating:
5.0
Customer did not leave a comment.
Jeffrey L
Rating:
5.0
Customer did not leave a comment.
james w
Rating:
4.0
Customer did not leave a comment.
Ben N
Rating:
5.0
Customer did not leave a comment.
Cheyenne M
Rating:
5.0
All was well thanks.
rita h
Rating:
5.0
Customer did not leave a comment.
Codey M
Rating:
5.0
Probably the best staff interaction I've had with any company in some time.
Randy W
Rating:
4.0
Customer did not leave a comment.
Robert S
|
Overall Experience
Rating:
3.0
How about making sure they add notes when they tell us that the trailer we were supposed to haul down wasn't found and they said we didn't have to worry about it, and that we would still get the credit for it.
Gregory H
Rating:
5.0
Customer did not leave a comment.
Gregory E
Rating:
5.0
Awesome customer service
Brent P
Rating:
5.0
Thank you guys for your patience
blandean w
|
Overall Experience
Rating:
5.0
The staff sold the deal! Great people.
Blake C
Rating:
5.0
Customer did not leave a comment.
Felicia T
Rating:
5.0
Customer did not leave a comment.
Denis L
Rating:
5.0
Customer did not leave a comment.
Ryan C
Rating:
5.0
Customer did not leave a comment.
Chris B
Rating:
4.0
Tristen has top notch customer service. Thank you for making my move smooth.
Sheila Cunningham
Sheila C
Rating:
5.0
Customer did not leave a comment.
Russ H
Rating:
5.0
Customer did not leave a comment.
Jean V
Rating:
3.0
Customer did not leave a comment.
Bradley A
Rating:
5.0
Customer did not leave a comment.
Matthew S
Rating:
5.0
Only location I’ll use. Always great customer service
Daniel E
Rating:
4.0
Customer did not leave a comment.
Morgan S
Rating:
5.0
The two men working were amazing! Very kind and friendly. I would highly recommend this place. The store and truck were clean. They both were very knowledgeable.
Madison D
Rating:
5.0
A better running, smooth riding vehicle would be nice. In short, updated trucks.
Sonja M
Rating:
5.0
Customer did not leave a comment.
Courtney B
Rating:
5.0
Customer did not leave a comment.
Robin P
Rating:
4.0
Was given credit for faulty equipment. Large snowfall and no one plowed the lot.
Josh T
Rating:
4.0
Customer did not leave a comment.
john f
Rating:
5.0
Very easy to order the truck.online great experience!
Mary L
Rating:
5.0
Customer did not leave a comment.
Tim B
Rating:
5.0
Customer did not leave a comment.
stephen w
Rating:
5.0
Customer did not leave a comment.
Stephen R
Rating:
5.0
Made a reservation online, went in at the time I selected, they had it ready and hooked it up, dropping off they came out unhooked it and said we're all good to go, overall I had a great experience
Trenton A
Rating:
5.0
Customer did not leave a comment.
doug a
Rating:
5.0
Great people staffing this location. They made the end of a long day smooth and hassle free. Much appreciated
Troy J
Rating:
5.0
employee william was very helpful !!!!
rob b
Rating:
4.0
Believe I was over charged for the second day. It was way more expensive than the first day? And so were the extra hours. I will talk to them on Monday
DEBRA A
|
First Impressions
Rating:
4.0
I've rented from this location and everyone I deal with there has always been very courteous and professional. I like to find places I can establish customer loyalty to and even if there is uhaul closer to my current location I'd go the extra miles to use this facility!
MARK W
Rating:
5.0
Customer did not leave a comment.
Velma B
Rating:
5.0
Absolutely fantastic service
Matthew B
Rating:
3.0
I know that UHaul needs to address the ongoing issue with the rodent problems in units, I had my items stored for over 4 yrs, and the rodent fieces in my unit #139A was terrible, I don't know if other customers have/have the same issues, but as the rent continues to go up, this issue really needs to be addressed.
Craig D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chelsea E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kevin c
Rating:
5.0
Fantastic customer service! A+
Mark V
Rating:
5.0
Start offering military discount, at least 15%
Shawn M
Rating:
4.0
Everyone we dealt with at this location was very helpful and courteous!
Mark B
|
First Impressions
Rating:
4.0
The young lady working the desk went out of her way to make a bad experience much better.
Christopher B
Rating:
5.0
Customer did not leave a comment.
Ryan S
Rating:
2.0
A lot of snow in parking lot, trailer had not been swept, and I received a call three days later they were asking if I had returned the trailer, even though one of their people unhooked it from my truck.
John H
Rating:
5.0
Nothing!!
Kirk r
Rating:
2.0
Customer did not leave a comment.
Abigail L
Rating:
4.0
Srt uhaul trucks
ANTHONY L
Rating:
5.0
The best service possible in a Uhaul truck rental, the manager in Muskegon was top notch and then some. Makes me want to rent again even though I have absolutely no need for a truck right now. Amazing experience. 👍
Dale W
Rating:
5.0
Customer service was great, gm was very helpful in getting reservation arrangements taken care of quickly.
Noel H
Rating:
5.0
Customer did not leave a comment.
Stephanie L
Rating:
5.0
Customer did not leave a comment.
Shannon E
Rating:
5.0
The manager was very attentive and very courteous. He made me feel as if I was important and care about the sale
MICHELE M
Rating:
5.0
Customer did not leave a comment.
jim w
Rating:
5.0
Customer did not leave a comment.
Megan R
|
Overall Experience
Rating:
3.0
I found mice in my belongings
Krystle J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
GREGORYLEE A
|
Overall Experience
Rating:
5.0
Do to the unfortunate circumstances that happens in life. The overall staff was very understanding and considerate of what happened doing the try and times that I face I am so grateful to have met each and everyone of them and the manager Tristan is a really nice guy, so was Sonia and the rest of the staff may God bless them all I would recommend UHAUL on APPLE Street to anyone, stay blessed 🙏🏾✝️
Chondra W
|
Overall Experience
Rating:
3.0
Price too high and doors allow water in when it rains
rodney f
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Katelyn O
|
First Impressions
Rating:
5.0
Thank you for providing amazing customer service!
Tamisha M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Olivia H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ingar R
|
Overall Experience
Rating:
4.0
Great customer service at the store and the manager gave us a free first month for renting a U-Haul too when I didn't qualify due to a technical issue
Kristen R
|
First Impressions
Rating:
5.0
I had the pleasure of working with the U-Haul moving and storage staff during a recent move, and I can't praise them enough. From start to finish, their professionalism, efficiency, and friendly demeanor made the entire process a breeze. The storage options offered by U-Haul were also top-notch. Clean, secure, and accessible, it was clear that my possessions were in good hands. I wholeheartedly recommend U-Haul moving and storage of Muskegon. Thank you.
Gregory A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tlynn R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ebony R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patrica S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Park G
|
Overall Experience
Rating:
5.0
Tristan’s customer service is top notch. U-haul is lucky to have him.
Shundrice B
|
Overall Experience
Rating:
5.0
Very helpful and pleasant experience. Will return !!
Park G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ebony R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nancy A
|
First Impressions
Rating:
5.0
Tristan and his team were all super helpful. and very kind!
Daniel R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jeff m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael B
|
Overall Experience
Rating:
2.0
They sold my stuff for 3 dollars
arthur n
|
Overall Experience
Rating:
5.0
Thank you guys
William D
|
Overall Experience
Rating:
5.0
Manager and staff was awesome
Dakota M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alia H
|
Overall Experience
Rating:
5.0
Great customer service.
Emily H
|
First Impressions
Rating:
2.0
Not helpful assistant manager have a very bad attitude. A should not be in customer service.
Tearra T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KIMBERLEY S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Alex R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa M
|
Overall Experience
Rating:
3.0
Gate to storage area was broke and was broke the Furstenberg time I was there I never seen it closed myself.
Trevor C
|
First Impressions
Rating:
1.0
Took Forever for my card to work ! Many times they made me believe I was doing it wrong when sliding it through the machine. Told them Too many times it wasn't working ,, then a few went out tried it themselves ,, after Several times ,, was told -' Yupe , card don't work -' WELL NO SH$T ! Glad I went somewhere else !
KURT A
|
Overall Experience
Rating:
5.0
Very friendly and knowledgable. You should give them a raise!
Russell R
|
Overall Experience
Rating:
4.0
This location tends to be understaffed making for long waiting times
Jonathan H
|
First Impressions
Rating:
5.0
Special thanks to Keaire and Josh they were both incredibly helpful and a pleasure to work with!
Alan W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
duane k
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHERYL P
|
Overall Experience
Rating:
5.0
Tristan runs a tight ship. He's quick to handle any issues, and has gone above and beyond to take care of our things for over a year. He is always kind and welcoming no matter the time of day. He really is an asset to your company.
Aurelia T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
amanda p
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
GREG J
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
TINA J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sidney N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Heather D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela W
|
First Impressions
Rating:
5.0
Always timely, polite and helpful responses from management and staff. Great facility. Thank you for years of service and assistance.
CATHERINE S
|
Overall Experience
Rating:
1.0
At the height of the pandemic I couldn’t make my payment. So U-Haul sold my car that was on the lot despite me asking for more time.
KODIELEE H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Adrienne H
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Deaisha C
|
First Impressions
Rating:
5.0
I can't remember his name but he's the guy everyone goes to has black hair or dark brown and beard I believe he went above and beyond to help me figure everything out ...he deserves a raise ...best customer service by far from any other place I've ever been to ....very nice and knowledgeable and did a great job explaining everything to me ...thank you I definitely will refer ur company to all I know
Autum S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Trevor C
|
Overall Experience
Rating:
5.0
You guys give me time if I'm late making a payment to pay it before red tagging me ( awesome!@
herbert w
|
First Impressions
Rating:
5.0
The lady help me was so nice I really appreciate it lot
Tameka M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Stacey K
|
First Impressions
Rating:
1.0
Well it's going too be pushing a full week here quickly well my unit it the largest available at time with some insurance also cuz I need something for me n my Esa registered animal well I still haven't even gotten too get my key out of some kinda box thingy idk so I can't recommend or not recommend I just can't seem too get the right information or understand properly
William N
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
CHERYL P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Edgar F
|
First Impressions
Rating:
4.0
The people at the 1 800 number need a course in how to listen to the customs when their talking, along with knowing how to help the customers. The Uhaul phone service needs work.
Critter N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lisa U
|
First Impressions
Rating:
5.0
Awesome staff at this location!
Jerome P
|
Overall Experience
Rating:
3.0
There was a small leak in the roof, but nothing was damaged.
Also, the unit was emptied and verified as in good condition as of 10/30/21. My unit was rented on the 27th. And NO proration reimbursement was given. I paid a month's rent for four days? And when I asked asked why, the M.O.D. gave me this reason: "that's just the way it works." I will never use U-haul's services again.
Joe L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kelli B
|
First Impressions
Rating:
5.0
Excellent customer service & they are very nice. Tristen the manager is top notch! You have a permanent customer- Thank you again :)
LORI K
|
First Impressions
Rating:
3.0
The price is quite a bit higher than other storage facilities in the same area. The other units are maintained a little better but the staff has always been friendly and easy to work with. I would not have moved out other than the price for the unit.
Chris M
|
Overall Experience
Rating:
5.0
Tristen was very helpful and knowledgeable, with a great memory. He'll keep me coming back for more assistance in the future.
Emily H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Scott W
|
Overall Experience
Rating:
2.0
Due to the general managers BASELESS & INVALID personal assumptions towards my wife and myself.... My business arrangements in reference to storage and or rental truck requirements will not be conducted with this company in anyway, for life. Good work Tristan Kniat
DAVID L
|
Overall Experience
Rating:
5.0
Nice clean well kept facility I'm glad to have my stuff there really nice employees
Cameron O
|
First Impressions
Rating:
5.0
Thank you for the friendly, professional, and excellent assistance.
MARASHETTE L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicole B
|
Overall Experience
Rating:
4.0
Controlling the mice and bugs access points would be better. Also had water damage to items in my unit as it was on the end of the row where the parking area collected water.
Marianne S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Monica U
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Willie H
|
Overall Experience
Rating:
5.0
Tristen delivered the most friendly and helpful customer service I have ever encountered! He, and other positive experiences in the past, is the reason I always choose this Uhaul location. I will be back very soon for another move, and I actually look forward to using your services again! Thank you for making the stressful time of moving a lot easier.
Jerome P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RICH L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Arthur E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tyrone K
|
Overall Experience
Rating:
1.0
The moving experience has been stressful. Once I arrived at Muskegon Uhaul Storage after driving up 14 hours from NC...they didn’t have my storage unit available. I had reserved over a month ago (GM told me they do first come, first serve). I have called the 1800 number 3 times (got a person once & they hung up on me before I could even explain), called Regional Manager (left VM) & sent email to customer service. No reply from anyone. After waiting 3 hours at Uhaul return/storage unit, I finally left & I now have a full Uhaul truck over 2 hours away with no solution. Only bright spot is a different Uhaul location (Houghton Lake) has been trying to help-GM is super friendly & answers her phone.
Tamara M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amy M
|
First Impressions
Rating:
5.0
I would recommend this facility to anyone. Very helpful staff.
Andrew Z
|
First Impressions
Rating:
5.0
Tristen did an excellent job getting us taken care of. He went above an beyond to get us the room we needed for our stuff in a booked facility. Will be using this facility for our future needs.
Nathan P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
dietra a
|
First Impressions
Rating:
5.0
The employee Tristan was on top of everything, every time we came in to make an appointment. We were very impressed with our service from him. Any questions or issues we had were addressed immediately. Thank you!
Jennifer M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Joe L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kimberly L
|
First Impressions
Rating:
4.0
24/7 access would be ideal for me in my lifestyle. Being a Professional Trucker I may only be in town for a 10hr break and having ANY access denial is frustrating. But they were the only place with a larger unit. They did work with me on my moving truck though which was awesome of them.
DAVID L
|
First Impressions
Rating:
5.0
Grant was very nice and helpful.
susan p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
charell d
|
Overall Experience
Rating:
5.0
Very nice staff
Scott B
|
Overall Experience
Rating:
1.0
WAY OVER PRICED for the sizes!!! BIG TRIPLE AAA IS THE WAY TO GO!!!! Super nice people! Wolf lake rd.
Dave G
|
Overall Experience
Rating:
5.0
I got a terrific storage unit that was clean. It's close to the door for easy access. The staff at the U-haul center was very very helpful.
Michael B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Douglas E
|
First Impressions
Rating:
5.0
Very courteous friendly service. Very professional. The manager was exceptional. Took his time to walk me around and show me what I wanted. Hugh Macquarie I think said
hugh m
|
First Impressions
Rating:
5.0
Grant made process extremely easy an expedient.
steven v
|
First Impressions
Rating:
5.0
Very good
Charles L
|
First Impressions
Rating:
5.0
A pleasure working with Ms. Haley and her staff.
Very helpful and flexible with this new customer.
Tyrone K
|
First Impressions
Rating:
5.0
I wish I had written down the names of the staff but to be honest every employee I felt with over the last 3 months were all excellent employees
Wayne J
|
Overall Experience
Rating:
2.0
The staff were friendly. However, the agent who rented me the truck informed me of the special that month- stating I was eleihible for a one-month free storage unit. And beyond a month it would be regular price. He did not share that the unit was at the dropoff site from my one way trip. I called to reserve the unit, explained that I wanted to take advantage of the special and a different agent booked it. Again I was not told that the unit had to be at the other location. So when I arrived with my belongings to put in the unit I rented, I was surprised to find I was being charged full price. I am very disappointed that the first two agents didn’t tell me the exact details. It feels like a bait and switch.
Kristen B
|
First Impressions
Rating:
5.0
Everything was great. There were mouse dropping in both units that I rented that I noticed when I moved out. Might want to do something about that.
Daniel B
|
Overall Experience
Rating:
1.0
You removed the remaining load I had before I turned in the key and lock.
tom b
|
Overall Experience
Rating:
1.0
WORD OF MOUTH. WILL BE OUT THERE IF ASKED HOW I WAS TREATED... NEVER NEVER. COMMING BACK. RUDEST. PEOPLE. I EVER MET
cheryl g
|
Overall Experience
Rating:
5.0
The customer service rep was patient with me, and answered every question. She never rushed me. Also, when I had a concern with the rodent poison, a guy came out to show me the trap and bait system!
Terry G
|
First Impressions
Rating:
4.0
Experienced & polite. More expense than expected. First time for storage use.
Mary H
|
First Impressions
Rating:
1.0
TERRIBLE customer service, not only at this location but in general. I will NEVER recommend Uhaul to anyone.
Ray R
|
Overall Experience
Rating:
2.0
All my stuff got wet. And mouse dropping everywhere !! No food was put in the storage and some of my stuff was also chewed up. Like my photo album!!!!
Felicia H
|
Overall Experience
Rating:
5.0
Everyone was very helpful, efficient and made me feel welcome. Thank you!
Rachel R
|
Overall Experience
Rating:
5.0
Very clean, gate works great so far. Very nice salesman. Polite and helpful. Thanks
Dave G
|
First Impressions
Rating:
3.0
I went by one weekend and the gate was stuck open. If you are 3 days late on the monthly rent they lock you out of your storage unit and won't unlock it until it is paid in full.
Chris M
|
Overall Experience
Rating:
4.0
I greatly appreciate the staff, and the facility for maintaining my vehicle for over 3 years. Very friendly and helpful staff.
Rachel H
|
Overall Experience
Rating:
5.0
Good job thanks
Charlisa H
|
First Impressions
Rating:
5.0
Always friendly and helpful!
Lindsey B
|
Overall Experience
Rating:
5.0
All the staff is exceptional and go above and beyond to help you 😄
Teri B
|
Overall Experience
Rating:
5.0
Every thing went very well
Susan T
|
Overall Experience
Rating:
5.0
Very helpful and friendly staff.
Daniel B
|
Overall Experience
Rating:
2.0
Did not appreciate the young women and her displays of unprofessionalism. I was able to talk to a nice guy that helped straighten things out but the entire time the young lady was yelling in the back
Stephani J
|
Overall Experience
Rating:
1.0
Absolute nightmare!! Rented Uboxes. Nobody could give me a straight answer about when they would be delivered. Was not told when they arrived in Muskegon from Cincinnati. Took a week to get delivered!
Maria E
|
Overall Experience
Rating:
5.0
Jason was excellent to work with.
Eric S
|
Overall Experience
Rating:
2.0
They did not have my U-box ready when I arrived. I called the day before and was told that it would be ready he next day after 12 and that he would have someone put it on a trailer first thing in the.
CAMRON H
|
Overall Experience
Rating:
5.0
Using U-Haul Moving & Storage of Muskegon made our move from Chicago a much easier task.