Customer Reviews for U-Haul Moving & Storage of Murfreesboro

2,132 reviews

1519 Beasie Rd   Murfreesboro, TN 37128

(615) 896-5303

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(615) 896-5303

1519 Beasie Rd
Murfreesboro, TN 37128

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Cynthia Hefner 
Rating:
5.0

Customer did not leave a comment.

KEVIN TRAMMELL 
Rating:
5.0

Customer did not leave a comment.

Bernard Traynor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin McClain 
Rating:
5.0

Customer did not leave a comment.

JASON BRUSH 
Rating:
4.0

Customer did not leave a comment.

Yancey Tone  |  Overall Experience 
Rating:
5.0

Very busy

Bradford Deas 
Rating:
5.0

Customer did not leave a comment.

Tammi Perry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

danny bly 
Rating:
5.0

While in the transition to our new home we had 6 storage units for almost 2 years. Rochelle and her staff should us nothing but first class treatment the time we were there. Can’t thank her & her staff enough from the cleanliness, security, lighting, professional, location=A+. Thank you! Chris Muller

chris muller  |  Overall Experience 
Rating:
5.0

Super clean, very affordable, and spacious. My only comment is that when I reserved the unit online, it wasn't clear to me that the lock was going to be shipped to me. I think if you're reserving for same-day move in, then the checkout experience should change to pick up the lock when you arrive at the place.

Jimmy Baker  |  First Impressions 
Rating:
5.0

The young man that helped me was named Austin he was beyond great. It's good to get great customer service.

robyn marable 
Rating:
5.0

Customer did not leave a comment.

JASON SANDERS  |  First Impressions 
Rating:
5.0

The trailer towed very well. The employees were fast and professional.

Kevin Hix 
Rating:
3.0

The people inside didn’t seem friendly at all. Didn’t greet us or anything and seemed standoffish. Other than that it ran smoothly

Vanessa Torres 
Rating:
5.0

Access hours I put no only because I'm a third-shift worker, so just a personal exception; the establishment was excellent in every other facet otherwise, especially the personnel.

Jerry Hardin  |  Overall Experience 
Rating:
5.0

Excellent easy drop off after hours. Instructions were clear once you have the app.

Karen Sugden 
Rating:
3.0

When renting out a U-Haul to any customer, can we please check underneath the hood to make sure that everything is good and working and have fluids in it. The U-Haul that I rented yesterday we had no coolant and we left a lot with no coolant. My truck overheated and it got returned late to where it was unsafe to be on the road.

Tatiana Melendez 
Rating:
5.0

Went very well! Location was clean inside and out. Easy access in and out. Very helpful people. Made sure I was hooked up correctly and helped me when I returned. No improvements I see.

Jason Tanty 
Rating:
4.0

Nothing to complain about here!

RICHARD SIMMONS 
Rating:
5.0

Customer did not leave a comment.

Douglas Bell 
Rating:
5.0

I over packed one box but I would have stuffed it to the brim to avoid breakage I should like to see you recommend tightly packing to others so their fragile items don’t all break and the ladies were super friendly and prof and and my items came a week early so thank you soo soo much!!! I would be happy to write a letter of how happy that made me! Thank you U-Haul!

Ida Mendez 
Rating:
5.0

Customer did not leave a comment.

Clarissa Johnson 
Rating:
5.0

Every thing is perfect

maria diaz 
Rating:
5.0

Customer did not leave a comment.

Doris Kappes 
Rating:
5.0

The location was amazing and so was the gentleman that helped us out wish I could remember his name but hopefully he’s linked to this account. When we picked up the U-Haul we had fast and efficient service through the employee!! However, I would never recommend using the U-Haul app as we have attempted it numerous times in the past 6 to 12 months with no success.

AMANDA SIMS 
Rating:
5.0

Staff was very helpful.

Charles McGuire 
Rating:
2.0

Had to go to another location. 1st location lock on lock box won’t open.

DANIEL DECHRISTOFARO 
Rating:
1.0

Was not allowed to leave my uhaul on thus premise over night which led to getting towed from a public place not good business at all

Jason Dallas 
Rating:
5.0

Everyone I was in contact with was great !

David Turner 
Rating:
5.0

Customer did not leave a comment.

Jonathan Hopper 
Rating:
5.0

Great folks working here

JOHN DOUGLAS 
Rating:
5.0

Customer did not leave a comment.

RAFAEL AGUILAR 
Rating:
5.0

Vary good people

Ayub Tamar 
Rating:
5.0

Excellent customer service

RONALD COLLINS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN GREGORY 
Rating:
3.0

Carter has the most exceptional attitude I've encountered, in customer service, in a long time. Austin, too. Rochelle? Not so much. Robert was pleasant, too, after my second visit. Outside of that, U-Haul has been my "go-to" forever! Thank you!

Stacee Morris 
Rating:
5.0

Customer did not leave a comment.

Craig Dillon  |  First Impressions 
Rating:
5.0

cargo van rented broke down (broken driver side inner tie rod) but roadside assistance was VERY helpful and ensured i was able to get a replacement vehicle (10' van) and arranged for Uber drive to closer U-Haul location so i did not have to return to original U-Haul place of pickup for replacement unit. Although i lost 2.5 hours of time due to this inconvenience, i did not have to pay additional fees because of roadside assistance and the overtly helpful U-Haul customer service agent!

Craig Dillon 
Rating:
2.0

Properly maintain your vehicles. Cup holders wouldn’t hold any drinks. Cargo Door hinges needed to be lubricated so it would roll easy.

david wilson 
Rating:
1.0

I was told when made my reservation that I was alloted 75 mileage and after that I would have to pay so I paid for an extra 10 miles. When I picked no one said nothing and I was on my way. Once I turned in the clerk did that I owed for 89. I was in disbelief and I paid it. I feel like charging mileage the way you do is highway robbery. I will be calling.

Justin Fansler 
Rating:
5.0

The floor of the trailer was bowed concave at the axle and the interior walls had mud stains/smear.

Bradley Ganues 
Rating:
4.0

Customer did not leave a comment.

Richard Bartemus 
Rating:
5.0

Customer did not leave a comment.

Abby Lokey 
Rating:
4.0

The employee who checked me in and hooked up the trailer was very friendly and professional. The first trailer had a light out so he had me go to another trailer in the lot which worked fine.

Derek Kletz 
Rating:
5.0

Very prompt and efficient! Easy drop off process!

Brook Daniels 
Rating:
5.0

Hot coffee and a waiting area would be nice

GREGORY STRAKA 
Rating:
5.0

Customer did not leave a comment.

Susan Brunat  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pernell Layne 
Rating:
5.0

Customer did not leave a comment.

Maria McSherry 
Rating:
5.0

Your app doesn't work well for me. After trying to use for 30 minutes, chatted for help and advised to use website. There was no instructions to find key. Had to call 800 number for help. It took an hour to pickup my truck.

Catherine Watts 
Rating:
4.0

Everything was good except the truck given to me had a side view mirror that was not properly screwed in, so it fell off while driving, and I had to drive without a side view mirror which is dangerous with how limited the visibility is in the truck.

Ryan McCabe 
Rating:
4.0

Customer did not leave a comment.

Robert Hill 
Rating:
5.0

N/a

Kumontez Grigsby 
Rating:
5.0

Only selected no about access hours convenience because I work third shift, and having the option to slowly store things on my days off (without additional fees) would've been convenient in my very specific scenario.

Jerry Hardin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary L Carmichael 
Rating:
5.0

Extremely courteous and professional. I will brag about this experience to everyone. Thank you.

Gary Lee 
Rating:
5.0

This location is huge and clean. Drop off was super simple.

Taylor Parrott 
Rating:
5.0

Customer did not leave a comment.

greg BRANNEN 
Rating:
5.0

I have used this location before and will use them again.

Mac Nolen 
Rating:
3.0

Everything went smooth until I went outside to get my vehicle. It wasn’t parked where it was supposed to be. Finally found it after about 10 minutes of looking and it was in the middle of two other trucks. I’ve always had someone come to the vehicle with me to review it. I had to go back in, the guy acted bothered, then got me another truck that I was supposed to have the first go around. We were on a schedule and this experience set us back about 45 minutes.

Maria McSherry 
Rating:
5.0

They were friendly and respectful during check out great place will come again

Chris Scruggs 
Rating:
5.0

Customer did not leave a comment.

Denise Langan  |  Overall Experience 
Rating:
4.0

There were things that could have been handled better or explained better and when there was issue I feel the staff should have stepped in to help resolve the issue. However it may be your policy that they are following which leaves them hand tied. On the whole my storage experience was very good.

Denise Langan 
Rating:
5.0

Customer did not leave a comment.

Marcelino solano 
Rating:
5.0

Morgan did an outstanding job delivering and picking up the containers. Thank you.

SHAWN LOEHR 
Rating:
3.0

Had unit on 5th floor. Half the time elevator didn't work

Scheryl Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Ralph 
Rating:
5.0

No improvement needed!

Darlene Stone 
Rating:
5.0

Good people. Good equipment. Good service. Not much room for improvement.

ray long 
Rating:
5.0

Loved it. They made everything a smooth and easy process.

Cierria Alls  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Saul Alfaro 
Rating:
5.0

This location always does an awesome job at taking care of their customers. I wish I could say that about the Miami district!

Patrick Leddy 
Rating:
4.0

Customer did not leave a comment.

Randy Gorman 
Rating:
1.0

(NOTE: I dropped off the rental unit in Lenoir City, TN - NOT in Murfreesboro, TN. This review is for the Lenoir City, TN location.) BE COMPLETELY CERTAIN TO HAVE A DOCUMENTED CONFIRMATION RECORD OF WHEN AND WHERE YOU TURNED IN THE RENTAL UNIT. I rented a trailer from Pensacola, FL to be turned in to a location in Lenoir City, TN. I did just that and received a text message that I turned in the unit. However, the unit was not actually turned in in the system by another person (not by the person with whom I dealt the day the unit was turned in). The unit was then rented out for 7 days and was turned in to the Murfreesboro, TN location. I was charged for these additional 7 days and for turning in the unit to a different location! It took 4 days of phone calls for U-Haul to finally refund me the extra charge.

Rolando Cruz 
Rating:
4.0

Customer did not leave a comment.

Joshua Moran 
Rating:
5.0

I had never used a "Box" or "Pod" before so I wasn't sure what to expect. The U-Haul Box service was great. As always everything was nice and clean. The ladies delivering and picking up were awesome. The customer service was great. Definitely recommend!

Anita Jackson 
Rating:
5.0

Customer did not leave a comment.

Hannah Oliver 
Rating:
5.0

Smooth process and Edgar was very helpful.

Austin Pert 
Rating:
1.0

Filled the uhaul up at the gas station right by the place and still was charged a $30 fee for gas.

Destiny Sivels 
Rating:
5.0

Staff was wonderful and accommodating Thank you!

Julie Reams 
Rating:
3.0

The truck worked but the air conditioner did not and we had to keep the windows down while driving it was so hot.

Jennifer Gamble 
Rating:
5.0

Customer did not leave a comment.

Greg Reagan 
Rating:
2.0

They charged my credit card a total of 4 times because of their inability to keep track of their trailers. Mine was checked in properly but U-Haul continued to charge me for rental as if never turned in for 2 weeks. Finally after 2 days talking to U Haul and over 60minutes of my time they figured out they had made the mistake.

Billy Jones 
Rating:
5.0

The staff and services were phenomenal

Chaichad Auerbach 
Rating:
5.0

Even though there was a discrepancy with my rental, everyone was really nice and attentive. The U-Haul personnel staff help to solve the problem. Very professional.

Larita Goodrich  |  First Impressions 
Rating:
5.0

Please continue to provide the great service you offer to the community.

ALEXIS JAMES 
Rating:
5.0

Can’t remember his name but the guy that worked with me is the best!! Keep up the great work!!

CHARLISIA FRAZIER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ross Porter 
Rating:
5.0

Customer did not leave a comment.

Robert Longmire 
Rating:
5.0

Professional and fast

Brian ODonnell 
Rating:
5.0

Customer did not leave a comment.

DEBORAH CORWIN  |  Overall Experience 
Rating:
5.0

Best UHaul place I’ve ever dealt with! We have moved two children to college, moves during college, and home from college as well as longer moves moving our parents. This location is by far the most efficient one yet! The staff was very professional and helpful. I would recommend this location by far!

Susan Wild 
Rating:
5.0

Very easy and straight forward to get and turn in.

Eddie Sims  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBORAH CORWIN 
Rating:
5.0

Customer did not leave a comment.

Jevarkis Hurns 
Rating:
5.0

Customer did not leave a comment.

Stephanie Recher  |  Online Move In 
Rating:
5.0

Really great. I was out in less than 5 minutes.

Cierria Alls  |  First Impressions 
Rating:
3.0

When returning the vehicle, we sat in the U-haul vehicle for over 20 minutes. we had to get out of the vehicle and find someone to hand the keys to. No inspection was done of the vehicle And was told by the employee, who was outside having a conversation with another person to throw him the keys.

Carmen Grady 
Rating:
5.0

Great operation.. Highly recommend them for you rental/storage needs

Phillip Ferrell 
Rating:
5.0

There was a leak in the roof. My stuff in the very top got wet from the rain outside the truck.

Nadine Fox 
Rating:
3.0

Follow through with said phone call to explain the charges thoroughly.

Ashley Vandiver 
Rating:
5.0

Customer did not leave a comment.

michelle walker 
Rating:
5.0

Dear Uhaul, Contract # 27285517 Recently we rented a 20 ft. truck for a 2 day charge of about 143 dollars. However because of the winter storm, we had to deliver it today 2 days late. They assured us that we would not have to pay the extra 40 a day. However, when we delivered it, the contract had been changed to 3 days instead of 2 and charged about 176 plus taxes & fees for over $200. My mother in law is 91 and paying for this move as she moves to the nursing home. I think she deserves better than this. Perry Taylor 615 8541515

perry taylor 
Rating:
4.0

Good drop off experience

Clayton Smith 
Rating:
5.0

I'm renting again today

dale french 
Rating:
5.0

Customer did not leave a comment.

Christy Majors 
Rating:
5.0

Customer did not leave a comment.

Brandy Davis  |  Overall Experience 
Rating:
5.0

This was my family's first visit here. I wish all locations were as friendly and helpful as this one! Thanks for everything!

Todd Headley 
Rating:
5.0

Customer did not leave a comment.

Jorge Lopez 
Rating:
5.0

This location does a excellent job at taking care of their customers. The web site / mobile app needs a major overhaul. Most of the time, you can not even access the mobile app.

Patrick Leddy 
Rating:
5.0

Customer did not leave a comment.

RAY NORRIS 
Rating:
3.0

Customer did not leave a comment.

Larry Carter 
Rating:
5.0

Everything went well.

Jeff Cocain 
Rating:
5.0

Took the associate a while to get the trailer raised up to put it on the ball of my Yukon. Which I understand why, because when I returned the trailer it was hard to crank the handle jack, this trailer has not been properly greased.

Richard Schroeder 
Rating:
1.0

The young man that waited on me when I returned the trailer at 2pm ish on January 7th was extremely rude. I approached the counter and a lady was sitting down. She looked at me then looked away without saying a word so I assumed she didn’t want to wait on me. So I went to the young man who was playing on his phone. He looked up from his phone without saying a word. I said I was returning a trailer. Without saying a word he looked back down to his phone, got up and started walking to a door. I wasn’t sure if I was supposed to go with him but did. All the way to the trailer he never looked up from his phone and never said a word to me. We got to the trailer. He lifted it off and onto the ground. I jokingly said ‘your back is a lot stronger than mine’ just because this was a horribly uncomfortable experience. He looked at me said ‘you are all set’, looked back down at his phone and started walking back into the store without a smile, thank you, or anything cordial. I hope you have security cameras and observe this young man. I’m sure I wasn’t the only customer he treated like this on that day. He is losing business for you…he lost you mine. I never leave bad feedback like this but had to on this experience. I hope you do something about it.

Mark Tedrick 
Rating:
5.0

Customer did not leave a comment.

Steve vella 
Rating:
5.0

Customer did not leave a comment.

Frank Giacomelli 
Rating:
5.0

New location. Well maintained, great customer service.

Matthew Nicholls 
Rating:
3.0

Customer did not leave a comment.

Vickie Dutton 
Rating:
5.0

Customer did not leave a comment.

jakob ruchti 
Rating:
1.0

I only got the unit to store my sport bike for the winter, unfortunately they do not allow you to store motorcycles with fuel in them! I had to take my business somewhere else.

mike millburg  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Fann  |  Overall Experience 
Rating:
5.0

All was fantastic experience.

trevor grass  |  First Impressions 
Rating:
5.0

This place was VERY CLEAN AN WELL LIT UP could use some more parking other than that the employees were very helpful an friendly I will definitely use this place again.

BRYCE LAMB  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tracey Ramsey  |  Overall Experience 
Rating:
3.0

I was just given a paper and instructed to follow protocol for entry and disarming by a point of a finger. Asked if the gentlemen could show me how to perform the enter and exit procedures, he responded as if he didn’t want to. His body language screamed figure it out on your own. As if that wasn’t enough, when I asked if he could help me locate the storage unit or perhaps give a tour he simply responded “they don’t pay me enough for tours” and proceeded to point to the map and walked off. Poor customer service.

Preston Harris  |  First Impressions 
Rating:
5.0

My only concern is the electronic doors often get stuck

Cedric Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Urias  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Scott  |  Overall Experience 
Rating:
5.0

Check in process very easy, I reserved online and went in next day, very smooth and easy process. Will definitely recommend to anyone who needs a storage facility

Ashley Giniel  |  First Impressions 
Rating:
5.0

My initial check-in experience was great. They made it easy to understand on how to access my unit.

Larita Goodrich  |  First Impressions 
Rating:
5.0

Used the climate controlled area, couldn't ask for nicer storage, staff, etc.

Fred Dishner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie Stewart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany Hunt  |  Overall Experience 
Rating:
4.0

My storage unit #1114 was dirty and had some stuff left over from another person - it had little pieces of trash so it wasn’t swept and ready

JONATHAN HEISEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derrek Smith  |  Overall Experience 
Rating:
3.0

Everything was nice but the unit I paid for wasn't available. I had to go to a different storage and get my money refunded.

Jada Hampton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Yulanda Pillow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paula williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cristina Johnson  |  Online Move In 
Rating:
5.0

Awesome location and excellent staff. Kind, professional and knowledgeable answering all questions while guiding the customer. Thank you U Haul.

Joseph Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Taylor  |  Overall Experience 
Rating:
5.0

I had experienced a Great Loss when I came to this U Haul I had just Lost my Beloved Husband suddenly .The staff here were just so supportive and helpful to me always.Polite respectful and kind sometimes I would forget how to check in and out and they always helped me were so patient.I will always be Thankful for all that knew what I was going through. I can't remember all the names of the young ladies and all the young men but Thanks to ..All of you so very much .GOD BLESS YOU ALL Mrs.Carlino

Margaret Carlino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BLADE DUCHESNEAU  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Warren Burns  |  First Impressions 
Rating:
1.0

I got charged for an extra month when I was moving out on a renewal date

ILIA BULGAK  |  Overall Experience 
Rating:
5.0

Elevator is slow

David Fritz  |  First Impressions 
Rating:
5.0

Wonderful careful help from the person helping with my storage needs. Very impressive security provided for facility.

MARY HITE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ty Robinson  |  Overall Experience 
Rating:
5.0

You guys definitely made my travel and arrival smooth for sure. Can’t thank you enough.

Ty Robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina Weiss  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel Meyer  |  Overall Experience 
Rating:
5.0

Excellent service…so friendly and helpful from start to finish!!! We rented the truck in Clearwater and returned it to Murfreesboro. We reserved the storage units in Murfreesboro. The U-Haul staff at both locations made this one of the easiest moving experiences we’ve ever had from start to finish. We were so impressed. Thank you so much!!!

lynn hardy  |  First Impressions 
Rating:
3.0

I would say excellent but there was a pipe leak and damage to some items I had in storage there.

Pascal wilt  |  Overall Experience 
Rating:
5.0

This is the uhaul location that I use frequently. All of the employees are professional and very nice and answer any questions you may have. This location needs to give classes to other businesses in how to treat customers as I’ve never had a bad experience.

Barbara Keen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorrie Kanski  |  First Impressions 
Rating:
5.0

Appreciate the great service!

Hollis Casey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

adam todd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly Marin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

breanna gadsen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherien Moussa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Murray  |  Overall Experience 
Rating:
5.0

Everything went good and the storage kept our stuff

Becky Matteson  |  Overall Experience 
Rating:
5.0

I just wish that you had larger indoor units because your employees are always professional and very nice along with being customer oriented and the building and grounds are very neat, clean. I highly recommend this UHaul location.

Barbara Keen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda Hill  |  First Impressions 
Rating:
5.0

I drove from Kingsport, TN to Murfreesboro, TN in a U-Haul truck. When I arrived, I heard the wonderful and inviting words from Edgar “We have been waiting for you!” I received awesome service and it’s a clean facility. Many thanks!

Kelsey BAILEY  |  First Impressions 
Rating:
5.0

Yes I would recommend anybody...the 1st time we came a guy that worked there wasn't helpful but maybe he was new but the 2nd time young lady(Jasmine Angel)and another guy were even better we are from Memphis and yes this is a great location coming from the expressway once again the young lady Jasmine Angel helped us and great Customer Service

Millicent Banyon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAYLOR KOSMAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Glenn Gaddis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRADLEY PARROTT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samatha Neufell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

angel labelle   |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Susan Pick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eddie Sims  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Scott  |  First Impressions 
Rating:
5.0

We needed extra storage while we renovated our house. This worked out great for the items we needed out of the way.

Daniel Burt  |  Overall Experience 
Rating:
2.0

I wanted a larger unit. I had my unit for about a week and wanted to upgrade. I hadn't moved in yet, we were moving this weekend. Called customer service and was inside the office. During my 90min interaction with both, no one thought to mention that if I switched, I'd loose the $125 I already paid. No one mentioned it until they had cancelled the first unit and set up the 2nd. Absolute waste of time, effort and energy. I don't understand why no one would have said something at the beginning. Obviously we didn't upgrade because who has $125 to just throw away

Edith Copeland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharlena French  |  Overall Experience 
Rating:
5.0

I was greeted with warm friendly smiles. Everyone was so pleasant. Much needed after a long long long long long long drive. They were so helpful and explained how everything worked, the alarms, how to access the storage unit and the hours. I was originally supposed to turn my truck in at another U-Haul place and they were kind enough to make arrangements for me to turn it in there. The facility was extremely clean. My unit was on the second floor. I was impressed that they had carts for use to assist in moving all of my household goods. Usually moving can be a hassle, however the staff at this U-Haul storage facility made it a breeze and hassle-free.

Lori Gerick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina Rose  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie Jones  |  Overall Experience 
Rating:
4.0

Really hate rate increases but the employees were great. Asked if I wanted them to check my unit when the second floor flooded before I was able to go

Daniel Lee  |  Overall Experience 
Rating:
5.0

Thanks

Mark Case  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER CARR  |  Overall Experience 
Rating:
5.0

Loved it

Ruth Myslenski  |  Overall Experience 
Rating:
4.0

Good for storing things!

Qwentin Mcmackins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike BonGiorni  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cameron Hopkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARCUS WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamar Kimbrough  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George Orange  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHELAI CUNNINGHAM  |  Overall Experience 
Rating:
2.0

I have 6 storage units at this location. All were reserved in advance. First time I used this facility 2 units were not available when I went to pay for them. This visit our reserved room was 1/3 way full with the previous owners items. I was told the lock I purchased would be in the unit. If the lock had been in the unit they would have known it wasn’t empty. This is totally unacceptable.

Becky Tellas  |  First Impressions 
Rating:
5.0

Easy access. Looking forward to continued success

Denise Langan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KEITH CARR  |  First Impressions 
Rating:
5.0

Everything was great

Evelyn Pickett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt Petty  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corsica Polk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dwayne matthews  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aldo Fachini  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LIZABELLE ROBINSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roslyn correia  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Larry Braun  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quanetta Gilbert  |  Overall Experience 
Rating:
5.0

The staff were all kind and helpful! :) The reservations online were simple and my check in for everything in-store was so easy!

Heather Hutto  |  First Impressions 
Rating:
3.0

All the staff were nice. The issue is that a 5 x 10 unit that has a support column running through it is not actually a 5 x 10 unit. They did however rectify that for me. The other issue is that the rollup doors weren’t working so when I had to unload in the rain, I could not back all the way up and in to the unloading area. This definitely needs to be remedied.

Wesley Little  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jairo Solis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HUNTER RICKARD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nayriah Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria Nelson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis Owen Vazquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor Ervin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lana Tolbert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kayrin Newman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tommy Breeden  |  First Impressions 
Rating:
5.0

The workers that work there or helpful

CALISTA KHAMMYSOUK  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thomas Reiners  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Will West  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberely Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bradley Parrott  |  Overall Experience 
Rating:
5.0

Keep up your exceptional. It will definitely be my to go for moving to storage.

PHUC TRUONG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marian glass  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melisa Martin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Ogelvie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesse Acosta  |  Online Move In 
Rating:
5.0

Excellent customer service ‼️‼️‼️

Kausha Edwards  |  Overall Experience 
Rating:
5.0

Everything was great until we rented your truck! There was oil all inside the back floor and we had several spells of about falling very dangerous! I went to front desk told them they came seen what was talking about cleaned up but didn’t do any good. We were still sliding in the back trying to put our belongings in there and at one point I had fell and thankfully had bar in there to grab!! They shouldn’t clean with that mess!

william pino  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alicia Puma  |  Online Move In 
Rating:
4.0

So far, so good!

ALFRED ZARB  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie Curlee  |  Overall Experience 
Rating:
5.0

I enjoyed using the storage. Everything was great

JAMES PITTMAN  |  Overall Experience 
Rating:
4.0

Broken glass in elevator on floor

STACIE GROM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corsica Polk  |  First Impressions 
Rating:
5.0

Very well kept facility staff is great clean units will recommend

Timmie Barnett  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MAKENZIE DUGGER  |  First Impressions 
Rating:
5.0

.

James Kerby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara Young  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dalton Barry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Moore  |  First Impressions 
Rating:
5.0

Edgar took care of me on the phone and in person. Truck cross-country + car tow + storage unit, all smooth and easy. Helped me adjust my reservation schedule when a winter storm hit mid-trip. Great service and nice facility.

Boone Riddle  |  First Impressions 
Rating:
3.0

Although the facility itself was new and modern and the staff was friendly and helpful, there were several issues. The mechanically controlled roll up doors in the loading bay areas were not working, which meant the truck couldn’t be backed in fully and the contents got wet in the rain. Additionally, having a cement pillar in a 5x10 unit makes it substantially more difficult to store large items.

Wesley Little  |  First Impressions 
Rating:
5.0

During the entire process I received the very best, kindness, professionalism , guidance, and all questions answered. Excellent service. Thank you.

Joseph Harris  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL HIGGASON  |  Overall Experience 
Rating:
5.0

I go to Uhaul for truck rentals, packing supplies, and storage units anytime I need those services. The staff is always friendly, helpful, respectful, knowledgeable. The best company around for storage and truck rentals. They also buy back any unused boxes back so you're not wasting money.

Tara Tyree  |  First Impressions 
Rating:
5.0

There was a young lady who cleaned, but she was very helpful, and amazing! I can’t remember her name but she looked like coop from all american!

Madison Nowacki  |  First Impressions 
Rating:
5.0

Getting set up with a storage unit was so much easier than I thought!

Kimberely Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex Murrell  |  First Impressions 
Rating:
3.0

Staff had no idea there were pillars going through multiple storage units. I was given two different units in which a 10 x 10 was advertised, yet there was a large pillar protruding through this so the space is very reduced. I finally was given a third and final storage unit that was a full unit, but your staff should have a better idea as to which is used and reduced. Also, I recommend a price reduction on those units as you are not getting space paid for.

Don Newhall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Connie Jones-Ackerson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice McGoldrick  |  First Impressions 
Rating:
1.0

I never got a call when you sold my belongings or a letter in the mail like the contract said..

James Marhevka  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Zack Whitaker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH KINCAID  |  Overall Experience 
Rating:
5.0

The staff was always helpful never had a problem with my storage space

andrew rowinski  |  Overall Experience 
Rating:
5.0

Great experience with all staff members. Everyone was friendly and helpful. Thank you!

Nicholas Franklin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abigail Hatcher  |  Overall Experience 
Rating:
5.0

Extremely helpful! Manager was very kind!

Cynthia Browning  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william pino  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leonel Zavala  |  Overall Experience 
Rating:
4.0

Outstanding customer service each time I interface the agent. Very professional and courteous, and most important they were well trained and proficient in effective communication. They had the answers and they knew their job. They were effective and efficient with all responds. Thank you for running your business to serve the customer. I was well pleased with the spacious hall ways and elevators, Dollie’s and 4 wheelers made the job easy. Outstanding experience for me.

Deborah Gaines  |  Overall Experience 
Rating:
5.0

The lady that took care of us was very helpful. She got us what we needed. And very friendly and got us what we needed.

Becky Matteson  |  First Impressions 
Rating:
5.0

I’ve been there many times to buy supplies and rent vehicles and storage for our most recent move. Every time the staff have been kind and helpful and the facility is clean and bright.

Jennifer Roberson  |  First Impressions 
Rating:
3.0

It was ok other thank a couple issues. The annoying part about it was only having one extremely slow elevator in the whole building. There was also always a lack of carts and when I asked the people up front. They all just looked at me and never helped.

Robert Mowrer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Patterson  |  Overall Experience 
Rating:
5.0

Easy access with helpful attendants. Spacious storage and elevator access to and from locker.

Michael Thibeau  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn Reamer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Will West  |  First Impressions 
Rating:
5.0

Was comfortable with leaving my belongings for a year with you and moving 4hours away. Thank you!

Amanda Jauregui  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Russell Henson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brandi Hicks  |  Overall Experience 
Rating:
5.0

N/A

Cortney Nardi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARCUS BAGWELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aquinyel Bray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Greer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gina Seckler  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Nekelsey Stewart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Blanchard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blake Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Smith  |  First Impressions 
Rating:
5.0

The staff was very nice to me & I appreciate you all 🙏🏽

shelia frazier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAMELA HUGHES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrek Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANET BUSH  |  Overall Experience 
Rating:
5.0

No waiting. Process was fast and smooth. This business is well lit, has easy access, and the units are immaculate. Highly recommend this place for your storage needs.

Daniel Kroener  |  First Impressions 
Rating:
5.0

Staff was always friendly and helpful- facility was clean and I always felt safe. Would definitely recommend

Terri Ellison  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

patricia wynters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caleb Douglas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Bauer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Madison Ference  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LISA HERROD  |  Overall Experience 
Rating:
3.0

There was a zip tie still on the unit, and no lock was left inside the unit. I tried to use the call button on my unit’s floor, but no one answered. Twice. Thankfully, the office was still open. The workers were polite and able to help. The space was clean and tidy, too.

Katy Taylor  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CAROLYN BLAIR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fred Dishner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adela Brito  |  Overall Experience 
Rating:
3.0

The storage facility was amazing, but trying to get a truck was very disappointing.

RHONDA HALIMI  |  Overall Experience 
Rating:
5.0

Awesome experience, Mr. Joshua and Ms. Jasmine were very professional, very knowledgeable and informative, greatly appreciate superb service they rendered to me they both should be recognized for their super performance measures

GREGORY HATTAWAY  |  Overall Experience 
Rating:
5.0

Clean, efficient, convenient. Will use again if the need arises.

Paul Burt  |  Overall Experience 
Rating:
5.0

Love the dollies, very easy maneuvering, and the wide elevators made load transport easy as well as limiting the number of trips up and down. Well pleased with the entire process. Excellent customer experience. Well worth the money.

Deborah Gaines  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DeAsia Bailey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nathan Davenport  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eddy Mosley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adela Brito  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianne Alexander  |  Overall Experience 
Rating:
5.0

Extremely courteous and helpful employees, very clean facility

Nicholas Burgess  |  First Impressions 
Rating:
5.0

Every interaction I had with employees at u-haul on Beasie in Murfreesboro was pleasant, the staff was knowledgeable helpful and respectful!! I feel like they went above and beyond what was expected of them with every step of the way from renting a truck to renting a storage unit and move out was fast and simple!!!

Rhonda Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelly McMichael  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenny Mercer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan Wallace  |  Overall Experience 
Rating:
2.0

The whole using a card to check in and check out and using it to open door was annoying and a bit much. Also having the alarm go off because you accidently walked in the wrong "zone" was too much. Lastly having only 1 elevator in a facility that big is crazy!!

DEREK JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurent Rios  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ira Orr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer dearman  |  First Impressions 
Rating:
5.0

Jasmine and entire staff was incredible. They helped me so much from start to finish I can’t recommend them enough. If I could give them 6 stars I would. Thanks to all!

Jonathan Bouldin  |  Overall Experience 
Rating:
5.0

The best storage unit experience I have had.

Steven Schoenhut  |  Overall Experience 
Rating:
5.0

The experience was almost seamless

Rita Eveland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angeleen Hamilton  |  First Impressions 
Rating:
3.0

Initially given a storage unit that had not been cleaned out by previous tenant. Limited uhaul truck parking for unloading, limited number of carts and single elevator made it difficult to move in when several other people are doing the same.

Timothy Biles  |  First Impressions 
Rating:
5.0

Hard working and professional Thank You

Valerie Montejano  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rachel Childress  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Parris Cintron  |  First Impressions 
Rating:
4.0

overall good experience. would have been nice to know i would have got discounts for paying in advance with auto payments in place. that’s was never mentioned… and thought payments would have gone through smooth as i rent once and a while from uhaul. i was sick with covid and never say the email after it was to late for this on the next month renewal. i got charged for later payment and was not able to take advantage of auto payment discount.

Todd Greenwald  |  Overall Experience 
Rating:
5.0

Thanks!

RILEY STEVENSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cherita Morris  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Zuhair Alaghbari  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus Hardy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Omari Shepard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Jefferson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathy Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ciara Booker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chanean Jackson  |  First Impressions 
Rating:
4.0

Someone told me I could come in and rent a uhaul but didn’t tell me to reserve one so it became I had to rent a bigger uhaul then I needed

Debbie Pearsy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anquanesha Green  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

IAN POPILOCK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Smith  |  First Impressions 
Rating:
5.0

I frequent this specific location because of the employees that work there. Not only are they extremely helpful (every one of them), but they are exceptionally kind and always willing to help… even when not asked. There is a reason I’ve continued to come to this location, and that is because I can always count on someone to be there if need be. If you guys see this, thank you. So much. Aforementioned location: 1519 Beasie Dr. Murfreesboro, TN 37128

Dennis Pethke  |  First Impressions 
Rating:
5.0

Relocating to TN area for work and there customer service made this a easy move for me. My movers didn’t show up and they worked with me and helped me to make sure I got moved into my storage.

Jonathan Wallace  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID USSERY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RILEY STEVENSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Azubike Onuosa  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicholas MacDonald  |  Overall Experience 
Rating:
5.0

One of the cleanest place to put your belongings they need to drop the temperature in there tho a few nats flying around but I give them five stars

Necole Jefferson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alejandro Perez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Diana Clemons  |  Overall Experience 
Rating:
2.0

I’m not sure if your motto is “I DONT HAVE TO HELP YOU!!!” While walking away in front of a paying customer, but I’ll be sure to tell ppl that’s your motto per your employees. Despicable and disgusting.

Thamar Decimus  |  First Impressions 
Rating:
5.0

Awesome team and store

Laurent Rios  |  First Impressions 
Rating:
4.0

No problem with storage did have a problem with truck rental

Allan Daugherty  |  First Impressions 
Rating:
5.0

Everything was very quick, easy-to-use and very convenient. I really appreciate how clean and secure the place is.

Jaime Herceg  |  First Impressions 
Rating:
5.0

I've had no problems with storage since I've had unit. Unit was clean. Service from staff was very knowable and friendly.

CYNTHIA STRICKLAND  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erik Warner  |  First Impressions 
Rating:
5.0

Staff was very helpful. Showed me how to use alarm system.

Roger Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HUNTER GRAHAMCRAFT  |  First Impressions 
Rating:
5.0

Joshua Garcia was really patient, understanding and a great customer service with a lot of u-haul knowledge. He was kind, considerate and funny. Keep up the great work!

VICKIE HILL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Taylor  |  Overall Experience 
Rating:
3.0

The only thing I didn’t like , it was very hard to get someone at the location on the phone.

chartrice johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris hammers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AUSTIN MITCHELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhonda Jones  |  First Impressions 
Rating:
4.0

I had a few troubles with my unit, Andrew helped me out greatly and I was able to move all my things in and turn in my uhaul in time.

KYSHIRA SIMMONS  |  First Impressions 
Rating:
3.0

There was only one person that I had a terrible experience with and I do not know her name but it was a girl that was helping me out initially. She had an attitude the entire time, walked off with an attitude and everything, which I feel you shouldn’t have that kind of attitude period specially dealing with people who are already going through a overwhelming time of moving and relocating the last thing they need is a bad attitude customer rep. The others however were super nice and helped me out a ton, I believe he was a manager I decided to talk to him about exactly what I needed because the previous rep was soooo rude I no longer wanted to deal with her. And he helped me out and it was super easy and quick.

TOLANDA JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ira Orr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

beverly Phillips  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brent Eason  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachelle Hunter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana Clemons  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Bowman-Klopatek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Alderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mike Forth  |  First Impressions 
Rating:
5.0

Great workers!

Grover Forbes  |  First Impressions 
Rating:
5.0

I just wish the uhaul storage was all day access then just until 10pm when you have access to your unit. If that was Change that would be great. Other than that no complaints. Thanks!

Nekelsey Stewart  |  First Impressions 
Rating:
5.0

The Customer service was the best part.

Agustin Tinoco paredes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY ECKERSON  |  First Impressions 
Rating:
5.0

We move often for work and although we generally hire a moving company for the main household items, we’ve needed something extra each time - an enclosed trailer, a storage unit, etc… uhaul is always our go-to solution and we’re never disappointed.

Rob Lowder  |  Overall Experience 
Rating:
5.0

Very friendly service, our only issue was that there was a big pillar in our unit, and they switched us out to a new one. Very helpful, quick to do what we needed. Would recommend and use again.

Jennifer Conover  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex Christiansen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Blanchard  |  First Impressions 
Rating:
5.0

Super helpful people and clean facility, got a little confused by the card readers (even though they explained to me when I rented). People we super nice and helpful in any way they could be! I have to say far better than I expected from uhaul! would definitely recommend! Glad to see things going in the right direction! -R

Robert Bilderbach  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHEILA GREEN  |  First Impressions 
Rating:
4.0

My only complaints were that my unit was super dark, (no lights directly above) and that the hallway smelled like cat litter….likely from someone’s unit & not the staff’s fault. Incredibly friendly staff, especially the lady at the front with green or blue hair. Reasonably priced. Would definitely recommend this place to family and friends.

Elizabeth Prater  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Bill Teal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHANAVIEA JACKSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quanetta Gilbert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andy Liakopoulos  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paula Fuller  |  First Impressions 
Rating:
5.0

Management and staff were friendly and helpful

PETER STROBEL  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CHANAVIEA JACKSON  |  First Impressions 
Rating:
5.0

The email regarding accessing my unit could be more clear. I accidentally set off the alarm and had to get a key card from the front desk

Jerimiah Sanchez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert Bilderbach  |  First Impressions 
Rating:
5.0

This was a great place for storage. Great customer service

Victor Davis  |  Overall Experience 
Rating:
5.0

This was definitely one of my best experiences with u-haul . Thank you so very much!

MELISSA WILBURN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda Freeman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andy Liakopoulos  |  First Impressions 
Rating:
5.0

Great experience!

mary matison  |  First Impressions 
Rating:
5.0

Although a great facility, I did have one issue initially. I had a specific unit which they said I could reserve on the first floor (did this about a week or so ahead of the actual time needed for move-in). When I went to pay for and secure the unit...they had rented it and said they could not actually hold or "reserve" a specific unit location or type requested. In the end I got a good unit, just on the third floor.

dwight goodman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marala Chesson  |  First Impressions 
Rating:
5.0

Very friendly and professional. The facility is the best I have seen.

Jerry Powles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Megan Romero  |  Overall Experience 
Rating:
2.0

They don't have enough equipment for moving furniture to any floor

Manuel Cader  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Pieske  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evan Frost  |  First Impressions 
Rating:
5.0

I had a great experience with this facility. Price was good. Unit was good. Service was great.

David Allison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Fairchild  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise Lowder  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Frederick Feutz  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Maegan Eckerson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kimberly marshall  |  Overall Experience 
Rating:
5.0

Very pleased and would highly recommend

Kimberly Gaines  |  Online Move In 
Rating:
5.0

Great experience.

Scott Senter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Poe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Hu  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

latasha perkins  |  Overall Experience 
Rating:
1.0

Absolutely the worst customer experience I have ever had. The person who was hired to work the counter should be fired. The security card I was given did not work, it set off the alarm for the entire building. I sat there for 10 minutes with the building alarm screaming aloud and could not get ahold of anyone to help me. I left with my stuff and never even got to move in.

Michael Chapman  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sacoya Bates  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bianca Chery  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yvonne Crownover  |  First Impressions 
Rating:
5.0

I would recommend this facility to anyone!! Great service and very clean!!

TAMMI Cameron  |  Overall Experience 
Rating:
5.0

Stephanie helped us with solutions to our move and how to save money. We appreciated her quick responses to any questions.

Nikki J Harding  |  Overall Experience 
Rating:
5.0

Was very helpful to be able to use the carts to transport my things to my unit. It made it to were I was able to take all of my load in one load! I am very pleased with the climate controlled unit I got for my belongings. I like that I don't have to constantly worry if someone is going to be able to break in and take my things. Very secure.

Amanda Jauregui  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

UNIKA FREEMAN  |  First Impressions 
Rating:
5.0

Thank you at U Haul very much - so glad that you were there for me to store my furniture in my move to Hawaii … It’s in its way now to the big island - thanks again :)

JOHN KRISTOFICH  |  Overall Experience 
Rating:
5.0

The lady who helped me was amazing. Very detailed and very sweet. Even after I set an alarm off because I forgot to swipe my card. I will recommend this facility to everyone I know!

ROBERT SHERWOOD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARRY RICHARDSON  |  First Impressions 
Rating:
5.0

Your Manager directly caused me to spend years as a u-haul customer. Your company should recognize quality professionalism in Ms. Clarke. Your telephone contact system is difficult to navigate and spending hours waiting was exhausting. I, personally, have utilized your company in three states in many different avenues. Please note that the staff at the new 5 story facility in Murfreesboro excelled in every way. This is the direct result of a good manager. Thank you.

Diana Burt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trent Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSY CASAUS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fred Davidson  |  Overall Experience 
Rating:
5.0

Transferred my belongings from a U pod to a storage unit because I was paying California prices for them to be in Tennessee

Dave Humphreys  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fred Dishner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE HUDDLESTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Giny McBride  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

selene daniels  |  First Impressions 
Rating:
5.0

Great staff.

michael gonzales  |  First Impressions 
Rating:
4.0

Move out date was 11/30, not 12/1.

Amy Bickel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Conrad  |  First Impressions 
Rating:
5.0

Cole was great!

Patricia O'Kelley  |  First Impressions 
Rating:
5.0

Thank you. It worked out just great. I am now in my new house. I would highly recommend your trucking, hauling and storage facilities.

Nova Buker  |  Overall Experience 
Rating:
5.0

The team and facility were amazing! Very friendly and helpful. I was nervous about the entire process but it was so smooth because of their efficiency! I would highly recommend them!

Pamela Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca Spehn  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAMES PITTMAN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kenneth Collins  |  First Impressions 
Rating:
2.0

They had my information wrong in the system they did not take my information when I transfer over to a new store which cars one of my colleague I mean to have an argument about her name being used and I got fired from my job because of it

MARCIA ODIGIE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fred Dishner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Manuel Cader  |  First Impressions 
Rating:
5.0

THIS PLACE IS GREAT.

Terry Hill  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Robert Myers  |  First Impressions 
Rating:
5.0

Extremely helpful employee who helped us rent the units we need.

LYNN VANdERPOOL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Murphy  |  Overall Experience 
Rating:
1.0

The only negative but also a huge one is there is not enough elevators at this facility. We had to wait in line several times just to get to our storage unit. Very inconvenient if you are carrying heavy items. We had to try to go to the facility during off times so it wasn’t as busy. The layout was not planned correctly. The original employee who signed me up made some mistakes. Spelled my name wrong, didn’t set up auto draft correctly, and had me down for the wrong storage number. The employees who corrected it were nice and helpful but the initial employee was not a good experience.

malory valdez  |  Overall Experience 
Rating:
5.0

Stephanie is a pleasure to work with.

Double Tree Hotel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber Lawrence  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Claretha Roberson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon sanders  |  First Impressions 
Rating:
5.0

Everyone has been so helpful and kind. Thank you!

Gina Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER SEARS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chris Campbell   |  First Impressions 
Rating:
5.0

They are the best I've ever been too.The place is clean and the staff is courteous and friendly!I will definitely use them again!

Sherman Davidson  |  First Impressions 
Rating:
3.0

Overall, the quality of my unit was great; however, I was unaware that my unit (#1000) would have humidity issues. Multiple bedding items (stores in containers) had to be thrown away due to mold. When I rented the unit I did not think mold would be an issue, but come to find it did. If I did it all over again, I would want to be briefed that mold is a potential issue so that I could plan more accordingly.

Sam McKinstry  |  Overall Experience 
Rating:
5.0

Good staff

JAMES HUMPHRIES  |  First Impressions 
Rating:
4.0

Floor three did smell like garbage upon getting off the elevator. May want to check that out. Staff was lovely!

Atha Witcher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Serriaha Tubbs  |  Online Move In 
Rating:
5.0

The representative in Murfreesboro TN was great he made my transition smooth and he was very polite. We need more people like him behind the counter.

Diane Kuch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Megan Romero  |  First Impressions 
Rating:
5.0

Everyone I interacted with was helpful and friendly. The supplied lock made one less thing I had to worry about! I was able to use the provided carts to easily move my boxes into and out of my unit. The temperature was always within the designated range. The facility was always clean (including the bathrooms). My move was very stressful. It was a blessing to have one part that was consistent and positive. Thank you!

Rachel Albertson  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top