Customer Reviews for U-Haul Moving & Storage of Mountainbrook

2,250 reviews

3195 Hwy 280   Birmingham, AL 35243
(Across the street from the Summit next to Chevron)

(205) 262-9115

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(205) 262-9115

3195 Hwy 280
Birmingham, AL 35243
(Across the street from the Summit next to Chevron)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Linda Humphers  |  First Impressions 
Rating:
5.0

Great experience.

DAVID BELL 
Rating:
5.0

Customer did not leave a comment.

Jonathan Davidson 
Rating:
5.0

Customer did not leave a comment.

Lashonia Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ganesh M 
Rating:
5.0

Customer did not leave a comment.

Paige Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Gresham 
Rating:
5.0

Everything was perfect.

Kevin Patton 
Rating:
5.0

This was hands down one of my best experiences with U-Haul!

KHAIAH BURROUGHS 
Rating:
5.0

Customer did not leave a comment.

John Shank 
Rating:
5.0

Customer did not leave a comment.

Alexis Thomas 
Rating:
5.0

Customer did not leave a comment.

Thomas Varytimidis 
Rating:
5.0

Keep up the great customer service!

Clementine Richardson 
Rating:
5.0

Customer service at this location is awesome! They are always friendly and helpful.

Bonnie Poticny 
Rating:
5.0

Nothing, everything was done alright to me

christeen kline 
Rating:
5.0

Customer did not leave a comment.

zachory Lawson 
Rating:
3.0

Customer did not leave a comment.

Benjamin Traylor 
Rating:
5.0

Customer did not leave a comment.

Michael Goodman 
Rating:
4.0

Rear view cameras in larger trucks. I know, that’s nitpicking. The staff and equipment at this location are always top tier.

Alexis Thomas 
Rating:
5.0

Customer did not leave a comment.

Yavuz Akin 
Rating:
5.0

Customer did not leave a comment.

Brandon Cole 
Rating:
5.0

Had to clean out the truck prior to loading but a good sweep did the trick. The lady that assisted us here was WONDERFUL! She really helped and was so great to work with. Made things easy for us!

Mallory Harris 
Rating:
5.0

Great experience! Staff were helpful, knowledgeable and friendly!

Leta Head  |  First Impressions 
Rating:
5.0

Service was fast and friendly.

Alexis Thomas 
Rating:
5.0

Clean and efficient. Employees were friendly and accommodating. Gentleman who checked us in drove to the back lot to let us out of the gate to help us avoid traffic.

Christopher Timbie 
Rating:
5.0

Customer did not leave a comment.

Cheryl Lee 
Rating:
5.0

Customer did not leave a comment.

Evan Glasscock 
Rating:
3.0

The Lady at the desk was very rude! The Van wreaked of marijuana!

Mary Evans 
Rating:
5.0

Customer did not leave a comment.

Robert Tucker 
Rating:
5.0

Customer did not leave a comment.

SADE HOWARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer wilson 
Rating:
4.0

Customer did not leave a comment.

Denae Whatley 
Rating:
5.0

Customer did not leave a comment.

Carlyn Crites  |  Overall Experience 
Rating:
5.0

The lady behind the desk was the most helpful customer service rep I’ve had in years in any business. Fantastic.

Jim Dunaway 
Rating:
5.0

Keep it up.

Jack Kalin 
Rating:
5.0

The lady was very very nice!!!

Cathy Cumbie 
Rating:
5.0

Customer did not leave a comment.

Chandler Headdy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Napps  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ginger etheridge 
Rating:
5.0

Customer did not leave a comment.

Sunil Cyriac 
Rating:
2.0

I reserved the van for 24 hours, thinking I could load it on the first day. However, the van smelled strongly of cigarette smoke, so I didn't want to leave my stuff in it overnight. This made me 25 minutes late when returning the van, and I was charged an extra day fee of $19.95. I don't think it's fair to charge me extra when I couldn't load early due to the cigarette smell.

Kenneth Nix 
Rating:
4.0

The CSR demeanor and attitude was horrible. She was very rude and unprofessional. I would like a call back from the GM.

Temitshia Jackson 
Rating:
5.0

everyone was great and very accommodating

Marcus Gordon 
Rating:
5.0

Good experience and great service!

Bobby McElroy 
Rating:
4.0

Customer did not leave a comment.

Cameron Shevlin 
Rating:
5.0

Customer did not leave a comment.

Mark Davis 
Rating:
5.0

Customer did not leave a comment.

THOMAS MARQUARDT 
Rating:
5.0

Customer did not leave a comment.

Wilson Lewis 
Rating:
4.0

Customer did not leave a comment.

Sarah Warbington 
Rating:
5.0

Customer service representative was really nice

Jason Jones 
Rating:
5.0

Great staff. Both of the people who helped with check in and drop off were very helpful. We will definitely use this U-Haul dealership again.

Leah Barnett 
Rating:
5.0

Customer did not leave a comment.

Jay Pfaffman 
Rating:
5.0

Customer did not leave a comment.

Jay Daily 
Rating:
5.0

Customer did not leave a comment.

Lee Beaudrot 
Rating:
4.0

Customer did not leave a comment.

Sandra Peterson 
Rating:
4.0

It would be very helpful to be able to rent a vehicle for 1/2 a day (for moving items a short distance) so as not to incur a full day charge.

Robert Matthews 
Rating:
4.0

pay attention when vehicles are returned.

RAY PAYNE 
Rating:
4.0

Customer did not leave a comment.

Paul Ozbirn 
Rating:
5.0

Nothing great service

joseph thornton 
Rating:
5.0

There are glitches with your text notification services synching with the physical check-in/rental process. It causes some irritation on the side of the customer as when interacting with the representative in person the pickup process is complete once keys and signed contract are obtained. However, your automated text system still sends messages telling the customer that further steps need to be taken to complete the process. In my case it was received well after leaving the physical location.

felton turner 
Rating:
4.0

Customer did not leave a comment.

Darrel Hutcheson 
Rating:
3.0

Get rid of the 1-800 traffic center. They are the most rude, uncaring people I’ve ever encountered. I had my reservations for over two weeks from a location 5 miles from my house. The day before I was to pick up the truck, I get an email saying my reservation had been moved to another location approximately 30 miles away, When I called the 1-800 number in the email, the lady in the other end was horrible and should find another job if she is that miserable. When I asked her what the purpose of having a reservation was, her response was “to move your stuff”. How ignorant and unprofessional. The experience went down hill from there. The best customer service I got was the actual face to face encounter at the pick up and drop off locations. Other than that, the entire reservation process was absurd. U-Haul is NOT providing the same customer service that they did of years past.

Mike Burroughs 
Rating:
5.0

Professional and fast. Nice clean

JEANNIE WOOD THROWER  |  Overall Experience 
Rating:
1.0

Horrible customer service and I was overcharged for mileage. The door on the storage unit was broken and wouldn't stay up. There were rodent droppings and urine stains on my items. The store closes before the closing time stated on the door. Trucks constantly being parked blocking the entrance to the storage units. The entire building is built on the edge of a steep ravine and is now tilting sideways and looks dangerous. I would never rent a truck or storage there again.

Car White 
Rating:
5.0

Fast service, the vehicle was practically new, and the return was fast.

David Brantley 
Rating:
4.0

Customer did not leave a comment.

GERALDINE ROBINSON 
Rating:
5.0

On this particular truck, the 10’ truck, I had to make sure it wasn’t in tow/haul mode, every time I started it it went back to that mode. Otherwise a great little truck easy to drive and you can get things in and out of it easily. The staff at this location is great. Gas station is next door to top off the gas. Very convenient location.

charles kaminky 
Rating:
5.0

Customer did not leave a comment.

Tejah Joseph 
Rating:
2.0

Very rude customer service here, and I was over charged for mileage. I was told there was no point in disputing the charges. This location closed before the started hours of operation also. And they lock the gate so that current customers cannot get to the office from the inside which should not be happening. Overall I was very unhappy with my rental experience. Also I was told there was no large truck available however I drive past this location every day and saw several large trucks there each day that I had needed the rental and those trucks didn't move so that was a lie.

Carly White 
Rating:
5.0

Excellent staff very friendly

Josette Rice  |  Overall Experience 
Rating:
5.0

I am missing a paid reciept for the initial rental. I recieved a reciept for the additional mileage ...no problem. Could you mprovide a reciept for the initial rental...around $ 150

Earl Bush 
Rating:
4.0

The actual paperwork process took way longer than I expected. The desk person had to re-do the transaction three or more times before I could leave with the truck. She said it was the system not working properly. Other than that it was an easy rental and return process.

charles kaminky 
Rating:
5.0

Nothing

William Strait 
Rating:
5.0

They young girl working at the store needs a raise…

Stewart Watson 
Rating:
4.0

The site manager did a great job.

BENJAMIN MCMILLAN  |  Overall Experience 
Rating:
5.0

The rearview mirrors on the driver's side and passenger side were both broken. That is, neither the U-Haul attendant nor I were able to rotate the mirrors. There was no other 10' truck available, so I took it. However, all day I had to lean forward or backwards or side-to-side whenever I wanted to see the traffic behind me.

Glenn Fleisig 
Rating:
4.0

expensive :/

Noah Fendley 
Rating:
5.0

Customer did not leave a comment.

Luis Cabrera 
Rating:
1.0

Customer did not leave a comment.

Joyce Cunningham  |  Overall Experience 
Rating:
5.0

Nothing you were excellent

Colicia Ester 
Rating:
5.0

The young man, I believe his name is Eric, that assisted me upon my arrival was very knowledgeable and helpful

John Eaker 
Rating:
5.0

GREAT SERVICE

Clarence Gaines  |  Overall Experience 
Rating:
5.0

EVERYTHING WAS GREAT

Clarence Gaines 
Rating:
5.0

Customer did not leave a comment.

Josette Rice 
Rating:
5.0

Hayley was great; professional and personable. She happened to be walking out as I returned the vehicle and answered any questions I had, despite I’m sure being off of the clock. I’ll be sure to use this location the next time I move. Vehicle was also in great condition, decent amount of fuel left in the tank.

Jordan McCarver 
Rating:
5.0

Great customer service quick check out of truck and even quicker return

JERRY COLLINS 
Rating:
5.0

See comment above. Great service all around.

Mitch Boles 
Rating:
1.0

The store charged me two days for 12 hours rental. I contacted Uhaul headquarter and was told that the local store would take care of this. However, the local store sent me email twice but refused to refund.

GUANGXIANG LUO 
Rating:
5.0

The staff at the hwy 280 store were helpful, friendly and professional! I definitely will recommend this facility

Robyn Watson  |  Overall Experience 
Rating:
5.0

Outstanding customer service and excellent equipment. Much appreciated!

WILLIAM STOVALL 
Rating:
4.0

Customer did not leave a comment.

Dyron Taylor 
Rating:
5.0

Great great customer service

Stefanie Williams 
Rating:
5.0

Excellent experience. Please thank Eric B who assisted us. He was professional, kind and a pleasure to work with! I will do business with Uhaul again and recommend this location because of the service provided by Eric.

Perry Akins 
Rating:
3.0

The customer service we received both picking up and dropping off was good. The truck we rented had trouble starting a few times and in my hurry I forgot to mention it to the employee that took our keys.

Mitchell Hartley 
Rating:
5.0

Customer did not leave a comment.

ANTONETTE GRAY  |  Overall Experience 
Rating:
5.0

Professional person at the desk both when picking up and returning

Gustavo Heudebert 
Rating:
3.0

I think there is a bed bug problem there. I found bed bugs in my mattress after I moved my stuff back home. I’m afraid that there may be an infestation in nearby units. Somebody brought them in.

Steven McGrew  |  Overall Experience 
Rating:
5.0

This was a great experience. Eric and his staff were very helpful and courteous. Would recommend them highly.

Ron London 
Rating:
5.0

Customer did not leave a comment.

djuan smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis Cabrera 
Rating:
5.0

Noting. The gentleman (Eric?) manning the location on 9/23/23 at 10:00 am was awesome. Super helpful. My experiences with U-Haul have been very hit or miss and his customer service was excellent and made this an easy transaction. Kudos to him.

Jason Botop 
Rating:
5.0

We had a flat tire and it took over three hours to get roadside assistance there after several technicians and several phone calls we had to track someone down. I would have hoped UHaul offered some sort of compensation or at least an extension of three hours of the rental but we didn’t even get an apology.

Adam Metzger 
Rating:
5.0

This U-Haul location provided the best experience for moving needs and everything we needed was readily available from trucks, vans, large rental unit, packing supplies as well as available carts to easily transport our belongings from vehicle to unit and vice versa. The Hwy 280 Mountainbrook location is by far one of the best locations to handle all of your moving needs. The staff was very professional, friendly, helpful, accommodating and very reliable. U-Haul Moving & Storage Of Mountainbrook will always be our 1st choice for any future moving needs and we highly recommend this location. Special thank you to all of the Mountainbrook UHaul staff for a job well done! — The Hayes

Jay Hayes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

victoria rowels 
Rating:
5.0

Customer did not leave a comment.

Eric Roman 
Rating:
5.0

Customer did not leave a comment.

JIM BENNETT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lori Kaak 
Rating:
5.0

Customer did not leave a comment.

Kathryn Naro 
Rating:
5.0

the lady ms.T is amazing…. she knows her stuff… awesome customer service.

jermine horston 
Rating:
4.0

The only complaint i have is that all the trucks around are cramped in and make access to the gate and unit difficult But the girl signing me up at the front desk was very sweet!

Car White  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nigel Brown 
Rating:
1.0

The reason I might not recommend this location is because it’s a difficult intersection to get out of and you can only head one direction on the highway. Also, I was rented a truck with engine problems but was not advised of that. I couldn’t get the ignition to turn over. I had to get en employee to start the truck and he said I had to press the break down and juggle the steering wheel. He started it for me and the engine light was in. But then when I got to my pickup location and turned off the truck, I couldn’t get it restarted. I had to get one of the movers I had hired to help and she said she could do it bc she had worked for UHAUL before. But she said there was really something wrong with the ignition. By the end, when it was time for me to take my last load, it took her 10 minutes to start the truck. I couldn’t fill it with gas because I couldn’t turn off the engine. I called the store to tell them and they said, oh, yeah, they knew that about the truck. Well then why did they rent to me?!

Anna Velasco 
Rating:
4.0

Customer did not leave a comment.

canesia jackson 
Rating:
5.0

Nothing known

Nonaral Goldsmith 
Rating:
4.0

The control panels to gate to enter and exit the storage unit area are oddly situated to where the client has to exit the vehicle to enter the code. It would be a great convenience to the clients to have the ability to access the control panel directly from your vehicle. Although very secure, driving or walking underneath the unit entrance lift-gate is a bit unsettling to me. But overall, I had a seamless experience.

Jay Hayes 
Rating:
5.0

Customer did not leave a comment.

Carole Brisby 
Rating:
5.0

Customer did not leave a comment.

Kelvin Tye  |  Overall Experience 
Rating:
1.0

The lack of customer service is atrocious! Especially the older lady in the office. Who rolls her eyes and doesn’t even speak back but sucks her teeth at you. Coupled with the high incompetence level I am surprised y'all are still in business. From the moment I rented the unit there were mess up after mess up after mess up. Not once has anyone apologized or even tried to resolve or compensate me for the additional money I had to pay due to the staff’s failure to complete tasks properly or even apply payments correctly. They either ignored me all together or told me not thier problem. I will never us U-Haul ever again.

Cammi Compston  |  Overall Experience 
Rating:
1.0

I returned the uhaul seven minutes before closing. I wish I had wait until the store was closed. Upon entering, the representative entered from the back of the store. She sternly asked, asked how may I help you? Sensing this, I said you are in the middle of closing aren’t you? She sternly repeated her question again. I told her I had truck to return. I handed her the key and. There was no thank you, did you have any problems? Nothing. As I was walking out, the employee said, you’ll get an email in 15 minutes. That was it. I did not expect her to praise me for renting a truck. I did not expect her to make conversation. I guess I just expected a thank you or at least have a safe trip back. The employee was flatlined, no sign of emotion. Not a good representation of your company (I hope). I will probably call another rental company the next time.

MATTHEW MANGINO 
Rating:
5.0

Customer did not leave a comment.

Ellen Hall 
Rating:
5.0

Customer did not leave a comment.

Perrion Davis 
Rating:
5.0

Customer did not leave a comment.

GREGORY Clark  |  Overall Experience 
Rating:
5.0

Both of folks were nice snd great help!!

Jody Holdbrooks 
Rating:
4.0

It was an efficient, convenient, clean place and good overall experience except for checkout.

Marisa Alack  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Natasha Byrdsong  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Egan  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lloyd Hardge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kearah Gilbert  |  First Impressions 
Rating:
5.0

great service

Jose Luis Armendariz Terrazas  |  First Impressions 
Rating:
1.0

I purchased a climate controlled unit and upon viewing, I noticed the building was very warm. Upwards of 90 degrees. I specifically told the guy showing the unit, manager Eric Bailey, that I needed a unit that was climate controlled due to my products that would melt and spoil in warm weather. Eric assured me that the air conditioner had been fixed that day and the building would soon cool down. I took him at his word and purchased the unit. A few hours later I returned and the building was warmer than before. It actually was hotter in the building than it was outside and it was mid 80s outside. I called the 280 Uhaul office and spoke with a girl there and she informed me that the air conditioner had been broken for 2.5 weeks and still wasn’t fixed but should be fixed by tomorrow (today, Saturday). This means that Eric wasn’t forthright about the building air working and sold me a unit under false pretenses. He wasn’t honest about the conditions of my unit and I had to spend the rest of my day moving my items that would melt and spoil from that storage unit to another one at a different facility. This took up time I needed to do other things and now, I’m going to have to take off work again next week to move everything from that unit. This is a major inconvenience for me. I paid for a climate controlled unit and that’s not what I got and I am requesting a full refund. I called Uhaul customer care and informed them of this issue. I was told that they are doing what they can to handle and that someone would contact me next week.

Erica Goings  |  First Impressions 
Rating:
5.0

Everything good as far as I know.

JOHN LEWIS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jonathon Knudsen  |  Overall Experience 
Rating:
5.0

All personnel were great, particularly Eric.

James Yearout  |  First Impressions 
Rating:
5.0

Everyone was amazing. I had to help my daughter move her apartment and Eric was friendly. Latwantha was very informative and friendly and I didn’t get the other young lady’s name who was there but she was extremely sweet and helpful. Everyone needs a formal recognition for their amazing attitude and work ethic.

KASHEKA CLARK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEJON CHUMLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONYJ TAYLOR  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Andrea Lane  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANTHONYJ TAYLOR  |  First Impressions 
Rating:
5.0

Only wine storage facility in Birmingham Alabama. I’ve waited 5 years for availability at this facility. You should consider adding more!

bill bryant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonnie Poticny  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paige Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NEERU SHARMA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Herb Rosenbaum  |  Overall Experience 
Rating:
4.0

My door would not stay open which was annoying.

SHERRI ELLIS  |  Overall Experience 
Rating:
5.0

The experience was seamless. The person who helped me was professional, attentive, kind and could not have provided a better experience. I appreciated her help so much.

Amanda Traywick  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBIN GUION  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN EVANS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Emily Green Vance  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lelia colley  |  Overall Experience 
Rating:
5.0

Kelsey Henderson was amazing. 10/10 would recommend

Jeremy Bunn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Beck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melody Davidson  |  Overall Experience 
Rating:
5.0

Thank you!!!!

Kelly Selman  |  Overall Experience 
Rating:
3.0

Lights were burnt out a lot of the time, the unit door wouldn’t stay open and the rate I was charged was not consistent each month.

Brandon MacDonald  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TARANCE Gardner  |  Overall Experience 
Rating:
5.0

This is the place to store items because of its LOCATION ON 280 and 459 only A QUARTER MILE AWAY. ALSO THE SUMMIT IS JUST ACROSS THE ROAD AND A LARGE SHELL STATION IS ON THE STORAGE LOCATION.

Robert Payne  |  First Impressions 
Rating:
2.0

My storage unit was suppose to have my lock in it and it did not so now I have to pay for an additional day rental on the U-Haul equipment. Also I was suppose to get the first month free with my truck rental but the system charged my credit card.

Cammi Compston  |  Online Move In 
Rating:
5.0

Keep up the good work may the Lord bless you.

Lloyd Hardge  |  First Impressions 
Rating:
5.0

Holly and team were there to help my family through a difficult time. We stored my mother’s things for three years. They were responsive, welcoming, and helpful throughout. Holly really made this experience less painful and turned it into a joyous one.

Alexandra Day  |  Overall Experience 
Rating:
5.0

Great service manager and staff. Very clean establishment and organized.

TARANCE Gardner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doreni Fleming  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandria Doll  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER LOWE  |  Overall Experience 
Rating:
4.0

Vehicle access was sometimes a challenge. Overall - pleased. Juts went to a closer location that had better access.

Vince Saia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn Keating  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ladonna Rausch  |  First Impressions 
Rating:
5.0

Holly and the young man were great!!

KEATASHA DUMAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRITTANY PITT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shakiyla Tromble  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony walls  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIM POLLARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIM POLLARD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin Bonney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william-baker Bru  |  First Impressions 
Rating:
5.0

Holly was so amazing and informative. She really made our transition from Kentucky to Alabama a breeze.

Joshua CLEMMONS  |  First Impressions 
Rating:
1.0

General manger talks so fast it seems like she doesn’t care whether your experience is good or bad

Lavell Wynn  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

elizabeth dean  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alva toney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jarrah hood  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SANDRA GINTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Mosier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Tucker  |  First Impressions 
Rating:
5.0

Holly was extremely professional and helpful throughout the whole moving and storage process - I would definitely recommend this location and will use their services again

Edward Mead  |  Overall Experience 
Rating:
5.0

Employees are helpful and take pride in helping you and keeping facility clean and easy to use. Elevator in working order, a lot of carts available. Facility is well designed for ease of moving in and out.

Amy Carter  |  First Impressions 
Rating:
5.0

Ms. Redwine was very helpful and efficient.

THOMAS MILLER  |  First Impressions 
Rating:
5.0

Holley was amazing to deal with. Very helpful and attentive to our needs. Will recommend this location to anyone looking for storage. Thanks Holley!

ROBIN LAWSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard gilmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Gingras  |  Overall Experience 
Rating:
5.0

I would have wanted written confirmation that my contract was over when I cancelled it.

Leslie Price  |  Overall Experience 
Rating:
5.0

My move out date was 9/5/21 not 10/27/21

CHRIS CARRINGTON  |  Overall Experience 
Rating:
4.0

The auto pay for my storage unit kept getting deleted. Need to fix the site.

Brittany Mcbride  |  Overall Experience 
Rating:
3.0

Back gate doesn’t ever work with key fob. I also had to call and get set back up on auto pay because I was taken off when the price increased but nobody told me it would do that. I also have to apparently come back in and sign a rent agreement on a unit I’ve been renting for 4 years which doesn’t make sense to me.

Anna Woods  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon Hedgemon  |  First Impressions 
Rating:
4.0

A convenient and well run facility, except for one mix-up in billing.

RON DURHAM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN OSTERLUND   |  Overall Experience 
Rating:
5.0

Geat Management Team! Great customer service!

GREGORY Clark  |  First Impressions 
Rating:
3.0

The front counter lady was nice. But not knowledgeable about the sizes of storage units.

CHRISTOPHER CLARK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carey Parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chandler Headdy  |  Online Move In 
Rating:
2.0

I reserved the unit well in advance and wanted inside, first floor, however we ended up getting an outside unit that was very dirty with an area in the corner that clearly leaked water...we told the staff and took pictures before we moved in, but they said they didn't have another option. At that point, there was nothing we could do since we had to move out and had a truck full of our stuff!! Then, when we moved out of the storage unit, our belongings were visibly filthy and there were bugs in the unit and in our stuff. We were not surprised, since the area that was wet when we moved our stuff in was never repaired, and was open for bugs to get in. Also, horrible customer service! Whenever i call, it rings forever, like 20-30 minutes, and eventually goes to the central UHaul number, not the actual location! If we can't get an inside, first floor unit next spring, we will not be renting from you again! We rented the year before (summer 2020) and had no problems. Our unit was an inside unit and very clean, no bugs. We were super disappointed this year!

Angie Newsom  |  Overall Experience 
Rating:
5.0

Holly was amazing

Thomes Stewart  |  Overall Experience 
Rating:
5.0

Minus ant nest I'm crack on our storage entry all good

Doyle Carpenter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Meredith Brady  |  Overall Experience 
Rating:
2.0

The day of my check out I went to the office and told them I needed to check out, the employee asked me my unit number and said she would contact me if there were any issues. The month goes by, didn't hear anything and all of a sudden I'm getting emails saying I'm late paying my storage. I'm sure she forgot or just didn't bother closing my unit out. After just moving this was not a stress I needed added on..

Shaina Sparkman  |  Overall Experience 
Rating:
5.0

Holly was very helpful and pleasant to work with!

Melody Davidson  |  First Impressions 
Rating:
5.0

Holly was extremely helpful and courteous

richard gilmer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jackie young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jonathan curtis  |  Overall Experience 
Rating:
5.0

The manager Holly was extremely knowledgeable helpful, kind and professional.

Eugene Rogers  |  First Impressions 
Rating:
5.0

Great experience

CHARLES CARLISLE JR  |  Overall Experience 
Rating:
5.0

The associate was kind and courteous.

Isaac Laws  |  First Impressions 
Rating:
3.0

It’s a nice, clean location. But nothing extra special about it. It’s just your good ol average/standard storage unit

Andrew Gamblin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carey Parker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEONARDO FONSECA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Carr  |  First Impressions 
Rating:
5.0

Truck was clean and had a filly tank of gas! Helpful staff

Samuel Flowers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah Nilsen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KENDRA JONES  |  First Impressions 
Rating:
5.0

Holly was amazing! So friendly snd helpful!

Meredith Brady  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward Mead  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori Bethune  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathy Sankey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Bradt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john brittain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Donnelly  |  First Impressions 
Rating:
5.0

Very helpful to store my daughter’s college stuff prior to her move to Birmingham. The facility was great and the staff was very helpful!

Jeff Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Calvert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

spencer haddock  |  Overall Experience 
Rating:
5.0

:)

Mike Priestley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laura Kidwell  |  First Impressions 
Rating:
5.0

The person who checked me in was very informative and friendly.

SHARITA GRANT  |  First Impressions 
Rating:
4.0

Minor issue when I was checking out. They wanted to look at the empty unit after I had moved out, and when I notified them that we were out, they were too busy to look, but promised to look later and let me know via email if there were any issues. Imagine my surprise 4 days later when my C card got auto billed for the next month charges. They fixed it right away after I let them know, but if I hadn't caught it I'd been out another $190.00. Holly was super friendly and helpful.

Reed Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LYN DONNELLY  |  Overall Experience 
Rating:
5.0

I wanted to confirm that you know that I still have my things in my rented u haul is still Parked outside my Storage unit . I have had some issues with getting help in moving into storage. Hopefully depending on the weather I will have it empty and turned in to you soon. If that’s any problem please contact me. 205-983-2717 Thank You, Donah Bigham

Donah Bigham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael landers  |  Overall Experience 
Rating:
5.0

perfect for college students over the summer months!

Sarah Nilsen  |  Overall Experience 
Rating:
2.0

The unit was smaller than promised due to an air conditioning unit in the ceiling. It was also very hard to get in touch with staff when I was having payment issues.

Grace Herlong  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latonya McLoyd  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Richard Shaffer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BnR company Reed  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

megan nguyen  |  First Impressions 
Rating:
5.0

The staff are friendly and professional

Fawzia Lide  |  Overall Experience 
Rating:
2.0

The website said I was renting a 10 foot high unit, and it definitely was not 10 feet tall. It was more like 8 feet.

Grace Herlong  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John Simpson  |  First Impressions 
Rating:
5.0

Matthew G. provided great service and answered all of our questions without hesitation.

DAVID HELTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDIN FAISON  |  Overall Experience 
Rating:
5.0

Other than a computer glitch at the return, it was a great experience.

janet nichols  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCES LYONS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dean thompson  |  Overall Experience 
Rating:
5.0

Sharon, the manager, was the best!! Very helpful and willing to make pertinent suggestions. I will definitely recommend this facility!

Tamara Harris  |  Overall Experience 
Rating:
3.0

Price increases sucks

Grant Wyatt  |  Overall Experience 
Rating:
5.0

Twila was extremely cordial, pleasant and very helpful

dean thompson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jeff Eliasoph  |  First Impressions 
Rating:
5.0

We had a great experience there! The only reason we closed the unit was because our kids got the stored furniture they wanted and we contacted the rest.

JOE PEDDY  |  Overall Experience 
Rating:
5.0

Very knowledgeable and helpful

Joy Blazer  |  Overall Experience 
Rating:
5.0

The reservations seemed to have been mixed up. But, Sharon fixed everything so seamlessly and made this emotional move so much easier. Sharon was helpful and courteous.

Alexandra Day  |  First Impressions 
Rating:
1.0

Dear Sir or Madam: U-Haul continued to charge me for a facility I had vacated.. This field does not leave enough space to explain the details. Call if you want to hear them. WHT 334-269-3100

WILL TANKERSLEY  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful and friendly.

EDWIN BUKER  |  Overall Experience 
Rating:
1.0

The current Manager is poor. Bathrooms are filthy, no soap, sometimes no TP. Lights out in hallways and unit. Cars parked everywhere limiting movement. Six years in that unit and I left due to her.

SUSAN MARGOTTA  |  Overall Experience 
Rating:
4.0

Very nice storage facility

Carolyn Hartman  |  Overall Experience 
Rating:
5.0

Alicia was very helpful and always a pleasure to work with. Great, clean location.

Brandon Delavar  |  Overall Experience 
Rating:
4.0

Agent was Very helpful

richard olson  |  First Impressions 
Rating:
4.0

Great facility and lovely staff. Pricing is unfortunately not competitive. I moved to a larger unit for a lower price in a more convenient (significant less traffic) location.

Brandon White  |  Overall Experience 
Rating:
5.0

good storage facility

FRIEDMAN Dazzio PC  |  Overall Experience 
Rating:
5.0

Thank You Da'Shandra for helping us.

anita crigler  |  First Impressions 
Rating:
5.0

Easy to set up.

Stephen Adamec  |  First Impressions 
Rating:
5.0

Great location, staff is very friendly and helpful.

Tim Wang  |  Overall Experience 
Rating:
5.0

GREAT PLACE EASY ACCESS

John Gwinnett  |  Overall Experience 
Rating:
4.0

I had the storage unit for more than 3 years. The staff changed over the years. I moved, but I kept the unit. Thank you.

AVERY DOBSON  |  Overall Experience 
Rating:
5.0

Uhaul rep was very personable, courteous, and professional! She made the entire process a great experience!!!

STEVE swanagin  |  First Impressions 
Rating:
5.0

The customer service representative in the office was great and outstanding. On the other hand, the representative on the phone that answers your phone did not know anything about the office.

carla mccloud  |  First Impressions 
Rating:
3.0

Only thing It was an inconvenience to not have the truck I reserved available at 5:00 pm. However, Ashley stayed on point until another truck was located. The other location had additional issues

yvonne foreman  |  Overall Experience 
Rating:
5.0

Amazing staff!! Especially Rodney... thanks guys.

ANNA SCHMIDT  |  Overall Experience 
Rating:
5.0

Your employee was very attentive, friendly, and helpful not only to me but others as they came in the office.

DAVID PRATT  |  Reservation 
Rating:
5.0

The staff was very kind and willing to assist however necessary. Thank you

Sequoia Benjamin  |  Reservation 
Rating:
2.0

I was very upset when I learned that I was unable to receive any type of cost reduction even thought the uhaul was used to move my mother from her condemned apartment in Panama City due to hurricane.

KAY PEACOCK  |  Reservation 
Rating:
5.0

I had a problem with getting in a couple of times, a quick call and that was fixed. I do wish U-Haul prorated the month when leaving before contract date. Overall, I was very happy with my experience

lynda hightower-sexton  |  Overall Experience 
Rating:
5.0

Very nice and professional

Carlton Randleman  |  Reservation 
Rating:
5.0

Manager very professional. Great employee. Need to keep her for sure.

Raymond Griffin  |  Reservation 
Rating:
3.0

The storage unit was well maintained and the equipment was in good working order as well as the elevators. My main concern was every time I went to the storage unit it seemed the a/c was not on.

COURTNEY EDWARDS  |  Overall Experience 
Rating:
4.0

Good service but Slow service! Person behind desk had no help with a line of four people.

Greg Hughes  |  Reservation 
Rating:
5.0

Shealyn, & Shaniqua ? (I forgot her name but she worked the Monday July 16th mid day shift) both were very helpful. Shealyn was very helpful back in May matching me up with the right vehicle.

Wanda Meriwether  |  Overall Experience 
Rating:
5.0

Thank you!!

amy smith  |  Overall Experience 
Rating:
2.0

Whoever does their accounting should be provided some additional training. It took months to straighten out their incorrect billing. Attempting to contact the site during this time was difficult.

Richard Sarver  |  Overall Experience 
Rating:
5.0

Many thanks🤗

Mary Whatley  |  Overall Experience 
Rating:
5.0

Great

James S henderson  |  Overall Experience 
No reviews have been submitted for this location.

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