Customer Reviews for U-Haul Moving & Storage of Mountainbrook

Rating:

5.0

Great for my needs . Customer service great.

Rating:

5.0

The process was very easy from start to finish. I loved having the videos to help with the return of the vehicle. I’ll definitely use this location the next time I need a truck. Thank you all!

Rating:

5.0

Thank you for all your help!

Rating:

5.0

Very personable and efficient.

Rating:

5.0

Have used them multiple times I. The last few months and the staff is professional, vehicles always clean ready, and never any issues.

Rating:

5.0

Great experience.

Rating:

5.0

Everything was perfect.

Rating:

5.0

This was hands down one of my best experiences with U-Haul!

Rating:

5.0

Keep up the great customer service!

Rating:

5.0

Customer service at this location is awesome! They are always friendly and helpful.

Rating:

5.0

Nothing, everything was done alright to me

Rating:

4.0

Rear view cameras in larger trucks. I know, that’s nitpicking. The staff and equipment at this location are always top tier.

Rating:

5.0

Had to clean out the truck prior to loading but a good sweep did the trick. The lady that assisted us here was WONDERFUL! She really helped and was so great to work with. Made things easy for us!

Rating:

5.0

Great experience! Staff were helpful, knowledgeable and friendly!

Rating:

5.0

Service was fast and friendly.

Rating:

5.0

Clean and efficient. Employees were friendly and accommodating. Gentleman who checked us in drove to the back lot to let us out of the gate to help us avoid traffic.

Rating:

3.0

The Lady at the desk was very rude! The Van wreaked of marijuana!

Rating:

5.0

The lady behind the desk was the most helpful customer service rep I’ve had in years in any business. Fantastic.

Rating:

5.0

Keep it up.

Rating:

5.0

The lady was very very nice!!!

Rating:

2.0

I reserved the van for 24 hours, thinking I could load it on the first day. However, the van smelled strongly of cigarette smoke, so I didn't want to leave my stuff in it overnight. This made me 25 minutes late when returning the van, and I was charged an extra day fee of $19.95. I don't think it's fair to charge me extra when I couldn't load early due to the cigarette smell.

Rating:

4.0

The CSR demeanor and attitude was horrible. She was very rude and unprofessional. I would like a call back from the GM.

Rating:

5.0

everyone was great and very accommodating

Rating:

5.0

Good experience and great service!

Rating:

5.0

Customer service representative was really nice

Rating:

5.0

Great staff. Both of the people who helped with check in and drop off were very helpful. We will definitely use this U-Haul dealership again.

Rating:

4.0

It would be very helpful to be able to rent a vehicle for 1/2 a day (for moving items a short distance) so as not to incur a full day charge.

Rating:

4.0

pay attention when vehicles are returned.

Rating:

5.0

Nothing great service

Rating:

5.0

There are glitches with your text notification services synching with the physical check-in/rental process. It causes some irritation on the side of the customer as when interacting with the representative in person the pickup process is complete once keys and signed contract are obtained. However, your automated text system still sends messages telling the customer that further steps need to be taken to complete the process. In my case it was received well after leaving the physical location.

Rating:

3.0

Get rid of the 1-800 traffic center. They are the most rude, uncaring people I’ve ever encountered. I had my reservations for over two weeks from a location 5 miles from my house. The day before I was to pick up the truck, I get an email saying my reservation had been moved to another location approximately 30 miles away, When I called the 1-800 number in the email, the lady in the other end was horrible and should find another job if she is that miserable. When I asked her what the purpose of having a reservation was, her response was “to move your stuff”. How ignorant and unprofessional. The experience went down hill from there. The best customer service I got was the actual face to face encounter at the pick up and drop off locations. Other than that, the entire reservation process was absurd. U-Haul is NOT providing the same customer service that they did of years past.

Rating:

5.0

Professional and fast. Nice clean

Rating:

1.0

Horrible customer service and I was overcharged for mileage. The door on the storage unit was broken and wouldn't stay up. There were rodent droppings and urine stains on my items. The store closes before the closing time stated on the door. Trucks constantly being parked blocking the entrance to the storage units. The entire building is built on the edge of a steep ravine and is now tilting sideways and looks dangerous. I would never rent a truck or storage there again.

Rating:

5.0

Fast service, the vehicle was practically new, and the return was fast.

Rating:

5.0

On this particular truck, the 10’ truck, I had to make sure it wasn’t in tow/haul mode, every time I started it it went back to that mode. Otherwise a great little truck easy to drive and you can get things in and out of it easily. The staff at this location is great. Gas station is next door to top off the gas. Very convenient location.

Rating:

2.0

Very rude customer service here, and I was over charged for mileage. I was told there was no point in disputing the charges. This location closed before the started hours of operation also. And they lock the gate so that current customers cannot get to the office from the inside which should not be happening. Overall I was very unhappy with my rental experience. Also I was told there was no large truck available however I drive past this location every day and saw several large trucks there each day that I had needed the rental and those trucks didn't move so that was a lie.

Rating:

5.0

Excellent staff very friendly

Rating:

5.0

I am missing a paid reciept for the initial rental. I recieved a reciept for the additional mileage ...no problem. Could you mprovide a reciept for the initial rental...around $ 150

Rating:

4.0

The actual paperwork process took way longer than I expected. The desk person had to re-do the transaction three or more times before I could leave with the truck. She said it was the system not working properly. Other than that it was an easy rental and return process.

Rating:

5.0

Nothing

Rating:

5.0

They young girl working at the store needs a raise…

Rating:

4.0

The site manager did a great job.

Rating:

5.0

The rearview mirrors on the driver's side and passenger side were both broken. That is, neither the U-Haul attendant nor I were able to rotate the mirrors. There was no other 10' truck available, so I took it. However, all day I had to lean forward or backwards or side-to-side whenever I wanted to see the traffic behind me.

Rating:

4.0

expensive :/

Rating:

5.0

Nothing you were excellent

Rating:

5.0

The young man, I believe his name is Eric, that assisted me upon my arrival was very knowledgeable and helpful

Rating:

5.0

GREAT SERVICE

Rating:

5.0

EVERYTHING WAS GREAT

Rating:

5.0

Hayley was great; professional and personable. She happened to be walking out as I returned the vehicle and answered any questions I had, despite I’m sure being off of the clock. I’ll be sure to use this location the next time I move. Vehicle was also in great condition, decent amount of fuel left in the tank.

Rating:

5.0

Great customer service quick check out of truck and even quicker return

Rating:

5.0

See comment above. Great service all around.

Rating:

1.0

The store charged me two days for 12 hours rental. I contacted Uhaul headquarter and was told that the local store would take care of this. However, the local store sent me email twice but refused to refund.

Rating:

5.0

The staff at the hwy 280 store were helpful, friendly and professional! I definitely will recommend this facility

Rating:

5.0

Outstanding customer service and excellent equipment. Much appreciated!

Rating:

5.0

Great great customer service

Rating:

5.0

Excellent experience. Please thank Eric B who assisted us. He was professional, kind and a pleasure to work with! I will do business with Uhaul again and recommend this location because of the service provided by Eric.

Rating:

3.0

The customer service we received both picking up and dropping off was good. The truck we rented had trouble starting a few times and in my hurry I forgot to mention it to the employee that took our keys.

Rating:

5.0

Professional person at the desk both when picking up and returning

Rating:

3.0

I think there is a bed bug problem there. I found bed bugs in my mattress after I moved my stuff back home. I’m afraid that there may be an infestation in nearby units. Somebody brought them in.

Rating:

5.0

This was a great experience. Eric and his staff were very helpful and courteous. Would recommend them highly.

Rating:

5.0

Noting. The gentleman (Eric?) manning the location on 9/23/23 at 10:00 am was awesome. Super helpful. My experiences with U-Haul have been very hit or miss and his customer service was excellent and made this an easy transaction. Kudos to him.

Rating:

5.0

We had a flat tire and it took over three hours to get roadside assistance there after several technicians and several phone calls we had to track someone down. I would have hoped UHaul offered some sort of compensation or at least an extension of three hours of the rental but we didn’t even get an apology.

Rating:

5.0

This U-Haul location provided the best experience for moving needs and everything we needed was readily available from trucks, vans, large rental unit, packing supplies as well as available carts to easily transport our belongings from vehicle to unit and vice versa. The Hwy 280 Mountainbrook location is by far one of the best locations to handle all of your moving needs. The staff was very professional, friendly, helpful, accommodating and very reliable. U-Haul Moving & Storage Of Mountainbrook will always be our 1st choice for any future moving needs and we highly recommend this location. Special thank you to all of the Mountainbrook UHaul staff for a job well done! — The Hayes

Rating:

5.0

the lady ms.T is amazing…. she knows her stuff… awesome customer service.

Rating:

4.0

The only complaint i have is that all the trucks around are cramped in and make access to the gate and unit difficult But the girl signing me up at the front desk was very sweet!

Rating:

1.0

The lack of customer service is atrocious! Especially the older lady in the office. Who rolls her eyes and doesn’t even speak back but sucks her teeth at you. Coupled with the high incompetence level I am surprised y'all are still in business. From the moment I rented the unit there were mess up after mess up after mess up. Not once has anyone apologized or even tried to resolve or compensate me for the additional money I had to pay due to the staff’s failure to complete tasks properly or even apply payments correctly. They either ignored me all together or told me not thier problem. I will never us U-Haul ever again.

Rating:

4.0

It was an efficient, convenient, clean place and good overall experience except for checkout.

Rating:

5.0

great service

Rating:

1.0

I purchased a climate controlled unit and upon viewing, I noticed the building was very warm. Upwards of 90 degrees. I specifically told the guy showing the unit, manager Eric Bailey, that I needed a unit that was climate controlled due to my products that would melt and spoil in warm weather. Eric assured me that the air conditioner had been fixed that day and the building would soon cool down. I took him at his word and purchased the unit. A few hours later I returned and the building was warmer than before. It actually was hotter in the building than it was outside and it was mid 80s outside. I called the 280 Uhaul office and spoke with a girl there and she informed me that the air conditioner had been broken for 2.5 weeks and still wasn’t fixed but should be fixed by tomorrow (today, Saturday). This means that Eric wasn’t forthright about the building air working and sold me a unit under false pretenses. He wasn’t honest about the conditions of my unit and I had to spend the rest of my day moving my items that would melt and spoil from that storage unit to another one at a different facility. This took up time I needed to do other things and now, I’m going to have to take off work again next week to move everything from that unit. This is a major inconvenience for me. I paid for a climate controlled unit and that’s not what I got and I am requesting a full refund. I called Uhaul customer care and informed them of this issue. I was told that they are doing what they can to handle and that someone would contact me next week.

Rating:

5.0

Everything good as far as I know.

Rating:

5.0

All personnel were great, particularly Eric.

Rating:

5.0

Everyone was amazing. I had to help my daughter move her apartment and Eric was friendly. Latwantha was very informative and friendly and I didn’t get the other young lady’s name who was there but she was extremely sweet and helpful. Everyone needs a formal recognition for their amazing attitude and work ethic.

Rating:

5.0

Only wine storage facility in Birmingham Alabama. I’ve waited 5 years for availability at this facility. You should consider adding more!

Rating:

4.0

My door would not stay open which was annoying.

Rating:

5.0

The experience was seamless. The person who helped me was professional, attentive, kind and could not have provided a better experience. I appreciated her help so much.

Rating:

5.0

Kelsey Henderson was amazing. 10/10 would recommend

Rating:

5.0

Thank you!!!!

Rating:

3.0

Lights were burnt out a lot of the time, the unit door wouldn’t stay open and the rate I was charged was not consistent each month.

Rating:

5.0

This is the place to store items because of its LOCATION ON 280 and 459 only A QUARTER MILE AWAY. ALSO THE SUMMIT IS JUST ACROSS THE ROAD AND A LARGE SHELL STATION IS ON THE STORAGE LOCATION.

Rating:

2.0

My storage unit was suppose to have my lock in it and it did not so now I have to pay for an additional day rental on the U-Haul equipment. Also I was suppose to get the first month free with my truck rental but the system charged my credit card.

Rating:

5.0

Keep up the good work may the Lord bless you.

Rating:

5.0

Holly and team were there to help my family through a difficult time. We stored my mother’s things for three years. They were responsive, welcoming, and helpful throughout. Holly really made this experience less painful and turned it into a joyous one.

Rating:

5.0

Great service manager and staff. Very clean establishment and organized.

Rating:

4.0

Vehicle access was sometimes a challenge. Overall - pleased. Juts went to a closer location that had better access.

Rating:

5.0

Holly and the young man were great!!

Rating:

5.0

Holly was so amazing and informative. She really made our transition from Kentucky to Alabama a breeze.

Rating:

1.0

General manger talks so fast it seems like she doesn’t care whether your experience is good or bad

Rating:

5.0

Holly was extremely professional and helpful throughout the whole moving and storage process - I would definitely recommend this location and will use their services again

Rating:

5.0

Employees are helpful and take pride in helping you and keeping facility clean and easy to use. Elevator in working order, a lot of carts available. Facility is well designed for ease of moving in and out.

Rating:

5.0

Ms. Redwine was very helpful and efficient.

Rating:

5.0

Holley was amazing to deal with. Very helpful and attentive to our needs. Will recommend this location to anyone looking for storage. Thanks Holley!

Rating:

5.0

I would have wanted written confirmation that my contract was over when I cancelled it.

Rating:

5.0

My move out date was 9/5/21 not 10/27/21

Rating:

4.0

The auto pay for my storage unit kept getting deleted. Need to fix the site.

Rating:

3.0

Back gate doesn’t ever work with key fob. I also had to call and get set back up on auto pay because I was taken off when the price increased but nobody told me it would do that. I also have to apparently come back in and sign a rent agreement on a unit I’ve been renting for 4 years which doesn’t make sense to me.

Rating:

4.0

A convenient and well run facility, except for one mix-up in billing.

Rating:

5.0

Geat Management Team! Great customer service!

Rating:

3.0

The front counter lady was nice. But not knowledgeable about the sizes of storage units.

Rating:

2.0

I reserved the unit well in advance and wanted inside, first floor, however we ended up getting an outside unit that was very dirty with an area in the corner that clearly leaked water...we told the staff and took pictures before we moved in, but they said they didn't have another option. At that point, there was nothing we could do since we had to move out and had a truck full of our stuff!! Then, when we moved out of the storage unit, our belongings were visibly filthy and there were bugs in the unit and in our stuff. We were not surprised, since the area that was wet when we moved our stuff in was never repaired, and was open for bugs to get in. Also, horrible customer service! Whenever i call, it rings forever, like 20-30 minutes, and eventually goes to the central UHaul number, not the actual location! If we can't get an inside, first floor unit next spring, we will not be renting from you again! We rented the year before (summer 2020) and had no problems. Our unit was an inside unit and very clean, no bugs. We were super disappointed this year!

Rating:

5.0

Holly was amazing

Rating:

5.0

Minus ant nest I'm crack on our storage entry all good

Rating:

2.0

The day of my check out I went to the office and told them I needed to check out, the employee asked me my unit number and said she would contact me if there were any issues. The month goes by, didn't hear anything and all of a sudden I'm getting emails saying I'm late paying my storage. I'm sure she forgot or just didn't bother closing my unit out. After just moving this was not a stress I needed added on..

Rating:

5.0

Holly was very helpful and pleasant to work with!

Rating:

5.0

Holly was extremely helpful and courteous

Rating:

5.0

The manager Holly was extremely knowledgeable helpful, kind and professional.

Rating:

5.0

Great experience

Rating:

5.0

The associate was kind and courteous.

Rating:

3.0

It’s a nice, clean location. But nothing extra special about it. It’s just your good ol average/standard storage unit

Rating:

5.0

Truck was clean and had a filly tank of gas! Helpful staff

Rating:

5.0

Holly was amazing! So friendly snd helpful!

Rating:

5.0

Very helpful to store my daughter’s college stuff prior to her move to Birmingham. The facility was great and the staff was very helpful!

Rating:

5.0

:)

Rating:

5.0

The person who checked me in was very informative and friendly.

Rating:

4.0

Minor issue when I was checking out. They wanted to look at the empty unit after I had moved out, and when I notified them that we were out, they were too busy to look, but promised to look later and let me know via email if there were any issues. Imagine my surprise 4 days later when my C card got auto billed for the next month charges. They fixed it right away after I let them know, but if I hadn't caught it I'd been out another $190.00. Holly was super friendly and helpful.

Rating:

5.0

I wanted to confirm that you know that I still have my things in my rented u haul is still Parked outside my Storage unit . I have had some issues with getting help in moving into storage. Hopefully depending on the weather I will have it empty and turned in to you soon. If that’s any problem please contact me. 205-983-2717 Thank You, Donah Bigham

Rating:

5.0

perfect for college students over the summer months!

Rating:

2.0

The unit was smaller than promised due to an air conditioning unit in the ceiling. It was also very hard to get in touch with staff when I was having payment issues.

Rating:

5.0

The staff are friendly and professional

Rating:

2.0

The website said I was renting a 10 foot high unit, and it definitely was not 10 feet tall. It was more like 8 feet.

Rating:

5.0

Matthew G. provided great service and answered all of our questions without hesitation.

Rating:

5.0

Other than a computer glitch at the return, it was a great experience.

Rating:

5.0

Sharon, the manager, was the best!! Very helpful and willing to make pertinent suggestions. I will definitely recommend this facility!

Rating:

3.0

Price increases sucks

Rating:

5.0

Twila was extremely cordial, pleasant and very helpful

Rating:

5.0

We had a great experience there! The only reason we closed the unit was because our kids got the stored furniture they wanted and we contacted the rest.

Rating:

5.0

Very knowledgeable and helpful

Rating:

5.0

The reservations seemed to have been mixed up. But, Sharon fixed everything so seamlessly and made this emotional move so much easier. Sharon was helpful and courteous.

Rating:

1.0

Dear Sir or Madam: U-Haul continued to charge me for a facility I had vacated.. This field does not leave enough space to explain the details. Call if you want to hear them. WHT 334-269-3100

Rating:

5.0

Staff was extremely helpful and friendly.

Rating:

1.0

The current Manager is poor. Bathrooms are filthy, no soap, sometimes no TP. Lights out in hallways and unit. Cars parked everywhere limiting movement. Six years in that unit and I left due to her.

Rating:

4.0

Very nice storage facility

Rating:

5.0

Alicia was very helpful and always a pleasure to work with. Great, clean location.

Rating:

4.0

Agent was Very helpful

Rating:

4.0

Great facility and lovely staff. Pricing is unfortunately not competitive. I moved to a larger unit for a lower price in a more convenient (significant less traffic) location.

Rating:

5.0

good storage facility

Rating:

5.0

Thank You Da'Shandra for helping us.

Rating:

5.0

Easy to set up.

Rating:

5.0

Great location, staff is very friendly and helpful.

Rating:

5.0

GREAT PLACE EASY ACCESS

Rating:

4.0

I had the storage unit for more than 3 years. The staff changed over the years. I moved, but I kept the unit. Thank you.

Rating:

5.0

Uhaul rep was very personable, courteous, and professional! She made the entire process a great experience!!!

Rating:

5.0

The customer service representative in the office was great and outstanding. On the other hand, the representative on the phone that answers your phone did not know anything about the office.

Rating:

3.0

Only thing It was an inconvenience to not have the truck I reserved available at 5:00 pm. However, Ashley stayed on point until another truck was located. The other location had additional issues

Rating:

5.0

Amazing staff!! Especially Rodney... thanks guys.

Rating:

5.0

Your employee was very attentive, friendly, and helpful not only to me but others as they came in the office.

Rating:

5.0

The staff was very kind and willing to assist however necessary. Thank you

Rating:

2.0

I was very upset when I learned that I was unable to receive any type of cost reduction even thought the uhaul was used to move my mother from her condemned apartment in Panama City due to hurricane.

Rating:

5.0

I had a problem with getting in a couple of times, a quick call and that was fixed. I do wish U-Haul prorated the month when leaving before contract date. Overall, I was very happy with my experience

Rating:

5.0

Very nice and professional

Rating:

5.0

Manager very professional. Great employee. Need to keep her for sure.

Rating:

3.0

The storage unit was well maintained and the equipment was in good working order as well as the elevators. My main concern was every time I went to the storage unit it seemed the a/c was not on.

Rating:

4.0

Good service but Slow service! Person behind desk had no help with a line of four people.

Rating:

5.0

Shealyn, & Shaniqua ? (I forgot her name but she worked the Monday July 16th mid day shift) both were very helpful. Shealyn was very helpful back in May matching me up with the right vehicle.

Rating:

5.0

Thank you!!

Rating:

2.0

Whoever does their accounting should be provided some additional training. It took months to straighten out their incorrect billing. Attempting to contact the site during this time was difficult.

Rating:

5.0

Many thanks🤗