Excellent staff, very friendly and great customer service.
jorge goodrige | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Mount Laurel
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The office staff was helpful and friendly
EDWARD LACOVARA | Overall ExperienceDouble speak & Billings refusal to accommodate customer's needs.
robert Johnson | Overall ExperienceGreat location. Great employees.
Melanie Graves | Overall ExperienceProfessional staff and exceptional facility! Amazing experience!!!
Jeffrey Dallemand | Overall ExperienceA little concern that the actual storage are unmanned. Considering there is a camera that over looks the entrance that does help me feel as if there is some type of security. Thank you for being conveniently located and accessible to my moving needs.
Carol Murphy | First ImpressionsThe dimensions were off by a foot but overall a smooth process and end result
Duquina Johnson | Online Move InGreat team of professionals!
the lerepco it group | Overall ExperienceIt was quick and easy. I appreciate needing to have a remote control to access the gate upon entry. Once upon a time there was a concern about the ceiling of the unit ripping, that was immediately addressed. Obtaining the unit and ending my contract after approximately 5 years was an easy in and out process. The customer representatives over the phone were easy to reach and knew the answers to all of my questions. I would definitely use Uhaul storage again, especially if every facility is as easy as this one. Thank you for housing my belongings until I could.
Staci Adams | Overall ExperienceI was not able to move in on Saturday because their was a lock on my unit.... I called the desk and they weren't on hand even though it was during the hours of operation. They said I would have to come back on Monday and so now I have been driving around with everything in my car still since Saturday. I will be going over again today after work in hopes that I can finally actually get into my unit.......
Larisa Luca | Online Move InI highly recommend this facility. They were very helpful and accomodating.. Thank you.
CHRISTINE rocco | Overall ExperienceI went last night with a car full of stuff but there was no lock left inside like promised. I paid for one but it was not there. I had to load my car again and go home. Today I bought my own padlock and will try again
Ralph E Vanaman | Online Move InVery easy and the storage room was very clean.
Jamie Cassell | Online Move InThe process was very easy.
Jamie Cassell | Online Move InThe overhead door and latch need to be replaced. Other than that the storage area was clean, access was easy, and it was very helpful with our move. I’ll be going back for a truck in a couple days.
DAVID BEUN | First ImpressionsThe staff was very helpful, friendly and professional. They were very accommodating to my needs.
barbara jaeckle | First ImpressionsGM changed unit to accommodate issue with initial move in. Very friendly and professional. I’ll keep renting here!
Willard Weislogel | First ImpressionsThe store manager Steve is awesome and very helpful and caring and Daniel goes above and beyond to take care of you and really cares they are very helpful
omar Johnson | Overall ExperienceThis location (3022 Route 38) nobody is ever in the office . I called your 800 number & spoke with Eric who stated someone is always there until 7:00pm . Which is totally incorrect . I needed to close my unit so I called the other Mt 3609 Rt 38, Mt laurel . I spoke with Timothy who was extremely helpful & professional . I had to drive to that location to make sure I was not charged another month . He stated they had to reach out to the general manager to reverse the charge . Then Steve also very helpful & he also did a follow up call to me to let me know the marketing person would be reversing the payment. Timothy & Steve were amazing & very helpful ! Thank you Belinda
Balinda Hobbs | Overall ExperienceThe guys at the counter were friendly professional & helpful. Certainly made the transition simple
John Halota | First ImpressionsMy first unit all my stuff was we from the rain. It was my first month for free. Not a great experience.
Jonathan Mazanec | Overall ExperienceThis was my second storage unit at this facility; the first one had to be moved due to water on the floor that damaged soft goods. As I emptied the most recent one, I discovered another water stain. Also, the door is very hard to open easily. The paint would come off on my hands and on one visit, I had to bring WD-40 to lubricate the slide lock which was almost impossible to slide.
Judy Arena | Overall ExperienceEverything was great. Clean unit, lots of space, and private access so if you need to go in the middle of the night you feel safe. Only issue I had was with locking the unit( which is probably user error) I’ll contact the Uhaul tomorrow and I have no doubt it will be resolved right away. Excellent experience.
KRYSTAL WIDMAN | First ImpressionsSteve is very professional and he was extremely helpful during my transition from Florida to NJ
Jenee Skinner-Hamler | Online Move InReturning the trailer was not easy. I scanned the app and it did not go through so they did not have a contract. I called in and nobody could help me besides put some notes in the system for me to call in the next day. I want to change my location where I could drop it off, which was only a few miles away, but less inconvenient for me and I could not change the location because scheduling was closed.
Jonathan Mazanec | First ImpressionsAbsolutely wonderful experience with the U-Haul in mount Laurel, NJ. I’ve been renting a storage unit from them for many years now, and the employees have always been super helpful and friendly. Through the years I have hit many rough times where I fell months far behind on my bill and though they could have sent me to auction many times they always trusted me and worked through it with me. For this I am so grateful and blessed to have been able to choose this facility to hold my life’s belongings. They keep the grounds and the units very clean and well managed.
Leann Smolda | Overall ExperienceNot only did my unit look like it was ransacked and a ton of my boxes had water damage but this happened over the summer and I was told repeatedly that a manager would call me back to fix this situation and that never happened. I provided pictures of all the damage and was not reimbursed or compensated for anything.
Wendy Scanlan | Overall ExperienceNo repetitive on site when I moved in. Part of my unit reservation was to include a lock located inside of the unit per the instructions. When I called the number posted on the empty office door I was on hold for in excess of 25 minutes. I drove to the other location in which I was not able to enter the parking lot due to a traffic incident, which could have been communicated when they answered the phone before putting me on hold. I will be looking for another facility
Jenna Stephens | Online Move InOnline links for i.d needs to get better
Matthew Parks | First ImpressionsAlways a great experience. Staff is fantastic
Tamiko Trotman | Overall ExperienceThe supervisor at U-Haul where I rented the truck from was very friendly attentive and went above and beyond to make sure I was taken care of
omar Johnson | First ImpressionsI emailed to complain on Sunday and now it's Thursday. I am currently looking to move out of Uhaul's self storage and I will be sure to share my experience. The staffed office staff was helpful but we had to drive back there 3x from the unstaffed storage facility because apparently no one on-site answers phone. Less than useful to us. You should staff the actual storage location on weekends when ppl are moving in. Because basically I wasted time doing YOUR job when things were messed up
Kathryn White | First ImpressionsSteve was most helpful and professional and friendly.
CHARLES ROBINSON | Overall ExperienceMy only issue with the storage rental was that there was no one on location. I had to drive to another location to set up the rental. I had to leave the movers with the truck while I paid for the storage unit. Cost me 1/2 hour.
MARIA RHOADARMER | First ImpressionsNo one was on site during the advertised open hours. I was not told that I would have to go to an office 3 miles away to check in. So 12 miles of driving back and forth to get in. I was on the phone wait twice more than 5 minutes each time trying to get help. When You open the door you need to stand back because there is a rain of rust that falls down. The gentleman at the store that did check me in was nice and helpful.
ELOISE NAYLOR | First ImpressionsGreat job and I just wish yall had 1 month free storage rental...
kevin hayes | First ImpressionsAccess was perfect and the site is very safe and secure.
Robert Parsons | Overall ExperienceTY for a great experience!
Zenon Chomyk | Overall ExperienceGreat location, staff was always accessible, attentive and friendly. However the units could’ve been cleaner and maintained outside the garage door. It appears that would be where the spiders and insect come in from.
Edwin Espinoza | Overall ExperienceI reserved a storage space online. My reservation was for Sunday June 26th. When I went to the location no one was there so I called the number on the door. The rep said he was surprised that no one was there. By the time I reached someone I had already left so rescheduled for the next day. On Monday, I go to a different location and picked up a van and then I stopped again to try to do the paperwork for the storage reservation. Again no one is there. I called the number again….I was on hold for an hour. That rep sent a basic email to the GM stating that I had questions about my storage rental….not that I was at the location waiting for someone. After 2 hours… I’m finally told that I had to go to location where I picked up the truck to do the paperwork. At this point…I’m irate. When I tell the person at the counter my issue…they just point the finger at Uhaul customer service. Then I’m told that they gave me my first month free…so basically I should be happy…it was advertised and the rep on the phone told me that I could get it. The counter agent said..no that’s not right. When it’s advertised and told by an agent…you have to honor it. This has been a horrible experience. Hours on hold….a wasted day. I am a business owner and understand how to calm a customer when necessary. No one took responsibility…it was just finger pointing at the location and the call center. I should get at least 3 months free for the headache that I endured. Still mad!
Rhonda Cormier | First ImpressionsI just want to thank Tiffany Diniglio for being an outstanding representative! She is very knowledgeable, courteous, and kind. She really expresses a caring and professional attitude. It wasn’t hard to see that the high level of quality of service ,at her location, begins with her. If all of the Uhaul locations reflect this model, I look forward to being a return customer in the near future! Thank you!
Domingo Rivera | Overall ExperienceWill use again if need be. Wonderful experience!
RA Pain Services | Overall ExperienceI would highly recommend this U-Haul to all of my family & friends! Tiffany as well as everyone there are extremely helpful and friendly, I honestly can’t even imagine having a better team handling the facility and the grounds. They always go above and beyond in any way they can help, Tiffany has been a true blessing to me and my family in ways that I will never forget. This U-Haul is like small family that all bonds and works together! They were there for me when I needed to move with no heads up and continue to be there for me years later, if you need a place for storage this place is worth the drive if your in the Burlington County and surrounding areas. Tiffany shows how much she cares each and every time I see or speak to her!! Thank You U-Haul of Mount Laurel at 3022 Route 38!
Leann Smolda | First ImpressionsSam and Tiffany were great! However, there should never be just one female working there at times. My husband and I were in there and this crazy disrespectful customer was in there screaming and cursing at Tiffany the first time we went there. He was so out of control because he forgot his gate clicker and apparently her opening the gate wasn’t fast enough for him. I was so fearful for her safety that we stayed until the customer left.
Wendy Scanlan | First ImpressionsThe hours are reasonable but my work day frequently starts early and ends late.
Leon Robbins | First ImpressionsRental unit door was old and hard to move. Looked real old Staff was excellent
Paul Mitchell | First ImpressionsGreat Service , In And Out And No Time Wasted
JONATHAN MONG | First ImpressionsUnit door is difficult to open. Staff was great
james catona | First ImpressionsLittle pricey
ISFANDYAR QAZI | Overall ExperienceMy storage area was full of mouse droppings, plus I had dead bugs and a hornets nest in my storage. It was damp and destroyed my collectibles. I had to find a better and cleaner place for my stuff. The best thing I can say about the storage is the price great prices.
Gerald Thomas | Overall ExperienceTiffany was extremely helpful!
Gregg Horrell | First ImpressionsThe female service rep was very professional, helpful and very kind. She was extremely well informed and in-touch with the facility.
Domingo Rivera | First ImpressionsTiffany was very helpful. I walked in to inquire about a truck rental and decided to ask if they had storage available. I went with the 5x5 storage she recommeneded and she quickly processed my rental and got me on my way. So happy I switched to this unit instead of the more costly units at the other facilities in the area. This location is perfect. It has all I was looking for and is clean and neat. The staff is professional and was quickly able to show me the unit and get me all set up. I would highly recommend anyone check out this great location.
Celeste Iapichino | First ImpressionsWOULD HAVE LIKED TO HAVE PAID A PRO-RATE SINCE I HAD ALMOST 1/2 THE MONTH LEFT
Ronald Gold | Overall ExperienceHad mold all over the furniture I stored in the back of the unit. Has to throw away all the furniture
Michael Karle | Overall ExperienceNo comment
Janice Brown | First ImpressionsGreat all around experience
Anthony Ogozalek | First ImpressionsAffordable
Francis Carroll | Overall ExperienceConvenient Location. Staff is Courteous and Knowledgeable. I was Treated Very Well.
Ralph Sturgill Sr. | Overall ExperienceTiffany was Great. Very Helpful. I Really Appreciate Her Help!
Ralph Sturgill Sr | First ImpressionsTiffany was a great help!
Samantha Polizzi | Overall ExperienceBest customer service of any location hands down
Jaimie Fry | Overall ExperienceThank you for allowing me to store my stuff. As a. Active duty service member I often need additional space for my belongings. Again thank you
Nasteshia Robinson | Overall ExperienceWe use this facility to store our belongings. We found the facility very clean .the staff extremely professional and very friendly one person in particular Tiffany went above with her service for us,
Michael Batts | Overall ExperienceThanks for fulfilling my storage needs...I enjoyed doing business with you.
Ojor Iji | Overall ExperienceStaff was very helpful and friendly, would recommend the facility to other people.
Steven Griffith | Overall ExperienceStaff always professional friendly and helpful. I am sorry I had to empty my storage unit.
Lisa Callahan | Overall Experiencevery god facility and excellent ervice
Bernard Shapiro | Overall ExperienceAlways a great experience at U-HAUL in general, but this U-HAUL at 3022 Rt 38 in Mount Laurel, NJ is head and shoulders above the rest. Many thanks to the friendly management and staff there. Will definitely rent there again. Thanks for the great service!
Michael Muench | Overall ExperienceIt was an excellent experience and would recommend this facility for the top service, facility, and staff.
Constance Howe | Overall ExperienceTiffany was very helpful.
Patricia Ruotolo | Overall ExperienceIt would have been nice if it was better lit so we could get into the unit at night. When first signing up, the office was a mess but Tiffany was great. She wery helpful and explained things clearly. When moving everything out of our unit, the gate was broken so it was left open. We took a few trips to get it all out to our new home but when we went back for another load, a UHaul truck was blocking the opened gate, forcing us to walk to our unit and hand carry everything back to our car and our unit was pretty far back . This caused many delays in meeting with movers from the moving company we hired, not to mention being sore.
Andrea Fraass | Overall ExperienceI found mouse droppings in my drawer.
Taek Kwon | Overall ExperienceThe staff was very helpful, the facility was very clean, and if I needed any help or had questions they were always available and happy to help.
Lawrence Rinaldi | Overall Experiencethe store manager was VERY pleasant and helpful as was the lot attendant.
Diane Van Walsen | First ImpressionsEverything went without a hitch. No pun intended.
Michael Muench | First ImpressionsTiffany was awesome, I couldn't get a better experience, she met all my needs and changes.
Richard Paul | Overall ExperienceTiffany Diniglio at the 3022 Rt. 38 Mt. Laurel, NJ UHaul is an amazing woman! She took care of me and was so nice about everything. My experience was great and my move in and out was smooth and easy. I really appreciate the friendliness of Tiffany and I would highly recommend the services at this UHaul location.
Jamie Phillips | Overall ExperienceTiffany, the general manager, provides outstanding customer service. She explained everything clearly.
Andrea Fraass | First ImpressionsNo lighting for our unit A-10 when we placed items inside Saturday night. Lights are either broken or not illluminating upon entry.
Thomas Celona | First ImpressionsGreat customer service.
IYORA EMAFO | Overall ExperienceChristine was extremely patient and helpful.
John Fort | First Impressionsvery helpful staff, good facility
Bernard Shapiro | First ImpressionsStaff was extremely friendly and helpful. We are pleased with the service from this U-Haul location.
Donn Erickson | Overall ExperienceTiffany at my store was very pleasant and helpful at end of my moving day😊
Lisa Callahan | First Impressions12 years of no problems!
LYNN FAULKNER | Overall ExperienceAll I can say is thank you thank you and thank you Pricilla...
MICHAEL WARD | Overall Experiencedesk person explained every thing, and had answers to all my quedtions.
Larry Peak | Overall ExperienceCould not turn off TowMal (or something like that) This contributed to very poor milage and handling.
Earl Ellis Jr | First Impressionsexplained every thing I needed to know quite well.
Larry Peak | First ImpressionsBrian was very good! He got me all set up with my new storage unit with no issues at all! Thanks, Ray
Raymond Stowell | First ImpressionsFriendly and very helpful.
Donna Bruno | First ImpressionsWell maintained. Very secure
Bernadette Kohms | Overall ExperienceWas very happy with the way I was treated. Check out was fast and easy. They even helped me move a large item. The best!!8
DENIS ABRAMSON | Overall ExperienceU haul was very convenient & a secure location for my storage & truck rental needs..I was very pleased with u haul services..
IRENE LAMBERT | Overall Experience.
CAROL FEATHER | Overall ExperienceGreat
CHRIS FORVOUR | Overall ExperienceBrian is exceptional, made my stressful moving situation much more tolerable.
Crystal Roddy | First ImpressionsThank you
jessica graham | Overall ExperiencePricilla is a pleasure. She is so helpful. The facility is clean and accessible.
maureen mealey | First ImpressionsVery unprofessional staff. I had numerous encounters with different staff and they all seemed mad at the fact that they were at work, and they I, the customer was the source of their frustration.
MICHAEL CELESTIN | Overall ExperienceVery handy location and was easy in and out. On one occasion the remote for the gate did not work, but otherwise great. I would add a few more parking spots.
stephen malcolm | Overall ExperienceWas scammed out of $40 for using dumpster to throw away some old clothes and 2 small luggage bags, was given the ok to do so and was told i would not be charged and was charged anyway. Very unhappy.
michael Harris | Overall ExperienceI was told by another sales person when I signed up my month would be prorated when I left the facility. yesterday told that was not accurate information, knowing that move date would b different,
Cynthia Suta | Overall ExperienceI had a wonderful experience working with this facility. The truck was well maintained, and all of the employees, esp. Priscilla, between 2/27 and 2/29 were extremely kind and helpful. Thank you!
cory parker | First ImpressionsPricilla was not friendly (other than when I signed up for the unit) There was ice at my unit over 3 occasions I was told I would be given a reimbursement when closing unit and than was told no.
Maria Lambarski | Overall ExperienceRyan was great help. Give him a raise
John Mosley | First ImpressionsMy experience with this facility was easy and convenient the staff was always friendly and professional. Thanks for everything!
Khaliah Counts Orozco | Overall ExperienceGreat place, help, and service
Stephanie Mancini | Overall ExperiencePricilla was great to work with in handling my account. I will recommend this facility to all my colleagues!
RICHARD MILLER | Overall ExperienceVery good customer service.
charles wilson | ReservationThe truck was just what I needed to get the job done. Pricing was right and service fine
robert cluna | ReservationVery happy with the storage unit. Little expensive.
Helen Winkler | Overall ExperienceIt was a very smooth move in and salesperson was helpful and pleasant. This is my second rental of a storage unit and would highly recommend U-haul! Thank you!
Julie Anne Staiger | ReservationThe location is convenient and the employees are very helpful. However, inside the gate is littered with random detritus and garbage on the ground. I have found rusty screws and other sharp objects.
jean-pierre trudeau | ReservationPriscilla is a nice woman who enjoys helping others and is quite a worker regarding the upkeep of the facility. Nice staff as well. Thank you!
andrew robinson | Overall ExperienceService was fine, however there was only one person working in the store on a Saturday, so it was taking a long time to wait on all of the customers.
stephen malcolm | ReservationGreat customer service.
Francis Lord | ReservationThe associate onsite asked me to come back because it was 15min before closing. We finished everything in 5min both because I started everything online and he rushed me through the rest of the process
Mykael Roland Syria | ReservationEverything went soon from start to finish
louis soto | Overall ExperienceI have been a Customer for a very long time. We just decided to downsize our household. This facility has always been clean and orderly. The Staff is extremely helpful and always welcoming
PAULA KAUFMAN | Overall ExperienceReally convenient location and helpful staff!
Kristen Potter | Overall ExperienceHaving a 5x10 and raising rent $10.00 after 6 months to me is not Acceptable
RICHARD J OGDEN | Overall Experience