Customer Reviews for U-Haul Moving & Storage Of Miramar

6,095 reviews

9650 Camino Ruiz   San Diego, CA 92126
(Just North of Miramar Air Base, Corner of Camino Ruiz & Miralani)

(858) 271-7753

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(858) 271-7753

9650 Camino Ruiz
San Diego, CA 92126
(Just North of Miramar Air Base, Corner of Camino Ruiz & Miralani)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent installation - looks like it was factory installed. Tech who did it was awesome - super friendly and efficient. HIGHLY recommend!

Marc Johnson 
Rating:
5.0

Customer did not leave a comment.

Sayan Patra 
Rating:
5.0

Customer did not leave a comment.

Saige Dunfee 
Rating:
4.0

Customer did not leave a comment.

Shaun Cousineau 
Rating:
5.0

The entire staff was very professional and friendly. The work done for the hitch installation was done quickly and done well.

Courtney Boone 
Rating:
1.0

Gilbert tried charging me $100 for ‘clearing’ fees, which were really for dumpster fees, after I had already been told that I could use the dumpster for free. Gilbert was rude and yelled at me and my boyfriend when we contested the erroneous cleaning fee, I called the manager, and he had to come from home to resolve it. This entire process took over 90 minutes. The staff there gives U-Haul a bad wrap and due to my horrendous treatment, I will not be using U-Haul again. Gilbert and his continued disrespect and ill manners completely ruined U-Haul for me. I will NEVER use your company again. Your prices have gotten out of hand, your workers think customers don’t matter.

Jennifer Schwarztrauber 
Rating:
5.0

Customer did not leave a comment.

said suliman 
Rating:
4.0

Directions state the location on Camino Ruiz but access is not there but on the other corner off of Miraliani Dr. Drivers using that address and miss the turn will have to travel a couple of miles around the block to enter the correct entrance. Then the office front door is not visible from Miraliani.

william cecil 
Rating:
5.0

Great customer service!

Frank Guthrie 
Rating:
5.0

Very simple

John Boerman 
Rating:
5.0

The app needs to be improved. It is a challenge to use. Good thing the customer service at the counter was excellent.

Michael Anthony Pascual 
Rating:
5.0

Great customer service on the pickup and drop-off. Quick, easy and smooth. Thank you!

Randall Koch 
Rating:
5.0

After unsuccessfully trying to install a used hitch with incorrect parts the manager Edward Tomilson went above and beyond to personally drive to pick up new parts and installed the new hitch the next day, without charging me for labor. His commitment to resolving an unsatisfactory situation should be commended and was greatly appreciated. Many thanks, James

James Silverman 
Rating:
5.0

So excellent service guaranteed highly recommended 👌

Rodrigo Santos 
Rating:
5.0

Customer did not leave a comment.

PAWAN KUMAR 
Rating:
5.0

The installer and mgr were very professional, friendly and punctual. Great experience.

Rick Shedenhelm 
Rating:
2.0

How hard is it to email a receipt? Two maybe three buttons away?

MICHAEL OLIVER 
Rating:
5.0

Customer did not leave a comment.

APRIL GANAPIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jada Maddox  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian Mendoza Salazar 
Rating:
4.0

Customer did not leave a comment.

sergey bokovikov 
Rating:
5.0

Great pick up experience with Andrew, positive energy and very efficient; drop off was fast and seamless, I had question on my bill it was addressed and resolved timely by Aileen, thanks.

El Maati Benmbarek 
Rating:
5.0

Customer did not leave a comment.

Jeff Dimacali 
Rating:
5.0

Customer did not leave a comment.

Surya Soundararajan 
Rating:
5.0

Customer did not leave a comment.

Marcia Brown 
Rating:
5.0

Customer did not leave a comment.

mary vasquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Aguirre 
Rating:
5.0

Email the receipt right away.

DALTON ACKERMANN 
Rating:
5.0

Only issue is the reserved trailer wasn't available but they had the bigger one.

MELVIN MOK 
Rating:
5.0

Speedy and friendly customer service 👍

John Corradetti 
Rating:
5.0

Staff was friendly and helpful.

Charles Evans 
Rating:
5.0

Customer did not leave a comment.

Zonar Munoz 
Rating:
5.0

Customer did not leave a comment.

Madelyn Haisley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter Johnson 
Rating:
5.0

(1) The U-HAUL app for checking in on a reservation IS AWFUL. In the end I had to go to the desk and check in there, AFTER WASTING A HUGE AMOUNT OF TIME RIGHT OUTSIDE THE OFFICE dealing with the useless app. Fix thsi! (2) While the equipment was in good shape, a rearview mirror was broken, so it was not in excellent shape., Your questionnair above is too rough, needs a bit more nuance

Benjamin Grinstein 
Rating:
5.0

Good customer service

Rosalynn Bagwell 
Rating:
5.0

Customer did not leave a comment.

Breannia Biggs 
Rating:
5.0

Customer did not leave a comment.

Minkyu Park 
Rating:
5.0

Customer did not leave a comment.

Ellery Chacksfield 
Rating:
5.0

Customer did not leave a comment.

Matthew Willmore 
Rating:
5.0

Customer did not leave a comment.

Rosalynn Bagwell 
Rating:
5.0

Customer did not leave a comment.

Olumayowa Oduntan 
Rating:
3.0

When I returned the trailer I was told I would receive an e-mail confirmation that I had returned it, but I have not received one. the wait to pick up the trailer was long (over 45 minutes).

robert fisher 
Rating:
5.0

Customer did not leave a comment.

Juan Aguirre 
Rating:
5.0

Painless and quick, less than 1 hour to install a hitch on my Mazda CX-30. A little pricey but so is everything else these days.

Leon Alvarez 
Rating:
5.0

Time & price estimate was correct. Friendly staff. Manager walked me through how he installed receiver bracket and where he had to open access for wiring harness.

Donnie Carmichael 
Rating:
2.0

Simple improvement. When asked would you like a receipt printed or emailed. The customer actually wants the receipt emailed. It's the next day and no receipt yet.

MICHAEL OLIVER 
Rating:
5.0

Customer did not leave a comment.

ARMAN HAAN 
Rating:
5.0

Customer did not leave a comment.

Ali Kuntasal 
Rating:
5.0

I had a great experience and the pricing actually matched the time and distance it took and that I utilized. Would recommend to all family and friends. When I make another move I will come back to this Uhaul. Very pleased.

NATHAN NEWTON 
Rating:
5.0

Customer did not leave a comment.

Christine Samuel 
Rating:
5.0

Customer did not leave a comment.

Juan Aguirre 
Rating:
5.0

Nothing needed to change at this location. Guys at this location is very costumer oriented.

PIERRE TRAN 
Rating:
3.0

Overcharged for mileage at the end, forgot to check the odometer and was charged more than twice the miles I used on the van.

Nicholas Hudak 
Rating:
5.0

Staff was excellent efficient & fast couldn’t ask for anything more

Gloria Purcell 
Rating:
5.0

Customer did not leave a comment.

Sarah Yang 
Rating:
5.0

Great service and only 45 minutes total time to install my hitch. Very reasonable price. Couldn’t be more pleased.

Gregg Beaty 
Rating:
5.0

Customer did not leave a comment.

RYAN Adriatico 
Rating:
5.0

Customer did not leave a comment.

TERRI VANN 
Rating:
5.0

Customer did not leave a comment.

DEAN RAIKEN 
Rating:
5.0

Customer did not leave a comment.

Asher Vasquezcabrera 
Rating:
5.0

The team was great , very kind and welcoming, definitely recommend it

Ndeye Dieye 
Rating:
5.0

Customer did not leave a comment.

James Allen 
Rating:
4.0

Poor mobile app for Android.. Locations service (even if shared all the time) wouldn't work for pickup/drop off

Rudhrananth Baladhandapani 
Rating:
5.0

Excellent experience.

Arthur Tellez 
Rating:
5.0

Customer did not leave a comment.

Mae Chan 
Rating:
5.0

The lady that helped me was GREAT. Awesome employee. Thanks guys. As usual, this location didn't let me down.

BRIAN LEICESTER 
Rating:
5.0

The employees I spoke with were great and made the whole experience of moving less stressful.

Michael Aldrin Tomines 
Rating:
5.0

The app did not work for me. Staff was very helpful.

Patricia McNeeley 
Rating:
4.0

Customer did not leave a comment.

Alexander Avila  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jowharah johnson 
Rating:
5.0

Customer did not leave a comment.

Vivanh Vongprachanh 
Rating:
5.0

Customer did not leave a comment.

Dan Smith 
Rating:
5.0

Really thankful for being able to have the U-Haul truck and then just bring it right to the storage I also like the space that you can leave stuff if you don't want to take it. I love all the staff and everybody's super friendly and helpful. Thanks again for a great experience moving is so stressful!

tammy cole  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosalynn Bagwell 
Rating:
5.0

Customer did not leave a comment.

Zhao Li 
Rating:
5.0

Customer did not leave a comment.

Nikki Danner 
Rating:
5.0

Great experience with you guys I will use in the future and recommend youvyo others. Thanks for great service.

Kenneth Henderson 
Rating:
5.0

Customer did not leave a comment.

scott freeland 
Rating:
5.0

Very professional staff. Spot on!

William Spencer 
Rating:
5.0

Customer did not leave a comment.

Randy Alexander 
Rating:
5.0

Customer did not leave a comment.

Ian Lewis 
Rating:
5.0

Customer did not leave a comment.

RONALD HITE 
Rating:
5.0

Everything went very smoothly and was explained to me. I was assisted immediately and was very pleased with the friendliness, professionalism and honesty of the employee. I left my credit card in the truck and he flagged me down and returned it. Thank you very much.

Gwen Jones 
Rating:
5.0

Installer was great. Really knowledgeable and helpful. I would do it again.

Howard White 
Rating:
5.0

Very convenient location, they are always polite and quick.

RONALD STRANC 
Rating:
5.0

Customer did not leave a comment.

Kelvin Valdes 
Rating:
5.0

Customer did not leave a comment.

penelope bortman 
Rating:
5.0

Just the design of the location is challenging. Very narrow lot. But the staff is excellent.

Daniel Bahn 
Rating:
5.0

Customer did not leave a comment.

ISRAEL SANTIAGO 
Rating:
4.0

Estimated time for hitch installation is quite Off !!! Was given estimate 4hrs to complete the job… and I’m the first customer walk in the door right when open at 7 am…. But didn’t get my car back until 5pm..!!!! Other than that, hitch look and work great 👍….. the technician is very informative…. Recommend to have hitch installation here 👍.

Minh Vu 
Rating:
4.0

Customer did not leave a comment.

Wayne Bousley 
Rating:
5.0

Customer did not leave a comment.

diego aguirre 
Rating:
4.0

Customer did not leave a comment.

Richard Curcia 
Rating:
5.0

The checkin and the over the phone reservation process were amazing

Danielle Burland-Brennan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert Ulrich 
Rating:
5.0

Customer did not leave a comment.

Steven Farmer 
Rating:
5.0

They were very fast in our truck return- just got the keys and left. Saved us a lot of time

Holly Swyney 
Rating:
1.0

I reserved the advertised 15’ U-Haul and furniture dolly on December 18th for use on December 29th. I received my reservation number and confirmation email. The day before my moving date, a U-Haul representative called me to let me know that there would be no 15’ U-Haul at any of the locations that advertised them so I could either upgrade for more money or downgrade to a 10’ truck for $5 less. I am livid. No one needs this stress and frustration the day before a big move to a new city. I gave plenty of notice for U-Haul to deliver what I reserved in advance at the location as advertised. To further enhance the gals advertising experience, the dolly I reserved was nothing at all what was advertised, but instead was a hollow square with wheels stuck in the back of the U-Haul as I was leaving so that I got to my house before I ever realized I was again duped by U-Haul and given a worthless moving dolly for the price I paid for what was actually advertised. I had to stop what I was doing and drive across town again to return it. I plan to seek legal advice on this matter as this was beyond false advertising and a total waste of my time and money.

Heather Nature 
Rating:
5.0

Customer did not leave a comment.

Nancy Coffin-Romig 
Rating:
5.0

Customer did not leave a comment.

Jose Teo 
Rating:
5.0

I ordered it online and had it installed a few hours later on the same day. The installation took about thirty minutes. If I knew it was this convenient I would have had the hitch installed long ago.

Jim Jennings 
Rating:
5.0

It was really easy to schedule an install for the wiring harness and it was done really quickly, within an hour. The staff were really friendly and gave my kiddos some uhaul piggy banks while we were waiting. I highly recommend this location!

RENA LEVY 
Rating:
5.0

Repeat customer, this facility is well run, friendly and efficient.

Jonathan Rolph 
Rating:
4.0

Customer did not leave a comment.

Roy Reese 
Rating:
5.0

Great customer service! Helped me with the car towing equipment and eventual return of the truck.

Syamil Mohd Razak 
Rating:
5.0

We brought it back after hours.

Thomas Mayer 
Rating:
4.0

Customer did not leave a comment.

Jonathan Bluestein  |  Overall Experience 
Rating:
5.0

Each interaction I had with an employee in person or on the phone has been pleasant and achieved what I needed.

Richard vasquez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Emerson Mesa  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin Norgord  |  Overall Experience 
Rating:
5.0

Never had any issues great place and staff

Anthony Alvarez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Flordeliza Macaraeg  |  Overall Experience 
Rating:
5.0

Awesome!

cindy graham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Geline Tamayo  |  Overall Experience 
Rating:
1.0

The staff was very rude and the storage locker that was booked online was not available once we arrived

Sara Luu  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DOMENICO YOUSEF  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

douglas neilson  |  Overall Experience 
Rating:
2.0

So…at some point the credit card I had in file expired, and your team apparently cut my lock and put their own on. So even though I updated with a new card almost a year ago and was up to date on all my payments, your team claimed to not know how that lock got on there or why. Then they didn’t want to cut the lock off for me. Wasted hours of my life trying to resolve that. Eventually I got to empty my stuff out and went to close out the contract. And when doing so I saw on their screen where it asked if the user was in the military. So I ask, “why would you need to know that?” To which they responded with, “because we have a military discount, did nobody ask you that when you rented the storage space?” To which I responded, “of course not!” So… by my calculations I lost out on about $288. But at least I had rude employees there to deal with on top of it. This is probably just one example of why the overall review on this particular establishment is 1-2 stars, depending on where you look. Lots of room for improvement at this place. Hope this helps.

SEAN HOEWING  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JACKIE RENARD  |  Overall Experience 
Rating:
5.0

I have rented a storage unit at U-haul of Miramar for 3 and a half years. I have been very happy right from the start especially with the outstanding service here! When I first moved in an issue arose that I had inadvertantly neglected to properly lock and secure my unit. I received a call from the manager right away and when I explained I was living on the east coast and could not come in and correct the issue, he told me not to worry, that he could handle it for me (removing the old lock and putting a new one on the unit and holding the keys for me in the office. More recently I have been spending a great deal of time at the storage unit as I have been clearing out unit in preparation for a move back across the country to the east coast. Over the past month I have been there nearly every day and I have had many interactions with various members of the staff here. Everyone has been helpful, attentive, personable and generous with their time. The manager, Caroline, has been always professional, prompt and efficient in handling issues; she has been very generous and kind as well. She deserves recognition too, for taking good care of all the many details that also contribute to making this business exceptional. The facility is kept clean (even the bathroom is spotless!); and the temperature is always comfortable. The best thing of all of though is all of the people who work here, and what a great job they do of taking care of customers. I truly am going to miss all of them.

Denise Wingo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hu Tang  |  Overall Experience 
Rating:
5.0

Great place staff was great

evaristo rivera  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jermey bacheo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devin Crank  |  Overall Experience 
Rating:
5.0

The best customer service facility compared to college station texas

jermey bacheo  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful. Super easy process.

Jeremy Kuhn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maricris BROWN  |  Online Move In 
Rating:
5.0

Definitely plan on coming back here once I need a storage unit again.

Lex Prado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles corum  |  Overall Experience 
Rating:
5.0

Good help from staff on check in. I have stored engineering tools in past years here and was happy to be back.

MARK BELL  |  First Impressions 
Rating:
5.0

Great staff, very helpful and knowledgeable Location is convenient and storage facility is very clean and easy to move around through.

Richard Cameron  |  Overall Experience 
Rating:
5.0

Thank you for offering storage when you are making a move, it made everything so much easier. Your staff at Camino Ruiz is the best, very helpful, friendly and knowledgeable as well. I would definitely recommend this location to everyone.

Richard Cameron  |  Overall Experience 
Rating:
4.0

The staff was polite and helpful.

Lynette Clay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles corum  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Sale  |  Online Move In 
Rating:
3.0

Your utility elevator should be out of service if its paperwork isn’t up to date. It expired last year in April. So it’s been a year with it out of regulation. And there is no one who can be called after hours. The first guy gave me a military discount of 10% and the second guy said there was no such thing. So that was confusing.

Marina Sanchez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Delories Wallace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice dehesh  |  First Impressions 
Rating:
5.0

All the staff Sal, Madaline are always great and helpful, not only with storage but with the trailers that I rent frequently.

Sergio Cruz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Neilson   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany Santos  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Brynn Agminalis  |  Overall Experience 
Rating:
5.0

Very nice customer service. Never had problems with them

Marina Malone  |  Overall Experience 
Rating:
5.0

wonderful team

AUGUSTINE SEKYERE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adrian Hutchison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ISHANI CHAKRABORTY  |  Overall Experience 
Rating:
4.0

Everything went well at the Miramar storage. Professional staff; helpful.

Deborah Chanterelle  |  First Impressions 
Rating:
5.0

Thank you for your help when we had trouble with our lock. Staff was super friendly.

Linda Doherty  |  Overall Experience 
Rating:
4.0

I had a great experience minus having to request my close out receipt. I wanted to ensure I wasn’t charged when I removed my contents the day before my bill was due. I have used the facility twice and each time I’ve been satisfied with the service provided. TY

VEEVEE BURGESS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT CAVANAGH  |  Overall Experience 
Rating:
5.0

Great facility, staff, and carts! Everything was very convenient and easy.

Harrison Lown  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

VEEVEE BURGESS  |  First Impressions 
Rating:
1.0

Dirty and over 95° when they charge hundreds for climate control. I'll never rent here again, A1 storage is so much better.

Nina Schaefer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Black  |  Overall Experience 
Rating:
5.0

The staff was very helpful and friendly and explained things well

Diane Yakel  |  Overall Experience 
Rating:
3.0

I had some of my belongings stolen from my storage. They got in from the top. I asked about video and conveniently the cameras were not working. This happen last year right before Covid shut down.

Oliver Randall  |  Overall Experience 
Rating:
4.0

I appreciate the two girls who helped me taking their time. I know the one girl is training by how slow she was going and asking questions. I’d just suggest to maintain professional discussions in front of customers. I know I’m young but I don’t care to hear the workers cussing and talking smack about others while we are waiting on things, personally.

Leah Garcia  |  First Impressions 
Rating:
5.0

Came to your U-Haul because of Drive-By Advertising by seeing your well-maintained clean Storage Facility from the Street; Plus your Staff is Friendly & Great to work with. The only complaint is your Accounting Software —— It needs replacing & updating; PLUS each new & old Staff Member should be trained on your current Computer Software that you have so they know how to correctly use it when handling customer transactions. Otherwise, Camino Ruiz is a Great Store & Great Staff. Thank you.

Elaine Tullius  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carmen Estrada  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLOS VELAQUEZ  |  Overall Experience 
Rating:
5.0

Clean, secure and very helpful staff

Thomas Holtgraver  |  First Impressions 
Rating:
2.0

Climate control should not be at 85 degrees, that's warm enough to ruin my delicate items. Your online explanation is garbage, be honest about this location, it sucks.

Nina Schaefer  |  First Impressions 
Rating:
4.0

Some of employees were not accommodating but most were

Tyra Veltri-Titus  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan Wilasinay  |  Overall Experience 
Rating:
5.0

Everyone there at Uhaul is very helpful and friendly. That’s why I’ve been going there for all of my moving, packing, and storage needs.

Edmund Vergara  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Steve Haney  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vinicius Tinellogaldinodacosta  |  Overall Experience 
Rating:
1.0

Y’all tried to have my drop off location 60 miles from where I was going. Got it changed to a better spot and requested storage. They didn’t reserve me storage and the location didn’t have storage for me. Got it changed to a spot further away with only 30 minutes before close. Got there and they weren’t sure they had storage for me. The whole thing was a mess. Luckily I got the last unit. Would not recommend

Gabriel Bolden  |  First Impressions 
Rating:
5.0

Nice people. Salvador was especially helpful. Good facility. I love the swipe card to gain entry.

Matthew Hayes  |  First Impressions 
Rating:
5.0

storage facility met all my needs in terms of convenient times, cleasiness, etc. Only issue was not having having sufficient parking at the site - I had to work around arriving when the facility wasn’t busy to avoid congestion.

Michael Dunstan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Larsen  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kathryn Motonaga  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith Page  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

christian arevalo  |  Online Move In 
Rating:
1.0

The storage unit I reserved was not available on my arrival. This is absolutely unacceptable. What is someone to do if, as in my case, they drive 2500 miles and then do not have the unit they reserved? Dump their belongings on the street? Luckily I was able to make other arrangements... Would not recommend this facility or UHaul storage to anyone.

Joseph Daniel Madison  |  First Impressions 
Rating:
5.0

I greatly appreciate the effort and offer Francis made to allow me to stay a little longer before moveout. My life since April 2020 has been the most financially, physically, and mentally challenging in my 60 year life thus far. I gave away a lot of good furniture in the facility's community area, as well as a few items to a U-Haul employee. You hold out, hoping things turn around in your life, and nothing happens. Thank You, U-Haul corporate and the Miramar U-Haul facility for the storage unit move out offer. I've rented about 40 U-Haul trailers in the past 4 years or so. I'm sorry you incurred a financial loss in my storage unit rent on my behalf. I'm looking forward to seeing brighter days ahead in my life. I am a long term U-Haul customer. Thanks Again. Mike Miloserdoff

Michael A Miloserdoff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Buhay  |  Online Move In 
Rating:
1.0

My storage unit was broken into and when I told the employees they didn’t have any cares they just told me a manager would and the manager never called I went to him about a week and half later and he tells me I am waiting o. IT and the about 2 weeks later he tells me I need a subpoena to see the tapes your storage facility is bulkshit you guys don’t care and you should take the sign off that says we record to help if this situation happens and that is a lie I was told I need a subpoena and there are no cameras here my unit was I just bought over 1500 dollars of brand new decorations and plus the ones I had I there all gone and I was treated very crappy but the employees and no one helped me so now I am going g to seek a lawyer or I am going to the news because I think the employees are on drugs or something worse situation ever I paid my storage on time never late and I get treated like this hate to see how you treat people who don’t pay

Jennifer Loprete  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Lau  |  Overall Experience 
Rating:
5.0

The staff are really helpful. They want your experience to be good. I was late on a rent payment and the staff was overly helpful in getting me back on track. The k you all very much

brad nickels  |  Overall Experience 
Rating:
5.0

The staff in Escondido are great, they referred me to Rancho Bernardo, ( Kayla) is wonderful to work with. I would highly recommend these two facilities for your UHAUL and STORAGE NEEDS. Thank You for making my move a smoother ride.

Susie Garza  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAYMOND GRAYSON  |  Overall Experience 
Rating:
5.0

Recommend

Veronica Saclayan  |  First Impressions 
Rating:
5.0

Went above and beyond helping us with trailer tiwing lights! Thank you!

Jennifer Agbaosi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberta Duff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ralph Miller  |  Overall Experience 
Rating:
5.0

The owe of the place very very helpful and alway the lady that work very very sweet

Maylette Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nichole Torres  |  Overall Experience 
Rating:
5.0

This was our first time using U-Haul. Very well-run business! Excellent.

Patricia Rabbitt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RYAN SCHLINKMAN  |  Overall Experience 
Rating:
5.0

Helpful, friendly staff.

David Wieseler  |  First Impressions 
Rating:
5.0

I appreciate the services provided but would better appreciate lower pricing.

Adewale Giwaalaka  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tafsirul Amin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONG NIU  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin Norgord  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeevan Shriram  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Perla Jean Loughlin  |  Overall Experience 
Rating:
5.0

I really enjoyed using this facility. It was located near gas stations and restaurants which made it convenient while at the facility for several hours. Thanks again for the greta customer service experience!

DONNA MCMULLEN  |  Overall Experience 
Rating:
5.0

Wayne was very helpful

Brian Church  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

W Adam Hill  |  First Impressions 
Rating:
5.0

The Manager and the male behind the counter that assisted me were communicative prior to my arrival, when I arrived and during the time I was there. They were very attentive to my need, let me choose my space from a map he has highlighted prior to my arrival, I let him know what I needed and he pointed my to the best one available that met my needs. I had been stressing out about the move because I sold my house and promised to be out for the buyers by 8/31 but my escrow still have closed on my new home so I had been staying up until 2-3am the few days before the actual move day and was running behind schedule. They were very accommodating and changed the MI date from 8/31 to 9/1 and gave me a few hours grace period on the truck return. They put me at ease had that had a really positive impact on my move into storage. Sal the check in attendant was excellent as well. Over all I received excellent customer service above and beyond of what I was expecting given my past experiences. Thank you!

Eddie Lopez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole Lemke  |  First Impressions 
Rating:
3.0

I’ve utilized this facility several times in the past, always a great experience but this time I was serviced by a man who wasn’t all that friendly. Not sure if he was having a bad day but his attitude was dry and unwelcoming, thus his attitude was transferred unto me and I felt unwelcome there.

Veevee Burgess  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Tomlin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Carlos Cuevas  |  Overall Experience 
Rating:
5.0

Everyone from the front counter to a cleaning lady are so nice, friendly and helpful. Storage facility is well cleaned and safe. Monthly includes lock and insurance still much lower than other places.

Orakanya Pakdiratn  |  Overall Experience 
Rating:
3.0

Staff not friendly or very helpful and would cut you short when presented with a problem. Every thing was out of their hands.

John Kubena  |  Overall Experience 
Rating:
5.0

The storage unit was exactly as described and what I needed. The hours allowed me a wide range of time to access the unit and the equipment available for use made moving items in and out of the unit easier. I was also able to find friendly helpful staff whenever I had a question.

TARA VELEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Holly Titus  |  Overall Experience 
Rating:
5.0

The staff was very helpful and flexible.

Ronald Bilodeau  |  First Impressions 
Rating:
5.0

Customer service was always professional. All areas of the building and grounds made me feel comfortable and safe. Thank you U-Haul.

William Glover  |  Overall Experience 
Rating:
5.0

Great service

Jacob Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID PINTAR  |  Overall Experience 
Rating:
5.0

The manager who was filling in from a different store was great and did everything he could to provide a positive experience and get us in a unit that would fit our belongings. All of the staff members were extremely nice and helpful.

Cara Liggins  |  Online Move In 
Rating:
5.0

Every crew member I encountered at the 9650 Camino Ruiz greeted me, were quick to answer my questions thoroughly, and had me all setup with everything I needed in no time.

John Conkell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GARRETT KAY  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James Whitener  |  Overall Experience 
Rating:
4.0

The storage manager was professional but not friendly. I had the feeling that she was not happy we were there 15 minutes before office hours ended.

Dylann Ceriani  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan A Cramer  |  Overall Experience 
Rating:
3.0

I appreciate the 1st month free storage, very helpful financially, during difficult times! Wish they have a larger storage available! The manager...Jennifer was very patient and helpful!

Sheila Trader  |  First Impressions 
Rating:
5.0

Well organized, and easy to book using just my phone. Good job.

Ngai Ho  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Emerson Mesa  |  Overall Experience 
Rating:
5.0

The man that was helping us with everything at this location was named Solo. He went above and beyond helping us after a 1500 mile trip that had alot of problems because of uhauls errors and bad equipment. It made our trip difficult until we met Solo which was at the end of our trip. Thanks Solo.

Patience Nichols  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Woods  |  Overall Experience 
Rating:
5.0

Staff was easy to work with.

DAVID PINTAR  |  First Impressions 
Rating:
5.0

Francis was so helpful and assisted us with all our needs. She really went above and beyond!

sophia shalabi  |  First Impressions 
Rating:
3.0

My stuff got very dusty with some flooring that was done. Manager was great by reaching out to me and apologizing for it . It would of been nice to get warning to cover stuff or do something so my stuff would of not got all dusty and dirty. Staff is great.

Rebecca A Cisneros  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne Araiza  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gladys Williams  |  Overall Experience 
Rating:
5.0

The store manager and Sarah were very helpful.

susana martinez  |  First Impressions 
Rating:
5.0

Excellent facility to rent a storage unit from. Secure, convenient access hours, clean and great staff in office.

Jody janelle Miller  |  Overall Experience 
Rating:
5.0

Andrew was very helpful and efficient.

Sergio Cruz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travis Pentz  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gerald McDonald  |  First Impressions 
Rating:
5.0

Friendly staff no hidden fees awesome

ANTHONY CAPATI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

yahya john golestan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Francis Pinkson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wenqi Zhu  |  Overall Experience 
Rating:
5.0

Excellent customer service!!!!!

dwight thomas  |  First Impressions 
Rating:
5.0

Very impressed by the cleanliness of the storage unit . The staff at U Haul are very friendly and always willing to help the customers

V Karthik Venkataraman  |  Overall Experience 
Rating:
2.0

I needed help navigating through some issues with my storage unit and no one helped. I called multiple times a day and throughout the week to try and talk with someone/anyone from the front office and they never responded to my inquiries. I have moved out of this storage unit and will be advising other to never do business at this location. Poor customer service.

Bryan Wilson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Connor Fredrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lindsay euclide  |  First Impressions 
Rating:
2.0

With no cameras and no Solid ceiling I had $20,000 worth of bicycles removed out of my storage through the wire roof I don’t know when This happened I have not been to my storage in over a year but I got a phone call from the facility saying there’s a possible break in so I was able to send a friend to look and there’s a big open spot on the floor where the bikes were and a big opening in the chicken wire ceiling. Because of the value of the bikes I called the police they went and investigated and there were no cameras up in the ceiling so there’s no evidence of who took them Will it be in an air condition controlled facility I understand they might not be able to secure The ceiling or they would have to have some ventilation in the ether individual room but there’s no excuse not to have video coverage above the units

david michael field  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julia Marian Wurster  |  Overall Experience 
Rating:
5.0

Mgr was really nice

dan bilyeu  |  First Impressions 
Rating:
5.0

The staff was very helpful and friendly. He took care of a booking issue quickly and professionally.

Bryan K Torres  |  First Impressions 
Rating:
4.0

Todo está muy bien el horario y tienen muy limpio el lugar, pero mi queja es que no hay espacio donde parkear el carro, todos los espacios del parking lo usan para la renta de uhaul y eso no es muy conveniente.

Francisco Lopez Rojas  |  First Impressions 
Rating:
5.0

Each and every interaction I’ve had with UHAUL has been beyond outstanding!

Elizabeth Tremblay  |  Overall Experience 
Rating:
5.0

Building was secure and clean. Helpful employees always happy to help!!! Salvador at the Miramar location was extremely helpful! Thank you Uhaul! You made my move smooth and quick!!

Reynaldo Rosa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Perry  |  Overall Experience 
Rating:
5.0

I wish I know the the moving van cannot get into the indoor parking lot of most apartment buildings before I rent it. The moving carts inside the storage building are very helpful. I wish I can rent them out to move our furniture down from the apartment.

Flora Chen  |  First Impressions 
Rating:
2.0

staff and other are rude and in a rush to not help and reaolve issues

MARK LOUIE ESPINOSA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michelle Limon  |  Overall Experience 
Rating:
5.0

Very stressful in time of Covid 19 , I’m legally deaf and it makes it almost impossible to communicate as I read lips , the person who checked me in was so patient and helpful even recommend to me where I could find help to unload my heavy furniture ! Thank you so very much !

Janet Nilsson  |  First Impressions 
Rating:
5.0

The Manager was extremely helpful and attentive to my needs.

Mark Cotellesse  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim Veeris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASON BROOKS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michelle Limon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLORIA LAWSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathalie Teycheney  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Cliffton Khong  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Bustillo  |  Overall Experience 
Rating:
5.0

Francis was exceptional and truly helped me out with everything we needed to make this difficult time easier for us and our storage needs.

Isaac Garcia  |  Overall Experience 
Rating:
5.0

When moving in and out of the unit, the automatic lights would always turn off really quickly. So we would always have to go and motion in front of the sensor for the lights to turn back on

Frank Bouchard  |  Overall Experience 
Rating:
5.0

I have a great experience.

Aleksander Smirnov  |  Overall Experience 
Rating:
5.0

Smooth check out and easy check in!

jill fleming  |  First Impressions 
Rating:
5.0

Great clean place to store items.

Gabriella Beldin  |  Overall Experience 
Rating:
5.0

The property managers have done significant work fixing up the facility lately. The elevator has improved.

Arne Quanbeck  |  Overall Experience 
Rating:
4.0

xxx

Mary Moser  |  Overall Experience 
Rating:
1.0

VERY disorganized! The left hand does not know what the right had is doing.I stood there waiting for over 15 minutes to simply be checked out while the 3 staff members were arguing. Unprofessional!

MONIQUE Lydia Martowicz  |  Overall Experience 
Rating:
1.0

We received notices often that we hadn't paid. I called and was told each time, payments are current. There seemed to be a disconnect between corporate office and MM office. We moved to A-1 Storage.

Kathy Scarpuzzi  |  Overall Experience 
Rating:
4.0

No discussion of prorating my rental fee. Failed to credit VIP certificate for truck rental.

DENNIS RODRIGUEZ  |  Overall Experience 
Rating:
5.0

I really enjoyed the moving carts, it helped with moving a lot. But it gets really hot in the storage rooms

arlene Herrera  |  Overall Experience 
Rating:
5.0

I’m not sure if her name was Kiana or Kiona at Miramar Uhaul/storage but she was very helpful! Great worker :)

ISOBEL SAMONTE  |  Overall Experience 
Rating:
5.0

Reasonable price & friendly people.

Virginia Callahan  |  Overall Experience 
Rating:
2.0

Rates too high per square foot compared to similar facilities with better customer service. There was only one employee here who I looked forward to seeing. I don't trust this facility with my things.

Nicole Coffman  |  Overall Experience 
Rating:
5.0

Great job by all!!

Patrick Sierer  |  Overall Experience 
Rating:
5.0

I've had this storage facility for 23 years and have been very please with being with UHaul. This year A-Joy has been exceptionally helpful in trying to make my move from California to Colorado easier

CAROL ZAMORA  |  Overall Experience 
Rating:
5.0

The young man (last name Boykin) was very helpful. He offered to back my 20 foot truck up to the loading dock and helped me add air to my dolly tires making my move out easier.

Christopher Walsh  |  Overall Experience 
Rating:
4.0

Everything was good although waiting was an unnecessary surprise in my opinion. Most times the front desk was well staffed with exception to last check out. They were courteous.

Mike Giesemann  |  Overall Experience 
Rating:
2.0

Storage hallways make it look like it wasn’t kept in good condition. Customer service is very poor. No kindness or explanation of policies.

umay Akkoseoglu  |  First Impressions 
Rating:
5.0

Everyone was very helpful

marjorie morris  |  First Impressions 
Rating:
5.0

I had no issues with the storage facility. Staff are always friendly and helpful.

IRWIN FERNANDO  |  Overall Experience 
Rating:
4.0

Wish I had known I was getting a second level unit before I arrived with my trailer full of belongings (set things up from out-of-state as part of my U-Haul trailer rental and didn't know location).

Denise Naylor  |  Overall Experience 
Rating:
5.0

Probably the nicest facility I’ve ever rented from

Thomas Craig Plummer  |  Overall Experience 
Rating:
3.0

Many mistakes but my stuff was not stolen

Dustin J. A. McKenzie  |  Overall Experience 
Rating:
5.0

Very friendly and personable staff; excellent customer service! I used them for both storage unit and a moving truck rental. I recommend them highly. Thanks guys!

javon c larreta  |  Overall Experience 
Rating:
5.0

I had all the help I needed from you staff. Thanks again for the support and for helping me get settled in to the facility.

titan brockopp  |  First Impressions 
Rating:
5.0

Staff is friendly and informative. Facility is super clean inside and out.

david Michael wolff  |  First Impressions 
Rating:
5.0

I recommend having the front automatic doors to be open during normal working hours. It was really annoying swiping the card everytime the door closes and you are moving things from your storage.

Eutiquio Beloy  |  Overall Experience 
Rating:
5.0

I went to the Uhaul storage here in Poway, CA and I wold like to sat that Desiree the General Manager was very friendly and helpful she made sure that my move went very smoothly

Stephen Michael Hernandez  |  Overall Experience 
Rating:
5.0

I was so pleased at the service I was given, The staff at this location were very helpful and made the experience a good one. Thanks to Uhaul and the people working at this location.

Joanne LaBarge  |  Overall Experience 
Rating:
5.0

Appreciate the carts and easy access!

Martin Flaherty  |  First Impressions 
Rating:
5.0

The staff was always helpful and the facilities were well maintained.

BYRON ESTRADA  |  Overall Experience 
Rating:
5.0

No complaints here. Great storage place.

IRWIN FERNANDO  |  Reservation 
Rating:
3.0

Charged my account three weeks after I had taken my belongings out! Poor bookkeeping 🤢

Elsie chester  |  Overall Experience 
Rating:
3.0

I have rent a storage-unit for the past 4years thank you for all your service keeping my belongings safe !!

FRED WOODEND  |  Overall Experience 
Rating:
5.0

Great job from Mr.Sal a great person

Candice Olivia Cotlage-Brown  |  Reservation 
Rating:
3.0

Hours are a bit restrictive. You should be able to look up the truck rental on the computer. I had to purchase two locks because the until size I reserved was not available. Should be free.

Arne Quanbeck  |  Reservation 
Rating:
5.0

Had a great experience

DERWIN HILL  |  Overall Experience 
Rating:
5.0

Customer Service is great. Everyone is friendly and ready to assist.

LORENA CORTEZ  |  Reservation 
Rating:
5.0

Gooood

ABBASALI SHOEYBI  |  Overall Experience 
Rating:
5.0

The process of all reservation very fast and excellent in customer service.

Valentino Abad  |  Reservation 
Rating:
5.0

The facility was always very clean will lighted and the staff was very helpful and courteous. I would recommend this place for all of your U Haul needs. Thank you

Glenn Santella  |  Overall Experience 
Rating:
5.0

Maria helped me with reserving a truck and processed my move-out. She was professional, knowledgeable, friendly, and courteous. The facility itself is sufficient, but is warmer than other U-Hauls.

Samuel Dent  |  Overall Experience 
Rating:
4.0

Upper level is very very time consuming and difficult for storage.

Parichehr Lareybi  |  Overall Experience 
Rating:
3.0

24 he access to storage, included in price

OSCAR HERNANDEZ  |  Overall Experience 
Rating:
2.0

They forgot to charge us for one of the units then called and threaten to keep our stuff if we didn't make a payment that day. Never owned up to their mistake and tried to blame us for lack of payment

Larence Wilson  |  Overall Experience 
No reviews have been submitted for this location.

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