Customer Reviews for U-Haul Moving & Storage of Millard Stonybrook

2,492 reviews

5808 S 144th St   Omaha, NE 68137
(across the street from HY-VEE)

(402) 596-9771

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(402) 596-9771

5808 S 144th St
Omaha, NE 68137
(across the street from HY-VEE)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Candice Perz 
Rating:
5.0

Customer did not leave a comment.

doug taylor 
Rating:
5.0

very quick support unhooking the trailer with fast receipt of the bill.

Keith O'Bryan 
Rating:
5.0

Customer did not leave a comment.

John Link 
Rating:
5.0

Customer did not leave a comment.

Ashley Berner 
Rating:
5.0

Customer did not leave a comment.

Alyssa Herman 
Rating:
3.0

the drop off place was ok, but i got a call from uhaul representative telling me that we had to drop it off to a different location than the original..a about another 2 miles out of the way....doesn't sound like much, but just overall not happy with uhaul....too many things to fill out to just get a rental...i get it because of security.....and such...just not happy with you guys.

Clair Wieseler 
Rating:
5.0

Customer did not leave a comment.

Jeff Bredensteiner 
Rating:
5.0

Everything was easy and convenient we had a great experience and the employees were friendly and helpful thank you we will use you again in the future

andrew fox 
Rating:
5.0

Customer did not leave a comment.

Jeffrey True 
Rating:
5.0

Customer did not leave a comment.

Heidi Wesely 
Rating:
5.0

Thanks for the great service!

Jeff Hutfless 
Rating:
4.0

Retire this truck. We drove it for five hours and if we could have switched trucks somehow, about 30 min in, we would have. It vibrated and shook so bad in the cab, I was in pain by the time we got to our destination.

SETH REYES 
Rating:
5.0

Good location and large clean environment.

Keith Matthews  |  First Impressions 
Rating:
5.0

Great service. No complaints.

Gary Walters 
Rating:
4.0

Customer did not leave a comment.

David Beckwith 
Rating:
5.0

great customer service

Abril Escalante 
Rating:
5.0

The person who met me to accept the return made it quick and easy.

Matthew Guldjord 
Rating:
5.0

Customer did not leave a comment.

Jeff Bredensteiner 
Rating:
5.0

Customer did not leave a comment.

Lisa Beister 
Rating:
5.0

Great staff and great equipment. In and out like it was a pit change at a race. Great people to work with.

Earl Smith 
Rating:
5.0

Customer did not leave a comment.

amy stoddard 
Rating:
5.0

Best U-Haul service I've ever used

bill Isley 
Rating:
5.0

Very nice staff. Very clean and well organized. I would definitely recommend to anyone

Jamie Gibson  |  Overall Experience 
Rating:
1.0

A couple of days prior to picking up our moving truck my husband received an offer text from U-haul asking us to move a trailer to the Nashville location since U-Haul needed trailers in that location. We were advised we would not be charged for the trailer and that we would get $100 off our truck rental when we dropped off truck & trailer in Nashville. When we arrived at pickup truck and trailer in Millard, Ne location they charged my husband for the trailer. We called the pickup location and spoke with the manager he said that was corporate U-Haul that made that deal with us and we needed to deal with them vs him calling corporate on our behalf. On our move to Nashville the next morning we called corporate. They advised we should have never been charged for the trailer and that when we arrived in Nashville we should be refunded 107.00 for trailer and $100 off truck. When we arrived in Nashville to drop off the truck and trailer we were given the same treatment and that they knew nothing of the $207.00 refund and that we needed to deal with corporate again vs them calling corporate on our behalf and handling it. When I called corporate she advised they would need to investigate wether we were due a refund in-spite of it being documented by corporate and we got a text from them two days earlier saying we were due a $207.00 refund. It really felt like bait & switch and if corporate is making these deals they should be communicating with their franchises and the franchise locations should be providing better customer service and looking into things vs you are on your own to deal with corporate. Customers be aware if they offer you a deal to transport one of their pieces of equipment, I would not recommend you do it. It cost us extra money in gas to transport their trailer but also much more difficult making your 15 foot moving truck more like 30 foot which is virtually impossible to back up at any point. This trip took us four hours longer with the trailer attached since top speed with trailer is only 55 mph

Keith Savoie 
Rating:
4.0

Customer did not leave a comment.

Adrain Stemple 
Rating:
5.0

Customer did not leave a comment.

Jack Alexander  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Burton Pflueger 
Rating:
5.0

Customer did not leave a comment.

Wayne Plowman 
Rating:
5.0

I have seriously never been treated better while using a uhual's services. Everyone I encountered was great. The woman who answered the phone and greeted me was so kind and patience. The guy who wrapped up everything was helpful and kind. At a Uhaul?! Never. Thanks for doing your work well.

ANTHONY EDWARDS 
Rating:
5.0

Customer did not leave a comment.

ROD FAULKNER 
Rating:
5.0

Customer did not leave a comment.

tay orr 
Rating:
5.0

Customer did not leave a comment.

Clint Shafer 
Rating:
5.0

Customer did not leave a comment.

Austin Collins 
Rating:
5.0

Todo estaba perfecto

Angel Macineira Enriquez 
Rating:
4.0

Customer did not leave a comment.

Bryan George 
Rating:
5.0

Customer did not leave a comment.

ROD FAULKNER 
Rating:
5.0

Customer did not leave a comment.

Craig Moffitt 
Rating:
5.0

Customer did not leave a comment.

Brian Walrath 
Rating:
5.0

Customer did not leave a comment.

Paul Schmidt 
Rating:
4.0

So far so good.

Jessica Odvody  |  Online Move In 
Rating:
5.0

Very friendly, easy/quick return!

Michael Kaderly 
Rating:
5.0

Customer did not leave a comment.

Dan Muntz 
Rating:
4.0

Help at location for pick-up and drop off was excellent. However, it was not clear that the "furniture dolly" was a lateral dolly, not a stand-up. Glad she explained and offered the appliance dolly, instead. t was also not clear that I was renting furniture pads when ordered online. Didn't end up using them. I originally received msg that instead of 8 ft covered trailer I ordered, I was receiving a 12 ft covered trailer. The email said to respond. I initially responded to the email that I did not want the larger trailer. I never received a response. When I went in to pick up mattress bags, there were plenty of 8 ft trailers, so I assumed they were taken for my rental date. However, there were some available that day, so not sure why I received the email to begin with. Ended up keeping the 12 ft trailer since it was at same price and driver was fine with it. Very disappointed in mattress bags with handles that I purchased. I expected them to have some type of closure, but they didn't and they were very hard to work with. We ended up taping them shut and still difficult to work with. I also purchased a pkg of 2 queen size comforter bags. Very disappointed in these, too. Again, I expected them to have closures and they did not. We had to just tie them shut. Will have to purchase something else instead, for long term so wasted money.

Elaine Davis 
Rating:
5.0

Great interaction. The agent was standing there when I drove up. He asked how it went, and if there were any issues with the truck. I said no, went well and he said I was free to go. That simple.

Colby Resser 
Rating:
3.0

Communication was not great... I reserved the Truck.. tt Uhaul - explained that My Son was picking it up for me... was it an issue.. Told me it wasn't. Had the truck for 24 hrs... they told him 10 hrs and the receipt reflects that. Used his bank card instead of mine. Called Uhaul to ask questions - couldn't find My Truck rental under my name; found that it was under my son's name. Checked truck in that night after closing using app to take pictures and the app quit working causing no pictures to be uploaded.. concerned about convenience fee; called the next AM to confirm all was ok... Couldn't ask questions regarding the rental , even though it shows up under MY acct, I had to bring my son on line to confirm the rep could talk to me....(I understand privacy) But... its clearly under my acct ... A whole lot of confusion for that day.

Ryan Chab 
Rating:
5.0

The staff was so kind and helpful. The young man that helped me was so polite. He was patient with me and I really appreciated his help!

Shelly Kroll  |  First Impressions 
Rating:
5.0

friendly employees, prompt assistance

Maggie Meier 
Rating:
5.0

Customer did not leave a comment.

Sean Smith 
Rating:
5.0

Customer did not leave a comment.

SEAN SMITH 
Rating:
5.0

Customer did not leave a comment.

rich fuerstenau 
Rating:
5.0

Customer did not leave a comment.

Norma Sudyka 
Rating:
5.0

Customer did not leave a comment.

Bert Riley 
Rating:
5.0

Customer did not leave a comment.

Mark Levin 
Rating:
5.0

Customer did not leave a comment.

Scott Hadfield 
Rating:
5.0

This was the best moving experience I’ve had in decades. We will definitely use this location for future needs.

Amy Cisar 
Rating:
5.0

Customer did not leave a comment.

SHERRY THOMPSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Pallas 
Rating:
5.0

The staff at the front were so nice. Especially the gal with the green hair! Loved her. She was quirky and fun! This was my first time ever doing this and I was able to complete everything successfully with all the team's help and making me feel confident about what I was doing. The carts in the move in area were so nice and pulling the truck in the garage was helpful!! It was an amazing experience. I just wish there were trash cans around lol :) we had some stuff to throw away from dinner and couldn't find any in there! Other than that, it was great!!! I am thankful for the 1 month free storage we are getting, too!

Emma Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Linhart 
Rating:
5.0

Great staff and always there to assist customers. Good location and clean facility.

Samuel Harrington  |  Overall Experience 
Rating:
5.0

Overall the staff was extremely helpful when my move-out do not go as originally planned. Very patient and made every effort to assist and work things out. Good location and facility is always clean with staff providing a very good customer experience.

Samuel Harrington 
Rating:
5.0

I absolutely appreciate the help and advise. I have been recommending this spot to everyone! Thank you guys!!

Heidi Wiegand  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Becky Parks 
Rating:
5.0

Customer did not leave a comment.

Richard McNeal 
Rating:
5.0

The parking lot had some really bad ice in between the trucks. I slipped several times

Bruce Bachman 
Rating:
5.0

Customer did not leave a comment.

Sasha Akula  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sasha Akula 
Rating:
5.0

The guys that helped me were awesome!!!

Dawn Villone 
Rating:
4.0

Customer did not leave a comment.

Max Veller 
Rating:
5.0

Customer did not leave a comment.

Cindy Betz 
Rating:
5.0

Thank you

ron wulff 
Rating:
5.0

Customer did not leave a comment.

Nicole Randolph 
Rating:
4.0

Customer did not leave a comment.

John Link 
Rating:
5.0

Fast, efficient and extremely easy to work with. Great team!

bill Isley 
Rating:
5.0

Customer did not leave a comment.

patrick gaul 
Rating:
5.0

The only thing I would recommend for improvement is the 24/7 drop off website. I had troubles getting through the website to submit the return. It would pull the order and the page would stall. Had to do this multiple times before it would work. Otherwise great and seamless experience picking up and using!

Keegan Wingender 
Rating:
5.0

The ease of ordering online but then from the moment I walked in everyone at the front desk was so helpful and answered my questions! It was a HORRIBLE snowy blustery day and they had the van warming up for me which was above and beyond! The ease of drop off was during business hours the associate was so nice and welcoming and looked over the mileage emailed my receipt and I was on my way!!! For the kind of day it was so cold and snowy and for me a little nervous about driving the van in the weather they made me feel confident and customer service was above and beyond!! I will be back in the spring when I move to my new house!! Thank you to everyone who was there on Saturday you were the best!!!

Gina Capece 
Rating:
5.0

The person checking in the vehicle was a little curt when I was discussing a potential problem with the vehicle, but given that it was -40 with the wind chill, I think that can be forgiven. Other than that, this facility is probably one of the best I've ever been to. It's so good in fact that my other problem with it is I couldn't get a rental unit there because they are all full even though it's a huge facility. It's considered one of the best around.

Matthew Teets 
Rating:
5.0

Customer did not leave a comment.

CHRIS STORM 
Rating:
4.0

This location is well maintained and customer service is above average. The climate controlled storage and pull up enclosed parking to load or unload is a real plus and overall availability of trucks and trailers and equipment is above average.

SAMUEL HARRINGTON  |  Overall Experience 
Rating:
4.0

Good location and good customer service. Staff member assisting with reservation was patient, prompt, and professional. She offered additional services and products for my move-in, provided needed information for access and was respectful of my time by getting me in and out in a timely fashion. Only inconvenience is that 24-Hour access requires manager approval and access to manager may not be possible at the time of move-in.

Samuel Harrington  |  First Impressions 
Rating:
5.0

The person who helped me was very knowledgeable and helpful

mayra barcenas 
Rating:
5.0

Customer did not leave a comment.

Byron Burton 
Rating:
4.0

Customer did not leave a comment.

Justine Canelli 
Rating:
5.0

Customer did not leave a comment.

Cori Henderson 
Rating:
5.0

Customer did not leave a comment.

Robert Swenson 
Rating:
5.0

Not much. Your rates were competitive and followed through on your promises.

Jim Hile 
Rating:
4.0

This location provides friendly and professional customer services and good availability. Equipment was in good condition with fast check out. Offers 24-Hour access with approval and units and equipment are always clean and in very good condition.

Samuel Harrington 
Rating:
5.0

Customer did not leave a comment.

Matthew Murcek 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN KAUTH 
Rating:
5.0

Customer did not leave a comment.

Micah Collins 
Rating:
5.0

Customer did not leave a comment.

Bradley Wathen 
Rating:
4.0

Customer did not leave a comment.

Jack Bunderson 
Rating:
4.0

The U-haul dispatchers can kiss my ***. I dropped it off at the location on my contract, they couldn't find it on the computer when called, dispatch said they had tried to call but hadn't been able to reach me (liars, I had been on the road for 2 days with plenty of times for a call with no missed calls) He then stated I should have received a text...which I received right that moment on the phone with him. Then he laughed and said "sorry dude" and hung up. I have on more move coming up...I think I'll try Penske this time. I'm done with Uhaul.

Matthew Teets 
Rating:
5.0

Customer did not leave a comment.

Richard Walkowiak 
Rating:
5.0

Great

murriel cook  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DENISE BOLLWITT  |  Overall Experience 
Rating:
5.0

Need to clarify to the renter that they need to check for text messages as they are preparing to use the unit. I did not see the text for license plate check and vehicle condition check until after I had left the facility.

Gary Perkins 
Rating:
5.0

I was treated very well. No recommendations to improve.

Gary Troutman 
Rating:
5.0

Customer did not leave a comment.

HECTOR TORRES 
Rating:
5.0

Thank you!

Aaron Johnson 
Rating:
5.0

Customer did not leave a comment.

Nicole Timm 
Rating:
5.0

I actually drive past another location to get to this one because of the friendly and helpful staff and nice large parking lot, I do wish they would supply the ball with the rental, but doesn't affect the 5 star rating whatsoever!

Ed Pugsley 
Rating:
5.0

Customer did not leave a comment.

Joseph Menendez 
Rating:
5.0

Customer did not leave a comment.

Justin Boeck 
Rating:
5.0

Customer did not leave a comment.

Curtis Hiatt  |  Overall Experience 
Rating:
1.0

In the 20 years I’ve used U-haul here in Millard this was the filthiest pick up exterior I’ve ever rented. When returning this vehicle I pointed this out to Alex. I noted that it was impossible to determine any previous damage before taking the vehicle. His only response was “I can’t do anything “. This is unacceptable . Plan to take my business elsewhere

Jim Krueger 
Rating:
5.0

Customer did not leave a comment.

Robin Ziegenfuss 
Rating:
4.0

Customer did not leave a comment.

Justin Reis 
Rating:
5.0

Office staff very knowledgeable, efficient and friendly. The 6x12 utility trailer I rented was filthy, had oily greasy material covering the floor. It should have been cleaned before renting to customer. I cleaned it for you. You are welcome.

Jeffery Daubach 
Rating:
5.0

Customer did not leave a comment.

Dennis Minton 
Rating:
5.0

Customer did not leave a comment.

David Peterson 
Rating:
5.0

The people working at uhaul were very professional and polite.

Julie Dimichle 
Rating:
5.0

Trailer was full of gravel. Never received a email receipt for my returned trailer rental.

kelly gates 
Rating:
5.0

Everything was great. I did think for most of my time that I was able to stay in my unit as long as needed if I got in before 10pm (oops!). So one thing is I'd have liked 24 hour access so going there after my evening shift would fit my schedule.

Gina Tucci  |  Overall Experience 
Rating:
5.0

The nicest cleanest storage facility. Inside drive in unloading is incredible! Staff is great to work with. Rented small truck as well. Excellent service and price

Kevin Wigton  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rodney Unverzagt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TINA WAGNER  |  First Impressions 
Rating:
5.0

Always clean. Very secure and reasonably priced.

Dena Dasenbrock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rita reed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maggie Celis  |  Overall Experience 
Rating:
5.0

Very nice place and friendly people easy to work with.

Gary Valentine  |  First Impressions 
Rating:
5.0

Very helpful staff

CYNTHIA POOL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sasha Akula  |  First Impressions 
Rating:
4.0

I only required the unit for a short period, but it fit all of my needs.

Adam Hansen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra King  |  Overall Experience 
Rating:
5.0

My storage experience was seamless from move in to move out. I encountered no problems during my time . Generally, U-Haul does a great job of keeping its customers happy.

Nana Adwoa Nkrumah  |  Overall Experience 
Rating:
4.0

Said there'd be a lock in there but there wasn't but other then that it's been great. Really like it. Door alarms are a little loud but I'm sure it's a safety thing.

Christin Strong  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MANCE K MARTIN  |  Overall Experience 
Rating:
4.0

I didn’t get the lock I was told I’d get. Fortunately I had one with me that I could use.

Paul Hickman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NAVIN PRICE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Cleveland  |  Overall Experience 
Rating:
1.0

Staff always seemed irritated when i had questions Access was limited because of hours Unit leaked water inside

Jessica Hofer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Rasmussen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTI SLOAN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William Krueger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charla Long  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHARLA LONG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wade Goehring  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim lammers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jim mccartney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kylee Wilson Kemp  |  Overall Experience 
Rating:
5.0

I was impressed by the kindness of the young man who assisted us. He was was kind and welcoming

LINDA CZUBA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacque Harvey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLA LONG  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELLEY JONES  |  Overall Experience 
Rating:
5.0

Everyone was so helpful. We rented equipment from there all the time. The staff is always so helpful. I hated to give up our storage unit but we're downsizing. Everyone there felt like family. But the kind of family you liked.

Deborah Day  |  Overall Experience 
Rating:
5.0

Beautiful facility! The unloading area is air conditioned and has dollies available. It is secure. It’s tricky backing out of there with a trailer, but it’s doable.

Deanna Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELLEY JONES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexandria Sedlacek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Vanhoozer  |  Overall Experience 
Rating:
5.0

The perfect place for storage. Covered unloading and plenty of dollies.

Deborah Munro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vicki Massey  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Fredrick Truitt  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

rita reed  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Milchelle Cervantes  |  Overall Experience 
Rating:
5.0

I couldn’t have asked for better help yesterday!!!!! A task that I kept putting off..I thought would just be “Ugg” to say the least—turned in to a most helpful experience! Everyone at U-Haul just jumped right in-to help with their good expertise! Everything set up so efficiently & up to date. They really wanted to help!!!!! They were great at working with the movers. And the Movers helped me figure out a good way to go about all this!!! Like knowing how much stuff would fit where etc. & together we figured out a good plan. So my world feels better today! Because I had good help on this “Ugg-I don’t want to do this job” Thanks to all of you!

Sharon Cape  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stefan Kasan  |  Online Move In 
Rating:
5.0

I’ve rented Uhaul trucks for several years now to pick up Girl Scout Cookies at the beginning of cookie season, this is the first year we took advantage of using a storage unit. I want to thank the cleaning lady, all my parents were very surprised on how clean the building was, she does a great job. It was very easy to get into the building for us to load and unload cookies into our unit, we liked having access to the carts and being inside out of the cold weather. After talking to other leaders and parents, we’ve all agreed to use Uhaul again next year during cookie season. Fingers crossed we can have the same unit. I also want to thank all the employees we encountered, they were all very helpful and always let us know they were locking the sliding door. Thank you for making our experience so easy.

KAREN SMITH  |  Overall Experience 
Rating:
3.0

Moved out early.. Then found out that you did not pro rate the rent paid. This mean you are in most cases double renting the units. In the future will not close rental unit until the last day.

Stephen Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laura mcdowell  |  Overall Experience 
Rating:
4.0

We should have 24/7 access to our unit

Jordan Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

todd kennedy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICOLE LAY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONATHAN BERGER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamika Lathan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOROTHY WEITHONER  |  First Impressions 
Rating:
5.0

They made everything so much easier. Truck was ready and things went smooth.

STEVEN DELLAVECCHIA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas Kock  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

CHRISTIAN OLSON  |  Overall Experience 
Rating:
5.0

Zach & Bobbie very helpful, informative & friendly. If ever I need to store again, will use this particular facility. Thank you.

cori Daugherty  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

gerald moulton  |  Overall Experience 
Rating:
5.0

Very friendly every time I come in.

Jim mccartney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAREN SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES GLASPER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maureen Barnes  |  Overall Experience 
Rating:
4.0

I thought i had completed my online reservation but when i had called on sunday to find out if theyd stay open til i got there and if she had my reservation (i found out at 435p they close at 5 and I was coming from Benson, my movers were late or we'd have been there by 430), the rep said she didn't have my reservation. She said she could get me the unit I was looking for but it had to be in person. I RUSHED to get there and missed by 2 minutes. When I got a 2nd arrangement for the movers to help on Monday, things settled and I tried again Sun night to reserve a unit online, it fully completed for a 10' by 10'. I got a text giving me 2 unit numbers and an access code. Why couldn't the representative have done it over the phone?? I had to pay movers again to help in the morning, I had to buy a lock for the truck overnight, i had to have my aunt drive back to Omaha again to help me return the truck to Maple st after the movers finished the Monday, and pay for the additional day with the truck. Not fun, but worse when ya have a 4 and 5 yr old with you too. Plus, when I scoped out the unit numbers to see why it gave me two, it was giving me two 5' units which was not what i requested. So when we got there Monday I had to talk to the front desk so he could correct it. The proper unit was available so why did it give me two wrong ones? Even if i had completed the online reservation for Sunday, we would have gotten there and not had the correct size unit , even though the lady working that day said there was one available. So while it's great to be able to do it outside office hours, if you arent given the unit you want when its actually available, its not great. And again, it appears the rep couldve helped me over the phone Sunday and spared a bunch of hassle. Otherwise, the facility is clean and welcoming, plenty of carts and entrypoints.

Gina Tucci  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mason Gradle  |  First Impressions 
Rating:
5.0

This was my first experience in using a storage facility and I can honestly say that I am extremely pleased with the whole experience. I will certainly use U-Haul services again in the future if and when I should need to.

Rick Buras  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cody Smith  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cody Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stefanie Yaws  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSS TOMJACK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick Buras  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick Bauldwin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY WREDT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Horton  |  Overall Experience 
Rating:
5.0

We had a great experience!

MARCELLA LEWIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Smith  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Tanis Loki  |  Overall Experience 
Rating:
5.0

Very clean place

Massoud Rahimi  |  Overall Experience 
Rating:
2.0

I'm really disappointed with the rodent poison that has leaked out of the container onto the floor of the storage unit. Also, if you're going to advertise this unit on-line for $44.95, then I shouldn't be shocked to discover it's $79.95 after I've signed the contract. That's not right.

Michael Gibilisco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon Horton  |  First Impressions 
Rating:
3.0

You woke me up at 7:30 about q place I haven't seen since I booked it on line. Don't you think you should give the renter a chance to actually use the facility BEFORE your survey. It's just like an app that wants you too rate your experience today when you signed in 10 seconds ago. I gave low ratings because I DON'T KNOW TYEY!

Susan Cody  |  Online Move In 
Rating:
5.0

Very understanding, friendly and helpful. They make a stressful experience a little easier.

Edward Gaddie  |  Overall Experience 
Rating:
5.0

I dealt with all the staff there and they were all exceptional. Very helpful and very friendly. The only reason I had to cancel my locker was because I moved out of the State. Even Denise who maintains the lockers offered to help me pack my items and Jeff Manages the place perfectly. Mike

Michael Mace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rich Meuret  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tommy Owens  |  First Impressions 
Rating:
5.0

Neat, clean and convenient. Thanks

richard orth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES LAUGHERY  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Donavon Perrone  |  Overall Experience 
Rating:
5.0

The service was great there was no aux cord portal in the uhaul to listen to the gps loudly so you constantly have to look down at your phone and that could cause a potential accident i just wish the dash had a screen for the gps map its one thing to worry about the care and safety of the uhaul but to keep taking your eyes off the road to look down at your map this could be made easier

Marcus Henry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jodi Holck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerard Kraus  |  Overall Experience 
Rating:
3.0

I moved from Colorado to Nebraska ,Made a reservation for U-Haul truck and storage. Pick up the truck on July 22 , Call on July 21 to confirm to move my stuffs in the storage between July 24 and July 25 , Customer Service say OK and on the website say it will hold my reservation for seven days but when I get there on July 25 my storages reservation was all been canceled.

Alexander Chan  |  First Impressions 
Rating:
1.0

I was upset to learn that the size of unit I reserved online was not available when I came in on the correct day to retrieve it. It is not fair to tell a customer that they will have a 10x15 unit, and then day of it not be available and have to combine other units to get the same square footage. When I reserved it online, I expected it to be available. The attendant was not very empathetic, and blamed corporate that they don’t check if it’s available. He said it’s only square footage they could guarantee, not the exact unit. It felt like this happens frequently. I feel like that is a poor business model, what is reserved should be what is gotten. I was in immediate need of the unit that day as I needed to be out of my house and had all my family lined up to help, so I had no choice but to move forward. If I had more time, I would have taken my business elsewhere. Very unprofessional and with low integrity.

Amanda Jirak  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wade Goehring  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gerard Kraus  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mujipur Rahman Amjath Ibrahim  |  First Impressions 
Rating:
1.0

The worst experience I have ever had. We are brand new to this state and never done a Uhaul storage before and I would never do it again especially at this location. ABSOLUTELY HORRIBLE customer service and the personnel was so beyond rude. At one point the worker (Mr. Large and in charge) picked up the phone and pressed 3 buttons and faked that he called a different Uhaul location for us. We ended up not using this location and losing out on our free month of storage and spending $250 on a different storage unit. So disgusted with this place!!!

Lauren Landowski  |  Overall Experience 
Rating:
5.0

Great staff

Nosawema Iyagbaye  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christine Vanhoozer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bella Gavia  |  Online Move In 
Rating:
3.0

Staff was helpful but rushed, didn't do facility tour as mentioned, had to go back to ask for a second card which was mentioned but not provided, and agent didn't inform us about the different types of locks available for purchase. We paid using a prepaid card, and the transaction had to be canceled out to switch to a different lock...which has now tied up funds waiting on that to be refunded

Tammy Draper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Misti Jordann  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlie Henley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dorinda Covert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAURIE PAZZI  |  First Impressions 
Rating:
5.0

Excellent staff

Chad Tiaden  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brian Blackburn  |  Overall Experience 
Rating:
5.0

Clean, friendly & fast.

DAVID PETERSON  |  First Impressions 
Rating:
5.0

I explained that I was in a tough spot with needing to move items due to a fire at my previous storage facility. The associate was so understanding and friendly. The staff seems so happy to help.

Tonya Adamiak  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Johnny Pry Sr  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Edward Gaddie  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John Helme  |  Online Move In 
Rating:
4.0

Our only issue was the garage door opener broke and we had to leave the truck in it, thankfully we had another vehicle there with us to get out and get home.

Amanda Hall  |  First Impressions 
Rating:
5.0

This is a very well maintained facility. As a woman, I had no fears in entering the facility at any time of day to take care of business as I knew it was secure. The ease of being able to load, store and maintain my belongings was wonderful. I will recommend your facility to anyone needing such accommodations in the future.

Teresa Wood  |  Overall Experience 
Rating:
5.0

The person who helped me was extremely helpful and very knowlegable. It was a great experience.

Roxanne macaitis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine Monce  |  Overall Experience 
Rating:
5.0

Flawless experience

Robert Ricke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Almquist  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billy Coghill  |  Online Move In 
Rating:
5.0

Very nice facility!

BRENDA SHEETS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Certa  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jay Dunlap  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy McGranaghan  |  First Impressions 
Rating:
5.0

Friendly and professional staff

Kathy McMichael  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon Freeman  |  First Impressions 
Rating:
5.0

The customer service at this location is excellent! We have recently rented a truck and just finished up with 2 storage units. The staff was always helpful, very friendly, and patient with my questions. The storage units were immaculate and well lit, the drive in area is a great option during rainy/cold weather. I will always be a U-Haul customer!

Phil Crary  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tiere White  |  Overall Experience 
Rating:
5.0

I had reserved with another company, showed up at the other storage location, during business hours, and couldn't get in. It was 3 pm, the office door was locked with a sign that said retuning at 9:30. Made several calls, went to voice mail every time. I was making a long distance move, drive most if the night and the very last thing I needed was the other storage company to be a no show during their own business hours. The moving crew showed up at 4 (found via uhaul, btw) and I called Uhaul. Got a live person, made the reservation, and high tailed it over to Uhaul. Got the unit and everything unloaded in less than 2 hours. Bonus points, was also able to change the drop off location of the truck at no additional charge. On move-in and drop off, great service all round!

Jeanne Vickery  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNY MCCALISTERGUILLORY  |  Overall Experience 
Rating:
5.0

The representative was fast, knowledgeable and a great attitude.

Mark Lawson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robin Wood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LI CHEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonas Deweber  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kurt ruby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abigail Richardson  |  Overall Experience 
Rating:
5.0

Jeff and Mark did an excellent job of making the move in process efficient and convenient. 5 stars!

jared schademann  |  First Impressions 
Rating:
5.0

Loved using Uhaul so much better than the other storage place we used. Couldn’t be happier with the place.

Cathy Missinne  |  Overall Experience 
Rating:
5.0

This facility is BEAUTIFUL, extremely clean and the staff is so helpful. I will definitely be recommending it to friends and family

THERESA FARRIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACOB NEWQUIST  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Zott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina Salisbury  |  Overall Experience 
Rating:
3.0

I made a reservation for a particular size of trailer and storage unit, but both were unavailable.

Tyler Meuret  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andrew birkeland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN SODEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RACHELLE SOBER  |  First Impressions 
Rating:
5.0

The young lady who helped me at the Millard Stonybrook location was wonderful. She was extremely patient with all my questions, showed me our unit, and explained everything in great detail. She was helpful, patient, and kind. On a related note, the facility is clean and well cared for.

Phil Crary  |  First Impressions 
Rating:
5.0

It was a great storage facility with easy access. The employees that I dealt with were very helpful and friendly. If I have a need for a storage facility again, you would be at the top of my list.

RODNEY BRUNSTING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Almquist  |  First Impressions 
Rating:
5.0

Super, easy, clean and efficient service.

Tina Wegner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Richter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Delancey  |  Online Move In 
Rating:
5.0

Very helpful staff, great layout options for storage, convenient, very reasonably priced. Love the ability to unload inside

Tamara Larkin  |  First Impressions 
Rating:
5.0

I was supposed to use the 135th and Millard avenue location but was sent to your location because the 135th location did not have a storage unit and couldn't find my reservation. The person at your location found my reservation immediately and was able to help me out which I very much appreciated.

RODNEY BRUNSTING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Hamill  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JENNY MCCALISTERGUILLORY  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Charles Jamison  |  Online Move In 
Rating:
4.0

Enjoyed my experience with this facility and staff. Thanks

GREGORY DOUGLASS  |  Overall Experience 
Rating:
4.0

Can’t really rate much yet, have not moved anything in yet

Beth Hamilton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vikki kopystynsky  |  Overall Experience 
Rating:
5.0

Very kind answered all questions

BROOKE Ashcraft  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James Murphy  |  First Impressions 
Rating:
4.0

My unit was not ready for move in. I had to go to the front desk to get lock and card.

Shannon Huehn  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Vaughn Krause  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christina Harrison  |  Overall Experience 
Rating:
5.0

Very easy to work with even from a distance.

John MASEK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATALIE REINER-GONZALES  |  First Impressions 
Rating:
5.0

It was easy to get started and was in and out in less than 10 minutes getting my storage unit. The staff showed me how to access everything and pleased with how clean, easy and convenient everything was.

austin brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Cinnamon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAquita Mccullough  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Holmes  |  Overall Experience 
Rating:
5.0

This is a great storage facility. I would have loved to continue renting but I had a previous unit at another facility that was closer to my current location so I combined the 2 our of convenience. The staff was friendly and always helpful.

Dawn Hinkle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Howard Wagoner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Williams  |  Overall Experience 
Rating:
3.0

Switched storage units to a new company that is $45 less than yours for the same size and features. Its 6 blocks away so the same area. They also offer free first month and free moving truck. Consider lowering prices to get more business

KAREENA TORRES  |  Overall Experience 
Rating:
5.0

The young man that checked me was really nice and friendly, he even helped me unload an item from the truck and didn't hesitate when I asked him if he could help me. I'm not sure if he realizes how much I appreciated that, I was almost done and was running out of steam.

Dawn Hinkle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris Wilson  |  Overall Experience 
Rating:
5.0

Great building, friendly staff.

Paul Simpson  |  First Impressions 
Rating:
5.0

convenient automatic door access. plenty of carts available. ample inside parking yesterday as others were using facility.

Steven Cinnamon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Kwaak  |  Overall Experience 
Rating:
5.0

Thank you very much for making my storage experience as good as it can get.

Kendan Gotto  |  Overall Experience 
Rating:
5.0

MANAGER,WAS SUPER HELPFUL,NICE GUY,VERY PROFESSIONAL,AWESOME PERSON,DEAN BARNES

Dean Barnes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Sherman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Collin Briese  |  First Impressions 
Rating:
4.0

Was disappointed that the space I was told was available was in fact already occupied and we didn’t find that out until we got to the storage. Also, I felt as though other matters were more important than finishing my checking process - he was more concerned about helping another employee who was on the phone with a customer looking for mattress covers- he then got side tracked talking to a different employee about something out back. I was tired and hot and just wanted to move my stuff in

Maria Sherman  |  First Impressions 
Rating:
5.0

I will tell everyone I know of the great experience and staff you have at the Stonybrook facility !

paul hoagbin  |  Overall Experience 
Rating:
5.0

The workers behind the counter made this experience outstanding. Sharp, attentive, and fast. This was my second experience here - no need to look anywhere else.

Vicky Marquardt  |  Overall Experience 
Rating:
5.0

Jeffrey the manager, Andrew one of his helpers and a woman, whose name I did not get, were all very efficient, knowledgeable, and eager to help. Really good experience and I’m sure I will use this U-Haul facility again.

Vicky Marquardt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Williams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tyler Weihe  |  Overall Experience 
Rating:
5.0

I wish I knew the names of all the people involved, but the manager and the two front desk women at the Stony Brook U-Haul have been outstanding. Helpful, considerate and very easy to work with. I will need another storage facility this late summer, and I will definitely use the U-Haul facility at Stony Brook in Omaha again

Vicky Marquardt  |  Overall Experience 
Rating:
5.0

I was given great instructions, shown where my lockers were, my truck rental was in great shape, the lockers were spotless.

Jason McClain  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura Bilek  |  Overall Experience 
Rating:
5.0

Jerry was so helpful and kind. We showed up with a nail in our tire and he coordinated to have it resolved right away. I definitely recommend.

Bonnie Sibila  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Holmes  |  First Impressions 
Rating:
5.0

Very clean units. Staff very friendly and accommodating.

Jon McCreath  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan George  |  Overall Experience 
Rating:
5.0

Correction to Previous Review: I was mistaken in previously stating that 24 Hour Access was not available at this location. It is for an very reasonable monthly fee. I have always experienced exceptional and professional customer service, equipment rental, and moving supplies at this location. Great staff and the management has always been helpful and available to address any concerns, questions, or modifications when needed and their time and efforts are greatly appreciated.

Samuel Harrington  |  Overall Experience 
Rating:
5.0

Danielle, the girl working at this location was extremely nice, helpful and personable.

John Risley  |  First Impressions 
Rating:
5.0

The only thing that didn't go well, was when the clerk demonstrated how to disarm the alarm I assumed that is was disarmed, however, when I opened the unit the alarm went off.

Christopher Shackelford  |  First Impressions 
Rating:
5.0

This location would benefit from having 24 hour access to units.

Samuel Harrington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Oneill  |  Overall Experience 
Rating:
5.0

I feel bad because I dont remember her name But the lady yesterday who helped us out was super friendly and welcoming!! Super sweet gal.

Tatyana Torres  |  First Impressions 
Rating:
1.0

I didn’t sign a contract for a storage unite... why am I receiving this? I will never recommend uhaul to anyone ever again... pensky here I come!

Matthew Fletcher  |  Overall Experience 
Rating:
5.0

Secured, indoor storage at a great rate! Love the first month free promotion!

morgan harrill  |  First Impressions 
Rating:
4.0

The young lady (Danielle) who checked me in was very pleasant and professional.

Kelvin Boyer  |  First Impressions 
Rating:
1.0

Old man with a grey beard is very disrespectful and rude. I was there twice and each time I seen his yell at customers. If He was my employee I would of fired him. His wife seems nice but he has to go

Oscar Daellenbach  |  Overall Experience 
Rating:
5.0

Great staff, and clean storage units

Allison Parker  |  Overall Experience 
Rating:
5.0

Really great facility and super friendly staff.

Travis Foote  |  First Impressions 
Rating:
5.0

Thank you! Remack’s

Robert Remack  |  First Impressions 
Rating:
5.0

Great customer service!!

Allison Parker  |  First Impressions 
Rating:
5.0

Very friendly, good experience.

Bryon Hollingsworth  |  First Impressions 
Rating:
4.0

The staff is friendly and helpful. The only issue I have is pulling up to the loading door. It always has cones or cleaning supplies in the way which I have to move. Unit is clean and great, love it.

Cathy Missinne  |  First Impressions 
Rating:
5.0

They are new to this business, and still learning. But they were pleasant, helpful, professional and quickly worked through any issues.

Allen Gaspers  |  First Impressions 
Rating:
5.0

Facility is brand new and super clean. Employees were friendly and helpful. Glad we chose this facility vs any other!

emily delashmutt  |  First Impressions 
Rating:
5.0

The staff was very helpful!

Richard Wheatley  |  Overall Experience 
Rating:
5.0

Staff was very helpful!

Richard Wheatley  |  Overall Experience 
Rating:
5.0

Jim is a great Manager to run the Stonybrook Facility. Make sure you keep him!

Robyn Terry  |  Overall Experience 
Rating:
5.0

I was greeted and helped by Angel, she was AMAZING!!! Her customer service skills, proactivity, friendliness, and knowledge makes me want to be permanently a UHAUL customer. Thank you!

Maria Ruiz  |  Overall Experience 
No reviews have been submitted for this location.

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