Customer Reviews for U-Haul Moving & Storage of Middletown

Rating:

5.0

Dan is very friendly and taking care of his customer and I definitely recommend your company to my friends thank you

Rating:

5.0

Jacob was very helpful and knowledgable, also very pleasant.

Rating:

5.0

I had a hitch installed and had no choice but to wait for it to be completed. While I was waiting, there were employee conversations that no customer should here. Some were between employees about their pay, no raises (1 guy said he never got a raise since he has been there), discussing fees, etc. Another guy might have been a manager, as they openly discussed business tactics and even that manager was swearing 4 letter words. I can handle that, but not if I had any of my grandchildren with me. On a positive note, the installer was kind and respectful. Found a way to bundle my purchase without asking, which saved me $21. When he spoke to me, it was with respect, I liked that. It was only due to the installer that I give the store high ratings. The rest of the staff ignored my presence and was constantly stepping outside. Many times, the phone would ring and ring, but no one was at the desk to answer the calls. Now there were business opportunities lost due to no one answering the phone!

Rating:

5.0

I've rented here several times and I've never had a problem, they're simply the best

Rating:

5.0

Tnaks

Rating:

5.0

Jacob was very professional and a great help I really appreciate his work ethic

Rating:

5.0

Quick and intelligent service did not waste no time explain everything to you if thoroughly when I went there the equipment was ready and available it was clean and I was told to bring it back the way I got it and I did and they were very friendly and very cooperative hope to be dealing with you again soon

Rating:

5.0

When I returned to U-haul, Jacob had excellent customer serviceskills he asked me if there's anything else I needed..

Rating:

5.0

I appreciated the clerk helping me know how much gas I might need and to put in in on my way. That worked well. Driving away a little disoriented, I had the tow feature engaged most of the way. It might be helpful to mention that before departure. The signs in the cab do help though.

Rating:

5.0

Always the best experience! Never any problems

Rating:

5.0

I rented a cargo van on Saturday March 30th and the gentleman whose name is Jacob was awesome!! Very courteous and helpful I recommend Middletown Uhaul for all moving needs and ask for Jacob!

Rating:

5.0

The wipers were no good on the truck I had unfortunately didn’t find out till I was on highway and it started raining couldn’t see a thing

Rating:

3.0

When I picked up the 9 foot cargo van, the gas gauge was at 1/3 filled so I ended up having to get gas not too far into my task. Also, the vehicle smelled like cigarette smoke and the low tire pressure light was on from the time I started the vehicle and the two front tires were very low.. 58 and 55 psi and back tires were at 80 psi. The van only had 7700 miles on it so I don’t think that it should’ve had this many issues for being a newer vehicle.

Rating:

5.0

There needs to be a sitting area.

Rating:

5.0

Definitely a great experience

Rating:

5.0

There is not much else that needs to be improved on. The manager , Jacob was very attentive to my needs and very helpful with me obtaining the trailer that was needed for transportation.

Rating:

5.0

Installer was prompt, finished quicker than promised and was courteous. I couldn't have asked for a better experience.

Rating:

5.0

Staff were professional and courteous. Great staff.

Rating:

5.0

jacob from the Middleown NY branch was extremly patient , friendly and helpful thank you

Rating:

3.0

Woman on phone very rude. Maybe she was having a bad day Reserve truck at one location I'm available had to drive to a new location truck was damaged and very dirty interior overall U-Haul did right by me will use them again just need to be improved

Rating:

5.0

I scheduled an appointment for a trailer hitch install. Without delay, the work was completed in less than an hour. The customer service, workmanship, and product was fantastic. Highly recommended!!!

Rating:

5.0

Very convenient location. Very satisfied with how everything was handled. Fast friendly person I dealt with. Yes I would go back again.

Rating:

5.0

The lady n gentleman at the store were both very professional.

Rating:

5.0

GM Jim was awesome! So helpful and courteous. I will definitely recommend to a friend and if services are needed use again. Thank you!

Rating:

5.0

Ky and staff gave excellent customer service

Rating:

5.0

It would be nice to have someplace to sit down while you wait.

Rating:

2.0

I have found that the last two times I have rented the mileage was documented to be less than what it actually was. This means if I did not say something I would have been charged for 6 miles ( the first time) and 1 mile ( this past time) before I ever left the lot. What really appalled me this past time was the lack of concern for the customer and fixing a problem without spouting off snide comments and laughing. This was about the one and only handicap spot on the lot. It was taken up by a car parked halfway in the spot and shared with a handcart and a hose. This is completely unacceptable. When an employee asked me if there was a problem I said yes, this car is not handicap and I am mad. I had to park at the beer store, Nextdoor and walk ove to Uhaul. Again, unacceptable. When I saw the opportunity for an open spot I walked back to the beer store and moved my car. I called Wallkill Policeabout the the inappropriate use of the handicap spot. When I went inside the girl at the counter was all business and didn’t want to hear about it. I told her I was disabled and she said if there are no spots available I may park at the beer store. I told her unacceptable answer. She went on to speak with a coworker (like I wasn’t there at all), “it’s going to be one of those days. Rud, and she needs sensitivity training. The vehicle was moved quickly, when the officer showed up. So, I will go out on a limb and say it was an employee’s car.

Rating:

5.0

It seemed like the person who waited on me had to click through an excessive number of screens to check me in and get me on my way.

Rating:

4.0

Sliding door were locked at random times making it difficult to move things in and out before 10pm

Rating:

5.0

The people that ive talked to are really nice and make everything easy to do.

Rating:

5.0

All of the men and women who work at this location are very nice professional and knowledgeable. Great place

Rating:

4.0

Steering free play on the vehicle I rented was too loose and dangerous to drive. I asked this location to take that truck out of service. I hope they did.

Rating:

2.0

Both gentlemen at the counter seemed stoned and out of touch

Rating:

5.0

Excellent customer service attentive informative and fast.

Rating:

5.0

We utilize the equipment at this location often. The management is always spot on.

Rating:

2.0

There was garbage in the vechile and outside. No one walked me out to the car. I had to hunt it down myself and take my own picture

Rating:

5.0

Jacob was amazing, and made the whole process of renting a U-haul van super easy, and also answered all of my questions!

Rating:

3.0

I had to use this location twice. I was given minimal information about the return of the vehicle. I called the customer service number and spoke with Michelle, Hudson Valley scheduling dept. what a turn around in my experience! I was given mileage info, days for truck and drop off location. When I arrived out of state to my location Michelle was able to change my drop off location. Michelle is knowledgeable, patient and pleasant. Although I no longer reside in the Hudson Valley, Michelle has continued to be my “go to” for all things U-Haul. Michelle absolutely made this a positive experience and is an asset to the company!

Rating:

5.0

Picking up the vehicle was much faster than I expected, and went very smoothly. The same was true for returning the vehicle, and there were no surprise charges when the vehicle was returned. The same representative handled both the pick-up and return and he was very helpful and friendly and courteous on both occasions.

Rating:

5.0

None that I can think of. Staff was courteous and service was prompt. After hours drop off and instructions were precise and simple with an immediate pending invoice given to summarize fees charged. Couldn’t have been any more convenient.

Rating:

1.0

Your manager got me a vehicle thank goodness, but your reservation policies are the quest I’ve ever seen! You’re company needs to work on customer centric renting policies

Rating:

5.0

No improvement needed with the customers I dealt with I mean not customers employees. They're awesome and helpful

Rating:

5.0

the person that helped us was very helpful and knowledable.

Rating:

1.0

Truck wasn't ready on time. Was stuck out in the cold rain for hours

Rating:

4.0

Employees were sitting around inside the building bs-ing when l returned the truck. Good thing l didn't pay attention to the sign outside that said 'wait in your vehicle'! Other than that it went well.

Rating:

5.0

easy pick up and delivery quick in and out

Rating:

5.0

Very easy to get the service and support, and good support too.

Rating:

5.0

Friendly check in, quick process in/out

Rating:

5.0

I just wish there was better parking but other than that my whole experience was pretty good

Rating:

5.0

For normal storage rates I find a little expensive...but I was in and out. That is a marketing issue. But over all, good experience and need be I would do again. Lol possibly will. Headed south soon.

Rating:

5.0

Kai & Jacob were very helpful, professional & knowledgeable. I hope I spelled Kai’s name correctly so, he’s able to get proper credit.

Rating:

5.0

Young man was very helpful and polite

Rating:

1.0

This was my second time using the facilities, and my overall experience was great. Will always recommend to a friend.

Rating:

5.0

Well run location

Rating:

4.0

Although the facility was clean, the bathroom was disgustingly dirty

Rating:

5.0

It's 👍 great.

Rating:

3.0

The young lady that help me didn't understand or she didn't hear me. I need a room big enough for a 2bed apt. She said the room would fit but, I know have to rent an additional room dor the rest of my stuff

Rating:

5.0

I must say Jacob was very helpful and pleasant to speak with. Jacob was professional and excellent with his work..

Rating:

5.0

I must say Jacob was an excellent store employee . Jacob treated me with professionalism and was excellent with his skills.

Rating:

5.0

I loved everyone! Especially the manager Mellossa!

Rating:

5.0

Really really appreciated being able to rent the storage location via web/app last minute. And the front desk giving me clear directions how to check out.

Rating:

4.0

The app times out sometimes. Also, gets confusing when it hyperlinks to the website. But overall, im satisfied. 4.5/5. And maybe consider later access for the storage at least til like 11pm please lol

Rating:

1.0

This ha been my worst experience with U-Haul. I booked my unit online the morning of 08/01. I made 2 trips to the unit during store hours, and both times I had to connect with the desk agents to gain access to the unit. My code was changed multiple times, and I was not informed of the new codes. I was given multiple access cards, and at this point I am not even sure if the card currently in my possession is the card that should allow access to the unit. The evening of 08/01, I arrived to drop off a final load for storage at about 9:00pm. I attempted to call the general manager, Jimmy Coscette, no less than 20 times using the number listed on the door (845-741-9077) between 9:15 and 10:30, and I texted the number four times between 9:14 and 10:00pm. We were on the phone with U-Haul customer support for at least 45 minutes, and while they were able to assist with providing us codes we still could not gain access. The U-Haul agent also attempted to contact Jimmy, and they were unable to reach him. I contacted Maximum, they were able to provide my code for access, but I was still unable to gain entry with the code they provided. Maximum also tried calling Jimmy as well as the district office without success. I was on a time constraint and had to begin my trip that evening to arrive at my destination because we were supposed to attend a funeral for one of my family members, so I had to throw hundreds of dollars in worth of my own possessions away instead of storing them in the unit. I contacted the district office the evening of 08/01 and let them know how upsetting this has been and that we needed someone to reach out, and we have yet to receive a response. This has been a horrible experience and I would never recommend storing with U-Haul to anyone I know based on the poor level of customer service and lack of ability to gain assistance when it was needed.

Rating:

5.0

I appreciate everything that the staff did for me as a storage unit and truck rental customer! They are very knowledgeable, professional and friendly!

Rating:

5.0

The storage manager Melisa was exceptionally helpful

Rating:

3.0

Too expensive for 24 hour access to not be included. Storage building is constantly disgusting and dirty, looks like there's no maintenance. Bathroom consistently not stocked.

Rating:

4.0

Happy customer. Will be back.

Rating:

5.0

Thank you very much I will recommend everyone to you

Rating:

5.0

The customer service representative was really helpful. The trash bin was full near the storage, and I tried to threw out some extra large USPS flatted boxed when moving out my stuff. The staff drove a pick up truck from store to the storage to pick them up. Really appreciate it! It’s definitely helpful and I will recommend it to my friends! Thanks!

Rating:

5.0

Very easy dealing with Jimmy the manager.

Rating:

5.0

The people were friendly it was always clean so the lady that cleaned kept it very clean and she was very nice and accommodat overall I would read it a 10 every time I called the women were very nice and accommodating

Rating:

3.0

Staff seems very unhappy. I asked some questions and staff didn't seem interested in helping. Some training on Customer Service would help.

Rating:

4.0

The staff was very nice helpful and knowledgeable which is always appreciated😊

Rating:

5.0

Everything was the same way NoRats Great... have No clue how many years my stuff was there....

Rating:

5.0

Amazing customer service and the lady Melissa at the front desk was very helpful also. Without her I don't think I would have stayed but she is so wonderful

Rating:

1.0

I have used other locations and they were far better than this location. I left this location because of price, security, procedures and to little space to unload. Unloading made difficult due to outside storage storage uhaul pods. Staff not fully trained. Unable to reach staff by phone during open hours. Autopayments being taken before the actual due date, without permission or a courtesy call.

Rating:

3.0

When Picking up the Truck and Signing for the Rental Unit. The staff was very friendly and Helpful. They Stated they were there until 7pm. We had planned to Return the truck by then but were running behind. We stopped to ask about procedures after closing cause we had a full truck we had to move into the Unit. The woman at the desk was rude and not helpful. A man outside told us not to worry just to use the app for returning it after hours. At approximately 7:22pm the woman for the desk came to the storage building which we had a full truck back up to the doors. And locked the large automatic doors. She then proceeded to tell my brother to use the smaller side door and left. This was very inconvenient due to having large furniture which was difficult to get through such a small door. Then sign outside stated there was access to the building until 10pm. There was no signs stating the large automatic doors would be locked before that time. As a new customer I was very frustrated by this.

Rating:

5.0

Melissa and Ziggy are exceptional employees. They understand customer service.

Rating:

5.0

Staff was very friendly and helpful installing trailer.

Rating:

5.0

Excellent

Rating:

5.0

Exceptional customer support

Rating:

5.0

Signing up was very easy, move in ready unit nice clean and well maintained facility

Rating:

5.0

EXCELLENT!! For all the above mentioned reasons

Rating:

5.0

Very happy with this location. Clean, brightly lit storage.

Rating:

3.0

There was a couple of times the staff were rude and not willing to help. I had a day where I miss placed my locks keys, and needed the lock cut off. When I went to the office the one staff member said he couldn’t do it all though he was sitting there on his phone and he had to wait for his coworker that just went to the restroom. I waited almost an hour for them to cut the lock so I can put the new one on…. I went to the office and asked if the other staff member was still in the restroom and the one that “couldn’t help” said yes he’s still in there. I ended up having to leave to be some where and came back the next day. The next day when I came back the staff member that couldn’t help me , ended up helping me since he was the only one that could that was there. When I moved my items out I had to wait for the staff member to come and open my unit as the store removed my lock and put their own. The girl that helped was very rude and stated “my manager wants every thing out and gone” when she said this she had a nasty attitude. She was not a Pleasent person. It also took her a bit to go to the unit and take the lock off. The time that I had my unit there was 3 different managers. Thankfully the most recent manager is a very Pleasent and nice person! He is super understanding and willing to help in any way possible ! He responds in a timely manner and is willing to take the call. The manager before him was never there or never answered.

Rating:

2.0

Pricey

Rating:

5.0

Or the staff are under paid or they have no costumer service training always with an attitude like we are there bothering, we are there because we are doing business meaning they could have a job or they are racist toward spanish people like me...

Rating:

3.0

Was told I was getting my first month free and my debit card was only for the reservation, the next day my card was charged 140.00 almost 2 hours since I was promised a call from the facility and still no call back

Rating:

5.0

Friendly staff and able to upgrade to a bigger unit after I realized that the unit we reserved was too small.

Rating:

1.0

The staff definitely is the worst

Rating:

4.0

Pleasant staff. Quick and convenient service.

Rating:

5.0

Thx U

Rating:

5.0

I really love this facility I just moved from North Carolina and had to pack a truck in this heat I love that the facility was convenient with big pull carts and air conditioning it made my move from truck to storage very easy and fast I recommend this storage facility to everbody

Rating:

5.0

This was my first time using a storage unit and I am very pleased with the space, how clean it was and the Amazing customer service.

Rating:

5.0

I moved to Texas over year ago.I was happy that my furniture was in good condition still for over year in storage. Thank you very much.

Rating:

2.0

The facility is great and some of the employees were also great. The manager was underwhelming. We called multiple times and could never speak to anyone at the local facility. When we made the trip up there for a lost key, we were told that they would call a locksmith and then call us to meet him and have the lock cut off. I later got the locksmith charge on my bill when the lock had not been cut and we had not been called. After being told the locksmith would come, I over heard the manager telling an employee just to tell customers in the future that they don't cut locks. After the $50 charge for nothing, the manager went and cut the lock himself. This is the Cliff's Notes version, but because of the lost key and locksmith situation, we didn't have access to the unit for months and basically only got the lock cut off in time for a move to another state.

Rating:

1.0

Manager Amanda tried to ripe me off for 10 dollars per month more after one year of my stay. I will not encourage anyone to use your storage facility. Get a better manager if you want to keep exceptional customer service.

Rating:

5.0

Staff always friendly & helpful. Facility clean, well maintained & well lit. Highly recommend.

Rating:

5.0

I must this has been by far the most friendliest, professional place to rent from. From the front desk staff all the way to management here. This store should be an example of how you treat your customers and what Great customer Service should be like. Thank you so much for all your help. Sincerely, Jessica Fuertes

Rating:

5.0

The staff is super helpful. Amanda in particular was incredible to work with. Our stuff stayed in great condition in this facility.

Rating:

5.0

The storage unit was clean, easy to access, safe and secure, the staff was very helpful and professional. The carts were always available for my use and the door and elevator are large enough to accommodate 4 carts at once! I recommend this facility to anyone looking for a good storage facility.

Rating:

3.0

staff member who I worked with on 7/31 was not friendly or helpful and was pretty rude. staff member i spoke with on 8/1 was nice and helpful

Rating:

5.0

Thanks for a great experience. The staff were really helpful and I am grateful. The guy who installs the trailer hitches is excellent. Its amazing how many cars they could put a hitch on. I have used this uhaul facility extensively overall I had a great experience.

Rating:

2.0

Expensive as compared to others places, kept raising the price during our stay. NEVER answers their phone in the years we we’re there if we had a question . Bathroom there was hardly ever cleaned. Always had Accumulated Discarded Furniture or items at the Exit doorway or previous dumpster . Big Fire Hazard.

Rating:

4.0

I just wish that the store clerk was wearing a mask as required by NYS Governor’s’ Executive Order.

Rating:

5.0

Thank you a John and Jim he was the tall guy whom helped with trailer. Everyone was welcoming and friendly. John thank you for assisting me in a smooth transition. Thank you, Jessica Fuertes

Rating:

2.0

I would have appreciated if I was told that access was until 10pm. I moved a lot of things to the truck and when I go to store them I was denied access. I was very disappointed.

Rating:

5.0

Would use this location again if needed,

Rating:

4.0

The call center needs training. They didn’t have the correct information and were pushy about making a reservation. She kept asking me for my credit card number and wouldn’t listen to my questions. The manager at the facility was great. He knew his business and was very accommodating.

Rating:

3.0

The pricing is way too high. Most people utilize storage units do to housing and/or financial issues. These prices are hard to maintain

Rating:

5.0

Thank you for everything .☺

Rating:

4.0

My space was very useful and convenient

Rating:

5.0

My time there was carefree of my property ever being in danger

Rating:

5.0

Great staff and building

Rating:

5.0

she was pleasant , nice and explain everything great. She made you feel welcome.

Rating:

5.0

great

Rating:

5.0

We were very satisfied with our unit. We had it for 9 months with no problems. Carol was the first person we dealt with. She was very polite and courteous and knowledgeable. We would highly recomm

Rating:

5.0

Clean clean clean. Three years later when I opened my boxes I could have put everything in its place without cleaning. But of course I didn’t.

Rating:

5.0

The staff at this Uhaul facility were excellent.

Rating:

5.0

My highest accolades to your employee, Carol Clay, who works at the Rt 211E , Middletown, NY UHAUL center. She went above and beyond helping me get a unit quickly. She is a valuable employee!!

Rating:

5.0

I had a storage unit here before. As last time, John, Jimmy, Carol & Bill all treated me professionally & exepiditiously - hope to be here for awhile.

Rating:

5.0

Good storage nice kind people

Rating:

5.0

I

Rating:

4.0

The staff was friendly and knowledgeable. They answered all my questions and allowed me to tour the facility.

Rating:

5.0

Staff in the office were extremely helpful. The storage facility is very very clean and conveniently located.

Rating:

5.0

your movers and services were great thanks

Rating:

5.0

My experience with U-Haul was very good I will recommend this to anybody thank you for helping me taking care of my belongings

Rating:

5.0

Great guys thanx

Rating:

5.0

Everything worked out well

Rating:

5.0

The staff was super helpful and nice, a real pleasure to deal with. The facility was spotless and easy to use. Even with winter and snow, access was never an issue. The parking lot was always clear.

Rating:

5.0

It was a pleasure doing business with Uhaul . I would highly recommend it to my family and friends. Uhaul always delivers excellent service .

Rating:

5.0

This was a smooth and easy transaction. Keep up the good work!😊

Rating:

5.0

Impeccable service

Rating:

5.0

Bit dusty in actual unit. Not too bad. Upon entering doors the stack of boxes prevent you from seeing counter. TX was the same. Is that a policy? Seems unwelcoming and is confusing.

Rating:

5.0

great service

Rating:

5.0

We were happy with the facility and the personnel. We used u-haul trailers making our move up from Ga. once in Oct. again at the beginning of Dec. and Dec. 12. Do we qualify for multiple discounts?

Rating:

5.0

Very Helpful Employees And Very Accomodating Service When I Needed It... Thank You U-Haul!!!

Rating:

5.0

It would have been more convenient to have a dumpster outside that didn’t require paying a fee to use. I was told that it was taken away because people were not paying to use it.

Rating:

4.0

Couple issues- I had an employee tell me that the unit I needed cost less and I had 24 access (both false), there wasn't a garbage on my move out day, the alarm went off when opening after sign in.

Rating:

5.0

The Uhaul team was very attentive to my needs and supplied all the information necessary for a smooth move.

Rating:

5.0

Staff person Carol was especially helpful. Would like it if you had rentals for shorter periods if time -- only used 1/3 of monthly rental. Thank you!

Rating:

5.0

The facility is very well lit, but the access is not as secure as it should be. Once someone opens the door, it opens and shuts too readily. Anyone who doesn't belong there could easily get in.

Rating:

5.0

Very polite and helpful

Rating:

4.0

the manager/ delivery person Melissa was very nice very professional and very helpful

Rating:

5.0

Beautiful service the staff was friendly and loving very understanding I will recommend this service to anyone who's not ready to depart from their personal belongings , it feels like a home away from

Rating:

3.0

on Wednesday 09/26/2018 I went into the office at 7am to close my storage unit since I no longer needed it, and return my lock. The woman in the office was extremely rude and nasty.

Rating:

5.0

N/A

Rating:

5.0

Ok

Rating:

5.0

N/A

Rating:

5.0

Very helpful customer service! My reservation was dealt with in a timely and easy manner. Thank you!

Rating:

5.0

our experience with u-haul was wonderful, beginning with calling the 800# thru returning the truck, personable and helpful!!!!

Rating:

4.0

Did not have the storage room I reserved but gave me two rooms for free so it made up for it I guess and the lady was real nice took the time to show us around

Rating:

5.0

Excellent, clean, safe, convenient!!!

Rating:

5.0

Staff was very helpful, kind, and professional.one girl there Amanda answered all my questions kindly and took time to help me at the end of the day.

Rating:

5.0

Extremely clean, secure, accessible. Staff was always available and pleasant. We trusted this facility to store our late father's possessions for two years and it did not disappoint us. Thank you.

Rating:

5.0

My family and i had a great experience with U-haul of Middletown everything was smooth from the truck rental to the Storage unit. I definitely would recommend them for all your moving needs.

Rating:

1.0

We rented the storage unit for over 1yr and we were very impressed .

Rating:

1.0

This was the worst experience I ever had with uhaul. Staff was rude and unaccomodating. At every turn, your staff, including Melissa and your flatbed operator tried to make your company’s issue mine.

Rating:

4.0

I really enjoyed my storage unit. It was the additional fees added that drove me away for 5X5 unit. I was paying 75 & this month would be 85. It was the tipping point. Now I pay 60 in my new place