Keep on doing what you are doing.
Theodore FarmerCustomer Reviews for U-Haul Moving & Storage of Middletown
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The store needs to be open during the posted hours. The employee was 45 minutes late opening the store and they randomly closed up early that day. Employee showed no empathy for their tardiness (didn’t even acknowledge any of it). I wouldn’t be surprised if they were high on drugs. The 26’ super mover itself was fine, just getting the truck and dropping it off was highly unprofessional.
Jacob MullinsGreat service Excellent work Really great group of people
Jeremiah BlankenshipI spoke with 3 different employees and everything went smoothly. They were all knowledgeable about their job.
Tim BrewerConvenient location and friendly staff
David Lutz | Overall ExperienceStaff was very nice!
DAVID MIZEMy first location for this rental was Trenton Ohio, I was told when I called to customer service the day of pick up that my rental had been moved to an alternate location and was supposed to be notified but unfortunately no one notified. Hence why the call to customer service, the Trenton location was supposed to notify me and they failed to do so, so I showed up and waited until I finally called. Already late to the pickup, thankfully your customer service agent was extremely polite, professional, and helpful. So overall for the Middletown location, 5/5. Which is nothing close to what I would give Trenton for which is 0/5. I hope I can get some reimbursement, thank you for your time.
Conner KiddAll was good!
Kevin HarrisEverything and get all new employees that actually want to work and not just say oh there is an app just use that and not give good customer service ….. if I ran this location I would FIRE THEM ALL and rebuild and train them all one by one and make it better…. There is so much wrong you would have to call me
james SparksBuilding is always clean and the staff is very friendly and helpful.
Edward Haynes | Overall ExperienceThe guys there are very helpful and great to work with!!! Big shout out to Hunter!!!
Rodney Clark | First ImpressionsCheck in and drop off were very quick.
John BorekHunter helped me with this rental and was ABSOLUTELY phenomenal. I appreciate his patience and knowledge, he made this experience a great one and I’ll definitely be using this location in the future as well as recommending it to friends in the area who need a UHaul. Thank you again!!!!
Cassidy McmahanGreat job
marlo moore | Overall ExperienceKey drop off bigger sign
Patrick WaltersLights on trailer did not work. Associate said as long as I’m not driving at night I should be good. It was fixed after I insisted.
James CampbellTo have the truck cleaned off and ready for pick up. Make sure that the heater works when it is 4 degrees outside.
Jackie HaneyEveryone was helpful and ready for me when I arrived. Checking in ahead of time using the App really helped get in and out fast. Foul winter weather required that I move my reservation a day which was super easy to do. Not sure there was anything that needed improvement.
Dean PrattThe best UHaul team I have met. Their customer focus could not better. I have no complaints.
Herbert RobertsThe drivers seat was broke. Check engine light stayed on. The truck took forever to warm up.
Marc Hunt1: Our truck had no heat & our tow trailer had no working rear light on one side. 2: Our truck broke down in Corinth, Ky (1.5 hrs into a trip to Florida). It was found by U-Haul RSA t have NO Transmission fluid. We required a Tow, an overnight stay, and a Load change to a new truck the next morning. 24 hours DELAY due to them not doing general maintenance check up on the truck. 3: U-haul's RSA had to remove the car tow trailer in order to load the truck on the flatbed... He said our car was NOT SAFELY ATTACHED to the tow trailer! The chains were not around the car axel even though 2 employees in Middletown hooked up the trailer & supposedly secured the car.
Susan kraftI do appreciate for the great business. 230 S Verity Pkwy Middletown OH You guys are the best, thanks a lot.
Khalil BadalovI got charged for fuel even though I filled the tank past the point I was asked to.
Joshua JarvisThe person who assisted me in hooking up the vehicle needs more training. Once I got to the place to pick up my car. I noticed the brake safety chain was never attached and the light connection was unplugged, because it had been wrapped around the brake mechanism. Causing it to pull out of the plug on the vehicle. If I hadn’t done a pre inspection I’m sure law enforcement would have been more than willing to write a citation for this moving violation.
David LittonFriendly. Helpful
kevin taylorCustomer service representative when I arrived was not happy I was there. Nor did she smile, slow down when she was running thru everything so quickly.
Heather FairI believe they over charged on the mileage and gas.
Ruth BevinsAlzzo I didn't notice that I was missing. A few items after I was told to my storage unit was left improperly locked or after locks were removed. A drill, a large screen GPS unit,a smart watch and a few other items. The local staff were extremely courteous and professional.
MONTEZ HILL | Overall ExperienceSignal lights were wired backwards (blinking opposite of vehicle) checked hazard lights only before departing ? Safety should be top priority !
Daren FlanneryEverything was perfect and good shape and then gentleman that wait on me was very professional and very helpful
LEROY HARDEMANHad a tight time schedule ahead of me, so got to location just as they opened. Had a couple concerns with hitch setup which tech quickly explained. Will say there was some confusion of what was available as the shift from the weekend didn't have the trailer that was accessible in the system. But by the time we got back in from looking at hitch, the tech had it logged and ready for me to check out.
martin gerdesCounter associates were outgoing and friendly. They answered my questions and truly made me feel as if they valued my business. Great experience and I will use this location in the future.
Pete RobinsonFabulous customer service!
Nathaniel JayWry nice and clean area.
WILLIAM JEWELL | Overall ExperienceMy truck rental was great, I had trouble using my online code to get into my storage unit at other location and had to retrieve the managers code and still haven't received a call back or new access code
LaShawna DavisPlaced reservation and went to pick up truck they could not find my reservation and had no truck to give me. Called Mai office and complained and found a truck in Monroe but they failed to set up for me in the ap.
dave combsWhen talking to a customer about 1st time 1-way rental please let the customer know that the pick up location will be selected a day or two prior to the pickup date. Everyone at corporate was very friendly and helpful but this one important item was never mentioned until the week of my move so I was assuming some things that confused me when I saw the location change away from my requested location. I would have understood completely if it were explained to me during my first call a month before the move date.
Ronald MastersThe car dolly I used kept coming lose and I kept havin to stop and fix it
Matt BatyWithin a mile of driving the gas dropped from a quarter tank down to an eighth of a tank workers were to busy vaping to even notice that I was there
Anthony LewisA few minutes after leaving facility, the low tire pressure light came on which causes concern that trucks are not checked for that prior to rental.
Tammy StebeltonWhile I was checking out my rental, the man helping me was very nice making small talk and apologizing for the slow internet, which was no big deal to me, it was a reasonable amount of time for having internet issues and loading screens and whatnot. However, he was telling me about how he and his son recently visited Dayton, Ohio and how it had gone down hill and how he did not like the city anymore and how the people we’re scary and gross. Which, I mean, in his opinion that’s okay, although I disagree. But in his complaint about the city he told me he wanted to “shoot everyone there” and the comment took me aback to be frank. Especially being a Dayton native myself, and having friends and coworkers having gone through (and victimized) in the mass shooting that took place in the Oregon district only a few short years ago, it really seemed like quite an inappropriate comment to make to someone during a rental transaction. I quickly changed the subject because I was uncomfortable, and thanked him for his help, but maybe some sensitivity training could be applied here? I don’t think the comment was made with malice, but ignorance and I hope this person can learn and grow to be more conscious of his words and the climate in which we all live. Thank you for asking about my feedback.
Brandi BowmanThey seem to have a lot of computer problems. I called three times over a three hour span and their computers were down and the next morning when I called the computer froze and the person I spoke to said my card was charged so much and then they went back to charge for gas and it was declined however we had a gas credit?
David SparksExplain the rate better was not 19.95 like I expected. . I paid $42.00 just to use it in town for 6 house only went less the. 25 miles
tonya akersThe unit they rented to me was not cleaned out and had stuff from previous rented still there. I took pictures for evidence. I am willing to email them to who ever. It was a horrible day and what should have take. A couple hours at max we ended up spending over 5.
WILLIAM JEWELLI had made the appointment to install a trailer hitch on my vehicle that morning via the U-Haul main line. When I arrived about three hours later at the local dealer, they were able to accommodate me even though they had only recently seen the notification. I asked to have a bit more "slack" in the connector line, and the manager/installer did a good job of that. The hitch seems pretty sturdy, although I have not used it yet. The job was done in the time promised at at the price agreed upon. The facility itself was well maintained, including the bathroom, which was clean and spacious for disabled persons. The others working there were pleasant as well. There was a constant flow of people there, it seemed mainly in regard to the storage facilities.
Greg PresnallNathan was awesome! He helped us with a minor issue and had great customer service while doing so. I’ll definitely use this store in the future and recommend it to friends.
cassidy mcmahanThe whole process was so easy!!! The staff were super friendly and helpful!! Will most definitely be using them again, never once have had a problem the handfull of times I have rented from them. Keep up the fabulous work!!!!!
Sarah ClarkI was quoted $40.29 for rental pick up Monday & drop off @ 6:30 pm on Tuesday. I was called Tuesday morning while trying to get on road was told I was supposed to return Tuesday Morning and I stated no when I scheduled, I notified I would bring home Tuesday @ 6:30 pm . So lady stated she would change my return time & additional day rental & if I was not there by 6:00 / 6:30 I would be charged additional fees. I rented over phone & only rented to pick up a donation & take to an Outreach in Kentucky to help people in need . Was doing a good deed & communication with rental was not transferred from point A ( call center)to point B ( pick up location). Disappointed
Mary MooreThe process was absolutely terrible and the location completely incompetent and rude. I am still waiting to hear back from the district manager regarding the experience. The cashier ringing me up told me that if I had arrived later that he would have told me to f*** off. The van smelled like stale cigarette smoke when I picked it up. After getting the van loaded, the sliding door would not shut. There were several dents in the door that were marked. Working with customer service then roadside assistance, roadside came out and after a quick look, determined that parts would need to be ordered and that these damages were nothing new. They were shocked that the door was shut when I picked it up. They were able to get it closed and told me not to open it again because it may not have many closings left. I spoke with the manager the next morning and after some back and forth, he insinuated that I was the one who damaged the van because I must have tried slamming the door to get it to shut. It has been an absolute nightmare and I would never recommend this location.
Ryan ShannonIt was an excellent experience! Great customer service.
David HangbersWhen dropping off the person could have been more customer service oriented… thanks
Randal ReberThe young lady who rented the unit went above and beyond to help me rent the unit.
THOMAS ANGST | Overall ExperienceI really like u-haul and all the different ways they have to make moving much easier and convenient
Lisa Stang | First ImpressionsI have no complaints or anything .bad to say. Everyone was very kind and helpful
Angela Barnett | Online Move InThank you for the Thirteen years that i've had that Storage bin.
DIMITRIUS DIXON | Overall ExperienceNATHANIEL WAS AMAZING HE HAS BEEN THE BEST EMPLOYEE YOU HAD AT THIS LOCATION IN A FEW YEARS SINCE JAKE WALKED IN HAPPY CUSTOMER WALKED OUT A HAPPIER CUSTOMER VERY WELL PLEASED JUST HAVE GET MY STORAGE FIXED MISSING SCREW ON DOOR AT BOTTOM OF HINGE AND ONE ON DOOR BY LOCK INSIDE THANKS
Lorita Bernal | First ImpressionsI had my stuff stored with you all. Before I could pay off my balance you all rummaged through all of my things and took all of my tool. I just paid you all $300 for a destroyed storage unit. Thank you for stealing all of my tools and kids toys from me and taking my money. Absolute worst and most humiliating experience of my life. You all are horrible for doing this to people.
Michael Lewis | Overall ExperienceWell for one they took $100 deposit from me and my son to go move him and then turned around and charged us the remainder amount for the reservation and then charge this again for another reservation then charged us $18 for a fuel charge that was only for an eighth of a tank to find that pretty professional and pretty and valuable and I'm pretty much done with U-Haul after that then the guy had enough nerve to tell me that I was only going to get $32 back no no no I don't agree with that and but you know I was going to sit there and argue with him with a buffoon or an idiot cuz that's all you guys ever hire.
Joshua Short | Overall ExperienceThe way they’ve set this storage facility up is not convenient. You have to park on the street and this facility is NOT in a good part of town so leaving your things unattended while you are loading or unloading is not ideal. Would not recommend
SCOTT SCHOELER | Overall ExperienceWish storage units was on bottom floor. To hard carrying things up steps!!! Prices to high for bottom floor. The place was very clean there was no lock in unit. Had to go to office to get it.
Mary Tallent | Online Move InRude blond manager. Inside units not lit. Gave us a truck that looked like potted plants spilled in. Had to have them clean it. After they blew it out n mopped it was slick in spots. My stuff had been in two units since last November it’s now September. While there they increased my rates! One was seriously the size of a small closet. I had no where else to Tammy stuff so I just had to pay up. It was uncalled for in my opinion. I wouldn’t recommend to anyone. They say call to resolve disputes. Why? Are they giving money back? I think not!
ANGELA BUNDICK | Overall ExperienceTy
Earl jackson carpenter | Overall ExperienceMy storage unit had trash in it and wholes in the bottom of the halls, I hope there is not a rat or mice problem at this facility I don’t want my things eaten by rats or mice. The staff was helpful and friendly, I would recommend renting trucks Uboxes, and equipment from there but not the storage.
Joyful Shorts | First ImpressionsThe unit was supposed to be split unit it was also supposed to be on the first floor and it was on the 2nd
Glen Blevins | Online Move InAmanda is great!
Ruby Ault | Overall ExperienceExcellent service
SHANNON INHOLTE | First ImpressionsThe gentleman who helped me get all set up was amazing. The only negative thing I have to say is they forgot to remove their red lock from the unit before renting it to me and it took about 30 minutes for them to remove it. The manager made sure all the people who came in after me were helped before removing the lock which could have been done between between. It took about 60 seconds once the person walked away from the counter.
Brandi Garner | First ImpressionsThe actual facility and staff are clean kind and another business. Now customer service on the other hand dropped the ball not once but twice it was a hassle just to get to the information of where we needed to go. Google gave us more information and direction then your phone service. I'm very displeased with your phone service and I will never use them again ever.
Alisa Hauser | First ImpressionsNice helpful friendly staff.
Christopher Jones | Overall ExperienceExtremely helpful, and very good people!
TIMOTHY ESTES | First ImpressionsWhoever owns this U-Haul company does understand business or customer service
Omar James | Overall ExperienceVerity Park way was good too me with our storage needs but try to get ur money back from over filling the uhaul ur S.O.L. thanks for the great service but poor customer care in Hamilton.
RODNEY PENCE | Overall ExperienceThe manager was very helpful and nice, he set up auto pay for us and was very good at explaining all the basics of the location, he drew out a map and explained how to use everything very well. The storage units are really nice, it was very clean and seemed to be safe and in good condition. It was a great experience after a very tiring trip of moving, highly recommend everything related to Uhal.
Carter Rasmussen | First ImpressionsJacob Gross has been very helpful and curteous.
TED COBAUGH | First ImpressionsI was told that that was a big unit I rented and I could barely get my washer and dryer and couch in Theresa well as 6 medium boxes! We spent over 3 hours trying to cram everything in there and rearrange the few items we was storing! So I am BEYOND dissatisfied and this will be the last time I rent from them and I definitely will not be recommending to anyone else!!!!
Amy Tribbey | First ImpressionsThere are roaches everywhere inside the storage place. It's nasty something needs to be done
Jamie Wilson | First ImpressionsStaff was not friendly. Unit was disgusting. It even housed the floor mouse/rat trap inside of my unit. I went to a another company where I felt my belongs would be safe.
Robin Davis | First ImpressionsJacob gross is awesome. I know he runs the u-haul. He has a great staff. I'll definitely be back if I need storage again.
Jacquelin Kuzma | Overall ExperienceThank you for six years of absolutely fabulous service!
RACHEL BOLDT | Overall ExperienceWhen COVID struck and people weren’t making their regular income, such as myself, I got no help in trying to save my unit. It was over priced, but the only thing available to me at the time. They weren’t willing to take payments on my balance. Only wanted full payment which I simply wasn’t able to do, due to lesser hours being worked. My unit was sold because I just couldn’t afford to pay the balance. So I had to let family heirlooms go. Very saddened and unhappy with my experience. I won’t be back or rent a truck again.
Stephanie Sizemore | Overall ExperienceStaff was rude most of the time, and I didn’t like how many rates went up so many times.
TIFFANY BERETTA | Overall ExperienceUhaul does not return money if you move out early!
Tiara Thomas | Overall ExperienceThe workers was really great attitude was really good
Jimmy Johnson | Overall ExperienceThis location and young white lady most helpful!!!
Sharronkay Lytle | Overall ExperienceEvery time I went to get something out of my storage or to put something in, the Folks working there was always nice always said Hello, to me. Thank you U-haul of Middletown.
Berry Moore | Overall ExperienceThis was the worst customer service experience I've ever had. The man who processed my transaction Sunday morning was shockingly rude. He seemed to have no idea what he was doing and got bitey with me when I asked questions about my rental agreement. I reserved a unit online and he told me it didn't exist, even when I offered to show him a screenshot of the confirmation page. He instead tried to get me to buy a much larger one (at over 50% of the cost of what I'd ordered) without mentioning that another, only slightly larger, one (just $5 more) was available. I had to specifically ask if this was the case and only then did he conveniently find a comparable alternative in the system after I stood at the counter waiting for at least 15 minutes. When I told him I was having trouble getting the green zip tie off the door and asked if he had a pair of scissors I could borrow, he laughed at me, rolled his eyes, and smugly told me I needed to use my hands. I very much wish I'd chosen to use a different storage facility.
Caleb Myers | First ImpressionsStaff was rude. The units were old and dirty
jan sheridan | Overall ExperienceStaff was very friendly. Would definitely recommend this location. Thanks for all your help.
Katlyn Williams | First ImpressionsStaff was very friendly and helpful
Joe Denniston | Overall ExperienceI booked my truck and storage unit at the same time online. Check in I had to make new reservations. The store manager refused to give me the free storage promotion and I had problems with everything.
Marisa Brady | Overall ExperienceMonth free of storage. I was told on the phone that the storage unit that I had reserved was big enough for a 12,000 square foot house. No my stuff did not fit at all had to keep my stuff In U-Haul
AMANDA BRESSI | First ImpressionsKeep up the good work!
Linette Ayers | Overall ExperienceStaff was helpful, building secure
louis dailey | Overall ExperienceVery friendly staff despite being busy.
William Morris | First ImpressionsThey was only supposed to charge us 307.00 but instead we have a chrge of 353.00 and would like that money back we are not pleased with this situation.
Jason Bailey | Overall ExperienceI never checked into this location. The reason being, the size that I was supposed to have, was not the size I was told I had. I was to be given a 4x8x6 or something instead of 10x12 or something.
KIKI FULLER | ReservationWhen I called to confirm that my box would be delivered, I was told that there was not record of it being scheduled for that day. I was not happy because I had a confirmation number.
MATT PENCE | Overall ExperienceX
JEFFREY HARRIS | Overall ExperienceI like the facility and the majority of the staff were very helpful and friendly. I had two units. Upon closing the one, I was disappointed to remember you don’t prorate rent, missed by a day.
christine Jernigen | Overall ExperienceI have always Used U-Haul for all My Storage Needs And Won’t go Anywhere Else
tammy wilder | Overall ExperienceNever answer phones, ONE employee for forms & hook up equipment. You arrive at 9 a.m. to pick a reserved trailer, wait an hour then are expected to have a 24 hr. rental for 23 hrs.! Poor management.
Randy Blake | Overall ExperienceUsed space 4 yrs. Never a problem.
ELIZABETH PATTERSON | Overall ExperienceI was very satisfied other then,not having 24hr. acsess to my storage. There should not be a phonammal fee to have access to my stuff. I feel that it is a gimmick to make more money.
Waymons Fields | Overall Experience