Customer Reviews for U-Haul Moving & Storage of Mid City

4,823 reviews

749 N Blackstone Av   Fresno, CA 93701
(N Of Belmont Av)

(559) 487-1700

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(559) 487-1700

749 N Blackstone Av
Fresno, CA 93701
(N Of Belmont Av)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Hugo Rivera 
Rating:
5.0

Customer did not leave a comment.

Michael Lahodny 
Rating:
5.0

Process to rent the pickup truck simple. Quick and easy return.

christine huesca 
Rating:
5.0

Customer did not leave a comment.

Ben Hanson 
Rating:
4.0

Nothing.

robert finnegan 
Rating:
5.0

Fast & friendly service. Took care of us right away. Thank you! Great experience overall

Brent Folland 
Rating:
5.0

KEEP UP THE GOOD SERVICE U-HAUL EMPLOYEES

ALBERT TISDALE 
Rating:
5.0

Customer did not leave a comment.

Julie Stemple Garcia 
Rating:
1.0

Customer did not leave a comment.

Joslyn Coleman 
Rating:
5.0

Customer did not leave a comment.

Caesar Baker 
Rating:
4.0

Went I with to returned the U-haul I just had to leave the key, because the system was down nation-wide the guy said… Then they just emailed me the email with the receipt.

Valderia Okoli 
Rating:
5.0

Customer did not leave a comment.

Adam Ortega 
Rating:
1.0

Bad customer service, under staffed, we were more of a bother to them then a customer, vehicle was not located. It was poorly managed

Ernest Ramirez 
Rating:
1.0

Truck was not clean - human feces was in back of truck. No gas at all in vehicle - they said "it happens". Took 45 minutes for getting the vehicle. Location said manager would call me, never heard from them again. They do not care! Will not rent again.

David Siverly 
Rating:
5.0

Nothing

lydia zamoa 
Rating:
3.0

Customer did not leave a comment.

xeng xiong 
Rating:
4.0

The representative was very friendly and helpful. She was extremely nice and went above and beyond with her customer service skills. Even when the computer system was giving her a hard time, she was very polite, and helped other costumer reps with their issues as well.

chris leigh 
Rating:
5.0

Staff was courteous and helpful, speaking accurate information. Thank you

Benjamin Strickland 
Rating:
5.0

Staff was friendly and knowledgeable. I was in a truck and on my way within 10 mins of arriving at your store. Drop off took less than 5 mins. Very impressed with the service at 749 N Blackstone. Thank you.

Fabian Cantu 
Rating:
5.0

Customer did not leave a comment.

Jay Robbins 
Rating:
5.0

Customer did not leave a comment.

Pedro Zuniga 
Rating:
2.0

Better customer service, also I things I reserved were not available or present when I arrived. System also shut down 3x so it took almost an hour to checkout etc.

Stephanie Mccray 
Rating:
5.0

Customer did not leave a comment.

Michelle Costa 
Rating:
2.0

The area is very shady but the employees are awesome and the equipment was outstanding

Cameron Glisan 
Rating:
1.0

The truck was on empty when we picked it up. The manager stated the gas had been siphoned out. He advised that if we returned the truck with a quarter of a tank we would received a $50-$60 gas credit. When we received our online receipt it showed the truck had three quarters of a tank of gas. Luckily I had the manager email me confirmation after we picked up the truck that it was empty. Will I be receiving my gas credit?

josh bittner 
Rating:
5.0

Customer did not leave a comment.

jose silva 
Rating:
5.0

Great experience! Good customer service! Thanks

PHETSAPHONE SOUKSENGDAO 
Rating:
5.0

Customer did not leave a comment.

Johnnie Gant 
Rating:
5.0

Customer did not leave a comment.

paul donovan 
Rating:
5.0

If each customer is treated the way I was, just keep up the good work. The only problem was the time allowed to travel 1,400 miles. I was called within an hour of getting home wanting the trailer for another customer! Needless to say they did not get it right then.

Calvin Bailey 
Rating:
5.0

They understand your situation when you need more time like I lost my keys and I’m glad I found them very helpful

elizabith hernandez 
Rating:
5.0

Everything went well fast service as well . I had previously went to the U-Haul on Blackstone they didn’t even acknowledge me .

Jeannene Leyva 
Rating:
5.0

The truck had check engine light on and it smelled like weed inside

ROJELIO DOMINGUEZ 
Rating:
4.0

super efficient check in on return

Joel Janzen 
Rating:
2.0

The truck had a broken fuel line that was not caught by the associates when they were assisting with the check out. The fuel tank was open with fuel spilling out as the thiefs had siphoned gas from the fuel tank which means no truck in that facility is safe from this. Not to mention hazards of operating a truck with active fuel leak, Lost 15 gallons of fuel.

Amin Safee 
Rating:
5.0

Customer did not leave a comment.

Mark jump 
Rating:
5.0

Dear U-Haul - I experienced the BEST customer service from your fantastic employee Stevie M. at a Fresno location. Stevie was quick to realize an issue with an evap cap before I drove away and immediately addressed the issue. Upon my return of the equipment one week later I was literally excited to see Stevie again. Having remembered me and the evap cap issue which delayed my rental a little, Stevie made sure I was not charged for an additional day’s rental fee due to the timing of the equipment’s return. Stevie’s great example should be a part of U-Haul’s training videos for other employees. If you check back on any security video you can see for yourself what an attentive job was performed. If only Stevie could be cloned…Truly, Juli.

Juli Ward 
Rating:
1.0

As stated previously, also terrible service. Wanted to talk to an employee about the bad service I had been experiencing, so I went to return the truck I had during store hours (8:30am) and nobody was there, store was locked up. I did see employees sitting in their cars however. As soon as I left, they got out to go open the store I’m assuming. It seemed like they didn’t want to deal with me at all? That’s the impression I got.

James Williams 
Rating:
4.0

Customer did not leave a comment.

Cassie Poppawell 
Rating:
5.0

Friendly and helpful staff, would recommend for U-Haul rentals or storage units!

Cesar Flores  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Meyers 
Rating:
5.0

Customer did not leave a comment.

MARRELL RICE 
Rating:
5.0

Customer did not leave a comment.

Robert Engellenner 
Rating:
5.0

Staff was hella friendly and helpful. Definitely will return to this location for future needs.

Seth Gamble 
Rating:
1.0

I don't know about the drop off location, store was already closed when I returned equipment.

ANTONIO CASTRO 
Rating:
5.0

Thank you

Juanita Newell 
Rating:
4.0

Customer did not leave a comment.

Karen harris 
Rating:
5.0

Customer did not leave a comment.

detroit searcy 
Rating:
5.0

Customer did not leave a comment.

jennifer mcconnell 
Rating:
5.0

Customer did not leave a comment.

jamy hall 
Rating:
4.0

The truck I received was extremely dirty. When I opened the back it had mud and grass throughout. I had to sweep and mop it before I could use it.

Linda Persons 
Rating:
5.0

Customer service was great, really fast and helpful. I would go back to this location whenever I needed to and recommend anyone who needs this service.

roxanne burrell 
Rating:
5.0

Great customer service! Eventhough it was my first time, it was very easy to rent a Uhaul. Everyone is helpful and knowledgeable. Thank you!

Viridiana Rodriguez 
Rating:
5.0

Great experience overall. Easy pick up and easy return. Great customer service.

Deborah Williams 
Rating:
5.0

Customer did not leave a comment.

Jamila Rice 
Rating:
5.0

Customer did not leave a comment.

Martin Birdwell 
Rating:
5.0

Customer did not leave a comment.

CHERIE HUGHES  |  First Impressions 
Rating:
4.0

Gas Cap indicator and check engine light should be fixed, but other than that, great experience.

Samuel Robert 
Rating:
5.0

Customer did not leave a comment.

Steve Schmidt 
Rating:
5.0

Customer did not leave a comment.

jessica hernadez 
Rating:
4.0

Identify a designated register waiting line. Customers entering must go left or right of boxes, displays, etc to walk to counters. People waiting on both side of displays creates confusion on who is next to be helped.

George Wilson 
Rating:
5.0

The location that I rented truck from was great! The service was too notch but the truck ran horrible. It sounded like it was going to breakdown at any moment.

Charlene Safi 
Rating:
4.0

Customer did not leave a comment.

Christopher Moore 
Rating:
5.0

Customer did not leave a comment.

gayle prezioso 
Rating:
5.0

Give you five stars just keep smiling, and will smile back the staff was wonderful thank you for making a hard day easy as can be God bless you all

matilda garcia 
Rating:
5.0

Great group of guys.

Joni Combs 
Rating:
5.0

Customer did not leave a comment.

Javier Barragan 
Rating:
5.0

Using on line reservation made it quick and easy to pick-up and drop off trailer. Service rep was very helpful.

Tyson Van Horn 
Rating:
5.0

Great Service!

Calvin Macon 
Rating:
5.0

Customer did not leave a comment.

Margarita Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Corky Draconi 
Rating:
4.0

Customer did not leave a comment.

Zoe Scott 
Rating:
5.0

Customer did not leave a comment.

BRENT WEINER 
Rating:
5.0

Fuel was low, back of unit was dirty with broken glass on the bed; cover to key ignition was broken off and difficult to start. Attendant was very helpful and pleasant. Thank you for the refund for gas.

Frank Kelly 
Rating:
5.0

Customer did not leave a comment.

Michael Caldwell 
Rating:
4.0

Customer did not leave a comment.

Anthony Solorio 
Rating:
5.0

Thank you

Robert Romero 
Rating:
4.0

Tom corrected the error to our satisfaction.

Marcus Gervais 
Rating:
5.0

Customer did not leave a comment.

Javier Barragan 
Rating:
5.0

Very friendly customer service and extremely helpful! Would definitely return and recommend to a friend!

Matthew Tacy 
Rating:
5.0

Customer did not leave a comment.

Devon Devine 
Rating:
4.0

Customer did not leave a comment.

ORLANDO ROBERTSON 
Rating:
5.0

Customer did not leave a comment.

Rebecca Starr 
Rating:
5.0

Customer did not leave a comment.

Martin Birdwell 
Rating:
5.0

Customer did not leave a comment.

CHEE VANG 
Rating:
5.0

Customer did not leave a comment.

AL AUGUSTO 
Rating:
4.0

Customer did not leave a comment.

Jason Holden 
Rating:
4.0

Staff was friendly but did not show you to your vehicle. Spent 10 minutes trying to figure out the correct vehicle. Had to return due to being unable to unlock the padlock. Staff was able to get the lock open so we could start our move.

Amy Ybarra 
Rating:
5.0

Great service!!

Calvin Macon 
Rating:
5.0

Customer did not leave a comment.

Katelyn Kolosieke 
Rating:
5.0

Customer did not leave a comment.

Klaus Brandauer 
Rating:
4.0

The service was great.

William Jackson 
Rating:
5.0

Customer did not leave a comment.

MEL MARTINEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Starr 
Rating:
5.0

Customer did not leave a comment.

RaeAnn Vasquez 
Rating:
5.0

Customer did not leave a comment.

Julene Ramirez 
Rating:
5.0

Customer did not leave a comment.

Samuel Sierra 
Rating:
5.0

Customer did not leave a comment.

david hart 
Rating:
5.0

The location was not my first choice however the extra miles were provided by uhaul to accommodate the extra distance. Employees at this location were awesome. Knowledgeable about their own software. Knowledgeable about my route. Uhaul corporate called the day previous and explained they were out of the 20 foot mover and said they were going to provide a 26 footer. I was confined with time and I accepted to avoid delays. Folks should know that the average MPG is 9 miles per gallon! Fuel costs easily surpassed $1100. One way !

Mark Lopez 
Rating:
5.0

All staff members were awsum.

mario ramirez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tammy mann 
Rating:
5.0

Customer did not leave a comment.

Kenneth Akin 
Rating:
4.0

Stevie was awesome!

Gregory Colburn 
Rating:
3.0

Customer did not leave a comment.

KAYLEE GRIFFIN 
Rating:
5.0

Thank you to all staff at this location. Having everything in one location and the extra "pod" space was a lifesaver.

Kelene Garrett  |  First Impressions 
Rating:
5.0

You have a manager his name is Seth awesome he takes care of his customers and his employees do an excellent job thank you 😊

linda trillo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tiffiny Sellers  |  Overall Experience 
Rating:
5.0

The truck I rented exceeded my expectations. Power and mirrors forever! Changing lanes was a breeze! It had super comfortable seats, felt safe and reliable. Free one month storage on the other end was an unexpected perk! Thank you for making my move easy!

DEBORAH DELANEY  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

JOHN RABB  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julian Van Bindsbergen  |  Overall Experience 
Rating:
5.0

Was very happy with the level of service I recieved during the duration of my time as a customer. The the guys who work there are amazing and super friendly, and professional even when the obnoxious and rude come in.

christina sanchez  |  Overall Experience 
Rating:
5.0

I would use again

ROSHONNA FLOWERS  |  Overall Experience 
Rating:
4.0

My paid dolly was not on the truck. I had to return to get it. Inconvenience .

Rashidah Orr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcelo Gomez  |  Overall Experience 
Rating:
5.0

Sam was extremely helpful checking us in and getting us in a storage unit that fit our needs.

Asa Ginoza  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

eulalio giral alvarado  |  Overall Experience 
Rating:
5.0

Staff is great!

Andrew Perez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ryan mulcahy  |  Overall Experience 
Rating:
3.0

1st truck had dead battery. Second truck was showing low pressure allert and rear right turn signal not eorking.

Christine M Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

natalie gonzales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Gordon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOLENE NEMEC  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesus Escanuela  |  First Impressions 
Rating:
1.0

My storage unit got broke into twice in the 3 months I rented it. Second time we went back there was a random lock that didn't belong to us. I know it's not ok to accused without proof but I definitely think it's an inside job.

Jorge Ruiz Pantoja  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio gamero  |  Overall Experience 
Rating:
2.0

-so disorganized -submitted cancellation online and no one even saw it. -not accessible at all. Can’t call the store. No one answers -staff are clearly overworked and thus grumpy and impatient.

GUADALUPE DIAZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hubert Williams  |  Overall Experience 
Rating:
2.0

The person that helped me was very rude. The process of getting the unit took almost an hour. Even though i had already did everything online before arriving. Then once all the paperwork was done i went to locate my storage unit only to find that they had rented someone elses unit. I had to go back in the office and instead of signing a new contract with the new unit number he just crossed off the old one and wrote the new unit on my contract. Never again i will be looking for a new unit

krystal miller  |  First Impressions 
Rating:
5.0

Very much appreciate Eddie, the assistant manager, and the team who was working on Easter Sunday to provide fantastic customer service in an urgent situation. Thanks!

John Stagnaro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alejandra gonzales  |  Overall Experience 
Rating:
5.0

This location has a excellent staff who are caring & very helpful very respectful an one i truly enjoy is they all work together as a team..Thank you

linda trillo  |  Overall Experience 
Rating:
5.0

Excellent customer service

linda trillo  |  First Impressions 
Rating:
5.0

Everybody involve was friendly and helpful.

Kevon Ross  |  First Impressions 
Rating:
2.0

Unsecured location no gated access and the unit was not cleaned.There was Liquid stains and debris.The good part is they have big locks to the unit that the store would unlock along with that ,the tenant’s can have their lock. Door latches are sturdy and heavy metal that are hard to open.

Meena Sunderraj  |  Overall Experience 
Rating:
5.0

Thank you.

KEITH MOORE  |  Overall Experience 
Rating:
5.0

Representative done a awesome job.thank you

linda trillo  |  First Impressions 
Rating:
5.0

Beyond happy w the great customer service especially from Sam, he handled everything amazing!!

Martha Venegasgomez  |  Overall Experience 
Rating:
5.0

The gentleman named Albert was and is amazing. He helps us immediately when we arrive with the storage facility that we are renting. We give him 100 stars.

Alexine Arriola  |  First Impressions 
Rating:
4.0

I have one complaint, #1-- the storage units are not behind a locked gate.

CYNTHIA CHESTER  |  Overall Experience 
Rating:
4.0

The employees were helpful, especially after the multiple misunderstandings and issues I had with the reservation on the corporate level. I appreciated their courtesy and assistance.

Elizabeth Payne  |  First Impressions 
Rating:
4.0

great service nice product

John Mouanoutoua  |  Overall Experience 
Rating:
4.0

Very pleased with the service and the facility. thank you.

anthony le  |  Overall Experience 
Rating:
5.0

They were so accommodating they made a space available that normally wouldn't be and it helped me immensely. The Management and staff were knowledgeable and efficient. Thank you for your help.

Brian Oelbermann  |  Overall Experience 
Rating:
4.0

Great

stephen sorensen  |  Overall Experience 
Rating:
5.0

Sam was outstanding in reducing my charges due to my taking longer to move than expected and facing overages. Also, the brand-new GMC truck was spotless & extremely comfortable for the 15-hour drive,

gary lasky  |  First Impressions 
Rating:
1.0

I could never get anyone at the facility to answer the phone. I had several storage pods to be picked up by movers on two days and was promised they would be ready at an agreed tie and they were not.

SARAH SCHUYLER  |  Overall Experience 
Rating:
1.0

Facility rarely answers their phone, almost all calls get routed by the phone system to corporate and they do not follow through on services. Heath and Christine are insulting, rude and defiant.

Charlene Slimp  |  Overall Experience 
Rating:
1.0

I hate to say this but this was the worst U-Haul facility I have come across. Heath, the manager, was rude and unhelpful. Non responsive to calls and disregarded appointment times.

Charles Santamaria  |  Overall Experience 
Rating:
1.0

One of the worst moving experience that I had. I got charge extra and my stuff arrived late and damaged. I will never use Ubox again.

cody manyranya  |  Overall Experience 
Rating:
1.0

Will never be back here again. Very unfriendly staff. They made me wait 5 hours to get my uboxes that were already paid for when they weren't busy since I didnt make an apt. Gen manager wasn't nice

kimberly lott  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

  • History

    We have an adaptive reuse program to better the environment!

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