Customer Reviews for U-Haul Moving & Storage of Miamisburg

6,758 reviews

234 Springboro Pike   Miamisburg, OH 45449
(North of Dayton Mall off 741)

(937) 660-8417

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(937) 660-8417

234 Springboro Pike
Miamisburg, OH 45449
(North of Dayton Mall off 741)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Colin Perry  |  Overall Experience 
Rating:
5.0

EVerything was explained clearly; so much easier renting in person.

Neil Danielson 
Rating:
5.0

Customer did not leave a comment.

Larry Land 
Rating:
5.0

Customer did not leave a comment.

CARMEN VIERA 
Rating:
5.0

Customer did not leave a comment.

craig hall  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laura Glaser 
Rating:
5.0

Customer did not leave a comment.

Patrick Oborne 
Rating:
5.0

Customer did not leave a comment.

Becky Pelfrey 
Rating:
5.0

Thank you for being so helpful…Danielle.

Rebecca Hogan 
Rating:
4.0

Customer did not leave a comment.

GUOLI ZHENG 
Rating:
3.0

I reserved a 26 foot truck. On arrival my wife had to walk the entire lot to find the vehicle. It was parked on the side of the building, had not been checked yet. The fuel amount was off, there was trash in the cab, and items were left in the rear of the U-Haul. My wife and I rent at least 10 times a year and this was by far the worst experience yet. And yet we still got to pay over 400.00 for the rental.

Douglas Phillips 
Rating:
4.0

Driver seatbelt did not work in vehicle.

Ryan Doyle 
Rating:
5.0

Customer did not leave a comment.

John Shevlin 
Rating:
5.0

Customer did not leave a comment.

calvin jones 
Rating:
5.0

Customer did not leave a comment.

Mitchell Bowers 
Rating:
5.0

Thank you

Colin love 
Rating:
5.0

Would be very helpful to know that I had a back up when my place wasn’t ready to move in.

Linda Vaders  |  Overall Experience 
Rating:
5.0

The storage place was conveniently located close to my house.

RICHARD BARTLETT  |  Overall Experience 
Rating:
5.0

Overall great experience! Keep up the good work!

Michele Yauch  |  Overall Experience 
Rating:
5.0

Very nice service 👌

patricia Hawk 
Rating:
4.0

Customer did not leave a comment.

carl schirtzinger 
Rating:
5.0

Customer did not leave a comment.

THomas McDermott 
Rating:
5.0

Everything was great

JANET PALMER 
Rating:
5.0

Customer did not leave a comment.

Guy Wysong 
Rating:
5.0

Customer did not leave a comment.

Chris Colwell 
Rating:
5.0

Customer did not leave a comment.

Mitchell Bowers 
Rating:
5.0

Customer did not leave a comment.

Tara Brate 
Rating:
5.0

Customer did not leave a comment.

ANDREW SOUTHWOOD 
Rating:
5.0

This is now my favorite location. Lots of inventory and a friendly, knowledgeable staff made it easy to get what I needed and get on my way hassle free. The return was equally as smooth. An energetic staff member got me closed out and on my way in minutes.

Kenneth Sloat 
Rating:
5.0

Customer did not leave a comment.

jerry stinger 
Rating:
5.0

Counter employees were friendly and professional. Answered all of my questions and thanked me for using U Haul. Vehicle performed well even with 118000 miles on it. I will use U Haul for my next needs.

James Buckingham 
Rating:
5.0

Customer did not leave a comment.

richard bowden 
Rating:
5.0

Staff was very helpful and finding the right equipment and pricing. Very polite staff.

Marc Vanco 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Kees 
Rating:
5.0

The charges seem very excessive, especially the milage fee.

Bertha Fricke 
Rating:
5.0

You don't need to do anything. Everything is alright

lewis collins 
Rating:
5.0

Customer did not leave a comment.

Kellie Hamilton 
Rating:
5.0

Customer did not leave a comment.

Marvin Shoup 
Rating:
5.0

Customer did not leave a comment.

Nicholas Brigati 
Rating:
5.0

Customer did not leave a comment.

Richard Schoenberger  |  Overall Experience 
Rating:
4.0

I would not change a thing thank you so very much

Rodger Sproigen 
Rating:
5.0

Hire More People To Help Out Your SpringburoPike Location In Miamisburg Ohio

Anthony Harris 
Rating:
5.0

Customer did not leave a comment.

Scott Johnson 
Rating:
5.0

I ended up not using the unit. I got into an apartment before unloading the truck.

Heath Kallies  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus Hall 
Rating:
5.0

Customer did not leave a comment.

Brandon Bowen 
Rating:
5.0

Staff at location is friendly and helpful. U-Haul phone help was also friendly and knowledgeable. They were able to resolve problems quickly.

KENNETH MOSER 
Rating:
5.0

Customer did not leave a comment.

MAX SURIKOV 
Rating:
5.0

The manager “Brett” was so helpful and informative about the installation!! What a very nice and intelligent manager! I will be back soon to rent a rv and have another hitch installed because of this manager! The inside and out of the store was very clean and the employees were friendly.

Joe Reuber 
Rating:
4.0

Once the hitch is installed, the installer should explain what he did. Show that the connection is working properly. The installation seems to be top-notch, but I would’ve appreciated a walk-through in the past I get one.

Robert Dittoe 
Rating:
5.0

Customer did not leave a comment.

PATRICK MUGABO 
Rating:
5.0

Addison is quite an asset to U-Haul in Miamisburg, OH. She’s very courteous and professional. Her recommendations were great in accommodating our moving requirements.

Richard Grunwald 
Rating:
5.0

Customer did not leave a comment.

Linda Vaders  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ShaVonne McCoy  |  Overall Experience 
Rating:
5.0

best place to rent from very nice employes

Brenda Back 
Rating:
2.0

My truck was absolutely dirty and it didn't have a dolly to even move my stuff in the back

JASON BROWN 
Rating:
3.0

Tight parking space

Yagneshkumar Patel 
Rating:
5.0

Nothing everything was Professional, orderly and clean.

Elisheba Yisrael 
Rating:
5.0

Customer did not leave a comment.

Joyce Page  |  Overall Experience 
Rating:
5.0

Everyone was professional and courteous.

Sharon Screetch 
Rating:
5.0

Customer did not leave a comment.

Richard Webster 
Rating:
5.0

Customer did not leave a comment.

Emil Ocilka 
Rating:
5.0

Nothing

Robert Wills 
Rating:
5.0

Customer did not leave a comment.

Joyce Page 
Rating:
5.0

Outstanding service and equipment. Helped me get moving done quickly!

Jose Andaverde 
Rating:
2.0

better communication and organization

Mark Wyatt 
Rating:
5.0

I was moving from Ohio to Indiana.. rented with Budget, but they didn't have the truck when I went to pick it up after confirming it. Found Uhal down the road in Miamisburg Ohio The woman behind the counter was amazing and got us what I needed right away. Everything was impressive, safe, and spotless. Not expensive on fuel and easy return in Decatur Indiana. It was worth the extra which honestly wasn't much for the customer service and how nice the truck was. Bluetooth was nice feature also. Will be renting again as I have last load in a couple weeks .

Allen Vardaman 
Rating:
5.0

Customer did not leave a comment.

Antoine Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justen Schaefer 
Rating:
5.0

Customer did not leave a comment.

Tina Brixey 
Rating:
5.0

Customer did not leave a comment.

Peiyu Qiu 
Rating:
5.0

Addison is amazing and really went above and beyond to help us figure out the best way to handle our complex situation including dropping off at a different location, making multiple stops over two days and having an international driver's license! She made everything super easy and even fun!

Julie Rogers 
Rating:
5.0

The only complaint I have is that I paid for a dolly for furniture removal and it was not with the truck. Otherwise it was great!

Karl Whisman 
Rating:
5.0

Customer did not leave a comment.

Robert Ridenour 
Rating:
5.0

Customer did not leave a comment.

Raymond Scott Bell 
Rating:
4.0

Customer did not leave a comment.

Robert STADALSKY 
Rating:
5.0

Customer did not leave a comment.

Abigail King 
Rating:
5.0

Battery died, roadside service took care of the issue. The local team was great and accommodating. Didn't charge me for that evening and provided a truck for the next day.

Tony davis 
Rating:
5.0

Customer did not leave a comment.

Brenda Rose 
Rating:
4.0

When returning the truck - stopped where the sign showed and waited for 15 minutes. No one came out to check in the truck. Two employees saw I was waiting, but never came over to inspect the truck return. I finally parked the truck and went into the store.

jeff smith 
Rating:
4.0

Customer did not leave a comment.

Robert Sutak 
Rating:
4.0

Staff are knowledgeable and friendly

brent moller 
Rating:
5.0

Customer did not leave a comment.

Mariah Vogelgesang 
Rating:
5.0

Everything was great except I used the truck at night and the headlights need adjusted.

John Rouse 
Rating:
5.0

Trailer was available and ready to go. Staff was fast and helpful to get me on the road quickly

Brent Walsh 
Rating:
5.0

Customer did not leave a comment.

SCOTT SHIVELY 
Rating:
5.0

Customer did not leave a comment.

Tushar Divecha 
Rating:
5.0

Needed a truck for a last minute move. David and the rest of team were helpful, explained everything and got me in a truck and on my way in minutes. The ease of usage, the return and more really saved the day

David Williams 
Rating:
5.0

Customer did not leave a comment.

Earl Gilbert 
Rating:
5.0

Customer did not leave a comment.

micheal benson 
Rating:
5.0

I had no problems at all. Everyone was very nice.

Donna Hubert 
Rating:
5.0

Customer did not leave a comment.

Andre Hutson 
Rating:
5.0

Always treated well. Customer service is fantastic. This is second time in one week. We will be back again soon.

Sarah M Hartfield 
Rating:
5.0

The staff was very friendly and helpful. Great location and personnel.

Geoffrey Smith 
Rating:
5.0

Customer did not leave a comment.

Dana williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim Leonard 
Rating:
5.0

Customer did not leave a comment.

Michele D'Eramo 
Rating:
5.0

I cannot advise you on that. Your staff is very, Very courteous; professional & helpful.

Hazel Flouhouse 
Rating:
5.0

Customer did not leave a comment.

James Reid 
Rating:
4.0

My only complaint is that the windshield was not clean, quite dirty. Otherwise, I was very pleased with the rental and the staff was very helpful. Thank you.

Robin Bigness 
Rating:
5.0

Customer did not leave a comment.

Edson Curi 
Rating:
5.0

Customer did not leave a comment.

Fany Garcia 
Rating:
5.0

Our sales person was very helpful and extremely friendly.

berta klosterman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis Clemente 
Rating:
5.0

Absolutely not a thing!!!! Every single piece of my interaction with U-Haul went smooth as silk. The young lady working the desk was super friendly, helpful and informative. The trick was great. The entire experience was pleasant f from beginning to end. A+ from me. GREAT JOB GUYS KEEP UP THE GOOD WORK!!!!!!

Susan Blair 
Rating:
4.0

Trick was making so much noise while driving. Maybe there is an air leak in the windows of passenger side which is causing the noise

Durga Rakesh Pasupuleti 
Rating:
3.0

I was called and told I can pay $10 to remove my things from the storage unit since I was moving out and then they charged my cards $99.82

KarTavius Hightower  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis Watkins 
Rating:
5.0

Customer did not leave a comment.

frank leibold  |  Overall Experience 
Rating:
5.0

Using the app to pick up and return the truck was easy and efficient. The staff was still available for questions if needed. Great experience

James McKinnon 
Rating:
5.0

Climate controlled facilities were excellent. If I need to use storage in the future it will be this one.

Lizbeth Thornton  |  Overall Experience 
Rating:
5.0

Get rid of your Carrs location or make them clean it up.

Stephen Clapp 
Rating:
5.0

Customer did not leave a comment.

SEAN KAMPE 
Rating:
5.0

The staff was so helpful!!

Richard Focke 
Rating:
5.0

Addison and the fella who checked me out I cannot remember his name but you two were awesome!! Made me feel very welcomed, explained everything to me thoroughly, and I towed my new car with no issues! Thanks guys! Will absolutely use the car dolly and truck again, from this location! 😁

TROY DODRIDGE 
Rating:
4.0

Customer did not leave a comment.

jenny sundermeyer  |  Overall Experience 
Rating:
5.0

Friendly service. Will always rent from here. Only complaint. When I call, I want to talk to someone at THIS location, not a call center.

Cade Cooper 
Rating:
3.0

Had a rental unit for over 2 years at this particular location on Springboro Pike. Under the previous manager (a woman) almost every time I called the office they would never answer the telephone, instead all calls were forwarded to the Uhaul call center. As a result, I would have to drive 15 milles each direction (30 miles round trip) just so I could ask employees of the Springboro Pike Uhaul any questions that Ihad. This makes it VERY inconvenient for customers who do not live nearby. My low rating is due to the lack of proper customer service exhibited by the entire staff at the Uhaul staff under the prior manager ... it is not based upon the current manager. Please answer the telephone during business hours so customers do not have to drive 30 miles round trip just to ask questions about their rental unit. To be fair, I never really dealt with the new manager or current staff at the Springboro Pike location.

Don Caton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ashtyn Curfman  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DERRICK GLOVER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALEXA STAAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheri Fleming  |  First Impressions 
Rating:
5.0

Awesome job with everyone involved.

Arwyn Elden  |  Online Move In 
Rating:
5.0

U-Haul phone person made process simple and clear. Follow-up communications clear and concise.

Richard Schoenberger  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Milene Abbott  |  Online Move In 
Rating:
4.0

The entrances are confusing. No real direction in getting to the facility once you enter the parking area. All in all a great experience using your facility and boxes. Thank you.

Lawrence Walling  |  Overall Experience 
Rating:
3.0

Had mice droppings on some of my stuff when I was moving out in damage to a couple boxes where they chewed into.

Mary Weikert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robin compston  |  Overall Experience 
Rating:
3.0

Price increased too often.

Joshua Vincent  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kwok Lee  |  First Impressions 
Rating:
5.0

I love this storage facility and have expanded the amount of items I have stored here. The location has been very easy to work with.

Rene Guyton  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Andrew Metelak  |  Overall Experience 
Rating:
5.0

Great spot

Guy Colglazier  |  Overall Experience 
Rating:
3.0

Due to my situation I would have appreciated a refund for what I didn’t use and I moved into a bigger unit and get storage for a month free.

Sandra Schmitz  |  Overall Experience 
Rating:
4.0

Just a couple issues regarding being charged for what was supposed to be a free month and then being locked out for non-payment of the free month. Brett fixed it but it was a hassle.

paul sinopoli  |  Overall Experience 
Rating:
4.0

Didn’t like the price going up each year!

Jason Kosta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fouad Roma  |  First Impressions 
Rating:
5.0

They were always understanding and willing to work with me through everything I was going through

LaTia Phoenix  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

bonita smith  |  First Impressions 
Rating:
5.0

The only thing I would suggest is big garbage cans by the entrance/exit of the building. Hard to find decent sized trash cans.

EMILY LITTLEJOHN  |  Overall Experience 
Rating:
3.0

The price kept getting raised. It went up over $30 a month in 2 years. Their logic was that because they were filling more lockers, they were entitled to up the price every month. But it sure never went down!! Also... i was paying extra for 24 hour access... then one day they just cancelled it without asking me and wanted to add ANOTHER $10 a month to get it back. Other than the over pricing issue, it was clean, safe.

Joshua Wiley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KarTavius Hightower  |  Online Move In 
Rating:
5.0

Thank you I appreciate the service

Kyle Jackson  |  Overall Experience 
Rating:
3.0

Charged for free month. Was locked out until they fixed the problem and refunded the overpayment. Received notice today of late fee for nonpayment of rent that was refunded to us. Major pain in the neck. Hope it’s fixed now but haven’t been back to check.

paul sinopoli  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Richburg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernice Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Norman Barrow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindsey Moon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ralph Collins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara Flory  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lucille Robinson  |  First Impressions 
Rating:
5.0

Easy process.

Paul Sinopoli  |  First Impressions 
Rating:
4.0

Storage unit was to high price. I have one in Muncie that's half that price. Times are hard. Cut your rate some. Just because someone is willing to pay that much. Doesn't make it right. You will see a uptick in unpaid storage units.

Mark Gilstrap  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason Mcclurkin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

debbie bullock  |  First Impressions 
Rating:
3.0

When we asked for assistance, because we had a very heavy piece of furniture to move in, the front staff said that they would bring us back a dolly, but never did. Then, whenever we went up to the front to get the furniture dolly, they were not very nice. And when we went to leave, they came out, despite having been told that the dolly we borrowed was inside the trailer, and demanded that I pay for a dolly.

Elizabeth Cuvar  |  Online Move In 
Rating:
5.0

It's been 3yrs and I have no complaints

DELIA STUART  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

susan frank  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Fenster  |  Overall Experience 
Rating:
5.0

Good customer service

Robert Kasibante  |  Overall Experience 
Rating:
3.0

Actually, I'm pleased with the facility. It was very clean, nice and well maintained. I moved out 2 weeks early before the next charge to my account. My one and only complaint was that there's no prorated refunds to the customer for the unused days of the unit. There's no real reason to care about the customer anymore. It's all about taking the money, and doing nothing to help the customer (by returning unused funds) when the unit is empty early before the next billing cycle. Beware of this issue when renting storage units from them.

Dorothy Elder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernice Brown  |  First Impressions 
Rating:
3.0

My only issue and it’s nothing they can handle is an employee told me since I paid for the entire month of my until that I could have it prorated and that wasn’t true.

Amanda Mahaney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yader Reyes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JODI ATKINSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN DONEGIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david steinbrunner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cathy Thayer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennnis Chaney  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Javar Manley  |  First Impressions 
Rating:
5.0

Good never used it

Guild Hayden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Rodehaver  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Spencer Ingraham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Townsend  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicole Glenn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Kasibante  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Townsend  |  Online Move In 
Rating:
5.0

The entire U-Haul experience was great

Dennnis Chaney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENNIS JONES  |  Overall Experience 
Rating:
5.0

the only disappointment is the price jncrease

MARY CLARK  |  Overall Experience 
Rating:
5.0

Very clean, convenient and good service.

Sheryl Stites  |  Overall Experience 
Rating:
3.0

building too large

Dennis Rose  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roy Wilkins  |  Overall Experience 
Rating:
3.0

Prices for the monthly storage units were very expensive. I feel if the price was not nearly as high as it increased to that I would still be using your facility to store stuff. I wouldn't have had to locate a cheaper place to move my stuff to.

chris stevens  |  Overall Experience 
Rating:
5.0

Very good service. All my belongings was safe.

Jennifer Burton  |  Overall Experience 
Rating:
5.0

Thank you!

Michelle Peacock  |  Overall Experience 
Rating:
1.0

You charge expensively for your storage units especially knowing the circumstances is great as to why most are renting a unit to begin with. And asked to settle you turn around and add the other amount as an outstanding balance. Once a settlement is settled there is no outstanding balance so you're trying to get over on people who you know isn't financially well and make them stress for no other reason than to hope they're ignorant or void of understanding and still pay you funds they don't have. DO BETTER UHAUL

Javoya Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Miller  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jazzmyn Brooks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan Weaver  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sherri Barnett  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ralph Bagford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele Gwinn  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jazzmyn Brooks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fern Terry  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Destinee Ayon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya Erickson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah Brown  |  Overall Experience 
Rating:
5.0

Very accommodating!

Sheryl Coble  |  Overall Experience 
Rating:
2.0

A lockout lock was installed on the unit without any contact with myself as the renter. Someone drive 600 miles to pick up things only to find the unit locked out. Manager insisted they made contact, but none of my numbers show any call or text, nor any email.

ALEXANDER LYNN  |  Overall Experience 
Rating:
5.0

A big THANKS to Evan and Cora. They took my calls and worked very hard with my schedule. Also, I am grateful to God for using Melody to repeatedly encourage me to try all my uhaul keys on the security lock! It opened!! Thanks for all the help. I may never move again but at least this move ends with a smile. Thx Jerrell

Jerrell Gilkeson  |  Overall Experience 
Rating:
1.0

I waited since around the 3rs, which was my birthday so I know it's been too long for the manager to not call me once about a storage unit. Our stuff was gone after I paid for the unit and they couldn't tell me who took it and were it went. Never will we return. My number is 937-204-7885 if anyone is even going to call I would still love to know where our stuff went and who took it.

Brandon Burchett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rosemarry dutton  |  Overall Experience 
Rating:
5.0

I have been working with this U-Haul facility and staff for over a year and a half. I have leveraged multiple trucks, storage units, trailers, and every option you can think of…we have been very impressed on their volume they handle, products they offer, and execution. Very impressed and thankful.

John Carselle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle Peterson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELANIE JAYNE  |  First Impressions 
Rating:
5.0

Excellent experience

Kevin Hartley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER LYNN  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Shane Berg  |  Overall Experience 
Rating:
5.0

Great customer service

TIMOTHY CAULLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIELLE DUNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHA-RON YOUNG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lesa A Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jalessa jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rosemarry dutton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeff Pierce  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Laura Morrin  |  Overall Experience 
Rating:
5.0

Wonderful Staff..!!!!

Cynthia Fletcher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robin compston  |  First Impressions 
Rating:
3.0

Overall, Evan's management of the facility is good, however there are some improvement areas for him to improve. These improvements include notifying tenants of impending construction activities and being more attentive to follow through on move out requests initiated on a mobile device. Lastly, the design of the rear dock now covered area makes it more difficult for patrons to enter (e.g. backing in) with a trailer into the loading dock. Why two openings when a single opening allows for the entire loading dock to be accessible, now it's limited by the center section, a poor design choice.

Stephen Kocis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Foltz  |  Overall Experience 
Rating:
3.0

Paid monthly. Forgot one month in December so my $50 would as expected be $100 plus a late fee. Well your fees took it from around $100+ too $200 plus. Which is to me and I’m positive anyone who rent from uhaul just theft. So I moved to a different place. May want to stop the insane fees and threats of auctioning off peoples belongings for being a month behind. Totally get when people don’t pay for months on end but when someone is one month behind and pays regularly? You will lose plenty more people who pay their bills.

Jason Brooks  |  Overall Experience 
Rating:
5.0

staff very helpful even when a glitch was experienced over a reservation mix up.

roxanna laycox  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shane Berg  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Riley Houston  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michelle Peacock  |  Overall Experience 
Rating:
3.0

Too expensive

Jermicah Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Pelfrey  |  Overall Experience 
Rating:
5.0

They were helpful and helped me get boxes to my car and showed me how to access my storage unit. I was appreciative

MARY CLARK  |  First Impressions 
Rating:
1.0

Less than average management. People underneath him very pleasant.

John Sowers  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

markics griggs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEWELDENE JACKSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiel Greenlee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana Jordan  |  Online Move In 
Rating:
4.0

Definitely clean and secure for our needs. Pass card system at the back area was a little odd, with 2 readers at the double doors (that didn't work on several recent occasions) and one at the single man-door. Figured it out, but instructions were not always clear. Non-working sliding double doors made move out quite a pain, but not insurmountable.

Bradley Boomershine  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donya McCall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lesa A Jones  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tina Lacey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Weekley  |  Overall Experience 
Rating:
4.0

Facility was clean and secure. Staff was knowledgeable but at times hard to locate if there was a question. Every time a call was made to talk to staff, call was “rolled over” to call center.

John Foltz  |  Overall Experience 
Rating:
1.0

We chose this particular storage facility because we saw that it had a loading dock in the back and that our unit would be close to it. When we pulled up to the loading dock, we saw some traffic cones on their sides and caution tape strewn around haphazardly, but we ignored it because--again--the loading dock was the only reason we chose this facility. While unloading, Evan Goode walked up to us and asked us to move our U-haul truck. We asked him why, and he told us that there would be construction done in that area very soon and the workers would need to get in the area. When I asked him when the workers were expected to arrive, he said "sometime this week." I could not believe it. When we asked if there was anything he could do, or if he could instead give us a call when the workers arrive, he began to debate us about the proper treatment of traffic cones, saying "what do you do when you see traffic cones on the street?" We asked him if we could finish up our load before leaving and he said that he couldn't wait around all day--it seemed as if he wanted to get home and didn't want to help us. As the conversation went on, he threatened to tow our vehicle if we did not move. We were forced to move our vehicle to the front, which was VERY far from our unit. The worst part is that after we left, we looked around back and saw that the construction workers had not even arrived yet. My wife and I moved out whole house together without any help, after I had injured my knees, and Evan found a way to make our lives even harder. In the future, I would recommend that Evan understand that people who are in the process of moving are usually not having a good time; they are hot and sweaty and tired and do not need extra stress. I would absolutely not recommend this facility to anyone.

Ashlynn Duncan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

alisha mccaa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chris andrews  |  Overall Experience 
Rating:
5.0

I have been using Uhaul for several years and I have been extremely happy with the staff and friendliness that they have shown . I have recommended this place to friends and acquaintances.

maria Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen Carselle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vera Powell  |  First Impressions 
Rating:
5.0

Did not appreciate confusion over direct payment from account. While I signed up in the beginning I and my contact person received several late payment calls.

Edna Parrish  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

julio conde  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Strader  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kiara bruster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracey Martin  |  Overall Experience 
Rating:
5.0

My possessions were in limbo for several months and this storage facility was a welcoming and secure location. Cora was extremely helpful in the checkout procedure and I will recommend this facility to others.

Frederick Hartwell  |  Overall Experience 
Rating:
5.0

Staff was very courteous. I was able to reserve a bin without issue. Lots of open space for truck.

TAMARA BALCER  |  First Impressions 
Rating:
5.0

The young man that helped my husband was very friendly, polite and helpful. I think to show appreciation U-haul could give a veteran discount like so many others do these days to show a small appreciation for putting their lives on the line. My husband is a war veteran that fought for our rights and now has severe ptsd from things he's saw and had to do.

Lance Nichols  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

rhonda louise  |  Overall Experience 
Rating:
5.0

Fast and easy reservation & check in!

Stephen Kocis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

FELICIA STARMS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHAD FILOSO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelina James  |  Overall Experience 
Rating:
5.0

Easy access plenty of room and carts provided for loading and unloading

SANDRA KERNS  |  Overall Experience 
Rating:
4.0

It was great people were awesome just way too expensive for a little storage area. Not to mention the rates went up while I was using the unit so I ended up paying more than originally planned.

Kohnor Huist  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicole Glenn  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Juleet Lee  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KEISHA HODGES  |  Overall Experience 
Rating:
4.0

Hard part with this location is the long line waits. A lot of people walking around but no one really assist the front counter.

MICHAEL WHITT  |  Overall Experience 
Rating:
3.0

Very delayed response after Move out. I did move out online and even after 3 weeks also it's still in the process and getting calls, mails, and emails about the due amount.

Ajith Veeraboina  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

WAEL HINDI  |  Overall Experience 
Rating:
1.0

Dreaded having to go talk to any of the workers they did nothing but complain. If they were outside smoking a cigarette or a vape (right out front) and got “interrupted” by a customer they would rush through what ever needed to be done just so they could get back to hanging out outside. I would really recommend some training on being professional.

Eric Webster  |  Overall Experience 
Rating:
5.0

The customer bathrooms can be cleaned a better and sanitized on regular basis..front desk peolplegreat and Chelsea was the best mgs. Ever!!!

Alisa Johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel Sutphin  |  Online Move In 
Rating:
5.0

Cool 😎

BRANDIN JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise Holtznan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERALD NOLAND  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

darion brewer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa Cribari  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

beverly johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dejanarrio Lumpkin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

josephine hatton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike molina  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ajith Veeraboina  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS BELDEN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

isaiah maki  |  First Impressions 
Rating:
5.0

Very happy we chose to change our storage facility to U Haul!

Stephen Columbus  |  Online Move In 
Rating:
5.0

The staff there were incredible and always helpful!

brian maloney  |  Overall Experience 
Rating:
2.0

The building was completely unlocked and required no access code, the doors just opened as I walked up. There was no lock in my unit as I was told and paid for by my confirmation and the video I was sent. The unit seemed a lot smaller than 5X9X10.

Stephanie Fisher  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

tom rau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Holz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Cooperstein  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OLIVIA PEYTON  |  Overall Experience 
Rating:
4.0

Staff was very pleasant and helpful and made sure we had a storage unit that was the correct size for our needs.

Lisa Holz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonny Luckett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

hannah reece  |  Overall Experience 
Rating:
5.0

I love U -Haul

annette noble  |  First Impressions 
Rating:
5.0

Storing in this facility was excellent and absolutely no issues or concerns on the safety and security of my items while there. My only concern was the close out of the unit at the end and the lack of response form anyone when inquiring about the status of my close out and needing assistance. This is the only reason why I marked "no" to staff being helpful and friendly.

MIKE WEAVER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas mcgrath  |  Overall Experience 
Rating:
4.0

Upon reservation I gave all info however once arriving at facility I was asked again even after supplying my identification. I also corrected the spelling of my street, my email address and my phone number. After several hours passed I accessed my email receipt only to find those items were still incorrect. (The incorrect email address is still on my account) I drove back to the facility and told agent of the incorrect items and shortly thereafter my next email still was incorrect. What’s going on?

Sheryl Coble  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Fitzell  |  First Impressions 
Rating:
5.0

Very nice and clean

TRACEY RAMEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gina Bausch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SJ Kerstanski  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

April Wilson  |  Overall Experience 
Rating:
5.0

Excellent staff

maria Williams  |  First Impressions 
Rating:
1.0

Some staff were very helpful with my account that wouldn’t allow me to go online and pay rent. The Manager Chelsea Holmann was disrespectful using foul language, calling me a liar when I went to her for help on more than 3 occasions to fix the IT problem keeping me from accessing my account. She told me to “make up addresses” and other information so she lacks honesty, certainly has NO INTEGRITY AT ALL. When calling to see the rent was paid since I lived out of town, I was hung up on, verbally abused and overall, he general staff was NOT KNOWLEDGEABLE at all as to how to do the job they were charged with doing, making it even more difficult. There were 2 young men who were always finding themselves apologizing for the problem with my account and doing a nice job. But unfortunately, they also felt the need to apologize for Chelsea’s lack of management and nasty behavior. Overall, I will NEVER EVER recommend nor use U-Haul again and will do everything I can to discourage anyone I know from using the Miamisburg U-Haul so they don’t have similar problems. As I stood for over an hour waiting to be helped because people were on smoke breaks, didn’t know how to handle storage issues or whatever the excuses were that day. Chelsea hires many who have her same disposition; gravely flawed… but she works well with those people. Unfortunate that customers suffer!

Terre Donoghue  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Clark  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ron Catanzaro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Light  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle Barnes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carole Crutchfield  |  Overall Experience 
Rating:
1.0

Closure times need to be made clear by an associate because we got locked out of facility before finishing our move in

Lawayda Martin  |  Online Move In 
Rating:
5.0

Chelsea is WONDERFUL. We have been using this facility for all our rental and storage need for 5+ years now. She is friendly, completely competent, knowledgeable, and always has a smile. She goes above and beyond. Thanks we will be back again and again. 5 Stars!!!

PAMELA KAY FREEZE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce Kelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Wagner  |  Overall Experience 
Rating:
5.0

Convenient....

MARIONNE BENNETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Anderson  |  Overall Experience 
Rating:
3.0

They define need experienced staff. The manager had to keep helping the new workers. I was interrupted several times. Hopefully the staff ( mostly the ones at check in snd check out) won’t depend on the manager to do everyone’s job. I also called uhaul to get a truck last month and when I got there they said they had no tricks that went one way. No one offered me any other option but to pay my storage unit for me to pay another month. I drove two hours got off work for the whole move and then I got a call from customer service rep who just lectured me in stead of giving any apology for the staffs rudeness and unwillingness to help . The uhaul units are nice the areas are clean but the customer service is terrible. The manager Jeremy was helpful

shenna bland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kausha L Turney  |  Online Move In 
Rating:
1.0

Brett was the nicest guy ever, he saved the day for uhaul. 2 guys in front of me walked out because of the manager and her mom, (Stephanie) I have never been talked to so rudely. The manager was so mean, I couldn’t believe how they were representing your company, it was aweful . Brett and customer service brought me back to uhaul. Although I would recommend anyone to go to that location, I would recommend a different one. I really would like to talk to someone about this. The manager and her mother will ruin that location. Everyone in there couldn’t believe how rude they are. 614 833 1259 also my move in date was the 29th not the 19th as they have on record

Tina Decapio  |  First Impressions 
Rating:
1.0

The employees of my particular storage place we're terrible. Not helpful, rude, and tried to charge me later fees every month ever though I had autopay the whole time. Never will use you guys again.

Larry Maglicco  |  Overall Experience 
Rating:
5.0

Everyone was helpful and amazing I really like Chelsea

Arcina Martin  |  First Impressions 
Rating:
5.0

Best storage experience I’ve had.

April Wilson  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and nice. I would recommend this store to anyone!

Erica Weihrauch  |  Overall Experience 
Rating:
5.0

Great Facility and very helpful and friendly staff I rent from them often

Todd Bollenbacher  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Justin Beemsterboer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

samantha Bowman  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

SHANA TUCKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Genalyn Feigleson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeff Covey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Doyle  |  First Impressions 
Rating:
4.0

The staff was very knowledgeable, friendly, polite, and professional.

rene johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Genalyn Feigleson  |  First Impressions 
Rating:
5.0

The office manager in the staff is excellent to work with they are very pleasant I asked for a better group of people going over everything that needs to be gone over got a great staff

Wende Wysong  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott House  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RANDALL TAYLOR  |  Overall Experience 
Rating:
5.0

Great facility

John Ferrazza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis Prater Usher  |  Online Move In 
Rating:
5.0

Everyone at Uhaul was wonderful! It was a great experience and I would highly recommend this location to my family and friends. We moved to Florida in November and decided this would be a good time to go ahead and move the rest of our belongings. Thank you so much, Regina Payne

Regina Payne  |  Overall Experience 
Rating:
5.0

What storage should be.

Randall Peace  |  Overall Experience 
Rating:
5.0

The only complaint I have is the sometimes long line and wait time at location on springboro pike, inside the store. Update the computers for those poor employees! Maybe have 3 people , one person extra thats p/t to help with line. Website also does not always work to check in, by pass line too. One person knows everything there and most of the others not so much and always has to stop and help that person on the pc. Give them better training on the system so they can be just as efficient. Just my 2 cents.

Vicki Bowman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carole gould  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david pearce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william jones jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIFFANY BRYANT  |  First Impressions 
Rating:
5.0

very helpful staff

GENEVA OVERLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natalie Spencer  |  First Impressions 
Rating:
4.0

Great experience overall!

julia lee  |  Overall Experience 
Rating:
2.0

Because of lack of communication from your employees and staff iwas charged a full month for 12 days don't agree with that would like a refund thank you Rich B

RICH BRAGNA  |  Overall Experience 
Rating:
5.0

The line gets a little long and it takes a long time to get up to the counter, but the miamisburg staff makes up for the wait by being so helpful and nice. We watched one young man go above and beyond his normal duties to help customers twice before it was our turn, then he went above and beyond for us as well. Thank you! The kids name was David Napier I believe.

Joseph Ramey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina Sparks  |  First Impressions 
Rating:
5.0

I appreciate the way they work with me to help me empty that storage room and a kind and courteous treatment of me

Rory Calhoun  |  Overall Experience 
Rating:
3.0

It has been good except for a few staff getting nasty talking to me over something another staff member did and said to me!!

Greg Pyle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ron mahnke  |  Overall Experience 
Rating:
3.0

There was no lock in storage but I did go upfront to receive

Jade Shakir  |  Online Move In 
Rating:
5.0

The staff was extremely helpful and patient answering all my questions

Jason Raju  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Todd Bollenbacher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shay Brunderman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon Donase  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elisia Hayes  |  Overall Experience 
Rating:
5.0

Staff was super pleasant and helpful! The storage unit was great and we really appreciated the tour of the facility since it was so big.

Racheal Robbins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LORETTA LEMMON  |  First Impressions 
Rating:
5.0

Only thing was a lock wasn't there. Waited to be assisted for more than 8 minutes.

MING YING  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

david pearce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kay angel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antoine Allen  |  Online Move In 
Rating:
5.0

I was having trouble getting my pass code to work. One of your employees took the time to help me at the keypad. They were very helpful and made sure it worked.

Samuel Baker  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jared Stevens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathy Dean  |  Overall Experience 
Rating:
5.0

Demarco and his colleague working 3/27 we’re very knowledgeable about services and very kind. I definitely will be back for for my future moves!

Toni Stevenson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff Woodson  |  Overall Experience 
Rating:
5.0

Chelsea and her staff is always helpful and quick to resolve issues. The facility is top notch!

Michael Maloney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicholas lake  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wende Wysong  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JALESSA JONES  |  Overall Experience 
Rating:
1.0

Horrible experience, won’t be using you again. Spent countless hours on the phone being tossed from person to person because they have no clue what they’re doing or no access to resolve me issues the first time.

Tiffany VanWinkle  |  Overall Experience 
Rating:
5.0

When my Father died Christmas morning of 2019, we had until new year’s 2020 to clear everything out of his place. Being able to place his stuff in storage made it much easier. Just didn’t think it would take a year to finally go through everything! Thanks for making 2020 easier!

Sheri Fleming  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reginald Worthen  |  Overall Experience 
Rating:
5.0

This unit provided me exactly what I needed as my life went through several transitions in 2 years. I wasn’t ready for all my items until now and I’m glad I didn’t throw everything away or give it away . Chelsea was helpful all along the way . They made it as simple as possible.

Anna Hartman  |  Overall Experience 
Rating:
2.0

Out of 3 staff members 1 was nice Kelli was her name others not professional

joel wade  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steven bailey  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

whitney powell  |  Overall Experience 
Rating:
1.0

The staff is rude in the lying

BIENVENUESYLVIA ROUAMBA  |  Overall Experience 
Rating:
5.0

Your service was top notch. I decided to utlilize some space in my apartment for the small amount of storage stuff in order to save money.

DESIRIA GILBERT  |  Overall Experience 
Rating:
1.0

Spent an hour on the phone to try to do an online move in, they said everything was good to go. I loaded up my truck then couldn’t get in because they never sent me the access code, so I had to go unload the truck in my dads garage, which he was not happy about. Then I called to figure it out the day after and they didn’t even have my reservation and I had to do the whole process over again.

Tiffany VanWinkle  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roxane Palmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

herbert schotc  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

frankie pope  |  Overall Experience 
Rating:
5.0

Great customer service, I really appreciate the staff and their willingness to help. Thank you

Rick Schoonover  |  Overall Experience 
Rating:
5.0

Great customer service, clean facilities, secure and convenient

Rick Schoonover  |  First Impressions 
Rating:
5.0

Thabk you for everything we really appreciate it

brinna maxwell  |  Overall Experience 
Rating:
1.0

Security systems were faulty, access doors did not work properly.

Mark Roma  |  Overall Experience 
Rating:
5.0

I have always received excellent service for many years.

Kathy Bailey  |  Overall Experience 
Rating:
2.0

There was one young man who was ALWAYS helpful. Otherwise the rest of the staff I encountered seemed disinterested in providing customer service. In addition, the call center (800 number) wait is HORRIBLE and they are not well-informed about the local facility. You cannot get thru directly on the local number. They do not answer the phone. One time someone picked up and hung up on me. Despite liking the indoor storage facility the outside of the back entrance ALWAYS had a significant amount of trash around it.

Patricia Wilkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kim tirey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christain Strickland  |  First Impressions 
Rating:
5.0

Was happy with the unit. It was a little pricey but I needed the space and didn’t have the time to shop around.

DAVID ANDREWS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica White  |  First Impressions 
Rating:
3.0

The cost is more than other storage areas

Alan Smith III  |  Overall Experience 
Rating:
3.0

Very expensive for a tiny space, After hours access not clear at all. People hanging out in parking lots late at night

Joseph Brigner  |  Overall Experience 
Rating:
4.0

The location was well secured however the climate controlled area was dim with poor lighting.

Mary King  |  Overall Experience 
Rating:
5.0

We received great service from Chelsea. Andrew was also very friendly and helpful when we had a small glitch when we initially checked in. We recommend this particular UHaul store to all of our friends. Chelsea and her team provide outstanding service.

Kevin Kelly  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JULIE SUBIADUR  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

daishawan riley  |  Overall Experience 
Rating:
5.0

As all ways, I receives good customer services every time.

Kathy Bailey  |  First Impressions 
Rating:
5.0

Second experience and had excellent customer service each time.

Frank Leibold  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber Loveless  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katy Barentine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brionna Kenerly  |  Overall Experience 
Rating:
5.0

The young lady was very pleasant to work with and the manager spoke to us as well. Good staff of people.

Lawrence Walling  |  First Impressions 
Rating:
5.0

I wish you would do something for customer appreciation and loyalty...

Sean Flowers  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria McGinnis  |  Online Move In 
Rating:
5.0

Again a top notch experience.

THOMAS SHAVER  |  Overall Experience 
Rating:
2.0

My unit was not ready for my move in and I could not get ahold of anyone to help me. Storage at the place is fine. Nothing particularly special about it. I wish the communication was better.

Charles Hartkemeyer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DENNIS SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa McIntyre  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Shoup  |  Online Move In 
Rating:
5.0

The lady that helped us was amazing and answered all questions and concerns. 💯

Andrea Behm  |  First Impressions 
Rating:
3.0

Never staff in office when you need them other than that great storage unit decent sizes for the prices.

Cliff Kendrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

beverly johnson  |  First Impressions 
Rating:
3.0

The swipe card alarm was nothing working Saturday May 30 & 31, 2020. Needs to be fixed ASAP. I can’t find where to give my insurance information. COVID 19 set up forces you to give your information in front of the other customers. That is not professional customer service. Need a better set up.

Tammy Nixon  |  First Impressions 
Rating:
5.0

The guy who helped me and my mom was so helpful and very pleasant! I am very pleased about having the best customer service ever! I will recommend you guys to all my friends!

Shauntee Bailey  |  First Impressions 
Rating:
5.0

Chelsea and her team were incredible and made each step of the process so easy. We had never before used a storage facility with you, but now we will do so at every opportunity and will continue to recommend your services. WOW. Jay Ratliff iHeart Media

Lauren Kerns  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monsita Corbett  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

natalie rice  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Laney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ann Ohanlon  |  First Impressions 
Rating:
5.0

Impressed by the security measures.

Monsita Corbett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlean Mckenzie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Mastronardi  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bradley Boomershine  |  First Impressions 
Rating:
1.0

Website fail to process payments, multiple lockouts, multiple calls, multiple times late fees refunded. They WERE. Then the facility manager put my card on autopay without consent. That's goodbye.

brian hyer  |  Overall Experience 
Rating:
4.0

The man that waited on me when I went to pick the truck up she went above and beyond his job I really don't know his name mine is Denise Adams so you can look it up and see who waited on me during the

denise adams  |  First Impressions 
Rating:
5.0

This is a very nice storage facility. Clean units, bathrooms were clean all the time. Prices went up $10 over two years. Access hours are decent. I would definitely use this facility again

jeremiah white  |  Overall Experience 
Rating:
5.0

This is the second uhaul storage facility that I have used. This one is immaculate compared to the facility I used in Huber Heights Ohio. I almost didn't go with uhaul storage after that experience.

Brooke Rybicki  |  Overall Experience 
Rating:
4.0

The staff were very helpful

Richard Shope  |  Overall Experience 
Rating:
5.0

Friendly staff and very helpful

John Kramer  |  Overall Experience 
Rating:
5.0

This location is very well maintained. The staff are super friendly and helpful. I use them for all my rentals and wouldn’t go anywhere else.

Denise Staebler  |  Overall Experience 
Rating:
1.0

Difficult to get a hold of staff, was sent to call center when I called in asking if a lock which was left on my unit was cut off yet. Delayed my move due to previous lock still being on unit.

Vincent Wu  |  Overall Experience 
Rating:
5.0

A pleasure to deal with all at Uhaul.

Lizbeth Thornton  |  First Impressions 
Rating:
5.0

great location! Would rent here again. Helpful, kind, and professional

Zachary Gilbert  |  Overall Experience 
Rating:
5.0

Awesome team and facility.

brenda walker  |  Overall Experience 
Rating:
3.0

No Refunds. Disappointed!

Dante Carr  |  Overall Experience 
Rating:
1.0

Because of management and corporates lack of power against harassment. I called police but decided not to file a police report.

Russell Lewis  |  Overall Experience 
Rating:
5.0

Very impressed by the cleanliness and brightness of the facility.

Robert Walsh  |  Overall Experience 
Rating:
5.0

U-Haul Moving & Storage of Miamisburg

brian griesinger  |  Overall Experience 
Rating:
5.0

Outstanding storage. Good value

Francis Moudls  |  Overall Experience 
Rating:
5.0

very quick and painless great security.

Russell Lewis  |  First Impressions 
Rating:
4.0

I had no issues and thought highly of this location. Only complaint is on move out. I had 2 boxes that had been destroyed by a water leak from ceiling. They contained 2 brand new pair of work boots.

Jeff Blevins  |  Overall Experience 
Rating:
5.0

Storage unit I had was clean.

Christian Kucharczyk  |  Overall Experience 
Rating:
5.0

Yes ill always use U-Haul and always have Used U-Haul. 💕 I recomended UHaul to a gentleman just Yesterday Mr. Andrew and Staff was perfect and helpful. Thx U-Haul! 💕

DANEILIA THORNE  |  Overall Experience 
Rating:
5.0

We needed storage at the last minute on a Sunday and Uhaul was available with indoor climate controlled units. They quickly set up up and met all our needs. Recommend them highly

debra Atadero  |  First Impressions 
Rating:
5.0

Great, friendly staff and management!

Danielle Tindle  |  Overall Experience 
Rating:
4.0

Wasn't aware that the storage unit wasn't pro-rated when vacatting.

thomas nawman  |  Overall Experience 
Rating:
5.0

Rental process and storage facility were easy simple.

Kenneth Gleason  |  First Impressions 
Rating:
5.0

rocks

Dean dudani  |  Overall Experience 
Rating:
5.0

Excellent

brian griesinger  |  First Impressions 
Rating:
4.0

Overall things worked out ok.

Holly Garrod  |  Overall Experience 
Rating:
5.0

Have used this facility several times. Staff have always been very helpful and friendly. Would recommend to everyone that is moving or in need of a storage space!

Donna Brown  |  Overall Experience 
Rating:
5.0

Great team and amazing job even with systems being messed due to the most recent storm. Great job and I'll always recommend your facilities

Kenneth Price-Powers  |  First Impressions 
Rating:
4.0

Zzzzzzzzzxxxxxxzzzzzzzxxo

william church  |  Overall Experience 
Rating:
5.0

It took a little long to sign up and check out for a unit, but the one helping me was new, so considering that, it wasn’t too bad. Everyone was very nice there

Cheryl Conrad  |  First Impressions 
Rating:
5.0

Helpful staff, clean and secure units! Would definitely recommend to any one who wants to rent a storage space!

Matthew Kollister  |  First Impressions 
Rating:
4.0

Very helpful and friendly

Jon Naugle  |  Overall Experience 
Rating:
2.0

I reserved self-storage unit back on 4-18-19 (Conf. #: 869086-00101964) for Move-in on 5-9-19. When arrived found that my reservation/order did not hold the storage unit or rate quoted. Paid higher!

Timothy Large  |  First Impressions 
Rating:
5.0

Customer service guys were excellent and very helpful.Storage unit is spacious and clean. Flatbed at door are a Plus!! Would highly recommend this place!

Donna Brown  |  First Impressions 
Rating:
4.0

Nice and helpful employees

Jon Naugle  |  First Impressions 
Rating:
5.0

Excellent service and a very clean facility!

Shay Brunderman  |  First Impressions 
Rating:
1.0

Horrible service! I called the 800 number to complain in detail about the service!

Kevin Hartley  |  First Impressions 
Rating:
5.0

Very understanding and helpful staff

jason hobbs  |  First Impressions 
Rating:
5.0

Great service 👍

Pamela Powell  |  Overall Experience 
Rating:
5.0

The reason why we left was my daughter moved out. We knew we were only going to use it a short time. Thanks

Jane Walling  |  Overall Experience 
Rating:
5.0

Friendly and helpful

William Goddard  |  Overall Experience 
Rating:
5.0

Pleasant helpful staff. Clean and secure storage.

Andy Bailey  |  First Impressions 
Rating:
5.0

Thank you

terica jones  |  Overall Experience 
Rating:
5.0

Was very helpful.

Sherry Gibson  |  First Impressions 
Rating:
5.0

Clean and easy access

Chester Aney Jr.  |  Overall Experience 
Rating:
5.0

Very friendly and prompt service

Roxane Palmer  |  First Impressions 
Rating:
5.0

Very friendly staff and extremely helpful.

nicholas lake  |  First Impressions 
Rating:
5.0

Great Staff ,Especially Chelsea very helpful an commited to running a great storage location thank you. Tony Haught

TONY HAUGHT  |  Overall Experience 
Rating:
5.0

Very professional

brian larkin  |  First Impressions 
Rating:
5.0

Nice place.

Lisa Staggs  |  Overall Experience 
Rating:
3.0

We were charged more per mile for truck then we were told and didn't find out till we paid. The lock for building have been messed up so we haven't been able to access building during proper hours.

Montie Jacobs  |  First Impressions 
Rating:
5.0

Staff at the Miamisburg location is very nice. Facility is extremely clean. Hope to not need storage space again, but if I do, I would go back.

Brenda Siebert  |  Overall Experience 
Rating:
2.0

I was in jail and I was told by someone on the phone would keep my things until December I come home to discover that you guys sold my stuff for $37 and I have absolutely nothing thanks so much

katie pipton  |  Overall Experience 
Rating:
4.0

Very pleased with the uhaul rep that assisted me.

denise cocks  |  First Impressions 
Rating:
5.0

We were only there for a couple months but was very clean and secure.

David Davis  |  Overall Experience 
Rating:
5.0

Excellent Service as usual I run in many times I've never had no problems U-Hauls the best

james massey  |  Reservation 
Rating:
5.0

Fast and friendly

William Goddard  |  Reservation 
Rating:
5.0

THANK YOU CHELSEA

Alan Taylor  |  Overall Experience 
Rating:
5.0

Had a very good experience. Would reccomend to anyone with no problem.

francis woodyear  |  Overall Experience 
Rating:
5.0

Professional and friendly

William Goddard  |  Reservation 
Rating:
5.0

My storage needs were met with Uhaul! They had everything I needed, and everything was convenient.

alan caulley  |  Overall Experience 
Rating:
4.0

Thanks

jermaine lovell  |  Overall Experience 
Rating:
4.0

It was frustrating to call a out-of-town number and to be transferred several times to get to the local number.

Gayle Harris  |  Overall Experience 
Rating:
5.0

Very professional and were able to answer all of our questions.

brian tuley  |  Reservation 
Rating:
5.0

By far the best maintained and cleanest storage facility around, also a GREAT value!

William Plunket  |  Overall Experience 
Rating:
5.0

Friendly staff and easy access. The temperature control is perfect. Very clean and security is awesome.

David Davis  |  Reservation 
Rating:
5.0

I appreciate the cleanliness and security system in protecting my personal items. The staff has always been extremely friendly and helpful and very willing to accommodate me. Thank you so much!

Tina Martin  |  Overall Experience 
Rating:
5.0

great service

grant albrecht  |  Overall Experience 
Rating:
4.0

The only thing that bothers me is that I was under the understanding that I would be able to get a refund if I got my storage unit empty earlier than the month and then I find out on the day I move no

keri jones  |  Overall Experience 
Rating:
5.0

My son and fiance moved out of state and used two of your moving crates, the savings was HUGE compared to the popular movers, I'm going to use Uhaul when I move in a couple years!

Lynette Hoffman  |  Overall Experience 
Rating:
5.0

They are the best in costumer service satisfaction

Antonio Buquer Sanchez  |  Overall Experience 
Rating:
5.0

Awesome facility!

Jessica Owens  |  Overall Experience 
Rating:
5.0

I had no problems and was helped quickly and easily.

DEBORAH MCINTOSH  |  Reservation 
Rating:
4.0

When paying for 24hr access, limiting the access point to a single wide door really limits my ability to move larger items. Suggest adding security protocol to the badge swipe to allow double door use

Steve Kocis  |  Overall Experience 
Rating:
5.0

G

RUSSELL KOFOED  |  Reservation 
Rating:
5.0

My family and I had been in an apt fire & the Uhaul employees were very compassionate and kind to us. Couldn't have asked for better service!

Donna Brown  |  Overall Experience 
Rating:
4.0

Excellent helpful staff. Limited only by the hours they can provide.

BRIAN HOLLINGER  |  Overall Experience 
Rating:
5.0

Everything was excellent, staff was always friendly

steve withrow  |  Overall Experience 
Rating:
5.0

They did everything great and were always helpful with any and all questions that I had

Anna Weisman  |  Overall Experience 
Rating:
5.0

Friendly helpful staff. By far, our favorite UHaul Rental dealership.

Bruce Luneke  |  Overall Experience 
Rating:
5.0

People were friendly and knowledgable.

Tanner Grindel  |  Reservation 
Rating:
5.0

Helpful and friendly staff.

Linda Roth  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and customer friendly. They seem to enjoy their jobs also.

ron farrier  |  Overall Experience 
Rating:
5.0

Everyone there was very friendly and professional. I’ve used this facility for truck rental and storage. Highly recommend!

KIMBERLY MERCADO  |  Overall Experience 
Rating:
4.0

Great manager and staff

RAYMOND MILBY  |  Overall Experience 
Rating:
4.0

need later hours

Brian Laravie  |  Overall Experience 
Rating:
5.0

Great facility and even better staff. Everyone was professional and friendly. Staff was very helpful when renting a truck and locker for a cross country move.

Mark Casey  |  Overall Experience 
Rating:
4.0

We were always well received by the employees. The lights went out while we were in our storage before we were finished recently, but that's the only incident we ever had.

james sharp  |  Overall Experience 
Rating:
5.0

Love the staff

Tiffany Moon  |  Overall Experience 
Rating:
4.0

Moving in was easy and the move out process was easy also. Friendly staff.

Larry Pippen  |  Overall Experience 
Rating:
5.0

Excellent customer care services!

MOSES TAIWO  |  Overall Experience 
Rating:
4.0

Do something about the mice! Make tenants have their bait station refilled periodically. I was there for 18 months and no one ever offered to maintain it. I cleaned up mouse droppings upon move-out.

johnna Brough  |  Overall Experience 
Rating:
1.0

Will never use uhaul again and will advise everyone I meet to do the same I don’t know how your still in business if the customer service I received is normal I cancelled my storage the same day

BARTON KENYON  |  Overall Experience 
No reviews have been submitted for this location.

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