1019 Central Ave
Metairie,
LA
70001
(Located at Central Ave just 2 blocks of of Airline Hwy, Located on Central Ave between Airline Hwy and Jefferson Hwy)
1019 Central Ave
Metairie,
LA
70001
(Located at Central Ave just 2 blocks of of Airline Hwy, Located on Central Ave between Airline Hwy and Jefferson Hwy)
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There is a damage charge on my receipt . When I left the truck I took pictures. No Damage.
Edward A
Rating:
5.0
Very friendly staff
Steven Y
Rating:
2.0
The cable for the rear door spring failed and wouldn’t close. So we had to wait 4 hours for roadside assistance to come which wasted a full day of moving.
Never ever will I rent with U-Haul again.
Christian G
Rating:
5.0
Customer did not leave a comment.
JOHN B
|
Overall Experience
Rating:
5.0
It was a good experience, and I would use U-Haul every time.
Steve T
Rating:
5.0
Customer did not leave a comment.
John P
Rating:
5.0
The manager was able to assist us when we had trouble with the online check-in after hours. She went above and beyond.
Terry B
|
Overall Experience
Rating:
5.0
Thanks for making the process smooth and easy.
luis r
Rating:
4.0
Customer did not leave a comment.
Roger F
Rating:
5.0
Customer did not leave a comment.
Andrew T
Rating:
4.0
Quick,efficient, knowledgeable staff, very satisfied with my rental.
ronald e
Rating:
5.0
Check in was smooth and painless-- unlike the last two truck rentals at other centers.
I had an exceptional customer experience
Keith T
Rating:
5.0
Customer did not leave a comment.
LARRY M
Rating:
5.0
Customer did not leave a comment.
Natalie O
Rating:
5.0
Customer did not leave a comment.
Danny B
Rating:
5.0
Customer did not leave a comment.
Pernell M
Rating:
5.0
The best service
HECTOR P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jorge r
Rating:
5.0
This is the best U-Haul I’ve ever experienced! Not only were they very helpful, courteous, and knowledgeable,Julie went the extra mile, helping me carry things to my car from the rental, and then jumpstarting my car when it wouldn’t start. This is not only a good U-Haul, These are good people who like what they do and value to customers as people just like them.
allison w
Rating:
5.0
super friendly check in Lady. Can’t recall her name but she has long auburn hair. so nice!
deanna m
Rating:
5.0
Customer did not leave a comment.
Eileen C
Rating:
5.0
I was happy with the customer service, the cost of rental, the condition of the vehicle, and the ease of completing the entire process of signing out and in.
leon k
Rating:
5.0
Always a fun crew the two lovely ladies were kind and helpful!
GEORGE M
Rating:
5.0
This is the best facility of them all!!
dawn b
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Josh M
Rating:
5.0
N/A
LaVerne T
Rating:
4.0
I was amazed at how expensive it got. The price increased every year; but I guess that's what happens when we have idiots running the country.
robert l
|
Overall Experience
Rating:
5.0
Amy is great!
Victor L
|
Overall Experience
Rating:
5.0
Amy was very understanding she made our experience exceptional.
Thx!
INGRID F
|
Overall Experience
Rating:
5.0
The guys were all accommodating and friendly, making the experience enjoyable in all its aspects.
Thank you
Andrea D
Rating:
5.0
Great people. Safe clean and nice cool building.
Bobbie O
|
First Impressions
Rating:
5.0
Everyone was very friendly
Sheena W
Rating:
5.0
Customer did not leave a comment.
Bridget C
Rating:
2.0
The girl who rented the vehicle didn't know what she was doing. She couldn't even find the Burbank U-Haul return facility in her system. That Burbank location is their main vehicle rental yard and has been there for decades.
JERRY R
Rating:
5.0
The staff and truck were great.
I did have to drop off after hours and had trouble with the online return.
allison w
Rating:
5.0
Very fast & easy service. No issues at all
Denis J
Rating:
5.0
Customer did not leave a comment.
Kim B
Rating:
3.0
Make sure the extra.equment in ready or in the truck.
Sheree B
Rating:
5.0
If rented at least 3 times recently. I always receive excellent customer service. I have rented all three Ford GMC and Ram cargo Vans and I would say the Ram is by far the best. Thanks
Donald S
Rating:
1.0
The Lady who I dealt with in my opinion she was racist . She took my picture, called my wife to verify I’m renting the van. Her tone was giving racism, do you have a major credit card. I didn’t see her interact with the white customer that was before me.
Deron A
Rating:
5.0
The staff was wonderful, the equipment perfect and the bathroom spotless!
Richard D
Rating:
5.0
Amy is an excellent store manager. She is friendly & courteous. She is always smiling. Her staff are all a very good team. I will miss them all.
nicholas d
|
Overall Experience
Rating:
5.0
Staff on site had difficulty confirming my reservation, ultimately after several minutes realized she was looking at the wrong date. Also, upon leaving she could not pull up screen to print a hard copy of final receipt. Gentleman at check in was very thorough and did an excellent job. Regardless of delay at check in and out, I have a storage at this facility and have rented vans previously and will continue to do so.
BRUCE N
Rating:
5.0
Customer did not leave a comment.
felipe c
Rating:
5.0
This is our second time renting at this location. The staff made it quick and easy. Amy and the staff remembered us and seemed genuinely happy to see us again. They are a high reason that we came back!
Michelle C
|
First Impressions
Rating:
5.0
appreciated the staff cooperation, and friendly presence
Murphy D
|
Overall Experience
Rating:
5.0
The mileage allowed wasn’t enough to drive from location to loading location to unloading location to drop off location. It wasn’t even enough to drive from pick up to drop off. There wasn’t any warning about mileage charge either
LOWELL M
Rating:
5.0
Customer did not leave a comment.
Marc A
Rating:
5.0
The staff were friendly and helpful. The facility was very clean. I was there for almost 10 years and very satisfied.
JOSEPH C
|
Overall Experience
Rating:
5.0
customer service was on point! Nothing I can think of 👍🏾
leonard s
Rating:
5.0
The desk clerk gave me the best experience of visiting any type of rental vehicle place I have ever been..
Her upbeat personality knowledge about the equipment and her smile
I will most definitely recommend and visit again
Tiffany J
Rating:
5.0
Customer did not leave a comment.
STEPHEN C
|
Online Move In
Rating:
1.0
Raised prices to much/to often. Too expensive
MAC V
|
Overall Experience
Rating:
5.0
Amy was great! She answered all my questions and was very knowledgeable about the vehicle and rental process. There was also a young man who I spoke to on the phone (sorry, for not remembering his name) and he was also very friendly and professional.
Allison K
Rating:
5.0
Customer did not leave a comment.
CYNTHIA B
Rating:
5.0
Customer did not leave a comment.
destinie t
Rating:
5.0
Customer did not leave a comment.
James A
Rating:
5.0
Customer did not leave a comment.
NATALIA S
Rating:
5.0
Customer did not leave a comment.
Jonathan W
Rating:
5.0
Everything went well.
Lubertha B
Rating:
5.0
Let the customer know that certain truck doesn’t have the ramp to load your furniture inside
DEVOSHIA G
Rating:
5.0
Customer did not leave a comment.
Donald S
Rating:
5.0
Customer did not leave a comment.
Jason S
Rating:
5.0
Customer did not leave a comment.
RHONDA N
|
First Impressions
Rating:
5.0
Amy and all the people there were so helpful and understanding. I started out renting with Miss Laura and she was awesome but from what I hear she moved up and made sure to make sure the place was taken care of by Amy and it s ems to be in great hands.
merry j
|
Overall Experience
Rating:
5.0
Nothing I can think of. Great staff!
Jonathan B
Rating:
5.0
Went in yesterday the guy at the front counter was awesome. Not sure his name but he did an amazing job. And the lady that was with him did a good job. They were very professional and welcoming.
KIMBERLY S
Rating:
5.0
Customer did not leave a comment.
TAMMY C
Rating:
5.0
Great Job Julie. We'll done.
mike g
Rating:
5.0
Customer did not leave a comment.
frank b
Rating:
5.0
Customer did not leave a comment.
TAMMY C
|
First Impressions
Rating:
5.0
Friendly helpful staff and great location!
Brandon T
Rating:
5.0
These are the most professional, honest and funny people I have ever seen in a business. They are awesome.
Lisa T
Rating:
5.0
Get the UHaull APP to work correctly so I can check in. I waited on the line on my last two rentals on 10/15/23 & 12/17/23 for customer service to assist the hold time averaged an hour.
Lee R
Rating:
4.0
The keys were not in the lockbox and had I not pulled over before leaving to double check that the equipment (appliance dolly) was in the truck and driven to our pick up we wouldn't have had anything to move the furniture with. I found this to be very unsatisfactory.
ANDREW M
Rating:
5.0
Customer did not leave a comment.
FREDERICK K
Rating:
1.0
I didn’t move out on the 11th. I moved out days before that. The manager was rude, disrespectful and inconsiderate. I felt violated in many different ways.
lloyd j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Desmond S
Rating:
4.0
The truck ran beautiful.
Would have been easier to pick it up at another location. Guess I should have asked.
Good enperience.
Gary M
Rating:
5.0
Customer did not leave a comment.
Edgardo V
Rating:
5.0
The staff was amazing and very professional....and understanding of my needs on what I wanted....
Nicole j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
donn g
Rating:
5.0
Customer did not leave a comment.
John B
Rating:
5.0
Customer did not leave a comment.
Lawrence V
Rating:
5.0
Customer did not leave a comment.
Matthew C
Rating:
3.0
Customer did not leave a comment.
Cailee V
Rating:
5.0
great experience, easy
Rockne H
Rating:
5.0
The ladies working the counter and check in etc were very courteous and helpful
Melissa R
Rating:
3.0
Not have your employees speak badly about the customer's wives to the husband behind her back. Not judging a woman who was already grieving and upset because of a miscommunication with your policy and calling her rude because of it.
Byron M
Rating:
5.0
This location is the BEST .
Amy M
Rating:
5.0
Everything was great but you do need more room on the app to submit photos for damages that need to be reported before you use the truck also, I wanted to make sure all that was there before renting was covered. I did rent it last minute and it was an excellent rental and Gavin was spectacular! Thank you , Elsa Chesnut
Elsa C
Rating:
4.0
Customer did not leave a comment.
Vincent C
|
Overall Experience
Rating:
5.0
Customer service was excellent. This location also has storage units. This location had very clean truck. Stays open till 7pm and easy to find.
Kathleen G
Rating:
5.0
Amy and staff are great !!!
I would highly recommend and use dem again, ya heard
Victor L
Rating:
5.0
Great customer service! The price for my rental was way under budget! Keep up the great work! Will definitely use them again in the future!
Tiffini T
Rating:
5.0
Customer did not leave a comment.
John B
Rating:
5.0
Customer did not leave a comment.
Ariel B
Rating:
5.0
Customer did not leave a comment.
KERRIONNE W
|
Overall Experience
Rating:
5.0
My pleasure and staff was super nice and helpful 🥰
JASAMINE J
|
First Impressions
Rating:
5.0
Customer service is really great! Second time I have rented from this location and the staff is fantastic!
terri t
Rating:
5.0
Best Uhaul location I have ever used. Very perfect
Andrew J
Rating:
5.0
Whole team is professional and it makes renting a van o so easy with the app. I will be back.
Nicole O
Rating:
5.0
The staff was friendly very supportive on explaining the end out of coming and going to the storage,the boxes and other items that you need on sight to buy and rent, I already recommended family and friends to use U-Haul storage.
MARY S
|
Overall Experience
Rating:
5.0
Amy and team were helpful and courteous. I will definitely use their services again!
lee r
Rating:
5.0
Perfect services; nothing to improve
🌟 🌟 🌟 🌟
Eric J
Rating:
5.0
Customer did not leave a comment.
DONIELLE W
|
First Impressions
Rating:
4.0
Explain the rental process in more detail.
terri t
Rating:
1.0
Amy Murphy who is the manager was beyond rude and very unprofessional. It’s to much to type but if you will call me I’d be more than happy to go info details 504-252-5562
travis a
Rating:
5.0
Amy and the staff are excellent! If I need storage or a truck/van rental in the future I will definitely be using them again.
MICHELLE C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEBORAH S
Rating:
5.0
The general manager was great! thank you so much!
Ligia L
Rating:
3.0
The truck was clean but seemed to have trouble shifting therefore burning lots of gas. The lock provided for the rear door did not work.
Keith D
Rating:
5.0
Customer did not leave a comment.
kevin s
Rating:
5.0
I was happy with everything. The staff was very helpful.👍
lisa d
Rating:
5.0
Customer did not leave a comment.
Cameron G
Rating:
4.0
Customer did not leave a comment.
David B
Rating:
5.0
Customer did not leave a comment.
SHARONDA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicholas C
Rating:
5.0
Customer did not leave a comment.
Anna B
Rating:
5.0
I've been a client since 2008, I appreciate it. Was always a Pleasure. Thanks
TYRONE A
|
Overall Experience
Rating:
5.0
Had the opportunity to use a new model van and it was excellent. So was customer service coming and going. Definitely using this location in the future.
Eric B
Rating:
4.0
Customer did not leave a comment.
Nicholas C
Rating:
4.0
Customer did not leave a comment.
ed g
Rating:
5.0
Amy & Derek we’re so helpful & so nice!
daesha p
Rating:
5.0
Great staff and please with over all rental process.
Telameckus a
Rating:
5.0
Customer did not leave a comment.
MARIANNE V
|
Overall Experience
Rating:
4.0
Wet nice employees, very helpful in every way
JEFF P
|
Overall Experience
Rating:
1.0
Everything was wonderful nice and clean, and the employees was amazing. I will recommend.anyone to go there.
ESTELLE E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
PATRICK M
|
Overall Experience
Rating:
5.0
The staff is courteous and professional
john H
|
First Impressions
Rating:
5.0
Great customer service! The space is clean inside and out and feels very safe.
Maria C
|
Overall Experience
Rating:
4.0
Helpful Wirkers nake ALL the difference..
BESSIE T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
PERRY B
|
First Impressions
Rating:
5.0
The process was easy. Amy was extremely pleasant and helpful. I will definitely recommend to friends and family.
NATHANIEL B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
michelle b
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
velda w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LEKECIA C
|
First Impressions
Rating:
5.0
My storage was great only a little over priced
William O
|
Overall Experience
Rating:
5.0
The staff was very helpful and friendly!!!
Nikita A
|
Overall Experience
Rating:
5.0
The clean area and how friendly the staffs was.
MARY S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tanya A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
aregil b
|
Overall Experience
Rating:
5.0
The staff, especially Amy Murphy, were all professional and friendly and most importantly extremely helpful!
CHARLES H
|
Overall Experience
Rating:
5.0
Long time customer
No problems ever
MICHAEL C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Regina O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
torien c
|
Overall Experience
Rating:
5.0
I love how clean the facility is at all time. The staff is very friendly. I would recommend this place to everyone.
Alberta A
|
First Impressions
Rating:
5.0
I’ve had no problems with the 2 units I rent. They keep an eye out on all those who enter the building.
SUZANNE B
|
First Impressions
Rating:
5.0
Staff was very friendly and helpful.
Evangelina J
|
Overall Experience
Rating:
5.0
Everyone was very helpful and friendly. I would definitely use this facility again.
Shawn N
|
Overall Experience
Rating:
5.0
Staff was polite and helpful
DARRYL B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Luz S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Renne S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JUSTIN C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TERRENCE M
|
Overall Experience
Rating:
5.0
The people were amazingly helpful and friendly! Ms Murphy went above and beyond to be helpful!
CHARLES H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
HENRY G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
INGRID F
|
First Impressions
Rating:
5.0
The staff was very professional and nice.
Myriam D
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
camelie T
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
jamayca f
|
Overall Experience
Rating:
5.0
I contacted several locations and received less than stellar service for my long distance move and storage. The person I spoke with at this location was awesome, and did what she could to get me a unit that would work for me. I wish I remembered her name. But all the kudos are to her, thank you!
Rebecca C
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Gelescia C
|
Overall Experience
Rating:
2.0
Horrible servicio don’t come here
CESAR V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vali T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLIAM C
|
Overall Experience
Rating:
5.0
Very knowledgeable. Best service and super clean.
DELINDA D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
vera w
|
Overall Experience
Rating:
5.0
I would choose this storage facility over and over again I mean clean and soooo comfortable I would refer everyone I was extremely pleased thanks again🙂
LATOYA K
|
Overall Experience
Rating:
1.0
They immediately sold my storage without me even knowing behind one months rent but when I called to pay the next month they told me they couldn’t take it fxx this storage wouldnt recommended no one if your struggling and had death in your family
lakenya h
|
Overall Experience
Rating:
5.0
My one and only issue was that they were busy with several customers in the store/office, but while there were at least 2 employees working, only 1 was dealing with customers. Had the other employee helped customers in the store, the wait would not have been as long.
Bee T
|
Online Move In
Rating:
5.0
I love Ms Amy and Ms Laura over at the Central Ave location, these 2 women were tons of HELP EVERY TIME THANKS SO MUCH GUYS
Erica C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STACEY B
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
PAIGE D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marcus F
|
Overall Experience
Rating:
5.0
No complaints at all….. except for the rate increases. Price drove me away.
Patrick M
|
Overall Experience
Rating:
3.0
Some staff was not friendly or attentive. Very nonchalant and slow to respond to the customer.
kenya j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dominique P
|
First Impressions
Rating:
5.0
Pleasant experience.
LUCILLE O
|
First Impressions
Rating:
1.0
One of the locations that I used charged me twice.
brittany j
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
WAYNE R
|
First Impressions
Rating:
5.0
Amy Murphy in Metairie, Louisiana, was so friendly, polite, and helpful. Moving is so stressful, but it was a stress reliever to work with her!!!
Mary B
|
First Impressions
Rating:
5.0
Staff friendly and helpful. Entire facility very clean.
Access easy, elevator always working, hand carts available for ease of storing or removing.
If I need storage in the future I will definitely return.
Lynne K
|
Overall Experience
Rating:
4.0
You guys need a MAP on the wall or elevator door or something somewhere lol... I was looking till I realized 2445 was on the second floor lol.
Christopher M
|
Online Move In
Rating:
5.0
Great location, rented a storage unit for 4 months, didn’t got mold on my belongings. Staff was helpful and helpful. The facilities were always clean and the temperature on the second floor was always perfect. Highly recommended!
RAYMOND D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jonnae T
|
Overall Experience
Rating:
5.0
Central Ave UHaul is Awesome! They made our experience moving our furniture into storage after Hurricane IDA as Easy as possible! Thanks Laura!
David H
|
Overall Experience
Rating:
5.0
The staff are friendly and helpful, explaining the process and pointing out features I would have missed. The facility is very clean and appears well maintained.
Paula E
|
First Impressions
Rating:
5.0
The staff is great!
Patrick P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hector P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
eleonore w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daysia C
|
Overall Experience
Rating:
5.0
Staff is super helpful and pleasant.
Sunny C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chrita T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
samuel m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHARENA D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lorri G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Oliver B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CRUSITA T
|
Overall Experience
Rating:
5.0
Laura is tops. Very helpful, considerate and personable. Can't be beat. She's a true asset to UHaul. And the employee outside swept up the broken glass we dropped immediately with no complaint. Loved my experience with UHaul on moving in.
Juanita G
|
First Impressions
Rating:
5.0
Laura, Amy from front desk was awesome as well as Cleaner Pearl. Laura was so thorough I'm helping me & practically saved my life concerning moving hiccups. She was very soothing in her voice, professional and just down to earth nice making my moving experience soooo pleasant with Uhual. Amy was so helpful and I enjoyed her help and Personality. Pearl was just cleaning and sweeping away making and keeping floors tidy. Really awesome staff & my 1st time doing business at this location. I would highly recommend to others.
Tara B
|
Online Move In
Rating:
5.0
Everyone in this location is very nice and really helpful
Thanks you guys for your help and service
amber F
|
Overall Experience
Rating:
5.0
All employees we interacted with were amazing, friendly and extremely helpful!!
Erin M
|
Overall Experience
Rating:
3.0
Was cool.
NORMAN G
|
Overall Experience
Rating:
5.0
Laura Hudson is fantastic! Goes above and beyond to help customers.
Emily H
|
Overall Experience
Rating:
5.0
I moved out on the 6th. Other than that everything was good.
I left a few shoes due to rat holes
Edith K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paige D
|
First Impressions
Rating:
4.0
The storage units could have been better lit or electrical outlets available so that I could have supplied additional lighting. Other than that the facility and personnel were great. Laura Hudson, “The GM”, is great to work with.
Patrick P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRIDGET L
|
Overall Experience
Rating:
5.0
This is the cleanest U-Haul place that we have used across the city. The manager is extremely nice and professional. Love love love!!!
Kimberly T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LORI H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carlos D
|
Overall Experience
Rating:
5.0
I rate my experience with u-haul as excellent. I generally delivered my payments to the office. Everyone was always very friendly. The items in the storage belong to my son so I rarely entered the storage. Thank you!!!
Rhoberta P
|
Overall Experience
Rating:
5.0
There was a minor problem at first but this team made sure everything was handled professionally and promptly I’d rate 10 stars if I could thank yall so much
DARREIL C
|
Overall Experience
Rating:
5.0
The worker was excellent!! Very helpful
LASHARA A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Beau C
|
Online Move In
Rating:
5.0
The GM was amazing and knowledgeable. She was on top of our needs. Throughout my units rental she was definitely the reason why everything went by so smooth. Thank you for your professionalism and caring manner. Even though hurricane Ida was an issue the GM and her staff went above and beyond.
ROSLYN M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
CHARLES H
|
Overall Experience
Rating:
5.0
Thank you for an easy move in experience!
JO A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kashante j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAWRENCE M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
paula r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Troy B
|
Overall Experience
Rating:
5.0
A little bit pricey but the staff is very friendly, efficient, and helpful. The facility is very clean well maintained.
Ronald C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jack M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
deanna H
|
First Impressions
Rating:
5.0
Laura is very nice and helpful. Thank you
SHELLEY N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GARY M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Pandarian B
|
Overall Experience
Rating:
5.0
You were kind and helped us with a large last minute deal on a 20 foot truck on a move years ago and I will always remember you for that. Another fantastic experience with Amy and Velvet yesterday!
Mckenzie L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
OSCAR F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tanya D
|
Overall Experience
Rating:
4.0
Paying extra for 24 hours of access is a bit much and the the locks used cannot be used elsewhere makes them a waste of money. Temperature control was on but still sweating occurs when inside the unit just standing. Paid $150 plus lock and 24 access. Also the trucks take up too much space so one must checkout then get into vehicle to enter and exit grounds.
Tania S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
chris d
|
Overall Experience
Rating:
5.0
Ms Laura is the GREATEST I will give her a 5 star plus more! She really knows her stuff, she was very helpful!
Erica C
|
First Impressions
Rating:
5.0
Hats off to the staff that works there. They were great in helping me get in and out. Very nice ladies.
thaddeus p
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tania S
|
First Impressions
Rating:
5.0
The two women who helped me at the storage building went up and beyond they were great
THEODORE K
|
First Impressions
Rating:
5.0
Great staff!! Extremely helpful & friendly. Went out of their way to ensure my grandmother and I were satisfied and safe with our entire U-Haul experience.
Anna S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Eugenia H
|
Overall Experience
Rating:
5.0
Laura and her staff were very helpful, efficient and friendly!
I would absolutely recommend to someone.
LAURI Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Velvet G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Heather O
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Antonio C
|
First Impressions
Rating:
5.0
Great staff.
WALTER B
|
Overall Experience
Rating:
5.0
Your staff was very helpful and I was a 100% satisfy
PENNY B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anika W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
thaddeus p
|
First Impressions
Rating:
5.0
Staff was always helpful and friendly.
asa p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAX F
|
Overall Experience
Rating:
5.0
I still have two storage rooms with this same U-Haul. I closed out two of four storage rooms.
PATRICIA W
|
Overall Experience
Rating:
5.0
Laura, who helped me start my rental unit process, was available throughout the entire time I had a storage unit. I cannot comment enough about how helpful, friendly, and kind she was during my rental stay. She even came out and helped direct me when I was backing up to load up. I would definitely recommend and use this place again.
Stefanie B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shannon G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kelley S
|
Overall Experience
Rating:
5.0
I've been at this Storage facility for a year and the manager Laura has been consistently helpful, available for inquires and overall a courteous and efficient leader of her team and customers.
Great experience!
Pamela W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
monique b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Osmar P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia W
|
First Impressions
Rating:
4.0
Honey, the young lady who helped us, made the experience easy.
Camilla F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
annette b
|
Overall Experience
Rating:
5.0
The Manager was awesome. Profesional, sweet, helpful, patience, and a wonderful person.
Ifrail A
|
First Impressions
Rating:
4.0
Still renting there; changed storage Unit for more space.
BESSIE T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Billy B
|
Overall Experience
Rating:
3.0
Automated billing system did not alert me before payments were due. It only sent messages after the bill was due and late fee was active. That’s just terrible business and I will avoid U-Haul because of it
Michael J
|
Overall Experience
Rating:
5.0
Laura and her crew were always friendly and greeted me by name. They even asked how my dog was doing. The facility was so clean you would think it was the grand opening; unbelievably clean. Their staff changed my views of U-Haul to a top of the line business that I will always recommend to anyone needing a rental truck and/or storage facility. *****
WILLIAM H
|
Overall Experience
Rating:
5.0
Moving just after Hurricane Zeta sent its100 mph gusty eye through our New Orleans (Metairie) neighborhoods, was quite a challenge. But Laura Hudson worked hard (on Hurricane-induced power-lost computer systems, and a no-lights, no-elevator building) to find me a GROUND FLOOR unit, so we didn't have to try to carry 45 pieces of Office Furniture up to the 2nd floor. She was helpful in many other ways, too, so I can't compliment her enough.
LOUIS E
|
First Impressions
Rating:
5.0
nc
BESSIE T
|
First Impressions
Rating:
5.0
I rented a truck and was given a coupon for a free month. I than started doing internet search reviews for the highest costumer rated location. Ms. Laura location stood out.
Believe me, the rating are correct.
Clyde A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Leyda B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alain D
|
Overall Experience
Rating:
5.0
The owner ms. Laura went ABOVE & BEYOND! We’re refugees from Hurricane Laura & she made us feel right at home! She Made our transition from Lake Charles to her facility as easy as possible. I can’t say thank you enough to her an uhual!
Abbi G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alain D
|
First Impressions
Rating:
5.0
courteous, attentive and most helpful if any issue arose.
MURPHY D
|
Overall Experience
Rating:
5.0
I had a great experience. However, my work schedule rarely aligned with my access hours. I am pleased with my experience and would recommend this location to others
rob s
|
Overall Experience
Rating:
5.0
No complaints. Keep up the good work.
Dejean P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
keith h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PAULETTE M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WAYNE M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KIM G
|
Overall Experience
Rating:
4.0
used unit as business storage, had to move out due to Covid-19 business decline.
SHAWN S
|
Overall Experience
Rating:
5.0
Laura was professional and always helpful. Her staff was always courteous and knowledgeable. I was very pleased with U Haul.
Theone d
|
Overall Experience
Rating:
5.0
Customer service was very kind and courteous
deborah m
|
First Impressions
Rating:
1.0
Nice and clean facility. Only had an issue when moving out I was apparently given the wrong keys to the lock on my storage costing me $85.00 and two hours of my time to have a locksmith remove the lock. I just felt that it shouldn’t have been on me to cover the cost if I was issued the wrong keys. Management was no help at all and told me that if I had a locksmith come out she would have to supervise him to ensure no damage to the storage (also verified that she was the manager of the facility). When the locksmith arrived she appeared to be busy but never acknowledge the fact that I was standing there with the locksmith man. I walked outside where I saw another associate and asked if she had a moment to monitor the locksmith man to ensure there was no damage and she informed me that usually they don’t monitor work of the locksmith and that we could proceed with the process of removing the lock. Manager who did know that the locksmith man was on site never appeared even through out her emphasis that we needed to be monitored. The entire situation to me was handled poorly and I’ll never return my business to this facility again.
Danny N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RODNEY P
|
First Impressions
Rating:
4.0
service was fine
Duaine D
|
Overall Experience
Rating:
4.0
The only disappointing fact is that I was told that I would be charged $40.00 to place trash into your dumpster because it is so small. I had to travel to a city dump making two separate trips.
LEROY W
|
Overall Experience
Rating:
5.0
Laura is my person. So helpful, positive, and funny. She was really effective and explained everything and anything I needed to know about renting a unit! Highly recommend her and this location.
Erica W
|
First Impressions
Rating:
4.0
courteous, Friendly, effective management and Services.
BESSIE T
|
First Impressions
Rating:
5.0
Staff and the manager were excellent! Very nice, and very helpful!!! Thank you! You
Blanca B
|
Overall Experience
Rating:
5.0
Thanks
darrell d
|
Overall Experience
Rating:
5.0
Laura was very kind.
Valerie S
|
Overall Experience
Rating:
5.0
The current staff is very involved and knowledgable. In the recent past I had been downright ignored by staff. Very nice facility, clean and organized.
Phyllis G
|
Overall Experience
Rating:
4.0
N/A
Chelsea M
|
First Impressions
Rating:
5.0
She handled my switching and then deciding not to switch units with grace. However, the free month seems to have disappeared from my payment account due to the switches...
Philana O
|
First Impressions
Rating:
4.0
NA
LUCIANA M
|
Overall Experience
Rating:
5.0
The customer service at this location was much better than at the location where I picked up the U-Haul. The a sales associates were professional and helpful.
EVA N
|
First Impressions
Rating:
3.0
Everything was fine for the exception of my unit. It was located in a shaded corridor, but when it rained it held water for several days and was a haven for mosquitoes and other insects.
Felicia W
|
Overall Experience
Rating:
5.0
All of the ladies were courteous and informative.
Sherman D
|
Overall Experience
Rating:
5.0
the place is so friendly and accommodating.
James F
|
Overall Experience
Rating:
5.0
Ok
adnan h
|
Overall Experience
Rating:
5.0
well maintained, secure, and easy to use. Had two large storage units used as holding until new home ready.
Anthony W
|
Overall Experience
Rating:
4.0
Location is convenient & well maintained. It's tight to get into parking area & often unused large trucks are parked closest to the storage entrance making it more difficult to park and move in/out.
CANDICE A
|
Overall Experience
Rating:
5.0
This was an awesome experience please feel free to use this storage.
Shawanda S
|
Overall Experience
Rating:
5.0
Thank you.
JENNIFER L
|
Overall Experience
Rating:
5.0
The Uhaul Representative was very polite and help and explained the whole rental process to me.
Telameckus A
|
First Impressions
Rating:
5.0
Lillie is the best! She's very sincere and helpful.
tara a
|
First Impressions
Rating:
5.0
The staff was amazing and more than friendly
regalado r
|
Overall Experience
Rating:
5.0
We couldn’t get inside of the gate someone had left a large size uhaul in drive way infront the gate it was very tight to get through!
Alicia T
|
First Impressions
Rating:
5.0
After approximately 15 years we only moved because a new facility opened near our home so strictly a convenience issue
WILLIAM H
|
Overall Experience
Rating:
5.0
Staff always nice, friendly, and helpful.
RENESHA M
|
Overall Experience
Rating:
5.0
Very friendly staff. We had a great storage experience. Loved the hallway signs. 😊
tera b
|
Overall Experience
Rating:
5.0
Very good experience
RICHARD G
|
Overall Experience
Rating:
5.0
Keep up the great customer service
janet r
|
Overall Experience
Rating:
5.0
Customer servuce skills were excellent the employees were very helpful at helping me find the right storage unit
michelle v
|
First Impressions
Rating:
5.0
The management was extremely friendly and went above and beyond to help. Thank you
Byron H
|
Overall Experience
Rating:
5.0
The staff was so patient w our questions, laid out all our options. And so present to see and speak w each time we saw them! We feel very lucky to have met Ms. Lillie!
Stacy D
|
Overall Experience
Rating:
5.0
Great experience!!!
Tony B
|
Overall Experience
Rating:
5.0
Very smooth and efficient transaction
Gary H
|
Overall Experience
Rating:
5.0
All around great experience at this facility.
vinson k
|
Overall Experience
Rating:
5.0
Chanel and Chantel were extremely friendly and helpful. I will definately use them again if i have the need and recommend to others.
steuart l
|
Overall Experience
Rating:
5.0
Everyone was very nice to my husband and I, my mom had just passed and we were putting her things in storage until we can return. We were still in shock and everyone was so kind to us.
Rebecca C
|
Reservation
Rating:
5.0
Only matter concerned with was card was denied after 7pm. We had til 10 pm we were not allowed to move out on due date and didn't realize access was $10 more after hrs and the 800# no one calls back
Mesha p
|
Overall Experience
Rating:
5.0
I really thought I was going to hate being and dealing with any uhaul, especially since they didn't hire me back after they fired me for no reason, But the women at Central location are GREAT. Thanks
Reelous M
|
Overall Experience
Rating:
5.0
it was a great experience I appreciate that the room was very very large and spacious
Bobby N
|
Overall Experience
Rating:
5.0
Lillie Adams was exceptional, she went out of her way to make this an easy check in and out of the storage unit. Her caring and friendly attitude is above any I have met in your company.