Comentarios del cliente para U-Haul Moving & Storage of Mesquite

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Mesquite

Grado total:

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Shanetra D.
Grado:

El cliente no dejó un comentario.

Darnell D.
Grado:

Everyone was friendly, helpful, and professional. Keep up the good work!

Dylan H.
Grado:

I have rented multiple times from this location, and each time was very pleasant. On my last rental of a trailer, I noticed that the rear tire of the trailer was running low, after liading the trailer. I aired up the tire, heades back to this location, and they happily replaced the tire, and I was on my way. Great service.

Albert W.
Grado:

El cliente no dejó un comentario.

Gloria S.
Grado:

I am a frequent customer. I've been renting a truck once a month for almost a year at this location (Hwy 80 Mesquite TX) but my last experience was horrible. When we got to our destination, which was only about 2.5 miles away, the guy driving said when we get back we will have to let Uhaul know this truck is running very poor. Well after the truck was loaded with food from the food bank for our church food pantry the truck wouldn't start. I called the Uhaul and reported it but they seemed very unconcerned and said I would have to talk to roadside assistance. I explained to them that I felt we should be compensated in some way for this horrible inconvenience but they did not want to hear it and said I need to talk to roadside and they would transfer me. The man with roadside was more caring, more informative, more helpful. I told him I had food in the truck and had to get it to the church as soon as possible. Someone at the food bank gave us jumper cables to use and the truck started. I informed the roadside rep and he said he would write up a file and gave me the ref # because I could not wait on someone to come - we were blocking the driveway & I had to get the food off the truck. He also told me to leave the truck running while unloading, take it back to the Uhaul I rented from and explain it incident to them. We did what he told us but was told in a very uncaring way, there was nothing they could do about it - no refund, no discount, no nothing, just how much I owed. I was very disappointed because all of my other experiences when truck renting here have been good, until this. There have been other occasion where things happen & they could not compensate for it however they did let me know they were glad to have me as a frequent customer and that they were sorry they couldn't do anything. I really didn't get the feeling they considered us (My Church) as valued a customer here and that was and is very disappointing.

Brian S.
Grado:

El cliente no dejó un comentario.

Edith G.
Grado:

Nothing everything is good

Shan C.
Grado:

El cliente no dejó un comentario.

Eloy A.
Grado:

El cliente no dejó un comentario.

Brittany M.
Grado:

Make sure to go over the damage text thing when the customer first picks up...I was not made aware of it and it caused me some issues at drop off. Also most of the evening employees at this location smelled of weed.

Stacia C.
Grado:

El cliente no dejó un comentario.

Amber J.
Grado:

El cliente no dejó un comentario.

Shirley L.
Grado:

I had a great experience. I got in, picked up my equipment and was off and running.

Neal L.
Grado:

El cliente no dejó un comentario.

Bethani W.
Grado:

Actually explain how the pricing works. I was told I’d have unlimited miles then I find out it’s 99 cents a mile?

Joseph T.
Grado:

Fix the ac in your vehicles

Maria M.
Grado:

Everyting was ok thanks

Wayne R.
Grado:

Very nice customer service

Robert W.
Grado:

Better repps at the location. Terrible customer service

Edith G.
Grado:

??

Saberiskas G.
Grado:

El cliente no dejó un comentario.

Michael J.
Grado:

Friendly staff, got us in and out quickly! Truck was clean and in good working order.

Max A.
Grado:

The staff inside were so nice and the guy that brought the truck around was nice too. Great experience and easy process.

James J.
Grado:

El cliente no dejó un comentario.

John K.
Grado:

El cliente no dejó un comentario.

Charlene S.
Grado:

El cliente no dejó un comentario.

trina R.
Grado:

El cliente no dejó un comentario.

Brian L.
Grado:

Have everything ready from the reservation. Didn't have blankets, or dolly's requested

Lavorn W.
Grado:

All of the staff was very helpful

Myron S.
Grado:

El cliente no dejó un comentario.

James J.
Grado:

El cliente no dejó un comentario.

Chauncey C.
Grado:

El cliente no dejó un comentario.

Martin O.
Grado:

El cliente no dejó un comentario.

Martin A.
Grado:

El cliente no dejó un comentario.

Charles F.
Grado:

The whole experience from start to finish with your U-Haul place of business was most appreciated due to everyone’s professionalism, courtesy and knowledge! Virgil, the man, that got me hooked up and checked me in was wonderful and has a great personality. A true asset to your business. Thanks!

brittany P.
Grado:

El cliente no dejó un comentario.

Gabriele R.
Grado:

I paid for an appliance dolly and didn’t receive it but I was still charged for it. The door got stuck on the uhaul I got and had to get someone to help fix it so I could close it back up.

jacqueline E.
Grado:

the online ratings are poof and thats scary, but I had a good experience both times.

Laney W.
Grado:

I pulled up and was instantly greeted and taken care of! Took less than 5 min!

Robert F.
Grado:

My drop location was supposed to be Kaufman but my text message said Terrell Texas. This caused me to go a very long distance out of my way. And added several miles to my trip

Marvin G.
Grado:

El cliente no dejó un comentario.

Manuel O.
Grado:

El cliente no dejó un comentario.

Warren G.
Grado:

Don't make Customers wait for 10 minutes while you sweep the parking lot!

JIMMY P.
Grado:

El cliente no dejó un comentario.

Tommy F.
Grado:

El cliente no dejó un comentario.

Kamisha V.
Grado:

El cliente no dejó un comentario.

FRIEDA R. | Overall Experience |
Grado:

Rented climate control until and after almost 4 years in storage, to my amazement, only a few things were damaged. I recommend uhaul. No rodent damage, just heat or humidity.

Kevin C.
Grado:

El cliente no dejó un comentario.

Mauricio F.
Grado:

El cliente no dejó un comentario.

CYNTHIA F.
Grado:

Have more help when it comes to checking in on Sundays

Gary W.
Grado:

Truck has some rattles.

Michael P.
Grado:

The fuel level was less than stated on the checkout document. The mileage was also off a bit. I took a picture before I left the lot.

Dean O.
Grado:

really nothing...great experience being served by professional people

edward D.
Grado:

El cliente no dejó un comentario.

Twana R.
Grado:

El cliente no dejó un comentario.

Robert G.
Grado:

V

William G.
Grado:

El cliente no dejó un comentario.

Jb K.
Grado:

El cliente no dejó un comentario.

Robert W.
Grado:

The employee was real polite and very knowledgeable

Jessep P.
Grado:

El cliente no dejó un comentario.

Joseph F.
Grado:

The truck was horrible shook horrible going down the road low on 2 quarts low on oil no ac horrible truck should be parked

Kay H.
Grado:

El cliente no dejó un comentario.

Lucas C.
Grado:

Make sure movers show up

Denis M.
Grado:

El cliente no dejó un comentario.

edward D.
Grado:

El cliente no dejó un comentario.

Lee S.
Grado:

El cliente no dejó un comentario.

TANISHA H.
Grado:

Truck wasn’t where mobile app stated. Had to search lot for the truck, it took 20 mins to find.

Benny M.
Grado:

El cliente no dejó un comentario.

Jb K.
Grado:

El cliente no dejó un comentario.

Christopher M.
Grado:

I have no errors to report concerning this location at this time.

James P.
Grado:

Quick and easy with no advance notice

Thomas G.
Grado:

Very quick to rent and return a vehicle. Good job.

Ricky C.
Grado:

Fast courteous service

Lori P.
Grado:

El cliente no dejó un comentario.

Courtney W.
Grado:

El cliente no dejó un comentario.

Cara K.
Grado:

All of the employees were very kind. The guy who unhooked the trailer from my car was very sweet and encouraging when I told him I had issues trying to back it up. Told him I was relieved he wasn't making me park it there. He gave me some pointers for next time!

Joyce M.
Grado:

El cliente no dejó un comentario.

EDITH G.
Grado:

Anna siempre muy amable nos hace sentir como familia .

Christopher R.
Grado:

El cliente no dejó un comentario.

Dennis W.
Grado:

Line for pickup was extremely long took approximately an hour to get the truck and no parking room.

Donald T.
Grado:

wait time to return rental is a bit longer than necessary as only one person is also tasked with selling moving supplies as well.

Daniel B.
Grado:

El cliente no dejó un comentario.

Fuad J.
Grado:

El cliente no dejó un comentario.

Jaylen V.
Grado:

El cliente no dejó un comentario.

Brandon G.
Grado:

El cliente no dejó un comentario.

Dianne G.
Grado:

The lady there was perfect .. she explained everything well and answered all questions and concerns I had. She even mentioned options on different drop offs which I end up taking her advice. I will not change anything about my service there. Very great service!

terry A.
Grado:

One more at the counter when the line gets long. But the girl on Sunday was not slow & did a fine job.

James P.
Grado:

Perhaps the best equipment and ease of rental of many uhaul rentals I have made over last 30 years. Really like the Ford Transit and it’s comfort and interior cargo area lights.

Henry G.
Grado:

El cliente no dejó un comentario.

Ghassan D.
Grado:

El cliente no dejó un comentario.

Warren S.
Grado:

El cliente no dejó un comentario.

PATRICIA C.
Grado:

Felicia was very helpful. She made the process simple.

Gregory R.
Grado:

We have rented from this location Numerous times. Staff is helpful and knowledgable.

Antonio T.
Grado:

I seemed to be charge for something i didnt use i only used 2 things (a truck and a motorcycle trailer) and i got charged for 3 things

Patricia D.
Grado:

Busy on a Saturday yet we received excellent customer service.

Jason G.
Grado:

Great place, the tires were suspect but I was very happy

Carlos M.
Grado:

Better costumer service

David B.
Grado:

El cliente no dejó un comentario.

Gregory D.
Grado:

El cliente no dejó un comentario.

Amy M.
Grado:

El cliente no dejó un comentario.

Craig W.
Grado:

El cliente no dejó un comentario.

GREGORY O. | Overall Experience |
Grado:

This facility exceeded expectations.

vanessa r. | Overall Experience |
Grado:

Thank you so much for your service ❤️

Heather T. | First Impressions |
Grado:

they were very friendly and accommodating. I would definitely recommend to anyone

Ismael A. | Overall Experience |
Grado:

Thanks!!

VERA U. | Overall Experience |
Grado:

They have always been very friendly and helpful at this location.

marquis r. | Overall Experience |
Grado:

Good service and clean

James E. | Overall Experience |
Grado:

The manager is no good she doesn't care anything about you or if your property is stolen or if someone cuts your lock off they will not replace it! I will never rent or recommend anybody to U-Haul

Detorie T. | Overall Experience |
Grado:

I have no complaints everything was wonderful

John P. | First Impressions |
Grado:

The staff was very professional and accommodating.

Robin W. | Overall Experience |
Grado:

It was just an ok experience. Didn't raise or even set the bar as far as I'm concerned. Always had to wait a very long time to get waited on due to not enough employees ever working.

Gary S. | First Impressions |
Grado:

Very friendly and helpful. Great experience with staff.

WAYNE D. | Overall Experience |
Grado:

Staff helped me reserve a storage unit at the end of the day. Thankful to unload the truck that day!

christopher m. | Overall Experience |
Grado:

Those ladies that work at the facility and the manager Anna was always helpful and pleasant to talk to.. Definitely will get my business again!

roxanne g. | First Impressions |
Grado:

Fast, informative, professional service.

COURTNEY A. | Overall Experience |
Grado:

The staff was super great

tavia j. | Overall Experience |
Grado:

Some of my items had mold damage and the lady was not very helpful of what we needed to do to get resolved.

Kenneth H. | Overall Experience |
Grado:

.

Taneka V. | Overall Experience |
Grado:

Overall experience was great will use again if need. Keep up the good work.

MIRIAM P. | Overall Experience |
Grado:

Felecia was very helpful.

Jeanette W. | Overall Experience |
Grado:

I was supposed to receive a phone call back regarding my refund and have not yet received one. Please call me at 4694745637

kala s. | Overall Experience |
Grado:

I lost a lot of my furniture because of this place. They recommended me a storage that was way too small. Needless to say a lot of my things had to be put in the trash Once I arrived.

Lisa G. | Overall Experience |
Grado:

Thank you to all the great staff! Everyone was always helpdul and made my move back home easy. From truck rental, to storage, truck rental to our new home.

vernitita w. | Overall Experience |
Grado:

I was well pleased what the staff and the storage and I would definitely use it again if needed

Vincent s. | Reservación |
Grado:

disappointed in the space for the price

Devan G. | Overall Experience |
Grado:

Very bad I don’t recommend

Brittany J. | Reservación |
Grado:

Dakota is a good owner of this locs he is well worth the management and he helped me a thousand and one ways. He needs a promotion like NOW

tiffany h. | Overall Experience |
Grado:

If you don’t need storage for a full month I would never go here again

melanie w. | Overall Experience |
Grado:

In the climate controlled one thermometer registered 92 The other 98 I brought this to the managers attention He replied it's not that hot and walked off going into his room. Apparently he lives

Eurmilla J. | Overall Experience |
Grado:

Everything was great except for one time I made a payment and they claimed it didnt go through and I had to pay late fees other than that everything else was good....

Elisa C. | Overall Experience |
Grado:

Just make sure the air is adjusted correctly because it was hot one day..thats all.

Tiffany A. | Overall Experience |
Grado:

I had a climate controled unit. It was not controlled well and my sleep number mattress was messed up by mildew and I need that to be replaced asap.

Dianne S. | Overall Experience |
Grado:

Great service!!

Daniel Z. | Overall Experience |
Grado:

Only thing I would say is that one person working desk and had up to 7 people waiting in line.

Gene G. | Overall Experience |
Grado:

I was there a year ago, taking my daughter to Mesquite. I was very impressed with the customer service. I don't remember the young man's name, but he was very polite and extremely helpful.

No reviews have been submitted for this location.

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