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kristy bCustomer Reviews for U-Haul Moving & Storage of Lehi
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service
luis mThe best for your $$.
Erica B | First ImpressionsThe app was unreliable. I tried to return the truck after hours and during the uploading of pictures the app kicked me off and I was unable to upload all the condition-pictures.
ARNOLD JMake sure the damn trailer is attached to the trailer hitch so the trailer doesn’t come loose and slam into the back of the car. What a horrible experience and no apologies at the time this occurred. Awful.
Kristen KGreat customer service!
Shanon TAwesome
Antonio DI had a smaller storage space and it’s a challenge finding availability, but when I ask yesterday, they provided me with a larger space right next to mine!
Tom H | First ImpressionsExcellent customer service. I have no complaints!
Terrin BNothing u guys are great
Edith RExperience was great overall, wouldn’t change anything
Michael MFacility clean and organized. Both persons I spoke with were polite, informative and knowledgeable. Highly recommend.
Scott HThe lady in the front desk was really rude . She literally got upset with the other younger gentleman there because he passed us to her. She rolled her eyes at him and then She SLAMMED the keyboard down and then responded how can I help you ? If I didn’t really need this storage today I honestly would’ve walked out. She was so rude and unprofessional.
veronica vNothing
will cHave more pickup trucks.
Jessica VI had an incredible experience. The staff was kind and very helpful.
Wesley QNathan was friendly and very helpful. He answered all of my questions.
Ryanne S | First ImpressionsTook care of a service problem very nicely. Very impressive
Jerry CI'm unsatisfied that I could no be reimbursed for leaving the van with more fuel than I was dispatched with.
jacob mUsing your driver license should be all you need. The technician wanted to take a quick photo of me I asked why it's being taken and the answer was "just incase you don't bring it back. I told her no and I felt insulted. Bummer!!
JAMES BThe reason I rated this property average is in regards to the truck I rented. The air conditioning blows HOT air. The truck has issues starting because the transmission does not always go into park. One must finesse the shifter until the park position light goes on. Everyone I spoke to was wonderful and had no issues getting air put into the front tire.
marjorie aLove this location! Like always, Sean pulls through with an awesome truck rental!
Kelsey JI was very pleased.
jessica vAll good
Stanley DArmando was very friendly, professional, informative, and helpful. The Lehi location off McKellips & Pasadena in Mesa used to forward our calls to remote people that would tell us to speak to the Lehi location and we would go around in circles trying to get help. However, the last few times we have called Armando answered the phone and was helpful. When we rented 3 different trucks, checked out of our unit, he was helpful and friendly in person too. He really changed my perspective of uhaul in a positive way.
ELINA H | Overall ExperienceFriendly and courteous staff
David RServe the customers in order not based on appearance, but when they actually arrived. Before me, there was a black man with glasses, wearing all blue being serviced by another person I arrived well before the blonde wearing black tight spandex and a half shirt they made me wait so they could service her first. Mind you I had just moved 400 packs of soda, so I’m sorry I did not look my best but I should still matter
TRACY WReps should know more about combined pricing.
Sharon AGreat customer service and care.
MIKE SSean did it again! He always hooks me up with an awesome truck to rent. Theirs trucks are clean and run great! I never worry about the quality or reliability of the vehicle. I know this location takes care of their property!
Kelsey JThe people working at this location on McKellips in Mesa are very friendly and very helpful. They make sure that all your needs are met and more. Anytime in the future I need storage this is where I'm coming.
anthony p | Overall ExperienceHave the larger trailer with the drop-down back
Ben BOn the instructions to unlock the truck, you should explain that if the lock doesn't open, push down on the handle. I spent way too much time trying to figure out why the lock wasn't opening.
Rachelle HNever any problem. Worked for us for about 3 years
Ralph M | Overall ExperienceThere should be more respect to the customers.
Donald KAlways really nice treatment by the staff
Brooke MNice people
Jorge AThe young gentleman who great.
Esther NArmando , the employee who helped us was is extremely helpful and very kind and most of all had a lot of patience with us and is very , very appreciated. He went above and beyond all expectations and in a very stressful situation made us laugh. It's in play. We'll do well in any kind of a job because of his excellent super customer service skills. He is valuable to any company he works for and should be given a promotion or a raise rught away!!
lynda d | First ImpressionsI always use this U-Haul location for my transportation needs. Thanks so much.
MARY PGreat experience all the way through the process
Steve MFast and friendly service. The install was completed right at the time they told me it should be done.
Jeff PGreat customer service with check in and returning vehicle!
Leevon POver all the best experience I have ever had at a storage unit. Sean was always super helpful and amazing. Could not recommend this place more.
KENNY P | Overall ExperienceArmando was amazing! Explained everything perfectly and was a huge help!
Mimi DWe're place I have ever used in my life
curtis r | Overall ExperienceMostly clean but not as detailed clean. It could be cleaner when the prices kept going up to keep up with cleaning. Floors, carts, and door handles could be cleaned more often. I left because I Could not afford the increasing rates.
Brandy C | Overall ExperienceReally good.
Noe PVery prompt and super easy drop off
Marco HThank you for the making the process quick and efficient
Linda PARMANDO!!!!!!!! Give this guy a raise. His service and expertise was unmatched to what ive dealt with in previous rental experiences at other locations TOP TIER SERVICE. Thank you Armando you made my rental easy seemless and very efficient!
robert bThe day I got the trailer they had to go through 3 different trailers before they found 1 that all the lights worked. Then while using it to empty storage it got a bolt in one of the tires. I went back to the pick up location to get them to change the tire but uhaul locations don’t maintain the equipment. So they recommended just to change to another trailer which took 3 tries to find one then lied to me that all the lights worked whitch they didn’t and I ended up driving across the country without lights So I won’t recommend or ever rent anything from uhaul again.
William NThanks great customer service
MICHAEL SSuper nice friendly staff . Keep up the great service.
MICHAEL STrailer tire was flat, tires were pretty worn, the nice young gentleman filled it up for me, the trailer worked fine but seemed very used up.
Mark DThis location did great corporate uhaul said they had a truck and trailer to haul my 4runner when I got there the trailer wasn't there. This location got me one by the time my truck was loaded so I could start my 18 hr trip
Doug GEveryone I worked with was very helpful and friendly!!!
karla w | Overall ExperienceMake sure people read the mileage correct. I got overcharged $200 and thank god I had proof
Christina FMy one complaint is that the floor or the unit was quite filthy including dead crickets on the floor. There were dust piles along the edges of the unit. I had to sweep it out myself.
Nina S | Online Move InThough everything was what should be expected,there were some tweaking that was noticeably in need of improvement. There was one male staffer, and one female staffer that is in desperate need of professional and public etiquette, in other words they were just plain rude. I noticed that it changed with certain clients.. Second, I needed a 10X15 and the only thing I was offered was a 10X15 which was 3 five X10 with small doors and obstacles in the units that made my experience with you fairly difficult and unpleasant. The inconvenience of having a large door and no obstacles in the units would have been worth it.so on this accord I feel I was overcharged at your convenience.moving large items in an out was a nightmare. Sincerely yours J.Rock Robinson
johnny r | Overall ExperienceThe young man that took care of me is an excellent employee. He should be either given a raise, promoted or both.
Larry MThe people were helpful and nice at that location, but the app was hard to use. Frist the truck that we rented was not ready. We had a hard time loading my ID. When we finished the check in, we never received the confirmation of which truck was ours and how to get the key. We had to go into the office when they opened to find out the information we needed on our truck.
Rebecca MGood, clean, organized and got me in and out quickly, both at pick up and drop off.
Nicholas MWhen I was picking up the van, the lady behind the counter wanted to argue with me saying that it HAD to be a major credit card when the website, the app AND the original phone rep that I set up the rental with all said a debit card was acceptable. She walked off in a huff and was very unprofessional after being corrected by a coworker...
michelle eThe online experience, check in and check out was seamless. Thank you!
MARCUS LWould it not be profitable to have even one more van available during the holiday season?
STEPHEN LThe staff was able to assist me with my moving needs, professional and very pleasant.
Jaunice C | First Impressionsarmando was great had good customer service! 😊
LYNNELL Mpick up was terrible, but i did that on mobile and didn't interact with anyone. It took much longer than expected and advertised and would be much better if there were an email sent with expectations as soon as you book mobile pickup, as I would have elected to work with someone given how terrible that process is. when dropping off, no one came out to meet me at the truck after 20 minutes of waiting. I went inside and waited an additional 15 minutes to be seen, where someone took my keys and told me "I'm good to go". I then got a $20 charge for not staying around for my turn in despite the fact that i was told to leave, because they were too busy to do a proper check out. I've used uhaul before, but from 3rd party dealers, i don't know if i'd ever go to a uhaul location again.
William WUnits and the inside of the building was very clean. I used online services so i didnt get a chance to interact with any employees.
Ruth G | Overall ExperienceThere were issues with the original rental in Scottsdale, so I had to load the truck in Scottsdale and drive to Mesa to attach the trailer and load the car, set me back 90 minutes and cost me more money, I was supposed to get a refund which never materialized. I hold Scottsdale accountable for this, not Mesa.
Jeffrey AThank you Sean, had another great truck rental and will be coming back again soon! Always a pleasure working with you and your staff.
Kelsey JAnother great U-Haul rental, thank you!
Sean NNothing. Armando at the Delhi locations is the bomb!!! Wish they all where like him
christopher eMake sure to punch in your numbers right after a return charging me for not fill up the gas when I did his Excuse, was, he punched in the numbers wrong and charge me for it And then said she couldn’t help me that I had to call the customer service line after it was his fault for missing up because he doesn’t know how to read the gas meter right
marian cThank you so much. Will use this location again..
Yolanda O | Overall ExperienceWorker was so nice and smile
Cynthia F | Overall ExperienceGood experience overall. Easy to set up storage completely online. Only left because of the multiple rent increases. Became too expensive for such a small unit.
Michael M | Overall ExperienceStaff is very friendly & super helpful!
Desiree P | First ImpressionsSlightly quirky office staff who, on 4 separate visits to the office, each time started new computer filing of personal data and product requests despite each time the data already being on the system AND having been checked as accurate by telephone on previous days on three of the four visits. The boss was PERFECT in every respect but several wasted hours at the desk by his staff whilst resubmitting previously held and checked data was extremely frustrating and unnecessary.
tim o | Overall ExperienceBesides my unit looking like it was sold in auction, all was fine. I hope it wasn't and all my possessions are present. Time will tell.
Stephanie M | Overall ExperienceGreat crew! Always willing to help wherever they can.
Jonathan S | Overall ExperienceExcellent customer service
jeffery p | Overall ExperienceEveryone I spoke with was very pleasant and helpful! They worked with us to make everything easy.
karla w | First ImpressionsYour system never emailed me when my payment diddnt go through.
Lance M | First ImpressionsMy outside storage got broken into, when uhaul asked what was stolen I was then told I needed receipts for everything that was gone. I don’t know how I was suppose to keep receipts for personal items that were lost. For example, a deceased family members tribal ID was stolen and that’s all we had left of them. Along with paper work, and passed down baby clothes. When I was told I could get a unit inside for the same price, they only meant for a month. But the inside storage was a lot more secure.
Jessica G | Overall ExperienceThank you
Dean F | Overall ExperienceEveryone of the facility is very knowledgeable and friendly. Sean, Armando Austin and I'm sorry I don't remember some of the other names but they're all amazing.
Barb S | First ImpressionsSuper nice facility
Jim A | Overall ExperienceNone
Ed B | Overall ExperienceThumbs up Place to do business.
lauro s | Overall ExperienceThe manager Greg was awesome along with his professional staff. I appreciate such exceptional customer service
zina k | Overall ExperienceI was well taken care of .
Michael l | Overall Experienceeveryone at the store was very helpful. Armando especially.
barbara s | Overall ExperienceNice Facility!
Cynthia W | First ImpressionsWhen I needed the staff they were always excellent, former manager I felt was no cooperative to my needs. Hopefully For new coming customers they get someone that listens and isn’t so preoccupied with their own agenda. I’d rent here again if the rates weren’t so high. I felt my things were secure the locking of the door at 6pm took some getting used to and paying 10 extra a month for access in the evening hours I felt was extreme. Others than petty little things that could easily be adjusted I feel the facility is very nice.
Tamara R | Overall ExperienceSean, the manager at the Uhaul on McKellips deserves a raise and promotion. He is the best Uhaul manager/employee that I have dealt with. He is friendly, knowledgeable and sensible. Because if Sean, I will always rent from uhaul at McKellips. Thanks Sean
Lissa W | Overall ExperienceLast 10x20 room they had. Was already occupied. Smaller room was offered, wouldn’t work for me.
Calvin R | First ImpressionsReserved a 10x20 room, took a long time to sign in. Went to put the load I had on my truck and there was a padlock on the door. Had to go back to the office and wait while the manager went to look at the lock. Apparently the room was already occupied. No other room available. Wasted about 2 hours of my time.
Calvin R | Overall ExperienceThis is my 3rd time as a tenant. Once for business twice for personal use. I wouldn't recommend any other facility I've also rented trucks and trailers on several occasions This place is my u-haul of choice.
Bryan M | Online Move InArmando, Logan and Heather were amazing They were all very helpful I had lots of questions and they took care of me.
barbara s | First ImpressionsI have rented trucks and storage units in the past, and I think this facility is the best. The staff is always very helpful. I would like to give a special thanks to Armando, he went above and beyond to help me secure my belongings and it took a load of stress off of me. You have a terrific employee! The world needs more people like him. Thank you. Julie
Julie E | Overall ExperienceArmando was very friendly and super helpful.
FRANCISCO M | First ImpressionsEric Gronning should be fired.
Mason F | Overall ExperienceVery affordable compared to other storage facilities. Helpful staff. Thanks again for your great customer service. Cynthia M.
Cynthia o | Overall ExperienceStaff was very competent.
John R | Overall ExperienceThis location always has such friendly staff
Marlo R | Overall ExperienceEverything was convenient & satisfactory
Rodney D | First ImpressionsBetter communication skills with reps and not allowing them to blow off customers to a cs # instead of handling any situation in house
carrie d | Overall ExperienceThe gate to the storage unit always never worked. Poor security and poor service at the facility.
Jake o | Overall ExperienceOur guy was fabulous in the office and very professional. However the storage unit itself was not fabulous in anyway. The space was not air tight, dirt water and debris came in through/under the door and covered our sons mattress and his belongings. It was so bad. Office hours were not flexible but the price of the u it kept going up and up. He was out of town for a lot of the time and therefore didn’t go to the storage unit but when he could, it was after the business hours and he had no access. He’s glad to get his now damaged personal belongings out of this Uhaul storage.
Kelly L | Overall ExperienceThe man helping me from behind the desk was very rude, impolite, and made me feel like i was a burden. I will not consider this facility in the future. And it was bad enouph to tell everybody i know and as many people i can reach out to just how bad he was at his job of taking care of the costomer. I was there to rent a unit and ended up backing out of the contract when he was slaming down each bill as he counted it. Strange
Shane L | Overall ExperienceThe online process wasn't what was promised. When I went to the location there was a lock on the unit I had paid for. There weren't any other units available in the size I wanted, it was necessary to rent a larger unit. The person assisting offered the 2nd month free, so I accepted. I really didn't feel like I had a choice since I had rented one of your trucks for the move. He tried to find me a unit at another location, but there wasn't one close by.
Lorraine A | Online Move InAlthough you don't really expect a lot of need for support from a storage facility it is nice to know it is there for you if needed. the facility is great, easy to access, clean and air-conditioned. this was a great experience.
ROBERT W | Overall ExperienceNo me gusto que tuve que pagar un mes completo que ya no usaria para hacer la cancelacion, ademas que el pago tenia que ser en efectivo
Luis C | Overall ExperienceKeep up the good work!
Ron M | Overall ExperienceWell the 4 batteries were stolen 2 from each truck and 64 gallons of diesel was also stolen r A computer harness from one of the trucks Engines was also Stolen and destroyed Total replacement costs was $750 shipping also from Texas and then I get a notification that I need to be out by the end of the month not very happy And I was told that u-haul was not responsible for loss and I made a police report I will never go back to u-haul at Riverview again
Dean B | Overall ExperienceTHANKS ONCE AGAIN FOR LETTING ME USE YOUR STORAGE FACILITY 😁
Rachel L | Overall ExperienceHorrible customer service
Iris A | Overall ExperienceI had an excellent experience with Uhaul. Eric is awesome and very helpful. Thank you so much!!
Sadika D | Overall ExperienceStaff friendly and helpful. Very attentive
Rose L | Overall ExperienceMany thanks to the staff .. they were always helpful and courteous !!
maria m | Overall ExperienceNot what was expected when my wife tried to move in on Monday. First upon opening the unit no lock was provided in the unit that was charges to us. The only item there was a destroyed old rat trap. Since we rented online we weren't able to get a staff member. We needed a 10 x 5 and what was rented was a 5x 10. This location didn't have one so we needed to cancel our lease and was charged another $107 for 4 days of not using this facilities storage A443 unit. Lease agreement should not be done online until the unit is viewed. We weren't able to get back to this facility until Friday afternoon and staff at this particular location just wasn't helpful. Very disappointing to know that if the unit doesn't work out that they take your money anyway. Unbelievable!
Jeremy J | Overall Experience24 hour access would've been appreciated being that it's super hot in the daytime...but overall no complaints. Cheaper than the others
Heather S | Overall ExperienceMgr Maggie went above and beyond to help me. Definitely 5 star +
Terrell T | First ImpressionsBird poop everywhere on my rv despite many requests to have it dealt with.
arleen & | Overall ExperienceExcelente parking
Juan A | Overall ExperienceLady at front desk rude! Very short with response to questions. This is not the first time I have expected this with this same person! It doesn’t seem like she enjoys her job or people at all.
Michelle V | First ImpressionsTheresa/Maggie is the most awesome person I could have met!!! I was going through a rough patch in my life and she pored he heart out to me and relieved stress I had in every way. Just that support makes everything better. We need more people like her in this world and I think she should be recognized for it!!! Thank you so much and may god bless you triple the way you blessed me when I walked in your store. Marlo Robles
Marlo R | Overall ExperienceI’m a lil worried there is dead bugs and rat poop everywhere, and even a rat trap in my unit. Which makes me nervous that my belongings are going to get ruined by rats. The overall building is nice and the staff is amazing! But I feel like someone should be cleaning up all the dead bugs and rat poop that’s down every hallway
Lindsey P | Online Move InMaggie is amazing. She worked with us on several occasions when we needed it. I really can't say enough about her. Thank you Maggie, your a real asset to this company .
dawna l | Overall ExperienceI was very satisfied with my service at Mesa, Riverview U-Haul.
Aaron J | Overall ExperienceZero issues with the actual building and my storage unit. Where you failed me was using common sense when I checked out this week. I understand the policy to not refund a remaining balance if the customer elects to move their items out before the 30-day rental period has expired. I was not expecting a refund, even though I had paid for a full month and still had half remaining. I know the climate today, house prices are high, storage units are hard to find, and you probably have a waiting list. So, essentially, you get my full month rental, and you can turn right around and fill it right away. BUT, when I asked if I could have a couple of boxes to pad a delicate piece of furniture, YOUR employee charged me $6.00. It's not about the six dollars, it is about common sense. You already have my money for a full month rent, yet now can double your money for half a month with another renter. Common sense says, thanks for your business, here are a couple of boxes. Seems greedy and poor adaption to the situation to charge me six dollars. And it's not about the money, it's about using your head.
Brett M | Overall ExperienceThe lady was so awsome that helped me I'm bringing coffee n doughnuts on Tuesday!!!! Thank you for all your help and catching my storage lol 😆
Erin R | First ImpressionsI’ve told all my family members that got storage units in the visit in the area about this storage facility the manager the staff that’s there is awesome they’ve helped me out so much but one in particular that’s there is mags , she is phenomenal you guys are so lucky to have her
Charles L | First ImpressionsThe Manager and staff where very nice and helpful.
Tarraice B | First ImpressionsI had been trying to get a unit at this facility for months. I have 2 others are a location in Tempe. I'm moving everything to your location. I love the efficiency, cleanliness and the exceptional service I received from Margaret.
DawnAngela W | Online Move InI was a tenant for over 10 years and the way I was treated left me with a lasting impression that is not at all flattering to the Uhaul employees
SHERI L | Overall ExperienceGreat place
Quin B | Overall ExperienceThe facility was clean but the staff needs a little work. Be more friendlier, it’s your job it’s not that bad.
Kee J | Overall ExperienceMy experience was awesome .The staff was very friendly, Was always quick in-and-out. Most certainly would rent from you again and would also recommend Friends and strangers
THOMAS C | Overall ExperienceThere was a mixed up but fortunately was fixed speedy.
Annie o | First ImpressionsMy furniture is in a storage unit. When I went today, (1/31/2022), I was told in another name . They were not able to find me in the system. Awaiting call from manager.
Annie O | Overall ExperienceI had a storage unit for 7 years down in CG and the price never went up, I haven’t been her but two years and the unit price went up three times, the price hike ran me right out!!!!
REGINA P | Overall Experience— The code we received to open the gate was invalid. — The 10x15 has three small doors on it which means I will be unable to get exercise equipment in there — There is dirt all over the floor of the unit — The doors are dirty and squeaky — There are rat traps on the floor (not a good sign) — You can’t call the people on the front desk without going through a centralized location with a long wait time
James N | Online Move InClean and well lit area to store our RV. Gated RV storage provided peace of mind. Close to home for easy access when preparing for our roadtrips. Dump station and electricity provided to RV storage clients. Plus, friendly staff made our experience a great one! Have recommended to family and friends.
Colette o | Overall ExperienceThank you
Sean S | Overall ExperienceKeep up the great work.
RATTLEKAN K | First ImpressionsEverything went well until they charged me for the next month when I had called and informed them I removed my belongings from the storage. I was suppose to receive a callback in regards to getting my refund they haven’t called.
Yestena S | Overall Experiencegreat customer service- all staff was helpfull
elizabeth g | First ImpressionsVery helpful and friendly staff. Made experience easy and they answered all questions.
Aida R | Online Move InHad my items there less than a month and were stolen. Office saying I didn't have a lock on. In which I bought the lock there when I rented it.
Armando o | Overall Experiencea++
Joshua T | Overall ExperienceThe staff wasn’t very welcoming.
Jim V | First ImpressionsI always recommend u-haul to friends and family. Thank you for being there for me.
Rosalinda E | Overall ExperienceThe price kept getting more expensive the longer i was here. When it rained some things got wet didnt look like it leaked just accumulated condensation in the unit.i had to throw a few dressers away because of rats. Customer service was always availible.
Jared G | Overall ExperienceGina was awesome!!!
Joseph A | First ImpressionsI had my unit since 2017 and here it is 2021. No problem ever 💯💯 I would definitely recommend!!
Pamila G | Overall ExperienceThe staff was very friendly and accommodating
Francine M | First ImpressionsSinjin Kirkpatrick is a great employee
Paula C | First ImpressionsTyco and the staff were friendly and helpful, despite arriving 15min before close. They were very helpful with the drop off process, thank you!
Alex L | First ImpressionsRent payment went up, but was great overall.
charlotte b | Overall ExperienceThursday morning the trainee and his supervisor were patient and helpful. She was good to others in line as well. A class act. Many thanks!
BRYAN S | First ImpressionsI went to return my two storage units. Rep told me they were too busy to come over to do final check out. He said come back before 5 pm even if we are closed we can do the paperwork. I was there 5:03 they close & refuse to talk to me. Thanks to CS I was able to returned them.
Adrian F | Overall ExperienceI had submitted a reservation for a 5 x 10 and when I went to get the unit on 6/29/2021, I was advised the unit was sold, leaving me with no unit. I had no choice but to take the 10x 20 at twice the cost. They never offered to reduce the price nor did off any other solutions. I was very disappointed that it was rented without my knowledge. What’s the point of a reservation?
Ronald S | First ImpressionsFrom the moment we came in to inquire about a unit, to yesterday when we moved out, the crew at Lehi went above and beyond to answer our questions related to their facility, as well as moving questions in general. They were always willing to lend a hand out to my car with big boxes purchased, and gave great advice on products they carry, as well as corporate things like the upods. I will always recommend this location. Thank you!
krissy o | Overall ExperienceThe manager was awesome I loved her a lot
THOMAS C | First ImpressionsEverything was easy and smooth booking the room and getting the access codes. However, it stated online that I would be provided a free lock for the unit and it would be inside the unit. It wasn’t there and I had to go back home to get a lock which wasted some much needed time.
Michael M | Online Move InSean Jaggers referred me to Eric Gronning. Eric was extremely helpful and informative in helping me set up my account. The parking area is very clean and secure. I am very comfortable in leaving my RV in their care and look forward to keeping it there for years to come. I would highly recommend working with the U-Haul crew at this location.
Jim l | First ImpressionsDavid Hudson passed away September 2020 of Covid-19. We are just maintaining the storage for his estate.
Peggy W | First ImpressionsI understand climate control but the temperatures never changed during the day and were around 85/90 which caused warping to my antique dresser and one of my brand new bookshelves.
Jazmyne C | Overall ExperienceYour rate was raised twice in less than a year
Monette V | Overall ExperienceThe facilities were clean. The staff however were rude anytime I spoke with them at my location. If I was 1 day late they locked me out and called my friends non stop almost to the point of harassment. When I called the facility the person that answered says hi I’m going to put you on hold. So, I always remained on hold no matter when I called. I’m sure other stores are fine but the people at my store were rude
Vicky W | Overall ExperienceSqueaky clean facility!
Greta C | Overall ExperienceWell one thing I was upset about is I had a reservation for a 5 x 10 x8 climate control and got there and was told first come first serve. So I had no unit then was told they had a10x20 and it was outside now I would have to pay 163 a month not happy at all. All of my families stuff fill a corner of the unit. I would love a Unit inside and some kind of discount cause that’s what I reserved and was told was waiting for me. We drove down here all the way from Maine to help my mother out cause she is ill. So money for us is tight and to jump from 78 and change to 163 is going to hurt us. So if it can be fixed we greatly appreciate it. Thank you so much. Paul M.
Paul M | First ImpressionsThey don’t call you back, they don’t work with you when you’re not able to pay or lose your job.
Kelli Z | Overall ExperienceIt drives me nuts when the lights go off some there is no way to keep them on when working for a while. You might be wasting more money by trying to save money. Fluorescent lamps cost for turn-on, not duration, and customer becomes unhappy.
Donald W | Overall ExperienceToo much confusion and inconvenience for an average customer. Constantly changing staff and office facilities
DONNY M | Overall ExperienceThank you
Sean S | First ImpressionsI emptied out the storage right at closing hours. The customer service gentleman was incredibly nice and said he would stay and check me out so I wouldn't have to complete it at a different time.
Jon N | Overall ExperienceNice facility, but too many price increases.
mike w | Overall ExperienceI’ve been a resident in the Scottsdale/Mesa area for 60 years and this is by far the cleanest, best maintained and well managed Uhaul’s in the valley. Eric and his staff are terrific! I would highly recommend this particular storage facility to anyone looking for a safe, secure, clean and well maintained facility for your storage needs and I would definitely return to this Uhaul for any future storage or rental needs if necessary. R. Phillips
rebecca p | Overall ExperienceThank you,i am satitfied.....
maurice g | First ImpressionsVery ate up! The manager was very Rude to customers, 2 people had reservations on the app and the store never got any information on it. The roll up door of the unit is so weathered it barely rolls up or down. Definitely not worth the price for a run down small storage e we which is managed by rude and unprofessional people... the trainee was awesome and helpful.
joseph m | First ImpressionsYour office staff was always enjoyable and friendly
Mark K | Overall ExperienceOnline rental was quick and easy. Information was provided in text and email. Directions were very clear. The unit was ready including a lock!
Kerri L | Online Move InEmployees were rude and not helpful. I rented a van and there were no accommodations for a little person. The staff gave me unsafe driving advice and recommended that I “call someone to drive it for you”.
Katrina P | Online Move InThe staff at this facility need to be a little more friendly and be more efficient.Tried to check out on a Sunday couldn’t because of computer problem this was the guys third day on job.
George L | Overall ExperienceThe staff is all very friendly and helpful. They keep the faculty extremely clean and resolve any issues promptly. Have rented trucks from them also and the process is quick and easy. Highly recommend them for your storage or moving needs.
Don A | First Impressionswhen I got everything in Pensacola Florida smooth, but when I got to Arizona the drop off spot that's when it all went bad. I was not treated like a customer and I was even threatend by some U-Haul employee who was very rude and thought I was going to have to protect myself physically bc how this guy from U-Haul was very aggressive with me and I don't think a paying customer should be treated like that. Another employee on East main Street sent me on a wild goose chase with wrong addresses to U-Haul storage locations. Out of all the associates from U-Haul in Arizona there was one who knew all about customer service and his name was Anthony from your U-Haul on 219 E McKellips Rd. Maybe Anthony should teach the rest of your team on how they should treat paying customers. Plus I did have a witness with me to verify everything I am reporting
MARIO C | First ImpressionsStaff was very rude and supervisor wasn’t very pleasant either. I was treated very poorly and also locked in the gate after hours and had to threaten to call Mesa police and fire department to get let out after almost an hour. I will never come back to this location!
kristen c | First ImpressionsGreat service lady that got me all setup.
Mark K | First ImpressionsMargaret and Eric need knowledge and experience and customer service. I did not have a pleasant experience with this U-Haul storage unit facility. Have a beautiful day.
Tracy L | Overall ExperienceThe person that was helping he was being rude wasn't really nice
Shonda S | First ImpressionsThe second floor stank like dead animals. The staff was sometimes alright and then randomly very rude and short. The unit rental price kept climbing often. I wasn't happy about that.
MIKE P | Overall ExperienceEric is there any way we can get unit MM10 weather strip replaced on the rolling door. The one there now is far beyond useful.There might be a piece left and that piece is brittle n useless...I Thank You in advance....Ozkar Acer0
Ozkar A | First ImpressionsIt was a close location for me and was well maintained and convenient access.
Victoria S | Overall ExperienceHave recommended to friends. Nice facility and helpful staff.
HENRY J | Overall ExperienceThanks to all people i came in contact with you were all kind and helpful.
Thomas o | Overall ExperienceI have utilized the units "rooms" on the east lot for over 15 years prior to U-haul's purchase of the property. The facility maintenance, employee friendliness and helpfulness under U-haul's operation has been superior.
STEPHEN L | Overall ExperienceMy storage got robbed twice I paid for insurance and nothing was done to make it right
Danielle A | Overall ExperienceI've always held Uhaul in high esteem. It is my preferred choice for any moving services. I repeatedly had great experiences with this company. Not only have I been a customer numerous times, but I was also an Authorized Delear for Uhaul with at least 17 to 20 trucks at a location I moved away from.In my time running a Uhaul services, not under any condition have I treated any customer with the irreverence they gave me. I trained my employees how to speak to customers with dignity and respect, no matter the situation, the customer will always be treated the right way. They need help. Upon my arrival, I immediately did not feel welcomed. I did not feel the hospitality that I have always received from Uhaul's great customer service. The employees did not seem to care in the slightest. They have no regard for customers' concerns. I asked Margaret, one of the employees, if they had a lost and found because we were missing boxes with our belongings. She quickly responded with a "NO." I would not be complaining if she had only said no, but she further said, "ME PERSONALLY, IF I FOUND A BOX OUTSIDE, I WILL TOSS IT IN THE GARBAGE AND THEN WRITE A NOTE HERE." We then asked for the general manager hoping that he could be a little more helpful than Margaret. I asked the same question and he said "RIGHT HERE" and pointed beside him where there was nothing. I felt utterly disrespected. That is not how you handle customer service. They had an immense amount of attitude at this location and they don't seem to care about their customers and concerns. This wasn't the first time I had a terrible experience at this same location. They had the same inferior attitude and inattentive work ethic when I was checking in my equipment and getting a storage unit the first time I arrived. The general manager Eric didn't seem to care as well. I WILL DEFINITELY NOT RECOMMEND THIS LOCATION!!! Go somewhere else that will give u respect and treat you like a valuable customer.
claire c | Overall ExperienceThe price I paid for a small unit was excessive. I was paying $69+ for a no climate control. Then it was raised several dollars more. That was the last straw I was paying $63 for a climate control and same size storage bay previously when I lived in Laveeen last year. You might want to adjust your pricing.. just suggesting!
maryann t | Overall ExperienceMaggie provided information regarding location of our RV site, how to access (via access card) and hours of access to the storage facility. She let me know that for a small monthly fee, we could have access 24/7. I passed on that option as I cannot imagine a situation where we would need to park or access our RV after the standard access hours. We tried the card and it was noted that it may take a few hours until it was activated. I was provided with a temporary code so I could go to the site and have any questions addressed while I was still on the premises. I took a look and confirmed that there was a dump station as that was important to me. Maggie was kind, helpful and provided excellent customer service. I would recommend this Uhaul location to friends and family.
Colette o | First ImpressionsMy experience with the staff was great. Friendly, helpful, and efficient. This is my first time renting a storage and I was surprised and happy to learn how fast, easy, and convenient it is to start the process online then have an employee reach out to confirm everything.
Ashley W | First ImpressionsAnthony is a joy to do business with.
heather n | Overall ExperienceI would like to thank you for your time and consideration into my storage rental from UHaul. Your decision to allow me to clean the storage and remove all the item for a zero balance was beyond gracious of you and your team. I have no words other than it was extremely appreciated and you have blessed my life more than you realize. I lost my Dad a few months ago and my partner lost her Mother 3 weeks ago. Between funeral arrangements, funeral expenses, travel, hosting family during those hard times and also home schooling kids ... it’s been financially, emotionally and physically draining. I am a responsible person and accountable for my past mistakes and not taking care of the storage was always on my mind (rather, mistakingly trusting my ex to take care of it)... which I thought she did. All in all, thank you so much for your generosity and allowing me to clean the storage. You removed a “brick” of stress from my shoulders and I will need to pay it forward somehow. Please take care and stay healthy.
Jessica S | Overall ExperienceMaggie/Margaret the storage manager was very friendly and very helpful.
Larry o | First ImpressionsEric, your Agent Maggie was amazing. We had an uncontrollable event where the 20’ truck we reserved was not returned to the location as scheduled. We were offered a 15’ truck but weren’t sure our stored belongings would fit. Maggie searched every local location for a truck for us and was able to secure a trailer (free of charge) to make up the difference in cu sq ft. She also added an extra day and mileage. The trailer was at another location and the dealer there flat out refused to give us the trailer unless we paid for it. In the end, made the 15’ trailer work (hubby is great at Tetris). Maggie again came to our rescue the next day when my husband was checking out and closing the storage unit contract, which was in my name. She authorized the closure which we very much appreciated. Maggie went above and beyond our expectations, she deserves recognition as a valuable asset to your location, Eric. Thank you.
Jo S | Overall ExperienceI HAD 3 UNITS FOR WELL OVER A YEAR & NEVER HAD A PROBLEM & THEY WERE ALWAYS VERY POLITE & CONCERNED OF MY QUESTIONS WITH GR8 HELP & ASSITANCE!! WILL RECOMMEND TO EVERYONE!! THANK YOU & UNTIL NEXT TIME!! P.S. I LIVE IN INDEPENDENCE, MO NOW!!
Roger H | Overall ExperienceThanks.
Thomas o | First ImpressionsClean and dry, air conditioning . Great, friendly staff!
roxanne h | First ImpressionsPrices are a bit high.
John M | Overall ExperienceTo many stoopied roles to just rent a storage unit. To much Reddick less paperwork. U have to wate forever to get assistance, I had one customer ask me if any budy worked t here. The guy who cheeked me in was a jerk. They wonted 3 peple as resfersonce. I don't know anybody, so I was forced to lie just so I could rent a storage unit, pretty sad. And a big company like u and u don't give milatery discount, now that's really bad, just out for the money huh?
Tammy D | Overall ExperienceOverall excellent very satisfied, however on the day of move out, there was an awful smell starting in the elevator which smelled like something had died. Placing mice traps can be a good thing but if one has been caught in a closed storage; how do you get them out if the person does not come for days to notice the catch. I'm confident you will be more consciously aware and carefully consider the safety in which all your patrons can stay healthy while in your establishment, since the Covid-19 has scarred us to a panic please keep cleanliness a priority.
MELISSA D | Overall ExperienceVery nice job everyone !!
Jeff C | Overall ExperienceU-haul are okay.
mike M | Overall ExperienceThe only problem I had was when I called back to actually rent the unit and was on hold for 15 min only to be transferred to a customer service rep (someone named Juan) who told me I had to come in and sign a contract even though I had already spoken to someone who was ready to make the deal over the phone. The customer service rep spoke to me like I was an idiot and didn't seem to want to help me. It's all good though because I called back and got another individual who was more accomodating.
kimberly t | First ImpressionsDidn't have a storage unit I reserved a month and a half ago. Then when I called uhaul customer service and cancelled my mobe in with them,, this location proceeded to rent me a unit I did not rent and was going to charge me without my authorization. Margaret the store manager, was unprofessional and rude to both my husband and I.
Callie J | First ImpressionsThe store manager, Margaret, was rude, unprofessional, and short with both my husband and I.
Callie J | Overall ExperienceWhen any concern or issue arises just handling it and not placing any inappropriate blame or blame of any sort could help the process maintain its professional and business position.
R B | Online Move InThere was only one employee who I want to work with from the entire staff and that is Miss Maggie. It seems that she is the only one there who knows how to talk to customers, has knowledgable information about UHAUL, and is professional to customers. Every other person (except for another woman) was unprofessional and it was confusing/difficult to work with them. When I went to close the storage unit facility out another male employee, Tyca I believe his name is, told me I was good to go but didn't go and check my unit at all. He seemed to be in a hurry as he was getting ready to finish his shift. At the time I had believed him until a week later when I received a late notice saying that I was fined for a late payment. I called UHAUL and talked to a woman on the phone who was able to fix the entire mess up but I was still annoyed that I had to go through that ordeal when I was told I had nothing else further to worry about from a different employee. Additionally, we had rented a 15 foot UHAUL, dolly, and car transport that same day so I had different moving pieces that made the entire day more complicated for us. After Miss Maggie had left for the day, I felt that my services were disorderly and I had to get in front of an employee if I wanted any help at all - otherwise I would be waiting a very long time until someone asked me if I needed help. Overall, I will rate this Mesa UHAUL as average because Maggie is a wonderful employee but the other men are unprofessional and don't seem to communicate well with each other or the customers. Furthermore, I'm very happy that when I called my problem was fixed. I wouldn't suggest this UHAUL to a friend though because of how many issues I encountered unless they strictly do their business with Maggie or another woman at the establishment.
Azucena M | Overall ExperienceMotorcycle trailers?
steve b | Overall ExperienceYour staff is extremely helpful and friendly!!
Jeanie R | Overall ExperienceI had the opportunity to work with Anthony again and what can I say??? He represents the best in professional and friendly service!!!
David H | Overall ExperienceNice and clean location. Very helpful staff. Thank you for having a restroom where the outside storage units are. Oh, and for the use of dollies. That made all the difference.
Paula G | Overall ExperienceLove you guy's you took very good care of my thing's.
GWEN W | Overall ExperienceGreat service!
Deborah L | Overall ExperienceI started out at one uhaul facility on Apache Blvd and the 101 I rented there for about four months then the guy I was sharing space with started to hang out there a bit to much and started associating with some other people there and all them started to be in my unit as well so I thought the best thing to do was remove myself from the situation and at the same time my family member was talking to the president of the company and was letting him know what was going I thought I was all good and wanted to stay with uhaul so I rented another space at mckellips and Mesa Dr...it's called uhaul riverview....I even payed an extra ten dollars this month for the 24 HR drive in...well within one week they came and told me my 24 HR service was being takin away due to what was going on at the last unit I had and I had to have office hours to be able to get into my unit...no not gate hours as though that's what I thought office hours 7 am to 7 pm..I was really upset I started to cry cause I did nothing wrong buy move out and distance myself from the issue.i also asked if they was going to return my ten dollars for that service and they told me no they kept it..so I went through the rest of that month with those rules And when I went to pay on my unit I asked if my hours could be back to normal I was. Asking for gate hours at this time no 24 HR thing ...I was told they couldn't do it cause of the issue at the other unit at a totally different facility and I did nothing but move..I told Eric the manager there that I was going to move my thing then and give my money to someone who respected my money and time...I would never recommend uhaul to anyone I was treated as if I did something wrong and I even had to pay for it so if anyone would like to know go to right space storage they are cheaper the space is bigger and the employees there treat you with respect and kindness....Broadway and long more in Mesa check them out stay away from uhaul they only want your money
virginia m | Overall ExperienceEasy check in and facilities are so clean.
Rebecca P | First Impressionsfront staff needed more help, sometimes takes awhile to get done.
jande r | Overall ExperienceI've been renting trailers from this location periodically and always seem to get to deal with Anthony; Anthony also worked with me on this unit rental. GREAT service and he really knows what he is doing - he is representing your company well. Some surveys ask if I would hire individuals based on my experience with them - I would definitely hire Anthony!
David H | First ImpressionsMy experience was horrible. They rented me a unit. We walked to the unit it had already been rented. The card they gave us didn’t work either. I had to finally take an outside unit. We drove over there and all the paperwork directions were wrong so we had to figure that out to even find the unit. They said they could put me on a list if an inside unit would come available but that it was a very long list and I probably wouldn’t get one.
Vicki B | First ImpressionsThe drive between the units is wide and maneuverable. Doors open easily
dawna l | First ImpressionsI rented a 20 ft truck for a cross country move. The big deciding factor for me was the free month of storage. When I got to my destination I was told I would only get a unit of up to 10x10, if they had one available. Otherwise they could only give me a 5x10 unit. As you know the contents of a full 20 ft truck will not fit in a 5x10 unit. After much discussion the storage manager Maggie decided, out of the goodness of her heart to give me two 5x10 units but only if she had them side by side, which luckily she did. Going to another location would have been costly since I had to return the truck to that location to get the free month since I had already dropped the car trailer off there the day before. It was only with a lot of work and adjusting to get my belongings to fit. I only needed the unit a week, as I had anticipated. Checking out was better since Maggie wasn't there. She was borderline rude, condescending to customers and other staff, and made me feel like she was doing me huge favors. I later learned she was wrong. A family member who moved the week before, and rerurned to another location got a 10x15 unit, same size truck, same origination point, one week earlier. I will not return to that location and will tell anyone who asks not to use that location either. I rented a trailer to move my belongings out, from another location, and they were 180 degrees better. I wish I had gone there for my storage but they were full.
Susan A | Overall ExperienceTook 30 minutes for anyone to help me. Nobody was even in the building. The outside units are dirty, but the inside units are clean. The man helping me had to put in my full order form 3 times. My key code wasn’t working. Lots of issues.
Alex B | First ImpressionsA very nice and clean facility.
Mike L | Overall ExperienceVery friendly and fast
Joe V | First ImpressionsNo hassle check-in, easy access to drive up storage units.
Mike L | First ImpressionsGreat facility and professional staff. We had to relocate to a larger unit, and the staff quickly and efficiently handled that.
DAVID D | First ImpressionsMeggie the manager was very helpful with my needs. Very knowledgeable.
Anthony M | First ImpressionsThe two staff members were very helpful answering all my questions. I really appreciated both of their attitudes you could tell they both liked their jobs
Scott A | First ImpressionsThe gentleman that assisted us with the unit was polite knowledgeable and very curtious. It was a very comfortable and good experience.
Theresa C | First ImpressionsGeneral Manager, Eric Gronning made renting my storage unit a very pleasant experience from beginning to end. He was extremely professional and friendly, the kind of U-Haul service that needs noted.
STEPHEN L | First ImpressionsAnthony was awesome,hooked me up with a free month of storage while I looked fir a place to live. The facility was clean nice and wonderful.
Michael Y | First ImpressionsIt was expressed that if I moved my furniture out of storage before the end of the month, then my storage payment would be prorated. I was then told that was not a practice of U-haul.
Arlinda M | Overall ExperienceI had reserved a small storage space and when I arrived at the time specified the facility only had a large storage space. They did not work with me, an individual with disabilities.
NANCY G | Overall ExperienceEric and his staff were great! A++
John H | Overall ExperienceI had 2 major issues with the truck which resulted in the delay of movers that were scheduled to help me move and unpack. The truck would not start and then the back of door would not close
Anita S | First ImpressionsVery good experience with the Staff and the Facility. Very convenient and easy to access our unit.
Mary T | Overall ExperienceA very simple and complete service from start to finish, if needing to have a storage facility is necessary, it couldn't have been any better.
Pam K | Overall Experiencealways friendly and professional
Trudee B | Overall ExperienceEfficient and friendly experience
Paul L | First ImpressionsI just didn't like the fact at times the outside lights didn't work and was to dark.
Amanda A | Overall ExperienceIt was excellent thx so much
MARIO M | Overall ExperienceThe customer service was top notch, Eric took care of our every need and anticipated the potential problems we could face by taking us to the storage yard and letting us check out the space.A+A+A+A++
John H | First ImpressionsHelping with locks when keys have been lost for them. Don’t want to pay a locksmith for something small.
Skehg’ H | Overall ExperienceSales associate was on top of his game. He was attentive and his knowledge of how to and when to was on point. He treated me like a guest and not like a customer. He answered all my questions.
Andrea J | First ImpressionsGreat storing experience tied to our 5th wheel trailer. Ample space to maneuver when loading/unloading the unit & entering/exiting the lot. Well thought-out configuration & well run operation.
Dennis H | Overall Experiencevery good
Martin P | Overall ExperienceSuper
Lashun M | First ImpressionsTHE STAFF WAS VERY VERY FRIENDLY AND JUST AS HELPFUL. U- HAUL HAS A GREAT TEAM WORKING FOR YOU THAT WAS REALLY NICE TO SEE THANK YOU
Laura A | First ImpressionsThe only thing is that it really costly per month
Larry C | Overall ExperienceStaff is always friendly and helpful.
Michael H | Overall ExperienceSo glad I went with Uhaul self storage. Met all expectations. Equipment was super handy and in good shape. The layout of the facility and parking by the doors was awesome. Definitely recommend!!
Charles w | Overall ExperienceVery helpful explained everything gave me a few different options on storage
Edwin S | First Impressionsvery pleasant and helpful. Everything was explained clearly and completely
Bruce L | First ImpressionsWell run storage facility. Everything about it is easy and convenient.
Natasha L | Overall ExperienceSatisfied with the experience. Thx
Kathy N | Overall ExperienceLocation was convenient and clean
Kathy N | First ImpressionsWe ended up moving our things to another storage co. The unit pricing was more than 50% off what u-haul offered, and they had the same size units, but bigger width than depth & better access hours.
Leslie T | Overall ExperienceLocation met all expectations
Dennis O | Overall ExperienceThank you
Rosa M | Overall ExperienceService was excellent! They always had free roller carts available to transfer your items from your vehicle to your unit. If I ever need a storage unit again. I know where I am going!
Hannah R | Overall ExperienceGreat storage
jackie b | Overall ExperienceStored my classic truck outside for about 2 years. Had no issues. Eric at the Mesa Arizona uhaul on Mckellips road did a great job. He kept an eye on my stuff and was always friendly.
Trever T | Overall ExperienceFriendly, knowledgeable staff. Clean facility and grounds. EZ, secure access.
Andrew F | First ImpressionsStaff is rude and disrespectful.
Gabriel N | Overall ExperienceNever enough staff. Long wait times.
Cecilia M | Overall ExperiencePublic restroom were not useable, no place to dispose of any kind of trash
CARLOS S | Overall ExperienceRep was super helpful & listened to my specific needs. He needed some teamwork to get exactly the space I needed, & everyone worked together to make sure the space I needed was made available. Good jo
Donita C | First ImpressionsWe would come back.
ROBERT A | Overall Experiencevery easy
danny a | Overall ExperienceI was very happy dealing with U Haul as I only had the storage unit for a short time but it was very helpful to me. The only problem I had was taken care of very quickly.
Paul M | Overall ExperienceAnthony fixed my card one morning before the facility was officially open. He was so friendly and cheerful. I was grateful for his sincere willingness to help me!
tomas k | First ImpressionsGreat Experience
Kathy O | First ImpressionsHappy with this U-haul facility and may return in the future if needed again.
Matthew R | Overall ExperienceFriendly service
Deborah A | First ImpressionsQuick easy and friendly process.
Chasity F | First ImpressionsGreat place - secure and great staff to assist with any issues.
Nancy D | Overall ExperienceThank You
Patrick L | Overall Experiencerented 2= 5x5 for the price of 10x5 turned out movers fit everything in one bay I was told they would only charge me for a single bay when i went back the next day i was told they couldn't
kelly h | First ImpressionsThe representative was there when I first inquired up to three days later he helped and made this so easy and welcoming for me and my siblings so yes I would recommend this uhaul to others
Rhonda T | First ImpressionsGregg took great care of me,can not be happier
Jenny M | First ImpressionsFrom start to finish everyone at the U-Haul Moving and Storage of Mesa went above and beyond the call of duty in order to help me with the move, the crisis and the panic. A great experience.
Kennan P | First ImpressionsI have rented a unit here several times over the years and always had a good experience. The facility is clean and the staff are great.
Tim O | Overall ExperienceThe process to adopt a child is easier than the process to rent a storage unit these days. Cut back on the paperwork, I'm renting a empty box for christ's sake.
James D | Overall ExperienceNice helpful staff & convenient location
Robert C | Overall Experienceyour employees at this facility were the most respectful, kind hearted, & helpful making everything about this experience the absolute best! I have nothing but good to say!
Caroline W | Overall ExperienceGreat service
christina d | First ImpressionsFacility was great for storing our items for 9 months. Really appreciate that they have the Green Corner to donate items for others to take.
Elizabeth S | Overall ExperienceThe Assistant manager was very helpful and knowledgeable. Good customer attitude and seem to know what he was talking about!
William F | First ImpressionsShe was patient, kind, and helped me so much, Thank you for everything!
Bryce R | First ImpressionsGreat customer service. I will use them again. Very satisfied
kim c | First ImpressionsI had a very good experience working with the personnel at this facility. I would highly recommend them
LOUISE T | Overall ExperienceGreat experience
Nancy D | First ImpressionsThe only drawback was distance as I ended up moving to Avondale & wanted to wait till I was able to get my belongings our of storage for good instead of moving storage facilities for a 3rd time.
janet h | Overall ExperienceEvery encounter w/ staff @ this location was pleasant. They were helpful and competent. They assisted with any questions I had and made everything simple and fast. Definitely a wise choice.
Tiffany S | Overall ExperienceVery clean! Staff was always helpful and friendly.
Nicole V | Overall ExperienceThank you for making me feel my things were safe. Also thanks to the very helpful staff.
Kelly P | Overall ExperienceSince the inception of our contract every time we accessed the unit the alarm would scream when we opened the door. Despite numerous complaints to the office it was never corrected.
Angelique W | Overall ExperienceQuick and friendly staff
Candace C | First Impressionsknowledgible staff. quick. effective. professional
Gary W | First ImpressionsStaff was very helpful. All were knowledgeable and friendly.
John R | Overall ExperienceCarlos was kind and most accommodating! Everything went smoothly and I’m happy with everything. Thank you!
Caroline W | First ImpressionsThank you for all that you've done for me I can't tell you how much I appreciate everything that was done for me and now helpful you were to me in my need of help I can't tell you again how much I app
Helen F | Overall ExperienceStaff was friendly, helpful, kind and delivered A+ customer service. Would recommend to a friend.
Cherish L | First ImpressionsVery great customer service. I will be back if I will need a storage unit or a truck to rent.
Francisco G | Overall ExperienceVery pleased with Amber’s assistance! She got us a unit near the elevator due to our limited ability. She was great at covering all the details and tuned into our personal need!
Paul M | First ImpressionsThe guy who helped us was very friendly and helpful.
Andrea F | First ImpressionsEveryone was really nice and helpful made the move easy thank you😊.
Jacoree B | Overall ExperienceSuper convenient and affordable !
Elenice A | Overall ExperienceAmazing service. Especially due on my lack of communication. Thank you again U-Haul
Seth I | Overall ExperienceGreat location, well maintained and the staff was friendly and helpful!
Dorothy G | Overall ExperienceAs the facility was clean and accessible. I find my experience with one of the employees that claims to be a "manager" exceptionally rude and far from being professional at any extent. Worst experie
Jeffrey B | Overall ExperienceGreat people
Peter M | Overall ExperienceEnjoyed my experience with uhaul I'll definitely recommend them to all my friends and family
christi c | Overall Experiencei had a storage unit for 3 years. I always treated professionally and everyone was always helpful.
SHERIE H | Overall ExperienceActual check out was a pain but using the facility for storage was painless.
Darrel J | Overall ExperienceService was very accommodating and courteous.
sheila w | Overall ExperienceAmazing
LINDSAY L | Overall ExperienceEric does a great job managing the facility!!
leslie r | Overall ExperienceJust didn't fit my needs on a lot of levels.
Cj A | Overall ExperienceStaff was always friendly and super attentive with any of my questions or requests.
Jessica Z | Overall ExperienceI worked with Lee and she went above and beyond! I will refer this location to every client I come in contact with. Thank you Lee for top shelf service!
Dorothy G | ReservationIm working Heather, Storage Mgr. to resolve my issue of no (2)10x15 available.i Reserved early Sept. 2017. I came 219 McKellps Uhaul 9/30/17, was reserved & available Maybe now a10x25 or 20?.
Edward P | ReservationNot been there yet booked a storage unit over the phone.very nice professional people.
paul k | ReservationI really loved my Ubox experience, because everyone was friendly and helpful. When I forgot to give 24 hour notice to clean out my unit the staff was professional and understanding.
Christina B | Overall Experienceall aspects of this uhaul were great except I continued to get a bill even after I moved out of the unit. I looked at the date and I believe it was just delivered late. otherwise great job!
John W | Overall ExperienceThis was my first time renting storage with UHaul and I will definitely do it again. Thanks to Anthony for making transaction so easy. He was very knowledgeable and courteous...
Yolanda C | Overall ExperienceThis uhaul facility would have been excellent, but they charged me a late fee and never reimbursed me when they told me they would. Waited over a month and never received it or a call. Work on that.
DASHON H | Overall ExperienceAnthony was so professional and courtesy. He was quick to assist and show us the process. I appreciate all the help. We would definitely rent again the storage units are so clean&bathrooms
asa p | ReservationNone
viola c | Overall Experiencedirt and debris were blown into the storage unit under the door by leaf blowers when they clean the parking lot ruining my sensitive electronic equipment very unsatisfying.
Bart V | Overall ExperienceVery helpful and friendly. Tell them what you have & feel you need and they are willing to go that extra step to help. From extended time of a trailer cause move took longer to finding right size stge
Russell W | Overall ExperienceEric is hands down, an awesome GM. He made me feel comfortable, with no hassle or commitment to upgrade. Along with being one of the most down to Earth people I've met, he is very professional!
Gabriel B | ReservationBest storage I have rented from and conveniently located...
Yolanda C | Overall ExperienceIt was a good experience and was able to get exactly what I needed.
Tiffany S | ReservationVery clean facility and excellent staff!
DEREK T | Overall ExperienceI only rented a unit for a few weeks, but the staff there were very friendly and understanding, and were very prompt and knowledgeable about all my questions and concerns. They're great!
Miguelina M | Overall ExperienceVery friendly helpful staff
Russell P | Overall ExperienceI made a reservation and then canceled it same day as I found storage at Guardian for less money. Cancelling a reservation wasn't smooth. Had nothing to do with Mesa location.
James T | ReservationEveryone was extremely accommodating and kind.
Jenny C | ReservationLee was very helpful and with all the mess up another uhaul rep had some Lee was AWESOME IN HELPING ME QUICKLY. I was disappointed that I had a truck longer than I needed it because of 2 bad reps.
TRACY H | ReservationYou guys are great! Your call centers are especially well-trained and helpful. I just ended up going with a closer location, but still staying with your company. Thank you!
debra g | ReservationI made a reservation but did not receive any paper work to confirm such. Anthony was very helpful and I was given a confirmation #.
Jan S | ReservationThanks for all of your help. H-Haul made our trip across the country and our unloading of our U-Box at the McKellips Road facility easy! Thanks again.
Gordy B | Overall ExperienceI called today 7/24/2018 at 1536 . I wanted to make sure my account would no longer be charged . I went to the facility before the first of July notified the staff the storage would be empty .No help
Tracy L | Overall ExperienceOpening hours in Arizona should be earlier. At 7 a.m. it is already getting hot.
Paul t | Overall ExperienceGood People
alex r | Overall ExperienceGreat experience. Will rent again in future.
Anne C | Overall ExperienceGreat thanks
joel s | Overall Experiencei did have a few issues but the employees where quit to take care of it. this was the best uhaul experience i ever had. thanks mesa uhaul..
michelle a | Overall ExperienceIt was the first time in an indoor facility and it was good and helped me to feel secure about all my belongings
MELISSA D | Overall ExperienceI feel that it someone does not use your service for the full month they should be pro rated. I only used 9 days in to the month and had to pay the full price of June..
Diane G | Overall ExperienceEveryone has been so helpful thank you all at Uhaul
Rehse W | Overall ExperienceI want to thank Uhaul and the wonderful staff for being there when I needed them the most. Thank you so much from the bottom of my heart.
Sonya V | Overall ExperienceOver priced and had to pay to use the dumpster which was way over priced as well besides not likeing the price of how much i had to pay a month its very clean well maintained and nice staff
Demia P | Overall ExperienceThank you for the help you provided when I needed it. You are the storage we will use again, if needed. Thanks.
lorraine a | Overall ExperienceGood service, just didn’t like the time restrictions for the storage facility. Extra money for after hours.
Marie F | Overall ExperienceStaff was great at move-in and move -out...Thank you
Evelyn G | Overall Experience