Customer Reviews for U-Haul Moving & Storage of Merrillville

4,318 reviews

1650 W 81st Ave   Merrillville, IN 46410
(On the corner of US-30 & Grant street, Across from lake county public library)

(219) 769-2444

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(219) 769-2444

1650 W 81st Ave
Merrillville, IN 46410
(On the corner of US-30 & Grant street, Across from lake county public library)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Will I be refunded for the partial rental of the month for March? Thank you for your professionalism.

lee g.  |  Overall Experience 
Rating:
4.0

Computer glitches were a problem but the staff were able to handle it

Mark V. 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kendall K. 
Rating:
5.0

Customer did not leave a comment.

DARRELL J. 
Rating:
5.0

I rented on Sunday and man when I walked in the door first thing at open there was one lady working and she was running around doing it all. And on all 3 of their computers kudos to your multitasking skills. And not to mention you went above and beyond with your kindness and knowledge. This is the spot to be my rental was quick with 15 people in the store and my return was even smoother. I'm so sorry I forgot her name. Young blonde lady with glasses!

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
3.0

Better or I would say another way to quickly check out. Even though I checked in online for my 7am pickup time. It still took another 45 minutes to get the vehicle because there was another customer in line that was having to be dealt with. Having only one agent helping slowed down the process significantly. The truck that I rented was not swept out and the seal on the dolly had been broken so it looked like it was not sealed for the next person to use. Other then that The vehicle worked and the return process was smoother then I would have expected.

Samuel D. 
Rating:
3.0

I was in on 3/09/2024. Merrillville office. Original guy at front desk was OK not friendly but did what was needed. When I returned truck I entered and a lady was behind counter she told me I had to drive truck up to side of building or she could not check me out. She was very rude as if I should know what I am suppose to do. She said she would be out to check me in. I waited outside over 20 minutes as instructed. Finally a man yelled at me across the parking lot. I could not understand him so I walked to him and he said I could leave that he would take care of truck. So lady told me to wait until she checked me in and he tells me to leave. He was kind so I said i would just leave and took pictures of mileage and gas gauge. I guess I am old school but if this was my business i would be very disappointed in my employees especially the lady behind the counter. She was crass and not courteous. When I initially got in truck the gas gauge was below the 7/8's mark and I could not see the mileage, so I went in and asked man behind counter who was playing on his phone to come out and help me. Sadly I interrupted his phone time and he told me the gauge was right and if I had a problem with it to go on app and take a picture. So rude. Anyway I thought owner would like to know Thanks

juliannae G. 
Rating:
5.0

There is really no parking and it can get quite congested.

VIRNI W. 
Rating:
5.0

Customer did not leave a comment.

Kenya R. 
Rating:
2.0

Van smelled n tire pressure sensor went on 2 miles down the road .

Debra R. 
Rating:
5.0

Customer did not leave a comment.

Marcus K.  |  First Impressions 
Rating:
3.0

The Truck had a service tire monitor light on . There was something rattling underneath the truck . And there was no notice anywhere that I had to download the app to return the truck after hours.

dave R. 
Rating:
5.0

Doing a great job, keep up the good work.

Betty L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

Customer did not leave a comment.

jackie B. 
Rating:
5.0

This was a great experience… again! Love this location. The people working there a great!

Mike K. 
Rating:
5.0

A bit confusing finding the truck you reserved. Better outside labeling on vehicles would be helpful. However, tremendous customer service and super easy checkout.

Rahman B. 
Rating:
5.0

glad they were open until 7! made a last minute reservation and they were able to accommodate the order. will use again when needed.

Scott B. 
Rating:
4.0

Just make sure the staff knows the correct promotions. I was missed informed Bput free 1st month with uhaul rental but that wasn't the case due to same state rental

Samieko N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVION E. 
Rating:
5.0

Everybody was great

Ervin H. 
Rating:
5.0

Customer did not leave a comment.

Alexander a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danny H. 
Rating:
5.0

Customer service was excellent

beverly C. 
Rating:
3.0

I waited for about 20 min in the return line bc it was during regular hours. Finally a lady was coming into work and said "just go ahead and leave it on I will clock in and send you a receipt ". I said thanks and left. I drove 43 miles round trip, put 4.5 gallons the tank and she charged me for 1/8 of a tank. 2 gallons for 9 dollars. It's 9 dollars but still, shame on me for not taking pictures. I used uhaul to move across country and until now had no issues, but this is just making me very upset. Will not recommend uhaul especially this location moving forward. It will be her word against mine but this is ridiculous. I had the vehicle for 3 hrs.

Krystian S. 
Rating:
4.0

Confusing online process

Sebastian S. 
Rating:
5.0

My entire experience with this location has been beyond accommodating! Brittany and Tanya were great! Thank you ladies

ashley W. 
Rating:
3.0

drop-off location met my expectations.... but for past 2 pickup locations, being a manager myself for a large hospital, U-Haul is a major disappointment. I most likely will be researching other services deserved of my requests.

Philip M. 
Rating:
5.0

Customer did not leave a comment.

Alexander B. 
Rating:
1.0

I was over charged for a whole day and then they tried to pull another 109$ out of my account. I will not be using uhaul again.

Jessica K. 
Rating:
5.0

Customer did not leave a comment.

FAITH D. 
Rating:
5.0

Customer did not leave a comment.

Norman W. 
Rating:
5.0

Your rental equipment and U-Haul management contact with me was excellent! Whenever I need to rental moving equipment, I will seek U-Haul again.

robert V. 
Rating:
1.0

I don't recommend renting from the merrillville , IN location. Manager Rosa didn't help me with my rental and did not understand my situation & over charged me.

mike M. 
Rating:
5.0

Customer did not leave a comment.

gina G. 
Rating:
5.0

Customer did not leave a comment.

Davika R. 
Rating:
5.0

Customer did not leave a comment.

Anton K. 
Rating:
5.0

Customer did not leave a comment.

Jashawna C. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
4.0

Replace gas caps each year. When I tried to remove cap, because of the frigid temps, the cap handle detached. Had to use pliers at gas station to remove to refill before returning.

Jay S. 
Rating:
5.0

I rented a one way uhaul truck, my rental process was okay. But my return process at the merrillville location was beyond. Brittany was incredible. Her kindness and professionalism goes a long way for someone who's had a pretty stressful week. Perfect work field for her to be in with people being stressed over a move or being evicted. Her compassion shows!

Jennifer C. 
Rating:
5.0

Brittany was great! I didn't bring the truck back with the correct gas so she let me go filler up so I wouldn't be charged extra. Not to mention how kind and understanding she is!

david W. 
Rating:
5.0

Customer service was fast and professional! Very happy with service.

Migdalia G. 
Rating:
5.0

Mark was very professional. I have no complaints at all.

Byron K. 
Rating:
5.0

Everything was great. Great staff at this location

Steven B. 
Rating:
5.0

Customer did not leave a comment.

tressa h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JaRrish V. 
Rating:
5.0

Great staff at this location

Steven B.  |  Overall Experience 
Rating:
5.0

Power locks power windows and USB ports for traveling and remove stickers on side windows passenger and driver side and inpairs side vision and a small step or ramp of some sort to get in the smaller trucks I had to use a small ladder because I have problems with my legs. besides that everything was excellent

dwight B. 
Rating:
5.0

The best courtesy to the customer service

diana C. 
Rating:
3.0

The customer service employee I spoke with the day after I returned the truck was very rude to me on the phone.

Melissa T. 
Rating:
5.0

Customer did not leave a comment.

Marie B. 
Rating:
5.0

Customer did not leave a comment.

Ryan K. 
Rating:
4.0

Customer did not leave a comment.

Charles W. 
Rating:
4.0

make sure they are aware of supplies and things I was sent down the road to pick up utility dolly and was told they have one and when I got their they didn't have nor did they call to verify

Perla J. 
Rating:
1.0

When I arrived to pick up the truck Cesar working at the counter was so rude and didn't want bothered to help. He sat on his chair and when I asked him for the furniture mats and wrap that I ordered ahead of time he said I would need to go get the truck and then stop back up at the counter to retrieve those items. Once he handed me the keys to the truck, I basically had to walk all the way to the back of the lot to find the truck that had 2 inches of ice on the windshield with no scrapper in the truck. After waiting 30 minutes for the windshield to defrost enough to drive back to the counter I got out of the truck to go inside to retrieve the furniture mats and wrap only to be told I need to go back to a different building to get the mats because he was too lazy to go bring them to the truck so I told him just to cancel them as I was already setback 45 minutes. Once I arrived at the location of the move, I found out that the back door was frozen shut which was another delay. I have rented at this location before but this time the experience was awful thanks to Cesar!

Katherine E. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Truck was a bit dirty on floor boards, yet I understand it's the weather outside. However I appreciated the customer service I was provided today with Brittany and Mark. Mark went and got my truck from the back when I wasn't able to find it, drove me back to the back so I didn't have to walk again. I guess I overlooked the truck but got in and started right up. Will be back there

Derrick F. 
Rating:
5.0

Everything was excellent. Super simple, fast and easy rental and return. Brittney was beyond helpful and accommodating. I had called ahead of time maybe 20 mins before my rental time to confirm and when I had gotten there Brittney had the truck pulled up to the front warming up waiting for me! Not to mention her customer service was beyond.

Johnathan F. 
Rating:
5.0

Customer did not leave a comment.

devante D. 
Rating:
3.0

Front desk attendant on Saturday 1/13 around 11:30am was not very helpful at all

Megan A. 
Rating:
5.0

Very nice people and explained what we needed to do.

britt R. 
Rating:
2.0

Improved customer service and how to communicate with customers. Brittany F would not assist my husband with our return. Vehicle was due back by 5:00pm CT and we arrived to the site by 4:55pn. We had trouble with returning by app and when my husband went inside to return the keys and ask for assistance, she rudely said we're closed. The temperature outside this evening at time of return was -10 degrees while we were trying to take photos to process the return. When we drove away we realized there was one phone we missed, of the vehicle parked. we had to turn around and take the photo to process the return. When walking up to the site for the photo, Brittany F said again, as she did to my husband, ma'am we are closed. I said yes I know, you know how cold it is out here we've been trying to return this vehicle for 15 minutes my husband went inside and you wouldn't help him. Brittany F said who are you even talking about why are you freaking out? I told her you wouldn't help him when he came inside and we made it back before the 5pm return deadline. I told Brittany you're closed so bye I got this I will figure it out. She got loud with me, raising her hands and voice, she was confrontational with me, appeared anxious, stress, and agitated. I took my photo of the parked vehicle for the return and walked away, Brittany F was near her vehicle by this time and screamed at me yeah you better keep walking that's what I thought, keep talking and see what happens. Brittany F verbally threatened me in the parking lot while I was trying to return my rented vehicle in -10 degree weather. She clearly demonstrated her lack of care for customer service and was not interested in providing any level of customer service, would not listen and responded like she wanted a confrontation rather than apologizing and trying to help the situation. I will be filing a police report against Brittany F with the Merrillville Police Dept because she threatened me and she has access to my name, phone number, address and driver's license. I do not trust her and do not want her being able to access my receipt or customer information. I will go as far as filing a restraining order against this person, as she has clearly demonstrated her ability to react professional and rational in high stressful situations. Melissa Skith

Melissa S. 
Rating:
3.0

The truck had ice and snow on the windshield. I left an extra 1/4 tank in the van no refund.

KATHLEEN S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas P. 
Rating:
3.0

Customer did not leave a comment.

Joe H. 
Rating:
4.0

N/A

david C. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
3.0

The directional signs guiding the truck drop-off were conflicting and confusing. Upon entering the lot, one sign indicated straight-ahead for truck returns, while another sign next to it stated "do not enter." Despite my confusion, I confirmed the drop-off request with the receipts I had. However, I was then instructed to reverse the truck with the trailer, which I found uncomfortable due to about 10 feet of space available with surrounding trucks. Navigating around the building, I encountered contradictory arrows on the ground, some directing me to a "do not enter" area, leading to arrows facing the opposite direction from the designated drop-off point. Upon leaving in my own car, I noticed smaller drop-off signs near the ground, barely visible upon entering. Clearer, more visible signage from the initial driveway, facing the correct direction, would greatly improve the confusion. Moreover, a truck in the correct drop-off lane facing the wrong direction added to the misunderstanding. I recommend enhancing clarity in the signage layout for future customers. The employees seemed accustomed to assisting customers with this issue, indicating the frequent nature of such confusion. The employees were polite, but they did not seem eager to help until help was directly requested.

Larissa B. 
Rating:
5.0

Customer did not leave a comment.

NORMA R. 
Rating:
5.0

Customer did not leave a comment.

DICK H. 
Rating:
1.0

I rented a U-Haul near where I lived got called the day before told I had to drive a hour away to get the U-haul since they did not have my size of U-haul near me. I drive the hour one way and the doors where locked called and they said they switched me to merriville so I drive another have hour to get my u haul closer to my house with no phone call that my u haul had been switched to another location would not recommend at all. It was a horrible experience since I was moving a state away and had to be out of my house since it was sold!

Denise S. 
Rating:
4.0

Customer did not leave a comment.

Don S. 
Rating:
3.0

Considering there are very few locations what option do we have but to go there. Heard that any place not open for more hours is not able to be a dealer any longer:(

Katherine V. 
Rating:
5.0

The only part that I think needed attention was when attendant gave me the keys and said the truck is outside go find it...she should come outside with me and point it out.

Vidal T. 
Rating:
5.0

Employee was very helpful, walked through the whole process with ease 👍🏽

Jorge F. 
Rating:
5.0

Brittany provides excellent customer service! She is fast, efficient, and always friendly! Will come back to this location just because of her!

Crysta C. 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

timothy H. 
Rating:
5.0

Customer did not leave a comment.

Nicolas M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

siquana C. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

Customer did not leave a comment.

AVANTE S.  |  Overall Experience 
Rating:
5.0

was hard to find the drop box

RICH S. 
Rating:
4.0

N/A

ERICA A. 
Rating:
4.0

Customer did not leave a comment.

gregory l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dennis A.  |  Overall Experience 
Rating:
3.0

The truck looked clean, however once on the road the windows inside needed a good cleaning

ANGELA J. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
1.0

The kid was sleeping on the desk and we sat there 20 minutes before ivwent in and woke him up. No help taking the trailer off and I am disabled

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Adam D. 
Rating:
5.0

Customer did not leave a comment.

Marilyn S. 
Rating:
3.0

I canceled my storage before my due date and was accepting of the $50 clean out fee due to me living over 2000 miles away. They still billed me and did not terminate but put a lien on the unit. I will not be paying anything but the cleaning fee and will return the card. I will also not be paying any late fees that were charged because I cancelled before the move out date. They need to read their own rules because they clearly think we don’t!!

Tresa E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie C. 
Rating:
3.0

Customer did not leave a comment.

david C. 
Rating:
5.0

Brittney is the best!

Debbie W. 
Rating:
5.0

Customer did not leave a comment.

brenda c.  |  Overall Experience 
Rating:
5.0

Everything went well! Everyone was so nice and accommodating especially the 2 ladies that helped me!

thelma E. 
Rating:
5.0

Customer did not leave a comment.

Eileen M. 
Rating:
5.0

The staff was super friendly and helpful. Place was very clean and well kept.

Barry A. 
Rating:
5.0

This is our second time renting from this location … always fast & friendly service with easy pickup & return.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

michael v.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kyle W. 
Rating:
5.0

Customer did not leave a comment.

Roshaundra G. 
Rating:
5.0

Nothing. Everything was great, mark took care of me during my return and he was very polite and relatable! Thanks!

ERIC A. 
Rating:
5.0

Miss Brittny you were wonderful and so kind. You were informative and attentive to all of our needs for our upcoming move as well as todays. I wish everyone cared about their job as you do. Will definitely be back to THIS location. Thanks again!

Frederick D. 
Rating:
1.0

Back was dirty when I got it. Cleaned it myself after use. Did the self drop off. They just charged me an additional 20 dollar fee and I don't know what for.

esam Y. 
Rating:
5.0

Customer did not leave a comment.

BERNARD J. 
Rating:
1.0

Customer did not leave a comment.

Selena I. 
Rating:
4.0

Service was good….equipment was good. I would have appreciated a friendly “hello” instead of me waiting for them to finish their conversation and video game.

RICHARD Z. 
Rating:
5.0

The staff was great…I don't know names so I will describe them, an older Mexican man, young Black guy and a young White woman. They were all very helpful.

Glenn J. 
Rating:
1.0

Had the reservation for a week yet the truck was parked in the very back corner of the property with a 1/4 tank of gas. The return process was terrible. long line, return lane full of cars, very hard to navigate. The lone attendant was busy with another customer for more than 20 mnionutes checkinghim out and there were 2 people in front of me yet. Was forced to download the app and make an account in order to check out. App was terrible to use. Would definately NEVER rent from here again.

Stanley P. 
Rating:
5.0

Please, put an air freshener in the vehicle. Smells grease due to sweat

Ricardo S. 
Rating:
5.0

At that location Brittany was most diligent and helpful!!! I appreciated her so much - when I checked in the staff called her at home to assist over the phone… And when I checked out… she’s thorough and cares.. she’s a keeper and represents the company to the full and takes her job seriously and all persons!

Abrianna H.  |  Overall Experience 
Rating:
5.0

Extraordinary service. Great staff.

john h.  |  Overall Experience 
Rating:
5.0

The entire staff was very friendly and extraordinarily helpful. I am extremely satisfied with everything.

john h.  |  Overall Experience 
Rating:
4.0

NO

dennis A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

dennis a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Taniqua T.  |  First Impressions 
Rating:
4.0

Everything was great none of my stuff. Got damage everything was well maintained just the way I left it. My only concern very small. U-haul location sometimes difficult to get to your unit. When someone is moving, stuff in or out.

Abraham m.  |  Overall Experience 
Rating:
5.0

I have used this facility multiple times and have remained very pleased with the service and experience. I will use them again if needed.

TRACY F.  |  Overall Experience 
Rating:
5.0

Brittany was amazing and such a great help! Thank you so much!!

Jessica S.  |  First Impressions 
Rating:
3.0

The price was too high. And you just go up on the rent when ever you feel like it.

Debbye S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

SARAHANN T.  |  Overall Experience 
Rating:
1.0

My items in my storage was damage with mold and stink bugs

Armarnette W.  |  Overall Experience 
Rating:
5.0

All the staff was friendly and accommodating. I would like especially to thank Brittany and LaTanya. They were great to work with and I look forward to working with them in the future.

john h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EVERETT M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenyatta H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassmarie H.  |  Overall Experience 
Rating:
1.0

I will never rent another storage at this facility staff very unprofessional,rude and inconsiderate

TRACY G.  |  Overall Experience 
Rating:
5.0

Thank you

ocie m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor R.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

TERRY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Venora M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keynetta L.  |  Overall Experience 
Rating:
3.0

Only reason I would not recommend Uhaul because the price constantly kept increasing but the level of service did not change.

MARISA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latisha p.  |  Overall Experience 
Rating:
5.0

Staff friendly and helpful

Earma D.  |  First Impressions 
Rating:
1.0

Too expensive.. Constantly raising prices

DIANE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robin W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FREDRICK M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Keanna W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHUKARA ROBIN R.  |  Overall Experience 
Rating:
1.0

1staff member Jason was very disrespectful treated me very unprofessional used profanity in front of me very comfortably I needed assistance he was unwilling to assist me just a very bad experience so bad that I moved to another storage provider I will never rent again from uhaul very bad reputation!😢

Shawn D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Harold F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latwaon C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDITH M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John B.  |  Overall Experience 
Rating:
5.0

The only complaint was I went into pay for storage and they were closed and road was closed due to storm. And tono fault of them. But they took very good care of me.

Pam M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassmarie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA H.  |  Overall Experience 
Rating:
5.0

Laura & Tanya were very helpful my storage got switched twice due to being to small I thank them so much I’m very grateful

SIERRA A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kevin J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trevor z.  |  Overall Experience 
Rating:
2.0

Some very rude females at the office..they dont know how to speak to people and seem to be more concerned with themselves than helping the customer.

Thomas H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONNETTE T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John B.  |  First Impressions 
Rating:
5.0

I love yall

PATRICK R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamilia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERI M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis N.  |  First Impressions 
Rating:
5.0

Laura was very helpful in helping me select the proper size unit. She was very personable while profile at the same time. I have utilized this particular location several times. I keep returning because I really like this location and the customer service that I continually receive!

Bertina B.  |  First Impressions 
Rating:
5.0

I would recommend U-Haul to anyone because of the excellent care they offered the customers and the friendly staff Thanks for all the years of renting your facility without incident

FRANK D.  |  Overall Experience 
Rating:
5.0

No complaints. They ran the facility exactly how they should. Very friendly staff and management.

Trevor C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

connie m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

james p.  |  First Impressions 
Rating:
3.0

I paid for climate control service and the unit I was in when I checked.out was at 51 degrees and on average the climate control fluctuated way to much for being controlled.

Jeffrey D.  |  Overall Experience 
Rating:
5.0

Quick and easy super clean storage facility

AVANTE S.  |  First Impressions 
Rating:
2.0

First of all… this unit wasn’t even originally rented by myself. Someone else rented the unit and put my name on it, without my permission, I assume as an emergency contact. Melissa Chavez rented this unit. I helped her with the unit rent one time and the next thing you know, im the main name on the unit and it’s my responsibility. I helped for a while because I didn’t want her to lose her things. By summer this year, I was done being responsible for things that weren’t even mine. I told them to take my name off the unit. They called and said they couldn’t because there was still a lock on the unit. I said it’s not my lock, not my problem. So for any further assistance with this unit, please contact Melissa Chavez, and send her the bill. The unit was always supposed to be under her name, never mine…I don’t know how it was even ever made into my problem.

Rachael K.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

JENNIFER D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Debbye S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph S.  |  Overall Experience 
Rating:
2.0

The staff was very unprofessional and when asked questioned seemed bother to do their tasks or answer. Not very pleasant.

PETER B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARGARET G.  |  Overall Experience 
Rating:
1.0

My life was auctioned off due to your facilities poor contact efforts. 30 years worth of our life all of our belongings I mean we have no clothes to wear. Pathetic we were told not to worry but that was a lie

Gwen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roshaundra G.  |  Overall Experience 
Rating:
1.0

I had this storage for 2 months and when I got my things I had stink bugs all in my things I paid for the ins. And when I called to make a claim they said that bugs is not covered I had to leave my washer, dryer and refrigerator because of all the bugs thank God my new place had a three.😡😡😡😡 That was in September of 2019 and they kept calling me asking me did I want pay for my things. Now it's September of 2022 and I get this email to rate them sad and I worked for U-Haul before in WI. As a former employee I couldn't believe how I was treated.

Gerry G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DIANA B.  |  Overall Experience 
Rating:
5.0

All good. Staff was great.

Matt N.  |  Overall Experience 
Rating:
5.0

Everything all around was great about this place from the staff to the storage unite! Me and the family will use again thanks!

DEANDRE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raul L.  |  Overall Experience 
Rating:
2.0

Didn’t have a lock in unit like stated Lighting and security around the storage was nonexistent. Employees and owner don’t solve your issues they just send you to customer service the. Customer service says they can’t do anything. I didn’t even move in and haven’t received a refund or an email from the owner about my unit and the process to get out of the unit I never used. Moving is already hard this experience made it harder for me.

Shalenn B.  |  Online Move In 
Rating:
5.0

Although my time period was short U-Haul helped me save time and money conveniently located friendly staff and clean facility!

Wanisha J.  |  Overall Experience 
Rating:
5.0

Rose Rivera attended me with perfection and very professional. I really appreciate her help.

FRANCISCO V.  |  First Impressions 
Rating:
5.0

Serinity was very pleasant at all times. She rented me a van and closed out my account.

Jim F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTEN D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew C.  |  Overall Experience 
Rating:
3.0

The unit I reserved was given away to someone else. I had to rent a larger unit

Kristin G.  |  First Impressions 
Rating:
5.0

The the staff was very outstanding from the time I walked in the door til the time I left thank you for such great service Taylor has a five,🌟🌟🌟🌟🌟 me at #106

Tonya L.  |  First Impressions 
Rating:
5.0

Very nice very clean very professional

Marlina W.  |  Overall Experience 
Rating:
5.0

Excellent Service

Scotty P.  |  First Impressions 
Rating:
4.0

We arrived at the end of the day so it wasn’t clear if the unit came with locks or not and if we needed a remote to exit the facilities. We resolved these issues, but it created some confusion. Overall the experience was above average though.

Bensen L.  |  Online Move In 
Rating:
5.0

Everything was excellent with one exception. You really need to fill a gigantic crater of a pothole at the back of the facility.

John P.  |  Overall Experience 
Rating:
5.0

I just want you to know the guy Tyler that help me was great he broke down every detail about the storage answered all the questions I needed to know without me asking that’s a plus his directions to the storage was excellent because I usually get lost so I give Tyler customer service 10/10 Thank you so much😊

Carmilla K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patricia c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joscelyn J.  |  Overall Experience 
Rating:
5.0

I was very content with the service that you have provided me with, your facility is a clean and critter free environmental that was my main concern and to my surprise after having my personal belongings in it for a year or so not 1 critter droppings nor spiderweb. I would definitely suggest this location w inside unit. Thank you

diane r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanna K.  |  Overall Experience 
Rating:
5.0

The facility was secure but could use more lighting in the halls for the inside units

Tracy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rashaun C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROSALIND G.  |  Overall Experience 
Rating:
5.0

My situation was a little different given that I rented a unit for my mother who passed unexpectantly. The staff and management at the Merrillville store were patient and professional in our interactions. I also had phone conversations with other Uhaul staff which were also very professional.

CARL J.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

RANDALL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trevor C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sonya w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie T.  |  Overall Experience 
Rating:
4.0

I wish there were lights in the units or more light in the hallways. It was difficult to see and I had to use the flashlight on my phone

Tracy G.  |  First Impressions 
Rating:
1.0

I am extremely disappointed with U-Haul. All of my furniture is WATER DAMAGED and MOLDY. I rented a CLIMATE CONTROLLED unit and paid extra for INSURANCE. I had to throw half of my furniture away. I have several pictures of my damaged furniture and a leaking wall in my unit. The insurance policy is BOGUS. I expect a refund for my damaged furniture and will be sending a detailed complaint to U-Haul. I will NEVER rent a storage unit from U-Haul again and will advise everyone to stay away.

Justyna s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Armarnette W.  |  First Impressions 
Rating:
4.0

Friendly staff, courteous and polite & eager to assist.

ROSALIND G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle T.  |  Online Move In 
Rating:
5.0

I will always use them if I need it.

TAKEIJA K.  |  First Impressions 
Rating:
1.0

HORRIBLE POOR EXPERIENCE I NEED MGMT TO CALL ME ASAP 219.781.8917

leah h.  |  Overall Experience 
Rating:
5.0

However, the gate for access to the units could use come upgrading. Also, customers having access to a dumpster like other storage companies would be beneficial.

brenda c.  |  First Impressions 
Rating:
5.0

Tanya was awesome and she was able to answer all my questions and she was very informative. Great experience

ROSHANTA G.  |  First Impressions 
Rating:
5.0

Great staff….so very helpful & friendly. Best service /pricing I’ve had at any uHaul facility buying packing supplies.

PATRICIA S.  |  Overall Experience 
Rating:
4.0

Becoming too expensive but over all great.

leslie a.  |  Overall Experience 
Rating:
5.0

Everyone there was so nice, helpful, informative, and very friendly ❤

angela N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUNE J.  |  First Impressions 
Rating:
5.0

Great job ladies and gentlemen!

Poutrise P.  |  Overall Experience 
Rating:
2.0

Lights on storage buildings were not working. Snow was cleared out. Unit that was reserved was given to someone else. We’re told we could check in over the phone and could not. Office personnel were playing some pretty vulgar music while there dealing with everything that was wrong

robert m.  |  Overall Experience 
Rating:
1.0

Storage is absolutely smaller than its description and for an extremely high price a month.

Christina M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JALIL E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robin H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wiley C.  |  Overall Experience 
Rating:
5.0

Very patient and understanding they worked with me and I liked that

nadine p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher K.  |  Overall Experience 
Rating:
5.0

Despite some inconvenience and confusion. The staff was all out pleasant and professional. The ladies Ruth and the others were concerned with my inconvenience when the trailer I rented lock broke off and we had to drive further out the way to retrieve another trailer.

Terese M.  |  First Impressions 
Rating:
3.0

The price went up that why I closed it

Leonard D.  |  Overall Experience 
Rating:
3.0

The gentleman checking us in made us wait while he counted out an entire cash drawer to give us $2 in change. The girls around were laughing with me because obviously the boy had no commen sense. We had just moved and were very tired waiting to get our unit. He never apologized or explained what he was doing or even said thank you for that matter. He had a very arrogant demeanor.

Patricia A.  |  First Impressions 
Rating:
1.0

We had an end unit. It was not sealed properly and when we removed out belongings they were covered with mold and bugs. Spent and entire day cleaning the furniture that was stored at this facility. There were stink bugs all over and inside of everything.

John D.  |  Overall Experience 
Rating:
5.0

Ruth and the other co worker guy was very very Nice!

Keanna W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sade C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Robert F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jannet W.  |  Overall Experience 
Rating:
1.0

Was told by uhaul agent that one month was free, so I rented the truck from on location, travel 10 miles to second location who did not honor the free month the agent promised …..

Fredrick H.  |  First Impressions 
Rating:
4.0

Please pave the drive- the water drains are fully exposed in some spots, I was dodging them everytime worrying that I have my tires slashed... that is my only complaint... staff was great- there was a female there that knew her stuff-i forgot her name but I saw her for a previous rental- she was very helpful and funny making my experience good. Thank you to her!! 😉😁

ROBERT P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monesha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAYMOND W.  |  Overall Experience 
Rating:
5.0

The experience was great. Great customer service!!

Kenyatta H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher K.  |  First Impressions 
Rating:
5.0

Amazing Staff

Kimberly R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

martell g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen M.  |  Overall Experience 
Rating:
5.0

Ms Riveria was absolutely helpful and it was very easy for last minute accomodation. I initially went to Pine Island location because I had reserved a unit online, but they could not find the reservation. Instead of simply telling me "sorry" and letting me walk out the door, the 2 gentlemen working Sunday afternoon called over to the Merrillville location and were able to help me without me prompting them. Great Staff!

Amanda Y.  |  First Impressions 
Rating:
5.0

Only thing that could have been better is if they would have saved me $100 on the initial charge of 361 if it would have been 261 that's the only thing Other than that good job.

Christopher B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abheejit T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sade C.  |  First Impressions 
Rating:
4.0

Not enough help at the time I was there

charles y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raven H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

arthur g.  |  Overall Experience 
Rating:
1.0

Not. Good. The unit was transferred, TO ME. because my brother was going through a divorce and that storage unit was mostly all my deceased parents his stuff, birds he also was diagnosed with cancer so did it as a favor, as he wanted me to have whatever I could of my parents. Well the cancer did not get him, He ended up being murdered not even a year after switching that unit over then I was in the hospital very very very ill got behind payments and Covid hit, I know it is not U-Haul‘s fault but there is no way I could catch the payments up as for everything else was behind also since I was in the hospital and so sick. I mean you have to have lights and water and food, now I have been sent a notice that they auctioned it off for $450 and want to sue me for $1160 so as my brother had two other unitsWith U-Haul between him and the payments I did pay before going into the hospital I just don’t think it’s fair that I’m getting served with being sued now

margaret k.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Mackenzie M.  |  Overall Experience 
Rating:
4.0

The staff was professional , well informed and polite.. Thanks B.

bridget o.  |  First Impressions 
Rating:
5.0

A well kept Facility.. And the Staff is Great!

lashann w.  |  Overall Experience 
Rating:
5.0

Victoria was Awesome, Merrillville Store Route 30. She showed great patients!

Tina C.  |  Overall Experience 
Rating:
5.0

Great customer service. My belongings were secure at all times.

Rennei C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANET C.  |  Overall Experience 
Rating:
1.0

We rented a uhaul on July 13th and the scheduled pick up was July 24th at 7 am. We found out on July 23rd we didn’t have a uhaul available and the closet one was an hour from our location. We changed pick up locations and times to July 23rd at 7pm. We arrived at the Knox location only to find out it was closed and no one was available. We finall ended up getting a truck an hour later without a dolly that we paid for.. With the one way trip we qualified for a free month of storage which is an hour from where we needed but that was fine. We got go our storage in merrillville only to find out they didn’t have w storage unit available like we were told. We had to drive another hour to find a storage until and then another 20 min to drop the truck off where we were told we still owed $33. This has been the worst experience with a moving company I’ve ever had. We have to rental another uhaul in august and I’m considering taking my business elsewhere if we aren’t properly compensated. This service wasn’t worth the $381 you got from me.

Joshua B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald P.  |  Overall Experience 
Rating:
5.0

ALL STAFF WAS VERY PERFESSIONAL & VERY WELCOMING. MADE THE PROCESS VERY SMOOTH & FAST. #1 IN MY BOOK.

Kimberly R.  |  First Impressions 
Rating:
5.0

Rose and team are SUPER AWESOME!!!!!!!!!!

Ray g.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

JAQUAUN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abheejit T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sharon r.  |  Overall Experience 
Rating:
5.0

The whole staff was helpful from the first phone call to the actual rental - L. Williams

Leonard W.  |  First Impressions 
Rating:
5.0

A consistently good experience, both in truck/van rental and the environmentally friendly storage unit.

Mark S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nichole S.  |  First Impressions 
Rating:
5.0

Great experience the lady that handle me at the front desk was great and hard working to help me proved storage thanks

debbie b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jannet W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

warren t.  |  First Impressions 
Rating:
5.0

Did very good

armando r.  |  First Impressions 
Rating:
1.0

The Staff was nice and helpful... my actual storage container was pretty good, the problem I had was the one way in and one way out. It was/is very difficult to get through the parking lot due to other customers unloading, parking, & renting.. I would recommend Uhaul but not this facility

VANESSA J.  |  Overall Experience 
Rating:
4.0

The personal was very friendly and helpful.

Cornell S.  |  Overall Experience 
Rating:
5.0

Good customer service

Monique D.  |  Overall Experience 
Rating:
5.0

Very clean facility with excellent, friendly and helpful staff. (Internal road ways are quite rough.) Otherwise, excellent facility and staff.

don c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lewis S.  |  Overall Experience 
Rating:
1.0

Extremely poor reception by associate Scott Wells when I first arrived to get a storage unit. I had pulled in, in front of the gate as I had a trailer behind me. I couldn't fit my vehicle into a parking spot obviously, nor did I want to be out in the street blocking traffic. Scott was very annoyed that I was blocking the gate and scolded me for blocking access to his existing customers who may be trying to get into the gate. I apologized and asked where he'd like me to move while I wait my turn to rent a unit. He waved in a very non-specific manner towards the roadway and said he was very busy and would get to me when he could. As someone who also works in the front-line customer service industry, I understand the frustrations of being overworked and underpaid, but there is no justification for this awful behavior. Will NOT recommend this establishment to anyone. It's also not my fault that the property is poorly designed and too small to accommodate larger vehicles with trailers. Extremely disappointing. Clearly this is a retirement job for Mr. Wells that he cares nothing about and is doing this to pass the time. Management should make note of this in his annual review.

chris c.  |  First Impressions 
Rating:
2.0

Staff is frequently short handed causing long waits . Manager is unprofessional and rude.

jacqueline w.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

sherry i.  |  Overall Experience 
Rating:
1.0

They gave my unit away after I paid for it and never gave me a refund. Then tried to charge me AGAIN. The gentleman helping me was very unprofessional and seemed very unknowledgeable about everything. I have to have family load it due to me already moving across country and this has been nothing but stressful.

Alexas M.  |  Overall Experience 
Rating:
3.0

This has nothing to do with the current management but my storage unit lock was change and some items came up missing and it was in a shamble. I still have the lock they replace mine with as well as my original key l tried to make a claim and the guy was real rude to me.

debra e.  |  Overall Experience 
Rating:
3.0

Renting the unit ok but returning the Truck has one issues. Had me mixed up with another customer.

Leonard D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gwendolyn S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

wendy c.  |  Overall Experience 
Rating:
5.0

when I needed too up grade no problem. But was not given 1st month rent free need to talk to Ms Rose later in the day

Virginia C.  |  First Impressions 
Rating:
3.0

Unit I was given had broken glass as well as someone's left over garbage. I assumed these units are checked and cleaned in between rentals but apparently that's either not the case or you're short staffed. There's a fee associated with everything which I understand but if you're going to do business that way, maybe take care of your end. Thanks.

Michael M.  |  First Impressions 
Rating:
5.0

The storage facility staff was excellent. They stayed a little longer to check me into the my storage unit. They explained everything and answered all my questions. They even walked me to my unit to show me where it was. I would definitely recommend this place to anyone looking for a storage unit.

Denita V.  |  First Impressions 
Rating:
5.0

The two staff members that helped us were outstanding.

JOHN D.  |  First Impressions 
Rating:
5.0

Our experience using your storage facility for the most part has been great. The staff has been very helpful and friendly. Our only issue over the past 10 years has been trying to regain access after a door repair and a lost key. We n3ded to have our lock cut off. The request was made in Nov 2019 and not completed until July 2020. This task only took 5 minutes to complete. So, we could have been out of our unit sooner. Anyway, that's our only complaint.

MARI D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marlene L.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Yvette S.  |  Overall Experience 
Rating:
4.0

Overall I was very satisfied. My only complaint would be the pricing. If seems like the price of the storage increased way too frequently. The price didn’t fit the size of the unit.

CHANDRALL N.  |  Overall Experience 
Rating:
1.0

Had an indoor storage unit for 1 year with U-Haul Merrillville. It was a nightmare! There was a break in to all units in my hallway. There was no apology from U-Haul and no discount. The communication of the break in was terrible. They were rude and couldn't help me as I was out of state when it happened. In addition to not being safe, the facility is dirty. Found a lot of bugs every time I opened storage unit. Finally, staff was not friendly. Every time I came into the office it would be a 30 min wait to talk to someone. I have taken all my belongings and moved to a much nicer storage facility down the road for the same price. Stay away from this storage!!!

JORGE P.  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and helpful

Nancy J.  |  First Impressions 
Rating:
5.0

Friendly and courteous staff. All went well

JOHN M.  |  Overall Experience 
Rating:
5.0

Desk clerk was knowledgeable, professional, and personable.

Richard R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melissa B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tashonda s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronice S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tressa j.  |  Overall Experience 
Rating:
5.0

Very good

micheal m.  |  First Impressions 
Rating:
5.0

One of you employee NAME Tyler "" at the location when eye check my rental back in. Went over and beyond to HELP me. and there was 2 older gentlemen there on Sunday 1-26-2020 gets a 5 stars for SVS al

James G.  |  First Impressions 
Rating:
5.0

Every employee I encountered since renting a storage space was very professional, courteous, friendly and wanted to help me with whatever they could.

Nathan P.  |  Overall Experience 
Rating:
3.0

Not happy. I was told I had to pay about an additional $160 or so for going over the mileage. Capital One says I was charged $496.39. Was not told about any other charges!

barry l.  |  First Impressions 
Rating:
1.0

Charged for things i shouldn’t have been charged for because the staff is always too busy and don’t take their time to handle people’s money properly.

Brandon T.  |  Overall Experience 
Rating:
5.0

The staff was helpful and always courteous

Terry S.  |  Overall Experience 
Rating:
5.0

Everyone was very nice

Darryl J.  |  First Impressions 
Rating:
4.0

n/a

ANGELICA S.  |  Overall Experience 
Rating:
4.0

The facility was convenient. I wanted an air conditioned unit and was not able to get one.

darlene a.  |  Overall Experience 
Rating:
5.0

Everyone was great to work with, very prompt on addressing issues that came up..

jack c.  |  Overall Experience 
Rating:
4.0

The manager Rose was a lifesaver I can’t thank her and her staff enough for everything they did to help me.

Tracy M.  |  First Impressions 
Rating:
5.0

Thank you

Cynthia K.  |  Overall Experience 
Rating:
5.0

The staff at the Merrillville Uhaul was extremely friendly and helpful

Dan W.  |  First Impressions 
Rating:
3.0

Prices are ridiculous and they up the rent atleast once or twice a year by $5.00. Dont expect it to be plowed until the next day if it snows. Much cheaper better places out there with 24/7 access.

Michael B.  |  Overall Experience 
Rating:
5.0

Just wanted to say thank you for all your help. Tyler and the young lady did a great job with getting me everything I needed. Thank you again.

Tammie T.  |  First Impressions 
Rating:
5.0

The best

Cynthia K.  |  First Impressions 
Rating:
4.0

I would recommend this location

Desiree E J.  |  Overall Experience 
Rating:
4.0

The staff U-Haul very helpful from the beginning to the very end lease with U-Haul I would highly recommend to anyone it's was pleasure doing business with them. Paul Hegwood.

Paul H.  |  Overall Experience 
Rating:
5.0

Robert was awesome. He was very helpful, answered all my questions. Didn't rush me through the process. The facility looks clean. Thanks

susan l.  |  First Impressions 
Rating:
5.0

The staff was amazing I had the wrong storage at first and they made sure I had the correct one when I made it to Merrillville. They fixed the mistake from Indy super amazing.

laTwaina b.  |  First Impressions 
Rating:
2.0

There should be a manager on call that could facilitate emergent cutting a lock instead of waiting 24hr

LADONNA R.  |  Overall Experience 
Rating:
4.0

Unsatisfied with the online monthly bill payment process. Unable to pay the bill before the actual due date was inconvenient. Uhaul needs to let customers pay in advance of due date. Customer Service!

vicky l.  |  Overall Experience 
Rating:
5.0

Moving across states is stressful, period... TY to this crew that were so kind on my stressed soul... they made my day a bit brighter

Kimberly B.  |  First Impressions 
Rating:
5.0

Awesome staff very helpful

rhonda k.  |  Overall Experience 
Rating:
5.0

They are excellent in service and the whole place is spotless. Thank you again. 👍🏻

LYNDA t.  |  First Impressions 
Rating:
5.0

Love keeping my special items I can’t find room for at home. Plus the employee’s are always so helpful when you need them. 👍🏻

LYNDA T.  |  Overall Experience 
Rating:
4.0

I rented storage space, the lady that rented me the space was very nice, friendly and very helpful.

SHERRY B.  |  Overall Experience 
Rating:
5.0

The very kind people at the Merrillville Ind. Were the Best!!!😇. A young man name Tyler was absolutely Heaven sent. He went way over helping my sister and I unload our truck. Tyler was exceptional.

Cathy B.  |  First Impressions 
Rating:
5.0

All categories met and exceeded. Good crew here withe everything I need.

tony k.  |  Overall Experience 
Rating:
1.0

Chaotic, delay after delay, gates hanging wide open, carelessness with personall information, designated user can't have same address? it was a WTH experience computer erased everything on backspace?

shelley a.  |  First Impressions 
Rating:
5.0

verry helfull to my needs

joseph b.  |  First Impressions 
Rating:
5.0

My wife and I appreciate the service we received from UHAUL. The staff was very friendly and helpful.. From Rose to the young man who helped us open our frozen locks, we only have positives.

leonard w.  |  Overall Experience 
Rating:
5.0

Love this storage facility & the staff are friendly, courteous, respectful & very helpful. Rose, the facility Manager is remarkable, knowledgeable & a great asset to the U-Haul company. Thank you!

Inetta C.  |  Overall Experience 
Rating:
3.0

n/a

ANGELICA S.  |  Reservation 
Rating:
2.0

I observed a staff (believe was a manager) was VERY Rude to customer ahead of me. The Facility is in need of repairs, road area to storage, my storage could be open with lock secured, cart wheel brok

SHARON J.  |  Overall Experience 
Rating:
4.0

There were a few individuals who were very helpful and friendly throughout the process. Big thanks to them!

nicole c.  |  Reservation 
Rating:
5.0

Thank you

hector h.  |  Overall Experience 
Rating:
4.0

Everyone was very friendly and helpful and manager was great also

lashon s.  |  Overall Experience 
Rating:
5.0

Great Staff Very Helpful

lupe a.  |  Reservation 
Rating:
1.0

One year ago I reserved a 10 x 10 unit I was told there was no problem reserving a 10 by 10. Which would have cost me $150. when I got there they had a 10 x 15 which cost $184 that's the $34 hike.

KATHY S.  |  Overall Experience 
Rating:
4.0

NONE

Stephen P.  |  Overall Experience 
Rating:
5.0

The staff was very courteous & Professional

Louis K.  |  Overall Experience 
Rating:
4.0

Both employees were very helpful and courteous. However, after seeing this, there appears to be an error on the move in date. It is 9/2/18.

Mike K.  |  Reservation 
Rating:
5.0

Great service.

richard a.  |  Overall Experience 
Rating:
5.0

Friendly and accomodating staff

Stephen P.  |  Reservation 
Rating:
3.0

Keypad exit access was broken for nearly half the time I stored stuff there; didn’t seem very secure.

John W.  |  Overall Experience 
Rating:
5.0

This was the first time I had utilized a storage facility. The management and staff made it a wonderful experience. I was treated with the utmost professionalism, courtesy and respect. Thank you.

Jacqueline B.  |  Overall Experience 
Rating:
2.0

Some of my things were destroyed due to rain getting inside my storage unit.

baron m.  |  Overall Experience 
Rating:
5.0

2 guys at desk was So..... polite and helpful....I like how I was greated when I entered office...and was thanked for waiting for them to finish up with previous customer....

kimberly w.  |  Overall Experience 
Rating:
4.0

Only problem I had was with parking. There was a large uhaul moving truck parked along the entrance making parking/backing out a pain.

Christina M.  |  Overall Experience 
Rating:
5.0

Dakota was very helpful in processing my paperwork to close down my storage and in getting a truck.

florence r.  |  Overall Experience 
No reviews have been submitted for this location.

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