Customer Reviews for U-Haul Moving & Storage of Memorial City

4,731 reviews

10220 Katy Fwy   Houston, TX 77043
(Limited customer parking available recommend drop off for equipment pick up, Between the New and Used Honda Dealerships)

(713) 464-2713

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(713) 464-2713

10220 Katy Fwy
Houston, TX 77043
(Limited customer parking available recommend drop off for equipment pick up, Between the New and Used Honda Dealerships)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

vincent C. 
Rating:
5.0

Customer did not leave a comment.

Ivory B. 
Rating:
5.0

Customer did not leave a comment.

Glenn G. 
Rating:
4.0

Customer did not leave a comment.

michael M. 
Rating:
4.0

Customer did not leave a comment.

Johnny P. 
Rating:
5.0

I liked seeing the senior employee teaching the new guys how to support a customer.

Miguel G. 
Rating:
5.0

Everything went great, fast and smooth transaction

Denita D. 
Rating:
2.0

The equipment was fine, but despite the fact that I explained that my Venmo card was not a “store credit card” and not a “secured credit card” and that it was fully funded by Synchrony Bank AND that I've used it with UPS in the past, they refused to take it. Incredibly ignorant and arrogant employees. The U-Haul experience itself and return process was neither here or there.

vaughn C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth T. 
Rating:
3.0

Supposed to open at 9, employee arrived at 9:15 to long line of customers. Truck drivers side door lock very difficult to open.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Todo estuvo bien

Eberto M. 
Rating:
4.0

Too cramped; he did his best, but the employee barely had enough room to work. Return Equipment area too small and not enough help to process!!

MICHAEL K. 
Rating:
1.0

Customer did not leave a comment.

Quintress G. 
Rating:
4.0

Very good service, very patient and work was well done. Thanks for your help and for your patience. Thanks again.

Laury H. 
Rating:
4.0

Customer did not leave a comment.

chi Y. 
Rating:
5.0

Customer did not leave a comment.

Rod M. 
Rating:
5.0

Manager was very engaging, professional, and helpful!! Will always do business with this location now that they have this new manager or assistant manager.

Ross R. 
Rating:
5.0

Customer did not leave a comment.

Juan S. 
Rating:
5.0

Nice !

Keith A. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
5.0

Customer did not leave a comment.

Luke M. 
Rating:
5.0

I first but not last u-haul rental. Great.

garland Y. 
Rating:
5.0

Emmanuel was the general manager and did a wonderful job helping me. It was my first time using U-Haul and I was surprised by how seamless everything was. System is a little slow but the experience was great. Very fast check out and would definitely recommend this location to anyone needing to move.

Dylan T. 
Rating:
5.0

I rent equipment often from this UHaul location. The staff are always very helpful and the equipment is also well maintained. I will continue to use Uhaul at this location as my needs require. My last experience was great only matching previous rentals.

Travis B. 
Rating:
5.0

Customer did not leave a comment.

Lester D. 
Rating:
5.0

The staff was great, easy process, highly recommend this U-Haul

Corbin C. 
Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
4.0

Customer did not leave a comment.

Martin jan M. 
Rating:
5.0

Customer did not leave a comment.

Curtis S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES K. 
Rating:
5.0

Nothing thanks

Treveon D. 
Rating:
1.0

I made an appointment 16 days in advance, but was still rescheduled 4 times and had to come two separate days to complete the installation.

Samuel M. 
Rating:
5.0

Customer did not leave a comment.

Chris P. 
Rating:
3.0

The truck had serious transmission problems and seemed unsafe to drive.

William I. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES K. 
Rating:
5.0

Manager was great. Friendly and fast.

Samir Hussain A. 
Rating:
5.0

Keep doing what you're doing at that store. The staff was helpful, friendly, and quick. Emmanuel is leading a great team there. I'll be back for my next rental.

Yash S. 
Rating:
5.0

The Manager I Emmanuel goes above and beyond his call of duty personally coming out making sure all details were satisfactory to me. Security goes a long way with me. I really appreciate the people you have here at this facility I feel a little more comfortable at night, knowing that is somewhat secure.

William M.  |  First Impressions 
Rating:
4.0

Great service. Loved people's vibe. However, there is a small note I initially reserved for Feb 17, but someone from that location called to reschedule earlier I said let's reschedule for Fev 13, 3 PM. Then I got a call in the morning requesting me to come out at 1 PM. I said I had work and couldn't go. The gentleman over the phone was very polite, but 4 stars just for calling too much for this or for that There is a reason we have a calendar. To schedule.

Rauan B. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
4.0

Customer did not leave a comment.

JAMES M M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANSEL W. 
Rating:
5.0

Customer did not leave a comment.

Jordan N. 
Rating:
5.0

Customer did not leave a comment.

william H. 
Rating:
5.0

The staff were fantastic. We picked up a 9x5 trailer and they met me at the trailer, hooked it up, met us when we pulled back in and unhooked it for us. Reserving online was easy, checking in was easy and drop off was great.

Kimberly D. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
3.0

Emmanuel, the person who I checked in with for the rental was very courteous, professional and helpful yet he was very stressed out. You guys need to hire more people. He was the only one in the office, running around, delivering trucks and supplies, charging customers, doing everything. Keep it like that and he will burn out real soon. It is unfair in my POV.. There were two people ahead of me in line and a few minutes later there were another 4-5 more customers waiting. Unless you fix this issue I would not recommend this location.

Rebeca D. 
Rating:
5.0

Customer did not leave a comment.

Roy Z. 
Rating:
5.0

Muy bien sobretodo muchas gracias a mi amigo emmanuel y a los que ablamos español.

noel lopez Z. 
Rating:
5.0

Easy drop off

Elainna H. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

jamie R. 
Rating:
5.0

Great customer service!

Lisa B. 
Rating:
2.0

I had water damage to my belongings

Ira L.  |  Overall Experience 
Rating:
5.0

The staff was super friendly and helpful. It's so nice to be treated the way they did and definitely makes me want to come back and recommend them to other people. The general manager was really an awesome guy.

Alexander M. 
Rating:
1.0

Customer did not leave a comment.

Gen L. 
Rating:
5.0

It was a great experience. I have no complaints.

Benita T. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

People at counter are always helpful and professional.

Fernando M. 
Rating:
5.0

Customer did not leave a comment.

Charlene T. 
Rating:
5.0

Customer did not leave a comment.

Diana M. 
Rating:
5.0

I rent from here 1once a month. And been doing so for the last 8 months. This month was by far the worst situation. I got dropped off at 5:45 in the morning because I use the mobile check in. Mind you it was 32 degrees. And come to find out no truck. Never got an email text or phone call to tell me that they did not have the truck ready for me so I had to wait in the freezing cold for and hour till the store opened. And to get my rental. BUT regardless of this situation this has been my fav location and the gentleman that has helped me the last few time is so courteous helpful and just a soul a great person to work with he tried everything to help me out and get me going and was just great ful to deal with him again.

PAULYOON Y. 
Rating:
3.0

I was charged a cleaning fee with no explanation.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Oscar M. 
Rating:
4.0

Customer did not leave a comment.

Otwell L. 
Rating:
1.0

Perhaps open the store when the published hours state you will open? We sat in our car from 7:10am until 8:00am - outside in the parking lot - while the establishment was closed and locked. We had to leave at 8am and we had wasted nearly an hour. We were unable to complete our move by 3:30pm when the condominium building stops all work and contractors, daily. I was told my rental was for 8am, but I could come before that time for pick-up. I inquired about what time the location opened and was told 7am. Two other parties also waited with us in the parking lot that morning because you publish the fact that your location opens at 7:00am.

Sharalynn F. 
Rating:
5.0

Great friendly staff! The Manager was very helpful gas me in and out! I recommend this location 5***!!

Lucinda G. 
Rating:
5.0

Agent was extremely helpful and knowledgeable

albert G. 
Rating:
5.0

Customer did not leave a comment.

XAVIER D. 
Rating:
3.0

The customer service at this point was catastrophic, there is a thin lady, a little racist, is of color and with short hair, which is extremely rude I had to tell him to respect the customer and that customer service is paramount to a company, with everything else went very well, the delivery without problem and good service but when renting if the attention was horrible.

Camilo Andres C. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Great customer service

Jim D. 
Rating:
5.0

So professional while assisting us.

Yustin C. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
4.0

Over 13 years of renting and we had two incidents during that time, I’d say that’s pretty good. Staff was always helpful and friendly, many times I received a call that my rent was due, they were helping me avoid late fees. Overall, it was a good experience..

KEVIN O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Arnol S. 
Rating:
1.0

The associate that unhooked my trailer barely spoke to me, seemed put out that he had to do something, and when he was done he just said I was good to go and walked off. 1.5 hours after checking it in, it was still showing on the app that I still hadn't so I drove back up there. The lady at the counter was helpful and did whatever should have been done the first time. Between the guy and two trips, I would not recommend this location.

Gary H. 
Rating:
5.0

The gentlemen who set me up and checked me Out were so helpful and courteous. I would return to this location even if they were the only reason! I wish I could remember their names. Well done to their mom's and their training!!!

Kimberly C. 
Rating:
5.0

clasificacion #1

jaime c.  |  Overall Experience 
Rating:
5.0

Location was very accommodating. The self drop location was easy to find and the process was very straight forward.

Jared T. 
Rating:
5.0

Customer did not leave a comment.

tamika T. 
Rating:
5.0

There was a misunderstanding when I reserved about the size and type of trailer I wanted but was quickly changed when I picked up the motorcycle trailer I wanted and the price was adjusted accordingly.

James M. 
Rating:
5.0

I had a storage there for a bout 2 months I want to say, the staff was always very helpful and friendly no matter what I needed. Emmanuel has an amazing staff at this location, they always created a great atmosphere on every visit! Thank you guys!

Ayreonna W.  |  Overall Experience 
Rating:
5.0

Staff repaired hitch to get me going-Emanuel was great.

HICKS H. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Team was very welcoming and professional! Emmanuel B was very knowledgeable and helpful with my move and what best fit my needs for the move. He was nothing but amazing and I definitely have to give him a 10/10!! Get up the good work and I'll be back for future reservations!

JOSEPH J. 
Rating:
4.0

Booking online did not help. Another store started the reservation so everything had to be rebooked.

Phillip T. 
Rating:
5.0

Customer did not leave a comment.

ken W. 
Rating:
5.0

The gentleman that helped was fantastic. He was polite ,professional and efficient. I can't remember his name. It may have been Jamal.

BRENDA L. 
Rating:
5.0

Justin was an amazing help, he was quick and easy. He explained everything in a properly manner & help me get out of the store quickly , usually moving out causes a big headache and dealing with people to rent a U-Haul is a pain as well but he made it a good experience! Thank you!!!

jennifer B. 
Rating:
5.0

Nothing to the moment.

Nicole B. 
Rating:
5.0

I dealt with the manager at this location and he was superb. He could not have been any more gracious. He is a true professional.

RICHARD L. 
Rating:
4.0

Staff are super friendly...

Jonathan D. 
Rating:
5.0

They were all great

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Mike B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doug H. 
Rating:
5.0

Customer did not leave a comment.

Karina K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen L. 
Rating:
5.0

Employees are awesome and super helpful

Christopher H. 
Rating:
5.0

Service rep was professional and courteous. Great job!

Regina M. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY R. 
Rating:
5.0

Super fast and easy check in and very understandable staff ! Emmanuel helped me and was very nice

Jade N. 
Rating:
5.0

I want to make a personal thank you to the GM Emmanuel and his staff. He had a team full of amazing working with him. Everytime I step foot on property greeted me with a warm hello. I was going through a storm in my life everytime I was seen by staff everyone said hi with a smile and it was heart warming. Best UHAUL dealer in Houston. Thank you for making my experience wonderful and I will be back for future reservations and I’m telling everyone to go to make a reservation with him.

Janaya N.  |  Overall Experience 
Rating:
5.0

The staff was amazing, extremely helpful and knowledgeable. They took all of the anxiety out of my moving experience!

Zira W.  |  First Impressions 
Rating:
5.0

Emmanuel was extremely professional, thoughtful, courteous and efficient. Everything you could ask for when doing business with someone. Take care of Emmanuel because managers like that are hard to find these days.

justin c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

richard j.  |  Overall Experience 
Rating:
1.0

Customer service is horrible.

Chris R.  |  Overall Experience 
Rating:
5.0

Great facility and Great people

WILLIAM B.  |  Overall Experience 
Rating:
1.0

My unit got broken into and staff didn’t notified me but they placed one of their locks and now that i went to clear the unit i get an email right away about a move out notice.

FATIMA G.  |  Overall Experience 
Rating:
5.0

All the time I go to the office for any question, they're very nice and great attitude

Lorena D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fereidoon K.  |  First Impressions 
Rating:
5.0

Emmanuel was the one who took care of me when I first got the storage and also the one who closed the account with me. When moving in I was so stressed out that day, nothing was going according to plan, that wasn’t even the location I pick first but honestly I’m glad they picked it for me, Emmanuel was welcoming from the very beginning. He informed me about the insurance, the ins and outs of the gated area, when to expect the bill all while he was the only employee inside the store taking calls and letting other customers know he’ll be with them in a moment. When closing it was pretty quick and he let me know they always have storage available in case I ever need it.

Coral R.  |  Overall Experience 
Rating:
5.0

The office staff was helpful and friendly. Helped me out and made sure I had what I needed. Thanks to all.

NANCY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kai S.  |  First Impressions 
Rating:
5.0

Great customer service and friendly staff!

mike r.  |  Overall Experience 
Rating:
4.0

Emmanuel was very helpful as well as the rest of the staff at the memorial location!

Leceia J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaDamian H.  |  First Impressions 
Rating:
5.0

Well organized staffs

Margarett e.  |  Overall Experience 
Rating:
2.0

My unit was broken into twice, the first time the management didn’t even find it. I found it a week later when I got back in town. The second time the thieves broke the door and could not get totally in. I am out!!

JONATHAN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kristi m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katie n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sosa z.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

navid m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HILLARY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STANLEY F.  |  Overall Experience 
Rating:
5.0

Got all my questions answered.

IMELDA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynni B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kristi m.  |  First Impressions 
Rating:
4.0

Fire next to my unit.

charles f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmen E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

quina p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracey j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruben A.  |  Overall Experience 
Rating:
5.0

The office people at this location are amazing. The guys outside are great.

randy b.  |  Overall Experience 
Rating:
4.0

Thank you! I have vacated my unit

Diana S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ketisha j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aretha J.  |  Overall Experience 
Rating:
5.0

No problems

Matthew M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sebastian G.  |  Overall Experience 
Rating:
5.0

Very understanding and helpful to my situation.

Tina H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andre f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristen H.  |  Overall Experience 
Rating:
5.0

Very friendly and practical staff.

rene r.  |  Overall Experience 
Rating:
5.0

I really don’t enjoy the experience with Uhaul.com and the storage services !

MIGUEL G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

milton b.  |  Overall Experience 
Rating:
5.0

I like using this place when I need something ASAP that’s not climate controlled. I’m using CubeSmart off of Westheimer and Dunvale I started at $246 and on my third month they raised it $100 WTF good thing I’m getting out of there it was just temporary but still that space goes for around 500 at other CubeSmart‘s WTF they tell me it’s supply and demand well I demand they keep the price at $246 lol😂

KENT R.  |  Overall Experience 
Rating:
5.0

Access till 10pm other places close at 6 pm or 7 pm thank you great service.

WENDY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ahmed M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS ALBERTO P.  |  First Impressions 
Rating:
5.0

I have been a customer of this location for many years dating back to when Mary Christian was there. I have always been treated with courtesy and respect. Any minor problems always quickly addressed. Staff was always accommodating and tried to meet my schedule. Most recently, Mike, Roger, Vicki, & Wes have been great to work with. I would quickly recommend this location to anyone.

ROGER M.  |  Overall Experience 
Rating:
5.0

Buen servicing rapidly amable bilingue

jaime c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA B.  |  Overall Experience 
Rating:
4.0

Both Felix and Kersten were very helpful, friendly and knowledgeable. Appreciated their assistance.

LYNNEECE MARIE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elizabeth e.  |  Overall Experience 
Rating:
5.0

Employees are friendly and manager always treats customer with respect.

Edwin H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Swisher C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david d.  |  Overall Experience 
Rating:
5.0

Storage facility clean and safely maintained. New security update better protection for all storage units.. I would recommend this facility due to convenience of IH10, friendly personnel, ample supplies for a smooth hauling or storage adventure.

Robert B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MOISES N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MOISES N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose H.  |  First Impressions 
Rating:
5.0

The entire staff is so helpful and obsequious!

michael e.  |  Overall Experience 
Rating:
4.0

The overhead door was a little hard to open. Could use some grease or adjusting.

Ralph M.  |  Overall Experience 
Rating:
5.0

Outstanding service

ISAAC A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dedric C.  |  First Impressions 
Rating:
5.0

Excellent service

ISAAC A.  |  First Impressions 
Rating:
5.0

Very good service and friendly staff.

Steve J.  |  First Impressions 
Rating:
5.0

Very helpful staff members. Really helped get me on my way without any hassle

KELVIN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Socorro A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dana s.  |  Overall Experience 
Rating:
5.0

Michael was helpful and the process went quickly. Very efficient! Appreciate the great service.

Claire C.  |  First Impressions 
Rating:
5.0

Prices and specials are always available.

Edwin H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GUNNAR E.  |  Overall Experience 
Rating:
5.0

Staff was very polite and helpful with my storage unit. I would like to say thank you for a job well done

Shirley W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mymica M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mymica M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Orlando S.  |  First Impressions 
Rating:
5.0

Very fast and its actually free

Diego Maria L.  |  First Impressions 
Rating:
5.0

Good People, perfect storage condition.

Armando C.  |  Overall Experience 
Rating:
3.0

It took me three visits to get someone to help me cancel my storage. I went during office hours but the door would be locked or there would be no one in the office to help. I realize these are strange times. Parking is very difficult there now if you need to go in for supplies.

CINDY B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patrick B.  |  Overall Experience 
Rating:
1.0

Your staff is not friendly. And your prices are extremely high vs elsewhere which is where I took my business. I will never visit your Memorial location again.

Angela M.  |  Overall Experience 
Rating:
1.0

The door to the storage facility was not functioning properly, which I reported to management but they never did anything about it. I moved out of the unit at the end of April and continued to receive payment notices and then late payment notices until last week. Very poorly run facility. I would not recommend.

James H.  |  Overall Experience 
Rating:
5.0

All personnel working inside & outside very helpful with smooth check-in for storage facility. Continue great work

Robert B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick B.  |  First Impressions 
Rating:
5.0

Thank you, LaMargo, Ted, and staff for all you assistance and ease of registration and utilities.

FLOYD T.  |  Overall Experience 
Rating:
5.0

Very friendly staff and helpful to my needs.

JOSE A.  |  Overall Experience 
Rating:
4.0

Convenience and friendly

Robert R.  |  Overall Experience 
Rating:
5.0

Great staff, thank you so much,Ted and Mica, as well as LaMargo - Merry Christmas!

FLOYD T.  |  First Impressions 
Rating:
2.0

the man was clueless what to do about the reservation told us had to wait the other person to show.the trucks are park front of the storage it was Very Hard to Unload our Truck, bad experience

EMAD A.  |  First Impressions 
Rating:
4.0

They were always polite and nice when I had to go into the store.

LESLIE C.  |  Overall Experience 
Rating:
1.0

The young man working didn’t know how to do anything. Couldn’t run a card properly, couldn’t give me a card that would open the gates, and when he finally called the manager and got that straight, no

david p.  |  First Impressions 
Rating:
5.0

I will always use Uhaul and recommend to my friends and family. The service was excellent!!! Thank you Uhaul.!!

Sonya P.  |  Overall Experience 
Rating:
3.0

The ladies you have working there need to go through sensitivity class. They are such hateful and unprofessional people. I will never rent from you again. Too many other places.

Eulalia C.  |  Overall Experience 
Rating:
5.0

The U-Haul representative was very knowledgeable, professional and courteous. It was a pleasure to work with him.

Charlene M.  |  First Impressions 
Rating:
4.0

Every time I needed to talk to someone, the line was very long but that is somewhat understandable.

Nsen B.  |  Overall Experience 
Rating:
3.0

The staff was great. However, our unit was broken into just three days after we rented it. I wish the staff would have told us before hand about the numerous break-ins we would have got insurance.

Matt D.  |  Overall Experience 
Rating:
5.0

Happy with the service

Robert R.  |  First Impressions 
Rating:
5.0

This was excellent. I did visit some other locations and found that all locations are not uniformed. There's different pricing, different hours, and one even said I must rent there equipment to rent t

robert l.  |  Overall Experience 
Rating:
4.0

Not a bad experience.

Margot G.  |  First Impressions 
Rating:
5.0

I visited 3 locations. I give two locations a 5 star rating. The rep's were pleasant, professional and helpful, One African American, One white American. Build that wall! Is my comment for the third.

robert l.  |  First Impressions 
Rating:
5.0

Convenient, clean and friendly!

robert k.  |  Overall Experience 
Rating:
5.0

Great Service. Let us know promptly ubox had arrived and delivery was arranged quickly and conveniently

LISA K.  |  Overall Experience 
Rating:
5.0

The staff were extremely helpful and friendly.I was their last customer on Friday nite n they didn't act like they had to go.Mike n Kelly yook their time to make sure my needs were met.

David B.  |  First Impressions 
Rating:
5.0

The Best Experience. Professional and excellent customer service

Eva C.  |  First Impressions 
Rating:
5.0

Better than Excellent. And it was raining. They were so helpful! Thank you!

cynthia l.  |  First Impressions 
Rating:
5.0

Very helpful and informative employee.. took her time to explain things and walk me back to a storage site.. I also buy propane here periodically ..Services quick. I highly recommend this location..

Rick M.  |  First Impressions 
Rating:
5.0

Overall great! It was a big hassle to get my lock and keys back from the office on Hwy 6 after I mistakenly did not lock the unit correctly.

robert k.  |  Overall Experience 
Rating:
5.0

Krista Lake helped us. Excellant customer service. We were really upset when we came in and she made us very happy customers with her quick response, very helpful and friendly attitude.

Lily B.  |  First Impressions 
Rating:
5.0

Quick check-in. Great service.

JOHN C.  |  First Impressions 
Rating:
3.0

Some of the staff were ok, others not so much. Rat/mice poop on everything. Appeared as though the door did not close tightly because everything was covered with dirt.

Marjorie d.  |  Overall Experience 
Rating:
5.0

Richard was outstanding! Excellent customer service!

Alandra A.  |  Overall Experience 
Rating:
5.0

All staff was courteous, friendly, & helpful.

Gloria S.  |  First Impressions 
Rating:
3.0

The three times I went in to ask for help I waited 30-45 min each. There were people shooting the breeze as I waited which doesn’t look good

Alex H.  |  Overall Experience 
Rating:
5.0

Good place to storage.

HENRY N.  |  Overall Experience 
Rating:
5.0

Excellent service, emails prior to due date of automatic payments

JUDITH B.  |  Overall Experience 
Rating:
5.0

Everything was great.

elena t.  |  Reservation 
Rating:
5.0

Annual increases was my only beef Otherwise everything else was great

ANDREW H.  |  Overall Experience 
Rating:
5.0

Todo estuvo muy bien, los empleados son muy atentos. Recomiendo este lugar. Gracias.

leonel a.  |  Overall Experience 
Rating:
5.0

Great service!

delores a.  |  Overall Experience 
No reviews have been submitted for this location.

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