10220 Katy Fwy
Houston,
TX
77043
(Limited customer parking available recommend drop off for equipment pick up, Between the New and Used Honda Dealerships)
10220 Katy Fwy
Houston,
TX
77043
(Limited customer parking available recommend drop off for equipment pick up, Between the New and Used Honda Dealerships)
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Next time when I say the place I want to drop off don’t tell me you don’t have a location there when in fact you do! It cost me more money to go to the drop off of y’all choice! Not my choice!
Angela Wilson
Rating:
3.0
I would recommend, but just check your receipt after payment. I definitely made a trip up there afterwards to contest what they charged me.
Travis Hughes
Rating:
5.0
This location has been. A great help on my business
Gustavo Fajardo
Rating:
5.0
My experience was very good. No recommendations.
James Armstrong
Rating:
5.0
All ok
Sergy Guryev
Rating:
4.0
Everything went well. Doing great.
LEON RAMIREZ
Rating:
5.0
Doughnuts 🍩 maybe 😂All good 👍 Thanks 🙏
Roel Ramos
Rating:
5.0
Customer did not leave a comment.
CHI YUN
Rating:
5.0
Customer did not leave a comment.
Jaylin Burd
Rating:
1.0
Hours state facility opens at 7. Arrived at 6:50 waited until 7:30 to return equipment and no workers were there. There were a line of angry customers that were waiting to be serviced.
Jerry Richardson
Rating:
5.0
Customer did not leave a comment.
WILLIAM ECHOLS
Rating:
5.0
Customer did not leave a comment.
David Flores
Rating:
5.0
Customer did not leave a comment.
vincent Cyriacks
Rating:
5.0
Customer did not leave a comment.
Ivory Brown
Rating:
5.0
Customer did not leave a comment.
Glenn Green
Rating:
4.0
Customer did not leave a comment.
michael maestrl
Rating:
4.0
Customer did not leave a comment.
Johnny Piano
Rating:
5.0
I liked seeing the senior employee teaching the new guys how to support a customer.
Miguel Gastellum
Rating:
5.0
Everything went great, fast and smooth transaction
Denita Dancy
Rating:
2.0
The equipment was fine, but despite the fact that I explained that my Venmo card was not a “store credit card” and not a “secured credit card” and that it was fully funded by Synchrony Bank AND that I’ve used it with UPS in the past, they refused to take it. Incredibly ignorant and arrogant employees. The U-Haul experience itself and return process was neither here or there.
vaughn chung
Rating:
5.0
Customer did not leave a comment.
Elizabeth Tabor
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth Tabor
Rating:
3.0
Supposed to open at 9, employee arrived at 9:15 to long line of customers. Truck drivers side door lock very difficult to open.
DANIEL SCHULER
Rating:
5.0
Customer did not leave a comment.
John Nagle
Rating:
5.0
Todo estuvo bien
Eberto Machado
Rating:
4.0
Too cramped; he did his best, but the employee barely had enough room to work. Return Equipment area too small and not enough help to process!!
MICHAEL KUCERA
Rating:
1.0
Customer did not leave a comment.
Quintress Gallimore
Rating:
4.0
Very good service, very patient and work was well done. Thanks for your help and for your patience. Thanks again.
Laury Hussion
Rating:
4.0
Customer did not leave a comment.
chi yun
Rating:
5.0
Customer did not leave a comment.
Rod Magee
Rating:
5.0
Manager was very engaging, professional, and helpful!! Will always do business with this location now that they have this new manager or assistant manager.
Ross Roberts
Rating:
5.0
Customer did not leave a comment.
Juan Soto
Rating:
5.0
Nice !
Keith Anderson
Rating:
5.0
Customer did not leave a comment.
Luis Montes
Rating:
5.0
Customer did not leave a comment.
Luke Marion
Rating:
5.0
I first but not last u-haul rental. Great.
garland yee
Rating:
5.0
Emmanuel was the general manager and did a wonderful job helping me. It was my first time using U-Haul and I was surprised by how seamless everything was. System is a little slow but the experience was great. Very fast check out and would definitely recommend this location to anyone needing to move.
Dylan Tran
Rating:
5.0
I rent equipment often from this UHaul location. The staff are always very helpful and the equipment is also well maintained. I will continue to use Uhaul at this location as my needs require. My last experience was great only matching previous rentals.
Travis Brooks
Rating:
5.0
Customer did not leave a comment.
Lester Davis
Rating:
5.0
The staff was great, easy process, highly recommend this U-Haul
Corbin Cooke
Rating:
5.0
Customer did not leave a comment.
Peter Forikik
Rating:
4.0
Customer did not leave a comment.
Martin jan Mohr
Rating:
5.0
Customer did not leave a comment.
Curtis Smith
Rating:
5.0
Customer did not leave a comment.
CHARLES KIRCHHOFF
Rating:
5.0
Nothing thanks
Treveon Denley
Rating:
1.0
I made an appointment 16 days in advance, but was still rescheduled 4 times and had to come two separate days to complete the installation.
Samuel McIlvoy
Rating:
5.0
Customer did not leave a comment.
Chris Pendergraft
Rating:
3.0
The truck had serious transmission problems and seemed unsafe to drive.
William Ivins
Rating:
5.0
Customer did not leave a comment.
Patrick Shinn
Rating:
5.0
Customer did not leave a comment.
CHARLES KIRCHHOFF
Rating:
5.0
Manager was great. Friendly and fast.
Samir Hussain Ali
Rating:
5.0
Keep doing what you’re doing at that store. The staff was helpful, friendly, and quick. Emmanuel is leading a great team there. I’ll be back for my next rental.
Yash Sbar
Rating:
5.0
The Manager I Emmanuel goes above and beyond his call of duty personally coming out making sure all details were satisfactory to me. Security goes a long way with me. I really appreciate the people you have here at this facility I feel a little more comfortable at night, knowing that is somewhat secure.
William McNair
|
First Impressions
Rating:
4.0
Great service. Loved people's vibe. However, there is a small note
I initially reserved for Feb 17, but someone from that location called to reschedule earlier
I said let's reschedule for Fev 13, 3 PM.
Then I got a call in the morning requesting me to come out at 1 PM. I said I had work and couldn't go.
The gentleman over the phone was very polite, but 4 stars just for calling too much for this or for that
There is a reason we have a calendar. To schedule.
Rauan Berdali
Rating:
5.0
Customer did not leave a comment.
John Lassig
Rating:
4.0
Customer did not leave a comment.
JAMES M MANAHL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANSEL WILLIAMS
Rating:
5.0
Customer did not leave a comment.
Jordan nichols
Rating:
5.0
Customer did not leave a comment.
william hannigan
Rating:
5.0
The staff were fantastic. We picked up a 9x5 trailer and they met me at the trailer, hooked it up, met us when we pulled back in and unhooked it for us. Reserving online was easy, checking in was easy and drop off was great.
Kimberly Dunaway
Rating:
5.0
Customer did not leave a comment.
Scott Gocklin
Rating:
3.0
Emmanuel, the person who I checked in with for the rental was very courteous, professional and helpful yet he was very stressed out. You guys need to hire more people. He was the only one in the office, running around, delivering trucks and supplies, charging customers, doing everything. Keep it like that and he will burn out real soon. It is unfair in my POV..
There were two people ahead of me in line and a few minutes later there were another 4-5 more customers waiting. Unless you fix this issue I would not recommend this location.
Rebeca Denning
Rating:
5.0
Customer did not leave a comment.
Roy Zurbaran Marquez
Rating:
5.0
Muy bien sobretodo muchas gracias a mi amigo emmanuel y a los que ablamos español.
noel lopez zeni
Rating:
5.0
Easy drop off
Elainna Harris
Rating:
5.0
Customer did not leave a comment.
James Cooley
Rating:
5.0
Customer did not leave a comment.
jamie rivera
Rating:
5.0
Great customer service!
Lisa Brown
Rating:
2.0
I had water damage to my belongings
Ira Lewellen
|
Overall Experience
Rating:
5.0
The staff was super friendly and helpful. It's so nice to be treated the way they did and definitely makes me want to come back and recommend them to other people.
The general manager was really an awesome guy.
Alexander Miranda
Rating:
1.0
Customer did not leave a comment.
Gen Li
Rating:
5.0
It was a great experience. I have no complaints.
Benita Terry
Rating:
5.0
Customer did not leave a comment.
James A Price Jr
Rating:
5.0
People at counter are always helpful and professional.
Fernando Medellin
Rating:
5.0
Customer did not leave a comment.
Charlene Thompson
Rating:
5.0
Customer did not leave a comment.
Diana Martinez
Rating:
5.0
I rent from here 1once a month. And been doing so for the last 8 months. This month was by far the worst situation. I got dropped off at 5:45 in the morning because I use the mobile check in. Mind you it was 32 degrees. And come to find out no truck. Never got an email text or phone call to tell me that they did not have the truck ready for me so I had to wait in the freezing cold for and hour till the store opened. And to get my rental. BUT regardless of this situation this has been my fav location and the gentleman that has helped me the last few time is so courteous helpful and just a soul a great person to work with he tried everything to help me out and get me going and was just great ful to deal with him again.
PAULYOON YI
Rating:
3.0
I was charged a cleaning fee with no explanation.
Andrew Warren
Rating:
5.0
Customer did not leave a comment.
Oscar Martinez
Rating:
4.0
Customer did not leave a comment.
Otwell Layton
Rating:
1.0
Perhaps open the store when the published hours state you will open? We sat in our car from 7:10am until 8:00am - outside in the parking lot - while the establishment was closed and locked. We had to leave at 8am and we had wasted nearly an hour. We were unable to complete our move by 3:30pm when the condominium building stops all work and contractors, daily. I was told my rental was for 8am, but I could come before that time for pick-up. I inquired about what time the location opened and was told 7am. Two other parties also waited with us in the parking lot that morning because you publish the fact that your location opens at 7:00am.
Sharalynn Fenn
Rating:
5.0
Great friendly staff! The Manager was very helpful gas me in and out! I recommend this location 5***!!
Lucinda Gonzalez
Rating:
5.0
Agent was extremely helpful and knowledgeable
albert gonzales
Rating:
5.0
Customer did not leave a comment.
XAVIER DELGADO
Rating:
3.0
The customer service at this point was catastrophic, there is a thin lady, a little racist, is of color and with short hair, which is extremely rude I had to tell him to respect the customer and that customer service is paramount to a company, with everything else went very well, the delivery without problem and good service but when renting if the attention was horrible.
Camilo Andres Castro caro
Rating:
5.0
Customer did not leave a comment.
Jeff Camp
Rating:
5.0
Great customer service
Jim Daugherty
Rating:
5.0
So professional while assisting us.
Yustin Cambona
Rating:
5.0
Customer did not leave a comment.
John Lassig
Rating:
5.0
Customer did not leave a comment.
Donald Smith
Rating:
4.0
Over 13 years of renting and we had two incidents during that time, I’d say that’s pretty good. Staff was always helpful and friendly, many times I received a call that my rent was due, they were helping me avoid late fees. Overall, it was a good experience..
KEVIN OECHSLI
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark Graham
Rating:
5.0
Customer did not leave a comment.
Arnol Sandoval
Rating:
1.0
The associate that unhooked my trailer barely spoke to me, seemed put out that he had to do something, and when he was done he just said I was good to go and walked off. 1.5 hours after checking it in, it was still showing on the app that I still hadn’t so I drove back up there. The lady at the counter was helpful and did whatever should have been done the first time. Between the guy and two trips, I would not recommend this location.
Gary Hoffman
Rating:
5.0
The gentlemen who set me up and checked me Out were so helpful and courteous. I would return to this location even if they were the only reason! I wish I could remember their names. Well done to their mom’s and their training!!!
Kimberly Carpenter
Rating:
5.0
clasificacion #1
jaime cespedes
|
Overall Experience
Rating:
5.0
Location was very accommodating. The self drop location was easy to find and the process was very straight forward.
Jared Turnak
Rating:
5.0
Customer did not leave a comment.
tamika Turner
Rating:
5.0
There was a misunderstanding when I reserved about the size and type of trailer I wanted but was quickly changed when I picked up the motorcycle trailer I wanted and the price was adjusted accordingly.
James Mills
Rating:
5.0
I had a storage there for a bout 2 months I want to say, the staff was always very helpful and friendly no matter what I needed. Emmanuel has an amazing staff at this location, they always created a great atmosphere on every visit!
Thank you guys!
Ayreonna Wade
|
Overall Experience
Rating:
5.0
Staff repaired hitch to get me going-Emanuel was great.
HICKS HOSEMANN
Rating:
5.0
Customer did not leave a comment.
Roger Solano
Rating:
5.0
Team was very welcoming and professional! Emmanuel B was very knowledgeable and helpful with my move and what best fit my needs for the move. He was nothing but amazing and I definitely have to give him a 10/10!! Get up the good work and I’ll be back for future reservations!
JOSEPH JANICE
Rating:
4.0
Booking online did not help. Another store started the reservation so everything had to be rebooked.
Phillip Tischina
Rating:
5.0
Customer did not leave a comment.
ken woodfield
Rating:
4.0
Customer did not leave a comment.
Mike Bigelow
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karina King
|
Overall Experience
Rating:
5.0
I want to make a personal thank you to the GM Emmanuel and his staff. He had a team full of amazing working with him. Everytime I step foot on property greeted me with a warm hello. I was going through a storm in my life everytime I was seen by staff everyone said hi with a smile and it was heart warming. Best UHAUL dealer in Houston. Thank you for making my experience wonderful and I will be back for future reservations and I’m telling everyone to go to make a reservation with him.
Janaya Nicholson
|
Overall Experience
Rating:
5.0
The staff was amazing, extremely helpful and knowledgeable. They took all of the anxiety out of my moving experience!
Zira Washington
|
First Impressions
Rating:
5.0
Emmanuel was extremely professional, thoughtful, courteous and efficient. Everything you could ask for when doing business with someone. Take care of Emmanuel because managers like that are hard to find these days.
justin crawford
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
richard johnson
|
Overall Experience
Rating:
1.0
Customer service is horrible.
Chris Reichenbach
|
Overall Experience
Rating:
5.0
Great facility and Great people
WILLIAM BETTON
|
Overall Experience
Rating:
1.0
My unit got broken into and staff didn’t notified me but they placed one of their locks and now that i went to clear the unit i get an email right away about a move out notice.
FATIMA GONZALEZ
|
Overall Experience
Rating:
5.0
All the time I go to the office for any question, they're very nice and great attitude
Lorena Del Toro
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Fereidoon Kheradmand
|
First Impressions
Rating:
5.0
Emmanuel was the one who took care of me when I first got the storage and also the one who closed the account with me. When moving in I was so stressed out that day, nothing was going according to plan, that wasn’t even the location I pick first but honestly I’m glad they picked it for me, Emmanuel was welcoming from the very beginning. He informed me about the insurance, the ins and outs of the gated area, when to expect the bill all while he was the only employee inside the store taking calls and letting other customers know he’ll be with them in a moment. When closing it was pretty quick and he let me know they always have storage available in case I ever need it.
Coral Renta
|
Overall Experience
Rating:
5.0
The office staff was helpful and friendly. Helped me out and made sure I had what I needed. Thanks to all.
NANCY HENDRYX
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kai Sindhi
|
First Impressions
Rating:
5.0
Great customer service and friendly staff!
mike reckles
|
Overall Experience
Rating:
4.0
Emmanuel was very helpful as well as the rest of the staff at the memorial location!
Leceia Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LaDamian Harness
|
First Impressions
Rating:
5.0
Well organized staffs
Margarett edouard
|
Overall Experience
Rating:
2.0
My unit was broken into twice, the first time the management didn’t even find it.
I found it a week later when I got back in town.
The second time the thieves broke the door and could not get totally in.
I am out!!
JONATHAN RAY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kristi malik
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
katie nicholson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steven Moore
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sosa ziomara
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
navid moradi
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa Teachey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HILLARY HOBBS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STANLEY FLOYD
|
Overall Experience
Rating:
5.0
Got all my questions answered.
IMELDA TORRES-MARQUEZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lynni Bridges
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kristi malik
|
First Impressions
Rating:
4.0
Fire next to my unit.
charles fulbright
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVEN WILFORD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carmen Evans
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLIAM BLACK
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
quina passawe
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tracey jackson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ruben Alaniz
|
Overall Experience
Rating:
5.0
The office people at this location are amazing. The guys outside are great.
randy bannard
|
Overall Experience
Rating:
4.0
Thank you!
I have vacated my unit
Diana Sepulveda
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ketisha johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aretha Jacobs
|
Overall Experience
Rating:
5.0
No problems
Matthew McAllister
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sebastian Grunewald
|
Overall Experience
Rating:
5.0
Very understanding and helpful to my situation.
Tina Hill
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
andre fuller
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kristen Hale
|
Overall Experience
Rating:
5.0
Very friendly and practical staff.
rene rodriguez
|
Overall Experience
Rating:
5.0
I really don’t enjoy the experience with Uhaul.com and the storage services !
MIGUEL GARCIA SANCHEZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
milton boudire
|
Overall Experience
Rating:
5.0
I like using this place when I need something ASAP that’s not climate controlled. I’m using CubeSmart off of Westheimer and Dunvale I started at $246 and on my third month they raised it $100 WTF good thing I’m getting out of there it was just temporary but still that space goes for around 500 at other CubeSmart‘s WTF they tell me it’s supply and demand well I demand they keep the price at $246 lol😂
KENT REFRIDERATION
|
Overall Experience
Rating:
5.0
Access till 10pm other places close at 6 pm or 7 pm thank you great service.
WENDY BAUTISTA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ahmed Mohsen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LUIS ALBERTO PEREZ RODRIGUEZ
|
First Impressions
Rating:
5.0
I have been a customer of this location for many years dating back to when Mary Christian was there. I have always been treated with courtesy and respect. Any minor problems always quickly addressed. Staff was always accommodating and tried to meet my schedule. Most recently, Mike, Roger, Vicki, & Wes have been great to work with. I would quickly recommend this location to anyone.
ROGER MOTT
|
Overall Experience
Rating:
5.0
Buen servicing rapidly amable bilingue
jaime cespedes
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard Coffey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amber Faciane
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas Camarda
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PATRICIA BATISTE
|
Overall Experience
Rating:
4.0
Both Felix and Kersten were very helpful, friendly and knowledgeable. Appreciated their assistance.
LYNNEECE MARIE ROONEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stacy Brayton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
elizabeth edeiken
|
Overall Experience
Rating:
5.0
Employees are friendly and manager always treats customer with respect.
Edwin Hernandez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Swisher Clinton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
david deere
|
Overall Experience
Rating:
5.0
Storage facility clean and safely maintained. New security update better protection for all storage units.. I would recommend this facility due to convenience of IH10, friendly personnel, ample supplies for a smooth hauling or storage adventure.
Robert Barr
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MOISES NUNEZ
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
David Thomas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MOISES NUNEZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jose Hernandez
|
First Impressions
Rating:
5.0
The entire staff is so helpful and obsequious!
michael elam
|
Overall Experience
Rating:
4.0
The overhead door was a little hard to open. Could use some grease or adjusting.
Ralph McNeir
|
Overall Experience
Rating:
5.0
Outstanding service
ISAAC ABERGEL
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dedric Cummings
|
First Impressions
Rating:
5.0
Excellent service
ISAAC ABERGEL
|
First Impressions
Rating:
5.0
Very good service and friendly staff.
Steve Johnson
|
First Impressions
Rating:
5.0
Very helpful staff members. Really helped get me on my way without any hassle
KELVIN MORRIS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Socorro Arevalo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steven Amodio
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dana speer
|
Overall Experience
Rating:
5.0
Michael was helpful and the process went quickly. Very efficient! Appreciate the great service.
Claire Caldwell
|
First Impressions
Rating:
5.0
Prices and specials are always available.
Edwin Hernandez
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
GUNNAR ESCAMILLA
|
Overall Experience
Rating:
5.0
Staff was very polite and helpful with my storage unit. I would like to say thank you for a job well done
Shirley Wright
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mymica Murray
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mymica Murray
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dawn Granger
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Orlando Smith
|
First Impressions
Rating:
5.0
Very fast and its actually free
Diego Maria LLaneza
|
First Impressions
Rating:
5.0
Good People, perfect storage condition.
Armando Caballero
|
Overall Experience
Rating:
3.0
It took me three visits to get someone to help me cancel my storage. I went during office hours but the door would be locked or there would be no one in the office to help.
I realize these are strange times. Parking is very difficult there now if you need to go in for supplies.
CINDY BALDERACH
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Patrick Brady
|
Overall Experience
Rating:
1.0
Your staff is not friendly. And your prices are extremely high vs elsewhere which is where I took my business. I will never visit your Memorial location again.
Angela Marks
|
Overall Experience
Rating:
1.0
The door to the storage facility was not functioning properly, which I reported to management but they never did anything about it. I moved out of the unit at the end of April and continued to receive payment notices and then late payment notices until last week. Very poorly run facility. I would not recommend.
James Hill
|
Overall Experience
Rating:
5.0
All personnel working inside & outside very helpful with smooth check-in for storage facility.
Continue great work
Robert Barr
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patrick Brady
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First Impressions
Rating:
5.0
Thank you, LaMargo, Ted, and staff for all you assistance and ease of registration and utilities.
FLOYD TARVIN
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Overall Experience
Rating:
5.0
Very friendly staff and helpful to my needs.
JOSE ALVEAR
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Overall Experience
Rating:
4.0
Convenience and friendly
Robert Rupley
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Overall Experience
Rating:
5.0
Great staff, thank you so much,Ted and Mica, as well as LaMargo - Merry Christmas!
FLOYD TARVIN
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First Impressions
Rating:
2.0
the man was clueless what to do about the reservation told us had to wait the other person to show.the trucks are park front of the storage it was Very Hard to Unload our Truck, bad experience
EMAD AL SIDAWI
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First Impressions
Rating:
4.0
They were always polite and nice when I had to go into the store.
LESLIE CHAPA
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Overall Experience
Rating:
1.0
The young man working didn’t know how to do anything. Couldn’t run a card properly, couldn’t give me a card that would open the gates, and when he finally called the manager and got that straight, no
david pennington
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First Impressions
Rating:
5.0
I will always use Uhaul and recommend to my friends and family. The service was excellent!!! Thank you Uhaul.!!
Sonya Pugh
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Overall Experience
Rating:
3.0
The ladies you have working there need to go through sensitivity class. They are such hateful and unprofessional people. I will never rent from you again. Too many other places.
Eulalia Covarrubias
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Overall Experience
Rating:
5.0
The U-Haul representative was very knowledgeable, professional and courteous. It was a pleasure to work with him.
Charlene Moore
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First Impressions
Rating:
4.0
Every time I needed to talk to someone, the line was very long but that is somewhat understandable.
Nsen Buo
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Overall Experience
Rating:
3.0
The staff was great. However, our unit was broken into just three days after we rented it. I wish the staff would have told us before hand about the numerous break-ins we would have got insurance.
Matt Davis
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Overall Experience
Rating:
5.0
Happy with the service
Robert Rupley
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First Impressions
Rating:
5.0
This was excellent. I did visit some other locations and found that all locations are not uniformed. There's different pricing, different hours, and one even said I must rent there equipment to rent t
robert levi
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Overall Experience
Rating:
4.0
Not a bad experience.
Margot Garvey
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First Impressions
Rating:
5.0
I visited 3 locations. I give two locations a 5 star rating. The rep's were pleasant, professional and helpful, One African American, One white American. Build that wall! Is my comment for the third.
robert levi
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First Impressions
Rating:
5.0
Convenient, clean and friendly!
robert kulpinski
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Overall Experience
Rating:
5.0
Great Service. Let us know promptly ubox had arrived and delivery was arranged quickly and conveniently
LISA KOHL
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Overall Experience
Rating:
5.0
The staff were extremely helpful and friendly.I was their last customer on Friday nite n they didn't act like they had to go.Mike n Kelly yook their time to make sure my needs were met.
David Bobos
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First Impressions
Rating:
5.0
The Best Experience. Professional and excellent customer service
Eva Campbell
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First Impressions
Rating:
5.0
Better than Excellent. And it was raining. They were so helpful! Thank you!
cynthia lester
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First Impressions
Rating:
5.0
Very helpful and informative employee.. took her time to explain things and walk me back to a storage site.. I also buy propane here periodically ..Services quick. I highly recommend this location..
Rick Mckee
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First Impressions
Rating:
5.0
Overall great! It was a big hassle to get my lock and keys back from the office on Hwy 6 after I mistakenly did not lock the unit correctly.
robert kulpinski
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Overall Experience
Rating:
5.0
Krista Lake helped us. Excellant customer service. We were really upset when we came in and she made us very happy customers with her quick response, very helpful and friendly attitude.
Lily Barchine
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First Impressions
Rating:
5.0
Quick check-in. Great service.
JOHN CYPHER
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First Impressions
Rating:
3.0
Some of the staff were ok, others not so much. Rat/mice poop on everything. Appeared as though the door did not close tightly because everything was covered with dirt.
Marjorie dedear
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Overall Experience
Rating:
5.0
Richard was outstanding! Excellent customer service!
Alandra Andrade
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Overall Experience
Rating:
5.0
All staff was courteous, friendly, & helpful.
Gloria Spencer
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First Impressions
Rating:
3.0
The three times I went in to ask for help I waited 30-45 min each. There were people shooting the breeze as I waited which doesn’t look good
Alex Hall
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Overall Experience
Rating:
5.0
Good place to storage.
HENRY NGUYEN
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Overall Experience
Rating:
5.0
Excellent service, emails prior to due date of automatic payments
JUDITH BROWN
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Overall Experience
Rating:
5.0
Everything was great.
elena trevino
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Reservation
Rating:
5.0
Annual increases was my only beef
Otherwise everything else was great
ANDREW HOOPER
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Overall Experience
Rating:
5.0
Todo estuvo muy bien, los empleados son muy atentos. Recomiendo este lugar. Gracias.