Customer Reviews for U-Haul Moving & Storage of Maumee River

2,001 reviews

855 E Broadway   Toledo, OH 43605
(Corner of E Broadway and Woodville, Across the street from Walgreens)

(419) 697-1677

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(419) 697-1677

855 E Broadway
Toledo, OH 43605
(Corner of E Broadway and Woodville, Across the street from Walgreens)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The movers were great!

Brad paul 
Rating:
5.0

Customer did not leave a comment.

Gregory Duncan 
Rating:
5.0

Customer did not leave a comment.

Anthony Mancini 
Rating:
5.0

Customer did not leave a comment.

Mike Bartlett 
Rating:
4.0

Great experience

Sheila Ramsey 
Rating:
5.0

If a truck is labeled 15’ the whole box interior should be 15’. Not 12’ with 3’ grandmas attic. I had to complete uncreate my merchandise to get it to fit

JONATHAN LASSITER 
Rating:
5.0

I can’t think of anything I had a good experience there

George Jackson 
Rating:
3.0

Customer did not leave a comment.

James Frederick 
Rating:
4.0

Customer did not leave a comment.

Josh Pennington 
Rating:
5.0

Customer did not leave a comment.

Amari Baker 
Rating:
3.0

Customer did not leave a comment.

Edward Labounty 
Rating:
5.0

Customer did not leave a comment.

Philip Glesser 
Rating:
5.0

Hast and easy process and great customer service… will be a returning customer

Katrina Hood 
Rating:
5.0

Customer did not leave a comment.

Rick Graham 
Rating:
5.0

Customer did not leave a comment.

Melisa Cruz 
Rating:
5.0

Nothing

Bridget Robinson 
Rating:
5.0

Tracy is always very kind and helpful. I’m happy with the services.

NAGIB BURKETT 
Rating:
5.0

Your Associates were Great - Thanks

Bernie Eischen 
Rating:
5.0

Customer did not leave a comment.

Frances Wuest 
Rating:
3.0

Better employees had sat and waited for 30 minutes before I was helped

Mike Bartlett Jr 
Rating:
5.0

Customer did not leave a comment.

Christopher North  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

luz rangel 
Rating:
3.0

Customer did not leave a comment.

Kenneth Garland 
Rating:
5.0

Customer did not leave a comment.

Jason Jacobs 
Rating:
5.0

For the most part fairly clean for a cargo van runs good

Otis Washington 
Rating:
5.0

Customer did not leave a comment.

Randy Schmidt 
Rating:
5.0

Customer did not leave a comment.

Randy Schmidt 
Rating:
5.0

Customer did not leave a comment.

JOSEPH SCHIAVONE 
Rating:
5.0

Customer did not leave a comment.

Cordyon Brown 
Rating:
5.0

Customer did not leave a comment.

Shawna Hodges 
Rating:
5.0

Our customer agent was excellent. He went above and beyond to make our experience the best

Jennifer Bunting 
Rating:
4.0

Great vehicle and customer care. Thanks

Kevin Snyder 
Rating:
5.0

Associate was knowledgeable, helpful and professional

Shane Morrison 
Rating:
5.0

Customer did not leave a comment.

Linda sparks 
Rating:
4.0

Customer did not leave a comment.

Eric Morse 
Rating:
5.0

Nothing.But Tracy that works there is an amazing gentleman and need to be recognized for being such an amazing employee at U-Haul I want y’all to know this so make sure he is recognized for his job thank you❤️

Amelia Ruiz 
Rating:
1.0

Give me back my deposit

Trinity Flowers 
Rating:
5.0

Truck needed an exterior cleaning. only issue on this rental. Easy pick up and drop off.

Charles Jaco 
Rating:
5.0

Customer did not leave a comment.

Suzanne Nevins  |  Overall Experience 
Rating:
5.0

The gentleman working there was an excellent representative of the company. He was knowledgeable, friendly and extremely helpful !

Barbara Lederman 
Rating:
3.0

My pickup time was 7 am the young man did not show until just after 8. I had my boys drive 2 hours to Northwood Ohio to help me. Very bad timing. I am moving in December and will look elsewhere for a truck.

Timothy HARTFORD 
Rating:
5.0

Customer did not leave a comment.

Linda Bringman 
Rating:
5.0

Customer did not leave a comment.

Gary Ribby 
Rating:
5.0

The gentleman that served me was a very, very polite, courteous gentleman. I just want him to get recognized. He was a very very well mannered young man.Thank you for your services always Ms Ruiz🙏🏼💙

Amelia Ruiz 
Rating:
1.0

Customer did not leave a comment.

Keesha Lelekatch 
Rating:
5.0

Dominque was beyond helpful and professional. His customer service needs to be commended!!!

Barbara Fleitz 
Rating:
5.0

Customer did not leave a comment.

Antanasha Johnson 
Rating:
4.0

It was exactly what was expected from a U-Haul location.

John Conklin 
Rating:
5.0

Customer did not leave a comment.

William Zeisler 
Rating:
1.0

Since there was no dolly in the truck when we loaded up I went to this location and they provided us with a dolly. The two gentleman that were there were helpful and friendly

Nicole Rademacher 
Rating:
5.0

Customer service was amazing

Angela Miramontes 
Rating:
5.0

Customer did not leave a comment.

Robert Molnar 
Rating:
5.0

Customer did not leave a comment.

Martin Roberts 
Rating:
5.0

Continue the excellent service, Sunday hours were very helpful. This location should be a model for all others to strive for!

james skorvanek 
Rating:
5.0

Pickup and dropoff were quick and friendly.

Joshua Anhalt 
Rating:
3.0

Customer did not leave a comment.

Demitris Mestousis 
Rating:
5.0

Customer did not leave a comment.

Scott Selee 
Rating:
5.0

Customer did not leave a comment.

Theresa Tokles 
Rating:
1.0

I left a whole tool bag in the back of the truck, I have called to no avail. I would like for the camera to be looked at to find my tools. returned Sunday around 4:30 pm

Malacia Humphries 
Rating:
5.0

Great service from checkout to return of equipment.

Jarriel Miller 
Rating:
4.0

Customer did not leave a comment.

Lamario Brown  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Zharia Truitt 
Rating:
5.0

Customer did not leave a comment.

Yolanda Wiggins 
Rating:
5.0

Tracey is the best. He was awesome in handling my needs!

Mark Knierim 
Rating:
4.0

Customer did not leave a comment.

Kelly popovitch 
Rating:
4.0

Good customer service. Probably the best uhaul location in Toledo.

Lamario Brown 
Rating:
5.0

Gentlemen working the counter/yard was excellent, especially for being there by himself.

Charles Good 
Rating:
5.0

We ordered a dolly but was not on truck not sure about how to get the money back for that but over all everything was good

Benjamin Howe 
Rating:
5.0

Customer did not leave a comment.

Thomas Ford Jr 
Rating:
5.0

Awesome customer service!! Very friendly & professional & fast

Jennifer Weirich 
Rating:
1.0

Customer did not leave a comment.

VALENCIA THOMAS 
Rating:
4.0

Personnel were friendly and relaxed.

Ken Berlin 
Rating:
5.0

Fix your system for easy pick up. I ordered everything online, clicked the online check it and the damn thing would not let me use my own number, then it would not allow me to enter my husbands number, then made me go into the store. Trying to get more time was not in the cards, the system would not let me choose any more time, only gave me until midnight and I needed more time. Overall the inside of the building was great, the person behind the counter was great, but the online experience was awful!

Melissa Box 
Rating:
5.0

Customer did not leave a comment.

Yolanda Wiggins 
Rating:
4.0

Same as above.

JAY CERANA 
Rating:
1.0

Truck was heavily damaged almost not driveable and it wasnt updated online with the damage

SHANNON THAL 
Rating:
5.0

Such helpful, kind people. They were helpful, knowledgeable and made the whole process easy. Thank you!

Delores Hubler 
Rating:
2.0

Customer did not leave a comment.

SHANNON THAL 
Rating:
5.0

Our customer service rep was great. I think his name was damien I don’t have my invoice to know for sure but he was very nice and helped me get into a vehicle quickly! Thank you!

Kelsie Marcal 
Rating:
5.0

Damien was especially cordial, professional and helpful. Also, Tracey seamlessly & effortlessly changed my contract once I realized I would need the vehicle for more than 1 day! The East Broadway location is the best one I've ever used & as an ex-military wife I have significant experience in moving! Exceptional job done by all!!❤️ Your phone operators on the other hand...🙄🤦‍♀️

SHARON COLON 
Rating:
3.0

Customer did not leave a comment.

Hannah Metz 
Rating:
5.0

Customer did not leave a comment.

Julie Roth 
Rating:
5.0

Rented a trailer and the employee hook it up for us even the wiring for the lights

Hector Melendez 
Rating:
5.0

Customer did not leave a comment.

Mark kadiuraus 
Rating:
4.0

Customer did not leave a comment.

Chris Gould 
Rating:
2.0

Did you precheck before I came in. Your rep said my license did not show. Used his phone to get copies of my license, so he now has copies of my licensee. If something happens with my credit by someone opening accounts you will be held liabile. Trailer had trash in it when I go to the site to pick up my materials. Had to clean trailer before hand.

Kevin Mantel 
Rating:
1.0

I returned my uhaul 2 weeks ago. I only just got the updated receipt and still haven't received the rest of my deposit, which I was told when I rented the uhaul would be returned to my account 2-3 business days after the uhaul was returned.

ERICA UBALLE 
Rating:
5.0

Nothing excellent service and location

Timothy Carpenter 
Rating:
5.0

Nothing. I love this location. They are very helpful and friendly

Patricia Fuire 
Rating:
5.0

Customer did not leave a comment.

Quentin Vernatter 
Rating:
5.0

Customer did not leave a comment.

Anthony Burek 
Rating:
5.0

A minor issue, it would be nice for more distantly visible signage pointing to the entrance driveway on Woodville Rd, since the Broadway driveway is exit only. The staff were quick and helpful.

Joshua Anhalt 
Rating:
5.0

Tracy, the General Manager, was very kind and patient (walked us thru the phone registration process super quick!). The truck was nice and clean. When we returned the rental a few hours later there was another gentleman at the desk who was also very friendly & pleasant. Thank you both for the great service! Highly recommend

JAMES ASHMAN 
Rating:
5.0

Very smooth transaction

Christina McCain 
Rating:
5.0

Customer did not leave a comment.

David Main 
Rating:
4.0

I couldn't have asked for better service.

Thomas Wise 
Rating:
5.0

Promt, friendly service all around! Special shout-out to Damion; who went above and beyond to get me hooked up in a Pouring rain storm. Definitely Excellent service!

Joesph Hornyak 
Rating:
5.0

The drop off person was very polite and helpful. Walked me through the drop off and sent me a receipt electronically on the spot.

Ken Roy 
Rating:
4.0

Customer did not leave a comment.

April Schuerman 
Rating:
5.0

For some reason the U-haul app would not work, it kept flickering on the screen and would not bring up my account for self check in. The attendant said he could check it in and to just leave him the key, which was nice.

Alan DeAmon 
Rating:
4.0

Would have liked to have a receipt showing that I returned the truck.

William Shannon 
Rating:
5.0

Very friendly staff. Reserved online. Took 5-10 min there on site to get paperwork and get trailer hitched up. They took care of connecting trailer to my truck. Took less than 1min to get trailer dropped off. Again, they took care of disconnecting trailer. The 6x12 trailer was clean, everything worked, and it towed very smooth. We fit an entire 1-bedroom apartment in this trailer.

Daniel Auxter 
Rating:
3.0

employees didn't know how to operate the furniture dolly. We didn't use it!

dawn watson 
Rating:
5.0

The manager and his team was excellent and I greatly appreciate them I would definitely recommend them! Thanks you Mr Tracy

MarTeena Pino  |  Overall Experience 
Rating:
5.0

This particular location was above excellent. I've been too many uhaul in different cities, locations, and state. This 855 E Broadway supercede my expectations. Thank you Traci, Damon and Jay for excellent service

MARY CLAXTON  |  Overall Experience 
Rating:
5.0

Fast, friendly, convenient and extremely helpful. The only thing that I would change is having 24-hour access to the automatic doors at the storage unit. And I would also suggest that the sales associate be able to give you an accurate pricing which was not available to me when I rented the unit. I got a free storage unit but sales associate didn't know how much the difference was from 24-hour access to only being able to get in while someone was there. I would recommend and you U Haul again. I rented a U-Haul truck from Clarksville Tennessee facility and my rental experience from there was outstanding I couldn't have asked for more friendly sales associate the facility was impeccable and I would highly highly recommend anybody to rent from that facility

dale salzwedel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Farra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Farra  |  First Impressions 
Rating:
1.0

I paid $230 to get the things out of my unit for 24 hours. The next day the staff said i didnt pay..chased my car down and tried to open my door and continued to chase me thru the parking lot calling me a thief and saying i didnt pay ...i feared for my safety

Janet Creswell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COOKIE SPEARMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trena Phenix  |  Overall Experience 
Rating:
5.0

Very helpful and professional

Michele Klein  |  Overall Experience 
Rating:
5.0

The customer service was awesome. Very helpful employees. Thank you.

Michael Martin  |  Online Move In 
Rating:
5.0

Great staff and manager Tracy all fabulous people and helpful

MARK WEAKS  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

precious dowell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julia Morales  |  Overall Experience 
Rating:
5.0

Tracy the manager was awesome!

Michele Klein  |  First Impressions 
Rating:
5.0

Thanks

norman smith  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GUSTAVO AYALA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Piper Bickham  |  First Impressions 
Rating:
5.0

Friendly staff, clean facilities, lots of security cameras. The storage space is the perfect size! I would highly recommend this Uhaul Storage Facility. Location is convenient from the city and suburbs.

Darius Hughes  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexander Alcantara  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTA FULTZ  |  First Impressions 
Rating:
5.0

Helpful

Catherine Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Regina Barber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Garber  |  Overall Experience 
Rating:
5.0

Nice professional friendly people and very good clean storage for my furniture and all my stuff I love it ❤️

maricela rodriguez  |  Overall Experience 
Rating:
4.0

The manager Matt was so very helpful when I was faced with a stressful situation in my move. The only reason we’re relocating is due to price. I would recommend Uhaul to others for sure!

kathy flick  |  Overall Experience 
Rating:
3.0

The electronics on the access door didn't work half the time, and i didn't like the fact that I couldn't remove the insurance when I wanted. Will try to avoid uhaul storage in the future

Dorian Carlisle  |  Overall Experience 
Rating:
4.0

Everything was convenient for the time in the years that I was at Storage at U-Haul thank you

HERMAN DAVIS  |  Overall Experience 
No reviews have been submitted for this location.

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