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shannon sansomCustomer Reviews for U-Haul Moving & Storage of Masterson Station
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was the easiest thing I've ever done
JESSE HAID | First ImpressionsBrie was truly wonderful! Answered all my questions and made my day so much easier. Definitely recommend Brie and the rest of Masterson station team for all your u haul needs! Excellent!!!
misty couch | First ImpressionsThe manager and associates are always helpful and attentive when visiting the store and calling to get rates for storage and trucks.
Nadia Cloyd | First ImpressionsGreat staff. They always go above and beyond for the customer. Definitely recommend!
demetric huggins | Overall ExperienceAll of the employees here were very nice and helpful! I accidentally reserved a storage unit that was too small for my items and they were able to get me into a larger one with no issue. The lady took the time to walk us around the facility to make sure we knew how to use everything and where everything was. They were laughing with us and each other which I also liked because you could tell they were having fun as well! Great group of people and huge clean facility.
Amanda Gregor | First ImpressionsThe employee that helped me yesterday was top notch. He was very professional and kind. Will always recommend his location.
blake sears | First ImpressionsI will be using them for now on the staff is awesome
Jodi Lewis | Overall ExperienceWe are very thankful for all the assistance we received at both facilities to make this move. The staff very helpful They were a blessing to us, thank you
HECTORMANUEL CRUZ JR | Overall ExperienceBrooks is an excellent general manager! If I have ever raised any concerns, he has addressed them immediately. His staff also treats me like I am a valuable customer. I feel secure with my belongings in this facility. I am in a different state now but some of my things are in this storage unit and I don’t have to worry about it being broken into. I would like to thank Brooks and his staff.
greer rogers | First ImpressionsAwesome staff!
Pamela Huber | Overall ExperienceIt would have been nice to have a ceiling light in 10x 10 space. So you could see thing better.
Charlotte Brandenburg | Overall ExperienceIt should be in Uhaul policy to automatically refund the truck deposit upon return of the truck.
Teresa Valdez | First ImpressionsThank you for the reminders, and the understanding that times get hard !!
Charmaine Minion | Overall ExperienceGreat customer service
Deborah Richard | First ImpressionsThe only thing I would say about my experience here was it’s really difficult sometimes to get anyone to answer the phone. This is still a Five Star Facility!! Very clean and secure with easy access!
Zola Gearding | Overall ExperienceSuper satisfied with the service provided by the night shift crew only thing that could make this experience better would be lower prices on storage
Michael Vasques-Martinez | First ImpressionsStaff was friendly, knowledgeable and helpful.
Heather Auger | Overall ExperienceI have used many storage and uhaul facilities and this has been my best all around experience. Brook was a e some and the most kindest helpful person.
Lisa Gagnon | First ImpressionsI paid for my storage unit on Sept. 9 for a month. I went to the facility multiple times that day and had no issues. The very next day I go and my code doesn’t work, says access denied. So, I went home. I went back on Thursday, Sept. 14, and, again, was denied entry. I went to the office and the GM looked it up in the computer - I had been “moved out” the same day I paid to move in, Sept. 9. The unit showed vacant in the computer and the person more recently registered to that unit wasn’t me. The GM was there that morning and was a major help. He took me to my unit and fixed it in the computer. Not being able to access many of your valuable belongings is a terrible and scary feeling. I was told “sometimes the computer just moves you out.” I have a signed rental agreement and receipt where I paid. My code worked the first day with no problems and has not worked since. The GM assured me the problem was fixed. As a result, I’m driving nine hours from South Carolina back to Lexington for the second time in three days just to get everything out of that unit. It’s not worth the risk. I am, however, grateful the GM took care of the problem and for his help.
brandon roberts | First ImpressionsGreat staff and quick service
Adrianne Blackburn | First ImpressionsI've been waiting for some type of communication from them about the storage but no one has ever written me back or giving me a call back there was no problem with the storage except that I left a year ago and for some reason they had a bill for me saying that I was still there and I had already ended everything...
Charisse Wheat | Overall ExperienceGreat place to have a storage unit management and staff was great
Angela Chenault Clayborne | Overall ExperienceThe manager and staff where great and easy to work with.
Angela Chenault Clayborne | Overall ExperienceThank you
James Blancet | Overall ExperienceI just need it to be known that after I paid for dumpster use and rented a pickup from U-haul to haul things to the dumpster yesterday some nosey customer stop and harassed me about using the dumpster I paid for. Maybe U-Haul should institute a mind your business clause.
Charles Philpot | First ImpressionsMr Brooks was very professional and helpful!
Nicolas Hernandez | First ImpressionsFriendly and very helpful staff members. We recommend this facility very highly!!
Mitch barnhart | Overall ExperienceVery nice service and safe
Richard Mundala | First ImpressionsWe had to take our daughters items and put them in storage during COVID. I work out of the country and she came to stay with me during and most of the lack down. Uhaul storage was excellent space to keep her items. The only challenge is it was difficult to make payments online. The line was often down. We had to send someone to pay in person. Making payments easier for people out of town/country should be looked into. (We wanted to use a USA credit card) When we called were told the system is down. This was a challenge of us .
phyllis byrd | Overall ExperienceThe restrooms were cleaner than any other business restrooms, and the staff members were excellent.
Mark Williams | Overall ExperienceStaffing is awesome! Thank you!
Stephan Lanman | Overall ExperienceWas there when I needed them
John Starughn | First ImpressionsHelpful.
JaSeana Bigelow | First ImpressionsMy experience at U-Haul self storage was amazing! Our arrival was seamless, though there was some confusion with the access code to keycard switch. There also seemed to be some confusion with the alarm system, as alarms kept regularly going off. That said, staff were EXTREMELY courteous and helpful in alleviating confusion and upgrading my unit upon request. We received a full tour with many helpful notes. The customer service was truly wonderful. I also really appreciate the furniture-share "waste not" area, where folks can leave any furniture they'd like to give away. This is a hidden gem (and wonderful to divert waste to the landfill)! It is also nice that there is dumpster access for customers. My unit was clean and ready. Overall, a great experience!
Julia Gerwe | Online Move InStaffing went over and above to help with our needs. Thank you
Stephan Lanman | First ImpressionsStaff and storage was magnificent!!!
jamie thompson | Overall ExperienceVery friendly staff!
kimberly valle-garcia | Overall ExperienceMy experience started out really frustrating, but the staff made it right. For some reason, when I tried to complete my move-in online, the app automatically downgraded my storage reservation to a smaller size. We didn't realize until after we loaded a ton of our stuff into the unit that there was no way it was all going to fit. After a long day of moving, I was at my wits' end a little bit... But thankfully, Keionne was able to get me another small unit for the rest of our stuff with no trouble at all and we got everything in there after just a few more minutes. He was really kind and made things way easier. Next time I want to book with the staff at the location rather than online. The app and website seem like they'll be convenient but they just made things confusing. On the other hand, Keionne deserves a big shout out for sorting out our situation (and dealing with me crying because I was so stressed, haha), and then also Megan, who was helpful as well. Thanks y'all! I hope U-Haul invests more money in its great staff members and less in its tech--you deserve it!
Aimee Dirig | First ImpressionsManager was fabulous.
Rodney Weaver | First ImpressionsThe box and move supply store is also a plus…very well stocked, and easy to access with convenient parking for loading up.
Vicki Stanley | Overall ExperienceAppreciate the fine service from Brooks, Trina and Crystal. Thanks.
Arthur Pandaru | Overall ExperienceI was told i had mobile access to get my storage but after 6 calls i found out that specific storage didn’t do mobile access so i had to keep all my stuff in the moving truck and wait the following day to move my stuff in storage because i had to pay during business hours.
Mariah Green | First ImpressionsMr. St. Clara was excellent in helping me.
Sue Miller-Maupins | First ImpressionsUhaul superseded my expectations for a storage. My items were secure and remained in great condition. The facility was always clean, even the bathrooms. The staff were friendly and willingly to help whenever I needed them to. I will definitely store my belongings with them again if I need to.
Kenyetta Pinkston | Overall ExperienceAmazing!! Very friendly and respectful. Will put a smile on your face. Best place to rent a storage unit.
Halie Abney | First ImpressionsThanks to Brooks for helping to make the process easier!
tanjie bruns | First ImpressionsThe service I received was excellent. They are really friendly and helpful here. I have recommended this facility to several people already and will continue to do so in the future.
Kimberly Christopher | First ImpressionsThis is not your average storage. The staff is always very helpful. The facility is clean and secure. I know my belongings are safe! I have a lot of sentimental things and I count on U-Haul! When I hit a rough patch I can always count on this storage. Especially Sinclair he understands life has unexpected things that happen, he has even went above and beyond and help me with payment plans to get my storage back on track so I can save my belongings!!!! I would definitely recommend this storage to anyone! Thank you to the staff and St Clair for going above and beyond in customer service and carrying about the customer not just another unit #!!!
Felisha Corman | First ImpressionsThe staff was very helpful and friendly and they answered all my questions and concerns thank you again
Vera Johnson | First ImpressionsThe staff there is wonderful I would recommend everyone I know to go to this storage facility
Maurice Norton | Overall ExperienceMs Trina was amazing
MELINDA BRAKE | First ImpressionsSome of the most friendly people very helpful and customer focused
juanita mayberry | Overall ExperienceThe customer service at this location is non-existent. No one ever answered the phone when I needed assistance. It took an entire month to process my move-out request resulting in further billing and late fees. The staff was never friendly or helpful the few times I was able to speak to someone.
KATHRYN KING | Overall ExperienceGreat service fast moving process noon
juanita mayberry | First ImpressionsBrooks St. Clair has been extremely helpful, courteous and professional. I will highly recommend anyone who needs storage to contact Brooks for assistance, I am very happy with my multiple experiences at the facility. Scott D
scott deaton | Overall ExperienceStaff was great in getting my storage rental setup. They made sure I was taken care of. Storage area was super clean and well lighted.
William Tolliver | First ImpressionsResponsive staff. Called the New Circle Lexington location first and the man who answered the day I rented didn’t have anything. He was wonderful and kind and referred me to this location. They were great also. Very impressed.
dan kennedy | Overall ExperienceFrom my first contact with the kind gentleman at New Circle Rd who didn5 have a small unit for rent and referred me here I was impressed with the staff at both locations. I arrived very close to closing time and they still took the time to help me and stayed over to make sure I got setup. Much appreciated on a stressful day.
dan kennedy | First ImpressionsYour staff was beyond helpful and nice! What great group of people y’all have running the place ! I will tell everyone I know to use this location for storage
TONYA WHITAKER | First ImpressionsI have nothing but excellent comments regarding my experience with U-Haul and Storage of Masterson Station. From the moment I entered the facility until my last interaction with staff, and a gentleman by the name of Sinclair, everything was extremely pleasant, highly professional and accommodating. The facility is super clean, well-lighted and I always felt safe there. I would highly recommend U-Haul Masterson Station to anyone needing this type of service.
Claudette Jones | Overall ExperienceThe staff were extremely friendly and helpful. I was not having a good day and they made it a little brighter. I really needed that kindness.
Sally Wilson | Overall ExperienceStaff was very helpful.
Jacob Miller | Overall ExperienceMe Encanto su cervicio
JOHNNY FRAGOSO | Overall ExperienceStorage facility was great, price was great too. Just employees there needs to say hello and smile . 😊.
hakan evin | Overall ExperienceGeneral Manager Brooks St.Clair and his staff at UHaul Moving and Storage at Masterson Station exhibit 110% when it comes to customer service. They helped me through a difficult and trying time making my move back to my hometown joyous. Thank you again!
James Parido | Overall ExperienceManager was so accomadable!
Cynthia Harville | First ImpressionsThe storage facility was extremely clean, and had ample carts etc. to help with the move into and out of my rental. The ramps also made moving in and out very easy and the staff always helped whenever needed. Would be happy to refer the U-Haul storage on Leestown to any of my friends-
lucy calhoun | Overall ExperienceMy mover stated as he was clearing out my rental unit that this facility was much cleaner and nicer than other facilities. it was important to me that it is a climate controlled facility and the options of sizes fit our needs to a tee. The staff went out of their way to help with anything that we needed. if i ever need another storage unit in Lexington, my first call will be to U-Haul on Leestown!!
lucy calhoun | Overall ExperienceHave yet to receive the “1 Free Month of Storage” for booking a One-Way trip with Uhaul, but I believe they are taking care of it. Everything else was exceptional.
Michele Hudson | Overall ExperienceGeneral Manger Brooks St. Clair and his staff provided excellent customer service when I arrived at his facility. They helped finalize my move from Texas to my hometown of Lexington, Kentucky. For the several months since I moved into their location they have continued their high level of personal customer service as I often venture into my storage unit to find various items I need. Thanks again for a job well done.
James Parido | Overall ExperienceGeneral Manger Brooks St. Clair and his staff provided excellent customer service when I arrived at his facility. They helped finalize my move from Texas to my hometown of Lexington, Kentucky. For the several months since I moved into their location they have continued their high level of personal customer service as I often venture into my storage unit to find various items I need. Thanks again for a job well done.
James Parido | First ImpressionsManager and staff was very helpful
Angela Chenault Clayborne | First ImpressionsThe employees at this facility have a way of making you feel like family. They have great customer service skills. I would recommend this Uhaul to anyone.
verkisha cook | Overall ExperienceExpensive is only knock
Joseph Gulde | First ImpressionsEvery time I had a question or an issue, the entire staff was helpful, professional, and excellent! They made a stressful time in my life much easier.
Tina Krahenbill | Overall ExperienceThe main complaint that I have is that there was a rodent of some sort that apparently made its way through all of our belongings. I have had to clean mouse droppings off everything. When I mentioned to the staff they didn't seem real concerned about the issue and the trouble it caused me. We were there a year and for them most part, all was good, but the lack of concern over a mouse in the facility is concerning.
Tamra Halcomb | Overall ExperienceSt Clair has been wonderful as well as the other staff I cannot begin to tell you how wonderful this storage unit is I'll clean it is and how the staff helps in every way they can
Angela Adams | Overall ExperienceWe had to leave the property and find a storage unit at another location because the staff at this location were extremely rude insulting and unhelpful and lying. The assistant manager lied to my wife and then lied to me and she got caught in it and became very rude and the general manager said that he owned the place which is also not true and he lied as well.
Eric Howard | First ImpressionsThe staff members were all amazing and super friendly. The temperature in the storage is perfect and every thing is clean.
Eunice Litanda | First ImpressionsAwesome staff. I would recommend this facility to anyone.
Ryan Adams | First ImpressionsStaff is so helpful
Scott Mulkey | First ImpressionsEasy set up.
Travis Beach | First ImpressionsI Reserved a 10x15 and given a receipt with the unit number. Upon arrival with movers, staff told me the unit I reserved was given to another customer!! When I make a reservation I expect the provider to “hold” my exact reservation. Paying $180 and hr for movers to wait around for 45 min for a solution made the situation worse. No 10x15 units were available so I had to settle for a 10x10 which does not meet my storage needs. I DONT WANT two units scattered throughout the facility as a “customer friendly” solution to make up for the 150 sq ft I needed from a single unit. Your staff tried to be accommodating and I’m sure they have corporate directives to follow. I’m not happy. Question 2 was a struggle for me. The staff was “friendly” yet the helpful part didn’t make me happy by not getting exactly what I reserved and expected when I arrived. I’d appreciate a call from UHAUL HQ. Brooks can share my contact info. He’s a good guy and not his fault. There are storage companies literally on every street corner. I chose you! Help this 73 yr old veteran get an easily accessible 10x15 unit at your Leestown road location. Thx. Art Pandaru.
Arthur Pandaru | First ImpressionsGreat place
LEE MAJAKEY | First ImpressionsGreat customer service. She listened which shows she cares.
verkisha cook | First ImpressionsI filled this out the other day too. Whitney and Sara were professional and customer centered in every way. Thx.
Arthur Pandaru | Overall ExperienceWonderful help from Sara and Whitney. I’ll be moving in next week. Thx.
Arthur Pandaru | First ImpressionsExcellent and superb customer service by all of the staff, especially by the Manager of the facility! Will recommend to anyone needing storage or moving services. Thank you again!
Scott Deaton | Overall ExperienceExcellent and superb customer service by all of the staff, especially by the Manager of the facility! Will recommend to anyone needing storage or moving services. Thank you again!
scott deaton | First ImpressionsAfter a challenging 5-day trip moving across country the staff at this Uhaul facility helped in many ways, including helping change the tire on my vehicle we transported. Mr. Miller and Mr. St. Clair offered help and solutions to problems I experienced during the course of my move and move-in. Thanks again to this group of excellent customer service Uhaul employees!
James Parido | First ImpressionsWhitney was unbelievably helpful. I arrived in a very stressed mood and Whitney made it a point to set me at ease and decrease my stress level, as well as make it a pleasant experience. She was very personable and kind and I greatly appreciate her help.
BRANDEN ARMENDT | First ImpressionsThis is the best UHaul location I have ever been to. The staff were extremely friendly and helpful, and the facility was gorgeous and clean. 10/10 recommend!
Hayley Holbrook | First ImpressionsThe 2 staff members were excellent! I had driven across country and I was very tired. They were patient and helpful.
Tina Krahenbill | First ImpressionsJustin Thompson is the ultimate professional he excels in crisis management. Treat everyone with dignity and respect he’s firm but fair. Has the distinct ability to make sound decisions under pressure. A community leader he brings great credit upon U-haul corporation the Storage Professiion and himself.! Should me promoted on the spot. William (Sarge) Farris
William Farris | Overall ExperienceJustin was Very helpful and wonderful to work with
Veronica Szafran | Overall ExperienceThis location is the cleanest storage facility we have ever used. Justin T and his staff are the absolute best. Would highly recommend using this location for storage needs.
DENNIS LAWRENCE | Overall ExperienceJustin was very professional and knowledgeable. The whole process from selection, paperwork, moving was very convenient. Will definitely recommend this location.
Laurin Staley | First ImpressionsThere was a problem with the unit and a small leak in the roof. Justin found the problem promptly, called us to come in and evaluate, and switched us to a new unit. Justin handled the situation very well and boosted our confidence in the facility even in light of a water issue. Overall very positive experience.
Adam Hawanchak | Overall ExperienceMoving is never easy or fun but the U-haul facility that I used was great. The attendant was extremely helpful and so courteous. She helped me with my reservation for a truck, reusable boxes. She showed me my storage unit and was even helpful when I called her to say that I actually needed one twice as large. I was a bit paniced but she help calm my concerns. Excellent public service!
Samuel Rice | First ImpressionsEveryone was very helpful and friendly!
LOIDA FIGUEROA | First ImpressionsI’m glad I made the choice to rent a storage unit here. I’ve done business with this U-Haul for years. Storage rental is just as enjoyable as equipment rental. The staff is always friendly, helpful and professional. Justin (the manager) has remembered me by name from day 1. I feel like a valued customer. Thank you!
justin carmack | First ImpressionsModern facility with great security and very friendly/helpful staff
David Matheny | First ImpressionsThe Absolute Best Customer Service Experience. I would highly recommend this Location for all of your moving and storage needs.
Linda Kurkowski | First ImpressionsJustin is awesome great guy
terroy drake | Overall ExperienceJustin and assistant were very helpful and accommodating to getting me the right storage size for my household items and showing me around the facility. Very friendly and pleasant to work with.
karl williams | First ImpressionsThe place is so clean and secure, and the staff so alert that Queen Elizabeth could store her jewels there.
KAREN PEED | Overall ExperienceThis location was a complete miracle after the most undesirable move of my life. The staff and manager were exceptional. The general manager was professional in every aspect of his job and went above and beyond to make the experience exemplary. His staff was also very accommodating and was very professional.
Jeffery Humble | First ImpressionsThe staff at the storage were very helpful and super friendly
sherrymark mack brown | First ImpressionsStaff is excellent!!!
Donald Hardison | Overall ExperienceBoth Sarah and Justin were very helpful. Sarah was very thorough in explaining how access to the storage unit worked. Thank yoU!
Carolyn B Wheeler | First ImpressionsJustin did a fantastic job. He was very helpful and answered any questions we had as well as resolved all issues…we will definitely rent again for our storage needs
Natasha Hawkins | Overall ExperienceJustin is FANTASTIC!!! UHaul is very fortunate to have him!
LYNNETTE L SHADOAN | First ImpressionsThe staff was very professional and friendly! The manager Justin was very courteous.
Debbie Turay | Overall ExperienceVery nice storage units, all indoors with bay access. You will need to walk a ways. Carts are available and staff is very helpful. Good road access. Very secure with alarms and individual entry codes. Not cheap.
KAREN PEED | First ImpressionsThe staff at this location has been excellent, and very helpful!
James Blancet | First ImpressionsJustin the manager is AWESOME..
Carol Yeast | Overall ExperienceGreat people Great service 👍
Ron Simpson | Overall ExperienceThis is my first experience with storage rental and from the first time I walked in to enquire about pricing and unit sizes I have received excellent customer service! The manager Justin is Top-Notch! He has always been so very helpful and terrific to deal with. The entire staff is welcoming, polite, and helpful. The facility is well kept and very clean. This place is excellent all the way around and I highly recommend!!
Patricia Gardner | First ImpressionsEverything went great 👍
Ron Simpson | First ImpressionsThe facility and staff were outstanding! Check in was simple and they made finding the products I needed easy… the location was perfect. The space was extremely clean and clearly they wax the floors regularly (beautiful) !!! I felt safe to store my items at this facility and would recommend to others. THANKS!
Anette Jervais | First ImpressionsVery clean and safe place to store your items.
carol kramer | Overall ExperienceAs far as storage units go, this one was well kept and convenient. There was an issue with mice in our unit leaving droppings on our items, but that is not something that can be regulated very easily in a facility of this size. Overall, I think this was a great unit, made greater by the people running it.
Matthew Russell | Overall ExperienceJustin is very knowledgeable and super friendly! He’s a great asset to your business.
Stephanie Wireman | First ImpressionsThe staff at the Merchant st. U Haul storage are the best. They were so helpful & kind. They are the gold standard on which all of your employees should strive for
Brenda Lamb | First ImpressionsJustin went above and beyond for us. after our horrible move Justin was the bright spot and made things better for us.
diana trolli | Overall ExperienceVery clean units and very nice and professional staff
Brent Shannon | First ImpressionsIt has been a pleasure to work with Justin he was always knowledgeable, professional and friendly.
lynette wooldridge | Overall ExperienceVery friendly and nice
lavitica Brooks-Dingle | Overall ExperienceThank you for all your help!
KIMBERLEY BUTCHER | First ImpressionsUpon arrival to this facility, we were welcome by Justin and explained the details. He showed me the process on how to go inside when I need to get things from storage. Above all he was polite and helpful
BEVERLY BROWN | First ImpressionsEverything was excellent for what I needed them for,Staff was great.
Vera Garrison-Fisher | Overall ExperienceI was blown away with how friendly and helpful Justin and Crystal where. Justin was super understanding and accommodating to our uhaul and storage needs. The facility is very clean and secure. While we were struggling to pack items into our unit with 3 small kiddos, Crystal offered snacks and kept them occupied while we finished unloading our truck. Words cannot express how grateful I am as a mother for the kindness shown to us. Definitely would recommend to anyone looking for storage.
Angela Smith | First ImpressionsThank you for excellent service in providing storage for my son’s personal property while he was out on summer break from college.
Debra Sanders | Overall ExperienceThis facility was all I could have asked for. It was always clean, well lit, and secure. The staff was always friendly and helpful!
Diane Vanbibber | Overall ExperienceVery helpful on what I needed to accomplish
Chris Mullins | First ImpressionsThe building inside in nice. It is also really great that you can pull the truck inside so that you are closer, out of all the weather elements and have plenty of carts to be able to transport your items to your storage site. My issues are the parking lots are extremely dangerous and unlevel. I fell there about a month ago and I am still having a lot of pain from it plus I had to go to the ER. Not one person from inside came to check on me or ask me if I was OK. I am not the only one. My daughter almost fell twice and my son almost fell once due to how the parking is not level ground. Also I think for the size of the unit that it absolutely costed way too much. So due to the dangerous lot and the price I would not rent this facility to anyone.
Jamie Collins | Overall ExperienceBoth employees we encountered were VERY helpful and accommodating. Facilities are very clean and well run. We will be using and recommending this Uhaul to friends.
Anne Rawlings | First ImpressionsThe staff was extremely helpful. The one month of free storage with a truck rental was also a great perk. I will definitely be recommending uhaul to others for their moving needs and storage. Thank you!
Kimberly Moore | First ImpressionsNone
david smith | First ImpressionsSo friend and helpful
lavitica Brooks-Dingle | First ImpressionsGreat staff
Joseph Dabbs | First ImpressionsExcellent service from Justin and his staff. I will highly Reccomend.
GLENN TAYLOR | Overall ExperienceJustin was amazing, beyond helpful! We were impressed with the facility and the customer service!
GABRIEL ROBERTS | First ImpressionsThe staff was very friendly, very accommodating, and easy to work with. The location was clean. I would definitely recommend
Edward Copenhaver | First ImpressionsJustin was super helpful and the facility is sparking clean.
Daniel Bradford | First ImpressionsThe facility was always very clean. ,the entire staff was always helpfull and friendly
rick kurkowski | Overall ExperienceThe truck we rented was garbage, it had a red tag on the window where it had been broken down recently. Then we used the truck for one day then on the way back trying to return the truck, it started shaking very bad. I tried to contact Justin Thompson (The Store Manager [Leestown Rd, Lexington, Ky]), but my calls were ignored, and messages handled with no urgency. We called roadside assistance several times waiting on hold for hours to have the call drop on us multiple times. Couldn't reach anyone, and not feeling comfortable driving a truck thats shaking we waited for a response. Then after the manager refused to acknowledge that there was a safety issue with the truck, I drove it back at 25mph limping it back to Avoid further charges. Had the truck for approximately 24 hours, but was charged for 4 day rental. Worst Uhaul Experience Ever. Was ultimatlly asked to remove my items from storage to make room for another customer, like there money was greener than mine. This is after spending thousands on storage rentals and trucks through this same location and management.
William Higgins | Overall ExperienceSuper friendly and helpful. Charming.
Sarah OBrien | First ImpressionsThe lady worker who helped us (I can’t remember her name now darn it) was AMAZING. So personable and helpful even though she was multitasking many different things when we walked in. She seems to be very experienced and doing a great job holding the office together. She made our experience much better and made moving apartments a little more enjoyable!
Brianna Bratcher | First ImpressionsWhen I got there the unit was too small. The two people working the front desk were helpful and got me the right size.
Rachel Vaughn | Online Move InEverything was wonderful. The manager Justin was every informative an great at his job.
Charlotte Brandenburg | First ImpressionsJustin went above and beyond to assist me in getting my storage units squared away. He was friendly, informed and helpful.
Kim Homra | First ImpressionsThis storage facility is the nicest and cleanest of any I have ever used. It is secure, safe and well-lit. The personnel are all friendly and helpful. Justin is to be commended for his management. Highly recommend this U-Haul storage location.
Leo Seewaldt | Overall ExperienceReally cleaned and safe *****
Naomi Frye | First ImpressionsJustin Thompson is a role model for UHAUL Managers and Leaders. The survey above was primarily focused on his well-run facility. This comment is about the fantastic customer service experience Justin provided for our late-night arrival after driving 20-hours from Denver to Kentucky pulling a trailer. He reserved a great storage location that was set to accommodate easy loading & unloading. His leadership was demonstrated by him working beside his team. Checking customers in/out, forklifting, ensuring returned vehicles safely arrived, and our subsequent rental was attached correctly. Take great care of Justin, he is exceptional across the entire spectrum of customer service and leadership.
robert heavill | Overall ExperienceGreat facility. Great staff. Thanks folks!
Mitchell Schumacher | Overall ExperienceJustin is a rick star
lisa deaton | Overall ExperienceVery clean and great security. We had items stolen from another facility and moved to uhaul for additional security. They did not disappoint. Each unit has an alarm along with multiple security cameras. Did it cost more? Yes, but piece of mind is well worth it.
WILLIAM FISH | Overall ExperienceThank you Justin for all of the help you provided in making my move go smoothly.. Pat
Pat Marr | First ImpressionsGentlemen was very helpful knowledgeable a d a pleasure to talk to
Matthew Dillon | First ImpressionsJustin was great! Very accommodating.
Jeffrey Ritaon | First ImpressionsThe manager was real nice and very friendly I recommend to Uhaul place to all my friends and family.
ERVIN WILSON | First ImpressionsGreat helpful staff at this location.
Mark Callahan | First ImpressionsI can't remember the manager of the facilities name, but he is amazing. Great customer service and always helpful, even in the middle of the night. ⭐⭐⭐⭐⭐
TAMMY MURPHY | Overall ExperienceVery great service
Samuel Arthur | First ImpressionsExcellent twice!
Robin Scott-manna | First ImpressionsIn Joyed working with Justin on helping with my move in and exiting of my units.He was a Great Help. The Best I ever had with U Haul I have had a lot a of dealings with the company in a lot of different locations.
Anthony Sumner | Overall ExperienceU-Haul storage was the cleanest storage facility I have ever utilized before. All of my belongings were in perfect condition due to climate control units!! The staff was very helpful when I needed moving boxes ect. Justin was one of the most helpful, polite and friendly managers I have ever met!!! He’ does an excellent job!!
Jenette Woolery | Overall ExperienceJustin and the rest of the staff was very helpful and accommodating for our needs
rick kurkowski | First ImpressionsVery great company I had very good service from Kion and Justin thank you for all your hard work and taking care of all our stuff very please with Kion and Justin and all of your staff
shea lovett | Overall ExperienceExceptionally clean, by far the nicest storage facility I have ever used. Staff are very friendly and helpful. Great job!
ANNA SCARFF | First ImpressionsExcelente lugar
Lourdes Solares Miranda | First Impressionsseems to be poorly managed
Ash Nalley | First ImpressionsJustin Thompson GM runs a great facility. Anything you need go directly to Justin. He'll take great care of you from asking questions to renting the truck! Great experience with this location in Leestown & Merchant Dr.
Mary Hagy | Overall ExperienceJustin was fantastic with helping with a storage solution, especially on short notice, thank you!
Scott Deaton | First ImpressionsExcellent staff and friendly!!!!! Best UHaul I have experienced
Roy Howard | First ImpressionsUnit was incorrectly closed out prematurely. Manager committed to arrange refund for overpayment multiple times and did not follow up.
don morgan | Overall ExperienceJustin is very helpful and nice to work with. The facility looks new and clean. We have never used storage before and feel really good about this choice. Location is conveniently accessible for UK student use. Having 24 hour access to our stuff is nice. It was a good experience. We would recommend this business.
Wendy Luckett | First ImpressionsEmployees when above and beyond to help solve the issue. Thanks U
Maurica Green | First ImpressionsManuel was the first person that I made contact with and it was great. He took excellent care of me and answered all my questions. After driving from Dallas TX to Lexington it was a pleasure to him there and make the whole process a smooth one.
Kevin Boettcher | First ImpressionsVery clean and maintained facility. Staff is extremely helpful and friendly.
Brent Pennabaker | First ImpressionsJustin was the BEST! VERY HELPFUL AND KIND. THANK YOU. MARIA B.
MARIA BANKS | Overall ExperienceJustin and his assistant on the desk were very helpful and had pleasant personalities.
MARIA BANKS | First ImpressionsI'm still at the u-haul storage don't plan on leaving anytime soon
Angela Chenault Clayborne | Overall ExperienceUsed it for 18 months. Nice workers & managers.
Loran Smith | Overall ExperienceEvery time i use this location for rentals they are 110% I have never received better service with any other location or competitor. Justin and his team do a fantastic job.
Kevin Boyd | Overall ExperienceJustin goes above and beyond with his job Always helpful, polite, and willing to help with anything. I needed to store zero turn mower until moving in my house, they measured the hallway for me to assure I could use fit. Would definitely use facility again!!
Ruth Morse | Overall ExperienceThe only problem I had with this U-Haul storage was the inability to get the billing correct. On 4 occasions I had to work with a U-Haul customer service person or staff on site to reset my billing. I set me storage unit up on "Auto Pay and provided my Discover Card." I was charged late fees and locked out multiple times because no one could setup the auto-pay correctly. I understand one mistake but to have this happen 4 times in roughly a 7 mo time span is unacceptable.
David Schnieders | Overall ExperienceI would rate this location as unbelievable!!! We have never encountered a facility as nice as this anywhere. This place was amazing, very well run, immaculate, very secure, we are spoiled for all other storage units.
Porfirio Mendoza | First ImpressionsJustin was great!!!
Shanai Smith | First ImpressionsN/A
Jonathan Herst | Overall ExperienceI don’t think that I have ever had a better experience with customer service in my entire life , Justin and the entire staff were very helpful with anything I needed. They remembered who we were. And treated us amazing . I will definitely be sending people his way way in the future and will use this site for any other needs I have . Keep up the great work you guys are awesome and thanks for all of your help these past few months !
Michael English | Overall ExperienceVery Pleasant
Justin Thompson | Overall ExperienceThis U-haul storage facility is clean, secure and easy to use. The staff are helpful, knowledgeable and friendly. I would definitely recommend this U-haul storage facility! Thank you for a great storage experience.
Tamara Parker | Overall ExperienceWas having a bad week and it was so nice to have all the staff help me through the process of renting a truck and a storage space. Wow!!!
YVETTE CHRYSTAL HARRIS | First ImpressionsI was very impressed with the facility. The store manager was incredibly friendly and went above and beyond in assisting me when needed. I would use this facility again if needed and definitely recommend it.
Shelli Warburton | Overall ExperienceCleanest storage facility I have used.
Adam Ogle | First ImpressionsThe facility is very clean and spacious for the purpose. Staff was friendly & helpful,Question was answered in a timely matter Convenient to travel too the area
LANDER PHILLIPS | First ImpressionsJustin is a five-star manager.
Tommy Brownell | Overall ExperienceJustin and the staff were very accommodating.
Jeffrey Adams | Overall ExperienceGREAT customer service 😍
heather brown | First ImpressionsJadelyn and Lacourtney were super friendly when checking in for the storage unit. Jadelyn gave me a tour of the facilities and was very friendly through it all. Lacourtney has very good customer service skills, and was quick and efficient in checking me in. I will definitely recommend this facility!!
Zachary Chaney | First ImpressionsExcellent customer service, very clean facilities and lots of helpful equipment for movement.
Neptali Caballero Vazquez | First ImpressionsI would highly recommend to anyone needing self storage. It was extremely convenient to be able to pick up the U Haul and access self storage in the same building. It was easy to load and unload items because you can back the truck up to the main storage entrance and they have a bank of rolling carts that are available to help get your items to your room! The storage area was spotlessly clean and the temperature controlled rooms added extra peace of mind that anything and everything you stored was safe. I would have to say this was quite possibly the most friendly and helpful staff I have ever encountered. It was very easy to find someone if you needed assistance and every person was knowledgeable. If I need self storage in the future and for anyone that needs self storage - you won’t regret choosing this location.
Emily Powell | Overall ExperienceJustin went beyond helpful. Very conscientious.
Roy Peters | Overall ExperienceFriendly service and convenient unloading of items for storage. Very clean and secure facility. Thank you!
Tamara Parker | First ImpressionsWas helped by two associates and they were friendly, helpful and knowledgeable about the storage and equipment return. Took time to explain the facility and access to me even though it was near closing. They continued to be helpful and friendly during our “move in” the next day. Returning the U-Haul was quick and effortless. Would highly recommend to anyone looking for storage or truck rentals. Kudos to the associates for a clean, organized and user friendly location.
Emily Powell | First ImpressionsBest storage facility ever. Period. Justin and his staff were truly amazing and went above and beyond. I never thought I would have such a great experience at a uhaul, but they proved me wrong. It was like having a personal concierge at a six-star hotel, even though the ratings only go up to five-star. They were that good.
Kevin McHale | First ImpressionsOn memorial day the guy that checked me out was cool AF. Glad they were open on my day off!
Chase Jourdan | First ImpressionsGeneral manager Justin Thompson is in charge @ Leestown location and providing first rate service!! This gentleman went above and beyond the call to provide service to a number of people the day we moved in. Very cool , calm & collected during a very busy day. We highly recommend using this location for your storage needs or truck rentals. You will be pleasantly surprised at this gentleman's ability to process you in a timely & professional manner whether you registered online or just walk in. Well done Justin Thompson!
Mary Hagy | First ImpressionsGuy helping Dustin or Justin very polite n helpful
brian duggan | First ImpressionsSt. Clair is super friendly & helpful!! Justin is always fantastic as well!!
Angie Sikura | First ImpressionsStaff was very helpful in getting to our storage area. We had an appointment and were going to be 45 mins. late ,When I called they changed the reservation time. I have used U-Haul for many years .
Margaret Durman | Overall ExperienceVery pleasant experience.
William Crum | Overall ExperienceGreat customer service
Luis Coss | First ImpressionsJosh was very helpful!
JILL CRITHFIELD | Overall ExperienceI would to have the 24 hour access soon. Super fast and easy to start the rental process
Debbie Watson | First ImpressionsNot being open past 5:00 pm is somewhat inconvenient, but the staff was super friendly and cooperative. Anne and Justin were very easy to work with
ryan lemond | Overall ExperienceFast Friendly Customer Service I was In/Out in less than 10 minutes and on the road This facility is very update and very clean and convenient.
Maurica Green | First ImpressionsAnn was great to work with. Made signing up quick easy. Storage facility was clean and easy to get to my unit
John Bayless | First ImpressionsAnn and customer service was superior and will ensure I will come back
ryan lemond | First ImpressionsWould be nice if you had better access to the storage area and didn’t need to use a cart
Dennis Brown | Overall ExperienceEveryone was friendly! One of the best I’ve been too!
Andy Em | Overall ExperienceGood staff. Put my mobile storage units inside at a dock door because it might rain.
Brandon Beeker | Overall ExperienceI have not had business with u-Haul for months, and You wanta review... well here ... 0.... your company is garbage to message me for a use not even in my name. Enjoy your Dissatisfaction rating.
kenneth morris | Overall Experience