Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was extremely pleasant and comical. The manager was professional, welcoming and what to assist. All questions were answered exponentially and efficiently. So far, this U-Haul facility was exponentially better than some of the others I’ve previously used.
ERIC NELSON
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
cora dudley
|
Overall Experience
Rating:
5.0
The service rep on-site was very helpful.
Earvin Foster
Rating:
5.0
Contact customer if pickup location is closed. I received no notification that my pickup location was closed. At the last minute I had to change locations. Thankfully the Markham location was able to accommodate me.
Brian Stamps
Rating:
5.0
Customer did not leave a comment.
kimberly raickett
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JESSICA WILEY
Rating:
5.0
The staff or the young ladies that assisted me where knowledgeable and so helpful.
jeanette knox
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PATRICIA TROTTER
|
Overall Experience
Rating:
5.0
Ms Tamicca was so nice & professional I'll definitely come back and recommend this location
TAMARA HUGHES
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jeremy Harris
Rating:
5.0
Customer did not leave a comment.
Ajhera Martin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
darrius thomas
|
Overall Experience
Rating:
5.0
Staff was very accommodating
Jo Ann Dodson
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
kelly johnson
|
Overall Experience
Rating:
5.0
Great service
JACQUELINE CARO
Rating:
5.0
Customer did not leave a comment.
Juanita Butler
|
Overall Experience
Rating:
5.0
The staff was amazingly helpful and courteous
Roy Williams
Rating:
4.0
Customer did not leave a comment.
Christen Pointer
|
Overall Experience
Rating:
5.0
The truck was very dirty the trunk smelled extremely bad inside the truck was extremely dirty and smelled this was by far the worst experience I ever had with Uhaul and honestly I would like my money back
Jeffrey Ziga
Rating:
5.0
Nothing
Hardikkumar Limbachiya
Rating:
5.0
Ms. Rockett is a professional. Very warm, easy to talk with, and has a way of making a customer not just feel important, but makes you feel like a flesh-and-blood human being. It's this feeling one gets when a person like her strives to feel what she'd feel, if she were the customer. And, trust me, that level of customer concern is becoming very rare. I/we thank her. She should be a customer service trainer.
najmah Qatadah
|
First Impressions
Rating:
5.0
Great customer service and experience 👍
KEIFER WARD
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jessica cruz
Rating:
4.0
There needs to be a little more of an accommodation for customers with outdoor units in the winter time. My lock froze on me and I couldn't get into my unit for days.
LATONYA GOODSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RALPH BROWN
Rating:
3.0
Customer did not leave a comment.
Timothy Rhodes
Rating:
5.0
Very NICE PEOPLE AND MANAGER
ANNETTE L. DAVIS
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Demetria McCracklin
Rating:
4.0
x
William Carlson
Rating:
2.0
My vehicle smelled like a cigarette was smoked there. I had trouble breathing and had headaches the whole experience.
Rabh alaiwi
Rating:
5.0
Everything went smooth with no issues. Will use them again if need arrive in future
alonzo Bolton
Rating:
5.0
It was convenient and the people was very nice.
SARAH WILLIAMS
|
Overall Experience
Rating:
5.0
This was very convenient for me
SARAH WILLIAMS
Rating:
5.0
Staff were super friendly and helpful
Daisy Garcia
Rating:
5.0
Customer did not leave a comment.
JADA TOLLIVER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
celaithian sessom
|
Overall Experience
Rating:
1.0
I was not able to rent when I first arrived because I was blocked due to a rental from several years ago they said I returned dirty. I recall that visit several years ago and the truck was just as clean as I dot it.
Needless to say, they had me call customer service number and it took an hour or two before I heard back to get the block lifted.
This unexpected setback force me to wait 3 hours to get my rental squared away and furniture moved.
Vincent Lewis
Rating:
5.0
Customer did not leave a comment.
Tondalaya Bridges
Rating:
5.0
Customer service was great. The truck not so good. The tire had a screw that I did not discover until in route of my destination with a deadline. I was not in a position to go back and swap the truck. I stopped a couple of times for air. Then ..the drivers side windshield wiper snapped off in the rain on the expressway.
I do not usually have this experience. I would appreciate compensation
Wayne Young
Rating:
5.0
Customer did not leave a comment.
JUAN ELLIS
Rating:
5.0
Thank you
ASIA HANDCOX
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
RODERICK JONES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bobbie Collins
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
SONJI DAWSON-HOTSTREAM
Rating:
4.0
I just wish the window wasn’t left rolled down. The driver seat was wet. A small, easy fix on my part wiping it down, just make sure windows are rolled up going forward.
SEAN RHEAD
Rating:
5.0
Customer did not leave a comment.
LARRY DAVIS
Rating:
5.0
Customer did not leave a comment.
Ella Bruce
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Frederick Tolley
Rating:
5.0
Miss Tamika was very friendly helphul she was very efficient & made sure i was very pleased
and satisfied a big huge thank you to her and all
kedzie Uhaul Team
lara williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
angela guyton
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Chioke Hill
|
Overall Experience
Rating:
3.0
Very Attentive To Their Customers!! Would Definitely Use Them Again!!
JAMES SCOTT
Rating:
5.0
Customer did not leave a comment.
Barbara Boyd-Stansberry
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara Boyd-Stansberry
Rating:
5.0
Customer did not leave a comment.
Daniel ologo
Rating:
4.0
Customer did not leave a comment.
Rosilind Sculfield
|
Overall Experience
Rating:
5.0
Keep up great work and keep up your goodness friendly spirit always Tiara
Delores SmithScott
Rating:
5.0
Staff is very professional and helpful
ANDREA BROWN THIRSTON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Simone Green
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rahed Yasin
Rating:
5.0
Customer did not leave a comment.
Julie Goranson
Rating:
5.0
Everything is good as is. Facility, Equipment and Customer Service were excellent
EDDIE HILL JR
Rating:
5.0
Customer did not leave a comment.
SHAHEEDAH SHAREEF
|
Overall Experience
Rating:
2.0
You should offer prorated rates for services ending before the month is over.
Kimberly Hayes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Belinda Harris
Rating:
5.0
Great management
SHANTAY BROWNING
Rating:
5.0
The staff was very polite and informative, and the place was clean, and
Liza Johnson
Rating:
5.0
Always helpful and professional even when I dropped the ball!
Never felt like I was bothering them when I called or appeared in person.
Beverly Hicks
|
Overall Experience
Rating:
5.0
I love your service
yvonne humphries
Rating:
5.0
Customer did not leave a comment.
regina Posey
Rating:
1.0
Customer did not leave a comment.
Tracy Talmadge
Rating:
5.0
Customer did not leave a comment.
Regina Lomax-Posey
Rating:
4.0
Customer did not leave a comment.
JELANI MANDARA
Rating:
5.0
I had the storage unit for 11years and never had problem with staff or facility.
DARLENE ELMORE
|
Overall Experience
Rating:
5.0
I've had this unit over 6 years , never had a problem with the cleanliness .
LINDA HICKMAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneil Murdock
Rating:
1.0
Customer did not leave a comment.
Tierra Smith
Rating:
5.0
I would like to commend Jessica at this location for have professionalism and knowledge of processing a rental very timely and efficiently! She is always very attentive and fast . Also, I want to thank Tamicca at this location, she recognized a small glitch in my rental record and kindly attended to it promptly. She recognized customer service at its best. Thank you both for being a valued business in our area.
Toni Pate
Rating:
5.0
It was a very smooth experience!
SUSAN Riney
Rating:
5.0
Go with unlimited miles
Leonard Compton
Rating:
5.0
Customer did not leave a comment.
RENE CHENOWETH
Rating:
5.0
The experience was easy, the facility was easily accessible and well maintained
Deosia Miller
Rating:
5.0
Customer did not leave a comment.
WANDA WAGNER
Rating:
5.0
Excellent customer service.
Cullette Nichols
Rating:
5.0
Customer did not leave a comment.
Ryan Allen
Rating:
5.0
Customer did not leave a comment.
CALVIN VERNON
Rating:
5.0
FAST AND EASY
MICHAEL INGRAM
Rating:
4.0
Friendly environment.
MELISSA DORSEY
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
doug swartz
Rating:
5.0
Customer did not leave a comment.
ELIZABETH ALLEN-WATSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth Gill
Rating:
5.0
NONE
MICHAEL INGRAM
Rating:
4.0
Customer did not leave a comment.
Darlene Pierre
Rating:
5.0
Customer did not leave a comment.
ken neal
Rating:
5.0
Customer did not leave a comment.
dorothy White
Rating:
5.0
I stored items at this facility for fifteen years. During that time I never had a problem. Had 24 hour access daily. It is clean and well maintained. Staff is friendly and helpful. Secure access.
MARY JENKINS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kia Harris-Hill
Rating:
4.0
Customer did not leave a comment.
CLIFFORD CHATMAN
Rating:
5.0
Customer did not leave a comment.
SANTA TUCKER
Rating:
5.0
Customer did not leave a comment.
Celine Bucci
Rating:
4.0
The service checking out the van was fine. The only problem was returning. The office was short-handed.
Karl Peterson
Rating:
5.0
Customer did not leave a comment.
dena cater
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrea Hawkins
|
Overall Experience
Rating:
1.0
The mileage was incorrect to start and I informed them. They couldn't change mileage in store so they sent a link. Once i was finish I tried changing to correct mikeage. It wouldn't allow me to do it. My thing is you can put a hold on card but something as simple as changing correct mileage so you won't overcharge customers is to difficult.
Allie Richmond
Rating:
5.0
The transmission was slipping and I was nervous driving the vehicle however, the customer service was excellent! The vehicle was clean and I bed no problems.
anita clayton
Rating:
1.0
It was a nightmare
Khaled Al Zoghoul
Rating:
5.0
Customer did not leave a comment.
Burnett Moore
Rating:
3.0
Customer did not leave a comment.
LEATRICE CAMPBELL
|
Online Move In
Rating:
5.0
Make sure vehicle is equipped for next customer!
Other than that, great service and no complaints!! Super easy and efficient. Thanks again!
Raymond Sons
Rating:
1.0
I was charged for a rental I never received 7 days after rental reservation was canceled.
MICHAEL LEWIS
Rating:
5.0
The wait time. Each customer is different which means some my take longer than others. There should be a back up plan if they more than 2 customers waiting. Maybe a kiosk to sign in.
ALLIE RICHMOND
Rating:
5.0
Customer did not leave a comment.
GREGORY SHEPHARD
Rating:
5.0
Customer did not leave a comment.
Renoda Williams
Rating:
5.0
Customer did not leave a comment.
Blanche Dorsey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Harry Singleton
Rating:
5.0
Customer did not leave a comment.
Byron Vernor
Rating:
5.0
Customer did not leave a comment.
Antionette Howie
Rating:
5.0
Great, fast, efficient and knowledgeable! Well done@
Caleb Frigerio
Rating:
4.0
Customer did not leave a comment.
Annette Crawford
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kelvin Forrest
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Valerie fields-holmes
|
Overall Experience
Rating:
4.0
Brian was a big help! Keep up the good work
Toni Tomasik
Rating:
5.0
Tamicca was very helpful in checking out my truck. Great customer service!
kierra harris
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
william hill
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
PAMELA MACKLIN
Rating:
5.0
Like all public storage and U-Haul location monthly storage is way way way too expensive!!!
REUBEN BROWN
Rating:
5.0
The young lady that took care of us was so wonderful thank you we forgot her name but she had glasses on
Vondessa Jinadu
Rating:
3.0
The facility was great and so was the staff. My complaint is the contract. Unused rent not being refunded caused me to have to move in a hurry and resulted in me being injured while moving. Before Uhaul took over, the previous owners prorated and refunded unused rent. I’m extremely disappointed and likely will not use Uhaul for future storage needs.
Laurianna Kelley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sunday Adesanya
Rating:
5.0
Customer did not leave a comment.
Laura Bell
|
Overall Experience
Rating:
5.0
Maybe more staff.
Federico Vidal Hernandez
Rating:
5.0
NO COMMENT
ARCHIE RICE
|
First Impressions
Rating:
5.0
Mariah was very friendly and welcoming. She got us checked in and on our way very quickly. Thank you for your help.
Crystal Causey
Rating:
5.0
Vernita is the best!!!!!!!!!!!!!!
PAUL CRONIN
|
Overall Experience
Rating:
5.0
We had a horrible experience with Load Share. 3hr delay in getting the setup complete put us off track for our travel itinerary. Manager made us wait for an inordinate amount of time. Rep on the phone made things right, though.
JOHN WADE
Rating:
5.0
Great Service!! Keep up the good work.
Robert McMiller
Rating:
5.0
Customer did not leave a comment.
WILLIE MC CLINE
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Sonjya Burton
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Harry Singleton
Rating:
5.0
Customer did not leave a comment.
WALTER STROUD
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kenosha Booker
Rating:
5.0
Customer did not leave a comment.
Erroll Deville
|
Overall Experience
Rating:
3.0
The facility was fine. It was always clean and secure. The staff was often rude and not helpful at all. I had a storage unit for several years and therefore my access card became worn and would not work well. I often spent 10 minutes swiping the card many times to open the gate. When I brought this to the attention of the manager, she did nothing. I asked for a new card or perhaps a code. Later on she gave me a code that worked for about a year. Also the fact that the rent kept increasing like clock work was ridiculous considering the terrible customer service.
TAWANNA FLAGG
|
Overall Experience
Rating:
5.0
very friendly and helpful staff.
Ora Cotten
Rating:
5.0
Customer did not leave a comment.
Andre Miller
Rating:
5.0
Customer did not leave a comment.
Taffy Howard
Rating:
5.0
Customer did not leave a comment.
Kurt Graham
Rating:
5.0
Customer did not leave a comment.
michael jackson
Rating:
5.0
Though was busy Brain handle each customer with care and patience. Don’t see that much. Manager of store was helpful as well. That’s the type of customer,customer need and miss
NICOLE MEEKS
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Sharon Floyd
Rating:
4.0
Customer did not leave a comment.
lateefah williams
Rating:
5.0
Customer did not leave a comment.
LISA ANDERSON
Rating:
5.0
It was a great experience, so that says it all, and I will be back one more time, thanks
dan cort
Rating:
4.0
Customer did not leave a comment.
Lynn Muehlhausen
Rating:
1.0
Discrepancy with gas needle ,cigarette smell... These new tires just a horrible experience
JAMES SYLVESTER SUMTER
Rating:
4.0
Customer did not leave a comment.
SHANIKKA JACKSON-HALL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LT Robinson
Rating:
5.0
Customer did not leave a comment.
edwin broome
Rating:
2.0
Jessica is great goes over and beyond the call of duty making my difficult move a pleasant experience
RAGREDA Collins
|
First Impressions
Rating:
5.0
I love how they do everything to help you in the time of need. Mariah, and her team is amazing & goes above & beyond & is very humble. I appreciate her & her team to the fullest!
jasmine carroll
|
Overall Experience
Rating:
5.0
If you need a clean and reliable place with people that will help you this is the places, just talk with them, they will help
Sherron smith
|
First Impressions
Rating:
5.0
Ms. Zoe was very professional, informable, very sweet, and patient.We vote her for President.
aaron gardner
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
DISHAI WARD
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
bryanna chatman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vernell Fitts
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Clarence wallace
|
First Impressions
Rating:
3.0
The gate at this facility was inoperable for about a month or two with no instructions or information indicating when the gate would be working. You had to go inside to speak with someone to get information. This facility also changed management, the new manager is not as efficient or informative as Ms Vernita. The facility is average.
Bonnie Wince
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SUSIE WASHINGTON
|
Overall Experience
Rating:
5.0
They take care of they’re people
Maurice Pace
|
Overall Experience
Rating:
4.0
Call to make payment and the young lady was very helpful.
Quantina McDaniels
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kimberly Bonner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RASHEL DEARMAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara Boyd-Stansberry
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NICOLE ATKINS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Blanche Dorsey
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
RICARDO MURRAY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chenay Thomas
|
Overall Experience
Rating:
5.0
Very clean u- haul, been there for 4yrs and didn't have not one RAT DROPPING. I would go there and if I had to, very nice and professional staff.
Amelia Taylor
AMELIA TAYLOR
|
Overall Experience
Rating:
5.0
Your staff were very helpful and friendly. I never had a problem getting in or out the gate. I always saw a staff member outside patrolling the grounds every time I came to the storage during business hours.
Roosevelt Kincade
|
Overall Experience
Rating:
3.0
I'd didnt like the policy. I'd came the day before the next payment due 10/ 31. I'd told the representative I was moving out that date. She told me I had to move out that day 10/30 otherwise, I would have to pay for another month.
Secondly, they auto charge my account last month.They said I'd signed the form, but I'd didn't and she couldn't show me the form on the system.
The storage facility was clean, but on the business side unprofessional.
Yesterday, at 3:30 I had to rent a van and find someone to move my things within 2hrs before they closed at 5pm. I was very displeased with her professional behavior. Fortunately , I was able to do it.
Glenda timpton
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Rose henderson
|
Overall Experience
Rating:
3.0
I was told one and upon checking out I was told something else
DIANE FREEMAN
|
First Impressions
Rating:
3.0
The only thing that I didn’t like was the frequent increase in the price. Other than that, all was well. That was why I didn’t score Excellent.
Leonia Jackson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brandon Love
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
WILLIE WINSTON
|
Overall Experience
Rating:
5.0
This location went over and beyond to assist me with my reservation that was transferred to the last minute. They did a awesome job.
Customer just know that this location has inside units not all are drive up.
DARENA FENISE WELCH
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
GERALD BONAPARTE
|
Overall Experience
Rating:
2.0
This facility apparently does not care about the service it provides. Elevators rarely worked. Access gate card consistently did not work and neither did the remote code. Very frustrating.
Michael Orr
|
Overall Experience
Rating:
3.0
The only situation was the movers were not in proper communication. We were scheduled to move on Monday evening and had to change toTuesday morning.
Sandra Ivery-Adesanya
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Pearl Jones
|
First Impressions
Rating:
5.0
Keep up the Excellent work
TONY MITCHELL
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jasmine Levey
|
Overall Experience
Rating:
1.0
My vehicle was broken in theft my TV was stolen from my rv mobile home among other things broken glass .
Robert Landfair Jr.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LYNETTA M GOLDEN
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Glenda timpton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Latasha Taylor
|
Overall Experience
Rating:
3.0
I had a issue with getting inside the building using my access code but not inside the gate.
Yovonda Jakes
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Audrea Crayton
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Marcus Fair
|
First Impressions
Rating:
5.0
Excellent customer service on the and in person
Teresa Nash
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Monique Foote
|
Overall Experience
Rating:
5.0
Your customer Rep at the Markham location were very helpful and courteous.
ben ramsey
|
Overall Experience
Rating:
4.0
Everything was great, if I had any feedback to provide it was warmer on the 2nd floor of the indoor storage area. However, there were signs posted stating the climate control would be, I believe between 65 - 85 degrees. The temperature was within that standard at 80 degrees, which was a bit warm while moving. Other than that, everything was clean, simple and the staff were friendly.
Tiffany Duncan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nathan Bown
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Rhonda Clerk
|
Overall Experience
Rating:
5.0
I love uhual! And they love me back!!!!
kyland johnson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHERRY EPPS
|
First Impressions
Rating:
5.0
I can’t be more satisfied with the service and the staff was phenomenal
Precious Eleby
|
First Impressions
Rating:
3.0
The price has continued to go up year after year. I understand operation costs increase but my price has continued to increase from the price that was on the contract that I signed.
SIMONE TURNER
|
First Impressions
Rating:
3.0
Well for the price the access was ok in summer and fall months. But when it snows you have to bring a Shovel to dig your unit out in order to open it. I didn’t like that about my unit #3002
Anthony Mack
|
Overall Experience
Rating:
5.0
Mariah Mccoy was excellent
lori salerno
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sebrina Haynes
|
First Impressions
Rating:
5.0
Great place clean
MICHAEL UNDERWOOD
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
shuron shelton
|
Overall Experience
Rating:
4.0
Good
Marvin Hamilton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
vincent webster
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DAVID NEVELS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sammie Brown
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jordan Crump
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lynda Nelson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diamond Evans
|
Overall Experience
Rating:
5.0
Ms. Vernita and staff was amazing! Ms. Vernita always went above and beyond! Thank you from her favorite late person.
Karren Powell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GLENDA JOHNSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANTONIO TIMMONS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Toni Holt Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Quincy Moore
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
william hill
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Deborah Ware
|
Overall Experience
Rating:
5.0
Staff was very helpful and great customer service
Sukriat Akande
|
Overall Experience
Rating:
2.0
Poor customer service
Karen Plunkett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEISHA SCOTT
|
Overall Experience
Rating:
5.0
The workers there made me feel as if I was around family. I got the perfect size unit and all of my things was safe and well monitored. To be honest,I'm going to miss this place
morris bell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Priscilla Ray-Dockery
|
Overall Experience
Rating:
5.0
Fast& friendly.
JOSEPH ELLIOTT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tolanda Jones
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
James Randall Dempsey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEREMY MATHERS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Antonio Stewart
|
Overall Experience
Rating:
5.0
The staff is awesome and the storage was really great for us
Gregory Arnold
|
Overall Experience
Rating:
5.0
I’ve had this storage for 8 years it’s always been clean and well maintained if I ever had any questions or concerns Ms. Vernita was always ready to help
Jaime Mercado
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Antonio Stewart
|
First Impressions
Rating:
1.0
Just very unprofessional
Candise collins
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tonya Byrd-Neeley
|
First Impressions
Rating:
5.0
The facility was always clean. And management was wonderful I had my storage unit for two years I had no trouble at all. If I need storage in the future I would choose this facility.
Angela Clark
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KURT NICHOLS
|
Overall Experience
Rating:
5.0
The Regional director and the staff at both Markham locations were very courteous and professional. Thank you all for the last minute show of support, it was a rocky start and you smoothed it out. :-)
fern Tate
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Katrina Corbett
|
First Impressions
Rating:
4.0
Loading area several times were not well maintained.
Deidra Gray
|
First Impressions
Rating:
5.0
Tom & his co-worker were extremely helpful. They answer all my question & concerns. I definitely will be recommending the u-haul in Markham IL to all my friends & family.
DAMIAN WATERS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patricia Jackson
|
Overall Experience
Rating:
5.0
It took some time to get everything lined up, but as it was a Sunday and the computers were running slow it was to be expected. The attendant was very friendly and helpful, and lined us up with a very good outside storage unit. The location is convenient to I-80 and the rates very competitive.
JEREMY MATHERS
|
First Impressions
Rating:
5.0
Elegant and very respectful of my storage
Lo Angelo Harvey
|
Overall Experience
Rating:
4.0
The young man Jonathan was more than helpful and very knowledgeable of all procedures. Made sure he was safe conscientious!! Very good.
TONI PATE
|
First Impressions
Rating:
5.0
Very approval will always come back
Raymond Aaron
|
Overall Experience
Rating:
5.0
You guys were a great help yesterday. Thanks!
Daniel Vandelberg
|
First Impressions
Rating:
5.0
Although I do not live near this u-haul storage site, I prefer this site because of its quality services. Thanks!
CAROLYN THOMPSON
|
Overall Experience
Rating:
5.0
staff is friendly, helpful. Store front is clean. Ms Vernita was cleaning the surfaces too. i fwlt comfortable being in the store!!
Cathleen Diadus
|
First Impressions
Rating:
2.0
Input in a claim because of roaches were in the adjacent unit and my claim was denied . I also took everything out of my storage unit but 2 items and I told them I wasn’t working and I was still being charged. I no longer needed those items and didn’t have any place to discard them.
Vicki Wheeler
|
Overall Experience
Rating:
5.0
Vernita the manager at this location is very good at what she do. She is so professional and is willing to work with you. I would recommend to her service to everyone. Keep up the excellent work.
Lashance Fults
|
First Impressions
Rating:
5.0
Great customer service
Tamika Harris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sonya Booker
|
First Impressions
Rating:
5.0
This is not the first time I’ve use this storage facility, and I would definitely use it again. The employees have always been very friendly and professional and helpful I would recommend a friend.
Tonese Gill
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
KAREN ALEXANDER
|
Overall Experience
Rating:
5.0
I have rented Storage with this facility 3 different times. Each time was an easy and quick process. The Manager is excellent. She has been a great Help each time.
I appreciate renting at this facility.
Chantal Lambert
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DOROTHY WILKERSON
|
Overall Experience
Rating:
3.0
The staff at U-Haul was okay. I give it an average rating because the key cards don't last very long and I got tired of purchasing key entry cards. Sometimes the key cards would not work on the entry gate but would still work for the indoor storage entry doors. In the end I found the same size 10X10 interior storage unit for $50 cheaper with $3.000 worth of insurance included. For this reason I would have to recommend friends and family to my new storage provider. Aside from that I did enjoy my stay with U-Haul and I wish you all the best.
Daryl Coleman
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Yvonne Plummer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jackie harkins
|
Overall Experience
Rating:
5.0
Vernita is very good.
Theretha Reid
|
Overall Experience
Rating:
5.0
She was such a delight very personable and awesome customer service
LUCILLE WILLIAMS
|
First Impressions
Rating:
5.0
Very professional staff, location clean, no problems, no complaints!
Frederick Green
|
Overall Experience
Rating:
5.0
I really felt that my items where in a safe place thanks.
Vanessa Tolbert
|
Overall Experience
Rating:
5.0
Never had a problem. The staff was friendly and the unit clean.
Lucille McComick
|
Overall Experience
Rating:
5.0
The service was great this is the second time I used the u-haul storage good experience every time
SHAUNTAY CURTIS
|
Overall Experience
Rating:
5.0
Very nice and easy
Wayne owens
|
Overall Experience
Rating:
5.0
Great service
Lotania Toney
|
Overall Experience
Rating:
5.0
Clean, well lighted, every time I went, I was treated with the utmost respect.
Sabrina Cochran
|
Overall Experience
Rating:
5.0
They were very nice and patient...
Diamond watson
|
First Impressions
Rating:
5.0
GREAT SERVICE FROM BEGINNING TO END
Eldridge Taylor
|
Overall Experience
Rating:
4.0
Good management and staff
Jose medina
|
Overall Experience
Rating:
5.0
My interaction with Bernita over the phone was very professional and informative. We're moving from another state and Bernita provided stress free assistance with a storage unit and drop off for UHaul
Phyllis Forbes
|
First Impressions
Rating:
4.0
Service was professional
JANICE LEE AVERY
|
Overall Experience
Rating:
5.0
Outstanding!
Kevin Washington
|
Overall Experience
Rating:
5.0
Great customer service.
Maria Heduvor
|
Overall Experience
Rating:
5.0
They were great
Michael Falls,Jr.
|
First Impressions
Rating:
5.0
Thank you for the excellent service. I would definitely use your service again. Awesome "A"Team at the Markham location!!!
debra comb
|
Overall Experience
Rating:
5.0
I will use them again
Celestine Nelson
|
Overall Experience
Rating:
5.0
Markham U-Haul has provided to me total satisfaction. I've been very impressed with their routine monitoring for content compliance, bug and rodent prevention as well as general cleanliness.
LILLIE JOHNSON-OWENS
|
Overall Experience
Rating:
5.0
Great
Jasmine Gray
|
Overall Experience
Rating:
4.0
Office hours should be open on Sundays also.
David Parker
|
Overall Experience
Rating:
5.0
I rented a parking space service was excellent
george woods
|
First Impressions
Rating:
5.0
Venita is a great store manager.
VONDA GILL
|
Overall Experience
Rating:
5.0
I have been in the same u-Haul unit for 14 years and it’s been great u-haul has good to me and a safe place for me to store my belongings
ERNESTO LINDSEY
|
Overall Experience
Rating:
5.0
The store manager, Vernita Carter has been outstanding! Very professional and courteous!
SHERRI GRADY
|
Overall Experience
Rating:
5.0
Nice people.
Teddy Smith
|
First Impressions
Rating:
4.0
The price was the only issue I had.....
BRIAN CLIFFORD GORDON
|
Overall Experience
Rating:
5.0
Very nice people
Teddy Smith
|
Overall Experience
Rating:
5.0
Thank y'all for being friendly very respectful and yall keep up the good work
Ronald Pierce
|
Overall Experience
Rating:
4.0
Vernita is extremely kind, courteous and efficient. However, when she is not at the facility, the wait time is much longer. There were times that I did not feel safe because customers were lingerin.
RENITA MILLER
|
Overall Experience
Rating:
5.0
I love this one. Ms. V and her staff always are nice and take care of me.😄 I'll never go anywhere else and when ppl ask I tell them go to this location. Thanks Ms. V and staff!!!
Arlisa mangun
|
Reservation
Rating:
3.0
Customer service communication should improve. I did not feel welcomed as a patron.
Michael Orr
|
Reservation
Rating:
2.0
Too costly
JACQUELINE GRANT
|
Overall Experience
Rating:
1.0
The guy there laughed in my face and told me at 3:30pm. That he has no access to the storage area so I can move.Rude!28th I was suppose to move in and couldn't wasn't clean. 30th came and he said that
Gabrielle Mcghee
|
Reservation
Rating:
1.0
I was overcharged for fuel when exact fuel was put back into the truck. They also charged me stating truck wasn't mopped out. When it's on camera showing me cleaning truck out.
Michael Jones
|
Reservation
Rating:
3.0
everything was all well
elizabeth hanson
|
Overall Experience
Rating:
3.0
Sometimes to call in youbwould get a homenworker who didn’t know what was going on. Need better notes and more notes in the system
TAMIKA OLIVER
|
Overall Experience
Rating:
4.0
Monthly cost is more than other storages in area.
JENNIFER PARROTT
|
Overall Experience
Rating:
3.0
The price for a 5x10 is too much, no lighting after dark down the aisles and I moved out on the 24th of September not the 28th.
ALICIA MOORE
|
Overall Experience
Rating:
4.0
move out date is incorrect the date was 9.22.2018 Vernita was great very pleasant at all times
MARIA BOWEN
|
Overall Experience
Rating:
5.0
Great service help staff
Ramon Jemison
|
Overall Experience
Rating:
5.0
Great place
Alonzo Brown
|
Overall Experience
Rating:
5.0
Everything was great thank you for impeccable service
DENISE D PAYNE
|
Overall Experience
Rating:
5.0
Vernita is AWESOME
Denise Hampton
|
Overall Experience
Rating:
5.0
My favorite always come here
mary STEEL
|
Overall Experience
Rating:
3.0
My furniture was ruined. I’m assuming due to the climate or temperature in the storage unit. I ended up having to throw most of my stored furniture away.
ANASIA LAY
|
Overall Experience
Rating:
5.0
Great customer's service really friendly staff really helpful and nice will keep my business here
DEMETRIUS MORTON
|
Overall Experience
Rating:
5.0
No issues or complaints. Great storage experience!
WENDY JENKINS
|
Overall Experience
Rating:
5.0
Everything went well, smoothly but quick. Thanks Uhaul 😁
Taweeshe Sharp
|
Overall Experience
Rating:
5.0
Very professional and clean
MARVIN RAY
|
Overall Experience
Rating:
5.0
This facility is great. I've been storing at the Markham location for some years know and have been very satisfied. Thank you to Vernita and staff.
CYNTHIA TURNER
|
Overall Experience
Rating:
5.0
NA
MARGARET GIPSON
|
Overall Experience
Rating:
5.0
This HAS been the BEST experience over the course of the 2 years I was a customer. The staff was soo friendly and the unit was well maintained. I definitely would recommend others to book with Uhaul!
CHERITA REED
|
Overall Experience
Rating:
5.0
Great service!
Charity Eckols McCoy
|
Overall Experience
Rating:
5.0
I removed my stuff no problem clean and no pest was brought home. Good job.