Great experience with the staff, very helpful and very friendly, will use again when the time comes for it
James S | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Marietta
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Perfectly satisfied with the service.
Randell GExcellent customer service! Highly recommend these ladies!
Tammie WAll the ladies were very knowledgeable and friendly. Made the process quick and easy. Used this facility a couple times already, and will again. Would highly recommend them.
Tammie WExtremely helpful and kind!! Highly recommend
Sara M | Overall ExperienceEverything went as expected and I was treated with courtesy throughout the process. Thank you!
Charles SIn an out fast polite reasonable rates the flood water was coming up an I needed a truck thankfully I didn't need it but I had it just in case thanks
Thomas GCustomer service was outstanding by GM and helper. Due to the flood you all went beyond expectations
ABBOT CManager was the most unprofessional person I have ever met.
BRIAN L | Overall ExperienceNothing at all everything was great..The girl that gave us the truck was very knowledgeable and gave me good advice...she rocked... Everything went smooth..Thank you..
jeanann mEverything was great, in and out quickly, great customer service, friendly employees
James SSuper friendly, helpful and kind. Was glad that I decided to use this storage facility
Beth DNothing. Personal were polite and everything went very easy
Jerry FEmployees were friendly and professional. Equipment was old and not in usable condition and transferred me to a different trailer.
Matthew EThe tie down rackets were very rusty and very hard to operate. I took the time to lubricate the ratchets so they would work properly. I reported this to the drop off sight, the man just chuckled when I told him the condition they were in !!! So that's that !!!
red hThe license plate was really beat up when I picked up the trailer. Did affect me but I’m sure it will fall off eventually.
Ralph LThey where excellent!
Randy Pcheck in process too long.
John LThis place is excellent
Patrick PNoyhing. It was great.
Barbara RThey were awesome
Kenneth FThis is a rather new build out of a Kmart and is an amazing facility. Well organized and customer friendly, set up for purpose. Judith Moore was very helpful and accommodating, she took time to train us on use of the storage facility and made certain we were comfortable with everything. These type of facilities must be a great capital investment for UHaul based on the close highway location.
Lawrence MNice facility and helpful , friendly staff
michael w | Overall ExperienceHad to wait forever (45min) to get waited on. The process of actually getting the truck was only 10 min which was great.
Helen OGreat equipment and friendly staff
Michael WI moved my things in and winded up getting roaches from a lady on the backside of my units , and at the end after speaking with everybody trying to jump through hoops to get the help we need had to sell and get rid of everything in the units because even after the man come to Spray, we still had roaches in it we took videos and pictures showed the front they were still upset that I was saying something about the roaches, but I lost all of my things because of the roaches ,
REBECCA K | Overall Experiencevery nice vehicle...very nice staff at this rental facility.
Michael PWe had a terrible experience with getting our key out of the lock box. The app was explained being extremely simple. It was extremely complex or there was a problem with it because it took us 20 minutes to get the key on top of that the exhaust fell off the truck we had to drive it for about 50 miles with no exhaust, and now I think I have a hearing problem
Greg DThe ease of renting this Uhaul and the very kind staff at rental location was excellent!!
Tammy GExtremely friendly service!
Stefanie BThere was a sticky residue from a pop spill on the base of the center counsel. The truck really needs a cellphone mount. I'm moving. IDK where I'm going and my GPS is in my cup holder because I'm using borrowed equipment. That's not safe. I'm not going to buy a mount for a onetime move. Karen made a suggestion about where to drop off my equipment. She was right. The new place was very helpful compared to a authorized dealer.
Troy HEmployees often make or break the experience! Manager Karen and employee Judy are the best! Also Nathan Whyte, who is with an associated business, Whyte’s Quick Move, was extremely helpful! It would be nice if I could have pro-rated the final rental fee since I emptied the unit on 1/3/24 but am still being charged for the entire month of January. All in all a great experience for a “senior”, single lady!
CHRISTINE T | Overall ExperienceGreat experience!
Gale HEmployees at this location are extremely friendly and personable! Keep doing a great job!
Jeremy KNice trailer. Easy pickup. Thank you.
James DYou could have more people on hand. I arrived at 8:30 and it took 50 minutes to get the truck
Robert STruck rode nice brakes worked great this and ppl were friendly and helpful.
Clarence WThe staff at this location were very helpful and friendly. Good price.
GENE C | Overall ExperienceBeing a new store it was great. It was just hard for me due to the restricted hours because I work day shift. Need 24 hour access.
Rhonda C | Overall ExperienceVery kind, courteous, and professional. Clean, quick and very helpful.
April O | First ImpressionsThe website and app do not work. Taking pics of my license fails to upload. Taking pics of trailer fails to upload. Upon drop off I downloaded the app out of desperation because the website wouldn't allow pics to upload. The app would not show my location. On drop off I have to try multiple phone numbers to reach someone after hours and make sure the unit is checked in as returned- although the pics never have went through the last 2 times.
Aaron AYour system said my Jeep, couldn’t use a car dolly. First off it’s a Jeep! Made for towing and moving in rough terrains. Very unhappy with the corporate service. This store wanted to give me a dolly. Corporate did not!
Alan CEverything has been fantastic! Smooth interation and process all was clear and simple
Daniel B | First ImpressionsExcellent customer service and knowledgeable staff
Josef BThey were kind and understanding and helpful with filling a grievance. The lady that helped us was very professional and was honest and informative about the process.
Heather LThe staff was always friendly, super helpful, and patient. A really good group of workers from a customer service standpoint.
CATHERINE S | Overall ExperienceJust fix the app. It was a huge pain. Wouldn't load. Cleared out. Had to use 3 different phones to make it work
Ethan GEverything went very well. The lady I dealt with was very helpful and professional. The only thing was I returned the trailer after hours and received a text the next day saying I still had it a want to know about texting my rental,but the problem was taken care of quickly. That was hardly worth mentioning.
del gNone needed as far as I could see.
pat sI had things reserved ,then had to change, clerk was able to rearrange reservation for me. Then upon pickup Connie went thru process with me. Truck run very well, pleased with entire process.
Lorena WDouble check the wiring on the trailers. Had 2 that were found to have broken wiring. The equipment was clean however. Very nice people there.
Aaron AAbsolutely great!
Mark DEmail their receipt like they said they would. They haven’t emailed it yet and it’s been at least 12 hrs since I returned the truck
Ralph SHelpful and wonderful people. Could not be happier
Mark DMake sure it’s not raining. Lol
Mary ANice customer service people
Greg CGood experience
Greg C | First ImpressionsEveryone on staff was very friendly and helpful. Excellent customer service!
ZACHARY B | First ImpressionsVery nice employees
Andria RDon't charge. For the dollies and the blankets. The prices I paid the dollie and the blankets should have been included. They should not be in the truck if they aren't free
JACQUELINE SI’ve already told several people about the fact that Uhaul now requires a photo and scan of their license to be put on Uhaul’s cloud storage, and about the requirement to identify and call a third party and they all said - and pardon me, I’m simply relaying the message accurately - they all emphatically said “F*** that, no way am I doing that”. And I wouldn’t have either if I’d known in advance, but no one said anything about any of that when I made the reservation and by the time the ultimatum was presented to me I had little choice— nicely played. But I will tell you this, I just talked to Penske here and they said they would never do those things. So guess what.
Thomas EListen carefully to the request
marvin mThe lady Karen clayton was a nut job. Tried to act like I didnt have a storage unit and acted like I lied when I'm standing in front of her showing her the conformation email for my storage unit. She then got hyped up and came around the counter and took the phone out of hand and said let me see it without asking. At the point her aggressive nature mixed with nutty made us very uncomfortable and we left after 45 mins of nothing. Worst rep I've dealt with in a long time. Even showed them where I called them and she tried to deny tbe info she previous gave over the phone when I clearly recognized her voice
heather mThe ladies at this Marietta location know their business! Everyone has always been personable and knowledgeable. I’d definitely recommend this location 100%!
Candy BNice facility and feel safe with my belongings there
RICHARD B | First ImpressionsFolks were great! Facility was nice
michael w | First ImpressionsReally nice and patient help - friendly! Made it easy
CATHERINE S | First ImpressionsThe store was still getting organized. At the moment the hrs are not good but when completed will b 24hrs.
Iona M | First Impressions