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Edward VanegasCustomer Reviews for U-Haul Moving & Storage of Tucson North
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
5 star service every one knows what’s to do. Friendly as well! A must when all chaos reign and a friendly smile is all one needs to continue the chaos!
Joseph Patrovits | Overall ExperienceExtremely friendly and helpful staff. Units are clean and well maintained.
Aymi Rusinowitz | First ImpressionsWe were at a different storage facility before moving to U-Haul. Comparing the two is day and night. You guys are wonderful. I will never store with anyone else. And will tell everyone.
Dean Odell | Overall ExperienceThe staff were friendly and helpful. Gary helped us at the Tucson location he was nice, and excellent at his job.
MARGARET GOFORTH | First ImpressionsI was a customer for seven years and the rates kept increasing every 6 months. Absolutely no appreciation for long-term customers.
corey portis | Overall ExperienceThe employees here when I checked in absolutely went above and beyond to help me showing me kindness and compassion in a very difficult situation for me. Sean B the gentleman that checked in my truck genuinely helped with his heart and calmed me, thank you so much Sean B it truly meant so much and I am sincerely grateful. Also the woman that helped me with a lock, thank you. Thank y'all so much!
Kristi Breit | First ImpressionsGreat Staff!!! And a very clean, exceptionally organized and highly maintained facility!!
CHRISTOPHER SELLICK | Overall ExperienceStaff and site are very easy to work with !!!
Rachel Rivera | Overall ExperienceKyle took great care in ensuring I had the right storage unit type for my specific requirements and the process went smoothly and efficiently.
JAKE JUNICIC | First ImpressionsThank you all for your blessings and help in my moving experience. Since May 2023 I had to store and drive at lease 6 uhaul trucks from AZ. Moving from Tucson to Casa Grande was easy for me because of the ability to work with Uhaul staff. It was very hard fir me to get physical help to carry out my household. But my dear friends and family came through. Thank you again for allowing me to come in and out in a safe environment. I will use you again in the future. Finish for now. May God continue to bless your business. JML
Jamar Brazzle | Overall ExperienceGreat folks to do business with. They make renting trucks easy and convenient.
Gary L Holcombe | Overall ExperienceVery secure. Not well lit since there were no lights
KAREN Blaylock-Kelley | Overall ExperienceI had this unit for 24 months and the service was consistent the place was consistent with its up keep, I couldn’t see or understand the cost increase every year that would be my only issue but all were great to me thank you
Lilly Stewart | Overall ExperienceThe items we had in this storage unit, including clothing items that were to be distributed to high school sports team, became saturated with the smell of bug spray. Even after being washed, the t-shirts still smelled horribly. Our indoor unit had countless dead cockroaches inside and we could no longer continue storing our property in those conditions
James Yewell | Overall ExperienceThe (gentle)men working on 1/12/24 were annoyed and rude when I asked questions and asked for help. I couldn't get the lock to slide open and tried calling the offie with no response. So, I drove back to the office to get some help. It was almost closing time, so they weren't too happy. The younger of the 2 drove to my storage unit to assist me. He didn't say one word to me. He aggressively opened my unit and proceeded to walk away. I had to stop him and ask him how he opened it, just in case I was doing something wrong. He quickly showed me and walked away again. When I had to lock the unit, the I couldnt get the lock to slide to the right. It was stuck for a while until we eventually got it. This will be the last time I rent a unit from this place. I will be telling everyone I know about my experiene. Customer service here is terrible!
Sandra Sanchez | Online Move InThis was a fantastic experience! The staff here go ABOVE AND BEYOND daily. Truly a safe and clean environment.
Frank Moreno | Overall ExperienceKyle did a great job assisting us. He was very helpful and professional. Very respectful and knowledgeable.
marie schneider | First ImpressionsThis storage facility is really nice and it’s very secure. The price was right. I’ll use it again for sure.
JENNIFER TOPP | Overall ExperienceA little over priced on the Rv storage for what it is. This location seems to have issues like any other place would with people breaking into the Rv storage lot but there does not seem to be a huge sense of urgency to get these issues handled. First issue was they had issues with gate being broke. Took like 3 weeks to get it fixed. Meanwhile the gate was left up all day so anyone could drive in there. Second time supposedly someone hit the gate and broke it. That issue still isn’t fixed and happened over 6 weeks ago if not more. Was told that they are waiting on parts or whatever the excuse was. I had recommended a business to them that specializes in gate repairs that had the parts needed to resolve the issue almost immediately and probably would have been cheaper for them but they chose to stay with whoever was holding up the repairs. Well this whole time the gate is removed so during day it’s wide open and anyone can drive back there and at night they supposedly block the entrance with a moving truck. Well being open all day is not secured. I am paying for a secured lot. Not a free for all. Asked for discount in meantime. Was told no they don’t do that and guess what. They actually raised the rent a bit. How convenient. Then I notice the chain link fence behind my Toyhauler was cut in two spots with a big hole where anyone can walk in there. Mentioned it to management there and was told they were aware and are working on it. Listen it don’t take weeks to get a fence out back together. So again lacking urgency on the repairs meanwhile we are paying for a “secured” spot at high dollar and the lot isn’t secure. So be nice if this uhaul would do whatever changes are needed to get urgency into the management on when there is a issue get it handled at all cost immediately. If for whatever reason it can’t be within a timely manner then discount the spot for those who ask in the meantime. Or get multiple quotes on repairs because again this gate would have been fixed if they would have taken my recommendation. But what it cost uhaul was losing myself and my buddy as a customer who both had trailers stored there. Not that they will care over there because customer service isn’t their number one priority. Pretty sad we are limited in tucson for storage and they basically know they have peoples hands tied and that will pay their bill no matter how they are treated.
BRADLEY MASSENGALE | Overall ExperienceHad a great experience as a 7+yr storage customer, and will certainly use U-Haul again for my storage needs. Employees were all helpful and kind. Thank-you so much!
JASON BUSH | Overall ExperienceThank you for your excellence in so many ways. Jim McDermottt
James McDermott | Overall ExperienceCustomer service as well as respect provided by the staff was very poor m inconsiderate most times very sad based on the fact the entire company is all around customer service from every angle
Cindi Westfall | Overall ExperienceGary is a great employee. He provided excellent service every time I worked with him. Thanks, man! Kyle is a capable manager and maintains the facility well.
JONATHAN PEARCE | Overall ExperienceStorage prices are a bit too high. It is ridiculous the amount of money for a storage unit.
Oscar Batres | First ImpressionsKyle and his crew are very helpful and pleasant to work with! I recommend this facility to everyone!!!
Steve Pickle | Overall Experienceflawless experience...these days this is rare. Thanks!
Richard Roberts | Online Move Inmy only complaint would when I got my recepit it showed 0 which I understnad, closing out my account,, but what I really wanted was a print out of each month i was there, so I can give my moron insurance guy,,, had to keep my guitars in there, until my house was renovated due to fire,,, a simple line by line account of month and fee till ended,, well also the mouse poops in my locker although none of my guitar were chewed,
richard gerber | Overall ExperienceI have been a Uhaul customer at this location for 3 years. The General Manager and his staff has always been good to me. I appreciated their hospitality and patience.
Jay White | First ImpressionsGreat location, well maintained and a wonderful staff!
Steve Pickle | First ImpressionsGreat customer service and support. Very friendly and professional staff
Danny Padilla | Overall ExperienceEvery time I went into the office, the employees acted as if everything I asked was annoying them. Not friendly at all. I actually witnessed an employee yell and argue with a couple outside the loading/unloading door. Very unprofessional and uncalled for. (Employee drove a gray mid-size car)
Michelle Clark | Overall ExperienceThe entire staff treats you with respect, no matter what service they are providing you. I have rented storage units, parking spaces, and trucks with a seemless process every time. The store manager personally showed me to my parking space and unit to walk me through the entire process. Excellent customer service at this location!
Juanalyn Case | Overall ExperienceGreat staff. Kyle was very courteous and professional. He gave great customer service. Danny Padilla
Danny Padilla | First ImpressionsThe staff made me feel very welcomed, and that I am in very good hands
Julianne Hagan | First ImpressionsMy only complaint is the lighting in the hall where my unit was located was poorly lit. Bulbs haven’t been replaced in over a year
Eduardo Gonzalez | Overall ExperienceDon’t change anything
Peter Perez | Overall ExperienceEverything is clean and ready for use. Easy transaction.
Randall Melton | First ImpressionsVery nice staff and the check in process for our storage unit was very easy and the staff made everything easy to understand
DENIM BADILLA | First ImpressionsEVERYONE IS SO HELPFUL/PATIENT & PLEASANT
Barbara Mostoff | First Impressionsthe only thing is that the price kept going up and up.
JUAN ESPINOSA | Overall ExperiencePleasant experience
David Wood | First ImpressionsThe staff were extremely helpful, patient, and polite. The storage unit was clean, and properly temperature controlled. Highly recommended.
steve ormsby | First ImpressionsWe rented a truck at U-Haul to move our stuff. It was given to us with a half a tank. We returned it with a half a tank. We only went so many miles and yet we were charged to get the truck filled. Somebody did not update the contract and we were charged more than we should have.
Carole Nash | Overall ExperiencePoor customer service. Guy at the front desk seemed annoyed to help and expecting me to know things I was never Informed about. So unless you're a mind reader and enjoy getting treated like crap, I'd suggest you try a different location.
enrique palma | Overall ExperienceI thought price was a little high
JOSEPH SEBENY | Overall ExperienceOverall everything was okay. Wasn't a big fan of rates going up. You would think with all the new storage units around you would want to keep your good customers that pay on time. Everytime I ever had to pick anything up cars were parked in front of the door. No one is ever in the building but cars are blocking the entrance. Yesterday I stopped by twice to get things. It was an employee that had his car parked right in front of the doors. Ridiculous! Nothing totally horrible but I'm glad I'm moved out. Thanks
Dane Silcox | Overall ExperienceMy monthly rate was raised for cleanliness... but I had crickets, spiders, roaches, mice poop and TERMITES in my storage. I had to throw away wood pieces! I wish I could attach pictures here.
MANUEL EUGENIO | Overall ExperienceClean building and parking lot. Fantastic staff, cleanest rental storage facilities I’ve ever seen!
Frank Moreno | First ImpressionsNo free first month.
Joseph aquilino | First ImpressionsEverything was great
DAVID RYDER | Overall ExperienceEveryone here provides excellent customer service and they all really take care of people. Best storage facility I have ever done business with. Thank you!
Juanalyn Case | Online Move InFantastic customer service!!!
Kimberly Parra | Overall ExperienceSome crickets and spiders were found in the unit but over all the experience was perfect! Thank you!
Nilda Quinonez | Overall ExperienceAll my stuff was dirty and dusty could use better protection on the bottom of the roll up door to prevent the dust and critters from getting in
Braden Franks | Overall ExperienceThe place was well kept and clean but multiple times people would enter without swiping their card and the alarm would go off and it appeared that no one did anything about it. Made me think that if someone who wasn't a customer came in to rob the place no one would notice. Made me a bit uncomfortable. Thanks!
Amy Cook | Overall ExperienceGreat service but all members
angel Cardona | Overall ExperienceOnly issue I had was when I parked my motorcycle behind the RV for a few weeks. Someone stuck a screwdriver into the key slot in an attempt to start or steal it but they failed. I had to replace the ignition switch…. No problems other than that and no issues with rats which was my biggest fear over the two years I had my RV stored there! Great job!
Daryl Schilke | Overall ExperienceIt’s too expensive
BETINA SUBLETTE | Overall ExperienceGreat facility and reasonable price. Very secure. Staff very helpful.
Barbara Taylor | Overall ExperienceAttention to details, none stressful experience.
angel Cardona | First ImpressionsAfter 4 years I never had a problem! Staff was always friendly and helpful. Thank you.
DAVID DIXON | Overall Experience100% This was the best experience renting a storage facility I've had. The storage stayed clean with minimal dust (it happens in Tucson), and there was no sign of any rodents, not even one dropping. The staff are extremely accommodating and easy to communicate with.
MELISSA MURGUIA | Overall ExperienceStaff was extremely helpful and efficient! I have rented storage units from here before and it’s always been a great experience!
GEOVANNA NUNO | Overall ExperienceThey worked well coordinating with the movers.
Robert Ewald | First ImpressionsA-1, First-Class, Superior Service and Products! Ample storage in units and easy-to-drive trucks, great prices, and friendly, knowledgeable, accommodating, ON-FIRE staff! 💥
CHRISTOPHER SIQUEIROS | First ImpressionsThe staff was very helpful and friendly. They brought me out to the yard to show me my spot and handed me a remote to get in the gate. The prices were good. They are very convenient to get to and close to my home!
Susan Henk | First Impressionshave not put my stuff in yet,, saw a mouse trap in storage area,, so wonder if my guitar cases will get eaten,, we will see 5000 worth of guitar, if they get eaten I will be so mad
richard gerber | First ImpressionsIt was quick and painless....not happy about having to pay insurance for a storage locker - but apparently that is the law in Marana? Can someone clarify as I have never had to do this at all in the past. Other than that all was good.
JENNIFER TOPP | First ImpressionsThe dirt and dust that built up inside my 10 x 10 unit was terrible. U-Haul needs to figure out a way to better seal the buildings - maybe it's the doors ? The price increases were killing me - so I had to get out and eliminate my junk ! But it was convenient for the almost 10 years that I rented it.
CASEY ANDREWS | Overall ExperienceThe manager was very pleasant and helpful. He assisted us when we first dropped our things off. However, the other staff members were not especially helpful. They didn't seem to care much if they had our business or not. They seemed almost irritated the we were there when we dropped off or truck at the end of the day.
Kimberly Price | First ImpressionsGreat place
Bobby Severson | Overall ExperienceVery happy with service!
karen milam | Overall ExperienceVery nice and helpful stuff
Sergio Jimenez | Overall ExperienceJoann helped me get the RV space I wanted. Unfortunately my RV was too long to fit it the space available. She was fair in offering me a refund for the RV space in which I accepted. She was very apologetic for it not working. The staff there are very nice. I'd recommend this facility.
William Wilhite | Overall ExperienceEverything was great. Got lost few times finding the parking space I rented. Staff was friendly to help me find it. Mix up in what in what was available, staff did best to make it right. All I n all, I’m pleased and appreciative follow through and great customer service.
Jennifer MARQUEZ | First ImpressionsRight from the get-go the staff was efficient and professional. The facility was extremely clean and well organized. Would highly recommend and will use again in the future.
Bob Woppert | Overall ExperienceI found the employees to be very understanding and helpful and easy to work with nice job and thank you for your help
Vicky creeden | First ImpressionsVery professional, knowledgeable. Front counter guy was great
steve anderson | First ImpressionsExcellent service. Staff are friendly. Facility is super clean and well maintained. Highly recommend!!!
MARLYN Lazzeroni | Overall ExperiencePrices are outrageous and continue to be raised every year.
Charles Stead | Overall ExperienceEven though I was a solid customer and kept my unit for over 2 years- the price kept being increased on me. I had an outside tiny unit and ended up paying $81/monthly. Dust, debri, and bugs filled my unit. Yet the continuing increase in price was a bit annoying.
Jordyn Belk | Overall ExperienceAfter hours to get was very complicated and hard to find the storage unit...my wife git the unit like 30 min before closing they didn't explain how to get in and swiping crd one time on left the right the door has to be pulled hard to ope
Nicole Nelson | First ImpressionsThey do a great job, my items were always secure, and I always had access. It just became too expensive in my opinion. It seemed like every 3 months there was a price increase so I canceled and decided to look elsewhere.
Sean Denlinger | Overall ExperienceI have used UHaul for years. The only problem I have had iis with your intranet system employees have to use. It is way too slow and sometimes even hangs up so employees have to reenter reservations. It definitely needs improvement!
Cindy Borba | First ImpressionsGreat and would recommend
NORMA FERNANDEZ | Overall ExperienceAwesome folks! I was extremely grateful for their willingness to stay a little late and help me when I arrived just a 7pm.
Christina Brown | First ImpressionsNeeded help in finding my storage unit. I told 3 calls until I got help. Once the girl even hung up on me.
Virginia Mastick | First ImpressionsGreat service yet it would be nice if you had discounts such as Military or Senior discounts
jill Truslow | First ImpressionsThere were mouse droppings in my unit during the time I rented storage space. A lot of mouse droppings, not just a few. That was enough to make me want to move my things out of storage there and find somewhere else.
Kevin Curry | Overall ExperienceTried to resolve move out issue, but was told too bad…nothing they could do. Spent a lot at U-haul on this move, but can’t be bothered to resolve an issue.
Stuart McCann | Overall ExperienceClean facility and superior to other storage facilities in marana/tucson. I wish you had availability in 2020 so I would have used your facility earlier and thus longer.
ROBERT STRASSER | Overall ExperienceKyle and his team saved the day. We received a call the morning of arrival on a 1 way trip across country that the drop off location was full and we were not welcome. The regional manager returned our call and directed us to a second location that he assured us would take care of us. They were also unable to serve our need for storage. That location manager sent us to Kyle and his team. Kyle and the team were terrific. My advice to any prospective customer considering U-Haul is to "Choose Wisely". U-Haul is not a consistent experience and it is clearly not a top down driven enterprise. Each location can be rated from 5 stars all the way down to 1 star based on the individual sites commitment to customer service.
Timothy Carlson | Overall ExperienceUnfriendly staff.
michelle bouthhillette | First ImpressionsState of the art.
Bobby Severson | First ImpressionsThe staff is absolutely outstanding. We needed another unit on move in day and they got us in close to our first one. When it came time to get a climate controlled unit they were able to accommodate us as well.
Margaret SPANN | First ImpressionsNice and friendly with great customer service. Parking spot is nice and secure for my needs.
David Chaney | First ImpressionsKyle and his team were awesome. We had received the run around from other locations until the Marana location stepped up to save the trip. Our sincere appreciation.
Timothy Carlson | First ImpressionsOne of the nicest storage facilities I've ever used.
Jodi Wieschowski | Overall ExperienceThe storage itself is good and clean, some of the staff is very rude and unwelcoming. The only welcoming and friendly staff was the person doing my check out. The others are very unfriendly and i felt uncomfortable and unwelcome when i first arrived to this location. I am renting out another facility for my storage needs because of the staff’s very unprofessional and disrespectful manners.
Armando OlveraRamos | Overall ExperienceKyle and team are first class!
Robert Duncan | Overall ExperienceThe unit is overwhelmingly hot. I get that it’s in Tucson, but the fans never ran for the entire year of our rental. The hallways are littered with dead bugs, and the building smells like poison. Carts are rarely available (even in neighboring buildings), so expect to walk far if you need one. The general manager at the time, Josh, was incredibly condescending, gave away our reserved unit and refused to honor our “month of free storage.” We paid in full for a larger unit than what we wanted, out of desperation, and never went inside the office again. Upon moving out of the unit, it seems Josh has been replaced but the bugs are still a problem.
Stacia McIntosh | Overall ExperienceSuper nice staff, extremely helpful and nice facilities.
Robert Duncan | First ImpressionsEveryone was helpful.
Marta Dolan | Overall ExperienceThe young lady at the front desk was friendly and helpful.
Jerry Elwood | First ImpressionsThe facility is beautiful and clean. Truly a notch above any place else we have seen.
Harold Vanderburg | First ImpressionsJoanne was beyond helpful and helped me with my storage unit at the cortaro location. She went above and beyond to ensure everything was taken care of. I hope this email finds her and she gets the recognition she deserves. Thank you uhaul!
Natasha Trapp | Overall ExperienceBest customer service! The entire team is friendly and helpful, especially Joann! Will absolutely recommend.
Samantha Fisher | Overall ExperienceInteractions with the staff were always good and helpful. Facility was clean and well-maintained.
Karen Jarvis | Overall ExperienceNo comment , Thank you
Mary Tacheene | Overall ExperienceThank you.
Patricia Reyes | Overall ExperienceCart were hard to find No climate control or fans on in C building. Lighting in unit could be better. Where do we move the poison in the unit. How do we touch it.
Orville Williams | First ImpressionsA little disappointed about not being able to have 24 hr access
Cindi Westfall | First ImpressionsHelpful staff.
arnold parr | First ImpressionsThe staff was courteous and professional.
Sandy Sanchez | First ImpressionsKyle was helpful and courteous.
Jean Smotts | First ImpressionsBest Uhaul Locaion in the Country!
Liz Fiore | First ImpressionsCleanest storage facility in a safe location. I would highly recommend this particular U Haul for storage and truck rental. The manager was always very friendly and helpful. Some of the other employees were less friendly, but overall, the experience was great.
Andrea Larson | Overall ExperienceFriendly staff, clean facility. I'll be back to this location in the future.
liz brock | Overall ExperienceI can't believe you do not pro rate units. And after being in storage for 6 months three was a mouse in the unit. truck rental was fine.
Doreen Dorame | Overall ExperienceThis was honestly the best experience I have ever had with U Haul was at the Marana store. I had just driven 2 days with a U haul pull trailer from NORCAL and the staff at the store was very nice and accommodating. Thank you!
Robert Pare | First ImpressionsThis Uhaul location is the best I have ever experienced. Friendly and helpful staff. The facility was always clean and run very smoothly.
Denise Smith | Overall ExperienceWe needed to store some things temporarily for a man from our church who went into a senior care facility. We had the shed for about a year and a half. U-Haul was very easy to work with.
DAVID HEDGEPETH | Overall ExperienceGreat service and friendly peopl
Keith roy | Overall ExperienceThe staff was knowledgeable and helpful with my storage and truck needs.
Claire Baugh | First ImpressionsGracias por el servicio 🌺
CLAUDIA HAINES | Overall ExperienceKyle was great and very helpful. Everything worked out awesome and was very convenient.
NICHOLAS PETERSON | Overall ExperienceThe staff was amazing the facility was cleaner than clean and the price was great I could not be happier
Jim Wall | First ImpressionsStaff at this facility was very helpful
Frank Isham | First ImpressionsI rented a conditioned 5’x5’ unit. The space was triangular shaped with one side 3’ long and the other 5’ long. It was completely unacceptable. The office was great about refunding me the full amount though.
Karen Jarvis | Overall ExperienceThis was the smoothest U-Haul transaction I have had. Didn’t have exactly what I signed up for online but got an upgrade with no issues and was outta there and in my storage unit lightning fast.
Sarah Sjoblom | First ImpressionsJoann was so helpful and made our experience very pleasant.
laurie banta | Overall ExperienceThank you do much for having a wonderful close to home facility. If I ever need to store stuff again this will be the first place I will go. Thank you
Sandy Jackson | Overall ExperienceMy belongings, several pieces of nice furniture,washer dryer antique items, along with other memorable things were stolen from my unit. Staff was very nonchalant about this. Very disheartening. I don't believe they cared one way or the other about what happened. My mistake for not realizing that there were no cameras inside or outside of the rental units . Therefore, no way to see anything. Was done by someone who had a unit there, or staff that worked there. Either case, DONT rent a storage unit that doesn't have camera security.
Dora Jimenez | Overall ExperienceEverything was great. However I couldn't get the door latch to open. It was jammed in so tight it wouldn't move. After I finally did get it open it works perfectly now.
Jodi Wieschowski | First ImpressionsThe staff at this uhaul storage is not friendly they are rude with the customers I have heard at other uhaul storages that at this storage unit that other customers have said the staff can be rude and I myself have experience the rudeness with the staff. Thank u Gloria Lord
GLORIA LORD | Overall ExperienceStaff we friendly and knowledgeable. Would recommend this place to others.
Debbie Spingola | First ImpressionsJosh and staff were awesome!
Christopher Mcdole | Overall ExperienceWorst customer service I've ever experienced. From start to finish. Both with my U-box rental and storage unit rental. It was a very inconvenient experience and I will not be using Uhaul for storage again. Two of the staff members I interacted with were extremely rude to not only myself but my wife as well.
Brandon Crandall | Overall ExperienceStaff at all levels has been amazing. Facility appears to be brand new, yet haas been at the location for at least a decade. Excellent attitudes and facility.
DANIEL HARGREAVES | First ImpressionsAppreciated the service I received from staff, especially employee Evan Morse. New what he had to do to meet my storage needs.
Anthony Zupi | First ImpressionsPerson (Bridger) at the front desk was very friendly and helpful. Place was very clean.
Karen Jarvis | First ImpressionsJoann and all the staff very pleasant to associate with.
Donald Hamilton | Overall ExperienceFirst time user … experience was great.
William Staron | Overall ExperienceWhenever there was a problem they took care of it immediately!
Catherine Holt | Overall ExperienceStaff always helpful and knowledgeable, clean store and facilities all the way around. Easy to work with.
david callahan | Overall ExperienceRates went way up shortly after renting the unit and the manager & staff are lazy & rude
Kevin Moore | Overall ExperienceVery courteous and attentive staff
Roger Douglas | First ImpressionsOver priced is why I moved out
David Coleman | Overall ExperienceEveryone was very helpful including management. Thank you so much to everyone
Martha Holcomb | Overall ExperienceEmployees were very kind helpful and understanding. The Store and grounds are very clean.
DONNA STURM | Overall ExperienceWe have had our storage for years with my mother Inlaw. My husband was on the account as well. She removed all her stuff for the unit and we took it over removing her name and adding our credit card and info almost 8 months ago. She text me she received a bill that September was not paid. Well we have auto draft and it’s been paid every month so far. So my question is how did Uhaul drop the ball and not notify us if it’s our account and we removed her from it? How did Uhaul take a payment out for months but missed September and not have our info to notify us? Obviously the person you transferred everything did a horrible job. The day we did this transfer there everything was unorganized so I guess that’s the reason. When my husband went down yesterday to figure it out, the answer was we are not sure. Something wrong with symptoms. We’ll figure it out. We should have received a letter, email, call to let us know payment was not taken out. This is no a move in experience. We have had this unit for 5 years!!!!!!!!!!!!!!!!!!!!!!!!!
Amber Kelleher | First ImpressionsThe office hours for this location are convenient, but it's impossible to reach anyone by phone, even when they're there. After 4:30, the phone switches to a call center, which doesn't make sense when the store is open until 7 pm. On top of that, the employees are not knowledgeable on their products, the call center people can't help at all, and they're rude. The only person I found helpful at this location is the manager, but that's only when he's able to be reached. I was told when I booked the unit that I would get 1 month of storage for free, but when I arrived I was told that wasn't possible, and had to pay for the full month right then. On top of that, they don't prorate, so I would have had to pay for a 2nd month when I only needed the unit for 6 weeks. I ended up leaving after 3. I would not recommend this location to anyone until they make some major changes.
Kenneth Boggs | Overall ExperienceSo far have not received the credit due. We upgraded to a larger unit and were charged full price for both units this month.
clariant clariant | First ImpressionsThe storage units had both bugs and rodents throughout Yes measures were taken to curve the infestation but had little effect
Christina Mangrum | Overall ExperienceVery large facility and clean. Great staff my whole move with U Haul was excellent.
Donald Hamilton | First ImpressionsBrian was really rude
martecia washington | First ImpressionsGood service, but cockroaches in the storage area and i couldnt reach the front desk on the phone while i was moving things in.
Angela Kwak | First ImpressionsChecking out was the only issue. I checked out the day after my monthly payment, and they don’t give refunds for unused days.
America Curl | Overall ExperienceEVERYTHING went smooth and the staff was very helpful for someone new to their facility
Peter Goodman | First ImpressionsStaff was always friendly and helpful
BRUCE BELLETTI | Overall ExperienceThe worst moving experience I’ve ever had. The one and only bright spot out of the 3 areas I hired you in was the outside moving help. They were stars!! But the mistakes you made with the truck and storage made an awful day the absolute worst day I’ve had in the last 10 years. They make every thing seem possible online, but once you’ve done the reservation, they’re employees are the ones that have to try to shuffle everything to make it happen, and most times they can’t do it. I’ll never ever recommend uhaul to anyone at this point now. And I’m seriously considering a lawsuit at this point. I’m disabled and had a reservation but they made me run in the Arizona sun to make up for their mistake, and I’m still paying the price physically.
Selena Johnson | First ImpressionsSurprised that uhaul doesn't pro-rate and reimburse you for the remainder of the month that you didn't use when you close your account.
nick fernandez | Overall ExperienceAfter making a reservation using our free month offer from a truck rental, I was informed that it cannot be honored because the facility was almost full. So basically they refused to honor the promised free month due to being at capacity and God forbid they lose $135 after I just spent over $1,800 for a rental. Seeing how I needed the space that day and had movers hired, I had no choice but to agree to the complete and utter disregard for following their own promotion.
Jamie Vantine | First ImpressionsVery convenient location
sharon Whitney | Overall ExperienceStaff was not friendly. I called prior to last billing cycle, and I was still billed for a complete cycle when, only needing to use half of the month. Move out date was 8/2/2021 not 8/6/2021
jasmine Wormer | Overall ExperienceFriendly, supportive, and attentive to getting everything setup and taken care of!
PAUL HOLZE | Overall ExperienceHOWEVER...I am VERY upset with corporate. We were told the cost included 30 days of free storage. When we arrived at our destination in Marana AZ, we found that they were not participating, as they do not have the capacity. I view this as bait and switch, and will be telling others. I paid $105 plus insurance for what was supposed to be free.
Marta Dolan | First ImpressionsDominic was very helpful and went out of his way to assist us at the counter and in the facility.
Virginia Yoast | First ImpressionsAll staff were well educated on all uhaul equipment and happy to guide us to the right fit. Josh has been an excellent point of contact and makes the rental and check in/out process simple and quick. The equipment I rented was clean and worked properly. The storage units I had for 10 months were perfect.
STEVE COPP | Overall ExperienceI had no problems with the people and the place... everything worked out great
Steve Siemer | Overall ExperienceIt was a great temporary option for our storage needs. We will come back if we need storage again.
INEZ SANDERS | Overall Experienceyou have a location on I-10 frontage St Marys that the girl was very rude. I went over too your Frontage Ina and was treated with respect and kindness.
Ralph Bankhead | First ImpressionsVery friendly people
Martha Holcomb | First ImpressionsEveryone was professional and pleasant.
Martin Miranda | First ImpressionsManager is not pleasant. Never returned message about prorate. No prorate of storage fees when moved out a week and a half into the month.
CRISTA Coppola | Overall ExperienceVery helpful people and it is in a convenient place.
Glory's LLC | First ImpressionsClean well maintained secure and staff is professional friendly and helpful. I’ve used this facility twice and would again if need came up. Definitely recommend to use this facility!
AMY JORDAN | Overall ExperienceManager Joshua and his staff were extraordinary.
robert smith | Overall ExperienceGreat facility and the people working there are really helpful and friendly Thanks
Joseph Clegg | Overall ExperienceI worked with JoAnn, she was incredible. I've been in the service industry for a long time and this is one of the top customer service experiences I've had. She was friendly, accommodating and truly went above and beyond for me. I will absolutely recommend U-Haul to a friend. Thank you JoAnn!!
Samantha Fisher | First ImpressionsEverything is fine. Very disappointed to learn upon arrival that the free months rent was not honored. We should not have been able to book it as a free month if was not possible. That's not an honest practice.
Douglas Rose | First ImpressionsHighly recommended
ELIZABETH CABUENA | Overall ExperienceFacility was always clean, personnel very helpful.
CHRISTINE HOMAN | Overall ExperienceManager was not helpful and borderline rude. Other person helping tried to be a bit better and was not rude but the manager's attitude was very poor.
CRISTA Coppola | First ImpressionsI was surprised at how clean our storage unit was after nearly three years.
Colleen McArthur | Overall ExperienceThe unit was well maintained. The staff was very helpful. The check in and check out Was easy and fast.
Burt Morse | Overall ExperienceOur company has used this facility previously and have been satisfied
clariant clariant | First ImpressionsJust didn't care for the continued raising of the prices. Your price was quickly outpacing the valu
STEVEN CARRIERE | Overall ExperienceThe plug-in receptacles were not operating properly.
Ferdinand Tolentino | Overall ExperienceThe gentleman who helped us really knew what he was doing
robert smith | First ImpressionsMichael is the man!
Jason Factuar | Overall ExperienceVery kind, considerate and helpful. A sparkling clean place. TY. 😊
PIPER HEMPHILL | Overall ExperienceNice clean storage. Was good to have my things In The climate control section Staff went out of there way when something fell on my and I needed help getting in to clear it so I could raise my door.
amy brown | Overall ExperienceEasy in easy out, the.
Tony Anderson | Overall ExperienceClean facility, knowledgeable and friendly staff, and most importantly has what I feel are the vital components; which provide peace of mind and ultimately make the decision to store items at this U-Haul reassuring. Thank-You Josh and staff!!! Excellent work and very refreshing to be able to recognize a team that takes a level of pride in providing a service
Mark Turner | First ImpressionsI had my rental on auto pay and my card quit working so I had my bank make me one. Unbeknownst to me my auto pay was interrupted, I received a late notice with a late fee. So my first thought was is all my stuff gone? I called Josh the manager at the store to get this straightened out. Once he explained about experation on card and cc numbers changing when getting another card. I would have thought the idiots at my bank would inform me about it. Go figure . Then the extra amount was a blow also. I know it is only $16 but right now every penny counts. Josh explained everything to me and he took off the late fee. Most places dont operate like this especially corporations because it is about the bottom line. Now remember I have multiple life issues going on now that the last thing g I need is another headdd ache. With josh taking off the late fee ( without having to argue about)made my day. Because of his kindness I will be renting for at least two more months at $76 per mo. Instead of paying the whole bill and closing out my storage with yall. So acting in good faith for me as a customer , your company just profited $132 instead of $16. Not to mention me talking to everyone about it and I have a big mouth. I have spoken with josh before and he has always been a professional but today he went over and above . He deserves to be recognized and not just by me. I hope you ( uhaul) treat and acknowledge your employees that got over and above like josh took care of me yesterday. Thank you for your time. I would like a call back from corporate to know this does not fall on deaf ears. Thank you again
donald trujillo | First ImpressionsClean truck, easy move in, no issues
Dakota Dunn | First ImpressionsI still have over 3 weeks left on my lease and you guys will not prorate it which I think is very sad I should have just left my lock on there until it was up but instead I heard on the phone you guys didn't have no 10x15 s available there so I'm sure he got filled right away and I can't see why I couldn't get prorated on my storage unit !
TROY HALL | Overall ExperienceGreat staff. Very helpful. Storage area always clean and well kept. Great place!
Stephen Meloserdoff | Overall ExperienceLong wait times in office.
Carol Reed | Overall ExperienceThank you for your service
elesica dawn | Overall ExperienceThe staff didn't know you can check out on-line, may need training update. On the website it says to leave the key card inside the unit and close the door when vacating. But, you need the keycard to open the gate to exit the facility. This is confusing so someone may need to make a change to this. Otherwise, great facility. If I need storage in the future I will try here 1st.
Kenneth Dutton | Overall ExperienceThe manager was very accommodating and made arrangements to let me drop off the trailer there instead of having to take it across town to the scheduled drop off.
Peter Nason | First ImpressionsCan not lock storage unit. Friendly staff said they'd fix it and call. Haven't heard yet if I can start my storage. I feel as if I'm being charged although I can't use it, not sure what I can do. I tried to call twice and was on hold for 10 minutes both times and had to hang up because I was too busy to wait longer. Maybe Uhaul could reimburse my non-use time or something? Don't want to complain, just confused about what to do.
Tony Anderson | First ImpressionsI rented a large unit for over 8 years both prior to U-Haul Ownership and was taken care of during the transition and for all those years after and felt valued as a customer. Particularly by the Manager Mr. Josh Verela who showed exceptional customer service and true dedication to the customers accommodating every reasonable need and request we had.
RAFAEL LEOS | Overall ExperienceIt was great being able to talk to the actual location when I needed to.
flint woody | Overall ExperienceThey were very professional Marcus who assisted me was very professional and attentive. Evans the other staff was also attentive. Sorry if I didn’t mention the other staff. Thank you for not being racist and so rude due to covid - 19 because i am an Asian woman. I had encountered many since i moved to Tucson. The worst one was I couldn’t try a dress that i wanted to buy but other customers can because i walked out and stay near the door i saw other ladies try the blouse. Again thank you Uhaul staff.
ELIZABETH CABUENA | First ImpressionsStaff is supper helpful and friendly.
Daniel Gomez | First ImpressionsOverall excellent service and great staff. Would recommend for storage and truck rental.
Seth Dubry | Overall ExperienceI was very happy with the kind and professional staff at your facility. They made it great.
Raymond Hitt | Overall ExperienceJust curious why payments aren’t prorated if a unit is cleared out prior to the due date? Disappointed that this is not the case. Thank you.
bryn holte | Overall ExperienceI asked that if I was not to have a prorated refund that my unit not be rented because I paid for the whole month. The representative (not wearing a mask) proceded to berate me. Telling me the only way they would do that is if I kept the unit AND returned the following month to cancel the unit. He (unmasked during the exchange) was hollering at me as I left. Of course this will be a YouTube video on my channel about this experience.
sean kalota | Overall ExperienceThe experience at the frontage road u haul was the easiest, least stressful part of buying a home during a pandemic! Evan inside was outstanding! He was so polite and helpful throughout the entire process! I will most definitely refer my friends and family to use your location for any moving and storage needs!
JARED KEEN | Overall ExperienceEvan was friendly, professional and helpful. The unit I rented, a 10x15 was exceptionally clean...looked like new.
Jay MacDonald | First ImpressionsVery friendly and helpful.
Burt Morse | First ImpressionsI tried to see if they could get ahold of someone that bought my storage stuff it got auctioned I just wanted what ever they didn’t want my family pictures and papers I was willing to pay them for those things the lady told me there was no way to get ahold of them which I later found out was not true. I left a email with the manager and got no response I am devastated!
pam roberts | Overall ExperienceGood people good service and friendly
James Dennis | Overall ExperienceYour staff was so terribly rude and so everything else was perfect the that just doesn't matter after that does it
chari Murphy | Overall ExperienceJust two minor issues, appeared unit had a leak, two boxes appeared stained no damage. Next appeared unit got very hot sometimes during the contract, cake stand lid had packing plastic melt and permanently damage it. Not bad for three years.
Lino Nava | Overall ExperienceThe staff at this location was less than helpful & I ended up having to get 3 units. 2 at this location and 1 other at a completely different facility & company. This issue would have been handled better had they given me the largest unit as I asked for in the beginning. The gentleman helping was not interested in looking or listening. The manager was less than willing to apologize for costing me more $$ & didn’t even offer to exchange/ move / discount for the error made by staff. I would 💯 not recommend this place.
AMANDA MAESTAS | Overall ExperienceNeeded a spot to park my RV and made the call to Josh who was very accommodating and super friendly. His lot is clean, well lighted and has a rodent control program that was important to me when parking and RV outside. Just a perfect spot for me 👍
Thomas Wason | First ImpressionsWent the uhaul at 4040 ina where I was treated abusivly by the staff! Being gaslights repeatedly by a dispicable woman at intake,who repeatedly gas lighted me and was mislead by shop personnel to repair area! Causing damage to my vehicle!! Finally ended up at the one on the frontage road off of Cortaro where I was rescued from the horrible attacks at the 4040 ina location!! Service man accused me of being drunk! And in a location never had a dui in my life and was not Inebriated when I returned five hours early next day was again repeatedly abused by the same person! Was redirected to Cortaro location ,where I received proper treatment by staff that seemed to care! Joshua the manager there made things right for me! Thank God for him and his courteous staff!...please note something is very wrong at the 4040 ina location! I’m 72 years old a disabled American vet! I did not deserve to be treated abusively by the people at 4040 ina location! Was one of the worst experiences ever by co personnel!. God help anybody who goes into that place I’m talking about 4040 ina road!
LLOYD SHADOAN | First ImpressionsAll staff was wonderful ,very courteous and professional and they made me feel very comfortable you have a GREAT bunch of people there and they deserve to be recognized thank you and a $raise$ would be nice for them because you don’t get nice help like that at other places U-HAUL is great thank you my name is David Perez .
david Perez | First ImpressionsHave been in and out for many years and they accommodated me with professionalism and courtesy and always several day grace period to anti up the doe 💵 .. I will aways recommend and use them even from across the city...
james andreatta | Overall ExperienceVery professional and no problems
Stephen Meloserdoff | First ImpressionsThey have everything you need to move with prices for boxes, etc that are comparable to other retailers.
William Bradway | Overall ExperienceThe first 2 contacts at this facility there were no vacancies. The staff would not take my name for a waitlist. On the third call something had just opened up. Not the best customer service. So disappointing.
Mark Dobbels | First ImpressionsReasonable monthly fee in addition to secure and clean environment. I would recommend to others.
Christine Bond | Overall Experiencerented 5 26 foot u haul trucks the 5th one i loaded for cleaning out my storage unit no air conditioning. i bring truck back they want more money for fuel charge i went 54 miles and put 5 gallons back in the tank they said it wasn't enough that $20 extra will fill take back up.i finally got them realize i was correct on that mater. Then ask them to discount for no air what do i get a sorry REALLY!
KEITH KEYESKI | Overall ExperienceThe staff and facilities were great. I would definitely use them again.
Mel Claridge | Overall ExperienceFacility is well maintained and clean. I like that there are carts, without broken wheels, to use and easily accessible. What I don't like is having to get out of my vehicle to enter and exit. Yes there are openers available so I may get one of those.
Kenneth Dutton | First ImpressionsProfessional, courteous, kind and friendly. Very understanding of tough situations and needs of their clients when luck simply isnt goin their way and need a little reasonable cooperation to get by. Thank you!
ENZO PIRRONE | First ImpressionsVery convenient, staff was friendly, and I will use this U-Haul for all my storage and moving needs!!
Kelly Houston | Overall ExperienceLocation is fairly convenient. Off the freeway but can only enter one way
DEBI NALWOOD | Overall ExperienceFriendly and experienced personnel
JOSE SANCHEZ | Overall ExperienceStaff was unfriendly and not helpful when i attempted to leave the uhaul truck at the same location as the storage unit i rented after driving in from Kingman Az. , The staff tried to make me take the truck to another location about 20 miles away. to not inconvenience them??? they threatened to charge me with $300 additional fees if i did not take the truck to another moving center. Good customer service was not a concern, and didnt offer solutions or to help with additional gas costs. i had to call the Uhaul help line to get assistance. (Very disturbing and Sad)
jose parra | First ImpressionsThe general manager in Tucson is racist he has all the locations in Tucson below Uhaul standards if there’s any since he got this job but nobody cares
Alvaro Carrillo | Overall ExperienceJust amazing all the way through, from renting my truck to storage rental, I definitely recommend them. Thank you you U-Haul
Kevin Torres | Overall ExperienceExpensive
gregory menard | Overall ExperienceVery happy with my experience.
Ricardo zires | First ImpressionsEmployees were very helpful and friendly. They did everything possible to meet my needs. When I had to cancel my storage unit, the reversal was seamless and employees were gracious and understanding.
barbara viggiano | Overall ExperienceGeneral manager Joshua avoided speaking with me he refused to help and gave us horrible customer service he would call me and tell me he would be at the store to come speak with him and suddenly disappear! Uhual needs to be better on hiring better customer service professionals! Would not go back or recommend at all.
Alvaro Carrillo | First ImpressionsThank you!
Maria Zarazua | Overall Experiencenice place and nice mgt. Only drawback, not enough parking for patrons. Parking by office is way, way off in the distance. The parking spots by the units are always permanently taken by trailers and derelict autos, in various states of repair. Other Uhaul places that I have rented do not allow folks who rent units, to also park their excess cars or trailers; the only annoyance at an otherwise nice facility
Jack Jacobs | Overall ExperienceBest group of people in any UHaul from the GM on down
John Fiore | First Impressionsenjoyed working with the staff
sherman moe | Overall ExperienceOnly problem was they didn't reserve the spot I was supposed to have
Roger Warden | Overall ExperienceI work nights so being able to do everything on line was very convenient for me. Property is very clean too.
Susan Hitchye | Online Move InGood experience. Staff is excellent. Highly recommend.
STEVEN FERENCIK | Overall ExperienceStaff was very friendly - both on the phone when I called from NM and in person when I arrived and checked in. Process was professional. Staff very helpful. Storage units were cleaned and well maintained.
Rebecca Callahan | First ImpressionsHaving a storage unit next to the exit certainly made things easy, but I would rate the facility well regardless of that.
Howard Frederick | Overall ExperienceJosh was very courteous and professional.
David Wilburn | First ImpressionsOutstanding customer service! Everyone was so helpful and friendly!
Sharon Stephens | First ImpressionsClean, convenient, and Easy to utilize.
bryanna vawter | Overall ExperienceThe storage facility is modern and very clean! This is the second time I used a U-haul storage and this one by far is the best one -- a sliding down door and metal wall interior. The previous one (Lubbock, TX) was all wood, concrete floor, but a swinging wooden door, like a barn. It wasn't as roomy. But, this one today was pleasantly impressive. Clean & modern. Highly recommended.
Garner Warren | First Impressionssometimes the staff had computer problems or printing. all in all a good experience with UHaul Marana
Tony Garcia | Overall ExperienceVery well maintained property.
ERIN GONZALEZ | Overall ExperienceThe lady checking us in was very Kind, friendly, and helpful.
Robert Brakel | First ImpressionsQuick and courteous!
Michael Bethel | First ImpressionsFirst choice for rental/storage needs, staff always courteous and helpful.
DANIEL MASHBURN | Overall ExperienceWas a good experience and would reamend using them
Randy Davis | First ImpressionsI had a unit for two years here and the staff was always helpful, nice, and professional. The facilities were always clean and my property was well maintained in the air controlled units.
Debbie Adams | Overall ExperienceExcellent service, easy access, and quality facilities. I would recommend this uhual location for any storage or moving needs!!
Tani Hough | Overall ExperienceWonderful friendly staff and a clean location!! I will use this location again!!!!
Steve Pickle | Overall ExperienceMade moving easy and friendly staff both renting and checking out uhaul and storage
Anthony enriquez | First ImpressionsAs a Realtor having great vendors is always great. I will make sure to send my clients over for their needs as we were well taken care of!
Brandon Thompson | Overall ExperienceStaff was very helpful. I went to another UHaul location and they gave my unit away. I called this one and they got me a unit right away and were very helpful.
Skylar Lund | Overall ExperienceThe place to go to. Love the helpful staff
William Braaten | Overall ExperienceWonderful customer service, even assisted when I was unable to install the antisway on my trailer, the gentleman came and did it for me. Always use Uhaul and I'm never disappointed.
Andrew Earle | First ImpressionsGreat customer service
JOSE SANCHEZ | First ImpressionsExcellent customer service and very professional
GARY WABAUNSEE | Overall ExperienceVery helpful staff they went out of their way to help me with my move from Florida
William Braaten | First ImpressionsPrice not competitive. Locked out if payment is 1 day late is theft of property.
Tony Moctezuma | Overall Experiencenot happy with the layout of the motor home storage site. You have way to many trailers by the gate for entrance and exit to yard. Also not happy with the rate increase.
David Lowe | Overall ExperienceGreat customer service! Nice, clean, professionally managed facility.
Dennis Wing | Overall ExperienceI checked-out, I was asked for a photo of empty storage room, which I provided. I then stated that I left the door open and I got the response "well I guess now I have to go shut it", unprofessional!
Carl Binger | Overall ExperienceGood people
Roger Pelton | Overall ExperienceEverything went smoothly.
Kathleen Elandt | First ImpressionsGreat stuff
albert hricik | Overall ExperienceHighly recommended
derrick pruitt | Overall ExperienceEnjoyed and recommend this U-Haul location. I spent several years with them utilizing the covered RV storage. Took advantage of the sewer dump and staff was always friendly and willing to assist.
Steve La Veau | Overall ExperienceReps were very helpful in giving me a heads up that a larger unit would be available, it was free the day they assumed, and I was able to get into that unit asap on our tight schedule!
Brandon Thompson | First ImpressionsAlways helpful and friendly
Natalie Bell | Overall ExperienceN/A
Anthony Sinkfield | Overall ExperienceEverything was great
algea caffey | Overall ExperienceJoann Cain and Cesar provided service to me above and beyond as they helped me through a stressful personal time dealing with my move and showed me great patience, kindness and service.
Stacy Sinele | First ImpressionsGood experience
james jensen | Overall ExperienceAlways good service from the Ubox delivery and storage facility. Always willing to assist even when they get someone like me who don't know what a a 10x15 is (giggling).
DeAnn Gibson | Overall ExperienceYOUR facility is impressive. CONGRATULATIOMS!
Almut Scott | Overall ExperienceIt was clean, dry, and secure storage, thanks
Bradley Fleschert | Overall Experiencewhenever in Tucson, use this Uhaul facility. It your best in the region !!
Jack Jacobs | First ImpressionsWe had 3 different units over the course of a year. They were great to work with when we needed to switch to progressively smaller units as we got rid of stuff. Our prepayments rolled over seamlessly
Gary Williams | Overall ExperienceQuick and friendly service with fair rates!
Nicholle Bale | Overall ExperienceThey should let you use the trucks and vans to move your stuff like other storage places do. After spending over $2500 for 2 years is the least they could of done but I had to rent a van.
Debra Gilmore | Overall ExperienceGreat job, very profecional.
Jesus Cienfuegos | Overall ExperienceIf and when storage or rental vehicles are needed I will use this facility. The young man that helped me check in went up and beyond to help me.
michele maldonado | Overall ExperienceGreat facility and service!
Richard Pierce | First ImpressionsGood place
west tank | Overall ExperienceNo wait, no problems and the paperwork was easy to understand.
Gary Wirrell | First ImpressionsAlways welcoming
james winters | Overall ExperienceThis facility was clean, accessible, available. And the staff is great! My only issue was they wouldn’t/couldn’t prorate my rent when I moved out. Rent was paid on 20th; moved out on 24th.
Troy Roberts | Overall ExperienceVery well done. A high point on a difficult cross country move.
Steven Lange | Overall ExperienceVery happy with the facility and the staff.
Dane Gilmore | Overall ExperienceThis U-Haul site has a secure gate which is the main reason for selecting it.
Todd Hoffmaster | First ImpressionsSo far so good. I’m happy
mark bennett | First ImpressionsWe had 2 storage units and truck rentals all from same location. They were helpful, knowledgeable, and friendly. The facilities were super clean and well lit. Will use again if needed!
Elizabeth Ketring | Overall ExperienceRoom was clean and facility was top notch. Thanks
Bradley Fleschert | First ImpressionsI would not recommend this facility to anyone. access is inconvenient, price is too high, some employees need to be taught proper customer service skills.
Karl Tasko | Overall Experiencex
kevin potts | Overall ExperienceJoAnn from the facility was fantastic. My problem lies with the customer service. I needed to make a 5 minute phone call to see if I forgot an item near my unit. Instead I waited on hold for over 45 m
Devin Geer | Overall ExperienceFriendly staff and clean facility.
John Pereza | Overall ExperienceGreat place, very clean clean and the workers are awesome. Highly recommend this place for all your storage needs.
ron henson | Overall ExperienceWe loved Joanne, she was always there to help us, she went above and beyond great customer service.
Bob Fisher | Overall ExperienceGeneral manager was very rude
Jessica Soto | Overall ExperienceGreat experience using your facility. Always clean, staff always friendly helpful. Climate control was nice to have. Will recommend to friends and family.
Jeannie Bummer | Overall ExperienceGreat customer service 😊
Dora Jimenez | First ImpressionsI rented here for four years. Extremely well run facility. Even with inevitable employee turnover, the employees were always professional, helpful and friendly.
NINA THOMAS | Overall ExperienceThe customer service was very impressive. The UHaul representatives were knowledgable, positive, and helpful.
lorraine a bartholomew | Overall ExperienceThe counter person who was assisting me said i was not due a refund. I prepaid. I argued and finally manager came and issued it.
Phil Rauso | Overall ExperienceBoth locations - Truck rental in Phoenix and the storage in Tucson were very personable and did an excellent job
JOHN REDDIS | First ImpressionsVery clean and friendly staff.
kaycie luick | Overall ExperienceSuper helpful and had great suggestions for our upcoming move. Will definitely use again.
Elizabeth Ketring | First ImpressionsEveryone at this Uhaul facility were helpful, professional and kind!
heidi iversen | Overall ExperienceClean, secure storage facility. Would be nice if it had slightly longer hours.
Michael Trovato | Overall Experiencegreat team, helped me anytime I needed anything
Danny Dodson | Overall ExperienceThank you to the girls who took care of our needs
linda smith | Overall ExperienceIt is a nice facility. I would have given a 5-star rating, but I was assigned an exterior unit where so much dust got into my stuff-I'll be dusting for weeks! Ask for an interior unit & you'll be ok.
Alma Alvarado | Overall ExperienceAmanda delivered our u boxes on time and was awesome to work with
cheryl williams | Overall Experiencevery fast delivery
Edward Aprahamian | Overall ExperienceGreat....super service!
Karen Harrison | Overall ExperienceGreat experience
Billy Brady | Overall ExperienceWe used you're storage facility. Great experience. Staff very helpful.
earl fesler | Overall ExperienceStorage unit was very clean. Location was great. Staff was always very nice and helpful. We would definitely recommend.
dennis wirth | Overall ExperienceVery nice customer service very professional ..Thanks U-Haul your the best!
marcus cali | First ImpressionsI had 2 U boxes delivery from across the country. The service was very fast and flexible with scheduling. Picked quickly once finished. Very professional and courteous through the entire process.
john gilliam | Overall ExperienceThe person who delivered the U box to my home was pleasant, very competent, and positionied it perfectly in the small space available and on time, with very little notice before delivery and pickup.
Yolanda berry | Overall ExperienceThe whole rental experience was perfect...no problems. Large units for a reasonable price.
william gardner | Overall ExperienceNice people very helpful
kevin potts | First ImpressionsTeam was great!
Francisco Lopez | Overall Experiencethis evaluation is based on your continued billing and harrassment on a storage unite i do not have and never had.
jeannette dean | Overall ExperienceSo happy with my Uhaul U-Box experience. From start to finish it was easy and everything arrived safe and sound. It even arrived almost a week early, which was so convenient. Definitely recommend.
Patricia Norman | Overall ExperienceMarana U-Haul received our Box from Chicago, and had it delivered to our new home in Green Valley AZ. Their driver (woman) was excellent, she communicated VERY well and did a great job!! Thanks!!
Charles Stack | Overall ExperienceWas not uhaul the majority of time that I had the unit, but I don't have any complaints. Thank you!
COLLEEN MCCLAIN | Overall ExperienceVery helpful staff. Very clean storage unit. Area is very well lit. I would definitely recommend this location.
Elaine Williams | Overall Experiencen/a
SUSANNE ZIEGLER | Overall ExperienceWe used the U-box service so had no experience with your storage facilities. Overall experience was quite positive.
carol wyatt | Overall ExperienceMoving by Ubox is the only way to go
STEVE WATSON | Overall ExperienceI never saw the facility. I stored my U-Boxes there and you delivered and picked them up. Your delivery driver was super helpful went above and beyond. The very best careful, courteous and super!
Karen kaiser | Overall ExperienceThank you
Andres Yanez | Overall ExperienceThe staff was very accommodating and friendly and open the gate for me and drove me straight to my storage very comfortable experience thank you so much Uhaul
james winters | First ImpressionsGreat service overall... especially from the Uhaul Ubox delivery and pickup driver Karena.
Kelly Maloney | Overall ExperienceThanks for your help
ALLEN WRIGHT | Overall ExperienceI will never use your place again. I called to let someone know we would be out but could not did it till the 2nd of the month. Was told sorry we don't pro rate. So it has been empty since the 2nd.
troy Owens | Overall Experience200 char limit? Really? I rented a 10' truck & NOT told it had no ramp! Mentioned this at rtrn and staff didn't care. Try mving a fridge with no ramp! more happened but not enough spc to notate!
Cecil Lucas | Overall ExperienceIn and out. Can’t beat that.
Gerald Levins | Overall ExperienceWell done.
STEPHEN HOGAN | Overall ExperienceI was very confident my belongings were safe in my storage unit. I called a couple of times with questions and I was always pleased with the friendly attitude and helpfulness I was given.
Soleil Hiob | Overall ExperienceChristian did a excellent job checking me in.
Christy Christiansen | First ImpressionsWe used the Ubox service and it was a great experience
mike hosman | Overall ExperienceAll the steps in the process went as planned and the staff was always helpful and pleasant. I would recommend them to my family and friends. Thank you very much. Veronica
veronica buck | Overall ExperienceEasy to check in
Karen Galarza | First ImpressionsWatch your account as I have been charged multiple times . I got random charges and now will have to deal with the bank and the law enforcement which will take tons of my time
Karol Sztencel | Overall Experiencegreat place to store your things.
Francisco Manriquez | Overall ExperienceMy move was a pain, coming from Portland Oregon to Tucson Arizona, with a month in between our move visiting family in Salt Lake City. Uhaul Ubox service was a life saver. A+. THANK YOU
Christopher Jenney | Overall ExperienceExcellent, professional service!
Elaine Williams | First ImpressionsWe did not go to the facility. The survey did not allow us to say n/a. Kareena, our delivery person, was excellent! A rare professional, in every sense of the word. We give her our highest rating.
barb freeouf | Overall ExperienceAwesome service! Great staff! Super friendly and helpful...they helped me with my storage unit and I was able to check-in within minutes. They also drove me to my unit so that I knew where it was.
dennis tamblyn | First ImpressionsCalled an 80-year-old man to throw out a few broken down boxes and a trash can. Threaten to charge him $25. Shame on you
JAMES RUZECK | Overall ExperiencePolite courteous service.
Charles Schulz | Overall ExperienceVery friendly helpful employees
Robert Cunningham | ReservationMy service advisor was great. Very knowledgeable and professional.
Dennis Wing | First ImpressionsCooperative, courteous and professional regarding our hauling and storage needs
Gary Spalding | First Impressionswell managed facility and operation
JACK JACOBS | Overall ExperienceThe woman who helped us to move in went above and beyond helpful! She was a delight. Moving out, the first man to help was completely unfriendly and unhelpful. Husband closed us out because of him.
Jeff Swanson | Overall ExperienceCustomer service is great! Thank you
Patricia Reyes | Overall ExperienceGood service
Richard keeler | Overall ExperienceNo comment
robert brock | Overall ExperienceThank you!!
David Stanley | Overall ExperienceGreat and friendly people to work with.
John Baranowski | Overall ExperienceAbsolutely wonderful. Especially Josh! He is the best!
Steven Babiarz | Overall ExperienceClean, well maintained, helpful and friendly staff, I would recommend this facility!! I rented equipment and also a storage unit...VERY HAPPY with service at this location!!
LAURIE JONES | Overall ExperienceHelpful
Jason Joel Lilly Isais | Overall Experienceafter initial confusion, manager came through and solved my problem
Art Kidd | Overall ExperienceThey maintained 2 U-Cubes for us and both arrived in great condition!
sally conboy | Overall ExperienceI emptied my storage on 9/23 but the staff wouldn’t close my acct since they weren’t open yet. I phoned on 9/24 and closed my acct and was specifically assured that my auto renewal on 9/30.. no space
karl petersen | Overall ExperienceJust wish they would have called before pick up of the empty boxes.
bonnie sonnichsen | Overall ExperienceNo comment
MICHELLE OTERO | Overall ExperienceThis was our very first time using U-Haul Storage Facility and we had a great experience; we would definitely use this company again!! Thank you U-Haul staff at the Marana location!!
arthur barnett | Overall ExperienceVery friendly and helpful. Couldn’t ask for better service.
judy burruel | Overall ExperienceExcellent service.
veronica johnson | Overall ExperienceFriendly staff, clean, secure storage facilities.
Diana Stephens | Overall ExperienceNo additional comments at this time.
Steven Sandoval | Overall ExperienceThe staff were very helpful and accommodating.
Peter Bruck | Overall ExperienceNice faciity
Robert Ostberg | Overall ExperienceGreat facility. Staff is great. Their manager is one of the best I've ever encountered.
Janet Sherwood | Overall ExperienceGreat friendly and helpful staff. Made it easy and quick to get what I needed. I feel so happy and comfortable having my storage unit here.
Marisa Gutierrez | ReservationI appreciate the staff and overall experience was terrific. Well run operation.
Bernard Frenzer | Overall ExperienceBest storage place we have ever used. Outstanding !
tom bullock | Overall ExperienceWe’ve rented a moving truck and drove more than 60 miles and Rented a storage unit and no discount was given. There is an special to get first month free with this bundle, but discount was not given.
Patricia Reyes | ReservationNice place, and they took GOOD care of my 2 U-Boxes from across country
Kenn Schmidt | Overall ExperienceVery nice experience
Cynthia Sokol | Overall ExperienceTHE STAFF IS ALWAYS HELPFUL AND FRIENDLY...
LEE KING | Overall ExperienceThe staff at the store were very helpful and so friendly! if I was ever in need of a storage unit again I would return to this facility.
theresa pickell | Overall ExperienceGreat service Professional Courteous
Alan Leacy | Reservationn/a
Nicholas Wurl | Overall ExperienceI noticed an email charging me $54 for August on the same date I closed out the unit. Hopefully this did not get charged to my account.
Margaret Moreland | Overall ExperienceAll staff are very professional, approachable, and helpful. Keep up the good work. Thank you.
espiranza evans | Overall ExperienceConsistent hours through out the week and extended hours on the weekend.
Luis Montijo | Overall ExperienceEveryone was vey friendly and helpful
Rebecca Jones | Overall ExperienceGreat place, very accommodating
Jonathan Steinbrink | Overall ExperienceClean facility and very helpful employees. I would recommend.
jason moore | Overall Experienceu box delivery person rude and not friendly
bill dyer | Overall ExperienceNo comments at this time.
David Garcia | Overall ExperienceThese questions are irrelevant to me as I had my U-Box shipped to my home and never saw the facility, but the employee who delivered my boxes was extremely friendly and professional.
MELISSA KNISLEY | Overall ExperienceNo one here returns my calls, the U Box delivery person Karina is especially bad at it. Every delivery was late by 2+ hrs. I was told b/c of truck size it had to be in 3 drops, could have been in 2.
Cassandra Marquedant | Overall ExperienceMy container was not ready at the appointed time or correct location. Staff did best to sort this out; not really their problem. But super annoying nonetheless.
Benjamin Lawrance | Overall ExperienceVery convenient. Appreciate the way the gates require in and out access to avoid people sneaking in behind another.
clariant clariant | Overall ExperiencePod was dropped off and picked up in a timely manner, employee was very nice.
Jason Guilbault | Overall Experience