Customer Reviews for U-Haul Moving & Storage of Maplewood

10,281 reviews

2242 White Bear Ave   Maplewood, MN 55109

(651) 770-3601

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(651) 770-3601

2242 White Bear Ave
Maplewood, MN 55109

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

tyler hoffman 
Rating:
5.0

My only complaint is that the odometer reading at pickup was slightly higher than what was on the rental agreement. This wouldn't have made much of a difference at the end of the day, but just wanted you to know, it was off by more than a mile.

Deborah Rioux 
Rating:
2.0

When I got there, two uhaul reps were at the counter, each at a station. One helping a customer. The other I wasn’t sure if he knew I was there bc there was a shelf stacked with merch between him and me. After a few min I walked around to him and asked if he was able to help me. He looked up from his phone and said no, he will, pointing to his coworker who was helping the other customer. I waited my turn. When he was done with them, he asked if he could help, pulled up my name on the computer. Then he looked at his phone and said oh, hang on let me check something. He disappeared for 5-10 min. I think he’s out looking for my van.another employee comes in and helps 2 other customers in the time I wait. Then my guy comes back in with a bag of Wendy’s food, and drink. It’s cool, people need to eat, but he then looks me dead in the eye and says “have you been helped?” This visit made me feel as if I was in the twilight zone.

Christine Keppers 
Rating:
5.0

Great customer service. The guys work so hard and need some help!

Daniel Dietz 
Rating:
5.0

Customer did not leave a comment.

Peter Papadakis 
Rating:
5.0

UHaul employees were very courteous and helpful!

Michael Mulvaney 
Rating:
4.0

I pre paid 30 miles. I used less than 20 miles. Got charged 30 miles!

Gabriel Gallardo 
Rating:
3.0

Checkout was fast but drop off is slow!!!!

Xia Chang 
Rating:
5.0

Customer did not leave a comment.

tom courteau 
Rating:
4.0

Customer did not leave a comment.

Vaughn Smith 
Rating:
5.0

Customer did not leave a comment.

Susan Martinez 
Rating:
5.0

Customer did not leave a comment.

ROCKY VANDAL 
Rating:
5.0

Brian services was excellent

Kalyn Jackson 
Rating:
3.0

Customer did not leave a comment.

Dennis Wegner 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA WALKER 
Rating:
5.0

Customer did not leave a comment.

Debra liberto 
Rating:
1.0

Shit was expensive asf when it says $19.95 for a truck & paid well over $100, shoulda went to Menards….

robert brown 
Rating:
5.0

Customer did not leave a comment.

Faith Davis 
Rating:
5.0

Customer did not leave a comment.

htee Klan 
Rating:
5.0

Communication was excellent and the installtion was completed in a timely manner.

Chris Hansen 
Rating:
5.0

Always a pleasure doing business at that place

frank knapp 
Rating:
5.0

George was great to work with, even got me in a day early.

Paul Koury 
Rating:
5.0

Customer did not leave a comment.

Casey Schwietz 
Rating:
5.0

The man who helped us set up storage and rental truck was outstanding! He explained everything perfectly and was always professional.

Jorge Reyes 
Rating:
5.0

Always great customer service at this location!

Joseph Thao 
Rating:
3.0

Customer did not leave a comment.

Leonard Jannusch 
Rating:
4.0

Window opener broken

Rommel Casals 
Rating:
3.0

Customer did not leave a comment.

Carla Bandow 
Rating:
3.0

Customer did not leave a comment.

MAIYER VUE  |  Overall Experience 
Rating:
5.0

Very easy to pick-up and drop-off equipment. Employees nice and polite.

Richard Siver 
Rating:
5.0

Your service has always been top notch. Thank you

frank knapp 
Rating:
5.0

Great customer service here but secondary reservation due to issues with the first hail rental attempt.

BREANNA MEDUNA 
Rating:
2.0

Don't force me to make a drop off location. Also come up with closer drop off locations to my destination

sarah wheeler 
Rating:
3.0

Not all van doors would lock.

TIMOTHY JOHNSON 
Rating:
5.0

Customer service was excellent

marvin byrd 
Rating:
4.0

There should always be someone in the lobby or have some way to see if someone is waiting in the lobby. After 5 minutes I went out to get someone. But they were very nice and professional

Malaine Johnson-Cavegn 
Rating:
4.0

The location was great for what we needed. However, the truck we were given was extremely dirty in the cab and on the outside. We had to wash the mirrors and windshield on our own before we left the lot so we could see. There were several others that were clean, so I'm not sure why we were given the dirtiest one on the lot. The gas tank was not full, but we were expected to return it full - which we did.

Kevin Syverson 
Rating:
5.0

Customer did not leave a comment.

SCOTT SHERRICK 
Rating:
5.0

Customer did not leave a comment.

Andrea Powell  |  Overall Experience 
Rating:
1.0

I was on lively evicted and then had to deal with an unethical situation with U-Haul. Even up to the president was a disappointment beyond words. Will never recommend or go with U-Haul ever again.

NICOLE ZELLNER 
Rating:
4.0

Customer did not leave a comment.

Hunter Schultz 
Rating:
3.0

They told me I did not need a receipt for the return. I insisted that I get a receipt and the rep seem to be upset that I was requesting such.

larry hagen 
Rating:
5.0

Customer did not leave a comment.

Karyn Buerger 
Rating:
5.0

Customer did not leave a comment.

robin butler 
Rating:
5.0

Customer did not leave a comment.

Alexandra Smith 
Rating:
2.0

Poor customer service. I try to bought a key lock and they were not accepting cash at time. I scheduled my truck pick up for 9:30 am and someone came after me and they gave them my booked truck to the other customers.

Roberto Diaz 
Rating:
5.0

Customer did not leave a comment.

Alexandra Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Schultz 
Rating:
5.0

Customer did not leave a comment.

stephen wilson 
Rating:
4.0

We were satisfied

Todd Amundson 
Rating:
5.0

Trailer latch was rusted but manageable,

MARLIN CHARLES 
Rating:
5.0

No comments needed

SAMUAL CLEMENT 
Rating:
5.0

Customer did not leave a comment.

Robert Altmann 
Rating:
5.0

Easy to use. Friendly. Truck prepared and ready to go.

Jordan Portlock 
Rating:
5.0

Great friendly service!

Ann Vitale 
Rating:
5.0

The mirrors on the unit were unable to be adjusted

Joseph Stroh 
Rating:
5.0

Customer did not leave a comment.

yer Vang 
Rating:
2.0

Make sure your vehicles are safe to drive as I experienced way too many risks with the vehicle I was issued and I am very unsatisfied because of it.

Nichole Myhre 
Rating:
5.0

Customer did not leave a comment.

Nancy McDonagh 
Rating:
5.0

Customer did not leave a comment.

Cha thao 
Rating:
5.0

All the guys did an amazing job! Pleased with the service I was given

Jacquelyn Jacobson  |  First Impressions 
Rating:
5.0

The staff at Maplewood U-Haul was amazing. They were very patient with my questions and extremely helpful in getting us in to the storage unit, returning of the trailer, and emptying and vacating the unit. Very good service.

Peggy Oconnell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latonya Coleman 
Rating:
5.0

Customer did not leave a comment.

Ramona Stenberg 
Rating:
3.0

Customer did not leave a comment.

Richard Sundahl 
Rating:
2.0

Poor customer service, they don’t know nothing and acting like they knows

Marawan Rabea 
Rating:
1.0

Customer service was very poor, but vehicle was clean

lauretha randle 
Rating:
5.0

Customer did not leave a comment.

Tom Goodman 
Rating:
5.0

The trailer was in good shape and ready to go! Pulled it 500 miles.I stopped at another location 5 miles away first and they didn’t have any and they said that the closest one was 100 miles away! Maplewood location had five! Thank you

Larry Miller 
Rating:
5.0

Always great service

Anthony Johnson 
Rating:
5.0

Cleared up a misunderstanding i had, very nice

Karin Isabell 
Rating:
5.0

Customer did not leave a comment.

mary carnell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rommel Carlson 
Rating:
4.0

Customer did not leave a comment.

Rommel Carlson 
Rating:
2.0

The rental we got had check engine light on and was for sure crashed before we got it. The passenger side mirror was missing and it smelt like weed in the truck. We even found pieces of buds on the seats. It wouldn’t go over 40 mph without shaking and making a bunch of noise. I thought it was going to break down on me.

Carmen Flores 
Rating:
4.0

Customer did not leave a comment.

Robert Erickson 
Rating:
5.0

Excellent excellent help we had to make some late last minute changes but we had excellent help thank you so much Karen

karen kinney 
Rating:
5.0

Have rags/towels available to wipe dew off of truck windows and mirrors. The aerosol spray didn’t cut it.

Thomas Collins 
Rating:
1.0

Very horrible service as upon arrival i had an appointment and was called and told they the truck I needed was not in so they put me in a bigger truck for the same price however the truck was cold frozen I had to sit and let it warm I had to get the truck from behind the building myself as I thought they were suppose to pull the truck up in the front of the building. I removed the window sign myself as I allowed the truck to warm up. And the service I received was rushed. Very disappointing.

Rozina Johnson 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Vandeberg 
Rating:
5.0

Great customer service, clean well maintained vehicles, I’ve never had a bad experience with this U-Haul location, it’s not the closest to my house but it’s the location I always prefer to go to. This location was recommended to me by a friend a few years ago and it’s the only U-Haul location I go to.

Wyatt Snyder 
Rating:
5.0

Install good. Smell of cigarette smoke in car - likely came from outside it not in - but notable.

John Fennig 
Rating:
4.0

Wasn’t there long. The customer service rep was super friendly and helpful. But the location wasn’t easy to get to. And once again changed (further away) from the location originally reserved.

Edward Jensen 
Rating:
5.0

Helpful staff that is very friendly

Matt Schwietz 
Rating:
5.0

We dropped after hours but it was really well lit and that made me feel better.

Lynnette Iverson 
Rating:
5.0

professional

Bryce Donovan 
Rating:
4.0

Customer did not leave a comment.

Robert Erickson 
Rating:
5.0

The guy who checked me in was great - very helpful.

Robert Knieff 
Rating:
5.0

Customer did not leave a comment.

Jerald Bottcher 
Rating:
5.0

Very good people friendly excellent job.Thanks much

Tobias Nyakundi 
Rating:
5.0

Super friendly and professional location.

Rob Crumley 
Rating:
3.0

Customer did not leave a comment.

Adam Svendsen 
Rating:
5.0

6/10

AKWASI WATERS-ADUSEI 
Rating:
4.0

Customer did not leave a comment.

Matthew Donnelly 
Rating:
4.0

Customer did not leave a comment.

Jay Redington 
Rating:
5.0

Customer did not leave a comment.

arturo daniel lee 
Rating:
5.0

Customer did not leave a comment.

DUANE JONES 
Rating:
1.0

I had planned this move for a very long time. In order to ensure the truck and trailer would be available at this location, and not have to drive to far away places to get the equipment I reserved the equipment at the location. In addition, I received a call the night prior and, after much discussion, was told the equipment would be avsilable at the location. Once I arrived at the location I was told the trailer wasn't available so I'd have to drive a long ways to get it. YOUR PRACTICES REALLY SUCK.

David Varno 
Rating:
5.0

Customer did not leave a comment.

Tim Lange 
Rating:
5.0

Customer did not leave a comment.

Scott Golden 
Rating:
5.0

The windshield need to be cleaned inside and outside and the mirrors were dirty.

Mark Steiner 
Rating:
5.0

Customer did not leave a comment.

RAQUEL CORDERO 
Rating:
5.0

Great people, great service

jon anderson 
Rating:
4.0

Customer did not leave a comment.

Marybeth Kasperski 
Rating:
5.0

Customer did not leave a comment.

Brent Smith 
Rating:
5.0

Customer did not leave a comment.

Sharie L 
Rating:
5.0

Customer did not leave a comment.

Guy Putnam  |  Overall Experience 
Rating:
1.0

I have rented and had storage with these people for tha past 6 months. I was told that I would get partial payment back for my storage unit, didn’t happen and I need that money. I was also told by owner that upon renting the U-Haul which I had a deposition that I could pay cash. They denied me when I went in. I want my account credit back half of December for storage rental and some compensate for being lied to. I will make this public if it does not happen!

KARI KIELSA  |  Overall Experience 
Rating:
5.0

Great service

Roland Washington  |  First Impressions 
Rating:
1.0

The people were wonderful and super helpful, but I will never recommend U-Haul to another person looking for short term storage. I paid for a full month 2days before I moved out. I talked to the office and U-Haul's policy is to NOT REFUND ANYTHING. Absolutely ridiculous that I paid for a month and moved out a few days later with no prorated rate. Never again.

Chalyn Tallman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TREVON VIG-PERKINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose zendejas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nadine Love  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE HODGES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

OLIVER MARTINEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis Dickerson  |  Overall Experience 
Rating:
5.0

Bryant was so helpful and patient throughout the entire process. He is a great staff member and made check in super easy!!

Emma Persoon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rayona Knudsen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas robbins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Kelly  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

VENOY WALKER-FUNCHES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHNETTA JOHnSON  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

VENOY WALKER-FUNCHES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

abdur clark  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELAINE SUOJA  |  Overall Experience 
Rating:
2.0

First off, my first truck was dirty, still had someone else's garbage left behind, my second truck had a leak and it was raining so my belongings got wet and last but not least, my storage was not what I requested - I received the smallest unit you had for my one bedroom apartment which let me having to find additional places to store the rest of my belongings - 2 separate places. Placed a call to HQ and no one has followed up. Additionally, I was just charged 200.00 for a truck that was 30.00 plus mileage - I only went from St Paul to Bloomington and back. I would like someone to follow up.

Brandee Mathison  |  Overall Experience 
Rating:
5.0

They were very helpful. Just one thing, I understand that it's winter and it's hard to keep up with the snow but the ice in front of the door of the storage is awful. Please put salt or sand down. I made several trips back there and I couldn't stand on it to get my things in the car. Just letting you know. Overall excellent.

Sharon Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arty Ortiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Young  |  Overall Experience 
Rating:
3.0

Not pleased by the fact that my access was denied at a time when I needed to get to my storage items and had help with me to facilitate moving items. Being denied access was inconvenient, embarrassing and very annoying since my payments were received and cashed. What I can only assume was a clerical/recording error that prompted my denial of access, and required me to come to the facility to prove I had NOT authorized closing my account. George Thompson, St. Paul, MN

George Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Young  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tangela Leeth  |  Overall Experience 
Rating:
4.0

Everyone from start to finish was very pleasant

Shanika Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mona turner  |  Overall Experience 
Rating:
5.0

We needed short term storage until we could move into our townhouse. Uhaul gave us a one month free option when we rented the truck.

Dean Danzeisen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matthew murphy  |  First Impressions 
Rating:
4.0

Staff was excellent I’m very very happy with my visit ! All staff was amazing !

sierra wilhelm  |  First Impressions 
Rating:
1.0

Absolute cluster of terrible to non-existent customer service. They gave me the wrong lock for my "free" month of storage only to return three days before checkout to find other locks on my locker and no one had a key! It took me calling every single uhaul number in existence to get a hold of the marketing company executive assistant who helped me find a way to get their lock off because not one other person gave any kind of a s*** and were not shy to tell you. The marketing company president and gm of the location never even turned up. I will continue to get my experience shared to corporate quality control.

NATHAN WALLA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dean Danzeisen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex Govrik  |  Overall Experience 
Rating:
2.0

Dirty and you can just pull the "secure doors" open by hand.

NATHAN WALLA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Beth Inboden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig Laue  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID KNUTSON  |  Overall Experience 
Rating:
5.0

I was very pleased with how clean the facility always was. The first couple of years I wasn’t impressed with the customer service. You could be in the office and the workers would act like they didn’t see you till they wanted to. When working with people an acknowledgment goes along way. The last couple days of cleaning out my unit I dealt with 2 of the workers there. Both were very helpful and nice. One of the gentlemen came off of his break and helped me check out when I had questions about one of the online checkout steps. He then checked me out right in the office. Threw conversation I found out he was the manager and the old staff was no longer there. With the new staff I would totally recommend this facility 100 percent.

Vicki Ford  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Samirya Strong  |  Overall Experience 
Rating:
5.0

The manager at this location is extremely knowledgeable and most of all, polite and helpful.

Linda Wilke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Goodar  |  First Impressions 
Rating:
5.0

I have used storages for many years. All of my interactions with the manager and various staff at this location have been very respectful and courteous. Other than the occasional delays due to staffing restraints, they managed to promptly resolve any issue or concern I may have had. The current manager and staff were responsive and they seem to be very dedicated and hard workers, Overall, my experience was very good to excellent. I will continue to do business here and would recommend them to family and friends. Thank you folks and best regards. -Jonathan

Jonathan April  |  Overall Experience 
Rating:
5.0

Matt runs a good facility has a good staff and demonstrates professionalism and is very customer oriented. I highly recommend this UHaul storage facility. It is the best one I have ever utilized.

James Kelly  |  Overall Experience 
Rating:
5.0

Great customer service. Good pricing and deals.

NOEL LEE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERYL LITTLE  |  Online Move In 
Rating:
5.0

Great customer service

ERIN WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abbey Mccrum  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jade Narotzky  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dawn Jaspersen  |  Overall Experience 
Rating:
5.0

Staff was always helpful and efficient!

John Persoon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carol auld  |  Overall Experience 
Rating:
5.0

This was the best service ever

Tyrone Farrow  |  First Impressions 
Rating:
2.0

They called me a week ago, just a few days after I got the unit, and asked if I'd moved out. I asked why they'd assume that and the guy said, "because there's only this round thing left in your unit". Just days after renting the $129 space, the uhaul employees opened my rented space!! I just can't believe it. NOW to the best part. The monthly rental was effectively ended abruptly by uhaul as soon as that Wagon Wheel Chandelier has been moved out. I received half a month and they sent me a move out receipt THAT I DIDN'T AUTHORIZE.

travis neumayer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine House  |  Overall Experience 
Rating:
5.0

Every one was extremely helpful and professional and courteous my only issue it’s it’s sometimes hard to talk to somebody on the phone but I know everybody’s very busy and not sitting around doing nothing.

krem Nelson  |  Overall Experience 
Rating:
4.0

Make sure all staff are trained so they can work efficiently with the customers. They were friendly but frustrated themselves that they did not always know what to do and had to call the manager that was working from home.

karen magnuson  |  First Impressions 
Rating:
5.0

This location was dealing with a few issues when we arrived, and they still gave us the best customer service and made sure we could get our stuff unloaded and we’re very friendly and helpful despite the problems they had been dealing with previously

Kayla Kaeding  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NICETA THOMAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sophia Mitchell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Persoon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANET GREEN  |  Overall Experience 
Rating:
5.0

I never had to use a store for my personal belongings before,but if I ever had to again “U Haul” will be the first Storage Facility I’ll choose!

Ticordia Copeland  |  Overall Experience 
Rating:
2.0

As soon as I dropped my insurance my unit was all of a sudden after a yr of storing my things was infested with mice. I had to throw away my $1000 mattress that I only had for 3 months before I had to store it. The manager was very rude when I told her about that.

Missy Towner  |  Overall Experience 
Rating:
5.0

Much better now that it’s under new management.

Candi Havok  |  Overall Experience 
Rating:
5.0

The manager Wendy was very helpful, as well as professional! She helped me so much after a problem in a very specific way that I will definitely do business with this particular store again! I would very highly recommend this particular U-Haul at 2242 White Bear Ave in Maplewood, MN for all your moving needs like the following: storage unit rental, truck rental, supplies such as boxes, and moving labor help.

Isabella Bailey  |  Overall Experience 
Rating:
3.0

I stopped by on February 3, 2021, the purpose of my visit was to rent the adjacent unit. My experience with the young lady Ronai (excuse the spelling) was not pleasant. She was borderline rude and condescending. I did not appreciate the way she spoke to me, as her elder I felt she lacked respect not only for the job but for me as a consumer. I rarely feel the need to send negative feedback, I get it when someone is having an off day, but in this instance, my observation was that this behavior was not a one-time occurrence. However, I do feel that Ronai has the potential to be an awesome young lady and future leader if only she learns not to have such open and obvious contempt for those around her. Thank you, PMFO

Patricia Forestal-Ortiz  |  First Impressions 
Rating:
5.0

Professional in their attitude

JAMES OLUWOLE  |  Overall Experience 
Rating:
2.0

I got charged $20 because the app didn't work for picking up my location when I went to drop the van off. I even called after hours and no one responded. Also got charged $20 for $5 worth of gas. I was too exhausted to fill up the minimal amount as I had worked all day and had a finite amount of time to move heavy and many items only to do it all again the next day. Uhaul shouldn’t expect renters to refill tanks. Or at least penalize them terribly when they can’t. The space is also too small for 195.00 a month . When I checked in the clerk only gave me the rental vehicle and didn’t notice I was renting a space. I am severely disappointed.

Kathy Hixion Smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shaquil Alexander-Hollinger  |  Overall Experience 
Rating:
5.0

At 1:30 I realized I needed more “room” for my move. Within 30 mins I had left, rented a truck and was back home loading it. Then, the next day I was able to unload the truck into the storage area. Clean, convenient and well maintained. Thank you for solving my moving issues on the fly!

AMY HAHN  |  First Impressions 
Rating:
5.0

Great storage easy reasonable convenient and safe and helpful

Kenneth Muller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celia Wirth  |  First Impressions 
Rating:
3.0

Only had one item. Would have been nice to be informed ahead of time about having to use there “special” locks bc I wanted to use my own for my one item. Too much hassle for me

Sarah Brochman  |  Overall Experience 
Rating:
2.0

Confusing service with uhaul. Kept getting sent to different locations. None of their staff was not trained on how to remove our trailer at final stop. My driver had to show him how to do this, and then do it himself. Very odd. Obviously, need to be trained on your equipment. Told me I was at the wrong location. Had me call my insurance agent, then lost all the info. Manager had her put down a fake insurance policy number. Very unorganized, but very friendly. Need training on their equipment. Not professional at all there. Talking about getting high before work. Manager eating while talking at the desk. They all said things, I would not allow in my business. Including the manager. Staff needs to be trained on being professional and organized. We were surprised to find that at Uhaul.

Holly Shaw  |  First Impressions 
Rating:
2.0

Horrible experience there were rats and cockroaches. A homeless person living there and the manager is absolutely horrible would not suggest using this facility.

Rachel Hurst  |  Overall Experience 
Rating:
5.0

Just had problem getting through on the phone.

Rita Murray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenny Will  |  First Impressions 
Rating:
1.0

The manager at the Maplewood location was very unprofessional and unfriendly.

joseph walls  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terryl Tatem  |  Overall Experience 
Rating:
2.0

The rates are FAR too expensive. $150 for the smallest unit. The facility had a dead animal smell that was nauseating just to be inside.

David Vianest  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ABDISAMAD ROOBLE  |  Overall Experience 
Rating:
5.0

Very hard working staff

kimberley chapman  |  Overall Experience 
Rating:
5.0

I think the rental of space has become way too expensive. And there were mouse droppings in our rental unit. I had to put in Mouse Magic pouches to get rid of them.

alex golovko  |  Overall Experience 
Rating:
3.0

Door system was confusing and not explained at the beginning. Short staffed during busy days and had to wait in line for long periods of time.

Ruth Ann Eide  |  Overall Experience 
Rating:
5.0

Jamie does a great job as the manager there

evonna groth  |  Overall Experience 
Rating:
5.0

Manager super nice ! No bugs or rodents in my stuff .yes expensive but it's worth it ...

marvalyn raine  |  Overall Experience 
Rating:
3.0

Awesome people

Danielle Jones-halliburton  |  Overall Experience 
Rating:
5.0

They were very helpful...

Danielle Jones-halliburton  |  First Impressions 
Rating:
3.0

The manager was very helpful and understanding

Christabel Kargbo  |  Overall Experience 
Rating:
5.0

There were many mouse terds in the storage unit that I noticed when I was moving out. They did have traps in the unit.

Tracy Sorlie  |  Overall Experience 
Rating:
5.0

L0ved the staff and friendly service.

Patricia Stamps  |  Overall Experience 
Rating:
5.0

It was fine and the people Treated as real good

Nicole Thorpe  |  Overall Experience 
Rating:
5.0

Uhaul is a great place. The owner was so understanding and sensitive to my situation. The workers were great to. I will use only Uhaul trucks and storage from now on. I recommend Uhaul to everyone.

Lashea Shaw  |  Overall Experience 
Rating:
5.0

Each time I visit this store, I receive immediate assistance. Any concerns, etc. regarding a unit we rent are always taken care of. I highly recommend this location.

DEBBIE LUPELOW  |  First Impressions 
Rating:
5.0

People were very friendly

Gabriella Grice  |  Overall Experience 
Rating:
4.0

employee was very knowledgeable r/t our service, however, more staff need at this location. waited over a half hour when picking up and returning.

Dustin James Triemert  |  First Impressions 
Rating:
4.0

Maplewood U-Haul staff are great, but they are UNDERSTAFFED. Need more staff at the counter. HIRE MORE STAFF.

Frederick Sasse  |  Overall Experience 
Rating:
3.0

NA

Amarpreet Bains  |  Overall Experience 
Rating:
5.0

The lady that delivered my uhaul box was unbelievable nice and helpful. I had some issues and I’m really grateful that she was the one delivering it, she was awesome!

CLORIS SOUZA  |  Overall Experience 
Rating:
5.0

I had a great experience with a short-term storage rental at this facility. Thank you!

Amy Padden  |  Overall Experience 
Rating:
5.0

Great people.

Tanzie Dudley  |  Overall Experience 
Rating:
5.0

The staff went out of their way to make everything easier for us. The manager was traffic and very helpful. Thank you for everything.

judith abla  |  Overall Experience 
Rating:
5.0

Jamie is absolutely amazing. Her friendly demeanor and positive attitude made an otherwise painful experience a very good one. Jamie-I will always be grateful for you!

Caralin Dees  |  Overall Experience 
Rating:
5.0

Fantastic service both on the phone and in-person. Jamie was especially helpful and friendly!

Amy Padden  |  Reservation 
Rating:
5.0

Great staff! Very helpful and informative!

Amy Padden  |  Overall Experience 
Rating:
5.0

Very clean and easily accessible.

Lisa Paschen  |  Overall Experience 
Rating:
5.0

The manager, Jamie, was amazing. She made sure I got my boxes when i needed them, even though it was short notice. Less stressful thanks to her.

Richard Puenpe  |  Overall Experience 
Rating:
1.0

My U box was lost still not delivered, Was given a credit for a future use should have received refund for the poor service and the waste of my time. Again still have not received my U Box

Joel Krueger  |  Overall Experience 
Rating:
4.0

Keep doing what your doing.

melinda frazier  |  Overall Experience 
Rating:
5.0

Very helpful staff

TERRY MOORES  |  Reservation 
Rating:
5.0

Staff was very thoughtful helpful and friendly . storage unit very clean..no bad experience so far... employee made me feel safe.. showed me everything walked over to unit with me ..yes great experien

marvalyn raine  |  Reservation 
Rating:
4.0

The staff was nice, the facility was clean but my belongings were in there for less than a month & there was mice fesces all over my boxes. I was very disappointed.

ANNE MILLER LARSEN  |  Overall Experience 
Rating:
2.0

General manager Jamie Woody was very unprofessional.

Brandy Commodore  |  Overall Experience 
Rating:
5.0

Staff were friendly and called me by first name that means a lot to me

Lisa Ramsey  |  Overall Experience 
Rating:
5.0

Very helpful, knowledgeable, and friendly staff. Storage facility was very clean and looks brand new. Like the security system and easy access card.

Lisa Paschen  |  Reservation 
Rating:
2.0

Extremely understaffed - every time I was at the location it was at least a 1hr or longer process to pick-up a ubox or make a purchase etc. The staff was very helpful and knowledgeable

Brian Miller  |  Overall Experience 
Rating:
5.0

None

melinda frazier  |  Reservation 
Rating:
5.0

Awesome staff I had wonderful experience they went above and beyond to help me thank you!

Jason Illg  |  Overall Experience 
No reviews have been submitted for this location.

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