Customer Reviews for U-Haul Moving & Storage of Maplewood

Rating:

5.0

George helped me and he was great!

Rating:

4.0

Prompt effective largely self service drop off. I had to use RV leveling blocks to safely load & unload a car.

Rating:

3.0

Bryant H was rude and unprofessional. The truck wasn’t in good condition. Dents all over the place. Truck wasn’t full with gas from the beginning. Then I got over charged for it. I will not be recommending this facility at all to any of my colleagues or constituents.

Rating:

3.0

No comment

Rating:

5.0

Seemed all good.

Rating:

1.0

When I made the preservation three weeks ahead, I asked for a truck for two days as I was going to be moving two households. The clerk said he could only reserve me for one day but told me that after I pick up the truck, to call in to get an extension. So on my first moving day, I called to get the extension. U-Haul told me that they could not give me an extension as another family had the truck reserved on what would have been my second day. I had to unload the truck at 4am rather than my desired 10am just to get it back in time. Did not get to use the truck to move the second household. When I brought the truck back , there were no workers there as it was Easter Sunday. And there was no other family waiting to take the truck.

Rating:

5.0

N/A

Rating:

5.0

Did a nice job of helping me return and get on down the road quickly!

Rating:

3.0

Drop off was quick, although I would have liked a receipt, because I received a text a few days after we dropped of asking us to confirm we would be dropping off. Again this goes to a computer system, proper record keeping would avoid causing undo stress and the "there are no units available". This seems to be a systemic issue, not at the locations, but rather they system lacks. It is frustrating both for the consumer and the employee leading to inability to adequately help customers, which leads to frustrated customers and their expression of that frustration on employees, which defeats moral.

Rating:

5.0

Everything went will with the drop off, a quick process and friendly staff.

Rating:

5.0

nice

Rating:

5.0

My only complaint is that the odometer reading at pickup was slightly higher than what was on the rental agreement. This wouldn't have made much of a difference at the end of the day, but just wanted you to know, it was off by more than a mile.

Rating:

2.0

When I got there, two uhaul reps were at the counter, each at a station. One helping a customer. The other I wasn’t sure if he knew I was there bc there was a shelf stacked with merch between him and me. After a few min I walked around to him and asked if he was able to help me. He looked up from his phone and said no, he will, pointing to his coworker who was helping the other customer. I waited my turn. When he was done with them, he asked if he could help, pulled up my name on the computer. Then he looked at his phone and said oh, hang on let me check something. He disappeared for 5-10 min. I think he’s out looking for my van.another employee comes in and helps 2 other customers in the time I wait. Then my guy comes back in with a bag of Wendy’s food, and drink. It’s cool, people need to eat, but he then looks me dead in the eye and says “have you been helped?” This visit made me feel as if I was in the twilight zone.

Rating:

5.0

Great customer service. The guys work so hard and need some help!

Rating:

5.0

UHaul employees were very courteous and helpful!

Rating:

4.0

I pre paid 30 miles. I used less than 20 miles. Got charged 30 miles!

Rating:

3.0

Checkout was fast but drop off is slow!!!!

Rating:

5.0

Brian services was excellent

Rating:

1.0

Shit was expensive asf when it says $19.95 for a truck & paid well over $100, shoulda went to Menards….

Rating:

5.0

Communication was excellent and the installtion was completed in a timely manner.

Rating:

5.0

Always a pleasure doing business at that place

Rating:

5.0

George was great to work with, even got me in a day early.

Rating:

5.0

The man who helped us set up storage and rental truck was outstanding! He explained everything perfectly and was always professional.

Rating:

5.0

Always great customer service at this location!

Rating:

4.0

Window opener broken

Rating:

5.0

Very easy to pick-up and drop-off equipment. Employees nice and polite.

Rating:

5.0

Your service has always been top notch. Thank you

Rating:

5.0

Great customer service here but secondary reservation due to issues with the first hail rental attempt.

Rating:

2.0

Don't force me to make a drop off location. Also come up with closer drop off locations to my destination

Rating:

3.0

Not all van doors would lock.

Rating:

5.0

Customer service was excellent

Rating:

4.0

There should always be someone in the lobby or have some way to see if someone is waiting in the lobby. After 5 minutes I went out to get someone. But they were very nice and professional

Rating:

4.0

The location was great for what we needed. However, the truck we were given was extremely dirty in the cab and on the outside. We had to wash the mirrors and windshield on our own before we left the lot so we could see. There were several others that were clean, so I'm not sure why we were given the dirtiest one on the lot. The gas tank was not full, but we were expected to return it full - which we did.

Rating:

1.0

I was on lively evicted and then had to deal with an unethical situation with U-Haul. Even up to the president was a disappointment beyond words. Will never recommend or go with U-Haul ever again.

Rating:

3.0

They told me I did not need a receipt for the return. I insisted that I get a receipt and the rep seem to be upset that I was requesting such.

Rating:

2.0

Poor customer service. I try to bought a key lock and they were not accepting cash at time. I scheduled my truck pick up for 9:30 am and someone came after me and they gave them my booked truck to the other customers.

Rating:

4.0

We were satisfied

Rating:

5.0

Trailer latch was rusted but manageable,

Rating:

5.0

No comments needed

Rating:

5.0

Easy to use. Friendly. Truck prepared and ready to go.

Rating:

5.0

Great friendly service!

Rating:

5.0

The mirrors on the unit were unable to be adjusted

Rating:

2.0

Make sure your vehicles are safe to drive as I experienced way too many risks with the vehicle I was issued and I am very unsatisfied because of it.

Rating:

5.0

All the guys did an amazing job! Pleased with the service I was given

Rating:

5.0

The staff at Maplewood U-Haul was amazing. They were very patient with my questions and extremely helpful in getting us in to the storage unit, returning of the trailer, and emptying and vacating the unit. Very good service.

Rating:

2.0

Poor customer service, they don’t know nothing and acting like they knows

Rating:

1.0

Customer service was very poor, but vehicle was clean

Rating:

5.0

The trailer was in good shape and ready to go! Pulled it 500 miles.I stopped at another location 5 miles away first and they didn’t have any and they said that the closest one was 100 miles away! Maplewood location had five! Thank you

Rating:

5.0

Always great service

Rating:

5.0

Cleared up a misunderstanding i had, very nice

Rating:

2.0

The rental we got had check engine light on and was for sure crashed before we got it. The passenger side mirror was missing and it smelt like weed in the truck. We even found pieces of buds on the seats. It wouldn’t go over 40 mph without shaking and making a bunch of noise. I thought it was going to break down on me.

Rating:

5.0

Excellent excellent help we had to make some late last minute changes but we had excellent help thank you so much Karen

Rating:

5.0

Have rags/towels available to wipe dew off of truck windows and mirrors. The aerosol spray didn’t cut it.

Rating:

1.0

Very horrible service as upon arrival i had an appointment and was called and told they the truck I needed was not in so they put me in a bigger truck for the same price however the truck was cold frozen I had to sit and let it warm I had to get the truck from behind the building myself as I thought they were suppose to pull the truck up in the front of the building. I removed the window sign myself as I allowed the truck to warm up. And the service I received was rushed. Very disappointing.

Rating:

5.0

Great customer service, clean well maintained vehicles, I’ve never had a bad experience with this U-Haul location, it’s not the closest to my house but it’s the location I always prefer to go to. This location was recommended to me by a friend a few years ago and it’s the only U-Haul location I go to.

Rating:

5.0

Install good. Smell of cigarette smoke in car - likely came from outside it not in - but notable.

Rating:

4.0

Wasn’t there long. The customer service rep was super friendly and helpful. But the location wasn’t easy to get to. And once again changed (further away) from the location originally reserved.

Rating:

1.0

I have rented and had storage with these people for tha past 6 months. I was told that I would get partial payment back for my storage unit, didn’t happen and I need that money. I was also told by owner that upon renting the U-Haul which I had a deposition that I could pay cash. They denied me when I went in. I want my account credit back half of December for storage rental and some compensate for being lied to. I will make this public if it does not happen!

Rating:

5.0

Great service

Rating:

1.0

The people were wonderful and super helpful, but I will never recommend U-Haul to another person looking for short term storage. I paid for a full month 2days before I moved out. I talked to the office and U-Haul's policy is to NOT REFUND ANYTHING. Absolutely ridiculous that I paid for a month and moved out a few days later with no prorated rate. Never again.

Rating:

5.0

Bryant was so helpful and patient throughout the entire process. He is a great staff member and made check in super easy!!

Rating:

2.0

First off, my first truck was dirty, still had someone else's garbage left behind, my second truck had a leak and it was raining so my belongings got wet and last but not least, my storage was not what I requested - I received the smallest unit you had for my one bedroom apartment which let me having to find additional places to store the rest of my belongings - 2 separate places. Placed a call to HQ and no one has followed up. Additionally, I was just charged 200.00 for a truck that was 30.00 plus mileage - I only went from St Paul to Bloomington and back. I would like someone to follow up.

Rating:

5.0

They were very helpful. Just one thing, I understand that it's winter and it's hard to keep up with the snow but the ice in front of the door of the storage is awful. Please put salt or sand down. I made several trips back there and I couldn't stand on it to get my things in the car. Just letting you know. Overall excellent.

Rating:

3.0

Not pleased by the fact that my access was denied at a time when I needed to get to my storage items and had help with me to facilitate moving items. Being denied access was inconvenient, embarrassing and very annoying since my payments were received and cashed. What I can only assume was a clerical/recording error that prompted my denial of access, and required me to come to the facility to prove I had NOT authorized closing my account. George Thompson, St. Paul, MN

Rating:

4.0

Everyone from start to finish was very pleasant

Rating:

5.0

We needed short term storage until we could move into our townhouse. Uhaul gave us a one month free option when we rented the truck.

Rating:

4.0

Staff was excellent I’m very very happy with my visit ! All staff was amazing !

Rating:

1.0

Absolute cluster of terrible to non-existent customer service. They gave me the wrong lock for my "free" month of storage only to return three days before checkout to find other locks on my locker and no one had a key! It took me calling every single uhaul number in existence to get a hold of the marketing company executive assistant who helped me find a way to get their lock off because not one other person gave any kind of a s*** and were not shy to tell you. The marketing company president and gm of the location never even turned up. I will continue to get my experience shared to corporate quality control.

Rating:

2.0

Dirty and you can just pull the "secure doors" open by hand.

Rating:

5.0

I was very pleased with how clean the facility always was. The first couple of years I wasn’t impressed with the customer service. You could be in the office and the workers would act like they didn’t see you till they wanted to. When working with people an acknowledgment goes along way. The last couple days of cleaning out my unit I dealt with 2 of the workers there. Both were very helpful and nice. One of the gentlemen came off of his break and helped me check out when I had questions about one of the online checkout steps. He then checked me out right in the office. Threw conversation I found out he was the manager and the old staff was no longer there. With the new staff I would totally recommend this facility 100 percent.

Rating:

5.0

The manager at this location is extremely knowledgeable and most of all, polite and helpful.

Rating:

5.0

I have used storages for many years. All of my interactions with the manager and various staff at this location have been very respectful and courteous. Other than the occasional delays due to staffing restraints, they managed to promptly resolve any issue or concern I may have had. The current manager and staff were responsive and they seem to be very dedicated and hard workers, Overall, my experience was very good to excellent. I will continue to do business here and would recommend them to family and friends. Thank you folks and best regards. -Jonathan

Rating:

5.0

Matt runs a good facility has a good staff and demonstrates professionalism and is very customer oriented. I highly recommend this UHaul storage facility. It is the best one I have ever utilized.

Rating:

5.0

Great customer service. Good pricing and deals.

Rating:

5.0

Great customer service

Rating:

5.0

Staff was always helpful and efficient!

Rating:

5.0

This was the best service ever

Rating:

2.0

They called me a week ago, just a few days after I got the unit, and asked if I'd moved out. I asked why they'd assume that and the guy said, "because there's only this round thing left in your unit". Just days after renting the $129 space, the uhaul employees opened my rented space!! I just can't believe it. NOW to the best part. The monthly rental was effectively ended abruptly by uhaul as soon as that Wagon Wheel Chandelier has been moved out. I received half a month and they sent me a move out receipt THAT I DIDN'T AUTHORIZE.

Rating:

5.0

Every one was extremely helpful and professional and courteous my only issue it’s it’s sometimes hard to talk to somebody on the phone but I know everybody’s very busy and not sitting around doing nothing.

Rating:

4.0

Make sure all staff are trained so they can work efficiently with the customers. They were friendly but frustrated themselves that they did not always know what to do and had to call the manager that was working from home.

Rating:

5.0

This location was dealing with a few issues when we arrived, and they still gave us the best customer service and made sure we could get our stuff unloaded and we’re very friendly and helpful despite the problems they had been dealing with previously

Rating:

5.0

I never had to use a store for my personal belongings before,but if I ever had to again “U Haul” will be the first Storage Facility I’ll choose!

Rating:

2.0

As soon as I dropped my insurance my unit was all of a sudden after a yr of storing my things was infested with mice. I had to throw away my $1000 mattress that I only had for 3 months before I had to store it. The manager was very rude when I told her about that.

Rating:

5.0

Much better now that it’s under new management.

Rating:

5.0

The manager Wendy was very helpful, as well as professional! She helped me so much after a problem in a very specific way that I will definitely do business with this particular store again! I would very highly recommend this particular U-Haul at 2242 White Bear Ave in Maplewood, MN for all your moving needs like the following: storage unit rental, truck rental, supplies such as boxes, and moving labor help.

Rating:

3.0

I stopped by on February 3, 2021, the purpose of my visit was to rent the adjacent unit. My experience with the young lady Ronai (excuse the spelling) was not pleasant. She was borderline rude and condescending. I did not appreciate the way she spoke to me, as her elder I felt she lacked respect not only for the job but for me as a consumer. I rarely feel the need to send negative feedback, I get it when someone is having an off day, but in this instance, my observation was that this behavior was not a one-time occurrence. However, I do feel that Ronai has the potential to be an awesome young lady and future leader if only she learns not to have such open and obvious contempt for those around her. Thank you, PMFO

Rating:

5.0

Professional in their attitude

Rating:

2.0

I got charged $20 because the app didn't work for picking up my location when I went to drop the van off. I even called after hours and no one responded. Also got charged $20 for $5 worth of gas. I was too exhausted to fill up the minimal amount as I had worked all day and had a finite amount of time to move heavy and many items only to do it all again the next day. Uhaul shouldn’t expect renters to refill tanks. Or at least penalize them terribly when they can’t. The space is also too small for 195.00 a month . When I checked in the clerk only gave me the rental vehicle and didn’t notice I was renting a space. I am severely disappointed.

Rating:

5.0

At 1:30 I realized I needed more “room” for my move. Within 30 mins I had left, rented a truck and was back home loading it. Then, the next day I was able to unload the truck into the storage area. Clean, convenient and well maintained. Thank you for solving my moving issues on the fly!

Rating:

5.0

Great storage easy reasonable convenient and safe and helpful

Rating:

3.0

Only had one item. Would have been nice to be informed ahead of time about having to use there “special” locks bc I wanted to use my own for my one item. Too much hassle for me

Rating:

2.0

Confusing service with uhaul. Kept getting sent to different locations. None of their staff was not trained on how to remove our trailer at final stop. My driver had to show him how to do this, and then do it himself. Very odd. Obviously, need to be trained on your equipment. Told me I was at the wrong location. Had me call my insurance agent, then lost all the info. Manager had her put down a fake insurance policy number. Very unorganized, but very friendly. Need training on their equipment. Not professional at all there. Talking about getting high before work. Manager eating while talking at the desk. They all said things, I would not allow in my business. Including the manager. Staff needs to be trained on being professional and organized. We were surprised to find that at Uhaul.

Rating:

2.0

Horrible experience there were rats and cockroaches. A homeless person living there and the manager is absolutely horrible would not suggest using this facility.

Rating:

5.0

Just had problem getting through on the phone.

Rating:

1.0

The manager at the Maplewood location was very unprofessional and unfriendly.

Rating:

2.0

The rates are FAR too expensive. $150 for the smallest unit. The facility had a dead animal smell that was nauseating just to be inside.

Rating:

5.0

Very hard working staff

Rating:

5.0

I think the rental of space has become way too expensive. And there were mouse droppings in our rental unit. I had to put in Mouse Magic pouches to get rid of them.

Rating:

3.0

Door system was confusing and not explained at the beginning. Short staffed during busy days and had to wait in line for long periods of time.

Rating:

5.0

Jamie does a great job as the manager there

Rating:

5.0

Manager super nice ! No bugs or rodents in my stuff .yes expensive but it's worth it ...

Rating:

3.0

Awesome people

Rating:

5.0

They were very helpful...

Rating:

3.0

The manager was very helpful and understanding

Rating:

5.0

There were many mouse terds in the storage unit that I noticed when I was moving out. They did have traps in the unit.

Rating:

5.0

L0ved the staff and friendly service.

Rating:

5.0

It was fine and the people Treated as real good

Rating:

5.0

Uhaul is a great place. The owner was so understanding and sensitive to my situation. The workers were great to. I will use only Uhaul trucks and storage from now on. I recommend Uhaul to everyone.

Rating:

5.0

Each time I visit this store, I receive immediate assistance. Any concerns, etc. regarding a unit we rent are always taken care of. I highly recommend this location.

Rating:

5.0

People were very friendly

Rating:

4.0

employee was very knowledgeable r/t our service, however, more staff need at this location. waited over a half hour when picking up and returning.

Rating:

4.0

Maplewood U-Haul staff are great, but they are UNDERSTAFFED. Need more staff at the counter. HIRE MORE STAFF.

Rating:

3.0

NA

Rating:

5.0

The lady that delivered my uhaul box was unbelievable nice and helpful. I had some issues and I’m really grateful that she was the one delivering it, she was awesome!

Rating:

5.0

I had a great experience with a short-term storage rental at this facility. Thank you!

Rating:

5.0

Great people.

Rating:

5.0

The staff went out of their way to make everything easier for us. The manager was traffic and very helpful. Thank you for everything.

Rating:

5.0

Jamie is absolutely amazing. Her friendly demeanor and positive attitude made an otherwise painful experience a very good one. Jamie-I will always be grateful for you!

Rating:

5.0

Fantastic service both on the phone and in-person. Jamie was especially helpful and friendly!

Rating:

5.0

Great staff! Very helpful and informative!

Rating:

5.0

Very clean and easily accessible.

Rating:

5.0

The manager, Jamie, was amazing. She made sure I got my boxes when i needed them, even though it was short notice. Less stressful thanks to her.

Rating:

1.0

My U box was lost still not delivered, Was given a credit for a future use should have received refund for the poor service and the waste of my time. Again still have not received my U Box

Rating:

4.0

Keep doing what your doing.

Rating:

5.0

Very helpful staff

Rating:

5.0

Staff was very thoughtful helpful and friendly . storage unit very clean..no bad experience so far... employee made me feel safe.. showed me everything walked over to unit with me ..yes great experien

Rating:

4.0

The staff was nice, the facility was clean but my belongings were in there for less than a month & there was mice fesces all over my boxes. I was very disappointed.

Rating:

2.0

General manager Jamie Woody was very unprofessional.

Rating:

5.0

Staff were friendly and called me by first name that means a lot to me

Rating:

5.0

Very helpful, knowledgeable, and friendly staff. Storage facility was very clean and looks brand new. Like the security system and easy access card.

Rating:

2.0

Extremely understaffed - every time I was at the location it was at least a 1hr or longer process to pick-up a ubox or make a purchase etc. The staff was very helpful and knowledgeable

Rating:

5.0

None