Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was very pleased with U-,Haul in Mansfield. They were very courteous, the facilities are clean and well-kept, and the price was very reasonable...all was beyond my expectations. I will use this company in the future and tell my friends how great it is. Also, I am 81 ( my son did the driving) and they were patient with me...that means a lot. Thank you.
Joyce Presley
|
Overall Experience
Rating:
3.0
Staff were friendly but overworked and it was way too much for them to do. They had trucks lined up to the road and people coming in to do business. It took them a while to come out and let me into my unit because it had been double locked. They were even too busy to be able to go in from cleaning trucks and check me out after I cleaned out my unit. I had to call the next day(sunday) to ask that I be checked out if the unit. This is not the staff's fault it is management's fault for not staffing better.
Ryan Whisler
|
Overall Experience
Rating:
5.0
Why don’t I have my final receipt?
Michael Solon
Rating:
4.0
Customer did not leave a comment.
Aaron Samuels
Rating:
5.0
Customer did not leave a comment.
Ian Ball
Rating:
5.0
Customer did not leave a comment.
charles Arnholt
Rating:
3.0
Drop off was a pain. App didn't work. Website didn't work.
Michael Carpenter
Rating:
4.0
Customer did not leave a comment.
Karl Moore
Rating:
5.0
Customer did not leave a comment.
Eric Fisher
Rating:
5.0
Customer did not leave a comment.
La Rue Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Audrey Schmitt Carto
Rating:
5.0
Customer did not leave a comment.
SHANE SMITH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeff Black
Rating:
4.0
Customer did not leave a comment.
Jamie Carmon
|
Overall Experience
Rating:
5.0
Thanks for your patience, and kindness
patricia brown
Rating:
4.0
There was a considerable amount of mud along the sides, on top of the fenders, and tires were covered. I had to take it to a car wash. The inside had not been swept.
Mike Cyphart
Rating:
5.0
Customer did not leave a comment.
kevin humrichouser
Rating:
1.0
Customer did not leave a comment.
IGOR ARIAS-BARO
Rating:
5.0
Return lane needs staffed to direct return equipment
Karl Moore
Rating:
5.0
Nothing
Valerie Withers
Rating:
5.0
Your Customer Service is Tremendous! ALL of the wonderful Ladies we interacted with were just so polite, helpful, & understanding! I recommend they ALL get raises, particularly the Manager! She is a gem! Thank you for such a Hassle free day of moving day!!! Moving is stressful enough; yet your employees made it much less worrisome!!! Thank you Uhaul Mansfield Ohio!!
Jeanne Hergatt
Rating:
5.0
The truck I rented jerked all over the road and was leaking antifreeze
robert finley
Rating:
5.0
Customer did not leave a comment.
Jonah Popa
Rating:
5.0
Maybe a little better direction on where the truck was located. I was walking the aisles looking for my truck that was located at farthest point
JAMES REYNOLDS
Rating:
5.0
Customer did not leave a comment.
Bruce Schulte
Rating:
4.0
Signage for drop off states to remain in vehicle during business hours for inspection when this isn't the case. Had to go in to have them tell me I could go when no one showed up.
Holly Colosimo
Rating:
4.0
Very helpful
Matthew Walker
Rating:
5.0
Customer did not leave a comment.
Jason Ross
Rating:
5.0
Very professional at pickup and return of vehicle. Easy transaction and everything was explained that was relevant. I will use this location again and would recommend it to family and friends. Thanks for making life easier!
Robert Mcfarland
Rating:
5.0
I was stunned by how professional and careful my boxes were treated the entire journey, from Ohio to Wisconsin. Every step of the way I was kept informed about the status of my order. I would highly recommend UHaul -U-Box containers to anyone making a move.
Deb Maurer
Rating:
3.0
Customer did not leave a comment.
Melanie Brady
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Audrey Schmitt Cartl
Rating:
5.0
Customer did not leave a comment.
Michelle Monroe
Rating:
5.0
The employees was super friendly, super helpful & very professional. Everything was very clean & well organized
Cynthia Vanlandingham
Rating:
3.0
I understand maintenance on these trucks can cost quite a bit and you do need to make revenue but I found it quite frustrating that for my fiancé and I to move a mile in a 20” truck costs almost $100. I used to feel that UHAUL was the go to but after using your moving service I found some other ones that would have been more cost efficient. I hope that your company is okay, I’d love to see the prices go down.
Cari Lampe
Rating:
4.0
Customer did not leave a comment.
Jeffrey Smith
Rating:
5.0
Customer did not leave a comment.
Jonah Kigge
Rating:
5.0
Customer did not leave a comment.
Tiffany Howard
|
Overall Experience
Rating:
5.0
All good !!!
William Rouse
Rating:
5.0
Customer did not leave a comment.
Danielle Arnett
|
Overall Experience
Rating:
5.0
I have not received an email of my final copy costs yet
Charles Williams
Rating:
4.0
Customer did not leave a comment.
Josh Townsend
|
First Impressions
Rating:
5.0
Thank you for your service
Racshunda White
Rating:
2.0
Customer did not leave a comment.
Brent Vanvoorst
|
Overall Experience
Rating:
5.0
Very pleased
Joyce Elder
Rating:
5.0
I have two units very pleased
Joyce Elder
Rating:
5.0
Customer did not leave a comment.
Amanda Krebs
Rating:
5.0
Customer did not leave a comment.
Bridgette Hempleman
Rating:
5.0
Customer did not leave a comment.
RODRICK CRUTCHFIELD
|
Overall Experience
Rating:
3.0
The truck was dirty inside(back) and also missing the equipment I had added to my order. Also the online check in did not work so I had to go in the store which took longer than expected then had to wait for the truck to be cleaned and for them to add my blankets and dolly. One lady was very nice and got the truck cleaned promptly but the first lady I worked with told me I wasn’t able to add another driver after I checked out but the second one added another with no problem… A lot of confusion and waiting in line when I thought I’d be able to grab the truck without having human contact.overall they got what I needed done but I was late to meet my movers unfortunately. Also they never told me I needed to fold the blankets and I got charged when I dropped everything off… I hired movers so I wasn’t in the truck to read whatever “rules” were posted in there. I’d definitely recommend to let the customers know they’ll be charged if they don’t fold the blankets. That was an inconvenience.
Leigha Radcliffe
Rating:
5.0
Customer did not leave a comment.
Lisa Maglott
Rating:
5.0
My only complaint is that upon closing out my storage unit account when I removed my things on February 10, I was required to pay for February on January 21, which I did. I paid my account on time every month for almost three years and the cost went up $10.00 every year, and I was eventually paying over $200.00 a month. I was told when I secured the storage unit that whenever I ended it, that I would be pro-rated for the amount left over in a month. When I asked about that on February 10, not even half way into the month, I was told very rudely by some woman that was very rude from the beginning of the day when I even rented a truck from them as well, giving them even more money, that “we don’t pro-rate” and she walked away. No explanation, no giving me the chance to ask questions or look up my contract, nothing. She was a complete jerk from minute one of the day about everything. She shouldn’t be working for customers if that’s her personality or if she hates her job that much. I would recommend U-Haul overall highly, but this makes me reconsider that because she represents U-Haul and allows her to treat customers this way. That’s not ok and inexcusable.
Sommar Vrabel
|
Overall Experience
Rating:
5.0
Brittany and Hailey were very helpful.
Thomas Clark
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lori Starcher
Rating:
5.0
Customer did not leave a comment.
Brian Milne
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JENNIFER DAVIS
Rating:
5.0
Nothing! Haley was awesome!
Jason Kurtz
Rating:
5.0
Customer did not leave a comment.
William Bell
Rating:
3.0
Customer service at this location was absolutely horrible. I was given the keys to my rental and told to go find it in the parking lot and match the number on my keys to the number on the vehicle. The dolly that I rented was pushed to the front door and left for me to get and put in my rental vehicle. I wasn't ever explained or told anything at all about how to return my vehicle. When I came to return my rental in the middle of taking my pictures of the vehicle the website completely shut down and wouldn't even show my rental information to finish it so I had to call costumer service and have them finish my return. After it taking almost an hour to return my vehicle it caused alot of aggravation and stress making me not to ever want to rent from this company ever again. After completing my check in and walking outside to go find my vehicle the employee that did my check in was already outside and sitting in a company vehicle sitting with the other employee smoking together. When I got in my vehicle I had to personally remove the advertisement cardboard sign out of the window. I am very disappointed in the customer service I received and wasted so much of my time walking around the parking lot searching for my rental vehicle while your employees were sitting in a company truck smoking right outside the building watching me walk around for 20 minutes, and watched me load the company dolly in the vehicle. I am also not happy and unsatisfied with the email response I received after submitting my complaint. I probably won't ever rent or recommend this location.
Amanda Williams
Rating:
4.0
Being more put together with the paperwork process and actual pick up process. They didn't seem like they had things very together at 8am when I showed up to pickup my rental I had reserved online
Dakota Reeb
Rating:
5.0
Customer did not leave a comment.
Meghan Ransler
Rating:
1.0
Waiting for explanation of a $46.01 charge after turning unit in?
ron viers
Rating:
4.0
Customer did not leave a comment.
donna madden
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary Harris
Rating:
5.0
Customer did not leave a comment.
CHARLES BOWMAN
Rating:
4.0
The workers the day of January 27 were really helpful, attentive and knowledgeable. They made my experience very good during and after I returned the equipment the three people that I dealt with from beginning to end were excellent, respectable and friendly tin stars all the way across the board. Thank you.
Rose Pitts Williams
Rating:
5.0
The trailer lights didn't work when I turned my headlights on. The brake lights and turning signals worked, but the running lights did not illuminate when my headlights turned on. That was a safety concern for me as I traveling with my family for over one thousand miles, most of which was while driving at night.
Ryan LaChance
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER WATERER
Rating:
5.0
Customer did not leave a comment.
Michael Schmidt
Rating:
3.0
I had to spend the first 30 minutes of my time with the truck waiting for the ice to thaw off the windshield, then when I got to the location to load it, the latch on the back was stuck. I was already short on time due to the distance, amount of stuff that needed loaded & lack of help. When a truck is reserved, I would definitely recommend someone make sure it is ready to go. Not everyone has alot of time to deal with those issues.
Trisha Secrist
Rating:
5.0
Customer did not leave a comment.
Gary Cassady
Rating:
5.0
Should be allowed access 24 hours for the money we pay. We have access cards so every thing is monitored
Christopher Lefever
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Troy Wolf
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joseph Yugovich
Rating:
4.0
Customer did not leave a comment.
Taylor Sabo
Rating:
5.0
Customer did not leave a comment.
Sharon Rachel
Rating:
5.0
Clean mud from cargo area in van
Darren Long
Rating:
5.0
Customer did not leave a comment.
stephanie bogolis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TRAVON SLAUGHTER
Rating:
5.0
Move In went smoothly
douglas nowlin
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Elexcia Flowers
Rating:
5.0
Customer did not leave a comment.
Diane Carter
Rating:
5.0
Customer did not leave a comment.
Philip Mills
Rating:
5.0
Customer did not leave a comment.
GARRY GUZZO
Rating:
5.0
The online return process was difficult due to mobile phone location options not being accessible on the website /app.
Michael Fosnaugh
Rating:
5.0
Nothing
VALERIE GRAHAM
Rating:
5.0
Customer did not leave a comment.
MONTGOMERY TAYLOR
Rating:
5.0
Customer did not leave a comment.
jennifer vest
Rating:
3.0
The machine was clean, but drive very poorly. If you went over 25, the rnp would shoot all the way up and it was sounding like there was metal grinding really bad
Kayla Caudell
Rating:
5.0
Always an awesome experience at this location. I don't go or look anywhere else for moving and truck rental.
James Large
Rating:
4.0
Starting Mileage on my end receipt was not correct as per the picture I took prior to leaving location.
John Rencewicz
Rating:
4.0
Customer did not leave a comment.
Tarea Young
Rating:
3.0
Very rude an mean
Chuck Lawson
Rating:
4.0
The U-Haul app is SUPER SLOW. It shouldn't take several minutes to load. It wasn't an Internet connection either. Need to find a way to speed it up. In my opinion it's unacceptable.
CHARLES WILSON
Rating:
3.0
Rudeness
Chuck Lawson
Rating:
5.0
The young lady that helped me was outstanding and very helpful I appreciate dealing with her, thank you
Rick Denney
Rating:
4.0
He was very busy and said he would email receipt .
It Monday monring still did not get it.
Brian Wehry
Rating:
3.0
The young lady behind the counter was extremely nice and helpful. Very people oriented. I rented a trailer, picked it up at dark. The drivers side fender was damaged with a jagged edge. It had been marked and measured even. There was no jack to lift the tongue on a 12 ft. double axle trailer making it extremely heavy to lift from the ground alone for anyone, I am 67 so it was terrible. There was a young man, an employee who stood over by the door watching me struggle to get the trailer on my truck, he made no offer or attempt to help. Instead was just smoking a cigarette, pacing back and forth waiting for me to accomplish getting it hooked up, that took 3 attempts to lift it up. I pulled over to the entrance so the young lady could take a picture of the hookup to my truck like she said she needed to do. Thats when I was approached by the young man who had been watching and smoking. He said she had sent him out to take the picture for her. So he was fully aware that I needed to lift up and hookup that heavy trailer alone and chose to stay over by the building smoking and watching me wrestle that trailer. He did apologize for not helping but he knew exactly what I was doing and chose to not help even after saying he knew it was very heavy and didn’t understand why there was no jack on the trailer. Very unprofessional place to rent a trailer. I left with a strained back.
Don Thornton
Rating:
4.0
Customer did not leave a comment.
AARON SCHLABACH
Rating:
5.0
Excellent customer service .very friendly
Diane Carter
Rating:
3.0
Upon drop off of the truck I gave the keys to the woman behind the counter. No receipt was offered and I was called an hour layer with a woman saying the keys were lost and I needed to help them find the keys.
Sean Young
Rating:
3.0
The truck didn’t run. They would not give us another 26 ft. We could only get a 20 foot. We had this move scheduled for months. People took off work and came from out of state to help. I’m 67 years old and now I have to make several trips back to finish loading my belongs in my truck. It a 9 hour drive round trip. We will never use your company again.
Cindy Fontes
Rating:
5.0
Customer did not leave a comment.
myrna holzworth
Rating:
5.0
Customer did not leave a comment.
Richard West
Rating:
5.0
Customer did not leave a comment.
Gary Harris
Rating:
5.0
Customer did not leave a comment.
Nestor Nazario
Rating:
5.0
Customer did not leave a comment.
Anthony Midkiff
Rating:
5.0
one side light was out on trailer
Mark Welty
Rating:
4.0
I didn’t have furniture pads or both Dollie’s and I am still getting charged for them. Someone was supposed to call me back and never did
Destini Gottfried
Rating:
5.0
Customer did not leave a comment.
Melinda Tishue
Rating:
5.0
Katelyn was exceptional … give that girl a raise!!
Kevin Faircloth
Rating:
5.0
Was a great experience. Thank you
Spencer Bay
Rating:
5.0
Bc they haven't emailed me the receipt
Annakaye Bond
Rating:
5.0
Customer did not leave a comment.
Keith Vipperman
Rating:
5.0
Customer did not leave a comment.
Khalid Dari
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Connie Jackenheimer
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Ariana Zent
Rating:
5.0
Customer did not leave a comment.
Lisa Breece
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
phil walter
Rating:
5.0
Customer did not leave a comment.
Michael Murray
Rating:
5.0
Customer did not leave a comment.
James Williams
Rating:
5.0
I just love Hailey. She was so nice and she helped me out .
titania melton
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Tara Breinich
|
First Impressions
Rating:
5.0
Great help.
Laurie Yanda Byrd
|
First Impressions
Rating:
5.0
Great reuse of a building
LESLIE HARTINGS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ryan Kennard
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
jesse bolden
|
First Impressions
Rating:
5.0
We were treated very well, from beginning to end of our storing our belongings. Returning our Uhaul truck was also effortlessly smooth, thanks to the Mansfield Uhaual on Park Avenue West!
brenda lambert collins
|
First Impressions
Rating:
5.0
I will definitely use this facility again soon.
Victoria Hicks
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sarah Senokozlieff
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
katie tallman
|
Online Move In
Rating:
5.0
Everything is super clean and I love that everyone was super helpful with the truck and letting me get it early and then upgrading the storage unit size for me because I accidentally got one too small at first. I will definitely be recommending this place to everyone I know looking for a storage facility!
Ashley Schirtzinger
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kandi Moore
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Audra Coon
|
First Impressions
Rating:
5.0
The staff was extremely helpful and very kind knowledgeable
Anna Price
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Bryon Rudd
|
First Impressions
Rating:
5.0
Staff is always nice and friendly and very welcoming every since my very first time renting a u haul or storage this location is my absolute favorite and always book this location when need a u haul or Storage truck is always waiting and ready keep up the good work you guys never let me down !!!!
Olivea Brown
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Suzanna Jacques
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ronald powers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TONI BROOKS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lori Day
|
Overall Experience
Rating:
5.0
No problems here!!!
Mabel Wood
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paula Osborne
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christina Cox
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Keneesha Prince
|
First Impressions
Rating:
5.0
Thanks Hayley and all staff 8/16 & 8/17, everything was excellent from the beginning to the end despite minor hiccups staff were understanding and accommodating to me.
Jeffrey Stephenson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vincent Trautman
|
First Impressions
Rating:
5.0
Very well kept and safe facility. My items were kept indoors in a temperature controlled environment. My items were not altered in any way over the changing seasons. Helpful friendly staff I highly recommend this facility to keep your precious items.
Diana Rhea
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Larry Kaufman
|
Overall Experience
Rating:
5.0
Thank you
clifton wright
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
ISAAC DAVID
|
Overall Experience
Rating:
5.0
The employees we encountered were very friendly, courteous and knowledgeable. I would definitely recommend them and would use their storage facilities and their trucks again.
Patricia Harvey
|
First Impressions
Rating:
5.0
The staff was very helpful and personable. They provided me with excellent customer service! I had a smooth transition from truck rental to storage units.
TONI BROOKS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jacqueline Jones
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jack Hooks
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Doug Wilhelm
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lynn Mitchell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dawn Hacker
|
First Impressions
Rating:
1.0
This place is a rip off over charge and you have to wait before someone finally comes out to help you this is the worst storage facility in Mansfield,Ohio
Clarence Bair
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAKENDRA LANE
|
First Impressions
Rating:
5.0
For some reason I did not understand the whole log in or you set off an alarm thing, but I figured it out quickly! I may have missed it in the automated messages but needs to be more clear about how to log in and what happens if you don’t.
Whole facility looked great and no strange smells. The person who does your cleaning/maintenance does a great job!!!!!
Matthew Dupree
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
jameal jones
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stacey Bordy
|
First Impressions
Rating:
4.0
Keep up the good work ☺️
Lynn Porter
|
Overall Experience
Rating:
5.0
The facility was very clean. Staff was very helpful. Haley is so awesome! Love how she was so attentive to my needs. It was great having her assist, especially with my big move out of state. She made this portion of the process comfortable and very easy to do. Thanks to the entire staff, and a special thank you to Haley.
terri fortson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DEVIN ROBERTS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stacey Warner
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daniel Barber
|
Overall Experience
Rating:
4.0
Website was glitchy at move in.
Chris Stevens
|
Online Move In
Rating:
5.0
Nice people, pleasant and helpful
DEBRA VARNER
|
First Impressions
Rating:
4.0
We were actually missing the large speakers that went with the stereo system. The stereo system box had been damaged by mice as well. The rodent box was empty.
Cathy Blamer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joyce Elder
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ernest Zissa
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TRACY RANDALL
|
Overall Experience
Rating:
5.0
I was very please with this facility, would definitely use again if i need to in this area
Brian Warren
|
Overall Experience
Rating:
5.0
Great place to safely store your items
Tammy Milne
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharon Schoolcraft
|
First Impressions
Rating:
5.0
Haley and her crew run a very clean and accommodating facility. They are all very, very pleasant to do business with…!!
Highly recommend their services to any and all!!
WILLIAM E SHAFER
|
Overall Experience
Rating:
1.0
Absolutely THE WORST CUSTOMER SERVICE EVER!!! I CALLED FOR MONTHS EVERYDAT TO SPEAK TO DAN THE HEAD GUY AND APPARENTLY ACCORDING TO his staff he's only in until 10am at the latest and he wasn't there anytime I called or showed up in person. They never cleaned my unit and then accidentally locked me out multiple times by mistake, how I'll never understand. They are by far the ABSOLUTE WORST PLACE EVER!!!!
Joseph Beatty
|
Overall Experience
Rating:
5.0
Made an adjustment to my final bill to help lower the bill which I took by complete amazement cause it lowered my bill 50 bucks . Seening how I was the one who was a month late they were more then helpful and actually look out for their customer instead pf their wallet! Doesn't happen often these days ! Thanks again you have a definite return customers should I ever haul or storage anything in the future ... by the looks of it.... it'll be soon !
RYAN BOICE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ladarrious Richardson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joseph Clark
|
Overall Experience
Rating:
5.0
I always choose this uhaul on park Ave great service I love them at this location it’s the u Haul on 1140 park Ave I will recommend everyone!!!!
WILLIAM MILLER
|
First Impressions
Rating:
4.0
A few details regarding unloading were not told to us initially. The cleaning person told us once we pulled up to unload that we could have used the garage which was not a big deal, it was a nice day and how to swipe the card or code and where after hours.
kim zaborniak
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBERT MCGUIRE
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Irene Light
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Aveona Hatten
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nakyra Petty
|
First Impressions
Rating:
5.0
Terrific
Roxie Gordon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela Kerby
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Aveona Hatten
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JEFFREY A Schaade
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
YAN LIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Spellman
|
Overall Experience
Rating:
5.0
will be back - excellent facility and friendly / helpful staff
SEAN HACKER
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Troy Jeffries
|
Overall Experience
Rating:
5.0
Storage unit was easily accessible. I love the climate control. If I ever need another storage unit, I will return. I will also recommend U-Haul to any of my friends and family.
irene carmichael
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Andrew Miller
|
Overall Experience
Rating:
4.0
My only complaint was the post in the middle of the unit I had. Made it very inconvenient to move stuff around unit #1066.
Jody Orewiler
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Catalyst Life Services
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debra Campbell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristina Hopson
|
First Impressions
Rating:
5.0
The staff was very friendly . I was informed by the staff thoroughly concerning my storage. It actually was good to see a staff that knew their job, very friendly, and willing to help in any way they could. My experience with the staff was excellent. You could see that they enjoyed what they were doing! Storage areas were very clean. Easy access and convenience for everything I needed.
terri fortson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brittnee Lambert
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elizabeth Massa
|
Online Move In
Rating:
5.0
My time was limited due to working in Columbus but staying in Mansfield so I appreciate how quick, efficient and nice the staff was at this location.
NANCY WADE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KELSEY STONE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janndelle Domingo
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Chantil Eyerly
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
steve wilt
|
Overall Experience
Rating:
5.0
The person who helped me was friendly and very knowledgeable, as well as helpful. I was impressed with her and the facility. I would definitely recommend this facility to others.
Bambi Couch
|
First Impressions
Rating:
5.0
Super easy, facility is very clean, free use of loading carts makes hauling boxes to your inside storage unit a breeze.
Deborah Willcox
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kayla Thomas
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dawn Schaade
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANDY CARSON
|
First Impressions
Rating:
1.0
Very rude we were baracaded into the facility by police for falling asleep there 2 nights because we were exhausted moving a full house with just two people.They called the police on us because we were there at the facilities stupid weird hours.Apparently if you show up early in the morning and late in the evening bc we work 3rd shift then your using drugs and living at the storage place.We cannot help we had so much stuff and no help till the weekend.So I guess your not aloud to rest between moving your home or take a break or have your child with you.So if you want hassled and bothered by the police for moving homes then this is your place.
Daron Wiseman
|
Overall Experience
Rating:
5.0
Was a pleasure renting a storage unit from them the best service I had from a storage unit place.
natichia herndon
|
Overall Experience
Rating:
5.0
Very clean. Very friendly staff. I felt that my stuff was safe and secure.
Denise Esterline
|
Overall Experience
Rating:
4.0
This costs way too much
Nikki Rife
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lynn Mitchell
|
First Impressions
Rating:
2.0
My bill was automatically withdrawn the same day i was leaving my unit. I tried to get a refund on the amount since I had paid for a full month, and wasn't even there a full day. I was rudely told no by location staff, and the support team. I have since filed a bank dispute on the charge, but this practice makes me very wary of Uhaul.
Colton Conley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeffrey Luce
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
steve wilt
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
HASAN HILL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Beverly Williams
|
First Impressions
Rating:
5.0
I have been to many storage units to make deliveries as part of my job, and I have to say that this was hands down the nicest facility I’ve ever seen. The facility was spotlessly clean, and nice amenities were provided, such as indoor loading/unloading bays and carts to move your items. I have 100% peace of mind that my items will be safe and secure at this facility. Five stars.
Bryce Carroll
|
Online Move In
Rating:
5.0
My experience with my storage to my final move has been excellent. The staff and facility were awesome. They made my move stress free. I would highly recommend them to anyone!!!
Kim Adams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dane Durbin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Minkaileu Seaay
|
Overall Experience
Rating:
5.0
This place was great. The staff was always great. Even when I got into a bind and lost my income, they helped.
Jonathan Baker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRIS SWEET
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Debra Campbell
|
First Impressions
Rating:
5.0
We actually started our rental online and then went into the office to get an upgrade. We worked with Trevor and Angel mostly, although a third lady helped. Sorry, I forgot her name. Anyway. They were great in helping us. We haven’t moved in yet but that is next. Thanks
Melanie Asher
|
Online Move In
Rating:
5.0
If I need storage again this is the place I’ll go.
Michael Leibolt
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
laura jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
carol postema
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Peniamina Fiatoa
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Morgan Donohue
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian Warren
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jody Mess
|
Overall Experience
Rating:
4.0
Love the set up and lay out.
Fayette Battle
|
First Impressions
Rating:
5.0
Leaving my precious family items in your facility i rested well , assured my stuff was safe and secure . Thank you for being there for me .
carol mcdonald
|
Overall Experience
Rating:
5.0
The staff were very friendly!
mercury service
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elizabeth Fabro
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TYLER BLAND
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tim mattoni
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ralph Opitz
|
First Impressions
Rating:
4.0
Storage space is to small for the price
CATHERINE PRESTON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christian Pascarella
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Canon Lykins
|
Overall Experience
Rating:
5.0
She was simply an angel who helped me very easily.
Joseph Beatty
|
First Impressions
Rating:
1.0
I won't recommend because I payed my month rental on June 25th, then 5 days later I moved out of the unit and was told youdont give any refund. You are well known make plenty of money from over pricing your units. Then your don't refund, that is just wrong. I'm a senior citizen and could have use that money. God still loves you.
Glennda Villinger
|
Overall Experience
Rating:
5.0
Very clean, well lit and wonderful employees.
RICHARD ETTEL
|
Overall Experience
Rating:
3.0
The bill was set up on automatic payments from day one. Or it should have been. I Received late notices for the next two consecutive billing cycles. Finally established automatic withdrawal. Then Yesterday when we arrived there was a red tag that said I was locked out for non payment. As it turns out we weren't locked out for non payment. The staff member said the unit was locked open. I guess we must not have closed it all the way before placing the lock on it. I do appreciate them locking the unit to protect my things but a phone call to alert me of the situation would have been appreciated. The staff was very nice and the units are clean and well climate controlled. If not for the hassle with getting automatic withdrawal set up I would have given 5 stars.
michelle amburgy
|
Overall Experience
Rating:
5.0
Management and front line staff were helpful throughout my experience. Uhaul at this location is the best. Thank You!
JZr
Julie Robinson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAURA DYE
|
Online Move In
Rating:
1.0
You need to evaluate your staff and maybe fire a few. Like she was soooo rude and just looked like she hated life and was getting annoyed with me asking questions. She also didn’t explain that the alarms would go off in the storage units if I didn’t put in my code and scared me! Customer service is so important to me and u need to hire friendlier helpful people. I will not be recommending your storage unit bc of bad customer service.
Heather Spencer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tanya Kaufman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Henry Knight
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Whitney anon
|
First Impressions
Rating:
5.0
I love the setup, climate control, and the security to keep my belongings safe.
Ronda Garris
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jonathan Bogolis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Riethie Hunt
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dayjon Harris
|
Online Move In
Rating:
5.0
Feel very secure on having personal belongings stored there
Christopher Lefever
|
Online Move In
Rating:
5.0
Everything taken care of very quickly. Prices are very reasonable
I would def recommend UHaul.
Sarah Earhart
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mercedes Vaughn
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RANDY CROSS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia Wadley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AARON DOWNS
|
First Impressions
Rating:
4.0
The service I was provided with was above and beyond my expectations.
BRUCE BOND
|
Overall Experience
Rating:
5.0
The only down side was : There was no pro-rate, and I could not get a refund for my early exit and I still had to pay for the whole month. Deb
Debra Such
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
April Craig
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KELSEY STONE
|
First Impressions
Rating:
5.0
Greatly appreciated!
Robert Muhammad
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
George Novacic
|
Overall Experience
Rating:
5.0
Everyone was extremely nice and I was able to get my move done and storage unit filled in one day. Very much appreciated.
Riethie Hunt
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kristie Kempton
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Elexcia Flowers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Burns
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
BO STAGE
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
raven beasley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christopher Garcia
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elexcia Flowers
|
First Impressions
Rating:
5.0
Trevor took care of my needs in a timely fashion.
paul manlet
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christdon Murray
|
Overall Experience
Rating:
5.0
Great people set everything up! Quick and easy
Alicia Gingrich
|
Overall Experience
Rating:
5.0
love that its inside
Suzianne Stinehelfer
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
marlin leonard
|
First Impressions
Rating:
5.0
I can truly say that the staff made my move in experience very smoothl, was very helpful and courteous and I would definitely would recommend this facility to anyone.
Beverly Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary Huckaby
|
Overall Experience
Rating:
5.0
That Should give you storage units up front first
Toron Mason
|
Overall Experience
Rating:
5.0
I had a great experience with this facility. Staff was very professional and very helpful. If you ever in the need of a storage facility, you should start here. Clean, safe, secure.
Carlos Cotto
|
Overall Experience
Rating:
5.0
Best price in town!
Nicole Traxler
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
cecil wyrick
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Gina Thomas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
karla lane
|
First Impressions
Rating:
5.0
The only issue is the storage had a line of poison right in the entrance when we were trying to pack our unit up and it was slippery and extremely awful smelling.
Brittany Keim
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Independent Living Center
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
donna madden
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joseph Coons
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MIKE BARR
|
Online Move In
Rating:
5.0
Very helpful staff
Chad Fisher
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Angel Ortiz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Megan Durnan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kimberly Viers
|
First Impressions
Rating:
5.0
An awesome bunch of young up and comers. Great customer service and very nice facility.
Philip Osborn
|
Overall Experience
Rating:
3.0
I would recommend only to those who could afford the monthly charge. The charges are to much for the size of the units. Everything else was good.
Jeanette Lindsay
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph Coons
|
First Impressions
Rating:
5.0
Good location. Great service
India Feagin
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Susie Mages
|
First Impressions
Rating:
5.0
Friendly, knowledgeable and professional staff.
RICHARD ETTEL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Barbara backensto
|
First Impressions
Rating:
3.0
the employee was supposed to set my account up for 25 hrs access i ended up sitting in parking lot for couple hours with 900 miles to travel the next day cause he didn't and I had to wait till the next morning
BILLY HARRISON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Beverly Williams
|
First Impressions
Rating:
5.0
This was a great stroage unit and was what my son needed for his merchandise till he needed them. Thank you
Larry Hobart
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charlie Goddard
|
First Impressions
Rating:
5.0
Haley was efficient and she saved me money with options. She is fast and friendly!!
Alicia Gingrich
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lashunda Jones
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Philip Osborn
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elric Ragoczy
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Michael Barr
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
BETH DELANEY
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
RODRICK CRUTCHFIELD
|
First Impressions
Rating:
5.0
The only complaint was vague explanation of how to use storage entrance after hours. Not only did I have to figure it out but as I was unloading I had to explain to 6 other people coming in and out.
Phyllis Fouts
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gary Brown
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mohammad Hamid
|
First Impressions
Rating:
4.0
Very nice helpful staff
Lynn Porter
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEVE WILLIAMS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Velma Bond
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth Laughbaum
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
paul manlet
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tiffany Bilger
|
Overall Experience
Rating:
3.0
The storage unit we were given had a giant pole in the middle of it. My husband asked for a new one and the woman at the counter was rude to him about it.
rachel snider
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Princess Bradley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Latoya Doll
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ebony Davis
|
Online Move In
Rating:
5.0
Would love if the online system allowed you to select your unit at time of rental and the website in general could stand to be more user friendly.
Carrie Dyer
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Gina Thomas
|
First Impressions
Rating:
5.0
Haley is a superior and professional asset to your company. For many years I was an executive for a fortune 100 company. Rarely have I I had the privilege to work with someone as proficient as Haley. In fact if I still worked I would hire her and provide her with multiple management opportunities and a monetary compensation package. Thank you HALEY !!!
I also want to thank Logan for his help.
Philip Gebbie
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jody Lucas
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
adam hitchins
|
First Impressions
Rating:
5.0
Everything was very neat and nice. Very friendly staff and the best experience I have had at a storage facility. The pull in garage to load and unload is very nice!
BRANDY ENLOW
|
Overall Experience
Rating:
4.0
Very good
Edward Small
|
First Impressions
Rating:
5.0
The staff was very very nice and helpful. Everything went well with moving in and getting organized there
Elizabeth Hatchel
|
First Impressions
Rating:
1.0
Uhaul wasn’t ready when went to pick it up. Had to drive an extra 30 miles to pick up one. Picking up truck staff was friendly. When returning truck in 1140 Park Ave West, Mansfield Ohio the staff wasn’t friendly. We were not given any instructions on how to use the storage unit. Wasn’t told we had to buy a lock for the unit. Staff seemed more concerned about going home.
Velma Bond
|
First Impressions
Rating:
5.0
Get there early they are busy
Dennis Rohwer
|
First Impressions
Rating:
5.0
Everything went smoothly. People at desk were friendly.
Mary Barber
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Roy Allen Bauguess
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Pamela Costello
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tiffany Bilger
|
First Impressions
Rating:
5.0
Great customer service!!!
Betty Rankin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jimmie miller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLIAM WESTLAKE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kathy gee
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tim ofsmiss
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tiffany Jackson
|
Overall Experience
Rating:
5.0
The lady was excellent in answering all our questions and helpful in helping us to decide what size and anything else we might need to haul our merchandise over to the storage container.
Larry Hobart
|
First Impressions
Rating:
5.0
The staff was extremely nice and helped me get my storage unit ready and always answered questions when I had them! Thank you for the opportunity to rent one of your units! Benita
Beanita Oldaker
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Vanessa Hayes
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jessica Therrien
|
Overall Experience
Rating:
5.0
I started at the Cheyenne, WY facility and it provided an excellent experience. So when I arrived in Mansfield, Ohio I used Uhaul here. It could not have been a better experience. The staff was great to work with.
Bruce Messer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donald Wake
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tonya bowersock
|
First Impressions
Rating:
5.0
Staff was very friendly and helpful.
Wesley Mottayaw
|
First Impressions
Rating:
5.0
The gentleman inside was very kind and helpful showing my partner and I where my unit was and how to access it. Love that it's indoors and temperature controlled. The 5x5 unit is the perfect size for what I need to store.
Lindsey Waggoner
|
Online Move In
Rating:
5.0
The staff at the Cheyenne and Mansfield, Ohio were both excellent to work with.
Bruce Messer
|
First Impressions
Rating:
3.0
I was paying almost $120/month for a 10x10 unit. I could have been paying $75-85 for 10x20s from other facilities in the area. The competitors were all rented out and I was moved into U-Haul before openings were available.
kent byrd
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lois Pitts
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Perry Bump
|
First Impressions
Rating:
5.0
They were very helpful and walk me through everything I needed to know and I hope I done everything okay I'll do better next time if not I thank you all so much
Bertha Mounts
|
First Impressions
Rating:
5.0
This is my favorite Uhaul. The staff are so kind and professional.
Draven Stackhouse
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kay Brandenburg
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angel Ortiz
|
First Impressions
Rating:
5.0
I am from PA and this team in Ontario Ohio WAS AMAZING
denise coulson
|
First Impressions
Rating:
5.0
just opened , so i do not have 24 hour access yet . But once I do. I think it will be great !