The store smelled, there was no gas in the truck,. The clerks had no clue what they were doing, and I was given several different costs by different people and charged incorrectly. After repeated efforts to try to explain why the charge was incorrect, and not getting through to the clerk I finally just gave up, I accepted the incorrect charge and left. I still haven't got my refund from the early return. I will not recommend this store. I am extremely disappointed and I will never use your service again.
Melissa YovannoCustomer Reviews for U-Haul Moving & Storage of Mandarin
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good service.
LAURA JAKUBAUSKAS | First ImpressionsExcellent customer service, no wait upon returning equipment. Have used this location numerous times and always have a good experience. You need the manager of this location to show Daytona how to do it the right way!
roger sulimirskipersonnel confirmed the front tires needed replaced
Derek HarlessDropped off after hours and super easy!
Christopher Clarknothing, it was a smooth and easy experience!
Renee RundeCan’t say enough starting with the truck rental in Montezuma Ga to the storage unit truck turn in spot on San Jose it was all above and beyond
martin Newcomb | Overall ExperienceSo helpful and knowledgeable. Made it easy and not intimidating
Kristen AnzaldoThe gentleman at the counter was very disgruntled with the amount of activity and was extremely overwhelmed. He did not stop complaining about the number of people coming on and his verbal expressions were unprofessional and made everyone around him uncomfortable. I think he should have a customer service and client relations refresher training.
Jiancarlo VillaGreat customer service here
Shamika JonesVery good
Trent CollinsThanks Bernard for my Uhaul experience.
Shamika Jones | First ImpressionsThe app didn't work as expected, had to go inside and process rental. That was OK when checking in but the line was long when I returned.
JOHN IRELANDVery helpful, attentive and professional staff at this location
KEN HARMSIt was my first time renting a trailer. Was smooth and fast.
Anvar YesmagambetovNothing
Dan BrugmanThe owner and employees made the check in and return process simple and easy. I will definitely be back to this location for my rental needs.
Ruen BeaneThe trucks could use some major maintenance. Alignment on truck I rented was off and made for a rough ride.
Michael BrookinsThat person that helped me was not friendly he was on the road side and not helpful
Don CottrellThe roof of the vehicle leaked when it rained. Not real bad, but had to let the couch dry before moving it in.
John TaulbeeNa
Erick Toro NolascoMr Bradley and crew treat me well and go out their way to help me out. Great location. My first choice!
Gary LayMr. Bradley is the BEST
DONALD ROBERTSI picked up a vehicle from the Jacksonville location on San Jose. To take it one way to the Melbourne store on Babcock Road. Melbourne to Jacksonville is 161 miles. I picked the vehicle up on Tuesday at 1:30 and return the vehicle on Wednesday at 5:30. The odometer read that I went 500 miles with the vehicle which is an impossibility. I’m explained that to the agent that’s checking in. The agent that I picked the vehicle up from Jacksonville we didn’t we did not check the odometer before I left. Call the other store in Jacksonville to explain to them that I could that went 500 miles with the vehicle. They stayed to me that whatever the odometer read, that’s what I would get charged. I know it’s my responsibility to check the odometer before I leave But there’s no way I went 500 miles from Jacksonville to Melbourne. No one on either side the Jacksonville office or the Mel office took my concern. Seriously they thought I was trying to not pay for the extra miles that I didn’t travel. This is very poor customer service.
Joel DorvilNot customer friendly at all
April WelchThe Staff is Great.. Professional, Friendly, Courteous. I ALWAYS Rent + Buy Moving Supplies from this U-Haul + Have been for over 15 years 😊
marta crespoI would recommend this location and Uhaul to a friend however, it should be noted, the truck I had felt as if it has not been maintained in some while. It gave quirky transmission issues like having to try multiple times to get it to go in gear which each time it did and drove fine until it didn't. I was unable to complete my move because the truck began making an absolutely horrible, frightening, blaring noise from under the truck when I would let off the gas. It was very scary, and I drove the truck straight back to Uhaul after consulting with Uhaul corporate via the 800 number. I called and reported the issue so Uhaul would not just give it to someone else. It was a freighting experience. But, I know vehicles are not perfect in the rental world and overall am still appreciative for the availability and close location.
Dana KOUREMETISGreat setup for drop off, very friendly and helpful
William DelgregoNot sure! Was only a drop-off.
June HyattGeneral manager sent a voicemail to my phone saying he was going to call the police if I didn’t give them the U-Haul back. Still have the voicemail and when the GM called us back he said it wasn’t him. Definitely never using U-Haul again lol
Amanda JiminezN/A good experience
Jeffery GinnWell managed location
Patrick WasdyekRep at store was awesome checking in and out
Clay LinnI prefer the Chevy/gmc vans over the ford but it was a nice van
Aidan WhiteAlways great service and helped me out in a pinch. A+ leadership here
Vincent FloyedMr. Bradley is to be commended for an Excellent facility. Stan Clymer
Stanley Clymer | Overall ExperienceExcellent service.
Cedomir SarkicStart back providing more gas in the uhauls to prevent your customers from spending a large some of money for not so great service! My uhaul needed an alignment bad which mad my trip very terrible! I will not be using uhaul again in the future as this was the last bad experience for me!
Tkera MasonIn & out with a trailer return in 5 minutes. This despite it being at open on a rainy miserable day.
Thomas SaxtonWas given a 25’ truck that drove like it was on square wheels. Most miserable 2 hour drive of my life. Employees at this location almost impossible to understand.
LEO RIZZOHave a bigger lot and some more parking spaces. Feels squished not much room.
Jessica LinderSeamless experience. Everything went perfectly.
Carla RothAll went and goes very well as usual. I am and will always be a loyal customer to this U-Haul Location!!! 🙂👍
TERRY DURANTTeach certain members of staff how to deal with customers - specifically explaining why TWO telephone numbers are required when many people only have one - a cellphone doubling as a house phone.
david fyfeThe elevator went down and it took a door or more to repair it.
JAMES OPRY | Overall Experience.
Larry LydayI have been to other U-Haul locations. This location is superior to any other I've been to before. Everyone there was extremely friendly, professional and most helpful. I appreciate it there giving me options and helping me make my choice of your services, products. This particular store is far above average it is definitely a five-star store
Tony DiMaioYour employee "William" is rude. When I came to rent a trailer today, he gave me lip for not having reserved a trailer prior to coming in. I think he needs customer service training.
BRAD FARMERBernard and his team were excellent fast service great experience Thank you!
Todd MajorVery clean but unfriendly people working on that Sunday afternoon. Everyone waiting for the other to work. But picking up the truck was easy as always with U-Haul.
Melissa ThomasI was not able to return my truck and trailer separately. It should be possible to split the reservation and return in parts. It cause an extreme inconvenience.
Wyatt Bergthe Uhaul App is essentially unusable. I have tried on two separate rentals to use it for checking in the trailer and it will not work. The app also took 5 iterations to submit the flat tire I had on the 1st day. It repeatedly stops taking info, backing out to the main dashboard and not retaining already entered data. Extremely frustrating!!
Gerard RyanHonestly this is the best location . My truck is in the shop so I’ve had to rent trucks for the last 3 weeks. This location (San Jose) I’ve had zero issues . In and out . Left my hitch on the truck and my coffee . Manager made sure I got both back. Definitely recommend
Richardo PersaudExtremely helpful and professional. Highly recommended!
Jennifer Lane | Overall ExperienceNo parking to load and unload at storage ramps. All u-haul trucks parked in the loading spaces
judy terrazas | Overall ExperienceFirst off we had to go about 10-12 miles out of our way to pick up the truck (location changed by Uhaul the day before the scheduled pickup) Rude customer service at the Mandarin location. The truck ended up having a big water leak thru the roof. Unfortunately we had already loaded the truck 3/4 full when the rain started. Did not notice the gash in the roof until too late. The only good thing was that the repairman showed up about 90 minutes after we called and he was very nice and competent. We will be claiming damage to a box spring and mattress that caught the water coming in.
Jonathan Mireles MIRELESAll went well.
Radford MurphyThe employees there were helpful and friendly always
Alan Mccullough | Overall ExperienceBernard is the best: very professional & helpful throughout the process
Joseph C Rebuck | Overall ExperienceVery professional and polite
SHARLTEEN CORNEY | First ImpressionsNeed to get that elevator fixed
Mark Wooden | Overall ExperienceI found the owners and staff always friendly and willing to help.
Maura Kelly | Overall ExperienceEverything was fine besides the silent treatment Mr. Bradley gave my family and I. Seems to be a toxic workplace as the staff are afraid of this man (I heard him screaming at his staff over a lost key). My experience is pleasant up until you reach the attitude the staff give you up front and I believe it trickles down because of this man. Clean facilities if you don’t mind the smell. Poor customer service. Stay away from staff if you’re trying keep a good day from going sour. They are not friendly here.
Frank Ayllon | Overall ExperienceThe Customer Service was especially great and helpful when I needed it most. Very thankful for the kindness shown.
RENEE SHEPHERD | Overall ExperienceWhen I got there one of the staff members told me that the 10 ft trucks were not available. Even though there was 5 of them sitting there. So he said the only choice we had was a bigger truck. But when we came back 4 hours later to return the bigger truck there was 7/ 10 footers sitting there.
STEVEN PERLOWITZ | First ImpressionsThe young lady who helped me get my initial access was very patient and kind- I couldn’t do it on line so she did it at the store. Facility very clean and organized
ROBIN JOHNSON | Overall ExperienceThank you for making it easy
Kristine Lovas | Online Move InMr. Bradley runs a first class facility. Highly recommended.
joe rogers | Overall ExperienceWhen I went to start placing items in my unit July 9 found that my card did not work. Learned that someone had canceled our account because there was nothing in the unit. Staff were very helpful. Reestablished the account and was able to start placing items in it. Restarted our free month to July 9. Don't know why it was canceled but staff on hand were quick to correct.
ROBERT STARKEY | First ImpressionsStaff not friendly including Bernard in particular. The facility itself is very nice. This was my first time using storage. Minimal information was provided and I had to ask many questions. My wife asked one of the staff a question and he looked at her but did not answer! We got a clear feeling that our business was not appreciated, like we were a bother to them. I would not use this location again.
BYRON ECKERT | Overall ExperienceParking lot is chaos, too many trucks and trailers hard for customers to park. Not enough people working and long lines in office.
Amelia Perea | Overall ExperienceThe only issue I experienced was the lack of cameras on the property. Someone bumped into my new 2023 Honda Civic and scratched the paint off my door. I looked around and did not see any cameras pointed towards my car, which was located to the right of the ramp for dolly’s. I do plan on visiting the SM to see if they have cameras pointed at my car, as that would help figure out who damaged the paint on my car door.
drew granger | First ImpressionsI’ve used this facility multiple times. They are professional, helpful, pleasant, & the facility is well maintained.
Rose Malaier | Overall ExperienceMichael made the process very simple.
david frick | First ImpressionsThey run a tight operation.
HARLAN SLINKARD | Overall ExperienceMaybe not enough staff...should hire more staff
BERNARD GHOLMIEH | First ImpressionsThank you for your service
AL JOHNSON | First ImpressionsEverything that was in the storage was covered in mold and inches of dust. The guy who worked at the counter for us to get the U-Haul before we moved out was rude the day we moved the stuff in and was even more rude the day we moved things out. He seems miserable and hateful and that he genuinely hates his job. He continuously cut me off every time I spoke, complained over and over again that he was the only one in the office and treated us like we were in extreme inconvenience.
Daniel Lawson | Overall ExperienceUHAUL Moving & Storage of Mandarin (San Jose Blvd, Jacksonville FL ) UHAUL Mandarin has it all! A massive variety of trucks, vans, hitches…a gigantic three-story storage facility, and excellent customer service! The Customer Care Center has every type and style of box, tape, packing materials, useful tools, etc. Multiple times, I have rented trucks, bought store items, and used their storage facility. The staff is always kind, personable, efficient and knowledgeable (I am not exaggerating). Moving is always stressful - and the staff members remain calm under pressure. They pinpoint what is needed and quickly resolve any issues. The General Manager, Mr. Bernard Bradley, keeps his eye on every activity and is constantly zooming from one work area to another. He runs “a tight ship” at all times. Mr. Bradley was so kind to go out of his way to make my UHAUL experience a positive one. I appreciate him so much! If UHAUL Corporate gives out General Manager Awards - he certainly deserves one! THANK YOU UHAUL!!!
DEENA DUBOSE | Overall ExperienceI felt confident that my belongings were always safe.
Barbara Hudgens | Overall ExperienceBernard was great! The whole process made my move so easy.
FRANCES LANE | Overall ExperienceVery clean place. The young lady was very helpful.
NORA SCHMIDT | Overall ExperienceWhen I mentioned there was mold all over my mattress, couch, and pictures in storage, I was told all ground floor units have mold and mildew, to which I did not respond well. UHaul should tell people NOT to rent the non-climate controlled units for the high cost if they need to store more than 30 days, and to fumigation fir mold on their own because UHaul doesn't do that between rentals.
Barbara Dennis | Overall ExperienceAll of my stuff is covered with in Mold. This facility is trash. They have never once had the vent/exhaust fans on the entire year I used their facility.The customer service there is the worst. I have always used uhaul and this by far was the worst experience ever! Their was no air circulating or anything. I understand I didn’t use a climate controlled unit, however I have never used one because the facilities had the fans on. They are in place for a reason. I lost so much of my stuff because of this.
ASHLEY SMITH | Overall ExperienceGreat experience
ROBERT SHOLETTE | First ImpressionsI did not VISIT OR RECEIVE GOODS FROM LOCATION
Empress MARSHALL | Overall ExperienceWe never rented the unit. Daughter forgot to call in and say we didn’t need it. We thought she had. So sorry for inconvenience.
Alfred Roland | Overall ExperienceExcellent place.
JAIRO CAMARGO | Overall ExperienceExtremely helpful in finding exactly what was appropriate for my storage needs.
PAMELA H. KELLY | First ImpressionsThe staff was wonderful in the office. Excellent, excellent customer service.
MARGARET PIETRI | First ImpressionsMy reason for relocating is because I needed a larger unite, otherwise, the Staff,service and atmosphere was fine Thanks to The Staff HAPPY HOLIDAYS
margaret denson | Overall ExperienceIn all almost all cases of my experience with Uhaul I have found that the staff is less than friendly. Not sure if this is a result of stress but I was always disappointed in dealing with the staff each time. Other than that Uhaul was great. Equipment and Facilities I had no issues with.
RICHARD BARBOUR | Overall ExperienceVery professional staff. Place was immaculate
Marie Stevens | First ImpressionsEverything was great except a lot of our stuff in the unit got mold all over it for some reason. I guess it’s not climate controlled, but I wish I would have known that so I would have bought damp rid.
Timothy Askew | Overall ExperienceThe office staff was rude and not friendly at all. I rented a uhaul truck on my moving day 9/17 only to find out that the elevator was broken which meant that I was unable to empty my storage and got no help from the office staff regarding when it would be fixed or if there would be a discount due to the broken elevator.
Amy Crews | Overall ExperienceThe customer service representative was so helpful and and explained everything to me, he helped me and got me in and out quickly.
tracy grissett | First ImpressionsMy unit was located on the third floor and the elevator is out of service. I checked in the office to show my insurance policy, no mention of elevator not working. We unloaded on to the ONE cart and went to go upstairs, no elevator. I had to reload things back in my truck, go back inside and ask about the situation. I had a stove, dishwasher and other large heavy items in which it was not humanly possible for me to move up to the third floor by stairs. I had to request a refund of my payment.
REBECCA WEBB | Online Move InBernard is a very honest and good person to do business.
Janice Nelson | Overall ExperienceI especially wanna say I so appreciate William Tippins. He was instrumental with my move
ANDRE FOUSSE | First ImpressionsThe rep who checked me out of my unit was great!!
Linda Keener | Overall ExperienceMy experience with the truck rental service was very bad. They canceled my reservation without notifying me and that cost me extra 15 miles more since I had to look for a truck in another location and the store didn’t recognize this money . In my opinion they are irresponsible with a terrible service to the consumer . BAD BAD BAD REVIEW!!
ORLANDO ROCHA | Overall ExperienceFacility reeks of urine and mold. And there is a rodent problem. Actually saw a rodent run ouf of my unit. Staff origianlly denied that they had a problem upon initially checking in to the unit. Furniture was damaged by mold and the stench of urine. Staff very unaccommodating and reluctant to give access to management. One staff member actually removed his name badge when I explained the problem and asked to speak with the supervisor. Will never use or reccomend U-Haul again.
Katrice and Timothy Sutherland | Overall ExperienceCustomer service is terrible and always has been. They do not fully explain all the holds and fees that will be charged to your card either. Honestly I dread going to this uhaul anytime I need something.
Britia Rembert | Overall ExperienceCharles is awesome and knows his stuff
Virginia Peltz | First ImpressionsOther than a few water bugs (large roaches) the facility was very clean. I know this is beyond their control and I did see bug traps throughout the units.
S Denise Robinson | First ImpressionsBut I wouldn't recommend U Haul. You changed my pick up location 3 times! The last location added an extra three hours onto my driving day. The people at the location were great, but the U Haul Company in a whole is terrible. Long, long, long wait times on the phone, changing pick up and drop off locations, it was madding!
Rebecca Becker | Overall ExperienceVery clean environment and well knowledgeable staff. I love the storage alarm system.
Michael Tolbert | First ImpressionsHad the right size unit available for me. Clean facility.
Steve Greenleaf | Overall ExperienceManagement and Staff are great and well trained, and helpful in all areas... great experience... Sincerely.
MARK DIXON | Overall ExperienceOne of the between here and Washington State...
MARK DIXON | First ImpressionsThe manager was very professional and knowledgeable. Thanks for a great experience.
Debra Williams | Overall ExperienceGreat experience over several years.
GREG HARKER | Overall ExperienceGreat location; nicely kept clean and easy to use. Always had carts when needed. Great staff. Thank you!
David Whitten | Overall ExperienceFriendly, great customer service. Storage unit was clean and safe.
Miriam Rogue | Overall ExperienceI arrived late on a Sunday to end my contract. I had to wait 20 minutes to talk to a representative. He said that was very upset he was not going to be able to leave at 5:00pm when the store closed. I had an issue that I did not have my key card to get into the storage facility to remove my lock I thought there would be a walk through process and I would remove my lock then. I walked outside when I realized I needed to get my lock. This same representative was outside helping another guest I asked was there any way for me to get inside to get my lock and was told I would have to come back another day. This was very frustrating as I had already been paying for an empty unit for over a month and just wanted to get lock to be completely vacated. Another representative ended up letting me in and I was able to get my lock.
RANDY ENGRAM JR | Overall ExperienceGreat crew! Always helpful. Storage units were clan and even though they were not in the climate control area, temperatures stayed reasonable
GERALD HULSHULT | Overall ExperienceIt's not enough that I lost all my belongings to this process, but after you sell all my things,then you tell me it was worth nothing. Woooow, you send me a email saying that,then you ask for a freaking rating !!!
Raymond CAMPBELL | Overall ExperienceAllow entrance after hours through large doors. Had trouble unloading 20ft truck using side door.
Soraya Sackaloo | First ImpressionsStaff is excellent, very helpful. also, thought i lost a picture, talked to manager and it was kept safe and returned to me
William Brockwell | Overall ExperienceConvenient location. Carts available to assist moving items in/out.
SCOTT AUSUM | Overall ExperienceTruck rental not as great. Reservations for truck rental went un-fulfilled they could not satisfy my reserved truck, went elsewhere.
GARY SHOWALTER | Overall ExperienceManager Bernard was very friendly and professional. He made our move from PA a little less stressful and we were thankful to have had someone so nice to deal with!
Raymond Canevari | Overall Experiencewhen moving in the elevator wasn't working. i could not move into the unit and the help i had wasn't available the next day. mr. bradley obtained helpers the next day and paid the cost. i was impressed with his willingness to maintain excellent customer service.
Mark Kennedy | Overall ExperienceN/A
Michael Tessier | Overall ExperienceThe monthly price was too high
DIANA NESSMITH | Overall ExperienceBlocked most of the entrance to the storage area with unused uhaul trucks. Only a couple of bays open
MICHAEL CLAYTON ALLEN | Overall ExperienceAlex was wonderful. They were very busy but he took his time with me, was very courteous, answered all my questions.
Diane Case | Overall ExperienceFair price
GARY SHOWALTER | First ImpressionsVery quick experience. Having the tape packs saved me an extra trip in my moving errands.
Alicia Sheppard | First ImpressionsWill do business with them anytime
Toran Green | First ImpressionsStaff was very helpful and friendly. I needed a large storage unit but they were booked. Found me two smaller ones close together.
Belinda Shaffer | First ImpressionsGreat as always
Thomas Oleary | First ImpressionsPlain and simple- your owner lies. When a request for a return phone call, he won’t. I’m surprised that Uhaul tolerates this person is beyond me. The owner is simply untrustworthy and instead of telling the truth, he lies. I will never recommend this facility.
JEROME MURRAY | Overall ExperienceBernard was extremely nice and knew exactly what I wanted and took care of it very professionally. Thank you.
Scott Locy | First ImpressionsI rented storage for apps 8 months and had rented 2 more trips in that period after moving stuff to an apartment, l realized a suite case that had a medical device for Lymphedema treatment was missing. So I decided to go back and check the unit in case it was left inside. I had one additional day left on my rental, their was a green tag secured. So I went to the office and explained to the person and they said that I had moved out so it was green tagged, my question was I had this and an additional day left on my paid rental and mentioned the suite case with medical device was missing, he replied there was nothing in the unit and was not concerned of medical device missing.
Steven Suhm | Overall ExperienceAlex, our representative, was knowledgeable and very helpful. Comforting after a long trip to have someone be attentive to assisting us. Great experience!
Sloan Blanchette | First ImpressionsI had to use the U-Haul storage during the beginning of the COVID outbreak the staff was very supportive and understanding. The facility was clean and they had carts and dollys to help with me being able to move my property. This facility and staff are outstanding.
Mary Parks | Overall ExperienceThe costumer service is was rude
Angel Filion | First ImpressionsBeen using them & recommending them for probably 10+ yrs. for both truck & storage rentals. The staff is helpful & work to resolve any issues for customers. I highly regard the business. Bernard & his team provide excellent care. Will continue to use them.
kathleen krol | First ImpressionsVery good experience with UHaul storage. We used the storage unit for 12 months and it was clean and the halls were well lit. Our unit was not lit but it was sufficient to see inside from the hall lights. They have many carts to use that are included. My only complaint was that I received 3 late charges after going on autopay . That was resolved and the penalties dropped.
Cyndi Horstmanshof | Overall ExperienceOnly issue is trying to get through over the phone. Other than that, very good experience and very helpful staff.
randal domingue | Overall ExperienceExcellent customer service, with friendly smiles. They answered all of my questions and addressed my concerns. Thank you
Miriam Rogue | First ImpressionsUhaul has always been an company. The hours of operation are amazing.
Tom Dalcero | First ImpressionsRICHARD was very helpful and friendly got us on our way in no time at all , and it was busy too.
bernard odoherty | First ImpressionsNo problems and my belongings were well taken care of. Thank You
Alexi Rivera | Overall ExperienceVery helpful staff,
William Brockwell | First ImpressionsI have experience with Extra Space in Brandon FL. Access to their facility is via unique access code. Access to this Uhaul facility is via unique card (one card). This limits flexibility for access by my family. We have to coordinate who has the card in order to gain access to the facility and unit.
SCOTT AUSUM | First ImpressionsMoved because so many UHaul Trucks block all but one or two spaces at loading docks. Too congested with rental vehicles. Found another facility that is more accessible and much less expensive!
PAMELA MOYER | Overall ExperienceI have 5 kids and have moved them into college and from college with U-Haul from Jacksonville, Tallahassee and Gainesville. Also U-Haul was involved with moving my parents down sizing and eventually assisted living. U-Haul Moving & Storage Of Mandarin is the best U-Haul franchise I have experienced They are very professional and helpful, even for some of us that have not backed a trailer up in awhile. I would whole hardly recommend .
Joe Mcmillan | Overall ExperienceEveryone that I met here have been so very kind and went out of their way to accommodate me. I appreciate that very much.
BRENDA JOHNS | Overall ExperienceThe staff was very professional and quite helpful, really like Jimmy
Joe Mcmillan | First ImpressionsHelpful if 3rd floor lighting would stay on longer. When working at unit the lights would go out about every 15 minutes and had to keep walking all the way down the hall to get them to therm on again. Kind of annoying. Everything else was perfect!
SUSAN TOSSONA | Overall ExperienceThe staff was the best! They were informative, helpful, friendly. Even under pressure and a number of impatience customers they remained calm and professional. I only needed short-term storage during my move but if I ever need storage again I’ll come to UHaul.
Patricia Ester | Overall ExperienceGreat experience at this location. Access was very convenient. The facility was always clean. Bernard the manager was very helpful, always available and friendly. I highly recommend this location.
Patrick Baehl de Lescure | Overall ExperienceRick was beyond helpful and great to work with. His customer service skills are amazing - very kind, went the extra mile to make sure everything we needed was taken care of, etc. great team over there! Thanks for everything!
elizabeth brannock | First ImpressionsAn easy and fast enperience via internet and exceptional clean and secured storage
Aldo Camere | Online Move InBernard was very knowledgeable and helpful.
Jodi Wright | Overall ExperienceSimple and easy!
Joshua Clayton | First ImpressionsGreat experience for the past year. Staff always helpful and courteous. Super clean facility.
Robert Kreider | Overall ExperienceThis is the second time we have rented a storage unit at this facility. The owners and staff are very friendly and accommodating! The facility is clean and well maintained. We have rented trucks thru them as well. Great experience and will continue to use this location when needed!
RUSSELL GRICE | Overall ExperienceFront office workers were very friendly, and helpful. Good job.
John Cockerill | First ImpressionsKandy and Bernard were very pleasant to deal with.Thank you for great customer service
Patrick Baehl de Lescure | First ImpressionsStaff went above and beyond. They took the time to understand my situation, and make excellent suggestions. The honesty and consideration shown to me was refreshing and appreciated. Thank you!
beverly grimme | First ImpressionsBest storage experience I have ever had. Thank you for the alwaya friendly and helpful staff.
FREDERICK WILSON | Overall ExperienceI rented a trailer from them and they double charged me. I moved out before my next months rent was due and they never took me out of the system and sent me an invoice with late fees. On the day of my move out I was denied access by my card and they didn't know why. There is not enough staff and long wait times. They definitely need new and better management! Staff did not know how to correct issues. I would not recommend going there until they are u dear new management and staff is trained better.
susan ollo | Overall Experienceexcellent attention from staff
Wilmer Hernandez | Overall ExperienceI’ve been using the Uhaul Mandarin location for years for truck and trailer rentals. The service has always been wonderful! The storage facility there is also just as great! The staff is always friendly and personable. Totally satisfied!
ALEX WATERS | Overall ExperienceAlways fantastic service and very helpful.
caleb conte | Overall ExperienceWay too expensive. I moved a mile down the road to cubesmart and got a 10x10 (also climate controlled) with insurance for $67 a month instead of the $107 I spent at uhaul for a 5x10 without insurance.
cory rasmussen | Overall ExperienceThis facility is fantastic! Never a major issue and when I had minor ones it was handled swiftly and professionally by the great staff. Thank you!
MICHAEL KOLISNYK | Overall ExperienceNo complaints! Best storage experience ice had!
Courtney Peruyero | Overall ExperienceThe man was not helpful when I wanted to rent a trailer and told me I needed to bring it back by midnight and charged me full price when I didn’t rent it until 3:30 and when I told him I also wanted to rent a unit he didn’t even help me he told me to do it online and then I ended up having to go back to get a key it was irritating and frustrating because I had to be at the place to move the stuff instead of dealing with this nonsense.
MARK PETERSON | First ImpressionsFriendly staff and very helpful
Latona Dwyer | Overall ExperienceI have been dealing with this U-Haul for many years, storage rental, truck rental and trailer rental. My only complaint is they block the storage access with trucks you can’t load or unload.
Sharon Carey | Overall ExperienceIt was easy to use and they helped me a lot with my rental unit.
Latona Dwyer | First ImpressionsAnthony took care of me from A-Z. I can't describe the relief I felt from all his help and information,
Monica Watkins | First ImpressionsA pleasure to work with the managers of this location...efficient, competent and hard workers. Only moved because needed a bigger storage space which was not available.
Ida Finnerty | Overall ExperienceI had storage here for almost 4 years. Bernard and his team were always helpful with any issues.
WILLIAM BELL | Overall ExperienceI am getting storage fee charged even though I checked 11/13/2019.
michael vestlie | Overall ExperienceGreat experience
DAWN PERRY-FLYNN | First ImpressionsBest customer service experience I've ever had. Lennon was amazing--knowledgable, kind, and patient (I had my 3 yo with me). I will definitely do business there again!
Christia Williams | First ImpressionsAbsolutely great! Rented a variety of trucks & a trailer (helping friends move & my stuff in/out of storage here). EVERY piece of equipment was well maintained & clean. Storage area clean & BUG FREE!
Patricia Acree | Overall ExperienceGood location, clean, and not too expensive.
Guy Dominguez | Overall ExperienceVery clean. Great customer service Great security system Great storage units.
Robert Kreider | First ImpressionsQuick, easy, and hassle free service. I’m glad I chose this location to return equipment and store my stuff.
JARROD WILLIAMS | First ImpressionsGreat customer service! They were fast and helpful.
Guy Dominguez | First ImpressionsAwesome customer service
John Whitney | First Impressions.
austin Proefrock | First ImpressionsI was pleased with the efficiency of the staff. All of them except the owner are almost brand new employees. However they were polite and helpful.
Donald Carter | First ImpressionsThe service was professional of the fees are exceptional and I felt very well taken care of I’m very glad that I came back to U-Haul this area where I use this storage place at the moment is great!
Gabriella Simon | First Impressionsgreat attitude and service! (Kandy/Anthony)
JULIA PATAT | First ImpressionsMy key broke off and I was told they couldn't do anything about it. I had to leave my shed unlocked for a week until I unloaded the contents. They offered no help. But wanted to charge me 60$
TAMMY WILKERSON | Overall ExperienceExcellent rating, everyone was great, I use this facility a lot.
MIKE MARLETTE | Overall ExperienceExcellent customer service.
YASHICIA PATTERSON | Overall ExperienceI have had absolutely no problems with my storage
Maryann Lupo | Overall ExperienceI have had my storage with you for awhile and have not have had any problems
Maryann Lupo | First ImpressionsExcellent and speedy service!!!
Shane Evert | First ImpressionsThe staff was friendly and helpful.
david Akins | Overall ExperienceThe staff at this location have been an excellent team to do business with. Everyone we worked with has been professional and cared about taking care of our needs both in storage and truck rental.
mark bierly | First ImpressionsSpike was very helpful and friendly .
Teresa Schuffert | First ImpressionsOnly moved out because we had moved and needed a unit that was closer. Thanks!!
DARLA SMITH | Overall Experienceyour crew there is wonderful,... but I was told that at end of month if I reserved a truck there to move my storage ,I would receive a discout. went in yesterday to reserve a truck and OWNER failed...
maria magnuson | First ImpressionsExcellent customer service.clean efficient and caring staff
Joyce Salm | First ImpressionsI was closing out my storage unit and also rented a truck to move my possessions. All personnel were all friendly and helpful. I've rented a unit for 3 years and have always had a pleasant experience.
GAIL KAGAN | Overall ExperienceConvenient, helpful, professional, very secure.
lori vallelunga | Overall ExperienceNice staff and great customer service.
Ireti Fair | First ImpressionsThe staff was very helpful and friendly. No problems at all!
MONICA SALOMON | First Impressionsnone
david lee | Overall ExperienceOverall great experience! Staff was extremely helpful and professional. Would definitely use this U-haul again!!
Robert Fleming | Overall ExperienceVery helpful. Always a good experience here.
CRAIG BAROCH | First ImpressionsAll was great except not getting my last month rent refunded to me I'm a prorated basis. Only used 7 days
KENNETH ALLEN | Overall ExperienceIt was a great move for us. The rental equipment was perfect no issues. Sure did enjoy driving that new 26 foot U-Haul. All of the agents were very helpful and polite.
Richard Hamilton | ReservationThelighting inside the storage unite did not exist
david boland | Overall ExperienceHelpful and efficient
dina fedor | Overall ExperienceX
Lynn O'Leary Brown | Overall ExperiencePlease continue what you do because the customer service is above the other. i love the fact that you took the time to explain to me the difference between climate control verse no climate control.
Robert Fleming | ReservationVery friendly, couteous and helpful.
Marianne Stephens | ReservationThis is the only Uhaul Facilty that came anywhere close to my expectations. The others were dimisive and down right rude.
ron milton | Overall ExperienceNone
JERRY MARETH | Overall ExperienceWould use this facility again.
JOHN HAZLE | Overall ExperienceVery nice well maintained facility
JOYCE BARNETT | Overall ExperienceEveryone has been very helpful service has been great I would tell anyone about your place
OLLIE HARDING | Overall ExperienceThis is the best UHaul you will ever work with - clean facility, great customer service, just cannot say enough good things about everyone there! Owner/manager is always there to help, too.
Elizabeth Papenbrock | Overall Experience