Customer Reviews for U-Haul Moving & Storage of Manassas Park

7,395 reviews

8537 Centreville Rd   Manassas Park, VA 20111
(@ Manassas Dr)

(703) 369-6080

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(703) 369-6080

8537 Centreville Rd
Manassas Park, VA 20111
(@ Manassas Dr)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They really help my family and I.

melissa wooden  |  Overall Experience 
Rating:
4.0

The first trailer I had rented had an issue with the wiring within the trailer lights! Attendant gave me another trailer & those lights worked good! The trailer wasn’t as nice but did the job just fine! Their trailers tow really well! I definitely recommend!

Anson Boutte 
Rating:
5.0

Customer did not leave a comment.

Anthony Kibec 
Rating:
5.0

i was totally happy with your current service

Steve Young 
Rating:
5.0

Customer did not leave a comment.

Adit Joshi 
Rating:
3.0

yes, they need a better understanding about the customers needs and wants. They were a little rude with me. I have used U-Haul a lot of times and continue to use them. This is an excellent company that does me well. thanks

Sandra Matthews 
Rating:
5.0

Customer did not leave a comment.

Matthew D'Antonio 
Rating:
5.0

Customer did not leave a comment.

jeffrey carrillo 
Rating:
5.0

Overall service was excellent, recommended for all type of transportation and storage services

SHERZAD ZAHID 
Rating:
5.0

Customer did not leave a comment.

Jordan Beichler 
Rating:
5.0

Customer did not leave a comment.

Margarita Lopez  |  Overall Experience 
Rating:
5.0

This was my first time using this location. The service was great and the experience was awesome. No improvement is needed. Thank you!

Carolyn Watson 
Rating:
5.0

Excellent staff. Very helpful. Quick in and out

David Whitman 
Rating:
5.0

Customer did not leave a comment.

miguel cruz 
Rating:
5.0

Customer did not leave a comment.

Binh Vo 
Rating:
5.0

Customer did not leave a comment.

JoEllen Peters 
Rating:
5.0

Customer did not leave a comment.

George Genge 
Rating:
5.0

Customer did not leave a comment.

Ryan Huston 
Rating:
4.0

Customer did not leave a comment.

Thomas Bisacquino 
Rating:
5.0

Tyler is Awesome 😊

ALEXANDREA KAITLYNE MICHELLE MOORE  |  First Impressions 
Rating:
5.0

Tyler is Great 😊

Alexandrea Moore 
Rating:
5.0

The people running the location are phenomenal

Randall Borgerding 
Rating:
5.0

no problem is the truck or the service

Douglas Snow 
Rating:
5.0

Customer did not leave a comment.

Dennis Christiansen 
Rating:
5.0

Customer did not leave a comment.

Brendan Santschi 
Rating:
5.0

Customer did not leave a comment.

Emily Graham 
Rating:
5.0

Customer did not leave a comment.

Klette Reed  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nidia Parada 
Rating:
5.0

Customer did not leave a comment.

Clay Hill 
Rating:
5.0

Customer did not leave a comment.

Stanley Bolvin 
Rating:
5.0

Customer did not leave a comment.

Nicolas Payano 
Rating:
5.0

Customer did not leave a comment.

Mohanad Qassoumah 
Rating:
5.0

I wasn’t able to unlock the padlock that was chained to the roll up door. Either I had the wrong key or the lock needs lubricated or replaced.

FRED LEWIS III 
Rating:
5.0

Customer did not leave a comment.

miles farmer 
Rating:
5.0

Customer did not leave a comment.

Lenora Freeman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra Beale 
Rating:
5.0

Customer did not leave a comment.

John Lambeth 
Rating:
5.0

Customer did not leave a comment.

jose robles 
Rating:
5.0

Customer did not leave a comment.

Vicky Mahoney 
Rating:
5.0

Staff was helpful

Al Sanchez 
Rating:
5.0

Customer did not leave a comment.

Karen Stewart 
Rating:
1.0

U-Haul changed out pickup and drop off location multiple times. We drove from the pickup to our house to the drop off and not a mile more. We weren’t given enough miles to make this trip. Anyone with a map can see that. And we were charged $27 extra for mileage. That’s a scam!

Lindsay Lawson 
Rating:
5.0

Customer did not leave a comment.

Jim Neuburger 
Rating:
5.0

Customer did not leave a comment.

Jim Testo 
Rating:
5.0

The young man who assisted me during pick up was amazing! Gave us all of the information we needed and made sure we understood everything. He was also very kind.

MARIA TRESSLER 
Rating:
5.0

Customer did not leave a comment.

Eric Seffinga 
Rating:
5.0

Good

Abass Conteh 
Rating:
5.0

Always very helpful!

MONTIGENE ZIMMERMAN 
Rating:
5.0

Customer did not leave a comment.

Harry Singleton 
Rating:
5.0

Customer did not leave a comment.

denise hutchinson 
Rating:
5.0

Customer did not leave a comment.

lisa leinbaugh 
Rating:
5.0

Customer did not leave a comment.

gustavo bozo jantzen 
Rating:
3.0

Customer did not leave a comment.

HCURTIS NIBERT 
Rating:
5.0

Muy buena atención.

ERNESTO POMA 
Rating:
5.0

Customer did not leave a comment.

Thomas Maude 
Rating:
5.0

Customer did not leave a comment.

joseph kelly 
Rating:
4.0

Very helpful staff.

Jason Seay 
Rating:
5.0

Ensure equipment is correctly tagged when returned - I returned the equipment as instructed and then received calls indicating it was missing. The CSR was polite and heard my story, went to search the lot and (happily) must have found it as I received the automated receipt not long afterwards. Still, I fear I would have been considered responsible if it had gone missing in the interim.

Christopher Gilbert 
Rating:
5.0

Perfect service. On return, I didn't even need to back the trailer into a spot; I just approved the payment and the payment method. Unless you need a trailer every day, why would you ever consider owning one?

Conrad Reynolds 
Rating:
5.0

Rhonda was very helpful in helping us learn how to hook up and use the towing dolly -- she stayed with us until we were confident we could safely use the equipment. The equipment worked well.

kent pantkratz 
Rating:
5.0

Tyler, the employee who assisted me, was by far the best associate at UHaul who has ever helped me. He had a good answer for everything and moved the process along as speedily as can be expected. I have rented from UHaul on multiple occasions and generally have to wait a really long time for hook up but not this time. It was done professionally and had add ons, like checking my tires for proper inflation. Out standing.

Robert FitzSimmonds 
Rating:
5.0

Customer did not leave a comment.

Grant Riffle 
Rating:
5.0

Let me tell you … I had the most wonderful experiences I forgot his name Looks like he was in charged Very professional youth boy Very friendly, I can’t not be more happy with the whole team experience

A AND I Flooring Inc 
Rating:
5.0

Customer did not leave a comment.

Steve Elpel 
Rating:
5.0

Customer did not leave a comment.

Michael Farris 
Rating:
5.0

Tyler was #1 he was very professional and made sure I was taken care of 10/10 customer service

cristian flores 
Rating:
5.0

excellent atention

LEONARDO VIDAL 
Rating:
2.0

A truck is a truck and too many alternate locations. Thomas, a so-called "Assistant Manager," was one of the worst employees I have ever seen in any business. I won't waste another penny at this location... I'd rather pay double somewhere else before going to this location again. Called me an "idiot," and told my wife I was "ignorant" and a "jerk" all because I wouldn't fold a dozen blankets for him.

Ron Connelly 
Rating:
5.0

Customer did not leave a comment.

Roy Dismuke 
Rating:
5.0

Jose was knowledgeable and helpful suggesting additional products for our needs. Although we didn’t need the rental for the full time we expected the return was also seamless and easy. I did not receive our receipt within a few hours and he also emailed it so that we received it very quickly.

Linda Hernandez 
Rating:
5.0

They were be responsive when I pulled up to drop off the trailer. The gentleman came out, disconnected the trailer and sent me on my way. Be efficient service!

Clark Scott 
Rating:
5.0

Customer did not leave a comment.

Christy Newman  |  Overall Experience 
Rating:
5.0

Excellent customer service in my experience and a top notch facility.

Marlin Brandys  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Evan Woods  |  First Impressions 
Rating:
5.0

The manager was resourceful and help us because we had awful experience in Manasa’s UHual. In 10 minutes he resolved our situation and give us good solutions to work out to our storages.

Alexander Gomez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Grant Riffle 
Rating:
5.0

The associate at the front desk was incredibly friendly, hilarious, and super efficient at getting us the knowledge (and extra items) we needed for the day! It was a rainy and gross day and the only thing that went well was our experience with the staff of uhaul and its well maintained equipment. The guy who took my truck in at the end of the day was incredibly personable, a hard thing to get across in a 60 second transaction. Great time, 10/10, will use this location for my moving needs in the future.

Jeremy Michael 
Rating:
5.0

very good service

kevin avelar celis 
Rating:
5.0

Customer did not leave a comment.

HINEPHET PHONTHACHACK 
Rating:
5.0

Customer did not leave a comment.

KIMBERLYRICHARDS terrell  |  First Impressions 
Rating:
5.0

Equipment was clean. Truck had mechanical issues - engine missing badly, stalled twice, consumed gas at twice the rate as a 20 foot truck.

Timothy Boudreaux 
Rating:
5.0

Customer did not leave a comment.

Mark Hodsdon 
Rating:
5.0

Easy access

BALIKISU ALARO 
Rating:
4.0

Non

Ahmed Sheikh 
Rating:
5.0

Customer did not leave a comment.

Ljupco MArkovski 
Rating:
5.0

I have dropped off trucks and trailers at this location and they are always great.

Ronald Teachman 
Rating:
5.0

Excellent services

PEDRO CAMPOS 
Rating:
5.0

Customer did not leave a comment.

Assad Seraj 
Rating:
5.0

Customer did not leave a comment.

Kimberly Barnwell  |  Online Move In 
Rating:
5.0

Better reservation process

Christopher Cummins 
Rating:
4.0

Customer did not leave a comment.

Jaroslaw Sychtysz 
Rating:
5.0

Great service and excellent communication skills. Very professional crew on site.

Charles Smith 
Rating:
5.0

Customer did not leave a comment.

Glenna Maneval 
Rating:
5.0

Customer did not leave a comment.

Andrew Quayson 
Rating:
5.0

Nothing needs improvement--everything was great!

HEATHER MILLER 
Rating:
5.0

Very professional and knowledgeable crew.

Steve Hill 
Rating:
1.0

Computer system and app need major upgrade. It seems like two doesn’t sync so I went through a lot of stress trying to pick up using my mobile device. Thank god an employee got their way before opening and was able to resolve but I had to wait until 8:30 to pick up vs. my reservation time 8 am.

Linh Tu 
Rating:
5.0

Customer did not leave a comment.

evin improta 
Rating:
5.0

Customer did not leave a comment.

ERIKA CRIBILLERO 
Rating:
5.0

Everything was smooth and easy

Eric Keller 
Rating:
3.0

Customer did not leave a comment.

Shivam Mittal 
Rating:
5.0

Nothing. The staff both in picking up and dropping off the truck were informative, thorough, and quick.

Michael Fagan 
Rating:
5.0

Great experience!

paul branner 
Rating:
5.0

Customer did not leave a comment.

Karen Morisato 
Rating:
4.0

Customer did not leave a comment.

Andres Egas  |  First Impressions 
Rating:
5.0

Nothing. Truck was available as I made a reservation.

BOB MCMAHON 
Rating:
5.0

Just keep up the good work

joe lapid 
Rating:
5.0

Very pleasant and professional

Wesley Minnix 
Rating:
5.0

Customer did not leave a comment.

edwin velez 
Rating:
5.0

No comment, I am satisfied.

MAURICE MAWEL 
Rating:
3.0

The app needs improvement.

Din Nim 
Rating:
5.0

Customer did not leave a comment.

James Eckenrode  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex Chicas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD PATULOT 
Rating:
5.0

Customer did not leave a comment.

Aaliyah Carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Scheungrab  |  Overall Experience 
Rating:
5.0

Everyone was very kind and helpful. Ronhda made sure that ever detail was taken care of with my truck and storage unit. She was very kind and courteous. Best place in town to rent a truck and storage unit. Storage area is very clean has easy access with 9' ceilings.

gregory Mann  |  First Impressions 
Rating:
5.0

Great, speedy service!

Heather Poirier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter Patchan  |  Overall Experience 
Rating:
5.0

Great people people

thomas blume  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joe libassi  |  Overall Experience 
Rating:
5.0

Always Help full. Thank You

Hannelore Hansen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMAAL FELDER  |  Overall Experience 
Rating:
5.0

The staff were all excellent. I couldn't find a key to a padlock & the gentleman was able to use their blog cutters & cut it off. Johnny Neccessay was a pleasure to work with.

Joseph Libassi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Moore  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frederick Anokye  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sabrina Harmon  |  Overall Experience 
Rating:
5.0

Selena is amazing!!!!!!!! Courteous Friendly Customer driven!!!! Perfect Rep for your busines

Debra Beale  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juana Pimentel  |  First Impressions 
Rating:
5.0

The general manager at uhaul manassas helped us tremendously and made our traveling experience such a breeze. And we will definitely be coming back to uhaul for all our moving needs. The uhaul in arizona was such a help as well, they helped us load our car on the tow dolly it was so helpful. Thank you to all the staff and people at uhaul for all the help in our move.

miguel nolasco  |  First Impressions 
Rating:
5.0

The staff was friendly and courteous, kudos to the staff!

RICHARD MALDONADO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charles Denno  |  Overall Experience 
Rating:
5.0

Johnnie and his staff took very good care of me! Staff are very friendly and professional! Thanks everyone!

Lisa Speed  |  First Impressions 
Rating:
5.0

Everything was good 👍

Elsis Rodriguez  |  Overall Experience 
Rating:
5.0

Johnnie and his team were friendly and accommodating during each interaction.

Matthew Augustine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Prosper Bedzo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anton Johnson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John Hauser Iii  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Medina  |  Overall Experience 
Rating:
5.0

Thanks for providing a storage service.

YOLANDA STONE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

stephen keefe  |  Overall Experience 
Rating:
5.0

From the renting process of the truck and vans to securing the storage, each step went smoothly and the staff were so helpful and professional. Thank you Johnny, Josh, Ethan, you all made my move so easy on this old lady. Plus your climate control storage is is always clean and convenient, love it.

Dorothy Kim  |  Overall Experience 
Rating:
5.0

Thank you is so good 👍

Elsis Rodriguez  |  First Impressions 
Rating:
1.0

I was impressed with the overall quality of the facility. Professional services

MICHAELANTHONY MORGAN SR  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frederick Anokye  |  First Impressions 
Rating:
1.0

I have had this storage unit since 2015 and I moved out of it on 4/27/2023. My billing cycle is the 20th of every month. I asked the office staff prior to moving out (I stopped by the office on April 19th, 2023) since I was moving out one week after the billing date if the rate would be prorated and the office staff told me yes, but the owner would have to take care of it and that he had seen him do it for others when they closed out their account. When I went to office to close out my account, I encountered Robbie Necessary who apparently was the owner. He was more concerned with telling us how he could have matched the price on the truck we had to move (as we went with one of your competitors because the rate was so much better) and that when we needed another truck he would give us a discount since we were such good, long term customers. When we closed out the account, Robbie did not provide me with a close out receipt and when I asked about the proration, he told me no, that he did not prorate. I asked him “so, I’ve only had the storage unit for a week and I have to pay for the entire month?” He was dismissive and told me “sorry, that’s Uhaul’s policy” and walked away. I told him he needed to make sure that he educated his staff because that is not what I was told a week ago. He wanted me to describe who I spoke to and when I did, he was adamant that everyone i described didn’t work for him and walked away from me again. He was more concerned with talking to a young female that was behind the counter with him. He made it a point to tell me and my husband that he looks after her like “her daddy”. I found that to be very disturbing. I also believe it is completely unfair that I am being charged for an entire month when I only had the unit for one week. I will be following up with a call to the corporate office on Monday.

CHRISTIE LOVELESS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Howard Butler  |  Overall Experience 
Rating:
5.0

The lady that cleans the building is friendly and also very nice.She alway has a smile on her when I see her in the building.

bonnie messenger  |  First Impressions 
Rating:
5.0

Very helpful staff. Very accommodating. Was able to use a special offer to save on my purchase. Excellent experience.

DENEENMARIE ROGOWSKI  |  First Impressions 
Rating:
5.0

thanks so much for your help and assistnce

Brandi Taye  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antonyne Noel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonyne Noel  |  First Impressions 
Rating:
5.0

Good facility. Clean and well lit!

Byron Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sonya robinson  |  First Impressions 
Rating:
5.0

I was in South Korea for one year and I was so satisfied by the excellent service from here. The staff was always friendly , kind, and helpful even after business hours. I appreciated all the hard work they do. It was nice coming back home to see all my household goods protected.

Pearl Brown  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amy Harris  |  Online Move In 
Rating:
5.0

Johnny (manager) was very helpful with acquiring the unit, taking me to the unit & very professional.

Joseph Libassi  |  First Impressions 
Rating:
5.0

Everyone at this location is friendly and helpful. Thanks!

Patricia Malarkey  |  First Impressions 
Rating:
5.0

Great experience!

BILLYMARK RASNAKE  |  Overall Experience 
Rating:
5.0

Everything was perfectly fine. Thank you For your help. Cruz M Arias.

Maria Arias  |  Overall Experience 
Rating:
5.0

The customer service was very helpful polite and knowledgeable and even though they were busy every person was communicating and handling everything in a professional manner when I left the site I reflected back was like wow they are such a great team and I just smiled and thought to myself more businesses should be like those guys in there the way everyone worked together and the atmosphere was such great vibes they freaking rock hands down to the U-Haul team at Chantilly just love you guys

Jenie Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha Barbour  |  Overall Experience 
Rating:
5.0

Nathan helped us a lot.!! He was kind and respectful which I loved it.!! He made the whole process easy and fast.!!

Daniel MoralesIraheta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tricia Goddard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosa Kee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith Ewell  |  Overall Experience 
Rating:
5.0

Johnnie Neccessary was exceptionally good

KATHERINE WANGELIN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KARAANN TIBBS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Jackson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

joe libassi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kanita Smith  |  Overall Experience 
Rating:
5.0

Everyone sweet and helpful. Management has went out the way for before

Ashley MORRIS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mohammad Noori  |  Overall Experience 
Rating:
5.0

The person, Johnnie Necessary,who helped me was excellent.

KATHERINE WANGELIN  |  First Impressions 
Rating:
5.0

Excellent service! From the staff to the service rendered was great for me. The staff are professional, friendly and helpful.

Oluwatosin Arojo  |  Overall Experience 
Rating:
5.0

Riona was especially helpful in walking me to my storage unit and demonstrating the access card procedure and was very friendly.

Sonya Taylor  |  First Impressions 
Rating:
5.0

I had an issue with the timing of my rental unit because of a unforeseen medical condition. When I called thinking only a manager could handle my problem and expecting a lot of rejection and red tape but it wasn’t so. MUCH to my surprise, your worker “Rico” helped me immediately and told me what needed to be done. She was absolutely helpful/professional and so was the counter guy when I came to the store. My only regret is that I didn’t she Rico to thank her personally. It is my hope that you will share my gratitude with her and this location! #HappyCustomer

Lamar Turner  |  Overall Experience 
Rating:
5.0

We all go through difficult situations and circumstances in life. During this times and seasons, do not forget that your personal belongings are a portion of your entire being and lifelihood. Therefore, if you want a safe and secure place to keep your belongings during the most difficult times of your life, or need transportation for hauling your things, then, I recommend U-haul storage for all your storage and moving needs. The staff are very courteous, friendly and helpful. I experienced an outstanding customer service from them. Give them a try!!

Christiana Adjei Acquah  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaskank Raghavendra Imarati   |  First Impressions 
Rating:
3.0

I have had some issues with trailer rental from you but not for my new storage unit.

Lamar Turner  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

REBECCA DURICK  |  Overall Experience 
Rating:
4.0

Overall I feel my possessions were secure and available whenever I needed access.

CLARENCE MARTIN  |  Overall Experience 
Rating:
5.0

The facility was always clean and felt secure everytime I visited my unit. Every staff member I encountered over the last 3yrs, from office team to cleaning crew was always friendly and helpful. I'm extremely glad I chose Uhaul for my storage needs.

Porsha Womack  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dymenne Lanese  |  First Impressions 
Rating:
5.0

The Manager Johnny is a very helpful, understanding and caring person. He's been alotta help during a very fustrating time in my life when I was moving, changing jobs and finding a new place to live. Thanks so much for just being a good human and treating us like humans. Everyone runs into hard times and this was one and he helped me through it and lent a helping hand

Coral Tusso  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kanita Smith  |  First Impressions 
Rating:
5.0

The management was well-mannered, very friendly and accommodating. So far, the experience was excellent.

KHOSROW KHOJASTEH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose Sanchez  |  First Impressions 
Rating:
5.0

The employees were not very informative when questions were asked they were unsure of the answers they gave me the wrong answers at times I always had to go directly to the owner for the correct answer

Nicole Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keith Ewell  |  First Impressions 
Rating:
5.0

Only recommendation is to be sure to verbally explain to new users about the swipe card. We missed that step on orientation and we're very stressed out by the alarm

Vicky Nixon  |  Overall Experience 
Rating:
3.0

The site in Manassas sent me to this location, l was very happy to hear what l needed would be available , however the computer was down and although l had a reservation number and really wasn't in a big hurry it took forever. They also couldn't get the access card working so l had to keep putting the number in and that took time . They forgot to give me a lock and l was called later to be inform that my rental for the first month is free but they were unable to put the money back on the card.

janice mcneil  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

URSULA T WALLS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim Duck Soo  |  Overall Experience 
Rating:
5.0

It is strongly recommended if you visit and ask questions in person. Of course, I couldn't answer the phone because there were customers in the office, but I hope that Johnny's operating system will be changed by a good-natured and kind manager. No matter how busy the office is, any employee can simply “pick up the phone directly and say a short guide.” If you ask for your understanding, please wait for a while. .” Obviously, a very important and sure fact is that most of the customers who have already visited the office in person can wait for their orders while watching the situation in the office. However, if one of the employees does not answer the phone indifferently even though it is urgent or to come or simply to ask a question, it is not possible to see the feelings of the customers who made the call in the office. It will spread to other future guests. I hope you will consider it carefully. Thank you.

TAE-SEOK CHUNG  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Clearance Powell  |  Overall Experience 
Rating:
5.0

Johnnie was a great help! From setting up my storage until it was time for me to move out. Will always pick this location to store my things.

Jermyn Franklin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUANRAMON ANDRADE FLORES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fredy Alfaro  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tai Phan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clearance Powell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Morgan McCarthy  |  First Impressions 
Rating:
5.0

Clean and easy to access storage area. Never had issues with this facility.

Luca Di Girolamo  |  Overall Experience 
Rating:
5.0

Amazing checkin experience

Jacob Rupe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Omar Parrilla  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HUGO HERRERA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abbas Hussain  |  First Impressions 
Rating:
5.0

All was great! Best costumer service!

Ginger Woods  |  Overall Experience 
Rating:
5.0

This manager and his team are the best!

Joseph Nti  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Sandridge  |  First Impressions 
Rating:
5.0

The staff was very nice and the GM, Johnnie Necessary was very accommodating and extremely helpful.

JOHN CHARLES PITFIDO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elisabeth Perdomo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenie Jones  |  First Impressions 
Rating:
5.0

Friendly, caring, helpful!!! Thank you so much for everything!

Julia Kelly  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Linda Williams  |  First Impressions 
Rating:
5.0

Super costumer service , made sure I was taken care of from start to finish getting my unit

Ginger Woods  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

George Pearson  |  Overall Experience 
Rating:
5.0

I actually used a UHaul storage facility AND another storage facility that was close to my home. I spent a lot of time kicking myself, that other facility was not easily accessible during the snow and ice storm. They had a hand cart that was primitive (the handle kept coming off). . I felt concerned due to the lighting while in the other facility. I kept saying *NOTE TO SELF* **ONLY USE UHAUL FACILITIES IN THE FUTURE**.

Sibyl Biggers  |  Overall Experience 
Rating:
5.0

Front desk staff were very friendly and professional

Dane Hughes  |  First Impressions 
Rating:
5.0

I was overall happy with the facility

Roman Gerasimov  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSICA CHRISTINE ROLLE  |  First Impressions 
Rating:
5.0

Always been a HUGE fan of U-Haul. It's amazing how you always seem to hire and staff your locations with quality folks. This store in Manassas Park is no exception. They were the best and I look forward to using the services there many more times.

Mike Mancil  |  Overall Experience 
Rating:
5.0

Good staff. Very helpful

Anthony Lewis  |  Overall Experience 
Rating:
5.0

N/A

LB PARKS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BALIKISU ALARO  |  Overall Experience 
Rating:
4.0

Friendly and helpful staff.

Annette Phillips  |  Overall Experience 
Rating:
5.0

I have had this particular unit for over 4 years and I have never had one issue. Thank you guys !!!!

Tracey savoy  |  Overall Experience 
Rating:
5.0

Johnnie is great.

JOSEPH KWAME NTI  |  Overall Experience 
Rating:
1.0

Manager on duty took me to all three desk areas. All three signature machines were broken and they refused to let me record my signing of paperwork. They cancelled my unit and called police although I was reasonable in my request. If I’m already being recorded in store, what was the issue?. “Jennifer Davis” assistant manager on duty called DM “Johnny Necessary”.

James and Lyshawn Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Max Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DERRELL WOODEN  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mary Neal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PERVILLA PHILLIPS  |  First Impressions 
Rating:
5.0

Yo recomiendo a U–haul como el mejor almacenamient,límpio,iluminado y bien asegurado. Gracias U–Haul.

EMILIA CANIZALEZ  |  Overall Experience 
Rating:
5.0

I’ve done business with Uhaul for a very long time. Staff very friendly and always willing to go that extra mile too make sure they customer is satisfied. Thank you Johnny, Melba and your crew for all you do!

Lisa Speed  |  Overall Experience 
Rating:
1.0

This place needs to be reviewed and major changes needs to be done here. Would not recommend it to anyone. Management is terrible they need someone who knows how to tend to the store and needs to know how to talk to customers also it's supposed to be a client control and alot of my stuff was missed up.

AMYANNE DOUGLAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Powers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karin WASHINGTON  |  First Impressions 
Rating:
5.0

This facility provided excellent service and served my needs perfectly. The staff was always very professional and courteous. I used that facility at the recommendation of a relative, Ethan Gaines, who is employed at the Manassas Park U-Haul. Ethan was very helpful and I was glad he recommended U-Haul for my storage. I’m sure I’ll use them again in the future.

Nancy MacDonald  |  Overall Experience 
Rating:
4.0

Shift lead was super helpful and informative about the process.

Annette Phillips  |  First Impressions 
Rating:
5.0

This is an excellent facility; the staff are personable and very helpful. We used them for both UBox and climate control storage; both experiences were good. I highly recommend using them.

helena estes-johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenika Childs  |  Online Move In 
Rating:
5.0

Muy excelente servicio el personal muy amable si tuviera que volver a elegir algún almacenamiento serían ustedes me encanto su servicio . Hasta el servicio de camión lo he usado mucho pero me impresionó hayer que fui a entregar el camión me dijeron deja la llave en el aviento y vete en chillum me impresionó mucho esas atención 🥺🥺🥺

Gladis flores  |  Overall Experience 
Rating:
5.0

I was VERY pleased with the service provided by the staff and the accommodations provided with the storage. Also, having the moving carts provided at no charge was a HUGE surprise and totally helped limiting the amount of time it took to unload the UHAUL truck and put things into storage. Thanks again!

MiAnn Townsend  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jenika Childs  |  First Impressions 
Rating:
5.0

Even when it was for a short period of time that We had to rent the storage space, every time We went to the facility; the personal were fantastic, respectful and very professional. The facility is great. My wife and I are looking forward for when we need your services again in the near future. We have already placed a reservation for the middle of December. Until then, stay safe, healthy and happy. Thank you very much for your service.

Serigo Rodriguez Alonzo  |  Overall Experience 
Rating:
5.0

Awesome facility and customer service. I will miss their business

CORLIS MCCLENDON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill Nelson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Morris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Sears  |  First Impressions 
Rating:
4.0

Excellent customer service! Ethan was great and the Manager , she is so awesome!

Ara C Aviles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fatorma Abu  |  Overall Experience 
Rating:
5.0

Very professional, helpful, knowledgeable and just all around exceptional service!

Mercedes Generette  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamica Northcutt  |  Overall Experience 
Rating:
5.0

Na

Jumoke Holden  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bexy Moya  |  Overall Experience 
Rating:
4.0

Good customer service

Seung Nam  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bexy Moya  |  First Impressions 
Rating:
5.0

Melva Rae has been of extraordinary assistance to me throughout multiple moves/storage needs. She was attentive to any questions or concerns raised by me. Melva Rae represents U-Haul very well as a true professional, offering assistance in a timely, successful manner. She has always greeted me with a smile and remembers my name when I visit the store. She is one to compliment her staff, which is nice to see from a manager. Many thanks, Melva Rae! Mary L

Mary Louise  |  Overall Experience 
Rating:
5.0

I've done business semi-regularly here. I like the entire staff.

John Coulter  |  Online Move In 
Rating:
5.0

Best storage facility I have ever used !!! And I have used many in my lifetime of moving!!

Pamela Knight  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE WOODS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard Henderson Jr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela Knight  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly Sweet  |  Online Move In 
Rating:
5.0

Best place, ever; the staff are friendly and very helpful.

helena estes-johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather weinbender  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONIQUE TOLER  |  Overall Experience 
Rating:
5.0

Melva, was great all the way across the board!!! She's the reason for the excellent ratings!!!

Jamil Torin  |  Overall Experience 
Rating:
5.0

FRIENDLY

gwen Purcell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willaim TOLER  |  First Impressions 
Rating:
5.0

Manager and team were very helpful from returning my trailer to obtaining a storage unit and closing it out.

Steven Wood  |  Overall Experience 
Rating:
5.0

Great staff, very helpful and great facility.

Mark Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gotwononda Gaskins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deborah Pepin  |  Overall Experience 
Rating:
5.0

Best storage experience I have ever had! Location Convenient, staff super helpful! Greatly surpassed my expectations. I would definitely use again Abd recommend to others for great service and quality experience!

THOMAS LENEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Robinson  |  Overall Experience 
Rating:
5.0

The U-Haul Moving & Storage facility at Manassas Park is an excellent place for my storage needs. The staff is very helpful, courteous, and friendly. 10-Stars!!!

JAMAAL FELDER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gotwononda Gaskins  |  First Impressions 
Rating:
5.0

Great service. I will strongly recommend U-Haul

Mauricio Pineda  |  Overall Experience 
Rating:
5.0

Always good to work with this location.

Deborah Dismuke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MOBEEN ALAMYAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosa Kee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TADESSE BELAYNEH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT ERNEST O'CONNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon ferris  |  First Impressions 
Rating:
5.0

Awesome Company!

WILLIAM POAGUE  |  Overall Experience 
Rating:
5.0

Me gusta el servicio que me an brindado siempre que llegaba tienen excelente personal

Nancy Mayora Tellez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

stacy woodard  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Nakiyah Wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Moore  |  First Impressions 
Rating:
5.0

Had a wonderful check in, very convenient, great service

Harmony Biscoe  |  First Impressions 
Rating:
5.0

I’m very impressed with u-haul

WILLIAM POAGUE  |  First Impressions 
Rating:
5.0

Great customer service. Staff is very friendly and knowledgeable.

Ebony Stubbs  |  First Impressions 
Rating:
5.0

Melva Rae and her staff are the best!!!

Gretchen Riley  |  Overall Experience 
Rating:
5.0

Need more areas for dumping of trash. Staff helpful and friendly

Frederick Jackson  |  Overall Experience 
Rating:
5.0

No issues or concerns whatsoever. I would highly recommend Uhaul. And without a doubt use Uhaul services in the future.

Ciara Maxwell  |  Overall Experience 
Rating:
5.0

Facilities were very good and the customer service was also really good, too.

Vernon Pringle  |  Overall Experience 
Rating:
4.0

The only reason why I gave it 4 stars was because the 24 hr access door was broken for quite some time right when we really needed it. However, most of the 4-star rating is really because of the staff, especially Leo! They were always very helpful and friendly. They are really the reason I would recommend that particular facility.

Beatrice Moulin  |  Overall Experience 
Rating:
4.0

The only reason why I gave it 4 stars was because the 24 hr access door was broken for quite some time right when we really needed it. However, most of the 4-star rating is really because of the staff, especially Leo! They were always very helpful and friendly. They are really the reason I would recommend that particular facility.

Beatrice Moulin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Wolf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pedro Ibeibarriaga  |  Overall Experience 
Rating:
5.0

Professional staffers, very friendly people.

Gerard Tribie  |  First Impressions 
Rating:
5.0

Muy buena la atención. El personal fue muy atento.

Marco Ibeibarriaga Solari  |  First Impressions 
Rating:
5.0

Was very good place to store belongings

Barry Phillips  |  Overall Experience 
Rating:
5.0

Melba Hunt is above and beyond caring. She had me taking care of without any problems at all. best customer care ever.

Angela Belcher  |  First Impressions 
Rating:
3.0

Melba was great! She’s so accommodating!

Bernadette Santos  |  Overall Experience 
Rating:
5.0

Johnnie was extremely helpful and amazing the whole day.

Brittany Webb  |  First Impressions 
Rating:
5.0

The manager at this facility is a wonderful example of the UHaul tradition and why I keep going back.

ALAN PAYNE  |  Overall Experience 
Rating:
4.0

While the rental part worked out great, the actual moving in was bad because there was still a lock on our unit and it was not unlocked and ready for us. We had to wait to get into the unit.

Walter Kroptavich  |  First Impressions 
Rating:
4.0

Melva and other staff are very nice and helpful. Clean facility

Marive Cailipan  |  First Impressions 
Rating:
5.0

Professional manager very helpful

Jason Lerch  |  First Impressions 
Rating:
5.0

Melva the manager is the best! The staff is too. Great facility and great people all around. And clean!!

Yvonne Gleason  |  Overall Experience 
Rating:
4.0

Nice service

Maria Buchert  |  Overall Experience 
Rating:
5.0

I don’t know the lady’s name but I think she was the manager but she was so kind and I really enjoyed my experience.

Adriana Harris  |  First Impressions 
Rating:
5.0

Great service

daniela lynn  |  Overall Experience 
Rating:
5.0

Very clean and well kept. I will use again if needed in the future.

Debbie Ciscel  |  Overall Experience 
Rating:
5.0

Good experience The lady that helped me was very knowledgeable efficient and kind

franca fabbri  |  First Impressions 
Rating:
5.0

Very neat and clean. The supervisor/owner was very kind.

Thomas Bolvari  |  Overall Experience 
Rating:
1.0

I was supposed to get 1 month free and was charged for two months. The clerk at check out couldn't refund my money nor did she help in trying. She told me a manager would call me that hasn't happened.

MICHAEL VALENTINE  |  Overall Experience 
Rating:
5.0

EVERY WAS EXPLAINED. GREAT EXPERIENCE THANKS

Dale Robinson  |  First Impressions 
Rating:
5.0

Loved Melva and her staff!!

Kleen Livin  |  Overall Experience 
Rating:
5.0

My family and I were extraordinarily pleased with service, professionalism, and resources available. The whole staff was flexible to our last-minute adjustments. Outstanding all-around experience,

Anthony Kimbrough  |  Overall Experience 
Rating:
5.0

Perfect location and friendly staff

Jose baez  |  Overall Experience 
Rating:
5.0

I highly recommend this U-Haul location! Very friendly and didn’t nickel and dime me because of our unfortunate situation with the closing of our new home being delayed while we sold our old home.

Brian Daniel  |  Overall Experience 
Rating:
5.0

Very helpful and easy transaction

james heo  |  Overall Experience 
Rating:
5.0

Melva is awesome! All the staff in the shop are friendly and helpful. Ms. Melva took the time to explain the uhaul services I was asking about and also helped me decide which was best for me. Thank U!

Porsha Womack  |  First Impressions 
Rating:
5.0

U-jail was great and helpful. Ex-wife not so much😣

Michael Polo  |  Overall Experience 
Rating:
4.0

n/a

Bobby Reel  |  Overall Experience 
Rating:
5.0

Great service and very helpful staff.

james heo  |  First Impressions 
Rating:
5.0

Thanks

Bogdan Hornea  |  First Impressions 
Rating:
5.0

These guys are great and went above and beyond to get us a second unit after hours and make it easy for us as we push through our crazy move. The place is clean and well run.

Shannon Rew  |  First Impressions 
Rating:
5.0

Efficient. Courteous. Thank you!

KATHRYN SCHELL  |  First Impressions 
Rating:
5.0

This is my third time w/U-Haul. Melva Hunt is excellent. She offers excellent service and information. Because I am in a domestic situation, she ensured that all safety precautions were in order.

Mary Louise  |  Overall Experience 
Rating:
5.0

Melva is an excellent cust srvc rep. I told her about my domestic situation. She took all precautions to ensure my safety and privacy information, in case my ex were to inquire. Melva is great! TkYou

Mary Louise  |  First Impressions 
Rating:
5.0

Helpful staff! Easy access for upstairs unit!

Michelle Douglas  |  First Impressions 
Rating:
5.0

La atención del personal es muy eficiente, amables y dominan el conociento del trabajo para así atender las necesidades que necesita el cliente en cualquier momento. Buen servicio en los idiomas.

Elizabeth Duran  |  First Impressions 
Rating:
5.0

Great staff. Great customer service. Always patient and explained any questions throughly. Even gave information I didn’t think to ask. Great experience.

KARL SMITH  |  Overall Experience 
Rating:
5.0

Great service. No problems.

george mcpherson  |  Overall Experience 
Rating:
5.0

I got good addistance , melva was excellent

Rati Lamb  |  First Impressions 
Rating:
5.0

Always WELL STAFFED and courteous assisting customers!!!

Sibyl Biggers  |  Overall Experience 
Rating:
5.0

Excellent Courtesy and fast help!

Karen Patterson  |  First Impressions 
Rating:
4.0

None

Akash Rehman  |  Overall Experience 
Rating:
5.0

A very clean and well maintained storage facility with plenty of carts available for use. The staff is friendly and knowledgeble and the are plenty of supplies for purchase.

JEFFREY LUNSFORD  |  Overall Experience 
Rating:
5.0

I am so sorry I forgot their names, however they both had excellent customer service. They both mention item we had not thought about for example.....locks !!!! Thank you both for EXCELLENT CUSTOMER.

Debra Evans  |  Reservation 
Rating:
5.0

Great service

Denise Thompson  |  Reservation 
Rating:
4.0

The representatives were nice but I was not happy with the details they gave me over the phone and then I got to your facility and they did not have the right size storage available.

angela machuca  |  Overall Experience 
Rating:
5.0

Would rent there again, staff very helpful.

Abby Hayes  |  Overall Experience 
Rating:
5.0

Service was great

Mark Powers  |  Reservation 
Rating:
3.0

I did not get the storage I wanted because they said I had to buy a lock and I have my own and did not wish to purchase another.

Joffre Arias  |  Overall Experience 
Rating:
3.0

I was told over the phone that I was reserving a 10x15 unit when I get there it was not available. Irma was great but I was disappointed that I had a 26 ft truck and had a smaller unit. Left w/ items

angela machuca  |  Reservation 
Rating:
4.0

The front office was very slow even for minor purchases.

Gillian Economou  |  Overall Experience 
Rating:
4.0

An above average storage facility.

Paul De Furia  |  Overall Experience 
Rating:
5.0

Very satisfied with the facility and staff

Tony Escobar  |  Overall Experience 
Rating:
5.0

The manager is fantastic and I always felt safe coming to get my belongings.

LAUREN DALEY  |  Overall Experience 
Rating:
5.0

Melva Rae is the epitome of a great manager. I would steal her to my company if I could!

GABRIEL DJINN  |  Overall Experience 
No reviews have been submitted for this location.

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