Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good customer service. My rental was easily obtained and returned.
Gordon H
Rating:
5.0
The manager was incredibly helpful
ALBERT B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Phillip C
Rating:
1.0
Customer did not leave a comment.
Cody H
Rating:
2.0
The U-Haul was hard to pull seems as if it was resisting
Kiera H
Rating:
5.0
Customer did not leave a comment.
BARRY J
Rating:
5.0
Customer did not leave a comment.
Scott B
Rating:
1.0
I ordered the truck for a 7pm pick up and when I arrived at the location the keys had not been placed in the 24/7 box. I had to be at a work event the next day at 7 am but was forced to wait to come get this truck when the location opens at 7am. I was then late to the work event by 2 hours. Major inconvenience. What is the point of 24/7 pick up if it's not ready for the customers
Teresa M
Rating:
5.0
Customer did not leave a comment.
JOHN F
Rating:
5.0
Customer did not leave a comment.
Denise G
Rating:
5.0
Customer did not leave a comment.
Jacquelyn M
Rating:
4.0
Customer did not leave a comment.
Johnna N
Rating:
5.0
John needs a raise! That guy was on it. Great job.
Bryan W
Rating:
5.0
Customer did not leave a comment.
Rucker C
Rating:
5.0
They were very helpful and apologized for the run around we were put through.
Bradford R
Rating:
5.0
Customer did not leave a comment.
CAMILLE A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
anthony a
Rating:
5.0
Customer did not leave a comment.
Nethla M
Rating:
5.0
Nothing for this location. I have rented from several stores in my area and this on by far is the best. The lady upfront (cant remember name, red head) was the nicest employee. I run a collision center and wish that my employees were as easy to deal with as she was. Great job!
Aaron M
Rating:
4.0
Customer did not leave a comment.
William L
Rating:
5.0
Customer did not leave a comment.
Gloria T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael M
Rating:
5.0
Customer did not leave a comment.
George S
Rating:
5.0
Customer did not leave a comment.
Terry S
Rating:
5.0
It was a pleasure to work with John. He had excellent customer service and was very friendly. He made sure all my questions were answered which put me at ease during the entire process. I highly recommend working with UHaul and this manager.
sheena r
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MARY A
Rating:
5.0
Customer did not leave a comment.
bairon f
Rating:
5.0
Customer did not leave a comment.
Brandy D
Rating:
5.0
All is good. Check into storage and truck return both were quick and easy.
Storage is clean.
David B
Rating:
5.0
Customer did not leave a comment.
Michael H
Rating:
5.0
Customer did not leave a comment.
tiffany n
Rating:
5.0
Very friendly and quick service. I recommend using the App to complete rental process as it speeds up process.
David B
Rating:
5.0
I rented a van for a one-way trip. Everything was quick and easy, and the gentleman at the counter (who I believe was the owner of this location) found a way to save me some money by changing the dropoff location. I would definitely use this U-Haul location again.
Nathan P
Rating:
3.0
This was the 3rd location we went to for the truck rental. The staff was fine. The overall experience was horrible. Not having what we needed, sending us to locations claiming ro have the trucks and items we needed delaying our move, and ultimately caising us to have the truck longer than we expected which incurred more charges. I won't be using Uhaul if 8 ever need to move again.
Shannon T
Rating:
3.0
Check in process took a very long time. Outside area quit crowded.
Leslie D
Rating:
3.0
I drove off the lot in a 10ft rental truck and noticed after I got less than 100 ft away that the front windshield was cracked from 1 side to the other across the bottom of the driver side over to the passenger side and up to the top of the windshield, very dangerous but I returned it for another rental
Timothy S
Rating:
4.0
The experience at the first store was horrific I know they experienced the tornado but the website still says that they're open till 7:00 and when I look called they said they were at the office was open till 7:00 so then when I went there at 5:30 they were closed so I had to drive my RV all the way to the place that had the trailer I needed and Madison that was another $20 in gas I had to spend not to mention in the worst time of day to travel but at that store everything was good they treated me Fair I'm just concerned about the time and the extra $20 I had to spend to get there when you advertise that you're open to a certain time people count on that I realize their experiencing technical difficulties with all the tornado damage but that shouldn't change the fact that whatever time you're advertising online and whatever time the recording saying is what time you should be there till the lady that I talk to a customer service said they should have been there till 6:45 it was 5:30 and there was nobody there
Darrell M
Rating:
5.0
Customer did not leave a comment.
Keonya R
Rating:
4.0
Customer did not leave a comment.
Jessica B
Rating:
5.0
Customer did not leave a comment.
Erika S
Rating:
4.0
Customer did not leave a comment.
Eric T
Rating:
5.0
John W was a great customer service rep. I did have some issues with the emergency brake on the car hauler activating during my travels when I struck a severe bump on the road. However, John did honor taking 1 day off my daily charge bill for my troubles in having to wait for U-Haul roadside assistance to fix the emergency brake.
John M
Rating:
5.0
Very good and fast service!!!
James E
Rating:
5.0
Customer did not leave a comment.
rhonda m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brian K
Rating:
1.0
Customer did not leave a comment.
CHERYL A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Driss M
Rating:
5.0
Customer did not leave a comment.
richard s
Rating:
5.0
I had a great visit!
Christopher C
Rating:
3.0
Great location. Very friendly attendants.
Lura C
Rating:
5.0
Customer did not leave a comment.
RITA W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chance B
Rating:
5.0
The app glitched during rental return, but overall transaction was good
Terrence G
Rating:
2.0
It was very difficult to find the after hours return vehicle key box. Maybe put up a sign to make it more clear as we walked around property searching for the correct location to place the keys after check in.
Raul C
Rating:
3.0
Customer did not leave a comment.
Nicolas J
Rating:
5.0
Customer did not leave a comment.
Eboni W
Rating:
5.0
Customer did not leave a comment.
LATOYA D
Rating:
4.0
My husband was pulled over because the light over the Tag was out and we got a ticket that’s the only issue. I feel as if it was a big I convince as a customer. All trucks should be inspected and things should be repaired or replaced they rent trucks out
Ericka A
Rating:
5.0
Customer did not leave a comment.
Tamika L
Rating:
5.0
The person that greeted me at the counter, and took care of me, was very articulate and nice to work with. They were very helpful.
Mike O
Rating:
5.0
I originally attempted to rent from White's Creek Pike in Nashville, TN and they were unreliable and unprofessional. Their equipment was broken. They did not show up for work on time. They are the reason I had to switch my reservation from their store to 121 Moving Center. The service at 121 Moving Center was great. They helped changed my reservation the same day. I received my 26' uhaul and dollys from them.
William G
Rating:
5.0
Customer did not leave a comment.
Joe K
Rating:
5.0
Customer did not leave a comment.
Christopher S
Rating:
1.0
They literally shut and locked the door on me when I tried to return the trailer at 3:50 so that I had to come back the next day. Then an employee got rude with me when I was able to return it. 10 out of 10 do not recommend.
AARON W
Rating:
5.0
Customer did not leave a comment.
Eugena G
Rating:
5.0
Can’t remember the name of the people who helped me but I got done early with my stuff and called and changed times last minute
DUSTIN A
Rating:
5.0
Nothing
VALENCIA J
Rating:
4.0
check pivot points to properly with load ensure working, check straps to ensure same length, have them check air pressure to ensure at proper inflation for load. ours had none of these things correct. Had a significant issue finding place to air up tires on dolly, pivot did not work and had major issue getting one side of vehicle strapped down. Pivot not working caused front of vehicle tires to turn to make curves and turns.
Richard K
Rating:
4.0
This is the location that the faulty trailer was towed to. Did not visit in person.
MICHAEL L
Rating:
1.0
The truck was clean but didn't have a ramp. I know that I have rented trucks before that had ramps so it was extremely hard and frustrating trying to load the truck so I just returned it and my and went to Penske and got a different truck. I would only recommend only if you don't need a ramp. The customer service was great just the ramp missing made it a horrible day!
LATOYA M
Rating:
1.0
It was horrible customer service that I ever had !!
They didn’t wanted to charge my debit card even tho it was an option in their monitor for debit card
I reserved it online with my debit card and just because I reserved it online with my debit they didn’t wanted to give me a truck !!! They said u should pay with credit even I paid for it!! Can’t wait to happen again to do a liggal action against lady that worked there !!
Reza T
Rating:
5.0
Great group of guys and women
TASHAUN J
Rating:
5.0
The manager was great. All of staff had above exceptional customer service!
William S
Rating:
5.0
Both team members were great getting us checked in and then helping us get ensure the trailer was properly hitched/electrically attached to my vehicle
Joseph H
Rating:
4.0
Left brake light and signal were out during use.
Jacqueline H
Rating:
5.0
Customer did not leave a comment.
Javier A
Rating:
3.0
The truck drove horrible, the driver side door wouldn't close unless you slammed it. Truck was dirty.
Lisa R
Rating:
4.0
Customer did not leave a comment.
KATHY H
Rating:
5.0
Customer did not leave a comment.
Savitria P
Rating:
5.0
These folks were great. In our time of need they delivered. They understood our situation and were as helpful as they could be.
Joseph C
Rating:
4.0
Very nice and attentive personnel. Would use them again!
Javier A
Rating:
5.0
The employees were very helpful and considerate ...the trucks we rented were clean and well maintained.
Deanne D
Rating:
4.0
Customer did not leave a comment.
Randy J
Rating:
5.0
Customer did not leave a comment.
sally w
Rating:
3.0
Over charge. No following up. Not friendly staff. Equipment is always dirty. Always a long pick up process
lindsey m
Rating:
5.0
Customer did not leave a comment.
Roderick B
Rating:
2.0
The truck had a horrible smell that we had to endure the whole ride from Nashville to Knoxville. It had been cleaned and an air freshener in it but the horrible odor of dead animal or wet dog. It was a horrible experience
Rachel K
Rating:
5.0
Customer did not leave a comment.
JERROLD B
Rating:
5.0
Customer did not leave a comment.
Bryan M
Rating:
5.0
Not to much!! Staff was very good and friendly!! Did install very quickly and on time!!
William M
Rating:
5.0
Customer did not leave a comment.
William P
Rating:
5.0
Customer did not leave a comment.
Katie H
Rating:
5.0
Customer did not leave a comment.
Anthony D
Rating:
5.0
Customer did not leave a comment.
Brandon D
Rating:
5.0
Customer did not leave a comment.
brenda f
Rating:
5.0
All okay by me. Seamless.
JOHN L
Rating:
5.0
Customer did not leave a comment.
Jonteze C
Rating:
3.0
Customer did not leave a comment.
Morgan C
Rating:
5.0
I didn't know what to expect but it was a good experience.
Joseph k
Rating:
5.0
Well...I just learned today that I was charged $1 per mile for being 41 miles over our allotted number of miles. I think that is pretty poor...especially considering we told the manager that the truck leaked in the heavy rains we drove through and got several of the boxes wet and we didn't raise a stink about it.
KATHY E
Rating:
5.0
Customer did not leave a comment.
Brian M
Rating:
3.0
I had to return the next day to get the wiring rerouted and to have some trim pieces installed properly. Even though they corrected these problems and gave me a partial refund I don’t think I would do business with this location again.
Mike T
Rating:
1.0
Check engine light was on and truck bounced continuously when under braking. Unable to fill up truck at gas station due to seal not forming around the pump. Truck smelled continuously of marijuana. Will not be doing business with U-Haul in the future.
Bradley B
Rating:
5.0
Great team and awesome rental van. Exactly what we needed for a day of shuffling items to and from storage!
Brent M
Rating:
5.0
The facility that I rented the storage unit from is truly the best I've ever had the pleasure of doing business with.
Ernest R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BRENDA F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Heather D
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ANTORIAN M
|
First Impressions
Rating:
5.0
I came to this facility with semi truck try to back it to my unit the manager John helped me and make it easy for me I highly recommend this location
DJAMAL M
|
Overall Experience
Rating:
5.0
Thank. You John . Superior customer service
Tiffany B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matt K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brittany Y
|
First Impressions
Rating:
5.0
John, Kayla, Zoey, Troy, and a new girl I literally just forgot her name she worked sat 6/24/23, were all very helpful, caring, friendly, patient, understanding, after 3 yrs being there they kinda became family. They are absolutely a great crew and I will never forget them.
They were still professional yet they were people just like me and that made ALL the difference in the world to me. I would recommend this particular store to anyone and everyone!!!!
THEY ALL ARE A ABSOLUTELY, WONDERFUL TEAM
Patricia K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kurt W
|
Overall Experience
Rating:
3.0
There where trailers in front and was not able to drive up to it .
Leah F
|
Online Move In
Rating:
5.0
Great group of guys and ladies. Keep up the good work. Thanks
donna f
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kelly J
|
First Impressions
Rating:
4.0
Manager came over and trained and coached in moment
BENJAMIN C
|
First Impressions
Rating:
1.0
I always use U-Hauls trucks and storage for my moves however this time my experience was dreadful so much to the point that I had in a panic attack a severe one The unit that I was supposed to be renting and your expert told me would be large enough for my furnishings to store was not I had to then go to another location to when your customer service representative call they said it was available I get there it was not I lost an hour with my movers trying to get a unit therefore a one-day move turn into a two and a half day move and I at the end of this move am exhausted and dissatisfied and have lost money. When I do move out of my unit I would no longer sadly be using U-Haul for anything going forward in the future nor can I recommend it to family or friends
Kisha M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Rolin M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Xanthi D
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
mark j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
john w
|
Overall Experience
Rating:
4.0
The code boxes were not working properly, so it was not possible to gain access without being accompanied by a UHAUL employee.
Beverly M
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
James B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jerel P
|
Overall Experience
Rating:
1.0
I tried contacting them and got 3 people who claim they couldn't find my information in September. I email them to tell them I don't want to lose my unit cause my mom is in there. Then October come and I get an email saying final attempt but they sold the unit. Now I can't get anyone on the phone.. would not recommend anyone here. I can't replace my mom or my engagement ring
ANGENETO G
|
Overall Experience
Rating:
5.0
Nice ppl very helpful .
Lacrieshia M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
justin h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALAN J
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Floyd C
|
First Impressions
Rating:
3.0
The access code never did really work correctly and seems moot since there is no gate. There were dirt dauber nests on every wall and was it was severely infested with roaches. The facility treated the unit for roaches but did nothing about the dirt daubers. We had to remove them ourselves.
Camille M
|
Overall Experience
Rating:
5.0
Mr. John Walker was very friendly and helpful.
Deborah &
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
EUGENIA R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David W
|
First Impressions
Rating:
5.0
I Thank the Uhal for all they did and how they help me Mr John is a great guy when I’m at my lowest he helped me I appreciate him and his staff
FELICIA D
|
Overall Experience
Rating:
5.0
The front desk workers was very professional and helpful and friendly. The place was well taken care of clean. I have no complaints nor worries about this uhaul team or facility’s. I would recommend everyone at this location. Thank you guys for the excellent work.
marquari K
|
First Impressions
Rating:
3.0
Mice and red wasps were a significant problem in my unit. I was assured at move in that pest control was a top priority for the facility. All off my items were stored in plastic bins, not cardboard boxes. However, several priceless heirlooms were damaged beyond repair by mice nests, urine, and feces. I was stung last summer when I opened my unit for sorting some items. I reported the wasps nests, and knocked down the nests myself repeatedly.
My account was on autopay. More than once, I received a bill with “late fees” because the billing was not processed as expected. When I tried to contact the store, I went into corporate UHaul phone systems that were unable to resolve the issue or a never ending loop only to be told I’d need to physically visit the local office and pay my bill (even though it was in auto pay).
Brandon and John are fantastic employees. Their hands are tied by an inefficient corporate structure that surrounds them.
Note: The fencing at the back of the property near the train tracks is not secure. Two different times I was at my unit (toward the back of the property), the same couple was hanging out under the covered porch area. One time, they were arguing, and the argument escalated into physical blows. I immediately locked my unit and reported the incident to the office. I was unable to complete my unit sorting at the time due to the incident.
This was not due to the fault of the workers. Staff have been accommodating, helpful, and customer service has been as expected. I have been credited fees and accommodated, but the pests were never under control. Building B has a mouse problem. Please ensure this is taken care of before promising patrons that their heirlooms and items will be safe from pests.
Thank you to Brandon and John for their continued solutions.
I would only recommend an indoor, climate controlled storage company/space future forward.
Thank you.
Kristine M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Dion H
|
Overall Experience
Rating:
5.0
Efficient, friendly, cooperative
Barbara S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Hector V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Roxanne T
|
Overall Experience
Rating:
5.0
I would rather not be messaged at 2am . otherwise all was good.
Roxanne T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
shellie w
|
Overall Experience
Rating:
4.0
While our original reservation had somehow been canceled unknown to us, the owner did everything in his capacity to accommodate us.
Barbara S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Cynthia L
|
First Impressions
Rating:
5.0
I love ❤️ John and the young lady with the Blonde hair they are such sweetheart and where very helpful
FELICIA D
|
First Impressions
Rating:
4.0
After spending a weekday there while movers loaded our trucks from storage, very thankful for this facility. Each UHaul staff member was pleasant, helpful, every time I walked to the counter - in spite of delays with payment methods due to address changes - and handled each request I saw and heard fully.
Sally M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Karen B
|
Overall Experience
Rating:
1.0
I transferred my larger #45 unit to someone that shared half the space the last few months, we went inside the store in June 2020 with driver's licenses, credit cards, signed, auto pay, no longer my unit. In Dec 2020, I got the smaller #91 unit and discovered that my name was still on her #45 account online, I couldn't get to my #91 online because I was listed as hers for #45, her info also on it instead of my #91, couldn't pay my account or set up my usual auto pay. I received aggressive emails with a former manager's name at the bottom, the new manager of the past year not on the e-mails. No one could fix any of this with MANY unpleasant and lengthy attempts, no one could take responsibility, calling the 800# didn't help after much effort, and could never reach the Madison storage unit location by phone.
I also had an especially hostile encounter with the employee Rory who did not respect me as a customer or believe anything that I said I was told and charged me a $39 late fee the first time I went in to try to get auto pay fixed in person since I couldn't get anything fixed online or through the 800#.
If not for all this for almost a year, all else would have been good.
shelia p
|
Overall Experience
Rating:
5.0
Fabulous! It will help us a great deal to have this fir a while.
Camille M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RUBEN O
|
First Impressions
Rating:
1.0
storage has homeless people living in it and it reeks of dead body that has not yet been discovered
TASHA B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHERYL M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHACOYA B
|
First Impressions
Rating:
3.0
The worker must have had a really bad day. We arrived 15 minutes before closing with 2 trucks to return and 2 storage units reserved, and the man on staff walked in from his truck, told me they closed in 15 minutes and I should come back tomorrow. I asked to get started with the time available and finish our transaction- he then threw something down, and was as minimally helpful as possible in acknowledging and printing receipt. I had to ask for additional information 3 separate times about the units and where to find them. He was out by 7 pm.
Sally M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mary W
|
First Impressions
Rating:
5.0
Ty. Mike. &. Tracy. Great. People 💯💙🙏🙋. Ty. Been there 9ish years🥰
debroah C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Amber Y
|
Overall Experience
Rating:
2.0
Muy mala atención al cliente por parte de los empleados
Jacobo M
|
First Impressions
Rating:
5.0
I had a very good experience with UHaul storage. The staff was always courteous and helpful. Never a bad experience in over 5 years. Thanks
JOHNNY W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LEWIS E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEPHANIE A
|
First Impressions
Rating:
1.0
I tried to call the manager for months. He never called me back and when I went to the location, he was never there.
ELIZABETH S
|
Overall Experience
Rating:
3.0
Need more staff in the store. Abnormally long wait times!
Kristina Z
|
Overall Experience
Rating:
4.0
Great place to get a truck and storage easy access friendly staff fast service
Karl W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
rhonda m
|
Overall Experience
Rating:
3.0
Two lots to park the trucks and trailers, but mostly all of them were kept by the storage units causing it to be difficult to get in and out at times.
Anytime the parking stall has blue paint it means that it is Handicap. My last day there an employee made me park where it was painted blue. She argued that it is not Handicap. Just because you start to scrape away the painted sign doesn't make it not Handicap, there is still blue and a ticket can still be issued.
Jean H
|
Overall Experience
Rating:
2.0
Rat droppings and a caved in ceiling that damaged lamps and pictures that apparently got wet and had to be thrown away. I was not given a refund for the days I didn't use the storage, but conveniently charge 25.00 if I was a day late. I moved out the 28th of the month so that's 5 days before the next bill was due. I wasn't given the number to file a claim for the items destroyed or cleaning fee for the furniture that rats have climbed all over..
sherita h
|
Overall Experience
Rating:
5.0
The guy that checked me in was very knowledgeable and very friendly. He had worked there when I rented a unit a couple years ago. Very good experience.
Jeoffrey h
|
First Impressions
Rating:
5.0
The staff is always helpful and professional. I have never had a bad experience with my storage unit or when renting a truck. They were great!!
Debra C
|
Overall Experience
Rating:
2.0
Specifically reserved a drive-up storage unit as I have a few very heavy items, including a real-wood dresser that weighs about 500 lbs. I received confirmation that I had a drive up unit reserved and when I got there after a 12 hour drive the facility had a second floor unit that was only accessible by a huge ramp. They were unapologetic about this and had no offers or attempts of rectifying the problem, I went to another facility.
Kevin W
|
Overall Experience
Rating:
1.0
We were displaced due to a horrible tornado that took out our home and belongings. I was loading items into my storage unit at the Madison, TN location alone. The ramp to the second floor unit was not large enough to pull the cart up with the boxes. It is a huge mess. I asked someone at the counter if they could just help me pull the cart up the ramp, which would take one minute of muscle. To which, a very dirty, unkempt woman with a big septum piercing looked at me and said "that's not my job sorry" and her coworker appeared to be concerned, but that's all that it was, appearances. She kept herself behind the counter while I cried. My posessions were broken from attempting to go up this ramp. So after losing almost everything, I lost more because one person couldnt be bothered to lend me a hand. This is absolutely shameful, and the Madison location should be ashamed of themselves. We are all Nashville neighbors, and the least that someone could do, is show a litle compassion. Disgusting.
Erin P
|
First Impressions
Rating:
3.0
Called 9 days before I needed a 10 ft storage unit. Spoke with Brandon. When I got there they couldn’t find my reservation and no 10ft units available.
kirk r
|
First Impressions
Rating:
1.0
My property have been vandalized and stolen. One of the employees after cutting my lock I purchase at that location allowed someone to go into my storage #228
andrew j
|
First Impressions
Rating:
4.0
The guys went out they way to help
steven c
|
First Impressions
Rating:
5.0
EVERY staff member was helpful and amazing. I loved it and if I need another storage unit, I won't hesitate to come back.
Evan W
|
Overall Experience
Rating:
5.0
Fast easy courtois
Tanya R
|
First Impressions
Rating:
3.0
The access code never worked, so I always had to make a trip up to the office to get someone to open the storage. I usually ended up waiting because they were so busy.
MECHELL S
|
Overall Experience
Rating:
4.0
Facility is hard to reach on the phone, but that seems to be the same for most facilities. They did however return a call 48 hours later; which is rare for most facilities.
KEO C
|
Overall Experience
Rating:
1.0
Live German Cockroaches were in my unit & crawling from underneath 2 units 2 doors down almost as soon as we started taking items out. Because of it, I threw much of my items in the on-site dumpster.
Joan M
|
Overall Experience
Rating:
2.0
They needed more people working the store especially on a holiday of its business. The password/ key card situation was not explained and I haven’t been about to get in my storage for 5 days.
QUINNA H
|
First Impressions
Rating:
2.0
My reservation said I could access the storage unit until 10pm. Found out when i got there that i could only access it till 7pm. Had a truck lined up and two friends willing to help me move. Bummed
Stephen S
|
First Impressions
Rating:
3.0
Well the truck broke down and had to wait for the truck to get fixed and missed work the next day so we could take the truck back so me and my wife are out a day of work so we are suppose to be comple
Donald J
|
First Impressions
Rating:
5.0
I found u haul and the people there were very satisfactory to my needs .And I would be very happy to recommend it to anyone.
Vera F
|
Overall Experience
Rating:
5.0
Anytime I called up there everyone was always helpful.
sherrell b
|
Overall Experience
Rating:
1.0
Management was rude and offered no assistance to help customers
temeshia p
|
Overall Experience
Rating:
5.0
I just want to say that you all are awesome. Thanks for being there in the times of need.
linda h
|
Overall Experience
Rating:
5.0
The Madison U-Haul Storage with General Manager Mike Ozden and his Assistant General Manager Brandon Jones and their crew was so AMAZING, HELPFUL, WITH EXCELLENT CUSTOMER SERVICE SKILLS. I loved it.
Lee E
|
Overall Experience
Rating:
5.0
I have recommended this facility to someone I work with. The staff were friendly and the facility was clean and secure. Thanks!
Jeoffrey D
|
Overall Experience
Rating:
2.0
The electronic lock malfunctioned and i could not get into my storage unit. Msnagement could not get into the door either. I am going through with arbitration for breach of contract
Darryl B
|
Overall Experience
Rating:
5.0
I just have to say that my experience with u Haul was wonderful, and the staff and all was great. Thanks for the awesome customer services.
Chynette G
|
Overall Experience
Rating:
4.0
They employees were super nice and always answered my questions. They were very efficient!
VEASHA R
|
Overall Experience
Rating:
3.0
Needs lighting and storage needs painting on inside of building i mean the storage its nasty and it wasnt clean when i rented.plus a person can die of heat stroke in the o nes upstairs no air was on.
Cathrine H
|
Overall Experience
Rating:
2.0
CANNOT get a call back from GM Mike Ozden regarding an auto payment of 7/20/18 for unit 122. Vacated unit on 7/16/18. I have called site multiple times & Uhaul Corp regarding matter. Ridiclous!
Janet K
|
Overall Experience
Rating:
1.0
Worst service ever never will do any kind of service from your company again
Charlene Z
|
Overall Experience
Rating:
4.0
Other than wishing for an elevator opposed to an access ramp, it was a great experience.
Jeremy J
|
Overall Experience
Rating:
5.0
Everyone is very helpful and Mike is professional and personal.
will c
|
Overall Experience
Rating:
1.0
Extremely rude staff and were not willing to work with me on retrieving my items but yet charged me for it. Will never do business with U-Haul again.
Marla M
|
Overall Experience
Rating:
5.0
Great service
BRIAN C
|
Overall Experience
Rating:
5.0
very good to work with
Buddy K
|
Overall Experience
Rating:
1.0
Staff was very hard to get a hold of. I moved my belongings to SpaceMax