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April S | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Lubbock
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Took a long time to get rental and they did not have what I reserved.
Charles EStaff is extremely rude and unhelpful. Took 45 minutes to get a small trailer hooked to our hitch
Jonathan OGreat service and personnel
Elizabeth LThis has been the only location I’ve used except once for 20 years. Absolutely the best location
CHRISTOPHER CThere have been several times that I have checked in online before arrival, uploaded my drivers license and entered my emergency contact, and then when I arrive to pick up my rental, I have to go through this process again. What is the point of the online check in?
Josh LDid not enjoy the process required to rent the vehicle.
rodney rThey need more space to safely have that much traffic through the facility
Gordon HQuick and fast, great service.
Rita BProvide knowledgeable service in store instead of not helping and just saying call the 1800 number to find out how to pay when i scheduled over the phone.
SHANAY Bnot very satisfied with in store service especially the lack of instruction for returning equipment after hours also reserved truck with dolly and was advised at pickup no dolly’s were available but there was one inside the truck
Alex CI've rented a uhaul several times from this location. It will continue to be my go to rental place!
norma kPrices are a little high. No staff to talk to after 8 p.m. Other than that, everything was great.
Samuel S | Overall ExperienceGreat service, fast ck in & out
Eric SThe way the trailer was hooked up was absolutely dangerous. I was not allowed to do it as it was the “policy” but the person who did hook it up did it incorrectly. Instead of connecting the chains to the hitch, he connected to small holes in the frame and not hooking the loop back to chain. Very unsafe if something were to happen. He said it had to be done that way because the chains wouldn’t fit. Which was not true and proven at the drop off location. I would never want to use this location again. Absolutely terrible and dangerous
Trevor BGreat customer Service
Peter PVery satisfied
Michael MGood experience overall
Stanley WThe moving truck had no muffler and was loud annoying for 12hours caused the truck to be insufficient on gas , the manager didn't Care I'm going to think twice about renting again. Unsatisfied
RICHARD JThe running lights were not operating and I got pulled over.
Matthew BBoth times I was at this location there was a line of people waiting to be helped. It was very aggravating and painfully slow.
james bThe location I picked up from was great, the employees were all really friendly. My problem is with U-Haul and their website. It’s the dumbest thing that it allows you to select rentals of stuff they don’t have. First I tried to rent from a different location. That was actually near me, and instead got routed to this location that is twelve miles away instead of three. Then, I can’t get the size truck I wanted either. So I decide both of those things are still workable and it’s fine. Then I show up in person and get told there are no rental dollys. Already nothing worked out the way I needed and instead of knowing this when I made my reservation and being able to make a reservation with a different company or find someone to borrow one from, I had to just stick it out because I was already in the middle of picking up the truck on a busy day for the employees. If I could make the choices again with all of the information available I wouldn’t have rented from U-Haul at all. So maybe that’s why the website doesn’t tell you when they’re out.
Madison GExperience at this location today was much better than usual.
Ronnie MNo question
Javonda M | Online Move InThe best customer service at this location. I had tons of issues with a tow hitch installed from a different location and what mistakes could have put my life and my children’s life at danger were caught by Zack and Katina. Not only did they catch the issues from the other company’s bad install, but Katina went WELL out of her way to make sure that not only would my family have a safe drive back to Washington state by fixing the issues, but Katina stayed late after closing to make sure we could leave by morning as we needed to leave Lubbock ASAP. I will never forget the compassion, understanding, and caring Katina showed me. I am thankful that Zack caught the issue and brought it to Katina’s attention. Zack, Jackson, and Katina are such a blessing to the customers and community of Lubbock. All 3 of them showed me nothing but kindness and compassion. I can only hope that all the U-Haul locations have employees as stellar as they are.
ARLENE OGood
Latoya BI use this store every 3 months for the last 4 years and they always go above and beyond even when things aren't right they always make it right out of all the stores I have used in Dallas/Ft Worth Metroplex and San Antonio region This store in Lubbock is the Best of my 40 years of using Haul for local and long distance EXCELLENT JOB The 34th Street Location Lubbock
Dominic CThe service was good. The two staff members who helped me were both great!! I would use this location again anytime I needed to rent a trailer.
Stephen HMake sure to have enough loading equipment. We had requested a dolly to load we were told they didn’t have any when we got to the store to pick up our rental. It would be very helpful to know before beforehand about it.
Julia GMake it easier to change a reservation from a return to place of rental to one way
Steven REquipment (truck) dirty. Windshield was crack. No Dollie’s available Closing person (7:30pm) on Wednesday 03/13/24…..rude and very unprofessional….not impressed…name unknown….
Jesus SCheckout process was very long. A line of customers waiting to be checked out or questions about storage.
Daniel OHave more than 1 person at front desk to take care of customers. Outside person never uttered a word to us. We had to guess as to what to do and where to go. Trailer wiring was damaged so we had to switch trailers after already hooking up. Employee pulled wiring off and just walked away without saying what the problem was. Returned several minutes laterwith 6 wiring pieces and connected to another trailer. Still not speaking. I asked if I should move truck to the other trailer and he nodded yes. Did not help with directions to back up. Entire ground was covered with nails, screws , pieces of wire , broken drill bits and welding rods. These potential tire hazards to vehicles and trailers are a sure legal liability to Uhaul.
Glynda GNot tell a customer whose going from Texas to another State that it's unlimited miles & when the Truck is turned in there's a balance for over due miles & money is due. That is what happened to me.
beverly tThe check in was rough. Customer agent didn’t have enough help and the reservation wasn’t able to filled completely. Returning the equipment was a much better experience.
Jennifer ESeems as if the location was short staffed. Showed up at 3 for my reservation. Didn’t leave til close to 4:30.
Brandon CComplete bullshit. What is the point of a reservation? Didnt have the equipment needed. Bill went from “$60” to extend use of the truck by 3 hours to all of a sudden I was charged an entire extra day, and entire extra day for insurance, was accused of not having gas. Will NEVER use U-Haul again after all of the lies and hidden fees. One angry customer doesn't make a difference, but complete bullshit and paid way more than needed. Thanks for fucking over my move. Worst company I have ever used.
Ryan Hellos saben su trabajo , y las personas que están en el mostrador son muy atentas de ayudar al cliente . gracias
JoseAlfredo EThere was a problem with the storage I picked out. It was not uhauls fault. It was mine. I went and rented another one and they credited the other one back to me. Now understand folks It takes up to a week for the payment to be reversed. Other than that it's the only place I will put my storage in.
Samuel S | Overall ExperienceYou guys were very polite an understanding
elisha tI had a reservation and when I showed up to pay for the U-Haul it wasn't even ready it took him 2 hours to get my truck out. And it wasn't no $20 charge they charged me way more than 20 bucks. The next morning the parking brake was stuck and I had to call the corporate office because they don't answer their phone at the 34th location, and I literally had to fix the truck myself because it was taking way too long and I'm already late. Poor customer service, overcharged me 100$ and the insurance diddnt cover anything after the dang thing got stolen from me. So now all my stuff is gone, I owe uhaul 1000$. They won't get their money from me. In fact, they owe me for the repairs I did to their unreliable equipment DO NOT RENT FROM HERE!!!
Justin PHave the guy that waited on me, wait on them.
John Bawful
Benjamin AThe wait to rent a unit was ridiculous I waited over an hour and I had a reservation. The return process was wasn’t any better. There’s a sign to stay in your vehicle but no one was outside so after waiting about 15-20 minutes for someone to come out I had to go inside and do the return
Claudia SUnderstaffed in busy hours. Long wait time. Didn’t have the equipment I needed.
TJ MThank you for fixing the problemed wiring harness that another UHaul dealer installed incorrectly. Removing the old wiring harness that was shorting out and had caught fire and installing a new one correctly has fixed all my electrical issues I was having with my vehicle.
Jon LPersonnel quickly and efficiently checked in equipment and got us on our way all while providing excellent customer service
Kelli WNothing that I could see.
Albert SStreamline the checkin process. Save my drivers license pictures and info. I have to upload it and provide it every time I rent.
Josh LMake sure employees have the training to check the trailer plugs then selfs so the customer can drive safe.
Seth LExpensive for such short usage. But it was a good experience so if needed I will be back.
Elijah VGreat staff. Very helpful. Good experience
James SOffice staff was scatterebrained and not able to stay on task. First car transport that was hooked up did not work so had to get another one. Took over an hour to get in & out. The young man that was helping us with hooking up the transport did a very good job.
James NNicole did a great job. We needed the truck last minute and she got it done for us.
Heath CNothing you have nothing but professional people working the from Elysia in the front to the associate that hooked the trailer to my truck and Micheal the associate that received my rental trailer back they all were awesome
Oscar MI booked for mobile pickup at 4pm. After checking in online and going inside I had to go through entire process of showing id again. No keys were in the store for my truck so I was told to find a helper outside. 25 mins later someone finally helped. Had not had time to clean the truck and utility dolly wasn’t loaded and she wanted to see my email confirmation instead of accepting the mobile pick up document. It’s was around 4:40 by time I got off the lot
Shayla CThe online reservation of the trailer could have been more inclusive so that when I arrived onsite to pick the trailer up it could move faster. This process was very time consuming and almost all of it could have been completed online when I set up my reservation so all I needed to do when arriving was to present my ID and pick the trailer up.
Amanda KNo Dollie’s of any kind even with a reservation done 3 days plus ahead of time. Made my one day task and took 2 days.
Timothy DLocation never has the equipment reserved available at time of pickup. Location is chronically under-staffed. Work ethic is mediocre at best. Often only one employee working the desk. Employees are constantly on their phones and not prioritizing customers. Premise is littered with trash and tools.
RYAN MToo much taking photos answering questions with personal and on the phone very frustrating
Shailsh PThis location goes above and beyond to make sure their customers are taken care of and have the best experience! I am so grateful to have had their support while using their storage facility. I would definitely recommend them to anyone needing a secure place for their belongings because the staff and management have been amazing!
Amber H | Overall ExperienceService techs were on their A game thank you
Daniel P | Overall ExperienceThank you May the Lord Bless you mightily to entire U-Haul Family
rachel j | Overall ExperienceThank ya for what u do for people out here in world god bless
victor b | Overall ExperienceIt was a great experience
Juan C | Overall ExperienceManager on site was extremely helpful. The outside employees went above and beyond very greatful for the staff. The employees gave us amazing service. They were polite, quick, hardworking and informative.
Dianna G | First ImpressionsTried to cancel never moved in. Called to reserve online and I was told I could cancel anytime before move in. Daughter needed to check in in Lubbock so I was told I needed to log in and add her as an alternate person. I did that then when I called to cancel was told I could not cancel because I already paid online. BUT we never checked In to get storage unit. I could not get through to the Lubbock location until today and was told by James that Carina would call me back. Still no call back.
Sandie L | Online Move InThanks to the staff!
PATSY M | Overall ExperienceI can't get into my storage after hours I was given a code and it doesn't work
Manuel p | First ImpressionsI would have rated it better if the facility didn’t accidentally make me sign a contract to a unit that was already in use. I went and resigned with an available unit and let them know when I was finished but was still being contacted about the unit I never got into. There was already a padlock on it and never even opened it or anything. I told manager I was not responsible for anything that had to do with that unit being that I never moved to unit 800 something! It was their fault they had me sign a contract to a unit that was never available to begin with and now saying I owe 900 dollars! Smh
Jessie V | Overall ExperienceI have tried three times to cancel the unit. How is it not done yet.
Amanda D | Online Move InExcellent service, somewhat of a line/wait but they had storage I needed and on a Sunday which helped a lot. Thanks
Eric T | Overall ExperienceGood clean location, got storage I needed and on a Sunday
Eric T | First ImpressionsThe moving guys they used to load never showed up. (Mr.Moveit). They didn’t even call or would answer their phone. So we were stuck. I was told by you that the first months rent for the storage would be free and it wasn’t. The truck was nice but they did not have the furniture mover equipment that was promised. All in all the package that I was sold was a nightmare. Thanks for giving me a chance to express my total frustration.
jennifer w | First ImpressionsThe Storages Themselves Weren’t Too Bad, But They Also Are Great. I’ve Had Staff Not Be Friendly And Even Try To Say I Went In A Cut Off My Own Lock When I Hadn’t Even Been In For Months. Not Sure Why Exactly, Just Kind Of Felt Like They Were Trying To Find Damage/Excuses For More Money.
Mireya R | Overall ExperienceKeep up the great service
Frederick W | Overall ExperienceI had a lot of problems with the card reader.
Jordan U | Overall ExperienceStaff are not friendly and rude.
Magdalino A | Overall ExperienceWhen I reserved, app said first month free but I didn't get it.
Jaime P | First ImpressionsAs long as they credit the rent they debited from my account after I left I will be back
Sheila E | Overall ExperienceYoung lady at counter was very helpful
victor b | First ImpressionsStill have not received my refund, Bern over a week now
Archie H | Overall ExperienceOn line messed up everything, but they did fix everything.
Archie H | Online Move InWas able to move in no issues was very clean and was more room than i expected
Lawrence F | First ImpressionsThank you for the wonderful service!!
Jose V | First ImpressionsDecent place I like it the only thing was they entered the wrong information and they always have a hard time finding me in their system. But even though it's a great place.
narciso r | First ImpressionsHave a line and workers walking around not helping mgr in office talking to someone and don't come out and help
Frenchelle R | Overall ExperienceThis was my first experience ever renting a storage unit. The process was so easy and the facility was above expectations.
Tracy V | Overall ExperienceI would recommend U-Haul to my friends and family,i rate y'all 2 thumbs up 👍👍
Adam C | First ImpressionsNone
Denise P | First ImpressionsSimple system and good availability. This location really met my needs
Briaunna O | First ImpressionsThe particular unit I rented had a support pole directly down the middle which made organizing and stacking storage boxes problematic. That should have been noted and even reduced in fee because it did take up valuable square footage.
Jennifer H | Overall ExperienceI need to talk to Brittany delacruz about my account please and thank you
cavis a | Overall ExperienceThey were the best .thank you for everything. I would recommend anybody to rent at U Haul.
Yolanda T | Overall ExperienceNo complaints thanks
LOLA C | Overall ExperienceThey were very nice, and they even helped to move my u-haul truck from my storage to the lot. After I had a person who was supposed to help me take off and left me stranded.
Susan S | First ImpressionsVery good
Pedro F | First ImpressionsMy boxes were wet and alot of my kids momentum were ruined, storage had water leaks and I wasn't advised when I got the storage that water would leak into the storage, I would of got one that had better climate control.
rachel p | Overall ExperienceI waited for 1 and a half hrs for uhaul to call me back I wanted to know when my trk was due so I wouldn't be late the place where I rented the trk and tow dolly in Louisiana did not get me the complete receipt when I finally got in touch with u haul I was already late it took me 3 and a half hrs to get a driver for my personal vehicle to get to get the trk and tow dolly back to uhaul I do not appreciate having to pay extra because it took to long for someone to call me back
donald c | First ImpressionsSolo una cosa debería hacerles saber. El candado que ustedes proveen, la llave de este es de baja calidad ya que se me quebró con el uso normal. El metal de la llave es muy blando, incluso el cilindro donde se intoduce la llave no giraba suave cada que abría y cerraba. De hecho tuve que cortar el candado con mi herramienta ya que se quebró la llave y la mitad de ella quedo dentro del cilindro. Y por consiguiente lo reemplace por otro nuevo de diferente marca. Los exhorto a adquirir candados y llaves de alta calidad, y solidos. De ahí en fuera todo estuvo bien! Gracias y buenas vibras!
Alejandro D | Overall ExperienceWill be using uhaul more in the future
Steve M | First ImpressionsI received alot of miss information and it was very difficult to reach the front desk. Everything I own was filthy and covered in dirt when I retrieved it and the double charged me on the truck when I moved out. Even though it was returned 8 hours early.
ARITA B | Overall ExperienceThis place is so busy and it's poor management that only one person at the counter. The line is out the door. My storage rooms were upstairs. As busy as you are why not have an elevator.? I'm sure you make plenty of money.
Mary A | Overall ExperienceStaff was, friendly, courteous, professional, respectful and patient!
Chisa R | First ImpressionsService very slow! The things I order online or not always available or the online service does not work well
KIMBERLY K | Overall ExperienceI've used U-Haul several times and will always use it as needed, and recommend them. Thanks U-Haul for everything
Larry W | Overall ExperienceGood stuff
Alonzo D | First ImpressionsThanks.
gerry w | First Impressions90% of the time he service was excellent. My biggest concern was our “code” never seemed to work.
SUSAN C | Overall ExperienceI love this place and would absolutely use it again when needed ♥️
geneva c | Overall ExperienceHouston U-Haul Representative falsified information to me regarding Lubbock Texas.
Victoria T | Online Move InThe young man that assisted me was very friendly and helpful. He walked me to the storage unit and to the truck and explained everything very clearly.
DELFINA M | First ImpressionsJust expensive. But still a good experience.
Jamie P | Overall ExperienceShould offer easy access for storage on 2nd level. Carrying big object up stairs is pretty hard.
melissa M | Overall ExperienceWater and moisture damaged some Of my clothes and furniture in the storage. I will not be using this place again. Especially for the price and the newer storages are cheaper and actually climate controlled.
chris e | Overall ExperienceI have used this company for many years and as always staff is very accommodating.
PATSY M | First ImpressionsI will do anything I can never to use UHaul again. We spent over $2200 over the course of 4 weeks with you and had countless issues. From scheduling to pickup too storage changes to trailer connections, it was a very expensive nightmare.
ANDREW J | Overall ExperienceUnbelievable quality and great prices and great service!
Carl S | First ImpressionsAll staff were helpful and friendly
Mary M | Overall ExperienceI want to thank the specially thank the manager Katina for her kindness and help. I was having a hard day due to some unfortunate circumstances that had just occurred during my move that made me have to put my property in storage. She was so kind and it help to calm me down. She was very understanding and got me taken care of with no added stress. Thank you again Katina. More businesses need more of these kind of employees especially with everything going on in this world today.
GLORIA J | First ImpressionsEmployees smoked marijuana on premises my storage unit smells of marijuana, employees were extremely rude and the facility is disgustingly filthy... I know its on the bad side of town but doesn't mean it needs to be that bad... I will never use uhaul again because of this facility.. they will not answer the phone when people call.. go ahead call that location.. they won't answer. Also I was stranded for 2 days with a flat tire in uhaul because they would not answer the phone...I cannot begin to explain the horrible time I had using this company...I should be compensated but I don't want to because that would mean I have to deal with the company even more...trash company
Bryar M | Overall ExperienceStaff was very helpful. Showed me how everything works and checked in.
Mary M | First ImpressionsI've had 2 different storage units over the past 5 years. No problems there. The process of renting a truck and trailer has always taken well over an hour and/or having to pick up at inconvenient locations. While the staff are polite, the computers are notoriously slow and be ready to wait a long time in a line.
John M | Overall ExperienceI would trust my business nor my property to anyone else. Thanks Uhaul
Larry W | First ImpressionsThis is a great U-Haul location. I have been to many and this is my favorite. They always have what I need, offer good advise, and always in a friendly manner. I will definitely use them next time!
DANIEL M | Overall ExperienceI was very Pleased with employees and the facility. Thank you
Rosie O | First ImpressionsThey never gave me my money back
Dasha W | First ImpressionsVery helpful and can do people with a great attitude.I will by all means come back.The lady in Abilene was very helpful and friendly as was the guys in Lubbock.Certainly a 5 star rating to everybody involved.
John K | First ImpressionsI was going to rent a I uhaul truck to move a two bedroom house and rent a storage just for that . You would think she would have recommended me a bigger storage if I was getting the truck for a two bedroom but no I was not shown the storage space before renting it was just told that it was a 5by something so I got it when I go to deliver my things it wasn’t even enough space for not even one bedroom I called and there was not anything else available so they told me
Leann Y | Overall ExperienceUpon arriving inTexas and being told we had a storage from our departure point when picking up the 26’ truck, we arrived to then be told jk no storage for you! Then the owner was incredibly rude and argued with me over whether I had a reservation even after I produced the receipt! This move was a nightmare and u-haul didn’t help. While preparing to leave Kansas our car dolly was unavailable (reserved weeks in advance), so we had to make a return trip to get our car. An 8.5 hour drive both ways to pick a dolly and get our project car home! Because of the disorganization of your business it cost us an additional $1000 dollars to move in unexpected gas, hotel, and storage costs! Very unhappy with u-haul and will seek alternatives in the future. The location in Texas did finally get us storage for the free month we earned for the large long distance rental, but instead of the extra large unit we reserved IN ADVANCE we received 2-8x8 units and were barely able to cram everything in. Maybe corporate should step down and manage these franchises more closely. Moving is stressful enough no extra hassle needs to added.
laura d | Overall ExperienceNice communication and stores safety.
TU M | Overall ExperienceThis is the first time I have ever moved and the staff were all very helpful and knowledgeable.
Roxanne p | First ImpressionsFirst day of rental- uhaul servers crashed and I was standing in the parking lot with all my stuff. On location staff almost never picks up the calls. Like seriously hire someone to answer calls or invest in a decent voicemail. All 4 loading and unloading carts were missing. When I asked someone for help they took me to the back of the facility and made me drag the cart back to the entrance. Turns out uhaul staff were using it to do maintenance and repair. They only gave me one cart. The remaining 3 carts were not put back for the next three days. I was told that I should get a free uhaul lock. Never received that.
rudy m | Overall ExperienceThank you for the service!
SheKeia B | Overall ExperienceStorage unit leaked but, the sales rep guy was super helpful and overall made for a pleasant experience despite the water leak we discovered 2 weeks later.
KENNETH T | Overall ExperienceThe customer service rep at the Lubbock location was incredibly helpful
KENNETH T | First ImpressionsKeep working, thanks for helping.
TU M | First ImpressionsServer crashed. Automatic door doesn’t work. Reservation disappeared when I reached the location. Had to go back and come back the next day. Staff was kind enough to add an extra month - no charge. The uhaul call center staff in Phoenix were very rude. Would always interrupt me. Had repeat the same thing ten times.
rudy m | First ImpressionsVery professional and made sure that everything was safe secure and it was all done in a very timely fashion thank you very much
Rafe R | First ImpressionsI love these folks, I had to rent a uhaul and storage from them 2x and I will ALWAYS come back. Thank you guys y'all are awesome!
Michelle T | Overall ExperienceChandler saved the day! Checking out of our storage unit, Chandler was kind and very helpful. Checking in was horrible, whoever helped me was rude, didn’t help at all, didn’t explain anything! After the initial showing up, returning my rental $600 you would think they would be courteous and helpful but it was the opposite! The storage unit itself is way overpriced for what we got, and in poor shape. Chandler at the end was the really only good point. And the actual pick up of the rental in Austin ATX. They were very nice and helpful. We’ve used u haul many times, paid a lot of money to them. Whoever helped me check in to our storage unit should not be there if they don’t want to!
JUSTIN G | Overall ExperienceWe were extremely pleased with the opportunity we had to use this facility.
Theresa Y | Overall ExperienceI will come back for moving and storage
ROSA K | First ImpressionsNever used a storage before. Not sure what to expect. Facilities were ok but staff not friendly or helpful.
TARA S | Overall ExperienceCrisp and friendly service never goes out of style
DANIEL M | First ImpressionsNo problems whatsoever. Easy move in and move out.
Michael L | Overall ExperienceOver priced with no amenities
Evelyn L | Overall ExperienceThere is no elevator to the top floor therefore I could not move more items inside,
Brenda L | Overall ExperienceWe have stored our college student's belongings at U-Haul every summer. This year, we stored longer due to leaving early because of the Pandemic. Move-in was very easy. Move-out was delayed when we discovered a small number of "baby" roaches crawling around some our boxes and seeming to come from a neighboring unit. I believe the roaches were a new addition in our 5 month of storing items. Just beware that while U-Haul does all it can (spraying for bugs, etc.), storage neighbors may not be as conscientious or even aware they have a pest problem. Our move-out took an extra hour and a half since we went through everything thoroughly looking for "baby" roaches and repacking in vacuum zipper bags.
RONDA S | Overall ExperienceI'm a Red Raider Mom I definitely recommend this location with the coronavirus going on they gave my son a discount for been a Texas Tech Student recommend a climate control unit We as family are really happy my Son is going back to classes Monday and he needed his stuff that's the only reason we move out thank you so much.
Edith G | Overall ExperienceBrandon was very friendly and so was anyone else we came into contact. The problem was when I 1st rented the unit I told the lady exactly what I needed and the 8x8x6 was not big enough. We also rented a unit that was refrigerated and it was hot in there. So I had to rent a 2nd unit.
diane v | Overall ExperienceYour questions above are deceiving. Of course people can be friendly, but not know what they are doing. The first employee who helped me, could not figure out the computer system. I had to give personal information, and list references for the employee, at least three times. A second employee got involved, and also could not help me because he could not figure out how to list the references properly. Nearly an hour later it was only a third employee, who could finally figure out how to help me and get me out of the store. Quite simply it was the most awful customer service I have ever received at any time at any storage facility in my entire life. The above questions, asking people to rate certain criteria from one star to five stars, does not allow proper evaluation of how poorly my experience went. I am keeping the unit, because it is close to my home and convenient. But if I had the choice I would’ve just dropped the entire transaction, and gone to a different U-Haul location. It was very difficult.
ERIC G | First ImpressionsStorage unit leaked when it rained!
Christine Y | Overall Experienceinitially could not understand the multiple keypad set up for building entry as it was not clear from the email.
ROSALYN T | Online Move InI lost several boxes of possessions to a huge termite infestation. I only used this location for six months. The original reservation for a larger room was not honored, so I had to use 2 smaller rooms, and the infestation occurred in the non-climate controlled room I was forced to use. I have never lost possessions to this kind of damage before in any other storage facility. I would not recommend this location to anyone.
Sally S | Overall ExperienceThis was the best moving experience I’ve ever had. I feel like I made a great choice in where to store my things. The staff was quick, yet very knowledgeable and friendly. I would recommend them to anyone looking for moving and storage needs.
Hope H | First ImpressionsEven though I had a few problems. Overall, it wasn't so bad.
Sytobia H | Overall ExperienceAlways helpful whenever we encountered any issues with access to our units and quick to be of convenience when we had and issue with our previous truck rental.
Joann r | Overall ExperienceThe walls are put together with poorly constructed sheetrock, which was easily broken by a neighboring unit. There's only 1 layer of sheetrock between each unit, thereby making it unsecure. oneuuu
GISELA M | Overall ExperienceExcellent all around.
Sally S | First ImpressionsI was expecting a time consuming experience renting a new storage unit, but was given a quick and easy time at the 34th location. The associate was friendly and very helpful. Will definitely use again
Josh C | First ImpressionsThe staff were always very helpful and friendly. The storage unit seemed secure. We did have water come in to our unit somehow and when we emptied it we had to leave a few things out to dry.
Salina L | Overall ExperienceStaff was very nice and helpful
Marco T | Overall ExperienceI left something very valuable to me in the glove box and the man at the counter went above and beyond to find the truck and return it to me. Thank you
pam h | First ImpressionsEverybody was extremely helpful and professional, thank you.
Romulo S | Overall ExperienceGreat place, just sometimes so busy they couldn’t take care things in a timely manner
STEVE B | Overall ExperienceVery accommodating!!!
connie b | First ImpressionsMoving is a hard process but uhaul made it a bit easier. Thank you uhaul!
Louis B | Overall ExperienceFernando helped me out with my Uhaul trailer and storage rental. The whole team treated my family with respect and they were very knowledgeable about logistics.
Edmanuel F | Overall ExperienceHave used this U-Haul location numerous times over the past 15 years for renting moving vehicles, buying boxes, etc and now renting a storage unit...always have a great experience!! Thank you!!
Ezequiel A | First ImpressionsEveryone very friendly
Isabel G | First ImpressionsGreat way to store the college kid's stuff for the summer. Quick, easy transaction during an incredibly busy day for them.
TERRAL K | First ImpressionsThe gentlemen was very friendly, helpful and timely.
Ferney E | First ImpressionsThe service was quick and efficient. I was well informed thanks to the staff.
Lauren B | First ImpressionsKatina is the best! Great attitude! Very helpful!
Janet M | Overall ExperienceGreat Service!
Glenn R | First ImpressionsExcellent services
Nancy B | Overall ExperienceGreat customer service! Very friendly personnel and eager to help
Pedro R | First ImpressionsGreat customer service
agrora i | Overall Experiencen/a
Angela W | Overall ExperienceVery nice storage facility will definitely use facilities again
Amy S | Overall ExperienceVery helpful and kind!
Lachelle C | First ImpressionsGreat customer service and friendly staff
Jesus E | Overall ExperienceStaff (I cant remember his name) was very helpful and courteous.
Troy N | First ImpressionsOur u box service was excellent
kumar s | Overall ExperienceGood experience!
ron c | Overall ExperienceThis is a wonderful facility and I’m always happy to interact other the friendly staff
Deidrick M | Overall ExperienceEveryone there was very helpful. Thank you
Daniel C | Overall Experience*****....5stars
Elizabeth N | Overall ExperienceThey were quick and efficient.
Cassidy S | Overall ExperienceI did calling to postance from that date to this Thur but I'm planning to calling agin to postance oct 4 due I'm not rent anything like truck or van or u hual truck nothing just storage due I don't dl
Angela W | ReservationYes!! I would definitely recommend this storage the staff were very helpful and friendly ... Thank y'all
Kitha E | Overall ExperienceThe service was great and the employees were helpful.
lena c | ReservationHorrible. If I had to describe my experience in one word, Horrible would be an understatement. After My storage was broken into, and after call after call, the management was never helpful. At all.
Daniella R | Overall ExperienceWe received great customer service. Everyone was friendly and helpful.
Brenda M | ReservationWe have used this facility several times for climate controlled storage during the summer months. The staff is always helpful and friendly, the storage unit is always clean and well lit. Great place!
jan h | Overall ExperienceWe will use again
RONDA S | Overall ExperienceGreat customer service
Ben G | Overall ExperienceHad to wait in line for a very long time for both my visits. Could not find a phone number to directly call the facility, corporate number failed to transfer me properly after speaking with agents.
Paul E | Overall ExperienceI was disappointed and had to return the next day to retrieve my items. I had no idea when renting a U-box, a 24 hour advance notice is needed. I think this information need to be stressed at first
Darohn F | Overall ExperienceExtremely understaffed Most staff lacked knowledge on services
Brianna M | Overall ExperienceA transaction was made in error to my card. It took MULTIPLE phone calls & emails to get it resolved. Staff were rude, unhelpful, & provided horrible customer service in response to THEIR error.
Ashley E | Overall ExperienceYou are severely understaffed. This was my fourth visit to your store and there was ONLY 1 staff Member at the counter. There was a line almost to the door. This was a Saturday before school
Jamey G | Overall ExperienceStaff has been courteous and very helpful
Charles E | Overall ExperienceThe salesman/employee was awesome!!!! Computers/internet was running slow and he had to reboot them. He Was patient and professional. I will definitely recommend
Dannielle L | ReservationWe moved out in Feb 2018, continued to be billed afterwards. They lost the key to our unit and we had to call corporate to get the facility to help us and tell them to pay a locksmith! Nightmare!
WILLIAM P | Overall ExperienceI did not see the facility but they were very helpful and professional
Kindra H | Overall ExperienceThe facility was always clean outside. However, upon moving out we found dead rats and there was rat urine all over a lot of our furniture & feces on the floor. Ruined some of our furniture and rugs.
JEREMY W | Overall Experienceeveryone went out of their way to help and to make things go smoothly.
George P | Overall ExperienceI waited almost 2 hours to pick up my U-box. Only 1 employee apologized while others I talked to could not even pretend to care about the inconvenience.
Evan G | Overall ExperienceOur bill date was the 27, we moved out of the storage unit on the 1st before 3 PM. We were told we wouldn't be billed and it would be waived. They lied and charged us 140$ for three days.
kayla m | Overall ExperienceThe most frustrating thing was going in person to say I was going to be a couple days late but payment was assured, and then 1 day or 2 days past due getting a very threatening letter about auctioning
joey h | Overall ExperienceThis place is always helpful and son easy to work with. The people are really nice and so polite!!! I have used this location for my daughter's college moving for three years.
mallory B | Overall ExperienceAwesome storage facility! Always helpful & friendly! We have been able to borrow cleaning items, they have stored our loaded up trailer! They are the best! They go out of their way to be helpful!
KATELYN S | Overall Experience1
Arthur L | Overall ExperienceI booked a storage unit over a month ago and was assured It would be available. It wasn't.
Matthew W | Overall ExperienceEverything went fine. We had no problems. If ever we need again I feel we will use uhall again. Mr Reagan
Beryl R | Overall ExperienceGreat service
Cadeidra J | Overall Experience