Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Greenville Ave U-Haul has an amazing staff that genuinely cares about their customers. Everything bad that could have happened during my move did and the location was gracious, kind, and went above and beyond to help me.
SHERI FOWLER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLIAM RICHARD OLIVER
Rating:
5.0
Customer did not leave a comment.
nicholas vasquez
Rating:
5.0
The opportunity to allow a great group to partnership in my moving needs as proved to an asset.
MICHAEL RANSOM
Rating:
5.0
Customer did not leave a comment.
Linda Gage
Rating:
5.0
This location has always done a great job. They get you in and out quickly and are very helpful. I’ve used them about 7 times for local and long distance rentals and have never had a problem.
Laurie Mcfarland
Rating:
5.0
Customer did not leave a comment.
Rodney Oligmueller
Rating:
5.0
Todd is so helpful and patient. Give him a raise.
ROBIN Kimble
Rating:
5.0
Customer did not leave a comment.
Gabriel Pinnell
Rating:
4.0
The truck was old but ran good. The drivers side door would not close properly without slamming it hard. Should be fixed or taken out of service. All else was good. Even though they were working with two other customers that were taking longer, they were able to assist me. I appreciated the effort. Picking up the truck and dropping it off went smoothly.
Michael Walker
Rating:
5.0
Manager ( THE BEST IN TEXAS!!!LOVE HIM!!!!
Yolanda Travan
Rating:
5.0
Recently rented a trailer. Very easy to get in and out at this location. The staff is friendly , polite and helpful. Thank you.
Rafael Rivera
Rating:
4.0
Work on your trucks. Brake pedal shakes so hard when you press down on it. It legit sounds like it’s falling apart while driving. Maintenance on trucks will do a lot
Briana Calico
Rating:
5.0
Customer did not leave a comment.
Chet Andrews
Rating:
5.0
Customer did not leave a comment.
Robert Mccaghrern
Rating:
3.0
IT's a very small location there is like 2 parking spots if you are a customer. One way in and one way out of the location. If rentals are being dropped off you get blocked in and have to exit the enter drive -way. I'm not sure if this is a safe way of operating in such a small space for large truck rentals. The plus the location. It's in a great location but I think they definitely need a larger lot.
BARBARA SANCHEZ
Rating:
4.0
Customer did not leave a comment.
Joshua Lewis
Rating:
5.0
You guys are awesome and great
Erica Ryles
Rating:
3.0
Good equipment. Did not communicate how to remove and reconnect the unit.
John Roby
Rating:
5.0
Not a thing. The staff was extremely helpful and very friendly. I have rented from this location before and have always been satisfied with the service and knowledge.
Gregory Kilhoffer
Rating:
2.0
I specifically asked if the front of my brand new car would be damaged being loaded onto the tow flat bed. When they secured the tire wraps the pressure pulled the car down and punctured my front right rubber skid plate.
Chad Gray
Rating:
5.0
Staff were efficient and helpful.
Martin Mezzera
Rating:
5.0
Everyone was extremely helpful with picking up and dropping off. Made it very seamless and was extremely happy with the location
Evan Fene
Rating:
5.0
Customer did not leave a comment.
Matthew Cody
Rating:
5.0
Again, the computer system was down, so we weren't able to complete the return while I was there. However, the staff went above and beyond to make it as painless a possible. Since they had everything needed from me and since I live about 5 minutes away, I told them to just complete what they needed to when the computer system came back up, and call me if they needed me to come back. Again, as in Lewisville, it was not the location's fault (I have used them before and continue to return), but a problem with U-Haul's computer system.
Ralph Rodolico
Rating:
5.0
Customer did not leave a comment.
Erica Jaramillo
Rating:
5.0
Customer did not leave a comment.
AUSTIN STERNADEL
Rating:
5.0
Customer did not leave a comment.
Alozius Smith
Rating:
5.0
I liked the ease of the reservation, check out, and check-in process. Staff was friendly and easy going. However I thought I was charged unneccesary fuel charges. I have proof that fuel was replenished before the van was returned. Granted the charge was only $6.50 because we did not go far but yet...
JoAnn Driggers
Rating:
5.0
Customer did not leave a comment.
David Yarbrough
Rating:
3.0
Customer did not leave a comment.
Lauren Veatch
Rating:
5.0
Not thing
Willie Ivy Polk
Rating:
5.0
Customer did not leave a comment.
Mark Liesner
Rating:
5.0
Customer did not leave a comment.
omar anderson
Rating:
5.0
I received excellent customer service from Savannah!
Very polite & professional.
There is nothing that the store needs to expand upon.
I received quick & professional service
maggie johnson
Rating:
5.0
Customer did not leave a comment.
Tasos Nicolakis
Rating:
5.0
Customer did not leave a comment.
Martha Gomez
Rating:
5.0
Customer did not leave a comment.
AARON SANFORD
Rating:
5.0
Customer did not leave a comment.
Dolores Zervakos
Rating:
1.0
Not enough space to move belongings to be able to fit in the Storage. The hallways are way too small. Was not able to maneuver to put my couch in the storage unit because there was not enough space in the hallway and everything was cluttered and dusty. Trucks were also in the way
Krystal Miles
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Aaron Spann
Rating:
5.0
Front desk was very helpful.
Andrew Allsup
Rating:
5.0
Customer did not leave a comment.
Benjamin Martinez
Rating:
5.0
Customer did not leave a comment.
Jonathan Gonzalez
Rating:
5.0
Customer did not leave a comment.
Rainer Garcia Aldama
Rating:
5.0
Customer did not leave a comment.
james becker
Rating:
5.0
Customer did not leave a comment.
Diane Sepulveda
Rating:
5.0
Customer did not leave a comment.
Lynnette Robinson
Rating:
5.0
Always easy to check in and return. Great staff at this location.
FOWZIYYAH MUHAMMAD
Rating:
5.0
The customer service here was amazing! Everyone was knowledgeable and extremely helpful. Definitely recommend to future movers!
Jasmine Boyce
Rating:
5.0
Customer did not leave a comment.
Almir Sujkovic
Rating:
5.0
Customer did not leave a comment.
Jake Martin
Rating:
4.0
Clean the windows on the inside. Replace the tire sensor that says I have a flat tire.
Alan Roller
Rating:
5.0
It was a great experience, the staff is very helpful and friendly
Gilbert Bustillos
Rating:
5.0
Customer did not leave a comment.
Christopher Blanton
Rating:
5.0
These guys were amazing. We had a misshap happen with our movers and they let us leave our uhaul truck there over night.
Laura Jones
Rating:
5.0
Staff was very helpful, attentive and friendly!
Thanks! Very smooth transaction all the way
ANTONIO GOSSET LAGARDA
Rating:
2.0
Moving pads were unavailable for rent and I was not made aware of this until the morning of my move when I was picking the truck up. Of course, they were still available for purchase.
Additionally, I called U-Haul twice during my rental hoping to speak to someone and I could not get through automated prompts within a 5 minute effort (literally) to speak to a human being.
Extremely disappointing experience all around.
Reid Kruger
Rating:
5.0
Customer did not leave a comment.
Saleha Aini
Rating:
5.0
None
Joseph McCarty
Rating:
5.0
Great customer service
App was easy
Laura Powell
Rating:
5.0
They are the best, that team deserve raise please
Arash Mashhadimirza
Rating:
5.0
Customer did not leave a comment.
David Gilliam
Rating:
5.0
Customer did not leave a comment.
URIAH WILLIAMS
Rating:
5.0
Customer did not leave a comment.
Carolyn Louie
Rating:
4.0
The fuel was listed at 3/4 of a tank, but it was actually a little under that. In the past I was told not to worry about it and was not charged. This time, the drop off location charged me for gas even though I returned it with a little under 3/4 of a tank. There should be a little tolerance allowed or more accuracy in reporting starting fuel.
Frank Traynor
Rating:
2.0
When I picked up the truck it didn't have any gas in it. They said there would be a quarter of a tank. I had to start my trip by getting fuel. They were also busy that day, so it took a sometime to get the truck. I reserved the truck for 4 hours. They went by my reservation time not by the time I actually got the vehicle. I did not think that was fair because I was there before my appt. Probably, will not go back.
Michael Fernandes
Rating:
5.0
Customer did not leave a comment.
JCobby Bates
Rating:
5.0
Customer did not leave a comment.
diana washington
Rating:
5.0
Customer did not leave a comment.
Oscar Salazar
Rating:
5.0
Customer did not leave a comment.
Alexandra Probst
Rating:
5.0
Customer did not leave a comment.
Butch Ketz
Rating:
3.0
Customer did not leave a comment.
Kory Ryan
Rating:
4.0
The girl on check out was really rude but the guy came to our rescue and was promptly and was really nice
Nina Martinez
Rating:
3.0
I rented a van, and had to return it less than 24 hours later due to the oil light coming alerts coming on, and was told I had to make sure it was full on gas (I'd driven 15 miles total at that time). I was doing the company a favor, and it's inconvenient to ask a customer to do this. Then Van 2 they tried to give me was gross with I don't know what all over the inside (it was not mopped as they said). So this whole process put me behind when if the van would have been checked before I got it this wouldn't have been an issue. Just a pain of a customer experience.
Jericho Groenland
Rating:
5.0
Customer did not leave a comment.
Ivan DOrso
Rating:
5.0
You don't need approval every thing was great.
Gerry Chatman
Rating:
3.0
Anthony at this location was great. The system you have for filling up gas after, however, is not. The tank was not full when I picked it up but still filled the gas tank until it hit the full line. When Anthony checked it on his little scanner it read that it wasn't a full tank. How am I supposed to know that if I do not have the gadget the employees have? All I can see if the line that says full, and that is what I filled it too. I paid the extra fee but now I have to complain and go an unnecessary extra step to get it back because the "full" line isn't enough.
Harley Eldridge
Rating:
5.0
Anthony and his staff are always eager to help. I don't live close to this location but I return for the exemplary customer service.
Thank you
Ricardo Mejia
Rating:
5.0
👍🏼👍🏼
MARLEY WHISTLER
Rating:
5.0
The guys met me outside as we pulled up and took care of everything, I didn’t have to do anything and was out of there in 2 minutes!!
ben schopp
Rating:
5.0
Customer did not leave a comment.
KRISHNA JONES
Rating:
5.0
Customer did not leave a comment.
linda lopez
Rating:
5.0
All the staff treated me very well even though I don't speak much English, they were patient with me and helped me get a better option for me, I recommend them 100%
KRISSIA AREVALO VASQUEZ
Rating:
4.0
Customer did not leave a comment.
RICHARD NEVINS
Rating:
4.0
Windshield wiper came apart during the rain making a little hard to see during my move.
Andre Williams
Rating:
5.0
They were the best
David Rutan
Rating:
5.0
Customer did not leave a comment.
Eric Korita
Rating:
5.0
Customer did not leave a comment.
Chris Berry
Rating:
5.0
The service was excellent. Wait time to get trailer hooked up to our car was short.
David Hominick
Rating:
5.0
Customer did not leave a comment.
Suzanne Gregory
Rating:
5.0
Customer did not leave a comment.
Suzanne Gregory
Rating:
5.0
Friendly, fast and to the point. All good and I will return in the future again to rent from them.
JAY TRUITT
Rating:
5.0
Customer did not leave a comment.
Kevin Palma
Rating:
2.0
The lady that was there simply looked like she didn't want to be there, and her attitude was just bad. She just made me feel like a burden to her day
Robin Cruz
Rating:
4.0
Customer did not leave a comment.
Joe Brock
Rating:
1.0
What the hell. Customer service was the worst experience. Tell that little guy to keep his hands off me and why must he yell at me?
Todd Thomas
Rating:
5.0
Thanks for another flawless transaction!
THOMAS HARROVER
Rating:
5.0
Everything was super efficient and easy. Mr. Blankenship was helpful and courteous. Overall experience great.
Anne Mize
Rating:
4.0
Customer did not leave a comment.
Ross Mulder
Rating:
5.0
Customer did not leave a comment.
Clair Gannon
Rating:
4.0
HI Team,
Everything was good other than the surprising Prices Uhaul charged me for just 31 miles.
I had to pay 135$ for 33 miles. which is really a very high cost.
Thanks
Lovish
+1 945-444-3808
Lovish Chaudhary
Rating:
5.0
Customer did not leave a comment.
JAMES BURRIS
|
First Impressions
Rating:
5.0
The Manager is outstanding, the facility is very good, his staff is helpful as well! A+
SCOTT CHAMBERS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deona Hilson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
D'ANDRE GLASS
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
SCOTT MISCHNICK
|
Overall Experience
Rating:
5.0
This is the best location in Dallas Texas. The staff is super polite, professional, and goes out of there way to be helpful. I had this storage unit for over a year and my experience was awesome from day one till my move out date on 9/9/23. I will recommend this place if I know someone needs storage and I would use them again if need at same location 1616 Greenville Ave, Dallas Texas
Athena Hodges
|
Overall Experience
Rating:
5.0
The hours to access the storage unit is not optimal but Uhaul makes up for that with their amazing staff!!! Anthony Blankenship rocks!!!!
GOLDIA MCNEIL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SCOTT MISCHNICK
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
monika houchen
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DUSTIN PAYROVI
|
Overall Experience
Rating:
4.0
The website caused me some payment problems. It can be a little glitchy. I moved out this week due to the continuing, increases in storage fees. Keeping my treasures was no longer worth the cost. The staff was always helpful.
stephan pennington
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles Craver
|
Overall Experience
Rating:
4.0
Great service.
juane dunigan
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
juane dunigan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DUSTIN PAYROVI
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
PHENON NICOLE TINGLE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SCOTT CHAMBERS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Derika Barb
|
First Impressions
Rating:
5.0
Staff was very friendly and helpful.
Wanda Aaron
|
Overall Experience
Rating:
1.0
I called on Sunday A.M. to make a reservation for a van and storage. I received the reservation and when to church. I came back from church and wnet to the Greenville location to get van and storage to use between the hours of 1:00 P.M. and 5:00 P.M. No, the man at the desk took one hour to complet the transaction. Not one time during the one hour did he tell me, "Oh by the way, this storage is on the fourth floor." I took van at now 3:30 P.M. and went to my garage to load over 60 one gallon cans and at least 4 Five gallon drums of paints. I came back to the Greenville location at around 3:45 P.M. and then I was told by the attendant outside that the storage was on the fourth floor. I had to take the cans of paint an place them at my home on the front porch and sidewalk because of the hour of the day, now 4:00 P.M. I am seventy-two and cannot load these items upstairs which is what I was directed to do. When I complained inside, one of the men remarked, "Well, if you had been nice about this, we would have helped you."
I believe that you have a business run by fools.
My $19.95 van rental cost me almost $90.00 with all your charges of fraud and fees.
I will never use your company again. I will never fail to discourage others from using your crazy and fradulent business.
CHERYL HEED
|
Overall Experience
Rating:
1.0
I had a terrible experience.. This was a waste of my time and money and it was misersble.
CHERYL HEED
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
FESTUS WANJOHI
|
First Impressions
Rating:
5.0
This location is great. All of the staff are amazing, friendly, and knowledgeable. They go out of their way to make sure you have everything you need and are incredibly accommodating. This particular storage unit is great because you have to go through the office to access it so it is incredibly safe. I was on the bottom level so even in the 100 degree Texas summer my items were still nice and cool. I would 100% recommended.
CHRISTA LAMP
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHASIDY COLLINS
|
Overall Experience
Rating:
5.0
Dealing with, Mr. Ryan A. Dressler, GM was easy and a pleasure. Mr. Dressler made me feel like part of the U-Haul family, ever so comfortable and he was especially accommodating to the difficulties I was having.
Mr. Dressler walked me into resolving and he was especially easy to talk with.
Mr. Dressler should hold seminars with other U-Haul managers on how to address customers... especially some other's I have had the displeasure to deal with...
Virginia Parisi
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KAREN WESTFALL
|
Overall Experience
Rating:
5.0
Absolutely satisfied
daniel dawidzionek
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CANDICE MARTIN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Emma Rowell
|
Overall Experience
Rating:
5.0
Everyone was extremely helpful!!
CHASIDY COLLINS
|
First Impressions
Rating:
5.0
A pleasure to deal with! Great service!
Gary Schott
|
Overall Experience
Rating:
5.0
Wade made sure that we were comfortable and that everything fit in the storage the storage facility was clean the staff is amazing and helpful
Lashawanda Proctor
|
Overall Experience
Rating:
5.0
It was amazing they helped so much they backed in my trailer and assisted with unloading the trailer
Lashawanda Proctor
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lexie Weidner
|
First Impressions
Rating:
2.0
I was told that I would be getting a credit for the month of May (I closed my account on 5/2) and never received the credit. Horrible customer service. I will never rent from a Uhaul storage facility ever again.
sarah crouter
|
Overall Experience
Rating:
5.0
The crew at U-Haul are excellent!
Jessie Shafer
|
Overall Experience
Rating:
5.0
Great staff
Jennifer thomas
|
First Impressions
Rating:
5.0
The guys at the station were awesome. They helped me get close to the storage unit and park the trailer in a very beneficial location for easy access. They were professional and friendly! Best service
Jessie Shafer
|
First Impressions
Rating:
5.0
The young ladies that are working there were very helpful to me as a matter of fact more helpful than most men that have worked there and they work alot of other duties very friendly rent too high!!!!
manuela perez
|
Overall Experience
Rating:
1.0
Staff is great; facility is shoddy.
Mauri Quinn
|
Overall Experience
Rating:
5.0
Everyone at this facility was great! Specially Edgar(he made me and my family feel welcome to Dallas Texas!) Anthony also went out of his way to make sure we were completely satisfied! Kudos!
VOVVY LOOKWALK
|
Overall Experience
Rating:
5.0
Edgar does an awesome job. Very knowledgeable and hard worker.
Arthur helmick
|
Overall Experience
Rating:
5.0
Good
Jagadish Mallikarjan
|
Overall Experience
Rating:
3.0
People working the counter were friendly and helpful.
James Williams
|
Overall Experience
Rating:
5.0
Great experience in both picking up the U-Box and dropping off.
Stephen White
|
Overall Experience
Rating:
5.0
Great !
Quiera Booker
|
Overall Experience
Rating:
1.0
I’ve never left a negative feedback. U-Box arrived early but I received no call/email. When I called I was placed on hold for an hr and transferred back and forth. Not pleased with our experience.