100 Burrell Plaza
Lower Burrell,
PA
15068
(At the Intersection of Leechburg Rd and Wildlife Lodge Rd, Former Montgomery Ward and J.C. Penney building.)
100 Burrell Plaza
Lower Burrell,
PA
15068
(At the Intersection of Leechburg Rd and Wildlife Lodge Rd, Former Montgomery Ward and J.C. Penney building.)
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young lady who checked us in and out was very helpful and her assistance was professional
Scott Watson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard Krchnavy
Rating:
5.0
Wonderful service! I’m telling a lot of people about the Lower Burrell office. I recommend this office cause of the great customer service and the help that they give. Thx!
lilly paras
Rating:
5.0
Well I think the people that work there are super.
Really helpful and nice.
Thanks!
lilly paras
Rating:
5.0
Customer did not leave a comment.
Nicole Gardner
Rating:
5.0
Customer did not leave a comment.
Shawn Leas
Rating:
5.0
The uhaul employees at this location are great and very curteous. They went above and beyond to make sure my trailer was connected right and safe.
Nariesh Paltoo
Rating:
5.0
Customer did not leave a comment.
Matthew Smith
Rating:
5.0
I go out of my way and extra distance to use this location due to the great selection of equipment, extra products always on hand, and amazing friendly service from the people that work there. When I discuss UHaul with people, I don't just recommend Uhaul, I recommend this particular location.
Michael Daly
Rating:
5.0
Omg the ladies I dealt with on both inbound and outbound were awesome wish I could them better than 5 star
Kenneth Harris
Rating:
5.0
Customer did not leave a comment.
PHILIP HAYES
|
Overall Experience
Rating:
1.0
At this drop off location, I was not made aware of the insurance charge and it cost me $530+ for five days after I was told it was only $40 per day to extend the use of the truck. Why should I have to pay $196 for insurance, which I wasn’t told about, to have the truck parked until I secured a storage unit?Therefore, I will NEVER use U-Haul again. EVER! And I rent trucks a lot!
john mitchell
Rating:
5.0
Customer did not leave a comment.
Matthew Smith
Rating:
5.0
It was an excellent experience. Friendly helpful woman at the Lower Burrell location - talked me through everything I needed to know.
barbara reeser
Rating:
5.0
Was just a drop off
Debbie Clawson
Rating:
5.0
Customer did not leave a comment.
Dean Farrell
Rating:
5.0
Customer did not leave a comment.
Christopher Sickles
Rating:
2.0
I was over charged not happy will never use u haul again
Michael Sellari
Rating:
5.0
Dana was very pleasant to work with my needs for storage options
Cheryl Rich
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathryn Hoover
Rating:
5.0
In my opinion the employees and the site are great services very quick like I said the employee was very professional and nice so I would recommend this site to anybody that ask information about a U-Haul
Karen Johnson
Rating:
5.0
Went out of there way in helping me with my trailer rental very knowledgeable on exactly what I needed to get the job done
Keith Campbell
Rating:
5.0
Customer did not leave a comment.
THOMAS KRATT
Rating:
5.0
Customer did not leave a comment.
Chandler Lindgren
Rating:
5.0
Customer did not leave a comment.
Pearl Mays
Rating:
5.0
Customer did not leave a comment.
Robert Thomas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terry Whitehead
Rating:
5.0
The truck failed to start after unloading. Seemed like the battery was weak. It eventually started reluctantly after sitting for a few minutes. Otherwise, it worked as expected.
John Sauerzopf
Rating:
5.0
Priced very reasonable.
Robert Moore
Rating:
5.0
Windshield needs cleaned.
Joseph Julian
Rating:
5.0
Customer did not leave a comment.
Matthew Borichevsky
Rating:
5.0
Customer did not leave a comment.
Megan Holencik
Rating:
5.0
Excellent friendly staff. Quick check in and check out.
Adam Dudek
Rating:
5.0
Customer did not leave a comment.
Kelsey Oddis
|
Overall Experience
Rating:
5.0
Good service and nice clean place. Will rent there again!
Richard Pellegrini
Rating:
5.0
Customer did not leave a comment.
Eric Eric E. Callen
Rating:
5.0
really like it
Stethen Kovalchick
Rating:
5.0
Joe was amazing. He went above expectations to ensure I got the hitch installed by when I needed it. He was fantastic and I greatly appreciate it!!
Robert Hubbard
Rating:
5.0
Nothing it was an excellent experience and i will be back for any future needs. Thanks a million u haul
Jeremy Bartel
Rating:
5.0
Customer did not leave a comment.
Shawn Leas
Rating:
2.0
Storage was fine but the constant raising of rates was absurd.
Andrew Spang
|
Overall Experience
Rating:
5.0
My issue comes after the box was returned to UHAUL and has nothing to do with the PA folks who were great. Even though the PA folks picked up the box on time, two days later I was automatically charged for the box's rental for the next month. I contacted UHAUL and the charge was refunded not to the bank it was deducted from (which I used for the rental for about 10 year) but to my Citibank card which I used to send the box from ME to PA. I budget my money very carefully and the faulty transaction has negatively impacted my ability to purchase of fuel oil for my home.
maureen ramsey
Rating:
5.0
It was fast and easy to rent the vwehicle.
Margaret Sterling
Rating:
5.0
Customer did not leave a comment.
kenneth stewart
|
Online Move In
Rating:
5.0
I have used this location for multiple issues over the past couple years. Staff has always been friendly and very helpful in resolving my moving problems. I would recommend this location for all your moving needs. Trucks, storage, equipment and storage I have used them all
Donald Boyer
Rating:
5.0
Customer did not leave a comment.
Timothy Anderson
Rating:
5.0
A jack stand
Chaz Geyer
Rating:
5.0
Customer did not leave a comment.
Christopher Jackson
Rating:
5.0
Customer did not leave a comment.
edward scholl
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
robert white
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Raymond Varhola
Rating:
5.0
Manager very pleasant,helpful and very knowledgeable and professional. Nothing else needed if they are all like Dana.
bob bucci
Rating:
5.0
everything went great, they had it done in no time at all.
rich cappello
Rating:
5.0
I was in the system so It was a fast in and out. Local drop was nice too. I would recommend U Haul to my friends and family. Courtous staff and clean environment.
Mark Harley
Rating:
5.0
The location is not where I requested I had to go 50 miles out of the way to pick up my rental
Keith Riordan
Rating:
5.0
Customer did not leave a comment.
Cindy Olbeter
Rating:
4.0
Customer did not leave a comment.
Thomas Fornataro
Rating:
5.0
Customer did not leave a comment.
Todd Anuszek
Rating:
5.0
Customer did not leave a comment.
Katrina Moore
Rating:
5.0
Customer did not leave a comment.
Larry Tempo
Rating:
5.0
Customer did not leave a comment.
Sam Hess
Rating:
3.0
Customer did not leave a comment.
Erin Cochran
Rating:
5.0
Customer did not leave a comment.
Anne Matko
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gary Luffy
Rating:
5.0
Customer did not leave a comment.
mark johnson
Rating:
5.0
All of my expectations were met. Clean, secure, reasonably priced. If storage is needed again, U-haul will be our choice.
Bill Pearson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kyle Dye
Rating:
5.0
Customer did not leave a comment.
Jodie Gregory
Rating:
5.0
The moving company I hired through U-haul was absolutely amazing and awesome! I couldn't have asked for anything more from these guys.
They were on time, very helpful, very considerate of my autistic cousin, whose apartment we were moving.
I will hire these guys again and again and even privately Heavy Lifting through U-haul went above and beyond my expectations and I was very impressed.
Gerald Bruno
|
First Impressions
Rating:
5.0
Lower Burrell, U-Haul has a very helpful Staff from my experience. Thank you for all your help, and patience.
Jocelyn Farrell
|
Overall Experience
Rating:
4.0
Stop extra charges
Michael Fuqay
Rating:
5.0
Very pleased. Great experience beginning till end. Staff was very pleasant and professional.
JONATHAN HESS
Rating:
5.0
Don't mess with it. It works very well.
Kalen Weeter
Rating:
5.0
Reserved my rental on line two days before, my rental was ready at the time I requested. Pick up was easy and so was the drop off.
David Cichowski
Rating:
5.0
Dana
Thank you and your staff for all the help.
Can't imagine anyone or anyplace else helping like you.
Happy Holidays from Florida
Ron Ferdig
Ron Ferdig
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Zachary Metkler
Rating:
5.0
Customer did not leave a comment.
Andrew Davidson
Rating:
5.0
Dana is awesome we love working with her
joshua sprouse
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
COLLEEN ELLIOTT
|
Overall Experience
Rating:
5.0
I Appreciate the great help and service! Thank you for being so awesome!
Larry Tavlarides
Rating:
5.0
Customer did not leave a comment.
BRIAN EDWARDS
Rating:
5.0
Customer did not leave a comment.
Bradley Young
Rating:
5.0
Customer did not leave a comment.
WAYNE LOVE
Rating:
5.0
Outstanding customer service very helpful and friendly employees we will recommend to all my friends and family thanks for treating me like family
Frank Goedicke
Rating:
5.0
Customer did not leave a comment.
bill bush
Rating:
5.0
Customer did not leave a comment.
Silvestro Nicastro
Rating:
5.0
Customer did not leave a comment.
Marc Lipski
Rating:
5.0
The woman who worked there was very pleasant and helpful.
Colette Garmer
Rating:
3.0
Customer did not leave a comment.
CHRIS NEGLEY
Rating:
5.0
Customer did not leave a comment.
william saunders
Rating:
5.0
Customer did not leave a comment.
randy smith
Rating:
5.0
Customer did not leave a comment.
randy smith
Rating:
4.0
The windshield was filthy inside and out. Was very hard to see. Even after using the washing fluid.
Pamela Harbison
Rating:
5.0
Customer did not leave a comment.
Travis Emminger
Rating:
5.0
Customer did not leave a comment.
Dana Evans
Rating:
5.0
Dana, the manager, was incredibly helpful, personable, and professional. A true asset and excellent representative of the U-Haul company.
Bill Pileggi
|
Overall Experience
Rating:
5.0
Whenever there was a question or any problem, management was responsive and pleasant to work with.
barbara szakacs
|
First Impressions
Rating:
4.0
The only issue in two years was the water coming into our unit due to a broken pipe from extreme cold weather. The staff was helpful during this, but it still was not fun since it was close to the holidays. Other than that, I always felt safe visiting the unit , bathroom was always clean too.
Madelyn Sivak
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
david cherby
Rating:
5.0
Quick and easy service
seth bellini
Rating:
5.0
Customer did not leave a comment.
PHILIP HAYES
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William McInnes III
|
Overall Experience
Rating:
3.0
I inquired about a unit and was told $109+/- now I see on my paper work, I'm going to be charged $169 per month. I won't be staying if this is the case.
John Mitchell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mick dombroski
Rating:
5.0
Customer did not leave a comment.
Cynthia Brashears
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert Montgomery
Rating:
5.0
Absolutely nothing. Maybe include a dozen blankets on orders
Nicholas Kardos
Rating:
5.0
We often rent trucks from here for our business. Staff is nice and helpful. Easy getting in and out.
BRIAN STANFORD HOME CENTER
Rating:
5.0
Excellent service. Helpful employees.
Martha Ishman
Rating:
5.0
Customer did not leave a comment.
MARCUS NATES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
carla french
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert Downey
Rating:
5.0
Customer did not leave a comment.
shannon shioya
|
First Impressions
Rating:
5.0
We had a great experience using UHaul these past 5 months! Employees were attentive to all our needs! Thank you!
kevin garrett
Rating:
5.0
U haul moving & storage of Lower Burrell was simply fantastic and an instrumental part for our wedding weekend. The cargo van was perfect for what we needed
Jason Cratty
Rating:
5.0
Customer did not leave a comment.
jennifer LOVE
Rating:
5.0
The staff for pick up and drop off are fantastic, thanks!
Jody Perez
Rating:
3.0
Customer did not leave a comment.
Megan Wilhelm
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William Kircher
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Thomas Binz
Rating:
5.0
Customer did not leave a comment.
Greg Kernan
Rating:
5.0
Tom was great, thank you so much!
Sarah Armour
Rating:
5.0
Customer did not leave a comment.
CARL DOLON
Rating:
5.0
Customer did not leave a comment.
CARL DOLON
Rating:
5.0
Very pleased with facilities. Staff was always very helpful. Would highly recommend.
Andrew Lelik
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenisha Pearson
Rating:
5.0
Customer did not leave a comment.
Carl Valletta
|
Overall Experience
Rating:
3.0
I was charged for gas even though we filled it up to where it was before taking it. Unimpressed…
Dianne Durst
Rating:
5.0
For me, it was a very enjoyable experience. No problems at all.
Jim Stango
Rating:
5.0
Customer did not leave a comment.
ZACHERY KOONTZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bill Pearson
|
First Impressions
Rating:
5.0
I felt confident that my belongings were secure. Super helpful and friendly staff
Gina Giuliani
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
kimberly brothers
|
Overall Experience
Rating:
4.0
The storage unit could of been a little bit bigger. I couldn't put my couch in the unit.
Melissa Underwood
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMES A TRACEY
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael Berk
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gaye Pitel
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lisa Harmon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gina Giuliani
|
Online Move In
Rating:
5.0
Always excellent service staff! Very kind, patient, and professional!
Bill Pileggi
|
First Impressions
Rating:
5.0
I would recommend this facility to everyone. The staff was so friendly and helpful. Wonderful experience
denise thimons
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
debra hagins
|
First Impressions
Rating:
5.0
The staff are very friendly and helpful. The facility is very clean and very secure. This is the second time I have rented vehicles and the first time for using the storage area. Would recommend to all who need these services.
Teresa Cader
|
First Impressions
Rating:
5.0
The manager was very helpful and knowledgeable.
COLLEEN ELLIOTT
|
First Impressions
Rating:
2.0
It states that the first month is free and we were charged for the first month
Lisa Chapman
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
William McInnes
|
First Impressions
Rating:
5.0
The management and staff were most courteous and professional to deal with.
Randy Wilson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SEAN BERNAT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laquese Gatewood
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
william miller
|
First Impressions
Rating:
5.0
I'd give this location 6 stars if I could. I used them multiple times for renting trucks and storage units. The facility is well kept, it's conveniently located, but most importantly, the staff is top notch. I'd highly recommend this business for any storage needs, truck rentals, packing supplies, etc.
Robert Byrd
|
Overall Experience
Rating:
5.0
THEY'RE AWESOME!!!
MARCUS NATES
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lisa Harmon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Heidi Lang
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ANDREW PANNELLE
|
First Impressions
Rating:
5.0
Lower Burrell Uhaul is great!!!!
Amy guris
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ryan Wilferd
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Derek Frye
|
Overall Experience
Rating:
5.0
Staff very accommodating and well informed.
David Jack
|
Overall Experience
Rating:
5.0
The Lower Burrell location, and the Manager there were absolutely fabulous and very pleasant to work with. A very good experience.
Perry Jackson
|
First Impressions
Rating:
5.0
Very nice facility. Clean, organized and I love that they have an enclosed area to pull in the truck to unload.
lynne obelcz
|
First Impressions
Rating:
5.0
This U/Haul has been very helpful to us. We were able to move our daughter back home with one of the pods and then store her possessions until she found a place to live. Everyone there had been very polite and helpful and her things were secure.
Nancy Brock
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeremy Norwood
|
Overall Experience
Rating:
4.0
Good to go
Adam Baker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patty Case
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer Gould
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Duane Harding
|
Overall Experience
Rating:
1.0
I had to put in a insurance claim and the employees said that nothing got on my furniture meanwhile my 2800 dollar bed got ruined from something getting on it and melting the paint off..I purchased the insurance and they just need verification from I haul and they didn’t comply what a scam
michael Mitteff
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amanda Baxter
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN CATON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mickey Namey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark shaffer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marianne Kapustik
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cheryl Lovelace
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SARANGELIS HERNANDEZ-CRUZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
edward scholl
|
Online Move In
Rating:
5.0
Staff exceptional
Brian Hacker
|
First Impressions
Rating:
5.0
Your first question on this is great. Screen recording and posting to the internet. Thanks 😂
James Yusczyk
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mark Capsambelis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
stacey FISH
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Danielle Silliman
|
Online Move In
Rating:
5.0
Nice place
Amie shank
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Thomas Sabol
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALEXANDRA Meier
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa McGarvey
|
Overall Experience
Rating:
4.0
On a whole the building was clean. Bathrooms were clean, as was the office area. My first storage unit was clean, but when I down-sized, the second one wasn’t and I cleaned it up myself. I have seen a few cockroaches in the hall near my unit. I made sure to inspect all my items before I placed them in my car. I understand it’s has to happen. Some tenants will transport their “unwanted “ guests from their living conditions. I live in a subsidized apartment building and deal with tenants that don’t have the same cleanliness standards as I have. But, all in all if I needed a storage unit again, I would use your facility again. Location, price, and convenience are your greatest assets.
Robin Davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marianne Kapustik
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amy guris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN CATON
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tammy Dailey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher Henry
|
Overall Experience
Rating:
5.0
Dana and her staff are great! Excellent customer service and very friendly staff!
STEVEN SHAHEEN
|
Overall Experience
Rating:
5.0
Good service. Very clean and well lit.
Lavinia Nabors
|
Overall Experience
Rating:
5.0
MY WHOLE EXPERIENCE WAS WONDERFUL
Chelsea Wentzel
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tracy Henderson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joel Mohney
|
Overall Experience
Rating:
5.0
You had a lot of choices and everyone there has been very nice and helpful and always answered my questions.
Tracy walmsley
|
Overall Experience
Rating:
5.0
Manager Dana was EXTREMELY helpful on the move in and answered all of my questions without hesitation. This location was extremely clean, and easily accessible.
Michelle Lockard
|
First Impressions
Rating:
5.0
Nice and professional. No storage rental companies in my area even come close to this service. Thanks for all.
James Daugherty
|
Online Move In
Rating:
5.0
In the last two weekends they helped me more than you know!!
Amy guris
|
First Impressions
Rating:
5.0
Great staff!
Anne Spence
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dawn Pomaybo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Geri Magee
|
Overall Experience
Rating:
5.0
Very happy with the people and place. Dana was exceptionally nice and helpful!
WENDY EHRLICH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeff Wadsworth
|
Overall Experience
Rating:
5.0
Everyone was very friendly and helpful.
Lori Ritter
|
Overall Experience
Rating:
5.0
All staff were very nice
Jennifer Gould
|
First Impressions
Rating:
5.0
Thank you for a GREAT experience. We moved back home (hometown area) from Arkansas and it was exciting to see this beautiful UHaul layout built on the original grounds of JCP and Montgomery Wards (old.school). It was nice, cool, clean and convenient. Great price and excellent customer service. Thank you!! Without any reservations, I highly recommend this location.
Crystal Ackles
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Larry Singleton
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Donna Horst
|
Overall Experience
Rating:
5.0
Dana is wonderful. I highly recommend her. She was very helpful.
Victoria Hecker
|
First Impressions
Rating:
5.0
Everyone at the lower Burrell uhaul are wonderful people. I would definitely recommend this location to anyone needing to rent a truck, trailer, or storage unit.
Alfie Bohling
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ken holmes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Linda Burdick
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas Barclay
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan Reesman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARCUS NATES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gerorge Augustine
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Larry Singleton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donna Horst
|
First Impressions
Rating:
5.0
Dana and her staff were a pleasure to deal with. Accommodated my changing trip schedule. Would highly recommend them.
jay staricek
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JILLIAN LARKO
|
Overall Experience
Rating:
5.0
Have not moved in yet. July 7th moving in.
Colleen Spicer
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Michael Mcgarvey
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Donna Horst
|
Overall Experience
Rating:
5.0
All the staff in lower Burrell pa. Facility are wonderful. Everyone there is always friendly and helpful.
Alfie Bohling
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
terry speer
|
Overall Experience
Rating:
5.0
Thank you.
Crystal Ackles
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ISABELLA JORDAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
michael cox
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Daniel Guerrini
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
SHANNON SANTUCCI-DAVIS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tim clark
|
First Impressions
Rating:
2.0
Employee was very rude. Making an online reservation does not mean you have a reservation and when you show up they do not have what you "reserved". I only continued to use this facility because we were in need of the unit asap or else I would have looked elsewhere.
Casey Huth
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vanessa Hepler
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Traci Zinn
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MATTHEW HAUBER
|
First Impressions
Rating:
1.0
Everything was Great there. Dana was always very helpful & easy to deal with.
anthony heasley
|
Overall Experience
Rating:
5.0
The manager always went out of her way to help me with any problems I had or questions I had. I have used there facility more than once and if necessary I'll use it again.
Carol Sprinkle
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathleen Sharick
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William Whitcroft
|
First Impressions
Rating:
5.0
The lower Burrell pa facility is top notch. It is clean and the staff is very helpful. Thanks
scott fleishner
|
First Impressions
Rating:
5.0
Happy with the the staff and their professionalism Danielle was it always a great help the only suggestion that I might have is that the company have a pair of bolt cutters so when one may have lost their key they would be able to the borrow or rent the Cutters put remove the lock
Kevin Geppert
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ASHLEY WRIGHT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott Lochrane
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas Baker
|
Overall Experience
Rating:
5.0
everything went as expected. Cudos to your staff!
scott byers
|
First Impressions
Rating:
5.0
Couldn't ask for anything more. Thank you for your services.
DENNIS CARROLL
|
Overall Experience
Rating:
4.0
Needed to move location and was done very easily. Very good staff. Happy holidays. Thanks
Donna L Roffol
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
LEROY MASON
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ROBERT SMERESKY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mary knapp
|
First Impressions
Rating:
5.0
The ladies were amazing
Robert Williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tracy walmsley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lori Ritter
|
First Impressions
Rating:
5.0
Went in for initial visit and desk person was very friendly and nice. She walked me through all the steps. Very easy .
Madelyn Sivak
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
cynthia poletti
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Heather Parsons
|
First Impressions
Rating:
5.0
You guys rock and you are awesome
Heather Goedicke
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Mitteff
|
First Impressions
Rating:
2.0
When we arrived the facility did not have have our truck rental or our storage facility rental on file. So we had to go through the whole process which took about 20 minutes. Then after we arrived with our items to put in the storage facility my card did not work so we had to track down a worker to activate my card which then took even more time. The front desk worker was very kind and helpful but the whole process took much longer than necessary since they were not working or in the system.
Jennifer Stiveson
|
First Impressions
Rating:
5.0
Nice place
ALLEN JONES
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kristine Campana
|
First Impressions
Rating:
5.0
As always the staff is wonderful
Joel Mohney
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Frank Reid
|
First Impressions
Rating:
4.0
I walked in to ask a question and the girl picked up the phone and said hello , oh yes I got a few minutes hon. I stood there 2 minutes and walked out.my son went back a few days later and got things taken care of
ROBERT SERENA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Destiny Buccieri
|
First Impressions
Rating:
1.0
Truck wasn’t not available or at time suppose to be. Then was told it wasn’t available and I had to go to another place to pick up. Then come to find out the location I scheduled did have my truck then was delayed with moving. The storage building I was assigned was already someone else’s. Then the rocket movers cancelled on me the day of and Still took my money 287.00. Now I have to pay for another day with the truck because of your business
Ashley Johnson
|
First Impressions
Rating:
5.0
Dana was so helpful!!
Sherri Talton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Domenico Tavella
|
Overall Experience
Rating:
3.0
Don't like that I lost the key you can help me get the log off. I had to find somebody to get the lock off and then they have like damage the door on the storage unit when I never touch that just a lot.
JANAYA NABORS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
michael moltz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
bruce saellam
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Megan Wilhelm
|
First Impressions
Rating:
5.0
Very satisfied with my experience! Great on-site team!
Jacqueline Skowvron
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jocelyn Koessler
|
Overall Experience
Rating:
5.0
My only comment would be to have another employee there to wait on customers if there becomes a line. There were four people behind me, and with an extra employee, they would get through they are transactions faster.
WENDY EHRLICH
|
First Impressions
Rating:
2.0
Beyond the fact of charging more than I was supposed to for my shed and told that I had a bigger one and it wasn't the amount you're supposed to be and I got all these late charges it was ridiculous it was an auto pay so how do I get late fees and they're they're not helpful at all there's only one woman in there that does is nice the rest are just they don't even want to be there at atude I would never go back there
Dawn Jefferies
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
michelle rolniak
|
Overall Experience
Rating:
5.0
This place was spotless. The people were excellent to deal with and very helpful. I would highly recommend to anybody
kim carlile
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Becky Shoemaker
|
First Impressions
Rating:
2.0
Considering this was an old deot store from over 40 yrs ago, I was surprised that the FLOORS were NOT replaced. Original Montgomery Wards flooring from the 1970s is what is there. The cracked and stained floors should’ve been replaced especially after 40+ years. Plus it is also a business deduction! P.S Great manager! She was very helpful and nice!!
Donna Dunn
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Kowalski
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Liane Cali
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Dana L Coddington
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jocelyn Truckley
|
First Impressions
Rating:
5.0
Everything went smoothly and I’ll be back to move again.
Kevin Smith
|
First Impressions
Rating:
5.0
Excellent facility,just need more outside storage that you can drive up to and unload for alot of items still rate facility a 10
JEROME WHITE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Matthew Semprevivo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lisa Kahl
|
Overall Experience
Rating:
1.0
Was suppose to be ready at 2:30 and I think we didn’t leave out of there til 3:40 can check photo. (Which made me loose 100.00 that I already paid for moving help at 3:00. Then they had no idea about my online reservation. Needed a dolly but they didn’t ask which one and they gave me the utility one I needed the one for appliances. So got charged two days for a uhaul because they made me late. Then charged two days for the dolly that couldn’t be used. Oh let’s not forget I reserved a storage building as well. Which they didn’t have ready to go. And the card to access building didn’t work lol And all the info I did online I had to re do at the facility with these stupid women who seemed incapable of doing their jobs with their masks falling down their nose constantly during a pandemic.
Ashley Johnson
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Lori Naser
|
Overall Experience
Rating:
5.0
The staff are very helpful. The first month free is a nice perk. My only complaint is that I couldn't access my storage units after 10 pm.
Terry Martin Jr
|
Overall Experience
Rating:
5.0
Felt safe with my household goods they could use more flat carts 2 is not enough and the mattress now do not fit on those carts other than that everything was very good
linda hudnall
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alecia Gray
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessika Sluss
|
First Impressions
Rating:
5.0
Dana and Tyler were especially helpful throughout our 4 month rentals. I really appreciated their dedication and their friendly faces too!!
Steve Oertel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SARA CHANDLER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terri Myers
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charles Jadot
|
Overall Experience
Rating:
5.0
I rented a storage unit and I worked with Emily. Emily was great. She was very helpful and explained all of the terms and conditions. I was happy to do business with her.
joe zsolcsak
|
First Impressions
Rating:
5.0
It was nice to get 30 day free storage
theresa bostic
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nancy Romano
|
Overall Experience
Rating:
5.0
Amazing
Crystal Koontz
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
jason persun
|
Overall Experience
Rating:
5.0
Dana is an excellent manager and provides outstanding customer service!!!!
Kris Buday
|
First Impressions
Rating:
5.0
Great experience
colleen tackett
|
First Impressions
Rating:
1.0
The man who worked after Jodi left was a complete nightmare to work with. I turned the trailer in at 4:45. The guy said we're all good. He never said I had to do anything with the bill so I figured they would charge my card on file and we were done. We were unpacking our truck in the garage bay area and suddenly he tells me at 7:40 that we had to have the truck out of the bay by 7:50. There was no way possible to get it done in 10 minutes. My daughter had a severe leg injury and my back has been broken twice so I don't move fast. He promised us a lock earlier and when I asked him about it he said he would bring it once we cleared out the bay. We got it out and then he told my daughter that he wasn't going to give her a lock because we had an unpaid balance on the trailer. Then he said you get a month free storage with a lock. He also lied by telling my daughter that her swipe card key wouldn't work and she had to have the door propped open with a wooden board. That left us in danger of someone walking in off the street and doing God knows what to us. We tried the key with one of us outside and one of us inside and it worked perfectly. So he lied about that and put us in danger by telling us to not secure the building. Additionally I told him that he should have told us way ahead of time that we only had till 8pm in the garage bay and he should have told us that we had to be out. He said repeatedly that it was not his responsibility and that she told me that it was closed at 8pm. We tried to get him to call her to straighten it out and he said she was in bed sleeping. When I came outside to see him he was on the phone with her no doubt complaining about us. I was trying to explain everything to her and she was very exasperated and when I tried to tell her what he was doing she said she didn't want to argue and was very dismissive. He denied saying that he told me it wasn't his job to explain about the hours and he lied about that denying he said it. He also told my daughter that I said I would come down and straighten out the balance for the trailer. I never said that because he said we're all good when I turned the trailer in and I figured anything on the balance would be put on my card. So he lied about that too.
Lie 1. He promised to give us a lock and bring it to our unit.
Lie 2. He said he would give us the lock once we were out of the garage bay. And that was very poor customer service because he acted like he was going to withhold the lock until we got our stuff out. It was very manipulative and deceitful because once we got our stuff out he still refused to give it to us. It was a lie to get us to get our stuff moved quickly and he never intended to give us a lock.
3. He lied about telling us that we had to remove everything. He only said the truck had to be out, not our stuff.
4. He lied about the door needing wood to prop it open and telling my daughter that the key card wouldn't work.
5. He lied about calling his manager saying he would not do it, she was asleep, then turned around and called her to complain about us.
6. He lied about what he said to me over and over again, that it wasn't his job or responsibility to let us know what time the garage bay closed. I told his manager what he said and he said, "I didn't say that. " yes, he did.
So 6 outright lies in the course of just over a half an hour. This is someone who is 100% untrustworthy to do anything in this store.
Also, Dana the manager wanted us to leave our belongings in a storage space without a lock to protect it. We left at just after 9:15 pm or so. Thhat meant our storage space would be unlocked for 45 minutes while someone had access. The access opens at 5am and the manager doesn't get in till 7am. So for an additional 2 hours our stuff would be completely unsecured.
Lastly, Dana's requirement that the lock had to be "silver" was nowhere in any uhaul rules. It was insane to make that a requirement. I called uhaul management and told them what she said and they said there is no such requirement.
This is by far the worst uhaul experience I've ever had. And I've had some bad ones but to be lied to repeatedly, to have a manager suggest we leave our belongings unsecured for over 2 hours, and to be told she doesn't want to argue when we're trying to bring up problems caused by her employee was very unprofessional. It has been a horrible experience and Dana's apology for not telling me about the bay closing at 8pm is not enough to undo the horrible treatment we got.
ELIZABETH FEDYNICH
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas Herbeck
|
First Impressions
Rating:
5.0
Extremely clean and fantastic access
darlene gross
|
First Impressions
Rating:
5.0
Love the staff.... very friendly and accommodating.
darlene gross
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rachelle Erb
|
First Impressions
Rating:
5.0
Your main phone center has absolutely no idea, I mean no clue on the operations of the satellite locations. The phone center makes appointments that the office cannot keep. The office and the phone center do not share the same schedule. My 7:00 AM appointment that was made by the phone center did not exist on the stores schedule.
Uhaul has a real problem that's clearly under the radar.
This is a huge flaw and needs investigated. The left hand has no idea what the right hand is doing.
charles alary
|
First Impressions
Rating:
5.0
Robert was extremely helpful in showing us how to access the facility and our space he is a great asset to your team.
William Haas
|
First Impressions
Rating:
5.0
Pleasure to do business with the manager Dana
Dennis Sopchack
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kelly Zawodniak
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
David Hemprich
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kathleen saylor
|
First Impressions
Rating:
5.0
Dana was especially helpful and courteous!!
Steve Oertel
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sandra Langton
|
Overall Experience
Rating:
5.0
Dana was very helpful and friendly in getting storage all set up under a stressful time. Was very grateful for the easy and fast set up.
Jessie also help answering questions and helping with the pick up of the truck.
Thank you both for all your help in making this move smoother. The staff there is wonderful
jocelyn Koessler
|
First Impressions
Rating:
5.0
The only concern was we needed to access the large area for loading and was originally told it would be available til 7. We arrived at 5:50pm and gentleman came and told us he was locking the door in 5 mins and had to use small door which wouldnt work for us because we had large furniture to load. Asked for at least 15 mins but we had to come back next day.
CYNTHIA JENESKY
|
Overall Experience
Rating:
5.0
Thank you
charles gibbons
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Timothy Wertman
|
Overall Experience
Rating:
5.0
Dana the manager at the lower Burrell site is awesome. Excellent customer service skills!!!
Kris Buday
|
First Impressions
Rating:
5.0
The young lady that took care of my daughter and I was very professional and caring
lisa zorn
|
First Impressions
Rating:
5.0
The staff was extremely helpful
JOHN BITTNER
|
Overall Experience
Rating:
5.0
Very helpful and friendly to deal with.
JOHN BITTNER
|
First Impressions
Rating:
4.0
I was with your employee to emptying the storage Around 11.1.2019 when lock was removed. Several Responses to notices for another rent payment went unanswered Until the one on 25th.
sissie pittullo
|
Overall Experience
Rating:
5.0
Great place to keep your stuff! The staff is helpful for the most part! I would recommend storing your stuff here!
tara jones
|
Overall Experience
Rating:
5.0
Very happy with the storage facility. Clean and well maintained. Loading dock access is a life saver.
Ronald Waugaman
|
Overall Experience
Rating:
5.0
Great staff and facilities!
John Kapusnik
|
Overall Experience
Rating:
5.0
Place is a good addition to lower burrell
Steven Adams
|
Overall Experience
Rating:
5.0
prompt service, staff was considerate to my rental needs. will be back for future rental needs
JOE MALASPINA
|
First Impressions
Rating:
5.0
Staff was the best part. They were always friendly and helpful. If I ever need a storage unit again, I will definitely be back.
Joshua Semprevivo
|
Overall Experience
Rating:
5.0
Allot easier then I expected
charles paine
|
First Impressions
Rating:
4.0
Xxxxxx
Michael Barron
|
Overall Experience
Rating:
5.0
Everything was great. Staff were very friendly.
CHARON WHALEY
|
Overall Experience
Rating:
5.0
For a new facility I highly recommend them they are all working to make sure they for fill all of the clients needs. I think U-Haul management has made a great selection in employees.
Bill Follette
|
First Impressions
Rating:
4.0
.
Jennifer Rickard
|
Overall Experience
Rating:
2.0
Agent Parricia needs retrained transaction took forever because she did not know how to use computer software. Had to resign multiple times and she had to call someone for instructions,
robert white
|
First Impressions
Rating:
5.0
Everything was great. All employees were very helpful at all times. They went above and beyond what was anticipated. Thank you all!
Robert Rudge
|
Overall Experience
Rating:
4.0
Professional, courteous
redeemed enter.
|
First Impressions
Rating:
5.0
Staff was extremely helpful and units are extremely clean!
Ashley Gratzmiller
|
First Impressions
Rating:
4.0
Judith Grzybek was required to reissue a contract for me that was originally reserved by phone receptionist. Her performance was exemplary and plaudits to her.
Thank you!
dave columbus
|
First Impressions
Rating:
5.0
this facility and the staff were amazing. Definitely would recommend this site to friends and family.
Agia Mascara
|
Overall Experience
Rating:
5.0
Overall experience was 5 star especially with the staff they are excellent. My only comment for improving the facility would be to finish the flooring for a smooth ride to keep cart loads from shiftin
anne spence
|
Overall Experience
Rating:
5.0
Great service, Michelle was awesome!
Angela Hepler
|
Overall Experience
Rating:
5.0
Very helpful and accommating staff
anne spence
|
First Impressions
Rating:
5.0
Very well satisfied with the condition of my belongings everything was in good shape,nothing broken or damaged in any way. Would use Uhaul Ubox in the future.