Everyone did their jobs well and was very friendly and helpful.
Bryan SchuetzCustomer Reviews for U-Haul Moving & Storage of Loves Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Marina was very helpful and knowledgeable but some of the other staff need additional training.
David SchultzI declined insurance and roadside assistance due to this being a quick move at less then 30 miles. I was still charged $15 The guy that assisted me I could barely understand what he was saying. When I returned truck I mentioned it to the girl that checked the truck in and she said no worries I will take the $15 charge off but when I got my final bill I was still charged.
MarQuita TaggartDon’t change anything, you’re doing great.
STEPHANIE PRUSAU-haul was dishonest with me, telling me that I needed to pay for 12 blankets as the minimum order and that I needed to return the truck full of gas or I would be charged extra for fuel. The truck I rented today was not full of fuel when I picked it up and I was told that the minimum blanket order was 6. So I ended up paying for filling up the fuel tank at the end of the day and paying $10 for gas I didn’t use. The people in Rockford told me I could not get a credit for the fuel I didn’t use, which is a terrible way to treat your customer. I hate being lied to by U-haul employees.
Paul ThimmeschI waited for the installation, and would have appreciated a little better waiting area. It was right next to the door, and so cold air rushed in every time the door opened. I suspect you don't have that many people who wait, but you might consider putting the waiting area just in a different location in the room.
KERRY KNODLEMore employees esp during weekends which are the busiest days to improve customer service
Lenida pontinesNothing really ..clean trucks..great service and the store was very clean..great employees at this location.
jacqueline covelCustomer Observation and Recommendation: Although rentals are quoted at a "per day" rate, representatives seem to prompt the customer for lesser hours initially (ex. 6 hr trailer return). This only seems to benefit U-Haul. I would suggest that an incentive be considered to allow customers to return equipment early, but to compensate them with a credit toward future rentals as an incentive. This would seem like a win/win for both parties.
Joe DiVitoPeople were friendly. Hooked up trailer and they knew my tail lights didn’t work or side makers. They were fine knowing turn signals and brake lights worked. One tire had shifted belts and leaked constantly. I had to fix trailer lights for them before I left town and had to stop every hour or so to fill up the tire
Colin BianchiStaff was very helpful, the trailer was in good condition and was perfect for our trip.
Rock House Kids LacnyStore is chaotic and disorganized - not clear who can help and who is hanging around doing whatever. Online reservation process works well.
PATRICK LIDDELLI have called about the lack of heat in my truck. The heat did NOT work and it was freezing while driving. I am still waiting for someone at your main office to contact me about restitution for the lack of heat. Dan Branson
Dan BransonMake sure the trailer has running lights instead of just turn signals
Braelen KittleI have to say the girl I dealt with was so Nice and professional you're very lucky to have her
Bill MadeyI reserved a covered trailer for my parents to pick up, they were told by the person helping them that it would not be big enough and they should upgrade. I reserved an $18 trailer and my dad paid over $40 for extra space that was NOT needed.
Fran JefferyThe gate on the trailer I rented was bent
Shawn DurkeeEverything went smoothly and the customer service was great.
Michael GrahamSmooth, easy, in and out. Both in pick up and return. No hassle, which was the way it was supposed to be.
Jerry VanBergenThe previous customer left a bunch of garbage in the cab and it wasn’t cleaned out. I HATE picking up a truck that is not full of gas. I repeat, I HATE getting a truck that is not full of gas!!!!!! This is the third time in a row I’ve rented a truck that did not have a full tank of gas. It makes it difficult to leave the truck at the same level.
ROBERT ERDMANNYou guys rock! My only "comment" - check the brakes - they feel a little soft. Have a great day and very much appreciate your store's personal service and execution excellence!
Harry KatchNothing team was 👍
Valerie LyfordWe enjoyed our rental and the customer service we received Thank you for being there to help us get our belongings moved. :)
Robert EvistonVery efficient rental center.
Scott PrineMy only concern was that the radio did not work. Only 2 buttons could be pressed down to change stations. I let the people at the desk at check in know that they did not work. It could have been the cold weather here.
Theresa BartschGot there on time at 8 AM on a Saturday morning. There was a guy behind the desk who didn't even acknowledge me being there and was on the phone (and by the fact he didn't say anything for 5 minutes was clearly on hold), and was also more interested in his cell phone at the same time than a customer. I stood there for 10 minutes before he hung up. By then there were four more customers behind me. He could not have been less interested in me or my business if he tried. I have done business with this location before and never experienced this level of miserable service. Not a good experience at all.....!!!!!!!
Charles BownGreat staff! They deserve a raise, very professional and hard working!
Stephanie DaveyGreat staff experience from pick up to drop off.
Tim DooleyBoth ladies working the store on the Sunday were remarkable and doing everything they could to make things go as good as they could. The temps were unbearably cold (-8F) and they were working very hard.
Paul CampbellThe site was dealing with the challenges of the weather very positively. When the U-Haul App sent me to a truck that was in an unplowed secondary lot and the truck was covered in snow and blocked in by other trucks I went inside to see what they could do. The young women working with another customer greeted me and as soon as she finished with the other customer she quickly found me another truck and pulled it up for me to take. With that said, I was very disappointed with the U-haul App. I have used it before without trouble but yesterday I could not get any steps to work. The process of taking pictures of my license without holding it was absurd, the process of someone calling my alternative contact to verify they would be my alternative contact was absurd. When I tried to return the truck and selected Return my Truck it kept taking back to the page where I select return my truck. I finally went inside again and the gentleman working the desk was very friendly and responsive and got me checked in with no issues.
ROBERT ROSSIThey took care of taking care of everything! Very happy with the results.
anthony hahnQuick and easy, very simple process in and out quickly. Return was even easier
andrew gayCan't ask for anything different truck was ready Staff very helpful.
Jacqueline CieslaThe last time I rented a Uhaul truck, I was driving to Rockford from Ohio. The person in Ohio took 5 minutes to go outside and show me where all of the controls/buttons were. That did not happen here in Rockford. There is a message taped to the dashboard with instructions to disable the tow/load option in snow. It was snowing when I drove it back, but I could NOT find that button! I’m a short 79 year old woman and getting into the truck was horrible. To bring it back, I carried a step stool out to the truck. It would be good customer service to offer a step stool to people to use. I will rent from Uhaul again if necessary.
Diana WebbGood service. Will return.
Stanton GaviaFix your app
Donald WilcoxGreat service.Friendly staff. I use this location quite often.
Mike JansenJustin..marina..Kyle are always very helpful and explain things very well there's so many details in renting a vehicle
TIM KUELPERDropping off the trailer was a breeze. The lovely young lady that checked me in was very polite and professional. Everything done in 5 minutes. Very nice UHaul location.
James GoodThank you for the excellent service.
ray richmondThis location is great! Thank you for making my truck rental an easy and smooth experience!
jennifer paulsonterrible!! 1000 mi moving project. UHAUL truck product.......reservation incorrect, malfunctioning truck, 12 hrs of phone calls to ROADSIDE ASSISTANCE with poor service and resistance to replace. luckily, not on roadside. next morning, u-rent co, another truck. subsequently, no problems. 36 hr later upon arrival, charges for malfunctioning truck. CONSISTENT. Corporate culture is profit focused and NOT client friendly. Improvement unlikely.
Bruce WatkinsBetter customer service and a better truck. This truck was so torn down
Shanquita WrightThe trailer was obviously not inspected upon return. The straps were broken and unusable on the auto transport I used. Which caused me to use makeshift straps because I did not have straps with me. Which caused damage to the vehicle I was towing.
Dennis ClarkMake sure your trucks are in running condition, mine was knocking the hood out from no care and was driving with no oil. .. barely made it back to the uhaul place.
John WellsThe location was convenient and the customer service was friendly. This was easy to rent.
JoAnn MoczynskiMy pickup location was changed - no call just an email, luckily I checked that email before going to pick-up. Regardless of what I set as my preferred communication, which was email as I was told by your rep, good customer service should be a call when you are changing major details of a reservation. I then had to go 25 minutes out of my way and start the move later. Also, the truck was not full of gas when we picked it up, so we were left to pay high Illinois gas prices.
Angel CarlsonCall customer and not charge 2 extra days wen the truck is returned the same day
Christian SanchezLong wait to check out. Only one employee who was on the phone with customer.
KEVIN NORDBERGMy storage unit was not cleaned it had mice or rat droppings
Vanessa Smith | First ImpressionsOver charge me twice
Jackie Hatcher | Overall ExperienceI was very frustrated and upset I asked one of the employees if I could store my freezer chest inside the locked doors temporarily until the next day after we rented 2 lockers and the manager had my freezer chest thrown away and I had personal items in my freezer chest
Dan Kalusa | Overall ExperienceI use the U-Haul on forest hills In Rockford Illinois very often and I find all of the staff members very friendly, very knowledgeable, and very helpful,
VANESSA HOBSON | First ImpressionsI liked the general manager, I do think he did the best he could with the staff.The unit was safe and secure. A few times I was in there I heard casual swearing by the younger members of the staff, which with a young child in tow isn't the best environment, The interior climate controlled unit was only accessible during the office hours, but it's advertised as 24 hour access. There needs to be a door installed to allow the next person to access the unit or be billed accordingly. Also, there was a lock on the unit door handle to which no one had a key. This wasn't the padlock, this is the door handle lock. When the lock was accidentally triggered during unloading, I had to pay for a locksmith to open the unit because I was told it would take U-haul up to 3 months to get it opened due to red tape or I could just pay for it. Justin did help lower the cost of the rental truck to clean out the unit, so I do appreciate that. Overall, the experience will not excite me to rent with Uhaul again. I have a unit with one of your competitors and will likely stay with them in the future.
Adam B Cohen | Overall ExperienceStaff there are great, Justin was extremely helpful.
Latosha Parchman | First ImpressionsVery helpful and friendly team at this location!!
Lonnie Heater | First ImpressionsThe move-in staff in the morning was very accommodating and wonderful and very much helpful. In the afternoon it became more of an issue when I had a few questions for the afternoon crew and really didn’t get any answers. I was disappointed also that there is only one reserve unit for us even though I had reserved three, but I am thrilled when I do have his climate controlled.
Adam B Cohen | First ImpressionsFive Star
David Edge | Overall ExperienceBunch of kids running a s**t show. Restrooms are filthy, facility is grossly under maintained, yet fees increase regularly. Should replace hand towels as often as increasing rent. Not gonna miss anything, will do my best to spread the word.
DEAN HEUSINKVELD | Overall ExperienceDidn't have any problems at all. Very convenient.
Mary Czubachowski | Overall ExperienceThe majority of our belongings were ruined because of mice feces and mice urine. Disgusting and will never use Uhaul again.
brittany craig | Overall ExperienceThe storage space was rather expensive. The best thing about it was it’s on the first floor and by the door in the back of the building. However, you can only access the storage coming through the front door and walking to the back. The hours are not good either since they close early evening.
pamela robinson | Overall ExperienceJustin Ring and the team were great! They were able to accommodate my last minute move with ease. I would highly recommend Love's Park Uhaul for all of your packing, storage and moving needs.
beverly pedroza | Overall ExperienceI’ve come back to this uhaul over & over for years.This time they charged me 20.00 for gas &I only drove about 5-8 mls. ( just in loves park)the line was under full when i got it & still was charged!
Kimberly Gavin | First ImpressionsYour 800 service really needs help, marginal at best.
Jarl Pettersen | Overall ExperienceI did not have any problems with this facility. The Customer Service people at the desk were all freindly and hellpful
Peggy Scott | Overall ExperienceAwesome
Tony Robertson | Overall ExperienceOf all my experiences with Uhaul over my U-Box process, the Uhaul of Loves Park was the only place that was helpful and went above and beyond.
Janna Stauffer | Overall ExperienceEach one of the Staff that assisted me were kind, professional, and shared great moving ideas. As a business owner myself, I would be pleased to have any one of them work for me.
DANIEL FORD | Overall Experience